AT&T Corporate Office & Headquarters

We have been cheated and lied to and everything else by at&t. no one knows anything in that business and no will do anything to make it right for you. We had service for 2 yrs and nothing but nightmares. we finally got comcast and even had truble with them from day one and even on the phone before we got service. Well, we talked to a manager who could help us and gave us free service for 6 months and then $54.00 a month bill for everything instead of their $125.00. We got internet, TV, all channels except premium but still got that for free for 8 months. HBO and all HBO. The service has been great. I would recommend everyone to switch. NO ONE AT AT&T WILL DO ANYTHING TO HELP YOU OUT FOR ALL THE TROUBLE THEY COST YOU. I even told them on a wed. to disconnect us on sun. cause we were getting comcast on sat.10 min. after i got off the phone with them, our service was turned off. Then they said the had to create a new account and set up a date to come back out. we didnt get comcast on sat and had to wait till tues. to get reconnected then started getting 2 bills. No one not supervisors or anyone would do anything to ajust the bill for their mistakes. I got ahold of a manager who cleared one account finally, but the other one they sent to collections. If you go to yahoo and put in the tool bar, AT&T headquartes and go to the site. look for the one that says, AT&T headquarters/ Dallas Tx. Click on that and it will bring up a site you can choose a couple of options. Click on the one that says problems with your bills, wrongly charged or something like that. then, it will take you to a site you can fill out the info and get a free attorney opinion that will let you know if you have enough to file a class action suite against them. I encourage everyone to do this who has been taken for by AT&T.

I was forced to go to AT&T Wireless since they took over the Verizon Wireless territory in my area. Since going with AT&T, we have had nothing but grief. We couldn't get the first phones we had to even work, and finally after 3 week into AT&T, they gave us different phones. We only had 30 days to keep them without penalty when leaving. It took way beyond 30 days just to get anything to work, and it still doesn't work. Now they want to penalize us $150.00 per phone to leave them. They just can't seem to survive without out our $300.00 evidently. In desperation, I am going to pay the $300.00 just to be rid of them. I agree, with all of the 40 milliion different places you have to call to get something done, I am completely exhausted just dealing with them. I would not recommend anyone get their wireless service. AT&T is like sticky old chewing gum; once you have them stuck to you, it is very hard to get unstuck from them!

In March I tried to sign up online for AT&T service as a new customer and got a confirmation number. I phoned them a week later and they told me there we no record of my having signed up and the confirmation number was not on record and that I should go through the signup on the phone with them. I did this and got a date for service start. The day before they were to start service a truck pulls up with a phone with a number I had not been given and with no record of my order for internet. He said I should call and make a new order for internet. I did. The next morning another truck pulled up with an order for the phone and internet with the number I had been given originally. He said I had to phone and cancel this. I phoned and was told I ordered two lines! No, I did not. So they cancelled that. In April I received an email telling me to set up my online payment--but I had requested paper billing. So I phoned again. I was told that I would receive a bill in the mail. In the beginning of May, I phoned and asked where my bill was and they said I had requested online billing! That was cancelled they said. On May 24th I received an email alert that my bill was due. I phoned again and this time asked to speak to a supervisor. On May 25th Sarah from headquarters phoned and I explained the whole thing to her and she assured me I would receive my bill in time to pay it before the June 10th deadline. Also on May 25th I received a phone message that said my bill was due "on November 11th"!!!!!!!!!!!!! On June 3 I phoned Sarah the Supervisor and got no answers but was told that if I did not pay it now with a credit card I would be libel for a late fee! So I paid because I have never paid late in my life. Sarah assured me that she would phone me back by June 10th after she got in touch with a supervisor in accts payable. As of today june 21 no one has phoned me and I have still not received a paper bill! I phoned this morning and left Sarah a message. I just checked my email and found a bill alert for online payment please from AT&T. Sarah seemed to think that I was unreasonable to want to receive a bill before I paid it! Apparently they have the right to be paid but I do not have the right to be billed before I pay. They have the "right" to receive timely payments. I have no rights but to cough up the cash. I have no rights here. I am fed up and have spent hours phoning them up and money on long distance calls extra because I can only afford local service! What kind of corporate culture is this?

AT & T has the worst customer service ever!!!! I ordered the DSL for my home for 24.99, I was told that was the lowest price, which is a lie. They have service for 14.99, when I got the bill it was 38.00. The PROBLEM is I NEVER go to go ONLINE, AT ALL!!! I got some equipment delivered on June 15 and it said it would be working on June 17, but then someone called me and while I was driving gave me my account # which is not listed on the packaging and told me it would be up and running after I connected it on June 15, Nothing worked, just a bunch of red and green blinking lights. I called the store in Davie numerous times, only to find that the person(s) who helped me didn't work on Thursdays or Fridays. I explained to someone else the situation. Then I come home to find another package from AT & T this time with a much larger router/modem this doesn't work either. I am so done with AT & T. Now I have to spend hours on the phone trying to cancel my account and am not sure now if I have two open accounts out there. I hope they don't destroy T-Mobile's reputation for quality of service and efficiency.

I, too, have had much difficulty with AT & T service for past 5 years. Up until that time it was handled in America by Americans (for the most part anyway). I tried AT&T internet for years and it just would not give adequate service; we had to install our own phone lines because of location--at great expense several years back; finally just cancelled this service; went to cells and now cannot afford to pay the extremely high bills for Unknown??? charges for cell bill. Since most people cannot find a way to contact your company -- even through the government and libraries and get answers, what is the way to improve customer relationships? If AT&T doesn't make some changes to simplify and give some answers, other companies may find a way to do this -- then what?

I'm tired of getting offers in the mail for uverse and it's not even available in my area! I have lived in 4 different states on the east coast and it hasn't been available in any of the locations I lived in. I am now in northwest Florida between panama city and Pensacola. How is it that uverse has been out for several years now and you still don't have it anywhere? Somehow you guys managed to get 4g cell networks out here but I still can't get my cable and Internet. If you have enough money to buy out tmobile for 40 billion or however much it is, I suggest you put some of that money to use and get us uverse!

They were a great company until I called one day about my bill. It was not the correct amount. So I called and no one seemed to be able to help me, they would always transfer me and sometimes I would get disconnected. I would finally find someome to help and it seemed like everything was great. They would tell me that I would be paying so much a month, but when I got my bill it was not that same amount it was HIGHER. So I would call and no one seemed to be able to help. The thing about ATT is that you can't understand most of the people, they don't seem to know what they are doing so they can't help, and they scam you for money. I am not a happy costumer and I plan on disconecting when my plan is up.

they suck, don't use them. i tried obtaining service today and all that happened was me running away. Listen to your customers and have direct lines so you can set up service, don't make it hard.

I am still on hold and have been on a service call with 2 Tier I reps and A Tier II rep. I have had three service calls schedule. The first two no one came. The first on a field manager canceled the order (no call), The second one scheduled 06/15/11 never showed, per Tier II CSR the tech was not available. Another one was set for 06/16/11. I really do not have any confidence it will show. I talked to Supervisor Luke Ball who state they could not give out corporate numbers (surprise) do no want corporate to know the bad service that is going out. I am leaving this site and going to Comcast to place an order with their new Xfinity.

I am so disappointed with AT&T I was paying for a phone line that I had placed in my home that I bought in Aug.2010 I had a line put in just so I can have a alarm placed on the home until I was going to move in. However in March of 2011 I moved in my new home to find out I have been paying my bills and the phone line did not work. So I called AT&T with my concerns and I spoke with a manger who was very sorry and refunded me $364.45 dollars to me she said that it will take 4 to6 weeks before I receive my refund. While here is were I have the problem with the company I have been waiting since April 2011 and now it is June 2011 and I still have not received my refund. I have two disable girls in my home and I could use my refund. Yet I keep calling and know one can tell me why I have not received my money, so I have lost all trust in AT&T and don't think I will be using them again. I will let my friends and family also know how they have lead me on. All I want is my REFUND OF $364.45 I am a single mother laid off and can use my refund money!!! Wow I didn't realizes I would have to go threw all of this.

You are just like any other company in big corporate world. Randall Stephenson!!!! You need to pick up your freeeking at & t phone & call any one of your thousand customer service numbers & try to get some help. I have had it with at & t. I am also going to find 20 - 30 other people & recommend they stop using at & t for everything. Since you can not even get hold of someone to take care of a simple billing issue? Randall? You need to spend some of your valuable time on the phone trying to get an answer? I have a feeling that there is a company out there that will start up with people that answer the phones & that can actually get them taken care of without 20,000 buttons to push before they get to a live person. Bye Bye At & t hope your out of business before the next year.

The phone for this supposed corporate office phone number is probably a payphone outside the mens room as they can give two squirts of piss about their customers. This company is composed of nothing more than liars, thieves and tech support representatives who will tell you ANYTHING to simply get you off the phone. They quote you one price and charge you something 10x more outrageous at the end of the month all while locking you in with a contract. During my 5 year stint with this lowlife organization they managed to allow my identity to be stolen within their company, over-charge me for services I never wanted, needed OR ordered and had their collections agency harass me for almost a year for charges that did not belong to me. Do NOT think for one second that filing a report with the BBB will help because they along with ATT are bed partners. It took me a few weeks to finally get a response but than one day the phone rang. Some woman claiming to be from the corporate office informed me that she had received my BBB complaint. From there she simply read off the same script that she had most likely read a million times already that same day which when roughly translated means "We don't care". In conclusion, ATT is absolute garbage as are the representatives that work for them. My service was absolute shit and I would have had better reception and less dropped calls using two cans and a string.

I am tired of your people putting me and my wife on held. If you want tyo keep on giving me proplem i am going to file a fedeeral lawsuit agance you and your office with a federal injunction this will close you downw until I dedside to let you come back to work. because you havevolated the A.D.A. 12181 subpargraft B and volated mine and my wifes under the 8th amendment of the U.S. Constitution and these are federal question and a federal judge have to answer them. you have also indenger the health and savity of a at rick adult thair are a lot of state that have this law and if you keep it up a federal marshell will give you this document and you can not stop this matter. the obamanation can not bail you out this time !!!! Russell Haas 517-316-7079

ATT is not in tune with modern needs. You are quick to try to sell me more stuff, but when I say $30/mo is too much for a land line that is not used, you just try to sell me more stuff. Get an "emergency only" access or a very, very basic access. I am within a month or two of just ditching my land line and porting my number to track phone. yes, yes, I know land lines are safe, 911 access etc. however, totally not work $30 month & no calls on it.

Seriously, you all don't deserve one star! At my old house we subscribed to DSL service only. When we bought our new house last July, I called AT&T to transfer service to the new home and add a home phone line. BIG MISTAKE. The idiot I spoke to didn't cancel the service at the old address so I began receiving TWO bills every month. Upon receipt, I'd call AT&T and each time I was told that the service had been cancelled and a credit would be issued. Finally in November we received the credit and refund for overpayment. In January we received a collection notice for the account. I sent West Asset Management copies of all my documentation. Today, I received a notice from a new collection company for the account. Seems like AT&T is in the business of screwing up and screwing over their customers only. NO ONE at AT&T will take responsibility and sort this mess out. Change of plans today, I'm finding another provider for DSL & home phone in my area. AT&T Sucks and doesn't deserve my business!

ON Tuesday 07JUN2011, I called the automated system to pay my bill. I gave my credit card and it advised me it did not go thru. In months prior I had received the same response and was billed twice....so I hit 0 to talk to an agent. They immediately told me it was a $5.00 SC for them to handle it. I asked Ignacio (who said he was in Arizona to waive it as to the problems that I had encounted. He said no....--I asked for a supervisor and he gave me Carol-xplain the situation to her and she said no she could not waive it....But she could take my credit card and put it thru for me on the automated system. Ignacio came back to give me my confimation no and I asked where was Carol(the suppose to be supervisor), he said she was on another call. I asked him to hold on while I looked at my account on line. AT&T is slow coming up. I asked him for the customer service address and he gave me an address in Carol Spring 60197---I advised him I would write a letter to my dissatifaction with the service I received. They double-billed me again. He hung up on me. I am writing the Corporate office-- ATT CORPORATE OFFICE HEADQUARTERS 208 S. AKARD ST DALLAS, TEXAS 75202 RANDALL L STEVENSON-PRES AND CEO WILLIAM A BLASE JR-SR EXEC VP HUMAN RESOURCES (HE WAS STARTED OUT AS A CUST SVC REP) RONALD E SPEARS-SR EX VP EX OPERATION (HE WAS OVER CUST SVC) I will send letters to each one of these persons but I betcha I won't get any reponse. They train their personnel to say "Thank you for choosing AT&T), but they never advise them that they never say Thank you. They just keep on pulling in those big checks.......

The issue I bring to you is more a concern For you and your sales in the illinois area. I'm sure you are up to speed with the news about Mob attacks of iPhone users. From all the talk on Facebook and friends it Sounds like that is being a deterrent for people To go with the iPhone and atnt as well as stay With atnt. This is not only a problem for the city bit for your Business. I fully believe there is more you can do to help Or even deal with this situation and fully advertise That you are helping to protect the costumers of atnt. A slogan like " we got your back" A company that protects like in this situation is A company that most phone users will turn to. Just a thought

I bet if you called them dirty little _ __ _ _ _ _ ..You then would get their attention and phone calls back. I like to tell any of these "NCNB" business's out there hidden behind faceless numbers, GO TO H_ _ _. Your time is coming and paybacks are also Hell to deal with. They use us paying customers and they USE YOU to help steal from us. Facebook AT&T, TWITTER THEM TO DEATH IN THE SOCIAL MEDIA>

AT&T Management Support, I am writing to make you aware of an ongoing issue that has not been resolved as of today. Our DSL internet speed began slowing down back in the fall of 2010. I have made numerous phone calls (at least 10 calls in the last couple of month, if not more) to AT&T. While your employees have been kind and courteous they have not been able to find a permanent solution to our problem. We have had several technicians come out to the house and check everything indoors and outdoors. They changed the modem, switched some connections, rebooted the modem, etc., but this has proved only to be a temporary fix. The last guy that came to the house even installed the connections for us to get DSL Uverse, but we just found out recently that it was denied because we are too far from the main box. The technician seemed very knowledgeable in what he did, but it was rejected by someone in another state that has no idea where the box is located. This is a huge problem for me, since I work from home 100% of the time. It is really affecting my work and I have to drive to the nearest office, which is approximately 20 miles away. We have been an AT&T customer for many years and would like to receive the service we are entitled to. I would appreciate your prompt response in this matter. Thank you, Alex De La Garza

I am on hold at the moment but going to hand up waiting to talk to a customer service rep for AT@T - I have been on hold for 61 minutes and not a person has come on - just music/. Why don't you take sme of those corporate profits and pay extra customer service people - disgusting - I am looking for a replacement phone company Josoephine Costen (817)236-7898