AT&T Corporate Office & Headquarters

I have been charged for a service I have not been receiving. I called to inquire and was transferred 4 times before I asked for the Customer Care Group to file a complaint. I originally ordered internet, last year, and somehow received UVerse as well. I cancelled internet after finding out I was being charged for a service IO never ordered. I was told my service was cancelled and all was good. In October I began getting billed $81.30 for...I have no idea what for! I figured it was a mistake because I don't owe them anything. I finally called in today to inquire of the charges and was told it was for my internet service that I ordered last year. I explained it had been cancelled. They couldn't see the cancellation date only a payment they say I made for $19.99 in August. I kept explaining I never made a payment and I wasn't paying this bill. The one gentlemen, if that's what I can call him, kept repeating me incorrectly and putting words in my mouth..."well, you said you never ordered any service." That's not what I said. I said I never ordered UVerse and cancelled internet very soon after I realized I was being charged for something I'd never ordered. I finally received the dispute address. AT&T, Attn: Customer Care Group, 400 Chastain Blvd. N.W., Kennesaw, GA 30144. If you live in the carolina's or surrounding area, write them. Good Luck!

I have been trying to either get my service repaired or cancelled and so far all I have accomplished is NOTHING but my time being wasted by inept customer service reps-they really do not know what they are doing! I have tried to cancel my service today (since they can't seem to get my service fixed) and so far I have spoken with 4 people and they want to transfer me to yet another person. UGH!!!!! This has to be the worst customer service I have encountered in quite a long time. I bet if I don't pay my bill I will finally get someone to call me and help me.

I am probably the exception in that I am writing to praise a small business care analyst. I normally get the analyst that could care less if I'm having a problem. My last call to AT&T about my cell phone was handled by Vince Pierce. He was knowledgable, polite, and professional. This was a new experience for me. I can't tell you how much better I felt after that call. It actually gave me hope that there are still people who treat you the way they wish to be treated. I hope this is seen by someone at AT&T that can take notice of Vince and the great job he is doing. Everyone should get someone like him when they call into AT&T with a problem. I hope I can ask for him by name if I have to call with any problems in the future. It seems unbelievable, even to me, but this really happened.

The final chapter.... I would hate to do this. But, lets go back to the part 2 of 3 for one other issue I forgot to mention.. When I called them to find out what was going on and why my money never was applied to phone & got shut off notice. I literally was transferred (NO JOKE) 6 different people- 1)Mike 2) Renee 3)Robin 4)Alex 5)Steve 6)back to Alex 7) Paul I had to apply $76.35 and would have to owe an additional $32.96 on Jan.23rd. Total time on phone and no resolution but to give them more money to turn phone back on....2hr 23mins 18sec. They couln't get my $34 that went to U-verse and apply it to my phone bill. Service was restore. Now on 1/14 I got a bill and it says I have a credit for $36.55.. I thought FINALLY, we are on track here. But, with the past issues and not wanting service to be cut off for a provider caused issue. I called them to make sure. I get a hold of Annette and once again explain my story. So I ask what is the system saying... She says you owe $32.96...WTF. I told her I have a bill with a credit of $36.55 and we need to figure out what is going on.. As I said this. I look at the top of the bill and it says U-VERSE. I was about to throw the phone. I couln't understand why there are 2 separate bills.. She told me that it might be easier to look at it this way... "You a electric and water bill they are two different bills. E$%&^%*&^&^)^ WTF! Ok. Water goes to the water maam and electric goes to AEP. UVERSE and phone go to ATT. I didn't even bother and hung up. A couple of hours passed and once again I had a freckle of hope... I called and God must have pulled my name or something cause I got ahold of Monica(MN133S). The woman has wings. I told her to look at my notes in the account cause I am tired of telling the story. She took her time, Placed me on hold, and came back and said I will send a notification to billing and have them roll your credit to the existing charges.... NOW: If ATT (SUITS) reads these things you need to re-evaluate your training. I suggest you stop placing yourself in a catagory such as a utility and start kissing ass. You guys are not a monopoly and customers put the food on your tables. When I say customers I am only speaking for the residential side. You guys treat us like sh*t. Please I am not nagging. I am stating a fact. You need to obsorbe these stories on this website. Your shooting yourselves in foot. I am done cause they way I look at it. With typing this and sitting on the phone with you guys. I have wasted 17 hours dealing with incompotent people. And I am not scared for people siding with ATT and ranting back. I am here to say the ATT suits to step up and fix it. DONE.. Quote: Today I promise to put all negative feelings behind me - and to live for the joy of life and forgiving. I genuinely feel sorry for those that harbor resentment it is a difficult thing to have to live with in your life. - My mom

Your Customer Service both ont he phone and the internet is HORRENDOUS!!!!!!! IT WOULD NOT SUPRISE ME IF YOU CORPORATION GOES THE WAY OF GENERAL MOTORS!!!!!!!!!!!!!

I've had nothing but issues being with this company they have extremely rude representative, none of them know who the right person is to handle a specific issue so they keep passing you around till you get hung up on, constantly being put on hold. When it coomes to their services it just out right sucks.

I wish I could give them the rating that they actually deserve but unfortunately it doesn't go that low. Does anyone from the corporate office ever see these comments? Maybe they just don't care either. I bet if everyone that is disappointed with their service canceled like I am now going to do they would fix this "customer service" problem. I honestly believe that AT&T is the WORST company I have ever had to deal with

i received a text message from AT&T stating that my data usage for the month was at the top 5%. I checked my data usage and even called to verify that it was just 2 Gigs for the month. I am on an unlimited enterprise data plan...yes this means I pay $40 a month for unlimited data but do not come near using the data that someone can use on a tiered data plan. I don't come close to abusing my data plan, I do not tether but yet through typical usage of my iphone I am now being threatend by AT&T that my data speeds could be reduced next month. What I call this is breach of contract and unfair business practice. The only way AT&T and any other carrier gets away with this is that that they threaten us with terms of the contract, typically a canned response from customer service which will not legally work for AT&T in some instances. I have a suggestion how about you AT&T throttle back on the amount of new customers you entice every month. If your network cannot handle the usage that smartphones are capable of do not penalize the customer, penalize the employees that make decsions without weighing in 2nd and 3rd order of effect. I get that you want to make money but at the expense of your customers...this is just greed. Fix you network and not shake down those customers who are abiding by the contract they though they agreed to when they signed up for your service.

The att retailer is excellent but your protocol regarding data plans, low vision concerns & resources are relatively non existent. Your tutorials over the smartphone suck unless you go to your PC. This Moto Atrix 2 is a battery & data plan guzzler!!!!!!!!!! I can't freaking believe it! My 200mb dataplan was eaten up before setup on my new phone is even complete. I'm going back to basic services, no cellular unless it'd tracphone prepaid. end of subject. Give me a break att. Your dialogue boxes print fonts are so small that if I forget my readers, I can't use att instruction dialgue boxes. What gives? I'm fed up and giving att the boot. Been with them since 1989. owell. Bri...

Part 2 of 3 1/22/12 So, after the tech left. I was fuming.. To be honest I was fuming after being told they could do nothing to help over the phone. Not even a little remedy such as using their forwarding software. I thought AT&T was a large corporation and I know I am not the first person to have this issue. Please hire me to create a action plan for types of things. It is called a "method of procedure" and is in a flowchart format... Anyways, I tried to hook up the modem to get the internet up. It just wasn't syncing or finding the network. I wasn't happy already. And I wasn't about to call them to find out how to fix it..... I did call them to cancel the service for the internet. I didn't want to reward them bad service and still had the other carrier up and running. The bill came in the mail and they wanted $163.53......... I didn't freak and went thru the breakdown. When I placed my order. I was told for the only speed they would provide (snail) in the my location it would cost 25/mo. Not one time did the lady tell me about fees. Oh and I hope everyone knows that U-verse and the telephone bill don't come together on the same bill. I told the lady that the equipment was mailed yesterday and should be received in a week. At this point I did not receive one phone bill what-so-ever. The only bills I receive were for U-verse service. So when I applied a payment on 12/22 of $34. It went to a bill for a service I never received. Ok. I did receive a notice on 12/30 letting me know that I owed 76.35 and if they didn't get it they would shut my service off and the date it would be shut off was going to be 12/30. Service was shut off. Thanks for the notice.......... Once again down to parents to make a call. ... Stay tune for the ending of a lifetime. Time for station identification. .. (Commercial) "Do you suffer from lack of understanding from you telephone carrier?".... "Do you wish you got your money's worth"? blah blah If you thought J.R getting murdered on Dallas was exciting. Come back in a few days. Coming soon Part 3of 3....

I have had my same phone number for years and for some reason within the past year someone has changed my service without my consent. They will never give us the name of the person but they seem to have changed my service and has use my phone number to charged for phone calls. This company does not provide the best sercurity for you phone. This has happened 3 times. I'm really considering getting rid of this ATT service. This is very frustation.

For some reason, on Wednesday, January 18, 2012, my phone service for my home phone was disconnected. I have tried unsuccessfully for three days to get this issue resolved. I have been put on hold for as long as 45 minutes. I have been promised that my phone service would be connected this evening, January 20, 2012, at 8:00 p.m. This has truly been the most frustrating events in my life. Should you care to look at my history with AT&T, I believe you will determine that I have paid my bill on time and it is now on a credit card draft. Be assured that if I do not have my phone reconnected over the week-end, I am trying to be fair, that I will change my t.v., computer, cell phones, and house phone to another carrier. Your company can employ individuals are respectful, but cannot seem to handle a simple task of restoring service to a customer. I think it must have take only a stroke on the computer to delete my number. It has taken more than three days and numerous calls to try to restore my service. I simply cannont comprehend this situation.

Complaining about a company to get it off your chest is ok but in the end it doesnt get you anywhere. Because no one cares darling >>>> ONLY JESUS and no one wants to talk to HIM>>>.

i got a 2 year Contrac and att gave me 3 Soltice 11 phones they turn off 6-7-8 times a day they Replece the phones same problem now they tell me to go buy 3 go phones to resolve my problem they Dont want to give me a Diferent model and they want to buy t Mobil

Unfortunately, They don't have 0 star selection. My husband and I switched from Time Warner cable in June 2011. I thought it was fantastic to start with especially with the feature where you can record up to four shows at once and how fast the digital tv was. I will say I have never had an issue with my internet, but in regards to the tv, I constantly lose shows that are recorded on my dvr. I will come home and poof everything is gone for no reason at all. At the same time we switched, I also asked for a landline (not digital but old school analog) because this is required for my intrusion alarm. They gave it to me (so I thought) instead it was digital not analog. When they finally came out to fix the phone issue it ended up messing up my cable. So they sent someone out to figure out the cable and that guy messed up the phone line and then the guy for the phone line came out (this is the third guy for the phone now) and he said oh it needs a splitter to operate tv, internet and phone. Only one person figured out how to solve the issue. Everytime my husband calls he spends more than an hour on the phone waiting and is usually hung up on more than once because of all the transferring that goes on. No one at the company is ever the right one to talk to and they have no clue who the right person is either. They don't have one centralized office and have no communication between products although they call it bundle it is absolutely NOT a bundle. At this point I am giving up my hopes on having my intrusion alarm work to call the police in case of an emergency because the phone line is dead, oh and they can't figure out who is supposed to fix that either. If something ever happens to my belongings or myself because I didn't have my alarm, I guess I can thank AT&T for that. By the way I work in a place where AT&T tries to tell me to sell their product for clients moving into their new homes and I don't anymore. Instead I share my story and tell them to go to TWC. There is a reason AT&T makes you sign a contract, because they wouldn't have anyone left if they didn't.

Part 1 of 3. Here is my story of horror. Are you sitting? Oct. 2011 I changed over my phone and internet service and decided to (give) ATT my business. Internet equip. came at the end of Oct. And was told that the phone# would be ported over On Nov.5th. The Tech came out and did about 30 minutes of work. Told me he couldn't find any "clean pairs". Having a telcom background, I knew what he was stating. Layman's terms(Every available wire wasn't good to use). He said that he will call it in and another dept would come out and run new lines. And left. The catch is he didn't call anyone back at the CO(headcourters)to get the process started or put a stop on the order so I wouldn't be out of service..... 2 hours later, I have no phone. And I know I am a caveman for not having a cellphone plan. I am a unemployed, divorced father of twins and was trying to save where I could. I'm a numb skull. The next day I was still Out of service and went to the parents to call and get a report from ATT on the progress. After waiting on hold for 20 mins. I found out that they didn't have a clue to the situation. COOL! I will get my service since they know now. NOPE. I was out of service for 4 days. (ATT) I want the suits answer some questions. 1) How do you think it is acceptable for a NEW customer to be without service for 4 days? 2) Would you have handle this any different? Cause I did EVERYTHING in my power to get it resolved and was treated like (bottomfeeder) since I was a "residential" customer and not "business". 3) Why do your people lie to the customers? Cause I asked to have my number diverted to a message stating to call my parents number or setup a temp VM box. And was told that wasn't possible because the service was out in the field?? WTF does that mean. Please don't answer that cause it is rhetorical question. You can't give me any excuse that I will except.. Remember telcom background. Listen I am not that dumb. What I asked to be done had nothing to do with the physical line, it was a software change at the CO that your switch techs could do. On Monday I finally had service restored. After threatening to cancel my service to the supervisor. When the Tech came out. He tells me that the first guy that came out was unfamiliar with the location. And was shipping the feed to the wrong SAC. The guy found good pairs and DT was at the phone. Great Job for going above and beyond! And I am so thankful that there wasn't an emergency. To be continued....... I figured i am going to runs this at my pace. Sorry folks I know you are at the edge of your seats. But, more to come. I will post Part 2 of 3 tomorrow. Stay tuned it only gets better...... officially owned by ATT and turned on

I have AT&T phone and internet service and I have had nothing but problems for 4 yrs now. Phone line sounds like a party line, internet dropping service, you name it and I've got it. After countless techs coming to my house and saying the same thing...that it's going to be a big job that's going to cost AT&T too much money to fix, so they won't, I've given up hope on ever getting my problems resolved. If I had any other choice in my rural area I would have dropped them like a hot potato a long time ago. Don't ever go with AT&T if you can help it!!!!!!!!!!!!

This company sucks!! Ordered new home phone on January 3, 2012 it is now January 17 and STILL NO PHONE!! You call and these idiots that barely speak English just read off a screen.. I am not getting anywhere!! I asked for a supervisor, she was useless..says they cannot expedite my order.. when it's their incompetent people that can't do their job right. It is so frustrating.

i purchased a new iphone 4s on 1/11/2012. The iphone stop working the next day i went back to the store of purchase and they gave me the run around just to go past the time frame of return. Then they tell me that because it is a defective phone i have to go thru apple care i have only own this phone 5 days and i only worked 24 hours on 1/12/2012 the phone went into recovery mode and shut off. My point is that its not my prblem im very un happy with the phone and cant do nothing about what happen to {ATT equipment return policy} If you are "NOT SATISFIED" with your purchase WITHIN 30 DAYS AT&T WILL key word WILL ISSUE AN EXCHANGE OR REFUND IF: >original proof of purchase is provided and >equipment is returned in like new condition with all original components. Missing components must be replaced prior to exchange/return being processed. what happen to no being satisfied i can tell u one thing they sure did not have a hard trime taking my money or billing me

If one star can go further down it won't be low enough for ATT&T. I have had a family plan with your company since 2005. I ran into a very difficult situation I am a single mother I lost my job, my apartment & also found out that my daughters father was dying. I called ATT&T and explained the hardships I was going through. I explained I could not make my payment but I would like to make good on my account can I work a payment plan out. Your representatives were nasty and didn't want to hear anything from me. I called several times and received the same answer from all. Some representatives from your corporation even asked me to go find someone to borrow the money from. That is easy for them to say when you can't even buy food for your children. I called at least 20 times to try to work this situation out. The next thing I know my $1200 balance turned into a $4000 collection bill. SHAME ON YOU AND YOUR COMPANY. I FIND YOUR COMPANY A PURE REPRESENTATIVE OF THE CORPORATE GREED WHO IS RUINING OUR COUNTRY. Furthermore my daughters father did pass away and I rec'd no child support for years from him and it took me 12 months to receive any Social Security for one child only & when I call back to try to settle the bill I was told it was the $4000 or nothing. SHAME ON YOU AGAIN NO ONE DESERVES THAT TREATMENT I CHOSE YOU AS MY CELL PHONE COMPANY YOU DID NOT CHOOSE ME> PAID OVER $300 A MONTH FOR YEARS TO FILL YOUR POCKETS AND TO EMPTY MINE (WHICH ARE EMPTY ALREADY)> I WILL NEVER GIVE YOU ANOTHER DIME OF MY HARD EARNED MONEY. THANKS FOR YOUR GREAT CUSTOMER RELATIONS.