P.O. Box 20706 Atlanta, GA 30320
(404)715-2600
Reviews For Delta Airlines Corporate Office
Sorry company to work for.  | 5/10/12 |
| Delta is a sorry company to work for. You work for them and you might don't receive a check Because of their sorry staff members in the payroll department. As well as their other staff members of the company. | |
| wc | 4/25/12 |
| This airline is the worst customer service. They publish a fare and I buy it one day the next day I have to buy 2 more tickets on the same flight and time and they want $250.00 more. I buy the ticket then a week later they lower the same fare by $200 and I call up and they say basically tough shit. If you want the cheaper fare we will have to charge you $150 a ticket to redo the ticket. Then I ask about there best rate guarantee, that only applies if you let them know within 24 hours of buying the original ticket. I used to fly Delta 4-5 times a month, no more this is the last flight I will ever book with them | |
Chris Colatrella  | 5/3/12 |
| I recently flew Delta on my trip to Nashville. I am a very frequent business travelor and I must say that the experience was great. In particular, one employee went above and beyond to help me enjoy my flight. Kate Leming (CNG-125 DL065911) was extremely helpful assiting me to board my flight. There was a short window between flights and I was running late boarding. She was completely aware of my timing and ready for me when i arrived. I was very happy thanks to Kate.. | |
| Marion | 4/11/12 |
| The only reason they got any STAR rating is because there was no choice for a 0 as that is what they deserve. Their customer service is aweful. They are rude and arrogant. Lost luggage no one seems to care to try to assist in expediting trying to find the bags especially when you are on your honey moon in a resort in CANCUN the $50 a day is not going to help much buying clothes when you have to pay for $80 Cab ride to Cancun fromt he resort to buy anything!!!! This will be the last time I ever use Delta again and if they are the last Airline on this earth. | |
| Elise K | 3/19/12 |
| My son and I flew a direct flight from LaGuardia to Fort lauderdale on March 10, 2012. 30 min. into the flight there was a LOUD noise as if something hit the plane but we were too high for a bird to have hit us. then the plane lost it's equilibrium and the plane swayed a bit from left to right. no announcement as to what happened for over 5 minutes. something clearly was wrong. finally the captain made an announcement that they are working on the "situation". not very reassuring. finally the captain said we lost our left engine and need to land in 20 minutes to philapdelphia. very scary!!!! don't' they do maintenance on their planes????? we landed, the fire trucks checked out the engines. we deplaned. overheard a ground person telling the pilot the engine was in a million pieces. NICE! we waited over 4 hours for a new plane. were given $12.00 meal vouchers which doesn't cover much in an airport. and lots of lame apologies. no travel vouchers for the huge inconvenience! this was a mechanical problem that was quite scary for us as passengers. Delta did not handle this well at all!!! Will never recommend delta to anyone ever again. | |
| Brenda Tomlinson | 3/13/12 |
| The absolute worst company in America! I am surprised you have any customers with the level of customer service or disservice you provide! I have been trying to get my sky miles account straightened out fo over 3 weeks. Each time I call it's like the very first time although all of the notes are on my sky miles account. They gave me a report # for followup but absolutely nothing has been done to resolve the problem......3 weeks!!! I am appalled and subsequently I'm closing my Amex & Skymiles accounts, going back to Airtran!!! A much better airline! | |
| a.beecher | 2/10/12 |
| The one and only reason Delta got any star at all was so that I could post this. This company is the worst but what do you expect when you have the same CEO that ran Northwest Airlines right in to bankruptcy. Richard Anderson...Bob Kight..and the others who sit and collect thier pay..making it on to Forbes list head after year..are just a bunch of greedy pigs. They can careless how the consumers who happen to keep Delta in business get treated..if customer service or a flight attendant is rude..management turns thier heads..they shit on thier own employees and run things very shady. Just teetering what's legal and what's not. I personally will never fly Delta..even if j were given a free ticket.that how bad this airline is. I would rather pay a fare..get the service we are all entitled to than to have to deal with an airline like Delta. They are scums from the top...down. | |
| Robert | 1/9/12 |
| I understand the flight delays and poor food. That goes along with flying. But when our bags were broken into we got online and filled out the forms and jumped through all the hoops delta asked for. Now they want receipts for things taken. If I had known that delta employees would be steeling my stuff out of my bags I guess I would have kept the receipts to prove what I paid for my things. I guess this happens a lot with delta so they had to make it as hard as possible for anyone to receive money for the theft. I was warned by several friends not to fly delta and I did not listen. I won't fly with them again. | |
| PDay | 12/29/11 |
| Delta is sooo pet unfriendly it stinks. I have a service dog and made reservations recently telling them at once that I would be bringing a serivce dog, 8 pounds. I had sooo many rights violated I can't even start to tell you. First the asked my disability then they asked for a letter from my doctor stating my disability. Blatant violation of the Federal ADA Law and violation of the Air Carrier Access Laws.. Will never fly Delta again. Never had trouble or even a question on Southwest, American or even international flights with avianca. | |
| David LaFond | 12/28/11 |
| My step-daughter came home, after being in Iraq. First Christmas in 3 yrs at home. Flight here was good. But when she was recalled early to Ga. You people made her purchase a new ticket. Wow! Delta you really support our troops. If your company policy is like that, maybe people should know where Delta stands. I support my daughter, military, and my country. You should to. Make the impossible , possible . After all she planned on 2 weeks here in ND. Not 6 days. Military people better get special treatment. Refund her ticket, make good. I know she's talking about this issue, so have I. Bad news travels fast. Awaiting your reply. Is this News Worthy ? dtlafond@yahoo.com | |
| Karl V. | 10/25/11 |
| My wife, daughter, and I flew last weekend to a wedding in Austin, Tx.. My wife and I each checked a bag and my daughter carried hers on. We flew from WV, through Detroit to Austin without incident. Our flight back took us from Austin to Minneapolis/St.Paul then Detroit and back to WV. Again, my wife and I checked our bags and our daughter carried hers on. The problem occured when we boarded the plane in Minneapolis/St. Paul. We were seated in zone 4 so we were called last. When we boarded, there was no room left in the overhead bins because they were full of camera bags, computer bags, coats, and luggage. My daughter and one other man were forced to wait in the back of the plane until all passengers had boarded then they had to take their bags back to the front of the plane where they were informed that they would have to check their bags to the final destination. Luckily the bag made it with us. It was a little aggrivating but still not the end of the world. My problem is with the response I got from a Ms. Sanders in customer service. I wrote to explain my concern with the carry on policy in an e-mail that I thought explained the problem clearly. She replied with an e-mail that had nothing to do with my original concern of people carrying on more than the allowed number of bags then filling up the overhead bins with them rather than placing smaller items under the seat in front of them as I understand is the requirement. I'm not sure she even read my e-mail. She was talking about the size and weight of carry on bags and I NEVER said anything about the size or weight of my daughter's bag! My only conclusion is that she, like the flight attendants, just don't care about the policy or their customers. I wasn't mad when I e-mailed my concern to customer service. I just wanted to express my feeling that they should address their carry on policy and enforce the rules. What I got in response was a blow off!!! I will not be flying Delta again. | |
Tina  | 9/29/11 |
| DI've always liked Delta cuz I thought they are very responsible when something happen to your flight, in 15 years of living in the United State I travelled almost 2 times every year Internationally. Today is a different story about my flight where I have to go to a Funiral. I was scheduled to leave yesterday at 7;30am from Detroit to Chicago O'Hare, but there was a michanical problem so it was delayed at 9am but that flight also is cancelled and they gave my a flight at 12;30 which I couldn't take because my next flight is leaving at 12;30pm going to Korea. They kept on saying, i'm sorry there is nothing I can do. So, one of the Delta worker told me to run and catch a flight in 5mins so I run so fast only to find out that that flight was going to Chicago Midway, that if I take that flight not only that I would miss the flight plus I would be stuck in Chicago with nowhere to go. So, the lady said, call customer service, I did and the same thing they told me theres nothing we can do. I am exusted, I am stress and I am beyond angry because I am going to miss the Funiral. So because my flight was screwed up My husband had to leave the business to drive to hours and pick me up. As soon as I got home I found out from my agent that they can't issue another ticket for me because Delta refused to settle it with Korean Airline. My family are misirable that I am going to miss the funiral and I am more than misirable not only that I cant be there for the flight but also I am going to lose my ticket. I've called back n forth and the story just goes in circles and nobody seems to take the responsibilities. Today, I am going back Detroit Metro hoping that the Delta would take action to this problem. I hope they will resolve this. I am in this page because I so frustrated I don't know who to go anymore. Please take action. Thank you.. tinang07@yahoo.com emil me please. | |
| Golenaz Bertaud | 9/25/11 |
| Awful Awful service. Delta representatives are rude and helpless. I booked 2 business class tickets through Alaska Air and was told I needed to book my infant through Air France. Called Air France on the other phone and was told it would be around 100 or so but can be given an exact amount once I have a confirmation. So with this approximate amount I booked the Alaska tickets then went back on the line with Air France and booked my daughters ticket. I gave my confirmation number and was told my daughters ticket would be 134.16. The representative sent me a confirmation as well as an itinerary. He said that my card will be charged in a couple of days since the ticket goes to their ticket mailing dept but my ticket price will not change and is 134.16. Now that our flight was taken care of we booked our tickets to fly within France as well as Hotels and car. Now one week before our flight to Europe the ticket mailing department calls us and says we were misquoted and will need to pay 1,032.16. I told them that I refuse to pay a new price when I was quoted another price when I bought our tickets. They said that since the ticket wasn't actually charged yet that they wont honor it. I told them we bought our tickets based on the price I was quoted for her. They refused to help completely and were not willing to compromise instead said for us to change our seats to coach based on their mistake. Called and spoke with an Air France supervisor by the name of Omar said that it is clearly their mistake and was apologetic but said he can't do anything and that it is up to the ticket mail department through Delta to help. This is unreal, I have spent hours trying to resolve this issue and still have not gotten anywhere. Unfortunately if this is not resolved to our approval then another route will need to be taken. Feel free to contact me through my reservation which can be looked up by my first and last name. | |
| Charles Ajuziem | 8/22/11 |
| I am very generous in giving them any star as my rating. Delta Airlines deserve a ZERO. Why? My wife bought a round trip ticket for my Mother visiting from Lagos, Nigeria. We were VERY disappointed at the substandard service she received form Delta Airlines for the following reasons. 1. My Mom is about 70 years old 2. She was detained by customs in Atlanta due to the food items she was carrying. 3. She missed her connecting flight to Las Vegas, Nevada, her final destination. 4. No one from Delta helped her during this ordeal. She was instead helped by another passenger from Atlanta. 5. When she failed to arrive in Las Vegas, Nevada. A Delta employee in Las Vegas would not provide information to her where about, citing confidentiality. 6. Her luggage was also destroyed. 7. No one at Delta had the decency to apologize, or offer any explanation. This is here second visit to the United States. This in an unfamiliar place, or environment for her. We had requested Delta’s assistance, especially with connecting flights. We will NOT use Delta Airlines again. I am still waiting to hear from those IDIOTS after two attempts. It has been two weeks since they were made aware of this. No Response Yet. They do not list an address to their corporate headquarters in Atlanta. Now I know why. Charles Ajuziem 702-406-3080 | |
| Peter Birdsall | 8/26/11 |
| Just wanted to let you know that I will be flying for the third time in the two years since I was screwed by Delta, and then ignored by your complaint department. I completely intend never to fly Delta again. I will continue to ask friends and family to avoid you as well. I am confident that my actions have already cost you, well beyond the money that you stole from me...and certainly by the time my life has ended...that sum will be substantial. I will take great pleasure in every dime of profit that I manage to deny your greedy company. | |
| tired of hearing your whining | 8/28/11 |
| hey cry babies stop with all the lame complaints and grow up already!!!!!!!!!!!!!! | |
| anna | 9/12/11 |
| First class seats on delta are for employees that need to go on vacation. Not for revenue passenger. Delta flight attendants and customer service are plain simple rude and old. I can run faster than the granny that we had for flight attendant on my plane. Why does it bother them when you ask for a glass of water???? Ahhh m because I interrupted her lunch that she grabbed from 1st class and ate in the back ...Simple don't bother flying Delta..all delta employees had to go to "charmed " classes to learn how to treat a customer right.... | |
| Laurie | 7/20/11 |
| After reading all of the other very similar stories, the only thing I can say is DITTO. This was my first and last experience with Delta Airlines. | |
| Denise Mosley | 6/21/11 |
| You could help to make a customer's day by doing the right thing. I made a reservation with CheapTickets for my daughter's birthday. We will be taking a Delta flight to Orlando, FL. CheapTickets will give you the option to change your reservation but it is only when you attempt to do this that they tell you that it is $150.00 to change your flight. Presently we will be taking a Delta flight departing at 3:15pm and arriving at 5:54pm but now that my boss has given me the whole day off work I can now take an earlier flight which is 11:10am - arriving at 1:38pm advertised for the same price as my later flight. I called Delta and was told that the flight is $38.00 more and will involved the same cancellation fee of $150.00. This is absurd; ridiculous; and unnecessary, look the only thing that I want to change is the time. I am not changing much I am sticking with you Delta. Give your customers a break and help to make a little girl have the best birthday. You still have time we leave July 14th. (202)705-2731 | |
| Andy | 6/10/11 |
| I booked a flight for my husband and son and was given two seats that were not together. I first tried the on line chat which cut off in the middle of the conversation. I clicked again and chatted with an agent who told me I needed to call customer service. So what was he? I tried calling and hung up after an hour on hold. This morning I am trying again and so far have been on hold 1 hour and 21 minutes...still holding. | |
| Bert A. | 6/11/11 |
| While I understand unforeseen things can happen but then it relies on the way the problem is handled by the people in charge, in this case, Delta Airlines. Scenario: My flight from BUF to JFK was on time. Problem, a holdup on the runway ... Pilot announced this will not be taking too long ... We were sitting on that plane on the runway with virtually little movement for over one hour. My connecting flight to Germany was scheduled for 7:10P. We got off the plane at 7:30P. The stewardess announced that the connecting flights have been informed about the delay and will try to accommodate for the delay. Turned out not a single connecting machine waited to accommodate anybody, they all left on time. We all missed out connecting flights. We had to get back in line to get a new ticket ... They gave me a hotel voucher, a $7 food voucher and a rescheduled flight. The next flight was 24 hours late same machine just later. I asked if I can be rerouted, she said no. I asked how I get to the hotel. She said go to ground transportation ... I asked what happens with my luggage and she already called the next one in line. getting to the hotel turned out to be a huge hassle. I had to find out by myself because they did n't take the time to explain even as i asked for more details. because of their lack of informing me, what would have been a 20 minute inconvenience to get to the hotel turned into a 2 hour inconvenience. Not only did I have to go to the ground transportation, I needed to go ways to the Air-Train then select the proper route get off at that specific station, take a small bus to the hotel. WTF I checked in asked if I can stay a bit longer since the flight is at 7:10pm, but I have been explained, checkout is 11 AM ! NICE ! I used the $7 food voucher and on aiports , that amount is a joke, i paid 13$ for a sandwich and a small coke, so the remainder was on me ... I am at the otel now without and second set of clothing, no toothbrush, etc ... what a shitty experience. Delta YOU SUCK BIG TIMES! | |
| Bill O'Neill | 6/7/11 |
| Delta Airlines are crooks. They charged me $1,352 to fly home from Chicago (o"Hare). I went to O'Hare for a flight back to Ft. Lauderdale. I found out when I got to the airport that the flight was out of Midway. Here is the kicker...the leg from Atlanta to Ft. Lauderdale was the same as the other tickets, yet they said they had to write all new tickets. They are CROOKS! I will never fly them again. | |
| SSgt Langdon | 6/7/11 |
| Who the hell charges our retuning soldiers for their gear? How un-American can Delta be? Then, to top it all off, they charge $200 per bag? Really? I thought that bag fees, for normal civilian travel, are only $50-$75 dollars. Glad I am flying with other carriers when I travel for myself and the military. | |
| carole | 6/8/11 |
Could someone please give me the email address for Delta Airlines. It is not posted on their website; you have to fill out their form to email them. Thank you | |
| Military Wife "The Silent Rank" | 6/8/11 |
| Well, If there were an option of "0" stars, Meaning the worst service ever....That's what I would have chosen! Regarding our Soldiers, and their baggage that Delta made them pay for...I would say that's very disrespectful to our Men and Women in Uniform. I just would like Delta to know, That I will never fly with them, Nor will I ever suggest them, and I hope that our Government will reconsider their contract with Delta. After all, I'm sure that our Military will no longer want to fly Delta. | |
| Michael | 6/8/11 |
| I paid an agent unstead of booking myself so that we could have seats together on an upcoming trip to St. Lucia. When I received the e-mail confirmation the seats were apart. Delta refuses to even ackowledge the problem and responds to my e-mails with the same old rhetoric each time never addressing the issue. These tickets cost $1200.00 so enjoy my money Delta because I will never ever fly your airline again, and I will go out of my way to tell everyone I know in my corporate environment and elsewhere to avoid your airline like a plague. In addition I will suggest that all business partners use another airline for business travel. You have spoiled my anniversary making my wife and I sit apart for 5 hours. You are the worst airline, customer service company I have ever dealt with, shame on you. | |
| | 6/8/11 |
| As a retired military man i servied this country for 24 years, in those years i saw the corprate greed of this country. i see now your nothing but a commistic breed in your up bringing,and very much need to be gathered up put on your own planes and kicked out of this country for good.i've seen the crapt you say for your own good for governmt propuses but when our fighting men and women come home you line your greedy ass pockets with there hard earned money giving you the rights and freedoms to steel it back. say now i will start a boycot for and all airlines like yours to leave this country with your familys forever. YOU DON'T OR EVRN DESERVE THOSE GOD GIVEN RIGHTS. | |
| AAH | 6/6/11 |
| I can't believe your company charged our US military $200 for their extra bags! Disgraceful. I won't be flying Delta again! | |
| Tamer Hammad | 6/8/11 |
| They lost my luggage even before I boarded the plane. I checked into the self service Koisk and needed to pay for an additional bag. The customer servcie representative stated that she couldn't handle the extra bag but she would process my bags. after labeling the bags and palcing them on the conveyor belt. 15 minutes later I'm ready to pay for the extra bag only to find out that one of my bags was incorrectly labeled. I paid only for the extra weight buit not for the extra bag. The representative stated that the bags were long gone and that a duplicated ticket could have been printed. I get to my destination with one bag missing and no assitance. I called Delta's customer service for help. They stated that since the last leg of the trip was with Air France, it was there responsibility and I should file a claim with Air France....Real low class outfit ...and customer service to match...no wonder they continuallly file for bankruptcy..... | |
| lynn | 6/9/11 |
| Soldiers returning home from Afghanistan said they had to pay Delta Air Lines $2,800 in out-of-pocket fees to check their extra bags--Really Delta--that's how you treat or returning war heroes????????????????????? | |
| ms q | 6/3/11 |
| Husband and I traveling from chicago to biloxi. Was supposed to arrive in biloxi at 10:40pm, arrived at 5:00am the next day. Checked luggage was not on plane. Went back the next day to pick up luggage took to the hotel when preparing to go out for dinner opened luggage and noticed clothing was soaking wet and colors had bled making most items unwearable! Seems as though the smart thing was not to bring luggage into the airport while we waited for a crew to take us to our final destination but to leave on the tarmac in pouring rain in atlanta. Called customer service, closed for holiday weekend! Get home call to see what we need to do to be reimbursed for damaged clothing and items I had to purchase, told we needed to drive back to the airport let them see the damage and then get a form! Needless to say, won't be flying Delta anymore if I can help it, I'll drive | |
| cough | 6/5/11 |
| Check out the passenger readling lights on your planes... the last one I was on, each light in my row, and the ones in front of me were covered with BLACK MOLD and MILDEW, from a flight out of Orlando, into Atlanta 5/14/11 | |
| Pat B. | 5/21/11 |
| I was flying on Norhtwest for years until delta bought them out. Well now I will be finding another airline! They have torn up my bag and every time I fly someone goes through my bag. This never happened with Northwest. I called TSA and was told if they went throught bag a card would be left stating they searched. The planes are now much smaller, there is NO customer service. My son had to change his departure date and delta charged him $150 to change date and another $150 for something he's not sure. That just just wrong! I might understand the first $150 but not the second. | |
| ALICE MILLER | 5/23/11 |
| I COMPLAINED VIA EMAIL ON 5/2/11 AND HAVE STILL NOT RECEIVED A REPLY FROM DELTA. MY CASE # IS 3279095. PLEASE CALL ME. HOME:860-799-8357, WORK:860-868-2973. THANK YOU. | |
| Delta Sucks | 4/29/11 |
| I just had an experience with delta. I was travelling for my compnay and they could not get my flight out on wednesday night due to mechanical problems. So they put me on the first flight in the morning which cost me an additional day of billing hours. Then they goofed up and sent a plane in the air with no place to land due to weather. I do understand that they can not control the weather. But the way in which they handled the situation was aweful. All i wanted was for them to get me a rental car and I would drive the rest of the way home after we had found an "alternate" site to land. But they would not do this. They were telling me that i would not reach my destination until the next day. This would mean two days of lost billing time. When I asked what they would do about this they said it is not there problem. Therefore I will not be flying with delta again. All they had to do was give me a rental car. | |
| Barbara | 4/25/11 |
| MY PROBLEM WITH DELTA AIRLINES IS THE DELAYED BAGGAGE , MY LUGGAGE NEVER LEFT THE AIRPORT IN LAS VEGAS MY FLIGHT DEPARTED 1: AM I ARRIVED TO MY DESTINATION AROUND 8:30 AM AND MY LUGGAGE WAS DELIVERED TO ME 2:30 AM WHICH INCONVIENCE ME I HAD TO CALL THEM SEVERAL TIMES BECAUSE I HAD A FUNERAL TO ATTEND. NOW I WAS TOLD BY A CUSTOMER SVC REP THAT I WOULD BE REIMBURSE MY 25.00 BAGGAGE FEE WELL NOW I FIND OUT I WILL ONLY RECEIVE A VOUCHER I WILL NEVER FLY DELTA AGAIN I ALWAYS FLY SOUTHWEST AIRLINES AND THEY DON'T CHARGE A BAGGAGE FEE . I DON'T EVEN FLY DELTA THIS WAS AN EMERGENCY I HAD TO PAY ALMOST $800 EXPLAIN TO ME WHY CUSTOMERS HAVE TO GO TO HELL FOR A FEE. SO WHAT AM I SUPPOSE TO DO WITH A VOUCHER THAT I WILL NEVER USE. U PEOPLE TREAT PAID CUSTOMERS LIKE YOU REALLY DON'T CARE I DON'T WANT TO HEAR I'M SORRY. SORRY I FLEW DELTA | |
| Sandra McDonald | 4/26/11 |
| My husband and i booked a flight from Houston,Tx. to Fayetteville N.C.4/19/11-5/3/11 for the birth of our grand daughter. Our daughter is married to someone that is stationed at Ft. Bragg and is in the military. We saved up for this trip because we are an older couple and are on a fixed income. My husband has several health problems and we had to take him to the emergency room Saturday nite. He was having problems breathing. He has COPD and Emphezema. He had to be put on oxygen for a couple of hrs. He has a Dr.in Houston he goes to at the Medical Center and i wanted to change our tickets and take him home to see his doctor. i called everyone i could think of, They were very rude to me. One told me i would have to pay 200.00 each plus an additional fee for reschulding. which would end up costing us almost 600.00 which i do not have. We would not have any money left for food or medicine when we got back home. This is terribly. No one was helpful at all.I am very dissappointed in this airline. Someone had told me Delta was like this. They had changed my seats before where my husband and i were not sitting together but i just thought it was a mixup. when i complained the woman on the plane said ask one of the passengers to switch with us which they wouldn't.I wrote an e-mail to Delta and they sent a reply that this did not meet with there critria for exchanging tickets.Very poor customer service and most do not need to answer any phones. I have worked in an office and you are always supposed to be very helpful and pleasant, which they aren't. No more flying with Delta for me. | |
| K. Holli | 4/23/11 |
| My family and I flew from Baltimore to Atlanta and my daughter left her cell phone on the plane. A passenger saw us @ the airport in Hawaii and said she turned it in to a Flight attendant. I filed for lost property and called several times with no respone. This is awful to steal someones property and not return but even worst when a passenger confirms that turned it in. I can imagine a lot of us are being ripped off, this is really said and disappointing. | |
| Art Parmer | 4/9/11 |
| On March 30,2011 we were flying from Syracuse, N.Y. to Atlanta, Ga. Our plane had to be deiced prior to take off set us back 40 minutes then the generator malfunctioned to delay us even further. We missed our connecting flight to Santo Domingo. Delta generously gave us a $6.00 food voucher what a joke....then we were booked to fly to Miami....with a connecting flight to our final destination. Upon arrival at 9:30 pm one of our check bags was missing in action. We were originally supposed to arrive at 1:30pm and begin our vacation in the sun /fun. Needless to say we lost half of a day of our vacation plus had no clothes, just what I was wearing. As of 4/09/11 my clothes are still missing.....attempted to speak with Delta representatives and get no satisfaction....We were told ever day at the resort no luggage yet. I would like to speak to a supervisor regarding this matter....How would like to to not have a change of clothes throughout their vacation!!!!! 315-985-0180 | |
| k. j | 4/8/11 |
| dont be a former employee and retired as Dave Garret and W. T Beebe are rolling in their graves with the way these clowns are running a company that was the top of the chain with the customers and employees. Amazing that theycollect funds from former employees and they dont have the respect to call you back when you meet the request they ask of you We believe that this is an illegal practice and will turn it over to the state and federal attorney general. | |
| Angela Snider | 4/6/11 |
| This is the first time using this airline and I doubt that I will ever use them again. I had a small bag of jewlery in my bag when I checked it with delta yet it was gone when I got the bag back. I tried to call customer service and filed a claim and they tell me it will take 8 weeks to follow up on the claim. How is it that you can have things physically missing from your personal belongings and delta does not seemed to ba alarmed by the fact that they either have theives working for them or they are seriously unorganized. Not sure why the jewlery would have been removed in the first place. They were very quick to tell me that jewlery was not covered by them. So i guess my guestions is why wouldnt they take everyones jewlery from their bags? Delta doesnt cover it so if it comes up missing I guess the company employees benifit from that. Its a win, win situation for them because they do not take accountablilty for your things being taken when its in their care. Ive contacted customer service everyday and asked them to give me their superiors name and number and I get nowhere. They continue to minimize the situation and deflect the request. I did file a complaint yesterday with the BBB. | |
| Roxann | 4/2/11 |
| Delta customer service is the worst. I have been working with them since October 2010 to get a refund for double charging me for baggage. Their customer service dept. told me to provide proof. I did, they accepted it and said they owed me a refund. It would take 7-10 days to process and 3 months for a credit to appear on my charge card. The three months were up in February. No credit. I forwarded the previous emails and asked about my credit. I was told customer service would process the return in 7-10 days and it could take 3 months for a credit to appear. A form letter no doubt hoping I would go away. How many other people are they cheating out of money?? I'm still emailing...I'm not going away. I would like the CEO's name so I can send him copies of the useless emails from customer service. Maybe he or she can spare the $20.00 or take up a collection. I would not recommend this airline to anyone. | |
| carter roth | 3/17/11 |
| I would walk before I would fly Delta again. | |
| lisa | 3/20/11 |
| I had a flight March 20th 2011 going from Philadelphia (delta) to Key West. I arrived an hour early and proceeded to print out a ticket but my itinerary wasn't showing up on the screen. I asked for some help and was directed to the WRONG line! So I stood in this massive line looking for help so I can proceed to my gate but there wasn't much help around. A costumer pointed out I was in the wrong line and by then it was 3pm and they were unable to give me my ticket.(My flight departed at 315pm) I was then directed to head to costumer service(there was much of any servicen the employees are extremely rude! And to come to find out the only thing delta could do was re book my flight for the 21st for an additional 900 DOLLARS!!! This is ridiculous that my flight I booked was if that or more!! Why wouldn't I get reimbursed for my ticket why should I have to pay an additional 900 dollar! Never book a flight with delta!!!!!! | |
| Constance C Cook | 3/7/11 |
| In my heart you are the best. However on Feb. 9 2011 I flew from Richmond, Va to Fort Myers Florida with a return ticket for February 14,2011. My flight from Ft. Myers to Atlanta was just fine, however when I boarded the plane in Fort Myers to Richmond my seat was half occupied by this lady which in my opinion needed two seats. I was so cramped up in my seat that I could not put the arm rest down as she was way past that and her arm every time she raised her cup to drink was in my mouth. She was hanging half way out in the isle also. This would have been fine but there was no where to move as it was a full flight. I have traveled many many times with Delta and have never had a bad experience until this but it was unbearable. I feel that I should be compensated for the discomfort that I endured on this leg of my trip. The flight number was 1014. My boarding pass # 4 006 2341279773 1 and my Sky miles number is 2144356553. I would appreciate hearing back on this complaint. I had talked to someone with Delta and they advised me to get in touch with corp office. If needed my phone number is listed on my account. Also my email address is also. Thanks for your consideration in this matter. | |
| RE: I'd rate Delta 4 for customer service if they hired a better staff.. | 3/8/11 |
| I have been a loyal Delta Platinum memember for the past years and I am in loss of words when it comes to their so called, "SUPERVISORS WHO YELL AT THEIR CUSTOMERS, ARE IMMATURE, LIARS, NO UNDERSTANDING OF ANYTHING". I am not sure how much education they have but even so, you don't any rights to treat people like GARBAGE! It's already Feb.,and today, all I wanted to do was book my ticket online which takes about less than 5 minutes but their website wasn't working so I had to call them. FIRST: I haven't flown Delta so far and tomorrow will be my first trip. Anyway, I had to call,book my ticket and in my entire life I don't think I have ever dealt such awful awful&mean spirited people in my life. I wanted to book my ticket& of course last minute tickets are expensive which I was going to pay though I had some e-credits left in my account and then the agent said to me, "THIS CREDIT DOESN'T BELONG TO YOU". I said, "WHAT ARE YOU TALKING ABOUT? I'VE HAD THIS IN MY ACCOUNT FOR A NUMBER OF YEARS AND FOR MY OWN SECURITY WHICH I CAN'T TALK ABOUT, I TOLD ASKED HER THEN WHY IS IT IN MY ACCOUNT? Obviously, I wanted to know what was going on but her response was, "I cannot disclose someone's information to you". I thought to myself what about what I just told her and I asked her not once but twice to say the least if she was sure..she said yes which was false because I knew I had credit leftover from changing tickets so I told her I wasn't booking with her. I called the 2nd time, this lady confirmed everything but said, "hello, hello and hung up". Nothing new so that wasn't a shock. I didn't get a call back which they used to do when it came to money, I don't think these agents really care nor does the AIRLINE. It just got worse from there after this woman said, THIS IS NOT YOUR SKYMILES NUMBER!!!! Again, for the 2nd time, I HAD TO ASK MORE THAN ONCE if she was sure she had the right information and she did. I told her I hope she is telling the truth. Anyway, I am a bit afraid that they may have done or mixed my information with someone. Can I be sure? Of course not because they can do no wrong! I have been abused by some gate agents especially in Dallas but mostly, it's Minneapolis. I have been paying close attention lately and besides the upgrades I get when I book online I am wasting my money on this Airline and I have flown NWA a few times as well spoke to an agent when I booked my flights (3-4) and DELTA sounds like Northwest of course since I am they have the formely NWA.. There are way too many issues that I dread flying and I don't trust any airline so I sucked it up since I fly a lot. I was told Delta's Customer Service was going to get better? I think it's getting worse and today after it took over 3.5 hrs for them to book a ticket, I am sure another Airline would love to get my busiess. They are invading my privacy and if I want to book a one-way fare when I am not a first time flyer, you do not ask any questions. When I told those women about my e-credits being mine, then they told me my ACCOUNT WASN'T MINE WHEN I WAS LOOKING RIGHT AT IT, THEY DIDN'T CARE, I would love to know why push someone who knows the rules and regulations to "buy a ROUNDTRIP TICKET"& when I told that woman I am not sure whether I was going home, if so, didn't know when if I may have to go to a different city, this woman asked me questions she had no rights asking. Since when did they have the right to do that? There are times when I call late at night to book a ticket and these people at night have no matters or have a clue what they are even doing. Also, never tell a professional frequent flyer that there are quote "THEY HAVE THESE COMPLICATED OPTIONS OF FARE" which is actually the type of fare. I asked for the number for Delta's Headquarters but @ first I wasn't getting anyone, only the regular agents then I got "CUSTOMER SERVICE or CORPORATE", didn't believe it because I don't think someone working for a corporate office or headquarter would talk the way these 2 men did. Didn't sound professional. I have noticed on the Delta website that they go to the bottom of the page where there's a "CONTACT US" listed, not anymore. There is a page you can go to if you can find or"click" on COMPLAINTS/COMMENTS. Well, today I realized, actually it's my theory that they have so many complaints that someone else got a promotion. I remember getting a hold of them so easily but not anymore. The direct you somewhere else.If you do get a hold of the real CORPORATE OFFICE AND THE HEADQUATERS, then that's great but if you don't again my theory is that since merging w/NWA, Delta has been a mess. IF ANYONE READS THIS FROM DELTA, PLEASE LISTEN TO THE PEOPOLE WHO NOT ONLY CONTINUE TO PAY YOUR BILLS, YOUR FOOD BUT THEY ARE GETTING ABUSED INSTEAD. I HAVE HEARD THE WAY FLIGHT ATTENDANTS TALK TO PEOPLE IN COUCH. IF IT WASN'T SO CROWDED AND WAS A PLEASURE TO SLEEP ON A SEAT THEN I WOULDN'T MIND COUCH. BY THE WAY I HAVE MY PACKAGE AGAIN AND LAST TIME I CHECKED, IF IT SAYS UPGRADE AVAILABLE ONLINE, IT USUALLY MEANS IT WILL CLEAR BUT AT TIMES (20% OF THE TIME IT DOESN'T HAPPEN) THESE RUDE AGENTS HAVE THEIR OWN NWA RULES. FOR THE PAST 6 MONTH OR MORE, 9 MONTHS, I KEEP HEARING GIVING DELTA MILES FOR AVAILABLE UPGRADES. I HAVE TOO MANY COMPLAINTS BUT 3.5HRS OF MY TIME HAS ALREADY BEEN WASTED THAT I AM BEHIND IN DOING THINGS. "FOR DELTA AIRLINES CORPORATE HEADQUARTERS", THIS IS FOR YOU: I REMEMBER THE SERVICE BEING PRETTY GOOD BUT NEVER GREAT IN MY GENERATION. I WILL NOT TOLERATE LIES, SERIOUS LIES AGAIN AND I BELIEVE MY DAYS ARE NUMBERED WITH DELTA. I AM SURE YOUR COMPANY AS I'VE BEEN TOLD DON'T NEED MY BUSINESS. I HOPE YOU CAN TRACE TODAY'S DATE. PLEASE TREAT EVERYONE W/RESPECT BECAUSE I SEE ENOUGH ATTITUDE. I AM A 32YR OLD BUSINESS WOMAN WHO IS A GREAT CUSTOMER AND GLAD I SLEEP ON THE PLANE BUT I SEE HOW THE FLIGHT STEWARDESS' TREAT PEOPLE IN TOUCH. IT'S WRONG. REGARDS, GA | |
| Tee Hayes | 3/9/11 |
| The Delta corporate office is absolutely HORRIBLE!!! I applied for a job in September and recieved an email from the recruitment center expressing their interest in my application. They informed me that the interview process takes some time, so be patient. They also instruct you NOT to call the recruitment center unless that is the stage you at. After three months of waiting, I began to send emails to the "recruitment center" letting them know that I was still very excited and waiting for them. A couple more months go by and I was in a unhealthy relationship, and ended up leaving that relationship behind. So naturally I changed all of personal information (phone number, email, address). I emailed delta to inform them of this. Yet again months went by with no response from delta recruitment whatsoever. Today I called delta recruitment center against their wishes to call unless that step you were at, to see what the hold up is. They told me that they tried to reach me on the "old" number (in which I did my due diligence in letting them know my info had changed). They proceeded to tell me that after six months, my application was now expired and I would have to re-apply. I followed the guidelines and did what I was suppose to do, and now they want me to start this process all over again. How unfair is this? Being a flight attendant with Delta use to be my "Dream" job. I thought Delta stood for Professionalism, Prestige, and Class. But now I clearly see that I was wrong. | |
| Bob | 3/9/11 |
| This airline and their corporate office SUCKS!!! Enough said. | |
| brenda | 3/4/11 |
| Well I just had a good experience with Delta. Our flight was canceled because of mechanical problems. I would rather be delayed than fly on a plane with problems. It was late but most were able to get on the next flight; some people chose to stay over and Delta compensated for room and board. However I was not able to connect to my home city. I was given many options, as well as food and room if I chose to stay over. I took the next flight. I was given the choice of staying in the connecting city until the next day or take a taxi home(an hour 20 min.). Weather was good so I dragged myself (very tired) down to Ground Transportation and had a black Limo waiting. It was a very smooth ride home with nice conversation. Sure it was inconvenient but Delta took the precaution of not flying a plane with a problem and ensuring all passengers would somehow get to their destinations. I felt they handled the full plane of tired and weary people well. Things happen and Delta took care of everyone. Thank you Delta Air. | |
| David Schumacher | 3/6/11 |
| It's been over 3 months now, and my baggage fees are still not refunded. Repeated calls to customer service have been met with hangups and excuses as to why supervisors won't respond to my queries....all this and my refund is still in process without anyone to answer for the delay, or dare I say thief job taking place. It's amazing to me that Delta Airlines would jeopardize the future business of a repeat customer for less than $60. Either I get my "authorized refund" by the end of this month (March) or I fly ANYONE BUT DELTA AIRLINES. If you even care: Email: David.Schumacher@rocketmail.com | |
| megan price | 2/7/11 |
| i was on my way out of st lucia when i got to the check in counter i was told i could not check in i was to use the kiosk it is mandatory to do so, i was told that they had a quota to reach, my god the lines were long and adding insult to injury the lines to the agents were empty, can u believe that? i had to wait over 30mins to use the kiosk and that was so slow i spent 15 mins tring to print my boading pass, that airport is too small for this nonsense try this somewhere bigger, and the agents were not nice all they keep saying is u have to use it first. shame on u delts u just spoilt my beautiful vacation in beautiful st lucia. | |
| chuck | 2/7/11 |
| After 1:15 on the phone with DAL headquarters operators, I asked to be directed to an office that could answer a question concerning my 2010 form # 1099. I was switched to a reservation agent the first 5 times - a timekeeper in MSP the next time - building maintenance next and so on. I wish Richard Anderson had to inquire about something and had to go through the ATL headquarters switchboard. After being a NWA pilot for 33plus years, I became Delta.I cannot express my frustration with working with MY new company. They have either the dumbest employees, or they just don't give a S--- ! No wonder all these customer complaints are on this page. I hope the company can survive such poor attitudes and performance. Maybe the Northern work ethic is that far above the Southern one ???????? | |
Josh  | 1/18/11 |
| I will start by saying that they would have recieved a 5 star rate if LEE GREEN would have treated me the way that Mister Urale did. I have a conf. in DC that the Gov is paying for. i was told i could take my wife. so i booked her on the same DELTA flight i was on. Plans changed and so did my orders. Needed to cancell my wifes flight. Called Delta and Kate tried to help. She was nice but could not help. Some of which was my fault. In the rush of gettin the tickets i missed the non refundable section and well she informed me that she could not help. I ask to speak with her boss. not to try to get her in trouble she did her job well. She was unable to refund my ticket so i spoke with Lee Green. This guy should not have a job!!!! Rude and would not hear anything i would try to say. Kept reading off the non refundable prewriten line that they are given. When asked for his manager he told me that he did not have one. I could tell that he wasn't the smartest of person in he world. I told him thank you and hung up! understand the companys have rules in place but there are gray areas that should be looked at case by case. So this service received a one star (Sucks) rating. Then i spoke with URALE. He listened to the issue i was having and he reoslve my issue and i was able to get a refund for my wifes flight. That service was a 10. Not because i got my money back (which was a plus) but becasue he truly took care of a customers need.!! So BZ to URALE !!!!!!! and thanks to kate for trying! | |
| Peter Casey | 1/2/11 |
| This company is the worlds worse company,they cancelled my flights on December 26th and December 27th and lost my bags. They never answer the phone. | |
| Sue | 1/5/11 |
| This is the worst airline to fly on..Plz read all comments and take it and run to Airtran ,US or any other airline just dont fly with delta...In fact we are the reason they are still in service...And this is how they treat us it's time we Boycott business who treat us as if our money is worthless....Allow them to keep booking and treating 1st class as if their tickets are the only ones that make the flight run....Sooon they'll have to make all the flight 1st class because thats all that'll fly with them....2011 lets do something different.....MAKE THEM RESPECT OUR DOLLARS TOO.... | |
| Richard S. | 1/9/11 |
| If I could rate Delta Lower than one star I would. In Jan 9, 2011, as I was preparing to leave my house to drive my daughter back to school, 700 miles from my home, I received a call stating that my flight for Monday back from Richmond, Va had been canceled. I was also told they were putting me on a flight Tuesday night to return. I promptly called Delta and after being on hold for one-half hour, I advised Delta that the change was unacceptable and started to look for alternatives. There were two choices: One, I could drive to Atlanta and park my car or Two, my wife could ride back to school with my daughter and use the flight they were changing me to. Delta wanted to charge me close to $1100 for the second alternative and another large sum for the first alternative. Other than me missing two days of work and taking their new reservation they offered me no alternative. When I booked with Delta, it was done so that I could be into work an hour late on Jan 10. I called USAir, and was greeted by an understanding representative that said she had plenty of calls like mine already. She was most helpful and booked my wife on an early flight coming back on Tuesday. She also charged $700 less than Delta wanted to charge to change the reservation. It appears that a ticket agent at USAir, knows more about how to run an airline than an agent and supervisor at Delta. I just wanted you to know what to expect from Delta and USAir. USAir gets a 5 star rating and Delta gets a O. | |
| bernie | 12/28/10 |
| on sept 30 2010 myself wife daughter and son in law traveled from buffalo to miami with a stopover at jfk we were getting into jfk and as we were landing the flight to miami was leaving the machine that scanned our tickets for the next available flight was not working we spoke to people at the counter.by the time we got to speak to a supervisor the next flight to miami had only one seat left we were told we could get on the plane going to fort lauderdale at 3:30 bot would have to find our own way to miami .my son in law took the one seat to miami so he could pick up our rental car and meet us in fort lauderdale we eventually boarded at 5:00 and landed at almost 8:00upon complaining to delta we were given 3 $75.00vouchers for our next flight these vouchers are useless to me because unless this is settled to my satisfaction i will never fly delta again they also gave me an address for the corporate office i wrote a letter but all i got back was a response from henry torrence i would like a phone call from the corporate office bernie 905 807 4145 | |
| matt | 12/24/10 |
| Your airline is hands down the worst run company I have experienced. | |
| JR Oaks | 12/5/10 |
| Horrible horrible thieving people no wonder they are the worst airline in the country according to USNews. I cannot fly do to a recent injury and they are refusing to do anything with my ticket without taking $250 from me for the change no where in my paper work does it say that its non refundable or has a change fee. If you can avoid it stay away from these maggots. | |
| chris | 12/14/10 |
| Delta airlines is terrible | |
| Kim G | 12/13/10 |
| You think they are the worst airlines to fly with...try being employed by them!! They are awful, scummy, low life's...My husband was employed for 22 years when Northwest ( the company my husband worked for) and Delta merged as one carrier. My husband left on an approved FMLA leave and within three (3) weeks of him being off..all of our benefits were cancelled and two years later they have yet to be reinstated. The "powers that be" make sure their pockets are lined but can careless about their employees,or their customers. I too have boarded a Delta flight and its disgusting how some are treated. I was stuck with my two kids when the woman working the boarding area for Delta decided to let her friend jump ahead of me on the boarding list. Even though my husbands seniority would have warranted we board ahead of her..but after all paying passengers have boarded.She looked at me, didn't care and continued on with allowing her girlfriend to board..Now, not having enough room on the plane, we had to wait for an additional 5 hours. When you file a complaint I am convinced they toss it into the round file on the side of their desks. They can care less about the passengers..or their employees. | |
| Lynn Sheehan | 12/14/10 |
| I have been with American Express as a Delta Sky Miles customer. I am ready to quit Delta forever and have been very disappointed with many, mnay issues. I have already called American Express ( I spend a lot of money with them and pay my full bill each month). I am disatisfied with so mnay issues that I need to speak to someone in Delta's main headquaters. If you do not mind losing us as customers, then I suspect I wll not hear from anyone any time soon. You have made travel so difficult and uncomfortable lately. The variety of trips have had some bad experiences. You do not take care of your customers. I have recently flown with Southwest as a new customer. They were top notch and I already have a free ticket with NO restrictions. I used to get tickets with miles for anywhere from 25,000-35,000 miles. Those days are long gone. Companion certificates are a jole. PLease call ASAP, I am ready to swicth for good. Lynn Sheehan I have sent my complaint along on Delta's complaint site with the phone number | |
| Shawna Scott | 12/6/10 |
| I bought a ticket on November 9th 2010 and was told by one of your employees that my daughter could fly for free since she was two. Now that 2 days prior to my flight you tell me she cannot. Your staff is very rude and hung up on me on several occasions. They will not help me with a ticket for my daughter and now I will be spending the holidays alone without my husband!!!!! Thank you so much DELTA!!! In my eyes you are the worst airline I have ever in my life dealt with and I promise you this I will NEVER FLY THROUGH YOU AGAIN!!!! Try and hang up now cause you can't!!! You people make so much money and favor your sky miles people and treat them with honor and go out of your way for them (as your rep told me) but us little people get treated like garbage!! I hope your happy cause I will never let myself or anybody I know book a ticket through you again!! I am just as loyal as the next and to be treated the way I have for the last 2 days YOU ARE NOT WORTH IT!!!!!! | |
| Natalia Ivanova | 12/2/10 |
| Why you always trying to give a different seats for the members of family ?? My daughter,my husband and I were flying 2 times with Delta and never've been seatting together...and I've notices the others couples and most of the families - the same problem ! I've noticed as well that you trying to place men to one side together,women to another side possible together,what is this ? A joke ? Personally we'd like to avoid this company and fly with any other... | |
| rob | 11/8/10 |
TO ANSWER Jeffrey 10/17/10 I would like to know who can help me to find delta airline headquaters office address, not the post box number but the address which they can sign for a letter which i would like to send HERE IS THE ADDRESS!! 1030 Delta Boulevard, Atlanta, GA (404) 715-2600 () ý | |
| Amjad Butt, MD | 10/29/10 |
| I am writing this letter for your immediate attention to the concerns I have as a Delta customer I believe the big organizations like your’s should make a matter of priority to win the approval of your clientele by going extra miles to accommodate your customers. If this attitude is not revised, the big will not remain big, this is just the natural course time takes and passes though and the history is full of it. Otherwise the Ferro’s would still be the habitants of pyramids and ruling over ancient Egypt This is not a matter of few bucks I want to collect but a humiliating experience by an uneducated, ill-trained, unprofessional and impolite crew of Delta at Atlanta airport during board for my next flight, who thinks and probably knows it well, nothing would matter as for as Delta continue to have customers to keep their jobs secure I believe the tides can swiftly reverse and an empire no matter how large, can fall if they forget who they are, remember what happened to the Romans If Delta feels that organization is too big and customers do not matter then of course no attention should be given to us. I believe we make Delta. If Delta wants to maintain its good will and reputation with the masses then she has to pay attention what is happening to its passengers. It seems this is becoming a habit of over booking certain flights, particularly the last 1049 pm flight from Atlanta Georgia to Montgomery, Alabama This is the second incidence in 3-4 weeks span with me that I have to drive from Atlanta to Montgomery and it was not before 3-4 clocks in the morning when I could reach Selma Alabama, my final destination. The reason is my commitment to my patients, I cannot miss On October 15, I flew from Montgomery to Atlanta to Tulsa, Oklahoma but had 545 pm flight back from Tulsa to Atlanta to Montgomery. When I arrived at Tulsa airport for my scheduled flight I was told flight to Atlanta have been delayed to 735pm because of damage to the aircraft in Detroit. I went to the clerk and asked him what about my next flight from Atlanta to Montgomery, he said if the plane come now and we leave early you may be able to make to your next flight but it will be very tight as you will probably have only 20 minutes for the next flight. Then it was changed to 747pm. I went back to the desk clerk and asked him the same question. He told me some passengers are being rebooked for the next day flight. I replied him, I have to make to Montgomery no matter what and do not want to rebook my flight for next morning. I told him what my alternatives are because I do not want to stay overnight. He looked though his computer and said you’re not rebooked but will have very short connecting time if plane comes in time and we leave Tulsa on time. He said there is a possibility for aircraft from Detroit to arrive early and you may have no problem at all making to your next flight to Montgomery. I replied I will take my chance We ultimately left Tulsa and arrived at Atlanta airport well before my departure time to Montgomery. I was delighted and rushed to my gate. I already have the boarding pass and confirmed seat. At the time of boarding I gave my boarding pass to the agent who after scanning through computer told me to move aside and wait, I said what has happened, I have a confirmed seat. She replied you have been rebooked. I went aside and waited until everyone got on board. She went inside and come out to tell me there is no seat. I try to tell her that I was assured at Tulsa that I have not been rebooked. She replied I am telling you what I see on my computer. Because of her attitude and arrogant body language, I did not want to argue with her and moved aside There was a passenger waiting to volunteer his seat if he could be compensated for giving away his ticket and was willing to fly by morning flight. I asked to take his seat but she refused. I have no choice but to drive from Atlanta to Montgomery to pick up my car and drive to Selma Alabama Before leaving, I asked the clerk if she can give me her name or ID number to use as a reference when I call Delta customer service, she refused. I asked her if I can see the supervisor. She just walked away. I saw a gentleman coming towards the gate. He was in Delta uniform so I hoped this is a supervisor. She stopped by him and talked to him quietly. This person was a polite human being and at least listened to my problem and tried to guide me I am not telling the whole humiliating and agonizing experience, I stood there, helpless and frustrated and not much surprised by her interaction with me because of my personal experience just 3-4 weeks prior to this incidence in the hands of another Delta clerk for the same 1049 pm flight. I hope, you have received a letter from Dr. N. Chapatwala who happened to went through the same experience but because of the time we did not feel to argue and drove back to Montgomery and then to Selma, at lwast we shared the exoenses and di not feel much burdened. Her responses were as if I do not even exist. I am not here to tell each word and the way she said but I am trying to alert you how some of your passengers are being treated. In matter of fact there was a delta employee who happened to be with a small grandchild and has to drive even farther than me and was amazed about clerk’s behavior. This conversation wasted at least an hour of my time Just imagine some one who wakes up 4 in the morning to catch early flight and then have to drive back to Atlanta half sleep. I almost rolled over as I was driving to Montgomery. Who could have been responsible, the clerk or Delta who did not inform me about cancellation of my flight due to no fault of mine or I am just a victim of being a loyal customer to Delta, or the clerk at Tulsa airport who affirms that I have not been rebooked and assured me that my seat is still confirmed on flight DL 5128 from Atlanta to Montgomery, Oct 15, at 1049 pm The most bizarre is the response from Delta. It is just an automated response. Who should I talked to, a machine or an email. I did not write a complaint for an automated email but was hoping after to get real response or call from a caring Delta representative. I had spent o much time and energy for calling different numbers and each time was redirected to another department by every agent. It seems I am paying a hide and seek and this a ploy to torture to its customers to the point they get tired and stop this effort to make delta pay some attention to its customers I ultimately have decided to write to you with the hope of different fate of this letter. It seems the money I end up spending for car rental, time wasted, frustration and risks to my own life does not mean a bit to Delta. Is this how Delta cares for its customers? I hope to hear from your office with concern what is happening to Delta customer’s under your leadership. If steps are not taken to correct the problems then that delta will be proud to call its loyal customers, the one who will be scared to even think about flying with delta or no one will be left at the end to be considered a customer | |
| Donna | 10/29/10 |
| I took a flight from Tampa to LaGuardia with a carry on bag. The flight was delayed amost 1 1/2 hours. I was advised of the first delay and when I arrived at the airport, it was delayed even further. Arrived into NY late but that wasn't a problem. When I was ready to return to Tampa from LaGuardia, I was advised that the bag that I took with me was not too big and had to be checked. I am not sure why it was not acceptable as it was acceptable in Tampa and did not exceed the 45 linear inches required as stated on their website. The Delta Clerks were extremely RUDE, hardly spoke english and was pretty much told too bad. I was also told that they are much more strick in NY than anywhere else. I was also told by your check-in clerk that each airport was suppose to adhere to the same guidelines. If that was the case, why did I have to pay $25.00 to check a bag that was acceptable prior? Then when I spoke with the Executive Office (that is also a joke) I was told, very rudely I might add by someone who has trouble communicating and very uneducated, pretty much tough luck. I will NEVER fly Delta again. They have gone downhill and I would think in this economy, they would be all about customer service but that, again, was my mistake. I don't believe this complaint will ever get anywhere and that's sad. | |
| cancelled flight no recourse made | 10/30/10 |
| Had to drive 7 hrs. to final destination. customer service rep. was and probaly still has a job that she has not been properly trained for or she just doesn't care. Ask for compensation, another flight even to an alternative airport closer to home, a refund on tickets,credit for future flight(s),wife and I rented car and drove home. NOOOO help, bad rep. service,. Flight canceled due to weather, understandable, but not the failure to help or compensate hundreds of people left to "stand by seating" only on planes we all were told are booked for 2 days!!!!!! OCTOBER 28 2010 ATLANTA AIRPORT. | |
| Jeffrey | 10/17/10 |
| I would like to know who can help me to find delta airline headquaters office address, not the post box number but the address which they can sign for a letter which i would like to send | |
| Christine Sheridan | 10/11/10 |
| I just had the worst experience with one of your representatives. I need to have a supervisor call me. When I try to call back I get hung up on. This woman changed all my seating and put my husband and I in different seats. She had no right to do that. How rude. This is the first time this has happened to us. I cannot even call to complain about this. After I called 3 times and get hung up on. Christine Sheridan 718-325-6414 | |
| Ron Erickson | 9/24/10 |
| Delta would not respond to several requests to handle a situation with poor customer service. Without getting into the details, they were terrible. | |
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