161 Reviews For Supercuts Headquarters & Corporate Office

beyond pissed

last night i went into the store in coventry rhode island to go get my bangs done. when i called ahead to see how long of a wait there was they said a half hour. when i then drove there i saw one person in there. i dont understand how when i went in there earlier in the day they had five people waiting they said 20 minute wait but now with one person theres a half hour? when the lady is ready to cut my hair i show her exactly what i want front and side pictures she then proceeds to twist my hair snip it and go ok hows that?..it wasnt what i had asked for. she then proceeds to section off my hair then ask me if thats too much hair to cut as if i found this woman on the street and handed her a pair of scissors. as she was cutting my hair she sprayed me continuously in the face and even burned my forehead with the flat iron. when she went to go ring me out she just stood there and stared at me like a deer in headlights and didnt even tell me the price. my husband went inside to get the store managers number because he saw how upset i was. when we called them number it just gave us the busy signal. good to know she gave us a bad number. when i went to call in the morning to complain i have no idea who i talked to but all she said was ide get a refund which is fine but how about saying sorry for your employee burning me and royally messing up my hair but nothing. then after having to ask three different people for the real store managers number we get a call back saying terry couldnt talk to us and to just have them give us a refund. then proceeded to say they didnt know what happened and that im a liar.. they proceeded to hang up on us twice in the middle of trying to talk to someone with any kind of customer service experience and finally when i got in touch with a manager come to find out it was the manager herself who cut my hair. she was in such a rush to leave and go home she gave me such a bad haircut i dont know how this woman has a liscence to cut hair. i dont appreciate getting the run around, getting burned, or getting hung up on. i will never go here again and i will tell everyone i know who ever considered going to this company how bad of customer service you guys have. i will show how bad of a job your company does on hair. i am beyond pissed.


Do the Girls that work in these stores even have a hair dressers licence? They are messy and don't even brush the hair off after the hair cut. They don't listen when you tell them how you want it cut, very bad

U blow

Uneven foils, didn't leave color on long enough, wanted to charge me additional $30 for messing my hair, fouls were crooked on my head omg! Never again! Nightmare! Zero stars!

Shop Of Horrors

You might as well cut your own hair Super Cuts = Lemon Tree

$10 haircut $40 giftcard

South Florida promotion scam. False advertisement Supercuts runs a promotion they can't fulfill. All the stores are out of the gift cards and coop prat can careless. Lousy customer service, seems like an oh well I'm sorry lip service. I waited for ten min trying to get a haircut for some lady complaining she can't work the computer and only accepts cash. Customer service gone bad!!!!!

Lazy and Rude hairdressers

Do these people have a High School Diploma? Much less a license to style hair? I've contacted the corporate offices and the call centers are just as incompetent as the actual salons. The district managers will not call you back, and the stylists want to text WHILE cutting your hair! To top it off, when you complain that the haircut is crooked they look at you with shock! I've gone to salons owned by the Regis corp and they have one thing in common:understaffed. Don't spend your hard earned money here. Let them go bankrupt. Hit them where it hurts.

over priced for what you get

I'll NEVER use super cuts again, I took my 9 year old daughter for a trim, wash and blow dry, she's got long hair but 36.00 plus tip it was 42.00. My regular hair dresser would only charge 20.00, the only reason I went was because I didn't have the time to make an appt. with my hair dresser, next time I'll just have her go without. :-( They didn't use any product, didn't even flat iron her hair, I had to "finish" it once I got home. Very upsetting. To top it all off trying to read the "type the two words" in order to submit this review, is a beating within itself.

Won't cut disable child hair

I took my 5yr old daughter, who has severe cerebral palsy, into the Supercuts in Round Rock, TX and they would not cut her hair because she couldn't sit in the chair by herself. It was a sad situation....I will never refer anyone there or ever use a Supercuts!

Won't cut disable child hair

I took my 5yr old daughter, who has severe cerebral palsy, into the Supercuts in Round Rock, TX and they would not cut her hair because she couldn't sit in the chair by herself. It was a sad situation....I will never refer anyone there or ever use a Supercuts!

Can't keep a list

Terrible service and simply unable to manage a list of people walking thru the door. Their call ahead service is a joke. The Corte Madera office is managed by people who don't know what they are doing.

poor service

Extremely unhelpful. Supercuts is a brand and you should care about how your franchises are operating. Very disappointed with the service.

Very Unhappy

I went to the Chelsea,Ma Supercuts and the stylist asked me if I wanted my eyebrows trimmed I said yes When I came home I saw that 3/4 of my eyebrows were removed completely


I while I'm waiting to receive a hair cut after waiting for about 30 min, I realize that the girls go 2 /3 at a time to smoke cigarets in front of the store while children are passing by instead of going when there on a brake or taking turn to go. In the fortlee location

This place was ripping me off!!! I got a haircut.. As soon as I asked for my hair to be straightened.. The price tripled ... I almost lost it!! I told them to go jump in the lake!!! And I would never come back again!!!! Nice scam they have here!!!!!


Been standing in front of the San Bruno, ca super cuts with 2 other people waiting for them to open. They open at 9:00 a.m. It is 9:15. Normally I wouldn't care but I have to get to the airport. I guess this is what I get for waiting until the last minute, but this is still very frustrating. If I'm still here at 9:30, I'll write another review while at the airport.


My daughter and I went to the hales corner location in Wisconsin and had a great experience. My daughter was scared of her turn and the staff was very patient and understanding. Needless to say I was Very happy with my haircut and even more my the smile on my little girls face. The manager made sure we were extremely happy with our experience, with was very nice and even more my daughter is looking forward to her next one. Hales corners has my families business.

the worst ever

the worst haircut i could have ever had. mansfield road location shreveport la cant believe that this employee of any hair salon is licenced horrible customer service and a worse haircut have to get the scissors out myself to try n fix this mess to be suitable for work tomarrow

Great cut, great service!

Cindy cut my hair at the bald hill rd location (Warwick, RI). She was courteous, easy to talk to and, most importantly, gave me the best cut of my life--better than the barber that used to charge $30! If you live I warwick and need an excellent hair cut at a fair pice from a down to earth, friendly stylist, come and see Cindy! I'll definitely be coming back.

Very unhappy

I will never go back to the shortcuts in Watertown New York. I showed the lady a picture of what I wanted. Needless to say my hair looks nothing like what I wanted. I told her I had a coupon and she got an attitude about it

Bad cut

I went to super cuts in Columbia sc for the first time today. I will never go back!! I got a color which I did like but she killed my hair. I hate the cut she did. And then she charged me to blow dry it even though she colored it. I am very unhappy with it. I can't wait for my hair to grow back so I can get it redone by someone else. It looks so bad. I really want to cry

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