AT&T Corporate Office & Headquarters

I give at&t ZERO stars for customer service. I have a Major complaint about how i was treated and my girlfriend was treated. It was so bad and has been so bad that it is causing health problems. please contact me at dcurtis00737@yahoo.com ASAP.

AT&T has become too LARGE to care about customers anymore. I had the same HORRIBLE service from AT&T Customer Service. You know in the movies how funny it is when people pretend their phone connection prevents them from hearing the caller and they hang up? Well "Darren" did that to me! Customer Service??? He actually played that game with me. "Ma'am I can't hear you, I think our connection has gone bad. I can't hear anything you're saying. I think we have to end this call." end of call. WTF? How in the hell is this guy still employed? He calls back acting all innocent and says "Oh, we got disconnected." Yeah sure. I have written a letter to the CEO & President. I know... so what. I cancelled my cell, dsl, AND home phone with them. I never thought I'd go to Comcast, but I am NO LONGER giving my money to jerks.

You people disgust me. Your customer dis"services" are dispicable and it all comes from corporate. Greedy, sleezy, swindlers all pour down to your lowest employees. The government should shut you down after your "ghost data charges" and not really "unlimited" services acts were found out. AT&T is the scum of the corporate world.

I have tried to resolve an issue about my Business line that close out back in Aug. 2011 and all of the departments send me to another dept. and my problem never gets resolve.

As of today I am done dealing with AT&T. My first horrible experience was the day my fiance died in an accident. They called and asked to speak with him since his name was on the bill. When I told them he had passed away that morning they actually had the nerve to ask to speak to someone else who could make a decision about the phone. Need I say more? It is now a few years later. I own a business with another person and we are the only two here. In the last month my partner discovered he had a golf ball sized tumor. He has had three surgeries and is at UCSF. I have been handling the retail business, his bills and receiving envelopes from at&t every other day to renew my phone, fax and wireless contracts with them. In the midst of all of this the bill ended up with the contract notices and was overlooked. I caught it and sent a check on the day the bill was due(4 days ago). They disconnected my lines(both business and personal) yesterday. I called them today(was out of town yesterday) and explained the situation. They could not have cared less. I was required to pay next month's bill also in order to be reconnected plus the pay over the phone charge. If this is the way they choose to treat people they will get the same results that I would if I treated my customers with this level of humanity...lose customers. I am done with them and will not hesitate to tell both business acquaintances and any others why I won't do business with AT&T. This is part of the reason we are sick of corporate America.

What happened to the pleasant and helpful AT&T agents when I first purchased my IPAD about a year ago?Shameful the way you treated "Unhappy Customer", "GwyenethA ", "Harvey" and all the other one stars above and me last night for about 1 1/2 hours! When are you and your workers going to learn how to be human and honest one's at that? It is shocking to think that when you double charged me for one service and I went to my credit card company to dispute it since when I spoke to you on the phone you said that you would reverse it and you did not, you terminated my method of payment for my IPAD and penalized me for your double billing which is illegal. Your behavior to your customers is cruel, cruel, cruel! As soon as I can find another Internet service provider to service my account who is honest, you are history as far as I am concerned.

At&t is absolutely horrible. There customer service sucks!!!! We had a problem with our modem and a man came out and replaced it. He did not check to see if everything was working properly and left. My DVR did not work. I was on the phone with customer service for 2 hours and they did not know what they were doing.I tech came out and replaced my DVR and that one did not work. He figured out there was a network glitch and they could of fixed the problem when I originally called them. He finally got it to work and then said he could not take the broken one. I called customer service and they said I have to take it to a UPS store or they will charge me if they send some one to pick it up.I found out there tech help is in Indonesia!!! AT&T is awful. I am going to switch as soon as possible.

We have been a customer for over 15 years and our account is in good standing. One day, our email stopped working. To make a long story short, they shut down our account, gave the email address away without our permission, and assigned it to someone else. When we finally got to the bottom of the situation, we were told we could not have the email address back. All of our bills are paid automatically and connected to that email address. Plus, we're military and use that as the one point of continuity where people can reach us as we move so frequently. To say it's a hardship for us to lose that address is an understatement! And I'm sure it's probably illegal to shut someone's account down without their permission and give away their email address.

At&t are scamming people out of their money. I was sold DSL Elite service. A few months later, I did a speed test and found that I wasn't getting anywhere near the promised speed. When I called, the person I spoke to said the service wasn't even available in my area and couldn't tell me why I was sold that service, since it wasn't available. I was told I would get a call back from a manager - that was over 3 months ago. I've had to call several times and explain the situation over and over again to different departments. Today, I finally got a supervisor who told me that the charges were valid and that he couldn't do anything about it. When I told him I wanted to cancel my service, he HUNG UP ON ME!

I signed up with AT&T Uverse about a year ago, I have had so many issues with this service I am so shocked that I allowed myself to get sucked into this service, your service is ugly, and I have talked to just about all of your representatives who are either unhappy to work for your company or have no knowledge of how to fix a problem. I can't access my service in the mornings, evenings, when I really need it, I have no other choice but to refer to my cell phone, I am looking around for different service and will continue to tell anyone who is thing of service with AT&T how bad it is. Not helpful at all, constantly down.

You and your employees do not know how to be human beings and honest one's at that! Shame on you for the way you treated "Unhappy Customer", "Gwyneth A", "Harvey", Me and the rest if the AT&T one stars showncabove! After you made a mistake and over charged me, now you cancelled my method of payment because I reported it to my credit card company. How cruel is that! Either you reinstate my credit card company or I go to the other avaricious Green Giant AND now when I tell everyone I meet how the IPAD 2 is so wonderful and they mystery buy one. I will also tell them in the same sentence not to sign with AT&T…What happened? When I bought my I PAd a year ago, your employs were so nice. In one year they became rotten. If SJ knew how cruel you are to his IPad 2 customers, he would take the IPad 3 exclusive away from you! I hope you lose it because you are notdesering of it.

I received numerous letters and phone calls from ATT to bundle my service, i was very hesitant about this but was assured by several people with ATT that it was easy as 1,2,3, well I should of gone with my gut feelin, as usual it didn't work, after1 and a half hours on the phone with tec support it still didn't work. But they did offer to send out a tec for $149.00. I told them, are u freackin kidding me, you want me to pay for your equipment that doesn't work, I canceled the bundle and told them that I want to go back to my landline service. They said someone would call me within 24 - 48 hours, that was Tuesday morning it is now Friday, they just now called as I am typing this reliving all my frustration, however the guy put me on hold and we were disconnected, as always, it seems their customer service is when they don't have an answer their policy must be to just put them on hold and don't return to the call. I have called several times between Tuesday and now, to try and get an answer as to who is in charge of your department, not one could give me an answer, they would just put me on hold. I was the first U-verse customer in our neighborhood and that was 4 years ago. I don't even have a dial tone on my house phone now, I told them my 83 year old father lives with me who has heart problems, and that when we are not home he needs access to 911, they could care less, they could not make my call a priority, I stated there had to be someone that could make this a priority call, they again couldn't give me an answer. It's obvious to me that ATT doesn't care about their customer complaints that is why there is no one to complain to, therefore after 4 years I'm am cancelling all of my services with ATT and changing to another carrier all because of their customer service which sucks. I was just called and told it will be another 6 days before my phone will be switched over. Unbelievable. Adios ATT.

We wanted to make a bundle package to have all our services in one bill, but the package did not include all the services we have already with other companies. As soon as we placed the order we asked what would be included and found that we did not want the AT&T at all and ordered the order canceled. A month later we receive a bill for 231. dollars for some credit card which we are obligated to go to the bank and activate and use. This is the most rediculous sales tactics I've ever seen. It is a scheme and a caniving way to trick people and steal money. I am at the end of my patience and will take action. So many companies out there and I end up with the worst one.

Customer service is a JOKE...there is no service....I have not been able to log into my account on att and have contacted them for the past 33 days with every known excuse you can come up with from them..their pat answer is wait 12 hours. You spend HOURS on the phone and online with customer service people...you have to explain every single time what your problem is...they created a "ticket" some 25 days ago and everytime I contact them I have to explain what the ticket is for and takes forever to be sent to "tier 2" people only to be told your ticket has been "escalated" if their escalted is this slow..I really think is it time for me to look at other servcie providers...obviously ATT doesn't care what you think or want to be helpful.

The cap on the Aircards to 5.0gigs is just a rip off AT&T should be ashamed of that type of service . This company has been good for years but is now fueled by greed ..treat people right and they will treat your company as such...Uverse is 19.95 for unlimited service and with a small fee they trow in the modem and a router.....but for a costumer that had to switch because they dont offer it in that area to be put on a 5gig limit like a child is stupid ..i should have a choice if i want more gigs ill pay but not an overage fee .. you should have a 5gig a 10gig 20gig or unlimited plan .....plus i hear that the people that already had the aircard before you changed it get to keep unlimited,, this is bull$#$#$##

I am 73 years old and live in Little Rock, Arkansas. I have unfortunately had U-verse since 12-29-10. The phone service is unreliable. The internet is poor. The installation was terrible. The customer service is a nightmare experience. I have to call, for up to 12 hours at a time, every month about my bill. I was promised the bundle for $99/month. This has never happened. Can AT&T PLease set up a program for seniors that would stop this insane billing!! My bills range from $130 to $208. I cannot do this on a fixed income. I was promised my bill would be $115.96 every month on 12-1-11 by a supervisor. This hasn't happened. My last bill was $208.80. I spent 12 hours on the phone yesterday with no results. Started back today and finally got results. My nerves and bank account cannot take anymore. I would gladly pay a flat fee that would for my basic services. I just can't take all this chaos. I warn everyone to run from U-Verse phone. I have lost service so many times. I need a good, reliable service. Please can AT&t stop putting U-verse phone service in areas that do not have the eqiupment to handle it. This is dangerous for seniors and their immediate family members that rely on telephone communication for health issues.

Very disappointed to hear that there is absolutely no way to correct an error in employee evaluations conducted through text messages. I feel pretty stupid, but incorrectly gave the sales associate a 1(Poor) instead of a 10 (Excellent) score after receiving my phone. I called and spoke to a corporate supervisor and was told that it was impossible to change the evaluation. They simply said, "We respect your voice." Wow, I feel special! I not only feel like a total idiot, but also feel that I don't want to ever shop at a company to can be so insensitive to their employees. Really hate the too big to fall mentality of companies.

AT&T Bussiness Very Bad Customer Service ,Higher Bill every Month BAD BAD BAD BAD BAD

Wow, you are not going to believe this....AT & T ported a cell number that belonged to us and ported it in somebodys account that we did not give permission to do this. Customer service told me today that the only way for us to have our number back is to call the person holding the number and ask them them to release this number back to us. This other person is our daughters mother in law and we just found out that her son in beating and abusing our daughter. This is beisde the point that AT T did NOT have any authorization porting this number without our consent. I told ATT that nobody received our permission to take our number and give it to another person so why do we have to have permission to ask for our number back that came from another carrier? AT T is sticking to this even though they know its theft and fraud! What crooks!

I had been trying to order Uverse TV service at my apartment several times. Each time I go online to order, it tells me that service is available at my address. When I call Customer Service, the agents say the website provided false information. One agent also stated that my apartment is too far from the box outside. My next door neighbor who shares the same porch with me, has a strong signal for her Uverse TV, home phone, and internet. My other neighbor in apartment 12 just got his Uverse TV service installed two weeks ago. How is it that your website can tell me one thing and your representatives tell me something totally different? Your technician supposedly came out here to my apartment last week to check the line. When I called back, I was told by one of your representatives in the billing department that the technician couldn't find a signal to reach my address but found a strong signal for my next door neighbor in apartment ten. When I asked to speak to the technician, the representative stated that there is no way for her to send him a message and they aren't allowed to talk to the customers. When I called back yesterday, I spoke with a supervisor named Mrs. Fields and she stated that she was sending the technicians a ticket to find out why I can't receive your Uverse TV service at my address. She also stated that the technician would be contacting me upon his arrival to check my lines. Before speaking with Mrs. Fields, I spoke with agent Cristie. She told me that whoever entered my address into their system, they didn't enter the complete address. A few minutes into our conversation, I asked her if that could possibly be the reason the techs couldn't find a signal and she stated that they have my correct address after she corrected the error.