AT&T Corporate Office & Headquarters

AT&T WHAT A BUNCH OF CROOKS... WE WERE HIT WITH THE SAME ISSUES AS WE READ MORE AND MORE IT LOOKS LIKE THIS IS THEIR OPERATING MODO. WE GOT OVER THE PHONE A SPECIAL $133.00 A MONTH THEN WE GOT A BILL FOR $380.00 AFTER MANY CALLS AND WAISTED TIME ATT SAYS THAT EVERYTHING IS NOW $93.00 DOLLARS WHEN WE GOT THE BILL IT END UP BEING $400.00 WHAT IN THE WORLD IS THIS COMPANY DOING!!!!! ARE THIS PEOPLE MENTAL OR SOMETHING .... WE GOT FRIENDS THAT CALLED ATT THAT COULD ONLY SPEAK SPANISH WITH PRETTY MUCH THE SAME SITUATION AND WERE TOLD THAT THIS IS A PROBLEM ONLY BECAUSE THEY COULD NOT SPEAK ENGLISH WOW ATT YOU HAVE DONE IT DISCRIMINATING AS WELL ITHINK THERE IS A FEDERAL LAW FOR THIS SOMEWHERE. ATT I CAN ASSURE YOU THAT I WILL TAKE TIME IN MY LIFE TO MAKE SURE BY ALL MEDIA AND ANY POSSIBLE LEGAL MEANS THAT EVERYONE KNOWS HOW BAD YOUR SERVICE IS AND HOW DISHONEST YOUR CUSTOMER SERVICE IS.

It is obvious by the posts here that AT&T does not have any level of consideration for their customers. Even for the "simple" stuff. It is beyond my comprehension that I was duped to being an AT&T customer in the first place. As soon as I can get out from under this crap; I shall...

AT&T should be brought up on charges...they have figured out a way to LEGALLY steal from their customers! The customer service is disgusting, and they've got us all locked in because we happen to like the iPhone. They are rude, and hang up on you purposely in hopes you will not want to go thru another 45 minute call! They are liars and should be running the MOB since they run their business the same dang way! I literally HATE you AT&T, and I hope your fine customers get together and file a class action suit against your disgusting, lying, deceitful behinds!

I was hit with exobitan fee from AT&T which is not what was reported in the contract over the phone. I have been passed from representative to representative who can not tell me the breakdown of the bill.All they can tell me is your bill is overdue & it will be disconnected today. If you want your service, it will be reconnected with a fee. The representative did not even know where I can send the bill to since I never get a bill for the amount that I am supposed to be late. Thank goodness I do not have the U-verse TV. AT&T do not care about their customer, their rep are rude & do not know what is going on in their sphere of responsibility. I hope all these will caught up with them.

AT&T needs to go out of business because they sure do not know how to run one. I don't even think they deserve one star. I intend to write to the corporate bigshots for all the good it will do. I can not wait until somebody goobles them up and puts them out of commission.

nice to know i am not the only one who is outraged. i just flipped on at&t.. too much to list as to why.. enough said right? well, add another person to the list of those who will be suing at&t for this BS. I'm over it.

Does anyone happen to have the address that old phhones need to be shipped to when they send a new phone? A friend of mine used the shipping slip that came with the new phone and left it in our drop box at work and neglected to write down the tracking #...2 weeks later, AT&T now says they never received it and have shut off her phone until she pays $400 for it-keep in mind this was a years old refurbished phone that was being returned! She is trying to cross reference the "TO" & "FROM" addresses to see if she can track it that way but does not know the "TO" address. If anyone knows, I would greatly appreciate it! THANKS!

I’d like to share with you my experience, I mean my nightmare, with AT&T It started at the beginning of July, 2011. We met with a salesmen that came to our house selling your product, AT&T U-Verse. We agreed to switch to the U-verse/internet and phone package for $133.oo/month. We also agreed to free installation, free activation, 2 free Dvr/boxes and $50 visa gift certificate. I called Time Warner to cancel our existing service and they offered a reduced rate of $99/mo for the next year to stay with them, at this time I did not cancel. Then, I called to At&t, with some questions about an installation time and to see if they could match the price. From the beginning the customer service agent was rude, so I asked to speak to a manager. I spoke to the manager, Mary, and informed her of the situation and said at this point if AT&T would match the price or better I would continue on with the installation, if not I was going to cancel and stick with my current provider. She told me she would need to get back with me, when she called me back she told me AT&T would provide service for $93.00/mo for the next year. I agreed and the technician Brian McGehee came out for the installation. During the install Brian caused several hundred dollars of damage to my house. He was sloppy, unprofessional and seemed like he did not have a clue on what he was doing. When he could not figure out how to put the back up battery in our attached garage he wanted to put the box up on the wall in our living room. I refused of course and told him to stop if he couldn’t figure it out. In addition, he damaged newly painted siding and new trim on our house without evidence of changing any of the exisiting wires. Holes were drilled in the middle of siding and wires places everywhere without care. Furthermore, the holes were never caulked, which resulted in water getting behind our siding and swelling after several rainfalls shortly after the install. He even unneccessarily pulled neat and organzied attached wires that were already there away from the house and then left them dangling. Finally, he incorrectly set-up the phone service which resulted in constant static on the phone, another technician needed to come out to fix it and the root cause of the problem was the Time Warner phone jack was still plugged into the phone. Last but not least, he also disconnected our surround sound and had know idea how to put it back together. To this day, I no longer have my system set up. I will have to pay now to get a service like the Geek Squad to come out and put it back together for us. It was an utter disaster. When we got the first bill it was $313.59. I was not being charged the $93 as promised, I was not being charged even the original deal of $133 which I have in writing. I was being charged a random $173.82 + 60.67 for internet and $71.70 for phone. In addition to these charges I was charged for installation, activiation and all the equipment that the contract states were free. As you can imagine, I called to find out what the problem was with the bill. At this time, I spoke to several different people, which I do have their names and dates of conversations, but who were not able to help. Finally, on Aug 4 after being transfered around from agent to agent, I spoke to a Manager Ms. Ellen Squire. She spoke with me several times and promised to get my account back on track and to the rate of $93. Then, I got another bill and nothing had been changed or fixed. I tried calling Ms. Squire again, and she would not answer my calls. So, after 3 months of countless phone calls, getting no where and even being told that they see the notes about the $93.00/mo, but you can’t expect us to honor what we said. I had no where else to go but to cancel my service. At that time I figured the nightmare would be over. NOPE. Time Warner comes back to do the hook up and my existing telephone number is gone and At & T will not release my phone number back to Time Warner. This has been my number for the last 7 years well before I switched to At & T. Time Warner, AT & T and I have a 3-way conference call to sort out the problem. We were told I will have to re-activate my phone temporaily with At&t and then, they will port my number. At&t told me there will not be any charges for this inconvenience and it will be taken care of. I get another call the next day telling me a technician will have to come out and re-connect manually. In addition, the caller told me, I will be charged for at least 30 days of service, activation charges and charges for the tech to come out. This was not what I was told just 24 hours prior. The tech came out Nov 8, (another nightmare the tech also rips out all the wires for my security system from ADT). I was told Time Warner could come back 2 days after installation to finalize porting my number. On Nov 11, Time Warner came out and found out that my number still has not been ported. Had to undo everything and now I am waiting and wasting yet another day to try and complete my service. If you care about your customers, I would hope that you will do something to make sure that this kind of abuse stops. I know that this kind of thing is happening with a lot of other people too and it is really unfortunate because you have a good product. The problem is the inexcusable customer service and a really shady business practices that the customers have to endure. Please don’t allow your company to make deals with people and then not honor them. When there are problems that come up have a plan for fixing them. All that is happening now is your customers are feeling alienated and soon you won’t have any left. Just yesturday people were calling into Clark Howard talking about how aweful your company is and I have even seen endless facebook conversations and other websites dedicated to people discussing their horror stories from your company. These warnings are trying to protect others from suffering the same fate. Is that the legecy you want to leave behind.? I hope not. I shouldn’t have to be paying for these existing problems with my number not being ported or getting my security fixed and my surround sound re hooked up. I shouldn’t have to spend endless hours trying to talk to all of your customer service agents and have them be clueless and then start the process over again with the next one, who is equally clueless and has a completely different answer. I am really tired of fighting for my rights with this company and not getting anywhere. I have contacted the better business bureau and the Attorney Generals office in NC, maybe if enough people do that someone with enough power will force them to change.

AT&T IS A JOKE IN ANY STATE , SCAMMED ME OUT OF $250 ONE MONTH & $500 THE VERY NEXT MONTH. NO REAL REASON. LINEN YOUR POCKETS WITH COMPLETELY UNEARN & UNDESERVED MONEY. I FOR ONE AM GOING TO SUE AT&T FOR AS MUCH AS THE LAW ALLOWS. WHO'S WITH ME? OH YEA, EVERYONE.

I recently FINALLY disconnected my phone of 11 yrs Not because I wanted to but I am sooo tired of dealing with your reps. Last week was the last time. They passed me around to different representatives and a supervisor that I am sure doesn't exist, Shanta Sanders? This was all over trying to make a payment arrangement of $69.00. I have had this number since 2000, and it has never been shut off. They wouldn't let me make an arrangement. So now the service is off. I know for a fact you have lost 26% of your customer base last year. Your employees are rude generally and your company is expensive. There are too many hidden fees. You obviously don't listen to the tapes you make of customers and ATT employees. Your "representatives" are rude. This does not include the cell phone people, who are polite and friendly and willing to work with customers. The last year of service(2011) has been a difficult yr financially for me. I am trying to keep everything going in my home. You apparently don't understand any of this and don't care. However, I am done. I will keep my internet and cell phones not because of any loyalty to ATT . I don't care about you either and will not recommend you to anyone.

I used to work for att as a tech service rep i was fired on 12/05/11. The reason I was fired is absolutely ridiculous, I got fired because i supposedly didn't hang up my phone the hook even though I was told by my higher ups that if you don't push down on the receiver it will not disconnect from the phone being logged in. So I got fired for the company having faulty equipment and not being notified about it till it was to late. Att I loved my job and was damn good at keep your cust happy with the service they received if you listen to my recorded calls I put my heart into that and the company treated me like i was expandable like great agents come a dime a dozen. I post this not to bag on att but because I want there corporate to hear and notice what is going in one of there company's and really because I would like my job back this happened at west corporation in Spokane WA 99218 and I will be giving you a call thank you for your time and happy holidays and I wonna thank you for letting me be the best part of att .

I have had U-Verse installed because of Charter Communications service and poor quality HDTV. Charter's internet was stellar and rarely failed. Si I got the matching 18 meg internet service and all was good for a few days (it seemed at the time) until the internet would fail. At that point, I would call AT&T with my request to "reset" the modem. Most of these calls (about 4-6 times), I would wait on hold for about 20-40 mins. In order to get this reset, I would have to repeat my problem several times. Often changing customer service reps. It wasn't until my 4th or 5th technician (if you call then technicians) that one of them told me that I could manually reset it at the battery backup. Fast forward about 2 months and many dozen resets later, the TV began pix-elating. By this time, I have logged a total of 25 hours on the phones with customer service. Each time I call, they read the script of "there could be a $55 charge due for service). Yeah,right...anyway...the last technician that came out, (lost count by now) found a staple that penetrated the ethernet line to the gateway modem. He didn't replace the line and certainly didn't go any further inspecting this potential repeat condition in other areas (I actually found some more)So after 2 hours of replacing parts and oh by the way, they replaced the underground line and ran a above ground line between the outside pedestal and the outside main link box. He was happy, everything seemed to work and off he went. Not two hours later, here is a sample timeline just today as of this posting. 1:15pm - Service Out - Reset Normal and worked 1:17pm - Service Out - Master Reset and worked 1:29pm - Service Out - Reset Normal and didn't work after 1:40pm - Service Out - Reset Normal and didn't work after 2:50pm - Service Out - Reset Normal and didn't work after 3:05pm - Service Out - Reset Normal and didn't work after 3:15pm - Service Out - Reset Normal and didn't work after 3:25pm - Service Out - Reset Normal and didn't work after 3:33pm - Service Out - Reset Normal and didn't work after 1:40pm - Service Out - Reset Normal and didn't work after 4:14pm - Began working on it's own 4:17pm - Service Out 4:20pm - Began working on it's own 5:07pm - Service Out 5:10pm - Began Working on it's on 9:10pm - Service Out - Reset Normal and worked 9:13pm - Service Out - Reset Normal and worked This is my service...Is this normal? I failed to mention that I have done all the following while the technician witnessed. * - att.com/speedtest got 00.29meg download and I pay for 18.00meg The entire time since day 1 of install, I NEVER got half of the 18 meg I paid for. I would be thrilled to get 9 consistently. So much more to say....so stressed to type more.....No one from AT&T will contact me to make things right. I am simply trapped into a contract now and cannot get out until we are paroled. kevinr125@att.net - May take days to respond as I don't have internet often enough to check is daily.

I have been on hold for over an hour and a half trying to reset password to yahoo....yesterday tried to pay uverse bill was told I had wrong password today I paid it with same password.. Iam switching can't take it any more AT&T used to be so reliable been with AT&T for many years ......they just don't care about us the consumer many friends and family feel the same I'm getting word out AT&T is a subpar company switch they don't care about us.

I have been trying to get someone to respond to my issues for over 6 weeks now. For whatever reason, my phone service does not work inside my home. I have called and followed the steps for trouble shooting, resetting my phones, and even waited on the phone while the "help desk" ran a signal test in my area (their test came back STRONG SIGNAL). But in my house, the phones say NO SERVICE. There is no excuse for the lack of service inside my home. I also have a Sprint phone for work, and I had to use that phone to call the help desk for ATT. No joke, I even told the "1 call solution" help desk person I was using the Sprint phone inside my home to call them. After jumping through their hoops, my neighbor brought it to my attention, ATT GAVE him a microcell to solve his problems with the service. If they know there is a problem, why cant they fix it. Back to the microcell, when I brought this up to the help desk person, they told me this promo is over. I wasnt told about a promo for a free microcell. Their response was, ATT randomly sent out coupons for free microcells and that promo is over, sorry. Then they told me I could purchase one for $199. Great value they say... I told them, is $199 for the microcell worth loosing a customer for life? I spend in total monthly on ATT cell, ATTUverse, and ATT home phone $475. Now think about it, $199 one time free (like others in the promo time) or $475 monthly, which one is worth more to ATT. What if there is an emergency in my home and I cant call 911 because of service, what do I do? That is my whole issue. ATT gave away microcells as a "promo" and now they want to charge a long term client $199. I just dont understand. I have voiced my opinion to many persons at ATT and they all say let me get back with you. Here it is over 6 weeks now and still nothing.....

I just spoke to Cathy at the Executive Office. "I'm sorry..." could not sound LESS sincere!! If I were to rate her on Hospitality and Willingness to Help Resolve the Issue, I would give her a D- . AT&T really is NOT about service. Such a shame. It will catch up to them!

I have been an ATT customer for several years. I decided to cancel my Directv service to opt for cable that didn't cost so much. I was excited about the prospect of having Uverse. It was okay until I started recording my favorite shows. The dvr would only record a 1hr show for 40 minutes. I called the Customer service line and they recommended that I reboot my box. It kept happening so after calling 3 times I demanded a new box. The service person that came out to install the new box was supposed to be my house between the hours of 8am to 12 noon. He arrived at 11:50am. I had to be at an appointment at 1pm so we waited and he called saying he was on the way and I asked him wasn't you supposed to be here before 12? He said I will be. Well when he got here I was unable to understand anything he said. He had a very strong accent (maybe Russian) and I tried to ask him question since I was unable to understand him I felt put off. This was supposed to be a new box. Well now my TV shuts off and I have to reset my "new" box at least 4-5 times a day. I called when this started happening and I talked to a lady by the name of Adrian (sp). I let her know what was going on. She assured me that she would take care of the problem. She told me I will send you a new box. So I gave her the address of my job to have the new box delivered to me. It was supposed to arrive before close of business on 11/30/11. I waited and waited and no box showed up. I call the automated line and was finally able to get thru to a real person named Chris. He told me that box was delivered and it was signed for by someone. He could not tell me who that was. He also said it was delivered to a place in Obetz Ohio. I was quite upset. I don't work in Obtez. I had Chris stay on the phone with me until I got home and found the darn box at my front door.Adrian lied to me. She flat out lied to me. I have had nothing but bad customer service since I had this Uverse hooked up. I will be contacting Ohio Attorney General to let him know how you are treating your customers.

I am s senior citizen and I have just switched from T-Mobile to AT&T. I am very disappointed to see that the only offer AT&T has for texting is UNLIMITED or PAY-AS-YOU-GO. I think that is quite greedy on AT&T's part. Some of us do minimum to average texting and therefore do not need to pay $20/month for unlimited service. At the same time, having to pay .20cents per text, including incoming texts (solicited and unsolicited) is unfair to senior citizens like me who are on a fixed income. Shame on you AT&T. I regret signing up with you.

Let me start off by saying if my problem doesnt get cleared up, im taking them to court. We ordered U-verse in September for a whole month they kept screwing our order and connecting our internet into someone elses so we had to return our modem twice, until we gave up and told them to forget it. In october i received a bill for two hundred something called them and like always kept transferring and transferring just going in circles when at the end i was told in a couple billing cycles my balance was going to be $0 because of the process it has to go through. Two weeks ago i received another bill but this time i called to tell them i wanted to make sure it wasnt goin to be sent to collections and the lady told me i didn't have nothing to worry about. And now im starting to get calls from collection agency saying i have to pay they told me to call at&t and work it out with them. So i called them another run around. and they said it shows you have a claim you just have to wait for it to go through maybe another billing cycle. so i said meanwhile it gets put on my credit report? and she said well theres nothing we could do about that!!!!! LIKE REALLY!!

AT&T is the worst. I had a question on my home phone bill (for $2) and was hung up on once and the transferred 3 times and on hold for 45 minutes. And this was the best customer service I have received from them. Last week I called 3 times and was on the phone for over 2 hours each time with no results. I thought ATT was bringing all of their customer service back to the States. Not true anymore. They are always polite (and they all same the same thing as they are looking at a script). but never helpful. They can not even transfer a call without disconnecting you. That happened to me 3 times in a row. When they do finally transfer the call correctly you are on hold for another 15 minutes and then they have sent you to the wrong department and it starts all over again. I feel so frustrated and helpless whenever I have to even think I need to deal with AT&T. Corporate, wake up and make some changes.

AT&T could not get any worse. In October, my home phone and internet account was combined with someone else's wireless account. When I noticed the other person's name on my bill, I called AT&T's Customer Service department, a term I use loosely. I was told that what there was no other name on my account and that my account was fine. I asked that the account be noted regarding this call in the event something was wrong that did not currently show up. The call was NOT noted. In late October, I went online to review my account only to find that my account was over $1600.00 PAST DUE! However, my paper bill showed no such information. After reviewing my online account information, I found that I could now pull up the other individual's wireless telephone records which included their wireless number, the IMEI number from their Blackberry and the list of telephone calls they made over the last 30 days. I actually have enough information, due to AT&T's error, to clone the other person's phone and not get caught! And, their wireless charges were over $1500.00 and were past due, no doubt due to the fact that AT&T had billed ME for their service. As of today, I have spoken to over 30 people with AT&T, from a department that is laughably called the Customer Care team, to the billing department, to the collections department to the, and you gotta like this term, Office of the President which is actually the office in charge of handling disputes and escalated calls, meaning irate customers with enough tenacity to wade through their system! I've been told that what I describe could not possibly happen. Only to be told by the next agent that they see where it happened. I was even told that I did this, that I HAD to request that the wireless account be combined with my home phone and internet service, that AT&T CAN'T POSSIBLY do this without my express authority. Oddly enough, these same agents cannot provide any record where I authorized this. What a surprise since it is NOT MY WIRELESS TELEPHONE AND I DO NOT KNOW THE OWNER OF THE ACCOUNT!!! All agent assure me that my account will not be harmed, that I will not have restrictions placed on my account and that, this is the icing on the cake, they are diligently working on it. I now have several names that are supposedly managers and several case numbers from those managers, all of which amounts to zero. My bill now shows to be over $3000.00 past due, or over $1500.00 or over $2800.00 past due, or over $1215.00 past due, depending on when or where or from whom I get the information. My internet was shut down due to this, although I was told that could not happen. I had to call and go through several agents and supervisors to get it reinstated. On Thanksgiving Day, I received a recorded message saying my long distance service is restricted due to a past due amount of $1215.00. I was not able to call any of my out-of-state family members during the holidays. After calling AT&T repeatedly to correct this latest debacle, I was told today that my service is not restricted and that, if I REALLY could not make long distance calls, as if I'm lying, repair needed to get involved. But, I would need to call them. That's funny. I called the number left by the automated message saying that my long distance service was restricted and to please call this number. Now the people at the number I was given have no knowledge of what I'm talking about and tell me that I must call someone else??!!! What happened to the days of "I don't know what is going on but, if you will let me, I'll get to the bottom of this for you." Now it's "It's not my problem. Here's a number to someone who may give a ... crap". The biggest problem at AT&T is that no one department knows what any other department is doing, much less how to correct an interdepartmental problem. I was told on numerous occasions that I needed to speak with the wireless department to get my issues resolved. However, the wireless department would not discuss the issues with me because the wireless telephone in question ISN'T MINE! Therefore, since I did not have wireless service with AT&T, the wireless department could not help me. To say that I ABSOLUTELY HATE AT&T would be an understatement. Why am I still with them? Because every time I have to spend another hour on the phone with some poor ineffective representative, I demand and receive a credit on my account as compensation for my time and frustration in having to work for them to fix their errors. I now have about $400.00 in credit with them, possibly more. Since my monthly bill is, or should be, less than $70 per month, I have almost 5 months of free service coming. AT&T refuses to pay the amount in a refund check so I'm stuck with them if I want to receive the credit that I've worked so hard for. Changing service providers at this time would cost me hard dollars. To say AT&T sucks is, in my opinion, an understatement. And the agents on the phone have clearly been put there as punching bags for the consumer's frustration. They are not given the authority or the tools to actually fix anything. They are nothing more than consumer cannon fodder. Although I've been disconnected countless times, been treated rudely, been interrupted when I tried to talk and, generally, treated as if I do not matter, I actually feel for these worker ants. I would hate a job which requires me to perform certain tasks, but does not give me the authority, permission or tools with which to accomplish those required tasks. AT&T is also the ONLY company in my area that can provide an analog land line. Being in Houston, I am subject to losing power from storms or hurricanes for a good part of the year. The analog land line is the only telephone line that still works when the power goes out. That can be critical when a hurricane hits and you lose power for two weeks! Cell phones die, towers get destroyed, recharging batteries is not possible and digital home phones, such as those provided by AT&T U-Verse or Comcast just to name a few, are useless when the power goes out. AT&T has us by the... well, you get the picture. And, they know it. They don't care because they don't have to. So much for the effectiveness of deregulation. Good luck to all of the front line employees and supervisors at AT&T, and God help their customers. I just wish there was a way to actually speak to someone with the authority to take action. Talking to AT&T is like watching a snake trying to swallow its own tail. Where do you begin your attack? Anyone wishing to call AT&T's "Office of the President" can call 888-958-3030. You will have to leave a voice mail. No live body will answer the call. The supervisor for the escalation team is Diana Roy. Maybe she will call you back. She certainly will not return my calls.