|
MetroPCS Corporate Office | Headquarters
PO Box 601119 Dallas, TX 75360
(888)863-8768
Reviews For MetroPCS Corporate Office
Tiffany  | 5/9/12 |
| I wish you people would complain to the BBB so their rating woulthey suck! dn't be an A+! It's insane how bad they suck! Service but especially PHONES!! Ripoff!! |
va  | 5/11/12 |
| Ive been with the company for awhile and I love the services I get I just hope they keep improving the services and phones great job |
Marcelo  | 5/12/12 |
| I bought a car charger in Kennesaw Georgia that wouldn't work. When I brought it back to the store they told me that I didn't buy it from them and told me that because they were out that there was nothing they could do for me and that I could go to a headquarter store to buy another car charger :( When I plug the car charger in the Metropcs lights up and when I plug it into my Galaxy phone it wouldn't charge. |
| David Tsanava | 5/14/12 |
Since yesterday I havn't been able to call my parents in Georgia (The Country in Europe). I have been calling them using my metro pcs phone for the last 4 years every day. I loved it and never got an iPhone simply because this international call to Georgia to my parents was so important for me and the rates were great but yesterday it all changed when I dialed the number I received autoasnwer that if I want to call this number I will have to purchase a metro card :(
I got really upset so I called their customer service. They hung up on me 5 times even though I was extreamly nice to them and was only trying to find out what had happened and if this change was permanent or temporary. I even asked their customer service people to call me in case we get disconnected, they said they will but never called me back even though they confirmed they would after I told them my number. I know it was not due to reception becasue that is where I usually have lengthy converstations every day.
So finally I got a hold of customer service rep who did not stumble, spoke okay english and decided to elevate this to his manager to find out if the change was temporary or permanent. In addition I also contact Georgian community here in SF Bay Area and asked if they have heard anything as to why metro does not allow Georgia calls anymore as I knew many have Metro PCS phone specifically because it could call Georgia but what I discovered was that one of the Georgian girls have discovered from Metro PCS that they did not renew their contract with Georgia because it was not WORTH IT?!!?!?!?!?! I can't believe my eyes and ears. So How can it not be worth for a metro PCS to renew contract with Georgia if the only reason why I THE CUSTOMER use them is because they have the contract with Georgia and allowed calls to Georgia?
And why just cold cutting this service without heads up or any warning to your customers? They are so quick to send you thank you for your payment txt message or that your balance is due or some other retarded messages but when they are cancelling major part of your service they are mute.... What the hell is this? I really want this service back or else we are going to flash Metro down the toilet where it belongs. |
| Shilesta Ryals (customer since 2006) | 5/15/12 |
Metro PCS has terrible customer relations. Not only do they want the automated teller to do all the work, they also have representatives that are hard to understand when they speak. I know it frustrates them just as much as me to have me keep saying "can you repeat that. I know everyone needs work but if you're going to outsource customer service, please ensure that their English is clear....its the only language I speak. Not good for the customer on the other end.
My main issue is this. I have been a customer since 2006 and was on a 4 for $100 plan. Worked out great with having teenagers. Unfortunately, when everyone decided to get upgraded phones, the plan I enrolled in was no longer honored. One employee grandfathered it back in but someone else just took it out stating that I now have smartphones on my plan which is not covered under the 4 for $100. Well, aren't all phones smartphones now. Regardless of the phones I feel I should have been allowed to keep my original plan. Now I've gone from $114 to $160, yet the service is the same. I can add a line at verizon for $10/month extra regardless of whatever phone I purchase.
I also will be a leaving customer because the service isn't spectacular, the rates were. I can tell metro pcs where all the drop call locations are in my surrounding area...and trust me there's several. And where exactly is the corporate office with the CEO, is he in another country too.....I believe so, check out the commercials. |
| Whitney | 5/17/12 |
| I HAVE BEEN A METRO PCS CUSTOMER SINCE 2007 AND IVE NEVER HAD A PROBLEM WITH METRO UNTIL I PURCHASED THIS EXPENSIVE ASS 4G LTE LG ESTEEM....EVERY SINCE IVE HAD THIS PHONE ITS CAUSED ME NOTHIN BUT HELL AND THEN TO TOP IT OFF THEY WANT ME TO PAY THEM FOR MY DATA USAGE WHAT KINDA BULLSHIT METRO GOT GOING ON....THEN THEY DONT UPGRADE YOUR PLAN LIKE YOU SUPPOSE TO KNOW WHEN THEY HAVE CHANGED SOMETHONG.....OOOOO LETS NOT SPEAK ON THEIR CUSTOMER SERVICE ITS THE WORST EVER!!!!!!! SO I CALL ABOUT MY DATA USAGE AND THEY TELL ME ILL HAVE TO SWITCH TO THE 2.5GB SO I DO THEN AFTERWARDS I GET ON YOUTUBE WATCH A FEW VIDEOS AND NEXT THING I KNOW IM GETTING A TEXT MESSAGE SAYING THAT I HAVE USED UP ALL MY DATA USAGE FOR THE MONTH....WHAT THE FUCK!!!!! U GOTTA BE KINDING SO I CALL AGAIN AND NOBODY CAN ANSWER MY QUESTION ABOUT HOW CAN I USE MY DATA ALL IN 1 DAY THIS IS WHAT I WAS TOLD "OH IF U SURF THE WEB OR GET ON YOUTUBE THEN YES ITS POSSIBLE THAT YOU HAVE USED ALL UR DATA USAGE" IM LIKE BITCH WHAT I WISH A BITCH WOULD HAVE TOLD BE BEFORE I SPENT $401 DOLLARS ON THIS PIECE OF SHIT ASS PHONE....THEN I ASK FOR THE CORPORATE NUMBER AND THE GUY SAYS HOLD ON LET ME GET THAT INFORMATION FOR YOU AND HE TRANSFERS ME TO ANOTHER GUY THAT TELLS ME THEY DONT HAVE THEIR CORPERATES NUMBER IN THE SYSTEM BUT I CAN GO TO A LOCAL CORPORATE OFFICE AND TALK TO THEM ABOUT IT...IM LIKE WTF.....IVE BEEN NOTHIN BUT LOYAL TO METRO PCS AND THEY HAVE HORRIBLE CUSTOMER SERVICE.....I WISH I COULD SWITCH MY PHONE TO ANOTHER FUCKING COMPANY CAUSE METRO IS FULL OF BULLSHIT ASS FORGIEN BITCHES THAT DNT SPEAK A BIT OF ENGLISH |
| 123456789 | 5/19/12 |
| I'm a Metro customer. I live in an area where there isn't the best service and I also don't have the best smart phone (wildfire). BUT even though these things are true, I get great service for being in the not so covered area, and my phone has been working great with no problems! You are all unhappy about this and about that because you're to busy trying to get a 'cheap' phone bill and aren't paying attention to everything else. OR you don't know how to operate what you've just spent your money on. SMART PHONES are just like COMPUTERS except with less space and way smaller, with COMMON SENSE there are obviously going to be problems if they're trying to cram so much stuff into such small items. You also can't have a million and a half things running and expect it to be the greatest phone. YES, having a lot of things running will slow down your phone, cause it to freeze, etc. Even browsing history will make it slow, freeze, etc. KNOW ABOUT SMART PHONES BEFORE YOU BUY THEM! THERFORE, quit complaining! METRO PCS is great service, and cheap, PLUS you can pay for 4G service and actually get 4G, unlike sprint. |
| Alan | 4/28/12 |
| Metro pcs agents dont know how to talk to customers on the phone, or how to keep a customer happy and as a customer, especially a loyal customer as my girlfriend and i are. we have been with metro for about 3yrs, and you would think this kind of loyalty, would deserve better treatment by the agents and supervisors and managers. I will say this, if your looking for temp. this company may suit you, but, if you plan to be a loyal customer as we have been, i would think twice. Before, i used to brag about and try to get my friends and neighbors to switch to metro, but, now i dont know. |
GTOEXPRESS  | 4/30/12 |
| GREETINGS METRO PHONES ARE C GRADE PHONES 90 PERCENT OF THEM ARE THATS THERE MAIN PHONE PROBLEM PLUS THEY NEED TO HIRE BETTER BUSINESS PEOPLE NOT THUGS METRO PHO SERVICE BEEN GREAT TO ME OVER THE PAST 5 YRS LEFT THEM TWICE CAUSE OF BAD CUSTOMER SERVICE!!! BOOST NO BETTER OVER THE PHO TMOBILE GREAT GOT TO HIGH! METRO NEED A CEO THAT HAS BALLS CAUSE METRO IF I RAN THE SHOW WOULD BE THE NUMBER ONE PHONE COMPANY IN THE US!!! ITS EASY TO DO GET THE RIGHT PHONES AND TABLETS AND RUN THE WIRELESS NET IN US!!! I PAY 40 A MONTH AND GET THE TOTAL PACKAGE ON THE GALAXY S2!ME AND A MILLION MORE PEOPLE BUY SUPER PHONES OFF EBAY AND CRAIGSLIST WAY CHEAPER THEN THE LAME LG ESTEEM/REVOLUTION COPY CAT!! AND YES PEOPLE NEED TO RESEARCH PHONES BEFORE THEY BUY THEM FROM METRO!!! EBAY HAS A BETTER WARRANTY PLAN THEN METRO ON USED PHONE 1-2 YRS FROM $20 -$40 MAX U CANT BEAT THAT!!!SO THE BEST PHO TO GET IS A FLASH ONE HIGH END SMARTPHO YES IT IS WORTH IT THIS METRO GET GOOD PHONES AT A GOOD PRICE LIKE $225 MAX FOR A GOOD SMARTPHO OUT THE DOOR!!SPRINT IS GRAMBLING BIG ON THE IPHONE 15 BILLION DOLLARS GOING TO MAKE OR SINK SPRINT IN THE YEARS TO COMES THIS IS METRO CHANCE TO TRIPLE THERE CUSTOMER BASE CAUSE MOST PEOPLE HATE IPHONES BUT METRO CEO GOT TO MAKE SMART CHOICES CAUSE ANDROID IS KING!!METRO NEED TO TEAM UP WITH ZTE AND HUAWAI AND GIVE THERE CUSTOMERS AFFORDABLE GOOD SMARTPHONES PLUS PHONES WITH 4.0 TO 5.0 IN SCREENS WITH AMLOX SCREENS AND WATCH THERE SALES GO THRU THE ROOF PLUS METRO NEED TO GET ALL THERE TOWERS 3G SPEED I MEAN SUPER FAST 3G DONT WORRY ABOUT 4G 3G PRICES CHEAPER AND THATS WHAT PEOPLE WANT CHEAPER PRICE 3G EVERY WERE!!!PERIOD END OF SUBJECT GOOD NITE!!!!!!!!!!!!!!!! |
| Customer from Miami ripped off! | 4/12/12 |
| On January 14th, 2012 I went in to the new store in the new Kendall shopping center off Killian (SW 104th St) & SW 117th Ave, I was told by the manager about a promotion on the LG phones with a rebate of $30.00 we were to get in the mail in the form of a Visa Credit Card within 4 weeks. Six weeks later, I waited for our rebate in the mail, instead we received a postcard from MetroPCS that indicated the rebate form completed by the woman in the store was no longer valid, the promotion had expired, I called the # on the postcard and explained I was promised by this store about their promotion, the woman said she had fixed the problem in the system and I would get my rebate, another month went by and I received another postcard indicating the same thing, the promotion had expired! I called again, this time I spoke to a supervisor on March 21st, he said this time you'll receive your $30.00 rebate within 15 days, I am still waiting. Do not buy any phones with rebates, they lie in order to get you to buy a phone, MetroPCS is the worst company there is! I will demand an investigation because I was lied to and the store owner and management say "they have nothing to do with that" it is out of their hands! BULLSHIT!!! I bought the phone from them, yet the refuse to move a finger! |
| Not happy | 4/9/12 |
Metro pcs will b losing a customer in me. Two weekends ago I tried to pay my bill online and was denied three times. When it finally went through (I GOT confirmation through text n email) my service was disconnected anyway. When I called initially, I was told the payment was on hold by the credit card company. I paid over the phone and called my credit card company. They told me that the first payment went through. I called back metro and they told me that I havent paid since feb. This is april. How is that possible when I paid for march? I requested for credit on the 3 dollar surcharge for using the phone and they refused.
They were at fault and wouldnt give me credit for $3? Well I will b leaving them at the end of this month. Too bad because their phones werent too bad.
|
| Alicia | 3/30/12 |
| Metro PCS customer service is the worse . I have been a customer for 2 years on a family plan and just like that without any notice they just took the country where I call international . Every time I call customer service every representative give me different answers to why my international call is not working . Now they want me to buy a metro phone card to call. That's crazy? Honestly the service was not good but I got to call my sick parents everyday |
Mrs. C. Latimore  | 3/30/12 |
| I paid my account in advance,($200 credit)and now i've decided i no longer want thier service, they are taking FOREVER to return my money. Giving me a B.S. excuse that my mailing address isnt validated. NOT VALIDATED?? Well, children & families thinks otherwise. I get mail from them every 3 months. Its a shame Metropcs does this to dedicated customers. |
| Sean | 2/28/12 |
| OMG,I switched from TMOBILE, who's customer service was out of this world, to piss poor customer service with Metro. On there website they say you can pay with e-check, but give you no option to do so. I called customer service and asked for a corporate phone number and they gave me the number for Baylor Garland Hospital. I called the customer service number back and spent 2 hours on the phone trying to actually get a live person. I repeatly asked for customer service and the automated kept saying, let me see if I can help. I was able to get thru, when i finally realized not to answer the prompts and it would let you thru. Im out of state trying to pay my bill, but the e-check option is not listed online. I am telling all my friends to not go to metro, because they area joke. I would rather pay higher phone bill and get GREAT customer service, than to pay a cheaper bill and get crapy service. |
| Arlicia Herron | 2/22/12 |
| I returned a LG Esteem that kept cutting off durning calls and text. The camera also had issues. It had 58min and 04 sec of talk time on it. They still found a reason to send it back to me. But when i ask why was it returned to me i could not get a reason. The return policy is a game. They tell you no question as long as it is less than 60 min and in original package and everything is in the box. But still find a reason not to refund you your money. Then when you call u get transferred from person to person wasting time and still no answers. Metro PCS needs to be reported to BBB for false representation and not sticking to there policy. DO NOT BUY THE LG ESTEEM IT IS THE MOST EXPENSIVE AND IT IS NOT WORTH YOUR MONEY. IT TURNS OFF, FREEZES DURING TEXT THEN TURN OFF, CAMERA WILL NOT WORK WITH OUT SD CARD AND THEY KNOW THAT THE PHONE HAS PROBLEM. TOLD ME LG WAS WORKING ON IT. WHY THE HELL ARE THEY STILL SELLING THIS PHONE WITH DEFECTIVE PROGRAMING. UUUGUGGGGG I HAVE BEEN WITH METRO SINCE 2009 AND I THINK ITS TIME TO CHANGE IF I DONT GET MY MONEY BACK |
| Troy | 2/22/12 |
Feb 17 2012 my lady Friend walked into Metro pcs store to pay my phone bill this manger who was very verbally abusive to my Friend and verbally abusive toward me and then was physically abusive towards me
Metro pcs manger of this store physically put his hands on me and physically hit me very hard in my chest so hard that it knocked the breath out of me , after I caught my breath I got up . I couldn’t believe your Metro PCS employee put his hands on me. etc..
I file a complaint to Sacramento CA.Headquarters about this complaint.Never contact me yet I need some help |
| lolo | 2/18/12 |
| Metro has some of the rudest employees and is only helpful when trying to sell you something,they are very inconsiderate of waiting customers and in most stores do not even acknowledge you,boy do they need a lot of training. |
| bmerking | 1/24/12 |
Is there a rating below 1? Dear God, this is the worst customer service that I have EVER experienced... The phone works okay downtown, but drops at my house - contrary to the coverage map... Why are they hiding behind an automated system instead of making a human available to answer simple questions...
Awful!!!!!!!!1 |
| dont buy METRO PCS | 1/25/12 |
| I wish they had a rating of 0 stars... the people that run the cooperate store in westland are Ridiculous, Rude, and should be ashamed of themselves for first, conducting such poor customer service, and secondly, hiring in managers that scream at ALL their customers until they run out because no matter what the situation they are not to blame and are NOT there to help. Oh, and one more thing I thought I'd mention, if you think paying your bill on time will keep your phone from being turned off, think again... But this really burns me up, I bought a new phone a month ago and now it wont turn on. Their reply nothing we can do, but you can buy a new one. Yeah right, Id rather find some poor person down on their luck and hand them the $100 at least I would get some satisfaction knowing that the greedy S.O.B.S at metro wont be getting their hands on my hard earned MONEY!!! BEWARE!!!! DON'T BUY THEIR LIES!!!!!! |
| Velinda | 1/23/12 |
| I am a new customer to Metro PCs, I have never encounter such a bad customer service and online support as metro pcs provides. The website options to make a payment are frustrating. I will just want to suggest for the people who manages the online payment part of metro, to take a good look of any of the major credit card website for them to see how easy is to set up a payment date on those sites compare to metro's bill pay. |
| lLouise D Wood | 1/22/12 |
| Thought I would switch over to Metro so I went into store, ported my number to new phone (I thought). Was told I could not return the phone because I ported the number in. Thought this was strange. Phone was a problem from day one. After desperation I called customer service to ask if this was their policy, not being able to return phone because of it being ported. The answer was no, that was not their policy. Was directed to corporate store and find that phone could not be returned after one week. They finally gave me another phone and before I left the store there was a problem. So they give me another phone and upon returning home, the phone would not work. I neither received calls nor could I make them. Finally, got to a phone and called corporate store. They said bring it in and they would give me a new phone. I found that they were giving me recycled phones. I had paid for a new one. This morning 1-22-12 I am going back in to get this new phone. Will let you know. |
| Gabby | 1/12/12 |
| FUCK YOU. METRO PIECE IF SHUT. ALL YALL DO.IS BULLSHIT! YALL PHINES ARE SHITY! I HAVE AN LG OPTIMUS PHONE SO CALLED SMART pOHONE. SMART MYY ASS. THIS IS THE MOST STUPIDEST PHONE I HAVE EVER CHOSEN FROM METEO. MY MISTAKE! YALL PHONES ALWAYS CUT. IFF. FREEZE DURRING YOUR MOMEnT OF USING THEM. I WISH I COULD GET MY MONEY BACK. I HATE THIS COMPANY & AS SOO I SWITCH YALL HAVE LOST A CUSTOMES. YES YOU DONT CARE BUT THATS MONEY WE WASTE. YEAH YOU DONT TELL US TOO CHOSE IT BUT YALL ARE MIGHTY PERSUASIVE! I HATE METRO & IF I COUKD TELL THE WORK HOW MUCH YALL SUCK. YALK WOULD HAVE NO BUSINESS. IM HIGHLY UOSET WITH YOU STUPID COMLANY. GOOD DAY! |
| cory blum | 12/31/11 |
| You have the worst service I've ever had. Your company is a joke. Internet goes on & off every 2 to 3 min. Kicked off on line games because of low signal. As soon I can sell this phone I'm done with metro forever. Let everyone u know, stay away from metro service. YOU SUCK METRO!!!!!!!!!!!!!!!! |
| dave | 12/27/11 |
| I purchased a phone and plan.I had a problem with the reception and the phone shutting down all the time. I took phone back and they worked there magic, told me give it a couple weeks , and if there is still a problem bring it back. Took the phone back again, and they worked there magic again..Still same problem , they told me it was a problem with the phone and i had to take it to an authorized dealer.I did that, and they said I could buy a used phone for $25.00 or wait 1-2 weeks and pay $15.00 for a used phone or try corp. If there was a score for service it would be in the negative numbers.I for some reason spent 7 1/2 hrs on the phone. everyone is so sorry there ,and there is never no one higher than a supervisor,thats high as you can go (unless you want to drive to texas to get the corp phone number,I was told that also) .There is no other phone numbers to call the only thing left for them to do is put you on hold and disconnect you. I am now to the point of making a 3 hr round trip(nothing said about that) so that another one of their stores can look at my phone and tell me what the other 2 stores have already said... Not looking forward to making the drive or to find out how much more it will cost..Lesson learned, IF YOU HAVE A PROBLEM GET IT REPLACED BEFORE THE WARRANTY IS OUT me waiting like I was told pushed me right of the seven day warrant, and now this what i have to deal with. |
| | 11/23/11 |
| You all are just idoits. That's why you read everything about the product before you decide to purchase it. I agree with the sales people at metro try to just upsale you. But that is every business no matter where you go. Its basically your own FAULT for falling for such fibs (lies). I have a metro pcs phone (samsung galaxy), I know what i got for the price. For every 1 person that complains they are 20 others that are happy with the service. DO YOU ALL ACTUALLY BELIEVE IN THIS WORLD ANY COMPANY GIVES A SHIT WHAT YOU THINK? There are others that would just take your spot. That is how this bullshit universe turns. NO MATTER WHAT COMPANY YOU'RE WITH, YOU ARE STILL GOING TO GET FUCKED WITH NO LUBE! |
| CHRIS GAULDEN | 10/27/11 |
| just bought an admire 11/22/11 from metro at 703 landis ave. vineland nj. i told the guy i wanted a phone that can play netflix. my mom has the 2.2 optimum, my girl has 2.3 galaxy. he suggested to me to get the 2.3 admire red. nice phone the only problem is it doesnt play netflix right. its jerky, pausing, and audio and video is not in sync. i went back to the store 3 times to have my phone exchange, or fixed but he keep telling me i cant get a new phone . he even put the app. in and it did the same there. he tried to make me send a broke phone off and charge me for it and my phone is less than a week old. i feel hustled. now i have to try to find a corperate office to get a phone or im just beat. there sales people only tries to sell the phones but not help in service. maybe thats why everyone is going to cricket right next door. i want a phone that works or just give me my money back. |
| adam silber | 10/21/11 |
| your company is sorry and you have permanently lost a customer. You are trying to steal money from me also. I have to challenge it with my credit card. Tonesha at store 1008 in atlanta was the most piss poor excuse of a manager i have ever seen ( and I have seen some pretty bad ones). top to bottom your company needs a customer service overhaul as Metro PCS at present is pure garbage. |
| Kathy Lewis | 10/20/11 |
| Metro's customer service is terrible. The store that I bought my phone at doesnt even have a telephone number to contact them back at. That should tell ya something. I purchased a 370.0 galaxy phone and was promised by Edwardo the manager that my phone could be used as a modem for the internet. That is the only reason I bought that phone. I find out after i purchase it that Metro does not do that with any of their phones. You can get wi fi but not use it as a connection modem. Then the rebate form he gives me is one at wich my phone purchase doesn't qualify. I try to call the store where I purchased it and there is no phone number. I try to return it and you cant return it if you have over an hour of talk time on it. That is a crock of crap. So now I am stuck with a phone I hate and out 370.oo and when I finally get a real live customer service rep the rude rude lady put me on hold forever and then hung up on me. Metro you need to have some customer service training. I wouldnt recommend this service to anyone. |
| Edna King for Stephen Ngarihu | 10/8/11 |
Went to pay the bill only for Stephen Ngarihu of $45.00 for this month of Oct.2011. Accepted by merchant of payment, went on about my way took the receipt back to Stephen Ngarihu for it had been taken care of before deadline. Next day Stephen Ngarihu phone was shut off, could not make calls. Stephen Ngarihu went back to find out what was going on, told then need to pay complete bill of $90.00. Susan Tenai is in Africa for two months not using the phone. Only wanted to pay the bill for Stephen Ngarihu. You need to get someone in these stores that can speak English to understand what we Americans are saying to them. Customers are your business, take care of them.
Merchants No.797900556894, Terminal 75052451. This is a competitive world in America, there other companies that can do a good job pleasing their customers with the right service. |
| Laura | 9/27/11 |
| METROPCS IS A RIPOFF......Metro sucks...........I have been a customer for 3 yrs and have purchased several different phones from them.....I was out of state for a while and 2 months after I got back I got a text message that stated my phone would be disconnected on my next due date.....Well I called the store in my town and talked to them and was told to pay my bill and everything should be okay....did that and then they cut my phone off....needless to say I had only had the phone for about 6months when this happened so basically I lost 200.00.......I asked them why this wasnt done while I was out of state but got no answer.....I have been given the run around, have talked to I dont know how many different people but always getting a different answer from them....was hung up on several times.....customer service is rude......and now I have been told I have to go to a corporate store to get something done which is over a 100 miles from me.....nobody can give me a phone # or email address for a corporate store....what kind of business are u people running??????? I am switching to STRAIGHT TALK for 50.00 a month....I have talked to several people about this company and they have all told me that their phone works everywhere as to to where metros doesnt......and to top it all off the phone shuts off and on when it wants to.....I have friends that have the same issue.....As far as you being charged in the store for making a payment you can avoid that by going online and making the payment with no fee..... |
| tammy | 9/26/11 |
| i was in the store in longview texas and bought a new phone a blackberry and had to pay for the change they asked if ui wanted to pay the additinal $5 to ahve my due date changed this was on sept 23 due date was sept24th paid it and they did not tell me u have to call customer service and tell them so on the 24th my phone diconectted cost me $10 more dollars to have to turned back on not to say the phone dont work suppose to get new one tomorrow they are ruid and they lie to suit there selves i was not very nice this mornin so far im out $315 for a phone i cant use then u call customer service and they cant or wont do anyhting the people at the store say there new and forget everything there suppose to tell u well i did not forget to tell him where to put this phone and his excuses people save urself go else where they lie steal and cheat u and dont care |
| Vanessa | 9/23/11 |
| Everyone or should i say anyone who is reading this let me know a number to where should i call over payment over charging I have had metropcs for over a year i been paying in this store in california name one stop wireless in riverside i hate it so much can you beleive the CHARGE $5 TO PAY YOUR BILL!!!! its crazy everytime i go in that store nobody leaves without arguing about the PAYMENT FEE!!! Its just ridicilous!!!!!!!!!!!!!!!!!! |
| Joshua Wheeler | 9/17/11 |
Dear Metro PCS,
Your products and service are indeed poor, as I have indicated with my one star (which I feel is quite generous). However, the reason I am posting this open letter is to tell you that your ad campaign featuring Tech and Talk is outright racist and appeals to the lowest common denominator. I will tell anyone who will listen to boycott your company as long as you continue to run these deplorable commercials. |
| Metro Madness | 8/16/11 |
| Purchased a phone that never gave me problems in many areas of my county. NO SERVICE. But thats not what my complaint is here, my complaint is my phone had problems with it after having it for a few months. Tried to return it which was a minor problem that turned into a major problem. My phone kept turning off nd I took it in. They checked it sold me a new battery, nd i had to charge the battery so I went home. To my surprise the phone started doing the same thing like before, turning off and on on its own constantly. Took the phone back which they said would be sent to the corporate office taking 1 1/2 to be sent back. I asked for a replacement fone for the meant time which they wouldnt do. So to make a long story short it took a month for me to get a phone back nd i had to pay $30 for a replacement fone for the time being. I now call this company MetroPieceOfShit. I give a (-5) Customer Serv. unless dealing with corporate, (-5) Phone Recept., (-5)To all these stores using Metro name. |
| Amelia Penzo | 9/12/11 |
| Metro PCS did not set up my phone to save my contact list eventhough I was paying for the service. I lost all my contact list due to the fact that the system was not set up on my phone. The corporate office where I bought my phone in Arlington, Texas (at 818 E Abrams) did not care. |
| HJK | 9/8/11 |
| I was looking at getting their best android 4G phone, I was on line and got this wonderful live chat person - she was great with all the answers I was looking for. Decided to use a refurbished unlocked Blackberry 8830 I had purchased on line thinking it was for both GSM and CDMA networks- I have been with ATT for over a decade, but the GSM was for European frequencies not the USA (Verizon market to be able to use internationally) So we stopped the on line order of a $300 phone, and proceeded to the nearest authorized store. First that store is not there., went to next closest store -a WalMart- which told me they dropped MetroPCS after Metro opened up its own stores. Then I went to a KIOSK they listed as an authorized dealer at the Berkshire Mall in Wyomissing, PA. there was a tattooed dude whom you would not expect to be much help but he was very helpful. but the people running the kiosk there apparently ran one at another local mall , and he just got there, and he complained that he had to clean up the other guys mess, and they had not paid him yet nor his commissions, (this should warn anyone) the numbers on their store locator web page seem to be the same for all stores where they list the number. They list the Best Buys as a dealer, they don't seem to be interested in selling hte Metro phones and services. They list a corporate store in Upper Darby, PA- was thinking of going there, but Somehow it seems something so hard to accomplish is usually an omen of nightmares to come as I see now, after reading all these blogs at this site- with all these people and their complaints -- HOW DO THEY STAY IN BUSINESS!! I don't know what to think they have been in around the Philadelphia area for many years, and have recently made major expansions- is this just growing pains or are they really just a major scam? Their plans seem most reasonable, what they all should be charging, maybe the lack of support personnel is the trade off for these pricing plans as Verizon and ATT R just as much a scam with their fees and very costly Data plans- that are metered- with and without contracts. Well when in doubt -- do nothing! -and wait to see how things shake out) |
| Raymond Thomas | 9/9/11 |
The absolute WORST company to do business with.
You can NOT reach a warm body. I don't know how
they stay in business. I'll bet it's Al Qaeda's
way of screwing us. |
| succy lione | 7/8/11 |
| THE ABSOLUTE WORST COMPANY EVER EXISTED IN WIRELESS PHONES INDUSTRY. THEY HAVE NO ETHOCS OR CUSTOMER SERVICE STANDARDS. WILL NEVER RECOMMEND METRO PCS TO ANYONE. THIS COMPANY NEEDS TO BE PUT OUT OF BUSINESS. THE PHONES AND THE RECEPTION ARE ALSO EXTREMELY POOR !! !!!! DO NOT SIGN UP FOR THIS SERVICE. IT MAY BE CHEAP BUT U ALSO GET THE MOST CHEAP TREATMENT. |
| G | 8/6/11 |
| I have started a petition against MetroPCS for their poor customer service and other issues we are all aware of. I am working with one of the bigger name companies. They have asked that I bring 10,000 people out of metros ruble and they will give us the same plans as metro with their service and network with a phone of our choice by paying our bill as usual. This is a benefit for us both and a Half of a Million Dollar downfall for metro. (Every month). It will happen so sudden. They will feel us then. We are tired of being neglected as customers. To participate please email me with some contact info and lets stop talking and start walking. Genesis@Gsoundrade.com |
| SEKINA | 8/6/11 |
| I PURCHASED 2 PHONES BACK IN APRIL,AS WELL AS SERVICE.I HAVE SINCE THEN MOVED,AND HAVE CONTINUED TO KEEP MY SERVICE WITH METROPCS,BUT MY PROBLEM IS THAT WHEN I PURCHASED THE SERVICE I WAS NOT ASKED FOR A SECURITY CODE,AND NOW I CAN'T ACCESS MY ACCOUNT,AND NO ONE IS ABLE TO HELP ME. |
| | 7/13/11 |
Worse phone service in my life. Never ever do business
With these peopl@e. Everything about this company is a joke.
You've been warned!!!!!!!!!!!!! |
| Kelly o | 8/6/11 |
| U r false. Advertisement 4g do not buy this it sucks. It hardly ever works what a total waste of money. Do not buy samsung indulge 4g rip off! Go get a iphone @ another company! |
| Ed Jacksonville, Florida | 7/19/11 |
| I have been a customer for several years. I will be transferring my number to another provider ASAP. I tried to get an 5 day extension on my bill. I was informed that METRO PCS does not care about its customer or the quality of the service. I never asked for the tons of advertisements that I receive each day and I have never been late on my phone bill in all the time I have had this substandard service. I am so disappointed in your company that I am looking forward to getting a new service provider. I would not recommend your service to anyone for any reason. |
| Worst customer Service Ever!!! In person & on the phone | 8/4/11 |
| NEVER IN MY LIFE HAVE I SEEN A COMPANY CUT SO MANY CORNERS! AND YOU ALL GET AWAY WITH IT. I am ALWAYS CHEATED for money, & i left Verizon for THISS!!! Came here bec. Of low prices and family referral but my NEW phone quickly froze a lot, i want receiving incoming phone calls (isnt that the point) & my internet never workd & texts OFTEN DIDNT SENF. everytime i called *611 i had to trick the limited options and yell OPERATOR to the top of my lungs just to get thru to a foreigner that never understood. I travelled from store to store wasting gas for them to "reboot" and put work orders in, but that was just a false pacifier & never changed. FINALLY YESTERDAY I HAD TO BUY A NEW PHONE FOR YOUR MISTAKE AND THEY CHEATED ME OUT OF A NEW BATTERY AND MY PHONE HAS TO STAY CHARGED. YOU MAKE IT HARD TO COMPLAIN BC U KNOW THERE ARE MANY. YOU |
| Kristen | 8/4/11 |
| SURPRISE ME AND DO SOMETHING ABOUT ALL YOUR CUSTOMER'S COMPLAINTS! I OFTEN PRAY THAT A COMPETITOR SWOOPS IN WITH LOWER PRICES AND THE SAME SERVICE OPTIONS. BELIEVE ME YOU WOULD ME OUTTA HERE fast THE WAY YOU TREAT US. THIS CANNOT LAST FOREVER. I NEVER RECEIVE MY CALLS. IF YOU HAVE SOMETHING TO SAY CONTACT ME! mzpoohbee_06@yahoo.com My friends need new phones but until u DO SOMETHING & stop spendin our money on those DAMN STUPID COMMERCIALS! I WILL NEVER RECCOMMEND U!!!!!!!!!! |
| Andrea Jones | 8/5/11 |
I've been a metro pcs customer for a few years now And overall it's been a positive experience... I started with a simple clamshell phone And I now have an android phone.
_With one notable exception I get reasonably good service.
I live in a small suburb of Tampa, Florida - by small I mean SMALL... I have a good, strong signal in my immediate area, but my father and sister live a mile or less from me (in the same SMALL suburb) and they are nearly impossible to reach because their signal is soooo bad. Did I mention they live in a neighborhood DIRECTLY behind a Metro store - the one we both bought our phones and service from?
Poor fellow that owns this store tells me he is trying to collect enough names to lobby METRO for some truly wondrous device to improve the situation and here we are...
luckily the poor man supliments his income selling women's handbags and faux@ designer perfumes.
I guess we do what we must...
|
| NC | 7/25/11 |
| I switched to metro pcs about 10 DAYS ago and cannot believe I want to go running back to my old carrier! First of of the signal SUCKS! I don't get any signal anywhere, and when I say anywhere, I mean ANYWHERE. I bought a smartphone that turned out to be far from what the title claims it to be! Mind you, I bought this phone 10 days ago and the phone is new, hasn't fallen, hasn't been dropped in water, hasn't been abducted by aliens, NOTHING, after the 7-day return policy in which you get a FULL refund if "you are dissatisfied with the phone or service" my phone starts acting crazy, metro pcs DISCONNECTED MY PHONE SERVICE THREE TIMES in ONE DAY! For no apparent reason, I had a whole 3 weeks before my bill is due!! Now, they're telling me that I'm not entitled to a refund because the 7-day mark has passed....???!! and lastly, like I said, I have a smart phone that requires the plan that gives you internet and a whole bunch of other unnecessary stuff, that's what I paid for... and I have NO INTERNET, I use the phone in my house mostly, where I have WIFI, and for some strange reason, not even the TECH support knew what to do!!!?? I'm going back to my old carrier, STRAIGHTTALK, which is cheap and you can get FULL signal EVERYWHERE, I regret ever leaving them. |
| Adam Miller | 7/26/11 |
| I have to say, until running accrossed this page I was chomping at the bit to get away from Sprint to Metro PCS. From what I'm reading here, my assumption that Metro would be fair, and work hard to keep their customers happy is false. In fact, I'd be terrified to pay the no contract phone price and do business with this company. I rated them poor because these complaints should not be happening. My sincere thanks to all of you who have left your complaints and kept me from making a huge mistake! |
| Angie | 6/28/11 |
| So far I have not had any issues with Metro PCS but the one thing I wish the had was a better selection of phones so many people are looking for cool phone that can be affordable and its hard with our economy so I think Metro PCS should think about getting the iPhone,ect. |
| Angry customer | 6/17/11 |
| I paid my bill yesterday and I still owe you scam artists four dollars!? |
| Ms. Havilah Iapalucci - 215-881-3530 | 6/18/11 |
I have not yet received a letter back from customer service in Dallas with a set of
earphones I was promised.. The phone cost $9.95 on line and your dealer sold it to
me for $29.95 and said I got free earphones and then gave me a pair for an LG
phone. I went to your Aramingo office to find out why the phone was not functioning
properly. The mute came on, calls were interrupted, calls were tapped, calls
were disconnected. I went to your Broad Street office to get the phone checked.
He said he was upgrading it. If it was new why did it need an upgrade? I never
was given the code to the phone and repeated changes were made. Broad street
Corporate said I had to buy the earphones which I then wrote you for - and which
I have not received. The phone needs to be taken back and I need to be given a
new phone that functions properly. Thanks for writing from Dallas. Thanks for
Bridge Street sale of bogus phone, thanks for ear phones from Corporate Offices
in Philly before I sent a letter to you with earplugs that do not fit the phone |
| Ms. Isaac | 6/20/11 |
| On June 9, 2011 @ 7:00 PM, I entered into one of the Metro PCS stores located at 2984 Wheatland Rd. Dallas, Texas 75237. The only thing I needed was a wall charger for my phone at home. There were two young ladies working behind the counter that evening very loud, and un-professional. As my 10 year old daughter and I walked into the store there were young guys in the store flirting with the associates. The young ladies were using a lot of profanity, sexual explicit words that I was ashamed of hearing. I purchased the wall charger (thinking that would work) and it didn’t. I traveled all the way home and it did not work! Needless to say I was a little upset. So I went back to the store for a return and one of the associates told me that it was my phone and not the charger. So she tried her phone and it worked. She also stated that I could buy another charger that was up against the wall and see if that would work…it didn’t! At this point I was furious because I was being charged twice for a charger that didn’t work! Finally, one of the associates said that I needed a new phone. An order was placed and I was told it could take up to three business days for me to get the new one. The phone was free because it’s still under warranty…Thank goodness. On June 15, 2011, I came back into the same store to pick up my phone and Lord what did I walk into! The same two young ladies (which they did not want to reveal their names) were there. There was loud rap music (with lots of profanity and sexual explicit words) blasting loudly as if we were in a club! One of the young girls was smoking a cigarette in the back while the other one was flirting with other guys (all this in front of my 10 year old daughter)! My phone was ordered liked they said, but they could not move all of my contact phone numbers to the other phone due to the |
| Jackie | 6/20/11 |
I'm rating customer service. We just purchased the new android have been experiencing some technical issues and rightly so, they are fairly new. My husband went into the place we bought the phones from to address the issues (13387 West Colonial Drive Winter Garden Florida). First, no one acknowledged he was even there he made the first verbal contact (in this economy...they should be rolling out the red carpet to customers)even still the yougn lady didn't make eye contact and continued doing whatever it is she was doing. It was not until my husband began to assert his rights as a cumstomer and demanded customer service that they (another guy in the store) began to pay him any attention. He brought up the fact that we've spent hundreds of dollars in this paticular location and that he deserved to be treated with as such...at least an acknowledgement?? So as far as customer service the "big guy" whoever he is needs to really train his employees in a course of "CUSTORMER SERVICE 101"...we may switch!! Maybe someone else needs the monye!!!
THUMBS DOWN FOR CUSTOMER SERVICE |
| | 5/31/11 |
| March 11, 2011 I paid $219.00 for an Android phone from Metro PC. In May the phone went blank. It would not charge or resume working. The store where I made the purchase referred me to the service center. Being there was like being in the unemployment office. I had to pay an additional $10.00 and the wait was long. On top of that I had to wait several days before recieving another phone. I was told it was new. However, the second phone stopped working also after three weeks. It does not charge adequately and turns off shortly after charging it. I have to plug it to an outlet to use it. I will be giving this information to the Better Business Bureau. What a disappointment! This company's product is inferior and they continue to distribute it at the expense of the public's money, time. |
| melvin | 5/26/11 |
| metro needs to expand into n. central fl.outside of gainesville !had xcellant service all south of ocala fl. all up to mich. thier all over the country whats wrong with chiefland ,bell, fanning springs area no towers ? |
| from miami ive been a good customer 4 seven years just this year decided 2 | 5/20/11 |
| Wrong line mad as hell and cant take anymore |
| Sean From California | 5/12/11 |
| On 5/10/2011. I called customer service (611) and told them about my issus with a family plan I had. My and my ex got a family plan on 4/20/2011. I cancelled the plan on 5/10/2011. I already paid $45 for the plan and $25 for the activaction. My bill is due on 5/13/2011 of $50. My problem is. I already paid $45 but only use the phone for 2 weeks. Only half of a month. Now they want me to pay $51.98 for my other phone. This makes no sense at all. I was told on 5/10/2011 that they would take half off my bill to make up for the other 2 weeks that I didnt have the other phone in use. Now they are saying they can't do that. Why? The phone has been cancelled and not in use and was only used for 2 weeks. But i was promised they were going to take half off. Now in 2 weeks I had to pay, $45 for a new line, $25 for a activation plus $51.98 for my other line. Thats $121.98 in 2 weeks. That is stupied. They dont even have plans that high. Not even for a family plan. My case number is 1618486. I have been a member for over 2 yrs. Never had a problem before but all they want is their money yet, When some of us are hurting for money. They cant help us when we are helping them. The 2 ladies on the phone were very helpful but the guy wasnt. I was also charged $1.98 cause the lady changed my plan by mistake and when I went to change it to the way I had it at the start. They charged me $1.98 for changing the plan. Whats the Deal Metro? You cant help out when we are paying you guys? That is very rude. I think im gonna cancel my plan and go to sprint. They are only $69 a month and have unlimited everything. Plus they are 10x more helpful. Thanks Metro |
| A.Brooks | 5/9/11 |
| This has got to be the most ridiculous technical customer service on the planet. I was able to get a signal for our service for 2 years no problem, then all of a sudden we were not able to get a signal in our area any more. We could get it in the surrounding area but not within approxiamately 40 feet of our address location I called had phones tested over and over again a period of like 2 mos. No one wants to come out to see what the hell is going on! |
| Michelle | 5/10/11 |
| Wow...I almost went and bought myself and my 6 employees cell phones and plans. I have spent the better part of the day reading many reviews from all different sites and I'm glad. I have come across 3..just 3 good reviews on MetroPCS and hundreds of terrible ones. I have to say...apparently customer service, poor phone quality and coverage are taking them down. I'm sticking with Sprint. Pay more monthly but I have GREAT customer service. |
| jason | 4/28/11 |
| I bought a phone here in dallas and i did the rebate just like they told me to and it was posted next to the phone now yall are saying i cant get my rebate because i bought the phone a day before the rebate started i fall that false advertisement and i will be reporting yall to bbb yall are in the wrong for that |
| Angela | 5/4/11 |
| This is the WORST phone company, or just company in general, that I have EVER had to ATTEMPT to deal with. I was hung up on 3 times, put on permanent hold, and told that there was no place to leave a complaint. I am very level headed and patient and spoke to the representatives with the utmost respect. I am offended and angry that anyone could treat their customers with such disrespect! I was calling to help a friend switch a phone. It is a DARN good thing I did not have an account with them because I would have cancelled it and never looked back. It is sick that they can treat people like this and get away with it because of their "low prices." Business's that run like this are why U.S. economy sucks. If someone reading this is contemplating opening an account with MetroPCS, DON'T DO IT! Save yourself the frustration and terrible service. |
| jaysean | 4/3/11 |
| metro, i recieved a free headset cupon with my phone. and every where i go they dont have them. i have beeen trying to get my head set for 5 months |
| Danielle | 3/28/11 |
| Metro is a bunch of crap, the service sucks, the phones suck and to top it off they charged my debit card twice and claim they didn't even though I have proof. Told me it could take up to six weeks for the problem to get fixed. I'm sick of this company and I would not recommend anyone to get a plan with metro. My email is noonstar84@gmail.com for anyone who is willing to do something about this. With enough complaints, something will be done about this bootleg phone company. |
| sylvia for dalia perez | 3/19/11 |
| DEAR SIRS-I"M WRITING FOR MY AUNT-MRS DALIA PEREZ-813-481-2767-SEC#01251940-SHE BOUGHT HER PHONE IN LATE JAN-2011-THE PHONE NEVER WORKED WELL.CALLS CUT OFF-NEVER HEARD THE OTHER PERSON OR IF SHE DID THE OTHER PERSON COULD"T HEAR HER. SHE WENT BACK TO THE STORE-HELLO UNLIMITED-2222 BLOOMFIELD AVE-VALRICO-FLORIDA-33596-ALBERTO- PERSON WHO SOLD HER THE PHONE WODN"T CHANGE THE PHONE OR GIVE HER A NEWW ONE . MY AUNT IS A SENIOR CITIZEN-83YRS OLD. NEEDS THE PHONE FOR EMERGYS AND TO SPEAK TO HER KIDS. I THINK THE SERVICE WHICH WAS GIVING TO HER -SUCKED. THOMAS TKEN-384992-VERY NICE TRIED TO HELP DOING EVERYTHING HE COULD BUT THE PHONE WENT DEAD. I WANT HER TO GET A NEW PHONE FOR ALL THE INCONVIENCE SHES HAD TO GO THROUGH. I LIVE 2HRS FROM HER AND I JUST FOUND ALL THIS OUT. I"M NOT IMPRESSED WITH UR CO OR THE STOE WHICH GAVE HER NO HELP OR CONSIDERATION. UR EMPLOER THOMAS WAS EXCELLENT. MS SYLVIA RIVERA |
| Yvonne | 3/21/11 |
| I've been a customer of metro Piece of Crap Service for 5 yrs. same phone number outstanding client. seems when you do have a problem or situation with your phone and you call their number the only thing they are interested in is how your going to pay your bill!! they do not give you the option to speak to a live voice its ALL about payment!!! WHEN I finnally do get through a live voice there seems to be anyone who is english speaking...By the way when you do get a live voice ask them where they are located...very rarely are they located in the US. One would think that Metro would value their loyal customers but it is obviouse they do not. |
| Larry L. Powell | 3/14/11 |
| I have had Metro PCS for almost 10 years now. I guess I just like torture. I spent two fickin hours in a corporate store off of Steve Reynolds in Duluth GA. While this one associate blew up in my face because I told her that the problem was not what she was looking for because I had been through the same problem time in again. I said. "There was one guy there that was smart enough the find the problem." I swear she almost cursed me out.I am done with Torture. Metro PCS sell your stocks and the company before the liability out weigh your income. |
| waitin2exhale | 3/8/11 |
| anyone with the LG banter which has been having duplicating texts for me over 7 weeks, should consider filing a small claims plaint! you dont need a lawyer. metropcs is a sham and tkaing millions of users money! i will be filing one to get back MY phone's value since they can't exchange it. |
| Mark G. | 3/8/11 |
| No idea what you are all talking about. Yeah I admit the customer service is flaky, but getting much better. I spend $45 per month and I get unlimited voice, text, internet and loop. I also have unlimited turn by turn and I bought a blackberry. The service is amazing for what you pay cannot beat it. |
| Mrs. Cousins | 3/5/11 |
| I switched my service on Feb 12th from AT&T. There was a several day delay in porting my number which resulted in me missing out on my text messages and important phone calls. No credit given. Yesterday noone was able to contact me by phone due to metro's network being down and I called to get my adjustment and none was given. I downloaded a ring tone and paid $2.49 and it didnt download, I was advised to pay an additional $20 a month so this one ring tone can work. I have contacted BBB in my area to get back all the money I put in and I will be filing a consumer complaint. |
| Mad as heck | 3/1/11 |
| The number you have listed above is not a corporate number and you know that! Metro PCS is a joke and all they are doing is taking people's money.Shame on eCorporations for even having this up there. If you are not going to give out correct information-don't give any at all! |
| Unhappy Customer | 2/28/11 |
Zero
This company is mysterious and all they want is you money. Do not use them or their
junky phones be warned. |
| Robert | 2/11/11 |
| I went to start up a plan with me and my fiance 2/10/2011. Let me tell you were in and out within 10 minutes, we didn't think anything of it. Next day, i decided to get an exchange on my phone because the "store manager" over at the location on 12 w main st in freehold nj told us we could. so i went in and he kept telling me i couldnt because its the rules. he was very rude not only to me but to my fiance as well when she tried to call in and straighten everything out. he told us if we didn't like the "rules" then we can both return our phones and go somewhere else. he also told my fiance over the phone that he could read the receipt to her being that the "agreement" we discussed was that we could only return the phone we couldn't make an exchange. so he proceeded to tell her would you like me to read the receipt to you being that you cant read. i have never been so poorly treated from any company in my history of purchasing cellphones and customer service. something should be done about this specific location because as a paying customer that's not fair to us. we put out money thinking we were going to get out of the loop hole we had with our previous company and i feel like were right back where we started with a brand new company. I HAVE NEVER heard of NOT being able to exchange a phone. COMPLETE B.S. |
| Ronald | 2/12/11 |
| Thinking about bad customer service, think about Metropcs they are champion. As a matter of fact,There is a store on Miami Gardens and florida where manager and employee specially that stupid employee called Catricia is the worst place to even pay. |
| David | 2/17/11 |
Im disappointed in your service, I brought your optimus lg phone on the 14th of feb and I didnt like the keypad for texting, their to small , so I went to your corp syore on 8 mile in Detroit on the 17th of febuarj after trying to get tje hang of it to upgrade to the 4g with yje keybsord and pay the difgerrnve nut your employees turned me away saying I have more then an hoit of talk so I coulfny do that and they coulfny explan to me I wasnt told that I have 7 days or a hour of tslk to return fot an exchange just I shouldhve brought yhe phone from them and they would have told me so I could sell my phone and purches a nee
w one was my only options,. So I like it if u could contect me at 313-425-1727 to help rectify the problem because I have a $261.00 phone and dont want it all iwant is the phone with the texting pad and ill pay the difference .
Thank you
David of Detroit
|
| mutual44 | 2/19/11 |
| a simple suggestion to metro.... on your customer service line how about days & time of operation of stores... called corporate my store location and was told all reps are busy and to try and call another time "standard operation procedure" never was put through to a rep,and never will be I found out. GREED is always the start and fall of business |
| Jay | 2/10/11 |
| Metro Pcs is worthless..... I have checked my MyMetro for the past week and it stated that my bill was only 62cent. I figure this must be an erro so I go to the authorized dealer to try and find out if this was accurate and to go ahead and pay the 62 cents. He states that his records show that my bill is 45.62 and that its due tomorrow Feb 11th however when I pulled up my information on my phone it still reflected the 62 cent charge. He gives me the number to customer service and the two idiots I spoke with gave me the run around and stated that I would have to go to the corporate office which is 2 hours away from me in order to try and get the situation resolved.. lets just say that I'm beyond ready to terminate my service and stick the " Hello, Hello, Hello" up metros @*$ and ask them " Can you hear me now!!!!!!!!" |
| BIG IDIOT HERE | 2/9/11 |
| Paid almost 300.00 for phone in store not online sat. due in monday 2day wed pm and they are sorry for the inconvience but the shipping seems to be delayed.When will it be shipped or arrive lololol sorry for your @#%^&*( %^&* but we do NOT know that, u can go to HAHAHA corp store MAYBE they can help.No aplolgies when they took my money.WHAT BLIZZARD I DON'T KNOW ABOUT NO MAIL RUNNING.Have no idea when to expect shipment.Smartest company there is NO ONE PAST CUSTOMER SERVICE EVER HAS TO DEAL W/AN ISSUE.The public cannot reach em.METROPCS SUCKS |
| francis | 1/20/11 |
| can't ever get past the stupid lady who says hello hello hello sorry service what corporate office uses the hello lady |
| Mike | 1/21/11 |
| On January 19th, I called *611 to have my account set up for auto pay. I spoke to Martha #13662 (I think, she couldn't pronounce her numbers very well either) who could not speak english to save her own life. She indicated that I could not set up auto pay because my physical address was incorrect (as if I don't know my own address)and that it didn't match my bank account. However, she was able to process a payment over the phone with the same credit card, using the same address. I then asked for information regarding roaming. When I posed the simple question of why my phone goes to "roaming" in a Metro PCS service area, she began to explain to me how to turn the roam feature on prior to driving into a non service area, but that Metro has 98% coverage of the United States. If that were true, the phone woudn't roam. In any case, when I asked to speak with a supervisor, I was left on hold for over 30 minutes. I then called again and spoke to operator #904889, who as well could speak just enough english to get by. When I asked for a supervisor, I was hung up on. Then to make matters worse, I receive a text message from Metro advising that a change to my account had been made and that if I didn't make the change to please call them. HELLO, HELLO, HELLO....if they don't speak english and you cannot reach a supervisor, how would one expect to resolve a problem? Great service....can't wait to spread the news to everyone I know...And like other crappy companies, Metro PCS will one day fail as well. |
| Paul | 1/15/11 |
| I went to the supposely "corporate store" in Clearwater on Missouri and I swear it was like romper room in there. Corporate store my a**. Employees cursing and using other foul language. Goodbye GetroPCS. |
| greg | 11/22/10 |
| your customer support,,,,SUCKS,,,trying to change the address on my acct,,,ive hade this service for years,,,i dont remember my 8 digits,,,,and trying to find a corporate office,,,its like you guys are hiding |
| Mazie Graves | 11/17/10 |
| My daughter broke her phone and I tried to buy a replacement, although I moved from Florida to Missouri and still pay my bill faithfully like I have for 4 years, they cannot allow me to purchase a new phone and ship it to me. My service still works in Missouri, so why can they not ship a new phone to me? I am very upset with the phone reps, they are no help and you cannot understand anything they say on the phone. I am very upset that they can take my money for my service but cannot send me a phone because I am not in their area. I really liked Metros service but now I am starting to see that thats how they work. I am really disappointed. |
| You are a joke !!! | 11/17/10 |
| You are a joke !! call yourself a business .I will bet that you have no idea about 99% of the problem your customers have to deal with when calling MetroPCS and your management team is useless cause they hide in big corporate offices and don't care one bit about about your customers ,cause the people that use Metro PCS are not of wealth and substance and therefor you can treat them like sh@t. Well I have news for you. I lost a whole day of business because I could not get to talk to the supervisor at metro pcs .when I asked the idiot who could hardly understand English never mind talk it that I wanted the supervisors name and number, I was put on hold for at least 20 min until I put the phone down cause it was obvious that he was not going to talk to me.I had no idea that I had no service as I had paid my phone online and had service when I tried to use my phone this morning for an emergency to call the police as there had been a break in and I was told I owe $5.64 because I changed a number and until I paid it they would not turn the phone on. ONCE AGAIN YOU ARE A JOKE .He wanted to charge me $3 to process a $5.64 charge to my credit card. I said screw you give me the supervisor .As I said he did not answer the phone .So I get home go online and try to pay $5.64 and it will not accept the payment because they only accept $10 min payment AS I WAS SAYING YOU ARE A JOKE!! How would you like me to pay this ??????? |
| Diane M. | 11/8/10 |
Dear Metro,
I was trying to find out information about transferring phone numbers for my niece and upon asking question to the dealer, a young man, who was working 11/8/10 at the store on 8500 Bancroft Ave. Phone # 510-632-2588 at 130 pm. During the question asking I was inquiring about why they wanted my social security number if the account was in my nieces name. She is 19 years old. The rude young man kept saying "LOOK HONEY" "HONEY". I informed him I did not want to be called HONEY I was not his Honey, it was rude disrespectful and unprofessional. He hung up on me. I called back and said this is HONEY may I speak to the manager he said he was the manager and would not give me his name and basically told me to go FUCK MYSELF. This is why Metro is called GHETRO as in Ghetto. Needless to say I will not do business with your company ever and I will encourage everyone I know to do the same. I am also going to file a complaint with the BBB and report this behavior to the owner of the franchise. My luck he is the owners son. I know this my seem like over kill but this punk is representing your company name and giving it a bad name to boot. I hope this punk gets fired, even though I am sure no one even cares. |
Write A Review For MetroPCS Corporate Headquarters
Note: This is not to be used to contact MetroPCS Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about MetroPCS. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
|
Other Headquarters
Abbey Carpet Corporate Office
Wachovia Bank Corporate Office
Office Depot Corporate Office
Fred Meyer Stores Corporate Office
Outback Steakhouse Corporate Office
Wendy's/Arby's Group, Inc Corporate Office
Toys R Us Corporate Office
NSTAR Corporate Office
Burger King Corporate Office
Jo-Ann Fabrics Corporate Office
Dillards Corporate Office
Bonefish Grill Corporate Office
Citizens Bank Corporate Office
Papa Johns Corporate Office
Facebook Corporate Office
TransUnion Corporate Office
People Magazine Corporate Office
Trader Joe's Company Corporate Office
BJ's Wholesale Club, Inc. Corporate Office
Macaroni Grill Corporate Office
Kate Spade Corporate Office
Home Depot Corporate Office
Experian Corporate Office
Equifax Corporate Office
ABC Warehouse Corporate Office
more
|
|