AT&T Corporate Office & Headquarters

I have been an att customer for over 30 years. I have had the unlimited long distance plan since it was first introduced. For the past 8 months I have been getting charged with long distance calls. Every month I call and have been told it's a computer glitch and I'll be credited the amount I overpaid for these long distance calls and that I would have 4 months of service that I don't have to pay for because of overpayment. Yeah yeah yeah blah blah blah. Now my phone has been shut off because of non payment! I have called the office of the president several times over the course of this computer glitch and again in the past 2 days. I keep getting told someone will call me back. OK ... WHEN? I called the corporate office in Texas and got transferred back to the office of the president. hahaha Again was told someone would be calling me back. Take care of it while I am on the phone with you!!!! So happy Time Warner is offering phone, internet and cable in my area for less than what att wants for phone and internet. Oh yeah I was told by the office of the president that I will be offered same program as Time Warner for a lesser price. The really funny thing is now I can't even access my att account on line. NOW THAT'S GREAT CUSTOMER SERVICE!!!

My name is Cynthia Dennis and I am trying to help my elderly mother with her affairs. Our line starting making 411 calls on it's own back in November ($148.57 in 411 calls, December ($354.42 in 411 calls), January ($103.82 in 411 calls). We called service out there and they said they fixed it. But the next bill had more 411 calls. I put the phone on "vacation" to stop the phone calls. And they placed a credit to my line on January 4th for approval. I have called basically monthly since this all started and I keep getting the same "story", we can't approve it because it is too big an amount and it has to go to another department. They cannot put me through to that department. They say I will get a phone call from them. They have said it will be handled in 2 days. I have been told that 4 times now!!!!! I have been on the phone for 9 hours all together trying to handle this! I have waited multiple times for a return phone call and I NEVER GET ONE!!!! For your information, your Wichita office is the only office that seems to have people with any knowledge. But still no one calls me back and no one has solved the problem. Often it seems like they are more interested in my saying on a survey that they have provided "satisfied or very satisfied" service than they are actually providing service! Three times this has gone to a "backfill" office and I haven't had anyone call me yet!!! April 6, April 24, May 6th, May 12, May 13(today) OK YOU GUYS THE BALL IS IN YOUR COURT Please call me. Helen Crocker at 512-267-0912... leave a message at least if I don't answer. Let me know that someone out there cares about me or email at cdenn55@hotmail.com. Please help!!!!!

every time my phone rings my net shuts down what a joke have had many calls into ATT and now after all this time they say it must be the home wires which cannot be due to the fact that I had ATT come in and check the lines why do we pay for something we don't get if people would get together and just stop this would wake them up we are what keeps them in business and with out us they have no customers but they put people on the phones with no skills and attitudes ATT you need us more than we need you there are other services and the more you lose to better service providers is your own doing WAKE UP

It is amazing how difficult they make it for someone to get an issue taken care of. I had a horrible experience today (5/12/11) at the Georgia Call Center. I first got on the phone to cancel my services because ATT internet was too slow and they didn't have a faster service for me in my area. So comcast here I come. But the issue is that when I called the cancellation services department, they tried to make me agree with a FTC privacy law that states that they want me to agree to allowing them to use private information in order for them to try to sell me something when I am just trying to cancel my service. That was just the beginning. Afterwards, the rep stated that I needed to agree to that policy in order for me to get any assistance in cancelling my service. What the??? I argued with him and the employee had the nerve to raise his voice at me because "I didn't understand what he was reading to me." I understood very well. He was ignorant and this doesn't say much about a large corporation like AT&T in hiring that type of employee that deals with the customers every day. In reality, it would make more sense in to having someone with the outmost respect towards the customer hired since the customer is calling to cancel their services. Either way, the rep argued about that. The rep was irritated and I couldn't stand to be on the phone any longer with that jerk. I ended up agreeing to that so called federal policy. He then gave me a hard time of how he needed to access my account and wasn't helpful at all. During the unpleasant conversation, I was looking up the information and the guy insulted me and the call magically disconnected. What a surprise!?!?!?! The employee stated that his name was Mr. Boykin. I highly doubt it. I ended up calling back and speaking to Mr. A

I live in a somewhat rural area in South Bexar County, just outside of San Antonio, Texas. By rural I don't mean there are acres between acres before you get to another house. We are near schools and new neighborhoods that have been popping up. I am sure they have high speed internet. My concern is that we do not. Your motto is "your world delievered" well the little piece of my world that is missing is YOUR internet service. My son is in 1st grade and my wife and I are both teachers so internet service is a must have in our home. We are currently getting service with Wild Blue Satellite Internet, which is ok but limits the amount of data we can download/view etc. When will my world be delieved? Ive been waiting 8 years...

I am a customer of AT&T for many years and never missed paying a bill on time. Last year I renewed my Family Talk contract. One of the 4 phones, the Samsung Rubby II, failed after about 3 months of use. Since I bought also the mobile phone insurance the phone was replaced. WHAT a hassle! It took us more than 3 hours at the AT&T store to set up the exchange. A new phone was sent to us and the defective unit had to be returned. The data transfer from the old to the new phone took another 2 hours. The new phone, we learned later it was a refurbished phone, failed after one week of usage. I called AT&T and talking to Ms. Judy Mayer. She told me I have to talk to Samsung to rectify the issue with the phone! I bought the phone from AT&T, pay AT&T my monthly fees and then I get denied customer service from them!? Finally she made a conference call with Samsung. Mr. Moore of Samsung denied any responsibility and offered to sent the phone to them for repair. It would take about 10 to 14 days turn around. In that time I would not have service from AT&T but I would be charged for it. After talking To AT&T again, this time Mr. Mark Wagner, I was transfered to the service department and talked to Ms. Evelyn Miller. She could help with a few tests she performed over the phone the issue with the refurbished phone went away. This whole experience took another 2 hours of my life. Dealing with AT&T is very time consuming, frustrating and inefficient. I tried to explain my concerns to a supervisor, Mr. Bob Barton, who had a very unpleasant attitude. He offered to cancel the line with a penalty. I asked him to let me talk to his superior. He told me that he had none and ended the conversation. This episode made me decide not to extend my contract with AT&T at the time of renewal and not to buy any Samsung product in the future.

Have had nothing but trouble when I left AT&T Uverse on April 6th of this year.... Now I've received a bill telling me I owe $426.36.... I had Time Warner Install everything ON the 6th of April.... So have had no TV or internet other than Time Warner... Try to get some results about this and was told tuff luck pay US.... Will contact the B.B.B. and will be forced to file a complaint... Why should I pay for the service I never got... Don't think I will stand still for this treatment... Just because they are a big Company doesn't mean they can do what they want... Been with ATT since they changed it from Ma Bell and way before that...

I need the A T & T Corporate telephone number for whoever is responsible fo U-VERSE Service. I cannot find out anything regarding the outage of my supposedly U-Verse outage. I would appreciate any info Edwardstandard@att.net 770 786 7281

I would like to let you all know that I have had the worst experience with the horrible service that I have been provided from your AT&T offices here in Chicago with my telephone, internet and uverse services . I was on the phone for the past 6 months with the horrible service and all of last week everyday since april the 29th at 3:00 am that I woke up to go to work and found out all of the service was down. After that it was everyday until May the 8th in which I finally got the phone line taken care of so another company can provide me with the services that I needed. I asked to speak to Supervisors etc and no one knew what one or the other were doing.They really need to comunicate to each individual that handles each indiviual set-up so when a customer ask for these services everything gets done on the same call in stead of asking the customer to place the request for each different thing which is what they did to me. I feel that for this horrible experience I should be compensated more then $50 which is what they said was all I can get , specially for all of the months of horrible service. I want something done about this situation so no one else should go through what I have been experience. I hope you will respond to me and compensate me some how and you need to make sure you you contact this office in Chicago and make some changes to the Customer Service that you are supposely providing. I hope to hear from someone. Thank you. My Contact Information is : Dolores Vazquez, 4614 W. Altgeld St 1st floor Chicago Il, 606039.

Until recently I was an ATT customer for 15 years, during this time, I had problems with getting a clear response as to they charge you for services you never received. On April 6, I called to have my Air Card disconnected, April 16, 2011 I called to have my wireless service disconneted. The question I have is why are they sending me a bill for the tentire month of April. The bill clearly states billing date April 2, 2011 to May 2, 2011. Is this legal? they are charging me for service that was never used. When I contacted ATT I was told they did not have a Headquarters and the Supervisor was as far as I could go. There was no one to talk to besides him. I clearly believe Att is ripping the public off with this tactic. That's the same as if you lived in an apartment left on the first of the month, and still received a bill for the entire month. ATT is a total ripoff. Believe me this complaint will not stop here.

I have had U-Verse for about a year, and every month I am overcharged on my bill. I have spent literally hours of my time on the phone getting the bills adjusted, and every month I continue to be overcharged. Frankly I think this is a scam by AT&T...how many people are just paying their bill without checking to see if it's correct? Moving on to Comcast and writing a letter to the FCC, Better Business Bureau and Calif. Dept of Consumer Affairs...I urge others to do the same.

REALLY??? I just signed up for new service in Raleigh N.C. I bundled service with Direct TV. My phone and internet do not work. I have spent hours on my cell phone trying to get service and information. Are you sure you are really a phone company and not some scam based in Nigeria? You get my WORST SERVICE, WORST CUSTOMER SERVICE Award of all time. I am expecting a call from the V.P. of Customer Service at the corportate office...(I would give you my home ATT number, but it doesn't work). You really need to come up with a different mantra for your customer service people who say " how can I give you GREAT customer service today". SERIOUSLY - IS THIS SOME KIND OF JOKE. By the way, if this is not resolved to my satisfaction in the next 2 days, I am posting this all over Facebook, Salesforce, Linkedin, etc.

AT&T dug up my lawn in two places in February to install U verse. On one of those sites they broke the "tube" covering the cables. It is now May and AT&T has not done anything to fix the problem despite my repeated calls and even talking to an AT&T repair truck that was in the neighborhood. They all promised to fix the box. So much for customer satisfaction. I was told that Dallas wants to install U verse to counter Comcast's market dominance. On the other site they are going to dig it up again, after grading and seeding the area two weeks ago. Are you just plain incompetent, arrogant or stupid and wasting your shareholeders money. In either case I think AT&T is not one of America's premier companies. To make you feel better I did talk to "Betty Boop" in Bombay working for Comcast and she told me, "ve vill fix the problem and are sorry for the interruption and ve vill send you a new box to install without having to pay the postage." Comcast seems as incompetent as AT&T so the marketing advantage is nullified.

My Phone has been out sense the last storm and that is over a week. We have called At&t and have been told that they would be out on Monday no one came out. Called again and was told they would come out nest day. Told us they came out on Saturday and couldn't find the house. Called again they said they would be out the next day no one came out. Called again yesterday and they said they would be out Wednesday, no one came out. We are calling again I have no idea what they will tell us this time. I have been with you along time and I am not happy with your customer service at all. It seems that you would make sure you customer's in good standing were treated better then that. You claim to be the best but I have come to find out your not. I really feel I have been lied to all along.

This Rating of 1 star is even to much for this comapny!! They don't deserve any stars! I agree with all of the above customers. ATT is a company who has definetly forgot what customer service means. I also have had nothing but immencely poor service. I tried to get internet only sevice and it was two weeks before that happened. Even when I had an Appointment THEY DID NOT SHOW UP!!! They made me drive 73 miles out of my way to pick up a modem they had sent to the wrong address,Spent numerous hours talking to What they call Customer Service Dept. Every person and ID # I got lied to make you think they were coming when in actuallity they weren't. I am also terminating my contract with them to find a company that will not just take your money and shove you aside. When asked for Corporate Office Info you are practially laughed at. Good luck heres the address.

How did someone with caller i.d. unknown name and phone number 000-000-0000 get past my caller i.d. blocking. I would say that is pretty damned piss poor. It is bad enough someone with "unknown name" can get passed AT&T (who are supposed to be the leader in technology), on a regular basis, much less a phone number of all zero's. I would say that is pure bullshit did they loose control of their computers? And who the hell programs that shit for AT&T and gets paid for it? Some complete dumbass idiot? I can program that shit right out of existence in my sleep. Who did these idiots hire and pay to go to sleep? Come on AT&T, show us just how stupid you really are?

I WILL NEVER USE AT & T FOR INTERNET EVER AGAIN WE HAVE HAD NOTHING BUT ISSSUES. WE TRIED TO UPDATE OUR SERVICE AND ENDED UP WITH 2 SEPERATE ACCOUNTS.THEN THEY DISCONNECTED OUR SERVICE AND WE HAD TO KEEP CALLING TO GET THINGS CORRECTED. THEN WE WERE SUPPOSE TO GET HIGH SPEED INTERNET FOR THE RATE OF $ 19.95 A MONTH BUT WHEN WE RECIEVED THE BILL WE WERE CHARGED $ 35 AND 4 BILLING CYCLES LATER WE ARE STILL GETTING CHARGED $35. AS I AM TYPING THIS I AM ON HOLD AGAIN WITH AT& T FOR THE LAST 30+ MINUTES TRYING TO GET THIS ISSUE CORRECTED. I AM ABOUT READY TO SAY FORGET IT AND CANCELL MY ACCOUNT. IF AT& T IS READING THESE REVIEWS YOU NEED TO TAKE NOTE YOUR PEOPLE DONT HAVE A CLUE WHATS GOING ON. THEY JUST KEEP SAYING OH I AM SO SORRY BLAH BLAH BLAH...INSTEAD OF SAYING I AM SORRY FIX THE PROBLEM. I PROMISE I WILL NEVER USE AT & T EVER AGAIN. VERY UNHAPPY CUSTOMER BESS COCHRAN, WALBRIDGE, OHIO

At&t have had phone for 3 weeks still doesn't work and phone line i'snt even connected to house and all they do is transfer waited on phone for an Hour God bless America

DO NOT, I REPEAT, DO NOT INQUIRE ABOUT SERVICES FROM AT&T. In January I inquired about getting DLS and Satellite. They did a credit check to see what the down payment would be. When I told them it was too high and I was not interested, they billed my anyways for services I NEVER authorized or received. After 3 months of repeated calls about a bill for something I never got, I received a bill from a credit agency. Called the police, they gave me a phone # to report them for Fraud and I am now in the process of having to SUE them in Civil Court to get my credit fixed.

I really don't think this company really give a damn about us except how much money they can steal from you. I have been trying to get my refund since July 2010 mind you it's only 23 dollars but its the point of being jacked around on every phone call I have made counting 20 + note if I called on their system they would charge me for complaining. I have got every explanation from they sent it out in Oct ( what that's not your address ??), to oh were not sure whats going on, to that check was xld and reissued to guess same address. ( what that's not your address ??). Just another reason not to do auto steal. Do I recommend AT&T services ( what do you think ).