2110 Executive Dr. Salisbury, NC 28145
(704)633-8250
Reviews For Food Lion, Llc Corporate Office
Annonymous  | 5/18/12 |
| My husband works for foodlion. He takes so much crap from them and Im going to put a stop to it no matter what it takes. If I was him they would have already fired me because I would not tolerate what he does. First he starts in produce and is promised a min 30 hours. Then they cut and cut and cut and then give him the frozen food position which is suppose to give him full time and a raise. Well come to find out AFTER he took the position another associate is coded for that posistion but does not work it, my husband has the position and works it!! He does the job without the pay and some weeks is only scheduled 25 hours. Recently the manager wanted to give him the dairy position. The store manager is great by the way, it is the details inbetween that is messed up. But anyways back to dairy, the manager wanted to give it to him because he is always there never misses a day and works extrememly hard even come in on days off if needed. It was up to the regional to approve the posistion change. The regional said no because he did not like his hair or earings!!!!!!! How fucked up is that?????? That is discrimination! The regional never even came to my husband to tell him he did not approve and DID NOT give him the opportunity to change his hair or earings he just said no based on discrimination bull shit. | |
William Wondergem/alias lion/Nato  | 5/20/12 |
| Its a damned difficult and tricky situation.I dont like to spend more time then needed.Dont want to waiste time om unimportant things! Thats not my style,so how can we simplifly things?William | |
| Evette Lewis | 4/26/12 |
| I was hired on January 18,2012 by one of youre managers. I have a package for part time lead customer service. I have went to store on 5 occasions spoke with manager about hours. Manager replied how 300 stores have closed. I asked Manage about getting my training hours.I worked and recieve paycheck and didnt finish training hours. I did no wrong and ask at another store to be transfered no one called me back on any explanation. Im lost on this I was really thriiled about working with youre team. I worked with youre company in high school had no problems working with youre company. | |
| Hermes Handbags | 5/3/12 |
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| Disappointed Employee | 5/1/12 |
| I have been working at food lion for 2 years now. I started as a cashier and now I am the specialty merchandiser. When I was offered the job I was told that I would be a full time job. Now I'm getting told that my job only requires 10 hours to do. I don't understand how my store thinks that they can drop someones hours so drastically and still think they will have gas money to drive to the job for 10-15 hrs a week. I am also disappointed in the fact that almost every employee has had to go thru hoops to get a number to called for hr on our heartless manager. She has gone out of her way to offend almost everyone there personally numerous times. Also I have tried for days and the only numbers to call don't even work. I need my hours and my job requires way more than 10 a week. I have to do a truck, maint, backstock, new items, pull dates, ect and I only have 10 hours to do it. I takes 10 hours to do the truck alone. I'm the only one who does the job. No help. This company is gonna go out of business if they don't take care of there employees or there customers. I have seen so many customers stop shopping at our store. I believe we have lost 25% of our customers. And the loyal customers are mad at the way the employees are treated daily. Even the customers can see how we are getting treated. That's messed up. Taking away peoples hours in a depression in a state/county that is known as a "broke county" isn't right. Especially when people are willing to work and need hours to live and eat. | |
| Gennifer | 5/2/12 |
| As a former employee I am extremely disappointed in how HR handled my situation when I called in asking questions. The New Store manager Janice at 2665 (Stanley, NC) was the main reason that I quit. She is a horribly nasty person and extremely unprofessional. As far as that goes The front end supervisor Jennifer and assistant supervisor Greg are extremely unprofessional as well. For the almost year and a half that I was employed at this store I saw on many occasions the customers being treated disrespectfully by Jennifer and even apologized to my customers for her behavior. Seeing from the inside out, I am not surprised at the stores that are closing down.If this company continues to be run the way it is, I foresee Food Loin being a business of the past.. | |
| Ronnie A Riggs | 3/9/12 |
| I have to say I am sad,but not because of the Food Lion being wrong or bad;I was out of work for over a year due to the company I worked for closed down.I was hired by one of the greatest stores you guys have and that is store #674.I had been there for about three weeks when I was call to the office to be told they were going to have to let me go due to me putting a no on my my criminal history,witch was a mistake I did not do it trying to hide it,I just was so happy to be getting a job I rushed the app,it was my fault in full.The manger at my stores name is Mike and he is a great man,he seemed to be hurt by the fact he had to be the one to let me go.I am not a criminal and the reason I have what is on my report is because I bought some tools at the flea market that ended up being stolen,I had no idea till I was stoped in a police check and they were surching for stuff that had been missing around the county,just my luck and when I went to court even after telling my story I was charged with poss.But anyways I have to say working at Food Lion and the people there I worked with was great and I have never worked anywhere that I have enjoyed as much as the time I spent there.I will always want to go back to work at Food Lion and have high hopes for another chance someday. To all the people that work there I would like to say your are lucky,so be proud of what you do and proud of the company you work for.On the last day I worked there we all did a huddle and talked about how well our store was doing and how great it was looking,I am very glad to say when you stop by our store and as soon as you walk in the door the sweet site of cleaness and the smileing faces to great you,I was a part of that and will miss it. Many thanks to Mike and Brian witch was not only my bosses but just was great people to be around,and thank you Food Lion for given me three great weeks. Your Friend Ronnie. | |
| Best Customer | 3/13/12 |
| I have a complaint about a Asstiant Manager Latonya Pomeroy as customer i walks up to the western union department I acknowledge that she has made verbally written threats towards her employees quoting that they the employees have one week to score a 96% we only have to cashiers at standard practice AND IF YOU CANT PREFORM AT STANDARD PRACTICE LEVEL I WILL PULL APPLICATION I WILL PULL ASSOCIATES WHO CAN....i mean in reality that a public display degrading staff depreciating there morale. But again as a frequent shopper i know that her excessive phone use took up time while i was in line that highly pissed me off she appears to be a wishy-washy asst. manager that needs help or removed from that position because she needs to lead be example because if that is who i had to look up to it would be many sad days. There are other employees there as well maybe headquarters should step in and watch the cameras truly i bet 100% you will see don't notify you are coming they will take off. I have came in many times this week and has taken notice that she publicly embarrasses her associates in front of customers in stead of handling things in a professional manner and confronting them in a private setting. She talks to her associates as if they kids telling them how things should be done instead of helping them improve. Personally i feel like she is not fit for that position as a assistant manager. How can she tell her associates what not to do if she is doing the same thing. Shouldn't associates follow by example what do u expect them to do if there assistant manager is doing the same thing. | |
| derreus sanders | 2/11/12 |
| I was an employee for foodlion for a year and a half they fired me today becuz I was informed that my managers was tlkn junk behind my back about my personal business outside of work and it wasn't true.....I was goin to give them a two week notice becuz we were short an office assistant but he said I had an attitude n said I didn't need to work two weeks so I took that as being fired but they said I quit....the store manager acts like he's big and bad and others say they have been threaten of there jobs n says he's a bully....I'm goin to file a complaint and I want corporate to know that these managers are the ones running the customers and hard workers away I'm call BBB and do whatever I can to get these managers wat they deserve | |
Deidre  | 2/10/12 |
| I have shopped at Food Lion ever since I moved to Cherokee, NC. Once in a while I had to go to the local IGA. It closed and I only have the choice of Food Lion unless I want to drive to Ingles (25 miles away) or 30 miles someplace else. I liked Food Lion in Cherokee but it is getting harder and harder to get the things I used to get and liked being able to get. They once had some instant frozen potatoes that you put so many in a bowl and zap it in the microwave. My husband is a picky eater and he liked them. They were good. A few weeks later, they were no more. My husband likes getting the cinnamon altoids to curb his smoking. They don't get them anymore either. Now, for some crazy reason, the jars of instant tea are all gone and they are replaced by tea bags of many flavors, tea canisters that are the teas with lemon flavor. I kid you not, almost every one of them were teas with lemon. I don't like lemon in my tea. I don't care for the ones with any other flavor in them. I do like my sweet tea though. Why would they do that? I know they have their jugs of premade sweet tea but I can't always afford that. I need to buy what I can get the most from and can afford. I know a lot of people liked the cinnamon altoids to. For the most part, they are friendly, but I can't understand why they stop having things people like and replace it with all the same flavor.I feel like it is going down hill. | |
| R L CRAWFORD | 2/4/12 |
| WHILE GROCERY SHOPPING AT FOOD LION 2543 IT STARTED RAINING VERY HARD. WHEN FINISHED I PULLED MY CAR AS CLOSE TO THE OVER HANG AS POSSIBLE AND LOADED MY GROCERIES WHILE 5 NO LESS YOUNG EMPLOYEES SAT IN FRONT OF THE STORE SMOKING AND LAUGHING NEVER OFFERED TO HELP. GOOD RIDDENS FOOD LION | |
| ronnie j | 2/4/12 |
| I love the FOOD LION in Pembroke NC They are always nice to me :-) | |
| chad | 1/29/12 |
| Food Lion is putting itself out of business with some of the ridiculous prices on some or many of the items sold. The staff seems grouchy, they don't know or just don't care about their store and company. | |
| ginger fleenor | 1/26/12 |
| seriously!!!!!!!!!!!!!!!!you are closing down the food lion in bristol virginia off of lee highway.you know it makes me very angry that you put your money before your consideration of others.these people that work at store #1679 are the sweetest most kind people that you could meet,they have not only became my friends but part of my family.i have called a 1800 number and expressed my concern but because i am just an "average"person i was told that i probably wouldnt get in touch with the so called "big guy".you know not only did you hurt your used to be customers,and your employers but you also hurt there familys there children there husbands/wifes.how would you like it if you was just trying to make a living and provide for your family,then on a drop of a dime was informed that you was loosing your job.oh wait.......your mind cant think like that because its up to high in the sky and not getting enough oxygen!!!!!!!!!!!!!!!!FOOD LION IS VERY INCONSIDERATE OF OTHERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Mike Bates | 1/25/12 |
| You are closing our small neighborhood store in Smyrna, TN. It is just that. A small neighborhood store. And it does well. Perfectly located to several large subdivisions . I have shopped there since I believe, 1985. I do not need any other grocery store because of the convenience. If you are under the impression that the 100's of people in those neighborhoods, that use that store for it's convenience, are going to now bypass the Krogers and Wal-Mart and Publix to reach your other larger store, you are mistaken. Food Lion just lost a lot of customers in Smyrna. Please reconsider this closing. Thanks. | |
| Robert Diggs | 1/19/12 |
| I have been trying to settle the damage to my 2008 Cadillac since August 2011. I've sent to estimates to you and I was finally contacted by a Dan Conally, after a while we lost contact. This is about the 10th letter I have sent. I would like to settle this matter. The estimates I sent has went up 10% due to inflation. Robert Diggs 2046 Lakeridge Dr. Fayetteville NC 28304 H (910)424-4956 C (910)257-4694 Thanks | |
| Gary Greene | 1/16/12 |
| I would like to see the Net Profit or Loss figures for your store in Crossville Tn I have been a faithful customer for over 20 years, the traffic there looks favorable for a profitable store, even with no advertisements or extra ammenities..The staff is excellent,,so we need to know, why now the closure.?? There will remain only Food City and Krogers in Crossville..What a loss..... | |
| Vivian Ridner | 1/13/12 |
| I am very saddened about the closings of the Food Lions in Stanford and Danville KY. I live in Somerset where our Food Lion closed a few years ago. When it closed I started going to the one in Stanford and often to the one in Danville. We went every week without fail. What is the problem???? Why are these stores closing? Is this something that we can blame on the almighty Walmart?? Not everybody wants to go to Walmart! They want the friendly folks and the good service from stores like Food Lion!! | |
| Shirley Cook | 1/13/12 |
| What are you thibking by closing the store in Port Orange, Florida. We have so many elderly people who don't drive that don't drive who walk to that store. With this store closing it means the closest store around will be the Walmart which is about 2 miles away. This store is always busy. We love the employees and are just like one big happy family. Just last year thyey did a complete renovation. This was just money wasted. PLEASE RETHINK THIS OVER AND LEAVE OUR STORE OPEN. | |
| Joy M Floyd | 1/14/12 |
| Why are you closing our New Smyrna Beach.. beach side store??? Past was dark and dingy.... after putting millions of dollars into it updating it, it is now wonderful... The people are professional and curtious.. It is our only grocery store located mid beach.. publix is North????????? Why would you close now...... winter snow birds coming in now till April ... than summer traffic hope to get better now.. have gone through hope the worst times... COME ON WE NEED YOU... YOU ARE OUR LOCAL FOOD STORE... PLEASE RECONSIDER AND KEEP THIS ONE OPEN .. UTILIZE SOME OF THE MONIES PUT INTO TO FINALLY MAKE NICE!!!!! Joy M Floyd 4430 Katy Dr New Smyrna Beach, FL 32169 396 314 2134 ALL OUR NEIGHBORS ARE VERY, VERY UPSET WITH YOUR DECISION!! | |
Diana Mincey  | 1/14/12 |
| PLEASE DON'T CLOSE OUR FOOD LION ON HOUSTON ROAD IN MACON GEORGIA! We shop there constantly and are very happy with the store - the stock, the staff, and especially, the location. | |
| jessica russo | 1/11/12 |
| Let me start by saying , On Jan. 4, 2012, A friend who happens to work at food lion was asked to leave from his place of residence, on a whim I toke him in , I live in Concord NC, which is about 8 miles from the food lion in Mint Hill. On Jan.8,2012 I called the local food lion, asking if I could bring an employee in at a later time then he was scheduled to be at work , (it might not have been my place to call) but, I felt, me being the person who is gonna drive him to work I had the right to ask if this was possible . But she (mrs. rolllins)told me that she would n't do this that he had to be there on time,within his scheduled time, I said "fine" , by the time came to pick him up from his work scheduled time off , she kept him an extra hour ,because she asked another employee to let him stay with her daughter in Charlotte NC on Pence Road, about 15 miles away. Because I couldn't get him to work that day which was the 9th, the nexr day. She had arranged for him to stay with a co-worker which I was fine with, (less BS)for daughter and I . That's when the it hit the fan . She (mrs. rollins) stated to the co-worker that I was a drug addict, and therefore I couldn't bring him in on time, which is BS... Now within food lion, I am a target for looks of discrimation, and racial profiling. "New" manager which is mrs. rollins has been following me around the store and asking questions to her employees about me I called on the 10th. of Jan.2012. I have spoken to the (jacob) the customer service manager about a incident was told that the headquarters contact information wasn't given out to the public, I had to look up the information either by internet or by calling other food lion stores, Me as a customer, I have be insulted, threated and belittle by the DM and GM , MR. Trio and Mrs. Kim Rollins. Because I have a NEW YORK Accent and attitude and PUERTORICAN. I have been a customer at the Mint Hill NC food lion #(1371)for about 3 yrs. Mrs rollins has been asking questions about me, how do the employees know me? She has already assumed that I am a drug addict. The employees are being threated to be terminated for speaking or associating with me. It has been getting worst since the begining of the yr, now she is telling people that I have threated her, by word of mouth, secondary... (mr. trio-DM)I wanted to go thur the chain of command, I have called the customer service # which is 1800-210-9569 , spoke to a customer service representative (nicole) she place an email to mr. trio about the incident, was told it would that is going to be handled in a professional manner, mr. trio called me about 11am on 01-12-2012, I told him the situtation with mrs. rollins. I told him about how this lady(mrs. rollins) has been accusing me of being a drug addict and asking questions, but he just made it worst by adding fuel to the fire ,instead of handling the problem as a DM he told her what we spoke about. Lo and behold now she going to terminated all the employees who know me personally. All I wanted was to shop peacefully and with no one standing behide me or talking trash about me. Mrs rollins thought that it wasn't going to get back to me the stuff she has said about me, knowing that they know me !So imagine how they talk behind your(customers)backs (yes, the store managers and assistants)..You will be belittled, you will be humiliated, mrs. rollins has the whole store buzzin about the incident , in fact it has gotten to a employee's Mother which lives in Wisconson, Mrs Howard called me threatin me to stay away from her son. Of course she also believes what mrs. rollins is saying about me .I always wondered why food lion having 10 different managers in one store)can cause so much stress for you that you have no option except to quit going to that location or stop shopping at food lion all together. | |
| Tiana | 1/12/12 |
| Why are you closing the Food Lion that is right outside of a major military base... Mayport Naval Base, Atlantic Beach, Florida. I like shopping at that store, the people were friendly, the store is so convinent, you had good prices on the food, and I know you did the business cause you were always out of things. Now you are closing it and leaving the area without a store that is close. Wow way to let the community down. | |
| Food Lion | 1/12/12 |
| I'm wandering why you are closing the Food Lion in Rossville, Ga. I have recently started shopping more frequently at Food Lion in the last three months. The quality of the food is much better. Most of the staff are very nice and the wait is usually not long. Bi-Lo, the Dollar General Market, and Wal-Mart prices have started to go up. The Food Lion in my area has special marked down prices that are competitive with other stores and the food quality is better than I ever seen it at Food Lion. I believe your store in Rossville, Ga has regained the trust and confidence of customers as I have noticed an marked increase in customers in the last two months. I think you should reconsider closing the store and continue building this store's credibility. | |
| Angela Wilson | 1/12/12 |
| We learned today that the Food Lion store in Danville, Ky will be closing in 30 days. This saddens me and my family a lot. This has been our neighborhood grocery store for the past 20 yrs. It is always very clean and the employees are friendly and helpful. We will certainly miss this store very much. Sorry to see you close and you will be missed by many. As for the employees, I wish you all the best in finding another job in this struggling economy. | |
| Gary Grazioso | 1/9/12 |
| Food Lion Store - Berlin, Maryland 21811 To whom it may concern, For the past several years Food Lion has been very supportive in helping the community of Berlin Maryland by way of donating left-over breads and cake products to the local food pantries and charitable organizations. However since the beginning of this year 2012 Food Lion has now decided to cut-back on their donations to the local food pantries because of cut backs due to economic circumstances where Food Lion considers that their production of bread products, in particular are being wasted and thus costly to the local Food Lion stores. I couldn’t disagree more with this assumption. I volunteer for a local church food pantry in my community and we supply food to the poor of our community, such as meat products, [chop meat, chicken, hot dogs] breakfast cereals, canned foods, [soups, vegetables, pasta sauces, etc.] bread products, pasta, cakes products, and much, much more. Over the course of the past recent months, the numbers of families visiting our food pantry has increased, and even doubled due to the failing economy. There are so many people out of work. There are so many families in need of the bare essentials that most of us that are more fortunate, just take for granted. What I am asking is for Food Lion to please reconsider its decision to cut back on giving and contributing to their local community food banks, especially the one’s sponsored by local churches and local charities throughout their regions. I want to especially thank Food Lion for its generosity, its compassion via its food contributions to their local food banks and food pantries and charitable organizations. Please, please reconsider your cut-backs policy in this area. There are so many people and families who go without. Food Lion is so blessed in having so many faithful and loyal customers, and giving back to the poor is not only a blessing to their communities, it’s also, {I believe} a responsibility to their community. Thank you for allowing me the opportunity to partner with you {Food Lion} and I hope that you will once again reconsider your new 2012 policy and continue to support your local community by way of donating. Thank you again, Sincerely , Gary Grazioso Food Pantry Volunteer Berlin First Baptist Church 17 William Street Berlin, Maryland ggraz01@verizon.net | |
| Brandon Lee Boucher - Store #2101 | 1/10/12 |
| I have had the unfortunate displeasure of having to work for food lion when i got out of the military, honorably. In my time there, even with a college degree; living abroad for many years; going through deployments; 100's of hours of volunteer work and a few years of prior grocery experience, i was started out at minimum wage and promised a raise after 6 months. Four 6-month time periods passed, and two yearly evaluations, both which were stellar, and no raise. it did not matter that i cut and wrapped meat in the market; closed the market every single weekend; was head stocker; also ran dairy, frozen food and ice cream; set ads and did inventories. I even ordered trucks (yes, all in the same store, mind you.) Within food lion, unless you know how to bend down on your knee and kiss GM and DM booty, you will NOT succeed within this company, in fact it's the exact opposite. You will be belittled, you will be scorned, you will be humiliated and under appreciated, you will get no raises, you will get no benefits, you will get no help from your fellow employees. You will however bend over backwards doing everything you can for everyone, and they will still ask and use you for more, and if you don't, they will cut your hours, talk behind your back (yes, the store and assistant managers who do nothing all day. i always wondered why food lion wastes millions of dollars having 10 different managers in one store)and cause so much stress for you that you have no option except to quit or commit suicide. I have been working since i was 12-years old and i am now 28. Food lion is by far one of the worst experiences in my life, and i was on two deployments. They do not care about their employees. They use the "economy" to pay you as low of wages as possible yet they are recording all time record profits. Also, if you have a talent of any sort that people can use or take advantage of, I highly recommend say nothing to anyone about it. They will all use you for their personal gain and when you have nothing left to offer, they will toss you off to the side; talk behind your back; start rumors; etc. The most fake and unfriendly employees work there. I am pretty sure it is a prerequisite to know how to walk all over people; make people feel like they're worthless and abuse your "power." With that said, I will make it my life's work to now make sure all of these things get out to the public. Funny that I am not the only one with this story, huh Food Lion Executives? You selfish, greedy peckerheads. I can't even feed my family while you are all playing with your ipads and your camaros and your huge houses and boats. Regards, Brandon L. Boucher | |
| Martha Mullins | 1/8/12 |
| Before Christmas, I spent over $140 at Food Lion in Hickory, NC on Highway 127. A few days later, I returned and spent more. Two of the items I purchased were 2 packages of country ham (1 large, a smaller) which cost about 25-26 dollars; and 2 pints of Hilton's Willapoint oysters, at approx. $10 each. I did not save the receipt. I was to take the country ham to a Muslim country for a friend, and he contacted me just about 2 days after purchase. He told me that he could not eat the high salt content and please not to bring country ham. I took it back to the store for a refund. They said it was their policy not to refund without a receipt nor to give a certificate for future use in place of the item. I think that is ridiculous. The oysters were, of course, carefully refrigerated, and on the "sell by" date (Dec. 30) I opened one, only to discover that it had a terrible mettalic odor. I had to throw it out. I still have the other- frozen- but did not try to get my money back since I had no good response the first time. I shop frequently at the FL at Sunset Beach, NC, and have shopped there for years. I have never had any problem such as this experienced near my home. I will certainly resist any urge to shop at Food Lion in the future. | |
Jan  | 12/31/11 |
| The FL in Callaway, Md.is clean and the people nice but they don't carry Gluten Free produces. Today, I couldn't even find Corn Flake crumbs! As alergies are on the rise in this country, this is a big mistake for Food Lion. I will now start shopping elsewhere, ie. Giant because they care about people alergic to wheat and even carry frozen products. Another thing that FL has stopped carrying is cheese cloth which is vital when you make stuffed ham. This is something that is made year round in southern Maryland and again you have to go to Giant or another store to purchase it. I guess if Food Lion doesn't mind losing business, this is how they will continue to manage this store. | |
| Yvonne | 12/21/11 |
| Food lion in Roanoke,VA - Nine out of ten times that we go grocery shopping there we have to pack our own groceries, not right. For the sole fact that someone from headquarters decided the store needed to be remodeled is beyond me causing prices to go up and totally changing the store around so that you can't find anything which I realize is a sales tactic which in turn keeps us in the store longer. Your sales tatics don't work on me it just aggravates me. So my suggestion is if we are going to have to pack our own groceries that you cut the prices. Someone needs to look into this. | |
| Gillian Castleman | 12/13/11 |
| Saturday 12/10/2011 I went to the local Food Lion in Bluffton SC and went ot the Deli Dept. Two women were behind the counter talking and complaining about thier jobs. I waited a few minutes without being offered service. I called out and asked for someone to help me and was ignored again by the women who kept up thier conversation. Finally one of them walked over with her hand on her hip and just stared at me with the nastiest look on her face. I told her to forget it and I would go elsewhere for my cold cuts. I spoke to the manager and asked her to address the issue with her staff. This is not he first time that the attitude of staff at this store has been rude. If food lion wants to keep it's customers then they need to find out how each stores staff respond to the public. | |
| Mary | 12/14/11 |
| Aiken SC store never has more than 1 cashier working. This store is too large for only one cashier. Cut costs somewhere else, not the checkout lines. In addition, your prices are too high. I will be going to a market further away from my house and driving by your store because of poor business decisions by FoodLion. | |
| diana | 12/6/11 |
| Food Lion waste too much food in the Nags Head, NC store. Perfectly good food instead of being marked down before the best if bought by date for the customer to save money is trashed. But, an employee can not take home any items for his or her family or buy the items for a cheaper price so, every day the dumpsters outside are packed full of food. I know someone who is a vegetarian and does not eat regular cheese but, wanted to bring home a small amount for his dogs. The manager saw him with the food before he had punched out and fired him. He was accused of stealing. This man tried to explain to the manager that he wanted it for his dogs. He would have left it to be trashed (Which it was anyway) but, he wasn't given a chance to even say he was sorry for something he had not even done. Is there something this man can do? This man has worked for two years at this store. | |
| diana | 12/6/11 |
| I would like to know how a large company like food lion gets by with discriminating against people. Racial and otherwise. The Nags Head stores are dirty. Foods are trashed when near the expiration date rather than marked down for customers. At the end of the day the dumpsters are packed full of perfectly good food. If an employee ask to take home anything for his dog or his neighbors dog, he is told a flat no. I know of cases where a certain neighbor of mine has offered to pay for certain items at a lower rate rather than trash it but the answer is always no. Yet he later in the day is instructed to haul cart fulls to the dumpster. Should he lose his job over trying to bring home a small amount of cheese for his dogs but, instead of getting permission he is accused of 'taking' it. He doesn't eat cheese by the way. I am sick of these stores because of the way people are treated. | |
| MH | 12/3/11 |
| Watch out when buying at Food Lion. They think people is stupid when buying. They think we do not check what we buy there. They are charging the wrong item so you pay more. I went to one of the Food lion stores to buy some vegetables. I got zuchinni that it was on sale that day. When I got home I realized they charged cucumber (the price was higher), I did not go to the store to complain because it was quite far. Today I went again to the same store and bought broccoli bunch (on sale), this time I reviewed the ticket and suprise!!! they charged me crowns instead bunch (price higher of course). I don't think it was an accidente since has happened twice. I don't think I will ever go there again. WATCH OUT PEOPLE!!!! | |
| linda powell | 11/25/11 |
| I am not writing to rate your store but on another issue. I have come across some checks deducted from my checking account that were not written by me. In dealing with both managers here in South boston Va., they have been more helpful in researching these checks and will be pulling the survelliance tapes for review to find out who has stolen my checks. The check cashing policy at your stores needs to change. You have opened yourself open to a haven for thieves to cash checks with no one asking for identification. Why in the world in today's world and given the herendous stealing that is taking place in our country would you allow such a policy. The average hard working individual such as myself can have checks stolen from her and cashed at your store with no one ever questioning if he/she is the real person on this account. You need to seriously revamp your check cashing policy as I have not finished with this and plan on taking this to the next level. Facebook is a powerful tool and in today's economy, no one can afford to have customer satisifaction decline in today's market. Please contact me in regards to this issue. I am at 434 572 2819 or you can reach me at work 434 517 3186 - Monday-Friday at work. I am expecting a positive outcome from this as this is unbelieveable that you have this sort of open policy and allow your store to be used in such actions. Thanks Linda Powell 1011 Pine Court South Boston, Va 24592 | |
| Brenda Garrison | 11/25/11 |
| Yesterday,Nov.24th I sent my daughter and daughter-in-law( who was here to visit for Thanksgiving dinner) to get milk,bread,ect..The store was suspose to be open until 3p.m.AS they were walking to the door a young girl locks the door right at Michelle. .Michelle said to her "it's not three o,clock yet.She opens the door, gives her a hateful look and hits Cairy in the shoulder with the door! They get the items and on the way out saw a manager and told him what happened.He smiled and said he would take care of it.But they didn't fell by the way he said it he meant it.When they went in it was 2;45 and when they got in the car it was just 2;59.I shop there at least 3 times weekly but not anymore.It was the Grottoes ,Va. store.I know it was THanksgiving but to treat people this way was so wrong. | |
| Samantha | 11/22/11 |
| My fiance was recently in a food Lion in Hampton Va. He is a fireman and was working at the time. He went to check out where the cashier asked him debit or credit? He said whichever, and when the machine asked for his pin number he put it in. The cashier then got an attitude and said UHHH I PUT CREDIT NOW YOU HAVE TO SWIPE THE CARD AGAIN. As he was swiping his card again she turned to her coworker and "wispered", and this is who we count on the save our lives. I have never in my life felt so disrespected. I am a nurse and work nights, so on average we are together 2 nights a week. How dare she degrade him like this when she has NO idea what sacrifes he makes daily for people like her. We have 2 children, that have to say goodbye to their dad in the morning and not see him until the next morning. And just for the record, she should be damn glad there are people in this world willing to risk everything for people not even decent enough to keep their mouths shut. I will NEVER shop in another food lion and I will make sure that everyone I know hears about this. | |
| don | 11/19/11 |
| here we go again now every were you look in food lion you see happy holidays? oh no the did not!!! you know it should say merry christmas and they need to get it together before this goes viral like it did to wall mart last year and now you see merry christmas at wall mart,change it food lion or expect to loose customers in droves. | |
| DS | 11/4/11 |
| After having worked for Food Lion in the past I must say, they have gone way down hill. It has always been a difficult company to work for. They do put unrealistic demands on their employees and yes the managers do have their "favorites". I have seen very good senior employees lose their jobs over simple mistakes or stupid reasons. Was this due to their seniority, most likely. The company will not have to pay their retirement if they get rid of them. When I worked for them I was fortunate, I under a good department manager and then was moved over to dairy. Unfortunately, another Manager thought he had the authority to fire me after I challenged him over his treatment of another departments product. He verbally accosted me and got away with it. I had left after the incident because I was so shaken. Turns out he is friends with a DM. Explains why he was aloud to stay. Since then, Food Lion stores and their management have gotten away with the same behavior. They do have some good managers and stores, you just have to find them. I would say, do not work for them, do not shop with them and never assume you will receive good customer service. The employees just do not care anymore. | |
| L. Baker | 10/15/11 |
| In the last two years I've basically stoped shopping at Food Lion! The reason SERVICE, prices, quality of meat and produce. Two weeks ago against my better judgement I went to the Food Lion in the Tramway area in Sanford, NC. I needed some items to take to a friends home her husband had passed away that morning. I'd also purchased a package of liver pudding that was marked down so I knew I had to go home first and put the liver pudding in my refrigerator. (I live about 5 minutes from the store) When I got to my car to put my items in the car I found my chicken upside down and the hot broth poured out in the bag on everything else in the bag. A large package of cups was crushed by the two 2 liter drinks that were in the same bag. The items that I'd purchased had been tossed in bags with NO thought! Can goods, bread, styrofoam cups, plates, chicken from the deli, all just tossed in bags. The napkins found wet from the broth from the chicken! The following day my husband opened the liver pudding to make a sandwich and the liver pudding made him sick when opened the wrapper!! We could not even toss it in the trash!! Tonight we should have known better but we went in that store again!! The service is the WORST in Sanford!! I went to the customer service desk and the person there walked off! They never asked what I needed or said I'll be right back, nothing they just walked off!! I will shop at Walmart in the future!!! When anyone makes a statement around me about Walmart putting other stores out of business I'll tell them to shop at the FL in Tramway and they'll change their mind. Walmart has fresh produce, fresh meats, and polite cashers! | |
| Hannah Abbott | 10/14/11 |
| This company is absolutely ridiculous. I have worked for them for nearly a decade and I could ramble on and on about how poor of a job they do. They do not train their managers properly AT ALL! They just throw them in the position with the poorest excuse for a pay raise ever. They cut hours and expect you do to the job of 4 people with less than the pay you deserve in the first place. The stupidest thing is that they wait until the end of the year (back to school, holiday season, AKA the busiest time for a supermarket) to cut hours. And if you need time off as a manager you can just forget it, especially if you're not a salaried manager. You close every weekend and never get to see your family. And then when you tell them you'd like to step down because you want to see more of your family and you're not getting paid enough, they TAKE money from you when you're not even close to being maxed out for your position. Getting a job at this company was the worst idea ever. They don't care about their customers or their employees, all they care about is money. So next time ya'll customers think about giving an employee a hard time about something they have no control over, just remember that they are just as angry and unappreciated as you are. | |
| | 9/28/11 |
| I go to the Foodlion in Pembroke, North Carolina ocassionaly, I went there on Tuesday, Sept. 27,2011, I find it ironic that the sales associates are not friendly to me (an African Amer.) I have notice, how friendly they are to their kind (native am.) but not to me. This is the second time this has happen, when I say unfriendly, I have noticed they do not speak, yesterday, when it was my time to place my food on the counter, she deliberatly did not speak, nor did she tell me thankyou when I paid for my purchase, she did ask me if I had a food lion card. I felt the need to bring this to your attention, I trust I am the only AA that is treated as such. | |
| Anthony Narcisse | 9/25/11 |
| Hey I want someone to really read this Im an employee at Foodlion and I started in 2005 and left in 2009 and I went to School And then in 2010 I started Working for Walmart And I was the Grocery Manager and i came back to Foodlion now. What I want to get at is Prices,Customer Service,Checkout Lines, And Appreciation To Employees. My thing is I noticed Our prices are getting very high I talked with customers at my store and they tell me they dont but as much no more Because of it and our sales are still higher than the Original prices of Walmart and other competitors not all of our sales but 65% of them. prices attract customers we started this grocery chain and its time for us to get it back If Walmart sells Ocean Spray juice for $2.47 regular Price why is ours $3.27 When it's on sale it's 2 for $4 but if we sell ours at regular price for $2.47 well get those customers back even if Walmart Matches Prices It will still draw our customers back We can get our sales up in our stores and Start hiring our Help and Give our employees hours again. Me and My wife use to shop at foodlion all the time for all of our groceries but we tired Walmart one day and we had 2 carts full Comparied to the 1 at foodlion and we spent less money I would love to start shoping for all my Food at Foodlion but we half to get Our customers back we lower 6000 prices on items but we raise others 10 cents 20 Cents sometime 60 cents we half to get this back so we can get our Customers happy again. and we Need to get our Cashiers trained better and our checkout lines moving faster it's time to stand up and do something I love my job at Foodlion and My store is great but the pay hurts when you have a family and bills to pay I dont want to be rich I wana just be able to go see a movie with my kids or but my wife flowers sometime ya know store#0470 is great and I love the Management team. Please Contact me Email: lilusher803@yahoo.com Phone: 910-751-9926 | |
| cindy Mandato | 8/8/11 |
| I really think you need to change your advertising strategy. The CEO is so boring and her voice is very annoying. The current commerical with her in her own kitchen trying to get her children to get out of bed is so phony. That is certainly not her kitchen with laminate counter tops. You do not have any clue what customers want. They want clean stores, friendly and helpful employees, low prices and an exciting atmosphere to shop. I see none of the qualities in your stores. If you don't change, you will loose. Your competition will continue to leave you in the dust. | |
| ashley riffe | 8/10/11 |
| I have never been so insulted my life... Caring my son and my backpaxk with my belonging i was rudly asked to give them my bag i said no and i found myself urging with an other employee im sorry im not going to leave my thingss where people steal ive had it done to me before. I work in custumer service ans i would have never acted like that to a guest point blank thats like telling everyguest when they walk in that they have to give up their. Gaint hand bag its rude and i will never fo into another foodloin or bottom dollor ever again ill take my business to walmart!!!!! | |
| Nancy McDowell | 8/15/11 |
| Writing concerning pay scale evaluations. My husband works in frozen food and was transfered from the Williamson Rd store in Roanoke Va to Bennington Store also in Roanoke. We were didcussing My eval from where I work and he informed me of his up coming eval due in October. He told me he hoped he received more than 6 cents. I thought he was joking, BUT no he wasnt. This is so totally screwed up I am at a loss for words. Is this a common thing? Just my opionion, but if you want Great Help they DESERVE to be paid for it. Nancy McDowell bellasnana08@yahoo.com | |
| Previous food lion customers | 8/17/11 |
| Several folks in the Locust, North Carolina area are VERY UNHAPPY with the customer service received by employees at the Locust, North Carolina Food Lion. The employees there are very RUDE and UNFRIENDLY. After numerous poor experiences, we have all agreed to drive much further to go to another grocery store chain or just drive up the road to Wal-Mart intead of going through the hassle we have had to deal with at the Locust, NC Food Lion. Convenience doesn't alway pay off and we had rather pay more which we probably won't have to because Food Lion is the most expensive grocery store around and raises prices on sales items so you're really not getting much of a deal at all. So unfortunate! | |
| R Rice | 8/23/11 |
| My husband loves Food Lion Brand now "FreshEssentials" Plain fat free yogurt. Chances are they don't have any, why, because the warehouse is out, or now because they are changing over to the new brand name, in fact store manager told me (Virginia Beach) they were out of Food Lion sugar for over a month! Some merchandising!! | |
| Jean Beacham | 8/29/11 |
| I love our Food Lion but they discontinued the PHILADELPHIA Ready-To-Eat Cheesecake Filling by Kraft. Please bring it back to Southport and Oak Island, NC. Thanks, Jean | |
| tee | 8/30/11 |
| im an employee and i hate this company the mangers don't do their job they have nasty attitudes and cut your hours if your not one of there favorite cashiers. | |
| never going again | 9/1/11 |
| TO ALL HUMAN'S IF YOU NEED TO BE TREATED AND SPOKEN TO AND GREETED LIKE A HUMAN DON'T SHOP AT THIS STORE. THE ENIMIES NAME IS (MIKE)HE WORK'S IN CUSTOMER SERVICE STORE # IS 0201 NORFOLK VA MILITARY HIGH WAY NEAR AIRPORT. HERE'S WHAT HAPPENED ON 8/30/2011 TIME:18:49 I STOP AT FOOD LION TO PICK UP A FEW THING'S INCLUDING A NET/10 PREPAID PHONE CARD 30/DOLLAR'S FOR 300 MIN SO GET TO CHECK OUT ONLY TO BE TOLD THAT THE STORE CAN'T RECIEVE DEBIT/CARDS. SO I HAPPEN TO HAVE SOME CASH ON ME I'M LIKE GREAT I CAN STILL GET THE THING'S I NEED.SO I GO HOME AND TRY TO LOAD MY PHONE WITH 300 MIN FOR NEXT DAY BUT ONLY TO DISCOVER HOLY COW BATMAN IT DIDN'T WORK . SO I CALLED 1-800-210-9569 AND SPOKE TO (REP) NEXT DAY WICH WAS YESTERDAY MORN (REP) TOOK MY REPORT NONTHING HAS HAPPEN YET AS FAR AS THAT REPORT GO'S. SO LAST EVENING I CALLED TO SEE IF I COULD BRING MY RECEIPT AND CARD AND PHONE TO SHOW IF THEY DIDN'T BELIEVE ME BUT WITH (MIKE)AT STORE # 0201 ACTTING THE WAY HE DID ON THE PHONE AFTER I EXPLAINED WHY I WAS CALLING HE SAID TO STORE MANAGER DONNA THIS IS WHY I HATE THIS JOB AND I QUOTE :THIS IS WHY I HATE THIS JOB. AND GAVE THE PHONE TO DONNA THAT'S HOW I KNOW HER NAME AND POSITION BECAUSE SHE STATED WHEN SHE TOOK PHONE SHE SAID HELLO I'M DONNA STORE MANAGER HOW CAN I HELP AND AGAIN I EXPLAINED. ALL I NEEDED WAS FOR HER TO SAY BRING YOUR RECEIPT/CARD/PHONE AND I WOULD HAVE TOTALLY DONE THAT BECAUSE I AM ON DAY 2 WITH NO CELL PHONE THANK'S TO FOOD LION'S FINEST (DONNA) AND HER TRUSTY SIDE KICK (MIKE)AT STORE # 0201 IN NORFOLK VA NEAR AIRPORT ON MILITARY HIGH WAY. | |
| rb | 9/15/11 |
| The Food Lion on New Hope Road in Goldsboro, NC is really a day care. If you work there you have to baby sit grown people in management roles, put up with gossip and deal with people worried about getting even. Why can't everyone just do their jobs and let everyone else do the same? | |
| Anon | 8/6/11 |
| I work in the food lion in Delaware, i have worked there for a year and a half i started as a cashier and worked my ass off for the first year and quickly got noticed and promoted to office assistant i was hired at a measly 7.50 an hour. Well after being promoted and being there a year they promised me a position which after half a year of them saying almost there, its been approved, still no raise. and something that really burns it is that i just hired 2 new cashiers(and mind you they are minors at the age of 17 on there first jobs..) started out making 8.00 and hour so that means i busted my ass, got promoted and am currently making less than the new cashiers who i need to tell what to do and help them?!?!? its just insulting thats what it is. but other than that bad there is some good... i love who i work with and have one of the best easygoing managers there is and thats the only reason i dont quit, they always make my day of work fun filled and less monotonous. | |
| L. Rahn | 7/15/11 |
| I woould like to know who to contact at corporate about donating to a non-profit organization in Mooresville area.My email is faerfootballgm@yahoo.com, thanks. | |
| CL | 7/15/11 |
| Are people really dumb enough to think that anything posted on this site will be read by Food Lion corporate? Do you not realize that this is NOT the FL website, but some off site, corp site that shares with you their name and phone number? Don't post here for the office to see. No I don't have anything to do with them - I was looking for their contact info and found this site and then saw people trying to write to FL. Come on folks. Read the name of the website up in your address bar. | |
| d.y. bryant | 7/16/11 |
| the new line of products which have replaced food lion brands is terrible. the water bottles of the new company are too thin and sloppy when you are drinking from the water bottle. i will not purchase anymore of this water, food lion needs to go back to the original company who made the food lion brand of products as they were better quality!!!!!!!! | |
| John | 8/5/11 |
| I live in Raleigh and I shop at the Food Lion on Falls of Neuse Rd. which is right behind a BoJangles restaurant. I know of a few employees who used to work there. I have realized that the Store Manager and Customer Service Sales Manager are two bitter people who thrive off of drama. I had overheard a few employees complain about how one worker has been receiving all the hours and how he hates coming to work. I realized his behavior and he only finds interest to work by flirting with women plus walks around the store lollygagging. The customer service manager is just so evil. She has the grimacing look on her face and from how she acts, she is showing favoritism among the employees. Because my wife had came into the store one morning and she asked to speak to a manager. The employee, at the time, had said that he didn't know the whereabouts but will gladly call for her. He directed her to another associate who had came in but gave off this despicable attitude as if she didn't want to be bothered with. Shortly after she received service, she overheard the manager degrade a young man in a demonic way. She also insulted his intelligence by considering that he needs to "use his brain" and just taunted him to employees who worked behind the service desk by calling him slow. Also, I remember they were talking about another worker (the same young man I believe) in a negative manner which I thought was very unprofessional. I don't understand how you have people working for a company who only shows up just to get something started which will cause friction and have to shut down this store. I believe this store needs new management but only get rid of employees who are there just to fool around and lack the willpower to do anything. All in all, the store manager needs to get rid of the customer service sales manager and hire someone who is still an employee that has the capability to do the job and terminate that one individual who only shows up to work to "holler" at girls. In my honest opinion, these 3 individuals give Food Lion a bad name. | |
| Michael | 7/23/11 |
| I worked for Food Lion for many years. I thought it was a great company to work for and was always treated fairly. Someone made a comment about the offices being ran by 17 year olds. I was one of those 17 year olds. I think my managers were harder on those of us who were young and placed in those positions of responsibility than they were on adults. I thank them for that too. They really taught us a work ethic that carries through to this day. Even more importantly, they taught us how to be supervisors and how to handle build customer relations (handling complaints). Yes, we had a lot of older folks who we supervised that challenged the thought of taking direction from a "kid", but I couldn't even begin to count the number of those older than myself who came and went - In thier 30s, 40s, 50s, and 60s hopping from part time job to part time job. Food Lion was great place to learn important skills that would prepare me for my professional career. **I must also say, my comments are not based on experiences in one store. I worked in stores in Statesville, NC, Burlington, NC, and Fayetteville, NC over a span of 6.5 years. | |
| Hello | 6/30/11 |
| Note: This is not to be used to contact Food Lion, Llc Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Food Lion, Llc. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. | |
| K. Morris | 6/10/11 |
| I work at a Food Lion in Virginia Beach VA. As we all know, it has been very HOT. The humidty is horrible. I work in the customer service area, usually mid shift (12:30 pm to 5:45 pm) so that is at the peak of the heat. Of course the sliding doors on either side dont help. Are we allowed any water? NO! If we want water we have to find the time to walk to the BACK OF THE STORE to drink from a nasty fountain. Thats IF we have the time to go. Are our baggers, who have to go out into the HEAT to get carts allowed a bottle of water? NO! as the day goes on, it gets HOT in there! Yet our managers are allowed to eat and drink as they please, often wandering the store eating and drinking. We are no longer even scheduled to where any one can get a meal break. No one gets a break. No one gets a bottle of water to sip on. Its not like we would do it in a customers face! We are HUMANS! we NEED WATER! I spend all days TALKING to people, so my mouth gets dry but what can I do??? Sometimes I feel SICK because I am dehydrated. Its only June and the heat here is BAD. Food Lion is facing a lawsuit. Just wait until someone passes out from heat stroke because we are denied a basic human need. Then, and only then, will they change their policy on allowing water. Store # 1502 | |
| Deborah Hicks | 6/14/11 |
| I recently visted your store located on Sunset Road in Charlotte, NC. I was approaching the door when someone stepped in front of me requesting I buy a Movie CD. I looked to my right, and there was a man selling fruit, boxes of oranages in your parking lot. I looked around in the parking lot was | |
| Concern Mother | 6/14/11 |
| I recently visited your store located on Sunset Road in Charlotte, NC. I was approaching the door when someone stepped in front of me requesting I buy a Movie CD. I looked to my right, and there was a man selling fruit, boxes of oranges, in your parking lot. I looked around in the parking lot. The lot was dirty but that the least of your problems. You want to keep customers. Look into what is going on at your Sunset location. | |
| Brad Miller | 6/16/11 |
| Thank you so much. I am tremendously impressed by Food Lion's commitment to diversity in welcoming your LGBT customers. I hope your response to the AFA hate group's is as rational as that of Home Depot's. I will never shop at Piggly Wiggly again ! Thank you for the character you display . . . and I will spread that word. | |
| Mindy Johnston | 6/1/11 |
| I am writing you out of my concern that you are phasing out the Food Lion brands of products and easing in a new line called Life Essentials or something like that. I for one feel that this will be hugh mistake. Over the years, Food Lion products, have been a household staple in my home. I have used Food Lion tea for almost 20 years. After having bought two boxes of the new line and having had the bags burst almost every time I make tea, I am no longer using this product. I can only hope that the other products that no longer will bear the Food Lion name will not be of such poor quality. Why mess with a good thing? Food Lion products have a reputation for being good and consistently so. I know that I will hesitate to buy the new products and may just have to start shopping some where else. Not a good move on Food Lion's part as far as I can see. Sincerely, Mindy Johnston | |
| Darwin cline | 6/2/11 |
I fo have been treated very poorly by the company I used to work for. Today I found out custpmers no longer matter @store #80 on reynolda road in winston_salem. Also known as oldtown.n.c | |
| Timothy | 5/25/11 |
| I have worked at foodlion for about two years but the store i work at we have no problems all of us employees are like family our store is very friendly we treat our customers with extreme respect and what that supervisor did is unneccesary actions she needs to be reported to human resources immiediatly see your local foodlion for the number i cant think of the number right off but i am just a bagger and i am 18 in high school but i know the rules and book | |
| James Meri | 5/28/11 |
| As a former employee of the Food Lion on Dean Forest Road, Garden City, GA(Savannah), it might be wise NOT to buy marked down meats! I worked in the meat dept. for a short while and was informed by the meat manager that one of the main managers was EXTENDING expiration dates!This is against the law! Also, reverse discrimination, homophobia and age discrimination exist, even though it is prohibited by company policy. Management is sloppy and apathetic, treating employees with little respect. They lie about advancement for hard working associates, their only concern is themselves. It's not unusual for people working two or more Years with no pay increase. There is MUCH job dissatisfaction, which can sometimes result in poor customer service. Shoppers should be aware of this, sometimes employees are just beaten down and may not be responsive enough to your shopping experience. | |
| Janie Clusky | 5/22/11 |
| While I was in Food Lion west in Washington NC, I witnessed an appalling act by a supervisor toward an employee, as usual there was only one cashier on and it was about 9 am in the morning, I was waiting online and the cashier was checking out a customer ahead of me moving very quickly and she came across an item from the produce department that she had to look up the code for so she had to put on her glasses to see the code on the chart. The supervisor, her name tag read Renee, was standing behind the cashier watching her every move like a hawk, shoved the cashier aside and started swiping the remaining items. If I had been that cashier, I would have slapped that bigot so hard she would have fell down. I have never seen such an open public display of bullying like I saw that day. The cashier needless to say was in tears and when I reached her I asked if she was alright and that what just happened was outrageous. She replied that she has worked there for almost 2 years and has been in the food business for over 35 years and this one particular supervisor treats her like that when there is no-one around but this is the first time she has ever done it in front of a customer. I offered the cashier a job in my Piggly Wiggly store, I would be glad to have someone like her work for me as she shows a great deal of warmth and professionalism to her customer. Food Lion, you better pay attention, these supervisors in the Washington NC west store are setting you up for a large lawsuit! | |
| DAVID PENDLETON | 5/19/11 |
| My concern is there policy on sexual misconduct. What happened in my case was a regioal mananager named MIKE MORRIRISON IN THE DAYTONA FLA AREA NOW was sexual harassin my wife told her he was the way to promotion. Sending text msg asking for nude pics and telling her he wish he was here to have sex with her to put it nice it came to a point to were she got promotied and caused the break up of a 20 year marriage with 6 children and 9 graand children, i thought people should know this. | |
| Jennifer Reavis | 5/20/11 |
| I was shopping in my local Food Lion last night in Kenly, and while reading this please keep in mind my home town was one of the hardest hit areas on the April 16th Tornado. Me and all of my family lost ALL of our food items and my aunt couldn't stay in her home for 3 weeks and my grandmother and I were without power for 6 or 7 days so DSS offered us a Disaster Relief food stamp card (A one time thing).So being very appreciative we took those.I used mine for the first time last night and I have never felt more humiliated in my life than I did last night. I was told by an employee at Food Lion that my "free money" came at his and others discrepency. He was rude and wouldn't even put my items in my cart and had a very BAD attitude. As a tax payer who has worked ALL of my life I found this to be very very unacceptable. Me and my family had to lay in a ditch to take cover from the tornado with my 74 year old grandmother who thought this was the end for us all. | |
| Jane Kallenborn | 5/12/11 |
| On 5/11/11 at 19:35 I shopped in your Woodstock, VA store.Several of the shelves were empty. If they were not empty things were pushed way back on the shelf and I could not reach the yoplait yogurt and other items I wanted. There were no small bottles of grape juice which is in the refrigerator dept. The beef cube steaks were nice and red on the top but had turned a dark color and had grizzle on the bottom side so the customer could not see it. My favorite bread is Pepperidge light Oatmeal. They are constantly out of it as well as the light wheat bread.I have discussed this with the manager three times. Your price for this bread is .40 higher than our local Wal Mart. I think you need more help at that store. Employees were scarce when I shopped. I could not get help with anything. Since we only have Food Lion and Wal Mart in Woodstock could you possibly get more help, keep the shelves filled and stop trying to pull the wool over customers' eyes. Your deli and produce products are entirely too expensive. My days shopping there will be few and far between! | |
| Daticia Thompson | 5/3/11 |
| I went to food lion store 1389 the floors was very dirty and nasty. Associates was standing around not doing anything while line #4 was back up. You had other associates walking around talking to others associates and looking through the trash cans for cans to take home. While Latonya is working very hard while others associates doing nothing but playing with others associates. Business was very poor and i'm taking my business somewhere else where I get better treatment. I think Latonya for doing a very good job. This visit was on April 10,2011 | |
| Bre'sha Lewis | 5/3/11 |
| I was told Latonya Greene from store 1389 was fired a associate their told me I was their when the indent happen I was in her line when she repeatly keep calling for help and nobody won't come and help her. She keep telling us that #4 and #5 was opened but nobody was there. And I did like it at all. They used to do that to her all the time and no action was taken. It was wrong to fire her because i really like coming through her line she was very polite and willing to help customers. I don't think its right for Darlene to stay in the office with Shawn and walking around talking to others associates while Latonya was working hard. She walking around looking in trash cans for cans. That was unfair to her. So there for I'm taking my business somewhere else where my service wanted. And by the way associates don't have the right to tell others associates and customers what happen to Latonya. That's wrong. | |
| Benard Wright | 5/3/11 |
| Man that was wrong how they fired my girl Latonya at the 1389 store. She was very polite and nice and willing to help customers. When customers didn't have enough of money she would give them the rest of money. You don't fired someone and don't tell them almost three weeks later when you could of contact her not untilnshe comes to the store and see if she is on the schdule thats wrong. Mr. Martin wrong and he suppose be store manager and Shawn and she suppose be customer service manger. I'm taking my business somewhere else. | |
| Anita | 3/30/11 |
| To Whom It May Concern: I am a faithful customer of Food Lion so when I found out my local Food Lion was hiring I decided to apply. Unfortunately I forgot my password so I went through the process of Food Lion sending me my password I received no response at all. I have emailed whatever department that suppose to handle this several times. I am really disappointed in how business is not conducted in a timely manner. So this makes me question many other things. | |
| Robert Peer | 3/31/11 |
| I shop at Danville Va 2 stores and the one in Yanceyville NC. I have made my last meat purchase there. I bought 3 different fresh pork picnic butts over the last few months to rotisserie for bbq..only to find when I got them home that they had been cut so that the hefty meat part was gon and all that was left was the bits and pieces. I cannot rotisserie bits and pieces I can tie it up but its ridiculous to use more string than there is meat. I weighed it it was a total of 3 pounds and 2 1/2 were the fat skin and bone. I m on a fixed income and I will no longer waste my food dollars in the so called meat dept. | |
| shopper | 3/31/11 |
| March 31, 2011 Food Lion 2110 Executive Dr. Salisbury, NC 28145 I'm surprised to think after all this time people are still hating others, meaning one of the employees at the Rural Hall, NC Foodlion proudly displays his huge confederate flag on a homemade pole. I would post pictures, but you can see it for yourself if you drive to that location. It's not about southern pride it's about hate and hate keeps people from shopping in your store. --Shopper, Rural Hall, NC | |
| Amy Georgia | 3/26/11 |
| I have been shopping at foodlion for years, every since they opened their store in my area. I have a family of five. I by several hundred dollars a month from them every month. Very rarely do I go to another store, because of the convience. However, the other day I go in and by my regular groceries. As I check out my bill was around 190.00. I always have paid with check, and have never had a problem. However, out of the blue, they decline my check! I was so embarrassed. I then asked the cashier the reason and he very bluntly told me "they just do that, its declined, here's your check back." I then took it to the front desk, asked what was going on and they informed me I could call the number on the back of the check with questions. I proceeded to call the number and spoke to the individual at their check company. His response, "it has nothing to do with your check, its just we can't verify the amount on a friday night." WHAT? I write checks here all the time. I can only write them M-F 8a-4p? Neither the service desk nor the gentleman on the phone could explain from that point. I had to call my husband, get him out and drive to the grocery store with our debit card to get my groceries! I have bounced any checks AT ALL, and come int the store at least once a week! I'm refusing to go into the foodlion at this point. I'll drive for groceries for awhile before I go back: not until I find out the REAL reason they didn't take my check. Was it over a certain limit they set? I know Kroger has a limit of 150.00 unless your a regular. I should qualify as a regular at the Foodlion, but maybe they just don't take checks over 150.00 unless the bank is opened? Is that the case? Does anyone know? | |
| bhiwan | 3/14/11 |
| food lion is worst place to work. my girlfriend used to work there. one of the employee asked her to work her shift and my girlfriend denied because she has already plan for that day. god knows what that employee said to general managers and my girlfriend got suspended and now fired. what kind of general manager is that? if he don't know how to investigate the case and do the management then why he is taking position of general manager. he have to no right to listen his favorite employee and and fire other people. he is misusing his position. corporate should take action against him for firing employee without any reason.this is the case of Store #00771 -- Address 1018 N EISENHOWER DRIVE BECKLEY 25801 | |
| | 3/16/11 |
| foodlion sucks i am a employee there and have been there for 2 years and it started off to be a great company to work for but now its miserable it took me 2 years and workin 40 hrs everyweek just to get a 10cent raise,which is bullshit for the hard work i put into the place and managers are terrible no one trains u properly and when u do something wrong or something that another employee does(if ur a manager)u get fired which has happened twice in 4 monthsad all the managersuhnsed | |
| Nancy Dunlap | 3/13/11 |
| I went to the Food Lion at Merchants Square on Gov. Printz in Wilmington, De on 3-12-11 at about 7 pm. I wanted to buy some meat for dinner, but none of it looked fresh, so I passed. The dates indicated the meat should be fresh, but it was visibly going bad. I did my other shopping and got in line behind someone with a large order that was almost complete. There was some kind of problem after that customer was rung up. There were some items she didn't want to pay for with food stamps. The cashier had someone else come over to help, and then pulled the only other cashier from another line. Time was passing and my ice cream was melting. i already had my stuff up on the belt. I sat down on a bench for a while I checked back and nothing had progressed. At least 15 minutes had passed. Not once during that time was I addressed or acknowledged. I decided to take my stuff off the belt and go to another lane. Unfortunately, that lane was 12 items or less. I decided to just leave. Someone should have invited me to another lane. Most grocery stores would have even helped me move the items. This store has only been opened for a few months and is in a location where a grocery store was needed and hoped for. Already the signs of failure are evident. Unstocked shelves, rotting meats, understaffing, undertraining and poor customer service indicate the death knell for a business. | |
| Virginia Watson | 3/6/11 |
| I live in Boone NC. The shelve at the store on Blowingrock Rd may be stacked full, but Personaly I think the stockers should have time to remove the out of date Items from the shelves. As a customer I should not have to check experation Dates befor I buy an item. | |
| Mrs Tammie Harold | 3/1/11 |
| I just reported the new manager (Ms Julian) who only been there 2-3 weeks gave out my daughter (minor) entire information to her Work Based Learning Coordinator teacher. My daughter is a juvenile and was discharged for a misconduct which was strictly confidential. I was told the new manager, Julian and the customer service manager (Deborah) were telling not only employees, but customers of what happen which was inside information. I know for a fact that confidential information is being exposed because a manager from another Food Lion told me that Deborah was the one telling other managers and this is one of the managers who had employees giving her "free food"...but was not discharged. I am hiring an attorney and just got off the phone with Associate Relations at the Food Lion Corporate office....this will be a legal case - AN UPSET MOTHER AND FORMER CUSTOMER OF FOOD LION,GEORGIA | |
| Linda L. - Wilmington DE | 2/27/11 |
| It is 10:00 p.m. on Sunday, Feb. 27. I went to our NEW Food Lion within 5 mins of my home, spent $183.00+ in groceries. (FYI - another store which i have used until this new store opened was 5-10 mins. away and prices are comparable - different chain) In other words - I consciously chose to use Food Lion. Upon returning home at 9:45p.m. and unloading the groceries, THREE of the 16 bags ripped: one holding 4 cans broke on the steps of my apartment building - and the 4 cans were rolling in all directions; 1 ripped - with 22 containers of yogurt, but fortunately i saw the hole in time to keep anything from falling out; and #3 broke without ever picking it up off the floor of the elevator - and a jar of spagetti sauce broke on the floor of the elevator. I cannot believe the bags are SO CHEESY AND THIN that they cannot even stand the trip from the car to the house. Besides the bags being so small, now that they are so thin -- i will NOT be shopping there again until someone proves to me that the quality of the bags have been improved. I am sorry that you have lost a customer -- but i WILL NOT CHASE MY GROCERIES ACROSS THE PARKING LOT OR DOWN THE STAIRS when the bags break again. (I would mark "ZERO STARS" but that wasn't one of my choices!) this complaint is not a STORE complaint, it is a CORPORATE COMPLAINT. stores use the bags they are provided. | |
| Stacey | 2/28/11 |
| This is not a reflection on the stores that I will be talking about because the customer service is great at both stores. Up until now I haven't had any issues at all. I went to the store in Raeford, NC last week and bought some ribs. I went to cook them, but when I opened the package they smelled so bad. I took them back to the store and the front end manager was super nice in returning them. However, when I first walked in she thought I was the person who called earlier about a bad roast and then proceeded to tell me that someone had returned ribs a few days earlier. I thought well maybe becaue they are remodeling the store the refridgerators weren't cold enough or maybe the meat layed out too long, so no big deal. We didn't purchase any meat that night. Today I went to another Food Lion in Aberdeen, NC, which again everyone there is super nice. I bought a package of meatloaf mix. I went to prepare my dinner, but when I opened the package the meat it smelled so bad. I called the store and of course they are more than happy to refund me, but my concern is what is going on all of a sudden with Food Lion meat. It is two stores now that I have experienced this in. I will not buy any more meat from food lion. I will stick to other grocery stores for my meat products. What makes me mad is that two nights I set out to prepare dinner and I couldn't, so my kids had to settle for a less of a dinner because my dinner plan was ruined. I tried to find a number for coproate to find out what is going on, but the one number I found doesn't help any. If anyone has an email address or phone number that I can contact someone to find out why the meat in Food Lion is bad, I would greatly appreciate it. | |
| Lisa Wright | 3/1/11 |
| I have submitted an application to the new stores in Fayetteveille, NC on Rock Fish Road and Bingham Drive and I have not had any response and I want to know WHY? I pretty much know everything about working in a Grocery Store and handling customers (they are always right and first). So, please can someone get in touch with me. I live here in Fayetteville, very near both New stores and I have no problems getting to and from work. I am a hard worker, very dedicated, team player, and very undersatnding. If only I can prove myself. I applied for stocking, deli, scanning or whatever position that's available and that I am most qualified for. I know I am the right person for the job. #910-263-8924. Thanks and God bless you. PS Call me ASAP and let me know something please. | |
| Tiffany Ashe | 2/14/11 |
| There are many reasons why I no longer shop at food lion. I started shopping there five years ago when I moved to Kannapolis NC. I always shopped at store number 6 on Oak avenue Mall drive. I remember shopping there while I was pregnant and I would go almost everyday because I lived across the street and it was nice to just run and get things daily as I wanted them but then I noticed I could drive 7 miles to another store and still be home faster because I wouldn't have to wait in line to check out. The produce department at this store is horrible!!! EVERYTIME I have ever bought bagged fruit from this food lion when I get home and open the bag all the fruit was rotten!! They seem to have a problem keeping things neat and clean in this store as well. now... after I had my son I needed a part time nights an weekends job to bring in some extra money and I got a part time job working there because it was so close by I wouldn't have to spend a lot of money in gas to get to and from work. Here are some of my complaints as a now ex-employee of food lioin. for one the Management is horrible. I can't begin to tell you how many Sunday Mornings I was working and I would be the only cashier and there would be NO BAGGERS!! then the managers would all be in the office drinking coffee and eating pastries. They never answer the office phone so I started taking my phone to the resgister with me so if there was an emergency with my son I could be contacted and the manager ( Joana and her assistant Kammie) came to me and said that is was not allowed and that I would get into trouble if I was caught with it again and walked away texting on her phone!! I was sick one weekend and tried to call in to let them know that I was not going to be able to make it and no one answered the phone so they gave me grief about it when I returned the next day. Then they hired all these incompetent high school kids to work and it makes no sense to me as to why they would be getting more hours and better pay than the people working to support a family!! And they are the ones who never show up on time or at all or always need some one to fill in for them. I would come in on my days off and work and clean for the other employees just so I could get the hours and no recognition was shown for that. I would get scheduled for 20 hours and week and work 34 to 38 and still be listed as part time so that the company wouldn't have to pay for me to be full time!! Cheap bastards! Now it's tax time and I recently moved now I changed my address and called the store I worked at in Jan3rd and notified them of the address change for my w2 and I still have not recieved one. I have called corporate in Salisbury and the tard working the operator line instead of transferring me to the HR department hangs up on me! So I Called the number 6 store back and they said that there was nothing they could do for me that it was out of there hands to get another w2 sent to my house or even to the store and I offered to drive the 1 hour to go pick another one up. Now it is Feb 14th and I am still with out a w2!!! The management of store number 6 needs to be re-evaluated and possibly just shut down because they obviously don't know what they are doing!! and just as a tip you might want to check some of their facebooks because there are videos of the office employees dancing to the back street boys in there instead of working!! | |
| JESS | 2/6/11 |
| I WORK AT FOOD LION ITS HORRIBLE THEY DONT TRAIN YOU AND I STILL HAVENT HAD A HELLO FROM THE MANAGER AFTER 2 WEEKS THEY DONT TALK TO YOU THEY DONT LOOK AT YOU AND THEY HAVE 17 YEAR OLD OFFICE MANAGERS ITS THE WORST PLACE IN THE WORLD TO WORK! | |
| William Young III | 1/17/11 |
| My son was a dedicated employee for almost a year and was terminated because he didn't show up for 3 shifts that he was not scheduled for. Food Lion in Columbia Maryland came out with a "new" way to inform employees of their schedule. This store freqently changed it's schedule. My son was originally on the "paper" schedule for three days during one week in January. When he checked his "updated" online schedule that the manager had sent to him, he had apparently been taken off of all of his shifts. He obviously did not show up since he was not on the schedule. He shows up for work the other day and was terminated for not showing up. Wow, pretty unreal. Included in his termination letter was an explanation stating "our e-mail scheduling notification" was wrong this week and sent out several blank schedules. Sorry....Now we're going to fire you..... Nice Store.. | |
| ena v | 1/27/11 |
| from my reviews three years ago, you had the most dedicated-loyal-loving and honest Deli/Bakery Manager working and loving for FOOD LION...i'M GLAD TO SEE THAT THE BIG MAN WENT TO BI-lo - but I want to secure a high paying-ranking job for my last best friend... dear ms Ceo - I'll try to see you today and shake you hand - for a good job and all the luck from the Irish and a pot of gold under the rainbow... | |
| employee | 1/13/11 |
| I have been with Food Lion for over 20 years. It is to my amazement that Food Lion is getting worse instead of better. I understand that as a business you have to look after all the dollars but if you keep cutting your employees to part time it does affect your dollars. You don't get the work out of them like you do your full time employees that used to love to come to work. Even your full time employees are getting tired of getting there hours cut. We are emhasizing on cleaning more than ever and not getting extra time to do it. When you say something about it they say well it only takes a minute well those minutes add up and take away from your everyday duties that are more important if you don't have product out there then you can't make money and that is what it is all about right. It is very disturbing that our company that was once the top dog in the grocery business is getting all this negativity from even our own employees. You have put limits on our raises and the cost of living is still going up. If all our Vice Presidents and CEOs would take some pay cuts wow we would have plenty of money to go around for the true hard working people of Food Lion. It is sad to say but I am really ashamed of how our company is going right now. You need to take care of your people they do make this company run. All the paper work you have for them how do they keep the product on the shelves where it needs to be and talk to the customers like it should be. The more you get to greet your customers the more they will come back and shop with you. I know you guys don't really care anymore but at least maybe someone will read this and it hit home with them. Thanks | |
| Mike H | 1/14/11 |
| Is there ever a possibility that food lion May open a store on Tybee Island In Ga? Tybee Is a nice resort community with 5000 or so permanent residents. There is currently a store On Tybee. It is an independently owned IGA store. Very nice store and supplies the island well. I have shopped Food Lion of and on when I find one where I am and like the stores well. I feel that your company would do well here on Tybee. I think the owner would sell as he is at near retirement age.Hios store is very busy during summer months. This year he had to add more parking just to accomodate the influx of summer sales. Please send a written reply to p.o. box 6 Tybee Is. 31328 Thanks | |
| No longer a customer | 1/2/11 |
| I was recently in a food lion store and when I came out there was a buggy up against my car..Needless to say that there was a fifty cent size dent on my car.The dent made the area around it even bigger.. This has been three weeks now and no one has contacted me.I am a single mom .I try to keep my car in shape because I never know when I will get another one. A friend of mine looked at it and said that it was too big for him to pull out or dent wizard. The manager at the store did not say I am sorry or anything. I left before he submitted the report.(He said he had to put some things in it to finish)Yeah right....Poor attitude. I will never shop there or any other food lion AGAIN.....People are too lazy to push their carts to the cart rack...What was a 15.00 trip turned into a 150.00 trip at my cost..... | |
| Constant Customer | 12/31/10 |
| Joseph Spivey that shops at 40/42 in Garner, NC IS lazy and fat. And lazy. But especially fat. You can call him at 919-803-8840. He won't answer though as his phone is on the table in front of him covered in Twinkies that he bought with food stamps. He's too lazy and fat to move them. | |
| dlr | 12/26/10 |
| I Live in Norfolk, VA. Today (Sunday Dec 26 2010) proved that Food Lion is more concerned about profit than employee SAFETY. We have the worst winter storm in years, if not decades, and they have refused to close stores; however, if employess don't get to work, there is a penalty to pay. Way to go Food Lion. | |
| Regular customer | 12/16/10 |
| Overall, I feel that the (Jamestown)NC Food Lion store personnel do a great job. Store personnel are helpful, friendly, professional, and courteous. However, this store appears to experience constant rotation and/or turn-over, not only in managerial staff, but particularly among cashiers and it is evident that these folks have not been properly trained in customer service: they talk on their cell phones while scanning orders; they talk with their friends who come into the store while scanning orders, thereby causing delays for those customers waiting in line; and not infrequently department managers engage cashiers in conversation while a customer's grocery order is being scanned--do they think that their customers do not observe and notice this lack of courtesy? | |
| Teresa Forney | 12/7/10 |
| What has happened to the Food Lion on Gum Branch Road in Jacksonville, NC? Once a friendly place to shop has become a last resort. The check out clerks are grumpy and act as though doing their job is a bother. There is rarely supervision at the front. The clerks just do their job at their own pace so the line backs up (yes, line as there are few lines), And where are the managers for the store? Who knows! When one has been requested by customers, they are always having to be paged. For many years this was a nice place to shop. After many years of patronizing this store (within walking distance of my subdivision) I am now driving to one of the other Food Lions in town or going to, argh, WalMart. Good-bye Food Lion #0167! | |
| natalie simmons | 12/9/10 |
| To Whom It May Concern: I was visiting your store location in the 3000 block of capitol blvd onnovemder 15 2010. I was in the deli section debating on which chicken type to purchase with two of my three children. i reach to pick up a particular type and slip and fell bang a knee and hit my upbody. the children helped me up and found a stool to sit on. i told them to go get someone and it took the 5 minutes for a gentlemen to come and a female employee. she went straight to get a cone and mop while he just stood there. he did not ask why i was sitting on their stool in the middle off the floor. i had to tell him i was hurt and he just said oh girl came with equipment and he told her to get it up. the water weas coming from the bakery where they has scrubbed the floor. He then said well there is no manager or supervisor here you have to come to the office and walked off. What if i did not know where the office was ,he never asked was i ok was i able towalk needed assistant or offer to bring the motorize scooter. i painfully limp up front with the assistance of the basket with my infant in it and my two other children. once up front he never spoke except to put my info on a piece of paper. i am leaning on the counter and the basket blowing in pain i told my 12 year old to find that stool then he says oh do you want a chair. then after a while he turns around and hands me a very small piece of paper torn from an envelope saying this is your claim number some one will contact you in a few days. I waited almost two week no call so i called and asked to speak to the manger and told who i was and begin to tell what happen but he cut me off saying oh I know but you have to call the corperate office did not offer number i had to ask. Now a manager or supervisor should normally upon knowledeg of and incident call the person, offer assistant and direct them to corporate. The employees (especially if you are going to leave them incharge) need more training in customer service and how to handle incidents.i sent an email to customer relations about 2-3 days ago and still no response. | |
| Degraded Embarrassed | 12/2/10 |
| The employees really know how to degrade their customers. I cam into the store with a backpack the other day and was told to leave it at the front counter. At the time I was dirty from cutting the lawn and was not wearing the nicest clothes. A few days before that I came in wearing nice clothes and was not stopped. Is there a limit to the size of a bag you can bring? I've never seen them stop anyone with a purse (some are larger than my backpack). I felt completely degraded and embarrassed and I'm sure they wouldn't care in the least since I'm just one customer who will not effect their revenue noticeably. Let's also not forget about the meat department scandal. At one time they were putting out-of-date meat back on the shelf after giving it a light bleach-water bath. | |
| Bob | 11/30/10 |
| I went to a Food Lion customer service counter to purchase a Lotto ticket which which should be open until 9:00. They closed before 8:00 the cashier said they could close if people did not show up anytime and also said they were short handed.So i said i would call corporate well they sold me the ticket and a scratch ticket but were rude.When i left i told the rude person they should hire more people and of course forgetting what she said about shorthanded said they had enough people . DAH ? On the other hand at another food lion store the people were very nice they just need to boot the deadbeats out of their stores if they care at all. | |
| James Gordon | 11/30/10 |
| JACKSONVILLE, FLORIDA STORE 1616 6260 103RD STREET JACKSONVILLE FLORIDA There was a cashier named Christina very helpful and always great help with customers but her store Manager Troy Faulk can be mean and disrespect to the customers and employees you need to look in hiring better mangers and look to people who always come in and work hard and need to hire more people full time and promote within the company. | |
| debbie | 11/21/10 |
| I have been working for food lion since October of 2010. I have only recieved maybe 17 hours since. The store in Tappohanock is where I work. They also let the assistant mangers talk to the trainees like they are you know what on the bottom of some one's shoe. I am a hard worker and deserve proper training and a chance to work like everyone else. | |
| Peggy Stallings | 11/22/10 |
| I have shopped at the Food Lion on Main St in Graham, NC since it's initial opening. I never had a complaint about the store or the management and employees. Some of the best that FL has had there (the days of Steve Leonard and his team)... In the past year (2010) I have seen this store start to change in many ways. You can never find a manager when you need one and the once bright, cheerful and helpful employees are either no longer there or they have been cut back in hours (and new untrained help hired to work p.t. as well) which leaves you little or no people to help you with questions or concerns. There is never a bagger to help the cashiers with bagging and to be honest when I finish shopping for my groceries I would like to have someone helping me and the cashier...it is hard enough getting around in this store ...dodging boxes and displays sitting in an already too narrow aisle. This past week I encountered (on Saturday shortly after lunch)employees stocking the dair (ice cream etc) aisle...boxes and hand trucks sitting all over and carts coming from both directions..it was like a maze that you could not get out of..I came away without purchasing some of my dairy products because they did not seem to care that they were blocking carts and did not move. I can't blame them as they were probably trying to put up stock that should have been done early in a.m. or night before and not in the middle of "rush hour" grocery shopping. I miss having a Food Lion like we used to have..I would like to suggest you put our regular cashiers back on their regular shcedules and get some smiles going as we come in the front door....and make sure that management is viable to people...they should have to help at front bagging groceries when you are as busy as you were on Saturday..Good luck with keeping good customers.. | |
| Joshua Gordon | 11/22/10 |
| I have tried on several times to talk to Food lion about their poor customer service and out dated products. I have tried to email them I have tried to call head office and I have also tried talking to the store manager. On all attempts I have not received any response or has anyone even try to make right on any of these issues. I use to tink as Food lion as your home town place to go for a fair price with quality to match. I guess over the years things do change as a company gets to big to handle the things that they once strived in. I am choosing a new place for me and my family to shop as of next week. I just wanted you guys to know that I was patient and tried to be a loyal customer but that was drove down by poor managment and just plain BAD BUISNESS.... | |
| Ahmed | 11/22/10 |
| Recently, I went to the Food Lion Store on Roxboro Rd. in Durham, NC to place an order for chickens. I spoke with the manager and meat manager and informed them that I would be using a rain check had been issued because Food Lion had advertised a product that none of the stores in the Durham Area offered during the sale period. The managers ordered the chickens and informed me when they would be delivered. When I went to pick up the order yesterday, a Customer Servoce Representative informed me that she had the power to limit quantities, that she was not going to honor my rain check for the order as originally agreed upon. To lessen the embarassment caused to me in front of customers during checkout, I told her that I would contact the Corporate Office in Salisbury. I have contacted the Food Lion Legal Office and the office of the Chief Operating Officer to resolve the matter. I sincerely hope that Food Lion will resolve this problem immediately. Will keep all informed | |
| Merlin | 11/23/10 |
| I have called customer no service twice now about store #0961 in Deltona Florida as a person with mobility issues I use an electric cart my issue remains there are areas of this store that are impassable due to merchandise blocking the isles in some cases you just can not go in those areas unless you walk. On todays visit I had to drag electric cart away from wall to even get to it then an employee had to remove a large display to enter shopping area when asked I was told this area is blocked per General manager because of theft issues. The diary meat frozen food and produce areas are about 80% blocked when asked about this the manager stated we are required to have a certain amour of product on the floor no matter what again this is second call to corporate. | |
| D.Waters | 11/7/10 |
| My husband does the majority of our grocery shopping at the Food Lion, Parkway Point Shopping Center, Cary, NC. He always bags our groceries because the cashiers/baggers seen to have never been instructed or taught how to bag groceries. Produce is dropped on the scales for weighing and then dropped again or mashed as it goes on the conveyer belt, and bread is squeezed in the middle of the loaf. If these things are brought to the attention of the cashier, they are so offended. I have asked to get more produce in place of what has been dropped or bruised and have also exchanged the squeezed bread. Another source of irritation for me is when the cashiers/baggers talk to each other from register to register about what time they get off, what time they arrived and how soon they can take a break or what their plans are for "after work" or the weekend. This is not the only store this happens in and it is not only Food Lion where this happends. My dad owned a grocery store for 25 years - he taught us to be courteous to our customers (they paid our bills) and that the customer deserved our undivided attention. He always told us that by being courteous and kind, we would get the customer's return business - that was true for the 25 years he owned a grocery store, we had loyal and repeat customers. The stores today seem as if they don't care if you shop with them or not. I long for the days of the "corner grocery store" when the owner was always in evidence, very pleasant and greatful for your business. | |
| Michael Quesnel | 11/2/10 |
| I wanted you to know that I was shopping at the Food Lion at 1565 Hyde Park Road, Essex MD and accidently left my wallet at the cashier's check out area. I retraced the day's activity and came back many hours later to find my wallet and ALL it's contents were being safely held at customer service. Your employees showed honesty and integrity and I thought you should know. Thank you. Michael Quesnel | |
| winter | 10/26/10 |
| if i could give 0 stars i would. i have been to the food lion on point lookout rd in southern maryland 3 separate times. everyone who works here seems to be angry or maybe in a coma. not one employee has ever smiled, looked me in the eyes, said hello, how are you, nothing, at this point i would take a deragatory comment to know if they are even real people with emotions. i don't know if this is a cultural thing, i am from VA. or if they just hire rude people at this store, they don't care or maybe something more like profiling the customer and who they will/will not speak to. i am paying money to this place so you people can have a job, stop being rude and having the worst customer service skills in the grocery business. | |
| Julie | 10/23/10 |
| Do you think Corporate offices could do something about Ashland City TN STORE on Frey Street in Tennessee-? They cut hours constantly at last minute and don't schedule enough hours for their employees. They just cut hours last 2 weeks on cashiers, baggers, etc. and then same time hired new people doing the same jobs. That is WRONG allthe way around. And the Management BLAMES IT ALL ON CORPORATE_ we were told to do it. THANK YOU FOOD LION and hello Media maybe you need to know how FLion LLC treats their stores and customers. WE NEED STAFFING , we hate long lines! We want happy staff. Ask anyone that works at Ashland City privately how they feel and they will ALL tell you the same story. they cant hardly makes ends meet cause food lion cuts cuts cuts hours.. CAN YOU LIVE OFF 4 hours a week? How about 10? GOOD LUCK Dear Walmart, we need a job! | |
| Sam | 10/19/10 |
| I shop at the East Towne Center Food Lion in Knoxville TN. I have asked at least 4 times for the deli=bakery to stock your Raspberry Strusel. They have the Cheesecake Strusel which does not sell. If the cheesecake sits there for weeks and does not sell, why won't the deli=manager try the Raspberry? She actually told the manager in front of me that the Raspberry would not sell. Doesn't the customer matter anymore? | |
| joseph spivey | 9/29/10 |
| i shop at the food lion on 40/42 in garner all the time and this old lady always give me problems their i have an food stamp card that won"t scan on the self check because u have to punch in numbers and i was in line with items and she was like go to the self check and she know's i can't use it over there and she was calling me lazy and fat and i was look and there was 3 in front of me and 2 behind and she was like sir go to the self check out and i was like u know i can't use it there and then another employee was saying go to the self check out that was 3 employee's saying go to the self check why was i the only person that was being told to go to the self check and no body else was being told that yes i am fat but an employee saying that hurt me i think i am going to sue food lion so some body call me so i know what to do 919 803 8840 | |
| C.C. | 9/28/10 |
| As an employee and shopper Food Lion SUCKS! That's all that can be said! The company treats you poorely as a customer or as a worker.... WHAT GIVES | |
| james cassell | 9/26/10 |
| i am a manager with the kroger grocery chain,but i will shop at food lion due to the location from my home and also because of my former employment with delhize(hanafords). on sunday sept 26, 2010 i attempted to purchase some items at the Food Lion merchant walk in Richmond, Va. i had a valid credit card that was damaged and i explained to the cashier that she could key in the account number and expiration date into the system and with an over ride it should work and validate. i also explained i had a new card coming in the mail. the cashier said it couldnt be done. i explained i understand your concerns as long as you have the actual card an key the numbers in it should be ok. i explained to her that sometime the magnatic strips in the cards goes bad so you have to key in the numbers. the cashier call the CSM who was outside of the store she came in was very rude and even did a red robin on me as if i was a criminal trying to rip the store off. i decided as of today i will not shop in food lion stores and i will stick with my own company Kroger. | |
| robertgassaway@aol.com | 4/17/10 |
| for years i havebought flat iron steaks at food lion on mountain rd in pasadena maryland 21122 now the store has not had them for 2 weeks and the meat manager says they might have discontinued them if i find another food market that sells them i wii start shopping there | |
| Ralph Harrington | 5/11/10 |
| I go way back when one could purchase sliced loaf bread almost out of the oven. Now I leave the store with my new loaf of bread and find it to be a week old as I make a sandwich. Can we not get fresh bread any more? Many years ago, Merita Bakeries made a good bread but now the quality has been cut so far there is nothing left to desire. What could they possibly do next? Life is not ending and we must continue on but when one runs out of options to cut costs and make more profit, what do they do? My suggestion: Just close up shop. We don't want your product anymore! Food Lion is large enough to make someone listen if you would only say something to the right people. We don't want stale bread any more! What don't you understand????? | |
| Kim Morgan | 6/8/10 |
| Do you think that corporate office could tell managers that they need to train their cashiers on how to bag groceries. I can't tell you how many times I have found cookies, bread and other breakables/squishables packed with canned goods! Or bananas with canned goods or some other bruisable/perishable packed with milk or canned goods. And I'm not just talking about young kids as cashiers -- this is often the work of middle aged cashiers too! Where is the common sense? | |
| Concerned shopper /wrongfully evicted from store | 9/6/10 |
| My family and I having been shopping at Food Lion for over 15 years, Until one of the managers started dating my x-husband and apparently felt me and my families presence is a threat and have lied to have us evicted from store,The police was called and then once he arrived he was misinformed about the activities that occured we were told to not come back in the store. the conduct of these 2 managers needs to be reviewed , Im not going to stop until something is done,I honestly believe that their ability to perform job duties and separate personal life is a big problem and Food Lion is going to suffer. My son happens to also be employed there and every since this has happen he is getting unfair treatment at work, This matter needs to be reviewed and handled, The store is in Rcoky Mount,nc on Harbor West Dr. Store #261 | |
| shirley Hicks | 9/10/10 |
| I am wondering if u are the corporate office for the foodlion in Hopkinsville ky?? if so...i am wondering why i can no longer find rebates forms..sponsered by beer companys in that store.....ever since the store opened i have shopped at it...even though it means i have to drive 35 miles or so......i done this because this was always a good store to find rebates.....usually...buy xx amount of meat,get xx amount mail in refund.........i havent been able to find these here for a very long time..even though...when im on vacation..i see them in other foodlions.... Is there a store policy at this town that doesnt allow forms to be placed there anymore? or is the beer distributors just to lazy to put them out??? either way.....if they dont start offering....rebates again....i will find a different store to shop at..... | |
| Machell | 9/14/10 |
| September 14, 2010 Food Lion 2110 Executive Dr. Salisbury, NC 28145 To Whom It May Concern: I have the immense displeasure of visiting your store located at 5432 Riverstation Blvd College Park, GA 30349 on today around 8:30am. I found it to be extreme poor customer service when checking out there was one cashier ring up the very large purchase of another shopper. There was another cashier bagging the vast items and finally, a gentleman at the customer service counter wondering aimlessly as if he was uncertain of his purpose. I don’t have an issue of waiting but certainly do not feel it necessary to wait for such a very large sale to complete when I have two items and there are in view two other available workers seemingly able to assist me. It astonished me to watch the other able cashier continue to bad the grocery items of this customer clearly able to see I only had a small purchase and by this time another customer has approached now we are both waiting to pay for items as an added bonus, we now have to wait for the ringing cashier to perform her own price check of an item. In her absence, the gentleman at the customer service counter asks the bagging cashier where the ringing cashier went he may have been one “in charge” but he certainly did not take charge. We all continued to wait. Once back from the price check we now have to wait for the customer who apparently is paying with tax payers monies to be rung out in more than one transaction (still no one has offered to open another register) in fact, they the two assisting cashiers are playing with the customers baby meanwhile myself and the gentleman behind me continue to wait. This delay went on in excess of ten minutes (no exaggeration!!) I thought of going elsewhere but had a meeting to get to but I am making a mental note not to ever shop here again as the customer service is horrific and I am so dismayed to I will most certainly be mentioning this to my office staff in our meeting encouraging them to take the time to drive to Publix where customer service is paramount. In the economy we are in, businesses should make every effort to attract and keep customers having customer wait to pay merchandise when the store is not busy and have two employees work on one customer when two more are waiting is unacceptable in my opinion. Needless to say, I won’t be back but felt compelled to share my experience in hopes you might see where some customer service 101 or just plain common sense may be warranted in this instance. Once I arrived back at my office, I contacted the store to request the name and contact number of the District Manager, the worker who answered the phone, could not provide the contact information of the District Manager not surprising in light of my experience with the store just sad, very sad. Sincerely, Machell Jones CC: Store Manager 5432 Riverstation Blvd College Park, Ga. 30349 | |
| John Howell | 6/12/10 |
| This has to do with the new Reid's Store in Cayce, SC. This is a beautifil store and well stocked. These are the problems I found since the opening: (1)Hamburger frozen on the day purchased had to be thrown away after 3 weeks in freezer (2) Bought 2 Porter House Straks on a price reduction. When I opened the cellophane you could hardly stand the smell. Looks like when meat is marked down according to the date it would be inspected and repackaged. (3)I have purchased on at least 2 occasions prepared dinners from the deli around 2:30 or 3:00 pm. The pork chops and chickern were so dry it could not be raten. I know Reid's is not Food Lion but they carry Food Lion private label items. | |
| kathy mcafee | 6/12/10 |
| I visited your store in hope mills the evening of june the 8 th, i went over to your deli department where observed to women a tall one and a shorter heavey set one, they both were waiting on other customers the tall one was on the right side slicing meat for her cust. the short heavey set one took some cheese off of a slicer on the left hand side and with out wiping or cleaning it she put some roast beef on it and sliced it , her cust. then asked for some cheese so again she took the roast off and with out wiping or cleaning the machine put the cheese up there and started slicing. the tall one finished slicing meat for her cust. and they asked for cheese she at least cleaned it before slicing on the left handed one that had the roast beef on it. any way this has detoured me from shopping your deli department in hope mills.. thank you. kathy mcafee. | |
| Jasmin Horne | 6/13/10 |
| I was in your store in federalsburg, md on June 13, 2010. the store was out of stock/out of business in the produce department for the strawberries, lettuce (romaine pre packaged) and almost every other table was low on product. The cashier that checked us out Ashley was great!! she was on a 12 items express lane and rang up every customer because the other 2 cashiers were outside smoking with the Manager On Duty --Jim-- and she paged TWICE for assistance!! when my husband told them that they needed help their responce was well she comes and gets us if she needs help. and the manager --Jim-- just shrugged his sholders and continued smoking!! I was waiting for a raincheck because the girl that gave me one, finally, was one of the girls that was outside smoking with Jim--the manager!! Don't you think that Jim (the manager) should have at least come inside the store and checked to make sure that everything was ok and customers were being helped instead of finishing his cigarette and coffee??? | |
| J Sessoms | 6/24/10 |
| This rating only applies to Raleigh Oaks Food Lion on Lake Wheeler Road, a store about which I contacted corporate headquarters about a week ago. I don't know about the stale bread and meatless fried chicken anymore because I don't dare buy it. But I know that the wine department is never stocked, or always lacking when one goes there, and the tobacco cabinet is empty. This is very frustrating and causes me to often go all the way down Tryon Road to the Swift Creek store. What is going on at Raleigh Oaks? Are you going out of business or what? Respectfully, from an old customer, J Sessoms | |
| | 7/30/10 |
| I live in Belhaven NC. We have a Food Lion and the other nearest one is 25 miles away. The Food Lion here serves a large area. I have been in MANY Food Lion but this is the worst. (Not complaining about the employees). The produce will not last more than a few days. I feel we are at the end of the line and receive the old produce from Food Lions "up the road". What is wrong? Have you ever thought of putting in a new Food Lion here - one of the "super ones". I am sure the business would greatly increase. I know a lot of people go out-0f-town (as far as 50 miles) to shop somewhere else, so they can at least get good quality - I am one of these and know many more that do the same thing. We are rurral and have a lot of rural communities around us. Folks in those communities don't come here - just pass the Food Lion here. Just came from shopping here today and couldn't even buy a jar of pimentos and don't feel like driving 25 miles to purchase a jar. I was told they have been out of stock for over a month because they couldn't get any from the warehouse. HELP US HERE IN BELHAVEN. I am one that likes to keep my money in my community. But, who can afford to buy here with such poor produce and not stocked with everyday items. Someone in the coporation needs to look to our needs here. This is the only grocery store here and it should be top notch. The problem, I think, is you don't have any competition. Even the local Dollar Store and General Dollar gets a lot of your business. We are a growing little town here in eastern NC - right on the intracostal waterway. I and many others would appreciate your comments. Sandy | |
| Sott Davis | 8/15/10 |
| Dear Sir or Ma’am, Thanks for your time, I am very concerned about the response of one of your employees of at Food Lion Store #2506 in Columbia, SC. My family and I have been food lion customers in many locals and in many places. If the incident is not corrected I will no longer consider myself a loyal customer and encourage others to do the same. Recently a group of young people left a cart across the street form our residence in Wales Garden, a special community in the Hollywood Rose Hill District of Columbia. I told them to return the cart and they said their “car broke down.” I told them that this tight knit community will not stand to have such a large item littering the streets. I called the store on two occasions to have them remove the cart from the curbside of our neighborhood. The cart has remained for days. The lady I spoke to at the store (Store Number 2506 on Hardin Street in Columbia, SC), her name begins with an “S” (for privacy reasons) told me that at Food Lion the employees don’t pick up carts and that someone else will just have to come and pick it up. I explained to her that it is the property of your store (with the name food lion on the back), to which she replied “that is not our responsibility, we can’t take people away from work to pick it up because they are on the clock (despite the fact that the store is less than a mile away). Well, well Food Lion, I guess myself, my family and my neighbors will no longer have the time to visit your store, thanks for helping our community. Sincerely, S.D. | |
| TERRY | 6/30/10 |
| Should i have to pay an overdraft fee from my bank when the cashier did not ring all my groceries together causing me to do a second purchase. | |
| concern wife | 7/13/10 |
| I don't understand your policy on equal opportunity for employees in prince george there are several supervisors with poor communication that use the title supervisor and manager to belittle the employees with threats and change schedules overnight and if the employees the employees give notice for a day off with family one supervisor approves it and another disapproves and the employee is penalized because of their lack of communication because a bulling process of unequal employment. This may be the reason for high turnover | |
| S Lawrence | 7/15/10 |
| The Food Lion of Fenwick Plaza, Sussex County, Delaware was built next to our housing development. The back of the store, loading docks, etc. are literally approximately 50 feet from our bedroom door. Only a wooden fence serves as a cosmetic barrier. Due to such close proximity to residential area, time and time again, we and several other neighbors have requested that ALL truck engines be turned off during times of delivery in order to minimize noise pollution. Management has superficially complied, and the issue continues, causing us to constantly call and make our request known. They say they want to be a "Good Neighbor." So, is it really too much to ask, to give the residents of Swann Cove some relief?!? | |
| Michael Randall | 7/21/10 |
| My wife works at a Food Lion store in Tennessee. I want to voice my opioion on this European company trying to operate here in the US.. She has been a part time employee for 4 years now. Since this time she has not only be denied a full time possiton, but they have also canceled her insurance along with trying to phase out full time positions to avoid paying insurance and maturnity benifits to thier employees.. They treat thier employees like consumables and use them up without any reward in return.. I will NEVER spend my hard earned money with any Delhaze corpotation, Especially Food Lion LLC..... | |
| JOYCE REPPART | 7/23/10 |
| I AM A VERY FREQUENT CUSTOMER TO OUR LOCAL STORE IN LANCASTER, S.C. ON AIRPORT ROAD. I AM IN THE STORE IF NOT EVERY NIGHT, EVERY OTHER NIGHT. I CARE FOR MOM MOM WHO HAS BEEN VERY ILL AND I CAN'T BRING HER WITH ME TO THE STORE VERY OFTEN SINCE THERE IS NO LONGER A BENCH AT THE FRONT OF THE STORE FOR HER TO SIT AND WAIT FOR ME...THERE ARE NO LONGER ANY WHEEL CHAIRS FOR ME TO PUSH HER AROUND IN. IT WOULD BE NICE TO HAVE WORKING WHEEL CHAIRS WITH A BASKET SO THAT SHE COULD LOOK AT THE STORE ITEMS ALSO AND NOT HAVE TO WAIT UP FRONT SITTING ON THE MOTORIZED BUGGY WHICH SHE WILL NOT DRIVE....I DON'T KNOW WHY WHEEL CHAIRS ARE NOT OFFERED TO THE CUSTOMERS IN THIS DAY AND TIME WHEN THEY ARE GREALTY NEEDED BY THE CUSTOMERS OR AT LEAST A BENCH UP FRONT....I PUT SUGGESTIONS IN THE BOX, WHERE TO THEY GO? | |
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