Time Warner Inc Corporate Office | Headquarters 1 Time Warner Center New York, NY 10019 (212)484-8000 Reviews For Time Warner Inc Corporate Office Karen E. (Cleveland, OH) 5/9/12 I am so frustrated right now with Time Warner Cable! I have been on the phone with Lawreen (she spelled her name) of the retention department in Akron, OH, who was not at all helpful, when asked if it was more important to get new customers then retain customers that have been loyal customers for more than 2 years. The only answer she could give is the promotion ended and they gave me a promotion that lowered my bill by $58.00. My addition and hers is very different my bill went from $138.16 to $201.54, when I called and complained it was lowered to $178.70 a deduction of $22.84, so how is it that my bill was lowered $58.00. She also got a little angry with me, because I complained that TWC doesn't care if they keep good customers that pay their bills on time, has been a loyal customer for more than 2 years. I left TWC once before and am willing to do so again I am not locked to them and many other companies want my business and are willing to show me some appreciation. I guess when you are as large as they are you don't care about older customers whose promotion ended! So asked her if I left TWC and came back would I get the new customer promotion, never really got an answer but we know that is how it works. Stephanie 5/15/12 Last week I called and placed an order with TWC to switch my internet service and land line home phone service from AT&T. (I already have cable service with Time Warner.) When the order was placed, I SPECIFICALLY asked if I could keep my same home phone number because I did NOT want to have it changed. I was assured that my number would remain the same, and TWC would contact AT&T to inform them of the change in service provider. That was ALL the representative had to say about that issue. Today while the technician was here, he found that something called a native (service) number was issued for my land line instead. When I called Customer Service while the technician was still here, I found out that the rep who took the order should have directed me to something called a 3rd party verification so that, even with the service provider change, my number would remain the same. Now, the best that can be done is for TWC to contact AT&T today, the 3rd party verification being completed today, and it taking BUSINESS DAYS for my home phone to return to the original number. Otherwise, I'd have to contact AT&T to come out to switch back, and it would still take days to get my original number back. I elected to stay with the TWC phone since, either way, I'm without my own number for several days. To put it mildly, I AM VERY UPSET ABOUT ALL OF THIS!!! I placed my order in good faith, trusting that the information I received was accurate. Now, WE have the burden of trying to contact friends, family, business associates to inform them of this embarrassing snafu. I am also told that I can only receive a $50 credit to compensate me for YOUR mistake. THAT IS TOTALLY UNACCEPTABLE. For the stress, frustration, and time it will take to contact so many people, the credit should be $50 PER DAY that I'm stuck with this "native" number! Does TWC train its personnel so poorly that they cannot even take an order properly and provide a customer with the correct information? Although I am sticking with TWC phone service FOR NOW, if there are any more problems, I'm going back to AT&T. I also intend to file a complaint with the Better Business Bureau because I am MOST unhappy with this entire situation. The rep who took the order needs to be SEVERELY disciplined. I will also be sending a letter through the mail. very upset noncustomer 5/16/12 Ok so like I said noncustomer...time warner allowed someone to use my ssn tohook up cable but never once asked for id...even pizza hut asks for an id when u order pizza on a credit card...and they expet me to pay for it... Tammy Hawkins 4/24/12 I was to have your service turned on the 18th. I paid $125.33 on the 14th by my prepaid card only to find out the 19th that my exhusband owes a bill. I tried to pay on it monthly to have my services turned on but you all wouldn't let me so you were to return my money back to my card on friday the 20th. I call today only to find out that you all took my money and put onto his account. I would like to find out who i can speak to over this as i am not responsible for his bills. the card i use is in his name but it is a perpaid card. I am being told I need proof as to where i lived at the time he had service. I lived out of state in wv and it will take some time to get my info from there. I don't understand how they can do this only because I live in my fathers house with my father now. I would like my money back. thawkins26@att.net wendy von blon 4/25/12 i have had them for yrs and at the end they done me dirty they did damage to my home siding alot! and they admit they done so on my voice mail on my phone ect then i try to tell corp cause i was not getten no where with the sales reps they (CORP)hirer a lawyer to keep me off there back so to speak , and they said they pd and didnt unreal how they done me and there lawyer said i cant contact them but they had a worker of theres not to long ago come on my property AND THEY HAVE SALES REP CALL ME???? without asken ect does this sound fair to you? and they dont like to hear you conplaint about the old wiring they kept when they bought out another company in our area alphia?? comp it was called, its a mess , they are good at cheaten , us all in my area if anyone reads this has good idea what to do or had same issues call me 513-615-9719 ohio , serious callers only shirley 4/30/12 Twac is a joke. They want their money but they do not want to provide service. cable is horrible and so is their internet. The people working for them are stupid and do not not know how to speak, hear and do anything. as for the phone service that is a laugh those people do not know how to spell, speak or do anything. time warner cable should not exit in NC they should be made to give customer their money back and get out of north Carolina Maria in North TX 3/10/12 On March 5, 2012 I had issues with my internet service (no service). I called and an automated message said there was an outage. The message also stated that if “you would like a call back” when the service was available to hit ‘1’, which I did. I received no call back and the service was back up sometime late that night when I checked. Later that same week, on March 8, I again experienced no service. I called and was on the phone with a rep for 50 minutes! I was told that the only thing that can be done was to have a technician out. The soonest available was Monday (four days later!). For a company that claims to be the 2nd largest cable company in the US AND advertises they “customer satisfaction is our number one priority”, you would think that a customer wouldn’t have to get so frustrated with this lack of service! I asked for a supervisor and they told me the same thing (a tech would be out on Monday). I insisted that I cannot wait four days and they said they would see what could be done. Granted, a tech did come out the next day; however, a customer (long time or not) should not expect to wait days before someone can look into the issue. It turned out that several people were, in fact, without service and a line man had to come out to resolve the issue. The service is so ridiculous having to wait 4 days to have a tech come out. How does Time Warner still exist? Colleen Springer 3/14/12 My complaint about Time Warner is cost and customer service. Calling to complain that my daughter's service with Time Warner for her phone, is despicable. Since having the service with them, the phone will not stay online. As I try to call, all I get is a busy signal when I know for a fact they have call waiting and they are not on the phone. I usually have to call their cell phones to reach them because Time Warner, is failing them. You would think as much money as they demand for their service, TW would provide efficient service. They don't! We are all going to pull out of Time Warner and use a better more efficient provider for our computer, television, and phone services. I pray my daughter never needs to call 911, Time Warner would not provide any service. Besides any company that would not allow CPR for a fellow employee, well that's not a company I want to deal with any longer. CUT your rates back for lousy service. Or you're going to find a lot of folks boycotting your company. I will spearhead the campaign! Edith Essex 2/26/12 I have been a customer of time warner cable for years. I have had problems for quite some time with this company. Firs problems i had was when I moved from one place to my new place. I wanted cable at my new place, the tech came out to my new place hooked up my cable, and I paid him in person the fees for the new service. However 2 years later the supervisor from time warner called me to tell me I owed money from 2 yrs ago for the hook up of new service. Thank god I had my receipt!! I did not have to pay. However as of today, 2/25/2012. I paid my account from my checking account online on 2-1-2012 of 100.00 dollars. Friday 2/10/2012 the tech showed up at my door to cut off my service, he said I did not pay. I got on the phone, and they stated to me that payment was not received. However the bank faxed the copy to time warner showing that the money was taken out of my account. Come to find out time warner had credited my old account not my new account from two years ago. You would think that the old account would have been closed tow years ago!!! I hads to wait one week for the tech to come out and hook me up again, also time warner tried to bill me for installation fees, even though this was there error. The manager stated to me that I would not be billed for installation because it was there error. The day the tech came out with the new bax (used box I found out later), an hour after he left the tv went out, I called time warner, they did something over the phone, the cable came back on. However, two hours later the cable went out again. I called time warner again, the person on the phone ran a test on the box, he stated that the box was no good! We were on the phone for more than one hour, the person on the phone put in all the problems on my account that I was having. Time warner called me the next day asking me what problems I was having. I stated to them to read the notes from my account from the night before, they said they could not understand the notes, I told them to speak to Christopher, whom put the notes in the system, why are your calling me to ask me about technical notes you do not understand? I went to Severance on Saturday, 2-26-2012 to get another box. I came home to hook up the box. The box was not working at all!!!!! I got back on the phone with time warner, the person from time warner ran a test on the box, he stated" this box had problems before, we will have to send a tech out to give you a box". I went off, why would Severanc Time Warner give me a box that is not working? This made me wonder if all the boxes are no good, and they are just giving customers boxes to get them out of their face? Now I have to wait until Wednesday, 2-29-2012 for another tech to come to my house with a box. I have been without tv for almost a month, because of errors on time warner cable part. This company is a whip-off, they just want your money and no care at all for the consumer!!!! This is poor customer service!!!!! I did report this to the BBB. Courtney 2/2/12 If your company is going to hook up cable for someone then maybe they should look into the property they are hooKing it up to first. I have never had time Warner cable before and got services hooked up on 1/30\12 and two days later I was told my services are being disconnected because the previous tenants owe money. That's not my fault. Its funny you take my money first before looking into it but refuse to give me my money back. I went to an office and did show my id and ss# they said they would fix it but after all that I don't want your services ne more I was treated rudly and unfair keep the money I gave u too because obviously guys need it more than I do. Is that how you treat all your new customers? I will never use your services again and I will tell everyone I know as well as reporting you to the BBB too. 1/8/12 Like said above Zero -0- is more like it. My company is in Silsbee, Texas. In August, I had my account set up to be paid by direct withdrawal from my bank account. NOT ONE MONTH WAS IT HANDLED THAT WAY. Instead, I got calls saying I owed $300 plus. I had not gotten any bills. It upset me very much and I expressed that. I asked why my bill was $30 more for December, why my bill was not paid as set up and why my bill was raised twice since August. No one knew, nor did they know where the corporate offices were located. I asked to speak to the supervisor. They would not connect me and said they would take my number and have one call me. It's been 4 days and I haven't heard yet. I would still like to know the answers. When my husband passes, I'm getting rid of Time-Warner. Jeannie 1/8/12 -0- is the better rating. Silsbee, Texas. In August, set up my account to be paid by direct withdrawal from my bank. NOT ONCE WAS THAT DONE. Also in that time my account was raised twice with notice. Also $30 extra was charged in December. No one had an answer as to why. I asked to speak to a supervisor. They would not connect me. They took my number instead and said a supervisor would call me. It never happened. I still want my questions answered and I want $30 credit on my bill. These people did not know in which city and state the corporate office was located. Jo Ann Greene 12/26/11 I have been a customer with Time Warner Cable for several years. I got tired of Time Warner Cable going up and up on their price and I end up with junk channels! I finally had enough and went with Dish Network. I called Time Warner to tell them to cancel my service with them. They want to know why and I told them. Then the guy says, it will take us 10 days to get out there to disconnect your service. I asked why it takes so long and he says, it takes that long to get a service man out there. I said, your kidding!! He said, no. I know, that if I were signing up with them, they would have someone out here the next day or so. I asked him about getting money back since I had already paid my bill for the month of Dec., since when I called to cancel, it was the 22nd of the month. He says, well, by the time they get out there it will be the first of the month, so you don't get any money back. That's the way they do business, they don't need my business!!! Another Ripped Off Customer 12/8/11 They left me without a phone and during those 2 days I had an Emergency with one of my foster children and I had no phone to call 911 had to drive the child myself to the nearest Hospital, as my cell phone was dead since I had to do my business from my cell phone all day because of no home phone. They dont care and everyone should contact the FCC and also the Attorney Generals Office they will open up a complaint and a class action law suit against them if they get enough complaints Timothy (Palmdale Ca los angeles county) 11/4/11 0-Stars to me I have been a TWC Customer for over 10yrs never late any only basic channels due to the fact they were the only cable company around but still didnt get any other service except for basic cable because of their lack of customer service and because they rip people off all the time especially when you dont read all the little fine print,any way I decide to get TWC Roadrunner extreme internet against my better judgement because of my wife and the commerical hype,so on oct 31st i get the first tech come out who when i asked him questions he couldnt answer them and his attitude was he didnt want to,along with him not being able to speak english very good;so he tells me after that there is a problem in the area and the download speed was at 12 and should be some where between 22 and 30 so a rep will come out tomorrow between 10-11 well u know what happen next right,i get a call from the rep at 12:00 saying he's not coming till 1:00 like we dont or shouldnt get paid for our time,finally when he gets here he spends 10 maybe 15 mintues does a speed test and tells me nothing is wrong with it, it's running fine but when I tell him all the problems I had with it he still tells me well it's running fine now; so I ask him what am I suppose to do if this happens again, he tells me just call us and were come out again; like i have nothing better to do but sit around waiting for the cable company another day,not even a half day goes by and the internet goes out along with causing problems to my computer,so i call TWC rep and try to trouble shoot my computer but not before I spent over 4 hours my self trying to fix it,but because the first guy didnt leave the router box or the default PSK I couldnt do anything;the rep on the phone wasnt much help either except for making another rep come out today nov 4th 2011. I got the rep showing up at 12:00 and we both work together to fix the problem when he asked me if I have cable with them,i told him basic cable and over 10yrs he then begins to tell me he doesnt see us have a tv cable account,so i told him to look at the cable wire hook to the tv,he then says any one can put the cable to the tv people hook up their tvs all the time,i told him we have basic cable and we pay about $24 a month he says that sounds about right,then he calls a supervisor talks to him then hangs up and tells me again about not having an account for cable so i must have hooked it up my self,by that time you know im PEED,so i go to find my bill and showed him how we have auto pay and that we were paid up to nov 14th 2011 he looked at it spends another 10 mintues on the computer,let me remind you that im watching tv this whole time ha,ha, when he then says theres nothing he can do until I set up cable tv with them and he can do it right there,i told him dont you dear set up another account because im not goig to pay for two accounts he says then he was going to put a clamp on the cable so i couldnt get cable,i told him dont he dear cause problems here that i had a receipt im paid to the 14th and he should be checking with the office because they must have cancelled it not us and have them fix the problem I also told him that there was nothing that said we had to have cable tv to get internet with them,after that i couldnt stay in the same room so about 15 mintues later he tells me he has to go and if i want to get the internet im going to have to call the office,so he left we still had cable and then we called the office and explained the problem of what happen and then told them we wanted to cancel the internet so they fix the problem with the cable but tells us they have to transfer us to cancel the internet,they kept us on hold for 45mintues when they got on the phone ask if there was anything they can do to keep us from canceling we said we will see,so he comes back on the line and acts like hes offering us this great deal,it turn out that all he wanted to do was deduct the three days from the bill,adding more insult to injury,we then asked for coroprate office number he says we have to go on line and when we did we press the coroprate home link only to get a menu for TWC services. My idea is to gather up all the complaints on this website and anyone who sends me a copy of their complaints on Time Warner Cable and send them to The Better Bussiness Bureau and TWC Coroprate office and hopefully get another to have a class action law suite to stop them from harrasing,defaming and robbing us. Send copy of complaints to shazamtheman@netzero.com review of Time Warner Inc. 11/1/11 Time Warner Inc. is NOT Time Warner Cable. For those of you complaining about your cable service or customer service related to your phone, internet, or tv, go review Time Warner Cable, because you are in the wrong place. Time Warner Inc. does not have a cable or phone business and it hasn't for almost 3 years. Geez, learn to do some research. CL 10/26/11 To keep it short, my opinion is that Time Warner gets away with all that it does because it continues to buy up cable companies, especially in small towns, so that customers have no other options available to them. They brag on what a large consumer base they have but the reason is customers like me have no other options if we want service at all. Everyone gets frustrated with companies at one time or another, but I have NEVER been so continually frustrated to the point of tears with anyone like I am with TWC. It has been an ongoing frustration for 4 years, since I moved to a town where TWC rules. I believe in free enterprise and I believe it should be a consumer right to take their business elsewhere if they are unhappy with a company's services. Unfortunately, I have no other options and that frustrates me most of all. TWC has lied to me, scammed me, ignored me and they know there is nothing I can do about it. When my service breaks down, I usually wait as long as possible to place the call because I know by the time I am finished I will be in tears from the frustration. Someone really should do something about this company but since the almighty dollar seems to rule the world we live in today, I realize it will probably not happen because the little guys can't afford to compete with the TWC giants which is why they are able to treat their customers the way they do. I am disabled and television and my internet are the only form of entertainment I have but I have just about made the decision to cancel my services and just do without because I can no longer afford their poor services on my fixed income and I can see that it only gets worse each year. How sad that I will be left with nothing to do but read as my only form of entertainment now because there is no one to stand up for the little people like me. A. Masciotti 10/16/11 Man -O-Man, where do I begin. This company is a lying unpleasant bunch of thieves. Project win back? Time Warner wants the customers back that they drove away with exobinate pricing and then thay lie about the terms, after they suck you in. They promised to pay all cancellation fees, well be sure to ask about how. They spread the payments over two years, man how cheap can you get? $6.95 for two years and I have to up front pay $200.00 to Verizon. Do not go back, stay with dish and Verizon, I made a mistake and I am telling you to be carfull. The technology sucks and so does the customer"no support". I have had four boxes and five service calls and they all really do not care. My next step is to call corporate. Daniel Webb Stoneville, North Carolina 10/10/11 I have never had a good expereance with TW. Most employees do not care about what pays their bills.They lie on the phone,tell you the same lie over and over again.Their service repiarmen are unqalified unfiendley and never there at a specified time.My bill prorated was 81.00, they sent me a bill for nearly 400.00.! They would not pick up their equipment,after telling me 4 times each time they would call me back within a twenty four hour period,to set up a time,never happend. They also turned me into a collectons agency in Carollton,Tx.,the I see it, hell will freeze over before I pay the latter.TIME WARNER CABLE,send me a final bill and I will pay the 81.00,or stick it where the sun don't shine!! IS this how you treat the elderly and disabled, Oh,forgot,I'am. WHATS THE WORLD COMMING TOO!! D.WEBB Mike Abelino & Emily Perez 10/3/11 I've never dealt with a company that over promises and under delivers as much as Time Warner does. We had nothing but horrible customer service from Time Warner. They make all the promises in the world and once you sign up, they turn they other cheek. They have lied to me so many times not to mention there technician shows up on the day we are suppose to move in and decides he has to reschedule to do our job because he said that job needed two people. Keep in mind that we have a 3 bedroom house that is 1800 sq ft and we made several calls before to ensure that our house would have service on the day of our move in. Our install date was delayed for another 5 days and the techician that came out mentioned that the first technician must have been lazy because it does not require two people. He stated he probably wanted to do more jobs and not get stuck with our house because it had to be wired for cable. Then our technician falls through our ceiling and onto the ground and upon completion of his work he decides not to clean up all the mess on the ground from the big hole he created when he fell through our cieling. Customer service has promised me that they would credit our install but now they do not want to do so. Also, they did not bring the right amount of boxes for our house and had to call them 5 times to get the matter corrected. Horrbile customer service!! N Singh 9/27/11 Time Warner Tech. on the 22nd disconnected our service to add a new customer on our block since there were only two lines instead of adding a new line he or she unhooks our phone service and internet so for three days no phone or internet my husband works from home and I had to run all over town so my kids could do their home work on computers that belonged to friends that have other services then Time Warner time to find out who they are , it gets better it took me four days to get to talk to a supervisor every time I called I was told they are very busy to please hold and then was hung up on I have never experienced such bad customer service and would never recommend Time warner to anyone and would discourage all my family and friends. Megan Thomas ( Los Angeles) 8/10/11 I get so frustrated dealing with Time Warner Cable, that I don't even know where to begin. The service people they have in the Los Angeles area are scamming people out of their money by not fixing the problem when they come to the home. When you make another service call because the problem has not been resolved they charge you for the service call. (The once charged me 2 times on the same day for 1 service call they made and never fixed the problem). I received a promotional letter that asked me to call and lock in my current rate for the next 12 month - expires end of August, and none of the customer service people I called knows what I'm talking about and offered me a higher rate. I tried to fax them the letter I received and the fax # they gave me does not work. I pay too much money for cable service to be treated in this manner. carol 9/21/11 I think time warner sucks. They are the worst cable I've ever used. I have the same problem that they can't seem to fix. Maybe they need more training. MP 8/16/11 This is the worst company in customer service, my cable has been disconnected due to timer warner misappling my payment to the wrong account, their no other comany in the area or i would switch company i would not recommend time warner to anyone. Maryann Hannigan 9/16/11 I have been a time warner customer for dam near 20 plus years , the service I have recieved from customer service is absolutely disgracful .. I have been a good customer for many years I am very angry with how I am treated when I call to make payments to my account only to be talked down to and harrased for money I owe . This billing a month in advance bull---- needs to go . I'm sick of tryin to keep my account current with your billing cycle the way it is . Someone sitting in their office needs to go and take a look at their customer relations performance . I think they all need to take a lesson or two in respect for people who are payin their salary and support those fat cats on Wall Street. A VERY DISGRUNTLED CUSTOMER FROM UPSTATE NY . I WOULD LIKE TO SEE SOMEONE FROM CORPORATE CALL ME AND I THINK THEY OWE ME AND SO MANY MORE CUSTOMERS AN APOLOGY FOR YOUR POOR CUSTOMER RELATIONS .. SHAME ON TIME WARNER .. Lisa H. 8/20/11 Sam Sabia, a Customer Care Advocate, TWC Corporation Office, refused to honor the agreement I made with a TW agent for a bundled package at $140/month. Initally, Mr. Sabia, Octavia Jaramillo, Executive Assistant to the Office of the President for TW (323-785-0315) and Karen, a TW supervisor (310-466-6384) told me that this deal would be easy to verify since all conversations are recorded. They also said it is impossible to lose or destroy those recordings. Almost three weeks later, Mr. Sabia, Mr. Jaramillo and Karen told me that they were unable to locate the recording of my conversation with the agent who signed me up for the $140/month deal. UNBELIEVABLE! And, because they could not find the recording, I was responsible for paying $279/mo!! Even though I produced an email from TW confirming the new bundled service package for $140, these TW reps refused to honor the agreement and resolved the situation dishonorably & improperly! Also, TW is billing me for four DVRs when I only have three! In the entire coure of dealings with me, TW and its agents & represenatives have acted deceitfully, dishonestly and with little or no interest in providing satisfaction to this customer! dorothy 9/14/11 The local san antonio, texas office has the worst customer service. From management on down these individuals are rude and I can say more but i wont. I even asked a supervisor for twc headquarters and was told she did not have the number but the frontdesk did. She is a supervisor. One would thin a supervisor would know something. i told her I would look it up online David Vickers 8/4/11 Time Warner illegally ported my number from At&T without verbal or written authorization from me while I was out of town. By doing this they cut-off my phone line, rendered my security system useless, rendered my fire alarm system useless, cut-off remote access to my security cameras, cut-off the ability to have my security system transfer security photos to my remote servers, cut-off the ability of my family to initiate a 911 call from my home phone as they were not aware that they did this while we were in DC for meetings and to Visit family and only found out when they picked up the phone at night to make a late night call. Time Warner broke the law and absolutely refuses to take responsibility for anything. To add insult to injury they sent out Techs the next day who abandoned the job and left all of my Phone and security systems exposed for which I had to go out late in the night to secure and then to insult us even further refused to send anyone the next day and would not provide the names of the 3 techs for which one was a supervisor who abandoned the job and promised to return in the morning to finish the work. I've been down and off-line with no phone, internet, 911 and fire service for 3 days now with no resolution. There customer service agent Karen (call letters KRL)( refused to send techs on 8-4-11 and although she admitted Time Warner did an illegal act by porting my number without a verbal or written authorization did nothing to resolve the issue other than to schedule another install date. Time Warner/All Time Warner Entities you will be held accountable for your actions and I will post this message everywhere in the Ether and take further legal actions as you have put my family in Harms way. David Vickers Senior Systems Administrator Network Administrator ???????????????????? chris 8/4/11 THEIR SHOULD BE A CLASS ACTION LAW SUIT AGAINST TIME WARNER CABLE.I HAVE LOST MORE TIME AND SLEEP.I HAVE BEEN WORKING WITH THEM FOR TWO YEARS IN MY PALM SPRINGS CA HOME AND PAID MY BILL ON TIME EVERY MO.AND CANT EVEN GET MARCUS ? THE SUPERVISOR TO CALL ME BACK. ACCORDING TO TW NOTES HE HAS BEEN TO MY PLACE A LOT OF TIMES.WRONG!!!! HE HAS BEEN THERE 1 TIME. I HAVE CAMERAS TO PROVE IT. THEY NEED TO SEND THE CEO UNDERCOVER TO CLEAN HOUSE AND THERE IS LOTS OF HOUSE CLEANING TO DO THERE. I AM JUST ONE PERSON, SO IMAGINE ALL THE OTHER CUSTOMERS THEY'VE HAD WHO TOO ARE FRUSTRATED WITH TIME WARNER, BUT DON'T HAVE THE TIME OR THE MEANS TO EXPRESS IT. THEY MADE ME PAY MY BILL EVERY MONTH EVEN THOUGH THE PROBLEM STILL WASN'T FIXED. FOR TWO YEARS!!!! I TOLD THEM I WAS PAYING IN PROTEST EVERY MONTH, BUT THEY DIDN'T CARE. THEY JUST WANTED MY HUNDRED AND THIRTY ONE DOLLARS EVERY MONTH. I HOPE OTHER PEOPLE DON'T HAVE TO GO THROUGH WHAT I HAVE. TIME WARNER IS THE WORST CABLE COMPANY I HAVE EVER SEEN. PEOPLE, BE WARE!!!!AND DO NOT BELIEVE A WORD THEY SAY!!!!! Kay 7/27/11 TIME WARNER CABLE< INTERNET AND SECURITY ARE ALL PATHETIC! THE ONE STAR IS ONLY BECAUSE YOU DO NOT HAVE SET UP FOR NEGATIVE 10 STARS WHICH IS WHAT YOU DESERVE!!! LET ME GOOOOOOOOO!!!! 7/27/11 OMG!!!!! I have been trying to disconnect my service with u for daaaaaays!! The minute I say "cancel a service" ur line goes DEAD, if I say "UPGRADE" a person actually picks up!!!! I LEFT THE COUNTRY...WHAT DO I NEED TO DO TO CANCEL MY SERVICE????? Louella 8/1/11 SO SAD SINCE I WAS A DOOR TO DOOR Seller of your product. I cant get any customer service worth anything. Trying to get a better package Cant get one...Tried to down grade so I can afford it...the lady hung up on me. I feel real bad if this has happened to the customers that I had but I am sure it did. I have been a customer since you opened up and I will be leaving. CONNIE 8/2/11 TIME WARNER CABLE SUCKS. THE CUSTOMER SERVICE IS A BUNCH OF ILLINFORMED,TELL YOU WHAT YOU WANT TO HEAR PEOPLE. THE INSTALLERS ARE LAZY AND WILL DO ANYTHING TO GET OUT OF DOING THEIR JOB.I BELIEVE ITS TIME FOR ME TO FIND ANOTHER CABLE COMPANY FAST. Noelia 8/2/11 It's ashamed that your rating drop down list does not include zero because that is exactly what time warner deserves. I've been your customer for more than thirty years. Never have I cancelled my service and never have I even tried changing to another cable company until now. Today for the first time I had to ask for an extension when it came to my payment. Called 1-800-222-5355 and after waiting on hold for 45 minutes Jonathan finally answered the phone on the other end. Jonathan had no interest in what I as a customer had to say. When I made him aware of how he was treating me he hurried up the phone call by repeating my account and then just says thank you for calling time warner cable. I responded "excuse me---I have not finished with this call" he again did the same. I asked to speak to a supervisor and unknown to me he was the supervisor and he literally left me talking by hanging up on me. I called back and again I had to wait on hold for a long time. Finally someone answers. It was Jonathan again. I asked him " is that how you talk to your customers by hanging up on them"? Jonathan again did the same thing. Repeated my account and says have a nice day and hangs up on me again. Never did I say I was not going to pay the full amount on my account. I needed 3 days as an extension. If this is how Supervisors are training their employees than now I know why a high percentage of TWC customers now have service with other cable companies. Jonathan has no customer service training and by no means should have a supervisor title. Never had I been spoken to the way Jonathan spoke to me. Because of this I will gladly change cable companies. I only hope that you as TWC corporate office does not dismiss this message by not even responding back. I see that I am one of many unsatisfied customers. You as a corporate office should be more careful when it comes to choosing who will be a supervisor. I have been in customer care for more than 20 years and never have I been rude to any of my customers. Time Warner Cable is by far the worst cable company when it comes to the way you treat your customers. I'm not using it as an excuse but if Jonathan had taken the time to listen to me maybe he could have found out why my payment was not on time. I simply asked for 3 days extension and he couldn't give it. From this experience I will immediately disconnect my service and I will never return to TWC as your customer and I assure you that my entire family who consists of 7 households---they will gladly disconnect service with you too. I'm positive that your competitors will never hang up on us. e-mail is noeliamendoza@sbcglobal.net and I only hope that you as corporate office at least have the courtesy of responding back to me. Stephen 6/23/11 Customer service is NOT in Time Warners dictionary at all. This is the worst company I have ever dealt with and trying to get help is totally impossible. Selbert 6/25/11 My complant is about AOL! Which Time Warner owns! I had AOL internet service around 6 years ago and counciled around 5 years ago! Twice these theives have reaccessed my account and started taking monthly payments from my account! All you get is paper work from them and a sorry! WTF? Since when is this not stealing? It's ok for them to just accesse your acount and take money? I think anyone else would go to jail for doing such a thing as this! So why is it Ok for them to do it? People if you have had AOL anything change your account or they will steal from you also! Josephine Salinas 6/28/11 Your customer service is the worst. On June 15, I was on the phone for over 2 hrs trying to upgrade our service. I never spoke to the same person because I was transferred or disconnected. The information was in order to get the plan needed was on the internet but your system was down. Finally the last person, Hannah, I spoke to regarding the internet said that she would call me the next day @ 2pm. Hannah did and helped me on the internet. The price was 54.99 not 39.99 as was told but Hannah said she would correct it. Your bill was received and guess what?? It was 119.01!!! I phoned and was told there was no information on the computer about the package deal on the internet so I was transferred to sales. After calling three times a nice lady said that I needed to get back on the computer and would be helped. I did and chatted and she found the problem and wrote notes. Now I have to call the Billing Dept and there should be no problem. We'll see. Bruce J Sanders 6/21/11 We live 17 miles from the Texas State Capital Building but get horrendous phone & internet service - we gave up on Verizon & switched to Time Warner. BIG MISTAKE! In 7 weeks we have had our order lost - equipment was shipped to us & TW techs disavow such shipment - their techs butchered my functioning whole house coax distribution network- they sent a supervisor out to redo the totally botched job. We have good TV, so so 20mbps DSL - it never runs over about 3 mbps but it runs. We have had dial tone on our land line for 3 of the 7 weeks we have been their customer - we currently do not have dial tone - haven't for a week - no fix in sight, they've dispatched 2 techs, both said the outage was due to a utility power surge at their CO - both said we were issued an antique modem - another tech is scheduled to bring out a 4th modem of their choosing. Total lack of regard for dcustomer - no regard for federal laws re: 911 access AnneR 6/17/11 I was taking Time Warner in West Chester, OH. I am not living at the home (2nd residence), so I didn't want $130 of services. I wanted basic cable when I was there / about 5 times a year. I have never been treated so badly in my life when I explained the problem. Get this one. I've been a customer for 4 years, but they have no 'SPECIAL' FOR ME - They want me to pay $105 a month for cable in a home I'm not in. For a new customer, there is a special of $49.95 for 12 months - Time Warner, however, won't give me that special!!!!!!!!!!!! I can go pound sand. They are a monopoly in this area and can charge what they want. I for one am looking into Direct and Satellite TV. Maybe they appreciate long term customer more than Time Warner Jose Polanco 6/9/11 I been a customer of yours for years. I recently terminated my account on June 7, 2011 and handed all my equipments. I was not aware that my email was going to be suspended. Nor was I told this. I have important documents saved in my accounts. I spoke to various people in your company. I explained my situation pertaining my account. I just need an hour to retrieve my saved documents. I was willing to pay for the service to retrieve it. I was told no. I was saddened and disappointed with your service. I then learned how you would not help a highly satisfied customer of yours just because I terminated your service. I'm sure with the technology we have now and days anything is achievable. Regards, Jose Polanco Woodhaven, NY B Jordan 6/1/11 I concur. It is a very poor experience for the customer. Problem resolution and follow through remain a challenge for Time Warner. The feedback has been consistent over a long period of time, yet Time Warner has failed to appropriately address the problem which leads me to believe that they simply don't care. I can't get anyone to return my calls. It's impossible to elevate a concern. Nothing but closed doors..... Mrs.B 6/2/11 I am beyond exasperated at the ineptitude with which this company continually ignores our cries of discontent. I have been trying to get my issue resolved since March! Tonya Espanoza of Kansas City has blatantly refused to return my calls, the customer service personnel claim they have no numbers for managers or corporate offices!!! How can that even be possible? So not only are my issues being left unresolved, I'm also being lied to? I want some phone numbers, this is escalating to beyond my service issue, now it's about them taking advantage of my patronage. DHC 6/2/11 I have spent over two hours on your Chat Line and your 24 hour service support line and your Technical Support phone line. After many minutes on line with each, the chat or phone line went dead. The issue continues to be unresolved. No one seems to have the ability to call and apologize or continue a conversation. It appears I join a long list of others who simply cannot get support from Time Warner. You clearly have a way to bill me each month and collect money from my credit card account. Interestingly, however, trying to gain access to my account seems to be impossible because your personnel don't seem to recognize that I exist for a variety of reasons. I am beginning to believe the only way to be recognized on the phone is to discontinue services. ANGRY CUSTOMER 5/30/11 I had a tech appt for no incoming phone service . - - meaning no ringing, no caller ID, no time nor date showing. I waited all Saturday afternoon of Memorial week-end for a tech. It was getting late. I called Time Warner to see if someone can tell me how much longer I needed to wait. Is the tech really that stupid - - the tech called my phone number - - I HAVE NO INCOMING PHONE SERVICE. The tech canceled the service and never came to the house. Again, I repeat -- How stupid can the service tech be? This stupidity wasted my time and I will have no phone service for the entire holiday weekend until it gets fixed at the earliest, Tuesday, 5/31 - - unless someone decides to call again from Time Warner and cancels because no one is answering the phone, which is not working, which is why a work order was generated. ARRRGGGGHHHHH. J Walker 5/15/11 Time Warner is the absolute worst! I don't understand why there are no competitors - I'd switch in a heartbeat. TW knows they can do and charge whatever they want because they have the monopoly - what a shame, they remind me of our gov't! kat 4/30/11 Time warner are liars they are just horrbile my bill makes no sense and customer service makes no sense, whoever reads this please dont ever get time warner cable... augustborn 5/2/11 Time Warner provides ca security suite for free it is incompatible with IE9 browser and will not function but give all appearance of doing so the problem has not been corrected for a few months now and many people are under the false assumption they are being protected bu their security suite... The only way is uninstall and revert back to IE8 NVG 4/26/11 Your customer service is non-existent. I had service at my address for close to two years and had an account in good standing with no past due balances. Despite this, you disconnected my services because a prior tenant that lived in our house had defaulted on an account. Because it is not our account, you claim privacy issues prevent you from providing information about this previous account holder yet simultaneously you try to coherce us to pay the previous tenant's account, provide you with her social security number (which we have no way of having access to) and to provide you contact information on this tenant. This is a sorry way to do business. To top it off and add injury to insult, you ask that we respond to calls surveying your 'customer service' in a positive manner when you have done nothing to resolve outstanding issues. GarzaN 4/26/11 I only wish there was a rating of Zero Stars because your customer service is nonexistent. Despite having an account in good standing and being current on my bill, you disconnected services when, two years after having services with you, you linked my address to another account by the previous owners / tenants. You provide no recourse for effectively reconnecting service other than paying someone else's bill. This type of business is downright blackmail since you have a monopoly in my service area. This type of cohersion should be illegal and you should be sued for your business practices. Furthermore, your poor call center 'customer service' agents are paying with their bad reviews on call-back surveys for your own policies that leave them unable to effectively solve customer service issues. Shame on you! Your tactics are downright despicable! I dare you to publish this on this website! THANK YOU SOUTHEASTERN CABLE / 6325! SUPERB JOB! 4/9/11 TECH 6325 (ERIK WITH SOUTHEASTERN CABLE) IN WILMINGTON, NC COMPLETED MY TRIPLE PLAY BUSINESS CLASS INSTALLATION LAST WEEK. HE WAS EXTREMELY POLITE AND PROFESSIONAL. HE COMPLETED HIS JOB IN A TIMELY MANNER AND FAR EXCEEDED MY EXPECTATIONS! KEEP UP THE GREAT WORK IN WILMINGTON TIME WARNER. YOU'RE CONTRACTORS ARE DOING A WONDERFUL JOB REPRESENTING YOUR COMPANY AND INSTALLING YOUR PRODUCTS. ivan jr. 4/18/11 minus 5 stars. I just spoke to John at the office of the ceo and found his attitude useless. He was condescending and unresposive. Anybody who has tried to call CS will certainly agree. They now have a service fee for about 26.00 per month that will make your service call on demand with no 5 hour wait. We have the federal gvt to thank for this mess. Deregulation is a license to steel. Moreover the Boston channels 4 & 5 are now gone into the great beyond. Tell me they reduced our bill because of this loss. Anger and frustration are the cost of being a TW customer. Rohit king 4/18/11 jaan i want to tell u only this that i love u very much so plz come back i cant live with out u plz told this to her how much i love her love u love u love u love u love u 181 SHane Haley 4/5/11 I have been dealing with a bad signal for over 6 months now and it has been escalated but I still do not have the channels repaired. I can not get the Corporate to address the issue Is there anyone in your company that dan solve this problem. Joe Ramos 3/28/11 I have been a Time Warner Cable customer for about three years now and I honostly have to say that they are the worst company that I have ever dealt with when it comes to providing quality service to its customers. I have personally changed my cable boxes over 10 times in the past 3 years because they just stopped working. My high speed internet is as slow as dial up, and my home phone service reception is terrible and my picture quality on my cable is like looking at a bootleg dvd. Even after the last tech person came to our house and verified that the person who originally wired our apt did it wrong and they used the wrong connector tips thus giving us very poor signal. Time Warner would not even issue us a credit. They are fast to turn off your service if your payment is a few days late. Im sure there are thousands of customers who are in the same boat and we should all say enough is enough. We should all do a class action law suit against Time Warner along with a negative exposure that they rightfully deserve. Dish Network here I come........ ROBERT ANSELMO 3/14/11 TIme Warner telephone service for porting over a prior number from another provider is terrible! I have been waiting through 4 seven day waiting periods because Time Warner cannot get their act together. I HATE TIME WARNER CABLE 3/12/11 The worst experience of my life... I don't even write into reviews, but i feel like I should warn everyone of the terrible service that time warner sells to their customers. Time Warner has misapplied many of my payments and then still charge my up and call on a daily basis, but when i call I keep getting transfer all over the place. I had about 5 to 6 techs come out to my place of residents to try to resolve a cable issue in which 60 to about 80 channels were blacked out. All this within 3 months and yet still no good result... then when it came to a point when i was jus frustrated and decided to disconnect all services I was put on hold for a hour... Time warner your the worst and I am going to make sure that it is published all over the internet...I'm going to put you through the same hell you put me through. olga estrada 3/7/11 when i signed up to have time warner cable it was a no contract offer but when i called to cancel they said i didnt owe nothing but now i checked to see my credit score it said i own Time Warner Cable $244.87. I just wanted to know where i can make payments to pay off that debt. GT 2/23/11 I WOULD RATE THIER CUSTOMER SERVICE A 0 . I HAVE THEIR BUDDLE. I'VE HAD IT FOR 3 YEARS KNOW. WHERE I LIVE THERE IS THREE AREA CODES DEPENDING ON HOW LONG YOU LIVED IN THE AREA. WE BEEN NOTICING THAT OUR BILL BEEN GETTING BIGGER AND BIGGER. THEY BEEN CHARGING ME LONG DISTANCE WHEN I MAKE A CALL TO ONE OF THE OTHER AREA CODES. WHICH COULD BE NEXT DOOR. THEY WOULD NOT WORK WITH ME.. THE COMPUTER SAID SO.. THEY DO IT. BUT I WAS NEVER CHARGE IN THE PAST TWO YEARS. I BEEN FIGHTING WITH THEM AND HAVEN'T DONE ANY GOOD. I TRY TO EXPLAIN.. THAT IT NOT LONG DISTANCE..IT NEXT DOOR.. SOMEONE NEED TO CHECK IN TO THIS PROBLEM. I CAN NOT BE THE ONLY ONE THAT THE ARE CHARGING THESE EXTA FEES. AND I NOT TALKING ABOUT A FEW DOLLARS.. THIS MONTH ALONE.. THEY CHARGE ME 147.00 IN LONG DISTANCE. I HAVE TO CHANGE PLANS THAT INCLUDED LONG DISTANCE THAT WAS MY ONLY THING THEY COULD DO AND WANTED ME TO PAY A TERMIATION FEE. THIS IS NOT RIGHT. I SEND MY COMPLAINS ON TO THERE CORP.OFFICE. THIS MATTER HAS COST ME A LOT OF TIME AND HEAD ACH. BESIDE THE MONEY. Matthew 2/15/11 Since Novemeber 2010 I have had the issue of Time Warner Cable of Socal disconnecting my service due to a payment they lost through a pay by check function. Each month I keep paying a supposed past due balance when I actually made two payments in the month of October. The representative Kathy in billing services is rude and doesn't know what she is doing. She doesn't even return my phone calls anymore. I have faxed over proof via my bank statement and also my bank has called billing services to fax reports from the FTC, and yet my service remains suspended, all the while you keep billing me for current monthly charges and I have no service!!! This is the worst cable provider I have ever delt with. I miss having Cox Communications and cannot go back to them based on my current address. I should have listened to my sister in Florida. She said TWC had to pull out of Florida because their customer service and billing practices were awful and they didn't generate enough business to stick around... If anyone from your company cares about your customer remarks, feel free to reply. Janie 2/4/11 Time Warner should be "0" Stars for No Customer Service. My service was installed on January 21, 2011. All departments were no help in getting my service up and running for Superbowl Sunday more than 2 weeks later L.S.A 1/14/11 HORRIBLE CUSTOMER SERVICE! K 1/6/11 I tried to make payment arrangements, was told to contact collections, then told to contact field agent who never answers phone, then did online chat and was told to contact billing for payment arrangements, then billing said to contact collections. Reps online said acct not in collections, been getting nothing but the run around. When I told agents that my job depends on my having telephone and internet, they basically said there was nothing they could do. Now my job is in jeopardy, I'm so mad right now I could scream and I'm completely cut off from everyone as I do not have a cell phone either. All these people make me sick and if one more person says "I'm sorry" I'm going to lose it. John Horne (Northeast Ohio) 11/23/10 Over priced services (fees increased, AGAIN)....unresolved cable problems....local customer service people are useless. All they do is waste your time with numerous apologies for not being able to do anything. Email and Online Chat assistance are absolute bad jokes! Online Chat people don't know how to fix anything! I wonder if they understand English because all they seem to offer is a "canned" answer off a check list. Terry Reed of TX is correct: Time Warner needs to send in an Undercover Boss to learn how really bad it is! In fact, I invite that boss to visit my house, and I'll show him exactly how useless every branch of Time Warner Customer Service is. I challenge that boss to look me up and give me a phone call. It should be obvious to anybody reading these reviews that Time Warner has too many useless people on the payroll. I'm not surprised that I don't see any good reviews here, and I don't see them fixing the problems that cause them. Call me, if you have the guts! JOHN D. LANGFELDT 11/19/10 MY GRAND DAUGHTER THAT LIVES IN CHARLOTTE N.C. HAS HAD SEVEN SERVICE CALLS TO FIX ONE PROBLEM THE LAST SERVICE CALL RESULTED IN LOSING NOT ONLY HER TV BUT NOW SHE HAS NO INTERNET AND NO TV. WHAT IS WRONG WITH YOUR COMPANY, DO YOU CONTRACT OUT TO SERVICE PEOPLE WHO DO NOT KNOW THERE BUSINESS OR DOES THE LACK OF COMPETITION IN A GIVEN AREA MAKES YOUR LOCAL PEOPLE JUST NOT CARING? Maria Escoto 11/9/10 I have ended my contract with you guys on the September 20th of 2010. I turned in all my equipment. I recieved a bill for 113.32 and I am wondering why? When I started my services with Time Warner they told me/ I have it in writing by the company that you charge a whole month in Advanced. So why am I recieving this bill? When I called to find out...the lady I spoke to HOLLY pretty much admitted thatit really is only 2 weeks in advanced. Which then makes your company LIARS and thieves. I have been with this company for a year and this is the first I am hearing of it just being 2 weeks in advanced. Then she had the nerve to inform me that it took you guys till October 8th to send out the technician to my house to disconnect the service. That is about almost 3 weeks. So...that whole entire time you guys were charging me for a service I didn't have and your excuse was...that I didn't turn in all the equipment in. If I have cancelled the service on the 20th. I would expect a technician to be out the next day to stop the service. And my bill to have ended that day. So now you guys want to charge me for service that were no longer being used in my home! Once again....Holly only made it easy for me to come to terms with the fact that you guys are LIARS, THIEVES, LAZY(considering it took your tech 3 weeks to shut off my service) and INCOMPETENT.... and have a sham for a business. I have already let my family/friends know of your policy of "saying your charging a month in advanced and really its only 2 weeks" You have lost my business for life. Thank you for ripping off another hardworking civilian. Terry L. Reed, LaFeria TX 11/4/10 I'LL KEEP THIS SHORT AND TO THE POINT, "SOMEONE" FROM YOUR OFFICE NEEDS TO WATCH "UNDERCOVER BOSS" ON TV AND THEN ASSIGN "SOMEONE" TO GO OUT IN THE THE REAL WORLD BECAUSE YOU HAVE A PROBLEM...FROM THE BOTTOM UP! James Phillips 11/2/10 Daniel, #15200, is quite the good customer service supervisor for Time Warner Cable, therefore anyone who has an issue with Time Warner should ask for him as he is a heartfelt amicable resolution solver. Sue 10/22/10 I upgraded my cable TV service and since have really not had a TV. I had to start turning my TV on five minutes before a program began as it took that long for the cable to kick in. Then I frequently had to turn my set off on the side of the TV. Finally, my TV gave up the ghost and entirely quit working five days ago. When I told Time Warner it wasn't working, I seemed to get a collective shrug but when I had them come to take out the cable box and return me to basic cable, they'll charge me a fee for breaking a contract that I feel they never honored. TONY D 10/22/10 I'm not thrilled with your service. The picture freezes constantly. One thing I do like is Fox News , it offers fair and balanced opinions, unlike the other cable news channels who are so far to the left! JAT 10/13/10 I HAVE HAD CONTINUOUS TV CABLE PROBLEMS FOR ALMOST TWO YEARS. THE PROBLEMS REMAIN THE SAME, ALTHO I HAVE HAD NUMEROUS CONVERSATIONS WITH TIME WARNER, WRITTEN LETTERS TO THE COMPANY, CONTACTED THE NYS ATTORNEY GENERAL'S OFFICE; ALL TO NO RESOLUTION. FRUSTRATED? YOU CAN ONLY IMAGINE........IF THERE WERE AN ALTERNATE COMPANY, I WOULD HAVE STOPPED THIS SERVICE LONG AGO. CUSTOMER SERVICE PERSONNEL ARE RUDE AND CORPORATE EMPLOYEES DO NOT EVEN ATTEMPT TO ASSIST THE CUSTOMER. I HAVE A THICK FILE OF NAMES, TELEPHONE NUMBERS, LETTERS, ETC. IN MY EFFORT TO RESOLVE THE ONGOING PROBLEM. AND MAY I ADD, I HAVE ALWAYS BEEN ON TIME WITH ALL PAYMENTS TO TIME WARNER! ROLANDA M PAYTON 9/19/10 I AM EXTREMELY UNHAPPY WITH YOUR CABLE SERVICES..I HAVE COMPLAINED BY PHONE & EMAILS, SINCE I RETURNED TO TIMEWARNER ON MAY 27, 2010..I HAVE BEEN OUT OF THE STATE 9-11 TO 9-18 2010. I RETURNED HOME AT 9:00Pm ON 9/18/2010. TURNED ON THE TV @ APPROX. 9:30Pm ON 9/18/2010. YOUR REFERENCE CODE S0a00 CONTINUES TO SHOW AND TODAY 9/19/2010 @ 5:30Am TO RIGHT NOW AS I'M TYPING MY TV IS IN THE SAME CONDITION..I JUST RECEIVED MY BILL VIA EMAIL @7:24Am 9/19/2010 Account Number:8448300570070547 Payment Due Date: 10/07/2010Amount Due: $117.69..I NEED TO BE CONTACTED BY YOUR CORPRATE OFFICE AS THIS HAS NOW JUST GOTTEN TO A SERVICE ISSUE & CONTRACT LEVEL. I AM DUE A TON OF CREDITS ON MY ACCOUNT,OR RELEASE ME FROM MY CONTRACT THAT I SIGNED UP FOR, THE CONTRACT IS BINDING FOR ME & TIMEWARNER TO PROVIDE ME WITH EXCELLENT OR BETTER SERVICE. I HAVE TWO CABLE BOXES ONE IN THE LIVING ROOM AND BEDROOM, YOUR INTERNET SERVICES WHICH I WILL SAY I AM PLEASED WITH..PLEASE DO NOT TAKE THIS EMAIL LIGHTLY, I AM SO ANGRY RIGHT NOW, THAT I COULD JUST SCREAM..Respectfully Rolanda M. Payton natalie 6/21/10 I'd like the ladies and gentleman who may, at this very moment, be sitting in their comfortable chairs at their desks possibly looking at a very beautiful view of Central Park, that the overall customer service, be it either customer relations, tech support or billing, is consistently performing on a poor level 1 star out of 10. C. Marshall 7/27/10 I paid an past due balance to have new service started, well they missapplied the payment and added it as a credit on my NEW account. I ran a credit for a total of 6 months, calling them every month to see why there was a credit. Each time the reps told me it was some type of promotion they were running and that my old balance is showing as paid. Now that the credit has ran out they sent me a disconnect notice demanding $350.00 within 7 days or I would be disconnected. I have been trying to get in touch with a supervisor and explain the situatuion and they all tell me something different. The last supervisor I spoke with promised me payment arrangements to catch up my bill, but now they are saying they don't offer such on an active account???!!? They started out admittng it was a company error now they are saying its not and I am responsible for everything and they want the money NOW? GTFOH!!! Bill Ogilvie 6/30/10 I continue to be enraged that Fox News is part of my basic cable subscription. Fox News masters the ability to transform day to day anxieties of ordinary Americans into a rage it exploits to pursue a political agenda. This is much different than being a news channel with a conservative bent. Instead, it is a propaganda tool. Roger Ailes, president of Fox News, can produce whatever he wants. But I should not have to be forced to pay Fox News in order to access other TV I enjoy. tyrone aguirre 7/12/10 my brother and i have time warner...they cut us off on the 7th of this momth and the due date is of the bill is the 25th of this month...my brother called them up and they said its becauce of the tenet who lived whare we live at did not pay her bill so we have to pay the bill....i have never heard of such a thing...we tried and we tried and all we got was telled at hung up on and eyes rolled.and told we will never ever get are cable turned on untill we pay the other persons bill...so now we will file a lawsuit tomorrow and let a judge to tell them to pull there head out of there ass and turn the cable back on...oh then they tried to say my brother owes a bill from 2003 and we tried to pay that but they would not take it unless we were also gonna pay for the other persons bill....so time warner if you read this pleas have a talk with your billing dept.and with the people in the bellflower office in california...very rude people working for time warner and very dumb people that dont know what they are doing..and now i have to take them to court to get this thing straight Page 1   Page 2   Page 3   Page 4     Write A Review For Time Warner Inc Corporate Headquarters Note: This is not to be used to contact Time Warner Inc Corporate Offices nor is this site affiliated with them in any way. 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