Supercuts Corporate Office | Headquarters 7201 Metro Blvd. Edina, MN 55439 (952)947-7777 Reviews For Supercuts Corporate Office Anonymus 3/13/12 Aren't they owned by Regis Corp.? If they are, then their management is very poor. Just by skimming through all of these reviews about supercuts it kind of sounds like Mastercuts. I was an employee at Mastercuts and they wouldn't tell us if the store would be closing or not. They finally closed at the ending of January and now I am out of a job. Management at Mastercuts was the worst that I've experienced. My manager did not like me for some reason and she kept trying to embarasse me in front of the customers especially when she had a client in her chair. Whenever, I asked her a question she always told me to figure it out myself. I was like okay, thanks for your help. Ontop of that, she was very unprofessional, she always had stories to share about her weekend adventures that involved lots of alcohol and guys she had fun with. Really? You're the manager and you think people would like to hear that crap? When the District or Regional Manager came for her monthly visits she was always a bi#$%. She always made a scene in the store while customers were present, however she knew how to be-little some of us in front of the customers which made them very uncomfortable. They had this thing at MC where we had to meet a quota of retail sales. If we didn't meet our monthly quota, it was mandatory that we get written up. It's like "for real?" With three write ups we are fired. Umm, I went to Cos. school to learn hair and not to really do retail as my major thing, if I wanted to be in retail I should of gone to school for business. Duh! I think this is the only way these places make their money by pushing stylist to sell retail instead of focusing on the services. These places need to fix their manangement team and hire a professional candidate that will make good changes. These younger manager wants to be in the management team just to have the status, however they lack a lot of professionalism and respect for the ones that are hard-working or trying their best to be in this industry. I am sorry but just because these people that become managers and have more experiences then others it doesn't mean that you're entitled to treat people like nothing. You were at that point once when you came into this industry. Anonymous 2/24/12 I worked in a Supercuts and it was the worst experience of my life! They were charging people wrongly for services they did not receive, Having employes clock out and work under other employees numbers in order to make the company more money and not get in trouble by the state for not allowing the stylists lunch. The other stylists all had filthy stations and did not even bother to clean their tools between clients! They had told me to do the same and not waste my time cleaning but I did what I knew was right and cleaned my tools regardless. They change your schedule constantly without notice and expect you to come in on your "days off". They did pay me for almost 4 weeks and I had to practically harass them daily to finally get my pay! They sell products to people knowing it won't be good for their hair just to make the money and to have to fix the damage and sell them other products. The entire company is more like a hair factory and they treat the clients like sheep to be sheered! They have no care what the cut looks like as long as they are out the door within 15 minutes! If you are an employee and try to take your time they write you up!!! Do not even bother applying for this company or get your hair done their! They will mess with your integrity! And leave your hair a mess!! The state should close them all down and put an end to this horrendous hair factory they call a salon!!! Quitting was the best thing I have ever done and I will always bad mouth them to everyone I meet!!! Hopefully whoever is reading this will heed my warning!! I'm not done, next I am going to corporate and then to the state!!! unknown 2/24/12 Worse job in my life I urge noone ever work for them I have beeen working there a month with the manager from hellwho should not be a manager she changes the times of everyones hours to suit her needs without telling them she spends alot of time making personnal calls in the back. she charges clients for services that were not done to their hair she suggested to me to clock out look like I took a lunch break and work on clients and put her number in the computer so it looked like she did them I told her no she called me crazy has her boyfriend visit her everyday on company time told me I had to change my shift when another girl called in sick on my day off told me to seel products the clients didnt need in the short time I was there i sold 350 in products but only if i believed in them for my clients hair yelled at me for cleaning my comb sizzors brushes inbetween my clients I did it anyway because I care about my clients and will not use a dirty bruch with the clients before thems hair on it I am not a slob the wax pot is dirty and the salon is dusty and dirtynits a place from hell wanted me to ruch on my clients hair I told her no and I got yelled at shes a nasty manager who only cares about money the other girls complain about her the icing on the cake took place when before i was hired i needed three days to visit a little girl I sponcer with cancer she is in another state I was due back on Thursday my car broke down I was stranded it was 10:30 in the morning the part for the car would be in the next morning I called the manager and told her I would try to get there but try to get coverage in case my car cannot be fixed I had to wait to rent a car because my cousin sent money to cover the cost I had to wait for it I made it back the next day and I was to be at work at 2 she called me at 12:30 asking me where I was i told her my time to come in is 2 she yelled called me crazy she changes the times of all the girls working here when it suits her I know it was 2 not 12:30 I got upset and called the bigger manager well the manager from hell reached her first so I went to work and she started to call me names said I was lucky she didnt write me up for getting stranded on Thursday and said I was a liar she told the bigger manager I didnt show up really then why am I standing here at this point I quit I tried to talk to the bigger manager she said she didnt care and taht I am no longer a memeber of the salon well its their loss and they can kkep the manager from hell who is tanning instead of being there who told me to change the times on the computer to maked it look like shes there when shes not I am going to the state about alot of things that are against NYstate law especially the I cant take a luch break I am a great worker but the constant changing to the times of my shifts without telling me in addition to other things that is wrong with this place took its toll I quit she lied and told Pam I didnt show up for twio days I was there on Friday soon the lies will catch up with her Tabatha would fire all of them their stations are dirty they do alot of fooling around on company time as well and its going to be their downfall My mom sent clients to tell her what goes on there and she was appaled its their loss I belive in my work and I want to be the best I can be not work for a money hungty head factory like this hellhole so dont work for these people who charge people who didnt even get the tea treatment and charged them for it its against NY state law to charge people for things you didnt give them I want no part of lying to my clients so all you girls looking to work go apply to a salon that cares Roxane Billiot 2/23/12 The Supercuts at the Avenues location in Jacksonville, FL is the worse salon that I have ever worked in. The manager initials H.Q. is only concerned about what man she has in her life and cares nothing about the salon. She even told me that the bathroom only has to be cleaned ONCE a week. Evey time I asked a question about my paycheck or retail commission, she had no idea of what to tell me and would never follow up with anyone to get an answer. The really sad part is that the General Manager initial M.R. totally supports her and that the owner has no clue as to what is happening in her own salon. I have been in the field of cosmetology for 21 years, so I am not new to the business and know how a salon should properly be run for client satisfaction. It is really sad when the manager is the cause of drama in the salon and not the solution to it. Kelly 2/20/12 Super cuts really suck they have no consideration of their employes or customers do not waste ur time going to any specially in Altamonte springs in florida the district manager Joana De Jesus was very rude, when I gave her a complaint about their services. Mary Melendez the store manager has no sympathy and does not care about the store. The store itself with their stylist looks like trash and there is a negative atmosphere!!! Joana ask me to leave the store after they turned my hair green and I end up at Hair salon paying more money for my color!!! Joana De Jesus and Mary Melendez should not be recognized as stylists they are not proffessional and just make the salon suck!!! june -------bentonville , AR 2/4/12 I was using this one hairdresser i will not state the name or gender i do not want this person to loose their job,they are still there to my knowledge i still use this person and it is the best cut and color service ive ever had with that said i went in one day and ask when this person was going to be there and this girl told me they didnt work there anymore and tried their hardest to get me to sit in their chair ......i told her over and over again i would wait and even asked with the manager would be in well i waited and went back in 4 days later and there was the person who still does my hair i told them what happened and they told me they were extremely jealous of this person because of their skill level they said they would tell the manager i called them back a couple of days later and asked what happened they said that the manager defended the stylist who lied to me and said i was making it up ....they apologized to over and over again .....i told this particular hairstylist i would follow them where ever they went , they said supercuts will not allow them to have clients that would follow them but i say this supercuts does not write my paychecks nor can they tell me where to go If i wish to follow my hairstylist then i shall i even got their phone number so that the very next time they do this to that stylist or me i can call my stylist and tell them what is happening....come to find out it is illegal to create a hostile work environment under arkansas employment law i am telling all my girlfriends about how they treat this stylist i am a nurse in a very large hospital in north west arkansas and apparently this stylist is growing by leaps and by bounds ive never seen anyone so skilled with color in my 56 years on earth the girls at work have nicknamed this person the Magician they can take anyones hair and make it fantastic. I think they are really jealous of this stylist I pray to God they are smart enough to keep this person if not they will lose the best stylist ive ever found ......but even if they do i know how to find them . So for all of you out there Supercuts can have rare diamonds you just have to look for them and hang on to them once you find them. Adelina Ginevra 1/27/12 Vaughan, Ontario (just north of Toronto) I had been going to Supercuts to save a little bit of money particularly for my colour on my long hair. I was dealing with a hairdresser that is named Marisa who claimed that she was trained professionally by Ray Civello (an experienced hairdresser in Toronto). So I gave her a chance. By end of summer 2011 I decided that I wanted to revert to a natural brown colour all over just to take a break from the blonde I had in my hair. I have done this in the past with other hairdressers and it worked out just fine. With Marissa I came out with pink roots and burgundy at the bottom of my hair. It was hideous to say the least. I forgave her for this mistake and tried it again. The other hairdresser did my hair back to blonde but almost made me white blonde. I spoke with the owners telling them the situation, that I did not want to go back there and that I would like a refund for this 3rd disaster. The hairdressers (brainless twits that they are) must have turned the story around to say that all I did was complain. So, I did not receive my money back, but what I did receive was the truth about the hairdressers at Supercuts. Other experienced hairdressers took a look at my hair and said that they completely did it wrong; THE COLOUR WAS NOT EVEN DONE EVENLY AT ALL AND WAS NOT EVEN APPLIED TO LAST FOR MORE THAN 2 WEEKS. DO NOT TRY SUPERCUTS! YOU WILL END UP SPENDING MORE MONEY. THAT IS THEIR INTENT. Vaughan, Ontario so called supercuts managed by Marissa 1/27/12 They gave me a hair cut that is out of Star Trek. They say they know what they are doing but I have never seen something like this. They all bad mouth each other in there and they bad mouth people in the community. They are a bunch of dishonest, brainless people and the owner Paul and Monica should know this. It seems that they are only interested in making as much money as they can during the day without observing what it is that they are doing. The manager cannot even listen to instructions and makes the same mistakes on people's hair over and over again. As the head office in Minnesota, you should really look at rehiring in this supercuts because there are many clients that feel that way. elizabeth 1/17/12 there is such a turnover there that they cant keep good hairdressers there they get them n loose them because of corporate not treating them right as employees. My sister worked there n they pay them 7.25 dollars n hour n they have to get haircuts done in 15 minutes to get more so they jack peoples hair up. its not a great salon if u want ur hair done right. That is why my sister quit she was getting a bad wrap because she was messing up haircuts because she had to get u in and get u out. they are working the girls to death n they dont make money. Supercuts make all the money n they areal managers get cars if they make u work for their numbers so it is backwards :like a sweat shop; no benifits no bonuses hell no christmas. Supercuts sucks all thre way around.i woulnd' recomend anybody working there nor would i recomend anyone getting there haircut there. Plus they are the most uncleaned salon around someone comes in with lice they do nothing about it, really no joke i have seen it, just move on with the next customer. Sorry but they suck Haircut from HELL 1/11/12 Tonight I came to Supercuts based on their location being close to my house, and the $10 discount I had on Haircolor. I needed to get a haircut/color because I have an party event tomorrow where there will be very important people, (potential employers) and I want to look as best as I am able to on a budget. So much for looking nice! When I told the stylist that I wanted very dark brown hair (almost black) she nodded and then died my hair light brown! I asked her to dye it the right color again, so one hour of waiting for my hair to cure turned into TWO! Then, when she gave me a haircut, I asked her to trim my side bangs, (I had spent 3 months growing out my regular bangs to have nice side bangs) she proceeded to trim my bangs all in one horizontal line. DO NOT visit Hell (SUPERCUTS) in South Pasadena, CA! Now I feel nervous about going to that important celebrity party tomorrow, because my hair looks bad. Zaily Pineda 1/3/12 Today prior to me going to Super Cuts located at Collins Ave and 53 St in Miami Beach, Fl., I review this website and review some of the comments, which started with negatives ones. I must admit I was going to be one more. Yesterday I went very excited due to that I was going in to cut my 18 inches long hair that I left for so long to grow so I can donate it to Love of Locks (nonprofit org that does wigs for children with cancer) I was so excited that my friend/sister came with me to video type the whole thing. I walked in and talked to a woman with no welcome vibe nor greeted me, nothing. I asked her will she be the one to cut my hair so I can explain it to that person, she said yes. I went on to informed her that I needed for her to do a braid to my hair first so then she can cut it no less then 12inches but if she cut more to do so. And I brought with me a picture of the final hair cut I wanted. She asked to show her the picture so I did. After telling her all that and showed her the picture, she called another lady that was just finishing a man's hair. (Not going to put her name just in case of legal issues)This new lady didn’t introduce herself nor greeted me, and asked me to repeat myself. The first lady walked away without saying anything. So I went on to tell the new lady what I wanted. I showed her the picture plus I even told her why I need the hair in braid and no less then 12inches. Perfect, so I thought. I asked her if she mind if my friend video tapes it for me to post at Locks of Love site, she agreed. For second things when well, she combs my hair and asked to put my hair in a bony tail, so I did and before I can blink she cut my hair. No braid was done... I kept my mouth close as it was no big deal as long as the hair is in a bony tail or braid. Braid was best for the whole hair to be kept all together. Right then she said, You never showed me the picture of the hair style you wanted.... Due to this being an event that I am doing with LOVE I was not going to have a bad moment. I said to her, I think you like for me to show you the picture again because I did at the counter. She said No. I close my mouth and showed her the picture and said I prefer you ask me to show you the picture as many times before you cut more because if you cut without not knowing it will ruin my hair due to shortness at this point. The lady held my shoulders tight and said never mind. I said no no its ok I don’t mind and showed her the picture. From there, three more times she asked me if this is it question and three times I said no, showed picture and explained the style. Every time I said no because she insisted on a different style and not the one I showed and wanted she would be breathing hard and at one point burned me with the blow dryer. All this was video typed. I kept my cool at all time and at the forth, this is it question I said no but its ok, lets finish. At the counter she sold me into a product. I paid 25.00 for the cut, 15.00 for the blow dryer and 24.00 for the product. She gave me my change from a 100.00 bill not noticing that she gave me a 20.00 bill and three 1.00. I gave her the twenty thinking it was 10.00 bill. I gave her a 24% tip for a cut I didn’t want but she only new to give, awful service and putting her hands on me. I was excited and very happy but not Stupid. I was just not careful. But today I went again. A different lady was there with a young guy. The lady greeted me and asked how she can help. She didn’t stop working at the men that was in front of her, as he was there before I showed, and I understand. The young man was also attending another customer too. I asked her if it was possible if I can speak to the store manager. She asked me if I can wait and she will help me. I waited, she finished. I started letting her know what a horrible experience I had and told my story. The manager listened very carefully what I said, she asked for the receipt. I told her that I didn’t get one but I remember the time it was. She looked me up in the computer. When she came back she sat down and I told her if she would be so kind as to see the tape I had and the one of the store so she can see for herself. The manager apologized for her staffs and introduced me to the young man and from there it was heave. I told them I wish I was like the old Barbie dolls that crew hair in minutes, so I could re-tape my experience of donating my hair for a great caused that one of my family member, childhood friend and other good friends lost their fight with cancer with my friends. I give it 5 because 2 mad apples do not have to ruin it for the rest that really strive to do great Customer Service. Hal 1/2/12 I want to give a neg. report. Your ad says no appointments, I went to the Canyon Country California, Supercuts and was waiting for my hair cut. I had a job interview to go to. then a guys walks in they take him ahead of me stating he called in. So your ads lie, Your ads state no appointments, I am letting the better business no about your fraudlent ads. I call the store after i left and the girl who answered said there are no appointments they just call in and put themselves in line. Any judge will take that as an appointment. what does super cuts think the customers are idiots. Dawn Ching 1/2/12 Is there a rating for less than "poor" ? Because that's what I would give it! Horrible experience and I will tell everyone I know to take their business elsewhere...that's how upset I am right now. Not all Supercut shops, but the one in Kapolei, Hawaii, specifically the stylist? named "margie"........Here's the story: I made a telepone "reservation" for my 13 year old son on Monday, January 2. I requested the first available stylist...no one in particular. We arrived at 2:50 p.m. A male manager was there and 3 other stylists....All three were with clients and the manager cleaning up on his way out. We checked in with him and he said it would be "a few minutes". There was one other young boy and his father waiting and a female woman who came in after us. The third stylist finished her client and left so there were two left then: First of all, the young "margie" stylist was deliberately taking her time talking story, laughing and giggling with the young male military client. I swear she took five minutes just to put jell in his hair! My son and I waited 35 minutes and at about 3:25 p.m. a young male (25ish?) came in; walked to the counter; spoke softly to "margie" who told him softly "just have a seat and I'll take you" or something to that effect. After she finished her existing young man, she took her time cleaning up and then proceeded to motion the young male over to the chair!!!!! bypassing my son and the other customers who had been waiting for over 30 minutes. Now, you might think he had an appointment? Highly doubtful! If his reservation was at 3 he didn't show up until 3:25 and if his reservation was at 3:30 I believe the 3 p.m. reservation should have come first right????? Unbelieveable! I made it very clear I knew what was going on and stormed out to call the manager leaving my poor son embarrassed as heck. I could not believe what was going on. I went two doors down to REGIS who were also booked but listened to my story and took my son in INSTANTLY and did a BEAUTIFUL job on his hair. I paid them $50 and it was worth every penney! I told my son that is the wrong way to do business and very unethical...I think this young woman "marjie" should lose her job. No one deserves to be treated that way. I know she caters to young males who will probably, in her mind, leave a big tip or slip their phone number? who knows? But this was wrong wrong wrong. I would rather pay REGIS $50 than Supercuts $17 and will never patronize that shop again. I don't know her last name but I did call the shop after to find out who the two stylists left were. The one on the phone was an oriental woman with heavy accent and the other one was "margie". Young local girl, maybe phillipino, dark mid length hair with bleached streak. If this company has any integrity or business sense it will follow up and make sure it doesn't have this kind of employee working for them. Dawn karen wallis 12/16/11 i went to your supercuts salon in freehold nj. they cut my hair about one week again. my hair is very fine and thin. i thought is was great when i left, but the next day it did not look that great. i could not go back to the salon to talk to them about it right away. today which is 12=17=11 i went back to the salon and sarah fixed my hair. she put more layers in it. the first transaction was put on a creditcard which the creditcard company wont erase. i think the whold staff in this salon are great. Laura 12/18/11 If I could give it a 0 stars I would. I went in the one on Taylorsville Rd, Louisville KY. One "stylist" working. I had to ask for her to wash my hair because it cuts better clean. I told her of concerns, which she TOTALLY ignored, cut it exactly like I told her NOT to and didn't even dry or style, even though I told her I wanted a cut & style. I called and spoke with the manager who told me to come back in and she would see what she could do to fix it. We agreed on a time. I got there, she told me to sit and she'd be "just a couple of minutes" and after waiting for her for 30 minutes I got up to walk out. All she could say, without stopping what she was doing, was "You can't wait, Ms Laura?" I HAD WAITED!! This is customer service at it's worst!! I will tell everyone I know to NOT go to Supercuts!! Aimee 12/12/11 The SuperCuts in Winter Park, FL on University and Goldenrod is great. I've been going there for three years at least monthly for a cut and wax. I've only had one semi bad experience and with a stylist I had never tried and seen before. She seemed nervous about cutting a females already short hair short and didn't blend it in the back. Other than that I've had good experiences! Bonnie, Brandye and Jen the manager have given me great cuts! Bonnie has given me fun color. I'd recommend them, even though I am stylist who works for a competitor (shhh). Try them out if you're in the area and looking for inexpensive but gfreat cuts! Lawrence O Edmonton AB Canada 11/30/11 I was in and out 3 times waiting for cut but they were always busy with long wait times. When I did finaly get in while cutting my hair I was asked if it was short enough and I told her to cut a little shorter she told me if she had to go around it again she would have to charge me for a second cut cause they get paid by number of cuts not by time. Nobody can believe such a rediculous thing. Looking for new place. LUPA 11/20/11 I CAME IN TO THE SUPERCUTS I ALWAYS GO TO. THE LADY IN THE ESCONDIDO WITH PURPLE HAIR WAS DOING WHAT I THOUGHT WAS A CLIENTS HAIR COME TO FIND OUT THAT IT WAS ANOTHER EMPLOYEES HAIR! SHE MADE ME WAIT FOR 15-20 MIN ..UNTIL THE LADY WITH RED HAIR WHO DID A GREAT JOB AND WILL BE THE ONLY ONE I GO TO FROM NOW ON TO CUT MY HAIR. BUT I THOUGHT YOU SHOULD KNOW SHE DIDN'T CARE ABOUT THE CUSTOMER ONLY THE OTHER EMPLOYEE WITCH I THOUGHT WAS RUDE AND UN- PROFESSIONAL TOO DO ... JUST A PERSON WHO LIKE SUPERCUTS Unknown 11/17/11 I worked for supercuts for 2 years...loved my job had alot of clientele never had any problems the entire time i was there and i was always there , on time, covered shifts and had no problems doing it....well I got fired yep fired cause one of my regulars i been cutting over a year had a free cut card so i gave him his cut then i went to check him out and he has left the card at home...i said will as soon as you can bring it in...i totally trust him he was gona bring it in as soon as he could...well i got no warning no nothing your fired by the area supervisor that had her nephew brought in for free haircuts?????? NOT FAIR! and my client ended up bringing in the card i wasnt there but he did bring it in.... SUPER CUTS PLAINFIELD, ILLINOIS 60585 11/16/11 TERRIBLE, worse hair cut ever! The manager Shelly did my hair, WHAT A WASTE OF MONEY! I asked for partial hightlights, and an angled cut. What I got was a bunch of NON layered hair, foiled in BLEACH ( I could smell it), and Foil lines in my hair. i was crying all last night and this morning at the horrible amount of money I paid your MANAGER of this store to do to my hair. 1) She was not courteous at all 2) she rushed the job to help another customer 3) Did not throughly wash my hair or condition it properly ( no massaging, just a real quick slap of soap on the hair, and minimal conditioner, just slapped it on,and rinsed it off. 4) No layers were done, according to the girl who fixed my hair. 5) The back of my hair was butchered, and had a visible non- textured look on both sides of the hair near my face. 6) No texturizing in heavy spots on the hair 7) no styling was done at all 8) After I paid, she said "$8.05 for tip? Thats all I get?" What kind of manager is running this store? This is the third time she has been nasty to me. Stella usually does my hair but she was not there. I trusted that a manager would be able to follow my simple request. The entire time I was in the chair, she was in the backroom eating lunch, while the man after me waited for her. She could have been waiting on him instead of rushing to get my hair done, in a horrible manner. Kudos to Melanie to fixing Shelleys huge mistake. This woman needs to retake a class on coloring, especially foil. According to your complaint book in that store, 90% of the problems are with her clients. I will not be returning. You also need to talk to this lady about how she treats her employees, and how she speaks to them in front of customers. 70 dollars for cut and color is ridiculous for a walk in salon. I would appreciate some of my money back for my money wasted, and time spent correcting it! Melanie should be commended big time for all the mistakes she has fixed. Omayra DePhillmon 11/2/11 I had bad experience at supercut and Columbia, MO. I now the girl that cut my hair her name is Kem she did a poor job cutting my hair plus over charge suppost to be $ 14.00 for hair cut she wet my hair she didn't have to dry only stray she use a lot sprinkle sustance? the she charge me $ 42.00. I spoke with her twice about this evidently she don't think she did anything wrong. She field that because of my age I should use hair spray 24-7 that mean all day? I ask to speak to the manager her answer was I'm the manager. I request to speak with a district manager she give me his phone number I have call twice left a message I have not heard fromm him jet? I wonder if supercut teach their girl how to cut hair with any customer that walk there. That how they get so call experience ready to do hair cut!!!! Ok GIRL LET ALL GET TOGETHER TO COMPLAIN TO WITH CONSUMER PROTECTION OR BETTER BUSSINESS BUREAU, PERHAP SOMEONE MADE TAKE THE TIME TO INVESTIGATE IF THEY HAD ANY LICENCE TO DO HAIR CUT. OR MAYBE WE NEED TO GET INTOUCH WUTH TABATHA THE TV SHOW HOST IF SEE IF THEY WILL PAS TABATHA TEST WHAT ALL OF YOU SAY!!!!! Omayra DePhillmon 11/2/11 I had bad experience at supercut. I now the girl that cut my hair her name is Kem she did a poor job cutting my hair plus over charge suppost to be $ 14.00 for hair cut she wet my hair she didn't have to dry only stray she use a lot sprinkle sustance? the she charge me $ 42.00. I spoke with her twice about this evidently she don't think she did anything wrong. She field that because of my age I should use hair spray 24-7 that mean all day? I ask to speak to the manager her answer was I'm the manager. I request to speak with a district manager she give me his phone number I have call twice left a message I have not heard fromm him jet? I wonder if supercut teach their girl how to cut hair with any customer that walk there. That how they get so call experience ready to do hair cut!!!! Ok GIRL LET ALL GET TOGETHER TO COMPLAIN TO WITH CONSUMER PROTECTION OR BETTER BUSSINESS BUREAU, PERHAP SOMEONE MADE TAKE THE TIME TO INVESTIGATE IF THEY HAD ANY LICENCE TO DO HAIR CUT. OR MAYBE WE NEED TO GET INTOUCH WUTH TABATHA THE TV SHOW HOST IF SEE IF THEY WILL PAS TABATHA TEST WHAT ALL OF YOU SAY!!!!! Omayra DePhillmon 11/2/11 CRistina I like to say to you maybe you are one of those haircotter/ THEY ARE NOT GOOD AND SUPERCUT THEY DON'Y CARE HOW CUSTOMER FIELD. i MADE THIS COMMENT BECAUSE IS HAPPING TO ME. COLUMBIA, MO Mike H 10/28/11 The Supercuts in Larchmont Village, CA is the most horrific in customer service of any that I have ever been to. Today, for the third time in a row, I called ahead to put my name on the list. When I got there, an older Persian woman with a bad blonde dye job asked if I called in and I said, "Yes, Mike" she said okay... After 30 minutes an older gentleman came in and she lit up "Hi John, you're next!" I was infuritated...She waved him over to her chair and I said, "Excuse me, I called 45 minutes ago and have been waiting for 30 minutes!" She responded "Well, he called too" I said "I don't care! He hasn't been waiting here for 30 minutes...if you call and you don't show up soon after, you take the people who have been waiting who ALSO called." She was arrogant and rude towards me so I got up and said "I'm outta here. This is ridiculous! You've wasted an hour of my life!" (which is true) I went to another store at Beverly and Crescent Heights...they were awesome and took phenominal care of me. I have never been disppointed in any Supercuts I've been too excpet for Larchmont...The women there are arrogant, rude and play favorites with customers that they 'know' or have 'crushes' on appartently. I will never visit that one again I am letting everyone I know about this as well. Three strikes at you're "YELPED!" :) Horrible horrible store. The Franchise people need to take care of this immediately...Same woman ALWAYS rude and arrogant...driving away customers with her attitude...So sad, because I used to make a day of it and have lunch in the village and do other shopping there as well....such a shame that a Supercuts representative has to ruin the experience. Mike H mikeinvn@yahoo.com 10/17/11 Today I went to the Supercuts in woodland Hills Ca . Located on Victory blvd. I asked for someone who was good with color. And I was receded to the manager" Anita"! I needed base color and a few Carmel higights touched up. Usually a very easy job that takes about an hour fifteen minutes! Whe she was working on me I was reading and not paying attention. I soon realized she cut corners and a two step process was done in one step to save time! The result was predictable I had orange bleach stripes as highlights beCous my color needed to stay on longer so the bleach kept on lightening!!! How could someone so inexperienced be the manager????I got there at 10:30am and after several atemots to repair and correct the orange I soon was a Bleach Blonde almost all over!!! I'm an olive skin dark haired dark eyed woman it was awful! Not to forget several bleach attempts and my hair was breaking off!! I still had flame cored roots after her last attempt at 4:30pm! I stood up with wet hair when I pointed out my bright orange roots and her response was"if you part your hair the other you won't see them" ! I left with wet hair and drove up and down Ventura blvd to find a salon late Monday afternoon!! I did and when I walked in with fried white steaks in dark brown hair an flame orange roots I made quite an entrance! I was so embarrassed!! The owner offered to stay late and help me saying he couldn't let me wLk around lime that. As I waited for him to squeez me in I realized my hair was falling out by the handfulls! It's now 8:30 pm and I'm getting blown dry ! Yay! I have damaged hair shorter than I started, less hair than I came with, and a huge chunck of change to correct a mess from the manager of what is supposed to be a chain of well know salons!! Thank god I found a knowlegable competent hairdresser!! Now with shorter hair (I've spent months trying to grow) I can go home and catch up on the my missed day of work! This woman needs to be fired! FIRE "ANITA" at the Victory blvd Woodland Hills Supercuts!! Never going back 10/4/11 Last month I Went to Supercuts in Elmwood Park, NJ. I asked for highlights. The so called hairdresser named Gina, told me no it could not be done. She dyed my hair and instead of trimming it she butchered it. The bottom of my hair was grey and the top was brown. I had to go to another place which fixed the color but said my hair was so chopped that it should grow out and be restyled. I did not realize how bad it was because I left with it dry. She should never be allowed to work on anyone. She does not give the customer what they want and then screws up the color and cut.People beware. richelle vannoy 9/22/11 Usually I do not take the time to write poor reviews but this needs attention. I am a mother of four, and my husband is in the army gone on orders right now so I don't have time to get hair cuts or do anything for myself. Today I decided I needed a haircut before going to visit my husband, kind of excited to actually feel like I looked good for once, I asked for only a little to be taken off no more than an inch at most and to do light layers at the bottom as well as the cheapest possible style, curled if possible. End result,more than two inches was taken off, and a style that didn't look like I had layers. Before we got started I was told that I would be getting the haircut for ten dollars because my husband is in the military, as she proceeded to ring me up I was shocked to find that I wasnt going to spend my planned $25, instead I spent $35 when I asked and told her how disappointed I was she let me know the haircut was 10 and the rest was for the style. Since when is it ever ok to charge someone twice as much as a haircut for a style? I will never go back again, I could have spent that much needed money on diapers for my two little ones. I left in tears knowing that I would never take a chance to look good again I feel like I look horrible. Thanks to the manager Lisa who cut my hair and styled it at the Eagle Idaho supercuts, I will no longer be selfish and try to do something nice for myself ever again. My husband even called telling her that I never do anything for myself and I was heartbroken that they took such advantage of me, she still did nothing. RIchelle vannoy of eagle idaho Kristen Jackson 8/9/11 My husband just left your store on Renee Dr, Myrtle Beach, SC. He had hair 4" above the shoulder length, layered that needed shaping when he went in. The girl asked what he wanted, he told her to shape it, leave the length & just thin it so that it wouldn't be so wild. She asked about the length in relation to his ear & he told her definately below the ears. She broke out a pair of clippers & he knew it was too late then. He walked out with a BUZZ CUT! The girl even commented in her thick Southern drawl, "Boy, that sure is alot of hair on the floor!" When I called to complain to the manager, the only response was, "Well, I didn't cut it!" My husband is in a rock band, now he could work for FoxNews! Since I see the same complaint several times on this page, I suggest that you either train your "stylists" to listen to the customers or just put up a picture of Larry the Cable Guy & let everyone know that they'll be walking out with a Red Neck haircut. ashley 9/20/11 I used to work for supercuts in kalamazoo, mi. Worst place ever. I have never been treated so poorly in my life. The girls smoke right outside the front door and don't even care to wash their hands afterwards. The manager will rush you out of her chair and bad mouth previous employees to clients. I would never go there if I were a customer. Howard 8/31/11 I went to the Supercuts of Willow Grove, PA and asked for 1/4" to be trimmed from my hair. She cut it EXTREMELY SHORT AND MY SIDEBURNS WERE UNEVEN. I am so disappointed and embarassed to go outside. alice smith 9/12/11 I have never been treated so bad at your cwmbran salon i will never go there again and i will tell all my friends not to go there . They were very rude and kayley was very rude . You need to sort out your staff ,well change them would be good start. lorne 9/12/11 I went to supercuts for a haircut and when I went there no customers were there and their were 2 employee there siting doing nothing .i asked for a haircut and they asked how am I paying because they don't take credit cards any more and only take cash.I said I wanted to pay bty crdeit card and then they said wait a minute I just forgot it works.The woman that cut my hair could not understand me because she couldn't speak good english.She was hatian,which I am not prejuduce in anyway,but I thought they should have someone who can understand english better.I told her I wanted my haircut short and after 3 or 4 minutes she said I was done and i told her I wanted it shorter.She cut a little more off and I told her I wanted it shorter and she said she ite looks good and can't do it any shorter.The woman did not know how to cut hair at all ,She cut my hair all even and did not even cut the back straight.I did not want to pay but I did not want to get arrested so I paid and I would never go there again. Sc 9/12/11 I was wrongfully terminated 2day. Supercuts in franklin tn.. I am a hard worker and I take my career seriously. I have a 3yr old daughter so I can work everyday of the week and every other weekend. Other employes and managment was ok with that untill 2day... Other employes started complaning.... So they let me go.. Dsnt seem fair at all.... Prob the worst company I have ever worked for.... There was constant drama that the manager and area supervisor were involved in.... I will never recomend that anybody work @ the supercuts in franklin tn...... christina 9/13/11 I just want to say to all of the negative people here, why does one bad experience at a certain salon make the entire supercuts chain terrible? It's one stylist. Not the entire chain of stylist that messee your hair up. And for people who say you've had multiple bad experiences.. whyd you go back after the first one? Obviously you enjoyed something about your experience. Maybe you as the customer should make it clear with the stylist what you want. I just don't see any reason for people to be on here dogging on how bad supercuts is when it wasnt supercuts that shrewd your hair up. It was one stylist! Marianne Deluca 9/15/11 My daughter just graduated from Cosmotology School. She was told by the East Greenbush Supercuts that she had a full time position. She went to the training for 2 days and they fired her. She never finished the training and she had quit her part time job to take this position. She is very, very good at what she does and did not even have the chance to finish with her training. The manager of Supercuts in East Greenbush or Rensselaer apparently does not know what she is doing. Now she is unemployed and very upset. Shouldn't she be allowed to finish her training before (after 2 days) being let go? This is not the first time I have heard of this woman letting people go for no good reason. I think they definately need a new manager. Karen Peterson 9/15/11 I have been receiving Texts from Supercuts regarding sales and discounts. I am no longer interested in receiving these texts and have asked them multiple times to stop and they won't. unknown 9/15/11 I thought I finally found someone to cut my hair just the way I wanted and also I was very happy to know that Supercuts now does color as well. I scheduled an appointment to get my hair touched up on my color at supercuts in denver colorado, the past couple of times that I have been in that store, the girls have been very courteous with me and talkative,, and this time, I felt as though I wasn't appreciated as a customer and felt like I wanted to ask for the tip back. Their conversation amongst each-other was very unprofessional and sad to say that even the manager was the main one who started the conversation. When my color was done, I paid for my services and left a $5 tip, no thank you for coming or see you again, it was only obvious that the manager was in a rotten mood and didnt smile much or talk much to me, instead she talked more to her employees! and did not like at all how she was saying she was gangster and so forth. Ruth King 9/6/11 The girls that cut hair should really get more training because they cannot cut hair. Also I was overcharged for the visit. This was in Spring Hill TN. Stephanie Seitz 9/6/11 I am ten years old and went to the Pasadena Supercuts on Washington Blvd. to get my hair feathers this summer. One of the feathers came out so I went again to have it reattached and the manager started ACCUSING saying that this is not one of her feathers and she has seen all of her feathers and this was not one of them. I definitely got it there AND I remembered the lady who put it in badly, so I went up to her and asked, "don't you remember putting this feather in my hair"? She replied, "no"! So the manager walked up to my mom and made a big scene when two families we know just happened to be there! She doesn't know HOW TO TREAT HER COSTUMERS! It is a shame because I recommended MANY, MANY kids from my school, all the camps I went to this summer, family, my swim and soccer teams and LOTS of other friends. Now I regret recommending Supercuts and NEVER wish to go back. The manager was SO rude! NEVER GO THERE!!!!!!!!!!!!! It doesn't even deserve 1 star but that is the lowest I can give it! Anita Berlinski 7/19/11 Biscayne Blvd. North Miami,Florida- I am a regular customer at that store, i had wonderful service for many years by your employees that have been at that location for long time, customer's like knowing that when they go their they can have the same person. Your company has changed greatly, now you have employees that do not speak any English, this is Still America and we all speak the same language. ethinics of a person has nothing to do with speaking our language.When people work they receive Dollars not euros or pasos. When i go to other counrties, you do your best to speak their language.I received a hair cut with DRY HAIR,I received a mustach removeal, still have hair on my upper lip.I am very diappointed in Supercusts. Diana B 7/22/11 Will never go to super cuts again. I wish you would allow attachment of photos so you can see the truly shitty hair cut I received. My 4 year old neighbor could not have done worse. I should have known better to allow my hair to be cut by someone with 4 piercings coming out of her nose. It anyone is interested it was Supercuts 9797 on Circle Drive in Colorado Springs Sales ticket 416 transaction 80560 on 7/22/11. the back of my head is 5 different lengths did not shave hair off neck and there at total likely 10 different lengths not the tapered swing cut I asked for. SUPER CUTS SUCKS The only good news is it will eventually grow back. In the mean time I need to find someone to try to repair this cut so I can go out in public again. vin farren 6/29/11 I am reviewing Supercuts in Branford ,Ct. I just had an unpleasant experience there, because Pat at the desk did not come even close to honoring the wait time she had given me. Generally, she seems indifferent to customers. Today she was rude to me, so I left. My family and I will take our business elsewhere. Anon 6/17/11 Im writing about the philadelphia cottman ave. Store. The "manager" Jewel?? Is very unprofessional. She was directly in front of the store smoking when i arrived. I went in and had to wait for her to finish her cigarette before anyone acknowledged me. She then sat me in the chair and attempted to touch my hair without washing her smokey hands. She was having personal conversations about her sisters husband cheating. On top of all of this she was texting every other minute. Her teen daughter was also "hanging out" in the salon. Again making her have to stop. She was the most unprofessional manager ive ever seen. The worst part is because of her socializing i walked out with a lousy cut. Wasted time. Never go to this store or "stylist" because if this is the store manager i can only imagine what the other employss are like. Limoman 5/5/11 Everything has been Fine at My Wal Mart Super Cuts Only one Concern? Why don't the Girls have those Floor Pads to stand on? and be required to wear proper shoes for being on their feet for long hours? Elizabeth 4/28/11 I went Supercuts today in Ormond Beach Florida, on N. Atlantic Ave. (Belle Air Plaza) and have a very unpleasent and upsetting experience. I am very upset because this is an issue that can not be fixed without a few months of hair growth. I told the hairdresser exactly what I wanted in three different ways, visually, verbally and with a picticure in a book. However, my hair was not even close. After waiting for 45 min. The MAN sat me in the chair and asked me what I wanted. At this time my hair was one length and it was down to my shouldes. He turned me around and 1.)I pointed to the area (it was about 1- 1 1/2 inches shorter). As I was pointing 2.)I clearly said just a inch or an inch and a half shorter then stack it up with long layers and angeled longer in the front. Then he got a book and 3.)I showed him what I wanted and said again but 2 inches longer. As he cut the back I could not see and he turned me around and there was 6 inches taken off just on the bottom layer then stacked about another 8-9 inches shorter. Nothing was touched in the front or sides it looked liked that he took the siccors and cut a chunk right from the back with the rest of my long all around, NO STYLE, NO DEFFINATION< NOTHING just a chunk ou the back. I said this is not what I should you in the book or said I told you an inch then satcked long layers. He argued and kept saying you pointed to here. The manager said thats a stacked bob I'm a hairdresser and I would never do what they did to me. Thre was a language barier but I said one inch two times and showed him in the picture. Now I am very upset and it's uneven I did not have to pay but now I have NO HAIR. 5/4/11 2767 Montgomery Hwy # 10, Dothan, AL. I was last at this store on March 24, 2011. Went today, May 4, 2011, to get my near monthly trim/cleanup. I find an empty store front. Sign gone, building emptied... And the next closest SuperCuts is in Marianna, FL. Just a little too far of a travel for a haircut. Disappointed that within a month the place is gone with no news about it. It also means, with no SuperCuts within 25 miles, that SuperCuts won't be receiving any more of my business. Nak 4/25/11 The last couple of days I have been in touch with your store on Morada who has a very customer friendly and professional staff always willing to go the extra mile. I was looking for the Freeze N Shine refill which they were out of due to the sale going on, so they said they could have picked some up for me if I wanted. The price was $17.99 and the second bottle 50% off. I said that I could pick it up instead. They called the Pacific avenue store to hold 2. When I arrived there, the girl said it was $20.79, then I mentioned what the other girl at Morada had said. So, she went to get her manager, and the manager pointed to the bottle and showed me the price, like I was stupid, and proceeded to charge me over $45.00 with tax. I said that's okay and left. I then went to Trinity Parkway store and they were going to charge me the same thing as Pacific Avenue store. Then I mentioned what Morada store had said and they said, that they will give it to me for that price and that Morada store did not update their price. The fact is when I checked online for the sale it is still at $17.99, the sale price. So, I recommend questioning your local supercuts for sales that they are not disclosing to the customer after it is advertised online. I believe Supercuts Corporate Office needs to get out and start checking on their so called managers and associates who are gouging their customers. By the way the date of this incident is 25Apr11 between 2 and 3 PM. Should not be that hard to find out who was in charge and why this is going on in your company, there are a lot more honest people out there that need work than managers that a lying and teaching their employees how to do it. As for a manager if she is a manager 1 strike and you out a there, this is unsat and unacceptable. As for Morada, Stockton, CA, keep up the great customer service, you will go far. Cheryl Daniels 4/16/11 I took my Grandson to get his hair cut and we showed a picture out of one of your books that he wanted. We know that all hair is different, but this hair cut was not even close to it. In fact it looks so bad and is so uneven and I dare not take him to get it fixed, because it is to short already. Where we had it done is at Supercuts in Merced, CA. on G st. I usually always go there. I don't know if I will go back. The way she cut his hair is like someone just starting. I feel sorry if she gets ahold of someone else. ROBERT LANG 4/3/11 ON JAN 14 2011 I WENT TO THE SHOP IN CHESTER SPRINGS PA FOR A TRIM. I TOLD SALLY DO NOT CUT THE FRONT TOP OR SIDES JUST TRIM BEHIND THE EARS. WELL ALL WAS CUT. EITHER SHE DID CARE OR UNDERSTAND WHAT I WANTED. FOR THE RECORD MY HAIR WAS LONG................I EVEN SHOWED HER A PICTURE OF HOW I WANTED THE TRIM. ABOUT A MONTH LATER I STARTED TO SEE LONGER HAIRS STICKING OUT ALL OVER THE AREAS SHE TRIMMED. I CALLED THE SHOP SPOKE TO A YOUNG LADY WHO TOLD ME IF SALLY JUST TRIMMED MY BACK MY HAIR WOULD LOOK LIKE MUSHROOM. FURTHER MORE SHE WOULD TELL THE MANAGER AND YOUR OFFICES EVEN SAYING I WOULD GET A CALL.....NO CALL............NOW IT IS APRIL AND MY HAIR IS HARD TO COMB............I CALLED THE SHOP AGAIN...VERY ANGRY..........SEEMS MY HAIR WAS THINNED AND AFTER OVER 2 MONTHS YOUR SHOP MIGHT CUT LIKE THIS FOR REPEAT BUSINESS...........NEVER WILL VISIT YOUR SHOPS AGAIN..........IN TWO WORDS YOU STINK Dann 3/30/11 502 N Union St Ste 12, Olean, NY 14760. I went in last Friday, March 18th, to get a trim (my hair was to the middle of my back when straightened). I asked that an inch of my ends to be cut off and layered. The front of my hair, couldn't ask for anything nicer! The back however, looks like it was blunt cut in areas and chipchopped in the other areas. This is not how I asked my hair to be done. Since my hair is curly, I asked them to straighten it for me to see the outcome and determine what kind of tip I should leave for her services. Looking in the mirror, with my hair natural and curly, you cannot tell. Since I work with children, I always have my hair pulled back for work and a hat on for those "just incase critter moments". I had a HUGE event taking place Saturday, March 26th so I straightened my hair for this. The front...awesome! The back...not so much...this is when I discovered the hack job that I had received. I had a coworker take a picture of it with my phone so I can ACTUALLY see what she had done to me. I went in four times yesterday, March 29th, to speak with the manager, Corinne. I was told that she was due in at 11:45. I went to an appointment I had and returned at 12:30 to be told, "She isn't in yet but she said that she'll be here at 12:45." I ran an errand and came back at 1:00 pm to see the manager still wasn't there. I came back at 1:20 to see she STILL hadn't come in. I am not happy with the outcome of this but rest assure that I will NEVER return to there! Denise G. 3/25/11 The supercuts on University St. SUCKS in Las Cruces, NM. The manager Michelle is a rude B****. I WILL NEVER EVER GO BACK, THEY ARE ALL RUDE!!!!!!!!!!!!!!!!!!!!!!!!! monique 3/15/11 i have never been treated so rude b4 in my life . I went to get a haircut and they seemed annoyed and over worked . My daughter asked for a color they said they coudlnt do it. I asked them if they could color my hair they wanted 50$ . Then i asked them where the supercuts training studio was because i signed up for classes the next day . They said we cannot give you any information about that even though the studio was 5 feet behind them . When i got to the studio the next morning if your not there by 9 am they lock the door hence i got there at 8:30 am they taught us c shapings and pinched partings and they emphasized sectioning the hair and it had to be perfect. If any one hair was hanging over they would make you do it over . The teacher picked on me form the moment i walked in and acknowledged the other girls and treated me like dirt . She made me do my sections over and over again claining they were not neat enuff . she graded us on the cleanliness of my shoes and if i had black on which everyone else was wearing . I told them my shop said we coudl wear colors and they looked at em funny . I thnk they only hire young girls that are pretty and wear alot of makeup coz there sections werent perfect but she said nothing to them . i feel she was prejudice against me form the start and never gave me a fair chance and asked me to leave in front of the others instead of talking to me after class . i felt so discouraged since i quit my job of 2 and a half years to train with them and i love cutting hair and its been my life for over 15 years . I think Super cuts needs to work on customer service and how to treat people instead of doing c shapes and pinched partings . i had a haircut in another supercuts and it wasnt what my daughter wanted not what i wanted and they werent sure how to texturize hair which made me think they were incompetant > Never in my life was i treated so bad and if this is what your franchise is teaching people you really ought to rethink about how you ruin young girls and stylists carreers in general because hair is their life and job and you reject people because of race and because they dotn wear enough makeup? you ought to change or close down coz people dont want rude people to ruin there hair S.Lorraine 3/11/11 Supercuts, Belleville New Jersey. As I'm reading, I notice that there are A LOT more complaints than compliments to your franchise. How dare a company with such a recognizable name, have ZERO quality control. Just becasue I'm getting an aforable hair cute does not mean that I should get up from a half hour long hair cut and look like I'm wearing a wig!. I don't understand if the people who work there are complete failures at real hairstyling and hair cuttting, and supercuts is just being generous enough to give them a petty job. The service is horrible, and I guess I should have known better when the hair of the girl cutting mine, looks like crap. Not only did she do an extreamly horrible job cutting my hair, after I extensively explained what I wanted, but beforehand she washed my hair with shampoo that smelled like it was for colored hair- I have NEVER dyed my hair and did not need a shampoo I can still smell after shampooing my own Hair-TWICE. This is a disgrace, and as a business owner myself, I don't understand how some one can take so many complaints and not do anything about it. If you keep treating you customers like garbage and cutting their hair in the same mannor, eventually you're name is going to be tarnished for life. Damn right you're going to lose my business, and everyone who I know will hear my complaint again this name, brand and company. Be responsible, and care! Chris Maurizio 2/27/11 After today's experience I will never go into the King of Prussia PA Supercuts again!! I walk in and ther were several people waiting. The girls were busy so I sat and waited. Then after sitting there at least 30 minutes someone else came in, only this time they took his phone number. So I stood up and said excuse me but I've been waiting here at least 30 minutes and nobody took my number so I was here before them. They put my number in the system and 5 minutes later they came looking for someone named Sage and that person wasn't there SO they took the one that came in after me! Before I could say anything it was too late. So I know it will not be long for me to be called because I can see one of the girls is almost done with her client. So about 5 minutes or so go by and this woman and her baby come in and sit down. This is the first time I've seen this woman since I've been there and now I've been there at least 45 minutes. The girl finishes with her client, comes up and asks for Sage again and it happens to be the woman with the baby!!!! So I stood up this time and said they were not seeing people in turn and since it only takes 5 minutes to do my buzz cut I should be next. They told me that the woman with the baby had been in there an hour before and put her number in. I told them they lost a customer and left. Kelly netta 2/27/11 This is got the supercuts in Bear, De. 1233 Quintillo Drive. On 2/27/2011 I arrived with my 4 children at 5 pm to an open store with unlocked doors & an open sign. 2 people were getting their hair cut & I was refused service. I was told by the store manager Brittany that the store was closed. Funny how the unlocked door & Open sign misled me. I also work in the service industry and know that if you let someone into your establishment, you do not refuse service. I then asked Brittany for the number to call corporate and was told by the store manager she had no idea how to contact her corporate office. I have a large family & a lot of friends. I work with & am in contact with a lot of people on a daily basis. I will be spreading the word about what happened to our family at your establishment. Please contact me at knetta4@msn.com. You can let miss Btittany know that since I work in the service industry, I tip 30% on a bad day. Our bill would have been close to 70 at least. Guess she was all done making money that day. Other businesses would love to have us! Clifford E Bradford 2/23/11 1475 Solano Ave. Albany, CA 94706 is the "Super Cuts" I'm blogging about. Its right next to Berkeley. This happened yesterday on FEB 22 2011, tues. First of all, I'm waiting for my turn, nicely looking at mags until she says, "Clifford?". I look up and stand, after putting down my magazine. That woman's name was Asmes. I'm forgiving and understanding, so I didn't take her "offhanded, introductory unpleasantness" personally because I don't know what she is going through. But one thing was for sure: She wasn't happy to have me sit on her chair. I asked her advice about what hair style was current and cool, and she answered me with no interest whatsoever. She said something like, "Whatever you like. This is Berkeley. Everyone has there own style". I told her, "Isn't this Albany?". She says, "Oh yeah, buy we're close to Berkeley". To make a long story short: I finally wind up in my car, looking at my hair in the mirror while realizing that she left one side burn noticeably longer than the other. So I go back in there and as I enter, I ask this other "barber/stylist", "Does my side burns look even to you?". She immediately says, "No, that side is longer than the other". Apparently, Asmes, who did my hair, vanished to her lunch break, they said. I was wondering if she was quick to get me out of her way which could have accounted for her error on my hair cutting? I wondered if I would of tipped her the 3$ on top of the $17.00 that that particular "Super Cuts" charged if I had known about this instantly? I suppose I would have still done so, but she would of fixed the problem there and then, while it was still my chair. But no, she is gone to lunch. The other barber, this Chinese lady, was really nice to me. She told me to have a seat and when they had an opening, they would tend to my error of my hair cut. But the Chinese lady was momentarily busy, so she asked this other man/stylist, "Could you fix his hair?". He shamelessly and emphatically says, "No!". He didn't say, "No", as if, "No, I would like to, but I can't". He says no as, "No, I don't want to help him!" It sort of hurt me the way he said it, and that in front of the other customers. I was embarrassed and I went up to him in a calm way and asked, "Why can't you fix my hair?". He says, "I have some one else right now". That was true, but to fix a side burn? That would take a minute or 2. But they didn't like me because I had asked if I could have a discount for the error next time I was there after telling them I'll just shave this side burn myself. I wasn't sure if I wanted to wait 10 minutes or so. I had my day off and had to tend to other matters. So when I went inside after the discovery of the "hair cut mistake", I asked them if I could get a 3 dollar discount next time I'm here again? I asked this after coming to find out that I'd have to wait 5 to 10 minutes again, just to get my hair tended to. I guess that was pretty brazen to ask, for a little discount when I go back there? I work in customer service and sales, and when you make an honest mistake, you make amends and apologize. For one, they didn't apologize and acknowledge what they did was and error. They had no contrition. There was this other "barber/stylist" by the name of "Joanna". She was getting a little upset and vocal after I approached the male "barber/stylist" and asked, "Why can't you fix my hair?". Trust me folks, I was calm as a kitten. And Joanna approached me as if I was being rude and mean. It was the opposite. She was getting vocal and losing self control, but she tried to make it look like I was getting violent. I told her, "I'm calmly asking him, 'Why can't you fix my hair?' And I asked Joanna, "Why are you getting upset and vocal? I've calmly and nicely asked him, 'Why can't you fix my hair?'" Joanna had nothing more to say and couldn't and didn't want to answer my simple question. She just wanted me out. Joanna, Asmes, and the male(don't know his name) didn't dig me too much. The chinese lady was the only one, it seemed, that felt what I felt and was empathic towards me. The other 3, I felt, were malicious. So, finally, I asked them if I could have a receipt and asked for the Franchisee's name so I could speak to her. Her name is "Venita". I'll call her and ask her nicely if a measly "3 dollar discount" is too much to ask when I visit there next time? I'll blog what she says after I nicely converse with her. I'm not doing this to be cocky or rude or demanding. I could easily forget about all this, but to think that someone else in the future could be treated so rudely by this "Super Cuts" is spurring me on. We have do our part folks!!! We can't let this country go on thinking they can treat people with indignity and disrespect. We have to stand up for each other and think of other people and not just ourselves. wax burn 2/4/11 I hate supercuts I went to get my eyebrows done and she burned me it might scar! I hate supercuts in general location doesn't matter! Pam Machain 2/6/11 I would not even give this place 1 star. The manager did my daughters hair. The mnager at the Ralto Calif. store is a real piece of work. They quoted 15.00 over the phone then charge 30.00 for a crapie two strip hair dye job. Do not go to supercuts unless you want the worst hair cut or dye job Never go there 2/9/11 My daughter works at a super cuts (or did). She was told that she had to quicken her time or she would loose hours. Even when their are no customers waiting they want you to cut someones hair in less than 10 minutes. My daughter enjoys making her cuts just perfect and spends some extra time when she can to make sure her customers are always happy. This is NOT acceptable for Super Cuts! They dropped her down to two days, and then when she did not make a meeting at the far end of town they told her that they assumed she had quit! She said NO I never said I quit but that's how they ended it. Super Cuts is a Super Joke! 1/30/11 Hello, I am writing to I.form you of an employee that does not fit the Super Cuts image. I have been a customer of the Danbury,Ct store for about 6 years or more. The stylists are all very pleasant and skilled at what they do. The store is clean and wellkept. The ONLY negative experience has been with the manager. She is extremelyrude and unprofessional. I have noticed her several times discussing employees and their job performance in front of customers. When I asked about the stylist I prefer she responded with a flippant answer leading me to believe she does not care for him. She is a very negative image of your business. Andrea B 1/30/11 Hello Again I am sending a second email today so I can this time share a positive experience. I have been a. CUstomer of the Danbury Ct store for the.past six years. I was fortunate enough to find Santiago as my stylist after he cut both of my children's hair. He did such a nice job on both that I decided to try a cut for myself. He is very professional, pleasant and talented. My daughter will only go to him after having less than positive experiences elsewhere. My husband goes to him and so does my son. I wanted to take the time to tell you about one of your employees who sets a positive image of Super Cuts each and every time we go there. If you wish to contact me please don't hesitate. O A.R. 1/17/11 I went to the store in Avondale, Pa today for the first time. Brittany did a very nice job and was very friendly and polite, also cute I will def. keep going. rather not say 1/22/11 I am a previous employee of the Supercuts Corp. and I agree with a lot of the disappointment and distaste with the "fast food haircutting industry" I finally had it up to there...when my manager (who has been there for 13 years her frist job out of beauty school) told me one that I need to speed it up and only consult with the client for no longer than 3 mins. come on now I am a talker but to get all the information I need to do a good job takes a little longer than 3 mins. this is what she said.."Stop being a Hairstylist"....REALLY so I bounced I had been there for almost 6 years and had a very loyal and devoted based clientle but I protest SUPERCUTS for there policy of never telling the clientle where the previous employee is now cutting hair ...why because they are afraid of losing the business so for those rare times that you do find a good stylist at Supercuts..make sure she has your name and phone or you take her information ......they are all HATERS..... LC 1/14/11 Store location: 15 West 24th Aveune, San Mateo, CA visit in September, 2010. My complaint is: I was not informed of the store's al a carte services at the time of service. I was charged $16.00 for a women's haircut, $5.00 for a shampoo and an over-the-top fee of $25.00 to flat iron my hair. Also, I explained to my stylist how I like my hair styled and which product I like on my hair. She ignored both of my requests and did what she wanted to do. If there was a language barrier then I will be bold and say that is the stylist's problem, not mine or any other English speaking customer. Upon checkout, the cashier informed me of the price which was $46.00. I was shocked but did not want to make a scene so I paid my bill and disputed the charge when I returned to my home. The merchant did not honor my request to credit me for the $25.00 flat iron fee. My family and I will never do business with any SuperCuts store again. Thank you, SuperCuts for your fine customer service. Anne McGuillicudy 1/10/11 I don’t understand why customers have to ALWAYS complaint; you are paying $16.00 for a freaking haircut!!!!! What do you expect!!!! If you want better results why don’t go to a “high end” Salon and pay over $100 for your haircut and you can bitch all you want. Get over people!!!! I have never had any issues at Supercuts! Kai 12/22/10 I was at the Supercuts in Tracy, CA (11th street location)today - there was no wait and I got seated immediately. The stylist was very nice, we discussed how I wanted my hair and she proceeded to cut may hair about 3 minutes into it she cut my ear! I mean it was a pretty mean cut - they got the peroxide out and poured it on the cut - lanacane spray - two butterfly bandaids and a regular bandaid over it. She was shaken and very sorry - they gave me a clean towel to wash the blood off my hands. She gave me an additional 6 bandaids, a small neosporene sample and three butterfly bandaids. I told her it was ok, I imagine it's part of the hazzards of the trade. She was more shaken then I. She continued much more carefully with the remainder of my haircut and they didn't charge me. When I got home I looked more closely at the cut, I'll need to go get a tetnaious shot as it is a pretty good deep one AND on top of it my hair cut is awful! What course of action can I take to get the doctors visit paid for? Linda 12/3/10 I was just turned away for the second time in a week for getting a cut and color. I called at 5 about getting a cut and color and was told that by the time I got to the store (I was 5 minutes away) it would be too late to do it. That they cut off color at 2 hours before closing. So I left work early today in order to get my hair done. I showed up at 6, the store closed at 8. There was one customer getting her hair cut and no one else to be seen. I was told by the woman doing the hair cut to have a seat and someone would be with me in a few minutes. I got a magazine and patiently waited. 10 minutes later a teenager sauntered from the back of the store, stopped at a mirror and combed her hair several times. Then she wandered to the front counter...all the while making no effort to work. She finally paid attention to me when I put my magazine down and started to get up. I told her I needed a cut and color. She said I was too late it was already 6:13. I said I had been sitting there waiting. She said it didn't matter it was after 6 so she could not do my hair. This is unacceptable customer service for an industry that is service based! Victoria Butler 12/3/10 I went to supercuts on 12-1-10 for shampoo, highlites, and a haircut. I have been going there for over 4 yrs. and the employees change quite frenquently - so you never know what will happen. Maria last did my hair in June 2010 and she was still working there, she was my stylist. I ended up getting a blow dry I did not ask for and also did not get a AAA discount I have always been getting. I was told the manager did not apply discounts to hair coloring. The price for the highlites is also horrible because there is no set pricing for them - they charge whatever they feel like. As I watched a man getting his hair dyed and stuff running all over his face - eyes included - I started to realize I should not and will never go back there again!!! Women or anyone wanting hair coloring be sure to go to a fixed price salon. They have lost my business and I'll make sure I tell everyone I know not to go there!! San Pedro, CA. - Western Ave. Janet Marchant 12/4/10 Last night, Dec. 3rd, I went to the Supercuts located in the shopping center in Liberty Lake, WA. I had my brows waxed!! The gal put the cemical on so low below my brow and then with the actual removal she managed to rip the skin off my upper lids!! Today I look like a raccoon and have what looks like 3rd degree burns. I took pictures if you want to see them. She is either not trained to do this or has been given very poor instruction. Please call me: (208)777-8983 Thank you Martine Moore 12/9/10 I'm going back to Fantastic Sams! Last night I went straight to the Super Cuts after work to the one in the College Grove Shopping Center in Lemon Grove. Tired I went in and was told there were 2 people ahead of me. I went next door and got a wonderful tall espresso with eggnog and went back & settled in. I had been there twice before in the last month and since there had been long waiting times each time; I was ready to wait. I really need my hair layered & my bangs trimmed; since I've been doing the trimming myself for a couple months. There were 3 girls working, although one was coloring a lady's hair and knew she probably wouldn't be available for awhile. Then 1 person was called, then the 2nd person was called. Then that's when I realized there were 3 people that had been ahead of me still sitting there. At about an hour the 3rd person was called, with still 2 more people waiting; I went to the lady who had told me there were only 2 people ahead of me and who was cleaning up for the night and asked her if the other 2 people were ahead of me. She said no only one, I told her that her lie just wasted over an hour of my time. Then I left. Jennifer Smith 12/6/10 I was appauled to be in the Supercuts in Camillus, NY yesterday- the one girl, who cut my hair, and I go to regularly, Samantha, was busy with me and had another customer waiting, while the shift manager and other associate were more interested in dealing with yet another co-worker who is supposed to be a hair professional that colored her own hair wrong and it came out carrot orange. If this person can't handle coloring her own hair properly, she has no business coloring anyone elses! 10 minute discussion was held on whether this associate should clock out to fix her hair, as Ashley kept going in back to talk to her, instead of being worried about the customers in the salon. What happened to professionalism? It is definitely not in this location. On another occassion I called for my stylist, and was told she wasn't working that day. Boy was I mad when I walked in later that day and she was preparing to leave. Brunilda Sonera 11/11/10 My husband and retired to Sunny Isles Beach, FL in March and have used the services of Supercuts (16850 Collins Ave., SNB, FL 33160)since then. A month ago while getting his hair cut, he overhead two of the stylist making racial jokes and remarks regarding cutting African American's hair. He brought it to my attention and has not returned to this location. Although we are not African American, we found it offensive. Today I walked in to have color, haircut and brow waxing. My stylist (Tatyana) was ringing up the charges, the store manager (Sonia) instructed to charge me $24.00 for "Blow Drying"a service I did not receive. I insisted that the stylist used the dryer to remove hair from the nape of my neck and chest, which I related to Sonia. She insisted and charged me $19.00. Tatyana was very apologetic but there was little she could do. I consider this very abusive and I will proceed to report this to the Better Business Burea and Consumer Affairs. Shannon 11/12/10 I went to get highlights after being told the girl I always go to would be there, she wasn't, then the lady who did my hair as she brushed it she questioned my hair being uneven????When I told her the girl next to her cut my hair, she said I just needed a trim and proceded to trim it, it took over 2 1/2 hours to get highlights in the front & the sides, then when she took the cap off my hair she pulled my earings by being in such a hurry! All said and done I was charged 14.95$ for a cut that I never asked for and when I walked out my hair was still dripping wet (except my bangs) that she dryed so I could see it, my sweater was soaked from walking from the door to my truck I didn't even get it towel dried, and the total $ was 155.00!!!!!!! I have never paid that much, Martha always does my hair the same thing I had done today with blowdrying it so it's not dripping wet and it is 55.00 to 65.00, I can not beleive that a corporation does not want their customer back by overcharging especially now days!!!!Unless you get Martha at supercuts on Fowler Ave. in Tampa DO NOT GO!!!!! cynthia sudnikovich 11/4/10 I recently moved from N.J. to P.A. and I needed to find a new hair salon. I had a great hairdresser for 6 years that I miss even more after my nightmare experience at Super cuts in Avondale PA. I am easy to please and not a drama queen. I am 47 years old and wear my hair like Victoria Beckman. I went in for a TRIM... The very young girl assured me there would be no problem. She butchered my entire head taking random CHUNKS out of my hair it was as if you gave a 5 year old scissors and let them cut your hair. In order for the Hairdresser at a friends salon to semi work a miracle to basically make it look presentable she had to go even shorter than the two inches that the "hairdresser" took off at super cuts. The girls at the up scale salon were horrified that someone who is suppose to be a hairdresser actually did such damage to my hair. It is now going to take at least 6 months for it to grow back in to come close to being normal again. Brittany, the manager at the Super cuts is the company's perfect PR person but fell completely on her face when it came to doing the right thing. I was refunded a whopping $16.00 not the $34.00 that I actually spent, because it would seem that water, soap and blowdrying ia a extra luxury...Super cuts should be investigated, sued and put out of business! I feel violated & screwed! Greg Rude 11/1/10 I'm speading the word not to do business with Supercuts! I've tried to reach them by email and phone, to air my complaints seems they are just too busy taking other people complaints! I'll never step foot in their stores again! 10/27/10 Hope this reaches the corporate office of Super Cuts. Last week I had a business trip to Colorado Springs, (I live in Denver)I needed a haircut & possibly a color treatment. I spotted Super Cuts (store #90169) Was greeted by Megan Ament very professional yet interested in my needs. She gave me a great haircut, and when I asked for color - - - Hooray the best color I have had in a long time. I walked out of the salon with a smile & the best "look" I have had in years - - - why? because she treated me as an individual. Although I live in Denver I am going back to store 90169 hope you give accolades & let her know that Megan Ament is truly an ambassador to your company. Regards Linda from Denver. Please let me know you received this by email twowheelers39@msn.com. Laura Jackson 10/24/10 827 S. Rainbow Blvd. Las Vegas, NV 89145 / 702-878-5787...Took my daughter in for a hair cut that turned out to be the WORST!!! I was Very Clear to them that we needed someone that knew how to cut CURLY hair they assured me that they had someone. My daughter even show her a picture of what she wanted. Needless to say my daughter is Very Unhappy with her cut!!! My daughter told me she couldn't understand her broken english, maybe if we had someone who understood me in the 1st place we wouldn't have had this happen to her!!! This was her 2nd cut ever & it was ( NOT A GOOD EXPIERENCE ) for my child. If your smart stay AWAY from this supercuts BEWARE!!!! Nilufar Eschenburg 10/10/10 Today,about 20 minutes ago, I took my teenage daughter to Supercuts in Rancho Santa Margarita for a haircut. I called them about 2 hours ago to find out what time they close today and was told at 4pm. So we get there at 3:45 and the guy at the counter tells me, "oh, we're not taking anymore people. We have 3 people in front of you and that's it. You will have to come back another time. I said that I called a little while ago and was not told that I had to be there before a certain time. He said, "well, we still wont take you". People, dont go to that Supercuts. They do not know the meaning of "customer service". I work retail, and we need to let people in up to the last minute and do "customer service" as needed, even if they stay in there for half an hour. So this will not be the last time that they hear from me. Zirmina Beria - Las Vegas, Nevada 10/6/10 As a Supercuts loyal customer for many years, I would like to express through this letter my disappointment and complaint about your employees operating at 3650 S. Decatur Blvd, Ste 10, Las Vegas NV 89103. Five weeks ago, I came to the salon and get my hair colored and cut. The Manager Assistant named Dallas gave me those services. I was not happy with the color results. Dallas offered me to come back the next day to re-do the color with no charges. But when I went to the salon the next day, she was busy and asked me to come back again in 2 weeks. 2 weeks later, I went to see Dallas at the salon, she was absent and constantly absent. There was no way to see her. I then came back today and had my hair fixed. A hairstylist named Trudy took care of me. Right before she started her job, she asked me to lend her $20 and offered me to have my hair done, meaning re-do the unsatisfied haircoloring done by Dallas with no charges. She will only charge me for the haircut of $14.95. We agreed on that before starting the work. When the time to go the cash register to pay my bill, I was totally shocked that she has charged me the whole operation for $89.95, including $35 for Minimum Tips, $40 for Glazing and $14.95 for the haircut. I went home and felt my scalp burnt, bleeded and hurted. All of these troubles and injured lead me to the decision to write to you, hoping that higher authorities can help me to resolve this matter : I would like to get refund for the services due to me without charges and medical expenses, as I need to go to see a doctor to treat my bleedy spots on the scalp. I highly appreciate your serious consideration of this deceiving issue. I also mailed to you my original letter. Sandra Miller 9/26/10 I went to a Super Cuts store in Thornton Colorado near 120th and Washington , I was waiting with my husband and it was his turn to get his hair cut he sat down and the lady asked so what am I going to do to you today? He asked who the manager was and she said I am he asked her name and she said with an attitude Trina why? Well that is not a professional way to talk to someone. What are you putting out there besides a hair cut? Not only that his hair cut was messed up. Is there a manager above her aware of how this lady acts? I never will recommend super cuts . Ethan 9/24/10 Today (9/24/2010) I was going to get a hair cut/trim from Supercuts, so I thought yesterday. I looked up Supercuts locations on-line and noticed one at 3622 Rosemead Blvd. Well when I went there, I guess at some point they went out of business, just F'n great! Hey Supercuts, fix your sh#t! So, after that I headed to a Supercuts that I knew was still there in Arcadia on Huntington Blvd. I explained what happened to someone at the desk and they really didn't seem all that concerned to fix or take care of the problem. There is when I decided that Supercuts will never get my money ever again. I left there location and went down the street to a salon. I should have had my hair getting cut by 11:30am, but because of the B.S. my hair didn't start getting cut over an hour later. My hair only needed a small trim. At the salon where I finally was taken care of, it took them only 5-7 minutes and they charged me $5, I gave the $10 with a $5 tip... F Supercuts and all the incompetent people they have working for them! Ms. Rodriguez 9/21/10 Recently I visited Supercuts located in Waterfords Lakes in Orlando, Fl. Cara Herndon was my stylist. I have been getting foiled highlights with a cut from various salons for 30 plus years. Cara's technique and job was the absolute best foil highlights and cut I have ever had. She told me that she also works at another Supercuts South of 528. I plan is to go to whichever store she is at moving forward. Tom Darshay 5/17/10 Yesterday after noon, I went to the Supercuts located at 19040 Van Buren Blvd. Riverside, Ca. #107. My experience was that the store was not real busy and the ladies helped me quickly, but as your employee was cutting my hair she was having a conversation with another one of your employees in Spanish, I felt very uncomfortable do to that I do not understand Spanish. I choose to live in California and have lived here my entire life and I understand that it is a diverse state but I feel that for the amount of time that I was in your location ( all of about ten to fifteen minutes), they could have held off their conversation until I was gone. Although I have gone to this location for several years I am questioning if I will return. If you wish to contact me my name is Tom Darshay my Email is tddarshay@msn.com Thank you Robin Tripple 5/24/10 I usually take my teenage daughter to SuperCuts in New Hartford, NY. She has mid-length hair and had a dance to attend so I brought her in to get her hair curled and they wanted to charge me an outrageous amount more than what It cost me to have my own hair colored and highlighted. They really need to get their codes down to put the correct one in the computer since your prices are listed in the salon on the wall. They stand around steering at the codes list for quite a while trying to figure out how to charge you. The girl that did my daughters hair called another girl over which I assume may be a manager whom was very rude and said she should charge more money because curling hair is very time consuming so told the girl to use one of chemical processing codes. I really was upset and let them know that it was not right and she did drop the price down somewhat but not to a price which was fair as far as I am concerned. I will not go back to that salon for services ever again. This cannot be legal to charge whatever you feel like it when you have designated prices listed and people go in planning on that amount for you service. These girls need to be trained on the proper charges and codes for their services. I am interested in a response as to this matter. You may contact me through my Email which is robintripple@gmail.com AR 5/28/10 Hi, I just contacted this store, and they said that this is incorrect. They are a franchise and they are not the corporate office for Supercuts. The actual office is apparently is Minneapolis, and can be reached at 888-888-7778. sharon western 9/7/10 I frequent the New Jersey Supercuts on StateHwy 23 in Wayne NJ. After waiting for 35minutes to get my son's haircut, and being the last persaiting to go in, I had a technician tell me that because someone had put their name in before me I was after them,(3children) First off, if your customer is not there how do you do that? also, If I walk in at 6:30 and at 7:10 you then tell me it's another 20 minutes to wait, why wasn't I told this while I was sitting there for more than 35minutes? Your technican as well,(her name is Stacy) took a long time on 1 haircut, while the other two finished 2 people to her one, this technician who was not only slow, and oviously stalling took over 40 minutes for a buzz on a little boy? uh hello? someone should be watching this shop, no management on ? ridiculous.... Doreen 9/9/10 This is for Jessica on Hillside Ave in New Hyde Park, NY Way to go Jessica, I hope corporate office is reading in,,,, I found a new hair dresser, Jessica helped to fix a bad hair cut I previously got from another salon, she was very curtious and showed she really cared. I walked out of super cuts with a confident feeling that I found exactly the person to now cut my hair. I will be back for the color and highlights too. THANKS JESSICA !!!!!!!!!!!!!!!!!! David 6/16/10 I have been a loyal Supercuts customer for many years. I was traveling this week and needed a haircut. I looked up on line to find the closest facility. I called the store and Shawna answered (955 South E Street, San Bernardino, CA). She was so polite and extremely welcoming. Over and above the normal courtesy of someone who answers the phone. I set up an immediate appointment. I asked her if she would be providing me my cut, she said absolutely. As soon as I walked in she greated me with a smile and by name. I know you get negative feedback about experiences. I just wanted to provide you with some positive feedback. Shawna was awesome! I have visited so many different supercut facilities and never have I had a person like Shawna. She ia cut about the rest and represents herself and Supercuts well. She was so energetic and engaging. She was upselling from the start about some tea treatment. I never get my hair washed, just a cut, but with her, I felt like I couldn't say no. it was an amazing experience. She gave me one of my best cuts ever. I walked out feeling like a million bucks. Anytime I am in town on business and need a haircut, I will ask for Shawna. She deservices a special THANK YOU AND CONGRATULATIONS!!! Please forward onto to Steve Price, CEO. It is important for him to hear about stylists that go above and beyond the call of duty. Thanks for listening! Real Corporate Phone Number 8/2/10 Please note that address and phone for SuperCuts posted on this site are not accurate. The actual phone number for SuperCuts Corporate office is 1-888-456-2887 and their address is 7201 Metro Blvd Minneapolis, MN 55439 Robbyn Foster 8/4/10 I would Like to lodge a formal Complaint against the Woman Working at the Super Cuts Store at 3019 Countryside Drive, Turlock, Ca. On the Night of Friday 7/9/2010. My Husband and I rang the Store at 8:45pm.He explained that he was just off work from his regular job late, but had to announce Nascar the next morning and really needed a Haircut badly. He said would be there Right on 9pm (closing time)The Lady told him that would be Fine, She would Wait.!! At 8:50pm we arrived. BEFORE 9pm!! Closing Time. He was told by the Woman they were Closed. We said but we Called You?? You Didn't Call Me.!! Then it was Okay Maybe you Did Call, But "I Have a LIFE Too, Ya Know..!!" (the other girl there, was sweeping and just shaking her head). My Husband was very upset, and said "I can't believe your pulling this Garbage when I rushed over here after calling first" so The Woman called Security on Him..!! I Just wanted you to know that not only are you loosing the business of Our Family & Our MANY Friends, But keep in Mind that he is an Announcer and He LOVES to Talk..!! sergiou 8/13/10 Super cuts in delray beach fl doesn't deserve even 1 star. My 9 year old daughter could have cut my hair better that kayla. I'm positive this was her first hair cut ever. When corporate numbers are down and you start closings stores, you'll know why eleanor 8/13/10 bad experience today 8/13/10 at 1000 Bald Hill Rd., Warwick, RI. Gina - more interested in talking to other hairdressers. Never stopped whole time cutting my hair. I explained to her I did not want my neck shaved - she proceeded to cut the back of my hair too short and therefore wanted to shave my neck. I stopped her from doing that. Why can't hairdressers listen to what you want done. Of course when you're carrying on a conversation with someone else how can you even care what the customer requests. Five weeks ago I was at the same shop and Alyssa did my hair - she did exactly what I wanted and concentrated on her work - not thinking her day at work was a party. Dominique 7/25/10 well were should I start we come in to a supercuts location here in Albuquerque and the assistant manager was rude. the whole time I felt unwelcome she should not treat people like that at all leticia 7/24/10 Friday morning I went to the supercuts on Firestone blvd & patton rd in downey. I Needed my color touched up and a trim, Blanca did My hair. During our conversation she told Me she was the manager. I told her I had to Be somewhere after I got my hair done and I Had people waiting for me. While my color Was setting, she helped others and was being Too chatty and taking her time. When it came Time to pay, the services were $43 and I included A $5 tip on my visa to equal $48. She swiped my Card and charged me $38, she told me it was a Mistake and made a seperate trans for the difference. I told her that was fine and I signed both Trans print outs. She was taking forever with Getting me a reciept and I was in a hurry and told Her I didn't need one, thanked her and left. When I checked my balance saturday, there was The $38 & $10 I approved AND A THIRD TRANSACTION for $48 I DID NOT APPROVE!!! leticia 7/24/10 And another thing! I had pretty purple streaks In my hair and after my visit to re-color them They are the same color of my hair!! I have Black hair! I'm all around NOT A SATISFIED CUSTOMER >:( Don't go to the Downey CA supercuts on Firestone Horrible! Albert M. Lazarek, Jr. 7/24/10 Dear Corporate, I am writing to you to inform you that I went into one of your Super Cuts locations. Located at Syracuse New York State 4729 Onondaga Blvd. (315) 475-7950. I went in Friday 10/23/2010 in the evening. The person that cut my hair Used a shaver for buzz cut. when I asked her to taper the hair on the back of my neck. She asked ME what size trimmers to use. Shouldn't she know without ME telling her? I should be able go in to have my hair cut without needing to tell them what tools to use on my head. Shouldn't THEY be trained to know what tools to use to take a little hair off the sides, taper the hair on the neck and shorten the hair on the top. That doesn't mean to shave it all off on the sides and neck. I needed it tapered on the neck to cover up a birth mark that is on my lower neck to prevent possible cancer formation. It was all shaved off of my neck. When she shaved up the side of my head the trimmer cut into my scab. YES I HAVE DRY SCALP OR EXIMA. she knew this when she inspected my head before she started to cut. Her reply was OPPS your head is bleeding I con not continue to cut your hair. Well yeah it will bleed taking a shaver to a dry scalp area. An education should tell her that. She said We need to still charge you because we still did the work. I will call around to see how much to charge you. After a few phone calls she decided on a child's cut of $11.00 or $14.00 with a $5.00 certificate on next hair cut. What makes them think that I will ever go there again! I might be 41 years old but I am not a retard. The cut was not worth paying for but I paid for it anyways and without a tip!! Now I have to wear a ball cap ALL the time instead of some of the time. I cannot have the hair fixed until the head fully heals. So I wear the ball cap all the waking time for what 2 to 8 weeks. I can't even get it fixed somewhere else. My email is enacks@yahoo.com if you want picks of my hair. O by the way I considered to put this complaint on youtube!! I don't think I should pay for a botched job. I will let people that I know personally to GO somewhere else. Page 1   Page 2   Page 3   Page 4   Page 5     Write A Review For Supercuts Corporate Headquarters Note: This is not to be used to contact Supercuts Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Supercuts. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Your Name Your Rating (5 Stars) Best (4 Stars) Better (3 Stars) Good (2 Stars) Fair (1 Stars) Poor

Other Headquarters  Hhgregg, Inc Corporate Office  The Gap Corporate Office  Victoria's Secret Corporate Office  McCormick & Schmick's Corporate Office  United Airlines Corporate Office  The Goodyear Tire & Rubber Company Corporate Office  Ken Garff Corporate Office  Converse Inc Corporate Office  Starwood Hotels and Resorts Corporate Office  Xm Radio Corporate Office  Massage Envy Corporate Office  Michael Kors Corporate Office  Shutterfly Corporate Office  Cabela's Corporate Office  Safeway Corporate Office  Youtube Corporate Office  New York & Company, Inc Corporate Office  National Basketball Association, Inc. Corporate Office  McAfee Corporate Office  First Data Corporation Corporate Office  GNC Corporation Corporate Office  Chrysler Motor Corp. Corporate Office  Bealls Corporate Office  Facebook Corporate Office  Subway Corporate Office  more

Copyright © 2009-2012 eCorporateOffices - Privacy Policy - Contact Us - Location - Radio
All reviews on this website are user-generated and we take no responsibility of any kind for the content which is posted. We do not know the accuracy of the reviews.