AT&T Corporate Office & Headquarters

To whom it may concern, I am a civilian working for the Department of the Army, here in Fort Sam Houston. I am a supply technician for the Army Medical Department Center & School. My major duties is ordering anything the soldiers need to fulfill their mission, from admin supplies, medical supplies and equipment, services, etc. My issue is one dealing with the payment of wireless accounts for the civilians/soldiers. I utilized the automated system for the convenience, but it is hardly a convenience. Everything works fine until the system gives me the confirmation number of payment. The computer voice prompt is way, way, way too fast; I find myself having to call the customer representative to receive the number which defeats the purpose of using the automated prompt system. I ask the rep how can I complain or talk to someone about this, he/she states the only thing they could do is the annotate it on my account...this is unacceptable. Does anyone have an answer for this problem??? My number is 210-221-6449, thank you.

My household has had AT&T U-verse for 2years. In that time we have had freezing on the tv, then it corrects itself but has No sound. In order to get the sound back, we have to rewind the television. The recorded television stops in the middle of the recording and says that the recording can't be played! Then we have to exit to live tv and wait ten minutes for the recordings to load up then select what we were watching, and fast forward to where it stopped! We pay for ATT broadband and three receivers and we are Sick of the poor quality! We have had to have a Tech Service in 2009, July 13, July 16, July 23, Sept. 24, Dec. 13! In 2010, Aug 20, Aug 23. They have replaced all 3 receivers, modem, rewiring! We had to call to have phone Tech help on July 12, July 26, Sept 13, Sept 22, Dec 16 in 2009. In 2010 Aug 27, Sept 28, Dec 20. That is a Rediculous amount of calls and home visits! And here I am again waiting for another Tech! Its January 12, 2011 at 7pm the tech literally drove past our house and I had to call Att for them to call the driveby tech and he's still Not here! You guys have never even taken off the $ charged for the service not working!

This is the worst service.

Okay, people! All these innocent, hardworking, taxpaying citizens have a legit complaint!!! So have I!!! I have dropped the internet line since April, 2010, and ATT is still billing me. I have talked to "nice employees" who said it was all taken care of, but still I am being billed, and now threats from ATT, even though the original land line bill is paid in full each month. This is it!! After reading all these complaints, its time to go further. The documenataions, bills, phonecall conversations, threats are being sent to the Attorney General of Mississippi, USA Attorney General, and FCC(easy to call, and write)!!!!!!!

I have the worse customer service from the warranty service dept gerald corbitt

Karen Lanningham 517 Flossmoor Ave Waukegan, IL 60085 To Whom It May Concern, 01/07/2011 I have had AT & T since May of 2010. My phone number is 224-610-0058. Since May I have had many technicians to my house for service problems. In Oct of 2010 I was still having problems and want to cancel my service, I was told at that time that I had a contract and I had to allow them to try and fix the problem and at that time if they couldn’t fix it I could cancel. Now in Nov and Dec still having same problems and was giving no choice but to have a tech come to my house, so I again allowed them to come out but this time the technician had no idea what the problem was he said there is a antenna in your yard and I said that has been there since the install in May so if that was a problem why wouldn’t they bring that to my attention and his response was we are told no matter what just do the install. Now at this point I’m very upset and tell him I will call the office and cancel and just go with Comcast and he said you won’t have the problems your having now if you change to Comcast they have better service so at that point I call the office and speak with a supervisor named LaDonna and she tells me they are sending another tech out that same night so after about 3hours I call AT&T back and dispatch is closed and no one knows what going on and I would have been ok with a tech coming the next day but because AT&T employees have no clue I had to wait another week because I work an hour and a half from home so I leave early and get home late. After speaking to a 3rd supervisor named Mathew # F61362826 he told me how sorry he was and they would get someone out and he tried for that next day but they were full so now my service still isn’t working and waiting for another tech which is scheduled for 01/08/2011 so I feel I just want to change companies and be done because of the customer service that I got from AT&T. Also Mathew was going to talk with his supervisor and call me back on Monday but that didn’t happen. I don’t think I have had one person follow through with what they said they would do. So I call and they tell me your under contract and I tell them in 10/2010 they told me if they couldn’t fix my service I could cancel at that time I was speaking to Kim so then she gets her supervisor Joe # jz6893 and he tells me I have to give them a chance to fix my service that I have no choice. I am very upset and also told them I will not pay one penny to them for service that doesn’t work, I also want my bill adjusted to a 0 balance until they fix my service since I can’t cancel until May 2011. I was also told that I would get calls back and no one ever called me so at this point I have to agree with the tech that said AT&T doesn’t care about their customer or the service there customer receive. AT&T also told me they were sending a level 3 technician out and no one knew what that was. I am expecting some to call me regarding this matter. I will also be sending a copy to my attorney Mr. James J Jennings Thank You Karen Lanningham

I WISH THERE WAS A "0" FOR RATING BECAUSE AT&T'S RATING IS "OFF THE CHARTS" AT THE VERY BOTTOM OF THE BARREL. I AM SO GLAD THAT I AM FINALLY RID OF AT&T -- THE HUGE CONGLOMERATE THAT FOR MORE THAN A CENTURY HAS BEEN MONOPOLIZING AND CORNERING THE LARGE MAJORITY OF THE OPEN COMMUNICATIONS MARKET -- WHO IS STILL "FLOUNDERING" AROUND WITH CUSTOMER SERVICE AND IMPORTANT NEEDS OF THE CONSUMER. AFTER BEING A LOYAL CUSTOMER OF GTE/VERIZON FOR ALL OF MY ADULT LIFE (40 YRS.), ALL I'VE HAD FOR THE LAST THREE YEARS WITH AT&T IS PROBLEMS. I HAVE HAD TO PUT UP WITH A SORRY LANDLINE WHICH IS JUST 20 MILES OUTSIDE OF THE SERVICE AREA (WITHIN EASY COMMUTE TO DALLAS). THEY ARE "TOO BIG" TO EXTEND THEIR SERVICE AREA FOR HIGH-SPEED DSL, LOW-COST SERVICE PLANS, LISTENING TO CONSUMERS OR EVEN CONSIDERING THE RIDICULOUS 10-PAGE, TWO-SIDED, DOUBLE-COLUMNED, CONFUSING MESS OF WHAT IS SUPPOSED TO BE A BILLING STATEMENT. OF COURSE, WE ALL KNOW THEY ARE STRUGGLING TO MAKE A PROFIT -- AT THE EXPENSE AND DISGUSTMENT OF THE PEOPLE WHO ARE "LOCKED IN" TO AT&T. I HAVE ALSO BEEN VERY DISAPPOINTED WITH THE AT&T "GO PHONE" WHICH I THOUGHT WOULD BE A PRACTICAL AND LOW-COST CELL PHONE FOR ONLY EMERGENCY AND CONTACT WITH MY 87-YR. OLD MOTHER AT MY HOME. ANOTHER BIG RIPOFF TO SAY THE LEAST. I HAVE NOW REPLACED MY AT&T LANDLINE AND CELL PHONE FOR ONE CELL PHONE SERVICE THAT WILL SERVE BOTH OF MY NEEDS FOR LESS THAN $30 MO. - AND THE GREAT NOKIA PHONE WITH ALL CALLING FEATURES, MUSIC PLAYER, CAMERA, ETC. WAS A NOMINAL COST OF $20. GOOD LUCK, AT&T, IT WON'T BE VERY LONG NOW BEFORE YOUR INEVITABLE DEMISE -- SOMETIMES "TOO BIG" IS THE FALL OF MANY LONG-GONE EMPIRES......

Just to start off with, you need negative numbers to be rated, you do not deserve any positive numbers, your customer service is THE WORST in the business. We bought cell phones with insurance. My husbands cell phone was defective from the start. He has been to the Rogers, AR West Walnut office on several occassions, waited his entire lunch hour and had to leave, as his lunch hour was over, because no one helped him. NO WAY! There are attorneys and TV stations willing to put your poor customer service to test. We were never told there was a $50 replacement charge, or we would never have paid for your insurance. We were sold phones that will not sync with our bluetooth on our auto, even though they assured us it would, then his phone has been defective from the start. We will not tolerate or put up with your ABSOLUTELY LOUSY CUSTOMER SERVICE. We will contact a TV Station and an attorney and get our problem solved and NEVER use you again! 479-330-1288

I too have been an AT&T customer for over twenty years...I have two different accounts for internet service and my landline. My landline is out and so is my son's internet and phone and so except for my cell phone...we are out of service. I have called several times and been on the phone a total of 9 hours...I was told 3 days ago that a representative would contact me and I am still waiting. My father is 80 years old and needs the landline to call me. He was operated for colon cancer and I cannot leave him alone without a phone. I was told that someone would be out in about 3 weeks to repair the phone and come back another day to repair the internet and phone in my son's room...I was told that they don't have the manpower for repairs before that. I told ATT that my father needed the phone!!...Today, I received literature in the mail from ATT with an offer to buy cell phones at a lower cost...(which my father cannot handle....he cannot see dials and he loses the phone....the landline allows for one to page the phone). Is this some ploy to market the use of buying cell phones by restricting service to households? Is the customer paying for the lawsuit that ATT incurred last year? I cannot believe that service has really descended since last year!!! I promise to do all that I can to protect my father or for that matter every elder person in need of a landline!!! (323) 721-5605....contact info: 323 303-7637...by the way....a representative has yet to call.

Hello. My wireless phone number was disconnected today rudely by the so called last associate understanding not underneath it all with no understanding same like the others. She did say I had a 23.00 credit plus the all too bragged about disconnection fee of 130.00. Please do review my account which number was 910-599-3083. I can fax and email any bill payment proof which I have. My last payment was mailed in for 83.00 on December 9 2010. All I had asked them was to straighten the mistake out for billing me an additional 51.00. Then when I asked the young man to examine the last bill which stated my payments of the receipts I have, he smarted off saying I was billed the new, 104.00 usage fee for changing plans. The statements month in advance, disconnection fee all was rudely stated to me the 6 times I called in the past 7 months going on. My payments were on time but in October over their mistakes. I also feel I was harrassed if not ruined to my job by some of the AT & T associates who started a scheme with my life that had been investigation over missing money, million dollar ideas stolen, trespassing on my units, job abuse all this. I did tolerate your employees but I fussed at them non profance or verbally abusive, however it is a misdeamenor committed on me by any company to wrongfully bill me. It is a crime, my life and my finances only owe others based upon the true amount. Please do investigate the bill and correct the mistakes that I was billed for. I asked today to cut off the phone and pay in two payments the 85.00 and then I will come in to make the last amount or mail it in. I am very upset that I had to get upset over my bills which were paid ahead of time. I value AT & T where we all value life. However I had people trying to devalue my life as a cruel joke that landed me 5 months unemployed, missing money, hatred games to my home and property all this supposeldy undetected but my number sticking out as who covers up what else is happening to others for all I know. So it is safer for me to use a prepaid phone where I make only a few calls per month. I will not call you company reps again. I will go straight to headquarters and fax my bill and show that it is paid. I want no more abusive treatment. I do have AT& T internet happily minus the glitches I have expressed. I know people go crazy over bills but I am not for creating this hysteria it is wrongful and evil in my view. What I owe I pay. Sorry this did not work out but I now live in a new city and already there is whispering going on over my job and home that hurts me. So my phone for emergency use, some sells part time, job reference can be any prepaid deal where I am careful. I did want the option to be a said person that explores with technology but there are plans that destroy this over lack of will. It is an ongoing problem that I have been stalked over, I did report to the law some. I was 90 percent of the time nice to your people. I do not ask that the law need to know a bad side of me or anyone as a potential crime. For this to happen where I am nice person and good to others it is something else "no good" I get mad but as for even. I cannot pay for this in an important phone company like AT &T which is not an accomplice. I am good person and do not pick on others. Sincerely, Alexandra Jeffries 505 D Homeland Ave Greensboro NC 27401

We have been billed for three different accts that your reps created so they could get a commission. we never got it fixed I am calling the FCC the BBB. I don't know how you sleep at night! All we get are promises and bills.

My advise to ANYONE thinking about having AT&T as a wireless provider. DON'T DO IT.... Thier customer service has a bunch of lying morons working for them. They can't even keep thier stories straight. I've been trying to get a payment they took without my approval back for over a month. After too many LIES too count I still haven't gotten it back . That did refund it back to a non-existent account what a bunch of morons. Never will they get a red cent from me!!!!

AT&T, You Criminal /%&$"%/$&, I have documented proof you forged my name to documents you submitted to the federal government(USC Title 18 section 1001), and conspired with Sherman & Howard and Gregson & Pixler (law firms in Denver, Co) to comit fraud in the federal court and obstruct justice. You hired a psychiatrist Gary Gutterman (Denvr, Co) to falsify submissions to the federal government. You were aided by Federal Magistrate Craig B Shaffer (a George Bush apointee). You are now being protected by the federal government. Federal prosecutors refuse to even look at the evidence, the attorney grievence comitee refuses to investigate the crimes by the attorneys, the DOJ refuses to talk with me concerning the matter. Looks like it cost you more to ignore me when I asked for help than it would have had you stopped Tom Cotton(Steamboat Springs, Co) and Ron Forcum (Craig,Co) from comitting crimes against me. These notices will continue everywhere I can find a bulletin to post them, you stinking criminals, I´ll tell the world about you.

I have called and spoke several associates at this company about the charge on my account for the internet service and no correction been made they keep saying that they talk to they supervisor comments has been made in the system but yet every month I have to call about the same issue.When I subscribe for the internet in addition to my phone service I subscribed under the 24.95 a month for the internet under the bundle package that was been offer, you could add the internet or the cable you was offer a gift card for 100.00 dollars .that you could use however you wanted.On October they tell me you could only have the hundred dollars gift card and you have to be charge the 42.95 regular rate this is not asseptable that is not what I was told at the time of the purchace in july.Per the associate correction will be made and that did not happen.I want to thank Ms Judge for her service on 12/28 on submithing my disconnection she gave my excellent customer service.To at&t stop false advertisment your customer expect you to stand behind your offers.

I went to AT&T because of the iphone. I wish I wouldnt have because At&t phone service really sucks. I can barely get phone service inside of my house, I have to go outside to talk most of the time. Why can AT&T not add more cell towers like cellularsouth and the other companies just like everyone else so people can have geat service.The first time I had AT&T yall were overcharging my phone for no reason and stating to me that there was no problems. How can a person have plenty of rollover minutes left and still be getting charged for "going over there allowed minutes?" I cant wait until my contract is up!!!! I should have never came back to AT&T. Hope another company gets a hold of the iphone.

im so sick of this. i have not recieved a bill since starting your service and everytime i try calling to keep myself from late fees i wait on hold for over an hour. nobody can seem to find my account so i get bouncedfrom department to department and wait on hold each time. ive now been waiting an hour and thirty eight minutes. if you wanna get paid, call me. and, you better have some plans on adjusting my bill for any late charges encoured.i am a very unhappy customer.

My phone has been disconnected then connected, I can receive calls but when someone calls me a recording states that my phone has been disconnected and is no longer in service. I have filed a complaint with the FCC.

Signed up for AT&T u.verse on 12/12/2010 here we are 12/26/2010 and I'm still being given the run around on why there product dose not work properly. I called tech support and gave them until tomorrow to figure it out. Will all the advertizing you clowns are doing on U-VERSE. Why not spend the money on having a good product???????? I'll keep ROAD RUNNER and DIRECT TV ..... it works.

A POOR way to run a communication business where lives may depend on a phone that works. Our land line has been down for four days and eariest service call is Jan 4th ie that would be 14 days of no service. My wife occasionally has immediate need of medical services and we now have no way to contact them. If we have a fire or need police assiatance...we cannot contact them...our alarm system can't communicate with the alarm system so it it useless. Yesterday I tracked down some AT&T technicians and was told that the 40+ year old 100 pair underground cables (in my area) are shot and should have been replaced years ago. Only approx. one half of the lines are used the remaining are used to swap for bad connections... but guess what: those backup lines are also shot. In addition, I was also told the company feels it is less expensive to send out a repairman than to fix the root cause and replace the cable. Seems their attitude has become "To heck with the customer and their needs." Too bad there is not a drop down tab for ZERO stars! My only question is "Why should customers have to resort to writing such tales of whoe on Christmas day" Perhaps someone in corporate is getting their JOLLIES from the fact that we cannot even contact our relatives and loved ones this Christmas and that of all the other folks treatment. What an unplesant company to have to do business with!

I have have service with At&T, when it was South Western Bell that's a very long time. I have had many of servics with them. ( internet, Fios. etc. I am now down to two cell phones and a landline. Twice, my cell phone has gone out and they had me to remove the battery, read off several #'s on the phone. I signed a new contract for 2 years (against my better judgement) it only worked for six months. The second time it completely went out. I ask them to just give another phone of a different brand. They gave me such a hard time, putting me on hold, telling me that a manager will call me back. I yet to received that call. They possesses very poor customer service skills and they don't care about their good paying long time customers! Going with another company!