AT&T Corporate Office & Headquarters

IF I DONT GET A CALL BACK FROM A CUSTOMER SERVICE MANAGER WITH A CALL BACK NUMBER AND/OR EXTENSION THAT REALLY WORKS, THEN I WILL BE CONTACTING YOUR CEO AT HIS HOME IN PERSON. HARPREET KALSI 832-794-2294

AT&T Sucks!! After reading some of the above comments, I realize now, I am never going to have my problem of a refund settled either. Eighteen years with them on cells phones, four cells phones currently, and they offer no solid help. It is way too long to type here! I realize they are just reading from a card and telling me what they think I want to hear!! There are too many other cell phone companies that would love to have my business. I will even go to the local TV stations in San Antonio, they will run my story!

To Whom It May Concern, I am writing today to express my extreme dissatisfaction with the service I have been provided by AT&T. I have been with AT&T for 15 years, I do not know any company will have a contract with anyone last 15 years, but I did it, and never think about changing to another company until one day --------- I suddenly realize that It seems that I do not need the home phone any more, then I called at&t customer service to cancel the home phone service, that should be easy, right? Not at all!!! After that day May 27, 2011, I got two cycle bills that each of the bill charged me even $20 more than before. O.K, that must be a mistake, I then picked up the phone, let them change it,but I never realized that would be timeless effort to get it done, more than 10 times calls, more then 10 hours calls, I finally decided that I NEED TO CANCEL ALL MY SERVICE WITH AT&T, THAT IS FIRM !!! I then paid all the fee I owed them, they even sent the over paid amount to me and told me, 'Your account has been canceled!" What a relieve !! I was so happy about my decision. BUT, after two months later, I got a bill that charges me $150 for DSL service, what is for??? please give me a reason!!! WOW, this is America, not some 'carribin island',who is going to stand up to speak for the customer? What a liar, ripped off! Anybody here read my message,please be careful about this company, learn the lesson from me.

Complained via snail mail to CEO of AT&T about the bad service from "Outsourced" customer service in India. People could not understand or speak English as it is spoken by most of the American Born citizens of this Country. Received a phone call from Gary Ladd of AT&T saying that had received my letter and that they would be looking to correct the problems that I had addressed in my letter. I guess nothing can be done about "OUT SOURCING" jobs, that should be done here in AMERICA. All in all I was satified. I was given his phone number and extension for any further problems I wish to report.

I went in to The ATT store to pay my bill and I was told that if I didn't want to pay it on the little computer machine that I was going to be charged an extra $5.00 for paying my bill by using a person to do the work. Why in the hell would I pay someone extra money to take my money for paying my bill. This totally makes no since in fact I would not be suprissed to find if it was a form or extorsion. I asked why this was and the guy in the store told me they don't make any money by taking bill payments. They only get paid commission for selling a phone. Now think about this. How can they make any money selling a phone when people do not go into the ATT store to buy a phone when they can go to a Wal Mart and buy the same phone for 1/2 what Att is going to charge. So just who is making it hard for the people working in the stores? Me or Walmart and Att themselves. When I looked up the Corprate office address and phone in Dallas I called the number and of course got a customer service person and with no information on how to speak to someone in the corprate office. These people will not even make themselves available to the public that pay their salaries. Piss poor way to run a business. But these people do not care about anything except money I will probably drop this whole phone shortly

We need you help....we have been trying to cancel our service with AT&T since August and we can't seem to get it done! I called and spoke to Donna (rude) on Aug 19, 2011 around 2:30pm she pulled up my account asked how she could help and I asked her to cancel our service and send us a final bill. She said she needed to transfer me to another department and that she couldn't complete my request. She quickly transferred me to another rep who I couldn't understand. After being on hold for over 30 minutes...I hung up. I went on AT&T web site and cancelled on there survey form. We also wrote a letter to them that same day which I made a copy and mailed it with our bill to cancel our service. Now today September 15th I received another bill from AT&T billing for August 17th to September 16th for $83.28. I called and spoke to a Cherie (even ruder) about 3pm today who I tried to explain my story to. She wouldn't help except to let me know that they did cancel are account as of Sept 11 due to non payment......She proceeded to tell me that you can't cancel on line and where we mail the bill to there is no live person there....only a machine who takes the payment (mail)????? So no one received my cancellation by mail she said. Which I don't understand that...... How can they get away with this? They make it so hard to cancel and they charge and you can't do anything about it. I am so disappointed in AT&T and they have the worst customer service departments......they don't communicate with each other and with all departments and some are not even in the USA......that is just horrible..Could you please let me know if there is anything we can do about this. Thank You

Dear AT&T Today, Wednesday September 14, is the fourth day I have been without a telephone service of any description. It seems that the service failed intermittently from about Friday 9th until the morning of Monday 12th, when it became permanently inoperable. Have any of your organizationÕs administrators attempted to navigate the AT&T website to lodge a repair request for a land-line telephone service? I suspect not. Neatly laid out it may be, but the typeface chosen for the introductory page is an obscure one and on my computer Ð a Macintosh running the latest-but-one operating system Ð is rendered so small and so pixelated as to be unreadable without risking permanent eye damage by peering at the screen from a distance of about half an inch. When I did decipher the instructions, I was directed to a video that showed me how to troubleshoot the problem. I did so, even though I risked using up the laughably small download allowance that my overpriced, technologically backward and pork-barrel addicted ISP begrudgingly grants me. Nevertheless I persevered, ascertaining that the problem was, as I suspected, with your organizationÕs infrastructure. Back to the website. I followed the instructions to the letter and found myself having to register my details in order to get a Òjob ticketÓ. To do this, I was told, I needed to be issued with a secret code number, which I could obtain by a simple telephone call to my friends at AT&T or by emailing them, in which case I would in two days or thereabouts receive the required information via the US Postal Service. Though I am sympathetic to the financial plight of USPS and use their excellent services by choice, I would have much preferred to call the problem in, but of course I couldnÕt. Do you see my problem here? My phone isnÕt working. No, I couldnÕt use my cell phone. You see, though I live not 20 minutes by road from the State capital, about the same distance from the adjoining County Seat and on a bad traffic day about 45 minutes from our second-largest city, the Horse Capital of the World, I do not have cell-phone coverage. Neither do I have access to cable or truly high-speed Internet, having instead to rely on overpriced satellite services, one of which provides me with an Internet service I might find acceptable if it were still 1995. I realize that you are not aware of this personal and, in the grand scheme of things, insignificant tragedy; if you were youÕd stop sending me letters printed on faux art paper telling me how much you value me as a customer and offering me TV services with the same lousy satellite provider I have now, and even bigger, brighter and speedier smartphones linked to plans you say are just the best in the nation. While IÕm on that subject, could you get whoever is responsible for your mail-outs to remove me from that particular list? You see at times like this, instead of being grateful for your wish to provide me with the best of all possible worlds, I am only able to see the bitter irony in the situation. Back to my real problem. Next followed a brief keyboard exchange with one of your websiteÕs Òtechnical consultantsÓ. He was very helpful. First he gave me the telephone number I needed to call to resolve my problem. I suggested he read my question. He did, and professed his empathy with my problem and sorrow at the inconvenience I was being subjected to. Then he told me he was an Internet specialist and couldnÕt really help me, but if I would just go to the website, I would be able to register a complaint. I was loth to do so Ð I confess to being just a little prickly by that time Ð but ignored my baser instincts and opened the ÒcomplaintsÓ portal, where I typed in a polite, though terse, outline of my problem. What was I thinking? A little message popped up telling me that the software acting as a proxy for AT&TÕs complaints department couldnÕt respond to any requests but would use my comments to continually improve the website. Now I am not one to complain. I am a man of mature years who knows that though the world is a perfect place, the humans in it are less so. However, I do have a couple of medical issues that have not yet been resolved and was expecting a phone call from a specialist to give me the results of the latest round of tests. Of course that worthy will not have been able to reach me and, given the punishing schedule that in-demand persons seem to have these days, may not bother to keep trying. My problem is not thought to be life-threatening, but sometimes the pain is bad enough to bring me to a standstill and perhaps one day I will need to call emergency services. Who knows? I suppose I could email Ð or even write a letter Ð to summon help, but it is, after all, 2011 in this, supposedly the wealthiest, most powerful nation our planet has ever known and IÕd like to think that there were other alternatives. I did manage to get help at last. My partner called AT&T from her workplace on Tuesday morning. She did not call sooner because even as late as noon on Monday I was optimistic that I may yet be able to resolve the problem without her needing to resort to using her employersÕ time and telephone to rectify a problem that is not theirs. However, as I pointed out at the beginning of this letter, I still have no phone service. I may be wasting my time writing Ð may even have acted hastily in beginning this letter Ð because I didnÕt bother to check your website to see if you have an address that is serviced by USPS, the organization you suggested I use to facilitate the issue of a code number. Still, I was ever the optimist. Yours in wistful hope, Frank Povah Stamping Ground KY 40379

Hi- there are so many 1-star ratings on here...I almost (key word-almost) feel sorry for ATT. Well--here's one more story for you- my client switched their commercial lines to a VoIP provider- asked ATT to port the main and fax number, cancel the roll-over numbers and retain the DSL service (for the VoIP service). What did they do? the total opposite: they ported the numbers (YA HOO), kept billing the roll over numbers and turned off the poor guy's DSL service. Guess what? They're not going to credit this guy the charges for his rollover numbers. President- Emkal Communications.

Wouldn't recommend AT&T to my worst enemy. They cut off my Internet when they disconnected my fax line on Ftiday and today after 14 1/2 hours on the phone (while trying to run my business) they tell me it isn't available on my line. WTH?? I just had it six days ago!!! Been transferred 17 times, hung up on 5 times, spoke with 12 people (have their names, date & times I spoke with them) and 14 1/2 hours I am DONE!!!! Am changing carriers and when cell contract is up I'm going elsewhere as well!!!!

I just wanna say how much AT&T has changed since my grandfather worked there. First we called and got service which was suppose to be around $50 a month. When we got our first bill it was $176!! Wow what happened here you say? That's what we'd like to know. when we called we were transferred 21 times and on hold for over 3 hours!!! when we finally did get a supervisor, she said nothing was wrong with the bill and the customer service rep must have made a mistake. Did she fix it you ask?? Not even close!!!!! She just gave us the cancellation number and told us that there would be between $150-$300 cancellation fee, which we already knew being that we heard that alot during the 21 times we were transferred around!! Nobody we talked to helped us with our issue!! Where was the customer service you ask? That's what we'd like to know. For what we're paying them for phone and internet, we could get phone, internet and cable service for cheaper at our local provider that we switched from to get a cheaper rate from AT&T.Not only that but we were suppose to get $ 200 in rebates that made our bill even cheaper but..... when we got our pro-rated bill..lmao it was almost 3 times as high as it was suppose to be!!!! I hope AT&T goes bankrupt and thee stock falls to nothing!! They were so unwilling to help and rude!! I hope everyone sees this and they realize how AT&T's policy is... to get your money first!!.. then let you worry about getting in contact with them and try to get your service and bill right!!! YOU SUCK AT&T!!!!

Worst company to deal with (period.) Customer service does not exist. When a real person finally does answer the call - absolutely no brain cell activity. One woman 'muted' me so she could "tell her co-worker something." The best experience was when I finally did get someone who knew their stuff, and he had the nerve to try to sell me more service!! Where do they get these people?

I have been discriminated against and have experience a HIPPA violation from a supervisor. I have sought legal action - who do I contact from ATT to report the supervisor? David Ffgdavid@gmail.com

I was a victim of an AT&T bait and swtich marketing scheme. I was promised that I would receive a 200 Visa gift card for switching my service to AT&T. When I called to find out where it was after 2 months of waiting, I was told that I would not get it because the rep had not documented my order. I am furious. I know there is someone else out there who's had the same experience. I plan on fighting this. Did this happen to anyone else?

I live here in Abilene,Tx. I don't get internet here . I live here in Abilene,Tx .I have try to internet service to DSL. You done anyone everyone in Abilene,Tx.

I tryed to get a phone service in my name and found out that a phone was already put in my name i called to find out by whom and I was transfer all around the company finally they transfer me to a collection agency, I feel it is there job to know when and where this phone was placed i still don't know today how to get collection out my name.

To ANYONE AND EVERYONE THAT POST ON THIS SITE: CALL THE CORPORATE OFFICE, WHICH IS: AT&T Corporate Office | Headquarters 208 S. Akard St. Dallas, TX 75202 PHONE: (210)821-4105 ADVISE THE FCC ON THE ACTIONS OF AT&T, LET THE CORPORATE RECEPTIONIST KNOW THAT YOU ARE NOT AND WILL NOT SPEAK TO A "RECEPTIONIST OR A SECRETARY" YOU WANT THOSE INDIVIDUALS ON TOP, LET THEM KNOW "YOU WILL CONTACT A ATTORNEY" .... LET AT&T KNOW YOU DON'T PLAY GAMES, PLACE THEM ON THE "RIPOFF SITE" THIS IS A NEW SITE THAT ONCE THE COMPLAINT IS DONE, IT WILL COME OUT ON WHEN AT&T IS SEARCHED ON GOOGLE OR ANY SEARCH ENGINE, CONTACT THE BBB. GET FULL NAMES OF THE EMPLOYEE, THEIR OFFICE LOCATION, WRITE THE TIME OF THE CONVERSATION, AND THEIR I.D. .... THEN ONCE YOU GET THIS "THEN ARGUE THE ISSUES" AND CONTACT HEADQUATERS. DO FORWARD YOUR COMPLAINTS IF YOU WANT SOMEHTING SERIOUSLY DONE AGAINS AT&T TO THE FCC ... IF YOU DON'T FIGHT BACK AND FORWARD TO THE FCC THE FACTS, THEN YOU WILL NOT GET ANYWHERE. GET ALL THEY OFFER IN WRITING, DO NOT ACCEPT ANY VERBAL OFFERS, THEY WILL SCREW YOU! AND FORWARD A COPY "CERTIFIED RETURNED RECEIPT TO AT&T HEADQUATERS. AT&T TRYS TO SCREW PEOPLE, THEY DO SO VERY EASILY "BUT THAT'S BECAUSE NO ONE IS DOING WHAT THEY HAVE TO DO, FORWARD THE FCC "ONCE THE FCC GETS LOADED WITH COMPLAINTS AND FACTS" OF THEFT BY AT&T....THEY WILL HAVE TO TAKE ACTIONS, REIMBURSE EVERYONE THAT HAS BEEN SCREWED OVER BY THIS DISGUSTING CORPORATION.

A long-time fan of AT&T from the Chicago area, with bundled wireless, Internet and television. Looking forward to years of innovation and advancements with you guys!

at&t cash my money orders, send to their office in atlanta ga. without a account number, and now they can;t find them. at&t should had never cash them at their wachovia bank. without poster it . at&t don't care about anything. and i want them to pay me for tracing and fax this information to them. at&t is all the same, cause if they was'st , they would had never cash them. the law protect us when people cash check or money order, when it don't belong to them.

you are ridicules lazy people. no training what so ever. all they say is i "understand", but nothing they do. lazy people... wake up FRAN HUNT!!! YOU ARE THE WORSE MANAGER EVER.

I still have not received $19.95 intro promotion w/ 12 month term commitment. I have called each month since February to get promotion price. This is the worse customer service ever. No one seems to do their job-they only no how to transfer to other departments and send out equipment you do not need or ordered. I was on hold for at least 1 hour every time i called. I am very disappointed with service i have received.