AT&T Corporate Office & Headquarters

These people are HORRIBLE! I would not reccomend them to anyone. When a company offers a monthly rate and a consumer agrees to pay the rate, they shouldn't have to call EVERY MONTH and spend 20 minutes on the phone to request a credit! And then when the customer service represenitive (LOL) tells you not to pay because they show a credit on the account, be scared! "To my surprise" _ now I have LATE CHARGES! PAY IMMEDIATLEY! RED BILL! The only way to effect these people is to hit them in the pocket book _ QUIT THEM TODAY! Also if you happen to reach a call center in a foreign land HANG UP and call back until you get someone local. These are overflow call centers, and we must start by KEEPING AMERICAN JOBS AT HOME!

Me again, let me give a recap. I pushy sales rep talked me into buying the incorrect modem on 3/17/11 online. She was only interested in me placing the order before the 30 mintues expired (I urge you at AT&T to read those email notes). After asking around at work i called on 3/18/11 and spoke with Ramona 1:00 (I urge you to listen to the recording)who was very sorry but assured me 100% she would put the new order in for the correct Gateway modem and i would receive it well before my activation date of 3/28/11 not to worry. 3/28/11 the guy is at my house hooking up the wiring etc and i have NO MODEM AS PROMISED. 3/28/11 11:29 Janie or Jamie is so sorry - yeh aren't they all what does that mean anyway I'm sorry? BS She too promised me the correct modem would go out today, doesn't know what it never shipped "its not their fault" i can call back tomorrow morning for tracking number (again listen to the phone call). 3/29/11 2:24-2:34 Shauntee doesn't see anything shipped. Ok are you F' kididng me??? She promised that it would ship today will follow it through and i can call back tomorrow morning for tracking number (again listen to the phone call) I explained someone was coming out to my house on Saturday, she said i will have the modem in plenty of time. 3/30/30 12:14 - 12:30 Dana doesn't see any tracking number, how can this be happening? To say this service sucks is an understatement. I should have just gone to Best Buy which i will probalby have to do because i can't cancel the Sat appoint for my inside installation. Holly crap if i ever treated my customers like AT& T treats theirs i'd be fired. I guess they don't really care about losing one customer like me. Its very discouraging. I still have the incorrect modem to return, i sure hope they aren't expecting me to pay for

First time set up for internet, wasn't sure what to purchase. Woman on line was no help at all just wanted me to hurry up and buy something before my 30 minutes expired. Turns out i was so rushed and ordered the incorrect product. This was on 3/17/11. Called and spoke to Ramona on 3/18 to order correct product AT&T Gateway modem. She assured me it would be sent in time for my 3/28/11 activation. WELL IT WASN'T AND I'M PISSED OFF. Called 3/28/11 and s/w Jannie or Jamie (woman) who said it never shipped would ship yesterday and i can call back today for a tracking number. Meanwhile the service guy was out at my house hooking up the outside lines. 3/29/11 I called again today Shauntee doesn't see anything shipping yesterday. OMG are you kiddin me? This is beyond ridiculous now. She promised (as did Ramona) to follow up and make sure it gets shipped out today and delivered in two business day. So far i hate AT & T.

I will be free of AT&T in about a month. One thing that you may not know is if you are on the phone too long with a customer rep you will automatically be disconnected. They do this so that they can handle more customers and I guess to piss more customers off. This is a great example of customer service for a phone company to show off there excellent service (LOL!). If anyone really wants to get results with AT&T, file a complaint with the FCC and the FTC. You can also file a complaint with your states Attorney General, although it might no have the teeth that the federal agencies have. But if you really want to stick it to them get rid of them completely. I have had their service for 20 plus years, my new business location has free WiFi, our alarm system is wireless (no need for a land line anymore) and I got Metro PCS cell service for $40 with unlimited calls and text. So instead of paying over $300 per month for home phone & internet, office phone & internet and cell phone. I now pay $40 for my cell, another $40 for a business cell and an extra $11 for wireless alarm system. That saves me $209 plus, per month and the best part is I do NOT have to give money to or deal with AT&T anymore! Quit AT&T today and watch them crumble and become the pile of garbage that they really are!

WE HAVE BEEN A CUSTOMER FOR OVER 25 YEARS AND HAVE NEVER BEEN TREATED SO BADLY!!!! ON 3/9 MY HUSBAND & I WERE SOLD A AT&T UVERSE PACKAGE, THE INSTALLATION TO TAKE PLACE ON 3/19/11. I RECEIVED A TEXT, VOICEMAIL AND AN EMAIL FROM AT&T CONFIRMING THE APPOINTMENT. I TAKE THE DAY OFF OF WORK AND THE TECHNICAN WAS TO ARRIVE BETWEEN 1:00PM 3:00PM, NO ONE SHOWS UP. I CALLED CUSTOMER SERVICE AT 3:00PM AND WAS ADVISED THAT THE INSTALLERS WERE RUNNING LATE, I THOUGHT IT SHOULD HAVE BEEN THEM CALLING ME, WHAT, NO CELL PHONES FOR THE INSTALLERS????? I WAS ADVISED THAT IT COULD BE AS LATE AS 9:00 PM BEFORE THEY COULD START THE INSTALL AND TO ALLOW A MINIMUM OF 4 HOURS. I ADVISED THE DISPATCHER THAT THERE WAS NOT WAY I WAS GOING TO HAVE SOMEONE WORKING IN MY HOUSE UNTIL 1:00AM, AT THAT POINT I CANCELLED THE INSTALL FOR THAT DAY. I WAS FURIOUS, I HAVE NOW LOST A DAYS PAY AND NO INSTALLATION. I CALLED CUSTOMER SERVICE AND ASKED TO SPEAK WITH A MANAGER, I WAS ON HOLD FOR 62 MINUTES BEFORE I WAS CONNECTED TO A MANAGER., I'M GUESSING THERE WERE MANY UNHAPPY CUSTOMERS AHEAD OF ME. I WAS CONNECTED TO A MANAGER NAMED ICEE, I ASKED HER FOR SOME TYPE OF COMPENSATION FOR MISSING A DAY OF WORK, ICEE SAID THAT SHE COULD NOT TELL ME HOW MUCH OF A CREDIT I COULD RECEIVE UNTIL I MADE ANOTHER APPOINTMENT, ARE YOU KIDDING ME?? I ASKED ICEE, WHY SHOULD I LOSE ANOTHERS DAY PAY WHEN NO ONE SHOWED UP FOR THE FIRST APPOINTMENT I MADE AND THAT YOUR COMPANY CONFIRMED 3 TIMES THAT THEY WOULD BE THERE??? I ADVISED ICEE THAT WAS UNACCEPTABLE AND SHE FINIALLY TOLD ME A CREDIT OF $50.00 WOULD BE ON MY ACCOUNT ONCE THE INSTALL WAS COMPLETE. I WAS INSULTED, THIS COMPANY HAS BEEN CALLING. MAILING AND EMAILING ME TO SIGN UP FOR UVERSE AND THIS IS HOW YOU GET TREATED. I ADVISED ICEE THAT $50.00 WAS UNACCEPTABLE AND THAT IF I DID NOT GET SOME TYPE OF RESOLUTION, I WOULD BE CANCELLING MY HOME PHONE, INTERNET AND WIRELESS PHONE WITH AT&T FOR I AM NOT UNDER ANY CONTRACT TO STAY WITH THEM, ICEE REPLIED," I CAN TRANSFER YOU OVER THE TO DICONNECT DEPARTMENT RIGHT NOW." GREAT CUSTOMER SERVICE! I TRIED TO REACH SOMEONE AT THE DALLAS HEADQUATERS AND WAS TRANSEFERRED AROUND 4 TIMES AND I ENDED UP BEING CONNECTED TO INDIA AGAIN, I HUNG UP! I'M DONE WITH IT!! JUST A WORD OF ADVICE, DON'T SIGN UP FOR AT&T UVERSE UNLESS YOU LIKE GETTING JERKED AROUND!

I did not call the corporate office in Dallas, TX. But I called Customer relations and talked to a woman named Connie. She was MORE than helpful and was a real pleasure to talk to. I will be calling again tomorrow to try to get a hold of a supervisor to let them know that I was very pleased with her. She was patient with me (I'm not the quickest when it comes to comparing three plans over the phone) and she was understanding and helpful with my needs. She worked with me on lowering my bill and getting me the correct service I needed for what I'm able to pay. Remember that when you call a customer service line, that they are people too! Treat them the way you would want to be treated.

I have been trying to get my login id and password, on and off, since 9:30 am and after talking to att "customers service" on several occasions, nothing was resolved. ATT really has some dumb employees. It was 5 pm before I had the problem solved, but you guessed it, I still can't access my att account, then DSL was down and I could not anything at all, and I only have the dsl service for about two weeks. I, and you readers, should ask for a credit for every single minute your dsl service is off. Then, complaint (IF IN fLORIDA) to the Florida Service Commission in Tallahassee, or in your State. You can find an online complaint form.

Start with this: Art Novado – had me on hold for 15 minutes then told me he was going to call me back on my landline which I had to un-forward from my cell so he could call me back. Then he called me back on my cell phone number. When I didn’t get the call, because I have no cell service where I live, his message was to call him back on 611. Jose Fernandez – too stupid to even find the account Cliff Saunders – gave him my cell phone number. Couldn’t find my information. I suggest you give your customer service morons a pencil so they can write down the information they need to access the account. I don’t need anyone whistling in my ear while they try to figure out how to fix the problem. I listened to him read the manual to himself out loud. Refused to give me tech support. Then after 10 minutes he asked me what the problem was. AGAIN. Couldn’t even speak English. Katie Hayes - Took 15 minutes to bring up the account because “the computer was running slow.” Asked me for my cell phone number 4 times. Then she cleared out my messages – I was having trouble accessing my voicemail - and I had to set up the voicemail all over again AND LOST ALL MY MESSAGES. Ebony Presley: AXED me what my phone number was again and what kind of phone I had. Put me on hold and after 15 minutes has still not come back. EUGENE DUNN MANAGER: Gave him my landline; did not call back. Cannot reach him. going in circles. This is ridiculous. By the way, I don’t owe you any money. Yet. But I was on the phone for 2 hours and I lost 2 hours of billable time @ $150 per hour. Is your time important? WELL SO IS MINE. I HATE YOUR COMPANY MORE THAN I’VE EVER HATED ANY COMPANY I’VE EVER WORKED WITH. YOU HAVE NO REGARD FOR ANYONE’S TIME. YOU ARE JUST DISGUSTING. Barbara Feldman, LSA, ABR, ASP Licensed Real Estate Salesperson Accredited Buyer's Representative Accredited Staging Professional ENGEL & VOELKERS • East Hampton 26 Montauk Highway East Hampton, New York 11937 USA Phone +1- 631-329-6722 Mail to: Barbara.Feldman@engelvoelkers.com Internet: BarbaraSellsTheHamptons.com

My husband and I have been dropping phone calls for over a month. I have called on several (lots) of occassions and got all kinds of excuses. I like the one where they say we have been dropping lots of calls! No kidding. They have credited my account but that is all. All I want is someone in authority that will let me out of my contract without paying an early termination fee. They (customer service) say it can't happen. I'm not getting the service I pay for and am very unhappy. I know there is someone somewhere within AT&T that can give me an answer. I'm tired of all the running around and spending my time and getting nothing in return. Wish someone in authority would answer me.

AT&T....I have used your company for years but have made the mistake of buying a new home and expecting phone service from the Jolly Mean Giant (AT&T) within a reasonalble amount of time. I called in prior to my closing date, set up my new order, was told I would have phone service in two days after the closing date and went my merry way into fairytale land. Only to receive a call from a customer service rep saying that there seemed to be a problem but that the "Techs" on the beanstalk would have it fixed in a day and they would call me. No one called and so I have been trying to navigate my way through customer "service" only to find out that a new home in a 5-7 year old subdivision is a problem. The techs must go out to a "terminal" to connect my new home phone lines and then they must come to my home to put a device as well. All of this is understandable however I am still waiting for a tech to call me. From March 17th it seems that they "may" have someone to complete the service by April 2, 2011. Is this the standard turn around time? I think I will simply chop my stalk away from this company and try Time Warner. At least the have a local office that may be able to send someone out asap!

My Friends it is called Better Business Bureau I have A composition Notebook over half full of names of people I have spoken with all of which denied me access to Corporate AT&T. It all started in January 2011 when I wanted my Home phone Removed. things have gone down hill from there.I am beyond Frustration,I am sure not a soul will speak with any of us that have no real reason to we are the peons that have made their company what it is not one of us but all of us . The want to make sure we are very satisfied customers but when you are not well we get passed to one department to another. I have had it i will use the old soup can deal rather then be frustrated and treated like dirt by AT&T. make your complaint to the Better Business Bureau I don't know of any company that likes bad ratings and all this could have been solved if the employees of AT&T were trained to have first and foremost Consideration for those that see they have a Job. Phone right now is 606-424-8503

Hellooooooo AT&T??? Why don't you listen? You say your goal is "satisfied customers", but yet you do nothing. It seems to me that you could care less, as long as you're collecting your big bucks. Someone there needs to get up off of their big fat rich a@* and do something about your poor poor service. Your company has been the worst that I have had to deal with. I feel sorry for all of your cust. service people having to listen to the complaints all day long, being made to feel like it is their fault, while you bigwigs sit behind your desks and hide. Well it will only last for so long. You advertise a great service, and a good idea, but that's all it is, is a good idea. If only it would work.....I have had enough....once again a tech. is coming today to look around and tool around with wires, connections and say ok. Only to have the service crap out again the following day. Gimme a break! I think what has been done here is that you implemented a new system into an old one. You're selling nothing more than a good idea. If any of you care anything about a job, a good company, something more than big bucks, like morals, reputation, principal,good/proper business ethics.....etc., THEN DO SOMETHING!!!!!!!GOOD!

AT&T smooth-tallked my 83 year old Mother into paying $2.99 monthly for a Long Distance feature which she has never used. They did this many years ago, and I just studied her years of billing statements since then. Now AT&T has raised the monthly fee to $3.99. Mother called to cancel the Long Distance and explained point-blank that she doe not want the AT&T Long Distance feature, so they AT&T said they it would be happy to stop that for her. But instead of blocking the feature completely from here landline phone account, AT@T sent a follow-up letter stating that she would no longer be billed for monthly long distance service but as a courtesy her phone line would still be enabled to call long distance in case she ever needs to for .39 cents per minute!!! This means that the constant mis-dials made by my Mom could unknowingly walk her into multiple .39 cent charges PLUS the 4 layers of government tax on each .39 cent line item. Worse, AT&T now only one week later wants to charge her $9 to cancel the "just in case" long distance option, which she never knew about nor agreed to. THIS IS WRONG... by any standard in or out of business. Does OUR own bought & bossed FCC still care nothing about this predatory marketing? How much longer???

If you are reading this, I do hope you have also read Brian Burnham's comments. I totally agree with many of his statements. I too have been a loyal customer, almost 40 years...I started with SNET, then they became sbcglobal and now ATT...They have made all these changes to the email setup, some having to go through yahoo, which if you have yahoo email, it is awful...THe monthly fees for ATT's service is not CHEAP, and I do not want ADS on my email that I pay for!!! Bad enough we have to put up with all the spam email and as of late I am now getting spam emails in my account that I never got before--which tells me ATT must be selling our emails addresses!! My email account worked perfectly for 7 years!! Suddenly (with no changes from me) the email stopped sending and receiving! My email client is not on ATT's Tech support list, so they wanted to charge me $49.00 to help with the changes that THEY MADE to the email setup...Why should it cost me money for THEIR CHANGES!!!! And forget about any help with ATT's on line support...the blank fields that you fill in only have certain information--if it wasn't about the money--there would be a blank fill that says "other" if your information is not listed!! And when you click on 'continue' NOTHING HAPPENS....I will be looking for another service provider...I have had it with ATT....pattig@snet.net

So far I can't get any satisfaction from anyone in the company. On the the 12th I bought a new phone. One the 18th I found that my phone 815-382-4923, I use for business didn't have voice mail since the 12th. I call the 611 line to correct this problem on this phone. All of my business messages that I use were lost. I was compensated, however it too 3 phone calls to get voice mail again. Today, i found out that I did not have any voice mail set up on my personal line 815-451-4923 since the 18th. They canceled and reconnected my voice mail on that line when I called about my 382-4923 line. The put it back on, but did not tell me they did this and again, all of my messages were lost, and any other messages that would have come in were unable to do so because the voice mail was not set up. This is the 18th, 19th, 20th, 21st. And if there was an emergency with my ailing mother??? If my house was on fire and the neighbor tryed to call me??? What is going on with this company? I called your 611 line again. The women, Ms. Sanders, employee# ds0015, was no help with this situation. and when I requested someone else to help she became very argumentative. I then spoke to a MOD Mr. Reed, employee# sr3705, who spoke to me is a very calm and insulting voice. Although he tried to sound convincing that he was trying to help, he was just making the matters worse. I politely told him never mind, it was obvious he could not help this issue either. I decided to get the Corporates phone number, however, again, calling 611. Jennifer had me on hold for over 4 minutes looking for any information about corporate, she then asked her supervisor for it and was told they could not give it out... LOL, what a joke. After defending Cell One, Cingular, AT&T for YEARS. I am now starting to think differently.... So Now What? Wait again to hear from someone? PS I tried to change my email address, but your web page wouldn't let me so here it is suzzeeque59@yahoo.com. Ill be waiting to hear from you.

On 21 March 2011, I called to talk to an AT&T representative because I was contacted by one of my relatives this morning, to inform me that my AT&T phone was not working. Last month in Feb, I called AT&T to make arrangements to pay my phone bill later in the month, for that month’s bill, because I did not have the funds to pay at the time that my bill was due. I have a daughter that is in collage at Winston Salem, NC. And I need to ensure that she can contact me when needed because we do not have any family in NC. I had made an agreement to make a payment on 28 Feb. I also made arrangements to pay my bill that would be due on 5 March to keep from having an interruption of my phone. On 4 Feb I received a Notice of Insufficient Funds for the check with AT&T for the amount of $513.25. I called AT&T to notify them that my payment was going to be NSF and if I could make arrangements to get that checked paid so that my services would not be interrupted. I was told that I could not because the check had not been returned and that they could not take a payment. But, for me to keep checking back and as soon as the payment was returned the I could make arrangements to take care of both payments. I called back 7 March to see if the payment had been returned so that I could take care of that check that would be returned. At that time the representative told me that the payment had not be returned but that they noticed that my bill was extremely high and they could change my rate plan so that I would not be paying such a high wireless bill. I had stayed on the phone so long and I was at work that I told the representative that I had to go and I could not hold on any longer. The representative asked if they could continue to work on my account to lower my monthly bill and they would email me the changes that was made and if I did not agree I could call make any changes. I called back on 10 March to see if the check had been returned, the representative told me that the check not been returned but I should do a stop payment on that check instead of letting the check come back NSF. And just make the payment with a credit or debit card. I ask if my account be in good standing and that my services would not be interrupted. She told me no if my payment made it to AT&T before the stop payment came through. So I put a stop payment on the check then I called AT&T back on 12 March, and I made a payment with my debit card out of that same account on 15 March in the amount of $514.00. And the stopped payment went through on 16 March. I called AT&T on 17 March I told the representative that I received my new bill and my new plan that the representative had changed was higher than the plan that I had. After I got the representative to reverse the charges and re-instate my plan that I had previously. He did and I asked him at that time if my payment had been received and if my services were still good and I wanted to make sure that my services would not be interrupted. He said that my payment had been received and that as long as I kept my agreement on 31 March that my services would not be interrupted. Well when I noticed that my service had been interrupted on this morning, and called, I was told that because I had a returned payment that the system had blocked my account from making any future arrangements and that I had to make a the past due payment for $500.00 in cash only before my services could be turned back on. I asked to speak to a supervisor and when the supervisor got on the phone and I started to explaining what had happened she begin to tell me that I had 3 returned checks in a 12 month period and that the system would not allow my services to be turned back on. And when I begin to tell the supervisor what was told me to do is why a stopped payment put on the account and that I had made a payment with my credit card and that it had posted before the payment was returned. I also told her that if I had not put a stopped payment on that check then when the payment would have hit my account on the 15th that it would have been paid. I also told her that I had been with AT&T for over 9 yrs and that I was a military member and about my daughter being away at school in NC, but by that time she had shut down and really was not listening to nothing that I was saying and when I asked for another supervisor or the number to the corporate office she told me that she was the supervisor and that they did not have the number to the corporate office. I really need to get a contact phone number to talk to someone for support from the corporate thank you, Jacqueline b. Howard

In needing to reduce my bills I accepted a bundled offer from ATT U-verse to get all three services for one monthly rate. After the installation and on a Saturday, the company showed up to dig the trench for the cable line. It had been raining off and on so the ground was soft. First, they tore up grassed ground on an incline that took me forever to grow grass on, leaving a big tire gully and then as soon as they leave, my daughter goes to take a shower to get ready for work and guess what, NO water. They cut my electric wire to my well pump. Now, distressed as I am, I call and call and call and call......no live person is ever available. Online chat techs were no help at all giving me the same number that has no live people answering. So, then I call the technician who originally came out and he calls his manager. He then called me back and told me the manager could not reach the company hired to do the digging so all he can do is submit a claim. Well, here I am; its the weekend and I can look forward to having no water for maybe three days unless I pay out of my pocket to hire someone to fix it and then hope that maybe somehow, they will graciously refund my money. I am so mad today I could chew frickin nails over this. What kind of half-assed company cuts peoples water off on a weekend and then does nothing to fix it? It is my intention after this to cancel all services with ATT and let them dare try and charge me anything. I've had it and these people couldn't care less about their customers.

I am so disappointed in your internet service and to try to get through to internet tech support is horrible. Last night I was on the phone waiting for over 45 mins. The night before that it was well over 66 mins (as you know your phones now record how many mins. a call is). I tried for 3 days to call into your customer service just to commend one of your tech that came out (finally he got it right) having trouble with the DSL internet service. This service was originally place on or aroung Feb 8th and it was just up and running on Monday, March 14th. This is ridiculous. I have been a AT&T customer since 1964 and the service use to be great. I have tried to get a call though to speak with just someone to commend the gentleman who finally fixed the internet after over a month ( by the way his name is John (Jack) Morgan out of Chicago, IL and still it took 15 mins for me to get a customer rep and I had to punch buttons that said I was having a problem with my bill. I tried to CALL your corporate office and this is what I got - if you are calling about your bill. There was NO PERSON TO TALK WITH. I have been a customer for at 47 years and not only do I have a landline phone, but my cellphone as well as this internet is through AT&T. Thank God I do not have my cable through you.

After years of ok services I have the need to get HELP

OMG! We signed up for ATT u verse, television & internet last month. It was supposed to be activated on the 9th of this month. When it wasn't, we called and was told that our activation date was changed to the 15th. Still no service, so we call again...a ignorant woman says that her computer shows our line is active, so it's active, end of discussion. She was mentally incapable of understanding "THE LINE IS DEAD" she even had us running all over the house checking other connections, with the same results. I told ATT this morning that I checked outside with a meter and THE LINE IS DEAD. Now they tell me they're sending someone out, but that may be a charge. I told her there will be no charges & if they can't get it corrected today, they need to pick up all of their equipment. She tells me no, for that I would need to call back. AAAAHHHHHH! Is it no wonder this, once great company, is rapidly becoming the worse in the United States? So far we've talked to FIFTEEN people, including in INDIA, and have nothing to show for it. 90% of the AT&T people we've talked to need to be fired for incompetence!