AT&T Corporate Office & Headquarters

I have been charged for long distant and internation long distant for over a year now! I have not used that option for years due to AT&T turning that option off on my phone, but they continue to charge me. When I called about it one person said ( oh yea you don't have long distant, she turned it back on which I did not want, said it would take up to 72 hour to get refund) that was on 12/8 called them back on 12/20 asked to speak to a supervisor waited 42 min hung up called back waited 38 min.still as of today no one has helped me or refunded my money AT&T are you a large corporation because you have found ways to cheat your customers????? Will anyone respond to this???? What's really bad is I own AT&T stock, you should be ashamed of your company

We need a 0!!!! We waited 6 weeks to get UVERSE for our computer. They unhooked our landline phones. We called everyday for 8 days. We went to our local ATT store we called the Presidents office, we were told the next day each time. 8 days NO PHONES We will be changing very soon. We will NEVER be treated like this again!!!!

When I changed from U-Verse (horrible) back to DSL: I didn't have any Internet for a long time. Support said they would come on Wed. by 8 pm. Wed. eve I received an automated message on my cell that they could not come until the next day by 5pm. They did NOT come. Finally, I talked to a nice guy in CA. I had used #1-800-246-8464. He was sympathic and said he would get someone out here. The next day a guy came out and fixed the issue by 12 noon! Also when I pressed in my cell phone # the message was we don't recognize that number. Previously, a man I reached at the 2020 number was JASON. His voice mail said he wan't in and to leave a message. He said if I wanted I could call his supervisor, BILL, at a certain #. At first I left a message there. Later, when I had to call again, Bill's number was disconnected. I'll be glad to tell you the reasons for not liking U-verse. Actually, someone should have advised me NOT to get U-verse because of my situation. My TV is so small, that I couldn't even see the menus. Also. U-verse messed up my Internet & Email. The phone remained in service. Your emp, Pam, tried to help me today. She said she would submit this complaint to Corporate office in Dallas.

I wish I could really give them a negative 5 stars. I swtiched to AT&T for my bundle package thinking it would save me money. I regreted the decision since Thanksgiving of this year. All I got was the run-around. My cellphone bill was supposed to decrease along with combining my services. Low and behold, they did not combine my services. They entered everything in separately which cause skyrocketing charges. Everytime I called to tell them that they made a mistake I was transferred to a new person. They also cheated me with services that I was supposed to have on my landline phone. I only recieved 3 services, whereas I was told I would receive 9 services, most importantly I needed voicemail, which I did not recieve. I gave up almost as soon as they took over my telephone services and I'm switching back to my old phone company. What a pain in the ass AT&T is. No wonder they are last in customer service. They ignore the customer to the utmost. Unfortuantely, I have to deal with them for 2 years for cellphone services, but I can do that and I will swtich that too ASAP - back to Verizon I will go for phone services when this contract is over. AT&T just need to get out of the business all together. What a waste of my precious time.

My ex works as an fsr in an AT&T store. A little over a month ago she got into my phone records I'm assuming by abusing her privledges as an AT&T employee to get the number to the new girl I was seeing. Then proceeded to harrass her and give me a bad name. I know what she did was illegal and I have a feeling she might still be doin it. If she contacts the girl I am seeing now I am going to contact a lawyer and go all out.

MINUS TEN STARS for CRAPPY service and NO EMAIL ADDRESS where I can write to corporate officials to complain about the CRAPPY SERVICE. Corporate officials don't give a damn. Who was the BRAINLESS IDIOT at ATT U-verse that decided that TEMPORARY CHANNELS can NOT BE HIDDEN OFF THE DIRECTORY? Why must I look at 88 My Fair Wedding by ...... or 98 Santa Tracker or 423 Home Shopping Network by Remote or 621 and 4500, both ESPN Full Court Multiview, when these channels are not on more that a few hours a day? Who is the god damn NUMBSKULL who makes these CRAPPY DECISIONS and then does NOT give the consumer a vehicle to complain. ATT - you STINK. You are the WORST for customer service and customer complaints and EASE OF getting to corporate officers with complaints. STOP SCREWING YOUR CUSTOMERS.

I would give zero stars for bills that cheat us every month and for employees that do not even correct their errors. If I had the same services for the first 6 months, then why are my bills vastly different? I have had UVerse for 24 months. Someone made two credits by mistake. I paid my bill with an estimate, anyway. You can't even tell what months I made payments and are trying to rip me off for $200. Fix this.

I have been trying to get ATT to understand that I don't owe them $200 for credits that they made to my account by mistake because I paid my bills that were owed. The morons never backed the credits out, but I paid my bills. They are so confused about their own billing records that they can't figure them out themselves. So how am I supposed to get it across to them that their credits were cancelled by my payments? DIdn't someone sue over their changing and crooked billing policies?

I agree with another person who posted. they deserve a negative 10 star rating. they are sending me the 4th of the same phone that ive had for 6 months. i have had nothing but problems with this phone and they first offered the blackberry curve for 149.99 then said they cant. then they offered the samsung a777 for 50 and then said they cant do that. they are sending the 4th of the same phone. i just got the 3rd of the same phone 5 days ago and already need a new one because of the same problems. they said it had all new updates and everything and we wouldnt have one problem. nope. weve had all the same problems. they are so stupid. i cant wait till november so i can get off my familys contract so i can go to tmobile.

I have been an AT&T wireless customer for more than 2 years. Until July 2011, wireless service at work in Framingham, MA was perfect. Since that time we have had no service. I contacted Steve Krom, VP for the New England area and John Gianino, sales rep to request a credit for the time our service at work has been down. I also contacted the customer support line. A few co-workers have received monthly credits but AT&T reps to me they don't issue credits and don't guarantee service. If there was no service here to begin with I would agree with them but the service was cut 6 months ago and won't be restored until June 2012! I will contact customer service one more time before I contact our state attorney general and the Better Business Bureau. AT&T's reasoning is comparable to a newspaper stopping delivery, trash stopping pickup, electrical being down, or cable TV being cut....while continuing to charge the full price to the customer. To anyone considering AT&T wireless, beware!

ATT employers are very unprofessional & manner less. AT&T needs to go out of business because they sure do not know how to run one. I don't even think they deserve one star. AT&T SUCKS!!! AND SO DOES YOUR WEBSITE!!! This is very poor customer service. They are too big and have lost their passion for keeping customers happy. UVERSE is now available to us but it will be a cold day in hell before I give them anymore business. Local people are like robots. They mailed me cell phone at my work address which i did not got it but some one got it i do not know who has it ? but same Pearson are stealing my cell phone few time & try to used my sim card. i got charged of lost cell phone almost $516.00 plus they block my cell last 9 to 10 weeks so unable to call in /out. i am getting very hard time w/o cell phone. Plus they are charged regulated monthly charged which I am unable to call in / out because they block it. i did no update contract. it has over on in of 2011 not 2012. so I can cancel contract either. att gave me very hard time and harassing me just like semi discrimination

I am trying to find the address or other contact information for Dave Fine, V-P of AT&T Illinois. I am having a billing problem for my dsl service. Spent a week on the phone talking to reps from all over the world, trying to straighten it out. My bill just came and I am still having the same billing problem. Just talked to a rep who said she was sorry but there is nothing she can do about it. Bottom line, rather than trying to solve a customer service billing issue, they are only interested in selling bundled services to make more money. I'm taking my business elsewhere.

Same problem as many of the above complaints. It seems ATT is using bait and switch.They tell you one price then you never are billed correctly.They have the worst reps ever. They do not know what their doing and don't care if customers switch to another company. I'm contacting my Attorney General in Michigan I know he has to have numerous complaints about ATT

Really they deserve a minus 10 STAR rating! Their customer service is just AWFUL the supervisor Kevin from West texas office (he is probably lying and not even a sup.) they just don't want to work work with us as customer loyalty. WHY all they say is it my fault, and that I have options to go to VERIZON really again. I am sure Verizon will welcome me with open arms I HATE ATT :-0

Had many issues with AT&T Uverse service, TV and Internet constantly failing. They even had the nerve to try and charge me $110 for two service calls one and two weeks after installation. I believe that I am at the end of my patience. They just pushed a channel from my package to a more costly package and gave me a lame excuse that I was notified by email that it would happen. Just another story of corporate greed, they found that the channel had a great amount of viewers and bumped it up to force customers to pay for a more expensive package. I will start shopping for an alternative to AT&T as soon as I stop writting. Funny not one positive statement here for att

I used to have service with At&t until August of this year.MY bill used to be averaging $70.00 a month for local service plus an initial service of DSL. Back in Dec. 2010 my bill began to sky rocket. I could not figure out why. I called the company to find out if they would check my lines and anything that would cause my bill to skyrocket. I had long distance calls I did not make on my bill. For 3 more months I paid @ the rates of 389 289.00,389.00, 389.00 and the last bill I got was 489.00, I said that is it! I am not paying through the nose anymore. They are ripping me off and won't take the charges off my bill and are now putting my old bill in collections, ruining my credit that I was building. I want to sue them for this action. I had no reason to make those calls and I have no reason to pay for them!

I'm having an issue with my iPad and it having a locked PUK, and SIM. When the device was bought it came with the SIM card but I had refused service. Meaning the iPad should have come with the capability of using 3G not the necessity. I am very aware all I need to do is go to an ATT store and it will be fixed, "easy enough". But the point is I should never have had to go through the stress of being without the comforts of land, since I spend about 6-7 months out of the year on the Alaskan waters Fishing to make a living. Also on another note I have been a loyal costumer of ATT for 5-6 years, with wireless phone service. I live In Kodiak, AK which is not a 3G capaiable Island and I still pay FULL price for my service with EXTENDED NETWORK NOT 3G....Besides those two inconvineces I have been pleased with your over all services and call centers.... Thank You for your time to read my Complaint, Review. Also, sorry for my spelling...

I had a special for house phone and internet service for $50.13 a month. Everything was fine until ATT kept raising my bill up higher and higher. It's in a collections agency now. I owe according to ATT $274.11. And I had insurance with the package to where the outside of the house was their problem. And the inside was my problem. They refuse to let me get to my years statement. They charged me more money for the outside of the house problem which is/was supposed to be their problem. And ATT wont even fax all my bill records to the collections agency without me getting a lawyer first. So, guess what ATT, I am going to turn this over to my attorney. And unless you want to make this right, I am going to either sue you for all the money I paid you for all of my bills, or we can settle an agreement with my attorney present that you pay me all my money back without having to be mean and sue you. Because that is plain out wrong screwing people out of their money like that. You are nothing but a MOB. And if I don't decide to sue you, I might just put a complaint to the business bureau where they will investigate this problem. I was nice enough to just dispute my last bill thats in a collection agency. But you have given me no choice but get my attorney involved.

I bought a cellphone on line a month ago, and still haven't received my refund. Then I took my forwardness and purchased one at the store, but did not care for it and so I returned it.. The purchase was on my debit card .. I was charged a restocking fee of $35 and I am now being told the refund takes 7-10 business days. WTF??? They were quick to withdraw my money, now I have to wait to get it back? This is so unfair grrrrrrrrrrrr.. I hate AT&T

AT&T is the WORST TELEPHONE COMPANY ON THE PLANET! I used them for 4 years for my business. When I had got enough of their BS, I switched to Dialog. Only to be hit with $400 in "early termination fees!" Mind you, there WAS NEVER A WRITTEN AGREEMENT BETWEEN MY BUSINESS AND AT&T. They claimed they had a "verbal agreement"!? That's funny because they never told me anything like that! AT&T is a TOTAL RIP-OFF COMPANY!