AT&T Corporate Office & Headquarters

I too have been screwed by this company. I ordered a direct tv bundle on 10/10/11, was told by 10/14/11 I would have my phone and Internet. On 10/13/11 my satellite was placed with no problems and my new Internet moden was left for me to install. Well here it is 11/2/11 and after dozens of calls to all of the above including the Appeals and Escalaton Dept. I'm still without. Unfortunately I didn't do my research, had I come across this sooner I would have gone back to my expensive Comcast. I take care of my 84 yr. old mother and it in our best interest to have a LAN line. Comcast cable was always going out. Is there any reputable communication companies left in this country!

AT&T Customer Service does not exist. Have had 3 techs at my house in the last 11 days and have been on the phone with them 8 out of the last 11 days. System re-boots on its own every 12 hrs (lose TV and phone service) Want to talk with a Manager at AT&T and told "Operations Managers" do not talk to the public!

I've been having dropped calls with my phone for two to three months and I've tried everything that customer service has requested for me to do. I've had my iPhone replaced twice, my sim card as well until my service just completely stop working with that device. I pulled out my blackberry thinking that it was my iPhone and boy was I wrong, I'm having just as many or more dropped calls, I have been totally miss led for nearly three months. Customer service has not been helpful, the Techs can't figure it out, so who in the world do you have to speak with to have issues resolved¿ My mother has been trying to contact me all weekend and she got a busy signal or a message that said I couldn't be reached, she went as far as notifying the authorities because she thought that it was something wrong with me. Ratings! There should be a zero there to choose.

I been with AT&T since 2006 and I had a total of 9 lines. This company has been cheating us out of money since then. Every month our bills would be over 120 dollars per line. We were being charged twice for services and finally we had enough. The customer service people are rude and like to talk to people any kind of way. When we are the reason they have a job! And corporate is no better

At&t customer service stinks. All I have had is lies. They ship you from 1 person to another and everyone has another lie. I have cancer and I don't need this stress.I wonder what the share holders would say if we all canceled our service? We got an automotive phone call said that all was fixed bu no way...another lie. I will try monday calling corp office...I know thats a laugh but I will try. Maybe the new people need to help us out.

After reading a few of these I can tell this will more than likely be a waste. Let's find out. After taking nearly 2.5 months of back and forth internet has finally been successfully installed without any issues. I am now continuing to wait on a clear answer to why I cannot get Uverse/digital tv. I don't understand why I am not able to get this. I find it interesting that ATT is not interested in my money. Your feedback would be appreciated. Aaron 2193313524 paaron9@yahoo.com

I oured a bill back in 2007,and I payed it to be my phone back on,now I get phone service back again through att,and internet,so I broped the phone and just have dsl internet,now that I want to get U Verse my old bill that I payed is comeing back up,I have had just about all I can take and I am going to fined me a new internet service,just like I did with my phone,I love my magic jack.

I canceled my service on June 29 because we moved into an area that did not have AT&T. I paid my final bill on July 20 but, on Aug 20 they took out of my checking account a full month's bill $255.01. When I called they said it was a mistake and they would refund my money by check in 4-6 weeks (what??4-6 weeks). Well, I did get the check in 5 weeks. Thought that was the end of things but at the end of September I get a bill for $795.00 you can imagine my surprise when it said it was for non-returned equipment. I had taken my equipment to the UPS store like they told me to on Aug 24. and according to UPS tracking they received the equipment on Aug. 26. So again I had to place a call to find out what happened, after being transfered 4 times I finally got a woman (Pauline) who said she took care of it and I won't be charged because they did see it was all returned. Fast forward to today and boom my checking account was in the negative due to AT&T taken $795.00 out. I'm flipping mad..I called again and was transfered 4 times before a man name Dan told me they would send me a check in 4-6 weeks. Are you kidding me..It's $795.00 and it bounced two other checks on me. I like tons of other people live paycheck to paycheck and what do I tell the electric and water company when they come to shut me off for non-payment that they have to wait 4-6 weeks for the check from AT&T.

OMG! This is so funny! Everyone here, pouring there hearts out, hoping to be heard like fleas yelling in the ear of an elephant as it lumbers through the jungle. (the Att Jungle) LOL. Fact: ATT DOES NOT CARE ABOUT YOU. OR YOUR PROBLEMS WITH THIER SERVICE. AS LONG AS YOU CONTINUE TO PAY THEM. Solution: STOP PAYING ATT! USE A CHARGE BACK ON YOUR CREDIT CARD. BLOCK THE BANK DRAFT ON YOUR ACCOUNT. STOP • PAYING • ATT • FOR • SERVICE • YOU • ARE • NOT • GETTING • !

Troy Michigan AT&T store ARE RUDE I TOOK MY PHONE BACK 2 TIMES BECAUSE THE DID NOT WORK THE 3 TIME YESTER DAY OCTOBER 21 2011 SERVISE SAID TO TAKE IT TO THE STORE SO I DID AND THEY DID NOT HAVE THE SAME PHONE TO REPLACE IT AND WAS TOLD I HAD TO PAY 35$ RESTOCK FEE ON A PHONE THAT DID NOT WORK SO I CALL AT&T CORPORATE OFFICE AND THAY CALL THE STORE AND TOLD THE MANAGER TO REPLACE THE PHONE. WHEN I GOT TO THE SOTE THE MANAGER CAME OR SREAMING AT ME AND MY KIDS THAT AT&T WAS NOT EXCANGING ANY MORE PHONES FOR US FOR ANY REASON EVEN IF I HAD INSRURANCE AT ANY STORE AND SAID SHE HAS NOTED THE ACOUNT THAT NO ONE WAS TO GIVE IS AND SERVICE AT ALL.. THAT WE WERE NOT TO EVEN TO COME IN TO HER STORE EVEN TO PAY OUR BILL SHE DID NOT WANT OUR BISNESS AT ALL THAT THE kind OF SERVICE I GET FROM AT&T

I renewed my AT&T contract (against my better judgment) & activated my new phone "Sharp STX 2" on 4 September 2011. Since then I have experienced nothing but headaches with the phone and AT&T Customer Service. The phone drops calls CONSTANTLY! If the calls aren't dropped they divert to a HOLD status, at which point, I have to RETRIEVE the calls. The Customer Service conducted numerous test and CONFIRMED that there weren't any tower problems but the phone is DEFECTIVE and needs to be REPLACED; however, when it comes to actually getting the phone replaced AT&T refuses to replace the phone. The Customer Service is PATHETIC, nothing less than ATROCIOUS... They promise a lot and deliver very little. AT&T, in my opinion, is the worst Customer Service I have EVER dealt with. Shame on me once, maybe twice; however, never a third time. I WILL NOT be renewing my contract on the next go around.

AT&T has no idea what they are doing there service is non existent. They changed our telephone number without our permission and we asked for it to be ported back they have given us the run around for nearly a month and we are still no further than the day we started. They dug through all my irrigation lines did not even ask if we had an irrigation system . They told us they were going to dig it by hand but that did not happen. Nobody cares to fix it and all they do is pass you on to someone else and make false promises. It is a disgrace that we have to actually pay for this.

I was with AT&T for over 15 years. When I married I changed to my husband's plan and paid my last bill with them. Three years later, yesterday, I pulled my credit report and find that 1) They turned over a past due amount of $192 to a collection agency named Enhanced Recovery Systems, 2) this is on my credit history as unpaid. FACT: I never received ONE past due notice from AT&T...FACT-I never received any notice of ANY kind from this collection agency that any money was owed. This came as a total shock to me. I had always paid my AT&T bills on time and was very careful when closing my account to be sure it was paid in full. I have no idea what to do now...am just so fuming angry I would stutter! I don't know if I go to AT&T or to this collection agency for help. Is there anyone out there with any suggestions? My email address for help is hapamango@gmail.com...THANK YOU in advance for any advice.

We had Verizon, but when the iPhone was only offered through AT&T, we made the switch. BIG MISTAKE! No, the mistake was not the iPhone but with YOU. With Verizon, we never had dropped calls, not even in our basement. Their service was flawless here. In order to compensate for your poor signal, we purchased a MicroCell unit. That was a wasted $200.00. The calls continue to be dropped, EVEN when we're making a call in the same room with the MicroCell. What a joke. The MicroCell is nothing more that an ugly hunk of plastic. It's a scam! Your local AT&T retail store, along with the dial-up customer service personnel have told us we are in an area surrounded by your towers, and that reception should not be an issue. OH, REALLY! It's been a year now, and we're committed to using the iPhone, as we are an Apple household. We are loyal to Apple and their products. HOWEVER, you are making many users/customers extremely displeased with your lack of attention. We've read numerous complaints regarding your service, and had hoped by now some measures would have been taken to alleviate the distress your system has levied upon your customers. YOU OBVIOUSLY DO NOT CARE, as is apparent by all the dissatisfied remarks we have read from others. We don't expect to hear from you. You've done nothing to engage our loyality. Why do you continue to ignore your customers? Who do you think is paying your salaries? If you were in our shoes, you'd make the switch to Verizon. However, we are not made of money, and are on a limited income, and cannot afford to simply jump ship; not when jumping means shelling out over $500.00, PLUS the cost of a new iPhone. Who's running AT&T; Congress? HELLO? IS ANYONE THERE? HELLO?

For the past 3 day I've been trying to get in touch with someone in AT&T. A tech support person,coustomer service,billing ,I,ve tried everything but except killing myself and got nowhere and nothing but disgusting and aggravated because them don't have ANYONE TO ANSWER YOUR CALL EXCEPT A MACHIME.And when you think your finished the talking machine comes back on. AT&T HAS TO MANY THINGS IN THE WORKS AND NOONE TO HANDLE IT.THEY LAY OFF PEOPLE THAT NEED A JOB AND REPLACE THEM WITH A MACHINE. THIS IS A DISGRACE AND DISREGARD FOR THE CONSUMER.AND WE PAY TO BE TREATED LIKE WE'RE STUPID.AS LONG AS THEY GET THEIR PROFIT THEY DON'T CARE ABOUT ANYONE OR ANYTHING EXCEPT THEMSELFS. THIS IS A SORRY CASE OF PRODUCTION IN LIFE.WHAT'S THEIR NEXT STEP.ONLY THEY KNOW - WE DON'T

My actual rating is zero star. I picked up AT&T services in July, 2011 for internet and phone. I had just bought a new lab top and within 3 weeks of service, I was being kicked off the internet every time I got on. When I called AT&T, the problem was fixed temporarily. After 1 week, I was not able to get on the internet at all. I have sat on the phone on hold for hours on end. No one could find the problem. Finally on October 12, 2011 I was told that my internet service had been disconnected for over 1 month. I have automatic payment deductions each month and payments were made. I thought it would be as simple as restoring my service. However, as of today's date (October 19, 2011), my services have not been restored, I am awaiting a return call (for what, I don't know) and I am waiting for a refund of monies I paid while not getting service. After reading the horror stories of other customers, I am not so hopeful in getting a positive response anytime soon. If not, this matter will be referred to the Attorney General and the Better Business Bureau.

at&t in general is hard to reach 2 settle wireless problems! i encourage everyone that comes 2 this site 2 not give up untill you reach corporate offices and demand your issues resolved! call 611 on your cell phone and make person answering for at&t that they put a note on your account that you will not! pay your bill as long as you continue 2 get poor service & call every day!!!!!!!!!!!!!!!!!! maybe ? sooner than later at&t will provide service due 2 you!!!!!!!!!! persistance will pay off!!!!!!!!!!!!!

I have been with AT&T for over 20 years and had uverse installed and i have to say i have never seen such piss poor communication in my life. They have screwed my bill up so bad and i am so tired of fighting with them. They do not care about their long time customers anymore. I am contacting our local news stations and have also notified anyone i have come in contact with how crappy their service and customer service has become. As soon as i can get away from them i will be gone. This is unreal i wish they would go under as far as a business is concerned!

I’m sitting here waiting for my high-speed connection to activate…and still nothing! I’ve called them a half dozen times already and each of these times I’ve been given a different set of excuses as to why…makes me wonder what kind of excuse(s) I’ll get next time I call!! It boils my xxx to think I gave up Earthlink dialup for this!! Say what you want about Earthlink or their dialup service, but it works and is reliable and has been there for me since I went with them in OCTOBER 10 2011… I’m giving this another few hours, and I will call them and tell them to put the service up that place where the sun never shines!! I echo the comments of others here who think ATT high-speed sucks!! It sucks!! I WILL CANCLE ALL 5 CELL PHONES AND INTERNET AND CALBE TV IT ALL SUCKS AND KNOW ONE KNOW HOW TO IF IT WITH OUT BILLING YOU EXTEA

I have been with att for wireless 20 years. I have been through the back and forth changes with cingular, att back and forth. My problem started in March 2010. I bought a motorola flipside and a tundra. My flipside froze up after 6 weeks and they refused to send me a new phone just refurbished. I was upset after paying all that money but was leaving out of town and had to accept it. The new one has not worked properly since day one but has now gotten worse. I called today and because I don't have a personal computer they won't help me. Updates may be what causes my phone to shut off by i tself but has nothing to do with the keyboard light that works when it wants to. The tundra spring hinge will not stay open and it has not been dropped or abused in any way. They won't replace that one either. The newest phone htc enspire is 6 weeks old, the speaker is badly crackling and it won't charge, they might send a refubished phone after I paid for a new one only 6 weeks ago. I have a plan thats over 200.00 a month and they will do nothing. They won't help a 20 year customer, don't think for one second they will help any of you. As soon as my contract is up, we are out of there