T-Mobile Corporate Office & Headquarters

Was going to switch to t-mobile. Received SIM card, service never worked. Called in within the "buyers remorse" period. Was told everything was shut off, had nothing to worry about, since it was within the buyers remorse period. Surprised when these thieves sent me to collections. AT-Mobile will never see another penny from me. So buyers remorse period, it's a joke, however I detonate lay have "buyers remorse". I do not recommend them at all. Bad service, unknowledgeable service reps, and collections when the account should have been zero'd out. Negative stars if I could.

Extremely poor. So far no one will give me the number for the corporate office. Long story short, allowed someone else to share this service who was receiving the bills and making the payments, I paid my portion. Now I have this large bill they say I owe. My contract had expired 4/24, the other person changed the plan to their own name and now they say I owe that persons bill. It's a joke. Dont ever get TMobile

i am a nearly ten year customer of t-mibile but in the last 3 months have recieved the worst customer service ever. i am leaving and want my early term fees waved. i will be calling the number

I purchased a pre-paid t mobile phone from a retailer and a $50 dollar phone card. I called to activate the phone and waited two days when the phone never activated i called back and the phone was still never activated. I returned the phone to the retailer and was told the phone card could not be returned because t mobile had already activated the account and the funds were taken. When i called t mobile to get my money back they told me that the phone card was like a sandwich and once it was purchased it could not be returned even though the cell phone never worked. I feel that that they are like thieves that steel from average working people who buy there crappy products.

I have chat with T-Mobile Customer service people and their service SUCKs they don't belive in customer service they lie. they don't own up to what thay tell you.

I've been a customer for 9 years and over the past week I've been lied to several times told I was in the highest dept and they didn't have a boss there not the owner so hate to tell you this BUT U DO HAVE BOSS really thing about switching company's

I am totally disgusted with the way I've been treated as a customer of this company. I feel like I was treated like and uneducated liar and a fool. I should've stayed with At&t. I'm not a liar and I can prove my claim. I was poorly advised to go to a plan that does not have internet sharing. A supervisor stated it was no way. I could have had sharing for as long as I Had it, but I can prove it. When I asked for the phone number or address if corporate she said it didn't exist How can a company exist without having headquarters.

I am totally disgusted with the way I have been treated. I demand a telephone number to a person with whom I can voice my complaint. I have been forced to give a one star rating in order for my message here to be displayed.

I am trying to change me service from your stupid value plan which I was not explained how it works back to the Classic plan and I have never had a company not want to take my money. Your customer service stinks. I have spoken to the customer service department and the Loyality department and no one seems to be able to help me. I am ready to drop your service whick I have had for over 10 years. Custome service stinks.

I found that I am a post paid T Mobile account holder, not prepaid therefore me spending my hard earned $75's to purchase this T Mobile card that says for monthly contracts or pay as you go was pointless. What's worst is calling and speaking with 8 different representatives 5 of them I could barely understand all told me NO. There is nothing they can do to help me either apply fund to my account nor assist me with a refund. Because T Mobile Prepaid is not affiliated with T Mobile Post paid..... Go figure! what I thought would be a simple fix has turned into a nightmare..... not to mention I has denied help or access from anyone in a position of management.

I've never felt so low in my life! Your told anything to just get off the phone. No1 really wants to help when your connected to representative and the service is piss poor, you dont fell valued and theres just lies and more lies.

When can we actually find out when the new iphone5 will be available for Tmobile customers? I cannot get any info from local services, as I get the ole "Maybe in 3-4 months", which tells me nothing. Not surprised that Tmobile is the last to get this phone, if they do get it, as I would change to Verizon in a heartbeat were it not for my wife's children of Tmobile.

Dear Sirs, I have been trying to reduce my monthly bill for no less than one year but it seems that every time I call Customer Services I wind up with additional charges, and it has become a overwhelming burden. i don't know how my request for changes becomes an added service and ultimely more expensive charges. Then I'm told that if I want to terminate the contract it will cost me $400. (for two phones) to get out of it! How can I afford a higher bill when I can't afford what I already have? I'm living on a fixed income as a Federal Retiree, and this is taking money that I just don't have. My bill now is equivalent o a car payment every month, all I want to do is get as far away from T-mobile as i can and and go with a company that considers it's customers first! There are any number of companies that offer far better plans then what I'm trapped in to. A $50.00 dollars a month and unlimitted data plans is all I need not his craziness you have me locked in! This is ridiculous, it's like you're preyimng on Senoirs and holding us hostage because we have no escape from these absurd additions that we don't want. How do I stop this madness. I'm going broke trying to pay a cell phone bill that I'm being swindled in to? This has to be illegal, and it has to stop,we've paid our dues,.I have worked 51 years to get to retire and I don't appreciate being railroaded by your money crabbing shenanigans. I Want Out...NOW!!!

September 25.2012, I was due an upgrade on my cell phone with t-mobile.how ever they sent me a cell phone plus added an additional line, cell number to my account without my consent.i have been calling t-mobile for 3 to 4 months to get anyone to help me with this. I have spoken with over 20 people to get this issue resolved, being put through to different people and getting no results.they even sent me out to the local tmobile store in my area and i did that. i was told that the cell phone was not returned, but i did return the phone on Oct 4th, did i was told i was returned still no help. I called in for buyers remorse still tmobile refused to help me, this has been very stressful for me, i have been with tmobile for 6 and i never thought i would be treated in this manner. i read about your company please help me, tmobile is charging me $456.00, for services that i did not ask for, they turned off my services 2weeks ago,I had to pay $223.00 to have it restored, now they are threatening unless I pay $200.03 they are turning off my cell phone services. I am a single mom with 2 children, i cant afford to pay for additional services or have my cell disconnected. Please help me.

I have two phones both HTC one S. My phone constantly drops 4G and I have to restart the phone again. Sometime twice in a day it will lose the 4G network. I have gone to two different stores and they tell me it is an inherent problem with the phone and there is nothing they can do. This is the second HTC One Phone I have had. I have been a T-Mobile customer for 7 years and I don't appreciate being treated this way.

I start out with a problem about a number give to me at the time I sign up with a contract ....now the problem is htc phpne has been replace 3 time....and that phone is list as a double play ..so I am asking for a different type of phone...and told yes one time and no tje next time.. I am to the point of filling a law suit....writing a complaint to washington state attoney general and the texas state general...a complaint with the fcc......i what this problem resolve.....terri walls in tx ......

If I could give them a negative star rating, I would. Buyer's remorse? T-Mobile has given me the worst case possible. Almost a year after signing with them, and repeatedly calling and writing to complain about my horrible service and the fact that I cannot make or receive phone calls and messages inside my own home, I get an "offer" from them for a signal booster to improve in-home reception. When I called about this dubious offer I learned that not only would it require a two-year contract, but I would have to pay almost $300 for this booster (one I could purchase for between $100 and $150 at any computer store or department in town). And, to top it all off, I would not keep the signal booster once I left T-Mobile. Which means they were "selling" me the signal booster which, once I ended my association with them, they would "sell" to someone else, then someone else, then ... A subsequent phone call gained me the information that I lived in an area where I "may have a problem" making and receiving phone calls in my home! So ... T-Mobile was fully aware of the fact that their service was unreliable in my area and failed to disclose this information at the time of my contract signing. Now, from where I am sitting, this sounds like fraud. It sounds like failure of full disclosure. It sounds like deceptive marketing practices. It sounds like the fed needs to step in and shut them down!

T-mobil auto refill, fails to refill so you are without service and have to contact customer service; we all know what that is like! refill by phone ditto refill on line ditto specialist not available when specialist are needed and customer service sends your call to the specialist even though they are no available; supervisors are no better that the service rep I must now ponder the question, is 30 minutes to 1 hour per month on hold worth good phone service the remaining days and hours?

Excellent phone service. Unfortnately the absolute worst customer service!!! Contacting Customer Care results in speaking to numerous persons who make it clear you are not valued as a customer, information is inconsistent from rep to rep, and several contacts are necessary in order to speak with someone who can resolve your issue. After the fact, you learn that final contact did not really resolve the issue, and the process is started all over again. I personally did not get phone service with T-Mobile so I could spend my time chatting with rude and obstinate people. Current Issue: I received charges on 2 bills and was told upon inquiry that these were 3rd party billings for subscriptions, though no one could provide information as to what the subscriptions were, or the company the subscriptions were with; only a phone numbers provided if I wished to contact them. In the end, I was told many people were having this problem, and the final rep spoken with indicated a credit was submitted/approved, coded texts were blocked from my phone, and the credit would show up on the next bill cycle. Having not enlisted in any subscriptions, or authorized any 3rd party billing to my account, I did not pay the overcharges. The credit indicated was NOT reflected on the new bill cycle. The overcharges are now considered past due and I have received a text indicating there will be disconnection if payment is not made immediately. Speaking with customer care today, I was first told the credit could take up to 60 days, then transferred to another rep, where I was told T-Mobile could not give a credit, instead I needed to contact the companies the subscriptions were with and request credit from them. Bottom line, after 14 months of service, I am going to be disconnected over $29.71 for subscriptions I did not enlist in. I relayed I would not be reconnecting if this happened. The response was a nonchalant "fine". Well, hey..... Ditto! And you can count on the additional person in the household cancelling the account they just opened as well.

I agree with all the higher ratings put forth. May be all you loser idiot have nothing better to do. over expectant people whom desire perfection in a non perfect world go try another company I double dare ya. I have done my research extremely well researching reviews from all companies. I have obsessive compulsive disorder and have to be through out in searches to be at ease. Let me tell ya. Sprint oh they suck horrible complaints limited wise mixed with little good. Oh at&t Oh yes definitely complaints there that sure pass sprint. Cricket oh my gosh a complete nightmare and than some and non you can clearly here good english really from and definitely get a bogus run around. cingular , boost mobile , others like them like the one walmart offers forget name to. Oh yes horrible complaints like in regards to support , warranty , phone qualities , signal on all and even though cricket nation wide very complained in signal and customer support wise. Only one positive reviews and yet few mixed negative verizon. Have at it if your one filthy rich person and good luck. Some of us find more simple means to fix are own problems and work with imperfection and be happy with what is finding ways to have minimum contact with the company, I don't think there customer service is that great but unlike cricket wireless a weekly deal going out to corporate office and getting the third degree. I have not had much to have to go to customer service. Less stress and less company dealing with, If your in a contract your just a retard felt for the free phone with a price to pay for it being customer service. Rather than being smart getting on a prepaid and getting insurance which now offer on prepaid accounts fairly new. use your brains and creativity. Not words of trash and bogus negative talk. That's a easy no brain power needing anybody can you. Use some skill and not lazy takes nothing to it negative what I feel polluting non sense. Than you wonder why people like you guys and others a like. Have poor health and feel like crude. Because you focus on meaningless stuff rather than being creative and having to have a perfect right and wrong and good and bad universe. Peace Out. Glad I chose the healthier road to go down. Gots to suck choosing the poor finding yourself through out life constantly complaining about something and finding something not to be happy about.