AT&T Corporate Office & Headquarters

My name is Pamela Shane and I had my daughter living with me and she had your u verse installed in my house. She cancelled the service at the beginning of January and moved, unbeknownst to me she was using my bank account on which she is not an authorized user I contacted AT & T and told them they were not authorized to extract money from my account. Needless to say they stuck their hands in my checking account and tool out another payment, I had just paid the bill on January 8th and it was cancelled January 12. I am contacting an attorney and the States Attorney where I live. This is not my bill and neither 1 of them are on my bank account.

WOWWWWW!!! I actually spoke with a live person, received a case number from the Executive office. Contact the number above and press 6. That will get you a live person and request to be transferred to the Office of the President. My phone was immediately restored within 1 minute and a case open for investigation.

I am completely exhausted after a world-wind trip courtesy of AT&T! I seriously do not have enough energy to explain my current issue with AT&T - you see I have told my story, over the last 3 days that my service has been out, to approximately 14 people. Tonight on a whim and a refreshed cell phone battery I located a phone number to the mysterious "AT&T Executive Offices" located in Dallas, TX. I gave them a call. I asked, without going into another disertation about my issue, to speak with "an Executive" that really worked in the "Executive Offices" that would resolve my problem, expedite my repair order, and refund me 3 days worth of service. When asked, I informed the Operator that I lived in Connecticut. She said "awwww they just closed for the evening, you will have to call back tomorrow." I said ok then how about providing me with a name and an email address (I have my Internet service also through AT&T U-verse)- she said they do not have email. HUH? An Internet provider with no email address - I was serious when I said to her, "Are you serious?" I said ok, well how about letting me speak with the person in charge of technical issues in your still-open-at-this-hour Executive Office in Dallas, TX. The Operator then responded that she could not do that, I had to call the Connecticut people. At this point I am thinking to myself, "ok where is Allen Funt from Candid Camera?" Nope, Allen did not suddenly appear and nope the Operator would not budge. In fact, the Operator told me that she was "not allowed to give names of people, phone numbers of people, and/or email addresses (I thought they didn't have email so I called her out on this as well). She also said I have to "understand" - what exactly does that mean? I seriously wish that AT&T had some "potential executive" reading the comments on this site - who knows maybe one day the promising potential executive could come up with a real smart idea-GOOD CUSTOMER SERVICE - and then that person would be able to work at the mysterious "Executive Offices - where nobody has a name, address, or email account." Good day everyone!

AT&T wireless is a jerk organization and a bunch of thieves. My daughter gave me $250.00 worth of gift cards for Christmas to be used for our new phone plan...The Samsung "Android Smart Phpne". The cards were lost on our trip home, never used, and AT&T said, "Too Bad". They have $250.00 profit in cards that will never be used; they refuse to canccel them and issue new ones. Even the terrible banks will reissue a lost check. GO VERIZON...and the hell with AT&T. Looks like small claims court might be the answer...wonder what an attorney will cost them to show up and explain their attitude.

I have been in service with the same number and company since 1994. I have never had a problem with AT&T until about 2 years ago. My phone bill has increased and the services have decreased. I am not sure what exactly happended but your services have taken a turn for the worst. If it is not one thing, it is another. Email not working, text messages work when they want. Internet, what internet ? Your services are to be compared to buying a new car and the Reverse option ONLY working on Monday's, which means you have to get out and manually push your car or USE ANOTHER MODE OF TRANSPORTATION. And this is not only a personal phone, this is a business phone, that's the worst part of it. You really need to get your act together. It wouldn't be so bad if you TOOK CARE OF YOUR CUSTOMERS. Instead, all I get when I call in is a sad , sloppy I'am Sorry !!

I have been with AT&T for 19 years. This is the poorest company I have ever tried to deal with trying to get something done. I spent 3 hours on the phone yesterday and all the reps would do is transfer me to someplace else. When I finally talked to a real person they said they didn't handle this type of a problem. I have a charge on my bill that I don't think I should have had. It comes from a service that I didn't order, don't want, and need it removed. It seems all I'm getting is a run around (maybe I'll just get tired of trying to get it straight and give up). If I cancel my account (phone and internet)all together will that take care of the problem or will I continue to get billed by ConnecTech? I have a cell phone and there are other internet provides out there. I have just about reached the end of my patience. .

Called ATT to upgrade my Fast Access DSL. I have a landline and the rep said I could get unlimited long distance for a great deal along with other things that I don't use. I accepted cause I was currently paying ATT 18 cents a minute. They ship the new internet hardware and my son and I hook it up. During registration we realize they changed my landline to VOIP. I did not authorize that. After talking to multiple people for hours , at midnite a gentleman told me to call a number at 8am and tell them I want my landline and original phone number restored. When I went to do that, I had no phone service at all. Then I used my Go Phone to make the call and was told to keep calling them back cause it would be a process and the number had to port first??? So,I get to work Monday and call again at 8am. I get a wonderful and knowledgeable woman who takes the time to input all the information needed to restore my landline and original number.She gave me a temporary number so I can now call out, but no one can call me. It will still take nine to ten business days for the landline and number to be restored. The same long distance deal is also available for the landline and the rep said she doesn't understand why the person that took the order swithed me to VOIP. I e-mailed my out of state children so they wouldn't think I'd fallen and couldn't get up. BTW, the out of country call center reps can speak english, but they don't comprehend.While I was trying to explain my situation, the guy kept saying we don't send anyone out to install you have to do it yourself. I don't want you to install anything, I want my landline restored!! We kept going round and round like a bad Abbott and Costello skit. Then he got testy with me and said he knows his job and how dare I insinuate he doesn't. Now after reading some of these comments I'm dreading the new bill.

I have had enough. I finally called the corporate office in Texas to get some results. My story is like all of yours. I have lost approximately 15 hours of my life during the month of January being on hold awaiting help or being transferred. I want to get together a group and file a class action suit against AT&T. I believe that they are breaking the law with their constant billing issues and lack of service on all levels. We are not getting the contracted service but we are being billed 100% of the contracted fee. Once I have an attorney in place I will post the contact info. Please call and let's stop this customer abuse. Even if you don't call I will post activity so that you can at least see that the little people can do something in the corporate world to defend their finances and choices.

I ordered an Iphon 4GS from AT&T 6DAYS AGO which should have been SHIPPED OVERNIGHT. 6 days later I haven't received my phone. I Called on day 3, day 5, and day 6 to check on the status of my order. On hold for long periods of time. As long as 1hour 30minutes at one time but no one seems to be able to tell my why my phone hasn't been sent to me. CUSTOMER SERVICE REALLY SUCKS @ AT&T! I requested to talk to a MANAGER. After holding another 10minutes for the manager to talk to me, one 'MICHAEL SIMS'(manager) get on the line and was the WORST rep i've dealt with so far. His BEST SOLUTION was to Re-order the product and it will be sent to me in 5-10 business days. I cant believe how ridiculous customer service can be with such a BIG COMPANY. FIX THE SYSTEM OR AT&T WILL LOOSE A LOT OF GOOD CUSTOMERS! ITS DAY #6 SINCE I ORDERED MY IPHON AND ITS STILL LABELED "PENDING" IN YOUR SYSTEM. Thats after I agreed to the Terms and Conditions twice.... THATS SOOO WRONG AND UNACCEPTABLE ON SOOO MANY LEVELS!!

I am shocked at all the comments...43 pages!!.. I have been on the phone for 3 hours trying to resolve fraudulant charges. I have been cycled through the endless loop of automated operators. When I finally speak to a person they cannot help me. They forward to a department, then the representative says..."I am sorry I cannot help you" My fifth attempt just ended in again, "sorry mam, we cannot help you".

First of all, isn't there a zero star options? Do you guys (MEANING AT&T CORPORATE) even read this page? OMG, I cannot believe the trouble AT&T has put me through and the time it's sucked from my life. Then, I find this page and see it goes on and on and on. When are they going to step up and do something, I don't understand??? Whomever is filing a lawsuit, I'm totally in! Ordered internet for transferring from address A to address B in Mid-October 2011. Over the course of the next few weeks, I had NO working service and took TWO full days off work and waited. And waited. And waited. They never showed. I was told to meet them there. Finally I determined (NOT AT&T, I FOUND THE ERROR) that they reestablished internet service AT MY OLD ADDRESS. WHAT?!!!! Not once, but TWICE. Then they send me a bill for the modem and made me go over and knock on the door and do the work to send it back or else pay for it. t an address that I DO NOT LIVE AT! Finally, on Dec 7, two full months after the transfer order, I had a modem delivered to my new address but nobody showed up to install it, I was told I was set up for self-install. Boy, I wish I would have known that when I took two full days off work WITHOUT PAY. The internet was UVERSE. That was a mistake. . . it never worked properly, quitting for hours at a time, like 9 hours, 12 hours, etc. It would lock up. IT was actually horrible and only fast for a few seconds, then it would quit working. And actually about 2 days after they finally got it going on Dec 7, I got a bill for $398!!!! I called in and explained that I would not be paying for the installation because they didn't install it - they never showed up and cost me two full days from work, not to mention, I'm not paying for anything that takes 2 months to set up. They promised a manager would call me back in 24 hours - that has been at least 5 weeks ago. Finally, they started calling - WHEN THEY WANTED MONEY FOR THE FULL AMOUNT. Now, you need to understand, I am totally the last person to ask for anything free, for me to refuse to pay for something - eventhou justified - is very different for me. But I was done. I thought, "Oh, now you found my phone number when you want money!" That was the final straw, I cancelled my service at the beginning of January. Within 24 hours, the cable company had my internet up and running and I have NOT HAD ONE BIT OF TROUBLE!!!!! When I talked to AT&T, they asked me why I was leaving, I gave them this summary and the guy was like "Wow, that is frustrating, I imagine there's nothing I can do to get you back at this point?" And I was like NO WAY. And he asked me if there was anything he can do, I told him yes, please don't make me have to call you again. We went through my account and the two accounts that were established BY AT&T AFTER I MOVED OUT AT THE OLD ADDRESS and made sure they were all cancelled. I offered to pay for internet service from Dec 7 to Jan 7 b/c that is the one month that I had a bit of internet, although it sucked. I said I was not paying for anything else and he agreed. He promised to take care of it all. Well so last week guess what?! I GET SENT TO COLLECTIONS!!!!! FOR THE ACCOUNT THAT AT&T WRONGLY SET UP AT MY OLD ADDRESS OVER A MONTH AFTER I MOVED OUT. . .. THIS WAS A UVERSE ACCOUNT. . . . I NEVER EVEN HAD UVERSE AT THAT ADDRESS!!!!! ARE YOU FREAKING KIDDING ME? Now, they are messing with my identity!!!! I called them up and they promised to take care of it, I told them I didn't believe them, so Now I have to call them back later, along with the collection agency, and then all the credit companies and lose more of my life. And guess what I get yesterday???? A bill for way over $260!!!! What the freak is wrong with them??? How do I contact corporate?????

My one star rating is only because I can't go lower. I ordered U-Verse TV and Internet on Thursday 1/19 from a brick and mortar store. At first they said the earliest date available for install was sometime in mid February, but then the sales girl magically got a sooner date to a week later, Thursday 1/26. Fine. On Wednesday night around 7pm I got a call informing me that the install appointment was cancelled because there was some "problem" with my building and they would call back within 4 business days to reschedule an appointment. I went back to the store that night at about 7:30 to see what the deal was since the call centers were already closed. They of course could not get through because the "system was down" and would let me know. The manager in the store told me he would personally take care of it first thing in the morning and let me know. Next morning, no call. So I called the number they left on the voicemail "for any questions". The woman informed me that there was "a problem with the building, which needed to be fixed before anything could be installed. Odd, since there is at least one other person in my building with U-Verse and it's only a 10-unit building. Whatever. I then get a call in the afternoon from the sales girl at the store, not the manager, telling me the same thing. And no one knows when i can get it installed. On Friday 1/27 they call to schedule the installation again. It's scheduled for Monday 1/30, since it was too late for Saturday. Fine. I arranged for the apartment building manager to be there to let them in again. They were supposed to come between 1 and 3. At 2:30 I get an automated call telling me to reschedule my missed appointment. What? I never got a call from the tech before he showed up as I was supposed to. So I call back and they tell me the tech said he called and left me a voicemail. Nope. No call. No voicemail. So I try to reschedule AGAIN. This time I ask for Saturday 2/4 because I can't take off work and I can't ask my building manager to be there for a third time. So he supposedly tries to talk to dispatch to get an appointment. After 20 minutes or so, he tells me that he's still trying to talk to dispatch and tells me he will keep trying and call me back within the hour, so I don't have to stay on hold. Fine. Not surprisingly, no call...except from my building manager asking where they are. Not only did the tech lie about calling me, he didn't show up at all. So today Tuesday 1/31 I call back and talk to the same guy. He apologizes for not calling me back. He said the call volume was too high and told me the install was rescheduled to Monday 2/6, a full week later. No. I ask him again for Saturday. After about 20 minutes he tells me they told him the first Saturday available is 2/25, but he'll keep trying for this Saturday. Right after that he tells me he just got another confirmation that they can't do Saturday. So I tell him I'm done and he says he can put my order on hold and I can call back every day to see if there has been a Saturday cancellation. Yea right. I cancelled the order completely. At least I think I did. He apologized for the billionth time. If I had a penny for every time AT&T person apologized to me, I'd be a millionaire. It's a shame I had to cancel too because I was looking forward to at least seeing what U-Verse is like, even though all of the reviews are terrible. And if I had this bad of an experience already, I can't imagine how bad it would've been if I actually got it. I probably dodged a bullet here. I will never buy any AT&T service or product and suggest that no one ever does.

Im going to post this again because it has been conviently deleted from this site...... Just more proof to me that AT&T is really going out of their way to cover their rear ends with this situation. I went to an AT&T store to purchase my son an I-phone for xmas. While I was there I was talked into getting U-verse. HUGE mistake!!! Installation date was 12-12-11 first tech showed up saw the job and decided it was too much for him and left. Next day another tech showed up, did the install and after 3 hours left. Later that night we had a family night and all sat down to watch TV only to discover the TV is now broken. I looked behind the TV and there is broken plastic from the back of the TV laying on the TV stand and there is a box that was origionally INSIDE of the TV is now hanging out of the TV with broken wires and the u-verse cable is attached to the box hanging out of my TV. In addition the DVR's in the bedrooms didnt work properly. I called AT&T immediatly, and the nightmare began. After several phone calls and being transfered from one department to another. AT&T ran my DVR boxes thru a series of tests only to determine they are defective. 2 weeks have passed now and on 12-28-11, 15 days after the install, the new DVR finally arrived in the mail for ME to install in the bedrooms so we can at least watch TV in there. After 2 to 3 calls a week all averaging 1 to 2 hours being switched back and forth thur departments, and lots of complaints because I still had a broken TV in the living room. AT&T decided to send out someone to look at my TV. He arrived 1-13-12, 31 days after the install. Turns out, he was only the manager for the tech that was at my house. Of course he is there to cover his behind and his tech. He proceeded to take many pictures with his cell phone of my TV and then sat there turning it off and on 20 or 30 times. I asked him what he was doing and he said... "Im trying to get that white line it is making with my cell phone. I knew right then I was in for a long drawn out fight with AT&T. Just as I suspected, 2 days later I learn that the manager that was at my house decided it was not AT&T's fault and my claim was denied. ARE U KIDDING ME??? I had a perfectly fine working TV never had 1 problem with it, and the very same day AT&T was here doing an install all of a sudden I now have a broken TV with broken plastic and stuff hanging out of the back of the TV and they want to convince me they didnt do it? then they send me a bill in the mail for 240.00 saying I have to pay for a month in advance for service Im not getting. HUH? Today is 1-20-12. It has been 38 days since AT&T was in my home, 38 days with no TV in the living room, 38 days of calls and complaints that are getting me no where, 38 days of grief, 38 days of being forced to watch TV in our bedrooms, 38 days of no more family nights watching movies together. I even went directly to the corporate head quarters. they gave me a case number and said someone would call me with in 48 hours. That was 12 days ago. No one has yet to contact me from there either. I made 5 phone calls in the last 12 days to corporate offices and still nothing. I just keep getting the same message, from the same lady.... HE GOT YOUR MESSAGE HE WILL CALL YOU. When?? next month? next year? I havent had service since you were in my home yet you are expecting me to pay for this service?? really??? I want my TV in the living room fixed. PUT IT BACK TO WHERE IT WAS BEFORE YOU WALKED IN MY FRONT DOOR. Anyone know a good lawyer send him my way please. oh and by the way i have been an AT&T customer since 1999. That is 13 years of loyality from me and this is how they want to treat me? LATEST UPDATE: Thursday 1-19-2012 I recieved a phone call from an AT&T manager. He told me AT&T is going to fix my TV and to please get an estament of damages and costs to repair. Finally some results, or so I thought. On Saturday 1-21-2012 I paid 45.00 to a TV repair tech to come out to my home and evaluate the TV. He in fact stated that the damage was caused by AT&T. when they screwed in their cable to the back of the TV it shattered the plastic and when the box fell out it caused a short in the TV. He told me it would take a few days to write up the actual estement because he had to call Toshiba and get part numbers. Tuesday 1-24-2012 The AT&T manager called me back asking if I got the estaments yet. I told him that I was waiting for it because the TV guy was waiting for a call back from Toshiba. He said to me, not a problem. If I get it in time fine and if I dont not to worry because AT&T will come up with a figure and he will call me back later in the day with a settlement and that I could decide what to do at that point. HE NEVER CALLED ME BACK Wednesday 1-25-2012 I called the manager back first thing in the morning and I was told it was his day off. I thought oh great more delays. so I waited for the next day. Thursday 1-26-2012 I called the manager again first thing in the morning and he informed me that he talked to Mr. Markee at corporate and he is not going to honor the claim. I immediatly called corporate myself. Mr Markee was on the phone but I was told he would call me right back. Thursday 1-26-2012 I was contacted by Mr. Markee he claimed to be the president of AT&T. But when I googled "who is the president of AT&T" a completly different name came up. Randall L. Stephenson, is Chairman of the Board, Chief Executive Officer and President of AT&T Inc. and has served in this capacity since June 2007. John Stankey, President and CEO, AT&T Business Solutions, is responsible for AT&T's sales, marketing and customer service operations for retail business, government and wholesale customers of AT&T worldwide. Interesting nowhere listed in any of my searches did the name Mr. Markee come up. In addition Mr. Markee left me a voice mail stating his name and position. I saved the voice mail. Mr.Markee stated to me that he is standing behind the managers decision, and that his notes in the system say that I told someone at AT&T my TV was working just fine. I laughed at him. Those are obviously false notes put in the system by an AT&T empolyee trying to cover their rear ends. Never did those words come out of my mouth to any AT&T employee He also said to me that he didnt care that I was a long term customer and if I wanted to I could have U-verse removed from my home and go somewhere else. He was a complete donkey, he was rude, short and when I said I will take this to the media, he said he didnt care if I went to the media. He will have his say too, and he will make sure everyone knows I made a false claim based on the notes in his system. But the notes in his system are false and made up by AT&T employees. When I said that he is forcing me to seek legal councel. He said his lawyers will be much bigger then mine and he is not worried. WHAT KIND OF PRESIDENT OF ANY COMPANY TALKS TO THEIR CUSTOMERS LIKE THAT? really? My only regret at this point was that I didnt record his conversation to me. It is now Friday 1-27-2012, my TV is still broken, Its been 46 days now since we have been able to sit in the living room and watch TV. Do you have any clue what it is like to have to sit in your bedroom for 45 days just to watch TV? I'm still forced to pay AT&T for service Im not getting. Im out 45.00 to a TV repair tech who clearly stated it was in fact AT&T's fault, and Im extreemly upset over this.

would someone send me a billing statement! what is your physical address unbelieveable no one at at&t even knows it all i have is internet service. what type of people work there?

I am now on my 10th transfer. All I am asking is that you give me back the services I had before you changed them without my permission. I am asking for the credit you promised me a few a days ago to reflect on my bill. I am asking that your sevices stop disconnecting me in the middle of handling this problem (I believe the reps are doing it on purpose). I am asking that you stop transferring me to customer care (4) times when they say they don't handle these situations, stop transfering me (3) times to Uverse when I have a landline phone, and stop transfering me to accounts receiveable (4) times when they say they don't handle this type of call. Who does? Your customer care completely stinks!!!!

My very good friend has been with AT&T for 11 years, always supports the newest phones, has never had anything less than 3 lines, refers everyone to AT&T and spends no less than $3800 annually. In Sept she was hit head on by a drunk driver. I paid October's bill but unfortunately the other party's insurance company is giving the shaft so medical expenses such as neurologist, specialists, etc has come out of pocket. I contacted AT&T to make some arrangements for the bill bc her number is on tons of marketing and we wanted to preserve the line. I was working with Angel of the executive office and he was understanding. About 2 Sunday's ago someone cancelled all her lines claiming "payment" fraud then when we contacted Angel he claims their is nothing he can do. I got a statement from the bank that the last payment in October was never returned and since there there has been no attempt at payments to come through. AT&T is full of it and needs to change their "valued customer" lies.

In this day and age where there is a lot of competition and the internet to read company reviews customer service should be one of the most important things to be on top of. They really need to work on their customer service and how to take care of customers not make them so angry. It is amazing the amount of people you have to talk with and repeat your situation and they just keep transferring you because they cant really help you Then the crazy hold time between each transfer is enough to drive anyone crazy and raise the anger. It seems to me if they hired a few more people in customer service they might gain many more customers to make it worth the money they would be paying out .The product is actually very good if they could just get their customer service, billing and installation people in line. It just makes it not worth having the product if you have to spend so much time, effort and anger to enjoy it.

I wish I could give a zero rating. AT&T/direct TV without a doubt are the worst companies in product service and customer service I have ever had the displeasure of coming in contact with EVER. It is literally like getting into bed with the devil. For starters we were never able to use the phone service. Several techs came out, we purchased new phones and still no service. Finally we turned the phone off and then the Internet service did not work. We literally paid 14.95 a month to piggy back someone else's service. Yes we called tech services manta times to no avail. We paid Internet services for at least 6 months with no service. Finally we cut that service off and feed up with the increasing cost in our Direct TV bill ( used pay for view once and only had HBO); bill was always 150.00 - 180.00 every month for cable only! Direct TV sold me a no contract deal then tried to charge a cancellation fee??? After canceling a 14.95 per month Internet fee AT&T provided credits and then turned my account over to a collections agency for a cancellation fee from Direct TV. I called both companies for a month. Both companies advised call the other company. Then I found out even after canceling service with AT&T, they continued to pay Direct TV. Why, and in the interim Direct TV understanding what cancellation f services means sent me a final bill which was paid and then we received a final bill from AT&T after paying Direct TV. The payment amounts were a few dollars difference. I called AT&T advised them of payment to Direct TV...of course AT&T did not see. They still insisted payment was owed so I requested a breakdown of charges, of course I never received this. Finally today after being on the phone 3 & 1/2 hrs I spoke to a very condescending Mr. Lockett of course he has no call back number( anyone surprised) who said he would send me a breakdown. I also spoke with Direct TV and found out as I suspected they never advised AT&T that I had cancelled their service and continued to receive payment from AT&T plus my payments and still tried to collect a cancellation fee. My bill for actual service on my last bill was 29.00 (per Direct TV), paid them 110.18 per their final bill. On my opinion Direct TV needs to return the payment from AT&T and leave me alone. I HATE AT&T and Direct TV. I will never use recommend or buy any product, intend any event that has any affiliations with either company. Both companies have the lowest customer service scores and the board of directors, CEO, presidents need to really do internal inventory of your company and ask what in the world type of company are you running and retrain, rehire, and replace people who representative your company now. Growing up, when you heard about AT&T, everything fro product to service was 100% positive. Now more than 80% of the information you hear and or experience is HORRIBLE.

I switched from AT&T DSL to AT&T Uverse. 2 Months later I receieved a "final bill" telling me I owed $180.. Called to find out why I was being charged $180 when I still have AT&T Uverse. i was told because I ended my contract with AT&T DSL early. "?" Am I the oly one who thought At&t DSL & At&t Uverse were the same company?

Every since ATT purchased our local phone company Bell South I have had nothing but problems. I have been a loyal customer for 8 years even with all the issues. I will not go into detail because they are to long, but I just wanted to give you guys an email address for the CEO/President,rs2982@att.com or randall.stephenson@att.com. I also did some research about the him and the company so I have included some of the sections in my email. Some of you might want to use this information when you contact conctructed your own emails. You do not know me personally, but I have been an AT&Tcustomer for the past 8 years at my current address. I am also what you cited as a “Risk Factor”. I am one of the many who has been affected by the current economic conditions in the U.S., which you rightly stated in your 2010 Annual Report.This current economy has adversely affected your customers’ demand for andability to pay for existing services, especially landline service. You were so on target with this statement. Because of my inability to pay I had to reluctantly drop my landline service and this is one of many reasons for this letter. I want you to understand who your small customers are. I know that as a CEO/President who makes $1,533,333 annually with total compensation of $23,341,628 a small amount of $123.31 is not very much, but it is to me and my husband. I keep AT&T because I am a loyal customer. I even have friends who make fun of me because as soon as they see a special with another company they switch companies and I don’t. I know that you have an obligation to your stockholders but you also have an obligation to your loyal customers. I hope that you as a CEO can implement some type of change in customer service to reflect these hard economic times. Sincerely