AT&T Corporate Office & Headquarters

To anyone reading FROGGIE's post. The number posted to the Office of the President is but one of dozens of similar numbers. AT&T has offices like this set up for different states and different departments, such as wireless phone service or home phone and internet, just to name a few. If you get satisfaction from one of these numbers, congratulations. For the most part, they are just another smoke screen set up by AT&T between the consumer and the people with real power in the company. I've dealt with them and continue to deal with them. For the last 60 days they have been unable to fix the errors on my account which are in excess of $3000.00, even though they fully admit all of the errors were caused by AT&T.

Isn't it funny how everyone is saying that AT&T sucks? And yet... they continue to suck? What exactly is this? A place to vent? I got a crazy idea you corporate assholes- instead of continuing to suck at every single aspect of customer service imaginable, how about you actually attempt to change? How about you actually spend your billions of dollars and put it towards something like a decent way to solve customer issues? how about you make the company about the customer? AT&T, your company, and everything you stand for is a disease. You all are a corporate LEECH, and you rape people of their money, and you thrive. You are a parasite. It's time someone screwed you like you screw the good people of this country. I hope that one day very soon, your entire operation is destroyed.

I am very ashamed to say that I have AT&T service. I recently added the U verse and internet package to my home. That truly was a huge mistake, I called customer service tech support after two days of service cause I had no service starting at 4pm the day before Thsnksgiving, I was told someone would be there to fix it by 9pm. Needless to say nobody showed up, except guest for the holiday. I called them ay 9:10pm and was talking to tech support and had a call from them coming thru in call waiting,to tell me nobody was gonna make it to me, at this time its 20 minutes after 9. That is the worst customer service EVER,then to here the tech support supervisor say to me that she was calling the field supervisor and the tech guy. I was told neither one were answering their phones...Really... I am gonna call corp.office after this post. My TV wasnt fixed till the next day on THANSGIVING, at 11ish in the morning, all though I was promised first thing in the morning.Just saying, I used to work in an inbound call center for sprint/nextel. I will say we gave an amazing customer service compaired to these folks.. I wish I could have a supercisors job, I know I could make a difference!!!!!!!!!!

REGARDLESS . WHAT EVERBODY THINKS OF YOUR .SERVICE. I THINK YOU GUYS ARE NUMBER IN MY BOOK. WHY I KNOW THIS.ITS BECAUSE I USED TO WORK WITH AT@t TELEPHONE BACK IN 99 -2007. I DELT WITH ALOT OF CUSTMERS IN THE CONSTRUCTION IN THE LINE OF MY WORK. SAD TO SAY BUT THESE PEOPLE DONT KNOW HOW HARD ARE JOB IS WHAT TAKES TO GET THEM IN SERVICE.PS MY NUMBER IS 832 703-7240. I WAS A CABLE SPLICER AND I AM TRYING TO GET BACK WITH AT@t.I CANT GET ACCESS THROUGH THE COMPUTER TO APPLY FOR THE OPENING POSITION.PREMISE TECH IN HOUSTON SURROUNDING AREAS .REQUISTION NUMBER 1132206.HOUSTOM TEXAS 77022.HOME 713-692-6513

To Whom it may concern; I would not give ATT one star, but the web site does not allow for no stars. Now they have fixed the star rating. I have read the comments left by people before me, I wish I had looked before changing from hard wire to VOIP. If ATT did not have some sort of monopoly, they would be out of business in thirty days. This is the most incompetent company I have ever done business with. It took 14 techs to solve the problems with the installation of U-Verse in my home. I spent a total of 60hours with the techs and on the telephone. I indicated that after the Holidays I would start looking for another service and was connected to the retention center, where I was offered a bribe to stay with U-Verse. I indicated that I wanted the offer in writing. I was told they can't do that. I have been taught that if it is not in writing, it does not exist. I want some sort of compensation for what I went through, but no one will call me back, even though they said they would. I doubt that anyone from ATT reads this, as I have concluded they just do not care. My New Years resolution is to find a replacement for ATT. I do have to say that the U-Verse internet is much better than DSL. Now all we have to do is get off Yahoo servers, where they have to many users for the server capacity.

Lost phone service sometime on Nov 22. Reported the outage which includes my home phone and internet service. After trying to speak to a human being after an hour I gave up. All the computer would tell me is my service would be restored by the end of business day Thursday, Thanksgiving can you believe it. I was finally able to speak to a human this morning and they could not provide any additional assistance or expedite even through I explained I have a family medical emergency I am dealing with. When I complained to the customer service rep this morning about not being able to speak to human on Nov 22 I was advised they are there 24/7 - well I have attempted 5 times this evening to get an update and have been put on hold each time for no less than 10 mins a time and no one every picked up the home. Also if they need to get into my home since I will not be available on Thursday I will have to reschedule the repair. As soon as I am fully operational again will be looking into switching to another phone and internet provider.

I am a shareholder and I am as mad as H _ _ _ ! We had an outage here in Hernando County Florida and it took 30 hours to get it fixed. Called the REPAIR line and was told on Saturday the 19th Don't worry we will get to you before the evening of Wendesday the 23 rd. When a problem arises with Verizon they are there at least by the next day, We don't have Verizon in this county. Very poor service and God forbid you don't pay on time OH! Brother you will get a responce then for sure.

My rating of poor goes to AT & T for their very poor, uncaring, umprofessional customer service. At&t should be outraged! While on hold, I happen to read ALL the the reviews posted about At&t. The NEW At&t is a horrible! I have a BB Bold 9700 and encountered a problem with the return key. When I went into my local At&t store, I was told that so long as it worked.... and also I could try to go to the repair center and see what they could do, as I could possibly get a replacement, refurbished phone for $? That was not an option for me, as my phone is in mint condition with the exception of the malfunctioning button. Needless to say, the button gave in after repeatidly pressing. I called 611 from my cell and tried to get assistance. After an extensive conversation and hold period, I was told from the ATT representative that she would authorize an override upgrade for me. I could go into the store and all the information would be in the noted in the system. Well, I am sure everyone knows from this point how the story widns up. There were no notations on the system as to any authorized orverride upgrade. There were no options available or given. The MANAGER of the store, was of no assistance whatsoever. He tried to humilate me and make me look like I was not able to comphrend what was his explanation for ATT's rudeness, and contrary information from representative to representative and from store/center to store/center. I have been a "PREEFERRED CUSTOMER" as they say, for many years, and If ATT would like to continue to have my business or everyone elses for that matter, they should try to make MAJOR IMPROVEMENTS in their customer service. I called this morning and was connected to a rep who obviously was NOT a morning person, and right now I am on hold for dear life. It is unacceptable and again ATT should be ashamed of themselves. WHen you look at the FInancial reports on line, (Public record) you see who makes them who they are and we are treated like, well you know what. AT & T, you should be ashamed! You call yourself a company with excellent customer service, all that hogwash in your commercials, recordings, media, etc., is a crock. When my contract expires I WILL DEFINITELY be going elsewhere!

PLEASE READ THIS ALL THE WAY THROUGH! DOING BUSINESS WITH AT&T IS HORRIBLE: i gave 2-stars because internet usually works, but when it doesn't, MINUS 5 STARS! last weekend, i had outage problems and was TWICE told that the outage was corrected and i was asked to troubleshoot each time. each time, the internet customer service person who assisted me was given incorrect information pertaining to the outage being corrected. i had wasted more than 2 hours on the phone (including a few "disconnections") with at&t that saturday and sunday. when my internet service was restored monday, i called at&t internet services to get credit for the outage and the frustration, inconvenience, and poor performance by the at&t internet team. i was transferred around 5 times until i finally had to drop the project because i had somewhere to go. WHAT A SURPRISE I HAD IN MY MAILBOX THIS PAST SATURDAY: a "welcome letter" for an upgrade in high-speed internet plan ... i was SLAMMED, and i think that it was the fast-talking at&t representative from india who kept on trying to put me in a new plan intimating that my present plan may be responsible for the outage! IT TOOK ME MORE THAN AN HOUR TO GET THE WHEELS IN MOTION TO GET MY PREVIOUS PLAN RESTORED, AND THE CUSTOMER SERVICE REPRESENTATIVE COULD NOT/WOULD NOT HAVE A CALL MADE TO ME INFORMING ME THAT THE SITUATION WAS CORRECTED! i found this website and am going to write to the CEO. AT&T, through their employees' negligence and fraud, detracted from the quality of my weekend for the past two weekends, and i am going to sue AT&T in small claims court in Fulton County, GA if i am not compensated for my inconvenience and frustration.

I wish I could rate this service negative 50 stars. I am just joining a flood of people who complain. There is no service at all. A switch from regular service to u-verse is going on for two months now and I am being billed for both lines. It is never ending story with no positive outcome.

AT&T MUST GO UNDER! For everyone that dislikes AT&T, we must start a movement. Post youtube videos, send text messages, send emails and tell everybody you know how horrible they are. Advise anybody and everybody never to do business with them!! When a company is at dirty as AT&T, they need to be shown who is boss...the customers. Now take your power and your voice and cripple them! You don't have to be powerless anymore. Show them that your voice can make a difference. AT&T MUST GO UNDER!!!!

I had at&t worldnet dial up service for about three years. I never had a problem until I canceled my service right before AT&T took over worldnet. I cancelled online but couldn't cancel the Automatic withdrawal from my bank. I thought that when I cancelled the service it would stop coming out. So after spending an hour and a half on the phone getting transferred from one department to another they finally cancelled my auto pay that was in Sept 2010 and I have a confirmation #. just yesterday I saw that they took money out of my account. Over a year later. This is a nightmare! They are on the East coast and I live in Alaska so I will have to do it at work again.

I live in downtown Oakland and cant get any 3g or even a bar of service on my block. I called Moses at AT&T to describe my delima. He didn't seem to care what so ever, and I asked to speak to a supervisor. "You are" was his response. I asked him if the 130$ early termination fee I wanted waved was worth the fact that I am going to get as many people I know to switch to Verizon as possible, and his response was once again of someone who could care less about customer service.

Have a complaint like I do, send it in, go cretified mail with a return receipt to the CEO: AT&T Corporate office: 208 South Akard St, Dallas TX, 75202 Phone: 210-821-4105 Email: info@att.com CEO: Randall L Stephenson

At&t it one of the worst company ever. The customer service sucks... I been having problems with my phone I called and the supervisor tells me I'm stupid and had the nerve to hang up on me with out resolving the issues. When I asked for corporate number he kept telling me he does it have it.. I hate this phone company...

at&t is the worst company, the sale associates don't know what they are doing. my internet service has changed every month from $14.99, 19.95, 24.95 and now $42.00 I am going to disconnect my service before the next month cycle.

800-422-0499. 800-422-0499. 800-422-0499. A few days after filing an online complaint with the Texas Public Utilities Commission,I called the PUC at 512-936-7000 to request a number at AT&T to talk with a person with actual authority to deal with my concern (as opposed to the customer service drones, who are useless). The PUC operator confirmed my identity and that I had a complaint against AT&T on file, and only then gave me the number of AT&T's "executive office," 800-422-0499. She also mentioned that she was logging an entry in the PUC database recording that she had given me that number. Obviously the political influence of the utility companies in Texas is such that the PUC is very restrictive about releasing that telephone number, but at least there is a way to get it. I called the number and a person answered that line "AT&T, Office of the President." It is not really the office of the AT&T CEO, but is a department of actual troubleshooters to deal with customers who have taken their issues to the PUC. The person who took my call to that number was intelligent, motivated and apparently empowered to actually deal with my multifaceted issue. He made various calls to different AT&T departments, putting me on hold, though, so I could not hear what was actually said. In any event, he got results. I expect that AT&T changes that number periodically as it gets out to the public, such as through postings like this, but hopefully it will be good for a while.

I wouldn't even give this company a star. They deserve a flaming bag of poo. They have done nothing but treat me like crap without resolving any issues. They can't even set up basic Internet service right the first time. Their billing department can't do anything right and anyone that ships their equipment back to them they will lose it and then steal your money. They have no concept of customer service and only succeed in giving you the run around and then telling you that it's your problem to fix

Please stop the constant calls when your late for a few days on your bill. When I get paid you will get paid. You always get paid but the constant automated message about your bill is late is really annoying. I realize that I am a few days late. Its not helpful, wanted, needed or anything else. It is definitively not a courtesy. If they don't stop I will take my service elsewhere in less than 3 months. That is the wonderful prison sentence I got for signing up. Two years of hell.

Scheduled service in late May to begin June 10. When we got one poor excuse after another for no service or equiptment, we cancelled the order June 24. were given a comfirmation #. The next day 2 sets of equiptment showed up. returned it & again got comfirmation. Every other month since we receive a bill for the cost of the equiptment that WAS NOT RETURNED as well as charges for the use of the equiptment UNTIL IT WAS RETURNED> You are on hold forever, everyone says they will be glad to help but nothing is done. Finally got connected to a manager which disconnected me & gave no call back. When I called again I was told they have no ability to connect me to management & refuse to give corp. numbers. I think we should all contact the Better Bus. bureau. One more bill & we will see an attorney & file harrassment.