AT&T Corporate Office & Headquarters

Overall I would rate AT&T as mediocre, but after dealing with enough reps I have downgraded to poor, piss poor. I talked to a number of people today to get a tn at corporate hq. The response from the supervisor, most likely in Manila, was 'I am not responsible for the information you want'. For God's sake lady, it is a bloody telephone number for your bosses, bosses, boss, not Obama or Justin Bieber. I doubt that the high-level AT&T execs read this, but if you should, get all your shit in one sock & provide real customer service. Yeah, like that will happen. By thw way, the only reason I gave these clowns 2 stars is because the One Star rating is reserved for Time Warner Cable.

I think your company is a fraud. I placed an order for wireless in my home business. I received a confirmation number 50948698421. Then a few minutes later I received another email indicating that the order was canceled. It stated some of the information was incorrect. When I called AT&T support I told my story to several different departments. The last person I spoke with told me that AT&T has no reason nor knows of any reason the order was canceled. The total order was for 0.01 cent and I used my credit card. However, I was told this was incorrect and that it cost 39.99. Untrue, if you look at my email and read it, it was accepted at the penny. I think your company made a mistake and it was easier to say it was my fault to keep them from giving me my order. If you have no explanation for why it was rejected. Then it tells me their was fraud involved. In the morning on Monday, I will contact consumer affairs, BBB, and the internet police to have your company investigated. Jerry Fischer Dear Jerry Fischer, Thank you for choosing AT&T. We appreciate your business and take pride in providing you with the Fastest Mobile Broadband Network in America and the best coverage worldwide. Here is a copy of your order summary: Order Number: 50948698421 Order Date: 2011-02-11 08:20:01.911 Type Description Monthly Price One Time Price PACKAGE Dell Inspiron Mini 10 HD Package $0.01 Device Dell Inspiron Mini 10 HD Plan DataConnect 200 MB $35.00 Not Eligible for Mail-In Rebate *Order Total $0.01 * Amount excludes taxes. Applicable sales taxes will be added to this total. You should receive your item(s) within three to five business days. You can track your order online by entering your order number at www.att.com/wirelessorderstatus . (The status may not be available if your order was placed within the past 24 hours.)

Ever since ATT took over Cingular wireless, the customer service has steadily declined. Recently, I bought a new phone. I did not want any plan or feature changes to my account. After activating my phone, I called ATT to make sure everything remained the same on my account. I was assured it was the same. Shortly after, I received a text from ATT saying I had exceeded $50 in charges for texting. It was a surprise to me because I had unlimited family texting. I called ATT again. They said a note was put on my account and that I would have to call to have the charges removed once I got my bill. In the meantime, my next bill had me as having two plans, a $59.99 family plan which I have always had and a $89.99 plan which I never authorized. It took a couple of hours to allegedly get this straightened out. I had to suffer through a representative telling me that he could reverse part of the charges but that he could not reverse a pro-rated portion. It took much convincing but I let him know that there was no way I was paying for pro-rated charges for a plan I never authorized. I also had to suffer through a representative telling me he could not send me an e-mail to confirm what we discussed. He said he did not have the capability to do that. I made sure he knew that I knew he could send an e-mail. He did send one but it did not contain everything we discussed. He assured me my account was straightened out. My most recent bill had the $60 in text charges that neede to be reversed, but it also had my plan switched from $59.99 to $89.99, which I never authorized. To top this off, the plan was put on my spouse's line and the account is in my name! I called yet again!!!! This time I was told I was responsible for pro-rated charges that are on the account after they restored my old plan. I made sure the representative realized that I refuse to pay charges for a plan I never authorized. After much insistence on my part (major understatement!), I was assured my account was straightened out. I got off the phone and discovered that ATT had taken away over 7000 of my rollover minutes!!!! I had to call again! This time I insisted on talking to a supervisor (which I had done in the past but they never let me do so), and I did talk to one. They claim that they will restore my rollover minutes in a few days. I will not know until my next bill if the account is straightened out! My suggestion to anyone reading this is to go to Verizon. We had quite a few problems with ATT when we had my daughter's cell service restored after she finished serving in Iraq. At that time, I experienced many of the problems I experienced with my own account recently. At the time I thought it was extremely ironic that one of the advertisements while you were on hold on the phone was how ATT supports our troops! The truth is actually the opposite. It may be that ATT chooses not to hire people who have common sense and who can think for themselves!

Why are people treating this webpage like it is an official AT&T company website?? It is not. There are thousands of webpages just like this one and their motivation to exist is to provide links to services and make money. None of this personally posted information gets to AT&T, people. Just thought you should know.

Trying to help my elderly neighbor who is 83 yrs old and has been without phone service since mon 02/07/11. Trying to speak to a live person to reschedule her service sooner was absolutely a NIGHTMARE. Mr CEO of ATT you may want to try going on that show UNDERCOVER BOSS. You obviously SACRIFRICED customer service to save $$$ and went AUTOMATED. Good old "CORPORATE AMERICA" save money & give less than adequate service. I feel for the "one" customer service person you have working, that person unfortunately has to take the brunt all the THOUSANDS of ANGRY/FRUSTRATED calls due to your GREED. That one person you have working deserves not only a raise, but a BONUS. To all your currect AT&T customers, you may want to switch to OPTIMUM, you actually speak to a HUMAN when calling their customer service.

Hello, I am not a ATT customer and I would not be. My parents are and have been for years. I am in the middle of their account because ATT keeps giving mom the run-around. Her bill has been screwed up for months and nobody can seem to get it straightened out. I just got off the phone and I was telling the "supervisor" where figures were at on the bill ie:page numbers, etc.. Then I decided to ask for the corporate number and she told me they don't have one. This company sucks. I wish she would switch to Verizon with the rest of my family. T-mobile is even better than this, and I wouldn't have them for a minute. Just wanted to share my opinion with others that understand.

Worst service ever. Not only do you have the privilege to wait on hold for the longest time, but I tried to switch my long distance to them. It took a while..nothing happened. Then I call and ask for an update. They said there was an error from the 3rd party confirmation. So we would have to do it again. My question - when was someone going to call me to do this? It just happens because I happen to call? My question - what if i never called? Answer - well then you wouldn't have long distance service. Good answer AT&T....

870-697-2297 Have made 11 attempts to make changes to my service. The new trick that is used is when they decide not to deal with you they dump you back in to the beginning que. The service has gradually gotten worse over the last 10 years and no sign of improvement.

My family has supported AT&T for many years,you would think their service department could handle a simple phone call.I just spent 4hrs. until I got Abraham[God bless you,Abraham.]Thanks for working with me.I wonder if the President of the United States would get the same treatment I got today? Service?????The Costumers are fed up with this kind of company.NEXT..............A TRUE OUT SOURCE CORPORATION ! Wake UP!!!!!

I have been trying to get hooked up for home phone service as well as DSL. I placed the order(n985902) on 12-22-10. The first tec came out 12-29-10. He found cable problems that required someone else to repair. On 1-14-11 I called to see what was going on and was told the cable was repaired & a tec was scheduled to come hook me up on 1-17-11. No one showed up! When I called again I was told the cable had not been repaired & they call me when it was repaired. On 2-2-11 I called again, and was told again that the cable was repaired. A tec was scheduled to come out on 2-7-11. No one showed up! I called again today 2-8-11 and was told the cable has not been repaired. What the HELL is going on! Please call me 409-502-0740.

To whom it May Concern… I have been a customer, patronizing AT&T for well over a decade with multiple lines, and I am completely disgusted by the way this company has turned out. I myself plan on ripping all of my services and all of my families’ services from AT&T. For a company that strives to be the best in customer service and with such competition out now you would think they would be doing anything to keep their long time customers or any customers for that matter, I personally have tried and tried and tried and spent over two weeks on the phone with multiple customer service reps and managers galore trying to get an issue resolved and to no avail. We feel that your store reps misled us and we feel that AT&T needs to pay for this. We feel that if you are going to take away something you need to at least train your representatives to have enough knowledge to give us the correct information for what we are trying to-do. Its not like I’m asking you to give me free service or it’s not like I’m trying to scam the company. I’m actually asking them to increase my bill and make me pay more for the services I requesting and yet again to no avail nothing has been done, I have been hung up on numerous times, I have been placed on endless holds more times then I can count, and I don't feel that me being a long time customer or that any customer should be treated like that. I have never missed a payment on my bill never complained for any credits or anything when your service towers went down or anything… We are the ones who are making your company the success that it is today, by always giving positive feedback and always sharing our good experiences with your company. I’m sure my family and other people out there believe AT&T was the leader in technologies and probably one of the best service providers out there, the company has set such a high threshold and strive to be one of the best yet you are not upholding your end of the bargain lately… Our feedback as consumers has gone from good to bad to worse and our customer experience has gone from wonderful to bad to ever worse… I don’t feel that it should have to come down to me posting on internet blogs or that it should come down to me having to send letters to try and make me a happy customer. I am giving you all the revenue generating opportunities you want along with other people and your reps deny us telling us they cant do it because of some company policy that was conveniently just put in place. I think that’s nonsense and I would think that given the hard times America is in right now you would be wanting to do anything to better assist your customers and to make them happy to be AT&T consumers. Since apparently AT&T does not have a strong customer focus anymore my family and I feel that it might be time to move on to another company. Maybe later on down the road once AT&T figures out how they might want to restructure their company and focus more on their customers instead of the money we might consider coming back. Until that time comes we wont have anything to-do with AT&T and their services. Now that I have let you know how I feel I want you know how you feel, I want to know how you plan to fix your company and try to keep as many customers as you can? I know we are not the only ones who are writing to your company and you would think with the amount of bad feedback you’re getting you would want to deal with these situations to help get your company back in god standing with your customers. My family and I are completely disgusted with your company and we will be sharing these horrible experiences with everyone that we can to help spread the word out there about the horrible service received from your company. I would like to get a response to this but given the response rate of your reps/management staff I don’t count on it. We would like to thank AT&T for being our service provider for the last decade and longer but its no longer worth the time the hassle or even the money we pay to be treated like this. Sincerely, You’re old customer

AT&T ....... Try to disconnect a telephone and this is what you get......... I had the same experience. as Pamela Webber (below) ...... I canceled Service on 9-10-2010 both via phone and online... They even sent me an email saying that they got my request that I made in their online website giving them the amount of the last bill I paid, the account number, the telephone number, and a lot of other stuff to identify me and they are still sending increasing payment with penalty bills 5 months later that gets forwarded to me at new address. I doubt that they will ever send me the refund for the overpayment of the disconnected service. I only used it for 7 days of the month I paid ahead for. They owe me for 3 weeks and yet won't pay............ Is this another example of American Greed? Joan Sheldon, CA Pamela Weber 4/14/10 I have been trying since February to get a refund from At&t. I had dial-up service and cancelled it when I moved in November of 09. I paid the final bill in January or 2010 but received another bill in February of 2010 and noticed on the bill you had been still charging me for my dial up service of $15.95. I called 2/2/10 and was told yes, we overcharged you here's a confimation #209700613. I called again on 3/10/10 to check on the status of the refund and was told yes it's in the system but takes 4 - 8 weeks before it is mailed out. I called again today to check on it and after being tranferred to 4 different people, on the phone for 41 minutes and told that the records don't match up with the info I gave them I would have to fax them a utility bill, a copy of my drivers license to the Memeber Verification Dept. What is all of this about???? My husband and I had been customer's of AT&T for 42 years and now when you owe me you don't want to pay me what is owed me???? Please help! The account is in my husband's name (Timothy K Weber) and I look forward from hearing from you real soon or I have not choice but to contact the Tribune newspaper and a local televison show. Sincerely, Pam Weber

So AT&T is not willing to do anything to keep their existing customer from going to Verizon. I was told by Ms.Howell that they are not willing to bring back the original data plan for the IPHONE 2G. They are also not commenting on the fact that Verizon has a much better data plan than they do. In other words we don't care if you go, I take they already made enough money from us. Thanks for making my decision easy.....Verizon here I come

I have been woken up religiously by the automated dialer, even after demanding that I be removed from any & all automatic dialer lists. I also asked not to receive paper billing, six months ago. Yet I still receive it & am still charged the fee for such. Today they are still autodialing me & woke me up yet again. So when I call them back I am met by a rude agent & when I ask her "Is it ok that you wake me up three & four times a week? I work evenings & with heavy machinery. So it's ok that I may lose a hand over this?". To which she replies "Honestly..." I have never dealt with such lousy customer service. At & t is just another example of corporate america worshiping the almighty dollar. At & t is a terrible company, with terrible practices, terrible standards, terrible customer service....STAY AWAY & DO NOT USE

My wife and I just started a cell phone plan with AT&T and its already not working out for us. Originally we were told that we could switch an existing AT&T number from another plan to my wife and I's new cell phone plan and the agent confirmed that this would be fine. He gave my wife a new cell number until her father confirmed that it was okay for my wife to take that number from his plan to ours. We weren't told this once, but several times. By the agent that started our new service and even reassured by an AT&T representative over the phone. She said as long as we did this within our first 30 days of service that we could transfer the existing AT&T number to our new account free of charge. The guy that started our plan told us the same thing. My wife(well within our first 30 days)went to the local AT&T office>(2900 E. Texas St. Bossier City, La. 71111 318-742-8171) to correct this problem and they told us that we would have to keep the line we have been trying to transfer to our new service as a third line now! WHAT THE HELL ARE WE GOING TO DO WITH THREE PHONES ! Its a good thing that I was at work when this happened. I don't care if I myself have to get a lawyer to fix this problem ,but we were promised that this wouldn't be a problem. I am asking AT&T Corporate Office to please help with this serious problem and lets resolve this. I will be in touch first thing tomorrow morning and how ever many times after that until this is fixed ! ANYONE with the same or a similar problem with this company feel free to contact me at JJHowe77@yahoo.com .

How ironic that getting through to a communications company is so difficult! For the last 7 months, I've tried to get AT&T to debit me electronically, and though I've been reassured by their agents on the phone and in person that everything is straightened out, I keep getting letters from AT&T threatening to cut off my service. SEVEN MONTHS I'VE BEEN TRYING TO PAY MY BILL AND AT&T HAS BEEN UNABLE TO TAKE MY MONEY ELECTRONICALLY. This company must be falling apart.

I have been trying to reach Leighton Carroll, VP & GM - Acquired Markets at AT&T. We are part of the unlucky Verizon customers that were dumped into a corner for 2 years after they bought Alltel. We have now been sold to AT&T, I have been trying to get some answers to questions since 12/28/10 and it is now 2/1/11. I can see that customer service is not a priority at AT&T. Does anyone know how to get someone from AT&T Corp. office to give a crap about their customers. I guess I should have paid more attention to the article in the Grand Rapids Press about the poor service given by AT&T wireless.

i have worked with corporate office for awhile now and i know how they work. i had a issue and had it fix within two hours with a check on the way. i know many of you dont want to hear this but if you want something done you must stay calm and tell them what you want done and how they can fix it for you. i use to do the whole i want to speak to someone else and that just gets you put in a three ring circle with no good out come. what i did was told them want i wanted done how they were going to fix it for me and then told them what they were going to do ontop if it to make me happy and if they were not able to that i need the corporate office numbers and if i had to find it myself which i would that everyones names i had talk too i would make sure their names be said and i would not stop till its fixes the way i see it fit. i never rised my voice not once and i had the issue fix right away with a 50 dollar check sent to me for incovenceing me of my time. Trust me the CEO's have more imporant things to do than deal with a unhappy customer so when a CEO does have to deal with one jobs will be lost and customer service workers know this. Good luck to everyone.

I have been having problems with At&t for the last 6-7 months. I have had to call them every month for one reason or another. Every time I ask for a manager the associates hang up in my face and I can not understand how can a company of this mangnitude not have any ethics because I know that they train their employees to do this. I WILL NOT STAND FOR THIS AND I WILL BE CONTACTING THE BETTER BUSINESS BUREAU!!!!!! AND EVERYONE NEEDS TO GET TOGETHER AND SUE THE MESS OUT OF THEM!!!

I spent over 2 hrs today and spoke with a minimum of 10 people trying to talk to a person about stopping my e-mail account at the end of the next billing cycle and finding the total of my final bill. I got 4 different phone numbers to "try." It still is not settled, as I was unable to talk to any person who could handle my request. I kept getting transferred to another department and then another department, because apparently my account is "special." I have only an e-mail account now (had internet and phone for 4 years). I was even told when he asked for the last 4 of my SS number they didn't match what was on the account. Figure that one out. I gave most of them my account number; shortly after that, I was transferred to another department. When I moved from Kansas to Washington, I made arrangements w/AT&T to be able to keep my e-mail account (at a price). They were ready and willing to help me then. Two of the people I talked to offered to stay on the line with me until I could talk to someone--NOT. I got a busy signal on one of them right after I was transferred. Their "I'm Sorry" is total lip service as far as I am concerned--they were not interested in helping me--unless it was to help me get out of their hair. This is absolutely ridiculous! How quick do you think they will be when my account is a month overdue--won't have a shortage of people to talk to then, huh? While I'm on a roll--why should I have to punch #1 to continue in english?