3000 Hanover St. Palo Alto, CA 94304
(650)857-1501
Reviews For HP Corporate Office
Melanie  | 5/14/12 |
| Same story as everyone else. HP doesn't stand behind their work, case managers are rude and insensitive; you will get nowhere. They will keep you on the phone all day....why not? That's what they get paid for. Meanwhile, you have wasted your whole day trying to get them to fix their crappy product, which they have no intention of doing. What happened to "the customer is always right"? I will no longer support HP or Compaq Presario and I will take my business and hard-earned money elsewhere. | |
| Carolyn Griswold | 5/14/12 |
| I have purchased a hp printer with an extended warranty. I have spent days and hours with the people in India and Philipines and I still continue to have problem. I ask for an American agent and get transferred all over. Finally someone in India was going to get me a refund and never came back to the phone. What kind of service is this????? It sucks!!! I am taking it back to Costco and will NEVER-NEVER-NEVER buy an HP product again. No one carees? No one calls you back??/ | |
| carmelita c. clinton | 4/30/12 |
| Seniors Helping Seniors, Inc. purchased an hp#4620 all-in-one printer, last week. We are having problems with our HP 4620 all-in-one officejet printer, serial number CN22B140FF: How to set the date and time How to get the fax report of incoming and outgoing faxes. I spoke with Kenny today, and I am still waiting for a call-back, with instructions On how to enter the date and time, as well as, getting a daily report on the previous day's activity. Unfortunately, the customer handbook does not include how to accomplish the two components previously mentioned. This event is having an impact on the services that SHS deal with their clients. Please have someone reply with the instructions for installing the above. We are a non-profit organization dealing with the concerns of our elderly clientele. Therefore we should have working equipment or how to fix these two issues. Thank so much in advance for your time and effort. Carmelita C. Clinton, Contract Manager Seniors Helping Seniors, Inc. 600 West 168th Street Basement New York, NY 10032 212 543-9383 | |
Completely Disconnected  | 3/21/12 |
| Wednesday, March 21, 2012 To Whom It May Concern: I am writing this letter to express my deep disappoint in customer satisfaction with both your customer service offices (specifically your hardware manager: Margo and the customer service rep: Ann) and your product. My call today began with Ann a customer service agent located I believe in your Dubai location phone: (917)-4-391-600. I spent more then 3hrs on the phone with her turning on and off my printer just so that she can tell me that I am 11 days past my 1 year manufacture warranty on a printer that I used 3 times or less last year and that she can only offer me a discounted printer and a $1.00 (yes “1” dollar) coupon to extend the warranty on the new printer I would need to purchase, to a 2yr warranty. Further more, she asked me for unnecessary information to further push HP marketing initiatives. I must say that I was then disturbed and perturbed by her lack of knowledge and repeating the simple action of turning on and off my brand new $350 pulse printer for over 3 hours. Finally I asked for a manager which brings me to Margo (hardware manager), before our conversation began I asked him for his call centers location number “this sound absolutely foreign to him, so either they are the only call center you have operating or he lacks a reasonable understanding of the English language” he didn’t know it, so I began to ask him why is it that they require all this information and he reply he didn’t know but a physical address was necessary so that they may send out a replacement for an ink cartridge I specifically told both Ann and Margo I did not need (I had explain to Ann in the 3 hours on the phone with her that the ink cartridges that I have are BRAND NEW) but what did he care I was most rudely hung up upon….I promise that if this is the way that customers are handle by your customer service support team, HP could soon be taking a page out of Kodak’s historical failure memoir and make it their own. Completely disconnected J. Riggs | |
| Marvin Westerdahl | 3/20/12 |
| Purchased a B210a printer for my wife. At 42 copies (most used in set up of product) the on/off switch failed. Called and spent over an hour on the phone running tests without correcting the problem. Was passed to another who spent another hour while all the time telling them it was the switch that failed. Finally they agreed to send a re-furbished printer. Mine was new and had 42 copies made on it! Re-assured me it was like new. After almost two weeks, received the printer and everything except the basic body, print head and ink had to be taken out of my existing printer. Set up the printer and had an alignment failure. It printed black only. Color was little smudge of only blue ink. Ran several alignments without success. Cleaned the print head several times without success. Only black ink was printing. Went to HP Help and followed the directions to make sure tabs connected, print head latch closed, cleaned electrical contacts on print head without removing, reset printer..... all failing to correct the problem. Back into Help area found another recommendation to remove print head and clean head and contacts. Did and now ink levels are down to 1/4! How, when I have not been printing color and this was a new cartridge? Still after printing, it failed to print color. Last item on help list is to reset printer, which I have already done. Reset again, and nothing. HP said the only way to correct is to replace print head? I have now completed everything related on their Help area. Today, I am to get a call from HP to provide assistance. Having spend over 7 hours trying to fix this printer, how many more will be required and will it ever be fixed. And, why should I receive a re-furbished printer when it only had 42 copies on it? And, will I now have to buy more ink because this printer does not work? I have spend several thousands of dollars on HP products.... will this be my last? The next phone call will answer that question. Now it is up to HP to step up and do the right thing. Will they? | |
| never buy HP again | 3/2/12 |
| Purchased a HP Officejet 6500a all in one and after 14 months it looks like the touch screen has failed, it gets so hot that im sure it would have caught fire had I not unpluged it, glad I was home! Took it back knowing I would hit a wall and as expected it is a 150.00 paper weight. HP at one time was a quality company but now they sell cheap products and do not care. | |
| Amber Sundown | 2/29/12 |
| Bought a laptop from a brand I thought I could trust. When I began to have problems with the screen, I spent hours on the phone with the tech department who told me it was a hard drive issue and sent me a box to send it in. As soon as it arrived I was told I needed to pay $250 for a cracked screen. The agent I spoke to was incredibly rude. She refused to tranfer to any supervisor. I was eventually trasferred over seas who tried to help. She shared that they were supposed to send me pictures of my supposedly damaged computer. Still no resolution on getting the computer fixed. I do now know that I will NEVER by another HP product. | |
| wisdom122703 | 2/15/12 |
| What absolute horrible customer service! I have been buying HP products for 30 years, had an issue with a printer (still under full warranty), was on the phone for over 2 1/2 hours (that's NOT customer service) only to be blown off by a case manager who said one thing and did another. I highly do NOT recommend purchasing an HP product with a warranty. I will NEVER purchase an HP anything again! VERY DISSATISFIED CUSTOMER! | |
| Gary Revier | 2/9/12 |
| I have had many HP products but it will never happen again. I have been on the phone for over an hour trying to get someone who can help me with a printer that has been defective since purchase late last year. I guarantee you it will be the last HP product I ever purchase. It is an HPC310A printer and it has caused me to lose, literally, hundreds of dollars of ink. They replace the ink carriage once but that only worked for one round of cartridges. I do believe this company sends out faulty equipment to bolster their ink sales. I am going on line to find a different printer as soon as I finish sounding off. I would appreciate anyone advising me as to what is a reputable company to do business with. Thank you, Gary Revier, Mayor, City of Redwood Falls, MN | |
| Denise K | 1/25/12 |
I have been a loyal fan of HP for 25 years. I owned an HP Office Jet printer that worked like a farm horse in home office for 7 years with not one issue. Started to not print and figured it was time to give old faithful the retirement deserved. FAST FORWARD- in the last 2.5 years I have had 4 Office Jet All In ones. Fortunately, the first one that failed in about 45 days, I had bought from Costco. I was able to exchange at the cost of my time only. By then price had gone down so I got a few $$ back and replacement printer same model. Four months later it had similar issues with paper tray. Returned again for new model at Costco. It lasted almost 2 years. Called tech support, who of course had to charge me to trouble shoot because it was more than a year old. After 1.5 hrs determines not repairable and gets me to order new one. I am headed out of town for a few days so figure it will be back and hubby can set up by time I return. HP OfficeJetPro 8500A-Plus arrives Sept 30th. Week 2 begin having problems. Oct 24th I call tech support as doc feeder tray skipping pages. Another 1.5 hrs on phone Ticket #8054890624. I am just past 21 day return window. Jay, Supervisor, tells me that if I have any other problems they will document that they will make "exception" and send me a NEW one. NOT "new to me- refurbished", but NEW. At the moment, appears fixed, so I say ok I will call back if starts again. On travel for hilodays and not using printer as much to scan. Issue with paper tray again. Jan 20th call in and speak to Richard Ticket #8056808803. Tell him what happened before has been happening again. He asks if they can trouble shoot- I say I have no desire to spend another 1.5+ hrs on phone- paid $250 for this piece of junk and was promised new one if happened again. He speaks to Supervisor and after 45 minutes of back and forth says they will escalate claim. Because they can send me another NEW, it would be "refurbished", which I do not want to accept. Jan 23rd- call from Callen at "Escalations Team". I explain situation. He states past return period can only offer refurbished. I say I would like NEW one (as promised previous call)and willing to pay upgrade if needed- as was already told no "NEW" of this model available. Do not trust this model machine- have seen it being returned EVERY TIME I have walked into Costco and no time to keep dealing with technical support at 1.5 hours a pop. Callen reiterates can only send refurbished - I ask for supervisor of his department. Callen tells me everyone in his department is supervisor. I say ok then, send me to the next person up over department in Customer Service. Callen says: The people outside this department are, "TOO BUSY RUNNING THE BUSINESS OF HP" to talk to me. WAHTA???? Last I checked, CUSTOMERS are the "BUSINESS OF HP"- no matter how big or small, if HP wants to stay in business!!!!!!!!!!!!!!!! He says he can transfer me to another person in his department, but they will give me same answer. I say forward me to another person. I let him know I will be happy to post anywhere I can find about this poor customer service experience and lack of quality. I am waiting for return call from Michael S. in Escalations as I type. Case #7502270669. Thinking about how "busy running my real estate business" I should be, instead of talking to and writing about HP horrible service and quality! Conclusions: 1) HP now makes their printers DISPOSABLE 2) DO NOT expect any satisfaction out of "Customer Service" at HP 3) DO NOT buy anything directly from HP/HP shopping/HP Home Store- if you want to take a chance on it working, buy it from COSTCO so you can actually return it! | |
| w.depperschmidt | 1/23/12 |
| last may, 2010 i purchased a hp desktop touchsmart pc and it was not until november that Idiscovered it was actually a used pc. at the same time I purchased a touch smart printer, todate I have never been able to use it, and the tech support in my opinion must still be in pre-school as they do not know a thing. they litteraly try to cruxify you, put a guilt trip on you, when in fact it is they who are toblame, they are not willing to listen andtheir comprehension is nonexistent. if I had used a recorder and push play each time i had to answer a questoin, i would already have worn out 15 recorder, they are not willing to nor are they able to comprehend and constantly try to put a guilt trip on the consumer. i truly say under no circumstance do EVER PURCHASE ANY HP PRODUCT, as the support is in charge with people who do not know anything. I make two nightly novenias that HP | |
| w depperschmidt | 1/23/12 |
| NEVER NEVER NEVER PURCHASE ANY HP PRODUCTS AS THEIR TECH SUPPORT APPEARS TO BE UTILIZING PRESCHOOL CHILDREN, AS THEY DO NOT KNOW HOW TO ANSWER A PHONE, LISTEN OR COMPREHEND. I HAVE NEVER BEEN EXPOSED TO AS MUCH STUPIDITY AS WHAT OCCURS AT HP. PRIOR TO TODAY I HAVE SPEND OVER 120 HOURS ON THE PHONE,MANY DAYS 8 HOURS AT A TIME, TODAY OVER 8 HOURS AND DID NOT ACCOMPLSH ANYTHING POSITIVE. THEY LIE, HANG UP ON A PERSON,AS THEY ARE NOT ABLE TO RESOLVE ANY ISSUE, AS THEY DO NOT KNOW ANYTHING. I PURCHASED A PC AND PRINTER LAST MAY, AND SINCE THEN I HAVE SPEND OVER 120 HOURS ON THE PHONE WITH THEM, AND THIS DOES NOT INLCUDE THE 8 PLUS HOURS TODAY. FIRST THE PC WOULD NOT WORK AND THEN I FOUND OUT IT IS A USED PC, MY LOCAL OFFICE DEPT GAVE ME A NEW PC AND I HAVE NEVER BEEN ABLE TO USE MY PRINTER, STILL THE PRINTOUT INDICATES I HAVE PRINTED OVER158 PAGES AND SCANED 54 PAGES. HOW IS THIS POSSIBLE WHEN I CANT EVEN PRINT ANYTHING? JUST MORE OF THEIR STUDITY. THEY ASK THEMOST STUPID QUESTIONS WHICH IN NO WAY RELATE TO THE ISSUE. NEVER DOCUMENT ANYTHING,AND BECAUSE OF THIS THEY TRANSFER YOU TO LIMBO,IT ISTHEIR WAY TO GET RID OF YOU. THE EXECUTIVE OFFICE IS NO BETTER, ARE RUDE, OBNOXIOUS, ANDJUST PUT YOU BACK INTO THE QUE. WHEREIN YOU ARE HAVING TO TAKE UP HOMESTEADING TO WAIT FOR SOMEONE TO GET UP AND ANSWER THE PHONE,THEY HAVE NO SHAME AND THEY SURE DO NOTCARE. EACH TIME YOU ARE GIVEN ADIFFERENT REFEREENCE NUMBER AND ADIFFERENT CASE MANAGER. SO MUCH STUPIDITY. THEY W/O A DOUBT MUST BE THE WORLDS MOST DISGRENTED, FRUSTRATED, IDIVIDUALS, NO ONLY IN THEIR PERSONAL LIFE, BUT ALSO IN THEIR JOB, BUT THAT DOESNOT GIVE THEMTHE RIGHT TO TAKEIT OUT ON THE CONSUMDER. I COULD GO ON AND ON. I HAVE BECOME AN ADVOCATE TO KEEP OTHERS FROM PURCHASING ANY HP PRODUCT.I TELLTHEM ABOUT THE ABUSE AND STUPIDITY A PERSON IS SUJECTED TO. FIVE PEOPLE AFTER LISTENING TO WHAT I TELL THEMHAVE ALREADY PUT THE MDS BACK ON THE SHELF. I COULD WRITE A BOOK MORE DETAILED THEN THE ENCYLEPEDIA BRITANICA DETAILING ALL I HAVE BEEN SUBJECTED TO, BUT I HAVE A LIFE TOLIFE. WHICH I HAVE NOT HAD SINCE LAST MAY, 2010. | |
| Vera Gentry | 1/9/12 |
| If I had read alll these reviews first, I wouldn't be going through the same hell as the rest of you. I have never, ever been so frustrated trying to talk to someone in the Phillipines only to have them say a "case manager" will contact me and never does. When I call back, it's always the same story, "no case manager is available". I want my refund so I can buy a printer locally and most probably, a different brand!!! My husband even had to take the phone because I was in tears! He got just as frustrated as me. They couldn't even give us a phone number for the corporate office. I've had it with virtual assistants AND Hewlett Packard!!!!!!:(:(:( | |
| Chris | 12/21/11 |
| I recently purchased a HP Omni all-in-one 220 series with quad I7 core. this computer was fully upgraded with the sweet graphics card and a TB of RAM. ive had the computer 3 weeks, ill repeat 3 weeks and all of a sudden the computer will not turn on. the power light comes on put nothing on the screen. called HP and thay were so useless. They kept telling me to power off the computer and power it back on and keep hitting F8 then F10 and ect. Then they wanted me to take off the back and remove the hard drive. so i got frusterated and took it into a PC tech and she tells me the motherboard is completely fried. im glad i used a whole year of saving and the computer crashed in less than a week. should have bought a Mac | |
| Nancy Reece | 12/5/11 |
| 13 months ago I bought an HP 6500 E709n. While I know it is out of warranty, I called support today because the printer has started going off line for no reason - frequently. After an internet search with no answers and obviously lots of other people with the same problem - I called for help. I was told it was a hardware issue (meaning an obvious defect in the printer) and was offered a deal on a new printer - with discounts as a valuable customer. As he gave me the deal, I pulled it up on line and could get the same "deal" available to anyone who bought through HP. So I'm going to continue to unplug/plug it and keep it going til it dies - and then buy from a different manufacturer. If you can't support your product any better than that, then why should I be a loyal customer? | |
| Jeanie | 11/22/11 |
| Bought a HP Pavillion dm4-1160us laptop for my daughter as a graduation present in June 2011, its now only November and the laptop does not work. The tech support personel for HP are rude and uncaring, their support staff actually told my daughter to go get a screw driver and take the computer apart, their case manager personel actually hung up on us. We have been trying for 2 weeks now to get help and we are getting know where fast. This laptop is only five months old and HP does not care. Not only do they keep transferring us to different people, but none of them are in the US. I don't understand how HP could ignore the very people who have made them the company that they are today. We may be the little people but if it wasn't for us they that company would rot, as they need to. Never buy HP they suck!!! | |
| Sonie | 11/16/11 |
| I purchased a bundle package from HP Sales department by phone in Sept. 2011 to include Laptop, monitor, port replicator and printer. I spoke in depth with sales indicating what I would use the equipment with, i.e., other office equipment that I had and deferred to them as to what would work best for me and ordered accordingly. I received the order a few days later excluding the laptop which was shipped a week and half later. I paid a local computer technician to install and hook everything up. Within a couple of days the monitor picture began "jumping" and was unreadable. I called technical support on several occasions with no resolution. I then requested an executive case manager - Milow Billyard who requested a few days to talk with HP engineers. He did not call me back - only after calling him did he then send a new port replicator. I set it up and within a couple of days had the same issue with the monitor. I called Mr. Billyard back to let him know the problem continued - he told me he would get back to me in a couple of days - which he did not. Along this time I was told that the 30 day warranty period and elapsed - I pointed out that the problem was reported well within the 30 day warranty period. I called him back and that is when he told me that the port replicator was only meant for "light" item use (what is that????). I again explained how it was ordered and selected by the sales department - after much frustration I was then turned over to Christopher Fawcett. At first he also maintained that the replicator was not designed to handle printers that were plugged into it and I promptly asked if he had informed sales and listed the limitations on unsold units - he told me that was not his job...(not his job!!). He then determined it may be the monitor so he indicated they would send a new monitor. I received it on November 10 and was able to get it set up on November 12. In looking at the box the monitor arrived in - it was quite different than the original one that I had received so I began to wonder if they had sent me a "refurbished" unit. The moment I had it installed and plugged into the replicator it had the same issues. I called Mr. Fawcett on November 14th and was told that he would return my call that day - I also left a message for him that the new monitor did not work. He did not bother calling me. He did call the following day - he told me that it had come to his attention that there were more people with the same complaint and sent me a link to something else I might try (taking up additional time on my part) I also asked him if the "new" monitor was in fact new or a refurbished one. He indicated it was a refurbished unit and that since I was outside the "30 day warranty period" anything that I might receive would ONLY be refurbished items. I was furious - if I wanted refurbished units I could have purchased them at a lower cost than new - I chose NOT to!!! He was belligerent and almost hung up on me. I am left with bad products - have spent hours trying to resolve these problems to no avail. HP has wasted my time, efforts and energy and has used my monetary resources to purchase products that don't work and then sent inferior products (refurbished units) to replace bad products that still do not work. When I asked Mr. Fawcett to speak with someone higher up he indicated there was no one higher up.... I have called their corporate office and received no assistance – only that someone else in executive support will call me. I am thoroughly disgusted with HP and will it has become obvious they sell products that don’t work together and knowingly continue to do so. | |
| Fernando Fernandez | 11/14/11 |
| I am currently on my fourth (4th) HP 6500A All-In-One printer. Numerous lost hours with "Tech Support" totally and completely useless. They have a requisite amount of time they spend "troubleshooting" then they tell you, in broken English, "We have done all of the possible troubleshooting and can do no more.....a Manager will call you". In many cases no Manager ever calls. The issue is clear as documented in just about every forum from Microsoft to HP's own -- the printers are not compatible with WIndows 7 and will not scan. HP knows it and will do nothing about it. How about one of you HP Execs having the intestinal fortitude to contact me and explain what you are willing to do to keep me as an HP Customer? Come on now, show us HP still has some shred of responsibility and dignity left. | |
Patricia & Rufus Dipprey  | 11/9/11 |
| No complaints on our 2 HP computers. However, SHAME ON YOU! OUTSOURCING JOBS!!! You don't care about Americans, just profits! Although we are little fish to you, we will not buy HP products again. Patricia & Rufus Dipprey | |
| Eric | 11/1/11 |
| I recently bought an HP Photosmart Plus All-in-One 210a printer. First I had a devil of a time getting it set up on my network. I got that fixed and it worked fine until it was time to put new ink cartridges in it (of course the cartridges that come with the printer are half full) This printer uses four HP 564 cartridges (one black and three color). I go shopping and find a package of HP564XL cartridges (complete set). I buy it and when I attempt to install them (you have to install a complete set because the printer will not tell you which one is empty. If you put them in on the same date the machine must assume they will be used up at the same rate because the estimated ink level shows exactly the same level on all four), the black cartridge is about half the width of the original and wont go into the printer correctly. After some investigation, I realize that there is fixture on the front of the new cartridge that is different from the original cartridge so that it will not fit. This turns out to be an HP564XL photo black cartridge. I don't know why there are two different kinds of black cartridges or why they both don't fit your printer, but that is the case so if you have one of these printers be careful which black cartridge you buy. In general, I don't know why HP needs several hundred different ink cartridges. It seems like every model printer has a different cartridge and that is stupid. You can change or upgrade printer without designing a different ink cartridge for each model. I guess it is part of the typical ink SCAM (and getting ink for your printer is a scam). The cost of ink cartridges is so high that you can replace the printer for about the same cost as two sets of cartridges. That is absurd and wasteful. | |
| Barbara Carson | 11/2/11 |
| My complaint is regarding the Tech Support for HP Printers. I have had HP Photosmart Printers for several years and have always extended my warranty. However, whenever I have to call for Tech support, it takes me about 3 days for them to help me because they do not believe I have a Care Pac...paid for until January 20012 even though the Warranty Dept. confirms....It happens every time. I can give you the # of times I have had this problem through the last 2 years. It has taken away from my business. | |
| Mary | 10/19/11 |
| I purchased hp all in one in august, september it crashed and now its oct 19th and I still dont have computer after spending hours taking apart with HP tech on phone, sending in for repair to get back to find it still doing same thing. I'm tired of being told stories. I want to know where my computer is and what HP is doing to fix it. This is now second time I sent in and have been told one story after another of what is wrong with it. HP Management needs to look at case managers and retrain them all. | |
| jeff | 10/11/11 |
| We have an exchange student from China, who purchased an HP notebook and Global Warranty. The notebook is 2 months old and the screen is blank. The service dept said the problem is a cable inside. Not only does any of the warranty cover this but to get it fixed she would have to pay to have it shipped back to China repaired there, pay for that, then pay to have it shipped back to the USA. The student exchange program recommended HP because of the global warranty, but will no longer do so. This is not how a global company should do business. I would not recommend HP to anyone. Jeff. 585-948-6075. | |
| MrLatin | 9/29/11 |
| I asked for a friend to look into a replacement for a < 3 year old motherboard, purchased for my grandson. I was told that if I don't get an HP authorized motherboard, the OS would not have a valid license . Then when I try to see if I can get it at HP I am told they don't have any to sell. I think, since I am forced to get a different motherboard, HP should give me a license. After all, I paid for a license when we purchased the machine. I work with a large company and I am asked to give opinions for suggestions for systems. I recommend HP many times. If that is the service I get at HP perhaps I will point that out to friends and business associates. It seems good faith (n. honest intent to act without taking an unfair advantage over another person or to fulfill a promise to act, even when some legal technicality is not fulfilled. The term is applied to all kinds of transactions.) should take care of the license. Please advise from whom I should get the response and what information I need to provide a license information. Ruben Caraballo ---------- Forwarded message ---------- Well, looks like that mb is not available. Haven't been able to find it online. Any "mATX" MB with the 775 socket would be an acceptable replacement, but it would need an OS license. ----------------------------------------------------------------------------- Unfortunately, we are unable to supply you with the part you are requesting. If you have any other needs, please don’t hesitate to e-mail your parts request or call our toll-free number, 1-877-253-8898, 8 am through 6 pm, Eastern Standard Time. Please attach or include the original email thread instead of generating a new email so that we may keep track of the entire email conversation. If you have an urgent request, please call us at 1-877-253-8898 x525 during normal business hours (Monday-Friday, 8am-6pm EST). Thank you for your interest in www.sparepartswarehouse.com. Toll Free: 877-253-8898 x 525 Local/INTL: 937-253-8799 x 525 FAX: 513-672-9578 image001 From: Cesar Ventura [mailto:cesarv@techie.com] Sent: Thursday, September 29, 2011 12:02 PM To: sales@sparepartswarehouse.com Subject: Part Inquiry: Computer - HP - System Boards - US Spare Parts Warehouse - Part Inquiry Device Type: Computer Manufacturer: HP Part Category: System Boards International Configuration: US - - - - - - - - - - - - - - - - - - - - - - - - Model Number: A6658F Part Number: GX708-69003 - - - - - - - - - - - - - - - - - - - - - - - - First Name: Cesar Last Name: Ventura Email: cesarv@techie.com - - - - - - - - - - - - - - - - - - - - - - - - Comments: Looking for this motherboard. Please provide info on price and availability. Thank You! | |
| Robby Hayes | 9/27/11 |
| baught a 750 dollar paper weight. Its a pavillon!! Big suprise there... Mine had total componet failure in just.... Drum roll............ 16 months. lol!! nothing but junk. Never buy a HP agian oviously. Anyone in the houston area want to picket out side there factor in NW Houston????? I'm serious... Email me and lets stick it to them where they stuck us. In the pocket book. rkhayes4@sbcglobal.net | |
| m krogh | 9/23/11 |
| the tech support, not available. they want in your computer before they sell you 169.95 service program, and you dont find that out for an hour or two on phone. H-P an american company, why dont you act like it. How can you look any one in eye with out smelling bad when you walk away. No wonder you will not answer, phone youselves. How sad grandpaw | |
| AZ | 9/22/11 |
| I will never again buy another HP product. It's an very unpleasant experience to buy HP notebook and deal with their case manager or higher level. They will certainly lose me as a customer forever. | |
| John Gilder | 9/22/11 |
| HP is the poorest product on the Market,There support is a scam,I carried my Computer to a Local Tech and they told me that I have a Hardware Problem,I just had the Drive replaced 5 months ago,I then sent it to HP and they told me my Screen was Bad,Only part on the Computer that hasnt been Repaced and the Computer is less than a Year Old.Spend a couple extra Dollars and dont buy any of there Junk. | |
| Sonya Bell | 8/8/11 |
| I purchased a HP desktop computer this past Christmas 12/2010 and have had problems every since then. My computer has been replaced twice already and I have the same issue and needing replaced again. I called customer service and spoke with Jamie on 3/2/2011 and it was repaired and again on 6/10/2011 it was repaired spoke with Annite. I'm receiving the exact same error "Warning USB device over current detected Please remove over current USB device System will shutdown". I called on Friday 8/5/2011 with the same error and came not seem to get any help. I was told by a supervisor Andrew that it was escalated to case manager. He asked me what time I would like someone to call back I told him 9am because I was going out of town. Today is Monday 8/8/2011 and I still have not received a call. This is the third time with same error and evidently repairing is not doing the job. I need the problem corrected by giving me a new computer or returning my money and I will take my business somewhere else. Can I please get someone to call me back 901-831-3942. I am a very dissatisfied customer. | |
| Michelle | 8/15/11 |
| OMG, don't try to get any assistance with HP. YOU WON'T. I am done with HP. They could care less. After 5 years you can't even get parts. Their customer service reps need a class on customer service. I called their Corporate Office and they are as helpless as customer service. Honestly, I don't know who is reputable out there, but I guess I'll buy a MAC. | |
| Vincent Veltre | 9/4/11 |
| I purchased a all in one printer officejet pro 85400a recently on line.A problem arosewhere it would print in blackink. after consulting with tech support ,they decided to send me a new print head. the new print head did not work The next step was to speak to a case mgr. My case #8053459314 was established. The case mgr was to contact me ,which he never did to explain the next step During this whole proccess I received nothing but frustation When asked to speak to a supervisor it was denied. I have a HP computer and monitor also but with all this frustration I WILL NEVER purchase another hp product again. My experience was disgusting | |
| Chiante Hamilton | 9/15/11 |
| I am very upset the way HP is handling the touchpad issue. Making false promises is not the way to do business. I have purchased HP products for the last 6 - 7yrs. I have 4 HP desk tops, and 2 HP printers which I had no problems doing at that time because customer service was great then. But since you guys dropped the price on the touchpad, things have been so chaotic. I tried to purchase one of these items online and it completed my order but of course later on it came back saying my order wasn't fulfilled due to the volume of orders. But when it told me to sign up for the email notification and then stated that all who was on the list will be emailed with a one time exclusive offer to be able to receive one I felt a little comforted. Just today I spoke with another representative who mention that that was a false statement and that they are not honoring what they have said. I am very upset with this response because if I new this ahead of time, I would have had a chance to seek other retailers for the touchpad. HP have lost their credibility with me at this time. I thought so highly of this company but now it just seems that you all care about you and not the customer. I would greatly appreciate a response of some kind back in regards to the availability and why the ball was dropped on this and why would you treat a loyal customer as I and others like me this way. Very Irritated, Chiante Hamilton 2914 Old Kent Dr. Joliet, IL 60435 Tele: (815) 274-2071 | |
| gretchen shelton | 7/9/11 |
| I brought a touchscreen/tv computor from best buy 12-18-2010. I also purchased the extended warranty. 4 weeks ago the computor would not start. I took it back to the store. I found out that. The hard drive and mother board needed to be replaced. 1 month they had this computor. I picked it up and the computor was not attached the hinges were apart. I was told that the touchscreen computors are not meant to be taken apart. The computor had scratches (new) on the front and it was filthy dirty. Let me not forget. The wireless keyboard and mouse needed replacing 3 weeks earlier. They took it back ( I refused to accept) for another repair. GIVE ME MY MONEY BACK! This computor is junk. Why would you not replace it! I have als been inconvienced with no computor. After paying to have it assembled I have to do it again. I am very disappointed. I have bought 2 computors in the past. This new touch screen JUNK! GIVE ME BACK MY MONEY! Please contact me @ gdshelton611@gmail.com | |
| kw | 7/14/11 |
| I feel your pain my next step is BBB I bought a laptop less than 6 months started having issues febuary I sent the computer back 4 times thought that was the magic number they say to get a replacement, well thats when the only responsibility the rep took was to pass the call on first it was AR, then TX (a case manager) who said now it needs to go to Canada I have had to speak to 2 people in that office! oh,then finally I was told a computer is coming an of course they say Federal Express damaged the box and was sent back to them. What has HP resolved?? To show me first graders can run that business, and HP doesn't back up their products even when its under warranty, I have told everybody and his brother do yourself a favor and DON'T BUY ANY PRODUCTS THAT HAVE the (HP) logo on it or anything related to that company!!!! | |
| TEOMAN ATEÅž | 7/18/11 |
| BİLGİSAYARI 2010 KASIMDA ALDIM ALDIĞIMIN 2. AYINDA KAPANMA ISINMA DONMA VEBENZERİ SORUNLARI ONARIM MERKEZİNDE FAN DEĞİŞTİ GELDİ 2. HAFTADA BENZER BİRÇOK SORUN TELEFON DESTEGİ İLE BİRÇOK GÜNCELLEMELER GERİ YÜKLEMELER VB. BİRÇOK İŞLEM .. HAZİRAN 2011 TARİHİNDE YİNE YUKARIDA BELİRTİLEN ARIZALARDAAN VE SÜRÜCÜ ARIZALARI ISINMA DONMA GİBİ BİRÇOK ARIZA. ONARIMA GÖNDERDİM HARDİKSİ ARIZALIYMIŞ FORMAT ATILACAKMIŞ. DÜZELECEĞİNE İNANMIYORUM YAKLAŞIK 1 YIL OLACAK SORUNSUZ BİR ŞEKİLDE 1 AY BİLE KULLANAMADIM. BİLGİSAYARIMIN DEĞİŞİMİNİ VEYA PARA İADESİNİ TALEP EDİYORUM. ONARIMDAN GELİR YİNE AYNI ARIZAYI AÇARSA MAHKEMEYE VEREREK BİLGİSAYARIN DEĞİŞİMİNİ VE MADDİ ZARARLARIMI KARŞILANMASINI İSTİYECEĞİM..... BUNDAN DOLAYI ONARIM MERKEZİNDE BULUNAN BİLGİSAYARIMIN DEĞİŞİMİNİ İSTİYORUM. | |
| nick runde | 8/4/11 |
| I bought an HP dv-4 laptop, the motherboard is dead after 1 and half years. HP will not take care of this for me. I was told by 3 different case managers that i could send it in and for $300+ they could fix it. I asked if they believed a computer should last longer than a year and a half and they all agreed it should but will not replace it. They are rude and unwilling to help and have lost my business and I would recomend not buying from them | |
| Dale | 8/2/11 |
| That is because Everyone that works at HP is a blatant lying sack of shit! Period! HP Headquarters purposefully wants to insulate themselves from the public eye. When you are a buyer, you are their friend. Have a question, and you need to call Corporate, they don't want to know you. I have called repeatedly and have spoken with their operators at both the California Corporate Office and their TexasOffice, as well as too numerous to mention brokers and assigns all over the world from india to the Phillipines to Canada to latin America. They are all trained to lie. In the past month alone, I have made over 20 attempts to get to speak with someone in their corporate headquarters. In each and every case, I get transferred to a department or number that is not Corporate. It is obvious that HP doesn't want our business after a purchase is made. Let's make a concerted effort to put these unprofessional pricks out of business! | |
| BOYD | 6/23/11 |
| SUGGEST NEW RATING SYSTEM GOING FROM -10 TO +5. YOUNG MISS CARLY DIRECTED THEY FIX MY NEW LAPTOP WHEN SHE WAS CEO AND THE PEOPLE SHE HAD CALL ME TOLD ME TO GET LOST, HP DOESN'T HAVE BAD EQUIPMENT HE SAID. IT NEVER WAS REPAIRED WITH 2 BROKEN HINGES. | |
| Joyce Weiss | 7/1/11 |
| Hewlett Packard is by far the worst company I have ever dealt with. We purchased a brand new printer a couple of weeks ago which didn't work. after calling hp we spoke to Jojo, Vincent, Alex, Charlene and Lee. We were told lies from each one of them. They promised to send us a printer to replace it and they sent us a second hand printer which also didn't work!! They lie about everything they tell you. If this is an example of what corporations are like in the U.S. I can see why we are having problems. I finally spoke to Chuck at the headquarters in California or Texas or some place like that and Chuck has promised to send a new (!) printer. We will send the original printer back to HP. Do I think this is the end of the issue? I will see if I get a new printer and I will see if it works and then I will amend this note. | |
| barbara pagilli | 6/23/11 |
| HP is by far the best pc i have ever owned. I called and spoke with a very polite and interesting young lady. And she spoke english. She was very caring. And helped me with everything u can can think of! I love hp and i love hp tech support. They are amazing. I was a dell customer for a long time..but i will never ever buy anything other than hp. Thanks so much1 | |
| Linda Parsons | 6/23/11 |
| I too will never buy an Hp product again! | |
| Verle Anderson | 6/24/11 |
| I purchased a HP Photosmart C4780 printer on 1/23/2010. Beginning in May, 2011 the printer started making loud grating sounds, so the week of 6/13/2011 I took the printer to a local repairman (out of warranty) and learned that the paper feed/ink feed clutches were broken. 6/20/2011, I called Staples and requested HP cust svc, I was given tech support in India(?), (11:45am) explained the problem and said I felt the printer was a "lemon" since it was only 1 1/2 yrs old. Tech stated I could Trade-In or Trade-up, referred to trade- rep, couldn't help me, I was then referred to another tech, I again explained my problem,(I could barely understand the female I was talking to)put on hold for approx. 10 mins, I hung up. I called the tech support # again at 12:45pm, explained I wanted to talk to HP cust service at the corporate hdqtrs in CA, I was again referred to another tech, explained that I wanted to speak to a cust svc rep about my problem, couldn't help me, I than requested to speak to a supvr, tech response, he must follow certain rules to connect a cust to supvr if cust gives tn and serial # of the printer, I again requested HP corporate hdqtrs address and tn in CA, tech checked and couldn't locate the infor that I requested and I hung up at 1:35pm. I called Staples back explained the problem and requested another cust contact # for HP. Staples rep googled HP and located the info that I needed. I called 650 857-1501 and was refered to Executive Custr Relations and spoke to a rep, gave me several options, requested my email address and would call me back. 6/23, I called 1 800 7560608 option 7 (direct line Exec Custr Rltns) and spoke to yet another rep, gave me tkt #8051345798 referred me to 1 877 917-4380 Ext 95, Barbara, HP case mgr, given case # 7501993175, I yet again had to explain my problem and was given the option to trade up(?) to a printer with 2 ink cartridges or one with 4 ink cartridges with a 50 discount. All I wanted was a replacement of my C4700 series printer. I could only accept the case mgr's offer and now I am stuck with approx. $150 worth of black/tri-color inks. In the past I had problems with a printer, was sent a replacement without cost to me along with a letter expressing regret for my problems and I sent the originally purchased printer back to HP without cost to me. From my past experience I expected the case mgr. to agree with me that the printer should not have broken down and that I could received a replacement at a discounted price, maybe hard economic times are hitting HP or the corporation does not need to rely on single puchases customers. I will not purchase HP products in the future. | |
| R. Young | 6/27/11 |
| My rating no stars. I've been blatantly lied to by people I can't even understand for days regarding my hp pavillion P6000. I've had one person fake being a supervisor. My mother board bit the dust | |
| Gary Zoel | 6/20/11 |
| You send a message to me that takes center screen; is 2 inches square and says you have an update and there is no way to click on it to get the update or to eliminate it from the screen except push it into the lower right hand corner. Send a message to HP and nothing happens; send a second and third and nothing happens. Doing the same thing over and over expecting differnct results is the definition of insanity. Keep up the aggravation and I will quit buying HP products even though I have had them for over 10 years. | |
| | 6/6/11 |
| Never again, will I buy an HP anything. Ordered two CPU's got one that worked correctly and the other did NOT. They were unable to supply a match for the returned product. This was in six days later when I found the defective HP product. Now I have two different products and the have the monies. They were unable to make an exchange. They are way off the mark of any one I chose to do business with. I have just about convinced myself to return the whole lot for credit but that does not sound like a reasoned response. HP is a group of losers looking for a job, then not doing even fair with it. | |
| Tom | 6/9/11 |
| Recently got the no audio device error. I have tried EVERYTHING, but nothing has fixed it. Rumor has it that one of the updates could of caused this? And yet HP wants to charge me $250 for a repair, rather than find a solution for a problem that has existed for 6 years. Really HP? 6 years and STILL no fix!? I guess you're making too much money off people sending their stuff in to fix YOUR mistakes! Have fun stealing our money and laughing in your offices at how 'stupid' we are. Karma is a b**ch and may she forever haunt this TERRIBLE company... | |
| James hammond | 5/31/11 |
| I WILL NEVER BUY ANOTHER HP PRODUCT AGAIN I HAVE BEEN WATING ON A RETURN BOX FOR OVER A MONTH BECOUSE THIS LAPTOP IS A POS HAVE HADE PROBLEMS AFTER PROBLEMS PPL ATLEAST DELL HAS A BETTER COUSTOMER SUPPORT EVEN IF YOU ARE TALKING TO PAKIS AND THEY CARE ABOUT THERE CUSTOMERS AND COMPS ATLEAST THE MANGERS DO | |
| Nathan Fowler Jr. | 5/20/11 |
| If you need your equipment to actually work I suggest you look at another Brand. I have an Elitebook 8530p and it has already had it's motherboard replaced and now the screen is acting up. I lost a couple of weeks with the motherboard and now they are telling me they can't find the part to fix the screen. This machine is only 1 year old. My work takes me out of the country constantly and I can't live with this kind of down time. I had two Dells before this and both lasted 4 or more years with constant travel and usage on Oil Platforms, Drill Rigs, Ships, and Power Plants. HP's service people are basically telling me "tough luck, we'll fix it whenever." Oh, and trying to get to a human being is all but impossible, we are talking a minimum of 2 hours of hold time and you need to speak either Hindi or Espanol when you get through. | |
| Will Cooper | 5/17/11 |
| I am an irate customer of HP. In the past I have been a loyal HP Customer. I have owned several printers that have been very good products. This has come to a sreeching halt because of very, very, very poor customer service. I purchased 4 replacement ink cartridges for my Officejet Pro 8500 All-In-One printer on November 17,2010. Mysteriously all 4 cartridges ran out of ink at the same time. I understand the concept that companies are now selling printers for a cheaper price and making their profits on replacement cartridges. What irratates me is the fact that when the cartridges were purchased, the projected number of copies would be 999 per set. When I only produced less than 75 copies and my printer indicated the cartridges were empty i was outraged. This was a total misrepresentation of the products that I purchased. I have called customer service several times and have recieved the royal run around. I feel HP should be more responsible to stand behind their merchandise and take care of their customers. Disappointed Past Customer Of HP, Will Cooper | |
| Tomin8tor | 5/18/11 |
I purchased an HP OfficeJet 6500 printer. The automatic document feeder did not work, the duplexer did not work, and the paper jammed constantly. Also, the wireless feature only worked intermittently. I've been on the phone for nearly TEN HOURS with Indian people whom I CANNOT UNDERSTAND, who are are SMUG JERKS, who DO NOT CARE and WHO TREATED ME LIKE SH@#T!! UNBELIEVABLE!! DO NOT BUY HP PRODUCTS!!! SPREAD THE WORD!! WORST SERVICE EVER! THIRD WORLD SUPPORT FROM HP!! HOW IS THAT A SMART BUSINESS MOVE!!! | |
| Tomin8tor | 5/18/11 |
| Three words: class-action lawsuit. | |
| BRENDA pissed off laptop owner , | 5/18/11 |
| I purchased a HP G60 laptop in nov. 2009 from office depot and in jan. 2011 just 14 monthes after purchase the battery went bad , mind you it has been sent off twice in the first year for repairs, well when I called the customer service department they told me it was out of warrenty , I own my own small business and we at least cover our product a reasonable amount of time . I have had laptops that the battery outlasts the laptop itself. This woman told me they would sell me a new battery for 125.00 , well I bet they would, what a money making scandal that would be, she told me since their were no record of recalls on the batteries that was all she could do for me, well as an AMERICAN consumer I expect better. If anyone who gives a crap that works for HP I would appreciate a new battery considering I bought a laptop for the freedom of not being connected to a wire in the wall . 918-441-0809 Brenda | |
| Alex Bennett | 5/19/11 |
| i'm done. i bought a new hp pavilion 5 months ago, and have literally spent those last 5 months on the phone with hp trying to get it fixed. i work many many long hours with my 4 jobs and it took me a long time to save money for a computer. when i actually have a few hours off i end up spending it on the phone with hp. they are refusing to send me a package to mail my computer in, telling me they can fix it over the phone. however, they haven't fixed it and i swear they are just trying to get me to use up my warranty so they can get more money from me. i will never buy hp again. and i will only recommend against it. 1 star? i guess i can live with that only because regardless of the fact that no technician has really helped, they have at least been friendly. | |
| Insert furious customer name here | 5/12/11 |
| I have a Pavilion laptop - DV2150. Like everyone else, I've learned my lesson with HP. My computer (purchased Summer 2010) has been in a few times and my manufacturer warranty is up this summer. I have an extended warranty but do not want to deal with my laptop going in once every month or two for the lifetime of it. First, I had broken pixels in the screen. They tried to say I somehow dropped my nearly new laptop and cracked the screen (when there was no signs of dropping or a cracked screen) so that they could charge me $400. I also informed them that my laptop would shut itself down on occassion and say it is overheating; I asked that they look into it as I have an old DV4000 that has never had this issue. So after a much heated argument, the case with my screen was elevated, resolved for free under my warranty and I got my laptop back. My laptop then began overheating frequently. I'd call, they would update my bios and guarantee that I would never have an overheating issue again, repeat ad naseum. After at least five 2-3 hour calls and getting nothing accomplished, I sent a letter to the headquarters and finally got a callback. The customer service reps are (pardon my language) phucking awful! They acted like I was making up the freaking issues; even with my most creative part of the brain, I wouldn't be able to make up this BS. Again, my case was elevated but I was not home when I got this call about my laptop so I could not do anything with tech support. Once I was able to get through to my case manager again, we agreed, I would send in the laptop during the summer when it would not be needed as much and I could use another computer. Well, in April, the laptop started shutting down multiple times daily and eventually would not turn on. I sent it in. The Dx? Cooling fan was dead and hard drive was fried (bravo HP - bios my arse!). Now, I have the laptop back; when I recieved it, it was missing software that came on it (ruh-oh HP, and you did a software reload?). Within a month, I am having issues of the screen blacking out sporadically. The last call (last week) they did a bios update and some other random stuff. I was "guaranteed" I would not have the issue (except it happened 2 times while on the phone with the rep and he didn't care). Today, I made my 5th call (in like 3 weeks) about it and am still waiting for a callback. HP you are phucking awful and have horrible, incompentent customer service reps; you just lost a long time customer. Just in case anyone needs this, the number for the case manager department is (877)917-4380 (you are suppose to enter the ext but I'm sure if you hit any 0# or 2 digit number, it'll get you to someone). | |
Andrey  | 4/28/11 |
| I am from Russia. Bought a laptop HP Pavilion dv7 5000-er with a defective chip. If you have a problem in America with HP, then we do even worse. Money refuse to return. Only repair service in 45 days. I apologize for the bad English. dron1178@gmail.com | |
| Andrey | 4/28/11 |
| I am from Russia. Bought a laptop HP Pavilion dv7 5000-er with a defective chip. If you have a problem in America with HP, then we do even worse. Ìoney do not want to return. Only repair service in 45 days. I apologize for the bad English. dron1178@gmail.com | |
| Melissa | 4/28/11 |
| HP has the worst customer relations of any product I have ever purchased. Calling is an absolute nightmare and no one offers a solution only excuses. I will never purchase a HP or Compaq product again. After being transferred to a case manager, he refused to even look into anything. All they say is sorry I can't help you. The customer service makes promises to customers and then nothing comes through. This is the absolute worse company to ever deal with. Avoid them completely. | |
| thomas oien | 4/25/11 |
| i recently had a problem with hp downloading to my computer without my permission and your people told as much as i was the problem not hp. thats a bunch of bull----. you downloaded to my computer and it crashed . your people wouldnt even answer a simpel question . they just said i did something wrong . the computer i had because of unwanted downloads was only 4 yrs old . to me the quality of hp is down a whole lot . and as for the help i got from all the people i talked to was not a lot . just pay $about 50.00 and we will try . even though it is a bad dezign and it was an unwanted downloard. well i am asking for a new tower from you because you screwed mine up . i know this will never get to high in the chain but i am asking that this be sent to the vice president so he can fix the problem that nobody else even wants to admit might have happened , instead just say go buy another computer . i will be waiting the response of the vice president . and a new tower send to thomas oien 1216 w d st iron mountain, mi. thank you thomas oien | |
| Bill Greene | 4/23/11 |
| Hopefully this will reach someone in management who cares and can help. I contacted HP through (877)439-9509 on 04/11/2011. Talked to a young lady at your help desk. Had a virus that came-up on the computer on sunday, 04/11/2011. Everything on the computer jammed-up. Nothing was working. The young lady suggested allowing HP to correct the problem for $59.00. She also suggested that for $99.00 HP could solve the virus problem and also do a tune-up. I paid w/a visa card for $99.00. W | |
| Bill Greene | 4/23/11 |
| Having a difficult time getting a service related problem solved. Already paid for technical help in correcting for a problem caused by a virus and a tune-up as part of the solution. Have spent nearly two weeks on this. Paid someone in the US w/ a charge card. The money paid for this was withdrawn from my account very quick. Most of my contact has been w/India. I too would like help from someone in the US. I would like to finish this and move on. My reference number is: 8049320139. The pay number is FGW2614-01. I have three HP Products, a HP Pavilion 524w, a HP Pavillion a6537c, and an HP omnibook XE3. I also have an All in one HP printer/fax/scanner and an HP 870cse printer. Hopefully there are enough HP products in my house hold that someone in the U S will contact me. My phone numbers are in your system. please help me out of this delima! | |
| Mike Myer | 4/24/11 |
| I just purchased a Photosmart Premium C310b printer with HPePrint. The only thing that works is the printer and copier. I have been on the phone with tech supprt for hours with tech in India ( hard to understand ), they wanted to do more research and would call me back, DID NOT HAPPEN! This is the last HP product I will ever buy. I'm finished with them. . . | |
| Ron | 4/13/11 |
| I just got charged $49 for a service tech to misdiagnose my hp pavilion desktop (1 year 2 months old). They diagnosed a "fried" hard drive, and sold me a new hard drive. Geek Squad, who tech support told me NOT to take my drive to, said it's a fried motherboard - common with this HP desktop model. I called HP and asked for a refund of my "tech support fee" since the diagnosis was WRONG. Nope. Sorry. Nonrefundable. Doesn't matter if they got it wrong. I'm fighting with my credit card company now. Anyone had any success getting money back? | |
| AJ | 4/18/11 |
| I agree with all the bad reviews....I was just given the run around and my problem was never resolved. They really screwed up and I am very unhappy with this company and how they treated me. I think HP has gotten too big to be able to help anyone who actually has a problem....the problems are not resolved to the customer satisfaction.....after I must say over a two hour wait to get one small thing taken care of which was their screw up to begin with. I'm not a happy customer and I doubt that I'll be purchasing anything HP in the future if I can avoid it! I will go out of my way to avoid HP at all cost. This is a crime....my time is worth more than I'm being given credit for... I'm guessing that since I haven't seen any responses to the other e-mails at this site that they don't read them or care one way or another. A waste of my time if I must say so. So, HP...I will be nice and say that you know where you can go and what you can do with your products! #$%^())(*&^%$# | |
| J. NEAL | 4/7/11 |
| I purchase a HP Compac notebook last year in March. I had to take it to the Geek Squad to send it out for repair and 6 months later it is in need of repair. I called the company to report that my computer was down again. A few days outside of the warranty. They told me they couldn't do anything for me because the warranty has expired. HP is a rip off. I plan to spread the word over the social network to inform consumers what type of treatment they will receive if they purchase their products. It is a shame that you put your hard earned money into buying their products and they only last 6 months - One year. | |
| rene bryant | 4/8/11 |
| i would like to tell my story on 10/11/2010 i brought a hp labtop in pc&richards i never open it then i went out of state but i bring it with me as i open it and started looking in it i found folders with somebody else name and picture which led me to belive this labtop was used or bring back to the store. on 1/1011 the labtop fell by mistake which my husband took it back to the store we were charged 389.00 to get it fix mine you i paid almost 600.00 for this 350.00 labtop that stapes had on sale but as some would know pc&richard did not try to match this price.the tech did not do such a good job i called hp and explained what had happen and i was upset because i felt pc&ricard tech did not do a good job on my labtop so hp tech said send it to us you have a warrentie dont worry about it they left me a message stateing they sent to picture of the labtop from falling the first picture would show i had water damaged which i could'nt understand how that could happen from a fall and the second picture would show a damaged part from the fall so i begin to try and open these picture which said 1-html part 2- plain part so i tring and tring come to find out there were never no pictures when i open them in wrap it states we were trying to contact you and could you call us as soon as possile. I pick up the phone as of course my team leader named max was not in so susan took the message and told me mrs, bryant he will call you as soon as he can because he was not in well to make a long story short mr, team leader and the tech were trying to get over on me for 268.00 more dollars which the team leader told me he was snatching the parts back out of my labtop which they never put in the labtop i sent it all the way back to new york with my husband to pc&richard and they checked it out and said mrs, bryant we can't find anything wrong with it i explained how hp snatched part back out of it stateing it was to part's one wet and one damaged and they said the labtop was never touched. i will never spend a nother dime on anything hp makes it seems that they allow things like this to happen or don't care. And for the people that doesn't understand how to work computer i am worried that they may give in and give these teamleader and tech there hard earned money because they will not know the text that it comes in. but for me a lesson learned,the labtop is a G6234OUS HEWLET PAKARD they are not good one be werry | |
| john carter | 4/8/11 |
| i am thinking maybe a class action suite people should be aware on hp because of my run a round i have contacted my lawyer to see what i can do and when he is done studying this i will let all know can it happen.and its for the all in one printers,labtop and so on that they are selling stores need to stop selling there garbage | |
| | 4/8/11 |
| i ment to leave my email address for those of you thinking maybe their should be a class action suite email me at mrscougar123@yahoo.com something has to be done to stop hp in it's tracks because this will go on and on untill something is done i bet the ceo will try to contact everyone then oh and to let everyone know when you make a complaint it sit in a computer while a manger looks at it but they will not call you back. when they told me that no one will contact you back i didn't get it such big company will bad stuff | |
| Andrea C | 4/3/11 |
| I purchased 2 upgraded laptops and one all in one Touchsmart computer. One laptop was returned within 1 week, it was inoperable. Two months later, my hard drive and motherboard was replaced on the Desktop All-In One. I got my computer back all scratched and guess what, it worked one time. Again, I will need to send it back for repair. I have owned HP all my life....guess its time for a change. You are a poor run company HP, thanks for absolutley nothing. Your customer service should be rated -1 | |
| Renee | 3/31/11 |
| Yesterday I needed help with my brand new HP Photosmart printer. So I went on line to get a telephone to call for help. I found HP-Support.Iogi.net 24/7 help line. //// DO NOT CALL THAT NUMBER //// you are calling a conn man that is not with HP. He wants to log on your computer to fix your problem. Once he is on, he doesn't even talk to you about your printer. All this man wants to do is sell you some software. When you tell him your not interested and you want your printer repair. He tells you to throw it????? It is no good unless you purchase his software? The printer is only one month old. I paid good money for the printer. Does anyone have a good phone number? Does HP corporate have any idea this is going on? After this experience, I do not want HP anything. | |
| Donald Schaefer | 3/22/11 |
| HI MY NAME IS DONALD SCHAEFER I HAVE A IDEA THAT WOULD MAKE YOUR YOUR LAPTOP SALES EVEN HIGHER I WOULD LIKE TO DISCUSS ME IDEA WITH THE PRESIDENT OF YOUR CORPORATION AND I BELEIVE IT WOULD MAKE THE LAPTOP MORE ENJOYABLE MY HOME PHONE NUMBER IS 402-316-8968 IT IS A PRODUCT IDEA SO IF WE COULD DISCUSS MY PRODUCT DESIGN TO WERE I COULD SELL THE PRODUCT DESIGN WITH YOUR COMPANY BEFORE SOMEBODY ELSE COMES UP WITH THE DESIGN MY EMAIL ADDRESS IS fremontcatblue@yahoo.com call me day or night thank you | |
| Doug Barclay | 3/17/11 |
| For the past 10 days I have tried to clarify the return policy on an unopened part purchased from HP Parts which I found I did not need. Small dollar value - $16.15 - but the real issue is my history of horrible service from HP, back to the days when Hurd, the CEO who was booted from the company, was in charge. I have been told variously from idiots who have the most rudimentary understanding of English that the return fee is $25.00! Yes, $25.00 on a $16.15 part. Obviously they are saying they don't want to honor any returns. Two other "customer service" types said the charge would be 4% of the purchase price which would be $4.00 and change. Fair enough, but the representative in Houston who confirmed that cost still has not provided assurance that I'm receiving the refund - after six days of promises. My next move is this: A FORMAL COMPLAINT TO THE FEDERAL TRADE COMMISSION with a copy to HP Corporate offices in Palo Alto. I'm guessing that HP's FTC file is probably larger than the contects of the Harvard Library...Great products. Unbelievable indifferent, misguided and inefficient "service" for their customers. HP is also the poster child for what is totally stupid about outsourcing to the time wasters in India and Costa Rica. In short, HP sucks big time. | |
| Colleen Burback | 3/7/11 |
| I guess I am in line behind hundreds, probably thousands of hundreds of dissatisfied customers of HP. I purchased a laptop and a color laserjet printer from HP, and they both went to shit after almost a year. The keys have fallen off, the printer is no longer recognized by my laptop using the usb cord. I "chatted" with an online rep for over 45 minutes and finally got a repair ticket number...get this...my 1 year warranty still had 3 days left on it per my receipt of purchase...yet, HP told me that it was out of warranty already, and that I had to submit a copy of the receipt to be determined to still be in warranty. Well, I followed their rules, faxed a letter with all the pertinent information on the printer, along with a copy of the receipt, and followed it up by faxing the info over...I just called HP after not hearing back for 2 weeks about the status, and they tell me that I no longer have a warranty because it expired 2 weeks ago!! OMG!! I preceeded to tell them that I have the "chat session" printed with the date that I reported the problem and that I will be contacting an attorney. I was transfered to 6 different people in the course of this conversation and the last person I spoke with was the tech department to determine what the problem was with the printer...but I have already done this, and been through all these steps with the online chat person...come on HP, what the heck is your problem? Us Americans are no longer going to support your inadequate products and lousy customer service. Hire Americans to take your calls, and maybe you will actually have a pleased customer, for me, I am done with HP, you suck! | |
| Jennifer Semro | 3/7/11 |
| HP does not back their products. My printer is not compatible with Windows 7 and HP wants to charge me for a solution. There service is beneath poor and their service people are a bunch of idiots. | |
| Chrys Baker | 3/8/11 |
| I, too, had problems with an HP tech in India! Our story: We bought an HP DV7 series laptop in December 2010. Less than two months later, the hard drive went out. I was told to call HP customer care and, of course, was directed to techs in India. The first two techs were helpful and my husband and I were able to install the new hard drive that arrived the next day without too much trouble. The problem was the software that was part of the package when we purchased the computer. We were supposed to have four paid years of McAfee provided with the package. That was good, but there was only a one-time activation key. With the new hard drive, all of the items in the software package were wiped out. I called HP and talked with a very helpful tech who did much work with me to re-install the software. The only one we were not able to re-install was McAfee. He told me I would receive a new activation key by e-mail and would have a follow-up call to see how it worked. That was on 3/1/2011. Today, 3/8/2011, I called for tech support and was given the rudest man I have ever talked to in my life!! He was horrible. He told me HP was not responsible for a new key and that I would have to purchase (again) McAfee! I tried to explain that it would not have happened if the hard drive had not been defective, but he wasn't listening. When I asked for a supervisor, he told me it wasn't going to happen. He was nothing but insulting by that time, and I hung up on him. I called another place and hopefully I will receive a new activation key. If I don't, I will be talking to someone or going up to Palo Alto (we live in CA) and someone WILL talk to me about it. This is disgraceful conduct for any employee in a corporation. I only wish there were techs in THIS country to talk to. With jobs going to other countries, we are at the mercy of people who do not care about us or what we have experienced with defective equipment! HP, like other corps, is relying on buying cheap labor to conduct business. Well, if enough of us are fed up with this treatment, they may lose our business for good. I won't lose any sleep over it. | |
| KC | 3/10/11 |
| I own HP computers and cameras. The M22 camera has always had a fault error come up, but the last time, it would not reset. Their website says the problem is a part has "fallen" out of place. I called to see if it can be repaired and if yes, at what cost. They want to charge me $16 to tell me if this error can be repaired. Neither nor my family will purchase any more hp products. LIKE the care!!! | |
| Tony Esquiro | 3/10/11 |
| Never again! Starting with the overseas lack of support and making it be my fault, or my computer's fault, for the new Officejet 6000 inabilitry to read the installation software properly and finishing with a stroking by one of the smooth customer relations member of the "team". Not only did the new printer not work as expected, but it slowed my Illustrator program to such a degree that instead of opening up in 10 seconds, it required 5 and a half minutes. So after a week of lost productivity and hassles, the printer is going right back to Staples and I am going to cancel my extended warranty. While two of the tech support members in Arkansas really tried to help, the only way they found was to make the printer work by using an outdated driver. This driver, however, gave the printer a restricted printed area to work within, resulting in a printer that does not meet my needs. In addition, tring to reach the helpful techs again was made impossible by overseas techs that don't listen and don't appear to care. After waiting for 5 minutes, the best that customer relations was able to do is put me through to another low level tech who at least owned up to the fact that he would not be able to help me and that someone from a special team was going to call me within 24 hours. NEVER AGAIN! GOOD BYE HP!!!!!!!! | |
| queen from queens | 3/7/11 |
| HP is the worse computer business ever! Everyone in my family has switched to mac and I see why. I have two laptops from hp and both hard drives are garbage. The updates just mess the computer up worse and I will never, ever give hp another dime of my money. | |
| Richard Wittcoff | 2/27/11 |
| On 2/18/11 I placed an order (order #H116415170)The Office Jet printer arrived on 2/22/11.The 4 ink cartridges and the 2 yr. HP NBDE have not arrived.I called your online store Friday evening 2/25/11 and was told by your agent that FED EX would deliver it to me today - Saturday,2/26/11 between 8 A.M. and 5 P.M. I questioned your agent about FED EX delivering on SaTURDAY and was told to stay on the line and he would recheck it.He came back and saqid it would be delivered on 11/26/11.Icalled back tonite and was told your agent had no right to tell me that and it would be delivered on 3/2/11.I immediately askeed to speak to a Supervisor and after a lengthy wait a man bvy the name of Raschad spoke to me and told me the person had no right to tell me that.I told him the persopn was an agent of HP and I believed him.I wantede the merchandise to be sent out next dsay air fror the inconvenience - he said that could not be done & offerede me a $10 CR which I refused.I told hgim I am a very unhappy customer & he said he was sorry.So much for HP GOODWILL. | |
| Re-educated | 2/25/11 |
| This is a mirror of Charlene Keefe's note above AND to add the secondary fact you cannot conduct an exchange with/thru the HP reseller even with an extended warranty. One of HP corporate goals is customer loyalty . . . well we can see how that works!! | |
| BARBARA KEMP | 2/25/11 |
| I CALLED AND PAID FOR TECH HELP, ON WHAT TURNED OUT TO BE A CORRUPT FILE, BUT BY THE TIME THE HP TECH GOT THROUGH WITH MY COMPUTER ALL OF THE DATA WAS LOST, AND MY HARD DRIVE WIPED CLEAN, IT IS NOW AT A RECOVER CENTER AND THE COST WILL BE BETWEEN $3,000.00 TO $8,000.00. I RUN A SMALL BUSINESS OUT OF MY HOME, I AM HANDICAP, AND FOR THREE WEEKS NOW I HAVE BEEN GIVEN THE RUN AROUND, NO ONE WANTS TO GIVE ME THE APPROVAL FOR THE REPAIR, AND I CAN NOT AFORD TO PAY FOR THE WIPE OUT THE HP TECH DID ON MY COMPUTER, BUT SO FAR THEY WANT TO GIVE ME BACK MY $60.00 FEE FOR THEM BLOWING UP AND TOTALLY WIPING OUT MY DATA. I HAVE ALWAYS PURCHASED HP EVERY THREE YEARS, FOR MY SMALL BUSINES, I HAVE USED THE HP TECK MANY TIMES, ALL WORKED OUT GREAT, UNTIL THIS TIME. RIGHT NOW I HAVE THREE HP COMPUTERS, LAPTOPS, 5 N 1 PRINTERS, I PURCHASED FROM HP EVERY SINCE, THEY SOLD THEIR FIRST COMPUTER, BUT NO MORE. IF A COMPANY CAN NOT STAND BEHIND THEIR SCREW UP, THEN WHY SHOULD I EVER BUY HP AGAIN. MY PHONE # IS 636-978-8070, IF SOMEONE FROM HP WANTS TO GIVE APPROVAL TO THE RECOVERY COMPANY TO GO AHEAD AND RETRIEVE MY DATA, IN THE NEXT 48 HOURS, I CAN STILL BE IN BUSINESS, IF NOT, I HAVE JUST LOST MY BUSINESS THAT I HAVE BUILT AFTER MY DISABILITY FOR THE LAST 9 YEARS. I DO ACCOUNTING AND TAXES, AND WITHOUT THAT DATA, I CANNOT REDO AND ENTIRE YEARS WORTH OF WORK BEFORE THE TAX DEALINE FOR MY CLIENTS. THE HP TECK PROMISED ME THAT NIGHT THAT EVERYTHING WAS OK, AND THAT IT WAS REAL EASY TO SAVE MY DATA AND DO A NON DESTRUCT ON MY COMPUTER, I GAVE HER PERMISSION TO TAKE OVER MY COMPUTER, AND THEN SHE SAID, NOW JUST CLOSE DOWN YOUR COMPUTER, REBOOT, AND RELOAD YOUR SOFTWARE AND YOU ARE BACK IN BUSINESS. SHE WAS WRONG, BECAUSE SHE PULLED THE DATS FROM THE C DRIVE DOCUMENTS, INSTEAD OF PULLING ALL THE DATA FROM THE C DRIVE, AND THEN WIPED THE HARD DRIVE CLEAN. SO NO, THAT NIGHT SHE ENDED MY FANCIAL LIFE, WHEN SHE KILLED MY COMPUTER, BUT IN THE LAST 3 WEEKS, I GET THE OH I AM SO SORRY, AND YOU NEED TO CALL THIS PERSON, SO FAR A TOTAL OF 15 PEOPLE AND I ENDED UP RIGHT BACK AT THE SAME PLACE I STARTED FROM 3 WEEKS AGO. SO I FOUND THIS WEB SITE, AND I HAVE FOUND THE HP HEAD QUARTERS PHONE#, OR AT LEAST WHAT LOOKS LIKE THE HEADQUARTERS PHONE# AND I AM CALL THEM ON MONDAY. I WILL NOT GIVE UP!!!!!! BECAUSE WITH OUT THAT DATA I KNOW LONGER HAVE A LIFE, I AM 59 YRS OLD AND CAN NOT START OVER AGAIN, AFTER MY CLIENTS SUE ME FOR NOT GIVING THEM WHAT THEY HAVE PAID FOR ALL LAST YEAR. SO YES, HP, YOU HAVE FIXED EVERYTHING, WITH ONE STUPID HP TECH,,,,,AFTER BUYING AND PAYING FOR YOUR PRODUCTS OVER THE DECADES AND PAYING FOR YOUR TECH HELP. I HOPE YOU CAN SLEEP AT NIGHT, BUT THEN AGAIN, AS LONG AS THERE ARE STUPID PEOPLE LIKE ME THAT BELIEVE YOU, I GUESS YOU WILL CONTINUE TO NOT TAKE RESPONSIBLITY FOR YOUR ACTIONS. BARBARA KEMP, 636-978-8070 | |
| BRIAN | 2/24/11 |
| After having multiple of problems with my HP laptop and sending back to HP four times for repair it is still not fixed. HP offered to extend my warranty and then withdrew this offer after the unit was returned to me. They stated "they could not get the extended warranty in their system". More likely they know they can't fix this piece of junk and do not want to keep trying. What a miserable experience. DON'T BUY HP! | |
| Ron | 2/11/11 |
| Your website is very good but your customer service, even for the smallest of communications, is absolutely unacceptable. The Phillipinos who try to help you cannot even speak English correctly. The problem? I ordered a Omni 200 xt computer which was supposed to include a $200 instant rebate and a free 1TB hard drive upgrade of the 500GB Hard drive. I place the order over the internet by credit card and when I received a confirmation email it said that my Hard drive was to be a 750GB. I said to myself "NO, the deal was for a 1 TB Hard drive". I called customer service to simply get them to change the HD to a 1TB as per the original order. This change would not have resulted in a price change. Instead of just making a quick and efficient simple change on their end ( requested on the same day the original order was submitted) they told me that I would have to cancel the existing order and wait on a credit to my CC and they would issue a new order with the correct Hard drive. The error was completely HPs fault because the agreement called for a 1TB drive in the first place. I originally ordered a 1 TB hard drive in agreement with the internet offer. Later on the same day as the original order was placed they tell me that the order ( which was not to ship for another 2 weeks)has gone into production and that they would attempt to cancel the order but it could possibly be shipped and I would then have to go through the normal return policy. What a bunch of bull. Why should anyone got through this hassle when all you had to do is make a simple change to the order on your end instead of running me around with order the order cancellation process. It should have only taken a 5 minute phone call to your customer service to correct this problem. But no! Customer Service absolutely has to inconvenience their customers unnecessarily. | |
| Fed up with not having a refund (UK) | 2/19/11 |
| HP took £1,168.40 of our money when we ordered a laptop and an extra screen on 31/12/10, this was direct from their website and we had taken over a year to decide on the best machine. Two weeks later we chased the delivery to be informed that they never had that in stock (but didn't tell us). Since 09/01/11 we have been chasing for a refund and to date (18/02) still nothing. They are nothing but a bunch of theives and it makes me sick that as I type, I am on my HP Pavillion which I bought around 28/12 from a shop. WE WILL NEVER EVER BUY HP AGAIN, USELESS BUNCH OF LIARS AND THEIVES, THEIR CUSTOMER SERVICES IS CRAP. I am a Customer Services Manager and if treated my customers like this, we would be out of business. Rant over, give us back our money! | |
| CDAVIS | 2/10/11 |
| I agree with all of the people who have posted remarks on this site. HP has no support,does not care,and will not stand behind their products even through extended warranties. I have been trying to get a broken printer replaced for 2 months. I have a 3yr extended warranty with next business day exchange. I have talked to at least 20 different people and can't get any answers. The only ones I get to talk to are the ones that have no authority to do anything. They send e-mails for me, but, nobody calls me back. BEWARE !!! If you buy an HP product, consider it a throw away. If I could reduce my rating to a ZERO I would. | |
| Vikas Sharma | 2/3/11 |
| Sir, This is Vikas Sharma , i Purchased an Hp Pavilion Dv5 on 2nd June 2009, since September 5th 2009 my HP Pavilion started giving me problems. i called customer care many times to get my issue resolved and they sold me complete care warranty. i am having heating issue since 1 year I visited Hp service center many times They either updated my bios or cleaned my system, and now they are not being able to fix the problem and when i ask them to replace my system as i am under complete care warranty they deny the fact and ask me to visit the care center again i have almost done.. it 8 times since last month. I costs me 300 RS for each visit to Hp care as its almost 45Km From my place so I request you to please look on the issue and help me with it as I wanted to Gift my Father an HP and i don't find any reason to Purchase an HP again ever in my Life. | |
| ben | 2/6/11 |
| dear sir/ma i am trying to get 30,000 laptops g62 series from hp ,the money is available .. i just need deal i need someone from the coperate office to contact me on this . adesoftlda@gmail.com 2404866907 thanks | |
| Norbert Knapp | 1/30/11 |
| I purchased an 8500A from the HP online store. I set it up....believe me I had the right setup,phone line,etc. It did not work...always busy when trying to fax to it and could not fax to the HP fax back test number. I was sent a replacement unit. Same result. I then purchased a 6500A from Best Buy. Same result. HP finally says it is your phone line. Verizon, my carrier says its line is OK. When line is connected to a phone, phone works fine. DSL filter has been changed. No change. Next step is for Verizon to reprogram line (tomorrow). CalledBest Buy..spoke to a Geek Squad agent who had encountered the same problem. He worked around it by using a Magic Jack, connecting to computer and printer. Tomorrow we start Week 3 of this saga. | |
| Lauren Monaghan | 1/17/11 |
| My parents bought 2 G series laptops for my daughter and son for Christmas 2009. A year later (Dec. 2010) my son's hard drive failed. I called the customer service number and of course, India! I was told that they would be sending out a box for his computer. Box never came. When I called back I was told that they had no record of the first phone call or the service number I was given and that the computer was now out of warranty so they would not be fixing it without a charge. NOT FIXING A 1 YEAR OLD COMPUTER FOR A 9 YEAR OLD LITTLE BOY!!!!! I will never buy a HP again. | |
| Doris | 1/18/11 |
| I purchased a Hp Pavillion Laptop for 1500.00 plus tax no extended warranty. I had to get the laptop serviced after warranty expired so I call Technical support and got someone in India ,very little English ,which pissed me off cause I had to repeat my concerns over and over. I understood from the conversation there would be a fee of 389.00 plus taxes to fix all issues pertaining to my laptop.They did not fix all issues and once I recieved my laptop it worked fine . Later on I went to do an upgrade and that my laptop was missing memory Laptop came 512mb ,now I only have 348 hmmmmmmm now the company refuses to help me. | |
| Patrick Burns | 1/25/11 |
| Nothing lower than 1 star....Been reading about the on going problems with the HP Pavillion 9700. My computer, also a 9700 failed after just 14 months of limited usage. Found out the motherboard is the culprit. Is anyone considering a class action against HP re: this widely known problem? it seems everyone is having the same or a related problem with this laptop. I for one will be glad to add my name to such an effort. Spending $1400 for a laptop and getting 14 months service from it is ridiclous. If the corporate "big wigs" do indeed read these postings (which I doubt) they should think about honoring the multitude of requests for service and issue a recall on this laptop. (Take a lesson from Toyota). It's unfortunate that a large company like HP has such little consideration for their customers. I will not consider HP for any future purchases nor will I expect my colleagues and friends to purchase any HP products as well, however if I am ever in the market for a boat anchor I will consider an HP laptop, but again it too will probably fail after 14 months !!!!!! | |
| Ted Henning | 1/16/11 |
| Am on my 3rd 8500 Pro officejet in the last 2 weeks. 7650 was replaced 3 times due to problems and they talked me into a 8500. Bought a brand new one in May 2010. Problem with horizontal line son printer so it was replace (with a rebuilt) on 12/27. On January 7 replaced it as the document feeder did not work. Received another rebuilt on January 11. Start up said rinter alignment failed. 1 1/2 on phone got it working. Today (Jan 15) printer power goes on and off giving hald printed pages. Tried to get tech support (4 times) get India. Will not transfer to US or talk to Super. E-mailed tech support who sent me an e-mail to get back if a problem.. Told by guy in Arkansas cannot reply to e-mail call 800. Back and forth with him on 4 e-mails with no resolve. He would not even pass the message to the guy who sent me the e-mail. I'm out of business. India accussed me of not providing info I did not have. This is not even POOR service. It is ZERO service when needed. | |
| Raymond Riddles | 1/4/11 |
| I bought an HP Computer, desk top and laptop and all-in-one printer. I have had these for about two years and and have spent thousands of hours ot time with technicians? in India and the Philipines. Ever time it gets worse, regardless of what the problem is, or 4 more crops up after they fix one. I guess it will be good by to HP and hello Dell as I do not think their product could be any worse. In reading all the feed back remarks it seems there would have been one good remark. Raymond Riddles | |
| Twyla | 1/4/11 |
| Since I have had my HP Pavilion Entertainment PC I have had nothing but problems with it. Calling customer service is a whole different adventure. I called a few days ago & wanted to attempt to fix the problems I am having with it again. They tried to help me fix the speakers & the noise coming from the laptop by having me download software upgrades. This ended up making the speakers worse & it didnt fix the problem. The woman then told me she would send my box for me to ship the laptop to them for repair. I NEVER received the box, but when I called them to notify them I never received it & to make sure to get it sent, they tried to tell me my warranty was now expired 11 days. Then I requested to speak to a supervisor which they told me takes a long time....They put me on hold for 40 minutes (as I had my cell phone plugged in & on speaker)and was then disconnected from the call. I am 1 hour into the 2 hour waiting period before a supervisor calls me back. I certainly hope someone does. And to think my husband & were planning to purchase the HP touchsmart desktop computer...NOT IF OUR LAPTOP DOESNT GET FIXED !!! *angry face* | |
| | 1/5/11 |
| IKNOW NO ONE WILL SE THIS BUT YOUR SUPPORT IS SOOO..... SAD SORRY FOR BOTHRING YOU, BET YOUR BOOTS WILL NOT DO IT AGAIN.. ALL I WANTED WAS A PHONE NUMBER. DONT THINK THAT WAS TO COMPLACTED, DO YOU? | |
| Linda Hurley | 1/7/11 |
| I have been lied to, hung up on, denied supervisors and people who speak English by HP. We will no longer purchase HP products for our office. | |
| Ada | 1/8/11 |
| Fuck HP. I sent my computer in for repairs right before my warranty expired and now it's broken again. | |
| Denise Hickey | 1/10/11 |
| Last year, my son bought an HP laptop for college. Within about 3-4 months, the hinge snapped when he opened the laptop in class. When I called HP, I got a run around with the last person saying, "we don't have any notes of hinges being defective on that so if you would like to ship it to us, at your expense, we will try to fix it at your expense." BULL! Now, my son's girlfriend also has been having trouble with her laptop. She has sent it in for repair about 3 times. She keeps getting a weird loud noise from it. The last time she sent it out, they had it for over a month and DID NOTHING. They even returned it (Sept) with a note stating they did nothing. I do not believe it is a coincident that once again, she is getting black screen and the strange loud noise AND it is now out of warranty! Then I read about HP trying to charge a US serviceman who is stationed in Iraq. HP does NOT support the U.S. and their motto is "Screw the American people. Charge them up the butt for the product. Sell them a warranty that is useless and then screw them out of more money when the piece of garbage computer breaks." Capitalism at it's BEST! No more HP in my home EVER!! | |
| Amy Smith | 12/29/10 |
| HP is HORRIBLE. Took my computer for a week to fix a broken mother board, sent it back with broken data ports. I am telling everyone I know to NEVER buy one of these sub-standard products again. When I demanded a return phone call from a manager, I just got useless form-letter style apologies via email. WHAT A WASTE of time and money I am never buying anything with an HP on it again. Hopefully enough angry customers will put this crap company out of business. Spread the word! | |
| Paul Schwartz | 12/27/10 |
| Your printers are pieces-of-crap that don't work dependably. I'm SO GLAD I bought mine at COSTCO so I can take it back-- at my expense of time and trouble. How is it that you can stay in business? Look at the long list of dissatisfied customers--do you imagine we will ever again buy anything made by you? LOOK AT THE PARADE OF ONE-STAR REVIEWS! | |
| Joe | 12/21/10 |
| A computer company that's not networked. Agents that are either incompetent or powerless to fix a problem. My story in one paragraph: Bought a docking station. It made a bad noise. Called support. Gave my Serial and Product number. They said it was out of warranty - I said it wasn't. I asked for supervisor. Waited 20 minutes, was told supervisor wouldn't talk to me. I said you must have a way to look at my purchase history. Tech went back to supervisor - ANOTHER 20 minutes go by. Tech returns says he can transfer me to 'shopping team' to get my order number then transfer back to look up my purchase date. Sounds good. 15 minutes later I get the shopping guy. He gives me order number. Transfers me back. Get a different tech guy. Each of these people require me to verify all my info and repeat back every piece of info, including my email address, letter by letter. Bravo Oscar Radar Indigo Nancy George! Tech guy looks up my Serial/Product number. Says it's out of warranty. I say it's not, just got my order number to prove it. He says I have to fax/email in proof. I say supervisor please. 30 minutes this time. Supervisor again refuses to speak with me. Tech says nothing they can do. I say I can't believe it. I'm logged into shopping.hp.com staring at my order with purchase date showing it's in warranty. Tech guy takes my order number that I got from shopping guy. He sees my purchase date is in warranty. He goes back to supervisor to tell him I followed instructions, got order number, can see order date and it's in warranty. You guessed it, 15 more minutes. Despite this info, supervisor for a 3rd time refuses to speak with me and says nothing he can do as system says it's out of warranty. | |
| Ted Roland | 12/20/10 |
| I purchased an HP Officejet 6500 Wireless in 6/2010. On Saturday, 12/18/10, I was printing out a report & the printer ceased to print any text. After going thru the online assistance I determined that the printer head had failed. I called into the customer tech service line and after being disconnected twice I finally got through. This started a 2+ hour session of the tech, in Manilla, having me run diagnostics & finally removing & attempting to clean the printer head. All this only confirmed what I had orginally known. As the final insult she told me they couldn't send a new printer head until 12/22 and that would be shipped via ground. I indicated that was not acceptable, that I couldn't be without my printer that long. The printer was barely 6 months old & they needed to send the new printer head the next morning, 12/20, to be shipped overnight so that I'd be back in service quickly. She indicated she couldn't do that. I asked for a supervisor whol got on and only apologized for the fact they couldn't accommodate me. I was given a problem number & told someone from the corporate office would call me by 8am on 12/20. IT is now after 10am & no contact. I have no phone number to call at corporate so at this point I guess I need to go purchase an Epson Printer to replace the 6 month old HP printer whose warranty isn't worth the paper its printed on. I can guaranty that I will never purchase another HP product again either personally or for my business!! | |
| The Cougher Family | 12/15/10 |
| We are a long time HP family. Three laptops, three or four printers, countless ink cartridges, etc. We have a Photosmart C4795 all in one printer that DOES NOT PRINT! It printed just fine for the first year, then once that one year warranty was over, poof, it broke. Every tech support call goes to India, and all we hear is sorry, you need to buy a new printer with an extended warranty. They have admitted to us this is a common problem with our model printer, and there is no way to fix it. We purchased the extended warranty from Best Buy when we bought our new computer package, but even it does not cover your printer. It seems no one stands behind your equiptment!!! Please expect delivery of our broken printer to your corporate office in Palo Alto. Maybe someone there can use it as a paperweight. We will never use your products again!!! This is just another mark against doing business with USA companies. (They are not really USA companies.) The Cougher Family 215 SE Bayview Road Shelton, WA 98584 cougher@comcast.net | |
| Anne Hewitt | 12/10/10 |
| With 2 children in college, I've spent over $5,000 on HP products in the past 3 years; 2 laptops, my new touchscreen, hp 8500 wireless printer, etc. Just trying to go through customer support is a joke. All I wanted to know was how to override not having to change a color ink cartridge since I print everything in Black. WOW! Couldn't find the answer out without giving my shoe size AND they refused to put me in touch with a supervisor. GOOD BYE HP. | |
| Another Dissapointed Customer | 12/2/10 |
| Proud owner of an HP8500 all in one Printer THAT IS WORTHLESS FOR ANYTHING BUT AN ANCHOR! Purchased this printer after being a loyal HP customer for many years........ I was sold a bill of goods being told that printer was more cost effective so I paid more......... This printer NEVER worked! I was sent off to buy expensive new Print heads and Ink. I was sent 4 replacements that also did not work. I had to lug the Old ones to UPS to return.......... I STILL DO NOT HAVE A WORKING PRINTER. I just left Staples who is selling this model out on clearance. Spoke with the manager who says that production on them was stopped because of all of the problems, yet they are still selling the rest of the defective inventory to UNSUSPECTING CUSTOMERS. We call repeatedly and the only help we get is to ship us a NEW DEFECTIVE PRODUCT. DO NOT BUY AN HP PRINTER!!!!!!!!!!!!!! | |
| stephen brotman | 11/30/10 |
| very incompetent tech support-sales tactics bordering on the criminal-very poor customer relations-a corporate headquarters which could care less about customer complaints-sheer arrogance-please look elsewhere for your computers | |
| Bob Gilboe | 11/24/10 |
| Sir I recently been made aware of an incident of a US service person in Iraq asking your technical department advice to get his printer operating and was asked to pay for this advice. SHAME ON YOU. I will never buy HP product again. Hopefully a wrong can be righted in this situation. I have sent this email on to my address list of 100 emails, who knows how far this email will go .Help HIM OUT!!!! | |
| Gene Decker | 11/21/10 |
| I am appalled that one of our sevicemen in Iraq was given such poor customer service from Hp. I NO LONGER WILL USE HP. I HAD BEEN AN HP CUSTOMER FOR OVER 20 YEARS BUT NO LONGER. GENE DECKER | |
| Sammie Coleman | 11/16/10 |
| Hello, I'm upset that I cannot talk to an American about my Pavillion dv 6700 laptop, I purchased in March of 2008. The screen is black and I took it to Best Buy' Geek Square for free consolation to discover the Motherboard has burned out. I called the HP phone number he gave me to get a little English speaking man. He told me it was not the Motherboard, and they did not have a recall on the Motherboards. I WILL NEVER PURCHASE ANOTHER HEWPLETT-PACKARD product in the future. | |
| Don Nitkin | 11/11/10 |
| I also have struck out with HP customer service. After many calls to the first level support I was promised a callback from a case manager. This happened twice and no one called back. I tried to get connected to the case managers' number but I was told that Tech Support had no direct connection with the Case Managers. They said that they did not even have the phone number. How is that for putting up a stone wall? | |
Virginia Churning  | 11/9/10 |
| I have just finished uninstalling my HP all-in-one printer. I have enjoyed the ease of use and print quality when it worked. BUT, I can see when the ink in no longer printing as dark as I'd like. I don't need your program deciding the ink it too low or telling me the ink cartridge is not compatible when it was purchased it from HP. Please tell me why should I invest in any more time or money in HP products? Thank you Virginia Churning | |
| Bruce Jeffers | 11/7/10 |
| I saw the Video from Iraq from the soldier that was trying to get his HP printer fixed but you wanted to charge him. You probably won't use him in your marketing campaign. I and my business partner know how he feels. We both have had numerous problems and still do, but getting to support and getting an answer is very difficult. I now have a Canon and am quite pleased. | |
| CHARlene Keefe | 10/29/10 |
| I WILL NEVER BUY A HP PRODUCT/COMPUTER AGAIN. I HAVE BEEN TREATED HORRIBLY BY THIS COMPANY. THEY DON'T CARE THEY DONT HELP THEY DONT LISTEN THEY DONT BACK UP THEIR OWN PRODUCTS THEY TAKE YOUR MONEY AND RUN LIKE A STAGE COACH ROBBER THEY WILL PUT YOU OUT OF BUSINESS IF YOU ARE RELYING ON THEIR PRODUCTS. HP IS PRODUCING CRAP AND THEY KNOW IT AND THEY ARE LAUGHING ALL THE WAY TO THE BANK WITH OUR MONEY. | |
| john | 10/27/10 |
| WINDOWS 7 UPGRADE------BEEN TRYING TO GET THE WINDOWS 7 UPGRADE ON MY COMPUTER FOR 22 HOURS SO FAR. STILL ON THE PHONE TRYING TO GET A PRODUCT KEY THAT WILL WORK FROM HP. THEY SENT ME THE DISK. I AM ON THE PHONE RIGHT NOW WAITING TO GET SOMEONE THAT IS ABLE TO GIVE ME A PRODUCT KEY THAT WILL WORK. SEEMS THAT NO TECH KNOWS HOW TO DO IT WHEN I HAD A SUPERVISOR TELL ME TO CALL 1-888-999-4747 AND TELL THEM THAT THE PRODUCT KEY WON'T WORK AND THEY WILL GIVE ME A NEW ONE. I AM GETTING A BIG RUN ARROUND. I THINK THIS COMPUTER (1 YEAR OLD) IS GOING TO GO IN THE RUBBISH BASKET AND I MY NEXT ONE WON'T BE A HP. AS FAR AS I AM CONCERNED HP SUCKS. JOHN | |
| Valerie Braxton_Williams | 10/26/10 |
| October 26, 2010 Hewlett-Packard Company 3000 Hanover Street Palo Alto, CA 94304-1185 USA Dear Sir or Madam: On July 12, 2010, I contacted HP Technical support because having lost the disc to my HP all in one printer purchased about 16 months prior at Staples, I was experiencing problems installing it on my new computer. Staples suggested this route to purchase another disc. The HP tech support person informed me that my current model was not compatible and that I should upgrade to the J6480 model. I was told that if I sent HP my printer (I do not remember the series number) I could upgrade to the previously named model and receive a $50 gift card within 4-6 weeks of purchase. I also purchased the extended warranty on the new product. After several calls to check on the status of the gift card, it has not been received. On October 22, after talking with six different people, I was informed that I needed to submit an on-line claim form at HP trade and save. When I tried to do so, my HP printer was not listed and therefore the transaction could not be completed. At no time before today was registering a claim form mentioned to me for receiving the gift card. Subsequent to not being able to complete the claim form, I made another call to HP and was told that since my order was more than forty-five days old, a supervisor would need to approve the gift card and would contact me within 24 hours. I was given a reference number (redacted). I have not received a call. To say the least, I am extremely disappointed in the level of poor customer service I have received from HP. I feel I am a victim of misinformation, and inaccurate information going back to my purchase date. I question if the information that I received that my existing printer was not compatible with my Dell c | |
| marilee matz | 10/26/10 |
| I bought a Office Pro 8500 . I was not able to get the scan to work with my computer. ( vista) I spent many long phone calls with their techs, who were neber ever able to get the computer and printer to work . After 30 days they sent me another printer. Via Fed Ex to my door. Again we could not get this one to work . I worked with their tech to try to get this one to work . Their techs failed, They told me it was my computer. The BUT here is I only bought this printer because I need a faster printer . My old printer also a Hp worked fine with my Dell computer. I have a hard time when the old printer was ok but the new one not. I tried to use the printer with mt lap top ( Windows 7) We could not even get the printer to print with my lap top. To make matters worse Hp sent me a packing alble for Fed Ex to return the first printer, but told me I had to take it to Fed Ex they would not pa to have ot picked up. I feel their service is terribls and I WILL NEVER buy any HP product in the future,plus I will tell everyone I know the same . With all of there unsatisfactory postings I do not understand why they are alowed to treat customers this way. | |
| Joseph Levy | 10/25/10 |
| I was a loyal HP customer for years buying multiple laptops, Towers, printers, etc. Several times they have not honored their rebates. When you call you get the run around and of course they do nothing but they do keep your money. I told them that I will never buy and HP product again. Personally, I think the rebate business is a scam where Corporations count on a certain percentage of people not filling out or sending in their rebates. This was not the case with me. Instead of the rebate scam, if you were honest why wouldn't you just give the discount at the store level. | |
| Piissed of printer owner | 10/19/10 |
| Your game of selling a extended warranty and not selling parts is going to stop. It is not fair to blackmail a customer when they buy your product into purchasing the extended warranty. If you don't buy the extended warranty and your product breaks out of warranty, there is no parts available. Your product can be thrown in the trash because a cheap plastic hinge broke after only one year of warranty. Whatever happend to quality products and the fine corporations who make and sell them? It's all about money. Everything is about money. I say i will keep my money and not play these games. | |
| Alicia King | 10/17/10 |
| Where do I begin - I am going to try and keep this short as possible, but not certain if I can. I will begin by saying that last year in September I purchased a customized HP Slimline first, and within 30 days, (actually 18 days), I began hearing a loud noise (sound like the computer was about to explode)and immediately contacted HP support and advised them of the problem. I then emphasized to them that I wanted to either have a full refund of the product or to order something different. From there I was told about this new PC that had just come out and it was supposed to be a much better product, have a lot more features, (you know the whole nine yards); basically a good product and great sales pitch. This product is their Pavilion p6180t PC. Well, I eventually received this product and upfront did not experience any issues with it. After I had the product for about 7 months, I began hearing that same annoying loud noise again; however, the noise would come and go. So, I didn't pay much attention to it, because I first thought it had to do with my computer backing up files. Then, to my surprise, in the month of September, the noise started getting even more louder and to the point where it just wouldn't go away. So, I contacted the HP technical support, and as many of you have already stated, you barely can understand what they are saying, and the limited amount of knowledge they have is unreal. So, after several phone communications about the loud noise, I was told that the product is no longer under warranty, and if I would like for them to further assist me, I would need to purchase a one time service fee of $49, or purchase an extended warranty for $99. I then asked the tech support representative what the service fee and/or warranty covers, and was told that they would only be providing software diagnosis and the warranty doesn't cover hardware issues. So, I declined to purchase the additional one-time service fee and the $99 warranty and told the technician that it would not be useful for me to purchase a warranty for $99 when I can hear that the issue is not software related and it is very obvious that it has to do with the hardware. Summing this all up, basically I was just told again today after asking several times was this product ever on recall for being defective, because I'm most certain I'm not the only person calling about this issue. Finally, the representative today, confessed and told me that the product was on an ALERT and advised me that the product was noted to have a hardware problem (computer graphic card) and that there was nothing they would be willing to do for me and asked if at this time I would be willig to purchase another computer and they would be able to give me a good deal. I insisted on speaking to a manager and was told that the manager was on a call and could not get to me. I then said I am not satisfied with the type of service I've received to date about this computer PC and would prefer to escalate this problem to HQ resolve this matter. As I've stated to the technician, honestly, it shouldn't matter if the product is out of warranty if there has been an ALERT noted and they are aware that there is a problem with the Computer Graphic Card, and they should be willing to do what's right by the customer and send a new computer that is not and have not been noted as having issues. I expressed to the technician that I am not rich and do not have $741 to throw away on a computer that is a little over a year old. After all I've gone through from day one with the purchases of their PC computers (not to mention the 8500 series all in one printer) that's another post, HP has not in my opinion gone above and beyond the call of duty to satisfy the customer. Even after me expressing all this to the technician, he still insisted on requesting that I purchase another computer and suggested that I give this computer to charity and purchase another computer from them. At this point, I do not believe that I should have to invest any more money into purchasing another computer and believe it is only right that HP provides me with another computer for my inconvenience and especially, for them not notifying me to advise that the computer hardware is defective and the product is on an ALERT. I am going to contact their head quarters and hopefully this can be resolved. If not, I will contact the BBB to most certainly file a complaint against HP for selling consumers a defective product and not willing to advise them of the defect unless people are contacting them directly. This is just not right and I don't want anyone else to have to go through what I've gone through for the past year. | |
| Shirlene Streetman | 10/7/10 |
| I mirror what Mr Ricketts above said. I, too purchased a new Officejet 6500 printer on 6/21/10. I have had to call tech support (and hope I could understand them) 4 times. I replaced the printhead which corrected one problem, but when I received a fax, it disabled the print and copy modes. I spent 6 hours on 9/25/10 dealing with trying to get the printer to work - on the phone with tech support - it froze and I couldn't even turn it off. Tech support said they would replace it. When I received the replacement a week later, the control panel was missing 2/3 of the buttons. I have since been trying to reach my case manager - Barbara Z, who will not return my calls. I have contacted HP Ceo twice and still don't have results. I thought I was alone in this situation, but obviously, there are a lot of us being mistreated. IS HP SELLING USED MACHINES AS NEW?????? I WANT MY MONEY BACK - NOW!!!! As for the star rating - HP doesn't deserve a 1 star but there was nothing lower. | |
| Alan Goodman | 10/6/10 |
| I have had an hp laptop and printer since Jan the laptop does not communicate with the printer, when they repair the problem just keeps happenning again. I have been on the phone with your technician for hours. Today they just hung up on me, they even screwed up my laptop. Please can I get a technician that knows what they are doing? alshere7@yahoo.com (631) 846-4812 Alan. I never had this problem with Dell, did I make a mistake? | |
| dennis fox | 9/14/10 |
| I would like to copy and paste mr. brown's post above | |
| thomas smith | 8/30/10 |
| i purchase a office jet 4500, and was promised a rebate to my debit cart of 69 , i have been call very day to find out when it will be deposited and was transfer to all kind of places , tech support who said i needed to call rebate they gave me a #888-888-4747 which is porno # , and today i called and spoke with Nerf from the Philippines who said i need to call 800 474 8360 , which is also a porno # thomas smith 6103818992 email tnjsmith_82@hotmail.com | |
| alan schlossberg | 8/19/10 |
| Everything about HP is terrible from phone serv,tech support & web.I purchased a printer6500E 709and still under warantee & from the 1st day I got it had problems.I spent hours with tech support & even hired someone from store where I purchased unit to help.However no one could fix problem,just unable to copy from computer or fax.Tech support was supposed to credit me for new printer & it never happened this is gross misrepresentation & Attornet General referral I want my money back,since I purchased a new printer & I will never buy an H.P. product.They Don't even provide guides for the products they sell.What kind of company is this.?? | |
| RANDY BROWN | 6/30/10 |
| I have spent hours on the telephone trying to get help with my HP all in one printer. I keep getting India, where they barley speak English, I can't understand them, they DON'T KNOW WHAT THEY ARE DOING, REFUSE TO CONNECT ME WITH AN AMERICAN TECH CENTER, AND WON'T LET ME SPEAKE TO A SUPERVISER. I am a long time HP customer, I need help and would like an American to call me ASAP. Randy Brown 770-646-8944 I don't think this is the kind of image you want for HP | |
| Bob Ricketts | 7/8/10 |
| your website and phone system is so screwed up it's impossible to get to the right person. Gene just passed me thru to a phone number that gave me a phone number which gave me the previous phone number... finding recovery desks is impossible online though your website says it should be possible. Does anyone ever TEST these freaking phone systems and websites or do you just farm them out to someone cheap and ASSUME they work? email: drbobr2k@yahoo.com | |
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