AT&T Corporate Office & Headquarters

I'm so fed up with AT&T .. will NEVER EVER EVER get any services from there after I went through today at the store located on 4101 Rib Mountain Drive Wausau WI 54401 (715) 355-7776 with the store assistant manager, JASON. What a bunch of crappy services. AT&T customer services are horrible! I try to contact corporate office and out of all things, there's none to be found. I google it up and finally found one only to talk to another agent in the other state. Complain can't be file as there is no e-mail address provided or any other phone except A P.O. BOX mailbox .. wthey! So now, I'm writing to complain through mail? Excuses, excuses. I know why the big head took this route -- to avoid all matters -- if my letter get lost in the mail, oops, too bad so sad for me. BAD BAD customer services. Worst experience in my life! Recommend not to get AT&T ever again!

I am very unhappy with AT&T,they are hyping and soliciting for the U-Verse but they are not telling you about the fees they charge for connection. I was solicited the U-Verse internet service, I was told that I would get a cheaper bill, but not told about the hidden charges for installation. If I was told about the charges for installation, do you really think I would have gotten new service for a lousy ten dollars savings, only to be charged three hundred or more for installation? What would be the savings in that? They lied and said they explained the charges to me, and they know that they didn't. I am telling everyone not to get U-Verse.

Been waiting for my DSL to be repaired. It's been out since Monday, 10-7-11. Appointments were made and several missed commits were made. No courtesy calls were made. I was told by Rose at the 888 722-9337 ext. 896, that she only had information on me from 10-8-11 and nothing for Sunday, 10-16-11 from 8 am - 10 am. Plus I was told not to call there again. This appointment was made Sat., 10-15-11 from 888 547-5255, after 4:00 pm. I am not feeling like a valued AT&T customer. However, a technician did finally arrive Sunday, 10-16-11 about noon and solved the problem. Thank you very much! He was very nice. I can see a lot of customers leaving if customer service procedures do not change.

I have had the worst experience I could ever imagine with AT&T. It has been ongoing since signing up for service in Oct, 2010. I was able to come to some type resolution until I moved in May of 2011--that's when all HELL broke lose again and even worse this time around. I have received at least 3 different telephone numbers as a result I had to destroy business material several times, tediously exchanging new contact information several times with colleagues, family, and friends. I have spent countless hours on the phone with At&t reps. while giving them the same information but they never resolve my problem though they promised they have, resulting in creating worse results and more problems for me. I signed up for specific services at promised rates/prices yet when the bill(s) come the amount due is often double or triple what I suppose to pay. I have been incorrectly billed for services I did not even order or authorize. My worst mistake was switching to UVERSE. I still can't find the words to describe my experience. What I can say is this though, that in a matter of 7 days I had receive a total of 3 billing summaries and none of it was what I ordered--Go figure! I finally cancelled all my services on my second account (except cell-to have some kind of communication source) on Oct 12, 2011 and how about within 2 days I received another billing summary that said I had ordered services and an almost $200 was due by a certain date---What in the world is going on? I really believe At&t has lost their mind or they are demon possessed!!! And no I won't apologize!!! The rating I give them is beyond poor-it's plain out pathetic and unethical!!!

I have been trying to get internet service for the past 3 days. I have been passed around for hours at a time, told i can't talk to a manager. They told me they can't get service in my area even though my neighbors have it. I contacted a local att tech that works here and he checked and confirmed i can get internet, i even gave them his user id but they still did nothing but pass me around. I am trying to give you money and yet you don't want to take it. It's the worst customer service i've ever had.

Before you read this it's good to know that I am a patient man that understands that a good company will make mistakes. AT&T didn't achieve a poor status. I will walk and talk on the horrible experience I've had trying to get my land line phone connected. After reading the bad reviews written by other customers it really amazes me how AT&T stays in business. It wiil be a mission on my part to spread the word on this company's inability to do more than say "I understand your upset" or "I'm sorry you having a problem" or providing an excuse that they have to transfer me to another department or one lie after another......This shows me that AT&T management have given up and accept they can't keep up with competitive options such as Magic Jack. I was willing to pay $50/MN ($600/YR) vs $20/yr (Magic Jack even offers more perks). My cell phone even has horrible coverage. I found another comparable service at a 30% savings that I will change to in Apr.

I have been dealing with AT&T for over two years on one problem or another, and it is so frustrating. I have spent more than 8 hours of my time attempting to resolve issues with AT&T. The latest and most glaring example of their poor customer service is in late June I disconnected one of the phones in my home. Also, I received internet at a cost of $14.95/month. First, each month I have had to call about the cost of the internet....it's billed at $38.00/month not the $14.95. These calls take a minimum of 15 to 30 minutes to deal with the issues. And each time you are transferred to another representative you have to start the information over and over again....just crazy. The second issue, I received a bill in the amount of 102.25 which I paid by phone of August 29th. A couple of days later I received another bill in the amount of $112.63 which was due on September 19th. I called about the bill for $112.63 and I was told by a customer service representative that I did not have any bills due, my bill was current and I would not owe any money until October. The short of this story is that I never received a call on the bill for $112.63 indicating it was past due and only learned on Thursday, October 8th when I called about the $38.00 charge for internet, that the $112.63 had be turned over to collections. By the way, the representative I spoke with told me it was documented that I had called about the $112.63 bill. After a discussion with the customer representative, I requested to talk to a manager, which I was given the name and number of Mike Wheeler - 314-588-6424. I have left messages at Mr. Wheeler's number and I have not had a return call. My resolve is I am going to pay AT&T for my current charges and the supposedly past due bill. Also, I have a cell phone with AT&T,(my contract just expired) and I am going to pay that bill and discontinue all my services with AT&T. We live in a country where big business does exactly what they desire and we the consumer pay the price. I might not have any other alternatives to getting my issues resolved with AT&T, but I don't have to spend my money with a company that performs poorly in providing services and is equally as inadequate in dealing with the customers.

AT&T has given me the run around all day. I called HQ and talked to a man named Lamont. I told him of the whole trouble and he put me on hold and called a couple of numbers. I talked to a man that spoke English really well (a rare thing indeed). Anyhow, he seemed to know a thing or two and hooked me up. I think the best way to get things done with AT&T is to contact HQ at 1.210.821.4105 and press 1 and wait to talk to a rep.. I still do not care for paying $22.95 for dialup when high-speed is only about $15.

i am fed up with att the people they hire are dumb ass there are liars they the publick i have been waiting for a week to fix my telephoneall i get is run around i had spoken to 6 or 7 at att nobody seem to know what there doing i have had open hearth surgery if i have to go to the hospital i going to sew att pu them out of busness if my telephone is not fixed tomorrow i am going to attorney you can bet your life on thatthey hire people that the american goverment pay to hire them f action att beware you got it coming a law suit

I SAY WE ALL GET TOGETHER AND START A CLASS ACTION AND SUE THE COMMON SENSE BACK INTO AT&T.MY NUMBER IS (772 )418-3122 I RECENLTY PURCHASED A HOUSE AND HAD AT&T SERVICES INSTALLED, MY LAST BILL AT THE OLD ADDRESS WAS FOR 178.35 WHICH I PAID THE DUMB F@#$^ KEPT THE ACCOUNT OPEN !!! THEY NEVER CLOSED IT SO HERE THEY ARE TELLING ME I OWE 819.13 FOR THE TIME THE ACCOUNT HAS BEEN SUSPENDED!!! TACKING ON FEES AT A MONTHLY BASIS FOR SERVICES THEY HAVE NOT PROVIDED ITS CALLED FRAUD IF YOU OR I WERE TO DO IT BUT OK FOR THEM!! THEY ARE CHARGING FOR SERVICE WHEN THERE HAS NOT EVEN BEEN POWER NOR WATER AT THE OLD ADDRESS!!! DUMB F!@#$ !!! I CALLED TODAY THEY STILL HAVE NOT CLOSED THE ACCOUNT EVEN THOUGH I GOT AN E-MAIL TELLING ME I HAVE TEN BUSINESS DAYS TO RETURN THE EQUIPMENT OR (GET THIS ) THEY'LL CHARGE ME 150.00 FOR EACH BOX YET THE MINION KEEP GETTING TRANFERRED TO CAN'T DO SHIT FOR ME BUT TRANFER ME TO ANOTHER IDIOT' I GUESS THER IS AN ATT EXECUTIVE SITTING BACK IN THE DARK GETTING HIS KICKS SEEING HOW MANY PEOPLE ATT CAN PISS ON. DPEPNDING ON WHAT CREDIT REPORTING AGENCY YOU INQUIRE MY SCORE IS BETWEEN 775 AND 810!! IF IT TAKES A HIT DUE TO ATT IDIOTS RUNNING THINGS I AM GOING TO SUE. CLASS ACTION OR NOT.CHECK OUT THE E-MAIL BELOW!!! NOW REMEMBER I HAVE NOT BEEN USING THIS ACCOUNT SINCE MARCH 4, 2011 WHEN I BOUGHT MY NEW PRE-OWNED HOUSE CHECK OUT THE DISCONNECT DATE OF 10/11/2011 Time Sensitive Instructions about returning your equipment to an authorized The UPS Store® Dear Valued AT&T Customer: As you know, the equipment used with your AT&T U-verse® services is provided on a rental basis and must be returned to us when no longer in use. AT&T U-verse is pleased to work with The UPS Store® to ensure you have the easiest customer experience possible. You have received this letter because you are: 1.Reducing the number of AT&T U-verse TV receivers 2.Discontinuing your AT&T U-verse services, or 3.Replacing defective equipment Please bring this letter with you, along with your equipment to The UPS Store® within 10 days from the service change/disconnect date to avoid future billing of $150.00 for the Wireless Gateway plus an additional $150.00 per TV receiver to your account. To help us ensure your account is credited properly: • You must provide your Billing Account Number (BAN) and Order Management System (OMS) numbers to The UPS Store® center associate. This information is displayed in the information window, below. • The UPS Store® will scan your equipment for proper crediting to your account. • The UPS Store® is responsible for packaging and labeling your equipment for return to AT&T. AT&T U-verse® Equipment Return Information Window Customer BAN#: 106014045 OMS Order#: 256204362 Customer bill-to address: 1956 SW AGUERO ST, PORT SAINT LUCIE, FL 34953-1713 Planned Deactivation date: 10/11/2011

I spoke with a customer resolution floor manager. And was promised verbally that I'll be getting a new replacement (same make, and model) phone and not refurbished. And what I got was a refurbished phone; I've spended a good 10 hours from being transferred to different people and department. And none ever solve my concerns.

Just for the record, At&t has this amazing Diversity speal on their web page. It doesn't mention anything about People with disabilities though. My client is unable to successfully use her cell phone a 100%. The phone was set up by a previous employee and the pin is no where to be found. We can not have the pin sent to her phone. the phone is owned by a state run agency and there is a contract with my client with rules and guide lines to ensure the safety of this young lady. I have called several different locations of AT&T and they are all unwilling to help the situation. She has broken her phone and cannot activate the new one without the pin #. Go AT&T for providing the best supports to the people who need it the most

To those it may concern: As an employee for one of your "third-party" call centers had to let you know that as much as the upper management appreciates visits from people on your "end" a.k.a "The Client" I would like to inform you prior to your visits we are told over and over and over again to NOT address "the Client" without a supervisor present, or be fired. Look if you are really interested in what is going on in your call centers talk to the agents. Or Dont you want to? With our recent visit from Penny, supervisors sat in on every meeting to deter any comments that could have been made by Reps.

First, the only reason for the one star is because you can't choose zero stars. AT&T stands for American Telephone and Telegraph. Why can't I have a call forwarded to an AMERICAN call center? I am a citizen of The United States of America and I want to talk to somebody in America. (When I called in they won't even tell you what country they are in.) After spending four days trying to get my account corrected because somebody unauthorized changed the plan I was on. Who is going to reimburse me for the HOURS I was on the phone trying to fix this? I think a class action lawsuit should be filed. If I lost four hours how many total hours are lost a day because of the lousy service? I dare anybody from AT&T, in America, to call and explain this to me. Today is 10-11-2011, I'll post when I get a call. Please, don't hold your breath!

In the time it took ATT service reps to 'help me' by lying to me about a manager being available and me telling them I would wait on hold until one was and to not hang up on me and after about a half an hours speaking to a manager who told me that they did not have a supervisor that I could contact and that they did not have a physical address for me to write a letter to, I was able to sign up for a new account with a different carrier! THANKS ATT! You lost a customer of over 10 years who only a day before was going to 'add a line'... BUT, your customer care folks blew it. I'M GONE and glad to be with someone else. I would say who it is... but they probably will suck just as bad as ATT. But still I'd rather give them my money than any more to ATT.

ATT has the worst customer service I have ever dealt with in my life! Ranging from no one speaking English to forcing me to purchase only ATT products to be able to get online. I have had an ongoing problem with my account since inception. I told the representative that I needed a modem that had wireless capabilities and wired so that I would not have to purchase a separate modem. When I received my modem it was for a wired computer only. I purchased a Linksys router and successfully used it for a few months until I started having internet connectivity problem. When I call about this I spent hours on the phone with individuals I could barely understand, who were rude and no help at all. The only thing I ever got accomplished was the representative telling me that I need to purchase an ATT router from an ATT store at my expense. What a crock of crap! This is by far the biggest waste of my time and money! I have had numerous visits and non-visits, non visits being that a technician was scheduled to come out, I took 4 hours off from my job, and NO ONE showed up!!!!!! No call, nothing! Now that is what I call service! After several complaints and 20+ people later, not kidding on that, Kevin, Jane, Kelley, Maura, Perry, Shawn, Pete, Michelle, Dorothy, Becky, Rachel, Ryan, Mark, Barbara, Julie, Nick, Tamara, Mark#2, Ann, Beth, and numerous others that I couldn't understand the name they were attempting to use, I have become complete frustrated with ATT and their "Customer Service", so much so that ATT will be losing a customer and I will tell as many people I can to NEVER have their service with ATT! And trust me, I am in a business that I speak to several thousand people a year! Maybe losing customers will wake up someone at the top when it affects their pocketbook!!! Here is a bit of advice from one consumer to anyone at the top at ATT.....bring your customer service back to the USA, the money you are saving by shipping jobs overseas, you lose everyday when people hate their service they are receiving! As for the 1 star for poor...if there was a negative star, ATT would get -10 stars! Thanks but no thanks for your "customer service".

I requested to use at&t for my DSL Service. I then decided to cancel the service. I never used it or activated it. I called with in a week or so to cancel the service. I asked the customer service representative to send me a return label. A week or so went by and I still had not received the return label. I called back and spoke with another rep and he stated that they did not have the apartment number so I updated the apartment number and requested another label. Days went by still did not receive the label. I called back again and spoke to a rep he sent me the return label via e-mail. I printed out the label and sent the DSL Box back to at&t. I then get a letter from a collection agency for 119.94. I received a post card in the mail stating that they received the equipment then I received a letter in the mail stating that the account was sent to a collection agency. I called at&t on Saturday Oct 8,2011 to inquire about why they sent the account to collections or to check when a credit was going to be applied to the account. I spent over two hours on the phone trying to clear up this matter and to be told that they could not help me. I was transferred about 10 times to the wrong department. I was then told finally that I will receive a credit for 106.00 but the bill was for 119.94. I was told that I was being charged for service that I never had.

I am very frustrated with AT&T u-verse. U-verse cancelled my service which included tv, phone, cable and internet. I was on the phone from 1:30 to 8pm being transferred from one department to another, and nobody coul tell me why it was cancelled and who cancelled it. It has been 5 days and I still am without everything. I have been with u-verse for almost two years, and i have never heard or seen anything so crazy. I moved from one floor to the next and they never transferred the service from my old place to my new place, but they sent a tech out to install service in my new place, but they never had records to show that the work was completed, 3 months later they looked into there records and saw that the new place was pending for connection and they cancelled the pending connection which was service to the new place that had been up and running since July 2. The guy forgot to close out the installation order, which led to this fiasco and run around that i am currently getting. I have gotten promises to have this done and that done, but they keep sending the wrong person to rectify the problem. everybody reply is: I am not the person to do this, it is the othere department. i asked for the telephone number for the corporate office, but nobody seem to know where it was. I finally got one guy and he gave me the Texas number, but they said that they do not service Florida, but nobody knew who service Florida. When I asked for the number I would always get transferred. These at home and overseas call service are the pits, because their works only know how to transfer and not help people. There are two many departments that does not know what the other department is doing. They only tell you that are going to do something to appease you, and they are wrong. I am frustrated with this hold AT&T service. The computer age not all its cracked up to be, there are two many glitches in the programs. There is nothing like going into a office and having that personal contact.

my parents are getting older and their health is not that great it is important that they have working phone service. they have had problem with their home phone since Sept.12 AT&t comes out it works for a hr or so and it is back out here it is Oct. and they are still without service I need a phone number so I can talk to a live person and file a complaint this is not acceptable service. All the number I can find is just recordings

I have spent about 40 hours on the phone with AT & T and two full days waiting for service people trying to get UVERSE. I have been told that service had been ordered (when it had not); that my modem would arrive in the mail; that my modem would not arrive in the mail and that I had to have a technician and a $150.00 charge; then they found that there was something in the segment of the line before it got to my house that was wrong; then I was billed from the time the modem arrived even though I could not connect because there was something wrong on their end with the signal; then I spent two hours with a technician on the phone who was trying to help me connect to my paperless bill - she finally suggested I go back to paper; the paper bills went to the wrong address; I got calls from the collection arm of AT & T and twice now I have spent 1.5 hours on the phone on September 8 and October 3, going over the charges, having the credits applied which I was promised. I paid the balance on both days by credit card and was told that my balance was zero both times. Today I got an e-mail reminding me that I owed $165.00!!! What is wrong with this company? All the representatives are very nice, but whatever they are doing does not seem to correct the problems! If I had any other choice for service at my location - I would take it, even if it cost me twice as much.