AT&T Corporate Office & Headquarters

I've faced the run-around for 4 months. Started when I signed up for All Distance (long distance plan for $52/mo). Since then they have charged me 33Cents/min for long distance AND the $52 a month. In trying to straighten this out,I am on phone for two hours every month talking to Filipinos who barely speak English. I will end my service as soon as I can w/o dinging my credit rating.

AT&T is the worst company to ever deal with,I have had problems with this company on the very day that i had service. My entire house was re wired my service is always intermittant,and sometimes all day we are without service. My bills are always paid they will disconnect you and then re connect saying its a mistake then bill with a $ 30,00 charge on three equipment. These tech do not know what they are doing,and the advisors are very rude,and shows no respect to the customers, I remember the days when the customer is always right but Corporate greed took over and the managers and president make's all the money.Not thinking about the customer welbeing. WHAT A SHAME I WILL BE MOVING TO ANOTHER COMPANY I STRONGLY RECOMMEND THAT PEOPLE SHOULD NOT USE AT&T SERVICE EVER THIS COMPANY IS ALL ABOUT THE MONEY PLEASE DO NOT PARTICIPATE IN ANY PROMOTIONAL LIES THEY ARE TO EXPENSIVE AND THE SERVICE SUCK BIG TIME. I WILL BE PASSING THIS NOTE TO EVERYONE , I SEE OR KNOW.

The worse customer service and company ever. I returned my equipment on 09/12/11 after getting the run around from them and was even given the wrong number to give to ups. They received the equipment back on 09/14/11 and then 6 weeks later 10/28/11 I receive a call from a collection agency stating that I owe them $660.00. I told them that I sent their equipment back and the collection agency said that this did not say what it was for and that I to pay them the $660.00. I called AT&T and they said that the equipment wasn't received until 10/26/11 and that it was over the 120 days return date. I told them that I have the proof that it was turned in 6 weeks prior to them putting me in collections and they said it didn't matter that there would be no adjustments. I told them that this was a scam and that they told me on 09/12/11 that if the equipment was returned then it would be removed as outstanding. Once I sent in in they still continued to argue that it can not be removed and that they want their money and it will remain in collections until it is paid. I am lost for what I can do. This company is totally corrupt and they have no regards for their customers or what is right or wrong. This is why you can not get past the customer service workers. No corporate numbers or fax numbers to speak with anyone that can truly help you. I totally regret having service with them and advise anyone thinking about changing to them (ATT) DON'T DO IT!!!!!!

at&t is the worse company i have ever ever dealt with i cancelled service in sept and they are still billing me they are still stealing money out my account and they refuse to return any of my phone calls you ask for the corp number they give you the run around. at&t sucks.....

AT&T employs individuals that will sign you up for UVERSE and then steal your identity. I contacted their fraud department and an individual there could not even tell me what AT&T does to protect their customers. DO NOT do business with AT&T.

ATT is a nightmare. Promised $14.95 for internet service back in July, no other service need, just internet. Now saying it's $24.95 because I didn't get the phone service. Even the ATT STORE AGREES WITH ME!!!!!!!!!!! ATT even fights with the store employee. My $100 rebate has never been sent and now they have no record of it. Does anyone know of a number for CEO Randall Stephenson - ATT won't give out any numbers to their corporate office. DO NOT SIGN WITH ATT!!!!!!

November 2010 I signed a service agreement for U-verse and 4 phone lines. A year later I still don't have my U-verse or any internet for that matter. I have been charged for internet the whole time and when I didn't pay the fraudulent charges my service was cut off. I cannot get anyone with AT&T to even respond. This includes Eric Watts in the "Office of the President" down to Leisha Bradley who was the initial sales rep. When dealing with customer service the person you talk to will never be able to help you, it is always another department's issue. STAY AWAY FROM AT&T.

Horrible horrible company. Phones do not work and it is a nighmare to try and get them to replace them and in the end you have to use an upgrade to replace a phone that doesn't work. I hate AT&T more than I have ever hated any other company. Will try to escalate complaint to corporate but I can only imagine what luck I will have.

AT&t is the shittiest company ever...after being tricked into uverse.. thet dropped my landline(POTS)...we have a ringmaster that after a month and a half it still does not work. you call repairs to follow up and they say nithings wrong so we closed the repair. I said it is not repaired I want a supervisor they refuse. They say they will open another ticket. Oh I did get 1 suoervisor the last time she promised to follow all the way to the end and gave me a bogus email and refused to give me her id #. Her name is THERESA TREMBALL out of the St Louis KY. She deserved to be FIRED for the LIES as well as everyone else in ST Louis!!! DO NOT GET UVERSE OR USE AT&T unless you enjoy anger, migraines, and high blood pressure!

I am very upset and not happy right now with the service and the staff, not a pleasant people to work with, My last ever time trying to work with them, they are really not a good company esp in the midwest, they have no signals out here. DO NOT SIGN ANY CONTRACT WITH THEM AT ALLLLLLLLL.

I started the service with your company since 2005, and she claims that I agreed to be charged one month in advance. I am very disppointed with your company, customer service, and the overall experience I had with whom I contacted on the phone. I have been happy in Virginia before I moved to Chicago, but not the case anymore, I have had bad reception, dropped calls, many voicemails I can't hear, nor pick up any incoming calls. This is a very very very poor service, and it did not help at all when I tried many times contacting customer service who were very horrible in explaining my concerns, rude, and do not have a clue on what's going on. I am very disappointed and upset that I had to work with such company,and sadly I had to waste another 15 minutes of my time to write this letter, and hopefully SOMEONE in your company will actually do something about this. Many people have voiced their concerns but what have your company done to solve these on going issues with connections, and bad service? Nothing I suppose. Otherwise I won't be writing this letter Thank you for all the my lost minutes. Congrats AT&T!! You have lost another customer!

I started the service with your company since 2005, and she claims that I agreed to be charged one month in advance. I am very disappointed with your company, customer service, and the overall experience I had with whom I contacted on the phone. I have been happy in Virginia before I moved to Chicago, but not the case anymore, I have had bad reception, dropped calls, many voicemails I can't hear, nor pick up any incoming calls. This is a very very very poor service, and it did not help at all when I tried many times contacting customer service who were very horrible in explaining my concerns, rude, and do not have a clue on what's going on. I am very disappointed and upset that I had to work with such company,and sadly I had to waste another 15 minutes of my time to write this letter, and hopefully SOMEONE in your company will actually do something about this. Many people have voiced their concerns but what have your company done to solve these on going issues with connections, and bad service? Nothing I suppose. Otherwise I won't be writing this letter Thank you for all the my lost minutes. Congrats AT&T!! You have lost another customer!

I had at&t about 6 months ago and because of a problem with the way the account had ben built, my husband and I couldn't recieve calls. We were told it was the phones over and over, so we kept getting new ones. finnaly on day 33 of out contract we were told it was an unfixable problem with the way the account was built and we would have to pay $700 to cancel one account and start over from the ground, so we anceled our services. Fast forward to two weeks ago. trying to see the best of the situation, we decided to go back to at&t. BIG MISTAKE. Now, 11 days into the contract, our phones really ARE malfunctioning, and they refuse to switch them out because apparently we were unaware that a person my husband worked with at a previous job who was friends with the manager of our store that we were boasting about taking back good phones over and over when in fact we were told it was phone problems, not account problems until day 33. THAT obviously was a lie. They are accusing us of fraud and on day 11 even rufuse to let us cancel our contract! I'm so upset,we were not informed that we "commited fraud" when we bought the phones and our contract states we have a 30 day cancellation right. end of story!!

ATT REALLY WHAT KINDA SERVICE ARE THEY GIVING NOTHING AT ALL BUT HIGH BLOOD PREASURE AND DOCTOR BILLS. THEY JUST WANT TO TAKE YOUR MONEY AND NOT RESOLVE ANYTHING THEY SET UP APPOIONTMENTS AND RESCHEDULE IT AGAIN ON THERE OWN. HOW MUCH WORK IS A PERSON SUPPOSE TO MISS JUST TO GET SERVICE MISSING MONEY DUE TO THERE NEGLEGANCE. I ADVISE NO ONE TO GET ATT

I've been with AT&T for 4.5 years, full U-vers service, never had any real problems with AT&T until now, they were billing me $285.00 per month for phone, internet and cable, had another company contact me and offer the same plan for 12 months for $107.00, went with them. You can sign up with AT&T very easy but you cant cancel that easy, called AT&T twice to tell them to stop my services, they stated they could not until an order went through due to my phone number being ported. No problem keep the phone running until the order goes through just cancel my cable and my internet then once the phone is ported cancel that too. Their answer,cant do that, are you kidding me, I cant cancel service for cable or internet because of the phone line. The phone will take 1 to 2 weeks to get ported so now I have to pay AT&T for providing nothing and my new provider as well. cant get any help from their high quality customer service people, cant find a way to contact their corporate office, get hung up on the phone, no one there seems to care at all. I bet when I get a class action lawsuit filed due to them doing this to me and everyone else that has gone through it I might be able to get something done. VERY FRUSTRATED!!!!!!!!!

CEO Of AT&T, Our Organization Voices of Experience, Inc. is a community organization that caters to our community needs, at the present we are working with our kids after school to guide them away from this violence that's trying to hold our city hostage,with that saidth we are in need of a computer-lab in order to further our kids education, also get teens,, adults,, and senior citizens involved with learning how to use the computer basics. I spoke with the Director of Goodwill Industries with partnering to help us with LearnerWeb a program that teaches the basic of using computer. She advise me that their funding was low, so I would appreciate if your corporation donate your use computers that can be wipe clean of any confidential information and we can start to builld a computer lab in our community where it is so desperate needed as a tool, so we could help change the mind-set of some of these young folk in doing the right thing. Can you please contact me at 504 699 8288 or email- thee5moe@gmail.com and Voices of Experience, Inc. 3207 Erato St. New Orleans, Louisiana 70125. Thanks for all cooperation and any consideration will be greatly appreciaqted.

I live in a very rural, remote area. ATT was the only choice for a cell phone. I have been with them 10 miserable years. My first phone wouldn't work at all at my house. I couldn't get out of the contract and paid for 2 years on a phone that rarely had service. Then a tower was put in nearby so I renewed the contract; and not only for one phone, but three. (My daughter, my fiance and myself.) My fiance died suddenly...again, couldn't get out of the contract for that phone. When my daughter got married, I didn't need her line, but ATT talked me into keeping 2 lines because they said I got more minutes being on the family plan, and in the long run it would be the cheapest way to go. Last week I called to increase my text messaging and ATT talked me into renewing my contract. I had seriously planned on changing to Straight Talk which is available in the area now. But Thelma, at ATT, made me an offer that I couldn't refuse. 950 anytime minutes, unlimited text, unlimited mobile to ANY mobile, and a new Soltice II phone. $59.99/month. This was a bit more expensive than Straight Talk, but being a creature of habit, I decided to stay with ATT and renew my contract one more time. I got the phone and it didn't work. When I called ATT they told me that there was no way I was offered a contract like that, as ATT doesn't have that type of contract. I told them that I wrote everything down the night I talked with Thelma, and before we got off the phone, I repeated what she had told me, to make sure that I understood the agreement. I was told that my plan was only for 450 anytime minutes, unlimited text, unlimited mobile to only ATT mobile. Oh, ATT also insisted that I change my phone number to the extra line I had. So I let everyone know of my new number, which is a pain. I have spent approximately 3 hours on the phone with ATT over this, changed my number, been lied to, and am now being told that it will cost me $122 to get out of the contract. AND, in all the years with ATT, the representatives that I talked with last night were the most unfriendly, nasty people I've ever dealt with at ATT. Apparently ATT doesn't understand that there are other companies popping up out there that are offering much more, for much less - with no contract. I will be going out this weekend to arrange for a Straight Talk phone and I will be sure to let anyone I know who is still foolish enough to consider dealing with ATT know what a mistake they will be making if they do so. Shame on ATT. I feel sorry for all the employees who will be losing their jobs as other companies take away ATT's business.

We are in Florida. I'm trying to reinstate since 3 weeks my International Phone Service with AT7T and nothing works out even I have received three confirmations by e-mail the service would have been reinstalled. This company is simply to big and monopolized to be interested in a single customer. They should be splitt up again as they have been 25 years ago. They did not learn so they should suffer form their arrogance and ignorance.

I have been with AT&T for 25 years. for the past 4 month AT&T has been taking out money from account and "the syatem "stating that it's not true,even when i faxed in my bank statement and had several managers confirmed aswell. one manager "said they would "turn your service back on per "Robert wright.I will not stop until they meet my demand.

I have been with AT&T for 3 years now. I started out with DSL and Phone. Since most of my phone calls was through my cell phone I decide to drop the phone when my contract expired and just have DSL. Well I have a job where I work from home I make good money and its a study paycheck. Well I received a letter in the mail last week telling me that my DSL would be switching to U-Verse and that i needed to call within the next 45 to insure a smooth transition. So I called them up and the basically told me that I had to sign a new contract. I asked if I could keep my DSL and then they said no DSL is no longer going to be offered that U-verse is taking over. So I signed up and got the Modem on that Friday. My service date was set for 8PM on Monday 10/31/11. S0 now its Wed and after 25 calls to tech support and being give the run around and lied to its still not working. Now my boss is on the verge of firing me because I can't work because of no internet and all the response I can get out of them is I'm sorry I understand you Mr. Henry but theres nothing I can do. WoW. AT&T I hope all your corporate employees and every other employee rots in hell.