910 Louisana St. Houston, TX 77002
(713)241-6161
Reviews For Shell Oil Company Corporate Office
Jean  | 5/11/12 |
| I just gas at the Shell at Croft and Hwy 44 in Inverness, Fl. I went in with a Winn Dixie card and got the correct $.30 off per gallon, BUT the base price was supposed to $3.56. They charged me $3.319 per gallon because I didn't pay with cash. I USED A SHELL CARD for crying out loud!!! They're supposed to be the same price. I wont go there again. | |
| nicole | 3/12/12 |
| ok i just went to get gas at the local shell store and gas station. i wanted to use my winn dixie discount card but not pay at the pump. cashier said no problem. he did everything i went out to pump my gas and found he only authorized the most expensive gas, i heard about them doing that in the community but seeing as this was actually my first time using the winn dixie card i had a hard time thinking that they were doing this on purpose. now i am positive. his only response was i authorize unleaded gas. my response was they are all unleaded, i come in here to save money on gas and you give me the gas that is almost a dollar more then the rest. i informed him that people in the community that support his store have been talking about this store over charging and doing wierd stuff with the winn dixie card program. i told him that people in that community have closed this store down before and if he did not figure out what was more important to him that they are well on thier way to gearing up to do it again. i am very dissatifie with this store especially since i have been defending them.he denied being the owner at first them when i demanded he get someone here to fix this problem cause at first he refused to fix it, then he said he was the owner there was no one else. after a line started forming behind me he finally said he would fix it. i am coping this on the winn dixie site also. store information: fast run food mart 6062 9th street north Saint petersburg florida 33703 #700 727-527-1223 | |
| Michele | 2/29/12 |
| I have been a local customer of Shell for over 25 years. A couple of months ago I had some charges on my bill that blatantly are not mine. One is for 27 gallons of gas when I drive a Grand Prix and cannot even hold that much gas. I just received a letter that after investigating this they have come to the conclusion that the charges are mine and I am responsible for them. I use several hundred dollars worth of gas every month and have always used Shell and have paid my bill in full, on time every month. I will never use another Shell station as long as I live and will encourage every one I know to stay away from them. They are already scamming us at the pumps each day and then are practically going to call me a liar. This really irritates me. Don't trust them. | |
| mrs.. gunter | 2/9/12 |
| cooler is not working well.....try to tell the sales person and was told go home and put it in my reg... guest i am going to buy hot beer and get it cold at my home befoe i drink it... not...cooler going out could u please replace it thanks..... mrs.gunter | |
| mrs..gunter | 2/9/12 |
| shell station at hwy52 and 109 in portland tn..cooler is not working. cold drinks are hot not very cold..i enjoy drink a cold beer or a coke cold not hot ..manger said work order hads been turn..and she said she did not thank the drink are hot and i dont thank they are very cold.. mrs. gunter | |
laptop battery  | 2/7/12 |
| More and more people are caring the laptop battery¡¯s life now.They want to know how to use so their inspiron 1525 battery,pavilion dv6000 battery or hp g60 battery can last longer time.Well,let me give u some useful tips. 1.Keep your 1525 battery or inspiron 1545 battery cool. Dell 1525 battery degrade more quickly when they're hot.That means you should keep vents clear -- don't put your laptop on a fluffy pillow or a cushioned surface that will cover vents and trap heat. 2.Don't pack your laptop away in a backpack or other enclosed space when the dv6000 battery is still warm, trapping the heat. The hp dv6000 battery that's frequently hot to the touch will lose life a lot faster than the pavillion dv6000 battery that isn't constantly being stressed. Worst of all: If your laptop crashes or refuses to shut off properly, the hp dv 6000 battery can get extremely hot when packed away in your bag. Check it to make sure it hasn't gotten dangerously hot while stowed away over the weekend. 3.Don't charge your laptop constantly. If you only occasionally take your laptop away from a power outlet, but leave it plugged in to charge 24/7, you're leaving your laptop in a state of perpetual charge at the 100% point -- and that is bad for the g60 battery 's long-time health. 4.If you tend to use your laptop mainly at your desk, exercise your hp dv4 battery by running it down and recharging it once or (even better) twice a month. 5.Alternately, you might want to physically remove the dv4 battery if you're using the laptop at your desk for long stretches of time. If you do remove it, don't store it in a fully charged or depleted state. It's best to store it in the middle -- between 40 and 50 percent of full charge. | |
| laptopbattery | 2/7/12 |
| More and more people are caring the laptop battery¡¯s life now.They want to know how to use so their inspiron 1525 battery% | |
| Sharon DeNauro | 1/25/12 |
| On Jan. 3, 2012 I went through your car wash and it riped the runner off of my car. I believe you should of gotten ahold of me by now and I should not have to chase you around to get you to do the right thing. The station is located on the corner of Lyon and Florida in Hemet California. Your employees took pictures and filed an incident report. What is the problem???? | |
| Priscilla Medina | 1/18/12 |
| I went to pump gas in the city of Downey. I gave the cahsier $20 and when i went to pump he never put the $20 for my gas. I went to tell him and he acted like he didnt know me- not even with a receipt! He straight out stole $20 from me and God knows who else! So not cool! | |
| driver | 1/18/12 |
| 1600 N western shell gas station at chicago il: poor customer service by night shift male cashier. On duty without shell dress, no name tag, face covers with cloths, no greetings. Kick him out. | |
| Art Martinez | 1/5/12 |
| I visited the 851 fm 1103, Cibolo Texas store, I only visit the car wash but it seems my last 3 visits at least two of the stalls are not accessible due to piles of mud from trucks and trailers. I worked around it but now the rinse cycle still puts out soap when you're trying to finish. I spoke to the manager, Tracy Martinez, who was in the stall shoveling mud trying to clean up and she let me use a different stall at no charge. This is the first time I get to a car wash where my vehicle ended up dirtier than when I got there. I am going to Facebook all my contacts to let them know not to do business here. The manager can't do it by herself and sorry to say, I will not do business here again. VIP Entertainment Art Martinez | |
| victor a alfonso | 12/22/11 |
| I went in the shell station located at 8775 west flager st 33172 miami fl , Iasked the station cashier name ROSA at 1.30 pm 0n Dec 20 2011 if they honor -Winn Dixie card ,she repied no and I do not know of the near service station the honor the Winn Dixie card. I requested $5 dollars using my state farm credit card, she asked me in wich pump I was located I look true the window and I point my car to her but she was unable to do it because all the advertisment are blocking the view of the pumpsI told her pump No 6 she runned my card and gime the receipt ,I went to the pump No 6 and I can't get the gas going ,I went back inside the station and asked her about the problem ,she asked me - what pump I'm using I respond N0 6 ; she told me no sir you are in pump 10 , you told me that ,you told me 10 ,that is your problem nows | |
| N Sterman | 12/26/11 |
| According to the California Business and Professional Code, " every service station in this state located within 660 feet of an accessible right-of-way of an interstate or primary highway, as defined in Sections 5215 and 5220, shall provide, during business hours public restrooms for use by its customers." Last week, I stopped at the Shell station in Murietta California at the Los Alamos exit of Highway 215 l to get a drink and use the restroom. The attendant told me that they do not have a restroom and are not required to provide a rest room since they do not serve hot food. He then directed me to a restaurant across the street. This is a blatant violation of the code and needs to be corrected immediately. | |
| Andres Tzintzun | 12/16/11 |
| I go to the shell gas station every day to get a muffin and a coffee But then i decided to get some other items as well no complain. one Day I went in to buy an ice tea and i drank the whole thing. Within an Hour i threw up the ice tea i checked the bottle and it had expired four months Before I even knew. I went in and told the clerk to tell the manager. Two days later I go in buy a bag of beef jerkey and ate about two pieces before i knew that the beef jerkey Had mold all Over the place. I am disgusted by all shells and i wont ever go Back this is just nasty how they have there shell on corner of Margarete and avery in mission viejo ca | |
| Dan Kidd | 12/17/11 |
| I received a letter today from city Bank telling me I now will have to pay a $35.00 membership fee to use a Shell Credit card which I always pay off monthly . I was also informed of a minimum $2.00 per month fee for interest and that each purchase would be charged an interest rate compounded daily. I will be stopping all purchases for me and my business Startting today and encouraging all my customers and friends to do the same. From now on I pay only cash to the cheapest stations and no longer consider Shell as my preferred place to do business. If you want to keep me as a customer you better rein in your credit provider for your cards especially since my taxes are already used to bail them out. | |
| "Gene" Sunnyvale, CA | 11/30/11 |
| Sunnyvale/Femont Shell, Sunnyvale CA Gass nozzle malfunction. Gass all over me and the car. Tried to get owner/manager information. Indian clerk refused to give to me, and told me to come back in three days. When I did I was told to come later in the night. Still no owner manager. I had to contact the police for the clerk to show me the business license. The clerk then gave me phoney telephone numbers for the owner. I can't get info on a responsable. What would have happened if I had fallen down on all the spilled gasoline and broke a leg? | |
| Ann Dalrymple | 11/24/11 |
| I am a regular Shell Oil customer because of its teaming with Giant to provide gasoline price discounts. When I rolled into the Shell on Franklin and Reisterstown Road today (Thanksgiving Day), I discovered 2.7 gallons too late that the manager had caused the most expensive gasoline to be pouring into my car, instead of the lowest octane gas, which I had selected - costing me 20 cents a gallon more than I had anticipated paying. I stopped pumping when I discovered this and then tried to use my discount on the lowest octane gas to complete the filling of my car. I could not do this at the pump, and the manager, who was an Arab, refused to rectify the problem. I told him, I would never fill at his station again. Interesting, there seems to be no easy way to contact headquarters to complain and get recompense. | |
| Angry Female | 10/4/11 |
| My friend purchased gas at Shell on broadway off 39th st KC,MO. The clerk on the day shift who is old enough to be her dad started flirting with her everytime she visited the store during his working hrs, they exchanged numbers which lead to sex talks and sexual text messages during his work hours, he started pressuring her and he promised her money which she needed and said he would be her boyfriend if she would send him a picture of her vagina, he asked her several times to send a picture/ I found out that she sent him a picture of her that she took in the bathroom in a bikini. He also flirted with me and asked for my number too. I just went to the store to see who the clerk was. She is embrassed that she put her picture out there for everyone to see. I am very upset that employees act this way and prey on underaged girls at a business when they are suppose to be working does this fall under sexual harassment or preditor. 816 582 1781 preditor. (816)582-1781 | |
| Lindsay Meyer | 9/25/11 |
| My family and I stopped at the Shell Station at 119th and Strang-Line Road in Olathe, Kansas. My husband went into the station to purchase a can of chewing tobacco. The employee behind the counter was eating ans didn't bother to acknowledge the customers on the other side of the counter. When he finally did look up from his meal, he said "what the f--- do you want?". My husband and the other customers in line were appalled at this behavior. I would hope that you would have better customer service at your gas stations. I am writing this in hopes that this employee is reprimanded and given better instructions on how to speak to customers. | |
| mike shope | 8/8/11 |
| i stopped at my local shell station to get fuel all i got was a tank full of water the company will not do anything where i had to have my truck repaired. our company spends around 2000.00 per week for fuel for our trucks but no longer will they get our business. it is a shame that a large company will not stand behind there product.they havent heard the last of this i have contacted the local news and they want to do a report on what happened. and i have all the paper work to comfirm the trouble i had. when i get done they will lose more than 687.50 in business that is what it took to get my chevy 3500 repaired. and also the loss of our company business. guess when you are a large company it doesnt matter who you shit on..and this isnt the last post | |
| JASON.................................... | 8/10/11 |
| Maybe some of these people complaining should look up the 60,000,000.00 judgement against Shell in Eugene Oregon-Personally I have boycotted all Shell,shell products and services and anyone who knows the truth and goes there anyways.....Georgia pacific has also had a new run in with federal law having to pay 24,000,000.00 in fines......Shell and they're partners are just as screwed up as they're Grampas during the 2nd world war......Look into the same connections and you will see the truth......I,m off to go lawyer shopping due to related issues....P.S. Don't be afraid of these punks and report all activity to the US Justice dept. ,TITAN,FBI and as well as other groups higher up the food chain of justice....I don't think local enforcement is that bad its just low rung authorities have a past record of being somewhat cowardly and over-worked................ | |
| Eileen Wilson | 9/17/11 |
| I was in the station at 4900 Peachtree Industrail Blvd. in Norcross, Ga. My grandson wanted a Feeezone. We put the glass under the machine.Cherry syurp sqirted out at us. All over my shirt, his shoes and the floor. NO SIGN ON THE MACHINE. I called for help and the man did not help us. I said we need paper towels and he said there is a bathroon over there and the machine is out of order.WELL. I went into the bathroon and no paper towels. I ask again for some paper towels and he then gave us some. I ask for the manager's #. I have call Cindy and John 4 times each and no respones. I would like to hear from someone. | |
| Diana Schafer | 9/19/11 |
| If I could give this a -0- stars I would. I and my friends are offended while watching NASCAR. Your Pennzoil commercial just makes me scream. You must think NASCAR people are stupid and uneducated. Or your copywriter does not have a grip on the ENGLISH language (what school did he graduate from). I DO NOT BELIEVE ******FUNNER*******IS A WORD. I do not want my 8 year old grandson to HEAR or THINK THAT ******FUNNER**** IS CORRECT. UNLESS YOU ARE TARGETING THE UNEDUCATED public.I tried to contact anyone from Shell or Pennzoil but I get Manila, Philippines or VOICE MAILS!!!!!!! Maybe I need to contact NASCAR next! There are lots of choices of oil, gas and things that Shell represents maybe it's time for a change. | |
| kenneth foreman | 8/15/11 |
| Your register person at your shell station at powerline rd and sw10th st in deerfield beach fl.is a rude lady. Every time I go in there about 2 to 3 times a week she makes a big deal about me buying an alcoholic bevererage.She gets all consumers in the place involved in my purchase. It was 8:43 on monday the 15th of august. She is a spanish woman with black hair down to her shoulders and I am tired of it. I spend over 700 a month in gas and supplys but no more. | |
| Bob | 8/16/11 |
| I would rate Shell's customer service lower than 1 star but it is not an option. Shell just threw out their 5% rebate on Shell gas purchases and dropped the 1% off everything else to 0.5%. I had this Shell card for over 15 years. I attempted numerous times to talk with management at Shell's Houston Corporate office. I was told 3 times, I would get a call from management.....never happened. Fourth time I called, I was informed there was no one I could talk to. I cancelled my Shell Mastercard and will no longer purchase Shell products. For everyone's information, there is a card out there that gives cash reward of 3% off "ANY" brand of gas, 2% off groceries, and 1% off everything else. That and no ridicilious rules of what is/isn't spent every month. This card is easily found via internet search of "Reward Credit Cards". Regardless of record quarterly earnings, Shell continues to pump up their "bottom-line" with no sincere attempt to reward loyality. Goodbye Shell............. | |
| Manfred Schmidt | 8/20/11 |
| We're wondering if anyone at the Shell Oil company ever checks on the conditions of the restroom facilities of various franchises. We frequently make trips from Ann Arbor, Michigan to Madison, Wisconsin, traveling along I-94 in Michigan. During the summer season we stop at mile 46, the Hartford exit, to buy fruit from McFarland's fruit stand which is adjacent to the Hartford Value Market on the north side of the highway. In order to minimize stops along the route, we often fill up at the Hartford Value Market Shell station, despite the fact that their prices are usually 10 cents higher than other Shell stations along the way. What distresses us is that the restrooms, particularly the men's facility, are worn, do not appear clean, the water faucets leak, there is often no soap, no place to dry your hands and the locks on the doors are either non-existent or do not work. This is a busy station and it looks to us as if it is prosperous enough to invest a little more money in cleaning up and repairing the restrooms. If it were not for the fruit stand we would not stop there at all, and, in fact, once it closes for the season, we don't bother. | |
| Andrew Price | 8/22/11 |
| Put 10 gal. of regular Shell fuel in car in Kingman, Ariz. Had to stop in Searchlight, Ariz. b/c ck. engine light came on. Car would not restart and needed towed 40 miles to Henderson, Nev. Honda dealership. Tech discovered DIESEL FUEL in tank!! Destroyed the cat converter, and ruined the engine. Hard to pinpoint station from receipt b/c there was no address- just Shell. Called both stations after getting merch. # from credit card co. and both denied it was their place and stated they had no problems! Have sent a mountain of documentation to Shell, emails, phone calls, absolutely no followup. Calling their posted number to talk to a supervisor get the generic "he's in a meeting when can he call you back?" But of course he NEVER DOES! What gives? Shell had no problem making sure the fuel I got was charged to my credit acct. promptly and accurately...but they can't seem to tell me exactly which station it came from??? have already filed a complaint in Ariz. w/ the State Dept. of Weights & Measures, guess contacting BBB is next and perhaps a lawyer! I guess my biggest mistake was stopping at a Shell station, something I will never do again. | |
| Jason | 8/22/11 |
| 3101 S Providence Rd E Green Meadows Rd Columbia, MO 65203 I am writing that above location of shell gas station is full of rude people working. It really disgustes me that people like that work for shell. Shell will lose my business and my families. They scammed me. Not only did I fall because of the wet floor and no signs put on for wet floor. The store is in poor condition I would expect something better from shell. I also saw rats by the counter. The gas pumps are all out of order. The building was so nasty. By far, the worst station I have been too. Please have a look. Certainly do not expect this from shell. Don't know how they still have the franchise. | |
| Leslie Root | 8/26/11 |
| Your listing for your # in a store in ok. is incorrect my number is 580478**** and you have this listed as your number to the shell near me .. please correct it i have been getting alot of calls from your customers.. | |
| Harriet Allread | 8/27/11 |
| Half the problem is that half the Muslims have the Shell stations now, or work their anyway. If it is a station owned by non Americans, I do not buy from them. Period. | |
| Dormand Long | 7/11/11 |
| Gross Negligence at Shell service station on I 35 in San Marcos, Texas On July 25, 2011 at 1:30 pm, we sought to find a Tier One gasoline provider between Austin and San Antonio to fill up our gas tank. Unfortunately, we pulled off I-35 south lured by the tall Shell sign, assuming that the station would meet corporate standards for cleanliness and management. The Shell station at 207 I-35 South in San Marcos, Texas had the following aspects of gross neglect and mismanagement, which suggests that Shell Oil Company has little or no review of those stations which bears its company's highly advertised name: * spillage of diesel fuel over one third of the covered concrete service area. Some absorbant material had been applied to the spilled fuel on the concrete, but this condition led to many of the customers who stopped there tracking diesel fuel into the interior of their cars and thus having a pervasive stench from the odor of the fuel. * the men's room was filthy and obviously had not been serviced or cleaned for many, many customer visits. This is a vital part of effective management in a retail establishment in which the use of restrooms is an understood vital service in exchange for making a purchase at that establishment. We bought $60.73 worth of gasoline at that station. * the receipt printing function on the pump was not working, which forced customers needing a receipt to go inside and thus have to wait in line for the clerk at the register to print a receipt. * the interior segment of the service station was poorly cleaned and disorganized, reflecting poor management. On future road trips we will probably avoid stopping at Shell stations, given the inadequate care that Shell dedicates to the selection, training and auditing of its franchisees. We travelled over 1,000 miles on this road trip and the low point of the trip was this stop at the Shell service station at 207 South I-35 in San Marcos, Texas on July 25, 2011. Dormand Long | |
| Bob | 7/15/11 |
| I have had a Shell MasterCard for about 15+ years. This card gave me 5% back on Shell purchases. Now Shell is cancelling the 5% cash reward for loyalty. Shell states this move is necessary "in order to maintain a positive financial portfolio. I doubt this move is necessary since they are showing record quarterly profits. I believe the move is necessary because of their greed. They will give me $0.10 off per gallon...IF...I purchase over $500 gas per month. I called Citi Bank who issues the card for Shell.....they blew me off. I called Corporate Shell in Houston, Tx. Customer Service told me I would receive a phone call from a Manager. Never happened. I called corporate again, the Solutions department said a manager would call me. Again they lied directly to me. So with no Shell gas cash incentive, why should I look for Shell stations to refuel? There are other credit cards on the market that DO give cash rewards on gasoline purchases............"any gas brand". Goodbye Shell!!!!!!!!!!!!!!!!!!!!!! | |
| LEXI WRIGHT | 7/17/11 |
| I WENT IN THE SHELL IN HOUSTON TX, ON SOUTHWEST BLVD, TO PUT MONEY ON MY PREPAID VISA CARD, AND THERE IS A YOUNG BLACK GUY IN THERE, LAUGHING THAT HE DOESNT KNOW HOW TO DO HIS JOB, AND SHRUGGING HIS SHOULDERS, AS IF HE DOESNT CARE AT WHAT I AM NEEDING TO BE DONE, MY ISSUE IS WHY DON'T THEY FIND SOMEONE WHO IS QUALIFIED FOR THIS JOB? INSTEAD OF SOME YOUNG THUG? | |
| Clyde Flowers | 7/3/11 |
| No complaint, just wish to tell you how you can get better milleage with your gas. Thanks clyflw7@aol.com | |
| Tony Abiog, DMD | 6/15/11 |
| To whom it may concern: I've been a Shell customer since 1986 to the present. I never had any issue what so ever not until today when I filled my tank on 6/11/11. I've been using this gas station for many many years at 5607 Almaden Road, San Jose, Ca and doing the very same way of pumping gas like everyone else for that may years. The tank got filled but the pump never stop spilling into the pavement not until one of the customers grabbed my attention and pointed out the spill. I immediately shut it off and advised the person at station. He said, "this happens when the car sensor is not working". I said,"the pump has the sensor and has been doing the same thing. So, I said, "then, I'll be paying for the merchandise that just went on the ground". He said, yes, that happens. A couple days later,I pump up at the same station for my other car just across the pump I used when the spill happened. The same thing happen with this BMW X5 filling up. Spill was on the ground just like mine. From these two incidences and possibly more before me, the station is not doing anything yet. I think they shoundn't be using the pump not unti it is fixed. In my case, the gasoline that I was charged for just went to the ground. This is a case of neglect in the part of the station and customers suffer for it. This is not fair. The station has be penalized and credit me of 10 gallons of gas for their negligence. | |
| Oakley | 5/20/11 |
| Here's a good scam in Miami Fl. Golden Glades Shell Station Store# 17080. Their price sign for Regular shows $3.70. (Average price here is $3.89) I pull in to buy regular gas expecting this price. I paid cash at the window, and return to the pump. I notice only then that every pump has a sign over the Regular Choice that says you can only buy the higher grade at $4.02 The attendant gave me a receipt showing that I purchased Regular Gas..... somethin's up here, and I'm going to ask an investigative reporter to check this out. seems like bait and switch to me!! | |
| Robert Morris | 5/7/11 |
| I would like to know why all of a sudden everytime We fill up at the station in Budd lake nj 07828 our service engine light goes on. We have checked the gas cap to be fine. We go to another station And its fine. | |
| Vicki K. Turnbull | 5/10/11 |
| We have a $1200 limit on our shell card that we have had for 22 years. We pay the balance in full on time every month.Recently my son's card was denied because we were "over the limit." My payment was a week EARLY and was at Shell, but had not been processed. The balance from last month plus the current charges exceeded the limit so my son couldn't pay for his gas. I was furious and called customer service. They told me they didn't know I was going to make a payment!! After 22 years of never being late?? Besides, last month's charges were roughly $700.00 so I was nowhere near the $1200.00 limit. They said they add them together so I said that my credit limit is actually only $600.00 per month, but she said "no" it isn't. Both customer service reps I talked to did not want to admit that Shell had not processed my payment which was what caused the problem in the first place. We closed our account immediately after 22 years and will never shop there again. | |
Travis Mcmenomy  | 5/10/11 |
| I have been going to the shell on hillsdale and forfolk in san Mateo ca for the passed three years and every morning the customer service rep "Felix" makes me 10 to 15min late for work because he is closing out the register... I have asked him quit a few times if he could do it earlier in the morning so that he does not effect my job... All he dose is shrug his shoulders and shake his head no thro the windo... I would like to knOw if shell is going to start paying me for being late sense it happens so often... | |
| Shell doesn't read these | 4/21/11 |
| Folks, how about finding out the physical address of the corporate offices and filing written complaints via the mail system? It would probably work better and maybe...just maybe...some grand pooh-bah at Shell will read them. I highly doubt anyone from Shell reads these online complaints. Too bad, but true. | |
| Bigdikbstrd | 4/17/11 |
| I live in San Diego And went to a shell gas station annd went to pay at the pump with a Visa gift card and the pump said to go see attendent so I did and he ran the card through and it came back declined , well it turns out that shell took out $75 when I slid the card through the machine that keep i mind dident give me any gas, said to see attendent then the attendent swiped it as a debet card and it took the remainder of the balance that was $48 because they want that deposit before you get your gas or a grand total of $123 and I got no gas the $123 was my balance when I pulled up to the pump 65155087 Flag this comment | |
| Frank Fishar | 4/8/11 |
| I stopped to buy gas at Shell "Star Stop 41" 26285 Southwest Freeway in Rosenberg, Tx and I needed to use the restroom. As a former employee of Shell Oil, I was totally disappointed in the condition of the restroom. I have never see such a dirty and filty restroom at Shell before. I didn't use the restroom as it made me sick. I mentioned the condition of the restroom to Mr. Mir who works there and he belittled me and didn't offer to check the sitution out for himself. Can Shell get better trained operators at their branded stations? | |
| Pirate | 4/1/11 |
| Shell Clearview and West Esplanade - Slowest pumps in the South - Why | |
| margy mccarney | 3/29/11 |
| I'm calling in to complain about an incident at the K Shell Gas Station in Sarasota, Florida on Arlington and Tamiami Trail. I stopped to get gas at this station...it was very busy...people waiting behind me to get gas...which is not the problem. The problem was a woman who parked her car in front of the gas station along a yellow line which blocked me/people from being able to exit the gas station so people behind me could move up..My car was running...I was waiting to exit while this rude woman went in to the station...I asked her to please move her car so I could get out and she rudely said...I'll be out in a bit. It was clearly a no parking area for a reason! It took a while, so I first beeped the horn because I could see her just standing talking with the cashier...she had clearly already purchased what she needed and was trying to be rude and not move her car purposely. I went in to the store and told her she was not suppose to park there with the yellow line...The cashier and her started yelling at me....the cashier said she can park there if she wants people do it all the time. She'll be out in a bit...The cashier told me ..."she is a employee here and we are talking!" I could not believe how rude both these women were...and they are both employee's of this station...You had an employee blocking traffic and being rude to patrons! If the were employee's of mine they would be fired for being so rude to customers. It was a no parking zone...i asked her to please move her car before she went inside...she took purposely took her time chatting with her friend/co-employee and then they both yell and scream at me. How rude!!!!!! | |
| Brittany | 3/25/11 |
| I live in the Lake Tahoe area and it has been a severe weather warning on and off the past couple days and we had to get off the highway and parked for 5 min in a snow storm, we went to go in the store and got rudely greeted and was told the owner was about to tow our shit with his jank pickup with a shovel on the front of it plowing his clear parking lot. I could not believe how rude the person working was. I will not be surprised or sad when shell ends up going out of business if they don't change their act towards customers only trying to sit in a parking spot for a minute!!! Fucking unbelievable | |
| Gayle | 3/17/11 |
| I went to shell the other day with a Shell Gift Card I had purchased at Publix (a grocery store) and it got stuck in the pump. I had to have a clerk come out and remove it which took quite sometime. He had to use plyers..I was very patient. So today when going back with two more $25 shell gift cards I went inside. I asked for $30 worth of gas and purchased 4 Pepsi at $2.50 each. My total being what $41 something with tax. I presented both Shell cards and the clerk rang in the first one then said there was a zero balance on the second one. I said What!? I just bought it try again. She said oh I know I can only use one! Again I said What!? She said the register wont accept two!?!?!? I was like that makes no sense. By now people are lining up and Im feeling like Ive done something wrong. I say okay well just give me the $25 in gas. She says I cant you have to pay for the difference. WHAT!?!?!? I tell her I cant I have no money she says well I cant do anything. Its the way the system is. Its locked up. I cant give you the card back. I cant give you just the $25 in gas. I have to finish this transaction. I tell her to call someone she says she cant. This goes on for over 10 minutes. SO I go to the car bring in some money that I had stashed and pay her. I tell her its the most rediculous thing I have ever heard of that I want corporates number she tells me she doesnt have it. I tell her I want her bosses number her name. I get it and I leave. What the hell is going on!?!?!?!?!?!?!?!?!?!?!?!?!?! HOW many times do we as consumers have to be inconvienced before someone cares. | |
| Dede | 3/21/11 |
| I am not happy with the Shell gas station in Chipley, Florida. I believe they are trying to pass off a cheaper gas for shell gas and no one will listen. I can drive to Hartford Ala. and get Shell gas there and it does real good in my car and i get great gas milage BUT when I get gas in Chipley the gas runs through my tank like water and i do not get near the milage i get when i fill up in Hartford. I FIRMLY BELIEVE SHELL SHOULD LOOK INTO THIS!!!! I know for a fact it is illegal for a gas station to do this. I will also be reporting this to the proper authorities. The word has gotton around in Chipley about this gas station and i know of a large group of citizens that are working on this same topic. I like Shell gas but i do not like thieves!! | |
| David L. Youngblood | 3/9/11 |
| I went to the Shell station in Joplin, Mo. The only one in town. All the pumps were bagged. I ask why. Got a smart ass answer. Because!!! I asked for more info. Answer, the manager told me too.. I asked when will be able to get gas. Answer Maybe today sometime. Is this anyway to treat a customer? I always buy gas there. I have a Shell card since 1980. Been all over the states and never have I seen pumps closed unless out of gas. No indication here..I need an answer please...dlyblood@hotmail.com. | |
| beverly young | 2/26/11 |
| I LIVE IN CORVALLIS OREGON, I HAVE GONE TO THE SHELL AT 2635 N.W. 9TH ST. CORVALLIS OR. 97330. ON 02-26-2011 11:01:07 AM 231402445 TO GET GAS, I TOLD HIM I WANTED 25.00 OF GAS. HE WAS FILLING IT UP, AN I HAD NO IDEA, UNTIL I TURN MY HEAD AROUND , AN JUST OF OF THE TRUCK , IT WAS UP TO 47.00 IT 48.20 WHEN I GOT IT STOP. I TOLD HIM. IT WAS 25.00, I HAVE EVEN GOT A FRIEND WITH ME , THAT CAN PROVE IT. HE SWORE UP AN DOWN I WAS WRONG. AN I HAVE TO PAY FOR IT. ON MY BANK CARD, NO CUSTOMER SEVICE FOR ME. I WILL NOT TRADE AT SHELL AGAIN. IT USE TO BE THE ONLY STATION I EVER USED. BUT I WILL DRIVE OUT OF MY WAY TO GET GAS.PEOPLE LIKE THIS NEEDS TO BE REPORTED, | |
| Noel Hebets | 2/25/11 |
| Could you consider hosting one or more "Fill Up For Libyan Freedom" day, where we consumers pay an increased pipe at your pumps, and you send on the increased profits to help the Europeans purchase oil from sources under Gadafi's control until he quits killing his own people? | |
| Higgland Park Illinois | 2/20/11 |
| Happened at 12:00 Sunday Feb 20th 2011 at Shell Gas Station in 1411 Park Avenue, Highland Park, IL I asked the person why you don't let me pay inside. Because my boss said don't open. But the people next to me was allowed to pump without paying inside. The man was yelling at me. Then I said why then you allowed other people and he said he knows that person for long time and he said he has never seen me before. I have been pumping gas in this gas station before without paying first. I use my debit card to pay. The man keep yelling. I thought the rule is during the day I can pump without paying. Then I said to the shop keeper which his name "Syed" You are prejudice and he said to me "You are not black". I said are you upset? Because the toner opf his voice really high and there were some witness saw me. And He said Yes I am upset because you don't know anything? Then he said get out of here 4 times and I said let me write down your name and I will be out. | |
| Tracy McDaniel | 2/21/11 |
| Don't get your car washed at the Shell Station located at: 1085 Virginia Beach Boulevard, Virginia Beach, VA. It tore my windshield wiper off, AND did not clean my car. When I went in to speak to the attendant/she said owner (she said her name was Susan Chong)she told me I use the car wash at my own risk. Ok, I understand that, however IT DID NOT clean my car. I want my eight dollars back. When I went in to complain, she called me a bitch! Thank the good Lord my daughter was on crutches--she wanted to go after that attendant/owner. I will be going to the courthouse tomorrow to enter a legal complaint. I will be calling the corporate office as well. I will NEVER, NEVER, NEVER buy from a Shell station again~~Does Shell even read theses messages?~probably not! | |
| Pablo Hernandez | 2/12/11 |
| I have a complaint, I was at the shell gas station located at 4 W. Irving park RD Benseville, Il 60106, and as I was leaving the gas station I had a car accident. I needed help to make a report and call the police but the worker at that gas station refuse to help me. I was highly upset considering that I always use shell gas and had pump gas at this particular location for over 10 years. Please consider this matter important. This is poor quality service. | |
| DOROTHY | 2/5/11 |
| THIS IS A FORMAL COMPLAINT TO Leominster Shell, 436 Lancaster St., Leominster, MA 01453. Cashier named Amanda has been stealing from customers and the manager is not doing anything about it. Her boyfriend comes around and starts calling her all kinds of foul language. Please checked the video and you will see what I'm talking about is true. Your policy should require drug testing for new current and new employee. Seriously. If you will not do something about this soon, I will go to our newspapers and spread the words. There few other gas stations nearby and their employees are very professionals compared to Leominster Shell. | |
| Maxine Liebl | 2/5/11 |
| I have been trying for two days to contact your customer service (Citi Bank) I wanted to pay my bill. I was put on hold for over an hour each time I called, 1-800-331-3703. The return on my statement is Columbus, Ohio. If they are closed down a recording shoud indicate this. | |
| Ryan Aceto | 2/8/11 |
| I need to make a complaint about one of your shell service gas stations. It is the shell station on 10254 Curry Ford Road in Orlando, Fl 32825. On Friday, February 4th, 2011, i put 74.02 worth of gas in my Mercedes S550. I always use the highest grade of gas in my car and never once had a problem. After fueling up that Friday, I did not use my vehicle until Saturday evening (feb. 5th) in which I did not go very far. It was parked most of the time I was out. On sunday, Feb. 6th, 2011, I then did not use my vehicle until around 6pm. My vehicle drove not even a mile, then the check engine lights came on, and within 200 feet the car shut down. I had to have the car towed to a mercedes dealership that evening and use my Girlfriends car to go to work. Mercedes called me on Monday and said I had contaminated gas, and the repairs would cost $1340.00!!!! I have a sample of the gas and also have contacted an attorney on this matter. I would appreciate a call back. If you can investigate this and get back to me. Mercedes has documented the problem, which is bad fuel, and which your station is only place I fueled up from,so your station is the one with the problem. Please contact me. Thank You.. Ryan aceto.. paesan1@yahoo.com | |
| Katie | 2/8/11 |
| This is in regards to your station in The Dalles, Oregon. I stopped in at about 5:15pm to get $10.00 of gas because I had none in my car and the Shell was the closest gas station to where I was. I asked the attendant for $10.00 regular unleaded to be put in and gave him my card. He said that the pumps were not running the cards and that he would have to take it inside and run it. After bringing my card back out to me and after I signed, I turned my car on to see that the tank was full! I looked at the receipt and noticed that he had filled my tank up to total $36.75. I sat there and waited for him to acknowledge me and when he did I told him that I had asked for $10.00 not for my tank to be filled up. His response was that he repeated it back to me to fill up on regular. I said that he did not repeat that back to me. This is the second time this has happened. My mother had gone there last year and asked for $15.90 of regular unleaded and the attendant put in $50.00. The people dont seem to care about there mistakes either. This was the last time I will ever go to any shell gas station! | |
| | 1/29/11 |
| Ok so you guys have shady services and bosses who leave to not hear complaints went and was told my transmission needed to be replaced found out they took it to a 3rd party and was not working pissed off.....u suck u have lies and cheats working for u and I want my money back | |
| Robin Karingada | 1/24/11 |
| 1597 Irving Park Rd, Hanover Park,IL. 60133 This branch is a very poorly managed branch. I was visiting family in Hanover Park, and I noticed one of my tires was low on air. So I pulled into this branch. I paid the disgusting $1.00 charge for air and as I pulled the hose to my tire, I noticed it was not working. So I went inside to let them know about this and "Roberto," was kind enough to tell me its not working. I said ok thats fine, just reimburse me my $1 dollar and I'll be on my way. He refuses to do so and says there was a sign that said its broken and I have to call the company its leased from. I replied by saying, thats not my job, its on your property and you can deal with it just give me back my dollar. His reply was," I'm not going to argue with you Man! Someone called the cops on me on this yesterday, you can call the company for your money back!" So not only was this a known issue, "Roberto" already had an experience with other customers. I work for a major US company and I know this is not how you treat your customers. Calling the store to speak with the manager is another journey because they never pick up the phone. Manager's name "Cal." Shell..over $1.00 you just lost tens of thousands of dollars...thanks to Roberto at this branch | |
| Cassie Loftin | 1/24/11 |
| I'd actually give this a negative 5 star. I used to go to Shell gas station all the time. I drive an hour to work, so they get a lot of money from me each year. Last night I went to get gas there with the kroger plus card, there machine outside's buttons weren't working to enter my phone number since i don't keep the actual card on me. This rude worker inside told me that I couldn't enter my phone number and that she had to see the card. I've never seen someone more rude than how she acted. Her name was Pam at the one on Peach Orchard in Augusta, Ga. I hope she is fired, because she just ruined it for my business there. She doesn't even know anything about the machines, because I go there all the time and enter my phone number. | |
| Daniel | 1/28/11 |
| My main concern is the shirts we have to wear. These shirts are to hot in the summer. I guess we will see what happens when someone finally has a heat stroke wearing these. I'm not even sure what this material is. As you can tell by now, I work for shell. Have for a long time. No raises to speak of. Regarding the shirts, all shell stations will give you stained up shirts with holes in them. They think this looks good or something. These shirts itch you to death. Why can't these shirts be regular t-shirts that have the shell logo on them. I will tell you why, because its just one more thing to make the employees miserable. If your not going to pay..at least let us be comfortable. | |
| vijendren s/o sinniah | 1/12/11 |
| To whom it may concern. Dear,management office. I'm vijendren sinniah,i would like to open a oil filling station,at my place in perak(Simpang Empat) I have my own location to open my station,i really would like to know what is the processing of open sub branch of shell. i have ten year's experience running my own company in perak(teluk intan) please do guide me how to do with. thank you very much. regard's vijendren s/o sinniah | |
| dorothy b | 1/3/11 |
| i would give the emigrant pass location in nyak, ca the triple 0 rating due to the fact that they totaly depend on truck drives for thier buisness to even be around as with any other corporation os buisness.You as does america they want all their food,cloths,baby stuff,hair stuff,furniture,anything people buy come by truck and all everyone does is shit on the truck driver never mind the fact we bring everything everyone owns,buys eats,drives all comes by truck drivers and to be told you cant park here becuase the buisness from 3-4 months of people playing in the snow is more important then the trucks that keep any buisness or company running.EVERYONE DEPENDS ON TRUCK DRIVERS FOR THIER GOODS BUT IT OK TO SHIT ON THEM IN EVERY WAY THOUGHT OF.......LIKE NO PARKING HERE.OR HOW ABOUT THE WAY EVERYONE TREATS TRUCKERS ON THE ROAD...LIKE I SAID NEVER MIND THE FACT THE TRUCKERS BRING EVERYTHING EVERYONE OWNS AND YES I MEAN EVERYTHING YOU OWN.IT MIGHT COME BY BOAT OR TRAIN BUT IT ENDS UP ON THE TRUCK TO GET TO THE STORE CAUSE I DONT KNOW OF A BOAT OR TRAIN THAT CAN PULL RIGHT UP TO THE FRONT DOORS OF ANY STORE.SO JUST REMEMBER TRUCKERS ARE AMERICAS LIFE LINE | |
| pam | 1/9/11 |
| I visited a shell gas station as i have many times at 3801 e new york st in indianapolis indiana every time i go there i pay at the pump convenious, no the gas pump reads please see attendant for reciept then you half to go inside to get your reciept and each time ive tried you use my kroger card at the pump it says please see attendant you go inside and are told you have not points which is not ture i know i have points,there was a gentlemen in front of me on saturday jan 7th and he tried to redeem his points he was told you have no points just then i spoke out and said yes we all have points but you guys dont honor them and you never have paper in the pumps for our reciepts either so i was told by the clerk you just dont know how to use the machine that was wrong used them at other shell gas stations never had a problem with them. I then told the clerk i was gonna report this to corporate and she then said i dont care. Of course they dont they are saving money because most people wont go inside to get there reciepts there in a hurry and over look the points that you can use to save 10 cents off per gallon of gas and this shell station doesnt want to do the paper work in order for there customers to save. wont be going back there agin sick of it and im calling corporates phone no to put in a verble complaint as well somthing needs to be done. Im gonna make sure it is. | |
| nancycroan@gmail.com | 12/3/10 |
| I watch BBC every nite in Dallas Tx and though I have never been a shell customer in my almost 80 years I wanted to let you know the ad with KIM HAS MADE ME FEEL TOTALLY DIFFERENT ABOUT YOUR COMPANY , IT REMINDS ME OF THE WAY THINGS ONCE WERE AND MAYB ONCE AGAIN Nancy | |
| Beatriz Morales | 12/8/10 |
| On 12/07/2010 @ 11:20:13.Location 1183 Townsend Avenue, New Haven, Ct.06512.As I always do, once a month I was filling up my tank and when I heard the noise it makes when is finished I preceded to take the handle out but before I did I looked @ the pump and I recalled it was $90.00 with some change.When I took the handle out I noticed gas was still coming out the pump and everyone stading there were just starring but not helping. Gas kept on running and I was still holding the handle not knowing what to do. I decided to get inside and get assistance and the lady that is always there came out and said to me that I was supposed to released the thing(those were her words) and she just put the handle back and kept on blaming me for the incident. I went inside the store and requested to get some money back because the bill came up to $67.78.And she refused because again, according to her it was my fault. It is disapponting because that is the place I get gas from even before they took over the business. | |
| Kevin Kujawski | 12/8/10 |
| Shell station in Whitehouse Ohio is the worst of any station mentioned on here!! SLOW, POOR service inside, pumps automatically go to somewhere in the 2 to 4 cent range when they come on and numerous other ridiculous B.S. Im sure glad Krogers opened up their station!!! TO HELL WITH SHELL!!!!!!! | |
| Melba J Campbell | 12/2/10 |
| I'm making a formal complaint against RICHARDS SHELL 700 E ROSECRANS, COMPTON CA 90221. Today on my way to "Work", I stopped at this gas station to get gas, Never mind I don't live in this neighborhood, and have pumped gas now for about 50 years. I put my credit card in the machine as you would at any other pump, it accepted my card, I began pumping gas. All of a sudden after pumping $5.42 the nozzle would no longer pump. My tank was empty, thus my reason for stopping. I drive a Cadillac SRX I would never stop of just $5.42 worth of gas, I needed to fill up for about $50.00 or so. I went inside to inform the Hispanic gentlemen inside. In a rage he told me "Everytime you come to this station you have problems with this pump".. Excuse me!! I have NEVER been to this station before in my life. He then as me "What do you want me to do about it, you can go somewhere else" O.M.GEE, I was livid, are you serious, I told him I have never been here before in my life, I would go somewhere else, I asked him for a receipt. He told me to go to the pump, I told him the pump didn't print one, and requested again for him to give me a receipt, he told me to go to the pump and look because he couldn't print a receipt. So I left, I went to the pump...like I said "No receipt" I went back inside my receipt was sitting on the counter. I asked him his name and the phone number to the Corporate office. He opened his shirt and said his name was Jonathan, as if that was something to be proud of, I asked him for the Corporate phone number he point to the glass on the window and said it's the number outside (310) 631-0470. I knew by the number listed this was local. I called the phone number and guess who answered the phone, you got it Jonathan trying to disguish his voice, but I was looking right at him when I called. SHELL GAS COMPANY HAS SOME IGNORANT RUDE PEOPLE AS PER MY EXPERIENCE AND THE PREVIOUS LETTERS......NO MORE BUSINESS FOR THEM...I'M STICKING TO CHEVRON... I WILL RUN OUT OF GAS BEFORE I EVER GO TO ANOTHER SHELL.....I'M SO GLAD MY GRANDCHILDREN HAVE AN EDUCATION AND WILL NEVER HAVE TO WORK AT SHELL....LOL.. | |
| ART BANNON | 12/1/10 |
| I USE TO BUY MY GAS AT YOUR STATION, BUT NEVER AGAIN YOUR DISTRICT MANAGER RYAN IS A REAL PIECE OF WORK THE WAY HE TREATS HIS EMPLOYEES!! MAKES FUNE OF THEM AND TALK DOWN TO THEM VERY RUDE!! I FEEL HE NEEDS TO BE REPLACED. IF HER TREATS THE EMPLOYEES IN THAT MANNER HOW WOULD HE TREAT THE CUSTOMERS IF HE WERE TO HAVE CONTACT WITH THEM. BABCOCK SHELL PITTSBURGH, PA 15237 | |
| Kellie | 10/8/10 |
| This is in regards to the Shell Station located at 3401 Manatee Ave West in Bradenton, Florida. I've bought gas there 2 to 3 times a month for nearly a year and firewood there weekly all winter. I bought gas there and used my debit card last week and when I checked my bank statement I saw that they had charged me twice for the identical amount. When I called the manager, Cary, he accused me of trying to scam him. I brought him a copy of my bank statement and he tried to put me off saying he had to consult his bookkeeper before he was going to do anything about it. He was unbelievably rude and unprofessional. He behaved as though he was the one who was being ripped off. After standing around waiting for him to take care of everyone but me and having to insist 6 more times in front of a garage full of customers that I receive a credit or a refund he had the cashier refund my amount. Not only will I never shop there ever again I've made sure that no one else I know will either. I've contacted the Better Business Bureau and the Shell Corporation directly. It may not make a difference but everyone has a voice and no one deserved to be treated like a criminal. | |
Lenny Lio  | 10/4/10 |
| To WHOM IT MAY CONCERN, Your gas station in Livingston Shell, 37 W Mount Plesant Ave, NJ.07039 When I use to be filled up my 4 cars, gas attendent person always on the cell phone, never say 'Thank you'. So I stop used your gas station. Please make them stop using cell phone during work hours and pay more attention to your customers. | |
| Mrs. Rivera | 9/29/10 |
| I just wanted to say that this is the worst DEAN SHELL at 1184 Spring Street Atlanta, GA 30309 #404-897-1600 gas station that I have ever stopped to get gas at and also my car repaired. The owner or manager “Blandon Johnson” is very disrespectful, rude, I-rate, not professional nor is a people person and I don’t see who made him a manager or gave him a license to run a business. He walks around caring a GUN looking evil all of the time and he always lies to the customers and makes threats. His mechanic “HAWK A.K.A Horrance Goggins”, I believe is not a license nor certified mechanic, he doesn’t know how to repair or fix the cars that he is works on and they RIPPED ME OFF several times when they repaired my car so they can take my money and have me coming back to take more money. They damaged my car so bad on 9/14/2010, it caused my car not to work, I need a new motor, they didn’t put oil in the car after installing a new catalytic converter knowing they drained all the oil prior and I believe and feel this company needs to be shut down because they have NO CLUE how to repair cars or satisfy a customer. I called the mechanic Hawk on 9/16 telling him my car wasn’t driving right and told him that another mechanic told me it was no oil in my car, on 9/18 I brought the car back to him and he refused to drive the car, put the car back on the machine or look at the oil to make the proper repairs. He told me to ride the car and it would get better and bring it back in a week. On 9/21 the car broke down again, another mechanic said because they failed to make the proper repairs, put the catalytic converter on right, change the oil and gave me the car back knowing it wasn’t drivable that caused the engine to blow, leak oil and now I need to spend over $2,800.00 to get my car repaired. After talking to Hawk in 9/21 he realized his mistake and was willing to repair the car but Blandon refused to take responsibly of the damaged they caused and refused to give me back my money or repair the problem. I have lost time at work, had to rent car rentals, call the police and stayed outside pregnant in the hot sun more than once because of my car breaking down after they have repaired it. This has been a very stressful situation. On Friday 9/24/2010 my husband went up to the Shell and spoke with the owner/manager Blandon and he told my husband he wanted to take responsibility of car, realized they messed up and wasn’t going to repair the car but after that my husband has called for 5 days and he will not return any phone calls. I will never go back there or refer anyone to the business to get there car repaired. I need someone to investigate this location because justice needs to be served. Thanks, Jeanelle Turner-Rivera | |
| R. R. Mitchell | 9/28/10 |
| Shell Lube Center 9/28/10 9210 Richmond Ave. Houston, TX 77063 713-789-8989 I have been getting oil changes at above location with changing ownerships for many years with no complaints. A few months ago during an oil change the owner (Ali) informed me a Mercedes oil filter was used for $5 extra. Excuse me "Jack," I drive a Hyundai! That incident should have clued me I was dealing with someone less than reputable. On 9/24/10 while receiving my last oil change here I was told they had no oil filters for my car in stock. Instead of the usual 10 minutes required for the service, it took well over 1 hour. Shortly after paying and leaving, the low oil pressure & check engine lights came on. Ali & company claimed they did their jobs correctly so I went to Sterling McCall Hyundai the next day, 9/25/10, for assistance. They replaced an oil check valve which was broken by a Shell Lube Ctr. "technician." Will I ever use another Shell product or service? NO WAY! R. R. Mitchell, Houston, TX | |
| Edward Kolar | 9/22/10 |
| I for one am so sick of hearing about Kim and his favorite feeling etc. Please stop this disgusting advertisement. Shell can certainly afford a new commercial by now. I am tired of fast forwarding through your ad. sincerely, Ed Kolar, Land O Lakes, WI | |
| Dr. Ruth G. Mullins-Berg | 4/11/10 |
| Your gas station in Garden Grove California.. shell 12571 valley view Ca.92845 You drive in as you would any other station when you get to the pump you slide your Shell Card and the meter that reads $ 3.07..then read 3.12 for regular gas..... ok you look at the sign and it reads.....Cash 3.07 Other Credit cards 3.12, and also the Shell credit card...now if I use a Shell credit card and it is in the same category as any other Amx, Master, visa...well then I might as wel use an A/express and I presume the station would have to pay a fee to Am/xp say 1.7%..I Use the Shell card and there is no fee ?... so the station is collecting funds on the difference between the 3.07 and 3.12. I don't know...but I don't think this is right...my husband who retired in 2007 was a Independent Forensic Auditor/accountant/tax consultant...say's something is not right here and there should be an inquiry.or??....Thank you....Ruth Mullins-Berg Seal Beach Ca. 90740 562-936-1274 e-mail....sealbeech@roadrunner.com | |
| calvin m richie | 5/19/10 |
| i have been a underground coalminer for a little over 5yrs now. i'am a equipment operator. i have been in some very serious situations, an places i shouldn't have been, an very good under stress. I'm a very hard worker and work long hours. I have always wanted to work on a oil rig and didn't know how to go about it, So im writting this to you in hope of a job. I'am currently employed by a coal company, but want to be on a rig. im young enough to work hard, an ready to do it right. I'm the type of person you want on your rig. please take me into consideration. I live in Hazard ky, but more than willing to relocate or whatever i have to do. you can contact me at 1-606-435-0630 im waiting... | |
| BILL IRWIN | 5/25/10 |
| To WHOM IT MAY CONCERN, My name is BILL IRWIN, and i live in cottonwood az 86326, you have a shell station on 260 hwy that is now closed im sorry to say. here is my question to you, im a 56 year old man and i have raise 8 kids and only one left at home and i been in automotive for 35 years and i manage a sheel station in michigan as well, my point is i would be a grat person for your company to run your store here in cottonwood,im a service director at our GM DEALERSHIP here in Cottonwood so i know evey person in this town, please foward this to the right person and i will make you a lot of money there plus be my own boss for once in my life, please give me a chance, thanks BILL IRWIN 928-301-9651 | |
| Lucinda S. Murphy | 6/5/10 |
| THIS IS AN URGENT COMPLAINT: My daughter went to fill her car with gas at your Shell Gas Station located at 4325 US Hwy 51 North in LaPlace LA. She swiped her card, selected her grade of gasoline, picked up the nozzle to begin, and then out of the gasoline pump came a swam of wasp!! She literally ran for her life around the gas station and broke her shoe. I wish I had been with her, but she was traveling alone. The employee there just shrugged his shoulders and said it must be a wasp nest. No one helped her. They just laughed at her. Two customers saw the whole thing and gave her their phone numbers. I expect better from a Shell station. My daughter was tramatized and is afraid to pump gas again. Please respond to this. I want to know what kind of company you are? Do you just care about money, or are you concerned about people,too? | |
| Johnnie B. | 9/15/10 |
| I was just in your Store@101 . State St Scottville Mi 49454 I filled a 5 gal gas can & bought 3 $1.00 lotto tickets also brought back $3.90 in bottles. The clerk had me sign a list showing I recived the $3.90 and I gave her a $50.00. She gave me back $17.70. I told her it was wrong That I only had a 5 gal tank I filled. She told know car has a 5 gal tank & (yes she was blonde). I told her it was a tank I brought in to fill for my lawn mower. I had to wait for her to cash out two more people then she was getting busier so she told the others in the store she would be right back while she went & looked at my tank & the gas pump. Which when we went out their it was $14.20 she just said oh. When we went in to get my correct change she gave me 6.70. I said I gave you a $50.00 then she said oh you did. I told her how much to give me back. I asked to keep the reciept she had with the wrong amount on it Plus I asked her name which was Judy. This was know young girl & I was amazed someone would leave her alone to run a store. I have always used Shell I have a credit card also. I can not belive how I was treated & She even had a reciept printed out with the wrong amount. I really feal likeshe was trying to rip me off. I think you should work on customer service. | |
| ivy briggs | 9/15/10 |
| i went to a shell station this afternoon and the attendant told me that he doesn't like military ID's i think that this is discrimination against the military and i think that it is a poor attitude to have in america. My husband is in the Military and fights for this country and someone has the nerve to be racist against the military. It is a poor way to spread the shell name! | |
| Kim Banks | 9/19/10 |
| I would like a call back-I think there is some sort of scam going on at the Veneta Oregon shell station I think this might be of interest to your corporate headquarters. The station ran my car for $20.00--and yes I have a receipt and I plan to dispute the charge-BUT they refused my gas stating that it had not gone through they actually wound up running my car 4 times total!!!!!!! Then the clerk said with the other 3 attempts whoops it didn't go through, you weren't charged. I of course upset as the clerk said you didn't have a receipt for $20.00 you have 3 that say you weren't charged-BUT I did show her the receipt did demand my gas-and then was told after she spoke to what she told me was the manager (who refused to give her name) so we don't even know if she did call the manager. That they were keeping the $20.00 and if I didn't leave they would call the police-so I'm up 20.00 and they have that probably in their pocket and intemidated by talking to other customers saying that " I was holding them hostage for gas that I hadn't paid for" that my card "was declined" which wasn't true. I asked her to please stop talking to the other customers but every time I left she mumbled under her breath that I was demanding something i HAD NOT PAID FOR. This happened on 9/19/10 at 3:00 pm I hope that this is something you can take care of before anyone else is taken advantage of. This obviously is a scam Kim Banks PO Box 150 Blue River, OR 97413 | |
| jeanette hyer | 9/19/10 |
| shell@ 220 state street....jeffersonville,ohio recently stopped at the store and was highly disappointed with the service, the person working was rude and her attitude was terrible. the restrooms were filthy to the point that I wouldn't even use them. poured two cups of coffee and realized down the road that it was ice cold. people who work at these places are supposed to at least pretend to care about their jobs,these people dont even try! | |
| Losted Another Customer | 9/9/10 |
| FOREST PARK SHELL, 1699 N. FOREST PARK; BALTIMORE,MD 21207 ST#AB123 I have a complaint regarding the attendant who is always rude with a smart attitude. I tried to get gas but the handle kept clicking as if the pump was broken. I informed the attendant that works the day shift that I was having a problem he told me to push the nozzle in further and hold the handle, I did so but got the same result. He came out and tried pumping the gas but couldn't then told me something was wrong with my gas tank and that it was already full that's why I can't get any gas when he pulled out the handle gas was still pouring from the nozzle. We went back inside to get my refund he had taken off all the gas that had spilled down the side of my truck and on the ground. Although it was only a few dollars I think I should not have been charged the full amount that he took off. I called 911 and was told to contact BBB and file a complaint with Corporate. I went to another gas station and pumped gas in my tank just fine nothing was wrong with my gas meter or my tank. | |
| L. Graham | 9/12/10 |
RPC Cranford Shell 475 East Avenue, Cranford NJ Your mother was right when she warned you "IF you didn't get a good education, You would wind up pumping gas for a living." The attendants at this station, are of the most ignorant,imbecilic quality imaginable. Upon purchasing $8.00 worth of gasoline, a 75.00 hold was placed on my card by the company about which they initially lied then refused to take off although this policy is neither visually posted or made know to the consumer at the time of puchase/sale. When I asked for a refund and offered to pay cash,the attendant blatantly lied, denying it was his company's policy and further claimed not to know his own store's merchant number. Lost another customer! | |
| Pissed Off Costumer | 6/11/10 |
| All Shell company cares about is money... the Shell in Mclean, IL has 1 female closing the store by herself at night cause they dont want to pay for 2.. i dont even know if thats legal! The gas station is right off the highway and gets a lot of weirdos in there at 11 - 12 at night and what are older ladies supposed to do by themselves if something were to happen? they have no protection, no cop buzzer, no nothing... atleast with 2 employees working it wouldnt be that scary for them | |
| B. Lautenschlaeger | 7/25/10 |
| Living in the Grand Haven area our local Shell Station is not handicap accessible. They have a white sign taped to the inside window of the store. The ground is not painted and you cannot get to the womens or the mens bathrooms because he darn gumball machine is blocking the doors. I have asked them a number of times to please make changes someone is going to get hurt and it won't look good on their record. When the Americans with Disabilites Act went into affect in 1990 and the set the guidelines for barrier free buildings it did not mean to put stuff here and there when they said 3 foot isle clearance they ment 3 foot clearance. So, come on people if you read this which I a sure you do wake up smell the coffee that you make because the next case of beer you sell to a customer could be your last you could be on your way home from work and meet that drunk going down the road head on and put you in a wheel chair then let me see how well you like not being able to get to the things in you stores. | |
| Melinda | 7/25/10 |
| First off, I have had many encounters with VERY RUDE attendants. I live in Newton, Kansas. I have even went as far as contacting a district manager to speak with about just how horrible two of the attendants were to me. Secondly, my boyfriend now works for a Shell (different one, thank God) here in Newton. His boss is very rude also. My boyfriend doesn't get paid for all of the hours he works, and now, is close to being fired for refusing to work without pay. I ask, how can his boss legally ask him to work without pay? Does the company care about their employees, or customers, AT ALL?? Honestly, we are in the process of contacting a lawyer to find out what options he has. It's getting ridiculous. Jobs are scarce and i would hate for my boyfriend to have to go through the trouble of finding another one purely because of the greediness of the Shell Corporation. They're all crooks, i tell you. | |
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