Time Warner Inc Corporate Office & Headquarters

Signed up online for internet service, and opted to allow them to charge my card monthly in order to get a discount. They charged my card twice up-front. When they came out for installation, I opted to add TV service. This was on Wednesday. Wednesday night/Thursday a.m. the cable went completely out, returning later Thursday morning. Saturday and Sunday I only had cable channels - no local channels. I went online to the troubleshooting section - attempted to fix per their instructions (unplug and plug it back up) - opted to use their online chat service. That was a 20 minute waste of time, that resulted in the agent "Brenda" telling me that I would have to call in to my local office. When I attempted to complete the survey rating my experience with their chat agent, mysteriously my internet went completely out. I called in to my local office, spoke with 9 people. The end result, I had to ask for my card to be refunded for one of the charges, I canceled the TV connection, but am still going to be charged for the days it was connected, although I couldn't use it as billed, and eventually got back online at a dial-up speed when I am paying for 30 mbps. Was told by the last person I spoke with (whose accent was so strong I could barely understand him, that someone at TWC had disabled my modem, but they were unable to tell who did it, but he was going to open a "case" for me, where a supervisor would contact me in 24 - 48 hours regarding. Moral of the story - TWC wants access to your bank account, so they can charge you up-front for service (so that they get paid without being required to deliver the service they advertise - and there's nothing you can do about it); and if they want to charge your account twice, or three times - they can, because you gave them permission to do it. Run far far away from TWC. PS - Calling the number above is for Time Inc magazine - not TWC.

Should have an option for zero stars. When did TWC start a mandatory 10 day cancelation period? I cancelled my service while on the phone, while trying to cancell my fathers service, now they have a 10 day notification policy. When I asked TWC to show where that policy is stated their answer was "I do not know, it's been our policy for years", yet you do not know where to find that policy in writing? This service is nothing but a scam. When asked who to contact for that information the "supervisor" was speechless. Costomer service year award goes to you "Berry". Thank you for charging 10 days of service that is not being used. How is this company still around? How can a company get away with scamming their customers?

I signed up for a TWC business class internet account to receive better bandwidth and a static IP. They said I would get 15 Mbps down and 2 Mbps up. In reality, I usually got around 7 Mbps down and a little over 1 Mbps up, and this was often inconsistent. I would be in the middle of a web conference and get disconnected (not good for business) because the available bandwidth would drop to levels too low to sustain my connection to the meeting. I just switched to AT&T U-verse. While I'm no fan of AT&T, I'm now getting 16 Mbps down and 2.7 Mbps up, though this also falls below the max advertised by AT&T. I'm good with it because it costs half as much as the slower service from TWC, so it's still far better. I just cancelled my TWC business class account. Rather than charging me the $175 fee listed on their site, they said they'll bill me $3,000 to buy out the remainder of the contract. Now I have to seek legal help to resolve this. The moral of the story is don't get TWC, of any kind. It's overpriced, of poor quality, and they want to charge you way too much when you come to the natural conclusion that their service isn't worth keeping. I hope to see TWC go out of business as they continue these practices.

Ok so like I said noncustomer...time warner allowed someone to use my ssn tohook up cable but never once asked for id...even pizza hut asks for an id when u order pizza on a credit card...and they expet me to pay for it...

Last week I called and placed an order with TWC to switch my internet service and land line home phone service from AT&T. (I already have cable service with Time Warner.) When the order was placed, I SPECIFICALLY asked if I could keep my same home phone number because I did NOT want to have it changed. I was assured that my number would remain the same, and TWC would contact AT&T to inform them of the change in service provider. That was ALL the representative had to say about that issue. Today while the technician was here, he found that something called a native (service) number was issued for my land line instead. When I called Customer Service while the technician was still here, I found out that the rep who took the order should have directed me to something called a 3rd party verification so that, even with the service provider change, my number would remain the same. Now, the best that can be done is for TWC to contact AT&T today, the 3rd party verification being completed today, and it taking BUSINESS DAYS for my home phone to return to the original number. Otherwise, I'd have to contact AT&T to come out to switch back, and it would still take days to get my original number back. I elected to stay with the TWC phone since, either way, I'm without my own number for several days. To put it mildly, I AM VERY UPSET ABOUT ALL OF THIS!!! I placed my order in good faith, trusting that the information I received was accurate. Now, WE have the burden of trying to contact friends, family, business associates to inform them of this embarrassing snafu. I am also told that I can only receive a $50 credit to compensate me for YOUR mistake. THAT IS TOTALLY UNACCEPTABLE. For the stress, frustration, and time it will take to contact so many people, the credit should be $50 PER DAY that I'm stuck with this "native" number! Does TWC train its personnel so poorly that they cannot even take an order properly and provide a customer with the correct information? Although I am sticking with TWC phone service FOR NOW, if there are any more problems, I'm going back to AT&T. I also intend to file a complaint with the Better Business Bureau because I am MOST unhappy with this entire situation. The rep who took the order needs to be SEVERELY disciplined. I will also be sending a letter through the mail.

I am so frustrated right now with Time Warner Cable! I have been on the phone with Lawreen (she spelled her name) of the retention department in Akron, OH, who was not at all helpful, when asked if it was more important to get new customers then retain customers that have been loyal customers for more than 2 years. The only answer she could give is the promotion ended and they gave me a promotion that lowered my bill by $58.00. My addition and hers is very different my bill went from $138.16 to $201.54, when I called and complained it was lowered to $178.70 a deduction of $22.84, so how is it that my bill was lowered $58.00. She also got a little angry with me, because I complained that TWC doesn't care if they keep good customers that pay their bills on time, has been a loyal customer for more than 2 years. I left TWC once before and am willing to do so again I am not locked to them and many other companies want my business and are willing to show me some appreciation. I guess when you are as large as they are you don't care about older customers whose promotion ended! So asked her if I left TWC and came back would I get the new customer promotion, never really got an answer but we know that is how it works.

Twac is a joke. They want their money but they do not want to provide service. cable is horrible and so is their internet. The people working for them are stupid and do not not know how to speak, hear and do anything. as for the phone service that is a laugh those people do not know how to spell, speak or do anything. time warner cable should not exit in NC they should be made to give customer their money back and get out of north Carolina

i have had them for yrs and at the end they done me dirty they did damage to my home siding alot! and they admit they done so on my voice mail on my phone ect then i try to tell corp cause i was not getten no where with the sales reps they (CORP)hirer a lawyer to keep me off there back so to speak , and they said they pd and didnt unreal how they done me and there lawyer said i cant contact them but they had a worker of theres not to long ago come on my property AND THEY HAVE SALES REP CALL ME???? without asken ect does this sound fair to you? and they dont like to hear you conplaint about the old wiring they kept when they bought out another company in our area alphia?? comp it was called, its a mess , they are good at cheaten , us all in my area if anyone reads this has good idea what to do or had same issues call me 513-615-9719 ohio , serious callers only

I was to have your service turned on the 18th. I paid $125.33 on the 14th by my prepaid card only to find out the 19th that my exhusband owes a bill. I tried to pay on it monthly to have my services turned on but you all wouldn't let me so you were to return my money back to my card on friday the 20th. I call today only to find out that you all took my money and put onto his account. I would like to find out who i can speak to over this as i am not responsible for his bills. the card i use is in his name but it is a perpaid card. I am being told I need proof as to where i lived at the time he had service. I lived out of state in wv and it will take some time to get my info from there. I don't understand how they can do this only because I live in my fathers house with my father now. I would like my money back. thawkins26@att.net

My complaint about Time Warner is cost and customer service. Calling to complain that my daughter's service with Time Warner for her phone, is despicable. Since having the service with them, the phone will not stay online. As I try to call, all I get is a busy signal when I know for a fact they have call waiting and they are not on the phone. I usually have to call their cell phones to reach them because Time Warner, is failing them. You would think as much money as they demand for their service, TW would provide efficient service. They don't! We are all going to pull out of Time Warner and use a better more efficient provider for our computer, television, and phone services. I pray my daughter never needs to call 911, Time Warner would not provide any service. Besides any company that would not allow CPR for a fellow employee, well that's not a company I want to deal with any longer. CUT your rates back for lousy service. Or you're going to find a lot of folks boycotting your company. I will spearhead the campaign!

On March 5, 2012 I had issues with my internet service (no service). I called and an automated message said there was an outage. The message also stated that if “you would like a call back” when the service was available to hit ‘1’, which I did. I received no call back and the service was back up sometime late that night when I checked. Later that same week, on March 8, I again experienced no service. I called and was on the phone with a rep for 50 minutes! I was told that the only thing that can be done was to have a technician out. The soonest available was Monday (four days later!). For a company that claims to be the 2nd largest cable company in the US AND advertises they “customer satisfaction is our number one priority”, you would think that a customer wouldn’t have to get so frustrated with this lack of service! I asked for a supervisor and they told me the same thing (a tech would be out on Monday). I insisted that I cannot wait four days and they said they would see what could be done. Granted, a tech did come out the next day; however, a customer (long time or not) should not expect to wait days before someone can look into the issue. It turned out that several people were, in fact, without service and a line man had to come out to resolve the issue. The service is so ridiculous having to wait 4 days to have a tech come out. How does Time Warner still exist?

I have been a customer of time warner cable for years. I have had problems for quite some time with this company. Firs problems i had was when I moved from one place to my new place. I wanted cable at my new place, the tech came out to my new place hooked up my cable, and I paid him in person the fees for the new service. However 2 years later the supervisor from time warner called me to tell me I owed money from 2 yrs ago for the hook up of new service. Thank god I had my receipt!! I did not have to pay. However as of today, 2/25/2012. I paid my account from my checking account online on 2-1-2012 of 100.00 dollars. Friday 2/10/2012 the tech showed up at my door to cut off my service, he said I did not pay. I got on the phone, and they stated to me that payment was not received. However the bank faxed the copy to time warner showing that the money was taken out of my account. Come to find out time warner had credited my old account not my new account from two years ago. You would think that the old account would have been closed tow years ago!!! I hads to wait one week for the tech to come out and hook me up again, also time warner tried to bill me for installation fees, even though this was there error. The manager stated to me that I would not be billed for installation because it was there error. The day the tech came out with the new bax (used box I found out later), an hour after he left the tv went out, I called time warner, they did something over the phone, the cable came back on. However, two hours later the cable went out again. I called time warner again, the person on the phone ran a test on the box, he stated that the box was no good! We were on the phone for more than one hour, the person on the phone put in all the problems on my account that I was having. Time warner called me the next day asking me what problems I was having. I stated to them to read the notes from my account from the night before, they said they could not understand the notes, I told them to speak to Christopher, whom put the notes in the system, why are your calling me to ask me about technical notes you do not understand? I went to Severance on Saturday, 2-26-2012 to get another box. I came home to hook up the box. The box was not working at all!!!!! I got back on the phone with time warner, the person from time warner ran a test on the box, he stated" this box had problems before, we will have to send a tech out to give you a box". I went off, why would Severanc Time Warner give me a box that is not working? This made me wonder if all the boxes are no good, and they are just giving customers boxes to get them out of their face? Now I have to wait until Wednesday, 2-29-2012 for another tech to come to my house with a box. I have been without tv for almost a month, because of errors on time warner cable part. This company is a whip-off, they just want your money and no care at all for the consumer!!!! This is poor customer service!!!!! I did report this to the BBB.

If your company is going to hook up cable for someone then maybe they should look into the property they are hooKing it up to first. I have never had time Warner cable before and got services hooked up on 1/30\12 and two days later I was told my services are being disconnected because the previous tenants owe money. That's not my fault. Its funny you take my money first before looking into it but refuse to give me my money back. I went to an office and did show my id and ss# they said they would fix it but after all that I don't want your services ne more I was treated rudly and unfair keep the money I gave u too because obviously guys need it more than I do. Is that how you treat all your new customers? I will never use your services again and I will tell everyone I know as well as reporting you to the BBB too.

Like said above Zero -0- is more like it. My company is in Silsbee, Texas. In August, I had my account set up to be paid by direct withdrawal from my bank account. NOT ONE MONTH WAS IT HANDLED THAT WAY. Instead, I got calls saying I owed $300 plus. I had not gotten any bills. It upset me very much and I expressed that. I asked why my bill was $30 more for December, why my bill was not paid as set up and why my bill was raised twice since August. No one knew, nor did they know where the corporate offices were located. I asked to speak to the supervisor. They would not connect me and said they would take my number and have one call me. It's been 4 days and I haven't heard yet. I would still like to know the answers. When my husband passes, I'm getting rid of Time-Warner.

-0- is the better rating. Silsbee, Texas. In August, set up my account to be paid by direct withdrawal from my bank. NOT ONCE WAS THAT DONE. Also in that time my account was raised twice with notice. Also $30 extra was charged in December. No one had an answer as to why. I asked to speak to a supervisor. They would not connect me. They took my number instead and said a supervisor would call me. It never happened. I still want my questions answered and I want $30 credit on my bill. These people did not know in which city and state the corporate office was located.

I have been a customer with Time Warner Cable for several years. I got tired of Time Warner Cable going up and up on their price and I end up with junk channels! I finally had enough and went with Dish Network. I called Time Warner to tell them to cancel my service with them. They want to know why and I told them. Then the guy says, it will take us 10 days to get out there to disconnect your service. I asked why it takes so long and he says, it takes that long to get a service man out there. I said, your kidding!! He said, no. I know, that if I were signing up with them, they would have someone out here the next day or so. I asked him about getting money back since I had already paid my bill for the month of Dec., since when I called to cancel, it was the 22nd of the month. He says, well, by the time they get out there it will be the first of the month, so you don't get any money back. That's the way they do business, they don't need my business!!!

They left me without a phone and during those 2 days I had an Emergency with one of my foster children and I had no phone to call 911 had to drive the child myself to the nearest Hospital, as my cell phone was dead since I had to do my business from my cell phone all day because of no home phone. They dont care and everyone should contact the FCC and also the Attorney Generals Office they will open up a complaint and a class action law suit against them if they get enough complaints

0-Stars to me I have been a TWC Customer for over 10yrs never late any only basic channels due to the fact they were the only cable company around but still didnt get any other service except for basic cable because of their lack of customer service and because they rip people off all the time especially when you dont read all the little fine print,any way I decide to get TWC Roadrunner extreme internet against my better judgement because of my wife and the commerical hype,so on oct 31st i get the first tech come out who when i asked him questions he couldnt answer them and his attitude was he didnt want to,along with him not being able to speak english very good;so he tells me after that there is a problem in the area and the download speed was at 12 and should be some where between 22 and 30 so a rep will come out tomorrow between 10-11 well u know what happen next right,i get a call from the rep at 12:00 saying he's not coming till 1:00 like we dont or shouldnt get paid for our time,finally when he gets here he spends 10 maybe 15 mintues does a speed test and tells me nothing is wrong with it, it's running fine but when I tell him all the problems I had with it he still tells me well it's running fine now; so I ask him what am I suppose to do if this happens again, he tells me just call us and were come out again; like i have nothing better to do but sit around waiting for the cable company another day,not even a half day goes by and the internet goes out along with causing problems to my computer,so i call TWC rep and try to trouble shoot my computer but not before I spent over 4 hours my self trying to fix it,but because the first guy didnt leave the router box or the default PSK I couldnt do anything;the rep on the phone wasnt much help either except for making another rep come out today nov 4th 2011. I got the rep showing up at 12:00 and we both work together to fix the problem when he asked me if I have cable with them,i told him basic cable and over 10yrs he then begins to tell me he doesnt see us have a tv cable account,so i told him to look at the cable wire hook to the tv,he then says any one can put the cable to the tv people hook up their tvs all the time,i told him we have basic cable and we pay about $24 a month he says that sounds about right,then he calls a supervisor talks to him then hangs up and tells me again about not having an account for cable so i must have hooked it up my self,by that time you know im PEED,so i go to find my bill and showed him how we have auto pay and that we were paid up to nov 14th 2011 he looked at it spends another 10 mintues on the computer,let me remind you that im watching tv this whole time ha,ha, when he then says theres nothing he can do until I set up cable tv with them and he can do it right there,i told him dont you dear set up another account because im not goig to pay for two accounts he says then he was going to put a clamp on the cable so i couldnt get cable,i told him dont he dear cause problems here that i had a receipt im paid to the 14th and he should be checking with the office because they must have cancelled it not us and have them fix the problem I also told him that there was nothing that said we had to have cable tv to get internet with them,after that i couldnt stay in the same room so about 15 mintues later he tells me he has to go and if i want to get the internet im going to have to call the office,so he left we still had cable and then we called the office and explained the problem of what happen and then told them we wanted to cancel the internet so they fix the problem with the cable but tells us they have to transfer us to cancel the internet,they kept us on hold for 45mintues when they got on the phone ask if there was anything they can do to keep us from canceling we said we will see,so he comes back on the line and acts like hes offering us this great deal,it turn out that all he wanted to do was deduct the three days from the bill,adding more insult to injury,we then asked for coroprate office number he says we have to go on line and when we did we press the coroprate home link only to get a menu for TWC services. My idea is to gather up all the complaints on this website and anyone who sends me a copy of their complaints on Time Warner Cable and send them to The Better Bussiness Bureau and TWC Coroprate office and hopefully get another to have a class action law suite to stop them from harrasing,defaming and robbing us. Send copy of complaints to shazamtheman@netzero.com

Time Warner Inc. is NOT Time Warner Cable. For those of you complaining about your cable service or customer service related to your phone, internet, or tv, go review Time Warner Cable, because you are in the wrong place. Time Warner Inc. does not have a cable or phone business and it hasn't for almost 3 years. Geez, learn to do some research.

To keep it short, my opinion is that Time Warner gets away with all that it does because it continues to buy up cable companies, especially in small towns, so that customers have no other options available to them. They brag on what a large consumer base they have but the reason is customers like me have no other options if we want service at all. Everyone gets frustrated with companies at one time or another, but I have NEVER been so continually frustrated to the point of tears with anyone like I am with TWC. It has been an ongoing frustration for 4 years, since I moved to a town where TWC rules. I believe in free enterprise and I believe it should be a consumer right to take their business elsewhere if they are unhappy with a company's services. Unfortunately, I have no other options and that frustrates me most of all. TWC has lied to me, scammed me, ignored me and they know there is nothing I can do about it. When my service breaks down, I usually wait as long as possible to place the call because I know by the time I am finished I will be in tears from the frustration. Someone really should do something about this company but since the almighty dollar seems to rule the world we live in today, I realize it will probably not happen because the little guys can't afford to compete with the TWC giants which is why they are able to treat their customers the way they do. I am disabled and television and my internet are the only form of entertainment I have but I have just about made the decision to cancel my services and just do without because I can no longer afford their poor services on my fixed income and I can see that it only gets worse each year. How sad that I will be left with nothing to do but read as my only form of entertainment now because there is no one to stand up for the little people like me.