176 Reviews For Hertz Headquarters & Corporate Office

Terrible service

No car available at time of reservation. People rude. No return phone calls as promised. Vacation was ruined. Car available next day was either bald tires, cracked windshield or compact size. Very unhappy and corporate office never retuned calls or emails as promised

Never Again

Hertz charge my credit card over $400. for scratched rims on a car I rented in Ireland. I had two blowouts from hitting a rock in the road. Hertz called the garage and I paid for both the tow and the tires. Their garage said the rims were fine and I drove 7 more days on them with no problems. When I checked in the car the check-in person said they were scratched and was charging me for new rims, which I'm sure they never replaced. Hertz will never see me or my friends again.

Terrible Account Rep

Was visiting the Hertz rental at the airport and was surprised of the behavior of the Account Representative, (which I found out after from one of the employees who she was). No professional at all. I guess representation of the company is nothing.

ripped

Insurance company paid for a rental for the time my repairs were made. Hertz charged the insurance co. and my visa for the same amount. Hertz won't refund the overpayment. they got paid twice for the same event. I'm out $320!!!

Fradulent Renting

Hertz Rent-A-Car pulled a fraudulent credit score for me that was 200 POINTS under what my credit score was and then refused to rent me a car that I had paid in full for!!!!! I tried to call them after my vacation and the girl in corporate refused to help me and then hung up on me during our phone conversation!!!! I have never been treated so rudely in my whole life!!! I had the pleasure of renting a car from Enterprise and they were more than happy to rent me a car for my vacation.

Clean and safe program

I applaud this new program that was supposed to be "rolled out" on July 2nd with a 35 point check on cleanliness and safety of Hertz rental cars. When I contacted the local Hertz in Winchester, VA they had no clue on what I was talking about and proceeded to disconnect my call. When I contacted the corporate executive customer service, they had to look it up. What's up Hertz? If your going to roll something out you need to communicate effectively. It seems not the case here. I have rented a car for this weekend. Considering my last rental a month ago that was an unsafe car in my opinion (tires, seat belt, damaged rear bumper) if this future rental is not proper, I will consider it a break in contract and most likely go to enterprise. It's up to you on this second chance.

Hertz sucks!

Poor customer service. There representatives are taught to be scam artist. They are rude and harassing. Do not rent from Hertz!!!

be Aware of hertz

I am gona publish about the fraud hertz did with me in newpaper and also will complain in customer grievience cell for this fraud company and sue them..WAIT N WATCH..

Terrible

Rented car in Vanouver - Via Rail. Ordered Mazda Altima - got there off Vanc. Island bus. No car - gave us a Toyota Corolla 2013 - Lot of Scatches. Car 75% full of gas, air conditioning not working & passenger seat not good for my wife with back problems. Drove car off and sweated it out for 1 week in BC & Calgary. Took car to Calgary airport 5 am - June 5th and charged me regular rate.

husband is a driver for Hertz was promised a raise and after 1 month still just making minimum wage - he questioned it and boss said "corporate must have dropped the ball" well the ball still has not been picked up

Worst rental ever!

Myrtle Beach Airport Hertz is the worst! Car filthy dirty! Poorly maintained with bald tires! Manager could care less! Overrated and overpriced! Be safe and don't waste your time or money!

Most Awful Experience Ever!

Hi me and my four kids rented a car from vegas where we live .When we got to Barstow a cop pulled us over informing us that we had no rear license plate lights.We couldn't drive anymore that night ,We tryed through out the whole city to get a hotel .They were having a convention .We had to sleep in the vehicle!

??????

There sure is a lot more complants then good things said here, I wonder if the employees are writing the good reviews, because Hertz is the worst. I wrote a bad review and it never showed up. Were is it?

Your service is the worst

Third posting, will this one show? Do not rent from these people!!!!!!!

dirtyest car in town

Just rented one in couer d lane , id at the airport. Not only was the car filthy on the outside and full of trash on the inside, the jerk who pulled the car planeside stated he just ckeaned it! Next time i will go with a better company.

Very Bad Service

They used our card when we did not authorize them too. And could not get any help,what good is it to use customer service

Don't bother

We rented a car from these people and were over charged by $600, and they refused to admit their mistake. This was the worst I wouldn't recommend them to anyone, stay away. They claimed it was returned an hour late and we didn't fill the gas tank back up.

Horrible

I will never rent a car from Hertz again. They change quotes and rates on you without your knowledge or consent. I was quoted one price over the phone I go to check out im paying 50 dollars more. Called the customer service dept no manager was on duty, received a call 2 days later from a senior rep. What a joke. Im writing a letter to all the executives to let them know how displeased I'am. For this to be a billion dollar company they suck.

Over-charged big time!!

I was charged for insurance and declined on the contract. My warranty was suppose to cover car rental and it was charged to me. The rental agents in Latham are the rudest people I have ever encountered. I am disputing the charges on my credit card.I will NEVER use Hertz!!!!

Terrible Support

Hertz made a mistake on our billing and charged us triple the cost of the car. When we called their support and asked for a supervisor we were told there isn't any available and we had to wait for five days for a return call. We have enough money for two additional days in the hotel and then we dont know what will happen. Stay away from this company at all costs

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