181 Reviews For Hertz Headquarters & Corporate Office

Complaint

Will never consider using Hertz again. Very dissatisfied with service in handing a complaint as to the three people I spook with and on the phone for over 45 minutes. Was asking about a credit due to the fact I had to return the car to a different location after 14 hours of use. Bad experience overall. Will stick with Enterprise next time.

Mid size booked but bot honored

I booked this car from Sweden this past week. Car ordered was mid size car ...I am disabled and an ex footbasller. They gave my daughter, whio picked up the car, a Ford Fiesta. So small I was getting cramps sitting with my feet in the front footwell. Rembeeber I am an ex football player. Imeediatye upon squeesing into the car this afternoon as we left LAX I knew there was a problem. Not even enough room for our luggage. Hertz were not interested and even the duty manager at Hilton Woodland Hills tried to call to get the car changed but was informed they close at 2pm on Saturday!!!!! This is abiominabele, Hetrx breached the conract they made with me and in writing falsely pretended they had the car booked for me.

The worst ever, GO ELSEWHERE!!

Rented in Cabo, took over one hour, initially tried giving us a damaged car that had been in an accident! Waited thirty minutes for another and was later charged twice what was quoted. hertz corporate didn't care, didn't return calls or answer emails.

Unsafe cars

This company put my family in danger. They rent me a VERY unsafe car which all could have been avoided if someone actually checked the car. Beware of tires that have NO tread on them. Will never rent from them again and will NOTpay for this rental.

Terrible Service

Service is terrible and office never returns calls. Trying to settle a bill that was charged to our account even though we returned the car due to the maintenance and service lights that were flashing near the odometer. finally have to contact our credit card company to dispute the charges. will NOT rent from them again!!!!!!!

Terrible service

No car available at time of reservation. People rude. No return phone calls as promised. Vacation was ruined. Car available next day was either bald tires, cracked windshield or compact size. Very unhappy and corporate office never retuned calls or emails as promised

Never Again

Hertz charge my credit card over $400. for scratched rims on a car I rented in Ireland. I had two blowouts from hitting a rock in the road. Hertz called the garage and I paid for both the tow and the tires. Their garage said the rims were fine and I drove 7 more days on them with no problems. When I checked in the car the check-in person said they were scratched and was charging me for new rims, which I'm sure they never replaced. Hertz will never see me or my friends again.

Terrible Account Rep

Was visiting the Hertz rental at the airport and was surprised of the behavior of the Account Representative, (which I found out after from one of the employees who she was). No professional at all. I guess representation of the company is nothing.

ripped

Insurance company paid for a rental for the time my repairs were made. Hertz charged the insurance co. and my visa for the same amount. Hertz won't refund the overpayment. they got paid twice for the same event. I'm out $320!!!

Fradulent Renting

Hertz Rent-A-Car pulled a fraudulent credit score for me that was 200 POINTS under what my credit score was and then refused to rent me a car that I had paid in full for!!!!! I tried to call them after my vacation and the girl in corporate refused to help me and then hung up on me during our phone conversation!!!! I have never been treated so rudely in my whole life!!! I had the pleasure of renting a car from Enterprise and they were more than happy to rent me a car for my vacation.

Clean and safe program

I applaud this new program that was supposed to be "rolled out" on July 2nd with a 35 point check on cleanliness and safety of Hertz rental cars. When I contacted the local Hertz in Winchester, VA they had no clue on what I was talking about and proceeded to disconnect my call. When I contacted the corporate executive customer service, they had to look it up. What's up Hertz? If your going to roll something out you need to communicate effectively. It seems not the case here. I have rented a car for this weekend. Considering my last rental a month ago that was an unsafe car in my opinion (tires, seat belt, damaged rear bumper) if this future rental is not proper, I will consider it a break in contract and most likely go to enterprise. It's up to you on this second chance.

Hertz sucks!

Poor customer service. There representatives are taught to be scam artist. They are rude and harassing. Do not rent from Hertz!!!

be Aware of hertz

I am gona publish about the fraud hertz did with me in newpaper and also will complain in customer grievience cell for this fraud company and sue them..WAIT N WATCH..

Terrible

Rented car in Vanouver - Via Rail. Ordered Mazda Altima - got there off Vanc. Island bus. No car - gave us a Toyota Corolla 2013 - Lot of Scatches. Car 75% full of gas, air conditioning not working & passenger seat not good for my wife with back problems. Drove car off and sweated it out for 1 week in BC & Calgary. Took car to Calgary airport 5 am - June 5th and charged me regular rate.

husband is a driver for Hertz was promised a raise and after 1 month still just making minimum wage - he questioned it and boss said "corporate must have dropped the ball" well the ball still has not been picked up

Worst rental ever!

Myrtle Beach Airport Hertz is the worst! Car filthy dirty! Poorly maintained with bald tires! Manager could care less! Overrated and overpriced! Be safe and don't waste your time or money!

Most Awful Experience Ever!

Hi me and my four kids rented a car from vegas where we live .When we got to Barstow a cop pulled us over informing us that we had no rear license plate lights.We couldn't drive anymore that night ,We tryed through out the whole city to get a hotel .They were having a convention .We had to sleep in the vehicle!

??????

There sure is a lot more complants then good things said here, I wonder if the employees are writing the good reviews, because Hertz is the worst. I wrote a bad review and it never showed up. Were is it?

Your service is the worst

Third posting, will this one show? Do not rent from these people!!!!!!!

dirtyest car in town

Just rented one in couer d lane , id at the airport. Not only was the car filthy on the outside and full of trash on the inside, the jerk who pulled the car planeside stated he just ckeaned it! Next time i will go with a better company.

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