AT&T Corporate Office & Headquarters

This is the worst experience I have ever had with a company. I made some changes to my account in October and have been charged the wrong amount ever month since then. There was a special on internet for 14.95, I have home and another location which they continue to bill me a higher amount every month. They know it is wrong, they bill my son the wrong amount every month also. I have tried calling the corporate office and got the run around also. In my opinion they continue to do it hoping we will just pay it...In my book thats a thief. If there are any other services to my area any time soon I will change and encourage everyone I know to do the same. The BBB is getting a letter from me. I hope you will all do the same.

These morons can't simply disconnect my house phone when I requested! I have paid for service for 2 months without any service, called the Executive Office spoke to Rose said she would immediately send out an expedited message to tech support. THREE weeks later I am still getting a bill WITHOUT any repairs or SERVICE to this day! Transferred back to Executive Office, rude lady answers phone with massive attitude, cuts you off in mid sentence and abruptly transfers call! Now waiting 25 minutes to get house phone disconnected! AT&T Service SUCKS from top to bottom!

AT&T is the WORST company to deal with - I'm not surprised to see all of these complaints. I have been stuck with a nonworking cell phone for six months. I have spoken to numerous customer service reps, all of whom have been very polite. The only problem is they can't do anything to help me. I feel sorry for them having to try and explain why the problem is At&T's fault, yet AT&T is not interested in resolving my issue. I am so sorry I ever switched from Verizon. The minute I am set free from my two-year hostage situation, I will be leaving AT&T.

On the phone with AT&T for over 4 hours about a returned phone that they said was returned water damaged, so they voided the warranty and charged me $397.00. All I got was the run around, warranty sent me to customer service, accounting, back to customer service, got hung up on 4 times. The buck kept getting passed to someone else. In the end, they said, (warranty), that I would not be issued a credit!! The phone was sent from my house in one of their boxes, with no water damage. They stated it arrived with water damage and almost called my a liar, used many other terms. After speaking to 15 people in this period of time, If I do not get a refund, they will lose me as a customer. I really do not think they care. If they did, someone would have the buck stops here on their desk. Really sad, I've been a customer for over 6 years, so they have gotten plenty of money out of me. Greedy-they want more!!!

My daughters I Phone broke. When I purchased it I was told by getting the Apple Plan Coverage it would be covered for anything. After 3 hours on the phone with apple and at&t i was told there was nothing that could be done. I was flat out lied to at the at&t store on S.W.Military Drive in San Antonio, Tx and at&t won't do anything to help with this problem. What kind of company has it employees lie to sell something that they won't even stand behind. To make it worse I was told by Supervisor Janelle Shultz if it was any phone besides the I- Phone then it could be replaced. I have been a cell phone customer for almost 10 years and when something happens noone wants to stand by there customers or products. I was told if I quit the service I would be taken to court. Well didn't AT&T break there verbal contract by not doing what there represenative promised to sell the product. My phone number is (210)924-9464 if anybody cares.

AT&T Corporate Office | Headquarters 208 S. Akard St. Dallas, TX 75202 (210)821-4105 OMG I have been with AT&T for over 13 years. My son gave me a cell phone for a Christmas present last year. It took AT&T 5 months to get the right name on the account. They said it would be taken care of when the phone was purchased for me. Now they lost my last payment which the bank sent out and said was payed. I pay two months in advance. They want me to prove that the money was sent or they'll shut down my account. They told me they are not allowed to give out the home office phone number. I said this is a public traded company that doesn't make any sense. So I went on-line. Good luck to anyone that has problems with AT&T. I'm sending them a bill for the time they took from me at work and to go down to the bank to research the problem. I'm sure the bank will just shake their heads at this one.

Instead of just 5 stars, att should have negative stars as well......YOU SUCK!!! Stole money from us and wont return in it!!! Good thing i'm very close with a high ranking corporate attorney!!!! LOL!!! You should have done the right thing att.....lol

Just awful Service, Never return calls. Never follow-up on work orders. I have never seen such a large organization to be such a large pile of crap. Customer service is the Pitts. No one has a clue about anything and they all tell you the same bull. It's be fixed by 8 p.m. Oh that was 3 weeks ago and I'm still waiting.

I have been with At&T for 10 years and I'm appaulled at the treatmeant I get. I went to the local store to make a cash payment. The store said they could not take the payment because their system was down and to come back at another day. I called AT & T to get an extention for a day or two on my payment. The person that took the call transfered me 3 times. I finally got someone i could talk to and they told me they would have to call the store and verify and then they would call me back. i waited for an hour and 1/2 and finally called them back. The notes said the technician called the store and they can take cash payments and that they had called me back and no answer. the store at the time i went in could not take cash payments and i sat with my phone and no calls came in or did i have a missed call. Im 55 years old and very sick right now. I did not lie and do not lie. And for them to say they tried calling me and no answer was an outright lie. This is not the first time with these technicians. They are not on the same page. Everyone of them treats you differently, one being very nice and another abusive. Im sick of it. Im going to look and research other companys as i've had my fill of At & T Techs.

Spend hours on the phone with Customer Service every month to try to understand things and now it's time to write Corporate Office but try and find a name and proper address, hours there too. Trying to decide if it's time to switch. LG

I have repeatedly had problems with AT&T ‘s automated system in trying to pay my bill. I have even tried www.att.com/payatt Not at all user friendly and I haven’t been able to get it to work. On the phone I get staff that don’t know where they are! They tell me if the assist they must charge a fee! I finally got a supervisor Boris who claimed to be in Georgia yet the lady he was supervising Angel claimed to be in California!!?? If they don’t know where they are how can they handle any money? Boris said he could take my payment without charging a fee but when I wanted to pay more to keep my account paid ahead He told me he wasn’t able to do that! Earlier I had spoken with Kathleen who told me to enter the 7 digit code after my phone number on the upper right had corner of the bill page 1 (there is nowhere in the computer system to put that in). If you don’t have your current bill, the computer system won’t let you go any further.(Call back when you have your bill). The hateful computer is able to know what the bill is and is able to screen the calls by name, phone number and address, why can’t it let me pay my bill if I don’t have the current bill in front of me?? And why do the staff members have to lie?

called several times because of my mirocell not working aparenly don't have anyone smart enought to fix it tell me why is that

This company service is very HORRIBLE & DISATOROUS .Twice they ACCESS MY bank account AND WITHDRWAN MONET THAT three my bills .I will never use their service again . I did nt sign up for auto paid . SERVICE IS VERY HORRIBLE ...................

The servic provided by the so manager Angela harper account receivable departmemt medcore she was inpolite & abrupt what type of leadership is that . She was not helpful i trying to resolve the issue @ hand .............. . Customers paid bills , allow kids to go to school .

DEAREST Idiots and morons. SEND MY BILL. I NO LONGER HAVE AT&T, WILL NEVER HAVE YOUR LYING ASSES AGAIN. YOU HAVE LOST TWO BUSINESS PHONE ACCOUNTS, ONE PERSONAL PHONE ACCOUNT, ONE PERSONAL DSL ACCOUNT, AND ONE BUSINESS DSL ACCOUNT. YOU HAVE ALSO LOST WHAT WAS A LOYAL CUSTOMER, I HAVE MOVED ON TO THE SCREW AT&T GROUP. I WILL BE FILING SUIT THIS MONTH. YOUR ACTIONS TOWARDS ME CAN BE NOTHING BUT INTENTIONAL, IT IS SIMPLY NOT POSSIBLE FOR THIS TO BE ACCIDENTAL, THERE IS FAR TOO MANY ISSUES. HERE ARE SOME OF THE HIGHLIGHTS THAT WILL BE MENTIONED IN COURT. -- I WAS PLEASANT WHEN YOU LIED TO ME IN JULY ABOUT NOT BEING ABLE TO INSTALL DSL AT MY ADDRESS, I HAVE SINCE FOUND OUT THAT IS NOT TRUE. I NOW HAVE ANOTHER PROVIDER. -- I WAS PLEASANT IN AUGUST WHEN YOU SAID I COULD NOT MOVE MY EXISTING PHONE NUMBER TO MY NEW LOCATION, SAME TOWN, SAME AREA CODE, FOUR MILES. I HAVE ANOTHER PROVIDER WITH MY OLD NUMBER. -- I WAS PLEASANT IN OCTOBER WHEN MY BUSINESS LINE STOPPED RINGING, DID NOT RING FOR FOUR WEEKS. WHEN WE CALLED BACK TO FIND OUT WHY IT WASN'T WORKING WE WERE TOLD THE SERVICE REQUEST HAD BEEN CANCELED BECAUSE WE DID NOT ANSWER THE PHONE WHEN THEY CALLED TO CONFIRM, DUH -- OUR REQUEST WAS BECAUSE THE PHONE DID NOT RING. WE FINALLY GOT SOMEONE ELSE TO GIVE US THEIR OPIONION OF THE PROBLEM, CALLED YOUR DISSERVICE DEPARTMENT WITH OUR GUESS AND wow! FOUR WEEKS OF RUN AROUND RESOLVED IN JUST A FEW HOURS. CUSTOMER DISSERVICE NEVER EVEN CREDITED OUR ACCOUNTS, OR SAID SORRY. -- I WAS PLEASANT IN NOVEMBER WHEN OUR INTERNET WENT DOWN FOR TWO WEEKS. WE WERE TOLD THAT THERE WASN'T A PROBLEM, THE FACT THAT THERE WASN'T ANY DSL AT THE CUSTOMER INTERFACE BOX DID NOT SEEM TO MATTER TO YOUR CUSTOMER DISSERVICE DEPARTMENT. WE AGAIN PROVIDED YOUR DISSERVICE PEOPLE WITH OUR GUESS AND wow (AGAIN), THE ISSUE WAS RESOLVED IN JUST A FEW HOURS. CUSTOMER DISSERVICE NEVER CREDITED OUR ACCOUNTS, OR SAID THEY WERE SORRY. -- ANOTHER STRING OF INTERNET FAILURES AND LACK OF RESPONSE FROM YOUR DISSERVICE DEPARTMENT HELP US TO FIND ANOTHER SOLUTION (FYI: There has not been a single issue with internet or phones since dumping you!) NO ON TO THE CURRENT ISSUE: DESPITE HAVING MADE DOZENS (yep that is plural) OF CALLS, DOZENS (yep, that's plural too) OF EMAILS, AND MORE THAN ONE COMPLAINT TO THE CPUC I STILL HAVE BEEN UNSUCCESSFUL AT GETTING MY BILL. 1 -- I HAVE BEEN HARASSED BY A BILL COLLECTOR, CALLING ME MULTIPLE TIMES DAILY BECAUSE I DID NOT PAY A BILL YOU DID NOT GIVE ME. 2 -- YOU HAVE STATED MULTIPLE TIMES THAT YOU SENT THE BILL, THIS LEADS ME TO BELIEVE THAT ONE OF THE FOLLOWING CONDITIONS IS TRUE. a -- YOU DID NOT MAIL IT. (I TEND TO BELIEVE THIS ONE) b -- THE POSTAL SERVICE ONLY HAS ISSUES DELIVERING MAIL THAT COMES FROM YOU (since I get all of my other mail) THEREFORE THERE IS SOMETHING WRONG WITH THE U.S. POSTAL SERVICE (not likely) c -- YOU ARE GROSSLY INCOMPETENT, SINCE IT HAS BEEN MONTHS (since November) AND YOU STILL HAVE NOT BOTHERED TO LOOK INTO THE PROBLEM (I pushed the button so it must be O.K.). ANY NEURONS TELLING YOU SOMETHING IS WRONG WITH YOUR ADDRESS? (forwarding perhaps to another address; anyone check this? [ANOTHER OF THOSE 'We'll figure it out for you' things.]) YOUR SOLUTION? PRINT THE BILL, PUT THE BILL INTO AN ENVELOPE, PUT A STAMP ON THE ENVELOPE, AND MAIL IT TO ME AT: PO BOX 661 KELSEYVILLE, CA 95451 HOW HARD CAN THIS BE? I WILL FILE THE COURT CASE SOON, YOUR TIME IS UP. YOURS IN UTTER DISGUST, (707) 279-6000

I have had dropped calls for MONTHS! This morning alone on one call it got dropped FOUR TIMES! I have called repeatedly to have them cut me loose to a company i can work with. My company has mentioned my dropped calls, my clients, friends...it is embarassing and unprofessional to have to contact people over and over. They are not willing with their terrible service to let me go. If anyone is interested and wants to join me..i am contacting Channel 5 in Seattle to have Get Jesse help me break loose from lousy service. I am now documenting every number and call dropped. JOIN ME PLEASE! I want a story done on What do you do when you pay for service and don't get it with your cell company? How can you cancel and move on when the service is sooooooo poor you are losing clients and frustrating everyone redialing them? I will be posting this request on my Face Book and perhaps in a blog. I need help to end this frustration!!!!!!!! LMcqueen

I am a senior age 73, have gotton poor service for one month my home number has had a hum for one month i called tel repair it clears up for one day then hum returns i call again still no action taken on the part of att i call cust svc after receiving a bill which included a $85 to check the hum.....what is going on ? part of the problem may be the corp ofc's are in Dallas....Tex 'ass' as we call it goodbye att thanx for wasting my time ....I know now why you do not list your corp address on the phone bill nor in the phone book even Bell South did that again...good bye..I calling Verizon and ordering a cell phone and good luck in collecting the bill you sent me......dtaylor hobe sound, fl 33455

I RECEIVED SERVICE FROM YOUR COMPANY ON 05/24/2011, FOR CABLE AND INTERNET. FROM DAY ONE THE SERVICE HAS BEEN DISAPPOINTING. A TECH DISCONNECTED MY PHONE BILL, I WAS WITHOUT MY PHONE FOR A 2 DAYS. FOR A WEEK THE CABLE WASN'T WORKING. NOW, I JUST REVIEWED MY BILL, IT'S FOR $404.00. MY BILL IS SUPPOSE TO BE AROUND $137.00. WHAT'S WRONG WITH YOUR COMPANY, THIS IS THE WORST SERVICE, I HAVE EVER HAD TO DEAL WTIH. THIS IS THE BIGGEST MISTAKE, I HAVE EVER MADE. I SHOULD OF STAYED WITH DIRECTV. THAT COMPANY HAD GREAT CUSTOMER SERVICE AND MY BILL WAS ALWAYS CORRECTED. I NEED SOMEONE IN UPPER MANAGEMENT TO PLEASE CORRECT MY BILL ASAP! I TIRED OF DEALING WITH STUPID PEOPLE. AND YES, I WILL BE CANCELING MY SERVICE AND I WILL TELL EVERY PERSON THAT I KNOW AND MEET TO NEVER GET FROM SERVICE. IT'S TERRIBLE! MY ACCOUNT#110686591

AT&T why do you take advantag of OLD PEOPLE. My 87 year old mother had "unlimited" long distance calling with you, but now since one of your "telemarketers" called her she is being charged for "LONG DISTANCE" calls!! Unlimited long distance means "NO CHARGE FOR LONG DISTANCE CALLS"!! You will fix this soon, and refund her money,....WHY?....because you have no idea what I can do when I get on a computer!!

Very rude employees working in coustomer service department specially managers. They did not know where is Att cooperate office. Last 5 days I have no service no body care manager response was one tower was not working in your area. I ask manager can I have your cooperate office telelphone number she refuse to give me a number. I would like to talk to some body in cooperate office. Business 480-998-0191 Cell 623 694-1042