AT&T Corporate Office & Headquarters

Are you on drugs?or maybe an AT&T rep? I've talked to 15 people at AT&T and THEY were pretty much all incompetent. Doing a great job???? WHERE? AT&T needs to fire everyone & start over.

I just wanted to start by saying I have never in my life been treated as poorly as I did today when I walked into the AT&T Store in Fullerton, CA. I was told by an employee on Saturday when I was buying my new phone that the AppleCare Protection Plan covered everything but the phone being lost or stolen. He said that if the phone got dropped or the screen cracks that my phone would be 100% covered and I would get a new phone. I opened the plan and it is completely untrue. The guy whose name starts with an M totally lied to my face making me believe that I was getting a good deal Four days later I go into the store and get laughed at right away as I open my mouth to say I would like to return this. Three employees started shaking their heads while smiling as one guy tells me "Sorry we can't return this". I told him that I just got it the other day and the guy who sold it to me lied about what it covers and I wanted to return it. He continued to say no because you opened it. Ya I opened it but I didn't register it, I opened it to read the warranty, and I'm glad I did because M. lied to me and told me different. The other three employees a girl who wore a blue sweater and had long curly dark hair, a tall dark haired man whose name started with an A., and a shorter blonde haired guy were all looking at each other smiling trying not to laugh, which obviously started to frustrate me more. I told them it was rude and I would appreciate that they stop laughing and mocking me, they snickered even more. At that point I said say this was (BS) not as nicely, and I asked again for the second time for a manager. They told me I could stand on the other side of the store while I waited. About 7 minutes later M. (Who sold me the phone and plan) came out and was asking how he could help me. I told him the situation and he said I would have to go to Apple to take care of the return. He continued on saying how it would be better to keep the plan, and I just thought to myself seriously I just want to return this not have you try to sell me it. And not once did I get to speak to the manager like I asked. I asked for corporates phone number and not once did I get that either. This store is a joke. They are rude, liars, and don't care at all about the customer. All they care about is the sells, if you aren't looking to buy a phone right here right now they won't even look your way. I work at a very well respected hospital and it would never ever keep an employee like these. If an employee acted like that they would be fired right then and there. Beware before going to this store, you are going to be treated horrible, they will lie to you, they will try to cheat you, they will cheat you. I am now returning my phone and will end my 5 year contract with AT&T. I will not stand for a company who puts up with this, this is not how one should treat another, I am a customer, not someone that can be mocked and made fun of. Your store is rude and it really upsets me that you allow your employees to treat people the way you do.

I went into the West Memphis, Arkansas store on Missouri Street. I went in to complain that one of the sales man Jeremy had screwed up my husband and my account for home phone, internet and directv. I also told one of the female salesman that Jeremy did an upgrade on my old cell phone which was one that I had cancelled in order to be added to my husband cell phone as a family member. I was charged for this upgrade. I asked to talk to the manager. She informed me that Kyle was there I said I wanted to talk to him. This black male who was taller than me walked straight up to me and did not stop until he was about six inches from me and I had to hold up my hand and tell him to back up. I did not appreciate this intimidation tactic on his part. I told him that our bundle was done incorrectly and he said that directv had not signed off on it and that we got a bundled rate. I said no we did not and he said he did not care. I grew very aggravated at his point. I like ATT but to have this man who I had heard about from other customers and employees being rude. This was totally unacceptable. I have been in the military for 25 years and was very offended by this man's tactics and tone. I asked for the managers name and phone number but Kyle said he was the only manager on duty at that time. I know he is an assistant manager. He refused to give a name so that I could complain. I was very upset because I felt that I had been cheated by Jeremy because of the mess he made of the whole bundle and then to be told this Jeremy had been moved to another store as an assistant manager just blows me away. This store should not be open because they mess up folks bundles and then don't even answer the phone number at the store. Please reprimand Kyle. i don't like him trying to come up into my face which he did. He turned his back on me during the last part of the conversation to stare out the window. I believe the man had been drinkign to act like that. My email is texasgirlaf@hotmail.com. My husband was working at att at the time at this time when we changed things. He left because he was tired of the harassment that Kyle gave him about being from slow and from the south. He felt it was hostile environment to work in. I work in customer service and have come across alot of folks but I feel Kyle needs to be talked too about his people skill or lack of. I was offended by his intimidation tactic.

I want to thank Jocelyn Rodgers of the customer service helpline. I called regarding my bill and requesting a rate change. Jocelyn was extremely helpful and courteous. She represents your company well. I am very happy with the service I have recieved with AT&T due to good people like Jocelyn. Thank you.

Today I read on the internet that AT&*T and Verizon wireless does not support women's rights. I read, "AT&T had donated to the 2010 campaign of Rep. Mike Pence of Indiana, who sponsored the House amendment to defund Planned Parenthood. They have also supported House Tea Party Caucus founder Rep. Michele Bachmann and Rep. John Kline of Minnesota, the cosponsores of legislation that would allow hospitals to let a woman die rather than perform a life-saving abortion." I just want people to know who AT&T, and Verizon had sponsored for 2010. I am a women and will no longer use AT&T. I will spend my money on the Democrates who supports Women Rights and Unions. Looking for a new wireless provider. Disappointed... Not with My money!

I am so mad at AT&T that I would really like to never use a telephone ever again. I called to get a credit and ended up buy the U-verse package, which seemed like a good idea. That was the first of March. Since that time I have had 3 different installation times. I get a call saying there is something wrong with the voice portion of my order. When I THINK that is taken care of and a new installation date is set, I get a call to verify the installation that WAS supposed to take place the next day. I have talked to someone I could not understand who told me he was in "the global office:--Montrell in Louisville, who sold me the U-verse package and set the first installation date-Dara,employee Id JB274E who re-entered the original order and set another installation date-Dre, employee Id AF554P who sent me to Miss Scott in Miami (I think) who said the order is "officially correct and in the system and I think she set the current installation which is tomorrow, Mar. 16, 2011--Sunday I talked to Bob, ID AF0018, in Manilla--Monday I talked to Ms. Springer in Florida who sent me to Tanya in sales in Louisville who also said it was fixed-I just talked to Angelo in the Phillipines who told me that they did not have enough time to get my home phone number in the u-verse system and he gave me a "temporary" number. WHAT I WANT IS WHAT I WAS SOLD IN THE FRIST PLACE--THE INTERNET, TV, HOME PHONE NUMBER AND CELL PHONE FOR $171.91 PLUS TAX. Why can I not get that done? If I get one more phone call from AT&T, I will change everything I have to another company and never allow anyone to mention AT&T in my presence. IF, BY CHANCE THERE IS ANYONE AT AT&T THAT IS LISTENING AND CAN GIVE ME AN ANSWER???

Dear At@T, I had very good service with you when I utilized your service. I re-located to another state, and I will be hosting a worldwide Radio Show called Down with Brown and I would like to add you as a sponsor on this show. I would like for someone to contact me so that we can share your good services worldwide with my listerners. I can be contacted by email at drbrown05@yahoo.com I will provide my phone number when I speak to a representative. Most Gracious, Dr.Doris Brown

This is all some of the most ridiculous stuff I have ever read. Pretty much everyone in here sounds pathetic and incompetent. A majority of the issues posted here have nothing to do with AT&T. For one thing this site is in no way part of AT&T so no one from AT&T is going to respond to you. Additionally, AT&T could not care ANY less if you cancel your service regardless of how long you have been with them. They are one of the largest communications companies in the world and for the most part do a great job at it. As with any other company, there will be issues. In general AT&T does a very good job at resolving problems. Although, if your are to lazy and incompetent to get in touch with them, then shame on you and you deserve to have shitty service. I am so glad I stumbled upon this page. It made for a great laugh for me and my friends and family. I do wish you the best of luck in struggling through life. My personal experience with AT&T has always been very pleasant. Any time I do have an issue they are quick to resolve or come up with a solution that I am satisfied with. Just a tip, if you google AT&T you can find roughly a dozen ways to contact them. This is not one of them.

HEY MR. COMMON SENSE - I'D LIKE YOU TO SIT HERE AND READ ALLLLLLLLLLLLL OF THE PROBLEMS THAT PEOPLE HAVE TAKEN TIME OUT OF THEIR DAY TO COMPLAIN ABOUT BECAUSE THEY ARE SO OVER THE AT&T B.S. - I DON'T CARE IF YOU T-H-I-N-K THESE PEOPLE DON'T HAVE LEGITIMATE COMPLAINTS, REGARDLESS THEY ARE UNHAPPY WITH AT&T. AND I WOULD BET YOU ANY AMOUNT OF MONEY THAT YOU HAVEN'T HAD A PROBLEM WITH THEM - I DIDN'T FOR 8 YEARS BUT I DO NOW AND THEY SUCK BEYOND SUCKING. I'M SURE YOU'RE AN EMPLOYEE THAT GOT DUMPED ON FOR YOUR CRAPPY CUSTOMER - OR LACK OF - SERVICE AND YOU'RE NOT HAPPY SO YOU THINK THAT BY BELITTLING A WEBSITE IT WILL MAKE YOU BIGGER THAN THE PEON YOU ARE. AND GUESS WHAT ELSE MR. LACK OF COMMON SENSE? THIS IS THE #1 GOOGLE SITE FOR AT&T HEADQUARTERS, SO REGARDLESS OF IF THIS IS AN ACTUAL CONTACT SITE OR NOT, I'D SAY THAT THE AMOUNT OF PEOPLE READING THE THOUSANDS OF COMPLAINS BY AT&T CUSTOMERS MAKES THIS AN AT&T MAIN SITE! DON'T BE FOOLISH ANY MORE. IT'S NOT OUR FAULT YOU GOT FIRED AND SUCK AT YOUR JOB.

I have been with AT&T for years but as of Dec. of this year I will be seeking a new carrier.Had trouble with my phone it took weeks to get someone out.Just this past Dec.I singed up for DIRECTV for 29.99 for first 12 months but my bill is around 70.00 can't seem to get anyone who cares to explain any thing.So you will lose me and everyone else I can get to leave this company.

att service is awful i have had nothing but problems with them. when i call i am transfered multiple times. i have been disconnected several times. the agents are rude. when i call for help they tell me that they know there is a problem with the modem i have but they cant do anything about it. my modem resets all the time this is the third replacement i will be receiveing. i have never been treated so bad as a customer. their is not one agent there that i have spoke with that cares at all. i have home phone, dsl and two cell phones with att and am not happy with any of it when my contract is up i am done.

our phone line at our bussines is not working nobdy is least concern because our credit card runs through the phone line since yesterday morning we already have lost lots of custmer and money pls i want to talk to atnt manger

Quality=0 customer service=0 there is ur rating

Whenever I try to get a residence number from the white pages, I go to the white pages of AT&T. Every time, the next screen comes it it is AnyWho or something like that. Why can't I get to the AT&T white pages. Live outside of Austin and we don't get a white page directory for Austin. Very frustrating.

Nothing but trouble, 2 weeks later and 10hrs on the phone w/ "customer service" 2 trips to the At&T store and all they want to offer me is $30.00 credit towards my bill... That doesnt even pay for the time I had to take off work and the gas it took to get to the store nor the ibuprofen I have had to take because of the headache they give me....even the people @ the At&T store said this was the biggest mess they had ever seen and that I should demand a credit well if I had known all they would offer was $30.00 I would have just spared myself of the aggervation of even calling and being on the phone for an hour..... GURRR

At&t IS A JOKE!!! I have tried to contact the service dept AND AT&T Corporate Office No ONE will call back and of course No one has answers to ANYTHING!!! I CAN'T believe that business get this BAD and they treat there customers like this!

I have now been on the phone with ATT for an hour and forty mins. I believe i was routed to India, no one wants to help me. I went into the store and wanted to get a simple phone, the sales person told me the simple phone i wanted was not in stock and gave me something else to try which i hated, so i brought it back and once again they told me that the phone i wanted was not in stock but they would give me something like it, It was not, when i went back to just go back to my old simple phone they would not return it and told me to call customer service. I have now been on the phone for almost two hours and still have not gotten anything resolved. They would not provide me with a corporate number to call, and have left me on hold for twenty mins. They want me to wait around more while they call the store tomorrow and find out why they wouldnt return it. Why should I have to keep getting the run around for something that was not my fault. I am at the point where i am going to cancel my services. All i want is a simple phone!!!!!

Costomer support is non existent. The remote control they gave me for uverse has begun to malfunction. When I called tech support over a month ago all they wanted to do was to trouble shoot it over the phone. I fanally got someone to say they would send me a new remote. I called again today and was lied to again about "It's scheduled to be delivered today".

Too bad they don't have a 0 stars- AT&T U VERSE SUCKS! I've had nothing but problems for the last 5 plus months, All my stuff freezes and I lose what i have typed up online, if i'm on a call i lose that and have to call them back, and my tv freezes up and i lose a good portion of the show we were watching it'll freeze for seconds up to 4 minutes. They refuse to refund for the months I've paid for full service and only get half A$$ed service. So I refuse to pay them I'm also switching back to Comcast - at least with them I didn't have these problems I maybe paying $5 more but I'm not being charged for HD Channels, or the HD Box, and I get all the movie channels w/out paying Extra for them! you call any of the AT&T numbers and you get a run around and are stuck on the phone for up to 4 hours being run around to get some one to talk to, they Lie, They hang up on you, they're just unprofessional in every sense of the word and then more! Don't EVER USE Their service you'll regret it! I've only had it since April and I regret it!

i want to commend your cs rep lynn iglesias at att she is LI036M. she spent two hours helping me set a my voice mail and cell phone the others told me just to dial one. she is the reason why i recommend everyone to att. she is dedicated patient has extreme tech knowledge of your phone for a layman like me. i thought my vm was on all this time. she went over and over to make sure it was professional called my landline and stayed patiently with me. i hope corporate will recognize her fleiss, hard work dedication. thank you Lynn and you made a customer for life. stefan m. continental united international. should i need her help for further more technical advice can i get her or is it just luck??