AT&T Corporate Office & Headquarters

I am very disappointed with AT&T. I have an HTC Inspire wireless phone, and the last upgrade by HTC to the phone that AT&T allowed and approved has disabled my text messaging, and has my contact images blury, to include my FB application not working properly. I have been advised, that there is no back out plan, and they only thing that I can do is a hard reset, in which I will loose all my data. THis is the only thing AT&T could offer me.. So do I not trust updates pushed through AT&T? or what?? this is insane, what if it happens again??? I'm so very disappoointed in them and their customer service provided in this matter. I do not recommend going with this service for anything. If you have an option, go with someone else.

I have called att technical support for 2 days now with no end to the problem.Internet keeps going in and out,We have this troblem befor and had to call the head office,now on the phone with tech support now and just getting the run around.Can some one pleace help with this.

I have been getting an e-mail bill monthly from these folks for an account ending in 7718 . . . yet I don't have an AT&T account! Someone pays it monthly as it shows a credit each month from the preceding one. When I call AT&T and ask them to direct the e-mail to the correct party they say they cannot, as they cannot determine the account number from only the last four digits that appear on the e-mail . . . this is getting to be harassment!

My husband updated his phone to an iphone. He was displeased with the service/phone so we turned it in within the 30 day mark. We wanted his phone line shut up because he was going to Sprint. I asked the ATT store where we returned the phone in Broken Arrow, OK to keep it on until the end of the billing cycle that way we could get off pictures, videos, contacts, etc. from the sim card. Everything was okay for about an hour until I tried to call my husband and his phone was OFF. Kept getting "*dun dun* the ATT wireless suscriber you are trying to reach is no longer in service" so I instantly called ATT "customer care" the lady I spoke to said "Oh no we show the phone is still activated" she even said she called the number(while I was on hold) and it supposedly went through. So we hang up and I try to call my husband..same issue. I call ATT back and get a man who was rather helpful and actually tried helping me...35 minutes later the call drops(go figure since I drop 7 out of 10 calls on my phone)and he never called back. I didn't feel like messing with it so I thought I'd just get over and we'd be out those videos/pictures. My next month bill comes and his phone is STILL on th bill. Call customer care and the lady I spoke with said what happened was they deactivated the sim card from the iphone(which mind you was never activated in the first place. we kept his original one) so she tried activating it and couldn't. She said the reason they probably did that was so I wouldn't get charged a deactivation fee..okay so make me pay for a service I can't use? She said she'd turn it off. This months bill STILL has his phone on there. So I call customer care and speak with Rachel B who says she'll credit me $50 for the trouble and the past 2 bills on that line. Awesome. WRONG, get a call this morning saying the claim was "denied". Spoke to Brandon W. who said it was denied by "upper management" and there was nothing they could do, asked for his supervisor and was told okay if i wanted to hold 10-15 mins I told him No, that he could take my number and have him call me back. Brandon then offers a 25 credit for having to call in so many times. Whoopty doo. It's not the monetary issue that is the problem. It's the principal and the fact they can just screw over loyal customers. I've been with ATT since 2/18/09 and have never missed a payment and haven't complained much(except about continuous dropped calls) and this is the repayment I get for being a "loyal customer"..."Oh sorry theres nothing else we can do. I asked for the presidents number or email address because I'm tired of getting the run around and getting screwed over on such a small issued and treated as if I don't matter. His reply "we don't have any contact information" really? I worked in customer service..I know how agents BS customers! I know one little customer obviously isn't important to them so I'll sure be happy when my contract is up! Sprint...here I come!!!!!!!

I had applied online for an open sales position an AT&T store in a nearby mall. I spent 30 to 45 minutes signing up and drafting an online application complete with 5 years of past relevant work experiences and uploading a very extensive resume that was highly descriptive of my many qualifications for this postion. Upon submitting my application, I immediately received and email informing me to take an online test (questionnaire) in order to fully complete my online application precess. I then spent another 40 minutes or so carefully answering the 114 questions as honestly and consistently as possible. Upon pressing the "submit" button, I ALMOST INSTANTLY received another email from AT&T Management Staffing with a subject "Not Qualified for Position". It basically stated how "based on the required prescreen questions and/or required testing, I did not meet all of the required criteria for this position" and ended the email with "Best regards, AT&T Management Staffing". After reading this instant response, I felt the need to address my concerns and disappointment as follows: AT&T Management Staffing, I must express that I do not think it is giving applicants a fair opportunity at a job possibility if our qualifications are solely based on an online questionnaire, instead of a chance to make a real impression in a face-to-face interview. Based on how swiftly I received this email, it is also obvious to me that my extensive retail resume and experiences in this field were not considered or even reviewed at all. This has been an extremely disappointing experience and the past hour could have been much better spent. Best regards to you, Marques Phillips

At&T Wireless was installed without my permission at a rental home that I own in East Lansing, Michigan. Exsisting outside boxes were removed and wires cut. I need to determine that my interior land line phone jacks are still intact, and if not ask that AT&T return them to functionality. All I see are removed boxes and wires cut and a new AT&T wireless box in a new place on the outside of the house. I have spent at least two hours on the phone talking to five different people...some of whom say they will come out and take care of it and another saying that AT&T takes no responsibility for making new "holes" in the wall of a home that I own or the the removal of phone wires for land line interior jacks. They will address it only, if and when someone wants AT&T service at this address. I need help with this.....there was NO PERMISSION ON MY PART FOR THEM TO DO THIS INSTALL which made changes to the wiring of my home. I just want to be sure the interior land line jacks are functional.

My dsl internet has been up and down for the past 2 weeks. I have spoken with internet technical support in India whic told me I need a new modem(which I did not) I have had 2 techs out and they both give me a different story and 30 minutes after they leave it goes down again. I can never get anyone to return my phone calls..still having problems and as I type this I am praying the connection last until I complete this message. I am very unhappy with AT&T. Quick to collect on your bill...but not to provide quality customer service and repairs

Your company has now replaced Comcast as the #1 poor quality response center. No one has any idea how to resolve problems. TRAIN YOUR PEOPLE,or better yet replace your HR manager.

At one time I couldn't figure out whether AT&T was completely incompetent or very smart. After many, many calls to their 'support' department over monthly overcharging, services that continued to be billed after I had cancelled them, and other ridiculous screw-ups I know know that are very smart. For all the refunds they promised I never saw a cent. They have an entire department whose sole job it is to listen to your complaint and then hangup. And their products and services suck -- nothing is slower than U-verse High-speed internet. A basic page can take 8-10 seconds to load. Believe me—this company's philosophy is to steal as much money from their subscribers as they can. If you can free yourself from this fraudulent, blood-sucking corporation do it today!!!!!!

Collectively, we need to expose this corporation. There are hundreds of irrate customers with valid complaints. How can we get our complaints seen and/or heard? With social media and web access, there's gotta be a way to have our voices heard. I,too, have been dealing with a recurring issue. Since July 5th, I have spent hours on the phone. Each time I record all customer service reps info, time of calls, etc and still the issue isn't resolved! Out of the 13 people with whom I've spoken, one has been knowledgeable and helpful. How do they remain in business? Good Customer service certainly isn't their motto.

Never recommend this service to anyone, I have had nothing but problems with the service for the past year. The company has been emailing me my dads bill and then mailing me late notices for my phone number. I call and they give me a $35 dollar credit. Next month rolls around and the same thing. Finally I cancel the service all together and suddenly I have a bill for nearly $200 for late fees that are not substantiated and low and behold the $35 credit has re-appeared as amount owed. Forget even trying to get someone on the phone because that stupid automated service is more annoying than helpful. I was once on hold for over an hour waiting to speak with someone to correct this and even after cancelling service I am STILL having difficulties. I would rather have no service (which I currently don't) than have service with AT&T and being toyed around and lied to. What happened to customer service? Again I would NEVER suggest anyone receive service from this very poorly run and organized company.

AT&T is a big crock of crap. Lets see just how much money they really want to spend. Absolutey no good service from them. Our American govt is following in the same footsteps as AT&T, so it don't matter anymore all we can do is stand up together to get our point across. Screw AT&T, and their crappy CEO Randall Stephenson. I know good and well they hear all of these complaints and do nothing about it. If the CEO did care he would make a big broadcast with his concern. Lets just all give up on AT&T and maybe they would get the hint. And another thing is they have a monoply on all the towns so you have to go thru them of get crazy high HugheNet, which is not even that good.

WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!! CAN NOT GET THROUGH TO ANYONE WHO IS WILLING TO HELP ME ON ANY 1800 NUMBER0--SAME OLD STORY SIT ON HOLD FOR 30MIN THEN GET TRANSFERED AROUND AND HUNG UP ON OR DISCONNECTED. THEY DO NOT VARE ABOUT THEIR CUSTOMER-----STILL WAITING FOR SOMEONE TO FILL THE HUGE HOLE IN OUR FRONT YARD---VERY DANGEROUS SITUATION.

Randall L. Stephenson, Chairman, Just a short note to let you know that I have just spent the better part of an hour with one of your "Business Specialist" at your downtown Portland Oregon office on S.W. Third Ave. Her name is Jewels Barkhuff I had been having trouble with long distance International roaming charges, and she was kind enough to spend time showing me the best way to set up my account. She is a perfect example of why I have stayed with A. T & T all these years. I own a small business in Portland with 30 employees. Normally I only hear from customers when there is a problem. What I really appreciate is when I hear from a customer about one of my staff when they have done something exceptional. The purpose of this note is to let you know that this young lady was an exemplary employee and should be reconized. Best Regards, Phil Tobin Portland, Oregon

The ad on TV regarding choosing between Jennifer and Kile to have the last request or recording a program is absolutely awful. What kind of a message is this really sending to your viewers. This is the worst you can have put out for the world to see. There is nothing funny about it.

I am having problems with DSL service, very poor everything including customer service.I retired from SBC which purchased AT&T and have experienced the POOR level of service others have. AT&T no longer gives a dam about residential or landline service, the money is in wireless so the hell with the rest of us.

I've never really had much of a problem with At&t services, other than they are too expensive. But I am considering getting a new carrier after seeing some of their TV ads. The one in particular that sucks the most is when the lady goes off on her husband and says 'my mother was right, I should've married John Clark'... The commercial is somewhat abusive and really doesnt get much of a point across, other than AT&T thinks their customers deserve abuse and they obviously have too much money to waste on worthless ads. The way they made that lady sound in their ad makes me sad to be female that has AT&T as a carrier, so Im pretty sure they need to do a better job with marketing, at least show some tact? Here's a great idea for a follow up commercial: show that lady daydreaming about her how her life would've been if she would've married John Clark. Show them living in a trailer park with 6 kids running around, and her mother, (who she obviously respected more than hubby in the previous ad) would be sitting in her used recliner, screaming at her daughter "why didnt you marry the smart one!?"... Then she could snap out of her day dream, realize how lucky she is and that she reacted like a spoiled bitch. Apologize to her huaband and say, " I should've trusted you dear, after all, you DID choose AT&T to begin with," (in a non-sarcastic way)... That might actually make AT&T look good! Just a thought...

AT&T SUCKS WHEN IT COMES TO SERVICE! I PAY ALMOST $200.00 A MONTH, HAVE 3 PHONES AND THE INTERNET. THE PHONE I PAID 79 CENTS FOR HADN'T WORKED RIGHT SINCE I GOT IT ABOUT 2 1/2 MOS. AGO. AT&T WOULDN'T EVEN CHANGE IT FOR ANOTHER ONE. ALL I GOT WAS ONE EXCUSE AFTER ANOTHER!!!!! EVEN THO I HAVE BEEN WITH THEM FOR A LONG TIME (MY CONTRACT RAN IT'S COURSE). I WENT AHEAD AND SIGNED ANOTHER 2 YR. CONTRACT ON THE FAMILY PLAN, NOW I HAVE TO PAY $180.00 PER PHONE TO CANCEL THE CONTRACT!!!!!!!! THAT'S $414.00!!! I'LL NEVER BE A CUSTOMER OF YOURS AGAIN. AT&T CAN KISS MY AS&S!!!!!!!! GRRRRrrrrrrrrrrrrrrrrrrrr!!

Telephone No. 206-377-1655 is a number in Delhi, India. A bogus operation to obtain money from people. They start-off saying were from the Grand Office in Washington and you have money in several thousands of dollars: You must oay the tazes and Western Union Fee, but your Grant will more than cover this small amount. Can this nimber br blocked? It is from India snd is used to scam United citizens out of money--hard earn money.

I WAS AT&T CUSTOMER FOR OVER 20 YEARS.MOVED TO NEW LOCATION AND WANTED TO TRANSFER MY SERVICE WAITED OVER A MONTH,NOTHING HAPPENED.THEY KEPT ON LYING TO ME ABOUT THE DATE.CANCELED MY ORDER.EVERY TIME I CALLED ABOUT MY NEW SERVICE I HAVE TO STAY ON LINE ALMOST AN HOUR.WORST SERVICE EVER.