AT&T Corporate Office & Headquarters

what is wrong with you people I have had uverse for 3 months and have not been able to have one single complete phone call. I so wish I had not even signed up for this. My internet is running a 1.2 mpbs instead of 12 how do you expect digital phones to work if that is your internet speed. I hate that machine that answers you should be able to overide that somehow. I know one thing if this does not get fixed this week i will be filing a complaint with the Public Utilites commetiee in california. I add insult to injury you overcharged me $270.00 at least since Jan 2011. Maybe you need a great big audit to get your act together and get split up again maybe all this is just too much for you to handle

I called about lowering my bill, was hustled into u-verse of course it was not cheaper). I had ATT & Direct TV and DSL as well as a cell phone before. Uverse installed 10/10/2011 I cancelled 10/20/2011 and asked to return to same service I had with bundle discounts, etc. I have had to call about many services that were eliminated. I still don't have it straightened out. Assoon as I cancelled uverse...I requested labels to return equipment. that was 10/20/2011...were sent with label and tracking number shows equipment received and signed for on11/9 and I have name of receiver. Today, 1/14/2012 after already speaking with more than one person, I receive a bill showing a credit for 125.06...have no idea for what....but still being b illed for the balance of $645.00 I am 78 years old, a widow with handicaps. My tombstone should read "Killed by AT&T - after being drove crazy). I have a ton of paper and many notes from calls I have always been loyal to Southern Bell, South Central Bell, Bellsosuth (wish we had them back) and ATT. ATT DON'T YOU CARE ABOUT THE CUSTOMER ANYMORE. WE NEED AREA OFFICES OR AT LEAST AREA CALL CENTERS.

Impossible to reach this company. On hold 20-30 minutes each time, sometimes never reaching a live person. I have now spent two days of these calls trying to disconnect phone & DSL service at a location I am moving from. There is no way to reach them online via webform, chat or email. Just impossible! What other company could stay in business (except a monopoly) treating their customers this way?

I am writing this on my iPhone as my dsl is disconnected. I usually don't have many complaints with AT&T but am really frustrated now. I switched from dsl to uverse and ordered it over a week ago. Activation date and equipment delivery was January 12. Well that day dap shut down and no uverse equipment arrived. Spent a couple hours on phone switched to three different departments and told I'd have service by next day. Also told uverse equipment on back order and would be here in a week. Well the next day came and dsl still not on. Spent another two hours involving four more departments on the phone. I thought maybe cut off due to bill due which I paid two days ago. Nope bill is ok. Then told sometimes the system will automatically disconnect dsl when uverse date of activation comes even though the equipment isn't installed and activated. Finally I get told by a very helpful agent who tried everything to help that they can't do anything to put dsl back on until equipment arrives. How can this be!? My son needs Internet for school as he's enrolled in online credit recovery classes. An I use it for some work at home. And I'm not confident about it even being delivered next week! Can any one help or know who to contact ?

Got my son an I-Phone for xmas and while I was in the store they talked me into getting Uverse. HUGEEEEEE mistake. It has been one night mare after another since my installation. The technition busted my TV while he was here. So since the day of service I have had no TV to watch it on. The DVR boxes were defective and had to wait 2 weeks for new ones to arrive in the mail for me to install myself. finally after 2 weeks I have working DVR's but I still have no TV to watch it on. I filed a claim but get nothing but the run around. No one really wants to step up and help me. They just want to transfer me from department to department. It has been 30 days since my installation, and to this day I have had no results. I still have a broken TV in the living room. only way to watch any TV is to go to my bedroom. I was promised 200.00 in rebates for setting up the service. The rebate department says there is nothing connected to my account number and they cant help me. I locked myself in a 1 year contract with guaranteed monthly payments of 112.00 and my first bill was 240.00+ which they cant explain. Bottom line... I have an outragous bill for service that I have yet to use because they busted my TV and cant get anyone in the company to help me. What kind of business is this???

I finally got fed up with at&t and canceled my u-verse account. I moved into this place with my daughter one year ago this month and have made probably 30 to 40 calls a month to them complaining about the service. Internet goes down several times a day, tv even more. The gal on the phone asked if they could have one more chance to get it right and I said NO! You have had a year and there were 2 service guys here just last week! NO MORE U-VERSE!

5 days without broadband and internet-3 different technicians -finally the 4th solved issues-have had u-verse for about 3 years-having connectivity issues with ethernet connected TV-tech said to replace with wireless box- want to charge me $50 to replace-this is unacceptable-to resolve your issues. No one truly is customer service oriented-the reps "robotically" say they are-like they're reading from a script!

I am very unsatisfied with the service I have received from AT&T. Starting with a home telephone service with unlimited long distance for #65.00 now $100, but my most recent experience has put the icing on the cake. MY bill was due January 6, 2012 amount $20.48. MY service was diconnected on January 9, 2012. I am finished with AT&T and the way I have been treated is not acceptable. I always pay my bill therefore being a loyal customer should mean something to a company no matter the size. AT&T has acknowledged this was their fault but it will take at least a day for service to be restored, are you kidding? I don't want any type service from AT&T.

This is by far the worst company I have ever had to deal with. I have had att service since July of 2011 and first my interest never had signal and the billing was wrong every month. When they tried to send someone out to fix the signal issues it was like the blind leading the blind. I swear this company is a freak show. I am currently on the phone with them right now because they are still screwing with my bill and charging me the incorrect amount. I have tape recorded every phone call I have had with these people and they still will not honor the promises that there own employees are making. I would not recommend this company to anyone. You best believe I will be filing a complaint with the BBB and the OCDA consumer fraud unit.

I have had the worst customer service experience of my life dealing with AT&T for a DSL and U-Verse issue the past 2 weeks, and it's still not resolved. I am literally to the point of tears I am so frustrated. All they do is switch me around from department to department, while staying on hold for 30 minutes at a time in between. Can anyone give me maybe a customer advocate number or something like that? I am desperate to reach someone besides the random customer service people that I have talked to already. I spoke to an awesome person at a regional office last Friday and felt like finally my problem was going to be resolved with the steps he gave me, but it has continued with the same problems as I have tried to follow his step by step instructions, just more reachign of random reps who transfer me around and put me on hold without ever taking care of what I need done. Wish I had gotten his number or at least an email address for him, but I didn't and I am in need of help.

I cancelled my account yesterday due to economic reasons. The person I talked to was professional and understanding. Today I get a call from AT&T from an extremely irate salesman that demaned an explaination as to why I cancelled my service and he screamed in my ear that I had to tell him. That was when I hungup on him. I will never ever own anything AT&T for the rest of my life. This company is so screwed up its pathetic. The AT&T wireless web site has no means to help file a compaint of any type, which has to be a violation of Interstate commerce rules. How can anybody complain if there is no vehicle to complain with? When I am able to get a new cell phone I am going with another company. I will never talk to AT&T again even if they are the only cell phone left. I will use a tin can and string before I ever use another AT&T phone!

I got an htc surround from at&t got the whole data plan and even a year warranty on the phone yet ive had three phones die just out of the blue and its only been 9 months every time i call these idiots they try to act like its something im doing and send me another phone and never fails it dies in two months so whats the point of a year warranty when they die in two months am i supposed to by a full contract warranty since its gonna die in every two months oh and if someone was to by the phone without contract it would be 599.99 A PHONE THAT ORIGINALY COST ALMOST 600 DOLLARS SHOULD NOT DIE IN TWO MONTHS SCREW U AT&T AFTER MY CONTRACTS DONE IM OUT I HEARD SPRINT HAS PRETTY GOOD SERVICE

I have had it with the lousy, inept service from AT&T and their lack of concern for their customers. I made two 3 hour round trip drives to the ATT office where my son lives to transfer my account to his name and add a new line on his account. The first trip, they were closing and wouldn't help us. The next week the man tried really hard but the computer systems are apparently somehow not linked and he could not complete the transaction plus neither phone we wanted were in stock. We were told after 2 1/2 hours in the store to call and have the change made. We called and were told there would be a charge unless we did it on online. We then went on line and after another hour of fooling around it said we would lose our 5000 rollover minutes when we made the change. We called back the office again and they said we could call yet another number that may be able to get our minutes added back on if they were lost but the office was close until tomorrow. this is the absolute worst service I have ever had with any company at any time. I would never recommend AT&T to anyone for anything. We have now invested 3 days and nothing is done yet. They just do not care about helping their customers--they are so big they don't need all of us so do yourselves a favor and go somewhere else.

I'm a former AT&T employee and until this week believed in AT&T as a good company. Problems? to say the least! Upgraded DSL 2 years ago but AT&T never upgraded my service. Ended up with a large credit but only after many phone calls was I told it was not my line but rather AT&T never upgraded me. Now decided to get rid of home phone. Rep told me to go to Uverse for $24.99 per month for a year and as long as I kept my GO phone I would have this pricing for a year. (this turned out to be a lie). Installed Uverse. Was told the $100 rebate for the router/modem was automatic (its not...but okay). Told there would be no $36 activation charge (there was a charge). Cancelled my home phone (My original goal) and my Uverse was turned off same time (really?!) Told the rep had ordered the line shared with Uverse and home phone. Had to have a tech come out after begging to have it installed correctly. Had many drops on service in one week. Tech came out today (I was told it would not cost me anything). Guess what? I was told I would be charged $55. Wait..there's more! Received my first Uverse bill (a week after service started) and it shows $48 per month for the service (again...REALLY?) Just spoke with online service and after 15 minutes was told rep could not help me but I had to call again to billing since they were the "Experts". Tech on last call (Friday) was Dudley who was beyond rude and refused to even attempt to help. (Did get a rep Sandy who was TERRIFIC..;give the woman a raise!) It seems to me that AT&T Is doing everything they can to lose my service. Ordered a new GO phone New Years Eve (2 day delivery). Never arrived. Called Friday was told they would overnight a new one to be delivered Saturday (next day). Received today (Monday). Was told I had to go to the AT&T store and when I did the sales rep laughed at me and told me I could have done online. Can ANYONE help me without me having to call multiple people at multiple numbers? Posted this on AT&T Uverse site and they deleted. Big surprise. Ignore the customer and they will go away (literally) I worked for a AT&T at a time when the company prided itself on its services and its customer service. I am ashamed of AT&T at this point. I believe its time for a Better Business Bureau complaint and one to the FCC and anyone else I can find! No wonder AT&T's market share is dismal!

I have never heard of a phone company that doesn't take debit card payment. They block my payment services and now I have to pay at a payment center. Very inconvenience to me I have a very busy life I don't have time to go to any payment center. They always have customer services with bad attitudes and now supervisors with the nasty customer services experiences. I'm now in the process of getting my home phone and Internet services with another provider and also my cellular services. I will tell all my family and friends NOT to ever get the AT&T services it's not worth the time.......

I have put in an order for Uverse internet and telephone (12/4/11). I had been given a date for install of 12/12/11, not too bad, but after the work was done the equipment never arrived. I had to get them to re-connect my DSL (they charged $100 for that). Wonderful service huh?? Then I was given 12/22, 12/27, 1/6, and NOW 1/10 as dates I would receive the equipment. DO I believe them?? NOT anymore, each date is 5-10 days later. Its a pattern, and the HOURS you spend on hold listening to the 3 minute waltz, it's to die for!!!!!!!!!!!!! DO NOT CHOOSE AT&T... Almost anyone else would be better. AT&T SUCKS in SC TOO!! So does their wireless service. Can't get it in the house, but VERIZON works. What's up with that??

This is a very scary place. I am going to cancel my AT&T Uverse install and just keep what I have........ Scary, scary, place.

Glad to find this site. I too have been fighting with AT&T for 2 years now. I ended up getting their home phone and internet service. Rep asked me did I need long distance told them NO! We don't talk to anyone long distance and if we did we would just use my cell phone since it is free. Well everything was fine bill was 80.00 every month, until one day I got a bill for 700.49. I called immediately, got a rep and I asked why am I being billed for 502 area code long distance when I live in this area code. Rep couldn't figure it out,stated I would receive a call within 48hrs from a supervisor. Call never came. I called by several time to get an answer, finally a rep named Jeremy took the time to fine out that because I live in a limited phone coverage area that is why it is being billed for long distance. He stated you should have taken the long distance. I informed him if I knew I lived in a limited phone coverage area I would not have got a home phone. He stated to write to AT&t board. Did that never heard from them. I even paid a 100.00 of the 700.49 it still is reflecting I owe 700.49. AT&T is a joke glad I got rid of them and as far as their customer service they suck and the board does too! Personally they rip off people and have no conscious! I would never deal with them again!

Spent 1 hour and 20 minutes on the phone being passed around from agent to agent trying to find an answer about a bill dispute. Last tranfer was to an office that was already closed!!!!!!No number given to reach that particular office---Seriously thinking of cancelling my home phone service with AT&T.This is beyond ridiculous. My time is just as valuable as the phone company's!!!!!!!! How can AT&T bill you for a call they can't pull up on their computer system?

I have 5 lines all 5 are iPhone ranging from iPhone 3G to iPhone 4. I have allways had service issues but I stuck with at&t cause of iPhone. I recently went to a AT&T store to upgrade my phone When I found out that because I "frequently talk off network" "not excessively" That my upgrade will be with held. I am or was a paying customer of $300 plus dollars a month bills for more than 2 years now With money in hand to buy another apple phone was told I use My service more than they like.