MetroPCS Corporate Office & Headquarters

I am gonna say that your customer service is horrendous!! Not only am I gonna write a letter to your corporate office, even though they'll probably throw it away, but I will also call the PSC & put in a complaint with them against your company.

You sold a bad Phone to start with, then withen 30 days you are not allowing me to upgrade to a different phone, saying i am only allowed to replace the same kind of phone. LG is a bad phone and I am not happy about it .I am willing to pay cost difference but you are not allowing me to do so. That is not good business ethics.

I needed a new phone and went to Metro PCS and told the customer service agent that I needed phone for my Pay Pal Credit Card Reader. She talked me into an upgrade which was not even compatible with my need. I immediately went back and she said since was an upgrade no refunds or change. METRO HAS VERY POOR CUSTOMER SERVICE! I should have known when I was told only NEW CUSTOMERS can get rebate too.

I am so disappointed in their customer service. I tried to speak with a supervisor and she was even dumber and more illiterate than the first idiot I spoke with. I called several times today. I used to be a good customer always referring them to people but after this fiasco I am through.

This is the worst service ever. both sides are idiots and cant seem to communicate have had 3 phones sent to replace my phone none they send the proper phone . they want to keep jacking up my plan when they tell me they are not making regular phones sick of always been lied to. i have had insurance on this phone for over a year it malfunctioned they are suppose to replace it keeping my 4 lines for 100 but want to charge me 50 for one plan?? why if i ask for a regular phone and keep getting sent

I never had a problem with Metro besides the phone always freezes, but I can work with that. But every time I had bought a phone I always got my mail-in rebate money in the mail and now you guys are lagging it. I bought three phones and I am suppose to be receiving $150. When I called the company they told me that I was not even in the system to receive any money back. Then they asked me to fax them the receipts and upc codes to the phones that I purchased, so I did. More than three weeks already past and I still haven't heard from anybody from Metro. Come on people I need my money back.

Very upset with the lack of true long term care for customers. I purchased this phone/ I cannot drive safely because this phone will not voice dial from bluetooth earpiece. No staff knew about this and when they did NO ONE would accept the phone back or give me full credit for a phone with this feature. Voice dial is useless if you have to take your eyes off the road to press a buttom on the phone...If you want a long term customer then you must be a provider that thinks of its customers

Please teach your customer service staff how to handle a call. Teach them what a cell tower is and what a cell outage is. 3 days without cell service and it took a t-mobil tech to tell me that Metro's cell tower in my city was down. Really, Metro, Really? All I can say is there better be a credit on my account or there is more horrible reviews to come.

I purchased a new phone and service from Metro this week from the location at 10620 Garland Road, Dallas, TX 75218. I received excellent assistance from the sales person, Ivett Salazar. I am a senior citizen and needed more assistance in the decision making process and set up process than the usual customer. Ivett was so knowledgeable and helpful and she was so kind and patient with me. She listened to me carefully and after thoughtful consideration, she helped me to make the perfect choices for my new phone. This was my first experience with MetroPCS and it was superior. I will recommend Metro, specifically Ivett, to all my friends. I am thrilled that I changed from ATT IPhone to the Metro service and smart phone. Thank you Metro!!!

I Love Metro!!!!

your service sucks, the security sucks, anybody can call in and change your service, i am switching and hiring an attorney

This is the worst phone service that I have ever had. My phone will not work stating that the mobile phone service is not available. This is the 4th time this month my phone has done that. I call customer service to fix the problem, neither knew what they were doing and very rude. Then I try to get corporate number to complain and no one has the number. How is that? Metro should do better than that. With all the money we spend with this service you would think that they would have betyer customer service reps. Wish there was another phone service that bettet than metro pcs.

Google "Why does my Android phone keep shutting off?" and you will see all the forums full of complaints about Android phones malfunctioning after only 2 or 3 months of use. If you want a free replacement, you have to put up with the phone repeatedly shutting off, for a MONTH! Otherwise, they want to charge you to replace their defective phone (?) How is THAT fair !? What a ripoff. I had to replace my phone, waited a week for a new phone...and the new one is more dysfunctional than the one I gave back to them ! Several brands of Android phones have the same problem of randomly shutting off. The problem is, you are paying full monthly fees for service that these phones can't consistantly provide. What a crock of s**t !!!!

I have not had service in california redondo beach for 3 days!!! I have called the customer service line which has been of no help the 14st day they told me that they need 20 complaints before they can do anything. I called my dealer they are telling him the same thing poor guy he has been trying to get help for 3 days also. Wow guess the corporste office doesn't even care about the people selling there product let alone the customers. Bye Metro on to Boost

Another day with no service. Third day in a row whats up??????

Ok I have a Verizon iPhone 4 and want to flash it to metro well I call customer service and told me that I can be flash but I just have to take it to a corporate store... Well before I did went up there I call other metro store around my location to see if it possible to flash my iPhone well they said metro don't do flashing anymore so how come did customer service said I could but metro store telling me I can't ....please help me

A cellphone carrier business is responsible for anything that goes wrong, regardless of whether or not they make the phones or own the authorized dealer store, because anting that goes wrong reflects the carrier, and because they simply are associated with their phones, etc. If they don't care about the irresponsibly, and lemons that are being sold to their customers, then they will fail, and Metro is failing because they do not care. Example: I will be involved with every aspect of my business, because I know that not every part will have good business practices, and that will hurt me in the long run. So, you could forget about authorize dealers selling my phones, because they often don't care about my customers. And you can be due the makers of my phone will be dealing with me first To ensure that customers are getting what they pay for. Customer service will be highly trained, and checked on often to ensure that they are helping customers instead of lying to them. Yes, a truly good cellphone carrier would be Handson in all aspects of their business or they will fail.

A cellphone carrier business should be responsible for anything that goes wrong, regardless of whether or not they make the phones or own the authorized dealer store, because anything that goes wrong reflects on the carrier, and because they simply are with all involved from retail stores to authorized dealers. If they don't care about the irresponsibly, and lemons that are being sold to their customers, then they will fail, and Metro is failing because they do not care. Example: I will be involved with every aspect of my business, because I know that not every part will have good business practices, and that will hurt me in the long run. So, you could forget about authorize dealers selling my phones, because they often don't care about my customers. And you can be sure that the makers of my phones will be dealing with me first To ensure that customers are getting what they pay for. Customer service will be highly trained, and checked on often to ensure that they are helping customers instead of lying to them. Yes, a truly good cellphone carrier would be Hands-on in all aspects of their business or they will fail.

So you put ALL your credit card, address, telephone, and email on all the metro site to pay your bill and then once you hit continue that's it!! You dont get any notification of any sort!!???!!! WTF IS THIS...and oh my payment is suppose to go through within 2 hours!!! Clearly it took my info and then your support office is going to tell me to call me back in after 2 hrs if its not working by then!!! REALLY WTF IS THIS TO YOU ALL?! I dont even know if i will continue to have this service after this...I dont believe throwing all your information out there, let alone your money is okay and then to not even get a response of any kind afterwards!! Oh and i got online to PAY it so i could USE MY PHONE within minutes time obviously,not everyone has phones to call back after your so called two hours is up of waiting for this BS nonsense..And if i find out we get charged twice cause of this sh*t, best believe one of you all customer service reps that aint worth a f'n thing will be hearin from to yell at you and get this straight..like a comment before its hard enough to get through to you all to even get any service!! Sincerely, YOUR ALWAYS SO CALLED VALUABLE PISSED OFF CUSTOMER =]

Have the best phone, and the most expensive package. I think they deliberately slow down my data, and when I complain that I cannot view videos, the best they can do is apologize. It is their responsibility to ensure that " coveraged area" means we can use the purchased phones without data problems, etc. Don't understand why people want to work for crooks. They so often and easily jump on the apathetic bandwagon, while their employer rips off slews of people, and at the same time depriving then of this pleasurable technology. This is my last month at metro down here in south Florida. I am giving up cell phone service afterwards, because as much as I love the technology, I know that my next carrier plagued with ignorant, foolish employees will have total control over my pleasure, and will probably jealously mess with my service, and rip me off again.