12920 SE 38th St Bellevue, WA 98006
(800)937-8997
Reviews For T-Mobile Corporate Office
Belinda  | 5/4/12 |
| Had our daughters phone added to our family plan - 1 year later she moved to an area where T-Mobile does not have service - since there is NO service in that area our daughter cancelled her service. They are now trying to charge us a $200 cancellation fee. Their response was 1) it's alot cheaper for her to pay $200 dollars to get out of the contract than to pay the monthly fee through to the end of the contract and 2) She chose to move!!!??? They feel that they should be able to continue charging for services that they do not supply because it is in the contract that they do not have service in all areas - that is fine if they are talking about travleing to other areas and not having phone service but NOT if you live in or move to an area with NO service. Other utility services are not allowed to get away with this crap. Going to file a complaint with the Federal Trade Commission. T-Mobile is on it's way out of business and GOOD RIDDANCE TO THEM. Oh and BTW - THE DAY MY CONTRACT IS UP I AM DROPPING THEIR SORRY ASSES. | |
| KCUF Tmobile | 5/23/12 |
| Nothing but a bunch of dotheads and sand n!&&$$s in customer NO service. | |
| Debi Anderson | 5/9/12 |
| I have a story about a Military Person being ripped off by T-Mobile. Here is my story. I wrote this letter to their corporate office back in March and to date no one has gotten back to me! I'm at a loss and don't know who to turn to now! John A. Birrer Sr. Vice President of Customer Experience T-Mobile 12405 Powerscourt Drive St. Louis, Missouri 63131-3660 Dear Mr. Birrer, I know you are a busy man but I hope you will take a minute to listen to my story. My son is in the military. They were told they were shipping out for a 3 week training maneuver and found out after they were out at sea that they were not coming back for 7 months. (When they are out to sea there are times that they have access to email and times that they do not.) At that time my son emailed me and asked me to cancel his T-Mobile and Comcast account. That was back on August 5, 2010. I called T-Mobile and was told I could not do it since there was a past due balance on the account. They put notes on the account that when the past due is paid they will suspend the account. I emailed my son and told him T-Mobile would not close the account until his balance was paid. He emailed me on 8/5/10 and gave me his credit card information so I could pay it and have it closed. I called and paid it and the account was suspended. On 10/1/10 my son emailed me that he checked his T-Mobile account and he had a 0 balance and asked again if I had his service suspended. I called T-Mobile on 10/9/10 to confirm the service had been suspended for Military and was told they could not talk to me since I was not listed on the account and I said all I want to do it confirm it was closed due to deployment. The gentleman was very nice and did confirm it was closed. I asked him if there was a 0 balance because my son was out at sea and he confirmed there was. On 10/11/10 my son emailed me and called me from Malaysia and said that he had called T-Mobile from Malaysia and was also told his account was closed with a 0 balance. Now 13 or 14 months later he gets a bill from a credit agency saying he owes T-Mobile $1,253.32. He was shocked because he never received any of the bills up till now and now he is at sea again and has been since December 6th. I called T-mobile and talked to Eric and was told on: • 8/5 He showed record I called to suspend the account • 10/8 The account had a Military suspend on it with a past due $154.00 • 11/18/10 Account went into a partial suspended because the $154.00 was not paid • 12/20/10 Account was suspended • 1/15/11 Account was suspended Eric said they sent him notices and I replied if he is on a ship how is he going to get them and he said good point. I asked why when both my son and I call back on October 8th and 9th we were not told about the current bill that was still owed and he said we should have been. He does not know why we were not told about it. The representatives I have talked to with the exception of Eric have been extremely rude and very difficult work with. When I’ve asked to speak with a Supervisor I’m told there is not one available and I’ve asked to have one call me and to date no one has. Believe me if we would have known it would have been paid. Now he is being changed a cancellation fee for three lines and the past due bill. He did not have three lines I have emailed with him and he has no clue how three lines could be on his account. He said he had two lines but not three. I am trying to make restitution on this and T-Mobile is telling me there is nothing they can do and that he is the one at fault for not paying the final bill, which he knew nothing about because he was at sea and did not get his mail. I find that had to believe. Plus I’m extremely disappointed that this is how this Corporation treats its military families. I don’t see why T-Mobile can not call this back from the credit agency that it was placed with and take off the early cancellation fees work with use on what’s owed on the acct. Please don’t tell me to contact the credit agency his account was sent to because when I called them they actually laughed at me. It was probably the rudest person I have ever spoken to in my whole life. I’m hoping someone somewhere can help me resolve this. Sincerely, Debi Anderson 1199 S. Belt Line Road #160 Coppell, TX 75019 817-919-9007 P.S. Just a little FYI – My son is back in the Middle East again and now has AT&T he called them before he shipped out to put a Military Suspension on his account and they did the wrong thing. I called them and they not only correct the error 3 months later but applied 3 months worth of credits to his account for the last three month bills. Now this is what I call Customer Service and working with Military families | |
| jeffdaniel | 5/9/12 |
| T MOBILE SUCKS THEY DO NOT VALUE CUSTOMER SERVICE NOR DOES THE CORPORATE OFFICE THEY DONT HAVE THE BALLS TO DEAL WITH THERE PAYING CUSTOMERS THAT WORK HARD TO HAVE A PHONE. I AM REPORTING THIS COMPANY TO THE BETTER BUSINESS TO FILE A OFFICIAL COMPLAINT.. NEVER AGAIN WILL I CHOOSE T MOBILE SO IF T MOBILE VALUES MY MONEY CALL ME 404 934 9523 | |
Barbara Quinn  | 5/11/12 |
| Horrible service, can't reach anyone that speaks english, I will tell everyone I know how horrible T-mobile is | |
| LeAnn | 5/18/12 |
| I have been with T-mobile for 9 yrs, and have never had a problem with them until now! I hvae even talked to supervisors to compliment the customer service reps I have spoken to. UNTIL NOW!! I was diagnosed with cancer on March 24, and not realizing it i went WAY OVER on my minutes on the phone with doctors and the Cancer Treatment Center. I paid $200.00 right away which is more than my bill is normally and asked for a payment arrangement. I only wanted to make a payment in 2 wks on payday and 2 wks after to apy it in full AND WAS TOLD NO!!!!!!!!! THAT THEY COULDNT DO THAT AND THEY WOULD BE SHUTTING MY PHONE OFF!!!!! EVEN THE "SUPPOSED" SUPERVISOR SAID THERE WAS NOTHING SHE CAN DO!!!! WHAT EVER, ALMOST A DECADE OF BEING A GOOD ON TIME PAYING CUSTOMER AND 1 TIME IN NEARLY 10 YRS I ASKED FOR HELP AND WAS TOLD NO! MAKES ME SICK!!!!!!!! THANKS TMOBILE. I WISH I COULD GET BACK ALL THE THOUSANDS I HAVE GIVEN YOU OVER THE LAST 9 YEARS!!!!!!!!! | |
| cm2012 | 4/26/12 |
| Don't know why you don't give the option of 0 stars. This company SUCKS and has no customer service. They have earned 0 stars...I am giving them the 1. They got me to sign up with them by luring me in with a great deal on a phone. I would have to pay out of pocket upfront but due to the "great" rebate I would be getting an excellent deal. Oh how so WRONG I was. After going back and forth w/tmobile on details they needed to process my rebate, my rebate has been denied....they have lied and have so many people getting rejected on their v-day special they have an entire v-day rebate issue line set up. STAY AWAY FROM THIS COMPANY THEY ARE SCAMMERS AND YOU CAN EVEN GET THROUGH TO SPEAK TO ANYONE AT THE CORPORATE OFFICE. I guess if I had to work there too I would want anyone contacting me since they have so many complaints due to their VERY poor business practices. I would be a coward too and hide behind the walls of HQ. | |
| Cheri Walker | 4/28/12 |
| Still waiting for TM to find a phone I returned. The return label given with the phone in the box I guess is just that a label. You think a big company would have a system such as scanning the label to match the phone and it's receiving customer so when they do receive it it all matches to the customer who returned it.Or let us return phones to one of your stores then they can be resposible for the lost phone games you evidentily like to play with your undeserving customers. I think you receive the phones and say you don't so your company can make more money. HELLO where are these lost phones going to? Every time I call you guys say you'll put a tracking in and wait 3 days I will get an email. The only email I got was to refer friends and get a free phone. Hello as if I would refer anyone to you. The only reason I returned the phone was because customer care sold me a phone full price, that is being discontinued. So no luck on buying cases or screen savers. Thanks. No phone and waiting so I can get a phone.Not going to be happy if charged 250 for a phone you guys lost. Customer care is customer we don't care. But please keep paying our paychecks. | |
| Jan | 4/11/12 |
| Can I get to no stars for this company? My husband has been a TMobile customer for years. He convinced me to get one plan for our family with TMobile. From day one, I have had problems with my Samsung Galaxy S 4G. It freezes as well as does not allow incoming or outgoing calls on a daily basis. I can try and call someone and it will just say dialing or someone will call me and it just rings. Lately, it will shut itself off in the middle of my conversations and then turn itself back on. TMobile has replaced the handset 3 times and each time I call Customer Care tries to shove a Samsung Exhibit which is a downgrade or shove the Samsung Galaxy back down my throat. All I ask is that they provide a phone that works. If the bill is not paid, they do not hesitate to disconnect or suspend service for their customers. This is ridiculous and as soon as I can get out of this, I will. | |
| Nameless | 4/6/12 |
| I had the same problem with T-Mobile. I went to the store in the mall complaining about one of their customers harassing me, and he said he couldn't do anything. I asked for the corporate office number and address, and all he gave me was the customer service number, not what I wanted. He was very carefree in my problem, just trying to get rid of me. I did call the customer service number and was on hold for several minutes, so this is one carrier that I would never get a phone with. I am with Sprint and love it!! Their customer service representatives do care about you and go out of their way until you are satisfied. I had a problem with an incorrect amount on my bill, they took care of it, it was taken off my bill, and I am very happy with them. People, go with Sprint!!! I have been a customer for over 4 years now, and will never leave! | |
| PATRICIA | 4/7/12 |
| Gee,you aren't able to give them no stars? Amen to all of the above people. Was with T Mobile 2 years. Ended the contract after two years and continued to pay monthly charges. Remember, I had NO contract. End of 2011, I got fed up with the non-existent service and also when asking about a new better deal--told their wasn't any. Existing customers get zilch. So got a new provider and next thing I know I am charged for a full month's service having used the phone for 10 days during a monthly billing cycle. I pro-rated all charges including tax and sent them a check. Total bill--$76. I sent them $30.00 for the charges and days I actually used. NOWHERE in the original written contract does it suggest you must pay a monthly bill whether you use it or not. They have now harassed me for three months for $46.00--day and night they call. They have used up $400 in badgering me. I guess they think if they harass me --I will pay. NOT!!! Copanies have no clue about customer service or ethical business practices. Worse these communication providers work under a no watchdog umbrella. Nobody watches them or keeps them honest. | |
| blkpuzzycat | 4/4/12 |
| I have been a SUNCOM customer before they became T-mobile and my omplaint is about that DAMN hotspot !! I am VERY VERY dissappointed with t-mobile and am thinking hard about leaving. There was a booth in cary towncenter mall and I went to pay my bill there.... Well the whole amount was not put to my bill. I gave them $140.00 and told them to put the whole thing towards bill and they only applied $125.40,(bill amt) so where is the $15 that they failed to apply to my account..Dustin A. and Brandon M. !!! Then they went on to tell me about the hotspot that would seerve me better being that my kids n myself have laptops. They FAILED to tell me that the device does not work well in my area because there is only 1 tower within a mile of my home.(customer service told me) I kept losing a signal,the web page would freeze up, and when it FINALLY loaded up after 10-15 mins the whole page wouldn't come up. I called customer service(mike & mark) and was told that I would have to pay a $200.00 early termination fee OR find someone with t-mobile service and put it in their name,under their account. Mind you I still have to pay $57.98/mnth for that CRAP !!!! Now how unfair is that??!! Goes to show you how much t-mobile gives a DAMN about their customers. I wonder how many of them have T_MOBILE phone service ???? | |
| Frankie (cali) | 4/5/12 |
| ok I have been with t-mobile since 07 my mistake. I go over seas to iraq, but before we left I called customer care and told them that I was leaving. Now back in the U.S. I went to turn my phone back on and they tell me I gotta pay $4xx dollars I was like oh hell no. well they fix that and took it off my collections. MY problem now is this damn defy phone and they even told me that this phone has problems like it WONT TAKE A CHARGE!!! Yes insurence covers the phone but only that one. well I told them I'd like a new device, they told me "we can only send the same one that you have" omg so after 2hrs on the phone they down grade to the Comet!! then 10 mins later the chick hangs up on me like for reals. T-MOBILE HAS GOT TO BE THE WORST COMPANY ON TRYING TO KEEP THEIR CUSTOMERS HAPPY. WE ALL NEED TO CANCEL OUR PHONES. YEA T-MOBLIE WAY TO TREAT OUR VETS. THERE SHOULDN'T EVEN BE T MOBILE ANYMORE DO WE ALL AGREE. I HEAR NOTHING BUT PROBLEMS. OH TO TOP IT OFF I BILL IS SUPPOSED TO BE LIKE $2XX RIGHT WELL IT ALWAYS GOES UP AND I DONT KNOW WHY. AM I THE ONLY ONE THIS HAPPENS TO? | |
| dustin | 3/29/12 |
| t-mobile is nothing but scam artist they talked me into switching from verizon 2 months ago and i got the galexy phone from them i had to pay 100 upfront well 2 monthe later the phones are junk they have sent me a replacement 4 times and i keep haveing the same problame so now they tell me to get another on your they can downgrade my phone to a cheaper phone i told them i didnt want a cheaper phone i eather wanted one that costed the same as mine or a upgrade and they told me if i didnt like it to switch back to verizon so i will what they was supposed to save me from switching from verzion has now costed me twice as much as i would have paid at verizon where i had a phone that worked | |
UP-SET  | 3/29/12 |
| The Worst thing that could Hapen was T-Mobile shout my Daughters Phone off and will not tell me why they tell me i have to wright the Corporate Office they will not give me a number to call them so i can find out what she did wrong, this is the worst thing that they have done. I have allways had good service with them put this takes the cake and it makes me so fureuse that it makes me want to change Phone company's. My Daughter is going Deif and I need her help at times that is why we got the Phone's for her to help me and her Grandmother. | |
| ANNISHA | 3/27/12 |
| I AM GOING THRU THE EXACT SAME THING AS JOHN WITH $1000 BEING DEDUCTED FROM MY CHECKIG ACCOUNT. I AM BEYOND LIVID AND BEYOND UPSET. I HAVE BEEN FIGHTING WITH TMOBILE SINCE WED MARCH 21, 2012 AND TODAY THEY CALLED UPS AND EVEN THE UPS REP SAID IT IS IMPOSSIBLE FOR A CUSTOMER TO PROVIDE A TRACKING NUMBER FOR A PACKAGE THAT WAS NEVER DELIVERED. THEY ARE CLAIMING I NEVER RETURNED THE DEFECTIVE HTC SENATION. GTFOH IM GOING BACK TO THE TMOBILE STORE AND GIVING THEM ALL THE ANGER I HAVE IN ME WITH EVERY CUSTOMER WATCHING. I AM TIRE OF FIGHTING FOR THEN TO REVERSE THE DOUBLE CHARGES MADE TO MY CHECKING ACCOUNT. IM DONE. | |
| John Montero | 3/23/12 |
03/22/2012 T-Mobile, I cannot believe the inability of the T-Mobile Employees to grasp the understanding of a situation gone wrong and correct it. I have been a loyal T-Mobile customer for almost 6 years and have always paid my cell phone bills before the due dates. It was about a month ago that my HTC Sensation was stolen out of my car. On 02/10/2012 I called T-Mobile as I was going to do a buy out of my contract so that I could sign a new contract and get a free Samsung Galaxy S2 (there was a promotion that Saturday for free Galaxy S2 with a new contract). I should have stuck to my original plan and got the Samsung Galaxy S2. The T-Mobile representative that answered the phone told me that I could just pay a $130.00 deductible and get a new HTC Sensation covered by the insurance policy so that is what I did. I paid the $130.00 deductible over the phone with my credit card and I have my credit card receipt. I received the new insurance phone 3 days later on 02/13/2010. Within a week on 02/21/2012 my brand new HTC Sensation stopped working so I called T-Mobile and I spoke to a troubleshooting representative. He could not figure out why it stopped working so he told me, “I am going to send you a replacement phone but I need you to send me the back the phone that is not working. I am going to include a shipping label with the replacement phone so that you can send it back to us”. When I received the new phone on 02/23/2012 there was no shipping label with it nor was there any instructions so I had no idea what to do with the defective phone. I called T-Mobile on 03/06/2012 and spoke to a representative so that I would know where to send the damaged phone. The girl that I spoke to on 03/06/2012 told me to send the phone to: Return Center TX, 4500 Cambridge Rd, Suite 100 door 3, Fortworth Texas 76155. She also told me to pay for the shipping out of my pocket and T-Mobile would reimburse me. On 03/07/2012 I sent the phone to that address and I paid extra to get a tracking number. On 03/09/2012 T-Mobile received the phone and it was signed for by one of their employees and I know this because I used the tracking number (USPS-03110240000240552726). On 03/11/2012 I went to my T-Mobile account online to check my bill and it was $529.81. They had charged me full price for 2 HTC Sensations when the only thing that I was supposed to pay was a $130.00 deductible, Period!! When the insurance phone didn’t work and the representative told me he was going to send me a replacement phone under the warranty he turned around and charged me full price for that one too. All of these charges took place behind my back without my knowledge or consent!! I feel like I have been violated!! Since this has happened I have called T-Mobile 18 times and have been assured that all charges would be taken off. THEY ARE STILL THERE!!!! Each time that I call it is about an hour of my time which brings the total to 18 HOURS!! There is No excuse for this!! This is not the way to treat good customers because there are many providers out there that will appreciate their business and treat them with honesty and respect. I am tired of fighting with T-Mobile about their mistake and I WILL NOT BE PAYING FOR IT!!! In case you didn’t understand that, let me say it again, I WILL NOT BE PAYING THAT BILL!!!!!!! Let me tell you what I will be doing. I will be posting my story on Facebook (to all 400 friends), Twitter, MySpace and Craigslist. I will also be writing a letter to The Alabama Attorney General’s Office Department of Consumer Complaints and The Better Business Bureau. I am currently in the process of putting together a piece for YouTube so that my story will be able to reach all consumers in a creative way and if I have my way it will go viral. I am also a college student at Calhoun Community College & Athens State University and I will be posting this story to both schools student community sites. I have all of my receipts with dates and credit card purchases. I more than enough proof that I do not owe what T-Mobile is charging me. This has been the most stressful situation I think that I have ever been in. Nobody should have to go through all of this stress just to talk on a phone. Best Regards, John Montero | |
| Y.Ll-Saenz | 3/1/12 |
| The worst! If there was a lower rating I would definately give it to Tmobile! I have my account being disconnected and am being charged late fees even though I pay my monthly bill. I had a phone that was non-functioning. I shipped it with UPS back in November 2011. I didn't receive word until January 2012 that Tmobile still hadn't received the phone. I have been going on and on with this since January. UPS didn't scan the phone I shipped and lost it. UPS points to tmobile stating tmobile needs to set up a claims since its tmobile's acct. Tmobile tells me to call UPS to set up a claims. UPS points to tmobile and tmobile points to UPS. At the end of the day none are doing their job. No one cares, they are both washing their hands of everything. TMobile isn't doing anything to protect or defend me as their customer. I am being charged the full restocking fee and all the disconnecting and reconnecting fees even though all my monthly bills are paid. I am seeking corporate office but no one will help! 0_0 its ridiculous. In order to get out of my contract without it affecting my credit, I have to pay a fee per line plus another bill because of my cycle, before I can completely be done with Tmobile. Its ridiculous! If I had power I would tear both companies to the ground within the speed of sound! | |
| lvines | 3/2/12 |
| we have been with t-mobile for 10yrs plus! we we're happy at 1st. when we moved out of state to an area that t-mobile does not have coverage we asked them to cancel our service. they refused to cancel our service, said we had to wait another month!!really!! plus they said they we're charging us $100.00 early cancel date. really!!they cannot provide use with service where we live and we are being punished!! Isn't a contract a two way street. Maybe we should charge them for $100.00 for not providing service as stated in their contract. We went with us cellular. | |
| BK Gboleeweefaa | 2/28/12 |
| I have been with T-mobile for the past six years plus but their service is this time is the poorest, sucks, and not considering. My phone lost only the answering service,. Last months I paid $567.oo for disrupting, and now I am charged again when I try to explain only pay. I am glad that ATT and T-mobile never merge. Many of us poor people would be suck over and over. I am presently shopping for another company becayse I am very disatisfied with them. | |
| Tireof Robocalls | 2/18/12 |
| I was stunned to see others having the same experience I am having with T-Mobile. After years of being happy with T-Mobile, their customer service rates a zero. I wouldn't recommend anyone using T-Mobile. I am getting robocalls and robotext messages and they WILL NOT help with it. | |
| me | 2/14/12 |
| when i first signed up with t mobile (after leaving verizon) i was absolutely impressed with their customer service, plans, phones, everything! i've been with t mobile for almost 5 years now...and in the past year...they've gone down hill!!! to contact them now is impossible, the customer service is horrible anymore, i feel like i'm back with verizon! (i left verizon because of poor customer service). and today, i got a lame email from the ceo 'thanking me' for my continued business, and there's no way to reply to him to tell him, no thanks! | |
| Mel | 2/9/12 |
| T Mobile customer service is absolutely TERRIBLE! 50% of the time I call tmobile, I can't by the automated screening to talk to someone about a problem. There seems to be a problem with their automated systme understanding the selection you desire. Previously, we had an option of talking with a CSR or the automated system. However, the option of requesting to talk with a CSR is no longer available immediately. However, after approximately 10 minutes of talking to the automated system, it then gives an option to talk to a CSR. Once I do start to talk with a CSR, and after they go into my account, I have been given wrong information about things such as Billing: 1. Explain my billing amount and why they are charging me more than what was agreed upon. Example: I just upgraded my phone, so they charged me a one time fee of $18.00 upgrade fee. I also upgraded my service to 2 GB of 4g service, increase of $10 and $54 monthly recurring bill. Total bill is $82. The following months bill (minus the one time charge of $18) now comes out to $77.00 as my new monthly bill. CSR's must learn the basics of math. $82 minus $18 =$64 as my new recurring bill. I also have a contract from the tmobile store that indicates $64 monthly bill. Yesterday, after talking with an unknowledgeable CSR, transferred me to billing, transferred me to somebody else, because nobody could justify an accurage amount. Finally I was referred to ? Accounting, and we got an accurate amount for my monthly billing $64. Today, I'm inquiring about getting "hotspot" added to my phone for $10 more per month. CSR tells me my bill will come out to $$87 per month. He also continued to argue with me that he's correct, and would NOT transfer me to accounting, or he refused to read my history on my account. His name is Floyd .... extremely poor service from this CSR This is the type of poor service that will cause me to leave T-errible Mobile after 15 years. My issue is still not resolved! | |
| Lee | 2/1/12 |
| T-Mobile's retail stores treat those of us who are no contract/prepaid customers like step-children. I think this comes from the upper ranks as T-Mobile keeps prepaid customers in limited selections of phones while charging a premium rate for their monthly service. | |
| china | 1/18/12 |
| T-Mobile has the worst customs service that I ever experical you can't talk to any one who live here in america its in mexico so how can you take the america money for our phones bills and not give us a job. personal I feel that noone should not buy t-mobile T-Mobile if you can't bring your jobs back to the United state then we could not spend our money with you. and people please take a look at this we are out of work and we need a job point blank | |
| elaine | 1/19/12 |
| t-mobil has the worst customer service ever....i've been with them for almost 10 years and this past few months is the worst ever ive experienced with them. They charge your for every mistake they make and I can never get my bill corrected. They even charge me for two different plans overlapping each other and refuse to correct it. Ive called t-mobil so many times that I actually HATE calling them...the worst customer service ever....some dont listen and will not let you, the customer speak when your trying to tell what your issue is...I really want out of tmobil. | |
| ChrisA - TMobile customer for FIVE years! | 1/10/12 |
| NIGHTMARE experience with TMOBILE's "Chat Analyst" customer service that I had to use because my phone was broken and they shipped my replacement phone to the WRONG address. **Please note that after I was told multiple times that the store nearest to me had a loaner program, when I arrived at the store, they did NOT have a loaner phone available and I had to spend $90 on a new phone until my replacement phone arrived. I ended up borrowing a friends phone that same day. When I returned the new phone I had just bought 30 minutes earlier, they tried to CHARGE ME A $50 RESTOCKING FEE. ARE YOU KIDDING ME??? So when my replacement phone DID finally arrive IT WAS DAMAGED!! So now they are having to send me a THIRD PHONE. So Josh the Supervisor refused to offer any credit to my account for my troubles. Josh also told me that his boss, the "Coach," Gary, was on vacation and that he (Josh) was running the entire cell center and reported to NO ONE. Cust Service Rep ID's: Steven, ID# 7131942, His worthless Supervisor, Josh ID# 31015 WORTHLESS CUSTOMER SERVICE | |
| Nikki | 1/10/12 |
| We cancelled our service but kept our son on the bill & were finishing paying for the phones & what services he was still using. Our bill was $404, we sent them $235 as a fist payment, they took the payment, sent us a receipt for the payment, it is even on my son's phone log as received, now they are trying to say they never received the payment. Now they are asking for the whole $404 & threatening to shut off my sons line. Someone there took the money in, received it, & then did something with it. this is ridiculous. It also took them nine days to realize they sent the payment to the wrong bank, but are telling my husband that it never hit our bank, then telling me that it hit our account but was returned. Someone is confused, & it's not on our end. I have the proof on my son's phone & in my receipt that the company sent. Going to my bank tomorrow for that proof also. | |
| Christie jones | 1/2/12 |
| i wish i got the stupid chick name i just talked to. i just heard the stupidest thing i ever heard in my life. how did they just tell me that there's no way i can see my call log online. i asks well can you see it cause it's very important that i get this number . the stupid b***h tells me she cant give me the number cause she cant determine if it's me or not. mind you i just gave her my number, my name, my pin number n my email address. n i know this b***h didnt call herself getting rude with me. smh. what kinda people do ya'll have working for ya'll n what kind of stupid system do ya'll have. every phone company have a way for the customer to see their call log. im changing companies ya'll will not get another cent of my money to be rude to me in tell me i cant have a number from a phone im paying for. most be crazy. | |
| | 12/30/11 |
| If all else fails, let the customer rep know that your 15 year old [under age] son ordered service without your knowledge. | |
| Tabitha | 12/27/11 |
| I just got the serviced and already I had big issues. With t mobile I didn't have a voice mail for 21 days and very very very bad service with ther phones u get call drops and when u call u get dropped also I had a big issue about my billing it was in California to my boyfriends grandmas address which is weird because I live in Hawaii and my boyfriend name is not on my account and also when I purchased the phone they told me that my bill will only be under a $100 monthly each month when I called my bill was $130 they didn't told me that u pay each month $20 for a phone so I went in t mobile store to explain about these problems I am going thru and I wanted to talk to the manager and they said well what's the problem then I explained and they said well there's nothing I can do and I said I know u can't help me so that's why I need to talk to the manager she said well u have to wait she's helping a custermer so I waited and waited then finally she was done but she didn't come up to me and say sorry about that and what can I do to help u she just looked at my paper and didn't talk or say anything to me so I got frustrated and just because her attitude I wanted to cancel the accounts I talked to custermer care and told them about these issue and said if I wanted to cancel the accounts can I do that they told me if u wish to keep or cancel u have until tommarow but I didn't want to cancel just asked because what I am going thru and they put notes on my accounts explaining the problems so when I was talking to the manager she just was acting very rude so I wanted to cancel and not be with t mobile and she said different states has different laws in hawaii u have 14 days to return a phone so u have to pay 200 to cancel and pay $130 for the serviced so with two phones u have to pay to cancel $200 on each line altogether $400 +$130 total of $530 and I said what about my serviced and no voicemail I lost a lot of job opertunnies because I didn't have a voice mail and also call drops and I told the manager that why I should pay for bad serviced no voicemail and also no help and she said theirs nothing I can do and just give me a card and told me that u have to rite a letter to the main corporation and I said that's crazy wher do I write to and she said don't know there's nothing I can do and custermer care said that the manger can override it because of the issue I am going thru she said shes the 2 nd manager and can't do nothing to help and I said look I came here because u guys said u have 4g network and the price was reasonable and she said basiclay u got t mobile because the price u went for the price and try to make me look cheap also I showed her on my paper why my bill is not what it sopposed to be and she started to point and sayed how much is your bill and I said it sopposed to be under a $100 and she kept on asking and then she try to make me look like a retard and I got mad and felt like I was miss treated then she said u r urging and I am not going to help u no more and walked away so basiclay she refused to help me and mistreated me and try to make me look like a dum ass so I said to her for a manager u really suck at your job what kind of manager insults u and mistreated u and refused u and embarrass u all for free so I reported her to t mobile costermer care and they said by ther law it's against ther rules to be rude or mad at a custermer and explain everything to them I talked to the main manager and he really helped me because of this situation and getting that because what happen to me and he cancel the accounts but ther was a issue with the phones I have to pay $200 dollars for the phones they said u have to go back were u purchased the phones and see what they can do and I went back and they said they can't help now I am just stuck with these phones and have to pay $200 I really hope nobody ever gets to be mistreated like I was and refused to help a custermer I hope that t mobile will understand what I been going thru so for bad serviced and no voice mail and no help on a in store manager and I just feel I got scammed and misstreated | |
| Puppy Love | 12/13/11 |
| The worst. Was with them for 10 years. Had pretty good customer service a year ago, but is had gone from good to terrible. Ordered a new phone and they sent me a refurbished one; changed plans and was promised unlimited voice as part of plan and only received 500 minutes. Took three months to fix. Was charged for international texts that I never placed. Takes an average of one hour to reach customer service. The worst of the worst. | |
| d frederick | 12/14/11 |
| this is this worse phone service i have ever been with after being a long time customer of t-mobile i will not be renewing my contrat when it is up in feb.2012.my story is simple that i needed a phone right away and when i drove from one t-mobile store to the next wasting gas to be told by customer care that i need to go to an offical t-mobile store that is an dealer just to be told that there simplest flip phone was an up grade to my HTC not only was that a down grade but i found that to be very INSULTING someone please tell me that how in the hell is that an up grade to the expensive phone that i have however when i leave this company i will be taking my other lines with me as well no wonder t-mobil is going under | |
| d frederick | 12/14/11 |
| this is this worse phone service i have ever been with after being a long time customer of t-mobile i will not be renewing my contrat when it is up in feb.2012.my story is simple that i needed an up grade phone right away and when i drove from one t-mobile store to the next wasting gas to be told by customer care that i need to go to an offical t-mobile store that is an dealer just to be told that there simplest flip phone was an up grade to my HTC not only was that a down grade but i found that to be very INSULTING someone please tell me that how in the hell is that an up grade to the expensive phone that i have however when i leave this company i will be taking my other lines with me as well no wonder t-mobil is going under | |
| Sanidad | 12/6/11 |
| i have been with tmobile for 5 or so years now. In the past couple months, my family account consisting of 5 lines got disconnected twice for delayed payments. I've only been late 1 or 2 days, they dont even give you a courtesy call to remind you. Of course they wont because the idea is they will charge you $20 reconnection fee per line. For me that is (2) $100. I called them to dispute but told me there is nothing they can do. I tried to explain that we are in a moving transition. Instead of understanding my situation, they asked me to set up an automatic payment plan so I dont forget next time. I believe that this is a new corporate racket and definitely calls for a lawsuite. | |
| teresa | 12/2/11 |
| was a customer of tmobile for over 6yrs and was diagnosed with breast cancer and of course was takin off work....you'd think being a customer for that long they would have worked with me to keep my phone but not tmobile....guess the greediness was too much for them.... | |
| Mischelle Stokes | 11/1/11 |
| I thought I wanted to go to T-Mobile and then decided not to and stayed with my current carrier. I had Buyers remorse. I sent my phones back to T-mobile with-in a week. I called them to cancel and made sure I got a reciept from UPS to and kept checking on the tracking on when T-Mobile got the phones back. Let me tell ya, NEVER buy anything over the phone with these people. I swear I am still waiting now 3 weeks to get money back and 9 people later and threatenig to get a lawyer now to get my money back. These people do not care they got their phones back just like new nothing wrong with them and I have yet to get my $200 back yet. I got an e-mail from T-Mobile telling me they recieved the phones and gave me the date,time, return number and when I called them they swore up and done they had no clue what I was talking about and they were still charging me for using 2 phones I had not used since the 14th of Oct when I shipped them at 10am and they got them on Oct 18th. They do not cancel your account until they feel good and ready by the way so you pay for the phones even though you are sending them back in the mail.. Yeah are you kidding me. I was pissed. I wanted to reach out and choke some when throught the phone by the 2nd week. I finally told a REP... " NO WONDER I CHOOSE TO STAY WITH AT&T". I may have to pay for DATA but geez at least I got better customer service with them. I have been with AT&T since 2007 and I am staying with them. I was crazy to think of ever leaving a company that has been good to me and my husband. We are a military family and we will NEVER and I mean NEVER go to T-Mobile again. I tell everyone I know now STAY AWAY FROM T-MOBILE they will screw you in a heartbeat. | |
| Jennifer larkin | 10/19/11 |
| I cancelled on the first few hours of a billing cycle, out of contract. I was happy with my service but I cancelled because I wanted to give credo a chance because they donate to the environment. Also in case the At&T deal went through I didn't want to support a mega monopoly. But I loved tmobile. I was happy. And encouraged other people to go there. Now, after I asked for my final bill and paid it, they charged me a full month of service even tho I cancelled on the exact day of my billing cycle? I talked to four people, noone would help me. Noone even cared. This is extortion, abuse of monopoly power. Threatening people's credit rating if they dont believe they should be paying for a service never rendered. This is abusing fine print, knowing that noone thinks when they're contract is over that penalties need to be worried about. Tmobile is leveraging the common understanding of the mobile industry to penalize anyone who decides to leave them Im not sure I will be happy with credo and sprint, but if I leave, I won't be returning to tmobile if they dont make this right. I have every intention of letting this go to collections and disputing it then. I won't be bullied. Everyone just gives up cause Tmobile is large and is taking advantage. Verizon treated me much better in the 12 years or so I was with them, and if I leave Credo, or verizon lets their customers choose who they donate to, then I will go to them. Unbelievable. | |
| dwayne | 10/10/11 |
| I have been a tmobile cust for 2 years and it sucks. If anyone has a class action suit, my case will truly help- because of the logs they have on me. My email address is diraj1@verizon.net. I have to download all my pictures one at a time before I leave tmoble. word of advice. download to your hard drive. | |
| Gilmore | 10/4/11 |
| we have had service with this company for over 6 years and are so unhappy with them. I was trying to upgrade phones when they told me that they no longer do payment break downs to long time customers, that if I migrate my srevice they can break the cost down over a twenty month payment plan. But that will cost an additional $200 per line so in total for the phones and the migration fee it would be $600. My reply to that was to ask how much does corporate pay for the crack bill every month because every body working there was smoking some. We have decided it is time to change providers and pay the $200 for early termination of the lines. I will pay that every day to not deal with these people again. Hell I was only asking to make the payments for two payments not a life time. | |
| susan sawyer | 10/5/11 |
| I have been with t-mobile for over 12 years. they have been great up until now. the cusotmer service sucks. i have several times been on hold for more than 1 hour. i have a htc sensation that sucks. customer service has tried to fix it technical support has tried. nothing has worked. they have even changed out my phone. my phone just shuts down. drops calls. the screen shows that i still have the person on the line but nobody is there. i have the android phone. they need to exchange it for something else. | |
| Deeply unsatisfied with customer service. | 9/30/11 |
| A shining example of how to loose a customer for life. | |
| Dr, Vivian | 9/28/11 |
| I've been with Tmobile for 10 years and have become progressively unhappier with their customer service. Each representative gives me a different story, depending on who I speak to. They fail to log the notes after they promise to do something and the next rep informs me that they can't honor what the previous rep told me, because there is no record of it. I recently had an incident where I now had it with them and will have to switch to another company. I have a family plan and my teenage daughter who was leaving for college failed to return the damaged unit in time, as she was leaving home for the first time and was unsettled in many ways. I found the unit on her bedroom floor after she left and immediately contacted Tmobile. The rep told me he would honor the fact that I had been a loyal customer for a decade and would remove the charges for the "stocking fee" provided that I gave him the tracking # and mailed the phone shortly which I did. I renewed my contract on both lines because Tmobile was being so gracious even though I was not happy with their overall customer service lately. Now I'm being told by yet another rep that there is no record of that conversation and that I owe almost $400 for not returning the phone in time. Not only are they keeping the unit that I returned, but they're also charging almost the full amount of the phone if purchased brand new. Preposterous! I am disgusted with Tmobile and am currently shopping for a new carrier fast! | |
| Carey | 9/23/11 |
| I have been with tmobile since it was Voice Stream. I received the WORST SERVICE EVER. My phone has been cut off--EVEN THOUGH I PAID THE BILL-- and I had a death in the family. I chose to go with their "prepaid" from "flex pay" and not to sign a contract because I had been shopping carriers. In my area 4G is not "available". The call center including the customer reps and their supervisors spoke very poor English and were of no help at all. I am going to tell everyone I know and blast it wherever I can on the internet that tmobile is THE WORST when it comes to their "customer care".] | |
| alicia | 8/9/11 |
| i have had tmobile for only a few months an it sucks. they suspended my phones because i was a week late. when i called to set up an agreement for when i was gonna pay it. they took my information, an I ASKED if there would be A FEE to turn the phones BACK ON an was told NO. but when i went to pay my bill a few weeks later there was a 96 DOLLAR CHARGE. when i called about it they told me TOO BAD an they COULDNT DO ANYTHING. | |
| sue | 8/22/11 |
| T-Mobile has the worst customer relations that I have seen in a long time; hmmmm, maybe that's why AT&T is so drawn to them, to merge and devour another once good company..... | |
| | 9/16/11 |
| T- Mobile customer service department is the worse. I hate I have this phone service... I been really thinking about switching but I am on a contract. I am about to say the heck with this contract and switch to Sprint or ATT. | |
| aaron | 9/5/11 |
| about 4 months ago i had an issue with your company taking money out of my account when you shouldnt. the person i talked to assured me that it wouldn't happen again. well it has. so i called your customer service saturday, i was tossed to every dept. and put on hold for over 3 hours, i finally gave up and tried again on sunday. when i called on sunday i asked to speak to a manager, guess what??? tossed again and put on hold again, never getting to speak to a manager. than i called again today about an hour ago and same episode, i am currently on hold with a supposed manager and have been for roughly 20 min now. this is getting very old and i will be sure to pass the word along to my fellow military battle buddies, who of which most has t-mobile. thanks for the poor customer service | |
| aaron | 9/5/11 |
| not so new update on my last comment. on hold for about 30 min and what do you know, my call was dropped. i have had it, if i cant get this relosved very soon i will be switching carriers!!!!!!! | |
| andrea medina | 7/18/11 |
| all the 1 stars i see jd power and associates need a reality check i mean should i even complain to corperate there just gonna blow me off like the terrorist cs reps they have | |
| Greg G | 7/23/11 |
| I was at a T Mobile store in Hollywood, Florida, and a sales clerk all of a sudden started speaking on the phone with another rep regarding my potential purchase in his native language (he was from India I believe or another country). When I told him that if he were speaking about my purchase in a language I could not understand, I was uncomfortable. Eventually, I just decided to walk out and go somewhere else. In work in the health care field, and I can tell you that if a nurse or CNA spoke about a patient's issue to another colleague in another language, he or she would be "written up" immediately. State policy with regard to nursing homes is that around patients and families, staff must speak to each other in the language known by the majority of patients and families. That is the rule. | |
| J. Bell | 7/29/11 |
| I have been a customer with Tmobile for 6 yrs. The last year has been awful! The last 4 times I called Customer Service, I was on hold for over and hour. My phone powers off for no reason, would not connect to Facebook for 2 weeks, and I am getting download charges but have not downloaded anything. Supervisiors were suppose to give me a call on several occassions and have not done so. I refuse to give them anymore of my money, I am just waiting until my contract is up. I am going to a BETTER company. I done with Tmobile, this company treats a loyal customer horribly! | |
| Connie mullininx | 7/30/11 |
| You promise a full upgrade on my husband phone,and put the rest of the payments on the account. You cant kept your word ,that not good customers service. You suck now. You need to kept your word or you will loose customers. Because we dont like it. And now you tell me you cant help. You suck! And we were told all we had to pay 80.00 dollars and that was all. | |
| William Thoresen | 6/21/11 |
| Ive been a costumer for 6 years now. i returned a defective phone and put it in a u.p.s. mail box. Some time has passed and havent heard a word. Now im getting a restocking fee. I didnt lose the phone either t-mobile did or u.p. s did. In the last week i havent had internet service, im getting the runaround. As soon as i get the restocking fee settled i think im going to early term my account. Its a shame it was a good company, maybe the merge has something to do with it. | |
| Mick Sgro | 6/19/11 |
| made a terrible mistake switching to T-Mobile, there is no such thing as customer service wit this company, when one is completely lied to and defrauded by this company, seems a class action lawsuite is long over due with companies such as this decieving, anad misrepresenting it self to the public and surely these are violation in the truth and advertising laws | |
| Kenny Sullens | 5/25/11 |
| To those of you that are complaining about the lack of service that you have received I am very sorry. I personally work for T-Mobile at a corporate owned store and I would encourage you to take your issues into a store where the reps CAN help you. The only issues that we cannot address in store are cancellations. Those all have to be done through customer care. As for the customer with an issue on their flexpay account I do not know who told you the amount in your flex account would transfer but they are wrong. The money does NOT transfer out of the flex account, once you switch it is gone It truly sucks I know but unfortunately I do not make the rules I just have to follow them. If any of you have issues I encourage you to go to your nearest corporate store to seek help and the reps there will do their best to help you. If the sales rep you speak with is not able to help then request the manager. T-Mobile prides itself on taking care of the customers and I know that I do my very best to help each customer to the very best of my ability. As for Motorola CLIQ users, sorry but that phone just sucks, it comes in all the times with issues, also the LG Sentio has screen calibration issues ALL the time. The HTC HD2 well it would be better off as a coaster instead of a phone. And if you are having warranty issues with a phone it is company policy to replace the phone with the exact same or it's closest counterpart. I know that is not what you want to hear but that is the way things are. If you look at it on a cost perspective the phones that cost $400-$500 at retail really do cost almost that much to make. When you buy them in store for $199 or less then you are WAY in the advantage in that situation. It takes T-Mobile nearly a year to break even on that loss, that is why there are 2 year contracts to compensate for the loss. Because in the end T-Mobile is in business to make money and aren't we all??? I fully understand your complaints about outsourcing customer service and you won't find anyone more sympathetic to that issue than I. I for one lost my job at Dell because my job was shipped overseas. So if you want to talk to someone that speaks english just go into a store, they can call customer care to solve issues that you need solved if they can't do it in store. We have a store hotline to call through to get issues done quickly. Thanks. | |
| Ms. Mikulin | 5/25/11 |
| I have been a T-Mobile customer for a long time. The coverage is still not good for me. In some areas where I live and others areas I visit often, no coverage. It just doesn't get better. I have asked for help to no avail. Will not be a customer when contract expires. | |
A.L.  | 5/23/11 |
| It was a stretch giving T-Mobile three stars. There is are at least two levels of service you get from this company: post-pay and pre-pay; which, loosely translated means: Special treatment vs. not so great treatment. My wife had the service and was lied to on two occassions; the 2nd of which led to 3 consecutive months of a bill, for one line, of almost $120! Ironically, previous to the discovery of the lie, I got T-Mobile service, obtained the exact same plan and handset, and paid NOTHING out of pocket, ever, for the items. It was very shameful how they treated her compared to me. But so far so good; we've combined our lines, and $1000 and several months later, everything it appears to be running smoothly. MAIN POINT: ask questions before leaving the store, and when they tell you its "free" or "reduced", get it in writing. Thank you. | |
| Donny B | 5/19/11 |
| When I walk into a local T-Mobile store here in South Philly i'm greeted with courtesy and care, enough to give the 5 stars. So why the 2 star rating you may ask? Because calling T-Mobile customer support is akin to having a tooth pulled. If they speak english they don't listen. I spent 3 hours on the phone on April 26th, 2011. Another 1.5 hours today just to get a small problem fixed. I left Verizon some 9 years ago for T-Mobile because Verizon's Customer Service sucked. I'm guessing it's time to leave T-Mobile? | |
| Agrivated cFUarious | 5/12/11 |
| Wow,I truly hope tht who ever reads this,WARN anyone tht you know RUN... From TMOBILE!!!!!!!Thet are the worst Cell CO*ever....I only had my cell for 5 days,yeah,I kid you not!!!¡ the Rep* stragight out LIED to me about the cell,he said tht I could video chat,and other things.they are like snakes in the grass!!!! Point being...if you want a cell phne company tht treas you with respect, try US Cellular....gawd,I wished tht I never ever stepped in tht T,Mobile store.....RUN RUN Away......FOR YOUR SANITY..... | |
| Wanda | 4/11/11 |
| I have been with T-Mobile for 3 years and it has been the worst 3 years of my life. I am just curious as to how much money J.D Power and Associates were paid to say that T-Mobile has the best customer service. Half of the reps do not even speak English and the other half are just plain rude and disrespectful. I had money debited from my bank account for my bill, although they received the money, my line is still suspended. Do they want to do the right thing and fix the problem? Hell no they dont. The reps just want to make you feel stupid as well as imply that the customer is a liar and always wrong. Well I hope that they are satisfied about taking my money and losing a customer over $115.00. Real smart T-Mobile. I have already reported them to the BBB and FTC. Maybe now they will get their thumbs out of their asses and do something for the customer instead of padding their own pockets. | |
| DB | 4/8/11 |
| So i apparently had t mobile back in teh early 2000s and something happened to where i eneded up with a 420 dollar bill. i have called and spoke with them numerous time about it and everytime tehy say they can take it off my file. however i went to buy a new car, now years later..and guess what?? i stil owe a damn t mobile bill! so i sucked it up..and went to pay it... they took my money...gave me a recipt..then tld me I WOULD still have to contact the credit bureu to let ehm know i had taken care of it. but they didnt tell me who has baught the bill... so now im out 420 dollars...and even with a reciept.. i doubt anything will change. as they do not update there files often i gather. this company sucks. take take take... and when you get behind or go over in minutes.. they are the first to make your credit look like crap | |
| Mr.Armstrong Callejo. | 4/7/11 |
| Dear Customer, Do you need Financial Help,This is to inform you that we offer all types of Loan (Business, Personal, Consolidation, Car, Investment, etc) @ 2.5% annual rate. Do you need a loan and have been turned down by your bank due to bad credit? Do you have unpaid bills or in debt? Do you have dreams of setting up a business? Contact us for a loan today and put a stop to all your financial barriers.We are fast and reliable and honesty is our watch word. All E-mail should be forwarded to this us via: info.financialloans@gmail.com Regards, Mr.Armstrong Callejo. | |
| Joseph Wagner | 4/1/11 |
| My experience with.T-Mobile has been the worse that I have ever had dealing with a business! The phone I purchased is defective the service I am receiving is subpar! . | |
| Rosaleen Bolger | 3/27/11 |
| I had a dispute which I ran through the BBB. I had called in one day to pay my bill and I received an automated message saying that unless I agreed on the spot to pay a certain amount I would not be permitted to speak with an account rep. I tried several times to call back from my home phone so I could gain clarity as to whether they had posted my last payment. This went on for over a week and still no one would speak to me. I went to an office for assistance and told them that unless they could put me through to someone I would be terminating my account. I was still refused help other than to be transferred to billing who again would not speak to me. I paid up the remainder of what was owed and switched to ATT. I was harassed for the early term of 600.00 which I refused to pay since TMobile had refused me reasonable offers to pay my bill or to offer customer service. I went to the BBB and filed 2 complaints since the first one TMobile closed without contacting me. Jennifer from their corporate offices in WA called me and apologized and confirmed that she would remove my name from a customer list who would be called every night over the early term fee. All was good when I receive a letter from TMOBILE asking me to settle for 50% of the 600.00 I called and told them that Jennifer had taken care of this account. Low and behold TMBOBILE sent my account to collections in December 2010 for the full 600.00. They have either lied to me or the collections agency are doing something illegal. Either way, the corporate office and the Attorney General are going to be receiving a letter tomorrow. And someone is going to do some explaining. How can someone be billed (2.5 years after the resolved complaint) for an early term for service that they failed to provide. Anyone on here want to form a Class Action suit? please contact rbolger1@comcast.net and I will get this started by the end of the week. Thank you. | |
| Ms. Perry | 3/16/11 |
| I initially started as a Sun Com customer. Every since t-mobile has taken over the service has been terrible. I finally cancelled the service and am still getting bills for a balance. When waiting 45 min to get thru to customer service they say I dont owe them anything but they cant correct the billing situation. I have to continue to write the address in mexico. Wow I cant get rid of these people. I had service for 8 or 9 years to include time with Sun Com. T-mobile has no respect or concern for their loyal customers. They claim they will put you on a loyalty plan but that is only a sucker of the day move. When I first complained this is what they did but just tied me into another contract deal.I guess that is why Sun Com went out of business, they treated their customers with respect. They did not repeat the same line and ask the same questions over and over and do nothing about your complaint.I guess in this day and time you cant give a crap about your customers and be sucessful. T-mobile is the worse company I have ever had phone service with. Even when you cancel their service you are still sent bills and idle treats to ruin your credit for monies you dont even owe them. | |
| jeremie thomas | 3/7/11 |
| I have been with t-mobile for 10 years, last november I bought two vibrant phones and sent in rebates for them both in the same envelope. 4 days later I had a death in family and returned mine. They decided to process rebate for my 5440 line instead of the 6667 line that I kept, I then upgraded my ph in feb and gott told my 100 rebate was denied because I already received it in nov on the ph I returned because they put thru the wrong one and canceled the wrong line but it is my fault so u can keep 100 dollars of my money. You stole it from me and didn't even blink. | |
| Layla | 3/7/11 |
| I agree T-Mobile is the worst in customer service. They treats us like mindless atm machines that should just give them money without anything in return. I agree with Miguel and lets show these companies the truth. THERE IS NO THEM WITHOUT US!!!! E-mail me at rtalisen@yahoo.com and let's get this boycott started. | |
| renee | 3/3/11 |
| t-mobile is the worst company the customer service sucks and they dont care about their customers at all no matter what your problem is. | |
| miguel ortega | 2/28/11 |
| honesty the worst company ever had to deal with associates lie tmobile steals from us once the get us into a contract the drop data and give us the run around waiting for us to give up ps KEEP JOBS IN THE U.S. we should boycott every company that out sources we the people have the power to destroy this company | |
| | 2/28/11 |
| i asked the associate and she said she would put in notes if the phone was defective again i would be able to choose another model but when i called they said they didn't see the notes ....wtf so now im waiting for another replacement and i informed the associate this time if its defective i will cancel the contract and send everything back and have my attorney give them a call if they try to charge a termination fee . what the associate didnt know is i recorded our conversation and now m lawyer has it. one way or another im out of the contract with these thieves. ps keep jobs in the U.S. these idiots kept me on hold for fifty minutes then hung up on me , thats horrible customer service they also said they couldnt fix the problem | |
| Norma | 2/24/11 |
| I too thought T-Mobile customer service was the best until today. I am one of those who was hoodwinked into signing up for paperless billing about a year or so ago, but I've stayed with it. This month I received the e-mail that my bill was ready, but when I went to the website, the most recent bill available is last month's. So I called customer care and they confirmed that the bill is not available, and they are sorry for the inconvenience, but no, they cannot fix the website, and they cannot e-mail me the bill. The rep honestly suggested that I go to the nearest T-Mobile store and pick up the bill! Yea, right. Told her no, I will not pick up the bill, and if they can only snail mail it to me, I will not pay it until it arrives and I will not pay any late charges, and if that is not acceptable, I will go to court. After reading these posts, maybe it is time to think about switching carriers because I have been having a great deal of troubling making, receiving, and keeping roaming calls in the last three weeks. | |
| Ms Frustrated | 2/11/11 |
| Every time I've called Tmobile in the past month, I'm on hold waiting for a Customer Service Rep for over an hour. Right now, I've been on hold for 49 minutes, and I'm so tired of this stale music they play over and over again. Then there's periodically a brief silence where you think you're about to speak to someone, then the darn music starts again. JD Powers needs to view these reviews before giving Tmobile any more awards. I think I'll contact Boost Mobile and get rid of Tmobile . | |
| tiffany | 2/17/11 |
| if i could give tmobile a zero i would they are horriable and trying to rip off their customers and lied about our contract and when we asked them to send us a copy of the contract we agreed to they refused! we were going to switch phones and was told we would have to pay internet service on a phone we wouldnt have.... i am currently seeking other contacts to contact that is higher up the chain and looking for different carriers.. | |
| Tara Fitzgerald | 2/2/11 |
| I have had t-mobile for about a year now.. BIGGEST mistake!! The customer services was exceptional, until my 30 days to cancil was up. It has been horrible ever since!! I have shown people that used to work for tmobile my bill and they can't understand why i get charged for what they charge me. Also i was paying insurance, and needed a new back but noone at t-mobile can tell me how/where to get one!! Shouldnt they have an idea!! I have been told SO many things that never turn out the way they tell me, and when brough up all i get is "well i dont know who would say that about your account, its not true". Shoudltn evey tmobile employee be working with same policies!! I would NEVER reccomed getting T-mobile!!! | |
| miss gardner | 1/29/11 |
| T mobile sucks! Out sourcing sucks! Waiting for a manager for an hour and fifteen minutes because you can't understand pakistan sucks! | |
| harry razzaghy | 1/17/11 |
| i have been with your company because of my wife now, who was my girl friend at the time, what I am about to say is pretty sad, first of all, this whole atuomative thing really is horrible, and once you get through it all, I have documented severly times before, they make you wait for 45 mins before you get a live person, furthermore, what happen to careing about your customers and not just a another number, LITARALY.... Look people I am not some trash that wants things for free. I am merely stateting the fact that I am extremely unsatisfied with your customer service, your phones no matter what brand it is, drops calls like there going out of style. I last week lost another patient of mine on the phone because they felt that I should of not hung up on them, later come to find out it was not me, bu the phone service that I use, yes a patient, I am a practicing Dr. here locally and everytime I call and talk to one of your reps, they try to up sale me instead of take care of me, I am sure a multi million dollar company like yourself wouldn;t care if one customer needs to be taken care of right... Thus, do yourselves a favor when you hire your customer service reps, have them first take a course in cutomer class, and multicultural diversity, I have a phone recording of a rep of your not only laughing at my name but reapetedly, disrespecting me by not letting me finish what my concern are. having said that how do you expect people to pay your company profit over and over agian when you have moreons working for you, I hope this is enough for you people to read at corp. so this abuse does not happen again... | |
| adam r neff | 1/19/11 |
| First i would like to know how t- mobile was awarded number one in customer service br J.D. power and associates??? I have two phones on my account both will be flushed soon. T- mobile is by far the worst in customer service. It would help a lot if your customer service representatives spoke fluent English. Yesterday i spoke with jenny... the last time i checked if your from the middle east your name may be jasmine but not jenny. T- mobile sucks and that 500 bvucks u want me to pay yea shove it and send it to collections. | |
| Colonel D.X. Fagan-McHenry- USMC | 1/5/11 |
| I used to call the corporate office and get thing taken care of. Now i am being told that i can only speak to the wetback that answers the phone. I'm looking to be changing companies. | |
| Lisa Miles | 1/7/11 |
| I have been a customer for some years now and as the others have mentioned in their complaints TMOBILE is not as it use to be with customer service. I had purchased a MOTOROLA CLICK in February of last year and has had problems with it every since. The phone will freeze up, drop calls, won't let you make calls out, you can't hear your incoming calls,and sometimes it just shut off on its own, if you download something from the free market app thats when the phone is at its worst. So I would have to remove what I just downloaded just to get the phone to work properly. This was all happening just within three weeks of me getting the phone. So I took it back to the store and they replaced it with another head set. Well as time passed I have to say that I have changed this head set about 8 times now and I haven't even made it to one year for an upgrade. I am very tired of having to wait for a hour or two just to talk to a rep, go thru the same process of doing trouble shooting and the phone is still a piece of crap. Recenly I was in a situation where i had to call 911 and was not able to get thru because the phone kept freezing up or it would just drop the call. So I had to go elsewhere just to call the cops. I am still having problems with this phone now and as I am sitting here writting this letter. It has been 51min. and 21sec. just waiting for a rep to answer the phone. Could you please contact me at lisamlesa@yahoo.com so that I could get another phone of my choice for no charge. I paid for this piece of crap and has suffered with it as long as I can. This is my only means of communication and I can't really afford another one right now , but I need something better than this with the same features. Thank You | |
| lena | 1/9/11 |
| tmobile is a very horrible company . my blackberry gave me an error message went to the tmobile store to see if they could fix it the lady never looked at my phone she just stood there chit chatting with another assoicate laughing she told me i would have to call customer service.so i did they was no help at all tried to download the software needed to fix the phone but it would not download something wrong with the website .went in to the store again to see if i could get another phone i was told i had to pay full price for even a differant phone even though the old one had insurance..going to reprt tmobile to the bbbb | |
| Bryana Watson | 12/31/10 |
| I have been a customer with T-Mobile for over 7 years. I was on my brother in laws plan and never had any issue. When my contract ran out in November I decided to switch everything over to my name which was the biggest mistake I have ever made. First off I was on the phone with one rep for 30 mins and calls was lost, I called back and was on the phone for 1 1/2 hours just getting my service switched over. I was told by your reps that the phone I wanted would only cost my $17.99, never metioned a rebate or anything like that, she even offered to let me pay that amount then or on my bill. I told her to add to my bill, so when we received our bill they are charging my $80.00 for my phone. Your customer services is horrible and truthfully sucks. Every time I get a rep on the phone I get totally different information. I spoke to a rep on Monday who basically told me there was nothing that they could do. I told them that I will not pay anything until the call is listened too to show where their rep has messed up, Ben the manager told me it would be 72 hrs and would receieve a call back from him personally and I am still waiting on a call. I work in collections and work with customers every day, I know what laws are supposed to be followed and how consumers are to be treated. At this point I am really considering getting an attorney and pursing further if I do not get this fixed. You can contact me at 903-744-0109 or email bryana.blonde@hotmail.com. | |
| Carl Horn | 12/28/10 |
| I have been a customer of T-mobile for over three years as a prepaid flex account holder and paid my bill on time and was offered a regular pay plan and I signed up for it. I was told by the store rep, that I would be reimbursed the money I had just paid into my flex account. I just received the bill for my regular plan and there was not a credit on the statement. Today 12/28/2010 I was informed by customer service that I would not get any return from the flex account. Effectively paying for the same phone twice. I would appreciate any assistance you can provide to correct this company error. replys to e-mail trucker602r@yahoo.com Cell number 936-445-9437 | |
| cherie Jacques | 12/3/10 |
| A T-Mobile representative changed my plan after he tried to convince me about a lower plan I told him to leave unlimited services but they changed my plan anyway and now are trying to have me pay an extremely amount of money I have been a customer for more than 7years and this was truly a big miss communication can you please help me t+mobile claims they record conversation they need to get recording | |
| Ms. Robinson | 12/13/10 |
| Been with T,mobile for years but about to switch. The phone I bought has been discontinued because trackball and other issues. Phone is not even 2 years old. Worst investment I've made dealing with phones. I needed to have my automatic payment date changed and was told that I had to call Tmobile on the date of the payment in order to make that change. Duh. If I need to change the payment date, it means the money won't be in there!! Of course, the payment dropped which means my acct is overdrawn. Today I was told that the rep SHOULD have instructed me to drop the automatic payment and make a manual payment. Needless to say, I'm going to send a scathing letter to corporate about this. | |
| scgh | 12/12/10 |
| T-Mobile's website allows you to log on, but it does not load the entire page where you can view your bill, etc. T-Mobile's site has been down for 1 month now. There has been no statements apologizing for the inconvenience or anything!! I thought a million dollar company could afford to pay for an intelligent engineer department that could speedily repair a major tool that customers need and use! Absolutely ridiculous. I would NOT recommend T-mobile to anyone at this point!!! We need to continue to complain about this UNTIL someone at corporate headquarters listens and understands that it's vitale to have a fully operational website!!! If it's not fixed by end of January, we're changing over to AT&T, yeah...really (contract balance or not)! | |
| Mr. Loudermill | 12/5/10 |
| T-Mobile has changed the face of customer service. From Bad to horrible. I don't understand pakistani. I don't like to waste an hour of my life on hold every single time I try to reach someone. I have been hung up on twice in the last four months plus they tell me there is not a manager available when I ask for one.Im not anti t moble im just not happy with the service im getting now | |
| Mrs. Smith | 12/2/10 |
| Absolutely the worst customer non-service I have every know. I sent 2 certified, return receipt letters to the corporate office and when customer service from the corporate headquarters called, they did not know the letters existed. This customer serice is nothing more than damage control that serves the corporate interest, not the customer. | |
| CJ | 11/29/10 |
| TMobile Rebate program....absolutely pitiful!!!! I have been with tmobile for over 7 years. Filed for my rebate in August. They keep sending me letters saying my number is not registered. Talked to supervisors and a manager several times. I still do not have my rebate and it is now almost December. When my contract is over with tmobile I definitely will be going to another carrier!!! | |
| Anne Marie Werner-Smith | 11/24/10 |
| The Non-cusotmer service at T-Mobile is quite extraordinary. It is all setup to serve T-Mobile's pockets,not take care of customers' problems. "Corporate" called to speak to my husband about our accout. My husband has been out of the country for 6 months and will not return until June 2011. We have sent letters of complaint and made phone calls, but T-Moblie representatives still cannot get this story right. | |
| Trixy | 11/24/10 |
| I have to say I am extremly dissapointed in T-Mobile I have been a customer for sometime, and about 9 months ago purchased a motorola. Cliq for almost 400 dollars that has not worked properly from day 1. 8 have called customer service to no avail been back more than once to the location. I purchased the phone at and they have done updates master resets and nothing has worked. I called customer service on November 23, 2010 to let them know my cliq phone now want even dial out all I get is dead air and was told that they couldn't even find records of any of the other times I had called. Then was told that yes there must be something wrong with the phone internally and that they would finally ship me another phone yea its a motorola cliq I can't wait no truly I can't wait till my contract is up and I can take my buisness elsewhere. I asked if I could get another phone besides the motorola cliq and they said sure if I pay more money well no thank you I have paid enough. I would think that a company that depends on its customers and long time customers at that would have done the right thing I guess I was wrong Thanks T-Mobile for all you didn't do. | |
| Patricia Collins | 11/18/10 |
| Customer Disservice Representives, They could train parrots to repeat over and over Iam sorry that all you get from t mobiles csr department. Oh did I mention Ive been with t mobile eight years and spent over 25,000.00 dollars in that time. They charge .45 a min. if you go over your minutes | |
| rosa rivera | 11/16/10 |
| I have been with tmobile for years... service keeps getting worse. specially the last 2 years. price is all that has kept me with tmobile...but not for long. current problem: no service at all for over 40 hours. CSRs are like computers do not read what I write on the chat - but ask the same qs over and over again. not a phone problem - a tower problem. there is no service for miles around - over 7 miles radius [had no energy to drive further] -- none of the tmobile phones [with diff accounts] have service. and all i get is "will be handled in 72 hrs" first it was 72 hrs from yesterday, now its 72 hrs from today. this is the last straw.. first, dropped calls, echos, no signal, requires many tries for call to go tru, etc. etc. one CSR said my signals bounce from tower to tower,because i live between 2 towers, today they say I cannot be locked to one tower... ridiculous. this is my NOW problem.... no time to tell you what other embarrasing and frustating and expensive problems I have had with tmobile. please help no phone -- so my email is roriv.ga@gmail.com | |
| Linda Anthony | 10/22/10 |
| I have had T-Mobile Service for over three years and Customer Service used to have a quick response time. However as the years progress customer service response has gotten worse when I call Ihave to wait at lease 35 minutes that is the shortest time and as long as45 minutes and then when I state my problem, Customer service representative make me feel I don't know what I am talking about or need to go back to school for a refresher course in speaking the English language. As of 10:30 a.m. Eastern Standard Time I have been waiting for Rep for 30 minutes plus the waiting music is awful. I have thought several times of changing to another carrier, the only thing that refrains me is the Loyality Plan $49.99 unlimited minutes. | |
| Linda Anthony | 10/22/10 |
| I would like to add to my complaint I have a Sony Ericsson Telephone I am not sure of model # TM5o6 or SI 1210-9232 and it's apiece of crap!!!Unforunately at this time I cannot afford another telephone and because of lost phone being replaced I cannot upgrade till July 2011 and with "supposed " rebate I am entitled to still too expensive. As I'm writing you Ifinally got a representative and again still make me as I stated above and I had another listen to our conversation. All I wanted to do is change Caller ID as it is still showing up in former account holder's name, she insisted I had to give her anumber before it could be changed. I hope that I can get a written response by mail or a telephone call. Thank-you Linda Anthony (860-218-5837) | |
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