AT&T Corporate Office & Headquarters

I have been everywhere on line trying to find a place where I can PRAISE an on-the-phone support person named Daenelle. I called her today (January 4, probably around 4:30 but I'm not sure). After spending almost three hours last night (well into the morning) trying to get my wireless back on, I was dubious. DAENELLE was patient, industrious, determined, and kind. And after all those hours with the previous guy, she was a breath of fresh air. She did in less than half the time what the guy never accomplished. Indeed, he typed "Oh my God" and ended the session, when it was his own misunderstanding that brought abut his response. DAENELLE listened to my entire explanation and knew what needed to be done. I want SOMEONE at AT&T to know that this fine woman is a SUPERIOR member of their support staff (but I can't find an address anywhere that allows me to do that). Thanks, DAENELLE, if you ever see this -- and, to her bosses: the woman deserves a raise, flowers, dinner out at a great restaurant, and almost anything else she might ask for! Claire

Negative 5 stars hands down! I was current on my home phone charges when I asked to have my service shut off in December of 2010. I was told that I would recieve a credit because AT&T bills in advance. But NOOOOOOO. AT&T can't even get a simple shut off right. I kept receiving bills. For a service I NO LONGER HAD. I called every month and was told to disregard, thay they were working on getting me a corrected final bill. I spent countless hours on the phone with customer service. Finally the bills stopped in June. I thought maybe they got it sorted out. Boy was I wrong, THEY SENT IT TO A COLLECTION AGENCY! Now I am being harassed by them day and night, even at my work. All this embarrasment for a bill I DONT OWE! Here it is January of 2012 and I still call and spend hours every month on the phone with customer service trying to get this cleared up and still nothing! I am not even their customer anymore.Does anyone know if I can sue for this?

I detest the way you disconnect my service when I am two days from being paid. I said you were one disconnection away from not waiting until I get paid to find a new provider....well guess what. Good Bye impatient pricks!

It is nice that the customer service is nice. My complaint is maily with the policy direction of disconnecting people from their service without working with them. I have reached my limit of being disconnected two days before I get paid. It is an embarrassment when this happens. There does not seem to be concern about this. I have brought this up before. It seems to not be important. I interpret that as my opinion does not matter. This leads to the idea of me not mattering. Since I do not matter, neither does my $200+ a month that I pay. One would think that a customer like me would be coveted. Apparently not. I warned against doing this. You have lost a customer in a weak economy. Good bye. I hope you feel your policy and headiness was worth it.

Hola espero que alguien pueda ayudarme por este medio yo vivo en mexico pero compre en una store de AT&T en Texas un iphone 4s para usarlo con telcel de mexico ya que en la tienda me aseguraron que si funcionaria pero no funciono ya que esta completamente bloqueado por AT&T y no lo puedo usar con otra compañia ya lo regrese como a los 16 dias de la compra para que me devuelvan mi dinero, si me lo aceptaron en la tienda y me cobraron 50 dlls de penalizacion y me aseguraron la devolucion de mi dinero mediante un cheque pero no me dijeron cuanto tardaria ya llevo mas de 18 dias esperando y nada ¿alguien sabe cuanto tiempo tardan en devolverme mi dinero?

Refused to provide me w/ an alleged signed contract (against the law).

At present I am using U-Verse video, internet & phone service. U-Verse is an amazing product even with the few glitches and bugs that come along with any new product. But I am about to change to an inferior product. We will not be paying quite as much as U-Verse’s price but after all it is an inferior product. We are switching because U-Verse’s customer service is gosh awful. When you have a problem or a glitch or a question you have to go through an automated system of button pushing and finally you may get a person from another country trying to guide you through your problem. You become your own technician. They even have a tutorial on their web site. They are knowledgeable but the thing is they don’t have the system themselves and is difficult to understand what you are talking about. Also when it is necessary to have a technician to come out you pay for it; and I mean you really pay for it. Goodness only knows that you are already paying a premium price, why can’t a technician come out??? We are willing to do a quick fix, like rebooting my system or checking the wires and a number of other things but they ask you to do some really technical things. Again let me say we think the product is awesome but the customer service sucks. We have had the same problem for six months now and after countless time talking with customer service. Each time we call they try to fix the “problem” on their end often times sending us a piece of equipment to hook up but the problem still exist. We are now the proud owners of a piece of equipment X 4. Is there no way to recycle these things? Maybe that could pay for a technician to come out. They promise to call you back to see if everything is working and never do. Another thing is the remote controls buttons stop working after a while. We felt that this product was offered as a part of AT&T and knew it would be held to the same standards; we felt safe with AT&T as we have been happy AT&T customers for many years. When a problem arises with AT&T a serviceman is here “Johnny on the spot” to fix the problem usually with no cost to me. They are very courteous and very knowledgeable about their product. We barely even know that they are there. In fact being an AT&T affiliate is what sold me on getting U-Verse. I still love AT&T and would consider bundling with them but … we are just burned out. AT&T your reputation is being challenged. Maybe we can consider it in the future, if all conditions are right and we have the extra money; but right now we will be happy with the inferior product and a promise of great customer service.

Negative 5 Stars. The worst Customer Service I have ever had the displeasure to deal with. Corporate has their heads in the clouds. I have countless hours over the last 2 MONTHS trying to correct a problem. Each of the 26 reps assured me it would be corrected. That was just to get me off the phone. Took 20 Tech Support Guys to fix a problem that the 21st Tech came out in one day and fixed. If you have a choice.... run... don't walk when you consider AT & T as a option. My employer says he would never let them in his home. I should listened!

Received a post card from AT&T p o box 1857, Alpharetta, GA. The from of the card stated in bold letters "important information" the reverse of the card stated:"Dear valued AT&t U-verse member," I did not understand the remainder of the card because it was not in English, perhaps its important and indicates some important announcement.

Am so glad to find this site and join friends here expressing their frustrations. We were just minding our own business and getting along fine with Alltel when AT&T came along and trashed everything in May, 2011. AT&T sent us phones and told us to go to the office and get information transferred, and said those of us with My Circle Family & Friends plans would be grandfathered. So I went in to get information transferred and learn how to sign into our account so I could update My Circle as I have done for years. Here is how the next sixteen hours went: I spent eight hours per day for the next two days to try and get a password established and went through eight or so passwords. The office rep figured out one password after another and would send me home to try them out and I would wind up back in the office. Then the rep sent me to the other AT&T center in town to see if they could help. So the next day with the second office went the same way and I went back & forth between office and home with new passwords following up on codes that would appear on my phone. No passwords were accepted by "the system." So I gave up and decided to let the dust settle. Now at the end of December I decided to try again to get a password so I went into one of the AT&T offices two days ago. The rep appeared to try and help me and a password was devised. Again I came home and it wouldn't work and I am still locked out of my account. AT&T's password management system is absolutely disgusting. Looks to me like AT&T has a concerted and deliberate effort to block all Altell out of their accounts. The only part of customer accounts that seems to be working is the billing system. It would seem to me that since I am paying more than $80 per month, this should entitle me to get into my account but apparently AT&T doesn't think so. And the phones they sent us? If I had to run a business using my new phone, it would be impossible because, for no apparent reason, half of my calls go to voice mail instead of me. My Alltel phone was set up to have the features I need to use the phone very apparent. With the AT&T phone, the AT&T advertising gimmicks are right in front of my face and the features I need to use the phone are absolutely buried. This is exactly what AT&T thinks of the customers. We will be researching the best way to say adios!

Spent 1 hour on telephone hold just to get to a service rep to correct a billing error they made. Finally got to the top of the waiting queue and the rep fixed the problem in 30 seconds. Prior to waiting for the repabove I also tried their call back feature. The return phone call came at the time I requested, I pressed "1" to talk to a rep and immediately got a fast busy signal. I tried again with a different time. The call came on time but once again I got the busy signal. Absolutely useless. I complained about this to the rep above and he said he would let his manager know about that problem. 15 minutes later the phone rang. It was the call back system but this time after pressing "1" it just put me on hold instead of giving a busy signal. I just hung up since I had my problem fixed but I'll bet that I would have had to wait just as long as I did with the above call. How utterly useless and frustrating of a customer service system! PS; The rep I talked to spoke English and was very pleasant and helpfull once I got to him. It wasn't "PEGGY"!

I join the group who has had a very negative experience. I have spoken to the business office several times and still every month the bill is wrong. I believe that my next action will be to write the better business bureau. Doylean Sprauve

3rd time having to schedule Uverse move service through AT&T- first time the service tech went to old address(gave rep on phone new address twice) and the second time there was no order in the system even after speaking directly to a supervisor discussing my frustration and him supposedly "scheduling" another service call. I asked to speak to another supervisor during my last call to them but there was "no one available" and a "lead person" got on the phone which was also a total waste of time. I have spent about 3 hours on the phone with AT&T over the last three weeks and still don't have service- not to mention the time lost waiting on techs. I also requested the number for the Vice President of AT&T Customer Service but was told they don't have that information and that I could Google it...looks like it's time for a letter to the Attorney General, BBB, and maybe a TV troubleshooter.

I guess I'm singing to the Choir, as I agree with the above, Poor service, un knowledgeable, can't talk to a human being unless its in Pakastan, Lubbock Texas, or other areas, Everyone is a manager once you get someone on the line, and no you don't talk to the same manager everytime. I can't believe that a top of the line, quality company would let themselves go this low, what a bunch of low-lifes that all they want to do is steal from the unfortunate and yes I have defended several Elderly persons that have fallen in your mercy trying to save a dollar, unfortunately you AT&T will figure a way to gourge them. Your services suck, I highly recommend that everyone swith to another provider, you don't have any customer service, and don't have an idea whats going around in your surroundings. Any idea when you will eventually listen to us and clean up your act. I wonder if by any chance your are breaking any usary laws in the process, I hope you are as I will turn you in.

Might switch back to DirecTV...because customer support is deplorable. I have been on the phone with ATT Uverse personnel for over an hour; I have been transferred, hung up on,call dropped,called back then call drop. I am speaking with a rep in the Phillipines now...now I get another recording. I just want a technician to our home because they replaced a defective box, but disconnected our surround sound as well as disconnect blue ray dvd player. I don't think we should have to call Best Buy Geek squad to the tune of $150.00 for them to re-hook everything back to its previous state.

I recently moved and I received a bill for 318.00 when it is normally 122.00. I understand that there was a 45.00 fee which is what I was told it would be but I was charged for someone coming to my house to put phoine lines and alot of other things. there are alot of issues and i would like to speak with someone please.3186240921 thanks amelia

Continuous problems with my internet,after a week of calling you no help,and problem stil exists. I am switching to com cast,good bye abd good riddens to att and their arrogance.Your customer serviceis lousy,and by the wau hire people who speakenglish,and bring the jobsback..............

They turned my long distance off. When I asked why they didn't know. Repair says there is a block on the line but billing says that there isn't. They bounce me between the two or just hang up on me. I'm currently looking into Vonage and MagicJack as a replacement service since AT&T customer service is useless. A MINUS 10 STARS IS WHAT THEY SHOULD BE RATED. GOODBY AT&T.

I wish there was a score lower then 1......I was talked into a bundle package for U-Verse about 3 months ago. I explained to the U-Verse employee I had a limited budget. The package sounded so good I went with it. In the old days we called What they did BAIT AND SWITCH. Each month thereafter my bill got higher and higher. I called to ask about this and they would tell me I couldn't have that feature for the bamount I was paying and takle it off. I NOW HAVE 1 tv WITH CABLE AND A PROGRAM SO BASIC I DON'T THINK IT'S OFFERED TO THE GENERAL PUBLIC. I have asked to cancel the contract, but of course it is to late now. I am told I will have to pay a fee to cancell. I explained I didn't break their contract, they did. I payed my bill each month as I said would. It is impossible to talk to anyone with any authority. Is there a lawsuit against U-Verse???????

I've had AT&T for almost 2 years now and I have 5 phones with them and to be honest and blunt I wish I 0 phones with them. I got 1 month behind and I called AT&T and asked them if they could work with me on lower my bill since I only get paid once a month. The rep. that I spoke to made the statement if I wasn't such a lazy customer I would pay my bill in full. How do they expect people to pay in full 2 months of service? If you only get paid once a month. And your income is set by the goverment. And the only reason I got behind is because my grandmother got ill and past away. Than with the 2 iphones on my account that uses wifi to connect for it want use none of their data keeps going over. I do agree it is time for AT&T to close shop since they keep cheating people and they don't care for the customer.