AT&T Corporate Office & Headquarters

I'm a 15+ year client with your company and actually very dissapointed about the poor maintenance of your equipment in Puerto Rico. I now that month pass and your tech. personnel don't calibrate the antennas. Now with a simple tropical storm the network is very unstable. I can imaging what will happen in a major Hurricane. All sound to poor management and none supervision. Is a shame that a grate company name goes down by poor human resources.

Terrible. Just terrible. I'm switching to another carrier when my contract is up.

I have had AT&T for years and they have always been great. I love how all the retarded customers are putting their address and phone numbers and account numbers online. I wonder if any body would buy that information? Also threaten to contact the local news station does not scare AT&T people. Just saying.

I have been trying to get my cell phone service at my home and ATT keeps saying on there map that I have service. I DON'T and I pay over 200.00 for all cell phones. I have been with you since 2006 and I CANNOT WAIT TO LEAVE YOUR COMPANY!!!! you say that you have the least drop calls you are kidding me I have more drop calls and no service but you keep taking my money. And I can't get no help from you. YOU ARE A JOKE. I will seek to get legal help.I wouldn't recommend your company to anyone!!!!!

AT&T cancelled our service in error. We have been trying for over a week to have it back on. We had service for 27 years. They tell us that we have never had service & transferred us to Verizon. Verizon says At&T has our service & until they turn it back on, we can't transfer to Verizon. Help!!!! I have been on phone for over 8 hours on 3 different days & still no service since 8/16/11.

isn't there anything lower than one star? no wireless service in all of eastern long island. after screaming at the top of my lungs they admitted they only have one tower and it is "seriously eroded." that means NO SERVICE. cannot hold a call, calls fail over and over, can't hear anything phone goes mute, emails take hours to come in. if I hear "I'm sorry for your frustration" one more time I am going to drive from NY to Texas and make the biggest scene ATT ever saw. they suck. liars and thieves. oh, and did I mention they "don't guarantee service?" well what are we paying for? i can have no service for free. F them.

Re: Consumer Service - Nokia 6350 Nokia 6350, purchased in June. We did not buy insurance--thought the warranty good. The first weeek it locked up. Went to the AT&T rep we’d purchased from in Oxford AL. He simply removed the battery and then put it back in, and it worked. The phone locked up twice more during the next week and we removed the battery as we'd been shown. I said to return it, but my husband wanted to give it a chance. At the RIPE AGE OF SEVEN WEEKS, the phone still worked but part of the screen was unreadable. It had not been dropped or mistreated. We took it in on August 8, 2011 and he rep verified no external damage and thought it should be covered under the warranty. He entered that information into the computer and called it an LCD burst. We were told by two people (the second being “Jericho.” who I was assured was a supervisor) it was our fault. The ATT&T rep even phoned for us--no satisfaction. He was told that if it was sent in, it d most assuredly still be determined to be our fault and he personally would have to pay $115 for a replacement. Of course he could not be expected to do that. POINTS: 1. We had problems with the phone from the beginning. An AT&T rep did see the battery problem the first week, but would probably not have needed to document it. 2. We have been good customers for many years, never filing any complaint. 3. The phone was seven weeks old! 4. The phone was not abused. Even if you believe this was our fault, the phone could not be very well made. Is there no room anymore for good customer relations? The right thing to do is to replace this phone, hopefully with another model at same price range, at no cost to us. Please.

This company does not care at all about customer satisfaction. They lie and switch you around to multiple c.s.r's. I was tricked, yes tricked into a promotion that i didnt even want. now im obligated for a year to them unless i cancel, then it will cost me a lovely 150.00. They are a bunch of money hungry crooks, and i cant stand to call their customer service line. how is att even in business. why isnt anyone doing anything. its ridiculous to treat the consumer like this.

I attempted to get AT&T internet service, I told them I was on a budget and they said they had a "special" for 20 dollars. After speaking to a representative over the phone and giving them my credit card, they quoted me a different monthly price that I could not afford; 40 dollars. I immediately asked them to cancel within hours of asking for the service and they assured me it would be cancelled. After 2 months I received an invoice for 20 dollars. I immediately called them and asked why I received it. They apologized an gave me a cancellation number:D72273671. After 2 more months I received another bill for 150 dollars, I called and was on the phone for an hour with customer service, the CSR refused to give me a manager, her name was Nina (N56680), finally she assured me it was cancelled. Not trusting ATT&T at this point I called the office where the order originated and spoke to the manager there. She assured me the order was cancelled. Today my card was debited by ATT&T for 1500$ and my account went into overdraft. At no time did I receive any service from AT&T. ATT&T is a fraudulent company, they will steal your money.

my number is 8504494664. someone charged 90.19 from your company to purchase international calls. I hope whomever did this reads this and understands one thing...JAIL is where you will be WHEN you are caught.

my name is mary ann isom, and I have had some interest in the ATT corporate since especially the hiring of mrs. mariam graddick weir, that who in l999 was the Human Resources of 14000 employees. We my family and I have been participants for some time, but that there were remarkable aligned with the MAI, and MEI corporations and being that our cultural ancestors are From Egypt the praise of the God Aten is still our claim to fame. We live in a small town who knows this and both comcast, windstream, formally alltell, have been here, each one of t hem has price gouged us so we have had to change servicesdue to us not haveing a contract resoulution. also my young 27 year old daughter ahs been misabused in many ways in order that they climed up the ladder of ATT due to the abuse of her. her name is Adonnis, also for the Aten God of Egypt and my numberic code is 13 1 9 phonetics atan. Sincerely I need a feed back you can contact me at the number provided at this time 270-900-1948

I need a new phone number but I change my number again, I will be have to pay a charge. I needed a new number this past time because of harassing phone calls. The number you gave me has another whole set of harassing phone calls. I'm constantly getting calls for Wendy C*&E, mostly collection agencies who pay no attention to the no call list. Every week I get 3 or 4 calls and monthly I get text messages from companies who want to loan her money. Each time I get one of these calls, I tell them she no longer owns this number and to please stop calling. BUT IT'S OF NO USE they call anyway. WHAT CAN YOU DO? I need a new phone. My finance washed her phone and I was told I couldn't upgrade until her phone until ??? without paying the full purchase price of a phone. My finance has been a loyal customer with AT&T for years! If you want costumers to stay with you, if would seem you do whatever you could to make them happy. WHAT CAN YOU DO?

I have NEVER had a problem with ATT&T until today. I checked my email and recieved a letter stating that I could "add a line". Although I will not need to add a line, I continued reading and I seen where they offer insurance for iPhone users. I am upset because when I purchased my phone in 2009, they did not offer it. Now they offer insurance to "new customers". I think that this is crazy because I have been a user for 2 years and now I cant get insurance because you only have 30 days to enroll. Well, CLEARLY that date has past. So I call 611 from my phone and they tell me theres nothing they can do, because it is well past my 30 days. Duhh.. And they mailed out letters when they had open enrollment but I would have needed to have some other company insurance to enroll with ATT&T new insurance. I state to them that if I received that letter for "open enrollment" I would not wait 1 1/2 years to call and ask about it. I think I will cancel my phone and head to Verizon because CLEARLY they dont care about their customers. I am sure that I am not the only person that has a major issue with them. I just dont think its fair to the current customers. I am not eligable for an upgrade until 10/30/12. I think it will be worth the $230 early termination fee to take my business somewhere else.

I have to say that after working as an Executive Assistant for many many years I cannot for the life of me understand why AT&T doesn't get it that Customer Service is the most important thing as far as the way you relate to customers! Someone in one of the other messages mentioned "Script" as you know your employees are reading from a script...it is very, very hard to not laugh..when they say, Is there anything else I can help you with today??? When they haven't helped you in the first place! Anyway, call the Public Service Commission if you cannot get your problem solved in a timely manner! That seems to spark something and they will get your problem solved! Which is what we ended up doing several years ago......anyway, my question is: Why, can't AT&T bring Uverse to a home right next door to a home that has Uverse already? I realize we are back in the subdivison, however, seems to me you could install the service another 150 feet so that we could subscribe to it.....It is a good service with being able to record three channels at once........even would ditch Direct! I have been trying to get Uverse for a couple of years but the last straw is when my next door neighbor gets it and I can't!!! No one seems to be able to tell me anything....but then I am not surprised!!! Get the message and work on your customer service...you will be a stronger and even more profitable company! Oh and get me Uverse!!! Regards, Carol Pittinger

I am not happy with AT&T and their sorry IPhone. If it is not a problem with the battery, it's the screen freezing up. I am definitely not satisfied with having to make an appointment and going to an Apple Store just for them to exchange the phone to inherit another problem. This phone is a waste of time and not worth the money that I paid for it. I am ready to throw this thing against a wall. I do not have the time nor the patience to keep running back and forth to the Apple Store for this broke phone.

I am trying to get my whireless top conected,your agent kept me on line for over 95 min. when i finely said i would like to speek to a suppervisor , she said let me try one more time,then she got fixed the problem.next day got up to go on my lap top nd it wont accept my password,my desk top accepts my pass word. wats up?

As I read about all the issues that people are having with at&t I feel a little better kniwing that I am not the only one who see's where at&t has gone to s..t. The customer service departmnt is horrible and the sad thing is that they don't seem to care at all. so just like many of you, I too will not be doing businss with them again once this contract is over. If more people to start to move their business maybe they will get the picture but as long as we tollerate it,well they have nothing to lose. so to everyone posting here, hit them where it hurt's (In their Telecommunication's) If you catch my drift. move your service to someone else even if it's temporary say a year or two, let's see what they will do to get your business back then.

AKO'Y NATATAWA SA BAWAT AKING BINABASA.AKO'Y NALULUHA DAHIL SA PANGIT NA AKING BINABASA.NGAYON ALAM KO ANG AKING BABASAHIN NOON AY NAKAKATUWA.PILIT KONG HINAHANAP ANG GANDA NG BABASAHIN NG NAKARAAN,NGUNIT DI KO MAKITA.NASAAN NA BA SILA.SIGURO UMUWI NA.SAAN KAYA SILA NAKATIRA,PARA AKING MAKASAMA.DAHIL SA GANDA NG KANILANG NILALAMAN AKO'Y NAHALINA.SANA AKO RIN TULAD NILA NA MAY SADYANG PUPUNTAHAN.DI TULAD NG AKING INAAPAKAN,ANG LAYO NA NG NAKARAAN.NGITI NG LUHA,IYAN ANG AKING KASAGUTAN.NGAYON SAAN NGA BA AKO.ANG LAYO NG NAKARAAN.BABASAHIN=BABASAHIN SUNDAN KO,TURO MO.PAGKAT IKAW ANG HANAP KO.LIGAYA KO,IKAW ANG BUHAY KO.

I changed plans with AT&T on my wireless. I have been auto pay since they allowed it. I have a great pay record because of it. Back in Dec. is when I changed plans and put other family members on the new plan. I did not know that they cancelled the auto pay on the old plan so when I got the last bill I just ignored it as it "is on auto pay" Now 8 months later I get calls, LOTS OF THEM from a collection agency wanting money. I call AT&T and really get no where as to what the money is for, the collection agency just wants $$$$ I owe it so pay up. At&T wasn't much better just telling me that it wasn't included in my last payment to them, but can't tell me why it is the amount it is or where it came from. I will be sent a copy of bill and I can pay collection agency. I tell them I NEVER will pay a collection agency NEVER . They say OK I can call back in and they will take payment. I finally get bill , still don't understand it, call back in. They can't find old account in system, I have to explain all over again. I am really PISSED now. Man says he will just wipe out amount for hassle and bother and for length of time I have been a customer. OK, But he has to call me at home, after work to get old account number. He is to call me at 6:30 No call. finally get a voice mail. I can't do it, sorry maybe give you a credit, I will call back later. NO CALL . I try to get him back, I have his name IMPOSSIBLE, you get what every call center they send you to. Finally get a woman, NOthing in my file, NOTHING. SO I have to go all over it again. NOW I AM REALLY PISSED. She is like JUST PAY IT YOU OWE IT. I am not disputing charge now, just want to know why it was not handled properly to begin with and now they are embarassing me over their error. I finally just hang up on her. I keep getting calls from collection agency, I just sent them a cease and desist letter. now I can deal with AT&T only. I am going to cancel my cell phone when it comes do, ATT just burned their last bridge. I get poor reception, dropped calls and now HORRID customer service. Not worth it. That last bill is going to cost them more than it cost me. 4 of us are leaving. I have my home phone with them too, that is changing now. TERRIBLE service.

All I can say is OMG....AT&T SUCKS.....We have had issues for well over a yr now. We have had dozens of Techs out to our house. One man said he was a supervisor. He came to our door said he was replacing our lines. Well, let me tell you he LIED. He went to his truck talked on his cell and smoked 2 cigerettes. Then after 45 mins or so, he came to my door and said he was done. He said he replaced my lines. I go really how did you do that. He states with his ladder from his truck. I go you bold face liar. I have watched you this entire time and the only time you left your truck was to smoke. The look on his face was priceless. I then told him to get the hell off my porch. I called into the 800 number what a joke. I reorted this person. The sent another tech out and he informed us that they don't send supervisors out. They just tell customers that. Yesterday 08-03-2011 I called the copr office. I got Tamara her ID is TS51575 she said she got one of the techs thats we liked to come back today. Well guess what she lied. Paul is at my house now. I haven't paid for cable for a few months. I talked to a tech sup last Thursday night David ID DF609N if thats even correct. I called the number he gave me and guess what? wrong number its for gasoline. I have no idea how AT&T got so big by screwing people the way they do. The CEO is Brendall Stephenson and I am going to contact him if things don't get better. I have been lied to and been treated so bad its not funny. I could leave but I have spent countless hours on the phone. Just this week alone I have been on the phone for 8 hours alone. I am sticking this out till the end. But beware AT&T Sucks.