496 West Germantown Pike Plymouth Meeting, PA 19462
(610)834-0180
Reviews For Ikea Corporate Office
chuck1938  | 5/9/12 |
| For the past 5-6 days, IKEA is being defamed, tarnished and threatened by the ultra-right wing Cuban American establishment in south Florida, with another of their endless anti-Cuba concoctions, bent on worsening the relations between the US and Cuba. Many mass media outlets, especially the Miami Herald, CNN and others, have been used to propagate these lies, as if, inmates in the US, do not work in a diversity of jobs inside and out its jail. They know and could have pointed out, that while Cuban inmates do work in every possible jobs and are paid similar salaries as civilians, inmates in the US penitenciary system are paid less than $0.50 per hour. Should our honorable Congressmen/women not look into our prison lack of re-education system, discriminatory wages, violence and other social ills, rather than real or imaginary shortcoming of other countries? | |
N. Jacobson  | 5/15/12 |
| First of all let me start by telling you how the customer support at IKEA is the worst...if they want to succeed further they better work on this.Second , I placed a huge order to be delivered within 2 weeks. when the delivery arrived , I was missing the appliances...called immediately, was left on hold and no one came to the line.The driver confirmed there were no appliances delivered..called back the next day and was given a conf# & was told they would look into my claim & return my call within 24 hours...never called...I called back and was told no it's 48 hours ..okay we are on day 4 Where are my appliances? I & My husband will be going straight to the store & speak to the manager today...this is not a way to treat people....very very upset..may even return the whole order!! all $7500.00 Kitchen | |
| robert dosil | 4/27/12 |
| A delivery was to be made to our home on Sunday April 15 2012 with a substansial size Pax order. The order being 58 pieces in total. It was 1980 lbs. We called the delivery service on Sunday the first time at approximately 1:30 in the afternoon and was told not to worry they would be there between 3 and 4. AT 3:30 we called again, and they then said 5:00. Both times they said the driver was on the parkway on his way. Now at 5:45 we placed another call and we were told they were @ exit 117 on the parkway and that they would be no later than 7:00. They finally, arrived @ 8:30. We were told by the workers that it would take a couple hours. The truck was not even unloaded until 10:30. They started to build and then at 1:30 a.m. they said that the project was incorrect there were wrong colors, wrong doors and missing doors and damaged items. At that time, 1:30 a.m. they decided to scrap the whole project, saying, it was totally incorrect and they were unable to continue building. Left my house with broken glass and broken cartons half emptied and said they had talked to their boss and another team would be coming the next day with new product and the team would complete the project first thing in the morning. I then found out in the morning by calling customer service on 4 16 2012, that that was not going to happen that I would need to go into the store to rectify the situation. Therefore, I took a day off from work which cost me 1,000.00 (which I could prove) I am in the medical profession. I went to Customer Service and they told me to go back upstairs to the Pax Dept. I was treated very kindly by the specialist in that department. We decided at that point that we should scrap the 1st order and start a whole new order. The reason for that, was the drivers that dropped off the 1st order said they were certain that many of the cartons were picked wrong and loaded wrong (which I also paid a fee for of 40.00). At that time I went back to Customer Service with the new order which was considerably lower than the original order. They told me that I had to buy the new order before they would deliver it. It was not until I got very upset with her that they brought me a manager named Lisa Coakle. She the took a considerable amount of time to resolve the problem only because it was very complicated. And also, there was an outside delivery service involved. She then came back to me and told me that they would pick up the old original order and delivery the new order. Of the old order, we were able to keep three units. We then had the new drivers return the rest which was 55 pieces. I then had to take another day off of work for the new delivery on Wednesday April 18, which cost me another !,000.00 dollars of missing work. The new delivery team Joe and Manny got to my house at 8:00p.m. on Wednesday night. They stopped working at 12:30 a.m. because there was still way too much work to do and they said they would come back on Thursday the 19tth between 9am and 10am. They arrived at 11:00a.m. They worked until 7:00.p.m They packed and cleaned up the mess that was left from the previous drivers on Sunday. Manny and Joe are worth their weight in gold as far as I’m concerned. They did an excellent job. This all could have been avoided, if from the start the dispatchers would not have pushed all of their drivers with more work than they could possibly handle in a day. We could have been the 1st stop early in the morning and none of this would have happened. Next I would like to compliment Lisa with all her knowledge and expertise in Customer Service and most importantly she was very courteous. She is the reason and the only reason that I would stay an Ikea customer. In short, I lost 3000.00 total in work and I sincerely believe I was defrauded for the deliver and build charges that I paid . In closing, I would like the credit that Lisa promised me for the returned items and a credit for order #122648973 of $837.30. I’m hoping we can resolve this in a civil manner. I would much rather that, then another course of action. Thank you in advance | |
| Ron | 5/2/12 |
| What is the name and address of the IKEA officer in charge of Customer Relations??? | |
| CWHwang | 4/22/12 |
| On April 22, 2012, I purchased “Dokument” from Ikea in Brooklyn New York and disputed the charges with the cashiers because the product was advertised for less. The cashier couldn’t get a price check because staffs at the related department were not available, therefore she send me to the return department. I was appalled by the return department horrible and unacceptable attitude toward my dispute. I waited nearly half an hour and was serviced by Henry who after listened to my complaint on the incorrect pricing told me to “go find a supervisor” because his computer couldn’t confirm my disputed price. I stood there dumbfounded and insisted the problem to get straighten out. Then another Ikea co-worker named Meeka came out and I explained the same. Instead of resolving the problem, Meeka told me to follow Henry and walk to the department to confirm the advertised price. I got really fed up with both Henry and Meeka unprofessional attitude to handle a simple task at that moment that I impatiently insisted them to resolve it by themselves. Then Meeka gave me a ghetto attitude that if I didn’t follow Henry I will need to wait longer. I promised her that I will file a formal complaint for her poor customer service and she grimly insisted I should. Then she ignored me and flirted with her co-worker. After another half an hour, Meeka got off the phone and told me the advertised price said “white color Dokument” was on sale only. I was so stress out and upset that I requested for a refund. As an Ikea Family Member, I am disgraced to find out Ikea had retained incompetent employee that doesn’t know how to treat family member correctly and resolve issue efficiently. Meeka and Henry are examples individual that definitely need to be detained and desperately in need to be trained to serve customer the right way. I also fear Meeka ghetto attitude will retaliate on me with this complaint letter. My objective is not to get anyone in trouble, but to preserve Ikea excellent culture because Ikea is one of my favorite furniture stores and I always bring my family there every Sunday breakfast or lunch. I hope my complaint will give Ikea a cue that the Brooklyn Ikea might need more supervision in the customer service department and more communication between departments as well. | |
| Mar | 3/29/12 |
| I live in Tokyo, and I occasionally visit Ikea Yokohama with my kids. They love it because of its wonderful playroom and cheap ice cream. My son decided to pick a desk and a shelf there for his own room. Needless to say, he was so excited, but the desk and shelf we bought a week ago and ordered to ship disappeared. GONE! Can you believe it? We paid and Ikea lost it!! The delivery company who claimed that they never received our staff. And we tried and tried to call Ikea, but it's always busy. I 've been trying almost all my waking hour for this whole week. I went to store today, and all they said was that I have to trying on lone. I feel like I was rubbed. | |
| YLB | 3/21/12 |
| THE WORST CUSTOMER SERVICE ON THE PLANET!!!!!, 3/18/12 I PLACED NOT ONE BUT 2 ORDERS FOR SEVERAL SHELVES WITH IKEA. MY RESPONSE WAS THAT A REP WILL CALL BACK OR EMAIL WITHIN 48HRS. I LIVE IN MANSFIELD TX. SOLD OUT THERE, CALLED ROUND ROCK TX ONLY 2 LEFT BUT HELPFUL TO ADVISE THAT HOUSTON IKEA HAD SEVEN SHELVES. CALLED AND EMAILED HOUSTON TO VARIFY AND YES, THEY HAD 7 OF THEM BUT ON SUN 3/18 NO ONE CAN TAKE MY ORDER INFO. EMAIL FROM IKEA NOW THE WAIT TIME CHANGED FROM 48HRS TO 72HRS PER LINDA. LINDA ASSURED THAT A REP WILL CONTACT ME BY PHONE B4 6:30 PM 3/21/12. AND GUESS WHAT NOBODY CALLED. I EMAILED AT 6:31 AND REECE EMAILED THAT A REP WILL CONTACT ME BY PHONE IN A FEW MIN. AT 6:31 AND A REP CALLED ME AT 6:57PM TO SAY SORRY BUT THEY ARE ALL GONE. JUST AS I FIGURED AFTER ALL IT HAS BEEN 3 DAYS. THIS COMPANY CAN CARE LESS ABOUT CUSTOMER SERVICE. MARK MY WORD IN TIME IT WILL CATCH UP WITH THEM AND THE DOORS WILL BE CLOSED FOREVER. | |
| John Worrell | 2/27/12 |
| My partner and I visited your store in Tampa Fl Today 82 miles from our home one way. First I asked for help in your bedding department the young lady explained she was bussy and she would be with me in a few min. she never came back I finaly walked away and noticed here around the corner working on papperwork (Important YES) but not as important as the customer. I found some hooks in the next department on display never found them never found any one willing to help and I WENT BACK TO THEM TWICE I REALY LIKED THEM! left with out them. We endedup purchasing a bed and rug when we checked out there were only self check outs open. I was abble to scan the bed and pay for it but was un able to scan the carpet I tryed three times no one around to help. I was so mad I thought of just leaving with out paying I really dont think any one would have noticed. My partner insisted I due the right thing so I left the register and tracked an associate down she hade to open the pakege that the carpet was in and find the upc do they really think I would have ever found it?? I dont know how The owner of IKEA became one of the worlds richest men I can sure tell you how he will loose his fortune if he dosent train his people to represent his store in a better light than It was in today. | |
L.Gensur  | 2/22/12 |
| I would like to bring my husband to your store in New Haven, Ct. to shop. My husband has trouble walking and a motor scooter in the store would be helpful. I feel that a whole group of people are being left out of shopping at Ikea because they can't walk the entire store. Your cashiers could use a lesson in manners. Rude employees mean they are not being treated well by the company. Take a good look at your managers. | |
| low | 2/13/12 |
| bought 2 mirrors for our bathrooms in jan 2011, just some weeks ago, one came crashing down in the middle of the night. whole bathroom covered in glass shards and smittereens! Thank God none of my children who used that particular bathroom was hurt.took us 2 hours to clear up the place. upon checking we saw to our horror that the mirror was not framed but attached/held by 7 double-sided tapes! we immediately emailed Ikea SG and told them about this situation and asked for their comment. know what theeir attitude was ?? an unidentified customer relation email flippantly apologised that no one was hurt...this was a discontinued item since 2010... could be due to wear and tear or crack/s appeared on mirror...!! they refused to refund us nor accept that these two mirrors were definitely design fault. how can a fragile piece of mirror/glass be held by double-sided tapes and pass quality control??? so cheap means no safety or QC in ikea??? we (our friends and relatives)will definitely not be buying any more products from ikea. todate, they hv not bothered to come back with a positive response nor identify themselves when replying. | |
| Monte | 1/17/12 |
I have not shopped your store before but if my experience last evening is any indication of normal I will not be shopping there ever again. My daughter wanted to redecorate her room so we were shopping your store. We got our stuff and were checking out. Very long lines, very slow. We finally get to the cashier and he walks off without a word to call someone on the phone leaving us waiting. When he returns and rings us up the total is $227.82. I give him $228. He then (slowly) counts it out three times, laying the bills out on the counter each time as if he had never handled a transaction before. Very annoying. We had something to eat at the snack bar and headed to the exit. Long lines to use the elevators as they are not all working. After about ten minutes of waiting for my turn I notice the “televator” sign and try that but only my shopping cart fits thru not the flat cart I had. There was a security guard standing in the area and I asked him if I was doing something wrong and he says there’s plenty of room to the left. I point out to him there are two poles and the cart does not fit between them and he acts as if this is news to him and he had never noticed it ‘til that moment. Very strange for someone whose job is simply to stand and observe things. More waiting and another employee walks by. I ask him if there is some other way out. He points out the televator (which I had already tried). I tell him this and he tells me to just put the large box on top of a shopping cart and leaves me the empty cart he had been pushing. I reject this idea as it-A: doesn’t seem safe and-B: the box is very heavy, so more waiting. After some more time I decide to wrestle the box onto the shopping cart since your employee said that was an option. We put our carts on your device and sure enough it moves 5 feet down the track and crashes to the floor damaging the contents. We go down the stairs and get the first cart off and I struggle to remove the large box off the belt so it won’t block the device. I have to leave my daughter to go back upstairs to find someone and tell them what happened. I’m told I need to go to customer service and take a number. Another long line. At his point I’m fed up with the entire process. You have my money and all I want is to get what I have paid for and leave as quickly as possible. I am very uncomfortable leaving my 13 year old daughter alone in what to me is a fairly deserted area. I see another employee, tell him what had happened and inform him that I am going to get another item to replace the one that was broken. I go back into the warehouse, get a replacement and was heading back out when a different employee stops me and tells me I can’t leave unless I “do things properly”. I explained to him that it was your employee that caused the problem and I was not going to waste any more of my time. A second employee shows up and they threaten to call the police unless I do things his way. He tells me he will get me thru the wait so since my daughter was still alone I decide to try it his way. We go back downstairs to get the receipt. I head back upstairs to customer service, he does not follow thru on his promise to speed me thru. By this time the line was lessened and I get to the clerk. I explain things to her, she makes a call, does something with my receipt and gives it back. I get the replacement unit I had previously and am finally leaving and your guys stop me again. They tell me I need do additional paperwork. By this time I’m totally fed up. His attitude was confrontational and intimidating and if it were not for my daughter being with me he would certainly have had to call the police because things would have escalated. How much crap do you expect people to put up with when the problem was not of my doing? This entire fiasco was caused by your absurdly inefficient front end operations and idiotic associates telling people do incorrect things. I will never set foot in your store again and will be certain I tell everyone I can how miserable an experience shopping there can be. I also expect this to be forwarded to your corporate offices and expect a formal response from them regarding this matter. | |
| Nicky | 1/14/12 |
| I am a 20 year old girl. A 25 kg box fell on my foot in IKEA because they had no staff available to help me lift it and it was wrongly stacked. I collapsed on their floor, blood everywhere, fainted and went into shock. They treated me so badly I can't believe it. I was hospitalised for 2 nights and had surgery. No accident report was filed and when I tried to contact them they refused to speak to me or my family for over 24 hours. When they agreed to speak to us they bullied and patronised us and tried to intimidate us. They clearly do this because they have no competition, as no other company around here offers flat-pack, construct yourself furniture. A truly arrogant company, who despise their customers. | |
| JohnnyC | 11/25/11 |
| Why can't I speak to anyone over the phone at the San Diego IKEA? I have bought and installed thousands of dollars woth of IKEA goods and full kitchens. Every once in awhile I need to speak to someone regarding a detail or two not outlined on their already tough to negotiate instructions. All I need is to speak to someone for clarification and I just get a voicemail EVERY TIME. This is unexcuseable. | |
| lisa | 10/28/11 |
| I have had no issues and buy a lot at IKEA. We like the restaurant and often make a day of it. They have great stuff for the home and events. It is generally not moveable furniture, but, they are great at anticipating needs and sizes and have innovative design. I just bought a rug I was willing to pay more for but no one else had the dimensions. In how ever long it lasts, I can get another for the price, and it will be fresh and new. Have a leather couch 10+ years old--still in pristine condition, still in regular use, even with kids and dog. Moved that several times. Bought a new one for the larger home and they stood by the 10 year guarantee. Only item with an issue. I can see how someone who isn't handy and didn't know it wasn't easily moved will be frustrated with the furniture. For me, it is worth learning to assemble and it can be fixed up, if I must move it. Besides, there is so much neat stuff, even if you decide not to deal with assembled furniture. Will keep going back. | |
| Scheffler | 10/21/11 |
| I will never purchase another piece of funiture from Ikea again. I purchased $1000.00 worth of bedroom furniture, cost to put it together and deliver it. Date of delivery they never showed up, i took off work and waited from 9am to 9pm for them. Called first thing the next morning was told they would be there later tonight - never showed up. I drove to the store, 30 minutes away to speak with ...them - they could not find my order. Did the reorder and was told they would deliver the next day - never showed up - back to the store -Paramus, NJ - my furniture was finally delivered a week later and 2 trips to the store. I took of of work 4 days, slept on a friends couch because I had just moved and had not bed. TERRIBLE CUSOMER SERVICE!!!!!! | |
| kirsten paulos | 10/12/11 |
| there is an error in your tax calculation program in the Red Hook Brooklyn store. I wound up paying 22.18% sales tax in a city that only charges 8.875%. You charged the full 8.875% tax on the original purchase price, another 8.875% on the price after subtracting one store coupon and another 8.875% on the price after subtracting a second store coupon. I'm sure this is an ongoing problem that needs to be addressed immediately. Please let me know to whom i should send the reciept for reimbursement. | |
| RhB | 10/4/11 |
| I've shopped at Ikea in the East Coast and have been waiting for one here in Stockton, California. Unfortunately, the closest two are about two hours drive out! I'm finally in a position to buy cabinets and stuff like that. (No longer renting.) But my life partner does not see the point in wasting gas to go two hours away just to buy furniture and fixtures when Lowe's or Home Depot is just around the corner. So IKEA CORPORATE HEADQUARTERS, CEOs and Powers-that-be, please, please, see about putting an IKEA store in Trinity Parkway. Yes, that place is a lot better than the heart of Stockton. People from Lodi and Galt will come and shop at your store. They'll love you here! We'll love you here! Please come! Heck, with IKEA opening here, we may even have Modesto People and Elk Grove people make the trek up here to shop at your place. We've also got Tracy and Manteca people. I also believe that the demographics of Stockton is pretty middle class who like tinkering with their homes. (Not to mention bargain prices on homes at the moment. We have loads!) Please come. I'm only giving IKEA a 3 star because you're too far away. Had you been in my neighborhood, you'd have gotten 5. Thanks! | |
| Ray | 10/2/11 |
| You should seriously consider opening a store in Portsmouth, NH (the old Pease Airforce Base.) Near by is University of NH, 30 miles north are several colleges in Maine, and south toward Boston there are also MANY colleges. New Hampshire is a sales tax free state. Portsmouth and Portland are small cities filled with young professionals and college grads who want to stay in the area because of the quality of life. Seriously, please consider Pease. I live in Maine and work for General Dynamics in Maine and have no ulterior motive in suggesting Pease and New Hampshire other than that my wife and I love Ikea BUT, traveling 1-1/2 to 2 hours to the Boston area to shop is unlikely unless we are going that way for other reasons. Thanks | |
| Nicholas Griffin | 9/26/11 |
| Good afernoon i was so happy to see on the news that Ikea was going green, i was hopeing i could speack to someone about what my company can do to help you save up words of 50% off your power usege. please look at my companys website www.diffuserspecialist.com under retrofit products i have done some of the largest lighting retro fit projects in the country, if you have have any questions on have we can save you money please email to customerservice@diffuserspecialist. com and my team will help you thank you and have a great day | |
| Jami | 9/22/11 |
| Please, Please, Please bring back the Glasort Trad duvet cover! I have searched EVERYWHERE for it and cannot find even a display to purchace! Im not sure why its not in stores anymore, but if there is any way I can purchase one or you have one in headquarters please let me know! | |
| Nil | 9/22/11 |
I have been trying to buy some Expedit book case from IKEA in Orlando for a long time now!!! They have probably given me every reason in the book why they do not have it here. They suggest I go to The IKEA in Tampa which is 150 miles from my house or Sunrise IKEA which is 200 miles from my house. I asked them if they can transfer the book case from Tampa or Sunrise to Orlando after I pay for them and I will pick them up from Orlando. We do not have inter store transfer. What is going on?? Is this IKEA same as IKEA Europe?? I was in UK before moving to this country and the service there was amazing. NIl | |
| David | 8/11/11 |
| In my life, I have never experienced customer service like this. Absolutely the worst ever! Shocking! | |
| aaa | 9/18/11 |
I am a regular ikea customer and can be reached on jiyere@yahoo.com. I want to explore franchising options. I need details and coontacts of responsible officers to discus with. Kindly assist ASAP. | |
| Ann | 8/16/11 |
| A refrigerator was delivered with dents. I called 5 times, spoke to a customer service rep and was given a case number. No one returns my calls and the issue is still not resolved. Called another time the phone rings and no one answers. I tried their email and still no response. This is for the Atlanta Georgia Store. Worse customer service ever. And to think I reccommended Ikea to my daughter for a kitchen.I will now tell her to take her business elsewhere. No one should use Ikea for anything. | |
| bc | 8/22/11 |
| Totally disappointed with IKEA at this point. I spent almost 5K in the last 2 weeks with your company. Set up home delivery for 8/20/11. After making the purchase I realized that i few of the items i had purchased and had scheduled for delivery were not going to fit in my daughter's apartment. I called IKEA customer service and after being transferred into a voice mail system specifically followed the recording instructions. I left my name, phone #, isell # and what my issue was. NEVER RECEIVED A RETURN CALL from ANYONE. I then decided to go back to the store in person and discuss this with someone. I was told by an employee in DELIVERY Services that they could NOT change the delivery contents and that i should NOT ACCEPT those items I no longer wanted when the delivery company arrived with the pieces and that i would be credited with the amount upon IKEA's receipt of those returned items. When i asked if there was a form the delivery person would have acknowledging that certain items were not accepted, I was told YES. My delivery note clearly states 10AM-2PM. I received a call the day prior to the delivery to acknowledge delivery would be made the following day, however between the hours of 12-4PM ...which was not what we agreed to and contradicts what is on IKEA'S DOCUMENT. When I called to discuss this I was told simply..IT'S 12-4. (the bill of lading i received also INDICATED 10AM-2PM) Yesterday at 350 PM I called your delivery company to find out where my delivery was. I was told they would be there in half hour. At 450 PM I received my delivery (MY PARTIAL DELIVERY) The items listed above were missing. As i was instructed by your delivery services person in the store, I declined the receipt of the following 301.366.72 701.034.67 801.021.51 801.432.17 901.057.19 When i asked the delivery men about the documentation they had all they simply showed me was a bill of lading indicating 28 PIECES!!!!!!!! No list of items. No quantity of each. NOTHING. I had to write down each item # i was declining to take along with the item #s of the items i was missing. The driver and I both signed the document acknowledging the situation. ITEMS RETURNED and ITEMS NEVER DELIVERED. One of which was a mattress and a box spring for my daughter to sleep on that evening in her new apartment. WHICH NEVER HAPPENED. I feel that thus far IKEA has been a huge disappointment, has lacked the professional courtesy to return my call and was ill equipped to address this situation. As a result, I now have to make a 3rd trip to your store to get this rectified. This has been a ridiculous situation for a consumer who has spent a substantial amount of money in your store. I want this rectified immediately. My expectation is that i receive a phone call from a manager with an explanation and a game plan to resolve this. My daughter had intentions of moving into her apartment yesterday (8/20) and now has no bed to sleep in, is missing a love seat and now making other sleeping arrangements. This is not a good way to treat your customers. | |
| carol | 8/22/11 |
| Terrible service! The people who work at the stores are nice BUT NO ONE TAKES RESPONSIBILITY FOR THEIR MISTAKES. In addition no one solves the problem. | |
| Mitch Sydney Australia | 8/28/11 |
| IKEA, I say with disgust, as I am forced to give them a 1 star minimum rating. I challange Susan Cifelli ( see comment dated 12/6/10 ) to have had worse customer service than received from Francis in Australia. I have never experienced a customer service officer that was so rude, accusatory, unhelpful and just plain made up company policy on the fly which included lies and accusing me of being a liar. A disgrace in any civilised society, but from the looks of the comments posted it seems to be greatly accepted and possibly even worn as a badge of honor by senior head office management. SHAME SHAME SHAME IKEA | |
| Jane | 9/1/11 |
| Today I was at your new Ikea store in Centennial CO and I loved it. I did have an incident where all of a sudden I was feeling very dizzy. Immediately, your IKEA personnel got me a chair and brought me something to eat. They were just so wonderful. I tried to call and give my thanks to your management at the store, but no one would let me talk to anyone. Now that was disappointing. The staff that helped me were near your restaurant. I do hope someone will say thank you again to them. Their kindness says a great deal about your store. Thank you. 9/1/2011 | |
| Monika | 9/2/11 |
| I love the IKEA Pagens small cinnamon rolls, and have bought lots for several years. This month some moron VP exchanged the Pagens for "IKEA cinnamon rolls". These are totally awful, contains no foods, just chemicals. Do you guys at corporate really think that customers are that stoopid? Dump the chemicals from China labelled "cinnamon rolls" and get back the Pagens, they are delicious. | |
| Krista | 9/3/11 |
| It amazes me that IKEA feels it is acceptable for their employees to not answer the phone for customers who are calling. If you don't want to staff your locations properly, fine, but then provide an 800 number so that customers can get assistance. No other company in America treats its customers (the people that pay your mortgage and car payments) this way. How would you feel Mr. or Mrs. CEO if you needed to call a company with a question and stayed on the phone listening to it ring for over 20min and tried this throughout the day for hoursand NEVER EVER got a person to answer the phone? I thought maybe this was only the Tempe AZ location so I call San Diego CA, but it was the same story there. IKEA loves my money, but could care less about me or my needs as a customer. | |
| Nick Karydis | 9/13/11 |
| Dear Sir, I am very sorry to inform you that I will move my bussiness elsewere since your stuff in Greece has a very poor customer relationship. I ahve been waiting for almost a month now for a specific product. I understand that your stuff in Greece are trained so that they misslead their customers in terms of availability of a product. In the first week their answer was in a few days. The next week their answer was next week. Now their answer is in a couple of weeks. If I had this last answer from the beggining I would propably have waited for the product arrival. But since Mr Ifantidis the Greek Manager of IKEA has trained his employees in missleading the customers I am forced to take my bussiness elsewere. Your choise of employees is very very poor. I am possitive the meaning customer care if an alien word for him. A very dissapointed Former customer. | |
| John | 9/13/11 |
| My student son bought several pieces of furniture at the brooklyn store. He paid for delivery and assembly. When the bed was delivered, they did not bring the mattress. My son is sleeping on his apartment floor because Ikea has to investigate the location of the mattress that was supposed to be delivered. They even charged him twice for the delivery. He and I have spent hours on the phone with their supervisors attempting to have the mattress delivered but there is no resolution. Ikea does not have customer service after you give them your money. I will never set foot in an Ikea store. If they actually had customer service, they would first deliver a mattress the next day with an apology and then try to figure out what happened at the original delivery. | |
| michele | 9/15/11 |
| I bought 2 desk lamps in the New Haven store..Upon opening the 2cd lamp I found a huge dead cockroach in it...I saw the product was made and packed in China..I went online and sure enough it is a Chinese cockroach..I could not reach anyone in the store..no operator no way to reach a living soul..I also left 2 voicemails at the corporate office and nothing...If they ignore a paying customer I can't imagine the deplorable and infested conditions they allow their workers to be in... | |
| B. Kennedy | 9/8/11 |
| I spent several hundreds of dollars at the Conshohocken store this past Monday on shelving, bedding, and lighting for my son's room. Not only were there no salespeople in sight to help us with the needed parts, but there was only one person at the cash register for the entire store! Once we got home, thirty miles away, we discovered that we needed our own screws for the shelves, a separate electric cord for the light fixture, and the king size duvet cover does not come with any type of closure where you insert the duvet. I called customer service to order the $5.99 cord and was told I'd have to pay a minimum of $21.00 to have it shipped and there was no exception. The customer service manager told me It was my responsibility to see a sign, somewhere in the lighting department that explained I "might" need a separate cord! That's the most ridiculous thing I've ever heard. At minimum they should allow the customer to order the cord and pay the actual shipping cost, not a set minimum of $21.00! With a store as large as IKEA I find it hard to believe they can't put a small item in a small box and charge a flat rate just like the general public can do at the post office! I will never shop there again. | |
| Gail | 7/7/11 |
| Another customer had said it all that one star is too good for the customer service at Ikea via the telephone. The customer service person who gave NO customer service on a question as to when stock will be received in to the Bolingbrook store. She told me the same information that I already knew from the web site. All she did was read to me what I was looking at. She could not tell me when the stock would be in or where it was coming from. Poor Poor and unexceptial with what is happing in the world and someone is trying to purchase from your store, and you push them away to go somewhere else for the product. Ikea you are not the only game in town and if the don't start caring about the customer the store will not survive. The customer service person told me to try back in a few week. That is not the answer I wanted to hear. Ikea get your ---- together..... | |
| cindy | 7/15/11 |
| Just had a horrific experience at the Hicksville, Long Island Store. The customer service employee was rude and inept. She allowed a customer to cut in front of me even though I was the next person called. The other customer was belligerent and rude, calling me awful names while I advocated for my turn. The customer service employee decided that she would let this rude human being ignore Ikea's number-calling policy. I asked for a manager but the employee would not call for one. I had to find the manager myself and then the employee denied that she behaved in the way that she did. The awful customer continued to harass me in the Ikea employees' presence and they did nothing to intervene. I was horrified that a simple excursion to return a few incidental items could become such a traumatic experience. The customer who harassed me, followed me out of the store. The Ikea staff is unprofessional and incompetent. Shame on Ikea! I promptly went to the Target around the corner as I will never shop at Ikea again! | |
| Jerry | 7/17/11 |
| This is a letter I tried to send to the Pres of Ikea USA...it was returned: I recently had the misfortune to deal with your “customer service” representatives on the phone. I will leave “customer service” in quotes because it was anything but service to your customers. You see, my son purchased several pieces of furniture for his new studio in NYC and after 12 hours of building a large dresser, two night stands, and a 20-cube bookshelf we finally got to the Fusion model table and chairs. We built the table and found that in building the chairs, that the back of one of the chairs was missing from the box. We promptly called “customer service” and waited…on hold….with the same message cycling through…for 63 minutes. When the “customer service” representative got on the phone, my son explained that we were missing the back to the Fusion set. The rep told him that he would have to come to the store with a receipt to collect the piece. If he did not have the receipt, he would be “shit out of luck”. Now, I don’t know about you, but I would think that there are very few calls, if any, that request a missing part for a piece of furniture unless you bought the set. Common sense would tell you that when you ask for a piece and give the name of the set of furniture that you really did buy it. Given the ridiculous answer, my son got upset and asked if she could simply look up the order on the computer and then overnight the piece to his apartment, since he no longer lives on Long Island, and going to the store would have been an inconvenience. The response was that he was out of luck if he didn’t have the receipt. You should note that that morning we received delivery of the entire order…so there was something on the computer…your rep was just too lazy. Admittedly, at that response from the “customer service” representative, my son became a little belligerent and asked for a manager. He was initially told yes, then no…and the representative hung up on him. What adds insult to injury is that the next day my wife went to the Ikea store on Long Island, with the receipt, and the person there asked where the rest of the chair was. Now, I am not sure what kind of training your company provides your representatives…if any, but my wife’s response was that the chair was at my son’s home awaiting the missing piece…and that carrying the thing on the train back and forth would have been even more of a hardship than making an extra trip to the store for this nonsense. The person at the store then got someone to bring down a complete set, open the box and remove the piece in question and gave it to my wife… THIS PERSON THEN SEALED UP THE BOX AND THEN PUT IT BACK ON THE SHELF WITH THE MISSING PIECE. So, I am writing to you to ask that you address this issue with me in writing so that I may know it is once again safe to consider shopping in Ikea and let my friends know the same. | |
| mayda kiss | 7/20/11 |
| Ikea needs to expand more I called to ask about promotinng a food event and they were'nt even interested in hearing what I had to say owell it's their loss they would have had and extra 2000-3000 in foot traffic at their location. Way to reach out to the public. Ikea is "skit" which is swedish for crap!!! | |
| Eva | 8/5/11 |
| I am one of those Swedish people living abroad. On a recent visit to my local IKEA to pick up some Swedish, typical food - THE REASON TO VISIT THE SHOP ON A REGULAR BASIS - I was informed that IKEA are introducing their own brand of food now and will not be selling the Swedish traditional brands anymore. THAT IS A REALLY, REALLY BAD IDEA. That will be like going to Konsum to buy something that pretends to be the true product. It will not work for me and you will not see me in the shop again. | |
| Teresa | 8/3/11 |
| Worst customer service ever! Reaching a live person from our local store is impossible and I'm still waiting for their case handler to resolve my problems within the 48 hour promised timeframe......72 hours later. Learned my lesson...I will never buy from Ikea again. | |
| jill | 7/28/11 |
| ACtually, "0" stars. Drove two hundred miles to the Charlotte store, purchased $2000 worth of merchandise PLUS paid the ridiculous "picking" and delivery fee. Spent four hours at the store getting everything together and waiting while they got their act together on processing the delivery. Left the store at closing. Realized when I got home that I had bought a size too large on the bookcase. Called the store and asked that they correct the order and include the correct size in the shipment. Refused to do so, telling me they cannot changed shipping orders ( I called first thing the next morning and the order was not scheduled for delivery for almost two weeks!) So - I am paying to have something delivered that I will now need to rent a truck to return, again driving 400 miles roundtrip, when they could easily have replaced the correct item. Never again. Their product may be good but their service is the worst ANYWHERE. | |
| melanie | 6/19/11 |
| hicksville ikea is horrible , rich should not be in customer service, he should be in 1000000 hours training for it. Florence should not be able to talk to customers, she is rude, obnoxious, and is not a manager so she should keep her mouth shut. They should both be fired, will be telling 5 friends, who will then tell their 5 friends and so on, NEVER to shop at Ikea and def never shop in Hicksville. | |
| bob@saulsilber.properties | 5/31/11 |
| 5-31-11 Ikea, We have a building located at 2305 NW 13th Street where SticksNStuff Furniture is currently located. They will be vacating soon. The building has 32,088 SF (NRA), 47,152 (GBA). The 32,088 SF is currently divided 17,439 SF NRA on the first floor, 14,649 SF mezzanine and 15,064 SF warehouse with a freight elevator. The space is available for lease. I have attached a preliminary plan to divide the space in the future as well. Please advise if your would be interested in viewing the property. Thank you, Bob 352-240-9004 | |
| Tanya | 6/2/11 |
| There are no words to describe how horrible the customer service is at the Hicksville location. Long line. Rude associates. No live person ever gets on the phone when you call about your delivery order that you were supposed to haved been contacted about the day prior. I finally hung up after 16 minutes of being on hold. IKEA has the worst customer service in the world!!! | |
| Jes | 4/24/11 |
| I AM SITTING IN THE PARKING LOT OF A STORE THAT IS ADVERTISED ON THE WEBSITE AS OPENED UNTIL 7 pm I Wastedf gas because this HUGH company is TOO Fing lazy to post on the website they are closed to celebrate a religious holiday at 6 pm. Sure happy a busted my butt to drive 30 miles after I got done with work AND celebrated the religious holiday in the morning like the rest of the world ! General Information Address: 8000 IKEA Way Bloomington, MN 55425 Phone: (952)858-8088 Store opening hours: Winter Hours: Mon - Thurs:10am - 8pm Fri- Sat: 10am-9pm Sun:10am - 7pm | |
| barbara | 4/21/11 |
| i have purchased three lambs at ikea 1year ago but i can not get new bulbs now because they changed the model. I now have to throway three lambs that are in perfect working order just because ikea wants you to spend your good money on the same lambs,so they get your money. This will be the last time i make purchase at ikea. They get you coming & going. barbara | |
| silva | 3/20/11 |
| If you are interested having an ikea branch in Beirut Lebanon i am interested too cause i own a great place and a great spot .please keep me posted if you are interested accordingly we can comunicate, thanks silva | |
| Mark K. | 3/11/11 |
| After very poor experiences at South Philadelphia and Conshohocken I decided to return 2 truck loads of Ikea products. After all if they don't care about their customers I don't want there crap in my house. There were 16 people ahead of me at the return desk. That alone should tell you something. Went through all the channels before i returned everything I could. Heard alot of "I'm sorrys" but saw no actions. I have an IKEA sofa which has a 10 year warranty {only if you have the receipt}. Instead of taking it back {the frame is splitting} I've decided to hold a Sweedish Bar-B-Que. I'm going to set the sofa on fire and invite my friends and neighbors to roast sweedish meatballs instead of marshmellows. The event will be video taped and posted on the internet including You Tube as well as sent to all the major cable and TV networks. Who knows, maybe it will be aired on a national basis. I will also be sending invitations to IKEA execs. via registered mail. | |
| barbara feldman | 3/7/11 |
| i wish there were a zero stars option. your customer service is a disgrace. you can never get anyone on the phone and I have a huge order to place as I am an interior designer trying to use your cheap products for a staging project. the hicksville store is rude, uncooperative, and there no way to reach a live person. I have been on the phone for more than half an hour listening to that obnoxious girl repeat the information i do not want over and over. i'd rather pay pottery barn 3x the price than continue to work with your company. | |
Bud Blaine  | 3/8/11 |
| I have shopped at various Ikea stores, mostly in Southern Calif. Never a problem with either the help or the merchandise. In fact I have been trying for a number of years to get Ikea to open a store here in Las Vegas, Nv, where I have resided since 1993. I am getting a little burned out driving for 4 hours to get to the nearest store. When will they see the need for not 1 but possibly 2 store here in this fast growing town? | |
| never again | 3/6/11 |
| I purchased a KURA bed for my youngest son last summer and when we decided to move it into his older brothers room, guess what? After disassembling the unit it couldn't be reassembled again! I was told by a store manager in conshohocken, PA that IKEA products are designed for a one-time assembly only across the board. If this is true, why is that not stated anywhere on their website or in their assembly literature? What sense does it make to buy bedroom furniture that can never be moved or stored for future use? this makes perfect sense to IKEA, because they have your money already. You lose. IKEA wins. Good bye IKEA! | |
| Chris | 3/6/11 |
| I purchased a wood framed chair that needed to be assembled at IKEA Burbank. Took it home, assembled it and decided I didnt like it. I disassembled it and attempted to return in the next day but was denied due to the fact that "items that have been assembled cannot be returned". That was the reason I was given by the employee in the returns area. I looked on the back of the receipt where the policy is stated and couldnt find that anywhere. I summoned the store manager and she pointed out that it was on a different part of the receipt. I told her I just wanted to exchange it but was still denied. I find this completely unacceptable to have a policy split up on a receipt in two different places. I just checked IKEAs website and could not find any such policy regarding assembled items anywhere! Terrible policy and terrible company! | |
| Unhappy Ikea Customer | 2/28/11 |
| I am very disappointed in the customer service I received at the IKEA located in Burbank, CA. The customer service rep and the manager was very rude. Looks like they are not aware of your return policies. During my experience, I was trying to replace a faulty part within one of of your kitchen drawers. We recently remodeled our entire kitchen and paid around $4500 to IKEA kitchen. At the customer service desk, first the rep tried to fix the bent part infront of us, and when he could not, he went inside and came back with the same part gave it back to us saying that it was fixed. At that point we asked him to replace it with an original factory manufactured part, and he refused and said it was as good as the new part. If I wanted to have the part fixed, I would have gone to an authorized repair shop not original manufacturer for a replacement. I has not even been 30 days since our purchase, and based on your return policy I should be able to exchange or replace it without any hassle. Your return policy states if you are not satisfied with the product, you may return it or exchange it within 90 days. Has this statement changed? I would appreciate if you can explain what I am missing here? And why we had to argue with the store manager in order to get what we were promised for during our purchase. Thank you, | |
| DIANA | 2/23/11 |
| I, TOO HAVE HAD A PROBLEM WITH THE IKEA IN BOLINGBROOK, AND, I ALSO , TO NO AVAIL, HAVE BEEN UNABLE TO TALK TO ANYBODY. AFTER MY APARTMENT BURNED DOWN AND I WENT THERE FOR FURNITURE, THEY SOLD ME CRAP THAT WAS BROKEN WITHIN 3 WEEKS OF GETTING IT. THE KID THREW THE BOXES IN MY CAR, AS I HAD BROKEN RIBS AND HAD TO BEG HIM FOR HELP, AND I ALREADY FILED A REPORT WITH THE BBB AND LISA MADIGANS OFFICE. ACTUALLY 1 STAR IS TOO MANY AS FAR AS I'M CONCERNED. | |
| UNHAPPY IKEA CUSTOMER | 2/11/11 |
| WHITE MARSH STORE IN BALTIMORE CUSTOMER SERVICE AND RETURN POLICY IS TERRIBLE IF YOU LEFT A BOX BY MISTAKE YOU ARE S.O.L. AND HAVE TO RE-PURCHASE THE ITEM...DAMM EVEN AT THE LOCAL GROCERY STORE IF YOU LEAVE OR DIDN'T GET YOUR CARTON OF EGGS AND SHOW YOUR RECEIPT YOU WILL GET ANOTHER CARTON OF EGGS SO WHAT IF THE OTHER CUSTOMER IN LINE MAY HAVE PICKED IT UP...BAD ENOUGH YOU HAVE TO PICK YOUR OWN ITEMS AND CHECK YOURSELF OUT NOW YOU CAN'T EVEN GET AN ITEM YOU LEFT BEHIND BY ACCIDENT...I HATE IKEA AND WILL NEVER SHOP THEIR AGAIN | |
| Daniella | 2/18/11 |
| One of the store managers at the Ikea in Bolingbrook, Illinois yelled at me, and I've been been trying to talk to someone in the customer relations department for a week now to no avail. | |
| dianne | 2/4/11 |
| Disgusting, these great marketers with massive profits are now sucombing to the same profit grabbing nonsense of self checkouts, these things only get rid of jobs and are being used in Canada now by so many place, while the ignorant masses just line up so they can save a few seconds, meanwhile getting permanently rid of massive number of jobs, while unemployed collect welfare | |
| Sue | 2/7/11 |
| I am very disappointed in the customer service I received at the IKEA located in South Phila. The customer service manager was very rude. I purchased a bedroom set in the Conshohocken IKEA store last Saturday evening (spent roughly $500) and found out when we went to the aisle that one of the products was out of stock (Price $59.99). One of the employees told me that it was available at the South Phila. location. So, Sunday morning I proceeded to drive another 20+ miles to pick up the product, and that store sold it for $79.99. I questioned the difference in pricing and was told that each IKEA store can sell products for different prices. I was a little confused but asked if I could get a price adjustment since I did not know that, but the rude customer service manager told me that I should have known that and he would not price adjust the item. Since this was a piece I needed to complete my son's room, I reluctantly made the purchase. | |
| Janet F | 2/9/11 |
| So many more ways to make your East Palo Alto, CA more efficient. The ratio of people who in your store last Sunday, vs how many were successful in finding what they wanted was very low, based on what I saw. Too bad you're too busy to listen to your customers. | |
| Winnie Lewis | 1/21/11 |
| I couldn't even get delivery to the President of Ikea USA when I wrote a letter to their PA address. | |
| zabi | 1/22/11 |
| I would like to have an email address for Ikea International headquarder and possibly frenchise expentions to other country that IKea hasn't been there yet.. please email me that info as soon as possible .. thank you so much for your time and consideration in advance...zabiano at gmail.com | |
| Robert | 1/14/11 |
| I have tried all morning to order items for pick up at the Ikea Hicksville store, but can not contact anyone, nor do they return calls when I leave my name. I seek to give Ikea money in exchange for furniture, yet Ikea, although advertising availability, provides no way to easily purchase the items. Ordering online and having the furniture delivered eliminates the savings I would otherwise realize through patronizing Ikea. I expect Susan Cifelli (above) is correct and Ikea will soon join the rannks of failed businesses. Pity. At one time Ikea was responsive. | |
| Susan Kanonczyk | 1/2/11 |
| I own a large parcel of land that I would like to intorduce to your corporate planning team. It would be a great location for a new store. Can I please have a telephone number of some one internal within IKEA to discuss? | |
| susan cifelli | 12/6/10 |
| WORST CUSTOMER SERVICE IN THE WORLD....WORST COMPANY IN THE WORLD...I AM SOOO SHOCKED THEY ARE STILL IN BUSINESS | |
| Donna Condinzio | 11/13/10 |
| I wish that this was a letter of praise for your Hicksville and their sales staf, unfortunately it is not. To begin with the fact that it took over 45 minutes to located a store employee in order to place and order for the bed I was looking to purchase. While the store was busy, the only people I saw were potential customers, that is completely unacceptable. I would not be writing this letter of complaint if there were sales persons visible through out the store and only busy assisting customers. Then after I made the purchase, one item of which was a full service item I proceeded to the counter to pick the item up where I was informed that the item was in stock, however they were unable to retrieve it and it would have to be delievered the next day not a big deal, until after wasting a majority of the day the delievery persons showed up with the wrong item. After speaking with their dispatcher I was advised that I would have to waste another day at home because there was no way they could deliever the correct item today. This is NOT ACCEPTABLE, your companys errors should not in anyway affect the paying customers. As a paying customer I am sure that like myself you expect to recieve the services you are paying for in the time frame you were assured it would be rendered. Now on to the customer service line at the Hicksville store, I attempted to contact customer service on two seperate occassions regarind this matter and both times I was on hold in excess of 45 minutes, aqain this is NOT ACCEPTABLE. | |
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