AT&T Corporate Office & Headquarters

JULY 22, 2011 AT&T CEO I CALLED AT&T CUSTOMER SERVICE ON TUESDAY JULY 19,2011 AND TALKED FOR TWO AND A HALF (2 1/2) HOURS TO PEOPLE WHO REFUSED TO GIVE ME THEIR ID NUMBER OR LOCATION SO THEY CAN BE IDENTIFIED. THEY MOSTLY LIED TO ME. I CALLED AGAIN ON WEDNESDAY JULY 20,2011 SPENDING ANOTHER TWO AND A HALF HOURS (2 1/2))OR SO. THEN ON THURSDAY JULY 21, 2011 AFTER ABOUT TWO ADDITIONAL (2) HOURS I GOT HOLD OF MS. COOPER IN LOS ANGELES IN THE AT&T COLLECTIONS DEPARTMENT IS WHAT SHE SAID. ALMOST SIX HOURS OF CALLING AT&T. THEY DON'T CARE ONE LITTLE BIT ABOUT CUSTOMER SERVICE YET THEY HAVE NO PROBLEM CASHING MY CHECK OR TAKING MY CREDIT CARD. IF I HAD TO DO IT ALL OVER AGAIN I WOULD NOT USE AT&T NOR WILL I ADD OTHER SERVICES TO MY ACCOUNTS. IF ONLY FEDERAL JUDGE HAROLD GREEN WERE STILL ALIVE TO GET THEIR ATTENTION. THE FEDERAL GOVERNMENT SHOULD NOT ALLOW AT&T TO BUY T-MOBILE. LET ME CONTINUE, BEFORE MS. COOPER EVEN HEARD MY SIMPLE PROBLEM AND WHAT I WANTED AT&T TO DO. MS. COOPER INFORMED ME THAT MY COMMENTS COULD BE CONSIDRED A "TERRORIST THREAT". THIS THREAT IS BECAUSE I WANTED THE ID NUMBER OF AN AT&T EMPLOYEE, SEVERAL ACTUALLY. MS. COOPER SHOULD BE FIRED FOR SLANDER AND DEFIMATION OF CHARACTER AND AT&T SHOULD BE SUED. BUT ITS NOT WORTH MY TIME. PLEASE AT&T CEO AND LEGAL DEPARTMENT, SEND THE FBI TO MY HOUSE TO ARREST ME, I NEED THE MONEY. ILL BET YOU A DOZEN DONUTS THAT MS. COOPER IN THE AT&T COLLECTIONS DEPARTEMNT IN LOS ANGELES IS BLACK. I AM CONSIDERING CHANGING FROM AT&T TO ANOTHER VENDOR AND YOU SHOULD TOO. MY PROBLEM!!! I WANTED AT&T TO CONTINUE TO SEND THE CHECK IMAGE OF MY CHECK PAYMENTS TO MY BANK ELECTRONICALLY SO I CAN HAVE A COPY OF THAT CHECK. MS.

I AM FILING MY COMPLAINT WITH THE FCC AND THE FTC AND SENDING A COPY TO THE CEO AT AT&T. I ONLY WISH FEDERAL JUDGE HAROLD GREEN WAS STILL ALIVE TO SLAP THEM DOWN AGAIN.

AT&T never could get my internet working and never provided a permanent phone number so I could make no long distance calls.

This if AT&T broadband, your stupid diagnostic may say everything is ok , but it isn't.. you really need to address this issue..I know if I call they will tell me I need to upgrade and thats just a crock &%$#, How can u expect a person to enjoy something they pay for when you don't do anything about it

DO not go with UVERSE!!! when uverse is down, it takes down everything-phone, internet and TV! we were down for several weeks. i had home phone and internet put back under just ATT and not uverse. sadly, the home phone account was set up incorrectly, has static and no maintainance plan. after being transfered to the fourth person and waiting 40 minutes on the 800 number i have thrown up my hands. ATT does not provide service!!!!

My AT&T experience should have a negative number option. I've spent over 8 hours on hold and 2 days waiting for technicians that never showed up. AT&T doesn't care about people just profits. A.J. Menzie (281)773-8988

I would like AT&T to: 1.Give An explination from AT&T about the actions of the Dispatch department on 7/14/2011 and 7/15/2011 that kept my company from being able to provide the service we are responsible for to our clients. 2.I would also like them to provide the service they promised immediately without excuses. 3. option a. The Dispatch manager that lied repeatedly to my company to come and explain to my team members and clients why we are not important enough to stay on schedule. 3 option b. The dispatch manager to write an apology on a 4 foot billboard and wear it in my parking lot for the same amount of time I waisted being lied to today 12 hours.

I am very upset with At&t, we have been waiting for over 4 years to get uverse, and we still cannot get it. It is 2 blocks away from us. It has been 2 blocks away from us for over 2 years. WHAT IS THE PROBLEM??????

Now going on a year and several techs later ATT still has yet to complete or make repaires to the switching cabinet for my area.About the best I can get them to do is reset the ports on the utility side so I have internet access. Still getting the run around on the UDP to TCP issues with no resolution.Perhaps they should spend more time fixing the issues rather than humoring the customers! Perhaps the worst service by a provider I have ever had

I canceled my DSL and land line on 5/28/11 and i am still getting billed. I have called three times and have been told I'm all set. Then I get a bill the next month for the full amount. I am on hold right now to address this the fourth time. 21 minutes on hold and counting.

This is by far the worse company in the world. I have not had their services for almost 5 months and just resently ATT turned me into a Collection Agency for a UNKNOWN charge that I never paid them..... WTF. I have been on for the phone for 3 hours trying to get this taken care of. They gave me the corperate number because they said that was the only way my problem would get taken care of..... and no one at that office ANSWER the phone! Thanks ATT now I have a colelction agency calling me 15 times aday over a charge that I have no clue about AND no one at ATT can find my file that I was ever a customer! I was a customer for 2 weeks because their DSL never worked in my area....... please just use ANYONE else but ATT for DSL!

ON MAY 2011 AT & T decided they were going to put up new internet cable lines in the Lake Zurich Illinois suburbs and neighboring suburbs!!! It is July 10th and 3 months since I had any internet service period!!!! A CUSTOMER SERVICE REP CALLED IN MAY AND BASCIALLY TOLD MY HUSBAND THE INTERNET WOULD BE OFF FOR ONLY A WEEK..THEN IT TURNED TO TWO MY HUSBAND WAS UPSET AND DEMANDING ANSWERS FROM ANOTHER CUSTOMER SERVICE REP AND CALLED AGAIN AND SPOKE TO THE IT MANAGER. FIRST THEY SAID IT WILL BE ON IN A WEEK, THE LIES TURNED TO MON, TUES, FRI AND LATEST TUES OR WED THE VERY LASTEST. THEN FOR ANOTHER 2 WEEKS WE CALLED AND MY HUSBAND AND I WAITED FOR 5-10 MINS AND MORE LIKE 30 NO CUSTOMER SERVICE REPS EVERY ANSWERED THE CALL AND WE FINALLY WERE SOOOO UPSET WHICH WE HAVE THE RIGHT TO BE WHY NOW THEIR NOT ANSWERING THE CSR LINE AND WHEN MY HUSBAND GOT THROUGH ALMOST A MONTH LATER THE SUPERVISOR MIKE WAS SUPPOSED TO CALL AND NEVER DID. THE CSR SAID IF WE CANCEL THEY WILL CHARGE US A FEE WHICH DOESNT MAKE SENSE WHY WE FUCKEN HAD INTERNET FOR 3 MONTHS AND STILL NO PHONE CALL,EMAIL LETTER APOLOGIZING FOR ANYTHING. THEIR PAGES HAS SAID WHEN WE TRY TO CONNECT THAT THEY ARE EXPERIENCING TECHNICAL ISSUES FOR 3 FUCKEN MONTHS AND GIVES US THE CSR PHONE NUMBER!!!! NOW WEVE BEEN FORCED TO GET INTERNET FROM CLEAR!! AFTER AT & T FORCED US TO PAY FOR THE WHOLE YEAR WHEN WE SIGNED UP FOR INTERNET IN SEP 2010 AND HAVE THE NERVE TO PUT 2 ORDERS PLACED ONLINE LIKE RETARDS WHEN WE NEVER FULLY COMPLETED OR PUT CREDIT CARD INFORMATION BECAUSE THE SITE WAS DOWN!! ITS BEEN ONE PROBLEM AFTER THE OTHER AND ALSO THEY NEVER SENT US A MONTHLY BILL AND HAD THE NEVER TO CHARGE US A LATE FEE. WHEN WE FIRST HAD THIS ITALIAN MAN SMOKING AFTER MY HUBBY CALLED THE IT HELPINE 5 X THEY FINALLY SENT SOMEONE OUT TO OUR HOUSE BECAUSE THE PREVIOUS PEOPLE CUT THE PHONE LINES!! THEN ANOTHER IDIOT COMES BURY THE PHONE LINE!!!! WE WERE FORCED TO PAY $110 DOLLARS TO LOCK OUR 14.95 A MONTH RATE AND A PREVIOUS SUPERVISOR LAST YR SAID WE WOULD GET OUR MONEY BACK IN DEC OF 2010 AND DIDN MAKE ANY SENSE WHY WE HAD TO DO THIS TO LOCK IN THAT RATE. THEN MIKE WHEN WE CALL FOR THE 15TH TIME SAYS WE GET THE REFUND IN SEP 2011 WHEN THE CONTRACT ENDS!! BUT WHAT ABOUT THE 3 MONTHS I PAID FOR AND HAVENT HAD INTERNET IN ADVANCE TO LOCK IN THE RATE!!! I NEED TO RESPOND AND CALL ME ASAP 847-845-0805 AND GIVE ME MY REFUND!!!!!! AND I FEEL SORRY FOR PEOPLE THAT HAVE CABLE INTENET AND PHONE!!!!!!! THEY ARE THE WORST, HORRIBLE LIARS, INCOMPETENT. A RIP OFF AND A SCAM AND IM REPORTING THEM TO BETTER BUSSINESS BUREAU AND CALL THEM PERSONALLY TO GET MY REFUND!!!!!!

I have had made several attempts to have my bill adjusted, after months of speaking to a att represntive and getting the run around about my bill I finally cancelled my service , they are unprofessional and apparenly not equipped to handle the problem. I will never go back to att again..Very Upset

I signed an agreement on May 13, 2011 to transfer my small business account to AT&T. Today is July 11, and my phones do not work and my email does not work. This is the fourth time my phones have been down since the transfer took place. Mind you, the transfer only took place recently. Shorty after May 13th an AT&T representative showed up at the office unannounced and was in the basement where the phone equipment is located. He left and nothing was accomplished by his visit. When we called AT&T to inquire when the service would transfer they had no idea we were a new customer. In fact we were told that no one had been to the business. "His" report was listed as a no-show meaning no one was at the office though he was here for two hours. Next guy showed up and said there was a problem with the line and he disappeared. Third guy showed up and he fiddled with the box outside the house and he changed the lines to AT&T but the phones did not work for four business days. Out of frustration, I told AT&T if the phones were working by 5PM, I would find another provider. I was told that the next date of installation was July 17. Ridiculous. I finally found a competent woman named Sherry who was able to get the phones up; however, there was no voice mail or roll-over feature which I had purchased with the contract. Also the internet was not changed over. I was told that the date for the internet service to be converted was July 27th. Again, ridiculous. I imposed a deadline to get the internet changed over on Monday...today. A gentleman came over and guess what? Neither phone lines were working this morning. He changed over the internet which does work; however, he couldn't tell us how to set up our email accounts. I heard "not my job, you'll have to call technical support". My assistant and I have been on the phone all day trying to resolve this. If it is not resolved by 5PM today, I'm going phone shopping. I know I can't send this email because my email doesn't work. Hahahaha. I have hate in my heart for AT&T. Funny thing for a communication company to try and put me out of business.

LET ME SAY SOMETHING BEFORE I FLIP A LID AND SUE YOUR WHOLE COMPANY!! I HOPE YOU READ THIS AND FEEL STUPID!! I AM A NEW CUSTOMER TO ATT AND YOUR TECHNICIAN CAME TO SET UP MY UVERSE AND BROKE MY TELEVISION!! I AM FURIOUS. THIS HAPPENED ON A FRIDAY AND THE TECH SAID HIS MANAGER WOULD BE HERE MONDAY TO SEE THE T.V. AND FILE A DAMAGE REPORT. THE MANAGER NEVER SHOWED UP THE TECH NEVER FILED A REPORT. YOUR WHAT U CALL "CUSTOMER SERVICE REPS" DID SSSHHITTTT TO HELP ME ALL THEY SAID WAS THE TECH DID NOT FILE A CLAIM SO THEY WERE NOT GOING TO DO ANYTHING ABOUT IT. I PRINTED A RECEIT SHOWING HOW MUCH I PAID FOR MY T.V. AND THE LETTER THE TECH GAVE ME WEN HE LEFT MY HOUSE STATING HE BROKE MY T.V. BUT FOR ALL YOU GUYS KNEW I COULD HAVE WROTE THAT SO IT TOOK YOUR REPS A WHOLE WEEK TO CONTACT THIS TECH AND HE ADMITTED TO IT AND I SSSTTTTILLLLL HAVE NOT RECEIVED MY MONEY!!!! I PAID $1800.00 FOR MY T.V. AND I WANT MY MONEY FOR IT!!! NOW THEY ARE SAYING THEY ARE ONLY GOING TO GIVE ME $600.00 BECAUSE THE T.V. IS 2 YEARS OLD. I HATE YOUR CUSTOMER SERVICE AND I WILL NNNEEEEVVVEERRR BE YOUR CUSTOMER AGAIN AND I HOPE PEOPLE REALIZE WHAT A GREEDY COMPANY YOU ARE!!!

I have mobil phone , home phone and internet services all provided by AT&T. Their customer care is the worse ever!! I have classes and run my business from my computer and my computer services have been suspended for $31.00 and some change that I was not aware of. I of course suggested that they attached the monies owed to my new account. No cannot do was the reply. I am the same person but two accounts so the old DSL that I used when we were Time Werner customers became High Speed Internet when we switched to AT&T. So why suspend a customer that pay their bill every month for a roll over from one service to another was not recieved as monies owed for the prior service/ AT&T stinks and as soon as I convince my hubby this is a no win place to be I will cancel the whole package cell phone and all. I am a very unhappy camper!!!!!!!!!!!

AT&T just got a new website and it STOLE MY BANKING INFO WITHOUT PERMISSION. The old ATT site would let you pay your bill ,then ask if you wanted them to store your banking info for next time or delete it (I always deleted it). I never let anyone store or keep my banking info, ever. (thats stupid). The next time I went to pay my phone bill,,WOW they had all my banking info (ROUTING NUMBER,ACCOUNT NUMBER, NAME,ADDRESS, EVERYTHING)) THEY STOLE MY PERSONAL BANKING INFORMATION. SO, next time ATT gets HACKED by some 12 year old in RUSSIA (HAPPENS EVERY MONTH) I could easally have my bank account drained and be bankrupted. I am pissed that ATT is so large they couldn't care less about there customers. I called ATT and was told that a lott of customers were upset about the same thing and there software dept is working on it. They could not even Remove the information. (thats how lame att is). IF I DID WHAT ATT DID TO ME, I WOULD BE PUT UNDER THE JAIL FOR identity theft.

To whom it may concern: I have tried speaking with someone on July 8, 2011 and was transferred from one department to another department (retention, billing, credits and collections, custom service, sales and accounts receivables) and still no assistance. Then, a AT&T representative gave me the number to Franklin Collection 800-262-7590 and I called them and he told me that I needed to call AT&T back since I feel that I am not the responsible party for the full amount of this bill. I have tried to make several attempts to resolve this issue!!! Can someone please check into this issue for me instead of trying to get $$$ from customers!!!! Sincerely, Cynthia Gray To: consumer.appeals@bellsouth.com Subject: Phone Bill Date: Mon, 18 Apr 2011 21:01:10 -0400 To whom it may concern: I have been contacting BellSouth now AT&T for over five years trying to get information about a bill that I have been receiving for several years. But every time I asked to speak to a supervisor or manager the customer service or AT&T reps will tell me that they will have to call me back within 48 hours but know one would every call. Give it a few days and call back still there was know one who could answer the questions I had about my bill!!!!!!!!!!!! On April 14 I spoke to several different AT&T employees who couldn't answer of my questions, because they didn't have access to the screen where would needed to be!!! You get transfer over three or four times before you get to where you need to be. First, my phone gets cut off because of a bill that I have been trying to fight and get answer to for over several years!!! I don't feel all of this is my bill, for the simple reason, that BellSouth and AT&T allowed this bill to continue to get larger and allowing me to have phone service just recently over a few months ago...service was disconnected. They also allowed me to have the internet for several months...but when I was asking questions AT&T reps couldn't answer the questions that was asked to them. So, I feel that this bill maybe someone else bill from the time when I stayed with roommates at that time. I had a basic package with no long distance and block for collect calls. I am really trying to figure out how this bill got so outrageous before the phone got disconnected!!!! On April 8, 2011, I have just received a letter from Financial Asset Management Systems(0024473446287) for the amount of $2,036.42. I gave them a called and told them that this wasn't not my bill and I am trying to get answers but having a hard time. So, they suggest that I call AT&T back. I know I owe something on account 7043356700577, but I honestly fill that I don't owe half of the money that is been requested out of me. I am not longer working and have been haven't a hard time. But, then when I received this letter I called and I requested to send an email to the Consumer Appeals and I hope that I will received a answer back. I am trying to appeal this bill that does not belong to me!!!

To sum things up REALLY fast......cuz I lost ALL of my patients being on hold.......ATT SUCKS! There is NO Customer Service AT ALL! NONE.....gonna even drop my IPHONE with ATT and go Back to US Cellular.......NOT RECOMMENDED.....a rating of a 1 is tooo high!

I am so dissatisfied with the At&T production when it comes to U-Verse and the knowledge of the people working there. I have been trying to get my telephone number switched over since May 25, 2011 and they can't seem to figure out why it won't work. I have had 4 different dates for this to be corrected and it hasn't been resolved as of today 07/06/11. I am so upset that its taking this long for anyone to help me. I would NEVER recommend my family and friends to your company for U-verse.