AT&T Corporate Office & Headquarters

I switched from Charter Communications in St Louis Nov 10th. I ordered a bundled package of U-Verse, cable tv, and home telephone (I already had AT&T cell phone). Within a week or so I got Direct TV connected. LAST MONDAY I finally got a phone to work in my house. I still do not have internet. SINCE NOVEMBER. So today what do I get? An e-mail from AT&T saying my current bill is $392.20! I switched to AT&T because I was quoted a package total of less than $70, and my bill averaged $120 at Charter. I have been paying Direct TV, since I have used their service since the end of November. Today yet another serviceman is supposed to come to my house. Of course, we have an ice storm with several feet of snow forecast. Chances he'll show up? Slim!

ATT sure does not want to be contacted by unhappy customers. There are so many layers of separation between the customer and true service folks. We can only reach phone banks--even after months of problems and 20 days without DSL service. I guess the funny thing is that as I write this I am beginning to realize that I am the foolish one. I am holding on to this relationship long after ATT has given every sign that it is over.

AT&T SUCKS!!! AND SO DOES YOUR WEBSITE!!! WE HAVE CONTACTED YOU TIME AND AGAIN TO FIX THE TOWERS IN OUR AREAS. WE ONLY HAVE OUR CELL PHONES AND WIRELESS AIRCARD ROUTER AT OUR HOUSE IN SODUS, MI ALL THROUGH AT&T. WHAT DO I HAVE TO DO TO GET ON THE INTERNET, GO TO THE LOCAL LIBRRY UNHOOKING ALL THE CONECCTIONS TO MY LAPTOP, GETTING IN THE CAR, DRIVING OVER, PAY MY BILLS, ETC. THEN DRIVE HOME AND RECONNECT MY COMPUTER. OUR CELL PHONES ARE ALMOST USELESS. TO GET 2 BARS WE HAVE TO GET OUR COATS HATS AND GLOVES ON TO GO OUTSIDE IN THE 10 DEGREE SNOWY WEATHER TO TALK TO ANYONE ON OUR PHONES. IT'S NOT JUST OUR EXACT LOCATION EITHER. I DROVE 2 MILES EAST AND WEST AND DIDN'T GET MORE THAN 2 BARS. VERIZON IS LOOKING BETTER AND BETTER! THE SAD NEWS IS: OUR CONNECTIONS WERE GREAT 4-6 WEEKS AGO. FULL BARS ANYWHERE IN OUR HOUSE AND INTERNET CONNECTION WAS GREAT.

Corporate Marketing Office - I'm sending this as a request for myself as I enjoy U-Verse Service in Fond du Lac, WI when I have had it. However, since I'm in a apartment complex I'm wondering if you are going to ever be allowed to bring your TV, Internet and Phone altogether. My address is 653 W Arndt St Apt 211 Fond du Lac, WI. Thank You for being a good company to deal with. The one thing the apartment won't allow is Dish Satellites. There are two telephone jacks in my apartment and like I said before when I lived with my parents I had U-Verse paying for it on my own and really liked U-Verse a lot. Right now, I only have Charter for TV & Internet. I'm patiently waiting in the meantime for some resolution.

I recently had to switch from alltel to at&t because they bought alltel out. i agreed to try at&t out not knowing that i only had 30 days to try this new phone out.i tried to keep the phone but not liking the service.i can not make a telephone without the phone saying emergency calls only.i tried to keep these phones as long as i could.i hate the service and it's hard to have a phone when you can't even dial out when you want to.i was unable to communicate with anyone on the phone to explain what was happening and do away with my phones.how can they make me keep a phone when i never signed a contract with at&t. yes i did sign one with alltel but not at&t.all i want from at&t is to do away with my contract....it's horrible to say this but at&t has horrible service and i never had a problem with any other companies!!!!!

Great it said this site doesn't go to their corp. office, no big suprise there. Have been trying since last Aug. to get replacement phone for one that never worked that I ordered from ATT, they send me PARTS, I HAVE BEEN TO 3 STORE , 8 ON LINE PEOPLE , AND I DON'T KNOW HOW MANY PEOPLE BY PHONE. I must upgrade and sign new contract WTF. why would I do that they don't back what I have now, I have been with them for 10 years, they could give a crap, one of the blow hards said well you must have abused it or got it wet ? ahhh no , it's a piece of poop that never worked from the get go. she put it in the notes it got wet, so now major problems, I had it inspected by ONE OF THERE PEOPLE (MANAGER) AT THEIR CORP STORE. he said no abuse to phone or water damage , agreed the phone was a piece of poop, but you must up grade,,WTF, they want your money, get you in a contract and don't back either one ,,,never use ATT , they are a major FAIL !

File a complaint with FTC, the BEtter Business Bureau Also you might want to give William A Blase Jr 6606 Lakehurst Ave Dallas, TX 75230-5204 (214) 691-9977 (Age: 50-54 Associated people: Kimberly L Blase) OR Ronald E Spears 1609 Long Prairie Ct Allen, TX 75002-8381 (Age: 55-59 Associated people: Debra A Spears) a phone call personally to see if they can get the local repair services off square 1

I am an AT&T customer who referred my parents to your office for internet, phone and cable service. Your staff came to their house, cut their phone lines and said they would be back the next day to reconnect them and put a new box in to begin service. Your staff did not return and when my mother called you kept her on the phone for one hour and hung up on her. When she finally reached someone, she was told the ticket was closed and the work completed. This was false and she has not had any phone or internet for the last two days. When my mom re-opened the ticket, she was told it would take two more days to get someone to return to their home. That is an estimated 4 days without phone or internet. I am so embarrassed that I referred my family to AT&T. Your lack of service has infuriated my parents. My Grandmother was also going to change to AT&T cable, internet and phone. I do not believe that you will be retaining my Grandmother as a new client after what you have done to her daughter. I will be sending this information to your head quarters and the Better Business Bureau. I have the badge ids of the staff involved in cutting my parent's phone lines and leaving them. I hope you educate you staff that this failure to provide adequate service is unacceptable.

I have been try to get my u-verse installed for 3 weeks, I have been lied to, like today that a technician will come out,and no calls or shows up, been lord to about repairs done to my outside line, this is really the worst experience me and my husband been though with any business, someone needs learn how to treat a customer because I'm pissed

It is very clear that AT&T does not care about the customs and the services is awful. It appears that if you call about a problem, if you speak with one person it appears that you are transfered to fifty and given nothing but a bunch of lies. I have been trying to get my service back from U-verse(Big mistake to try this service) since 1/4/11. Here it is 1/25/11 still have not got my service on(home phone & internet). It's the worse I ever seen. They have so many hidden surprise to throw at you. It appears that AT&T do not cares that they are causing customes the problems they are, or the position they are putting the customers in.

Well looking at all these comments I relize am wasting my time putting this comment up because nothing will bbe done for my issue am having with at&t cause i can relate with everyone whos having an issue ive been fighting for two weeks to get my internet service turned back on cause we feel though tough times and fell behind on our bills but i came up with $215.00 to turn it back on then they told me i needed a hundred for a new modem then after a week of waiting for service and it was not turned on they said ohhhh because you need to put a fifty dollar deposit done witch no one even mention to me which put my service 3 days and insured me it would b turned on friday by 8 oof course it wasnt and what do u know i call our office hours are closed so i called to day and once again i hear sorry for human error but we never registered your internet so you have to wait till wen. so now its been to weeeks since ive tried to turn on my service 5 phone calls later and each of them lasting over 3 hours and what do i have in return a home phone i dont use but have to have so i can have internet thanks for a hole lotta nothing

AT & T Should not sponsor The Glenn Beck Show on Fox News. He is encouraging violence. He is mean spirited.

my mom is 84 years old .....i want you to listen to what i have to say ....mom had a phone co in the past called bell phone co ...back then they were a proud co that really cared about treating there costomers right ...they changed to AT&T several years ago ...mom and dad had that phone service for many years . she never owned a cel phone before .... just before new years she said ....look at this letter at&t gave me ....it said im a great customer for many years and they are giving me a cel phone free.........................................i said now mom ...nothing is free ....dont listen to them its a scam . she said no i get a free phone ...im thinking ok im not able to stop her .....she got the phone ....and she got her bill 220 bucks ......ok mom now did you know it wa all a scam ?? she said yes ... but they said you have a few weeks to see if you like it my sister said ..........it was right before new years and the day was on that weekend ,,mom said to the at%t person ...they were closed on new years ...i couldnt go there ... mom said ,...they were closed .......they said oh well we can give you a lesser package ......you know it makes me sad these days to see how companys treat people ...esp older people , is this the world we became ? what happend to the america we have known ? moms husband my dad was a world war 2 vet for this country for the reason of freedom and to be the greatest country in the world ...after all america saved the world ...so why are they treating the wife of an amercan vet this way ? i guess its the way of the times .....just like a patient said to me yesterday crying ...they are kicking me out..i sat down beside her and said ...im sorry this is happining to you ...and i thought ...hummm there was a guy who was in his 40's ....no insurance just a broken ankle ..he stayed 3 weeks or more ...yep GOD IS GREAT BEER IS GOOD PEOPLE ARE CRAZY

Our company was sent a bill for Operator assisted calls to the tune of 1200.00. We did not make these calls and ATT and Frontier both admitted that the goof happened when Verizon switched to Frontier. ATT told us we would not have to pay the bill and not to worry about it. I have called twice a month for 6 months and have been assured that we would not have to pay and today I get a bill from a collection agency. Can you believe that!!!!!!!!!!!! Now ATT tells me that when I call the customer service reps and they tell me they are doing something that they really can't do anything but put in a request. So why don't they tell you that to begin with. Like, Hi this is so and so with ATT and I really can't do anything but listen to you talk. If I tell you I will take care of something that is a big fat lie because all I can do is request that and hope someone in another office in another state or country does something about it.

I called to set up internet service the first time they sent them to the wrong address so it did not get connected. I called them to get another person of course who has to reset up my whole account over again. I was promised that my first bill would be credited which it was not. Mind you this took 2 months to even get set up to begin with. I called and asked why i did not see the credit and was told there is no notes on your account and i can not give you that credit. I was so pissed they always say they will do something but will not.(note alwaya get the name of the person you spoke with and there employee number or you will not get any thing from at@t this is the worse company i have ever had to deal with. Everyone if your thinking about using at@t do not it is not worth the proglems you will have.

Someone has set up a false account using my email address and I keep getting email stating: Your online bill is ready to be viewed Dear Valued Customer, A new AT&T bill for your account number ending in 3384 is ready. For your convenience, your bill amount and due date are listed below. This includes charges and payments through your statement date. Any payments received after that are not included. Bill Amount Due Date $176.47 02/10/2011 You will normally receive your paper bill within seven days of this email. Log in to AT&T to view and pay your bill. Thank you, AT&T Online Services www.att.com Paperless Billing Go green and reduce clutter with online billing. Sign up now Automatic Payments Save time and pay your monthly bill automatically! Sign up now I have called and reported it to no avail!!! NO ONE SEEMS TO KNOW WHO IS SUPPOSED TO BE HANDLING THIS FRAUDULENT ACCOUNT!!!

Ive Been with At&T for 19 years you think that would account for something BULL!!! They asked me to try U Verse that was the worse decision Ive made in life. I work from Home. I can't recieve my Faxes. on the phone with techs, customer Service for Hours. Tech comes out he can't fix it either. mean while my bussiness is down now. I say switch me back to my old plan so my business could work they tell me I have to pay my bill first. 19 years. they can go to hell I'm going back to Directv first and then I will get Vonage, Comcast I dont care At&T has lost its Salt for the people who support them. They dont have a Corporate number. They didnt care that this is for my business. A Supervisor made the billing decision.I remeber that commercial Come On Back Home!!! CRAP. I wonder if they are gonna pay my employee and my bills for this down time.

AT&T has the worst customer service in America (even worse the Best Buy if that's possible) I transfered from AT&T Fast Access to U-Verse - and because their crack legal department has created seperate companies, they cannot get their billing correct. They have turned a 25 year customer over to a collection agency for $47.95 which I have proof that I do not owe and have proof they actually owe me $199.83. They have REFUSED to send me a letter clearing up this mess, even though they acknowledge I'm correct. Very happy that Verizon now has Iphone service, because I plan to transfer ALL of my accounts. If I had the time, I would take them to Small Claims Court. I guarantee that there is no one in the AT&T Corporation that will read this or reply to me.

Amazing reading all of these complaints, and we thought we were alone!! I will also be filing a complaint with the Alabama Attorney General's Office as well as the FCC for what appears to be a very gutsy scam involving false advertisement to milk customers. At first I thought they focused on areas of service that offer little competition, but I'm now finding out the scam is much more widespread. I'm submitting my paperwork and filing a report this week. Shame shame on this fraudulent and greedy company.

Had a name cnange becasue of a death in the family, they told me that I would have to turn off the DSL in the other name turn it back on in my name. They said they would turn off the DSl, which they did and I was to call back in in a few days and they would make an order to turn it back on. Well guess what no DSL this has been what I do everyday. Call ATT and they say they will turn it on tomorrow after 4:30 everyday I try and see if the DSL is up no can do. I call again and they say well it will be a week, I wait a week and nothing. Finally I get a call saying they are going to turn it on tomorrow try after 4:30, guess what no DSL, What is a person to do to get their DSL back, and only because I changed my account name. I have been with ATT for years, but I wished I could find a new company that told the truth, they lie everytime they come on the line, with their surgary and helpful lines, that go no where, if anyone could help I sour would like to know waht to dol.