AT&T Corporate Office & Headquarters

O my God I don't have even a word how poor customer service is. I hope god do something.

purchased a bundle home internet and tv guess what you guys get an f for a grade your tecs seem to try to get it done but can't because the office can't get their act together 7/26/11 to 8/3/11 no phone or internet come get your equipment direct tv and all you suck

One would think the CEO of AT&T to be an intelligent man. Oops, I'm definitely wrong there. All he,Randall Stephensen cares about is his 8 digit income. A smart CEO would remember some business basics...1. Keep your customers happy by providing excellent service 2. Address customer related issues 3. Do everything you can to retain your customers, even if that means spending money to make money. There is no substitute for the happy loyal customer. A happy loyal customer means repeat business and your loyal customer actually helps boost profits by bragging how wonderful the company is. Unhappy customers due to poor quality service and no solutions, they tend to jump ship never to return, hence, your competitor is then making the profits you once did. Simple math here mister, less customers equals less profits, less profits equals unhappy shareholders, and we all know what unhappy shareholders do, they vote out the chairman, the CEO and all of his greedy cronies. We have seen this done before so why does the CEO of AT&T think it can't happen to him. Currently I do not know anyone in the Phoenix area, the San Francisco Area, the Houston area, three huge metropolitan areas that use AT&T for Cellular service is a happy customer. Prepaid TracFone is far more appealing than a phone you can not use as a phone. I think the Walls Street Journal needs some editorial comments on what a horrible company AT&T has become. With any luck the stock will take a big hit and then bye bye AT&T greedy executives. See you in the unemployment line because at the rate you're going with providing service and lying CSA, you will be there toot sweet

I've been an AT&T customer for 17yrs. only with a single land line and dsl light. about six months ago my husband & I decided to upgrade our sevices with AT&T so I called to upgrade our internet, get uverse (highest plan) and disonect the land line but I bought two IPhones into a bundle . Well the land line was disconnected 3 months later and I requested them to disconnect it about 4 time before they finally did at the time they were still charging me for it. When I noticed I called and asked why were they still charging me for the land line the agent told me that was a mistake and to diregard that bill ( not to pay it ) just to wait to the final bill was recieved to pay the amount of the final bill was going to be the correct amount , then I payed that bill of course my account wasn't combined yet so I recieved two seperate bills one for u-verse and internet , the ther for wireless it was june 18 2011 the day I made both payments with the agent well, he following month I recieved a notice from a collection agency saying that I was added to the collects department for oweing money to att and the lady was very rude to me saying I was a lier saying I had to give her my bank account to put the amount owed on hold until futher processing I told her no I wasn't giving her nothing because I don't owe any money to att and that it had to be a mistake she replied no att makes no mistakes so I got upset and hung the phone up on her. I called att and was dealing with this issue for about 4 days before they finally apoligized to me for the inconvince all because I showed them my bank statement where it showed that the payment claimed to not be recieved was accually paid i was back and forth and finally the payment was found until they fixed the account. There was another time when my cycle had just started and my plan is with 700 sharing mins and they only added 400 sharing mins they never foundout what happen. I fell like if I would have never looked i probably would have been charge for going over my minutes some months my left over mins haven't been rolled over i called and complained they said the couldn't do anything but they were going to moniter my account I'm just fed up with this company and would like to close my account with out the contarct fees because my contact never stated I would have so many problems also the whole issue with collections held me up for purchaseing my house I need someone to help me with this matter a.s.a.p

I have had Uverse service for several years with periodic problems but a month ago my tv and internet starting going out for several hours at a time. I have phoned att about 20 times and they have come out to the house 9 times to try and rectify the problem, and have been unable to fix the problem. Each of those nine times I have been given a 4 hour window of when they would come and had to take off work to wait for them. twice they have not shown up and have not called. the last time they came to work on uverse they disconnected the home phone line it came in on and I didn't discover it for several days. I have been trying for three days to get them to come out and reconnect it. They were suppossed to come today between noon and four. At four I phoned and was told they are not coming, maybe tomarrow. I asked what time and was told they didn't know. I asked to speak with a supervisor but was told I could not they were busy. I asked for a name and phone number of a supervisor or manager and was told they couldnt give it out. Tonight I went and signed up with comcast they are coming tomarrow. Hopefully the att person will be here so they can take all their junk.

I have a small business trying to make a living in this poor economy & have had the same phone since 60's. I have had lots of phone line problems the last 10 yrs & has only gotten worse. June 2011 no dial tone for over 1 week, then call to test line fixed problem = roll over or switching problem at ATT ! July 18th No dial tone, Again & now Aug 1st & still no dial tone ! What a bunch of idiots ! Small business without phone = No customers = No money = ATT loses customer ! PS: Every time service guy would stop out would be someone else.

I am sending a letter to Mr. Randall L. Stephenson, CEO, President, regarding the the difficulty I have had with having service at my residence and the long holds when waiting for customer service.

Dear AT&T, Just saw your commercial on TV for MobilizeEverything.com. Let me get this right. With such high unemployment here in America, you’re suggesting that we lay off THOUSANDS of Fork Truck Drivers so you can sell industry remote controlled Fork truck Systems? Wow! Thanks for the help big guy! Signed, A Fork Truck Driver at General Motors. AT&T Keeping America working - NOT!

My complaint is to help benefit your customer service agents. They are at the forefront of your business. They represent AT&T. My question is why are they given limited information when they need to solve the valued customers problems and complaints. I also think customers should have access to the corporate headquarters so they can also be aware of how and what the customer feel about their company. Customers should not only be a part of a statistics report. THEY PAY HEADQUARTERS SALARIES TOO !!!!!! Are you listening?????

I have been a customer for the last 3yrs with uverse and Im so not happy right now with the service. Every since I been with the company I have had nothing but technical issues with them. Recently they had to come out and rewire from the basement phone lines because the tv and the internet kept sticking everytime I got a incoming call . But all they offered was 140.00 off the bill and 1yr service of Hd that is it. I would have rather have gotten how about 1yr free service of Cable. But now is so dissapointed have recommended so many customers with you guys. BUt I guess that's what happend being a faithful and loyal custormer. I would appreciated if someone from the departement please call me back. Thank you Miss Hart 414 350-8962 OR After 6>oopm 414 461-5487

i've had an at&t phone that was turn on and I came over from t-mobile after three wks the phone got turn off that's right due to the fact that they said that needed a deposit of 150.00 this is so sorry for someone to sucker you to join their team thebust you in the head while your'e not looking the problem that I got is that could I have walk in and at&t store pick up a phone and tell them that I like this phone and when I get 150.00 i'll come back with this phone and pay you.nope nope nope ya see thats stealing in america walking out with product and no cash.omg this is so simple for these guys to fix but at this piont I got to pay this crap due to the fact that I'am currently back in the war zone unable to even deal with this crap right now this should be the last thing on my mine here where I'am at all I can say is god bless america and ya'll please pray for your soilders serving this great country........832-704-0956 cell

All you crybaby's shpuld switch to Sprint....gezzz! This is America suck it up and shut it up..for my sake nobody's forcing you guys to deal with At&t Cuttthroat central....anyway what is the corporate number? Its like pulling teeth!

You know you probadly don't even care what I have to say. You are so big people can complain and you really laugh about it. Why people use you, is this is all they got. Uneal a company so big just craps on people and just laughs about it you don't lose any sleep over this you just collect the money and keep on going. You know its really funny your customer service sucks so bad and people keep signing up. I guess every body will have to pay for thier actions someday.you people are really unreal.

I need someone to call me about my cell phone which is a samsung captive. I have had more than five replacement phones and have talked to customers servieces and warranty dept. but the only they want to do is do early up grade and that mean I have to buy another phone. Thats not right and I am tired of getting used phones thats not working. My phone number is 662.402.3317 and they want give me a new phone unless I pay for up grade or full price. What since do that make when the services with the phones is very bad.My name is Deloise Lee address 3471 Beasley Bayou Rd.Isola, MS. 38754. I even ask for corporate headquARTERS number and address I was told that customer service was the highest I could go. Their are some nice people that work at AT&T but the rest of them don't care and don't mine telling you are just keep putting you from one person to the next. Some of customer services manager want even come to the phone just pass the words down thru others.

I am tired of att. If it wasn't for rollover minutes and all my friends have att i would go back to Verizon. Poor Poor service. I have been dealing with them for a year on a backflip phone. I have been sent (4) lemons and they want to send me another one. If they don't settle this time, I'm finished.

I have been an AT&T customer since the iPhone was released and never had any problems until three months ago we decided to get DSL through them as well. Know what follows is true and have evidence to back it all up. Currently receiving help from the governor to resolve this issue. It stared about three months ago when some hacked through our gateway router that we got from ATT. On may 6th when the release of the IPV6 which opened up more global traffic to an already congested ATT infostructer also opened up a new threat from hackers. These hackers tore through the modem/router disabled Norton, McAfee,AVG within seconds. Then took complete control of computers and eventually after 20+ reinstallation's of the operating systems with the help of Microsoft and HP on several of those occasions until they finally destroyed our hard drives. Just when we thought it couldn't get worse it does. Somehow they were able to hack the iPhones we have and set up shop there for over a month. To list a few of the things that through the phone they were able to do include,embedded java script, reroute of web pages to their dummy sites such as Microsoft and FBI. They could restrict phone calls and messages and they can use the phones to listen and view through the phone without us ever being aware. The common term form this is Spy Phones. We battled With AT&T about it to we were blue in the face and so we contacted Apple to let them know their " oh we can't be hacked phones" were hacked wirelessly through the same router that our computers were hooked to. Well apple just accused us of having jail broken the iPhones and that's were we got the problem. So we took the phones to the apple store to show them and they were baffled to say the least. We asked them to look and see if they had been jail broken and they refused to give us documentation to say it. All they wanted to do was issue us new phones and so I asked what about the old ones and the manager said I'll send them off to be destroyed. Instead of fixing the problem or at least wanting to investigate how this could happen they simply wanted to hide it. So finally he said "I can help u or you can make a big deal out of it". So of course with him saying that I wanted to make a big deal then. Well, not only that but all my pics and music and other stuff on the phone would be destroyed along with the phones because they would not back the info up. Well after that last trip to Apple we went to AT&T to get an early upgrade and out of the iPhones. Well the manager at AT&T wireless store said there was a letter from apple saying we had jail broken the phones. And I was actually standing behind the desk and seen the letter. Furious at this point I went home and called AT&T's help center and asked them what this letter from apple was all about and they said they have no record of a letter from apple. So about to weeks ago we actually were allowed an early upgrade and so we upgraded to android based phones and wouldn't u know it the droids are compromised now with all the same problems and more. Some how these hackers have turned our network against us. All our personal info is out there, bank accounts shut down and the list goes on and on. We have put so much time and effort into resolving this and no help as of yet. Over 300-400 calls have been made to AT&T alone. Actually talked to the president of AT&T in Texas or at least he said he was and he said in short" not their problem and wouldn't even replace the modem. But it's not the equipment so much as the service cause no matter what device we buy or use the result is the same. Our network is poisoned and our ISP provider is AT&T. I never had a problem with AT&T til I got their Internet. Now I'm at least 3000 in the hole on hardware loss and not counting the time put into this to fix it ourselves cause the people we pay monthly refuse to do anything to help us or prevent it from happening to someone else. If anyone else is having this kind of trouble let me know. Ldoggyboy77@yahoo.com Thanks for reading and feel free to contact me if you would like to know more or see actuall proof and documentation that we have collected.

I am a retired ATT (Pacific Bell Manager). After my experiences with ATT Wireless I recommend that people seek another provider. I purchased a Samsung Phone that was supposed to be Blue Tooth Compatible. However, it was not compatible as the general public would understand. After 3 months of contacting ATT and Samsung I only found out today that it will not pair with anything other than a headset. According to Samsung that is the way ATT ordered the phone. When the phone was advertised it was not advertised as only being compatible with a headset. If I had known that or been told that during the 30 day exchange period I would have exchanged it. I believer that ATT and or Samsung deliberately mislead the public.

the post on this site are a true picture of att corp way of treating its customers i have been with out service at my home no signal for 5 years and all i get is smoke and lies thrown at me they want me to spend 200 dollars to fix there problems i think not makes land lines look better every day

Att is killing a business in Dallas Texas. After many attempt's to get someone to fix a ADSL line, no one seems to be able to come out until August 2, 2011. A confirmed order placed on July 15th was screwed up by an ATT sales person and as a result we are out of business until the computer tells a tech they are allowed to be dispatched. Time for conversation is over. Can it actually take 3 F-ing weeks to get a single tech to come to a new small LAW FIRM in downtown Dallas Texas???????????? Time for talk is over!

I CALLED AT&T CUSTOMER SERVICE ON TUESDAY JULY 19,2011 AND TALKED FOR TWO AND A HALF (2 1/2) HOURS TO PEOPLE WHO REFUSED TO GIVE ME THEIR ID NUMBER OR LOCATION SO THEY CAN BE IDENTIFIED. THEY MOSTLY LIED TO ME. I CALLED AGAIN ON WEDNESDAY JULY 20,2011 SPENDING ANOTHER TWO AND A HALF HOURS (2 1/2))OR SO. THEN ON THURSDAY JULY 21, 2011 AFTER ABOUT TWO ADDITIONAL (2)HOURS I GOT HOLD OF MS. COOPER IN LOS ANGELES IN THE AT&T COLLECTIONS DEPARTMENT IS WHAT SHE SAID. ALMOST SIX HOURS OF CALLING AT&T. THEY DON'T CARE ONE LITTLE BIT ABOUT CUSTOMER SERVICE YET THEY HAVE NO PROBLEM CASHING MY CHECK OR TAKING MY CREDIT CARD. IF I HAD TO DO IT ALL OVER AGAIN. I WOULD NOT USE AT&T NOR WILL I ADD OTHER SERVICES TO MY ACCOUNTS. IF ONLY FEDERAL JUDGE HAROLD GREEN WERE STILL ALIVE TO GET THEIR ATTENTION. THE FEDERAL GOVERNMENT SHOULD NOT ALLOW AT&T TO BUY T-MOBILE. LET ME CONTINUE, BEFORE MS. COOPER EVEN HEARD MY SIMPLE PROBLEM AND WHAT I WANTED AT&T TO DO. MS. COOPER INFORMED ME THAT MY COMMENTS COULD BE CONSIDRED A "TERRORIST THREAT". THIS THREAT IS BECAUSE I WANTED THE ID NUMBER OF AN AT&T EMPLOYEE, SEVERAL ACTUALLY. MS. COOPER SHOULD BE FIRED FOR SLANDER AND DEFIMATION OF CHARACTER AND AT&T SHOULD BE SUED. BUT ITS NOT WORTH MY TIME. PLEASE AT&T CEO AND LEGAL DEPARTMENT, SEND THE FBI TO MY HOUSE TO ARREST ME, I NEED THE MONEY. ILL BET YOU A DOZEN DONUTS THAT MS. COOPER IN THE AT&T COLLECTIONS DEPARTEMNT IN LOS ANGELES IS BLACK. I AM CONSIDERING CHANGING FROM AT&T TO ANOTHER VENDOR AND YOU SHOULD TOO. MY PROBLEM!!! I WANTED AT&T TO CONTINUE TO SEND THE CHECK IMAGE OF MY CHECK PAYMENTS TO MY BANK ELECTRONICALLY SO I CAN HAVE A COPY OF THAT CHECK. MS. COOPER INFORMED ME THAT AT&T NO LONGER GIVES THEIR CUSTOMERS THAT OPTION EVEN THOUGH IT IS A FEDERAL LAW IN PLACE FOR AT LEAST 50 YEARS. THIS IS CUSTOMER SERVICE AT AT&T.