AT&T Corporate Office & Headquarters

Here is what I learned.... I discovered today after AT&T's tech came out to work on my service that while AT&T order services, etc. show in their system from their engineering department that 6mbps speed is available in our neighborhood and not just 1-3 mbps it is actually not true and not even capable or available in our area. What this means is that for many of us we have been severely overpaying every month for however many years we have had service with AT&T for DSL service at the 6mbps speed they said we were getting. Only those who have the slower 1-3 mbps speed set up on their account actually have the only correct option here and have not been overpaying AT&T. I have called them and made them aware of this huge discrepancy in what they say is available and what is actually available and how grossly they have been overcharging me for almost 5 years. They admitted they needed their engineering team to update their system that 6 mbps is not available here so that future customers are not overcharged and would be reporting the issue and getting it resolved immediately. I don't know how many of you realize but 1-3 mbps is $14.95 per month with AT&T for the first year at a discounted rate then jumps up to around $25.00 per month. Their 6 mbps speed is $19.95 per month for the first year at a discounted rate and then jumps up to $33.00 per month. When added up monthly for the discounted year and then every month and year afterwards that is a huge overpayment for services they were not supplying. I was told that Monday I would need to contact AT&T again and get to a person and then request I be transferred to the Retention Department as they are the office that will need to go thru my accounts and figure the difference in amounts paid and amounts actually should have been owed. Then it will be up to them as to how and if they decide to credit any of the difference back for the overpayment. I realize the overpayment is due partly to an overlooked or mistaken reporting error in their system that 6mbps is available here however I believe as a company they should make things right with their customers as it was not our mistake either only our trust of their company and their companies reputation. I hope that you will send out an email or something and let everyone know as I believe we should stand up until AT&T makes things right with their customers and surely no one wants to be paying extra money for services they are not receiving especially in the current economic times. Thank you

I have had ATT for many years at my business, I have always given them the benefit of doubt when they have made mistakes. For the past year I have requested to speak with a supervisor or manager to resolve my current issues...not a chance! Return calls....never! Resolutions..... not! Only lies, transfering, empowerment of the current employee you are speaking with! I've tried everything to solve my issues... including changing carriers, and forwarding the ATT numbers. All I wanted to do was cancel the DSL service that I've had for 10 years... and I'm told only for a fee and a special form that they will not provide, and then it has to be done on a specific date and only by a specific department.....that of course you cannot call! I've repeatedly requested a copy of the contract and its over 7 years old.... do yourselves a favor and don't sign up with ATT or get out while you are still sane!

It has been almost a year and I'm still waiting for my ATT/Uverse bill corrections. I HAVE BEEN OVERCHARGED EVERY MONTH SINCE MAY 2010!!!!!!!!!!!!!!!!!!!!!!!! CAN SOMEONE PLEASE GET MY BILL FIXED!!!!!!!!! And if that isn't enough - I made a payment on February 15, 2011 and come home today and my service was DISCONNECTED!!! As soon as this contract expires - - I'M GETTING THE HELL OUT OF AT&T. Enough is enough. What in the Hell does a person have to do to get their bill fixed???? But that doesn't matter - - I made a payment and still was disconnected!!!! AT&T I have had enough and trust me - - I AM SHARING THIS INFORMATION WITH ALL OF MY FRIENDS/RELATIVES/COWORKERS.... My phone number is (for the 10th time) 217/855-3897

tech came to my house to install internet service 99.95 for professional installation.plus 24.95 for the internet service. and 24.95 a month for one year thereafter . imagine my surprise when i got a bill for 417.79!!!!!! needless to say i was not at any time informed of ANY ADDITIONAL CHARGES.!!!!!!!!! my attempts to contact at have been next to impossible with all the options press this button for this this button for that VERY FRUSTRATING TO SAY THE LEAST!!!have corporate on the phone as im writing this just got off the phone with att rep. NO RESULTS 'SORRY WE CAN MAKE ARRANGEMENTS FOR YOU TO PAY THIS BILL'. was there response i guess they dont mind deceiving there customers.have a call into my local news station about this waiting for a return call hopefully that will get the desired results in the mean time im going to park my car in front of there store with billboards on it ATT SCAMMED ME !!!!!I WILL GET RESULTS!I AM TIRED OF LARGE CORPORATIONS SCREWING ME! also how can a phone company NOT HAVE A PHONE NUMBER LISTED TO CONTACT THEM! IS THIS DECEPTIVE AS WELL!THEY DONT CARE ENOUGH TO LIST A NUMBER THEY CAN BE REACHED AT FOR COMPLAINTS!YOU WOULD THINK THEY WOULD LIKE TO RESOLVE ISSUES BUT APPARENTLY NOT ALSO SPOKE WITH A REP ALST WEEK AND ASKED TO SPEAK TO A SUPERVISOR THEY WERE BUSY WAS TOLD SUPERVISOR WOULD CALL ME NEEDLESS TO SAY THEY NEVER CALLED ME!!!!!!!!!

I called today for problems with what I thought was my AT&T long distance. I was distressed to say the least with ALL the problems I have encountered. I learned today that I have the "old" AT&T long distance bought out by Southwestern Bell. I came very close to closing out my cell service with AT&T as well as my long distance till a very nice individual helped to clarify this misunderstanding. The changes took place back in 1995 apparently. New AT&T, your reputation is at stake. I could not even began to think how many people have been turned away by the 'old' name now operated by Southwestern Bell. I am sure many are confused over this as I was today. Just glad to know the difference.

I've been waiting on the phone for 3-1/2 hours for customer service to pick up. I have my phone speakers on listening to their horrible music and every now and then man's voice claiming my wait time maybe more than ten minutes. Is this a joke? Even mid-size companies have pretty accurate wait time estimates and number of callers ahead of you. My understanding from doing a little research is that AT&T purposely created their system so people who have complaints about their bill or want to discontinue services will give up trying because the unbearable wait time, thus making them more money. HOW GREEDY AT&T! Just give it a try. Call to add services and you get customer service within a few minutes. Call for anything else, you'll end up in my shoes. Now waiting for 3 hours and 45 minutes! WTF!

I am tired of the people that don't know what they are doing with there online orders. They haave no idea of what is going on in there own company and have no idea of where your corporate office is even located. The right hand doesn't know what the left is doing and the people in the middle could care less. When you order a product and told it is being shipped overnight that means overnight not 2 days. I know the rules and they were ordered before 2PM eastern time. You have a system that is broken and needs to be fixed. I am seriousley considering going to another company. This is not the first time this has happened and now that I am due for an upgrade for a phone I'm not sure that I want to even attempt to up grade it.

The above customers are SO CORRECT. I've been an AT&T customer for 40 yrs+ and fed up. I continually get the run around when calling Customer Service, being transferred from one representative to another, one country to another. Each representative tells me something different. It's always necessary for me to call back to CONFIRM our conversations as they're rarely noted correctly in the records. It took me approx. 4 months of phone calls to change from unlimited calling/400 text messages to unlimited calling/unlimited text messages. It was clarified that the changes were made by the AT&T Rep each time. When my bills came, the change was not reflected and my bills were outrageous. Many of the Reps deserve their positions, they're pleasant and qualified. Many Reps are inept and intolerable. The Supervisors: 50% are willing to work with us and 50% are unwilling to discuss anything, AFTER we have been trying to resolve a problem for a minimum of 30 minutes. We are unable to get satisfaction by reaching a Customer Resolution Dept or Corporate Office, as the Reps and Supervisors refuse to release the numbers regardless of how many times we say we want them. I recently had a Rep Julie(male)Walker(India?), NOT fluent in English, understand my simple problem, after several hours, transfers and discussions with his Supervisor. He said he could resolve my issue and would return my call, in about 2 hrs. When he did, I was on a telephone call. He left a message for me to call him - which we ALL know I cannot do! He left his name, but no number, no ID, and although my local Reps and their Supervisors had the info, they refused to put us in contact with each other! One local Supervisor, Tracey, also said the Rep from India(?) could NOT do what he agreed to do, and she would tell him so! I'm so tired of the arrogance of the AT&T Reps and Supervisors. My Cable Company isn't like this. My Banks aren't like this. My Insurance Companies aren't like this. Is AT&T TRYING to lose customers? Doesn't AT&T Customer Service mean PLEASANT Service to AT&T Customers? There are a LOT of people who would be HAPPY to have the jobs of those miserable employees and not demand the high wages or benefit packages.

This company is a joke.

AT&T has been drawing money from my buisness account fraudulantly for more than one year they have drawn almost $10000.00 and more from my account. There are several employees of AT&T who are involved in Fraud. They get Bank information and start taking money from banks. Please be careful I am suing them for fraud and cheating.

the absolute worst customer service EVER!!! Just morons, all of the employees at AT&T Wireless Customer "Dis"service are just morons!!! Even the managers don't know how to do their jobs correctly. Back in December 2010 I transferred an accout that I had in my name to my Fiance's name, and we were both on the line through a three way call, and we clearly told them that I was an authorized user, duh!!! On 12/20/10 I called to cancel the line because I had had ENOUGH of their "miscommunications" in regards to my bill, and I ran to Verizon to open a new line. So, in January I get the Final Bill that was WRONG, and I called customer "service" to get the bill corrected and the idiot on the phone tells me "well you can pay the full amount now and we will send you a refund, or wait until Feb. when the new bill comes out, and pay the correct amount." Umm...why would I pay you money that i dont owe you, and then wait for you to send me a refund, when you guys can't even get the bill right?!!! ill be 6feet under before i get that refund. So he says "ok, we will send you the updated bill on 02/14/2011 with the credited amount, and you new charges will be due on 02/26/2011. Here we are a month later(02/22/2011) and the bill is still wrong. I called them again, and this time the manager tells me "maam we dont do credits to innactive accounts in this department, you will have to call another number". WHAT?!!! Why was i not told that i had to call another department to correct the account A MONTH AGO?!!! Of course she has no answer. So i call the other department, and this fool tells me "im sorry you are not an authorized user on this account, your fiance has to call and put you on it." HE DID THAT TWO MONTHS AGO!!! AHHHHHH, AT&T is the worst!!!!!!!!!!!

I have been having an issue with my cell phone bill since 11/21/09 when AT&T said that I upgraded my line. This particular line was for my 13 year old son, who lives in Indiana and I live in Las Vegas. AT&T says that there was an authorized user on my account, yet they couldn't tell me who it was. I have been being charged $65.00 + takes for the last 18 months and AT&T says that I have to pay an early termination fee of $100. This is crazy. They said that since I didn't dispute it within 90 days that it was fradulant activity. Right now I have been on the phone for over an hour and still no resolution, this is my last try to resolve it, then I'm going to court. I have been an AT&T customer for over 15 years and this is their customer service.

att is the worst I mean the worst phone and internet company thats out there .. i would advice no one to EVER use att for any kind of service whats so ever ... The company steals your money they bill you for what you dont have .. the managers are ver nasty and rude ... they basically steal your money thats the bottom line ... I never took out long distance with att and every month they bill me for long distance .. i have to call every single month to have them remove charges on my account ... they send a technician out to my house in the back yard to check my dsl line and charge me $80.00 for which they told me that they willonly charge me if they come inside my house ... low and behold here comes a big fat bill from december .. and we are now in february .. for a technician that was in my yard ... I called spoke to a manager and he was very rude and said he will not do any adjustment on my account so i should just deal with it ... he also told me that .. me paying is not his problem or his concern .. so i should just pay what i owe them ... he even told me that even of i speak to someone else he will make sure to note my account that no one credit me anything ... I mean all this was coming from a manager ... i was in shock ... please do not use att for anything i learn the hard way and i hope this goes out to others that they will not end up the way i did with att ...

The dam person that made the appcenter should had his dam butt kicked and ran off. I realized the appcenter is down more than it is up and there is no number to find out nothing..I have ringback tones and can't even get to them..they don't have a number to talk to anyone important..att sucks.. I bet if u owed a dam bill there would be a no it all calling ya.

We have had AT&T for about a year and no-one can seem to fix the problem of freeze-frame. We have had service techs every week and they all have a different reason that it will not work. Come on AT&T, admit that you have no-one who can repair my service. We have been told that we have a treadmill and this is why it will not work. We unplugged the treadmill. We have been told that we are to close to the pole. I cannot move my house.

AT & T definitely has the WORST customer service I have encountered every in my life, and I'm 59 years old!

I am sooo! discussed with these people. I have sent one letter, two fax to the claims department showing that they recieved payment and yet I can't get credit on my account. I was told that they have to know where the payment went, is that my problem that they lost the check, shouldn't I be given credit for my payment while they solved this matter, since they have the money for payment.This has been going on since 10/07/10 Try to reach home office is a WASTE.They cannot be that hard-up for$56.00.

AT&T is no longer a good company to use for your telephone services. It has horrible customer service and very high rates! I think a lot of people feel the same- so I've learned that is why they choose a another company. I after 15 years with AT&T am changing to another carrier. I no longer wish to give them any of my hard earned money for bad service and .... high rates!

What a shame, I am due a credit of an additional $60.00 from DSL / HSI but they will not give it to me. Could someone respond to my inquiry? On 9/22/10 @2:53 Eastern, speaking to Rose, Customer Service at ATT, I contacted att for the consumer advantage package promotion i had received in the mail. Since i had dialup i wanted a higher internet connection, Rose confirmed I would receive this packae, which was to include Hi speed internet service @ $14.95, phone service: unlimited local, long distance at 5 cents a minute at $38.66 a month: totaling with tax $54.00 a month and I made sure i had line backer which is for $7.50. All together my bill should be rouhgly $63.00 a month to include taxes and surges. This plan was to last for 12 months. I was told by Rose, my installation date for internet would be 9/27/10 and the phone service would be switched on 9/23/10. However, after receiving my 1/7/11 bill i discovered my current charges were $102.50. I was charged $38.25 for the phone service plan, $6.35 for long distance, $57.90 for internet services. On 1/20/11, I contacted Att speaking to Robert @ 9:09 A Eastern time, explainig 9/22/10 discussion with Rose, he stated he would credit me for my current bill for $25.00. I did not agree and requested a manager. Mgr was to call me within 24 hours. no call back. I called on 1/24/11, @ 8:30A, spoke to Tanisha, she explained my bill shows $30.00 restore fee, which i was not aware of having an interruption, $57.90 internet svcs, $5.00 a month for long distance, , $7.50 for linebacker, and having a basic phone service; call plus unlimited. I ask that see look for notes of 9/22/10, because that's not what i ordered. I explained 9/22/10 discussion, but she hung up on me at 8:43 A. 8:44A, called back spoke to Robin, in DSL explained all of the above, she told me i was at the wrong office. She transeferred me @ 8:48A, spoke to Stella til 9:10A, explaining the above and 9/22/10 discussion, she confirmed i was under a basic phone package paying$57.90 for hsi / dsl services. @9:24A transferred to Glennis is A/R, explained the above, and that i feel i have been overcharged. She transferred me to Tasha, Customer Service, I explained all of the above, told her the plan I ordered, and the plan i was given stating my bill was too high, and that I have been overcharged for services (phone and internet combined) since 9/23/10. she adjusted my account to the plan I originally requested, and supposingly gave me credits from 9/27/10. She told me after all adjustments now my bill for 1/7/11 is $13.59 and to only send in this amount, therefore, my credits totaled $88.91. I sent in $14.00, instead of $13.59. Today,I receive my 2/7/11 bill, it shows a past due amount of $60.45 and a current balance of $14.10. I called today speaking with Renee, who states my bill is correct, and if i do not pay, my services will be interrupted. I disagreed, because there should not be a past due amount listed on my bill if I paid $14.00 toward the $13.59 and that was all i owed per Tasha. She did confirm, that I had received a credit of $25.00 on 1/20/11 and $5.00 credit on 1/24/11 for the 1/7/11 bill totaling $30.00 and since i made a $14.00 payment I now owe $60.45 from 1/7/11 bill. I ask her to check notes from 1/24/10 from Tasha, she stated, there is a $60.00 credit pending with DSL for their apporval and this should take about 60-days, and to pay $74.55. I disagreed asking for a supervisor. I spoke to Monique, supervisor @ 2:07 P Eastern time, explaining the above, she also, saw a pending credit of $60.00 and told me she would speak to a supervisor from DSL. She placed me on hold, came back stating, DSL gave me a $30.20 credit. I told her I disagree, if that was the case i should not have a balance of $60.45 past due after speaking to all of the above and with all of the adjustments. she stated, either i pay or have services interrupted. She was so adamant, that i requested a supervisor. She stated no supervisor was avaialble. Is this how customers should be treated? I can be reached at 313-452-2329, my home phone number is 313-584-6520

I have been trying to get my bill corrected since Sept. of 09, I have spoken to 7 "Customer Service Reps" and they all have no real answer as to why my bill isn't correct. They keep saying it takes 3 months to show on the bill. It has been 5 months. I am at my wits end. I will be canceling AT&T tomorrow and signing up with Time Warner. I hope everyone reads this and does the same.