AT&T Corporate Office & Headquarters

On August 3,2010 sign up for the internet promational plan for 14.95 per month. Each month I am charged 52.29 or 104.52 each month I spend over an hour with customer NO Service trying to correct the billing issue. When will it end. this is sad and UNLAWFUL on the streets this would be consider STRONG ARM ROBBERY in the Corp setting its legal to committe this type of CRIME.

These people at bellsouth/ATT are awful at customer service. The only way to get anything done is to call HQ yourself. You have to go over the heads of the so-called supervisor's of customer disservice and speak to someone who will listen to your problems and try to correct them. The overall experience with this company is bad. If I could take my business elsewhere I would.

I have AT&T wireless (2 phones), uVerse television, uVerse internet. I would admit the internet works alright. I have spoken to uVerse customer service and wireless customer service. There is no ownership by customer service representatives in the Oklahoma City area. My television has improved 100% - it went from1 HD channel to 2 HD channels; where are my four HD channels? Two years ago it would get better. Then it would gett better after road construction. Then it may get better after digging in my back yard. NADA! I have spoken to wireless representatives so many times I am tired of talking. I not use "Mark the Spot" every time I lose service, can not connect, drop a call, etc. Not sure it helps because no one cares that service in my home and my front yard is terrible. I live inside the city limits of Oklahoma City. I am told I can spend $400.00+ for the new 4G phone and it may help. Note that it may help; no one knows and no one knows who I can talk to. The 4G network is not working yet so I should spend for a phone that will operate as a 3G system. I have been refused a chance to chat with supervisors,disconected, and told to use my work phone to call back. Disconnected even while talking to customer service and then spend 20 minutes trying to et back with a person. I did not have room to really identify all the challenges with AT&T. Cudos to the sales office on Hefner in Oklahoma City. They care but just can't help. I would love to hear from the corporate office. I can be reached at 405-627-4540. I just hope we do not get disconnected. I will even drive to Dallas if it will help. Right now, I would not recommend AT&T to anyone for anything. Mr. Stephenson, you come from Oklahoma City; will you please help? Thank you, Gary

You have the worst customer service I have ever experienced. I have been on hold to cancel my service thus far for 50 minutes. During that time I have written a letter to your local office, requesting my telephone and internet services be terminated. You do not allow customers to cancel their service by using your website; we are doomed to wait on hold for a customer service rep for what appears to be eternity.

att has the worst customeruo service of any company out there. i thinking that the exec's at att do not read these posts or something would be done. CEO should try to call with a problem and see for themselves.

Why did AT&T just make a large donation to Michelle Bachmann? What a waste of money. How about STOPPING the continuous service increases both on my land line and DSL?

Since june 6th 2011 my At&t dsl internet service has been out 9 times. I had (3) or (4) trouble tickets. The same tech came out (6) times. the second tech came out (2). I was told by the tech that none of the equipment in Sterling heights mi is upgraded. And until everyones service (or lack of service) is out the equipment won't be up graded. I say thanks at&t for caring about providing quality service (not.) My dsl was down thursday nite, came back up friday morning. Down friday nite and up long enough this morning for me to jot you this note 7-2-11. Your dsl service sucks. The worst advertisment is a disatisfied customer. I must have waited 32 hrs of my valuable time for my dsl service to be restored. What ever the issue is with my service no one can fix it. Put that in your dsl ad. Im posting this on facebook...

I just spoke with "Bethney" at AT&T 877-737-2478 home phone service at 5:32CST. OMG this has to be the rudest woman in customer service. She kept talking over me and telling me I didn't have residential service but rather UVerse. I tried to use language a 5 year old would understand, but Bethney didn't listen. They give classes on how to listen I'm sure, but she didn't want to be at work today and made it clear in her irritated voice. After she "told" me what service I had, she transferred me to UVerse and surprise-I don't freaking have UVerse. This rude, stupid, lady should never work in customer service, or either don't work the holiday weekend and take it out on your customers.

On June 9th a voicemail was left on my phone saying AT&T was upgrading the service and it would be down for a short time. They failed to mention when, how long or anything else. We have now been with out internet for nearly 3 weeks. After many fruitless calls to AT&T - fruitless in that nobody at AT&T can identify why or who disconnecte our internet. Their solution has been reissuing multiple new account numbers. In the past 2.5 weeks we have spent collectively (my husband and I)10 hours on the phone (most of which has been thru the endless computer prompts) with AT&T. I don't know about anyone else, but I don't have that kind of disposable time to use trying to figure out a screwed up companies policies. Did I mention I was prepaid a month in advance when they started this adventure? over 15 years ago I dealt with AT&T for a cell phone after finally being totally frustrated with their lack of customer attention and screwed up billing I left that company -vowing to never return and give them another dime of my hard earned money. It was only because my husband wanted to give them a try that i reluctantly signed up for their internet plan. AT&T is not doubtedly one of the most customer unfriendly companies in existance. If there were negative stars available to rate this company they would receive 10 NEGATIVE!! Sign me disgusted in Indiana

My family and I are living in San Antonio in a corporate apartment until our home is built. Once a month without failure, the internet and cable stops working. Upset over this terrible service, I went to the AT&T building in downtown San Antonio to speak with someone from AT&T to voice me being an unsatisfied customer. I was assure by the Regional Manager and one of the Techs that someone would be out to my apartment to fix my service today; no one showed up. Now, all I get is the Regional Manager's and Tech's answering machine. So now, my family has to go through the 4th of July weekend without any cable or internet service. I know what it is to serve, having serve this country for 24 years. AT&T has no clue. Terreble service. They have lost my business to Time Warner.

I am a new Uverse customer and I have had a horrible experience with the outside sales tech support but no one seems to be able to resolve my issues. I have been provided Exec office mailing address but nothing else. I am business person that has missed deadlines due to neglect and utter lack of assistance from local technicians. I may have to file a suit to get monies back that I have lost. Is this normal for UVERSE customers?

Sorry I didn't change the rating in the last note. However, maybe we all should file a class action suit against AT &T and UVERSE. Are there any firms willing to take the case. Maybe it would be easier if we filed claims with the federal government. Any takers out there?

I have held for over 4 hours for the fraud dept who NEVER picks up. Apparently AT&T finds it "ok" for someone to open an account in my 14 year old daughters name and run up charges to $400 on collect calls from a prison and then send her to collections! We can't get anyone to help so maybe our attorney can get your attention!

I have been a loyal customer for 25+ years and now find myself deciding to go to a different company. We live in a community where the towers are too far away but a transponder was installed but goes out frequently. When you call to get service, they make you go through a phone process including removing your SIM-well duh you can't with the iPhones! They will not go outside the box to try and fix a problem. I spoke with a supervisor GUSTAVO who said it would take more than my call to fix a problem.........so I am putting out to all of my community to call in and complain. ATT has really lost customer service quality and now it looks like equipment concerns. How sad.

Good Afternoon, Actually no its not.....I went to my local store today to pay my bill and have the suspension on the account removed....this turned in to almost 3 hours.... ITS NOTHING ANYONE IN THE STORE DID acct #155010362043 Because of an issue I had to contact CUSTOMER SERVICE which the store manager allowed me to do..... After speaking with SEVERAL people, I finally reached one that was willing to resolve the problem. OR SO I THOUGHT...BOY WAS I WRONG.... The issue was that the account had been suspended.....we received a bill about 7 days ago in the amount of $96.89, which I came to the store to pay. When the saleperson opened the account it stated it was CANCELLED and my balance was now over $800. Thed manager called customer service, could not get any answers so asked me to speak with them. 2hr and 15mins on the phone and got no where..Even talking to a so called supervisor who oretty much at the end of the call told me to F********** off and HUNG UP ON ME. until that point I had kept my cool. The store manager called his district manager immediately.UNFORTUNATELY there is nothing either one of them can do. THE ISSUE IS I CAME TO MAKE THE PAYMENT WEITH THE ONLY bill we have received. After going through a whole bunch of CRAP the customer service rep told me she would take off the cancelation, reinstate the account,and turn the phone back on. I made a payment of $110. 00 and had a remaining balance of $109.87 which the rep stated she would make a payment arrangement for, as I didnt have it then and there, service would be restored and sll would be good....After being on HOLD for 25min she came back and said...SORRY I CANT REINSDTATE YOUR ACCOUNT YOU HAVE TO PAY IT NOW. I asked for a supervisor and after pleading with her was supposedly sent to one. HIS NAME NATHAN STRINGHAM. THis man shouldnot be dealing with anyone, and should be REMOVED/FIRED from his job after the way I was treated. I was on the phone with him, he was not willing to help, I asked for the department handling the bill and he REFUSED to transfer me to them, I asked REPEATEDLY...HE REFUSED, HE then told me MAM IM HASNGING UP IM ALL DONE LISTENING TO YOU, i pleased to b e connected over and over and over again, after about 20 minutes of pleading the SO CALLED SUPERVISOR said MAMM F******** OFF and hung up.... I AM A CUSTOMER AND DEMAND RESPECT. THE STORE MANAGER DID EVERYTHING HE COULD AND KNOWS HOW UPSET I AM.....THIS TREATMENT IS TOTALLY SICKENING AND UNCALLED FOR.... WHAT ARE YOU GOING TO DO ABOUT IT A VERY DISATISFIED CUSTOMER

I already hate AT&T because of it's poor service mainly, excessive charges secondarily, but I have two phone numbers and DSL with you because I shudder to think of the trouble I'll go through to change anything. I received a bill in email from you saying my home phone was going to be shut off because of an overdue bill. I knew it wasn't. So I called the number on the email which, I believe is your correct number, however, when the representative, after a half an hour wait on the telephone tree (disgusting) verified that I don't owe anything on my bill, told me that there is a fraud email going around and that, if I'd clicked on the payment link it would have taken me to a fraudulent site to collect my money. I asked him if there was somewhere that I could report this to AT&T. He told me to go to www.attfraud.com. Which I did. It is a site that totally puts AT&T down, very offically of course. So, I tried to find out myself where I could forward the fraudelent email. After wasting another fifteen minutes of my time I finally got that all I can do to help you folks out is to call a number and, I suppose, spend another fifteen minutes to half an hour on another telephone tree just to help you? Not. You are the stupidest company ever and I can't wait until you have some decent landline and DSL competition. I've already changed my mobile to Verizon who has GREAT customer serice. Mary Julia Klimenko mjklimenko1@sbcglobal.net

We have been with AT&T land lines for most of my adult life (age 70), cell phone for over 10 years plus DSL for god knows how long. I have a defective phone, went in last week to try to purchase one. They told me the price without signing up for another two years and the price if we would. I told them I am a loyal customer and simply wanted to replace my defective phone. They will not budge on the lower price without a new contract. I simply don't understand this mindset. I kept repeating we are loyal customers and when I need your assistance, you don't treat me like a customer. I finally got them to check our account. Still wouldn't budge. If corporate trains people this way, this is very poor customer service. They are too big and have lost their passion for keeping customers happy. UVERSE is now available to us but it will be a cold day in hell before I give them anymore business. Local people are like robots.

Have been trying for 2 years to get off of the mailing list for crap ATT service and products. 15 associates that I have called have promised to get me off the list and still get crap in the mail. I was screwed by ATT when they closed offices, do you really think I want ATT services or products. Can't anyone at ATT get off their dead asses and do their jobs. Corporate people are the worst. They get their pay check and say screw the customer. Well ATT I hope you survive another 2 or 3 years at this rate and they maybe once your shut down I won't get this crap.

I called AT&T on April 19, 2011 to drop long distance service, add high speed (DSL) internet service and cell phone service. The agent qouted me a rate of $23/month for home phone, $14.95/month for internet service, and $24.99/month for cell service, and said I would get 2 'rewards' consisting of prepaid Visa cards in the amount of $75 and $50 and I could draw the cash off them at an ATM, and all my services would be on 1 bill. I was also advised I would be charged $75 for a modem and I was alright with that since I was to get a $75 Visa that I could draw the cash off, put in my bank, and pay the bill. As it turns out, AT&T is charging me $28/month for my home phone, $35.00/month for the internet, and $29.99/month for the cell phone and also hit me up for a $36 activation fee and a 2 year contract with a $200 early cancellation fee, none of which was disclosed to me, and the internet service is on a separate bill. I have spent hours on the phone with AT&T, 2 calls lasted 1&1/2 hours and on one I was transferred 5 times and spoke with 6 agents. AT&T still has not honored the rates and terms I was quoted although I have been given some 'credits' on my bill, but they are still raping and robbing me. I feel I have been a victim of 'bait and switch' and since I am a Senior Citizen, I feel I have been taken advantage of. My next step to rectify this situation is to file charges through the Ohio State Attorney General, the FCC, and the FTC. I am not one to 'roll over and play dead', I will get this problem rectified. When I lived in Pittsburgh, I had a dispute over $2.75 with the Borough of Crafton. It took almost a year, more money than the $2.75, a lot of taxpayer dollars, but I won that dispute when I called in the State Auditor. It wasn't the money but the principle in that case. My case with AT&T is both money and principle, and Yes, I Will Win!!!

After the problems I am still enduring with AT&T and reading the comments on this page, I propose that we should have the letters AT&T removed from the alphabet along with all thier lame employees who are 'sorry' we, their 'valued customer', has had a problem. It seems to me that upper management has their heads up their butts and they're 'enjoying the view'. My advice to anyone who has or has had a problem with AT&T is to contact thier State Attorney General and also the Federal Communications Commission and the Federal Trade Commission. If you are fortunate enough to be able to access the internet with your U-verse (DSL) service and don't have problems with it, go to Google and you can get the addresses you need to file your complaint. I had a problem with Cricket (cell phone) 8 years ago and I took it to the FCC and won. It took a while, but I was persistant. That's what it takes, you have to be persistant. AT&T counts on it's fouled customers to just bitch a minute and then roll over and play dead and they will still keep eating away at you like maggots on road kill. Stand up for your rights, keep up the fight, and you will win!!! As an FYI, Montgomery County (MD) Cable Company, Metro Foods (a grocery store in Washington, DC), Pearle Vision in Greentree (Pittsburgh), PA, and the Borough of Crafton (Pittsburgh) PA have all fouled me and I took the appropriate action and it may have taken a lot of time and expense over the disputed amounts, but I won. You can as well if you believe in holding a company responsible to honor their 'implied and express warranties' and your desire to win because it's all about principle, not money.