AT&T Corporate Office & Headquarters

Why does ATT keep on making BAD BUSINESS?! I ordered internet service, and cancelled right away since February 2011. Then after, ATT would send me bills every single month, I have to call and remind them every time! How hard is it for a company to put in their system that this customer NO LONGER wants your service?!! This month MAY 2011 they had automatically charge in my bank account $24! I called to dispute this and I was forwarded to not one, but four Customer Service! I asked for a Manager on duty, or supervisor it took me to a full voice mail. $24 is a small amount I know, the fact that ATT would take money into someone's personal account is not right! Especially they did not have any service not even a few seconds used! Reading most of the reviews, I can't believe how MONEY HUNGRY AT&T is! For $24, you took without consent nor used service on a cancelled account speaks volumes of how you do your business, and having to deal with it every single month makes it worst! Now I am forced to shut my bank account and change because of this company!

My computer aint workin now and I can't download any porn at all!! What's worse, the push button electric cupholder on my computer wont work no more either. Thanks a lot ATandT, you made me kick the dog!

Trying to contact a real person to talk to at att is like pulling teeth. On phone for 5 hours got disconnected 5 times after taking 20 min to connect and go through the whole story . When they pic up its a recording stating welcome to att the leader in helping people get connected and in communicating that is a crock of shit they couldn't connect there shoe laces together if they tried. no one there works its all fucking robots on the phone that disconnect you after a 30 min wait and explaining. I'm glad i didn't switch I don't even have them as service in any of my businesses cellular or home. I almost made that mistake in switching service tank god I didn't . Ill stick with the service I have which is comcast . cheaper anyway and the service is much better.

I have been trying for over a week to get someone to my home to simply turn on the dial tone so I can have a phone/fax for my home business. They went so far to set an appointment for yesterday and then no one showed up. I have made multiple calls to the rep with no call back and no information on why someone did not show up or when they are going to show up. This company is a freakin joke!

I tried to open an att account for internet back in feb 10 and they said I coudnt get service because to many ppl in my area already had att and when i tried again a wk later i was able to get it but i had to pay 140 to get everything connected and they charged my card another 100 bucks I have since then been trying to get that 100 back and they keep telling do this and do that and that doesnt seem to be enough for them im getting so upset already and they make it seem its my fault why cant they take reponsibility for their mistakes???!!

I've been an AT&T customer for over 40 years for home phone service. On April 19th, I called to subscribe to their high speed (DSL) internet service and have cell phone service with them. The agent I spoke with told me for all 3 services, my bill would be about $75 a month, saving me $30 a month from my existing services, so I agreed. Since then, everything I was told was wrong and will cost me $25 or more per month than what I already had. In addition, I was charged fees for cancelling long distance service, an activation fee for the cell phone and a 2 year contract, none of which I was advised of when I placed the order. On April 28th I spent over 1/2 hour on the phone and spoke with 3 different agents to resolve 1 issue. On May 19th I spent 1 1/2 hours and spoke with 6 AT&T reps to resolve issues. Tomorrow I will call the Ohio Public Utilities Commission to file a complaint, then I'll call AT&T to cancel service, and then I'll call Cincinnati Bell who has offered me home, cell phone, and internet service for $69.98/month and I can get a cell phone for $9.99 with no activation fee and no contract. I guess AT&T stands for Aggravation, Trouble, & Time spent trying to get problems solved so you can perhaps remain a 'valued customer'. AT&T values its customers that they can Phucque Over.

I attempted to purchase an AT&T prepaid telephone calling card via the internet on May 21, 2011. Received an email from AT&T (Vesta - contractor under AT&T email address) that order was not processed and to contact credit card issuer regarding authorization. Contacted credit card issuer and learned that it was approved shortly after the order was submitted. After that it has been an outrageous nightmare of cover-up by AT&T's representatives, including what is believed to be both criminal and civil acts of breaking the law, including but not limited to Deceptice Business Practices; Misrepresentation; Breach of Contract; Negligence; Refusal of AT&T to act in good faith and fair dealing: Harassment; Invasion of Privacy; Fraud; Interrogation: Wire Tapping; Failure and refusal to give disclosure, and more. I have requested an email response (so there is a record) from a very high level AT&T manager by 5:00 p.m. tomorrow, May 23, 2011. If I do not receive such a response and full and complete resolution of this matter, to my satisfaction, then it is time to do what I will have to do, which may include but not limited to contacing the FCC, FTC, Senator's, Congressmen, Media, blogs, filing legal action, etc. It is time that AT&t take responsibility for its actions that damage the public, and from the comments on this site, AT&T has no intention of acting responsibly. Perhaps all the damaged parties on this site should consider contacting their attorney pursuant to breach of contract. FYI - An offer, an acceptance and consideration (money), constitues a contract between the parties (You and AT&T in this case). Check it out with your attorney, perhaps we should consider a class action suit.

If I had KNOWN before hand that At&T has partnered with Yahoo, I would NEVER have signed on for a bundle (phone,tv, email) that is costing me $198.00+ each month. Yahoo is the MOST invasive piece of crap on my computer. I never asked for it but I got it and it is invading my personal information 24/7. When I relocate next year, there will be NO AT&t ever again because AT&T seems to always bring this unwanted guest, Yahoo!!!!! Bad marketing decision on someone's part at AT&T. Next time, do more research BEFORE partnering with a company that takes over half your page with UNWANTED SINGLES ADS that you can NEVER delete.

Very poor customer service, and after you spend 45 min on the phone they can't resolve your problem!!

Before I retired in 2008, I had 3 AT&T phone lines; one personal home line with DSL, one business fax line and another business phone line with DSL for company computer in my upstairs office. My company paid for those 2 business lines and before I retired I contacted and spoke with AT&T customer service(they have the recording of my request) that I needed all the business lines disconnected April 2008 and I wanted to terminate services for those lines, on that month. After my retirement party, I no longer attended my home office, but AT&T continued to send us bills for months and months to follow. I assumed these envelopes were advertisements or confirmations and did not attend to them. Now I am reported to collection agencies for $700 plus dollars for months and months of phone & DSL service that I did not use and was supposed to have been disconnected. I have called customer service on several occassions and pleaded trying to explain to them that there is a mistake, but they say that the customer service rep that I dealt with upon requesting service termination had not finished speaking with me and business was not concluded, so rather than call me back to inform me, AT&T just continued to bill me for months and months of DSL and 2 phone lines in a vacated office. And the whole time I was assuming that those 2 lines were disconnected. I am 65 years old, fixed income and AT&T has reported me to credit services and has tainted my excellent credit trying to collect what is not due them. These are some cruel, heartless people here - they know I asked for the lines to be disconnected and they did not do it. No one wants to listen - AT&T made the mistake, not me and they are trying to collect over $700 on some internal policy technicality. I still have my home phone line and DSL - I have had the same AT&T phone line for over 27 years and have been a loyal AT&T customer for over 40 years and have never failed to pay or been late with my phone bills. Come on AT&T - be fair with people and quit trying to extort money from retirees due to your own mistakes and lack of communication.

I have this cheep punk box (Motorola Vip1225) made in china. I get one every 60 days. It's time to start pitting some of these complaints in the local News paper, such as A letter to the editor. These big deals @ ATT Corp and local levels don't want their products bashed in public. Stop being nice to these people.

I just wrote a 5 page letter to Randall Stephenson, the President of AT&T to describe in detail the last 11 days of my life and how I spent them talking to over 10 different agents to try to simply get a ringmaster number ported to my home. Unbelievable! NONE of the employees even knew who the President of the company was or where the corporate headquarters office was. Someday AT&T will crash and burn when other companies can offer everything they have. The ONLY reason they survive is because they have a monopoly on some needed services and have us all by the short hairs. Thank you to whomever posted this HQ information because it is not on the AT&T website, nor is it known by most employees. Guess you have to be elusive when you're screwing everyone.

Cannot get a human being! We are being harrased by at&t telemarketers from 972-497-1400. This number shows as "Ameritech Voice Mail"

IS THERE A STAR FOR HORRIFIC!!!!!......... I have been trying to get someone out to my home to install a phone jack for the modem that AT & T sent to me. I am a new customer and have had nothing but aggrevation , frustration and annoyance from the time i signed up with the bundles package with direct tv that also works with internet provider AT & T. I was supposed to have a modem sent to me in 3 days. when i spoke to the girl at at & t she told me 2 weeks. i recieved it and i told her i had no pnone jack and that to send me on that didn't require. She sent it to me anyway and did not tell the installer that he had to put one in, so he came and left.I have waited a whole day now going on 3wks at this problem and no one came to my home. Supervisor Nancy told me that if not today then they would send someone out June 3rd. I cant take yet another day off and loose money because of incompetance, Therefore if Mr.Randall Stephanson CEO,PRES & Chairman would be so kind to read this and give me an answer it would be great i will also write to you as well. I live in Florida..........................AMAZING that someone has to go through this kind of ordeal just for a PHONE JACK!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst customer service,horrific training outsourcing which the language barrier is the worst and no one seems to know what to do , yet everyone is very appologetic

I would like to acknowledge the great customer service provided by Mrs.Comfort of your Oklahoma Office ID#CK 7268.Mrs. Comfort was impartial as she listened to my issues regarding an unwarrented charge on my final bill.Researching the facts surrrounding my complaint Mrs.Comfort was able to connect the dots and through her methodical professionalism made the deduction that the charges billed to my account were in error. It was truely a pleasure working with someone who was level headed with a keen sense of handling several streams of information under pressure. I can not say enough about Mrs. Comfort's Customer Service skills;after speaking with at least fifteen AT&T representatives who all passed the buck, Mrs. Comfort was the only one to take the time to gather all the moving parts and solve the problem once and for all;and for that Mrs.Comfort is truely a diamond in the ruff.Thanks again you made my day and reinforced my belief in the human spirt of excellence.

P.S. I agree totally with all the remarks above. When are you going to get responsible Customer Service? There surely isn't any now. When a person has to spend hours on the phone trying to get an answer it makes us feel like we have nothing else to do but wait on the people at ATT. I used to be a customer of yours for over 50 years but until you get better service I will never come back. Many other people are so frustrated with your service they hate to use the phone if they have any type of business with your company. That never used to be that way. Maybe you should hire people that know what they are doing. There are a lot of decent people that are out of work and would love to be responsible employees again. Who and where are you hiring people from?

I got some satisfaction after I called the Commission in State and the Attorney General in my state. I have been with them 37 years and was satisfied until last year. However, that is neither here nor there. Hear is the number to the CEO's Manager. His name is Kevin. Call this number and you should get the executive office of AT&T (214) 464-3715. Good Luck.

I called and asked to bundle my service phone, internet and u verse and was told that I would be getting a $300.00 rebate, now 2 months later and about 10 phone calls and 40 transfers later, I am told that I will NOT be recieving a rebate??? that I am not entitled to one, now if you replay my original order (I am told that they are recorded) I was told more than once in 6 weeks i would recieve this. Today I spoke with Ms. Stewert in the Charlotte N.C. office that I would not be getting this and not only that, but the 450$ DEPOSIT that I paid is in fact not a deposit at all, that it is non refundable, so how is it that it is not just told it is a fee? I am very upset by this, I feel like I have been duped.. Not only have I been lied to, but now am told after explaining that I have made all these calls to work this out, that "there is no need for me to call again, since there is nothing that is going to be done for me"???? this is how you take care of a new customer?? I would like someone from the corporate office to contact me and explain this service to me. I do not like being lied to and I certainly do not like being told that the "deposit wont be that bad since you will recieve 300$ of it back in rebates"?? and now nothing..I will be sure to discourage any family and friends from falling for this marketing tactic, and let them know that they will recieve nothing but a hard time, from at&t, I also have a family plan on my cell phone with 5 members, 3 of which have I phones with data,, so as you can be sure I will be looking into a quick way to discontinue my relationship with you as soon as possiable..If you would like to discuss this further, my phone number is 5613759416 or you can e-mail me AT chris100963@yahoo.com. thanks for wasting my time, and the extremely poor customer service..I again will be sure to tell my friends...

FIRST YOU HIDE VERY WELL. NO ONE CAN FIND THE CORPORATE CEO OR AN ASSISTANT PHONE NUMBER AT THE "PHONE COMPANY" LOL YOU CAN'T CONNECT WITH ANYONE THAT CAN MAKE A "COMMON SENSE" DECISION. I HAVE BEEN TRYING SINCE AUGUST OF LAST YEAR TO GET VOICE OVER IP SO THAT I COULD SAVE A FEW DOLLARS ON MY BILL. ALAS, I GOT A BOX, HOOKED IT UP AND CALLED THE APPROPRIATE PERSONNEL TO GET IT GOING. IT DIDN'T WORK. I FINALLY GOT THE TIME TO RECALL AND LET ATT KNOW THAT IT WAS NOT WORKING. THEY PROMPTLY SENT ME A NEW BOX AND WE TRIED AGAIN. WHEN THE HOOKED IT UP, I LOST DIAL TONE AND ANYONE CALLING MY NUMBER GOT WHAT USED TO BE CALLED "TROUBLE ON THE LINE" SIGNAL. SINCE I WAS LEAVING FOR THREE WEEKS AND HAD A LADY HOUSESITTING, THE AND ATT COULD NOT GET A SERVICE TECH TO MY HOUSE IN THE NEXT 24 HOURS, THEY, IN THEIR INFINATE WISDOM DECIDED TO CANCEL, WITHOUT TELLING ME, MY ORDER FOR VOICE OVER IP. I CALLED TODAY AND THE IDIOT ON THE PHONE TOLD ME THAT “I DIDN’T HAVE VOICE OVER IP THAT IT HAD BEEN CANCELED”. YOU THINK? WHY IS IT THEY ARE INCOMPETENT AND CAN’T FIGURE OUT HOW TO GET THE DAMN THINK FIXED? THEY ARE THE BIGGEST, BUT THEY DON’T KNOW HOW TO INSTALL THEIR OWN EQUIPMENT. MY BEST FRIEND JUST RETIRED AS THE PRESIDENT OF ATT OF A LOCAL STATE AND MY ENTIRE FAMILY RETIRED FROM BELL SOUTH AND ATT AT VERY HIGH LEVELS AND ALL OF THEM THINK THIS IS THE A “THREE RINGED CIRCUS”. MR CEO YOU HAVE A “COMMUNICATION PROBLEM” WITH YOUR CLIENTS AND THE PEOPLE YOU HAVE IN PLACE ARE ABSOLUTELY INCAPABLE OF MAKING DECISIONS. THE BUNDLE THAT YOU HAVE CREATED IS A TOTAL MESS AND ALL WE GET IS “TRANSFERRED” TO SOMEONE ELSE WHO IS LIKEWISE UNABLE TO MAKE ANYTING HAPPEN. I HAVE TALKED SEVEAL TIMES TO YOU KANSAS CITY OFFICE AND AS YOU KNOW THEY DON’T ANSWER THE PHONE, BUT HAVE TO CALL YOU BACK. THEY HAVE BEEN UNABLE TO RESOLVE THE ISSUE. MY PERSONAL PHONE IS 281-804-3474, A VERIZON ACCOUNT THAT ACTUALLY WORKS. THE UVERSE ACCT NUMBER IS 100368377. IF THE ACCOUNT CANNONT BE FIXED BUY JUNE 1, THEN I WILL MOVE ALL MY SERVICES TO COMCAST OR SOMEWHERE THAT ACTUALLY HAVE PEOPLE WHO CAN FIX PROBLEMS WHEN THEY OCCUR. WHY ARE WE FORCED TO USE THIS FROM OF COMMUNICATION TO RESOLVE THIS ISSUE AND NOT THE PHONE SERVICE ISNT THAT A JOKE!!!!!!!!!!

AT&T Keeps taking money from my account which is causing my account to be negative and my bills are bouncing! I have spent 13 hours total trying to get through to 200 operators which none can tell me anything. Ive even had my bank fax them my statements 2 times and cant get through to anyone! WTF!