441 Reviews For Cricket Communications Headquarters & Corporate Office

Bad Customer Service

I bought a cell phone Apple 5 and the company will not exchange the defective iphone after a year and 1 day.

Shocking Rating

It is beyond my comprehension to see a company with this dismal rating. ANY ONE LISTENING FROM CRICKET MANAGEMENT?

Rude Reps

I bought a Galaxy S3 and I took it out of the box and the screen was completly shattered to make matters worse the store did not give me a receipt and the phone was very expensive and I tried chatting online with a rep and they just act like they totally didnt care about the situtation so from here on I will no longer be a Cricket customer there phones suck and no reception what so ever and this is like stealing my money I will never make a stupid buy again im very disappionted in this!!!!!!!

This has too be the worst phone comp. I have ever had to deal with. I had 4 phones, Of the 4, two of the numbers were wrong in their sys. I changed companies on 6-6-14. I contacted cricket on 6-9-14. They sill had one phone open. It was a phone number the I did not have on any of my phones. PS. I do not believe that their hired help made it past the 8th grade.

Lack of Cricket Wireless warranty support for the old CDMA phones still being sold

Bought a simple flip phone and service in Dec. 2014 Phone froze. Under factory warranty, I was told by Cricket to do an exchange, I was told that I needed to pay a $60.00 deposit (3X the amount of retail price) after I have been calling for 7 days leaving call back messages. Found out that they no longer using that service, but it still is being used as an option. I went to a "Cricket Store" the only thing they would do is "Migrate" my # to a new plan, which is more expensive. They could do nothing else. I cannot get any help from Cricket Wireless. It's all ATT now.

RETURN

I CALLED CRICKET ABOUT A PHONE THAT WAS DEFECTIVE. I WAS TRANFERED TO VOICEMAIL. NOTHING WAS RESOLVED AS OF YET.

unlock doesn't mean unlock

my Samsung galaxy 3 said unlock on the cricket website so i pay way to much money for it just to fine out that the phone is tethered to cricket and only to cricket because the phone is cdma you can't use the phone on any network ext cricket

I was in the store at 3254 Elvis Presley memphis tn, my new Samsung Gakaxy five weeks old phone did not have service i paid $15.00 again for service it did not come on, i ask for a refund or another phone they refused they was rude i left and went to att

scam calls

Cricket is selling our phone numbers everywhere. I keep getting calls from scam artists and have saved the numbers and looked them up and they are all related to phone services to trap you.

worst sevices ever

I went in to the Provo store in Utah in October and they missed up and took 126 dollars out and it is almost Feb. and still I have not received MY MONEY!!!!!!!!!!!!

Finance director

I went into the store at 924 market St Phila pa 19106 today. There was 1 being waited on and 2 workers. I waited 5 minutes before one of the workers told me to sign it. When attempting to sign in the machine at the front of the store didn't work, when I told one of the workers to got smart with me. That store is very unprofessional and I am cancelling my service as well as my entire family.

poor service

I have only been wirh cricket since 11/1/13. I made a payment that did not post on 12/15/13, had to take my bank statement into the store to show payment was made. Told everything would be fine and service was turned back on Only to be turned off again a week later. The payment was never posted to the account and they are trying to bill me for two months.

I went to pay my November bill at the cricket store on Youngsfield St. in Wheatridge, Colorado. The clerk took my money and handed me my receipt. The receipt she handed me was dated for October. Unfortunately, I didn't notice until my service was cut off for not paying my Nov. bill. I had to have my phone for work purposes, so I had to pay again. I was told I needed my receipt to show I paid my Nov. bill. I'm am so done with this racket, after my wife and I have been customers for over three years continuously. They lost our business.

Horrible Customer Service

Cricket wireless Payment Specialist department was contacted to receive a refund for a double charge done on their end. My account was debited twice and only one payment was authorized. I sent one text authorizing a payment. I spoke to supervisor Derick at Cricket in the specials department and he said "they have a NO Refund Policy," I asked for a copy of where that is noted and he said "unfortunately we do not do that" and "If I have an issue with my phone I need to contact customer service for phone issues." Unfortunately they do not send a transaction log for text like they do for other wireless company's to show that only one text was sent out from my phone. What kind of service is this even after many years of being a loyal consumer.

charged for no service

I decided to get cricket service after a couple of years, however when i called to set up service my phone was unable to be activated for some reason however, the service was canceled and they still took the money for a month of service and I have no service. Then they charged me twice for the transaction. they basicly stole an extra 48.00 from me. this is sad a big company like this and they treat people this way.

Show your customer appreciation

I find that cricket is a good cellphone service your prices are good. I have broadband & cellphones with this company. Suggestion make broadband faster and data service longer without paying extra money that I don't have I am a disable woman living off a fixed income this is the reason I chose cricket and been with you all over a year or so.I would like for you all to show customers how much you really appreciate their business with your company. I don't want too pay extra for data usage it should be unlimited like everything else.Now my compliant last night about 3:30 am cricket disconnected service for an hour that's not fair to me! I pay my bill on time very month and it been like that. All these entry too win I've put in but who's the winner? Please keep in mind of your Customers and Please get someone that I can understand over the phone.

I think I made a mistake

I am a new customer, dissatified with the new phone I brought, and got no satisfaction, talking to customer service got me a foreign employee, and I was told that I could not pay my mail though I know that is not true. I see I have made a mistake

Unprofessional and liars

I had set up a bridge payment on my phone they took the payment it was processed i received the conformation via text message and then the next day the shut off my phone then they switch me from one department to another they cut my phone back on and then when I want to make a new bridge agreement the supervisor is going to lie and say it was my banks fault the info i put in was not correct then she said they could not verify my info so i called corporate they gave me an full extension i am switching my phone services.

Termination of Service

I discovered that Cricket WILL NOT let you terminate or disconnect your service in a store nor through the online website account, you must call in to 800-cricket and be harrassed by their so called specialists who do not want to turn your service off!!! After numerous attempts and arguements I went ahead and discovered you can go on the automated phone system option menu and report it as a lost/stolen/fraud phone and it suspends your service since they will not terminate it. You can also go to the FCC website and file a complaint against the company as well.

Best way to get a hold of customer service rep Dial 18002742538 if youre calling from your phone choose option #1 , the option #4, then option #2. Goodluck!

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