Ikea Corporate Office & Headquarters

I along with several others were trapped in an elevator for 20+ minutes before the Houston fire fighters came to our rescue. Did IKEA respond - NO! We would have still been steeming in the hot elevator with no air if we had not call 911. Store manager was not simpathetic or apologetic! Lack of concern about our well being and safety turned me off. They need to get an emergency plan in place.

Terrible TV advertising with the child spraying the dog with water.

I purchased the anedoba wardrobe and have been in the process of assembling it for 2 weeks now. It is impossible to put the doors on, and the shelf does not fit in the wardrobe. The customer service team just apologizes and offers no help. I ask to speak with a manager and he said the same thing. They also will not send someone to assemble it if you purchased the piece online. I will never buy anything from ikea again. A company should stand by their product and provide a helpful customer service team!

My first experience at Ikea was last week and I have to say it has been a hassle ever since! I ordered some much needed furniture last Sunday, which included a bed, that I asked to be delivered the next day. The young lady who was taking my order was not paying attention and put in the wrong date and I had no choice but to wait for my furniture to arrive. Then when my furniture finally came, the sent the wrong size bed frame, now I am being told that I have to wait another week for the right size to be delivered. The frame that I have is completely unusable. At least before I could sleep on my mattress on the floor but now I have a huge bedframe in the middle of the floor and I have to find somewhere else to sleep. Thanks Ikea!

Called the FT Meyers FL Store and ordered some catalogues because I was purchasing a home there and wanted a kitchen and some furniture. 4 weeks later and they never sent them. Service is horrible and I will pay extra and use Lowes or Home depot. I don't know how they get away with such terrible customer service.

I was put on hold for may times and the lady sound bored with her job, sleepy tone and lack of energy. I have tried several times to get a copy of my receipt, but they refuse to give me a recipts showing sales tax. NYS Sales auditor needs to knock on IKEA door.

I have bought a kitchen in December 2012. After the installation there have been sevaral service interefernce and until today the kitschen is not fully operatable. The problem is still pendimng and i cannaot reach any real problem solver at Ikea -Turkey.

Ikea higher management should read these posts, perhaps they will not who knows. Customer service people are not picking up phone call, even worse lying. Got some broken furniture pieces, haven't been 3+ weeks, problem still not solved.

IKEA is marketing its big annual sales in Italy with a line of clever furniture pieces made entirely out of the company's own flat pack furniture packaging, (bed, table and chair). Why not bring this to the US market. People want new decorating ideas and products to meet the rapidly changing enviroment. I think this would go over big as it does with Real Estate staging companies in the homes and apartments dwellings. Europe produce fresh ideal why not bring this enviroment to America, IKEA?

bought an expensive couch cover. Washed it 3 months after it was used, thing ripped at the seams even though I washed it per instructions. They refused to even exchange the thing, cause I didnt have the receipt. Who the hell keeps a receipt over 6 months?

Ikea is the absolute worst company I have ever dealt with. Ordered a coffee table online because we have no stores within 90 miles of here. Waited 2 weeks for table.. It came with the top broken in half. Totally crappy and unusable. Called company right away. Was told they would get back to us within 24 hours. Of course they didn't so we called back. Was to,d to send pics of the item. We did immediately. No response. After waiting for 35 minutes to speak to someone yesterday, she Promised to call back by the end of the day with a resolution . Surprise!! She didn't. Smashed table and credit card bill with no one to help us. All that's left now I'd to file a dispute with the credit card company. Stay Away From Ikea!!!

TERRIBLE customer service. Went back three times and still did not get everything we needed to be replaced... I called more than 10 times after sales dept, no call back. In addition store manager was unhelpful and security guy was threatening to call police. I only hope someone in upper management will see this. THEY MUST DO SOMETHING!!

singapore Ikea customer service in their Tampines branch should be renamed as Customer Disservice as this is my personal experience with a bunch of human robots spewing out the standard Ikea corporate crab of how important our feedbacks are while its the opposite & they love to keep you waiting to be seen !! What a joke ! as u see how much fun the counter staff is having while they kept you waiting foreverwith a cue number..

I've nver witness a botch service the men drop off all the supplies and leave it out in a public hallway refuse to set up the parcel because the hour is late. Window for drop off 3;00 and 7:00 pm, they arrive a few minintes after 6:00pm stated they canniot set up the delivery thus leaving my family in a hotel for (2) nights. This is what excellent customer service is , I hate to see the balance.

My family and I travelled from Las Vegas (a four hour commute) to purchase items from the West Covina store. A particular item was not available on the floor for us to purchase. However, it is in stock. We were informed there are12 in stock but is not available for sale because they are not allowed to operate the forklift during store hours. We were told that it will not be available until tomorrow. We are not available to pick up the item tomorrow because we have to return our vehicle tonight. The particular item is the STUVA frame in white. We wanted to purchase two along with the products for a complete bedroom set. I was surprised to hear that a store will not sell their items to a consumer. We are very dissatisfed and sadly disappointed. Ikea should adequately stock their items for availablity so that out of state consumers will not run into this unfortunate issue.

Be warned do not buy any furniture in hope that you will be able to purchase a new slip cover in the future. you will soon find that your model has been changed or discontinued and covers are no longer made for your furniture. I think slip covers should be available a least for a few years, and if they are not this should be made very clear at time of purchase.

i ordered a bed and the mattress did not arrive so i went into the store to complain, as waiting in the god awful phone line ques was ridiculous! (hour waits sometimes). i had to buy another bed so i bought the frame and mattress at the same time as complaining about the missing mattress. the missing mattress arrived this time with the mattress of the second bed but not the second bed frame. i had to wait another two weeks for the bed frame to arrive after countless hours spent waiting on phone lines to organise the delivery of this missing bed and then when it was delivered it was missing a part and it was damaged. i am so incredibly furious with the insanely unorganised manner in which this company keeps itself. i have paid an incredible amount of money for these two beds and i feel as tho i have just been kicked in the gut.

I just saw a commercial of a woman sliding clothes across and her clothes changed to the same colour. I saw the woman's clothes change colour before the hanging clothes went across her body. I did not think it was good.

If you want to see a Ikea in Bremerton,Wa please contact Headquaters to let them know. lets ask them to build one on Wheaton Way on the east side.

Worst customer service imagnable. Awful company. Email is cr.manager@ikea.com