130 Reviews For Windstream Headquarters & Corporate Office

Mr

This is the worst company to do business with. Since I opened the business account I never get the 12 MB that I pay for. Also they change my local and long distance carrier without my knowledge and bill me for long distance calls when my plan included unlimited local and long distance call, they don't care about their costumers.

Internet Service

Been without Internet Service for 7 days now. Windstream has no idea how or when it will be fixed. You can call them 10 times and get 10 different answers. They do not give a s??t.

PHone services

You are the worst company for getting a phone fixed I have been 10 days without my services and Then on the 22 he was suppose to be here at 11:00 never showed up but marked the ticket work complete He never showed up I guess he wanted to go fishing. But it don't matter he stills get payed don't he. We need South Central Rurial Company over here at least they will fix your phone

can not get high speed service after paying for 12mgb

WS is borderline criminal

They have so oversold their bandwidth in my area that it is virtually impossible to stream video in the evening...typical results for a 6M connection are under ONE and their "extra fast" 12M service which costs extra more is not a bit faster. And they continue to mail out fancy ads to every household in the area to sell even MORE. It is amazing that a corporation is even allowed to operate this way.

crap service

windstream is absolutely the worst, and I mean the worst, internet service in the universe. I've been waiting Friday will be 4 weeks for my service to be repaired. I was told it would be two days. is there anyone there? other that just the person that banks our money?

The old runaround

Spoke to about 4 different reps today after being transferred throughout the company. Finally gave up and contacted their corporate offices. Still no resolution. All I'm trying to do is set up a short term residential phone line for my mom who is in a rehab facility. The rehab place supposedly has a negotiated rate with Windstream, yet no one seems to know about it. Stuck between rock and hard place. Reps I spoke with treated me like I was trying to pull a scam! Unacceptable!

Billing

Windstream is by far the worst utility company I have ever dealt with in my life. They have horrible customer service smart aleck service desk help and only half their technicians have a clue what they're doing. You then have to call for another technician who may or may not know what he is doing. Constant runarounds. I eventually canceled my account and went with Comcast which is much faster and cheaper then I'm told Windstream will not prorate or refund the amount I did not use. I know of no utility company that will not prorate Portions of the bill not used. This is crooked and a ripoff of consumers. If I am charged for the full month I will be reporting them to the FCC regardless of what their policies are they are wrong and should be changed. I would not recommend Windstream to anyone and will be telling everyone I know what a horrible company they are to deal with.

irritated customer

This company needs to be shut down.after trying to resolve an alleged past due bill fro 2009.after my acct was close and paid in ful and all equipt returned in 2011. they couldn.t even find my acctnd told me i would have to dispute this with the collection aqency.how can you dispute an acct they can.t even find. having been a bank collections adjuster .even i can.t understand that logic?

windstream needs to go to where the sun dont shine

Getting bad service wouldn't give me phone numbers or send me to a supervisor. Need to have a lawsuit. If you live in Ohio you can call puco about what they are doing maybe after a lot o people call the my do something about it.

CLASS ACTION LAWSUIT

Count me in. 1 year I have been dealing with them about no Internet. Have paid my bill now for 25 years to include internet service. I have no options to move to in my area.

This is the worst customer service I have ever experienced. I was on with tech support for 11 hours yesterday dealing with an issue of not being able to log onto my school's website where I take online classes. I was able to access every other site on the internet except that one and my school had told me it was a problem with my service provider. Windstream had corrected this for me twice before, but for some reason yesterday, they decided to tell me that perhaps my school thought I was a computer hacker and had blocked me from entering the school site. I told the guy I was almost 50 years old and that he was a complete moron and needed to connect me to a supervisor. He told me no and hung up on me. Sadly, we have no other options in our area for internet or I would go tell them to shove their router up their sorry outsourced asses.

WINDSTREAM DOES NOT CARE

Ordered new internet and phone 3 times in 1 week and Windstream cancelled all 3 times without any notification.

Crooks

False advertising, poor service. They should be run out of business, not to mention sued by their customers. I am getting close to dial-up speed when I'm supposed to be getting 12 mbps. They claim too many people are using the internet. Is this a joke? They also claim they need to replace a piece of equipment that is causing the issue. Are they going to replace it? Hell no. And there is no competition to find another provider. They know it - so they are cheating us and providing a service that is shabby and prehistoric. Where is the government and why is nothing being done to force this company to either provide the service they claim to provide or give up and allow someone else to come in.

What Customer Service

The Customer Service for windstream's Broadband internet service is non-existent. Two years and a continual run around. They should be sued for offering services that they can't provide properly. Anyone up for a CLASS ACTION LAWSUIT?

Gaming

I've been trying to play with my buddy marino who is using this crappy service. He disconnects at least every minute and can't play games with us. You are ruining our friendship!

I bite my thumb at you cur.

I'm trying to play a game with my friend Marino, and It's impossible to do anything with the guy. He constantly drops out of calls on our skype so he can't even hear us make fun of him. Which lemme tell you, takes all the fun out of the situation. This all correlates with his intolerable internet speeds, one could even call it a crime the rates he has to abide with. It's inhumane to even conceive that this is happening to not only him.. but probably every one of your customers. I'm not a betting man but i'll bet that every windstream employee doesn't utilize the service of windstream for their internet. I'm highly disappointed in this company and all it has to offer, or more appropriately what it isn't offering. I hope google internet takes over your territory.

customer

I have been a windstream customer for 25 years. The last three months I have had nothing but problems with slow speed internet. They have sent two guys out and gave me a new router new filters and nothing seems to help. Both guys told me the upper mangement at windstream knows there is a problem on their end and they won't fix it or tell them when it will be fixed. It is in the area of Waleska Ga. I think it is pretty bad when you have a company that don't care if a customer of 25 years leaves and goes to Comcast.

Gay

I called today to ask y I never get speeds over .5 mbs. They stated that there is an abundance of customers in the area that's y. I then asked y they don't upgrade the lines to take care of their paying customers. The lady stated that they r upgrading in other areas and my area isn't scheduled to b upgraded this yr. I then asked if I could only pay 1/6 of the bill since that's all the Internet that I get. She continued to tell me that she was sry and told me to hang in their or find another provider which I can't bc they r the only ones in the area.

This company is certainly lacking. I pay for high speed internet service and have for over 10 years and with Windstream since they bought out Valor. I cannot even get on the internet most of the time and it certainly isn't high speed. When I was told a service rep would be out and call, guess what no service man. My daughter is in college and needed to send final into school. Of course, we couldn't get on the internet and tried for 40 minutes. I ask where the tower is for my high speed internet connection and was told they didn't know. I am filing suit against the company, filing a complaint with the better business bureau, attorney general and on up. This is a ridiculous way to run a business.

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