AT&T Corporate Office & Headquarters

At&T does not care about their customers!!!!! I hae spoken to so many departments and how they get you they constantly move you from one person to the next so that you just give up and hang up but never resolving the problem, I have 3 lines and I am cancelling all 3 even if I have had enough with this company and when you try to reach corporate they advise you to write a letter. AT&T is the worst company in the world to deal with they really don't care at all. The Samsung Galaxy S is the worst and I've spoken to everyone under the sun but again with no success, just a bunch of passing the blame. I gusee I will never get a call but just incase you can reach me at 919-607-8837 they probably don't even follow up with these reviews.

AT&T sucks They have been promising me discounts on my account for 3 months now. All they keep doing is delaying the discount thus forcing me to call in over and over and waste my time Switching to Vonage tomorrow and telling this ASSHOLE of a company to kiss my BUTT in Macy's window

My parents have been attempting to get ATT high speed service in huntsville alabama, 256-533****, they have been calling every monday for over one year and are informed each time that they are at max capacity in that area. What about offering alternate solutions for people that want service. I spent over an hour on the phone trying to get an answer for my parents, I spoke with someone in sales, they transferred me to tech support, tech support transferred me back to sales, the connection was crappy so the call was ended, an hour on the phone, no results. ATT is a pain in the (_!_) to get ahold of and the right hand doesn't know what the left hand is doing and nobody has a concrete answer to anything!!!!!!!!!!!!!! My suggestion, go to a provider that knows what they are doing and wants the business. The competition will be glad to take over ATT customers that want service. What happened to making a customer happy and doing what you can to gain a new potential customer.

I found two addresses to contact AT&T corp...... 175 E. Houston San Antonio, TX 78205 USA 208 S Akard St Dallas, TX 75201

My internet has been out since 04/09/2011. I can't even get a number to talk to a supervisor. ATT talks about connecting people but you can't connect with them when you try!!! I live in Norcross Ga. and I have been told over 1000 people in my area are in the same boat because of a stupid software problem. That is alot of P O people!! Either ATT doesn't care or they need to hire people that know what they are doing. Heads should roll over this quagmire.

The 4G Iphone is not what is implied , There are other systems out there that will allow you access to the internet , With no contract , Buy an Iphone 199.99 2yrs contract..... Did that....... phone was not faster then my Iphone , within a couple of days , the Iphone did not work right , then it showed no sim card , had that replaced lost the facetalk feature. which is one of the reasons why I purchased it. So I returned it ( There was other prolems as well ) and they want to charege me a restock fee. I DON'T THINK SO ! ......... CAN YOU SAY CLASS ACTION WELL THE LAWERS WILL MAKE A BUNDLE , AND WE'LL GET 10 CENTS .......... BUT WHO CARES ................................... CHARGE ME $10.00 RESTOCKING FEE FOR A DEFECTIVE PHONE ............................ ............ AT&T ...... YOU'L PAY MORE IN LEGAL FEES .............................. AS A CONSUMER , I SAY STAND UP ENOUGH IS A ENOUGH . .. YOU DON'T NEED THEM .. THEY NEED YOU

First and foremost, I resent having to call outside the United States to speak to people whose first language is not English to try to explain to them what my problem is with the service. To try to understand what they are saying in their inarticulate, broken English is the most frustrating experience one can have. I don't blame them, I blame A T & T for oursourcing to maximize their profits while exploiting American tax payers. I was born here, worked here, paid federal, state and local taxes here, purchased my phone here, pay my bill here all in the United States, so why should I have to call India or elsewhere outside the United States for service? Second, I was forced into a contract for the paygo service despite the fact that I did not want a contract. I was told today, April 22, 2011 that because I signed up for paygo in July, 2010, my service will no longer be in force despite the fact that I have a balance of $42.41 unless I extend the contract by paying additional money. At 81 years of age, I only use my cell/wireless phone for emergencies thus I was under the impression that until I used up all of the $100.00 that I prepaid, I would have contuing service. I feel I have been exploited and this is a deceptive practice which I intend to report to FCC. Third and very important, I very clearly, explicitly and in good plain simple English explained when signing up for the paygo service that I do not text, nor do I want anyone to text me. Additionally, I'm on the Do Not Call List; and, yet I constantly get texts for which I'm charged. I know what I can afford because my sole income is Social Security; therefore, I have to scrimp in order to pay for medical care, prescriptions and all the other daily expenses that one incurs on a daily basis. I can't waste! I can't order things I can't pay for; and, I gave direct and emphatic instructions that I did not want to receive text messages. I am disgusted with the A T & T Corporation and would never recommend themt to anyone, that is unless I knew someone I wanted to torture and punish. Dealing with A T & T is a nightmare.

I have never been as dissatisfied in my life with service reps. I had to speak to 6 different people for 5 hours to get a problem resolved with a mistake made on their part. I had a shutoff order placed in Mrach before I moved, then found out it was not completed....again, had order # 124163397A placed on the 4th of April....now it's the 24th of April and I received a shut off notice, it was never cut off before. And they what me to pay for it?..Ive moved 8 states away by now. GA to NJ. A lady named Ms Gibson, finally took time to resolve in Acct Receivable but can not credit all the mistakes made by others. Even though confirmations, the time taken to return equipment, I'm still getting burned for the internet and TV service still being on long after my departure and with no internet or TV even in my house. This is appalling. I had been with ATT for a while, but this really makes me re evaluate how impoortant aq number I'm to you as a customer.

AT@T became a none american company when they moved most of the work to foreign countries where you can't even understand english nor speak it

If I could give ATT a ZERO star, that is what they would get. I signed up with UVERSE last month and when I talked to the agent, he quoted $129 as my first bill including all initial set up charges. Um, my bill comes and it's $194 - not good. I contact ATT and even though their website states their billing area opens at 7 am CT, I keep getting a "this office isn't currently open" - that is a sign that this company SUCKS! The rep keeps telling me that she is sorry and understands what I feel - um no you don't. It's not about the additional $65 charges - it's the principle that the guy LIED to me b/c I told him that I was considering Comcast because they had a special going with $0 installation for new customers. Then the girl tells me that because she is in technical support, she is unable to access their corporate address - OMG. This goes to show you that ATT is horrible. DO NOT GET UVERSE!

Please send all corprate info to me via text: 7733987610 or email: sexysereno@yahoo.com. I am trying to resolve the issue w/o taking it to court. Thank You, Sim S. Wilson Sr.

I can't believe "Elbert Wooten" was stupid enough to put his home address and phone number on a public forum, lol!! Oh and all you other people are typing like this site is owned by AT&T, hahahah. This site has NOTHING to do with AT&T... but Bellsouth/AT&T is horrible for the record.

I have read these articles and I understand the frustration and concern about the lack of AT&T's concern and extremely poor customer service. Like these individuals, I have been a customer since 1997 with Mobile and Home services. There have been minor problems along the way but this recent problem tops the cake. I had AT&T U-Verse service and I was having to relocate. I planned to keep my service and because AT&T and Verizon share this City, I had to wait for someone to contact me, a Supervisor was to give me a call within 24 hours. Well, I moved in January 2011 and still to this day 04/15/2011, I have not received a call. I have made over 20 telephone calls. I have talked to numerous employees. None of the AT&T employees have been able to give me a Supervisor or get one on the telephone while I wait. The wait time on the telephone is awful,consider one hour to be nothing compared to more than that. I returned the U-Verse equipment to AT&T but AT&T breached a checking account without permission and stole about 500.00 from the account. This account was used while I was away to pay the bill. This account was not set up for Automatic Deduction. this individual was kind of enough to take care of the bill each month while I was out of town. I have asked AT&T to return the stolen money but to this day it has not been returned. In reading these accounts, I realize now that AT&T business practices are not honorable. I know what recourse I have to take but I am just so disturbed by this entire situation. When was it a legal act to steal other people's money and then not return it. If money was owed, I would not be so upset, but that is just it. I did not owe AT&T any money.

I submitted an upgrade to my wireless phone on line on March 31, 2011. While placing the order using ATT assistance I failed to choose the correct data plan on line which resulted in them charging me $213.99 to my debit account for the rebate that I was suppose to receive. I called back within 5 hours of placing my order to try and cancel only to find that it had been given a tracking number already. So the lady on the phone advised me that if when I received my order that I could call back that same day and have them credit back my account and therefore making my order free which is what it was suppose to be to start with, with a two year contract. So I received my phone on April 5th, called back only to be told that it would take 2 to 3 days to receive my credit. Very aggravated at this point because I didn't have that money in the bank to start with had to make a transfer of funds to cover it. So I wait the 2 to 3 days and call again STILL NO REFUND!!!! This time the person advises me that there is really nothing he can do but to flag the account that I have called back in AGAIN! Waited another day or two...STILL NO REFUND....I call back a third time only to have an agent "flag" my account AGAIN! This time he advises me because I have called back 3 times that I should receive my refund immediately. THIS IS RIDICULOUS!!! The hoops that you people make people jump through in order to get anything done is a shame and you should be ashamed of yourself for how you handle your business!!!

We were one of the unlucky ones that were with Verizon and sold to AT&T. A company that is so unwilling to help and lies non-stop. We no longer have service in our home and now have to buy a Micro cell @200.00 just to get service. We have had roaming charges of 35.00 on one phone which they did finally correct. Just very very unhappy with the merge.

Been trying to bundle with AT&T, I thought my old provider was bad, I am not even hooked up and have been on the phone with their customer service department for over 5 hours in two days. I work from phone service !!!! Currently they have disconnected my phone from my old service so I have no service at all. Must be nice to sit in customer service and draw a paycheck for lying and giving the run around. There are no supervisors and anyone above the customer service rep in this whole company, they will not connect you to a supervisor nor do they have the desire to correct any issues that they themselves have created. AT&T needs to supply their employees with training in customer service !! Nothing like WOWING a customer.

I am with all you people AT&T suck anymore.I have to call every month about my u-verse BILL and i am sick of it,and no one ever helps you they put you to through to other people that can't help so you say forget it and hung up because you are so pissed off.I wish someone could do something about AT&T

This company has turned my life upside-down and brought me to tears due to their lack of competence and lack of care. They were very professional and friendly when it was time to sell me something but must have hired folks who barely graduated from high-school if that to handle all of their other issues. Do not order from this company no matter how fast their internet may be. I can't even take the time to explain all the things they have gotten wrong with one order but all I will state here is after reading the reviews on these pages, THERE SHOULD BE A CLASS ACTION LAWSUIT AGAINST THEM FOR KNOWINGLY MISTREATING SO MANY PEOPLE! IF ANYONE HAS THIS KNOW-HOW OR CAPABILITY, PLEASE POST IT HERE!

I entered in to a binded comtract with at&t and have yet to get customer satisfaction.If this is customer satisfaction I would ahte to see what unsatisfaction is. I'm regreting ever going with this company for internet sevice. Your supervisors are rude and sorry at there jobs we have been promised call backs from supervisors and have not recieved them. Promised for our money your company is really stealing from our account for way more than what they are suppose to for two months in a row to be put back on our bank card by these so called supervisors to find out that they dont even have the access to be able to do so.These company has yet to fullfill the contract you bind us to.What your doing is concidered a crime, breach of contract, stealing money from accounts before there even do, along with the amount being way more than the bill, false advertisement.I'm so very glad my uncle is a great lawyer because thats what it has came down to and i am more than willing and ready to pursue this.And even more aggravating than this I can't even speak to the source about what is going on I guess when you get your papers served then it might be possible to speak to someone from headquaters. But by that time it will be to late because I going to go ahead and get this process going!You can't and won't do people this way anymore well not me anyway. And if you are wondering what is going on maybe you should show a little more consideration to the people that have given you your jobs its the little people like me that has given you business. So if you care at all about this company, our satisfaction, and good service you have yet to prove then you will call me or my husband at 601-813-6443. Other wise guess we will see you in court!!!!!!!!!!!!!!!!!!

Please help - I recently bought a new home. I called and asked that my cell number be disc and I added a land line phone because of my security system and added internet and DSL. My internet nor my land line phone worked for a month. Finally, they cam out a fixed it on the outside. Now, if it was just something on the outside - why didn't they test that and fix the day the service was connected. Now, I just got a 2 month's bill for the cell phone I disconnected when I ordered the land line phone. The rep said there was a note on my account to leaver the cell account open - that never happened. As as matter of fact the cell phone had not been used month's before - I was ready for it to be disconnected. Now, I'm trying to find out what I owe on the landline phone, DSL, and internet. The robot tells me I owe $717.85 for 2 months. What - can't be! I've attempted to register on line to look at the bill - can't without a code. Haven't received a bill to get a code. Can't reach a rep. When I reach a live person - I'll disconnect the DSL, the internet, and the land line phone and got to another service. Lord help you AT&T. Your service sucks!