AT&T Corporate Office & Headquarters

+$2,200 annual-failed install-failed-customer service-failed service recovery= 0 profit Dear Randall Stephenson , CEO, President & Chairman, I am posting my awful experience because no one will get back to me therefore; this was my last resort after several failed conversations with AT&T. Allow me to walk you through my experience and journey. The weekend of December 6th I received a very nice call from a sales representative named, George Page. He went over in great detail of a very nice package he could offer me for the holidays and also shared that since I am a current customer he could waive certain fees. I was very excited that he could offer me an affordable U-verse package. We scheduled an install date for Saturday, December 18th between 9am-11am. George also stated the technician will call me on my mobile phone (my preferred number) and that he will email me the package and installation information. I provided my SBC email address. Everything that was promised was delivered. Later in the week I realized the time frame for that Saturday would not work out and I needed to reschedule the time. I called back to reschedule my time frame and the representative was very understanding and searched for a new time. She offered me the same date, Saturday, December 18th and asked if the hours between 2pm-4pm would work. I went ahead and rescheduled some of my other commitments and said that timeframe would be great. She confirmed the installation would take up to two hours from the time the technician would arrive. She also confirmed he will call me on mobile phone. Saturday, December 18th was here and my family and I were very excited to receive our package of all HD channels in each room, DVR and faster internet connection we were

the people talk to YOU like you are a dum aSS. I MY SELF HAVE A GREAT DEAL EDUCATION, DEALING WITH THE PEOPLE FROM ANOTHER COUNTRY DON'T GET ME STARTED I MY SELF HAVE STOCK WITH ATT AND STILL HAVE CRAPPY SERVICE 1 TIME THEY THOUGHT IT WAS A LIGHT BUB. I STILL HAVE PROBLEMS I DO PAY MY BILL NEXT TIME A VOTE COMES UP I NOW WHAT MY VOTE WILL BE.

My internet went out one day after being conected ande its taken a week to get it back on I switched to At&t due to connection problems with another company. I dont Like paying for services I cant use.

Hye: My phone number use to be 3868018516, I was doing great with my phone but then it just got to expensive for me. It was me my financial situation is bad, I am a disabled veteran and barely do I make it. I live from check to check. I am requesting a Debt froginess. please consider and evaluate my case before the end of the year. I can canot and will not be able to pay bill for a few years until I get back in my feet. I realise you can not help everybody this is a business, but I am one and am requesting this know so please consider. I would like one day again to be able to afford you all and why dont you take over the goverment phone their giving to the poor. Assurance has that contract giving inexpensive phone when I feel if your gonna give something make it worth my while. well please consider I wrote to you on the other site Att as well I want to be in good standart with you all to be on the santas list agin one day. my email is www.looney00685@yahoo.com I am doing bad but have faith that everything will get better GOD SPEED TO EvERYONE things can only get better (FORGIVE MY DEBT PLEASE)

After ordering three phone from ATT and wanted to exchange one for another i called ATT and was charged another 48.75 and i was told i would be credited the 48.75 when the phone i wante to exchange was returne. After i did not received the new phone i ordered i called ATT and ask were the phone was they transfered me seven time . frist i was told the call droped and they tried to call me back and i said how does a call drop when i call from a land line, then they came back on the line and said my order was kick out of the system, I then replyed the why was my account charged? they then transfered me to their recovery center where they had no account of the money charged that was in India this lady then transfered me to the e-phone center which said the line was busy to call back later. I was on the phone for two hours to get no help. ATT hire all this christmas help to take our money but, they have no training in solving problems they stole my money ATT is full of shit!!!!!!!!!!!!!!!

I ordered AT&T's UVerse phone-less internet on November 23,2010. The earliest available date of installation was over 20 days away. On the same day, I put in a cancellation order for my existing phone line for December 13,2010. On December 3,2010 - 10 days before the scheduled cancellation date, my phone line got disconnected. I called and the AT&T automated service informed me that my telephone service was shut off to complete my work order. When I called to inquire about it, I was redirected to 5 different people could not adequately resolve my issue and told me that my line was working when clearly, it was not. Then after an hour of complaining, my phone line mysteriously started working again. Over the last several days, I received at least 4 identical automated messages informing me that a technician would be coming to my home to install my UVerse internet. Yesterday, the technician arrive on time. He informed us that he did not have the proper equipment for what we ordered, even though AT&T had over 20 days to get it right. I waited for an hour as he called different technicians to get the right equipment. When he finally finished the installation, as expected, the service did not work. He told me that he would put in an order to have the service turned on, even though it should have been working already. I waited 5 hours. I called in at 9:22 pm last night. The rep that I spoke with informed me that the service due date was 11:59pm and she GUARANTEED it would be working by then. Well, guess what? Surprise, surprise... it did not work. I called back at 12:01am. The first rep hung up on me. The second rep redirect me to the wrong department. The third rep told me that I was given the wrong equipment and the proper equipment should have been shipped to me. On top of that, he said there was no record of the call I made at 9:22pm. Of course... something else that mysteriously disappeared from AT&T's system. Instead of leaving 4 different automated messages, why couldn't you have just 1 person do the job right and get the dates and equipment right? Then, I was told to call your customer retention department, which did not open until 8am the next morning. This all happened after your poorly trained employee GUARANTEED that your service would work. You have incompetent employees that give people the wrong information and the wrong services. The internet is vital to my home-based business. After waiting 20 days to get this service, you do it wrong. Now I have to call your retention department and what are they going to do? Tell me that I have to wait a few more weeks to get the service that I order and that you guaranteed would have worked at 11:59pm last night? You charge customers late fees when the don't pay their bills on time. Well, what do you do when you mess up a customer's order and you provide the service late? You have your customers call a retention department and train them to say "I'm sorry to hear that" or "I apologize for your inconvenience." What about all that time I had to waste getting redirected to the wrong people because of your mistake? You don't compensate me when you breech the contract. There are two parties in a contract, but only one of them has consequences. AT&T's business model is seriously flawed. You have no respect for other people's time. Of all companies, I would have expected AT&T to know that business is based on reliability and trust. Twice, you have proven that you lack those essential business qualities. Had I known that I would have to deal with all of this, I would have never done business with AT&T.

Talk about poor customer service...they'll tell you anything to get you on a contract and when they screw up...they are tghe last ones to admit or do anything about it...they contract with a collection agebcy to get a fee that's not due...then when demand of written verification is sent them...they shift it from one office to another...to avoid complying with the FTC. These people are too damn big...need to be broken down...put out of business...harrasses you to no end...I got Sprint...wife has 4 accounts with AT&T...as soon as her contract is up...she is going to trash them...!!!

AT& T UVERSE REALLY SUCKS BAD! Why promote something that is not operable and effective. I hate AT&T! I wish there was another company for all of us to go to instead of these horrible monsters. you all suck!

I recently renewed our ATT cell phone contract. [1] I tried to get the representative to place BOTH my wife [of 52 years] and my name on the contract and was told "we" don't do it. I am also told that I can not make inquireiws because the "contract"s in my wifes' name. My response "WHY", we just don't do it. [2] I further stated that I had problem with having dropped called and one or two bars {NOTE: THIS IS IN MY HOUSE. The ATT Rep at the store told us to contact ATT customer services to obtain an antena booster. I contacted ATT customer service and was told that I had to obtain a antena booster from a comercial source. I stated that the ATT Rep stated that I could obtain one from ATT customer service. It is my opinion that with ATT, that the Service was taken out of Customer and that no one really care except for the money they get.

Wow, u bring new meaning to "Poor Customer Service". I have been trying to be a AT&T customer for a land line and internet service for 1 month now. I called my house from work this morning to find out that my phone is disconnected and I still don't have internet service but you managed to send me a bill 1 week and a half ago. Totally Amazing!

ATT is a criminal organization. I have been doing business with them for more than 10 years. I called them up to get an upgrade on one of my lines (IPhone for Daughter). They want to charge me full price and 2 years more....I told them that someone who walks in off the street gets the same phone for $200 less, and they basically told me "too bad". Now I'm over a barrell cause my daughter really want the Iphone and I want her to have it, and all ATT can think of is how to squeeze extra money out of me.

Since the day I've signed up for the U-verse package, the promised amount has not happened. Each and every time I call, I get excuses why it hasn't happened. The first couple to times, they refunded the "rebate" back to me. Even after all the promises of fising the issue, they now tell me that the 12-month promo starts today when they put in the case and I can't get the refund for the last two months. I just want what was promised to me at the beginning. They day that they can't give me the promo retro but only going forward. Why with the technology today they can't honor their word. I hope that someone gets back to me with this issue. I have been an AT&T customer since my first phone but am now thinking of leaving.

Please send me the telephone number and address of AT&T Corporate Office.

AT&T is absolutely the worst carrier company I have EVER dealt with. I recently purchased a wireless device for my laptop computer. Sometimes it works, other times it says "no wireless device detected." I have spent HOURS on the phone with incompetent representatives who have no freaking clue how to help me. And since the device was purchased just over 30-days ago, they will not replace it with a new one. Needless to say, I will be cancelling my AT&T contract. And there's no way in hell I will be paying any cancellation fees.

I would like the contact information for the head of your customer service division please? I would like to send them feedback on my ATT experience today.

at&t charged my account 4 times in a row for something that i wasnt even supposed to pay for..now i have 164 dollars they are refusing to refund! im beyond ticked off as soon as income tax's get here next year im canceling our service! i swear every time we turn around there is something that they screwed us on.

headquarters I have also been a loyal customer of at&t for over 20 years and has experience severe problems with this company I made the mistake of going to the u-verse connection also and it has been pure hell, the company has sent several unqualified techs out to serve the problems which are numberous the televisions loses sound and the pictures freeze up for hours on end. they sent someone out on nov30 to check the problems again this time the tech said it was a live unconnected cable that was causing the problem, i asked what did you do with the live cable wire, he informed me he put a splitter on a live wire, this sound like pure stupidity to me who in their professional work would leave a live wire uncapped. I have asked to speak to upper management about these problem and been refused to speak to anyone in position this company needs to be under investigations from the attorney general of Michigan. and the fcc board

This is a service related issue and the very poor service I received from AT&T regarding my phone/internet service. Having had AT&T for over 30 years I recently moved to a new location and installed AT&T service. I waited for over 3 months to get internet service installed and then have experienced several situations that my phone and internet were down. I mean dead for days!!! The most recent occured just last week and I waited 3 days for the scheduled appointment only to be told via a recorded message that it would be the next day before they would be there. That morning I waited again and at noon called to see if it would occur. Having talked to a manager and being reassured it would be moved up to the very next appointment and a person from the repair office would call within the hour to confirm. The call did come, but it was a recorded message to say that it would be delayed again over the weekend. I got on the phone and pressed my point that I work from home and need both to live and after a new manager assured me the help would come it finally did in the form of a very nice young man who fixed the cut line in under an hour. Why I had to wait is still confussing as at the office of a friend on friday (same day as it was to be fixed to begin with) he got new service installed under 2 hours from the time he requested the service. I have looked for a way to contact corporate offices and found this so my complaint is logs here. Good luck to all that deal with AT&T.

You are one step away from losing me as a customer! You will lose Internet, home phone, wireless (3 lines) and U-Verse. You really need to treat customers better!

Trying to contact At&t Corporate office left several messages and no return call