T-Mobile Corporate Office & Headquarters

I have been a tmobile cust for 2 years and it sucks. If anyone has a class action suit, my case will truly help- because of the logs they have on me. My email address is diraj1@verizon.net. I have to download all my pictures one at a time before I leave tmoble. word of advice. download to your hard drive.

I have been with t-mobile for over 12 years. they have been great up until now. the cusotmer service sucks. i have several times been on hold for more than 1 hour. i have a htc sensation that sucks. customer service has tried to fix it technical support has tried. nothing has worked. they have even changed out my phone. my phone just shuts down. drops calls. the screen shows that i still have the person on the line but nobody is there. i have the android phone. they need to exchange it for something else.

we have had service with this company for over 6 years and are so unhappy with them. I was trying to upgrade phones when they told me that they no longer do payment break downs to long time customers, that if I migrate my srevice they can break the cost down over a twenty month payment plan. But that will cost an additional $200 per line so in total for the phones and the migration fee it would be $600. My reply to that was to ask how much does corporate pay for the crack bill every month because every body working there was smoking some. We have decided it is time to change providers and pay the $200 for early termination of the lines. I will pay that every day to not deal with these people again. Hell I was only asking to make the payments for two payments not a life time.

A shining example of how to loose a customer for life.

I've been with Tmobile for 10 years and have become progressively unhappier with their customer service. Each representative gives me a different story, depending on who I speak to. They fail to log the notes after they promise to do something and the next rep informs me that they can't honor what the previous rep told me, because there is no record of it. I recently had an incident where I now had it with them and will have to switch to another company. I have a family plan and my teenage daughter who was leaving for college failed to return the damaged unit in time, as she was leaving home for the first time and was unsettled in many ways. I found the unit on her bedroom floor after she left and immediately contacted Tmobile. The rep told me he would honor the fact that I had been a loyal customer for a decade and would remove the charges for the "stocking fee" provided that I gave him the tracking # and mailed the phone shortly which I did. I renewed my contract on both lines because Tmobile was being so gracious even though I was not happy with their overall customer service lately. Now I'm being told by yet another rep that there is no record of that conversation and that I owe almost $400 for not returning the phone in time. Not only are they keeping the unit that I returned, but they're also charging almost the full amount of the phone if purchased brand new. Preposterous! I am disgusted with Tmobile and am currently shopping for a new carrier fast!

I have been with tmobile since it was Voice Stream. I received the WORST SERVICE EVER. My phone has been cut off--EVEN THOUGH I PAID THE BILL-- and I had a death in the family. I chose to go with their "prepaid" from "flex pay" and not to sign a contract because I had been shopping carriers. In my area 4G is not "available". The call center including the customer reps and their supervisors spoke very poor English and were of no help at all. I am going to tell everyone I know and blast it wherever I can on the internet that tmobile is THE WORST when it comes to their "customer care".]

T- Mobile customer service department is the worse. I hate I have this phone service... I been really thinking about switching but I am on a contract. I am about to say the heck with this contract and switch to Sprint or ATT.

about 4 months ago i had an issue with your company taking money out of my account when you shouldnt. the person i talked to assured me that it wouldn't happen again. well it has. so i called your customer service saturday, i was tossed to every dept. and put on hold for over 3 hours, i finally gave up and tried again on sunday. when i called on sunday i asked to speak to a manager, guess what??? tossed again and put on hold again, never getting to speak to a manager. than i called again today about an hour ago and same episode, i am currently on hold with a supposed manager and have been for roughly 20 min now. this is getting very old and i will be sure to pass the word along to my fellow military battle buddies, who of which most has t-mobile. thanks for the poor customer service

not so new update on my last comment. on hold for about 30 min and what do you know, my call was dropped. i have had it, if i cant get this relosved very soon i will be switching carriers!!!!!!!

T-Mobile has the worst customer relations that I have seen in a long time; hmmmm, maybe that's why AT&T is so drawn to them, to merge and devour another once good company.....

i have had tmobile for only a few months an it sucks. they suspended my phones because i was a week late. when i called to set up an agreement for when i was gonna pay it. they took my information, an I ASKED if there would be A FEE to turn the phones BACK ON an was told NO. but when i went to pay my bill a few weeks later there was a 96 DOLLAR CHARGE. when i called about it they told me TOO BAD an they COULDNT DO ANYTHING.

You promise a full upgrade on my husband phone,and put the rest of the payments on the account. You cant kept your word ,that not good customers service. You suck now. You need to kept your word or you will loose customers. Because we dont like it. And now you tell me you cant help. You suck! And we were told all we had to pay 80.00 dollars and that was all.

I have been a customer with Tmobile for 6 yrs. The last year has been awful! The last 4 times I called Customer Service, I was on hold for over and hour. My phone powers off for no reason, would not connect to Facebook for 2 weeks, and I am getting download charges but have not downloaded anything. Supervisiors were suppose to give me a call on several occassions and have not done so. I refuse to give them anymore of my money, I am just waiting until my contract is up. I am going to a BETTER company. I done with Tmobile, this company treats a loyal customer horribly!

I was at a T Mobile store in Hollywood, Florida, and a sales clerk all of a sudden started speaking on the phone with another rep regarding my potential purchase in his native language (he was from India I believe or another country). When I told him that if he were speaking about my purchase in a language I could not understand, I was uncomfortable. Eventually, I just decided to walk out and go somewhere else. In work in the health care field, and I can tell you that if a nurse or CNA spoke about a patient's issue to another colleague in another language, he or she would be "written up" immediately. State policy with regard to nursing homes is that around patients and families, staff must speak to each other in the language known by the majority of patients and families. That is the rule.

all the 1 stars i see jd power and associates need a reality check i mean should i even complain to corperate there just gonna blow me off like the terrorist cs reps they have

Ive been a costumer for 6 years now. i returned a defective phone and put it in a u.p.s. mail box. Some time has passed and havent heard a word. Now im getting a restocking fee. I didnt lose the phone either t-mobile did or u.p. s did. In the last week i havent had internet service, im getting the runaround. As soon as i get the restocking fee settled i think im going to early term my account. Its a shame it was a good company, maybe the merge has something to do with it.

made a terrible mistake switching to T-Mobile, there is no such thing as customer service wit this company, when one is completely lied to and defrauded by this company, seems a class action lawsuite is long over due with companies such as this decieving, anad misrepresenting it self to the public and surely these are violation in the truth and advertising laws

To those of you that are complaining about the lack of service that you have received I am very sorry. I personally work for T-Mobile at a corporate owned store and I would encourage you to take your issues into a store where the reps CAN help you. The only issues that we cannot address in store are cancellations. Those all have to be done through customer care. As for the customer with an issue on their flexpay account I do not know who told you the amount in your flex account would transfer but they are wrong. The money does NOT transfer out of the flex account, once you switch it is gone It truly sucks I know but unfortunately I do not make the rules I just have to follow them. If any of you have issues I encourage you to go to your nearest corporate store to seek help and the reps there will do their best to help you. If the sales rep you speak with is not able to help then request the manager. T-Mobile prides itself on taking care of the customers and I know that I do my very best to help each customer to the very best of my ability. As for Motorola CLIQ users, sorry but that phone just sucks, it comes in all the times with issues, also the LG Sentio has screen calibration issues ALL the time. The HTC HD2 well it would be better off as a coaster instead of a phone. And if you are having warranty issues with a phone it is company policy to replace the phone with the exact same or it's closest counterpart. I know that is not what you want to hear but that is the way things are. If you look at it on a cost perspective the phones that cost $400-$500 at retail really do cost almost that much to make. When you buy them in store for $199 or less then you are WAY in the advantage in that situation. It takes T-Mobile nearly a year to break even on that loss, that is why there are 2 year contracts to compensate for the loss. Because in the end T-Mobile is in business to make money and aren't we all??? I fully understand your complaints about outsourcing customer service and you won't find anyone more sympathetic to that issue than I. I for one lost my job at Dell because my job was shipped overseas. So if you want to talk to someone that speaks english just go into a store, they can call customer care to solve issues that you need solved if they can't do it in store. We have a store hotline to call through to get issues done quickly. Thanks.

I have been a T-Mobile customer for a long time. The coverage is still not good for me. In some areas where I live and others areas I visit often, no coverage. It just doesn't get better. I have asked for help to no avail. Will not be a customer when contract expires.

It was a stretch giving T-Mobile three stars. There is are at least two levels of service you get from this company: post-pay and pre-pay; which, loosely translated means: Special treatment vs. not so great treatment. My wife had the service and was lied to on two occassions; the 2nd of which led to 3 consecutive months of a bill, for one line, of almost $120! Ironically, previous to the discovery of the lie, I got T-Mobile service, obtained the exact same plan and handset, and paid NOTHING out of pocket, ever, for the items. It was very shameful how they treated her compared to me. But so far so good; we've combined our lines, and $1000 and several months later, everything it appears to be running smoothly. MAIN POINT: ask questions before leaving the store, and when they tell you its "free" or "reduced", get it in writing. Thank you.