Cricket Communications Corporate Office | Headquarters 10307 Pacific Center Dr San Diego, CA 92121 (858)882-6000 Reviews For Cricket Communications Corporate Office Bradley 5/8/12 CRICKET IS A SCAM RIP OFF COMPANY, a couple weeks ago i bought online the AC3781 green modem dongle and the $55 MEDIUM package of broadband use 5 GB a month. even though i am not a gamer of movie watcher, my 5GB got used up in about a week and then i was sold that it would just slow down some but infact it stops and slows to 100x slower than dial up used to be. over 5 minutes for a webpage to load if it even loads at all so slow i was actually unable to make complaints to cricket online and they make you have 2 passwords and their customer service is terrible rude and overseas with no common sense and they make you wait for hours wasting your expensive cell phone minutes and time and you go round and round. after 2 days trying to get refunded i find out they expect me to pay for shipping back and they say i'd only get a partial refund and none for the 1st and last service fees. Then i even called corporate headquarters in san diego and still no help. I demand a full refund or i will take them to small claims on principal alone. CRICKET SUCKS! i have sent corporate a snail mail letter stating this is your 10 day notice to refund or i will file at the clerks office. Biggest Unprofessional Nightmare Around. UGH!!! STAY AWAY FROM THIS COMPANY. ABSOLUTELY THE WORST. :( james 5/10/12 THE PHONE NUMBER ABOVE IS NOT CRICKET COMMUNICATIONS CORPORATE HEADQUARTERS PHONE NUMBER.. Jacob simon 5/11/12 Look all you whiny chumps, first of all I've been with cricket for almost 6 years. I have also had at&t verison and quest. They all suck soooooo badly and are incredibly overpriced, so whine about customer service or a phone that won't babysit for you, I'm happy paying 55 a month for unlimited everything. Face it nobody can come close. So if you want to pay 200 a month for limited service but a person on the other end of the line when you call to cry, fine be a sucker. Ill keep the 55 a month plan. All you snobbies can keep your contracts and padded bills and your "4g" 5/14/12 This is the Second Phone I've Purchased from you guys(cricket) in less than two years. I told you guys Iam on a FIXED INCOME, Yet you your store in Phila is still trying to charge me for problems that's your, I missed out on alot of business, bcuz I couldn't Charge my Phone, and I have insurance, Im moving to another company. AngelaC. Diane 5/15/12 The phone answering service doesn't even work. My computer stopped and I went into the nearest Cricket Office, this was for the 3rd time. They told me I hadn't pd. my bill. I always mail in my bill 3 wks. in advance. I was 'desparate' to get info. to the Seventh Day Hospitals Center & pd., even though I owed nothing. When a phone doesn't work and you pd. for a service, it could cause your DEATH-heart attack, car wreck, etc. THIS IS SERIOUS!!!!!!!!!!!!!!!! All towers have computer back-up batteries, that last for 4 hrs., till they can be repaired. You need to know, that Cricket has been taken over by-SPRINT! This was 1 and a half yrs. ago. They took over the boardroom, their own SPRINT techs, and workers. Many of the CRICKET workers left. I'd advise EVERYONE to: email your State Attorney General's Office and fill-out their form. This could involve millions of dollars and NO SERVICE! WHO GOT THE MONEY????????????????? TRIED 5/17/12 IVE BEEN WITH THIS COMPANY FOR YEARS THEY TAKE YOUR MONEY IM GOING TO NEW COMPANY DONT PAY ON LINE THEY TAKE YOUR MONEY they suck muve $55 a month anf only 100 min 4/25/12 Worst company my voice mail wad shut down for 5 days i went without being able to use my application that require internet access ..... for almost a month. Now its April and again this month no service wth kind company is this i pay my bill on time each month look at the shit they do gary trotter 4/25/12 i just try to talk to your customer service department about my broad band mobel sevice. it don't work like you said and i'm taking it back to the store i got it from, but the problems is i payed for a $40 dollar card for a service i can't use and i want a refund on it instead of throughing $40 dollars down the drown. and i keep getting we don't do refunds from your service department and that not right.the first four hours i used it it was fine but after that it's the slowest thing i've ever used. i even tryed your tech department two days in a row to fix this, but i get it's my anit-vrus or it's my firewall when i'm home on my wireless connection with two computer going at once it works just fine so what the gimmit here your product don't work and yet you want people to just forget about the money they've paid for it thats not right at all. i all i would like to have my $40 dollars back that i paid for a service that don't work, in this day and age people just don't through money way. so step up and be a company with a product that don't work and pay back the money you got from a person who wants it back for not getting what they paid for. thank you p.s. i really think you need to do some looking into your service department and tech support that work as well as your product. Ed Corrales 4/26/12 Cricket is a big rip-off! They have stolen 120.00 from my acct. because i quit their service after almost 2yrs of paying them for wireless broadband to go. I am a student on very limited income (finacial aid). I tried to pay ahead because of my financial aid, only to find out that by stopping their bad service that they keep all monies in my acct. There is absoluatly no reason to keep my money. who really can read the fine print in there agreement giving them permission to STEAL.>I wrote to their corporate office, no responce. $120.00 is no small amount for me. If anyone can help with How I can get my money back please Email me eddiecorraleslasvegas@yahoo.com Thank you Sherri Odonnell 4/27/12 My Letter to the Better Business Bureau:I am writing for my father (owner of the phone) who is very frustrated and upset with this companies billing practices and customer service. We got the phone for him on 2/23/2012 and activated it with the first payment for $35 monthly plan. On March 23, I called customer service to pay another $35 and inquired about autopay. Was told I had to call another number so decided to wait till this month to set up the autopay. It says you can do it on the website but was later told that part of the site was not working. So on April 23 I called and paid the third month of $38.94. When I got home I called again to set up the autopay for May. Instead they took an additional $38.94 out and refuse to credit it. It is only $38.94 not $77.88. All the customer service agents have heavy accents and it is impossible to communicate with them. I have spent over two hours on the phone with them in the past three days. I was told the credit would be there in 24 to 48 hours. When it was not there today, I called again and was now told they do not give refunds. I should call corporate they said. I tried that and the recording is on a loop which will not allow you to even leave a message. If it was me I would just wait until the two months was used up, but my father is old and demands that they fix their error. He is on a fixed income and this error should be rectified. The reference # they gave me for the credit is #711318. Account name is , Murfreesboro, TN. 37128 My phone number is Desired Settlement: Other (requires explanation) Desired Outcome Description: I would like the account credited for $38.94 immediately. The next payment is not due until 5/23. Additional Complaint Details Contract Length: Month-to-Month Date Service Started: 2/23/2012 Plan Price: $35.00 Place Of Purchase: Authorized, independent retailer, not a manufacturer certified/authorized reseller Problems With Bill: Payment posted late or incorrectly, Requested changes to plan not made as promised by customer service representative, Unfair billing policies Problems With Communication: By customer service representative at 800 number or online Refusal to call a supervisor, Agent unable or unauthorized to help in my situation, Repeated failure to rectify, Kept adding charges to bill Problems With Customer Service: Hard to reach (long hold times), Bounced from agent to agent, Web access not available or not working, No response to my call/letter/email Rocco 4/15/12 All my friends were telling me to get rid of sprint go to cricket. I finally agreed but did some homework calling and going into the store. MY first concern was keeping my number... "OH NO PROBLEM SIR AS SOON AS YOU BUY THE PHONE I WILL GIVE YOU THE NUMBER TO CALL" so i buy the damn phone and cancel sprint... I then call the 866 number only to be told they CANNOT PORT MY NUMBER BECAUSE I AM NOT IN THAT COUNTY???? Whos stupid idea was this??? I spend $200 to save money and I am UNEMPLOYED!! SO NOW TO GET MY NUMBER IVE HAD FOR 6 YEARS I HAVE TO DRIVE 4 HOURS AND SPEND $175.00 ON GAS to have my phone ported!!! I know you probably dont give a crap about me but i'll be damn if i am letting this go!!! I was going to save $75 a month using your service but because of you not properly training your "help" I have to spend money to use your phone service???? It is going to cost me $375 to use your service WHAT FOR???? Sure write me back when you have the chance let's see how your going to handle one disgruntled customer. I bet you sweep me under the rug!! Unsatisfied customer 4/16/12 NO sars! This is the worst customer service experience I have had with any company. I tried changing my number on my "My Cricket" page. Upon pushing ok, my phone became innactive to make calls or txt at all. I have called 1800 Cricket and they will not connect me to a Customer Service representative without an "AID" number, which I cannot access without using my now not functional phone. I have tried calling local stores, and searched for numbers online, and even called the number for corporate headquarters and still have not been able to speak to a person on the phone. I am deeply unsatisfies, and all I want is my phone ,which I payed for service on, to be able to make phone calls and send txt messages!!!! F- Karen 4/9/12 Cricket is the worse. I had phone for 2 months and had auto top up. I received a text saying my auto top up would be canceled if I did not accept terms and conditions. It gave a number to call within the next 30 minutes. It was not the correct number. I called several different numbers and was getting the run around. The only reason I'm keeping them is because my cell phone number is on all my resumes and I am looking for work. I'm afraid if I cancel cricket I would not be able to keep the same cell number. Finally, after several weeks, I called the corporate headquarters in San Diego and was able to enroll in top up. However, the corporate office person could only enroll me, but no activate the top up account. I had to call a different number to activate. I also have problems with my phone. My voice mail message being cut off, my friend getting a busy signal or voice coming on saying I'm not available, phone not alerting me when I have a voice mail message. I called cricket and I can mail my phone in, wait 7 to 10 business days for a new phone. How can I be 7 to 10 days without my cell phone when I am using this number for employers to call me regarding jobs? John 4/10/12 two stars is all I can give at this time. I paid my bill on the fifth and got and email on the 10th saying they didn't get my payment. I called 1800cricket and the damn answering service they have was programed by an idiot. I ask you for your number, well bad enough in this day with caller id that you would have to answer a question like that. Then I had to look up my number, I mean how many people call themselves???? then after about 10 minutes of enduring the stupid voice on the line I tried to put in my choices by pushing the corresponding number the voice said. I would push it 3-4 times then the damn thing would cut me off and hang up. I mean what does that say about your service when your own damn bill paying and customer service system can't even recognize there own phones. As of right now, my first month maybe my last. I drove myself nearly insane dealing with the phone system. Why don't you do the right, smart, and maybe not the most cost efficient way, but put a live person on the line. It would cause a lot less problems and perhaps if people knew they where being taken care of, an appreciated a bit more for sending you a lot of money every month, you wouldn't have so many complaints. Yes you are cheaper than Verizon but they are the worst bunch of money grubers that live, good coverage but that's all. Paul 4/11/12 WORST, WORST, WORST company I have ever dealt with. Horrible customer service, can never get a hold of someone to help and now won't give me money back for a phone they sold me because NOW suddenly we don't have service in this area, but when we bought it we HAD SERVICE!!! Amazing how we lost service as soon as we got the phone. HORRIBLE company and anyone who works for them should be ashamed of themselves!!! WORST, WORST WORST, HORRIBLE HORRIBLE COMPANY. I hope someone sues them and puts them out of business!!!! Karen E 4/7/12 I have purchased 2 cricket phones thru HSN in Dec.2011. It has been a horror. Right now for the last 2 months cannot use phones in the state of SC "CAUSE THERE ARE NO VERIZON TOWERS AROUND". Checked before leaving NEW YORK there was coverage on their site. Going to pay until getting back. Also they charge different from $55.00 to $59.88 for GOVERNMENT FEES. Any other company just charge flat $50.00. CRICKET is HORRIBLE leave them alone!!!!!!!!!!!! trina 3/29/12 I'M PISSED OFF I BROUGHT A PHONE FROM THE CRICKET STORE AT FIESTA ON JENSEN IN HOUSTON TEXAS. I HAD THE PHONE A MONTH AND ONE DAY.THE SCREEN WENT OUT ON THE PHONE.I CALLED ALL SORTS OF NUMBERS AND RECIEVED ALITUDE VERY RUDE RESPONSES.I WAS TOLD BY THE CORP OFFICE MY PHONE WAS OFF.I WENT TO THE OTHER PHONE AND DAILED MY NUMBER ANSWEREING MICHANE PICKED UP.I PAID MY BILL ON 02.24.12/MY PHONE BROKE ON 02.25.12.CRICKET STATED I COULDN'T GET A REPLACEMENT PHONE NOR MY MONEY BACK FOR THE BILL OK NOW I'M PAYING FOR A PHONE BILL I CAN'T EVEN used the phone.i was told by the corp that my name is not on the account.(bullshit)i was told they never recieved a pymt dull i have a bank statement.it was story after story..........im pissed. Carolyn 3/25/12 Cricket customer service is the worst I have ever seen. The employees in the corporate store in Albuquerque, New Mexico are crude and rude, with lies and outragous behavior among themselves. On the first day I was in the store, 2 weeks ago, a male employee would not keep his hand off one of the employees. She told him to stay away from her and he continually came over and touched her. It then took more than 3 days for the phone number to be activated and Cricket informed me this was MY error and not theirs. Today, when I was in the store to attempt to return my phone and receive a replacement, as the phone is not holding a charge, the male employee informed me I needed the box. I returned home, picked up the box and returned to the store. He then told me the box was not in good enough condition, and they would not replace the phone, without a better box. He then told me he was the assistant manager. I asked for the phone number for the corporate offices and he informed me this would not be provided to me, and I would have to deal directly with this store. As an organization, they are the worse I have ever been around. The lowest rating available on this site is 1, but they do not even deserve that. Perhaps a -10 would be a better choice. frances garcia 3/26/12 i got charged way to much for my account i only have 2 phones n both different plans ones a $55 plan the other a $45 plan and they shut off my service n told me i had to pay $166 to activate it again its not right at all i should only be paying $100 even a mnth and the worst part is i shouldnt have to pay but $55 for one phone cuz the other phone would get the first mnth free n the mnth isnt up til april 14th hows that possible? cricket is trying to charge me up the butt then the supervisers wont even answer there phones ive been on hold for an hour n they hung up on me 2 times already they know there wrong they need to get better more qualified supervisers Marion Parker 3/20/12 Glenwood Headquarters (location Broad & Glenwood, Phila, Pa) Customer Service is truly a Bad Word. If you misplace your phone before telling you your options they immediately cancel your phone. Once your phone is cancel and locate your phone the ver same day it does not matter you must pay the reactivation fee and the first month bill. Your options is to suspend your servce and if you find your phone you just have to pay the reactivation fee. Unfortunately, this information is not shared with you first. Be very careful, getting more money from the customers is first not retaining loyal customer. PISS OFF CUSTOMER, NEVER AGAIN!!!! 3/19/12 THE WORST COMPANY TO DEAL WITH, THE CUSTOMER SERVICE REPS. ARE LIARS, RUDE, CRUDE PEOPLE. I WILL TELL EVERYONE NOT TO DEAL WITH THIS COMPANY. VERY UNPROFESSIONAL. I WILL REPORT THIS TO THE FCC COMMISSION FOR FRAUDLENT MISREPRESENTTION......THE RTING FOR THIS COMPANY IS 0 (ZERO) AND DONT EVEN DESERVE THIS..... leila barry, 8324108544 3/19/12 i have spoken to your idiot peons that are supposed to be csreps and again, for the 3rd month in a row i8 have received a paper statement with attached fees, I work a commission sales job and make in excess of $400.00 per hour. Your incompetent staff refused to give me the phone number/address of the ceo Stewart Hutcheson and kept trying me to a corporate STORE near me. Now why would i want to waste my time going to see more idiot sales people. I spend over $150 per month and i guess you dont want the income generated by my piddely payment i faithfully make each month. Now, because of your failure to hire and train literate and educated phone operators, the dent in my pocketbook due to your stupid staff is approximately $1200.00( dollars, just in case you dont understand). I will be looking for another carrier, Ive had over 4 years of rudeness, stupidity, ignorance, and i am done, You want to know how to provide really capable customer service, contact me so i can tell you personally how you can keep my business, I have also, left a message for Angela Nelson,Director of Information Technology Program Management, #303-734-7726, i realize that she is not the person i need to direct my issues, but it is at least a start. Anticricket 3/15/12 On Sunday March 11, 2012 I had to go back to the Cricket retail store on 12346 Woodside Ave. in Lakeside Ca. to try and get some help in how to use some of the features of a cell phone I had purchased there. Two weeks prior to this visit, I had returned a lemon of a cell phone, the new Huawei, which had too many problems. I wanted to file a complaint about the clerk named Miguel,(not the owner) who was working at the Cricket Mobilewire Inc, store there in Lakeside, CA. He was beyond rude!! Causing me to leave in tears, and not at all helped. Before I could even finish my sentence about needing help with how this phone and how to save the photos I had taken of my granddaughter's birthday party, he rudely snapped at me "YOU COME BACK EVERYDAY ASKING STUPID QUESTIONS!!!" I replied that I hadn't been in there for several weeks. I then added that some people have problems that do not show up on the outside...to which he replied "WELL YOU BETTER FIX YOUR PROBLEMS!!" I replied that I couldn't fix my problems. I tried to ask him about help with the exchanged phone I had purchased, and worked very differently from the Huawei cell phone, to which he replied "My job isn't to help, it's to sell phones!!" He also rudely told me "I can kick you out of here and you can never come back again!!" I was so appalled at his "customer service" treatment I received, especially being an older handicapped woman, that I could not let this rude worker get by with this type of behavior! Shame on him. He has no right working with the public, and certainly not treating a disabled senior citizen that way. He tried to belittle me and make me feel stupid, along with providing no help what so ever. I later became so upset that by the next day I was taken to the hospital in an ambulance after having my blood-pressure sky-rocket so high that the Dr. told me I was on the verge of a heart-attack, and quickly called the ambulance to transport me to a cardiac care hospital. I think that persons who work with the public better start thinking of the ramifications that they cause with being so hateful! Never Again 3/8/12 I don't know how this company stay in business with this many complaints, being that consistant, just terrible. My son and I purchased the Huawei Ascend II, on separate occassions. He got his first, I was standing there listening to this great deal. The representative told him in this deal, he would get a free month great!. Okay I purchased the same phone different deal, but was told I, would get a free month, then I got a text about making a payment. "Wow" So I spoke to my son about it, he told me he had to pay also. Angry me called Crooked and the representative asked me for my invoice#, the same person, that gave me this deal. He told me he never told me this, I was wrong, it never happened. Cricket doesn't give deals like that. Cricket is represented with a lot of fast talking rude, slick, lying s-o-b, to make a sale, this is terrible business practices. I hear very well, and yes I am very angry---Crooked. Angie 3/5/12 I have never been so dissatisfied and shocked by such poor service and deceitful tactics by any other company of any kind as Ive been with Cricket. A customer service agent even billed for one amount and issued a receipt for a lesser amount. I have repeatedly phoned the store and been given one excuse afte another as to where the cashier is and why she cant take the call. While ive experienced one issue afte another with this company, its obvious that these ratings are not taken into consideration as is evidenced by all the reviews and consistently poor service, so I wont bother going into any further detail. Suffice it to say I am cancelling my service and will encourage others to take their business elsewhere. Caryn 3/3/12 I paid my bill early as usual and my service was turned off. I have been a loyal customer since 2003 and my bills have always been paid early meaning well in advance of the due date. Cricket has always deposited my checks upon receipt and my checks have cleared with no problem weeks before the bills due date. It came as a completely surprise when I received a text message saying your payment is late and your service is discontinued NOW. When I went online to my bank account the check had cleared my bank on Feb 9 and the bill due date was Feb 25. To add insult to injury when I went to my local corporate office with copies of the back and front of my cleared check that did not want to accept that as evidence but instead demanded my bank statement which I did not have with me. When I requested to speak with a supervisor, the customer service person refused. Then when I said "Why shouldn't I just sue?" The customer service person threatened to have me ejected from the store as if I threatened her with bodliy harm. This is not the kind of treatment a loyal well paying customer should be subjected to. No Corporation should be able to treat their customers like that. I will be reporting this to my state regulation commission to see if they should be allowed to keep doing business in my state. While I also look for alternative inexpensive qaulity voice communication. Maybe it is time for a class action suit!!!! Gena 2/29/12 Cricket customer service and policy (per the horrible representatives that I have spoken to are by far the worst that I have ever encountered. From the moment I placed my order over the phone, I was told one lie after another. Unfortunately, I did not notice until after my card was charged an amount that was not agreed upon during the call. I was also promised free overnight delivery and it it took the phone nearly two weeks to arrive (representative failed to mention that the phone was not available and on back orer) in addition to over charging me. Each person I spoke to was worse and harder to understand than the last one. I was lied to about the process for returning, the hours of operation and the fact that they charged my card immediately and when I had to pay to send the phone back that was never activated or used, that they would hold my money for an additional 30 days!!!! This is the worst phone company ever and I would rather pay more money to another provider than deal with the inefficient and incompetent staff. Then one by one, when you ask for a corporate number - they can finally agree on one thing - we don't have a number for a corporate office - how convenient!!! I will tell everyone that I know how horrible Cricket service is and that doing business with the agency would be the biggest mistake ever!!!! I wish that there was an option to rate a zero - because a one rating of poor service is giving the company too much credit! Angie V 2/27/12 Me and my husband went to a cricket corporate store to purchase new phones...upgrading our existing phones. We waited in the store for an hour and a half only to be told when it was our turn be waited on that they were out of the phone that we were interested in. When in all actuality they had the phones the whole time in the store. We called the store back to inquiry about having the phones and was told that they did have the phones in stock but after they found out that we were upgrading as opposed to starting a new account, we were told that the manager was not selling the phones as upgrades that you would have to get a new phone number, etc........WTF. Who makes that call to say you cant buy a phone to upgrade but you can buy it a get a different phone number. How dumb and inconsiderate is that. I am going to change my cell phone provider. I have never experienced such foolery from a company before. Bianca Elmore 2/27/12 I would like to receive clarification of the return policy. I purchased 3 Huawei phones from a Cricket location at 444 N. Mannheim Ave, Hillside, Il 60162. Two of the phones so far are working great. The third phone is the main line and on February 24, 2012, while charging the phone went dead. It would not charge nor stay on. On February 25, 2012. I returned to the location where I made the initial purchase and was told that I could not exchange my telephone for a BlackBerry Curve 8350 until I went to the corporate office and had them determine the cause of the damage to my phone. Now, it was small dent in the front of phone ( I purchased a hard case for my phone) and was told that it was not in "like new" condition. I argued that it would have some wear on it due to the fact that I have had the phone for at least 20 days. Needless to say the young women directed to me take the phone to the corporate office located at 4728 West Cermak Road, in Cicero Illinois. There I gave my "old" phone to Robert and he told me that all he could do was switch my "old" phone for the same phone. I asked him why I could not select another phone since I have been without one for three days and he told me that he did not know. I asked him if it was a separate return policy and again I was told that he did not know of one. Robert took my old phone and gave me another and then proceeded to tell me that now I can not take this phone and get the BlackBerry Curve 8350 as I originally requested. I have called and tried to contact someone to explain the RETURN policy to me. I would like clarification as to whether or not I can receive the BlackBerry Curve (which I would have purchased originally had the store had them, as I was told that she did not have any in stock, and that I would have to pay for the phone outright, an additional 49.99). What I would also like to know is why three store clerks would tell me something different. One clerk had the audacity to tell me that I should have gone to another location so I could have gotten better service (Robert). I would like someone to address the issue of not being able to utilize the 30 day return policy without interruption to my service, my inconvenience of traveling to alternate locations, and the inability to speak with an individual with my concerns. terry vasquez 2/21/12 I bought a Huawei Mercury on Feb 1st 2012 @ corporate store on the Gulf Freeway and Monroe in Houston Texas.The phone suddenly two days later had two line verticallly on the face. So I took my daughter tom the store where we purchased @ $298.00 cash. Wendy was the associate to help us? She was no help,she lied and said I should come back on Monday to talk to an manager....She lied to us. Monday we went and no solution to the phone being switched out.That was on the 10th of Febrary.And another associate named Mike said to us and promised to have a phone on the 20th of febrary. We went on the 20th and Mike said the phones came in on the 16th of Febrary. we said whats going on,,,, you told us the 20th Mike. He avoided our questions and no answers period. today is 2/21/2012 and no phone for my daughter,she is very upset at Cricket for not helping us. So I feel very betrayed on how Cricket treats A Customer Of 8 years. Cricket Customer Be Careful Cricket Is Two Faced. Taking your Money and Customer Suffers getting no Assistance Period. Terry Vasquez donald holliman 2/21/12 i got my new android phone about a month ago and it was great then 2 week later the wi-fi stop working and i took into the store i bought and the looked at it and said that i plug my charger in was slightly damaged and that was why the wi-fi wasnt working could you tell me how me pluging the charger in could effect the wi-fi. basicly they told me i was screw because they was going to replace it and i would have to use my insurance to replace it and there company policy was that they could run there finger along the phone and find any defects the are to refuse replacement i cant beleive that your company treats customer that have been with your company for 10 yrs if you would like to reply to this fell free to call me at 316-871-6022 thank don Dartanian 2/19/12 Okay, I own a Huawei Pillar. I tried to Bluetooth about 5 or 6 audio files to my phone simultaneously. Rather than going to my audio folder, they went into my text message folder, and became invisible, rendering me incapable of locating them to delete them. They've taken up my entire phone's memory, causing me to delete nearly all of my contacts in order to continue texting and using the internet. Also, when I purchased my phone, I bought it brand new, and even though the vendor I purchased it from(this was a liscensed dealer) did not tell me my phone lock code, the last four digits of my phone number and "0000" and all other obvious codes did not work, so I cannot even restore my phone to it's factory settings. I would seriously like some help with this issue, contact me at (267) 271-2847 with any advice. lashele livingston 2/17/12 i woke up this morning with 248 extra contacts in my phone online backup has crossed my line with someone elses when i called customer service i was greeted with idiocracy and stupidity and foul language never spoke with anyone so stupid he told me i added them in my sleep lol he would not let me speak to his supervisor nor give me his id number lol cricket is a joke cannot believe i paid them for soooi long they will be losing two lines not one im a multi line holder lol crickets sucks!!! and i hope they stop crossing lines Meghan 2/17/12 This is unacceptable. I had disabled my account back in December of 2011 since I had gone with a new carrier. The customer service person that I spoke to tried to keep me with Cricket by giving me coupons and what not, but there was no way I was coming back since I had already signed a 2 year contract with someone else. I thought everything was fine a dandy. My friends phone broke, and since he was on Cricket, I decided to let him use my old phone. He goes to get it on his account, and the people there say that it's attached to my account still. I told him that I disabled my account, but decide to dial up 611 anyway, and it says that there is no account with that number. So I log into the site to try and deactivate it AND I CAN'T DO ANYTHING WITHOUT FIRST MAKING A PAYMENT FOR SOMETHING I'M NOT USING. So fine, I call the 1-800 number, and low and behold, I STILL HAVE TO MAKE A PAYMENT. Your service is crap. You entrap people into staying with you, and give no easy option to get out. So much for "no contracts" right? P.S I can't even change my password online without having to make a payment first. Good job guys, time to punt this phone off the freeway. jill 2/14/12 What a scam on my ckicket phone the keyboard does not work, I topped up and got a message saying I was topped up, but still can't use the phone for the 454545 message code.you can't even get any customer service. Do not buy a cricket phone, do not get involved with this company. This is by far the worst product/company/customer service I have ever encountered. The real rating is far below one star. Negative stars. I am getting out of this nightmare asap. The disclaimer says this site is not used to contact cricket corporate, yea no kidding, there is no way to reach them. Step up your phone service with 2 cans and a string. Kendall 2/15/12 This is the worst phone/network ive had in my life. I made the mistake of porting my number Jan. 2011 from At&t to Cricket. Not only did Cricket not have to provide me a number nor did cricket provide me with any service. I havent been able to receive pictures since Oct. 2011. Despite my continued calls and volleyed back n forth between a corperate store, Georgia Ave NW,Dc, and customer service as of this date I still cannot receive pictures. Ive been told that.higher technical.support would contact.me needless to s ay they havent. Since the start of my service I have had to change phones six time due to either the crappy phone or the crappy network. Far too often, as resent as lastnight, I wasnt able to get online or make a call. Watching a video that I recorded with my phone wont play without freezing. Youtube isnt an option. The sales rep assured me that I would be able to view videos youtube to be specific. I have to dial a number at least three times to make a successful call. Yet I pay my bill every month because now I have to buy a new phone to opt to go to another provider. The corperate office number ask if you want to leave a message then tells u its not possible at the time. Customer service is based in Argentina and nobody speaks English clearly. Most of the call is spent with me asking the rep to repeat themselves. when attempt to send a text, go online or receive pictures I always get a pop up message that states, (the network cannot perform this action at this time). Given all the bad reviews the law suits should be coming soon for breech of contract at the least. Cricket has agreed to provide particular service for ouragreed dollar amount. Thats a breech of contract if they arent providing the agreed service. Despite all of this mess, my bill is due on the first of the month and on the third Cricket has disconnect my service and has yet to credit my account for all of this. Soon as I can im going back to AT&T and im taking my number back to the network that gave it to me. Simply a matter of time Cricket. Cant wait for your demise, u cant possibly last with this all around terrible network & cutomer service. 2/16/12 I have been to four criicket stores to pay my bill...hoping to find a knowledgeable pefrson to explain how do I logout of yahoo mail on cricket. I can't even send a new email from my yahoo email account. Nobody can tell me how to delete cookies. I keep getting 'you cannot open another page you have a limit of 100 paged. When I delete an email it stays right there taking up space on my phone. I have read every word in the little pamphets not a word on how to use this phone... heidi swartz 2/13/12 i am having problems with my phone? when people call me they are broken up. i was told by the tooele utah office that it may be a cell tour interferance. now i know they also said that they had many-several complaints about this with other people from tooele utah i use my phone for my business and i'm losing money everday its out. so when is it going to be fixed? and since i am not using my phone do i get a credit for not being beable to use my phone? i pay my bill faithly for many years and its not right i can not use my phone......please notify me in writing at heidi.swartz@hotmail.com to answer my request or contact me at 801-654-9131 my cricket number.....thank you heidi NAMAJORWAI 2/9/12 02-09-2012 Dear Cricket Wireless, To Whom It May Concern as a loyal a dedicated customer since you debut here in Fresno for well over 10 years I have never been so disappointed in your service. The first couple of years the service was great, but as the years went on service and/or customer service got really crappy. I have had a number of issues with phones and/or customer service reps, one store in particular here in Fresno, Ca on Kings Canyon Road it’s a full service center. Any and all phones and/or assessories I have purchase there have giving me nothing but problems and/or disappointment leading me to think of switching service providers, because rep are not willing to help me with issues. One incident in particular about 5years I purchase a phone, no more than a week later it some how it start deleting all my ringtone that I’ve purchase, incoming calls go straight to voicemail. Reps told me to stop downloading ringtones, rein busted me for the lost, rebooted the phone, the problem never really got taken care of. Ended up riding it out until I could purchase a new phone witch wasn’t all that great. I do have another line switch is an simple basic line for my child it gives me no problems at all, but the more high tech I went with my line the more discourage and disappointment I got in the service, considering getting a new service provider for cell phones. This is going on to this day I’ve purchase an android at a different location (Kearney Palm Shopping Center) here in Fresno, at once I was convince I was the dummy in the phone was the smart one. But now without a doubt I know I’m the smart one, the phone on the other hand not so smart, at one time I couldn’t get the Wi-Fi and/or Bluetooth setting to go and stay off, reps told me it was a manufacture problem to bring in the phone switch I did, all was done wa Dead Cricket 2/8/12 Worst of the Worst. Lowest of the Lowest. Cheapest of the cheapest. The most incompetent, careless, non customer service business with and EIN. I suppose there wasnt an emphasis on delivering superior customer service to consumers nor does the customer come first. knightrider 2/7/12 costumer service is really bad they dont help there service sucks and cant wait till i find a better services with some one that can help i will not recommend no one to cricket ..... english speaking people would be nice cause no understands me at cricket Dixie 2/3/12 I have purchased 3 $10 top up cards and only one gave me the $2 a day plan I have set up on the account the other two took $4 and did not allow me access to see why I am losing this much on a $10 card. I expect to get what I pay for. Why make it so difficult to get a credit when its deserved. You make it immpossible to get through you even tell your reps to have us select options that purposely direct us to no live assistance. I am paying double what a regular cricket user would so I would expect even better service. I WANT A CREDIT OF $8 ON MY PHONE THIS IS BS YOUR COMPANY DOESN'T AGREE TO BE FRAUDED BY IT'S CUSTOMERS CRICKET DON'T FRAUD ME. 503-847-7961 angie 1/28/12 Cricket sucks...I bought the Muve Music phone especially for the music part of it. I paid for the following month, in a nut shell the phone/text works but the music portion does not. Per customer service reps I had to wait 24-48hrs to activate the music portion. Well here I am 10 days later and the music still does not work. Connection keeps saying "your service has expired." Everyday I have contacted that 1-800-Cricket number and get the same runaround..."we are sorry, we will correct the problem in 24-48hrs!!!"Spread the word...CRICKET SUCKS!!!! Deborah Padgett 1/29/12 I have been a Cricket Broadband customer for at least 3 years. I have had no problems, until this last year; when I upgraded to the best prepaid broadband you have. Ever since then, it's taking longer and longer for them to activate my account or whatever it is you do so I can get online. First, it was three days, the next month, a week, the next...two weeks...this month, I have barely been able to get online at all. Pages are taking between 5-12 minutes to load and forget about videos or gaming. I have talked to reps and supervisors until they are coming out of my ears. They all tell me the same thing, "Tomorrow is the day that Cricket resets everything." Every day, the same story, every month, the same old song. You can't contact anyone via email as it says numbers are invalid. You can't talk to support online as there isn't any at all. Every month I'm going to leave Cricket and every month I'm talked into staying. I pay for 7.5 GB of data each month and I truly believe they are cutting me off at 3 GB. This month, I had 5 days of tolerable service and nothing since then. No one seems to care or will help. If I'm not satisfied that I'm getting my full data service that I pay for and reimbursed for this month of the slowest, saddest service you ever saw; then you will lose a very good Cricket customer. Russ 1/27/12 I just got off the phone with a Cricket Representative located in the Phillipine's The reason I contacted them was because I was over charged. I was contacted back in November that I would be getting one month of free service in December. I then received a text in December that my bill was $0.00 Yesterday I received a text that my bill is $384.00 but when I called Cricket they informed me my bill was the usual $175 that I normally pay. I then used the *pay and paid my bill. I then received a text back that my account was charged $384.00 Now I'm playing hell trying to get my account credited back. This is leaving me in a bad financial situation due to the overcharge and I'm being told by the Cricket Idiot that it will take 2 weeks to credit my account. I have checks that may not clear due to this and if that is the case I will seek legal remedies. Rude Staff 1/27/12 I check into a cricket corporate store located on west 87th st in Chicago Illinois. I was there to purchase a replacement cell phone and was instructed by a call center representative to visit a corporate store to provide them with my insurance claim number in order to obtain the replacement. After waiting for 1 hour and 30 minutes, the store manager announced that their system was down and that they could no longer assist the customers. We were nonchalantly told to come back tomorrow. My complaint is not about the system failure, which happened conveniently after that store closed at 7p.m, but the store manager and her attitude, poor customer service skills, lack of empathy for the waiting customer, and overall professionalism. The store manager works the evening shift was asked if we could be accommodated due to the system error seeing that all of us had been waiting for all most two hours to be serviced. She was asked if the names of the customers would be taken and giving priority service when we returned the next day so that we would not have to spend 2 more hours of our time waiting in line for service. The manager replied “NO” in a firm tone. We were not giving any compensation for our time, even the satisfaction of being serviced was taken from us due to the “system failure”. THEN, I called the 1-858-882-6000 line in an attempt to speak with a supervisor after being transferred to 2 different people that were not supervisors as I requested I was told that they were ALL in a meeting that I could share my complaint with the rep. and she would make a note on my account…that does nothing for especially when I want my complaint to be heard by someone with the authority to take action. As a paying cricket customer it is very important to feel appreciated and to be provided with quality customer service if it were not for the customers that unprofessional, neck rolling, hand gesturing store manger along with other employees of the corporation would not be employed. Honestly, her behavior was unacceptable I definitely intend to disconnect the line that I was seeking to obtain a replacement phone for because I refuse to return to that corporate store location or call in for that matter. Michele Daughtry/Nakia Daughtry 1/27/12 I purchased a laptop for my grandaughter for Christmas. After Christmas my daughter purchase a broadband stick for my grandaughter to have access to the Internet. We both made these purchases so that my grandaughter could keep up in school. Upon looking at the Broadband stick which was white, I told my daughter that it did not look like mine and I thought it was an old one. On January 25, 2012 when my grandaughter got ready to do a school project and my daughter had just made a payment (wow)their Broadband no longer worked, exactly 31 days after purchase. She called the store where it was purchased and was told that its just like buying a used car after 30 days we don't cover it. On January 27th she went to the store. They would not refund her money, give her a new Broadband stick or would they return the money she had just submitted earlier for payment. I have tried calling this store several times as of yet no one has returned any of my calls. The store is located at 3134 Kathleen Avenue, Greensboro, NC their telephone number is 336-834-1076. In today's economy how could a large corporation as yourself not stand behind what you sell. My daughter is a single mother trying to do the right thing for her child to be able to keep up in school. I have also tried calling the corporate number and left messages. Someone should check into this as quickly as possible. I do plan to take this further, if I have to. Your customer service is no help at all. I have had warranties go out on major items past their date and the manufacturer was still willing to assist. I plan to report this to the Better Business Bureau as well as to the State of North Carolina, if something is not done about this situation. I referred my daughter to Cricket for Internet service. If Cricket does not do right by this situation, I plan to drop your service and let others know about your service or lack of. Tony 1/25/12 Bought a zio in september 2011. Had issues with it in december 2011 and was able to warranty it for a replacement. However, I was told they didn't have any zios so I would get an hauwai ascend with android 2.3. I took their word for it, paid the $20 and left. When I finally had time to look through the phone, I found out I had been ripped off. The phone they gave me as a replacement was running android 2.1 and had a smaller processor then the zio. I went back and questioned why they would give me a downgraded phone and was told it wasn't a downgrade. bullshit!! What the hell is a downgrade to those people??? I paid for a phone that had android 2.2 and now I'm stuck with a pos ascend!! Oh, I almost forgot, they said they could get a zio but I would have to pay another $ 20 and they wouldn't wave that fee for me. Talk about adding insult to injury. All I want is a phone with android 2.2. Idc what kind as long as its got that. Come on guys at corporate. Help a guy out. Kim C 1/23/12 I ordered a phone on 1/9/12 I was told because it was being deliveredd to a PO box it would take 5-7 days I agreed and the phone was never delivered came. I called on 1/17- 1/18- 1/19- 1/20 and 1/23 and on 1/23 I was informed that the phone was now returned to the warehouse in Plainfield Texas because I did not sign for the package or I refused the package! But It Went To A PO box so who was suppose to sign for it. I was told I couldn't get an immediate refund for the phone that I never recieved and I would have to wait 30 days for a refund because it was the policy. I asked to speak to a coparate manager and I was given the run around each call. I made too many calls with too many excuses given on why I didn't get the merchandise and now why I can't get my refund. I am so very angry and disappointed about the lack of consideration and concern for me or my money. Cricket you need better service scripts and you really need some people who can solve problems. I did not wait to give the money to you and I don't want to wait for you to give it back !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! pissed 1/23/12 Poor no stars if I could. Was directed to the escalation Dept. hung up on due to high call volume. replace phone in Nov of 2011 and nope Jan 2012 the charging port if dysfunctional. They wont replace because the charging port is the only thing not covered. Tried to call corporate only to be shit on more. Now that I k.ow its not covered I'm going to try to fix it myself. In the meantime Verizon is my next choice. Cricket is bullshit. Horrible service horrible. Customer service. I'm gonna file a lawsuit against this and will use this page. Be aware iodine a lawyer contacts u with information stated on this site. We have to get justice here. Please and thanks. Btw I'm located on Las Vegas. Bill 1/21/12 Was told by a Cricket (customer service rep.) That I could transfer my current Cricket number to another phone (both Cricket) but I would have to PAY the $55 actification fee and in 30 days I could switch it over. Called to switch...........So Sorry...You can't do that,,,sorry,,,,,sorrry. Hung up.....Paid $80 for phone, $55 to activate and now I have a paper weight. Made a better Frizbee !! Thanks Cricket Just Me 1/17/12 For those of you trying to reach someone of importance, you need to know that Cricket's parent company is Leap Wireless. Here is their corporate information: Headquarters Leap Wireless International, Inc. Cricket Communications, Inc. 5887 Copley Drive San Diego, California 92111 Tel: 1-858-882-6000 For PR Related contact: Greg Lund or Jennifer Briscoe Tel: 1-858-882-9238 Advertising and Paid Media Inquiries Tel: 1-858-882-9999 Become a Cricket Dealer Tel: 1-858-882-9999 Ready to Sue? Subpoena Compliance Tel: 1-858-882-9301 Direct Line to Foreigners Overseas--NOT Customer Care Tel: 1-800-CRICKET (1-800-274-2538) Adrienne 1/13/12 I'm so upset with cricket. My husband got the txt to add a line for $15 so he added me to his account. We were told that I had one month free service and wouldn't have to pay til Feburary..ok great! Well my husband went to make aa bridge payment on his phone and was told because he has another line he couldn't make a bridge payment and must pay his entire bill. Why didn't anyone tell us about this? Had we been told this in advance I would have gotten my own line. This is bad business! Now they have cut both of our line off until he pays his bill today. I called the number above to complain and find out if I will still get my free month and a foreigner aswered the phone, said something I couldn't understand and transfered me to an automated system. Now I've called back this recording keeps saying the same thing over and over and over every few seconds. I've been on hold for 15 mins now. This is crazy. We are going with another cell phone company asap! Ebon Moore 1/15/12 I think cricket service is bull shit I spent over an hour talking to cricket staff cause a chargenof a dollar was takin off of my phone for a 3 min. 411 call and they say it was a valid charge who talks to 411 actively for 3 mins. and the billing department (which by the way was in India) can't refund it back and it keeps my phone service from activating because of a dollar I was livid. I asked for the cooperate number he says there is no number ther is a address, well what the hell is that on the top of this page I told him I will be a thorn in his side for a dollar. Cricket has poor I mean POOR customer service I don't see how they last and stay in business or how they are even gonna get bigger, poor customer service only last for so long. CRICKET GET YOUR CUSTOMER SERVICE TOGETHER YOU ARE O PETTY YOU CAN"T EVEN COURTESY A DOLLAR.I HAD TO PAY $1.75 for a service I did not even use I asked for a refund on my credit card for the $34 on my account before activation of another month of service and cutmy service they refused, WTH I would recommend this company to my dog. Janet 1/15/12 WORST CUSTOMER SERVICE IN THE WorLD!!!. When you call the 800 # you talk to some yahoo that you can barely understand. They are rude and they can't fix a thing. They say there is nothing they can do and they won't let you talk to someone who can. Or who can at least give you some information. This is what they say, "OH you are not recieving a signal, there is nothing I can do about that." Excuse me? Isn't that what I am paying for? I am DRopping this service and I would WARN EVERYBODY, DO NOT ORDER THIS SERVICE. You WILL be disappointed and frustrated! If I could leave NO stars I would dasmit6 1/11/12 Here's my follow up to their escalation service on 1/10. Cricket refunded my payment on 1/11 before pending transaction took the payment. I told you the bad, so here is some good news.Grateful for this website. dasmit6 1/12/12 For Pete's sake after I gave them a raving review about returning my payment, there it is against my bank account again this morning. I am done posting, I will get it back. Yeeeesh! CHRISTINA BULIK 1/9/12 THIS IS THE WORST SERVICE I HAVE EVER RECEIVED!!! I CALL THE 1800 CRICKET AND I GET SOUTH AMERICA WHO EVERY DAMN MANAGER IS NAMED GEORGE AND THEY DO NOT EVEN HAVE THIS SERVICE!!!! THEY READ FROM THE SCRIPT AND DO NOT RESOLVE ANY OF MY PROBLEMS!!! NOW WHEN I GOT THIS IN THE BEGINNING THERE WAS NO PROBLEMS,AND TOWARD THE ENDING OF 2011 I COULD BARELY GET A SIGNAL OR ANYTHING FOR COMPISATION!!!!!! ALL I GET IS THE SAME THING, SORRY WE CANNOT DO ANYTHING FOR YOU. THIS IS BULLSHIT!!!! WHEN I ASK FOR CUSTOMER COMPLAINT DEPARTMENT THEY SAY THERE NOT ONE!!! WILL SOME ONE CONTACT ME CAUSE YOUR COMPANY christheladyreaper@yahoo.com . shawn nelson 1/9/12 cricket is a scam, i PAID 60$ for 30 days worth of service, they are a PRE-PAID unlimited service, and they shut my phone off after 1 week saying i owe another months bill? this company sucks and all of there customer service reps are extremely rude and not helpful at all, seriously i have had more intelligent conversations with a 5 year old. i will be reporting them to the BBB and filling a claim for my money back. dasmit6 1/10/12 My rating is for customer service, not the products. I have spoken to 11 reps in 2 days in an attempt to cancel my modem and cell phone. In the meantime, they insisted that I signed up for auto pay which I did not, i made the mistake of paying on their website and they retained my information. Guess what, they took an unauthorized payment today as well. My journey began 3 weeks ago when I went into a retail location and was informed I had to call 1 800 CRICKET. All the reps wanted to do is verify my information and understand why I was canceling and then attempt to resell me. I did enjoy the the products, but good luck if you ever try to cancel. They become very unfriendly and provide poor service After 10 reps,frustration that brought me to tears, I still have to call them and finish my business and I lost over an hour of pay on the call. Not looking forward to it and I plan to share this experience with anyone thinking about signing up with Cricket. dasmit6 1/10/12 Thank you for this website. I called the Cricket Corporate # listed above and was placed into the Escalations Dept. I believe my request is now being processed. I have reference numbers.The rep was there to help me and not force me to stay with Cricket. However, I lost $40 in hourly pay from all of the run around trying to get a $77 refund. Very sad situation. kevin williams 1/7/12 I am very disapointed,I have been a cricket customer for the past ten years..Before now I was a satified customer..Let me let people know how cricket has violated it's customers by misleading advertisements!! My phone was off for most of December,When I activated my phone..I had too pay for my new phone and the activation fee,plus a month of service..Cricket is a pre-paid no contract company...right!! Well like I was saying earlier..My phone was off most of December..I cut it back on December 30 2011..I Paid around $60.00.They turned around and cut my phone off four day's later..Talking about I owe for the month of January..Four days!! Remember my phone "Was off" all of December..I paid the "Bill" on the 30th..Well "Please explain" What did i pay for..Am I giving Cricket money for four Day,s of "Service"..I paid for the Month of December,But My phone was off until the 30th..How can I be compensated?? Big Bad John 1/6/12 How do I record converstions on my very basic flip top camera phone? I know the feature is on the phone. Thanks! Life Coach 1/3/12 I paid for a Muve Music phone and ever since (one month) my battery life is worth nothing. I have to charge it twice a day! My battery life doesn't last a full day. I tried all the tricks to saving the battery life and it still hasn't helped. I'm going to my cricket store to see what they can do. Wish me luck! 1/3/12 Cricket tells it's customers that service is restored within 30 minutes, I have been wating approximately 5 hours. At the end of the day, whatever you promise does not matter. Where is the customer service, is that asking too much? I have used this service for a number of years and have referred family and friends, but this situation has been a hardship for me. I would not complain if you had not stated that service is restored within 30 minutes of payment. NLR,AR Valerie 1/1/12 While I appreciate that I have unlimited calls and texts with my plan, this is only a benefit if the phones that Cricket sell you actually work reliably. The corporate store that is close to my home has an armed guard on shift at all times. After two hours spent during my last "experience" there, I found that my phone would not be replaced, even though it was within the one year warranty, because, as the clerk put it " You can't plug the charger all the way in the phone without 'raping' the internal electronics, so you can only plug it half way in, but you plugged it in all the way, so that is not included in the warranty" I spoke to the manager who repeated that I had "Raped" my own phone after conferencing with the clerk. I let then know that it was clear they needed that armed guard, as it is easier to steal people's money with a gun. Tina Sutherland 12/30/11 Please don't be fooled by the text you receive for deals cricket has to offer. I received text stating to upgrade or add a line of service and the first months bill is $15.00, I went to my cricket store and upgraded to a muve music phone and was told that I could not get my first months bill for $15.00 I have to add a new line of service. A month after, I bought my son a muve music phone and once again at a different store was told I could not use the $15.00 promotion for the first months bill this is only if you upgrade a current phone. I explained to them that I already upgraded a month prior and now adding new line of service and both times been turned down the promotion. I called cricet customer service.. what a joke! was told by the rep and the manager sorry, you can only get the promotion at a corporate store.. I stated why did the text not say go to corporate store. Why did neither of the cricket stores I visited and purchased new phones state you can only get the deals at a corporate store. I think this is lack of communication on Cricket's part and even though they may be a franchise store they still carry the Cricket name and someone should be able to help. The manager did not want to hear a word you said. I think they all read from scripts and don't understand anything you are telling them. I will be switching to a new plan. I don't think Cricket really cares about their customers. Tony 12/30/11 Cricket is affordable..I was paying over 130.00 a month for an unlimited plan with verizon, I pay about 54.00 with cricket. I had my Verizon DROID X flashed to work on the cricket networ k and it works great! Voice quality is good but that's probable. because I'm using a better quality phone then they Sell. I personally never had a problem with not getting a signal and I have traveled from NC to CT. I will give 5 stars when they offer true nationwide coverage. Lola 12/31/11 I too have fallen into the world of hell with cricket. I went to a store to purchase a new phone but the one I wanted had been used and looked worn the rep then proceeded to roll her eyes at me and then told me that if i am to buy the phone it would cost me 149.00 but the strange thing is that my sister had just bought the same phone for 75.00. So went to another company and purchased a much better phone at the same price. So i contacted customer service and asked to shut off my service but not before they issue me a credit sense i had just paid my bill today. The rep was so rude and incorreharent I had to ask for a supvisor. He came on and then stated that he will be happy to shut off my phone but refused to issue a credit. I then told him to leave the phone on so that I could use it for the month of service that I had paid for and he boldy stated I have turned your phone off and if you want it back on I would have to pay for it to be turned on WTF!!!!! I asked for the corporate office numb and he tells me that they dont give that information out and that he was located in Central America!!!! Unbelivable. Needless to say didnt get a refund and have no service however I have paid for it.. I feel that we need to all stop complaining and file a class action law suite. jay 1/1/12 Cricket Sucks we have had a phone with cricket for 6 months. our due date is the 18th we are disabled and this is our only phone. i get paid the 28th on the 19th our phone is shut off and we go from the 18th to the 28th with out service. i went to the cricket store and asked for the date to be change but keep the number we had. I was told no problem a pro rated cost would be charged and the due date would be the 3rd I went across town to be told they cant change the date I had to pay for service and then disconect wait 10 days then re connect with a new number in order to get a new due date. they were rude and abusive. when I told them they were full of poop and that they could change it they said it was against their policy to do so. i said you work for us we dont work for you and all you have to do is change it in the system. that I was going to pay for the pro rate amount but they would not do it. poor customer service is their bag. I have been paying for a months service and receiving 3 weeks. this is not right. I want to gather up people and start a class action law suit on the company if you are interested you can email me at expumkindriver@yahoo.com and we can see what we can do to get comensated for our trouble Lisa 12/29/11 I previously posted my experience with this company. Today, I attempt to log on and again it won't let me. So again, I call India apparently, and speak to what they call customer service. Again I'm told it will take 48 hours to get the modem activated, when I ask why did it work last night for an hour and now it doesn't, the usual response "I don't know." When I asked why it would take another 48 hours to fix, the answer "I don't know." Well enough is enough, I returned the modem and the $30 pay as you go card to the Walmart, purchased a Virgin Mobil Modem, installed it and here I am on the internet it less than 20 minutes. So I search for an email address for Cricket's Corporate offices, finally find one, spend an hour and a half writing my complaint, send the email, only to go back into my email to find out that that email address does not exist. WOW!!! I would have never dreamed of a company whose vision is to not assist customers, to lie to them, to make empty promises and to just straight up not care. Karma is not going to be nice to the employees of Cricket, and you can bet that I will post, call and email everyone I know and them some to tell them how horrible this company is. Good riddance..... Kenneth Brooks 12/27/11 I bought someone a broadband device for Christmas and they have not been able to activate it. When we call they say someone will call back in 48 hrs. after 3 call and 3 (48hrs) I'm fed up. One told me that the device wasn't suppose to be sent to Walmart as a prepaid device and was a bad shipment. the device can't be activated. Maybe someone at head quarters can help (MEID # 268435460613768886)Model: HUAWEI EC1705 all I ask is for some assistance. Kenneth Brooks kmbjaguar@netzero.net (410)736-8131 Bud Later 12/27/11 Cricket phones are tht worse experience we have ever had. We went to a Cricket Phone store in west jordan, Ut. and they gave an address in Texas to mail our monthly BILL IN phone we did so about December 20th. ABOUT CHRISTMAS TIME IT WAS WEIRDLY CONNECTED WE GUESS SO WE COULD TEXT COMMERCIALS FOR MORE EXPENSIVE PHONES. NOW IT IS DISCONNECTED AGAIN? If any of you have any solutions to this horrible service email us at colleenlaterart@gmail.com Our cricket phone number is 801-854-2136. We will very soon go to another phone company. Are we Flakes? Hardly--we haved paid cash for a new home being built here in Saratoga Springs, Utah. Bud Later 1974 Trellis pl Saratoga Springs, Ut. 84045 Lisa 12/28/11 Well, I purchased the cricket broadband modem. I brought it home, installed it, and bam-a message came up telling me to call customer service. So I did, after being on hold for 25 minutes, I get a man who could barely speak English. I tried to explain to him what was going on, he had me reboot the computer, move the modem to a different usb port, manually connected...etc...only to have it not work. He then stated he would put in a ticket to tech support. When I asked to speak to his manager, I got another person who could barely speak English, by now, I'm furious...I asked him for someone who speaks English as a native language and he told me that was not an option. I explained to him that what he was providing me was not customer service and all he would say is transferring you is not an option. so I hung up...called back and another 25 minutes later spoke to a young woman named Emily (yeah right...she was Indian but ok...)explained the situation to her, she stated that they only sell one modem. when you get the modem you have to call so they can tell the modem that its a monthly plan modem or a pay as you go, I told her great tell it it's a pay as you go, she stated that it would take up to 48 hours for them to get the modem reprogrammed. She apologized for the hassle and gave me a free month. GREAT!!! The next day I tried to get online, and it let me, for a minute, then cut me off. So I called again, I simply asked the rep. how much longer, and his response was I don't know. So I asked him, could you call tech support and give me a time frame? As soon as possible is the time frame. I explained that if it was going to take longer than a day I would be returning the modem to the store and going with another provider, he daid "do what you feel you need to do." WHAT??????? I then asked to speak to a manager, explained the whole deal to him, he stated he would call tech support and call me back....I asked him how long until I hear back from him...he said a half hour...well it's now been 3.5 hours and no response, but it is working now....So my complaint...SPEAK ENGLISH!! two-the cusotmer is always right....three-as soon as possible is not an acceptable answer, four-train your people on how to speak English, how to be polite and most of all how to resolve issues!!!!! And by golly don't you DARE tell me that you can't let me speak to someone who speaks English...if you choose to run a business in AMERICA where the native language is ENGLISH, than train your people how to speak it!!!! Susan Marquez 12/28/11 Living outside the city limits, I do not have access to high speed internet except for satellite (requires contract) and Cricket. After only six months of Cricket Broadband I am very disappointed with their billing. I refuse to being forced into any form of automatic payment after all the bad reviews I read. Therefore, I send a check each month a full ten days before it's due. They must need much more than ten days because the checks are not being posted. I am getting past due e-mails. I would never recommend Cricket to anyone for this reason. Incompetency is the norm. As soon as I can get another service, I will drop Cricket. I do not use their cell phones nor would I ever in the future. Very disappointed. No other company I do business with has this "check in the mail" problem even with snail-mail. Angela 12/22/11 I am totally disgusted with Crickets so-called customer service, which is non existent. It is ridiculous that although I have put in for automatic payment on 2 phones and 1 modem. The direct payments only seem to go through every other month. Trying to get to speak to an actual person (prefer one who speaks or understands English) is a complete and utter (not funny)joke. I have been complaining about Crickets automated service for over 3 years now and the issues get worse. The price for the phones and the unlimited service is the reason why I went to cricket but the frustration on a monthly basis to either get the bill paid or to find out that for whatever reason the automatic bill pay did not work is like finding gold at the end of the rainbow(there is none). If and when you do through you are so frustrated that you don't even want to be bothered. Also the number at the top of this website must be a ghost number since no one ever answers the phone. I am going to send this to the corporate email address and see if that will work (probably not) axis58 12/24/11 I have spent 45.00 on phone calls to cricket broadband telling them I cannot download anything because the connection is to slow.They kept promising they were looking into it and even gave me a work order number(you see where this is going).You will hear from us within two days.Two days later they cut me off and told me I had downloaded my 2.5 gig. limit in less than 10 days. I couldnt download 2.5 gig with this service in ten months much less 10 days. Word of mouth is a strong tool and so is the internet,I intend to use both to warn people of the out right ripoff of cricket wireless. And please someone give marsha at the top of this page a midol. Sally 12/25/11 The apps on my phone kept moving around, it would never stay in the same spot. Cannot receive calls. voicemail is blurred. Incoming and outgoing messages. Went to a cricket corp. Becky 12/26/11 I paid in advance in October for my November bill. Cricket then contacted me saying they had not received my payment. I faxed them the confirmation of payment they sent to me and my bank statement showing the money was taken out of my account by cricket. I then decided enough was enough and took my service to another company requesting a refund for my pre payment. This was on the day before Thanksgiving. I then was told I had to yet again fax the proof of payment over to them within 24 hours or I would not get my refund. I spent my holiday seeking a fax machine to fax this info over to them. It is now December 26th and I have not yet received my refund. Cricket states that I need to again fax over the proof of payment again in within 24 hours to get my refund. I had been a customer for years before this and am incredibly upset that they sent me a card in the mail statig that I need not worry about my past due charges if I want to come back to them. WHAT PAST DUE CHARGES? They owe me. Becky 12/26/11 Better Business Bureau, This complaint is about my experience with Cricket Wireless; I paid in advance in October for my November bill. Cricket then contacted me saying they had not received my payment. I faxed them the confirmation of payment they sent to me and my bank statement showing the money was taken out of my account by cricket. I then decided enough was enough and took my service to another company requesting a refund (29.62) for my pre payment. This was on the day before Thanksgiving. I then was told I had to fax the proof of payment over to them within 24 hours or I would not get my refund. I spent my holiday seeking a fax machine to fax this info over to them. It is now December 26th and I have not yet received my refund. Cricket states that I need to again fax over the proof of payment again in within 24 hours to get my refund. I had been a customer for years before this and am incredibly upset that they sent me a card in the mail statig that I need not worry about my past due charges if I want to come back to them. WHAT PAST DUE CHARGES? They owe me. I have called Cricket Customer Service several times over the past two months and even tried the corporate office (which just rings and rings forever). I feel like I was stolen from and also cannot get them to stop sending me mail or texting my new number. Can you please help mediate a solution as I want my refund based on principle alone? vbzoka 12/19/11 I love crickit comunications,i own this company in my imagination....i will cancel all your plans and smash all of your phones,pay up now with my flexible bridge pay. this payment method ensures me money from you the idiot customer... after I recieve your bridge pay,i shut your service back off hahahaha im the boss of your communications MARSHA 12/20/11 ALL YOU GUYS BEING "HATERS", need to stop being so damn high maitenance! you pay for what you get, so stop piss whining because your having an issue! maybe its actually YOU who has the bad additude. You probably dont get anything resolved because your heads are so far up your righteous ASSES to where you dont have the patients to let them try to help you! Steve Thompson 12/15/11 I recieved a two texts from cricket last saturday december the 10th advising me to refer to gift 4444 for a free month of service along with happy holidays from cricket.I replied to the text and was told the phone wud be turned on in 12-24 hrs.Monday rolled around and still no service.Tuesday I visited the local cricket store and showed the cricket rep the text. he called customer service and put them on speaker phone so all cud hear.His exct quote was,I guarantee the phone will be turned on today.Not to my surprise wednesday morning the phone was not turned on.I called the store rep I saw on tuesday and once again customer service promised to have the phone turned on today.Lo and behold thursday morning the phone was still not turned on.At this point offended and upset I called the store rep once again.He informed me the phone was canceled period and advised me to visit the corporate office in houston.Being disgusted with crickets pis poor service at this point and losing all faith in crickets ability to commit I was not going to drive to the corporate office to make a wasted trip.The store rep gave me the phone number to corporate and made clear to me it was a waste of time as they wont answer the phone.Go figure. I asked him why they canceled the service when they text me saying my service for the next month was a christmas gift along with corporate not answering the phone. His response was I dont know.What an answer,I dont know.I have been with cricket for three yrs and have paid for my service faithfuly.I fell behind the last month due to unemployment and hard times.Cricket interupted my day with a text giving me a gift for christmas and then after chasing them around for four days canceled my phone permanently.The store rep has all my notes to validate their commitments to me on the computer and still I got a slap in the face.after reading all the above comments as well as my own it goes to show you whoever is the big man in charge runs a sloppy pis poor business with no integrity.how wud you feel if I offered you a gift and then zeroed your name out.their standard is way beyond poor and I will make sure to tell everybody. CHRISTIAN S. BOSKOVICH 12/12/11 I am one of the Cricket Customer Service Representative here and i read all of our Cricket Customer`s Emotions and feelings.I understand how they feel and as much as possible hope they understand how i feel why i would like to leave this Company for personal reasons. Career Growth and Excellence is my Goal HopE EVERYBODY!!! Understand.For this instance. kindly call me on my mobile number and i will provide you my phone number.I lived in the Philippines Manila and Celphone / Mobile number is (63)country code and my area code is (02) and my phone number is 939-4769281.Just in case you do have problems or issues with your PHONE WITH CRICKET. My residence address or my home address is 67 Nursery Lane Santos Village Zapote Las Pinas City 1742. Philippines . Manila. CHRISTIAN S. BOSKOVICH 12/12/11 MY NAME IS CHRISTIAN S. BOSKOVICH AND IM ONE OF THE TENURED CUSTOMER SERVICE REPRESENTATIVE HERE I AM JUST WONDERING WHAT IS GOING ON WITH THE PEOPLE AND STAFF HERE WITH CRICKET.I AM VERY SORRY BUT I WILL RESIGN SOON TO THIS COMPANY.WISH ME LUCK FOR MY SUCCESS AND MY CAREER GOAL IN THE FUTURE. I LIVED IN THE PHILIPPINES AND MY MOBILE NUMBER IS : (63 ) COUNTRY CODE (02) AREA CODE AND THE PHONE NUMBER IS 939-4769281. THANK YOU AND GODSPEED WITH MY CONCERN AND ISSUE. Barbie 12/14/11 I have been a cricket communications client for over two years. months ago all three cell phone lines started having issues with the text messaging as well as the data. After 8 months of calls, tickets, emails, taking the phones to stores the texting was resolved. For the last month I have attempted to no avail to resolve the data portion and was told by the technician who finally fixed the texting it was probably an equipment issue. I spoke with Mr. Ojeda National Sales Operations Manager at Cricket Regional Customer Operations Manager at Cricket Communications on Friday 12/9/11 and with the usual condescending attitude of the San Diego office and similar accusatory voice I had received previously he stated our phones were in actuality NOT having any issues. I ended the conversation with him offering to meet him to show him the error messages two of the phones continue to receive and in hopes we could resolve this problem once and for all. He called me back and set up an appointment the next morning. I met with the Pete Ojeda that Saturday at one of the stores and provided him a detail list of site we attempted to go on both phones the day before, times and error messages. As we stood there, I also showed him on the spot the problems we were encountering just hear him say “it seems you expect a 3g service when you have a 1g” , I explained that no, we simply wanted a service that did not have multiple daily messages when attempting to log on yahoo, hotmail ect. and he proceeded to amongst other things to inform my husband and I that and I quote:”you are receiving the service that you pay for and for the kind of phone that you have, this kind of issues are expected, you will not be able to get on many sites' According to him even his wife had the same model phone [msgm8] with similar issues and all though there are pre-set settings one should not expect to actually access it. In his normal accusatory tone he scolded me for "my behavior by contacting his higher ups" after he stipulated your company would not do any further attempts to resolve this situation and he had received the Okay from all his superiors to cancel our service and send us a letter of termination. Today 12 days before Christmas my daughter, husband and I awake to find that this kind of bulling strong arm tactics and intimidation are not rare with cricket communications a subsidiary of Leap, as easily planted on every sight you go on when you goggle the company information. My phones all have been disconnected, this morning i made a $135 payment just to find out that the month they credited has been reversed and now I am being charged more than that and a full cancelation notice appears on the screen when you speak with customer service . I have been sending emails to the corporate offices as well as executive team to no avail. 2 of the phones that still have issues were provided by the company when we continued to have issues with the texting and data in July 2011 and I purchased my android for $99.99 that same month which removed the data problem only. Up until November 2011 the texting had not been working properly on ANY of the three lines. Sadly as with many clients who have worked hard for their phone service we are being bullied because yet again this corporation seems to believe that they can do as they please without any accountability virtually saying that you and your family do not deserve a reliable service with customer care. Help me and others say “NO MORE” to such practices and telling BIG corporations to remember that we are the reason they are so big, customer service is a right not a privilege! Free to contact: Pete Ojeda Regional Customer Operations Manager at Cricket at 760-755-4930 his cell [you will hear a sublime song but it is his cell] or Stephanie at 858-882-9082 office number both work for the corporate office Myrna Collazo 12/7/11 This is an unusual email. I am a mother of three, but who currently only has one child living at home. This christmas, we will have no money or gifts for our son, he is ten. I am asking you if you please can help us. We have been a valued customer to cricket for years, about five. I am humbly asking for any help, of any type. For us to be able to buy our son at least one gift. thank you 615-568-4620 Martin Flores 12/7/11 Can’t believe it! I have spent hours on line to support. I tried to buy a phone that was on sale from the web and it kept saying “The shopping cart is unavailable at this time. Please try again later.” I had purchased my last phone on the web, on sale. I had a problem then, but they finally fixed it. The support person gave me a number to call and said they would help me. When I called the number they gave me they said it not right place and gave me another number. This happened twice more. They told me nothing was wrong with the web site and they had not received any calls to say the site wasn’t working. Liars! I was finally told to go to the store and they would handle it. When I went to the store the manager of the Springfield, OR store wouldn’t come out of the back to talk to me. My 1 year old phone is dying and I can’t spend a lot of money (Retired on fixed income) for a phone. What a bunch of lying crooked people! Only said 1 star because they didn't have a no star option james taylor 12/7/11 ive ben with criket for 12yrs and ive ben agravated several times but never have had a store rep yell at me while im politly telling him the problem he had me so inferiorated that i yeld back and as i did i as so close to the desk i accedently knocked over there computer screan opps i dont feel bad at all they riped me off on flashing 3 phones at 65 each and nun of them worked properly CRICKET IS NOT CAPABLE OF FLASHING PHONES THEY PUT TEMPORARY FLASH ON YOUR PHONE SO U WILL HAVE TO BRING IT BACK AGAIN OR THER ANSWER IS U MUST BUY A CRIKET PHONE IT WILL WORK WEN YOUR IN THE STORE BUT LATTER YOUR NET ,MMS, OR SOMETHING ELSE WILL FAIL SO U HAVE TO BUY THERE CRAPPY PHONES SO FUK U CRIKET AND YOU INDIAN CUSTOMER SERVICE AND THE LIL 4 FOOT FUK THAT PISSED ME OFF TODAY !!!!!!!ALL THEY DO IS LIE AND PASS THE BUCK TO THE NEXT GUY THET SAY WE MAKE IT EASY LOL IM GOIN ELSE WERES !!!!!!!!!!!!!!!!!AND ILL ENCURAGE EVEYONE I KNOW AND MEET TO DO THE SAME !!!!!!!!!!!!!!!!!!!!!!!!! Just Another Dumb customer to them! 12/7/11 Please tell me!? If U buy a brand new phone and it's broken when you get it wright out of the box....... WHY in the Hell must you pay to exchange it when it's under warranty!? ANYBODY??? Also.... WHY, if you don't like the phone and there is nothing wrong with the phone, you can't exchange it for a different one!?!? I personally think that Cricket is crooked! I also believe that Cricket does not CARE about there customers! They think we need them! THEY NEED US! Don't get it wrong CRICKET... Without customers, there is no Cricket!! Your company is out to please its self and pad ur pockets with your REDICULOUS programs and rules.... I personally am typing this via IPhone and will never recommend Cricket to anyone! I just watched a friend go through all of there BS for days!! An still nothing done! BOYCOTT CRICKET IF YOUR SMART!! Shawn Marrow 12/6/11 I was on the phone for 50 minutes and 34 seconds. The manager spoken to hung up on me even after asking that be transferred to someone else. I have gone through several supervisors (Josh, Seth, Emmanuel, etc) and a manager who stated that her name is Susan. All I wanted to assure for the past three months is that my billing date is changed to assure that I am not CONTINUOUSLY interrupted in services. I recorded the call where I was insulted, lied too, and was advised that "It is not always about me" in advising the so called manager that the call was being recorded she stated that she didn't care. I have been a client for almost 4 years. Susan advised me ... being a customer since March 2011 doesn't make me a customer for 4 years. Please note ... my account and number has been changed. I need not lie about my time being with Cricket. I have paid on time for years and just began experiencing a financial hardship recently. I wanted to resolve a situation before it actually began. I have decided to change service providers and seek legal council. My advice to ANYONE connecting with Crickets Customer Service ..... record all calls. IGNORANCE, IMMATURITY, and a bunch ^@@(#&$%. Wish e luck in this lawsuit. Anyone wanna join me in litigations ... contact me at cricketlitigation@gmail.com also look us up on facebook ... Cricket Litigation. Latazia Williams 12/6/11 I have the MSG II from Cricket. I bought my phone from the Cricket store in Mt. Holly huntersville Rd, Charlotte, NC. That is the WORST phone service I have ever had. The guy that runs the store told me that if I had an issue with the phone, I can bring it back and exhcange it because I bought it out of his store. Not even a month after I had the phone, it began hitting buttons on its own and pulling up pages I didnt try to access. When I took it back to the store, the guy said he can't just exchange it, I would have to contact their Corporate office. I went in his store and had to pay $143.00 and he wouldnt even exchange the faulty phone HE KNOWS HE SOLD ME. Cricket SUCKS and it is the worst phone company I have ever had. As soon as I get a change to get rid of them, I WILL. Dawn K 12/6/11 AS I SEE MANY PEOPLE HAVE THE SAME COMPLAINTS I DO! I HAVE TRIED TO CALL A MANAGER OR SUPERVISOR AT THE 1-800 NUMBER BUT TO NO AVAIL. YOUR CUSTOMER SERVICE MUST BE GIVEN A SCRIPT TO GO ON. BECAUSE THEY ALL SAY THE SAME THING..SORRY, ILL TRY AND RECTIFY THIS, WHICH NEVER DOES,SORRY CANT FIX, SHOULD WORK NOW..AND 98% OF THE TECH SUPPORT PEOPLE DO NOT SPEAK CLEAR ENGLISH. WE HAD ANOTHER SERCIVE FOR 15 YEARS AND DECIDED TO SWITCH BECAUSE CRICKET/SPRINT HAD A MORE REASONABLE PLAN...TURNS OUT NO WORTH IT. WE PURCHASED THRU HSN WHO HAS BEEN INFORMED OF THIS POOR SERVICE, ALMOST ALL APPS, OR SERVICE DO NOT WORK. ALL THE TIMES I HAD CALLED TO GET HELP NO RECTIFICATION HAS BEEN MADE. THIS IS WHY I AM WRITING CORP OFFICES, THEY ARE REPRESENTING YOUR COMPANY. TRY CALLING THE 800 NUM YOURSELVES, THE ONLY LIVE OPERATOR YOU WILL GET IS TECH SUPPORT. THERE IS NO HELP THERE AT ALL. ALL THE SO IS TRY TO MAKE NICE. APOLOGYS DONT FIX THE PROBLEMS. YOUR PAYING PEOPLE FOR WORK AND THEY ARE NOT PROVIDING SERVICES YOU GUYS PROMISE... michael stevenson 12/6/11 you need the possibility of a lower rating. do you even have people that work there or just an automated run around system to frustrate customers even more than they already are with your lack of customer service option? Tameka Moore 12/3/11 Cricket has the worse customer service I have ever experience. I was charged twice on my debit card for one month and I have been trying to get this resolved for over a month. No one will call you back or try to fix the problem. I faxed over my bank statement showin that I was over charged and they still want my to pay. I hate the service and reget every changing over to Cricket. Tina Brooks 12/4/11 Cricket has the poorest customerservice I have ever seen, I called the cricket store at 2035 Union onDcember 2,2011 I was told by someone that you'll have a special on your android phones $39.99 and $49.99 she ask me do I have Cricket services and I said yes and ask me how many have do I have I told her one and she said ok I ask her how long will the sale last and she said December 05,2011 and she gave me her name and told me to ask for her but I forgot her name I went to the Cricket at 2035 Union on December 3,2011 and I was ask did I need any help I said yes I asked the lady about the Android specaaid and she said the phones are over there she didn't aswsist me she just pointed to the phones and that was it and I was there for almost an hour and someone from Cricket said that if you are trying to pay your bill our system is down so you will have to pay your Villarreal the machine not once did they say can't assist anybody a customer that was walking put told me they just had people waiting so I left and went back on December04,2011 and the lady told me that. the only way I can get a Android phone for $39.99 or 49.99 if you are adding a line but that is not what I was told over the phone I AM VERY VERY UNHAPPY WITH CRICKET CUSTOMER SERVICE ALL THE WAY. 11/30/11 May I just say in my 50yrs of doing business from both sides of the coin. This has to be the WORST experience of my life. Oh yes I have called every area and every number possible,spent not only my money but lots of time. For what??? absolutely no satisfaction. However there is relief because I will bad mouth this company and the horriable service to every person I come across with a phone attached to his or her ear. It will be for me a true mission to save someone else from CRICKET. CAN'T BEAT EM...CAN'T JOIN EM... BUT I CERTAINLY WILL PUT THE TIME INTO MAKE IT VERY KNOWN JUST HOW POOR CRICKET AND ITS REPRESENTATIVES CONDUCT THEMSELVES !!!!! Verizon please take me back. I will take the contract! Doug 12/1/11 Cricket doesn't even deserve one star! But it's the lowest selection available. Recently Cricket had an issue with their service, and it was causing me to get as many as 1500 text messages a day directly from Cricket - specials, confirmations, etc... This went on for 7 days SOLID up until I switched providers. To resolve this matter, I talked to tech support at least 20 times, talked to 3 managers, talked to 3 account specialists, and I talked to local stores. The issue was never resolved! And the people that I talked to couldn't get me off the phone fast enough. Now that this nightmare is over, they wouldn't even give me a credit, because I cancelled my service - LIKE I HAD A CHOICE. Their contract states that if you cancel your account, you can not get credited. I think with 1500 text messages a day and NUMEROUS notes on my account about the issue, they can make an exception. I could honestly care less about the money; it is the principal of the matter. With customer service like this, the company won't last long now that there are better alternatives available with the same price structure. I will never use Cricket again, and I am spreading the word about my experience. And we have since cancelled all of our phone lines with Cricket, not just mine. eric 11/29/11 WARNING!!!!!! CricketBroadband Sucks!!!! After purchasing a modem, I found out i'm in a poor service area. I spent over an hour,more then once, with a customer service rep that i could barely understand to find this out. Dial up is faster! When I asked what they could for me, I was told nothing. So, I wasted money on the modem($159 plus tax), alot time and hours in cellphone minutes. Also, was told the first time i contacted them i went over my gig limit so, i purchased the larger plan and still had same problem. Spent more time speaking with someone,who i could barely understand, and was told it was my computer. After literally arguing with the rep telling her my laptop was brand new, she ran a speed check and told me my service area was poor. I will be contacting the BBB, i cant believe the run their business this way! Not to mention their customer support can barely speak english and are not even in this country! Shame on Cricket Communications! Also, I work at a local news station so, you can be assured the local public here will be informed. I am also contacting the New York State Attorney's Office to file a complaint! CAYLA 11/19/11 I HAVE THE ASACEND SMARTPHONE AND THIS IS MY 4TH PHONE BECAUSE ALL OF THEM JUST STARTED NOT TO CHARGE AND MY COUSIN HAD THE SAME PROBLEMS...YOU GUYS NEED TO DO SOMETHING ABOUT THEM LIKE HAVE A RECALL OR SOMETHING...MY FAMILY HAS BEEN WITH CRICKET FOR 5 YEARS NOW AND NEVER HAD A PROBLEM UNTIL NOW...NOW YOU GUYS NEED TO DO SOMETHING ABOUT IT.... elaine marie ley 11/14/11 I never had trouble with cricket until last March 2010. It appears someone technologically inclined constantly hacks into my phone line. It is the basic plan, no voice mail or internet. I pay every month changing from personal checks to money orders. I have always paid my phone bill on time. However, for the last three months, I have had my phone stopped and I have paid on time. This time I paid November 7, 2011 very early to avoid problems which should never happen. The money order was sent on October 10, 2011 and yet Cricket stopped my phone. This is the third time and I am sick of going in person showing receipt of payment then to have to wait 2 weeks and NEVER hearing anything from Cricket customer care personnel. It is either mail fraud or Cricket Employee Fraud. If all customers are treated as badly as I am, I am surprised you have a company at all. You have my mailing address and I expect acknowledgement of this email by usps mail. Thank you. zandria brooks 11/12/11 I TURNED MY PHONE SERVICE INTO A PAY AS YOU GO ACCOUNT AND THEY TOLD ME AFTER A MONTH WAS UP IT WOULD BE CHANGED BACK INTO THE ORIGINAL CRICKET SERVICE SO AFTERA MONTH WAS UP I WENT TO GO PUT 40 DOLLARS ON MY ACCOUNT LIKE 3 WEEKS AGO THEN THE OTHER DAY I HAD WENT ONLINE TO MY CRICKET ACCOUNT AND IT SAID IT WAS STILL PAY AS YOU GO SO I CALLED THE 1800 NUMBER FOR CRICKET AND TALKED TO THEM ABOUT IT THEY TOLD ME THEY WOULD CHANGE MY SERVICES BACK AND SAID I COULD STILL KEEP MY NUMBER I GUESS THEN THEY TOLD ME TO MAKE A PAYMENT O I DID SO AND THEY TOOK MONEY OFF MY CARD AND SAID THE PAYMENT DIDNT GO THROUGH SO I WAS MAD THEN A LIL AFTER THAT SHE TOLD ME TO JUST GO TO A CRICKET STORE AND MAKE A PAYMENT SO I DID THAT AND THEY TOLD ME CRICKET CANCELED MY ACCOUNT AND MY NUMBER! SO IM HEATED BUT I STILL PAY FOR NEW SERVICE BECAUSE I NEEDEDA PHONE.. THEN I CALLED THE CORPORATE OFFICE THEY SAID I CAN GET MY NUMBER BACK THEY PIT OUT A TICKET FOR IT AND I BEEN WAITING LIKE 2 DAYS NOW AND STILL DONT HAVE IT IM TRYING TO BE REALLY PATIENT WITH CRICKET BUT I CANT BECAUSE I HAVE HAD PROBLEMS BEFORE!!! Andre M. 11/9/11 I am so pissed at this time that it may take me an hour just to type this. First my only point is about cricket !!..x.?!!, and I want my money back. I ordered two phones online on 11/06/11. Got a confirmation email and number and was told my phones would be delivered on 11/08/11 'their policy-overnight delivery'. On 11/08 when I had done a order confirmation check on my phones. The site tells me 'in process'. This is at 5pm EMT when express and regular mail are basically shut down for the day. After calling to speak to a CSR. They tell me that there was an error in processing my order and blatently told me I am not getting the phones. Now mind you I paid for these phones online with a debit card, so i watched the funds come directly out of my account. As of today 11/09/11 still no resolution. They continue to blame the process on my bank,'which I have been with for 7 years'. Saying that they are holding the funds. "No they are not". Sorry to say that after talking to my bank and explaining the situation. The only thing the bank could do was wish me luck on getting my money back. And added that the process went through smoothly and that cricket has my money and that they have customers of the bank complaining all the time about cricket. i consider myself to be a God fearing person and I strongly believe in "you reap what you sow". Business is business, lying is lying, theft is theft. All things are handled accordingly to how they are presented. Mat. W 11/3/11 I set up BPay so I would not loose my service until payday. Hugh mistake. I paid my BPay payment as told by Cricket and they turned off my phone anyway. I had to pay the full amount to get my service back. In the mean time if I tried to call for assistant (*611)the phone would disconnect me because I had set up a BPay account. There was no way I could talk to a person about my account. What kind of company has no way or no phone number for a person to call for support when this happens. This is POOR Customer Service if I ever saw poor service. People have no phone, no money and no way to call customer service unless you pay your entire phone bill. Why set up a BPay account if it will not work. Every company needs a service line where its customers can reach a live person. 11/8/11 Cricket ripped me off!! I purchased the phone that does muve music and paid the first month total. With the blue tooth and the headphones that I got, the total was 224 and change. I still cannot get text messages nor can I access muve music application. When I went to them with this issue I was informed that it was not Cricket, but the other services. I ported my number in from boost and was having no problem with getting text on that phone. I tried to tell them this, and they said that all they could say was that it was my family and friends phones and not the one I had just purchased. When I asked them for another hand set they told me that because I had more than 30 minutes on it and there was nothing that they could do to help me more. isaac tucson az 11/1/11 I ordered phones online. I received a phone that is currently activatolutions ed on another account in who knows what part of the country. After 7 hrs on the phone with 8 different people the only solutions given to me were to return the phones and wait 30 days for a refund or wait another 24 hrs to get a call back to see if they were able to fix the problem. How can a company be so divided within itself that you cant return an item bought online from them directly to one of their stores? Or how is it possible that the only people that are suppose to be able to help dont even speak good english! Ive had this service for 1day and its already turning out to be very disapointing! If youre thinking about starting service with cricket think again for real! I think Id rather be stuck in a 2 year contract with a company that actualy delivers quality to its clients! Jerry Aubrey 10/27/11 I was told when i purchased my phone that I had no contract and would only pay for the months that I used my phone. I went to the hospitail for a few weeks and when I returned home went to to cricket office to reinstate my service. The cleark took my money and told me that my phone would be reinstated. It never was and when I called to complain they said that I owed for the month that my phone was shut off even though I have no contract. I told them that I was not going to pay for a month when I had no service and just wanted a refund. Cricket told me that they do not give refunds! Needless to say I am going back to att. F..K Cricket! Jackie 10/26/11 This is without a doubt the WORST cell service. I purchased a phone on Aug. 18th and since September 5th, consistently, have had a voice mail problem. My voice mail keeps cutting off, sometimes don't even get the messages, my husband call and the message he got was my phone was disconnected. I have been refreshed, rebooted, been to the store where I purchased the phone,sent to the main office, called corp. office in San Diego and each time I am told that a ticket has been put in and someone will get back to me within 7 - 14 days. It's obvious that the IT people can't fix the simplest of voice mail situations. This morning I was on the phone with a corporate person who kept me on the phone for 20 minutes asking the same questions over and over again. I finally had to hang up. HORRIBLE service. Would not recommend anyone to use Cricket Lissa 10/24/11 Absolutly the worst broadband service!! Never stable, connects, disconnects,one line,4lines,never an american rep you can speak with. Argumentative indian reps, rip off to the max. Wouldn't even consider a phone from them ever! John Doering 10/21/11 Cricket Communications is quite possibly the worst telephone company operating and being allowed to continue to operate in the US. I called and made a payment with a debit card 2 daYS AGO AND IT STILL HAS NOT SHOWN UP ON MY ACCOUNT OR ON MY PHONE THESE PEOPLE ARE f------ MORONS TO BE POLITE! Lee 10/22/11 They're the worst cell phone company by far. I purchased a phone in July 2011 and the GPS/Locator never worked. They don't track or document your trouble tickets and they closed trouble tickets without coordinating with the customers. This make them seem responsive to their customer's concerns. I was warned about their customer services. T.D. Kansas 10/19/11 I payed for cricket broadband service $45.00 a month. i had the A600 broadband service transferred to my name I have been paying for it for 2 months. half of the first month was great then it slowed to a crawling 6.5KB/s. I called a cricket representative from india and politely argued over the phone for 45 minuets. Took a flash ping speed test. the rep said every things normal at 1.4MB down I said no it is not im only hitting 6.5KB/s. Then the rep said Its probably my computer. I said Its definitely not my computer. Then the rep said possibly its what you are downloading I said no because anything i download only hits 6.5KB/s. I had the feeling i was getting the run around so i kept him on the phone went to a web site and started downloading something and said see only 6.5KB/s at that point after 45 minuets poor lingual and fast sharp speakings What What what runaround runaround He finally broke down and told me I had exceeded my 2.5 gigabyte cap. I said WHAT??? What do you mean 2.5 gigabyte cap??? I had received the broadband from my sister and had it transferred to my name but I had no prior knowledge of this 2.5 gig cap and they failed to inform me until that rep told me 1 1/2 months later. I believe this is not legal and will definitely be looking into it thoroughly. possibly with a little luck ill get some where. if not a refund my goals are at least to not call it unlimited. also a transference of service Requires them to provide a free master booklet of all guaranties warranties and terms of services. I got all the time in the world and nothing to lose. THEY YANKED MY TAIL SO I'M TURNING AROUND TO BIGHT. WISH ME LUCK!!! John Sroka 10/14/11 Well you got rid of the feature of going to Games/Apps so I could access my email. Now you have done away with the mms.mycricket.com feature. What are you doing away with next? Why do you not tell people of the features you are deleting? Yet you have not added any features, makes no sense to me. And I want to speak to someone that can speak English when I call technical support. Apparently they were not even aware of the features you have deleted. I do not know how to download pictures to my phone from my Yahoo account and your technical support staff was not of much help either! I am VERY disappointed by your lack of Customer Support. I cannot imagine you all staying in business with your lackluster attitude to the consumer. NOT all of us want to just download music nor do we want to be treated like third rate customers that cannot go to ATT, T-Mobile, etc or one of the BIG cellular carriers. Wake up Cricket..customers should be Priorty One! Valorie Wickliffe 10/11/11 I purchased a new Samsung Vitality and received it. Customer Service in the beginning was very helpful and gave me the new phone number and told me how to and what numbers to call to set up the service. During this process, I found out that the number belong to someone else, CS could not find any information on my file and then told me to callback....computer problems. I tried three times and still no service. If I am not satisifed by this evening, I am sending it all back...Spending that much money and that type of service only tells me, it's not over..... shaghaf (shaw) janjua 10/11/11 my name as you know is shaw. i must speak with the owner of the company who use to live in utah. i have been out of the country for 2 yrs and lost his number. please know this is not a prank. he knows me well for a long time. and i must speak to him. you have no idea how important it is that i speak to him. again he is a friend for a long time. and you can call it life or death situation that i must speak to him. again my name is shaw janjua shaw is short for (shaghaf). my number now is international code 001-345-73-99969 e-mail shaghafjanjua@gmail.com. please let him know i must speak to him ASAP. he could just call me and i would call him back. i am in pakistan right now. so i am out of the country. again this is not a prank or any game i must speak to him. he helped me and i helped some of his friends how i rather not say its between me and him. but i must speak to him its 9am utah time on oct-11-2011 please do not take this as a prank or any thing else i must speak to him. he knows me very well. thank you. Manny 10/12/11 I really upset with cricket, I really don't know where to begin so I wont. That should say it all. I just don't understand how difficult it is just to start up. I am a new customer and it has been already a week that my phone # from another carrier has not been ported over to cricket. I really do not recommend this, sad part i am stuck with it for now until end of the month. karl 10/10/11 i have problems whit the store 75 av and thomas inside the desert sky mall i went to cricket store to activate my phone i have to wait 3 hrs and they toll me that my cant be cricket? at the time they allready charge $110.00 and they dont want refund my money razon cuz they allready make the activation i ask for the superviser they toll me its not here went he will camback i ask they toll is on vacation for 4 weeks? the service on the store is very bad please dont go 10/4/11 cricket rip me off twice i will never go to them a gen tay sold me a broke phone sad i could not return it and i only had it for one day and am piss off and then i went to the stor the man was rely nasty to me and rold am gonna get fox news in this the phone i had befor that just stop working out of no weare and when i went to the stor the man act like he did not wont to look at it and then he sad i had to pay 20 dollars for a nother phone that fine but thay sold me a bad phone and when i went back he was nasty rould saying he did not care so what i ask hem to look at the phone he act like he did not wont to look at it and he .... piss me off Parker Trent Forsett 9/23/11 I have been a loyal customer for over 7 years plus. My account number is 33053975792 and my Cricket phone number is 720-495-2384. On 09/15/2011 I Paid $49.70 on my account to have my phone service turned back on. I was not able to use my phone threw the month of August 2011 due to non payment. I went to Cricket Communications at 8418 Pearl Street, Thornton, Colorado 80229 Phone Number 720-374-8090 and paid on my account. The store number is 3311 reg.#05 at 12:27p.m. Transaction #40795310. RSR:9999 keaton. Today is Friday 09/23/2011 and my phone was shut off! I need someone to fix this problem as I paid for my service and expect to be able to use my phone services that I paid for. Thank You Parker Trent Forsett Britny Tisdale 9/22/11 Cricket is the worst mobile service ever evented. I would never recommend Cricket to anyone, They need to get their SHIT together because I am not a happy customer!!!!!!! sean 8/10/11 i ordered phone online and they put incorrect shipping address, i could nt change it..and could not get fed ex tracking number to stop shipmant...what a mess! Nia 8/10/11 Cricket sucks. There customer service sucks. When you call for help the people are in India and have no clue how to help you. For 2 months all my text were sending 10X each to the person and text to me cam in multiple times. My husband who is deployed would text me at 3pm and the same message would come at 3:10, 3:55, 4:08,5:35,6:45,9:01,10:45,11:33... image if I get multiple text and how many duplicates I would receive. The manager says I can't get a credit because it was happening to many people. So I have to pay Cricket every month and then pay for their technical difficulties that inconvenienced me?Then when I go online it tells me I can't order my phone online so I need to go into the store. When I go to the store they can't give me the online price. On top of that when I have a problem with my bill the clerk says " I don't know I wasn't home with you when you paid your bill". You have a computer in front of you and can't tell me my charges and what possibly happen? This is the customer service of the uneducated. On top of that all the clerks have a dress code of dyed crazy colored hair, cleavage, tarantula eyelashes with 3 pds of mascara, and no freakin' name tag. The manager is scared of his employees who are ghetto in front of him. alicia m. 8/10/11 This company is horrid. 1. Customer service is the worst experience I have ever had. It's like they do not want to customers.2. I paid over the phone 2 times afterwards my checking account was being used to make purchase online. The second time I set them up by only using my card to pay them and no one else at all. They used it with in a week. The bank busted them. 3. I can never get a agent to talk to anymore. NEVER. 4. MY broadband service loses connection 5+ times a day. It's the slowest broadband I have ever used. There have been days it wouldn't work at all and no compensation was given. 4. My bill was 40 I got charged 80. Instead of returning my money they gave a credit. I thinks that's stealing..... 5. Never ever use cricket unless you like poor service ,thieves, ignorant customer service and don't mind losing your internet for 5 days and them saying "oh sorry u have problem would you like to pay your bill today?" And you pay and get charged double and they keep ur money and make u feel like its your problem and fault. I hate this company. They have done nothing but piss me off and steal from me. Good luck. jake h. 8/10/11 Worst company ever. Other phone companies offer the same plans now with no contract. Search around before you mess with this trashy company. Once ppl realize major phone companies have cheap no contract plans and awesome service compared to crap cricket. Cricket will go under. They raised their plans prices to lmao for what Idk. domonic w. lucero las vegas, nv. 8/10/11 the service and quality of cricket phones and employees sucks. the managers and the people under them are below human. every phone cricket offers, has no flash for the camera. how can that be? i traded in a $500 phone and was imediatly dissapointed as was the 4 others that came back in for refunds. i was promised call back repedatly but recieved none. i was kicked out and banned from the cricket store on w. craig and decatur . the mgr was not helpful and i was promised a call back with in 10 buiness days so thier "tec team" could access the cell towers in my area. this is unacceptable i said , thats when i got kisked out. it has been 15 buiness days and still no call. i went in to the original store to see the progress of my order, but , surprise! thier towers were down , AGAIN. i was promised a call back so i could pay my bill on this crapy phone but i couldnt even do that. i was in thier store "access wireless 2575 E. craig, unit E 702-586-1002, yesterday at 11 am. i still havent heard from ther. besides ever tring drugs at an early age, THIS IS THE WORST DESISION I HAVE EVER MADE !! I HATE CRICKET WIRELESS AND EVERYTHING UNDER THIER NAME. Stay away from this product, when a sales person tells you that they can guarantee that you get a signal in your own home. (ya), its time to get out. YOU HAVE BEEN WARNED! Thomas Leach 8/11/11 I recently bought criket wireless broadband. it ammounts to nothing more then a scam. In the store they promise unlimited internet. they say its fast. There is nothing unlimited about it. once you hit there usage cap they cut your internet speed down so much that it can take 10 minutes to load a simple web page. SO i paid 100 dollars for a device and 55 dollars for a monthly fee and it amounted to basically 1 week of use. OUTRAGED!! Fran 8/13/11 This is the worst company ever.! when my phone got cut off for one hour exact Cricket made me pay and extra $65.(Unknown Fees) and my bill turned out to be $95.00 damn dollars thats crazy. and plus Cricket be giving out defective phones (Huawei Ascend) i hate Cricket! yall full of bullshit!!! Cricket is a disappointment !!!! Windy kenyon 9/19/11 I have cricket broadband and am on a billing cycle if the 12th of every month, never able to know when I am able to pay the bill, so I paid it today and almost got screwed out of 1 week of service until I complained! Cricket is month to month, no contracts, so how can they have a billing cycle? Unsuspecting clients are probably paying for service and not getting a full month of broadband, it should be from the date you pay to the next month same time! They credited my account 5.00 but won't change my date due to the date from when I paid, so even though I'm disabled, I have to go to a store to argue this to try to get it changed, this is fraud to all us hardworking people and I'm considering contacting the local newspaper about this! We should all come together to get this changed, the wireless phones don't run on a billing cycle! Let me know if you have any suggestions, thank you. Carol cloud/Fresno ca. WindyKenyon WILLIE 9/20/11 When I purchased service and the $30.00 plan I was told I could have International Unlimited for an extra $10.00, and that was a lie because all you get is forty minutes and that's it. Once you try to chat with the agents they tell you they only sell the service and I have to contact their customer service representative. How are you going to be able to make them understand anything, when they don't even know how to speak the correct English and they repeat their questions at least four times and that makes me mad. I bought two phones and one was a smart phone, so I was told I had to buy the $55.00 plan for that phone and a extra $5.00 in case the phone breaks down. This comes out to $100.00 plus taxes, so imagine what my bill will be next month. I was paying $133.00 for three phones with another cell phone company, but they were fair in what they sold to me. Donna Torrence 8/15/11 My fiance received a devastating text message from my phone that I never actually sent from my phone. This message has ruined my life. I contacted Cricket Customer Service to get transcript of my text messages from 8.14.11 and they would not help they only offered to walk me through some steps on my phone to make sure it doesn't happen again. This does not fix the damage that has been done only the transcript can do this. My family is in turmoil I am depressed. I unfortunately have to deal with Cricket for a little while longer but I will definitely be going to another provider as soon as I can. I have contacted the BBB,Consumer Affairs, and a Lawyer to see what if anything can be done to acquire these transcripts...it may seem trivial to some but I love my family!!! Jan 8/22/11 Phone was purchased, yet another name other than mine comes across on other telephones. They do not know a Joleen Appell ... so why would they anaswer my call? Cricket originally said they would fix this, but guess what ... it has not been fixed. Instead of correcting the issue the first time, they gave me a new telephone number ... same thing ... someone else's name. Today, I asked why the name has not changed to my name ... to which she access to ... and wanted to know what I wanted on the screen .. and I told her. She told me this will take 5-7 days to get fixed. I explained this is what I was told originally ... and nothing has transpired to date. Instead of an incoming call going over to voicemail after 3 rings, a most phones do, it rings 10-12 times. Who on earth will wait that long to leave a message? I know it would not be me. If I were the other person calling my phone, I would assume that the person was not available. Calling to rectify situations such as very poor service. Other cell phones (TMobile, Sprint, Verizon, etc.) can get calls in the house. However, my lovely cricket phone cuts out in the house ... or an RV ... so what is the purpose of having a cell phone? When I called customer service, I was told that the other plans are much more expensive ... so I asked so is what I am paying is for crappy service ... to which there was no response. Mind you, this is my first cell phone ever ... and I do not know anything about these. I loved it when she asked me to take the battery out of the cell phone ... to which I had no idea of where it was or how to get it out ... and she could not tell me. So I gather that all pay to go customers get crappy service because the plans are not $50 ... or higher. I think this is absurd ... and asked if I wanted to convert to a regular plan with them ... why should I if this is the type of service I will receive? There was no answer. Very unhappy with my first cell phone ... which had been highly recommended by a father of three teens ... but of course ... they do not have the issues I do. SO MUCH FOR CRICKET!!!!!!!!!!!!!!!!!! James Macrae 8/22/11 I wish I could rate cricket service a (-)100, I think like everyone else here cricket service sucks. there is not a single thing positive i would say about this company, the foreigners who do not understand americans, the coverage area is garbage, the phones break, the insurance is a scam, the independent stores provide false sales information & the employees that they do have hired here in america are a lazy, rude & seem to be the least informed groups here. by far cricket is on par as top 5 worst companys along w/airlines, big corporations, unions & bad business regulation by gov't! I plan on asking my local District Attorney to look into the fraud being done in that corporation. If I have to run for public office to get this fixed I will. randy fisher 8/26/11 what we are not allowed to give 0 stars? why not? here is my cricket story in august i was looking at phones in my local cricket store and the salesperson told me about a neew phone coming out in Sept. that sounded like everything i wanted in a phone so i kept my old phone and left. now here it is the latter part of august so i tried to call my local main store to find out when they would be selling these phones. i live in Louisville,Ky i called every cricket store listed in the phone book and NOT ONE store could answer their phone and only one store had a working answering machine which my message apparently went to unanswered answering machine heaven no one could return my call so i found out cricket is headquartered in San Diego Ca. called number listed only to be given a phone number that was supposed to belong to a KY field manager but the number belonged to walmart when i called back i was told there was not a field manager in KY and to visit the store which is 25 miles from me i asked them for gas money and they wouldn't give me any money for gas . yet i am expected to go out of my way for their product come on cricket . I was also told by a person in San Diego that cricket was headquartered in Denver , Co. i did mention that the people who works at the local cricket stores are dumber than a bag of rocks and monkeys could do the job better than who they have working for them now .i am filing reports with the fcc and bbb and attorney general of my state for poor service. if Yolanda Jackson 8/27/11 My sister and I went into the corporate own office on 3774 E State ST Rockford,Il 61108 I paid my phone bill and a case for my sister's phone.looked around to see what they had going on, well they had a bin of old phone cases so I looked at them and saw nothing I wanted my sister and I headed out and went to the store on the side of cricket to get a drink one of the white sales rep came rushing in, "did you steal that case" my sister and I was in shock he made a complete scene and we went back to the store to show we paid for our case, he felt stupid as if all blacks people go around stealing he was an ass, and I am so disappointed in cricket.... NBF 8/28/11 Had I read the above complaints before purchasing the service, I would not have done so. I just purchased a plan, the worst person I ever dealt with. He made the mistake and expects me to pay for it. LOUSY, LOUSY outfit and worst yet, the person working for Cricket that "helped" me is even worse. Never again and I will make sure none of my friends or family ever purchase any plans from Cricket. 8/31/11 I was with Cricket from 6/2011 to 8/2011 I Made an Early Payment Of $58.37 On The 3rd and Cricket automated Services Taken Out Another Payment From Me. I didnt recieve my credit back on my credit card so i dropped cricket and went with AT&T. Area Code 513-485-4850 And I Had The Phone Number Transfered to AT&T Now Cricket Corporate Office Will Not Give My Refund Back They Denied Me My Refund And I Need To Know Why. Felicia H. 9/4/11 Cricket wireless has the worst customer service. This company should be ashamed of their treatment of customers and the poor reviews they are receiving from customers. I believe it is time for the BBB to get involve, because their not up holding to their word. I'm very disappointed. DO NOT GET A CRICKET SERVICE. YOU WILL REGRET IT. lauren 9/10/11 They have the worst service ever. Most of the reps barely speak english and the ones that do just argue with you and won't give you to a supervisor or even the name of their supervisor. They took my money and won't give it back but can't explain why. They just keep transferring me and arguing with me. They say someone will call me back but never does. julie 9/11/11 I tried for two weeks to purchase a replacement upgrade phone for my son's bday.. It kept not going thru online. I had money in my bank too.. It finally did and showed two orders (the original from two weeks ago) ( which never happened) and the most recent.. I received my fone friday morning finally (the most recent one).. Here it is sunday and the phone won't program.. It was suppossed to be mailed to my son yesterday to arrive in time for his big birthday!!!!!! I'm pissed. It's just an upgrade..same phone # same account.. I just did the same for my account and it worked fine. I've called and called and they keep telling me my account is locked and in 24 hrs it will be released to be able to activate it. STILL NOT UNLOCKED and NOT ACTIVATEable.. RL Davis 9/11/11 The Cricket "Mobile Broadband" is a farce. While the product (Huawei 3g modem) seems to work as well as can be expected, the "service" behind the product is all but worthless at any price. The daily "adjustments to the data speeds make your attempts to use the service nothing more than a shot in the dark as to if it will work or not. How can the FCC continue to license this to be sold on the market and who can be contacted there to bring a stop to this ripoff. Contacting Cricket Inc. is as much a waste of time as the services they're offering. Either way...this needs to be brought to a quick end and a class action suite started to refund every dime spent by customers expecting to get what they paid for since day one. Lou Yaro 9/5/11 I have been with Cricket for about 8 years now. They have come a long way with the cell service side of things. Better phones, better coverage, no roaming charges, no contracts... You simply cannot beat their monthly rates. Customer service is ok for what it is.... Cheap wireless with cusotmer support in the Phillipines. My BIG gripe is that my house in in a dead spot and the phone is useless there. But it's a trade off. I still have a home phone, so I live with it. Cricket works 1/4 mile down the road with all the bars and works just about anywhere else I have taken it. I have been letting them know of this and they plan to do nothing about 1 customer. Can't blame them. If I had solid service at home I would give 5 stars. Despite this..... LOVE MY CRICKET. Gaillard Lee Johnson 9/6/11 I bought phone online, good so far. TINY buttons, on huwaie pillar phone, but I COULD get used to it,,maybe :) I called customer service after having trouble with phone &/service understanding input from me on their menu system. I was told there was a cricket retailer in my area, but when given the number from having offered my zipcode, and I live in wa state, they gave me a wisconson phone number; is this seriously bad service or what ? THIS IS WHAT CHEAP LABOR gets you. I have nothing against indian people as they are usually very cordial, but the language barrier is unacceptable. They speak decent english IF you can understand them at all, but their comprehension of english is too low for them to comprehend the sentence meaning , under MOST cirumstances. FAIL. I was told I had unlimited calling ( thinking they had upgraded my initial 1000 purchased WITH phone online ( told this by several people so I believed it), but that was not so, so now I risk returning all of it and not getting money back. I am now calling corporate, though I had LITTLE hope for a resolution. ( still on hold) DO NOT BOTHER, its a scam. Go with the slightly higher tmobile, or virgin or something, but NOT THIS unless you want to get taken to the cleaners. IF they replaced customer service with people you could understand it MIGHT work, but6 then they would have to fix their menu system. One star, if that is all this deserves. Charles Browne 9/7/11 This is the worst customer service ever. Non-existent customer service unless you want to "talk" to a computer. Apparently they have payment centers at Walgreens Drug stores in the Minneapolis area but these stores don't know about any arrangement and will not take payments for Cricket even though the stores are listed online as payment centers. I had a problem with incoming calls - wasn't receiving any because they went straight to voice mail- and Cricket's tech support took 30 days to try to contact me and solve the problem. I should have stayed with Sprint. Wabadag 8/25/11 I have had my phone for only 4 months, and my keyboard does not work. The phone did not work for receiving calls or making them at one time either. Went to one of the few corporate stores, and they were not equipped to service me, and sent me to Lansing, IN corporate store. They wanted to charge me for another phone just like the one I have, UNACCEPTABLE!!! Writing Better Business Bureau, and want some funds returned by Cricket for all of the reprogramming, and lack of service phone, and customer service!! Who has money nowadays for this type of poor service? NOT ME,,L Ann 8/25/11 I have been spammed by a Cricket customer 704-606-8212, who I don't know and who, based on Cricket's user policies, is abusing their use of their phone service by spamming me with text messages and telephone calls. Cricket will not contact their abusive customer to discuss this and/or discontinue their service even though they are abusing the policy. Cricket thinks I should go to my local law enforcement or phone service; i.e., I should do their work for them. So, instead, I am going to the FTC. angela kuelper 8/26/11 I called customer service today (located in the philapeens) to find out why the insurance has been removed from my phones only to hear "i don't know you will need to go to a full service store to find out" the nearest full service store is 30 mins from me! this is major bs. i am done with this company DAMISHA 8/26/11 HI I HAVE BEEN A CRICKET CUSTOMER AS LONG AS CRICKET HAS BEEN OUT. RECENTLY MY DAUGHTERS PHONE WAS STOLEN, AND I CALLED CRICKET TO SHUT HER SERVICES OFF, WELL IN THE PROCESS OF TALKING TO ONE OF YOUR CUSTOMER SERVICE REPS, HE TELLS ME HE WILL SEND MY DAUGHTER OUT A NEW PHONE BECAUSE I HAVE BEEN A DEDICATED CUSTOMER FOR SO LONG, THIS WAS A FRIDAY, HE SAID THE PHONE SHOULD ARRIVE NO LATER THAN TUESDAY AND ALL I NEEDED TO DO WAS CALL ONCE I RECEIVED THE PHONE AND THEY WOULD ACTIVATE IT FREE OF CHARGE AS WELL, WELL HERE IT IS 3 WEEKS LATER NO PHONE...AND TO MAKE MATTERS WORSE WHEN I CALL AND INPUT IN MY INFORMATION AND SPEAK TO SOMEONE THEY HANG UP ON ME, THIS IS A TOTAL UPSET THAT THERE ARE BUSINESS'S AROUND THAT ARE SO NOT PROFESSIONAL, THAT WAS FALSE ADVERTISING AMONG OTHER THINGS, BECAUSE OF THE DISRESPECT AND FLAT OUT LIE FROM THE REPRESENTATIVE I AM LEAVING CRICKET FOR GOOD, AND I HOPE LOTS MORE PEOPLE LEAVE CRICKET AS WELL THEY ARE SCAM ARTISTS AND LIARS, AND MAJORITY OF THE REPS DONT EVEN SPEAK GOOD ENGLISH TO EVEN BE ABLE TO UNDERSTAND COSTUMER COMPLAINTS, PRAISES, OR WHATEVER IT MAY BE...I WILL NOT REFER ANYONE TO CRICKET FROM HERE ON OUT, AND DOING THINGS LIKE THAT, THEY WONT BE AROUND MUCH LONGER, THERE IS TOO MUCH COMPETITION, AND MOST IMPORTANTLY PLACES LIKE SPRINT, VERIZON DO HAVE ACTUAL CUSTOMER SERVICE REPS THAT LISTEN AND TRY TO ADDRESS THE ISSUES INSTEAD OF HANGING UP THE PHONE...WHAT YOU ALL ARE DOING IS WRONG!!!!!!!!!!! Shela Scanlon 7/8/11 I have used Cricket's service, using the LG Optimus C phone, since April 2011, and I love the service and the phone. It is usually lightning quick, and the features are great. LG should strive to improve its sound, both through the phone itself and the speaker phone. Sometimes voices come through somewhat garbled. Connections in some areas are slow, but I am presuming it is because they do not yet have towers or contracts with towers in those areas yet. I have to say I was pleasantly surprised when I switched to Cricket. I plan to become a long-term user. Robert Belmares 7/8/11 I was a Pocket customer because Cricket royally messed up our account and couldn't fix our problem. Pocket was bought out and we were forced to switch service to Cricket. Three locations told us to pay the account on the first of the month, however I am a disabled veteran who recieves diability on the third of the month. I told them I need to move the due date to the 3rd. I was told by the district manager they would not be able to help me and should allow the phone to go dead on the second day and pay on the third. I could not believe what this moron told me. I then explained that I am on the transplant list and must have the phone working 24/7. The Cricket representative in question is Eric, I then told him that Pocket always accomadated me with any issues we had but now I know for a fact that Cricket hates military veterans because three locations did not fully understand my predicament and did not care to help me. I will now find a new carrier and never ever use Cricket. Cricket has very poor customer service and should not be in business. I will do everything I can to pass the word of thier service to this disabled veteran and start a movement to lose customers. They deserve to go out of business. robert mortimer 7/10/11 IS THERE ANY WAY THAT I CAN OBTAIN A COPY OF MY CELL PHONE RECORDS. THANK YOU KINDLY. Hayley 7/10/11 I recently purchased a new smart phone on Friday (7/8/11). I never received a confirmation number, and charged my account anyways. I have been contacting their customer service for 4 days and all I get is transferred around it is ridiculousness i want my phone or my money back... BUT apparently its non refundable! I STILL DONT HAVE MY PHONE!!! Susan Miller 7/11/11 I bought crickets latest greatest android phone, 5 months later it is not getting the3g internet. I go to the coperate store at 1604and Culebra in San Antonio. The ladies there worked on it for 1 hour and then told me it was obviously a glitch in the Cricket system but that I could take it to the cricket store at I-10 and Wurzbach here in San Antonio to get a new phone under warrenty as they were out. I go to the afore mentioned store and was helped by Jim Peralez. He ran some checks and agreed the phone needed replacing as the glitch could not be figured out. He brought out a refurburished phone which I protested greatly, he stated that a new phone is never given under warranty. basically this was my only option and yes now my warranty is void. Ok 21.00 more dollars. He set the phone up and the problem was still there. he then shutdown my account and restarted it and guess what it is now fixed, the glich was indeed in the system.I ask since the glich was in the system may I please have my original phone back. Oh no it is defective in the system and I can not do that. So now I have a used phone and no warranty all due to glich in the Cricket system. In case you have not taken microbilogy things grow on phones very well, so this practice is unsanitary as well as the plain old ripoff. Cricket stores will allways tell you they do not have a phone to warranty yours with, I know because I sent my daughter in law after me and amazingly they had one new in the box to sell her. Then they tag team you and explain how one person is corperate and they cant sell them. Cricket service is horrible and customer service is the worst. verizon here I come. Arthur Thompson 7/12/11 I have had the worst experience with cricket. Poor CUSTOMER SERVICES I requested to have my old numbers ported from my old phone to my new phone but to no avail. An organization should not be in operation if they cannot provide excellent services. Something should really be done about the poor services provided. The local sotres will run you from store to store with no concrete explanations. Jim Griffin 7/14/11 Cricket sucks I have had nothing but a headache from the customer support which is really customer screwing line. I was over charged for broadband service and have been waiting for a return phone call for 3 weeks now and I have gotten nothing but screwed. I am now going to file a complaint with the Better Business Bureau and with the State Attorney General and I will continue to bash Cricket as long as I see fit for the problems and stealing of money that I worked hard for. Whoever reads this take this warning seriously and do not do business with cricket if you don't want to be stolen from. Sharane Schacht 7/13/11 I was signed up for automatic payments, and Cricket took one month's payment out THREE TIMES at once. That was July 1st. Today is the 13th and I still don't have that money back. I have submitted a complaint to the Better Business Bureau. t.whitley 7/14/11 AGREEABLE TO ALL THE ISSUES ABOVE AND SEEMS TO NOT STOP ON THE MANY ISSUES CONTINUING WITH CRICKET - I BELIEVE BECAUSE CRICKET DEALS LARGELY WITH PEOPLE WHOSE CREDIT IS NOT TOO STABLE AND THEREFORE THEY MUST FEEL THAT THEY CAN OFFER THE VERY MINIMAL CUSTOMER SERVICE - THIS IS VERY WRONG IT SHOULD NOT MATTER ABOUT ANY OF THAT - IF YOU ARE IN BUSINESS - THEN TO STAY IN BUSINESS YOU'D BETTER REMEMBER WHO KEEPS YOU IN BUSINESS - - US.... IT TRULY AMAZES ME THAT YOU CAN NOT GET A LIVE PERSON TO DISCUSS ISSUES YOU HAVE ABOUT YOUR PHONE - IT IS ALL AUTOMATED AND THERE IS NOT EVEN A PROMPT THAT ALLOWS YOU TO SPEAK TO AN AGENT. IF YOU WALK INTO THE STORES THEY ARE RUDE, IN-EXPERIENCED AND EVEN BETTER IF YOU PAY YOUR BILL IN PERSON THE STORES CHARGE YOU AN ADDITIONAL 2.00 TO PROCESS IT - REMEMBER YOU CAME TO THEM!!! ABSOLUTELY HATE IT - HOWEVER... I DID FIND SOMEONE AT THE CORPORATE OFFICE IN DALLAS AND THEY HANDLED BUT ONLY ONCE - THE ISSUES CONTINUE WITH THIS COMPANY. NO SUGGUESTION BUT TO CHANGE PHONE SERVICE - AND IF ENOUGH PEOPLE DO THIS THEN MAYBE CRICKET WILL OPEN THERE EYES AND EARS AND CHANGE HOW THEY HANDLE THERE PRACTICES. T. HUNTER 7/14/11 NOTE: DOUG HUTCHINSON IS THE PRESIDENT AND CEO OF CRICKET @ 1-858-882-6000, EVERYONE PLEASE MAKE CALLS / LEAVE MESSAGES FOR HIM ABOUT YOUR PROBLEMS. ON HIS RECORDING HE IS THANKING EVERYONE (US) FOR HIS VERY QUICK GROWTH RATE AND WITHOUT US CRICKET WOULD NOT HAVE GROWN IN THE VERY SHORT & QUICK PERIOD OF TIME???? !!! Roland W 7/15/11 Cricket phone company is on my mind. They are a terrible company. They offer deals online but then wont honor them just because our address doesn't work with their faulty computer system, they wont fix the problem, and they don't care about us as paying customers. shane docker 7/15/11 Cricket is the worst service in the world. they mislead people with their ads and promotion scams. The service is not unlimited. its a joke. Valentino Amaro 7/17/11 I have a LEGAL matter that pertain's to harrassing text messages, I require to provide for the court to veiw theses text's messages in my defense, but CRICKET REFUSES to supple me a copy of my text messages,dated July 16, 2011., other cell company's provide print out's online and at there cell service station's. If I do not receive theses print out's I will be forced to file a subpeona threw the court's and force cricket to surrender them to my attorney. I wish for someone at there headquarter's to RETURN a phone call to me ASAP. My cell number is 412-801-1113, and my name is valentino Amaro. 7/20/11 My husband and I have been dealing with Cricket and their insurance company for the last 3 days trying to understand the value of their insurance policy. We have spent a toal of 9 hrs back and forth on the phone explaining our situation over and over again resulting in a game of tag with these representatives. My husband has a broken smart phone from Cricket and he made an insurance claim. Originally he spent $130 on this phone almost a year ago and the insurance company wants him to pay a deductable of $125 to get a new phone. In the mean time we have been charge an additional $6 a month to have insurance and the same phone is currently selling for $109.99. I guess my question in which no representative can give an answer is "where is my money going?". I can't believe we are actually expected to pay more for a deductacble than what the phone is currently selling for. Long story short we received an adjustment and a notification added to our account the deductable will be $85 we get transferred back to insurance claims and they tell us there is nothing they can do they see the notification but they can't help us. I would like to know where my money is going what's the point of insurance if you are charging customers more than what the product is currently selling for?? If you ask me this is one HUGE INSURANCE SCAM FRAUD you name it it's illegal. I am taking my complaint to the BBB I have had it with the unanswered messages the running around transferring my calls back and forth for the only response any of your represetatives know is "I CAN"T HELP YOU". connie spencer 7/20/11 i purchased two phones over the internet, paid for service. when my phones arrived in the mail on the phone it said to dial #228 to activate, well when i did that i had no luck at all. i have called over one week and everyone person i have spoken with said my account was locked, why i have no idea. i even went to a corporate store only to have them bs me. and i think paying money for service i should get service. all i can say is cricket sucks!!!! kenny mcconnell 7/20/11 the serves rep at all the stors and at the corp.stors need to be replaced or coustomer relation course as well as corp. and all coustomer should go with a differnt place, for their services. Millie Hyatt 7/21/11 I order a cricket phone on Line July 12, 2011 and never rec'd the phone I call everyday sometime 2-3 a day and no one had been able to progess my order and they have already charge my credit card for the amount as of today July 21, 2011 no phone I dont know who else to talk with, I have been with Cricket for over ten years and have had lots of my friend sign on with them after this I WILL NEVER TELL ANYONE TO GO WITH CRICKET there Customer Service is no longer there., PLEASE IF YOU READ THIS THINK TWICE BEFORE GOING WITH CRICKET THERE OTHER SERVICE WITH NO CONTACTS!!!!!!!! THANK YOU FOR TAKING THE TIME TO READ THIS MILLIE HYATT Susanne Smith 7/22/11 I urge everyone to STOP BUYING CRICKET PRODUCTS. They outsource there work to other countries. They should keep the work in the UNITED STATES. They dont. While our country is going thru high unemployment they go to the 3rd world countries and pay probably a dollar an hour for customer service. They FALSELY ADVERTISE there rebates. I purchased a modem in feb. of this year and still have not recieved my $50.00 rebate card. They should have no tax breaks from the IRS. I have written to the address the dealer gaveme and to date I have recieved no reply. Al 8/4/11 I am soooo pist off.... The service from Cricket is terrible. Ive bee a customer over 2 years and I purchased and HUAWEI 860 two months ago and the power button isnt working. And the only response I got from the Corporate store in Berwyn, IL was they could not consider replacement for the phone because of a fucking scratch on the side of the phone. REALLY...... They have got to be kidding, the petty scum of BI---. Amy Garcia 8/5/11 Cricket SUCKS ASS because the management they have in place are a bunch of DUMBF@@@S!!! My dad is an 80 year old heart patient..he depends on his phone should he have an emergency. They went into the store in Mission Texas on Conway AVE on July 12 to pay his bill. They had a trainee who actually wore a name tag that read "Trainee" take his payment by himself. My dad waited patiently for 20 minutes to have this "trainee" try to take the payment while the store manager and another employee just stood around hoping he would figure it out, he went as far to tell my father that was his first day on the job??? I don't know about all of you, but I don't let my employees "practice" on real customers without having any support. Needless to say my dad's phone was disconnected on July 20th for non payment. I had to dish out more money and make a payment over the phone to have his services reconnected. I showed up on July 21st to the same store and the four employees that were there kept telling me that my dad was lying that he did not make a payment. I gave them the receipt that was given to my father and they stated "thats not a receipt", thats a summary recap of his services. I left as they were closing and I could not get anything accomplished. I returned the next day and had to explain my situation yet again for the third time. My mom remembered the guy that took the payment and pointed him out. He was still wearing his "trainee" badge. He was like I don't remember your dad so it probably wasn't me who helped him. A girl came from behind closed doors and researched another folder labled "activations" and found the receipt of the transaction with the "trainees" signature on the receipt (can someone say dumbass?) The girl apoligizes and says that the dumbass took my dads money but never processed the payment through the system. Again she said she was sorry and that she would process the payment immediately. I asked her for my money back as I had made a payment over the phone the night prior to get his services reinstated. She said that the only one that could give me my money was the store manager and she was not in and did not know when she would be back in the store, but that I could return back to the store tomorrow, I was like no, I asked her to call her and find out when she would be in as I did not want to spend my life in a freaking Cricket store with a bunch of dumbasses. She called her boss and her boss told her to tell me that she was in a very important meeting and she would call me when she was done. No one called me, next day which is day 3 I go back to the store and ask for a manager and to my surprise she is not in again and is in a meeting AGAIN? Left my name and number again and this time she did call me back at 8 PM after I was in her store at 4 PM. Gisela Vallelarga was her name. I asked her why did she not empower her people to give customers thier money back when they screwed up? She stated because that was her responsibility. I told her how incompetent her employees were and how they never took ownership of the wrongdoing and she came back and stated "Well you know what they say, when the cat is away the mice will play"...I was floored I could not believe that came out of her mouth. She said that she would give me a month of credit and that is all as my father was a new customer (3 years). I was truly disgusted with her and asked for her manager she gave me his info Albert Venegas. He was more of a dumbass than all of them put together. He came back and said that he had no control of what his store managers did as he was not there. I was flabbergasted!!! I asked to speak to his manager and he said NO!! There is no one else above me and that he was not afraid of who I would complain to as it didn't matter, he then hung up on me. Come on Cricket?? Are these really the people who are running your so called company? I will tell everyone what piss poor customer service along with management is running your circus!!! I have moved my father to a different company and I don't mind spending more money as they know what customer service is all about. CRICKET SUCKS AND I HOPE YOU GO OUT OF BUSINESS SOON!!! EMANUEL QUARLES 7/22/11 PURCHASED A PHONE ON 7/5/2011 STILL HAVENT RECIEVED IT AND ITS BEEN CLOSE TO 3 WEEKS THE SAD THING IS THAT ITS WAS SUPPOSE TO BE SHIPPED OVER NIGHT Michelle Ricketts 8/3/11 I contacted the *611 on the phone to help with changing the name that appeared on caller id. It showed a name of McNally Isidore whenever I called someone from my cricket phone. Obviously I am NOT that person and I wanted it corrected. Should be a simple fix right?!?!? The person on the other end of the line was completely INCOMPETENT. I asked several times for a supervisor only to be told they were either not there or too busy to assist me. I said I would wait. Then I asked the name of the person who was helping me and he said he could not give that information out. I asked then why he gave it to me at the beginning of our conversation when he answered the phone, why could he not give it to me now? He did not want to help me in any way, shape or form and he did not want me to speak to someone else. I waited until I spoke with a supervisor, I was NOT going away! I was furious with the service I received from a man named Dom on the other end of the line. His supervisor did give me his name. He needs more training for avoiding, lying and poor customer service skills. It is employees such as these that give Cricket a bad name! Pissed Off Customer 7/26/11 I ordered phones on the 12th of July and here we are the 26th and still no phone. Everyday I have been calling web support and all they can say is they have to escalate the issue to their back office. WTF does the back office really exist because nothing has been resolved yet. What kinda mess is this? Been 7/28/11 CRICKET is awesome!!! I love my service and I've recommended all my friends and family. I love the smartphone I got. The navigation works incredibly, and the store employees know me and always help me out. Cricket isn't as bad as all these comments below...for reals! my verison phone bill was twice as high as cricket and now i have cricket and get all the same kind of service for like 60 each month. woot woot! plus my neice got the muve music phone and she can download whatever songs she wants for free. amazing. thanks, cricket. you have a fan in me. josh anderson 7/29/11 Cricket sucks. I bought a brand new phone online it had a one year manafactor warranty the phone stopped working 3 months later, so i needed a phone to work i had them switch back to my old phone that worked, once i went to the cricket store(corporate store) they said the warranty could not be honored because it wasnt on the account anymore(because i had them switch back to my old phone so i could make some important phone calls). Basically i got shitted out of 100 dollars not to mention i called the corporate store left a message for them to call me, they never did, so it takes an hour to get to the store then your tied up in the store for an hour then another hour back, if they called me back i would have never drove up there. Cricket service sucks a55... i would not reccomend them to anybody. straight talk is soo much better.. now the phone i have will not work outside of the charlotte nc area, which it is supposed to, i am paying for nation wide coverage and not recieving it... DO NOT BUY FROM CRICKET THEY SUCK ASS... USE STRAIGHT TALK WAAAYYYY BETTER LYNDA ROOT 7/30/11 AFTER 12 years of patience with Cricket, as of today....I AM VERY DISSATISFIED AND DISGUSTED with cricket communications and am submitting a complaint to BBB. Keyera Moore 8/1/11 Hello I Just Purchased Your New Samsung Suede Muve Music Phone On July 18,2011 & I Dont Like The Phne Because It Gets Hot To Fast & It Loses Signal To Much... Also I Cant Download Apps... I Am A Young Lady With A Disability & I Need An Android Phone So That I Can Keep Up Wit My Important Things... I Love Your Service & I Pay My Bill On Time But I Dislike The Phone... I Need A Better Phone... I Dont Work Due To My Disability... Please Email Me At The Following Email Address Please With Your Statement Or Whatever... I Need An Adroid Phone So Can Download Different Things So I Can Keep Up With My Appointments & Doctors & Things Of That Natural... Im On Life Support & Ive Been Through Alot... I Have A Tracheostomy & My Only Source Of Communication Is My Phone & Laptop... I Can Talk & Walk.. I Only Have Half Of A Lung Because My Other Lung Collapse... You Can Also Call Me At The Following Number 281 248 4431 (home number) 281 570 8358 (cell number) ittybittydoll04@gmail.com Leslie 8/1/11 Corporate office was completely unhelpful. Issue: I purchased a prepay card from walmart at 7:00am When I called customer service from another cricket customers phone, Customer service after 45min of being on hold returned to the line to let me know unfortunately they were experiencing technical difficulties. (Understandable). I was then advised to call back in 30min(still down), 1hour(still down), tried again at 9:00 am and NOW the card I'm trying to use has already been used. LOL that's just great!! When I asked customer service for the corporate # for St. Louis MO. I was given 50 Fenton Plz Fenton MO. 63026 636-326-9546. In which is also on crickets website. However if you call this number it is a Verizon Wireless # that is no longer in service. (How Helpful). Finally I do some research and call corporate office over the entire cricket network and Lord behold. the refered me right back to the disconnected #. I wonder is the location still there????? Before I waste my GAS Karen 8/2/11 Have only been with Cricket for 3 weeks. Got the new Optimus phone because daughter has same phone from TMobile and liked it. Screen freezes all the time, and the store where I purchased it saw what it did and said I needed to go to a "Corporate" store and they would replace it for me for free. When I finally got to the store about 20 miles away, they said they had to duplicate the problem in order to return it. Well it only took 5 minutes for the screen to lock and start resetting the phone. Then they told me that they didn't have any Optimus phones in stock and wanted to replace it with a lesser model! I asked if they could check other corporate stores to see if any of them had any in stock. None had them had any. I asked if they could transfer from another store and they said there are no store to store transfers! I asked how long until they would have more and they said they didn't know. I asked them to take my name and number and call me when they have more in stock. I don't believe that will ever happen. I think I need to go back to Verizon! Fortunately, I kept Verizon and have been paying for 2 phones to make sure Cricket works. Obviously, Cricket doesn't work!!! Customer service is the worst I have ever seen!! Peggy Lewis 8/2/11 I have been trying to resolve issues with my broadband for weeks and was promised a call back, I have not received the call and it has been almost 2 weeks. The broadband service is horrible, slow, disconnects, etc. I was told that they would credit my account for the following month, and a day or so later received a statement saying my payment was due immediatly for the month I had already paid, plus the following month was showing the due amount. I am currently looking for a broadband that will do what they say they will do. That is the reason I called Cricket to begin with, because I believed what they were advertising. I do not recommend this Company. Jessica Bellion Denver,Colorado 8/2/11 I agree 100% with all of the complaints above! Cricket SUCKS to the core! Not only does the phone service suck but they obviously do not know the meaning of CUSTOMER SERVICE iether! Maybe because they don't understand the ENGLISH language! Switching to a different cell phone provider is more than worth the few extra dollars! I wish there was a way to put CRICKET out of business! they are nothing but SCAMMERS and CON ARTISTS! F**K CRICKET! cali babii 6/21/11 i put a hundred dollars on my phone and it didnt even go through now i gotta wait til next month to get my phone back on unless someone give meh my money back or put it back on my phone neal 6/21/11 i have cricket broadband and it blows. was taking a test and the thing tanked on me twice gloria 6/22/11 I agree with the poor rating and service of the other customers. Corporate takes your money but not your calls???? What kind of madness is that? Customer seercice at the cricket number is limited. You give out new numbers and do not have the good since to change the name from the previouse user. You send out emails that turn out to be false advertisement. How can yourate the Corporate officr anything other than poor when you never get the opportunity to talk to a human? alex 7/2/11 Honestly the phone was working okay at frist then it started to freeze up cricket sucks Kayla Neeley 7/3/11 I have a question and the mycricket website does have an answer or even this question isnt even under the FAQs. I am a customer of cricket, i got laid off work and now im currently back working. Its been 30 days so I know I lost my number and need to activate a new account, BUT I need to know how much it is to do that! I dont know if i need to pay my last bill plus some or just the regular activation fee fro the new phone i have or what! SOMEONE PLEASE HELPPP! Dial up at 28K 7/3/11 I would like to know why there isn't ANY company, that offers a discount plan for rural seniors who are indigent. I'd be happy to get 115K unlimited for $25 (all I can afford). Must be greed huh? Websites are so bloated, that I think that eventually my wife and I will be unable to use the internet. Linda Spence 7/4/11 I have had service with cricket and had no complaint until last month when i submittted payment online for three phones, services were not on completely only text messaging i called customer services for 4 days straight and never was i able to speak to anyone and thats with me calling mulitiple times all day long ,finally on the fifth day i got ahold of someone they tell me i had a balance and i declined to accept that because i ad a bank statement they verified payment but couldnt give me an explanation for balance and amont has now gone by and still no solution? If this isnt cleared up soon ill stop services completely and hve the bank return my money! They have the poorest customer service out there! Roxanne 6/26/11 thats ok I dont want a cricket phone now...thanks for all the imputs. Ruth Falls-Miller 6/28/11 I bought a new phone. Seven months later the phone stopped working properly. I contacted a corporate owned store to request that the phone be serviced according to the warranty coverage. The store refused to ocmply with my request. cricket is a scam 6/10/11 cutomer service sucks, you have people advertiing for you that are pin wierless not cricket, and your customer service is in south east asia, india, and the freaken phillipans, whats up with that;.? jean fleischer 6/11/11 I have had soooo many problems.........I bought a phone on mycricket.com and returned it over 2mos ago. sent it certified receipt retun required. They signed it, confirmed they had the merchandise and kept telling me they would expidite my refund (100.00) It is now June 11th and get the same answer ...we will expidite your refund. I have heard that bull since April!!!!!..I did call the home office and get some satisfaction with a man named Dave...but it was on another issue .....but I did tell him the dicciculty I was having with the refund and he submitted it as well.......so far I'm out 100 dollars and to top it off I went into a cricket store and spent 300 on a new i phone.........I have been a customer for 11 years and this is how they treat me!!!!! They have stolen my money!!!!! I am a divorced mother of 3 who is disabled due to a car accident I have many rought days as it is I don't need this. I need my REFUND!!! Pissed Off And Mad About It! 6/13/11 WOW! Never have I had more problems with any service department/sales department/customer service. Absolutely the worst company ever in the entire history of marketing. I would have better luck recovering a stolen iPod from a gang member then get actual help from Cricket. Cricket cannot get any worse. Period. I want to line up the entire staff at Cricket and run down the line with my have out and slap everyone of them. If I could sue you for just pissing me off I would send every last dime I have doing it. Just so this is crystal clear, YOU SUCK ASS CRICKET! tiffany 6/14/11 omg cricket is horrible.......my phone got stolen and i want to file a claim and when i get to the claim department i can't cause they tell me i have the wrong city and zip code but i have the address correct what type of shit is that i never had that problem until i try to file a claim and soo i say is there anything else that i can use to verify that , thats my accound the lady say's no ......... and so i can't file a claim.... soooooo what is im suppose to do thats should be sumthing else that they is able to do i think that is very stupid robert mortimer 6/14/11 i have had my phone now for almost 3-months and as far as i am concerned i would not go with any other phone service but cricket. thank you for such great service. jennifer brewer 6/16/11 I WOULD LIKE TO KNOW HOW TO TALK TO A REAL PERSON ,NOT THERE AUTO-SYSTEM??????THAY GAVE MY PAYMENTS TO SOME ONE OTHER THAN ME!!!I HAVE 4 PHONES WITH THIS COMPANY AND YOU WOULD THINK THAT WOULD BE IMPORTANT TO THEM BUT ITS NOT..IM GETTING READY TO HAVE 4 PHONES LESS WITH THEM IF THAY DONT FIX THIS.-CRICKET USE TO BE A GREAT COMPANY BUT SOMEWHERE ALONG THE WAY THAY SUCK!!!!!I WOULD REALLY LIKE TO GET THIS SETTLED.I HAVE EVEN FAXED COPYS OF MY RECEPITS IN TO THE COMPANY AND STILL I HAVENT HEARD ANYTHING,BUT THAY SURE DONT FORGET TO BILL ME DOUBLE EVER MONTH!!!! jennifer 6/20/11 i reported them to the Attorney Generals office for illegal charging of restocking fees. There was a law passed by Congress in 2009 banning companies from charging restocking fees unless it is posted at the register (which it is not) or if they verbally tell you before you make your purchase. Im looking into filing a class action lawsuit at this point so if anyone has paid a restocking fee to Cricket as of March 2009 please respond so that you can be included in this lawsuit Mike 6/7/11 I have been a Cricket customer since 2008. On May 5, 2011 I paid $59.46 for service for the month of May. On May 9, 2011 I was no longer able to receive or place calls, when someone would call my number they would get a message saying 'this number is no longer in service' and when I would try to call out I would get a 'this phone is not authorized' message. I called Crickets 800 number and explained the situation. The first time I called I was told it was my handset so I took it to a Cricket store and they said the handset was fine. Called them again and even though I had a hard time understanding the guy in India I think he said it would be escalated, but never heard back anything and it never got fixed so I ended up getting new service with TMobile. I eventually filed a complaint with the Better Business Bureau requesting a refund for both the month of service that I did not receive and for the new handset I paid $150 a few months before. Their idiotic response was since I was able to use it for 4 days there would be no refund. I then tried to sell the phone I had and when the person I sold it to tried to get it activated they were told that there was a bill due for June and that there was a 'lock' on the phone until it was paid! So they took money for the month of May, didnt provide me the service they agreed to and now they are trying to collect for the month of June AND have made it so my phone is useless to sell. They are money stealing fraudulent thieves. The BBB has logged almost 5000 complaints against Cricket in the past 3 years with almost 2000 complaints filed this year alone. Michael shillingburg 6/8/11 I got the huawei and had nothing but problems they replaced it once and i still think its a used one they brought out of the back room not in a box it had finger prints all over it but anyway i still have the same problem i have a hard time answering it , its like it freezes up 3g works when it wants to but the good thing about that is my battery last a lot longer Jose S. 6/9/11 When Cricket took over Pocket, my wife was told she would have to buy a new phone. The Internet said that she should not have to buy a new phone, I tried to return the phone and I was told that because she had used more than 30 minutes that they would be unable to take it back. This was the store at 1503 Austin Highway ion San Antonio, TX. Stay away from that store. They are a bunch of lying bastards. Cricket should revoke their dealership because they do a disservice to their reputation. Mealah 5/23/11 My long rant! Had tried service a few years back and had no problems, we left do to other factors. We are near the edge of the calling area for our location, (when we travel south, there is no service for about an hour). My husband would have to stand next to the window in only one room or go into the parking lot. Our city has its own internet service, but only get 10 hours free and unlimited it's $90. So tried broadband, it worked the same as the city. Lost the month of service, but was able to refund the adapter and hook up a phone for free. Got my husband an android about 5 months back. We did receive our credit refund. BUT, it turns off on its own, have to charge it 2-3 times a day, not all calls come thru (I have to text him to call me or call multiple times), sometimes he won't get texts or will get the same text multiple times. Okay annoying but workable. I don't have automatic bill pay, I authorize every month over the internet (I'm poor, I will not pay extra money just to pay my bill.) So this month I didn't know if I would be able to pay before the due date, so I went in to do a bridge pay, couldn't because all I had was $10 and their system can only do $20 or more. My bill was due on the 14th, luckily I was able to pay the 15th. My monthly is $46, the bill had this month and next on it, I only wanted to pay the current ($46) well they took $92.50 (where the hell did the $0.50 come from, didn't ask because I had bigger problems), my husband calls and says he got a text, so I immediately called(5-15), saying they took to much. I was told it would take 5-7 business days for it be credited back. Called today to check on it, the lady (best person I could understand since the first time I have ever talked to) told it that it takes 5-7 days to investigate, then 2-3 weeks to be refunded. Wanted to speak to supervisor, so he says "I don't know why you were told wrong, but it can up to 3 weeks". Replied, that was my electric bill, and if my power gets turned off, I would cancel service. Nope can't do it. Told him that I've worked customer service, so I know he is probably a floor supervisor. That I didn't want talk to another floor supervisor, I wanted to talk to his direct supervisor. Not available. So asked for corporate, "sorry,we do not have that number and if we did, I am not able to give it out." My husband found it on the net, (I'm surprised I actually said goodbye). Called, waited almost 15min. After stating my complaint, was asked to hold a moment (no music, just dead silence...had to check my phone to see if I was still on the call). 20 minutes later, was told that it would take 7-30 days, but they would refund it as soon as possible. Asked for a supervisor, again not available. Again I (somehow) said goodbye, hung up as he was starting to say something. Called my bank, even though I had entered as an online check, they took it out as a credit,(it should only take 3-5 days). A dispute could take up to 20 days. At this time, I'll wait. Luckily I was able to get an extension on electric. Unfortunately we have to stay with Cricket, don't have good credit or a big deposit, there isn't a different non-contract option available, and prepay would end up costing to much. Mealah 5/23/11 When you call them, it is so confusing and trying to talk to an actual is almost impossible. Had to call 5 times just to finally get someone, then had a hard time understanding them. At least corporate has either a english as first language or someone that didn't have a crash course in it. Since they barely can speak english, I wonder if the call center has anyone there who can speak spanish. USELESS in HOUSTON 5/23/11 I purchased your latest Crosswave modem. For the past 2 months this 'waste of time/plastic' piece of crap has not worked. After nearly 8 weeks of troubleshooting with your 'worthless' customer service (800#) staff, I am inclined to believe $200 for (1 month's service & equipment)is worth getting rid of a BAD PIECE of %*#$&%*#$& company that does not support its product. One of your support staff (my assumption, uneducated) had the audacity to ask me to uninstall my operating system to enable the computer to receive a signal from your Crosswave that NEVER emitted a signal to begin with. Outside of $$ lost, frustration, and hours of worthless conversation from individuals that cannot obviously spell 'P C' - CRICKET in my opinion is %^*^*. When asked for corporate numbers to contact or request for a shipping label, I only got the run-around, bogus names, bogus numbers, and a headache. It's a mystery to me WHY: EVERYONE want a FRIGGIN JOB..... NO ONE want to work? Heather 5/24/11 WIsh this rating had a zero. I contacted you about making a bridge payment WITHOUT having to talk to a person to do it. I will NOT go into a stupid store where everyone speaks Mexican & not English, NOR will I talk to a rep because I simply do not understand Indian accents - period. Your website says to call the 800# to make a bridge payment, when I say "bridge payment" it says to go to the local store. The BBB already has my complaint - dialing 611 or *611 both say the call can't be completed as dialed. False advertising much? ALSO false advertising to say I can email customer service when I've not ONCE gotten a damn reply from there. Corrina 5/24/11 I agree with all of you. I can't believe that this company operates the way that it does. I could give you all so many stories, but recently I recieved my bill and it was about $30+ over my monthly amount. I looked at my past bills and noticed that it has steadily been increasing over the months. I called customer service and spoke with someone that could not speak sufficient english to continue the conversation, so I called back, same thing, I called back.... finally got someone to talk to that could understand me and I could understand them. The man on the phone explained that he could not find the reasoning for this and he would credit my account with the difference and correct the billing (after 45 minutes on the phone). When I went to pay my bill the automated system still had the incorrect amount and would not let me talk to a representative. The automated system said that I needed to go to a store. So I did, which by the way is an entirely different horror story. After a very long wait, the lady informed me that she saw the notations on the account but could not honor the agreement I would have to call customer service. She advised me to come into the store next time because customer service never sets it up correctly. I confirmed that I would have to pay money that I did not owe or my service would be interrupted even though it confirmed in the computer, she said yes. Now here is the kicker.... She charged me an additional fee for coming into the store to pay the bill! Even though they would not let me pay over the phone or talk to a customer service representative until the bill was paid. This is crazy, they are completely "stealing" money in a couple of different ways. If anyone knows how to report this to the FTC, please advise. Carleigh 5/31/11 Now im olny 12 years old and I can even tell how bad this service is.Its already been a week week with no help at all.My mom has spent days just trying to find out whats wrong with my phone.Half the time you cant even hear the people,they hang up on you,or they dont have the answer to what were asking.Some even have a rude atitude and we still dont know whats wrong. Bernardo 6/3/11 Well looks like another one bites the dust. I bought before reading these reviews and WOW! I sent a fax to corp. to see if a little encouragement would help. But the economy has created a dog eat dog situation - It's take the money and run. Cheri 6/4/11 I have Broadband and am totally disappointed in Cricket. I am checkig out other venues. Here is why: My mother passed away in early May 2011 which devasteed me. I receive a paper bill and pay $1.25 extra for that. After her funeral, I noticed I was late in payment. I called customer service and had the payment taken out of my debit card. Fine. I did not receive a bill for June and forgot because my late mother's house had sewer backup problems which forced me to have her yard dug up to the sewer. I did not notice that no paper bill was sent and I was cut off! I called customer service and was told you never paid us! Before my mother's death, I had NEVER been late with a payment. After that was resolved over the phone, I noticed a box popped up on my computer with a text message---what is this? I am not computer smart.. It said you are late with payment! I also went to the Cricket store to turn in my broken modem and was treated like I never pay my bills! I HATE Cricket and will be looking elsewherre. Do not do businss with them. Even when I forgot to pay my electrical bill due to mom's death, they at least gave me 1 month to make it up before shutting off my electricity! ANDREW S. 5/25/11 WELL I PAY 205.0O A MONTH FOR 3 PHONES AND BROADBAND MY WIFE AND STEPDAUGHTER HAVE HAD PROBLEMS GETTING MESSAGES WE CALLED SEVERAL TIMES FOR TECH SUPPORT TO FIX THIS PROBLEM AND AFTER A MONTH STILL NOT FIXED I CALLED TODAY TO GET THE CORPRATE # AND NO ONES HAS IT PLUS MY FRIENDS ARE ALSO HAVEING PROBLEMS MAY BE WE NEED TO GET THE FEDS INVOLVED mann.idtheft@yahoo.com 5/26/11 Purchased another Cricket phone when had problems with other cricket phone while paying ins. for the previous Cricket, I had to pay a $50 deductable for a phone that was still inferrior and could have been purchased for around $10 to $20 dollars. I have been paying for full long distance, unlimtd txt, email, web only to find out the phone I was sold does not perform the services I have been payuing for for approx 5 years! You charge people a service charge of $3.00 for coming into your stores for paying cash, NEVER have I done business with a company that could CARE LESS. Your services and your company fall under the DECEPTIVE FAIR TRADES ACT! You will pay sooner or later! You will wake up after you are having a class action. Joe Blow 5/20/11 The service at the store in Portland, Oregon on 82nd Avenue sucks. All the reps there should be fired and the store needs to be overhauled. I have never been treated so poorly by what u call customer service reps. All they cared about last night was closing the store and getting out the door. First off, why do u close your store at 7:00pm? Why don't you stay open to service customers who have jobs and work, and can't get there until after 7:00pm? They even tried to lock the doors at 6:45. Shame on you. They never once asked me zip code to see if I had service available in my area. She literally did not care about anything but selling a phone. It was the poorest customer service I have ever received. I even asked if there was a store closer to my home and nobody had a clue. Your customers service reps need to be retrained and taught manners. They need lessons in accuracy, politeness, patience, manners and a lot more. Please take a look at your store it really needs an over haul and you need to make your hours longer. Julian M. 5/23/11 To whom it may concern,My wife & i both had the service less then 2Mo.and never had i had so much trouble with a carrier like Cricket.First let me say this we leave in S.A.TX.anyone who needs some sort of help with there cell phone or just to make a payment be ready to spend the entire day @ the stupid STORE.Oh don't to pack a lunch because as soon as you arrive @ the STORE you have to sign in and wait to be called unless your the first customer well you might want to Camp out.Then there is no REAL Person to talk to when you call but if your lucky and do get a real person to talk to good luck in trying to remember why you call in the first place.We've gone to several of your Stupid Stores sometimes no one knows or understands the customers problem,i call this lack of knowledge and most are SCHOOL KIDS.Here in our city we used to have a service provider call (Pocket Comm.)which cricket bought out this privider was much more than a provider everyone knew there stuff,and no waiting in line either everyone behind the counters were helping customers at all times.We never saw anyone doing window washing,eating tacos,drinking soft drinks,sitting kicking back, shooting the breeze,etc.Well now my wife is the only one that styed with the Stupid service as for me found a Hell of a Better Service Provider(pagepluscellular)works for me.In my opionion your service & your Customer Realtions stinks......... Leslie Irocky 5/14/11 I paid for the crosswave wireless internet modem and purchased 2 prepaid $50.00 cricket minutes for the internt. When I tried to use the cards to activate the internet I got several different reasons why it wouldn't work. They told me that the crosswave software does not support the prepaid cards. I already scratched one and that is non-refundable. I have had so many problems with cricket in general that I finally made a complaint to the Better Business Bureau. I have put out over 300.00 for only three weeks of internet service. I am not going to take this lying down. I am calling the headquarters and fcc, along with BBB. Everyone needs to do this so something can be done. Frank Reilly 5/15/11 I got a cricket phone 3 days ago, still not activated, can't even get a real person at your customer service, how do I get my money back, not worth the aggravaation. Went to an office in Manchester, TN, real zero for customer service Frank Reilly inthecountry3@yahoo.com Jackie Munko 5/16/11 I paid my bill of $86.93 just two weeks ago and now all of the sudden i am being charged $20.93 for some reason which i do not know. I called the 1-800 number and they fixed it for me so yesterday my phone was turned back on and this morning, but come 8:00 a.m. my phone wont send/ recieve texts, i cannot go online or make/recieve calls. This is getting ridicilious i am paying to have a phone and yet its shut off thanks to your billing error. Danii in co 5/16/11 I REALLY DONT KNOW WHERE TO START... HERE IT GOES... I HAD 2 PHONES ON MY ACCOUNT 3/11, MY PHONE BILL IS DUE ON THE 17TH OF EVERY MTH... SO I PAID 113.98 ON 3/17/11... I CANCELLED THE OTHER LINE ON 3/29/11... WHILE DIALING 611 I WAS CONNECTED TO CANCELLATION DEPT... IMAGINE ANOTHER NON ENGLISH SPEAKING GROUP!!! ITS ALMOST LIKE NO MATTER WHERE YOU CALL CRICKET... NOBODY SPEAKS ENGLISH, EXCEPT THAT GUY THAT IS ON THE AUTOMATED SYSTEM... ANYWAYS.. SO IM TALKING TO AN INDIAN, AND SHE SAYS... "I WILL DELETE YOUR OTHER PHONE FROM YOUR ACCT, AND GIVE YOU AN ADDITIONAL CREDIT, CAUSE YOU HAVENT USED A FULL MONTH ON THE 2ND LINE" "WOW, THANKS:)" SO 4/17/11 COMES AROUND AND I WALK INTO A CRICKET STORE TO MAKE MY PAYMENT... AND IM TOLD "IM SORRY THERE ARE NO CREDITS TO YOUR ACCT SO YOU MUST PAY THE 59.00" SO I DID... BUT AS SOON AS I GOT HOME I SURE DID CALL 611 AGAIN... DANII IN CO 5/16/11 CONT:::: "WHERE IS MY CREDIT?" A LADY IN BILLING TELLS ME "YOUR CREDIT WILL BE APPLIED TO MAY'S BILL, AND YOU WONT HAVE TO PAY ANYTHING!!! THE CREDIT WILL COVER YOUR WHOLE MTHLY BILL" I RESPOND "OMG REALLY??" SHE SAID "YES, DANYELLE... IS THERE ANYTHING ELSE I CAN HELP YOU WITH TODAY?" SO I SAY NO, AND IM PRETTY HAPPY... LIKE WOW, I WONT HAVE TO PAY THIS NEXT MONTH... HOW LUCKY!!! SO 5/15/11 I START GETTING TEXTS SAYING MY BILL IS DUE THA 17TH OF THIS MONTH, SO TODAY 5/15/11 I CALL JUST TO SEE WHAT MY BALANCE IS... AND SURE AS SHIT 59.00... SO I TALK TO BILLING AND THEY TELL ME THAT I DO HAVE A CREDIT AND ONLY CANCELLATION CAN APPLY IT, SO THEY TRANSFER ME TO CANCELATION DEPT... SO IM TELLING THIS NON ENGLISH SPEAKING GUY THIS STUFF ABOUT MY CREDIT AND GO THRU THE WHOLE STORY FOR THE 2ND TIME... AND HE TELLS ME THAT HE DONT SEE MY ONLINE PAYMENT FOR MARCH... UMMMM HELLO? ARE YOU TELLING ME YOU DONT THINK I PAID? CAUSE CLEARLY IM ON THE SAME LINE, AND IF I DIDNT PAY THEN MY PHONE WOULD BE OFF.... DANII IN CO 5/16/11 CONT YADA YADA YADA..... SO THEN I TELL HIM IM LOOKING ON MYCRICKET.COM AND HE HUNG UP ON ME... SO I CALL 611 BACK!!! ASK FOR CANCELLATION... A LADY ANSWERS AND I TELL HER MY STORY FOR THE 3RD TIME!!! (UGH) SHE DONT SPEAK MY LANGUAGE, AND I CLEARLY DONT SPEAK HERS.... SO I ASK FOR A SUPERVISOR... AND LOW AND BEHOLD!!! ANOTHER NON ENGLISH PERSON!!! SO HERE GOES MY 4TH TIME STORY TELLING... AND HE WAS NO HELP.. AND ALSO HUNG UP ON ME... SO I GET THE NUMBER FOR CORPERATE CUSTOMER SERVICE... THINKING IT WAS BETTER?!?!?! ANOTHER ONE... BUT ATLEAST HE DID SPEAK BETTER THAT THE 1ST 4TODAY... FINALLY I GOT A 25.00 CREDIT... PFFFT... I SWEAR IF I HAD BETTER CREDIT, I WOULD SWITCH IN A HEART BEAT... NEXT MY STORY GOES TO FCC AND BBB.... RUDE, LYING, SCAMMING, THIEFS... NON ENGLIST SPEAKING GOONS!!!! AlexJouJou 5/18/11 I'm like Michelle. I bought a phone 2 weeks ago for my daughter (add a line to my account). Cannot activate it. My account is locked. They've told me I cannot cancel my account either - because it's locked they cannot get into it. YET they can CHARGE me as evidenced by the fact SOME part of my account works as they took money out of my checking account DURING all this "locked" nonsense. I also have never heard of a company like this. 400 people a day???? So I have a phone, I've paid for service, and I cannot activate nor use the service. Every time I call I get a new answer to the issue - first it was only my account, then it was only web orders, now they are saying 400 a day. Where are the shareholders????? This sounds like a class action lawsuit - I've filed with the BBB and am going to keep filing with any agency/body I can until they fix this problem. In the meantime I'm going to another carrier. It is VERY obvious Cricket does not want any new customers! OR any existing ones since I've had a Cricket phone for months. If I have to sue them in small claims court to get back my money I will. PO'ed 5/12/11 Wow, don't let me get started. I have a Samsung Messenger Touch. I'm lucky if I can get proper reception anywhere in my city to use the dang phone. Most of the apps and features don't work on my phone, the internet service always moves from 3G to 1X and its very slow!!!!! The sales representative that I chatted with told me I would have the facebook and youtube app on my phone. When I got it in the mail, the facebook app was there, but the youtube wasn't, neither was it downloadable. They ALSO deleted some very important voicemails that I needed for a court case. Then she told me to take the battery out, restart my phone and the voice messages would be there. What a crock of @%*! You talk about somebody frustrated. This will be the last month of service. P.S. I still haven't gotten my rebate and its been 3 months!!!! DK 5/12/11 When I first bought the Huawei Android I loved it. Great signal - better than any other provider and the only one to actually get a good signal in Matamoros. No problems with disconnects or otherwise. A few days ago my signal somehow got switched to Verizon and my phone went to Roaming and I couldn't make any calls. After spending hours on the phone and in person trying every type of reset possible, I was told to go to a corporate store to see what they could do. You won't believe what they did. The tech couldn't figure it out so he takes my phone back behind closed doors where I thought he was going to ask for more help. He came back out with a coworker who proceeded to work on other things. He asked the coworker in front of me if he knew what it might be. The coworker responded "check it for water". I looked at the guy in disbelief thinking why in the world would you think water damage would change my signal over to Verizon. So the tech checked the battery and sure enough the little dot on the battery that is supposed to be white was now pink. The tech agreed it probably didnt' have anything to do with the porblem but their policy is that if that dot is pink they can't take the phone back for anything regardless of cause. After saying a few words about how I now understand everyone's frustration with Cricket service, I left back to the local store. There they told me that when they checked the battery the dot was white. They confirmed my suspicion that the tech and his coworker deliberately got the dot wet when they were in the back offices. I still can't believe they did this and that Cricket's policy would be so illogical and quite honestly criminal. I will be pursuing action against the store. Michelle 5/13/11 I have had services with cricket off and on since they first arrived in colorado back in 2000. The only reason I left them was because I did want to try the bigger companies and was disatisfied with them and came back to cricket. For the last 2 years I have been somewhat satisfied until my husband ordered me a new phone from cricket online as a mother's day present. I am never late with my bill I have 2 cell phones and 2 modems with cricket. I get the phone in the mail all excited to try out the new smart phones through cricket and I cannot activate my phone because my account has been frozen since March 27th almost 3 months my account has been frozen for no reason that anyone has been willing to give me at all. Yet now I have a $200.00 phone sitting here and I cannot acivate it. What is worse is I recieved the phone on Monday and was told that it would take 4 days to fix this issue and now it is friday and I called this am and still not fixed and was told that it would be another 4 business days from today. I will recieve time without service credit when they get it fixed well how long is that going to be?? All I wanted was an upgraded phone and to actually pay this company more money a month sad that they won't even take that. Whats worse is I am currently being told that this is happening to over 400 people per day. How can you be a service provider and not provide service to anyone.. veronica koors 5/6/11 my husband ordered two phones off of mycricket.com and we only recieved one phone and it charged me $229.95. and cricket says they can not find the phone,how is this seriously possible. the phone we recieved was only $59.99 and it charged me $79.99. i want my money back or i want the phone that i purchased and never recieved. and the assistant manager had a nasty attitude and she pretty much told me tough shit and fuck off. if cricket doesnt fix their problems soon they will be SERVED with a LAWSUIT! Tina Rutledge 5/9/11 On 4/1 I cancelled my service because three times I cancelled the automatic payment and you kept taking my money!! Cricket then on 4/1 promised to refund money and I did not get it!! My bank refunded money and then because cricket wanted to again lie and steal from me the bank took back money and gave it to cricket for the month of may and I didn't even have service!! Cricket takes advantage of people because most people don't have credit for a larger company. Well thus was my daughters phone and we are all with sprint. I will not back down until I get my refund. BBB will get contacted and everyone I'n between! Shame on you cricket for being thieves!! Patricia 5/10/11 I use Cricket broadband service. I pay $40.00 a month for internet service, I had to pay extra for the modem which I purchased at an Authorized dealer, and for the most part, I am unable to stay connected to the internet. Every time I connect, I get disconnected, and I do mean every time. I have called 1-800-cricket and receive no help. I just called the corporate office in San Diego, the first agent, Shawn, gave me a bogus number to call. I called back and was transferred to a messaging system, you know the kind, the ones that never get heard. So, I called back and was transferred again and again and again. The receptionist kept transferring me around to no one. Then she came back on line and asked me from what location am I calling, so like a fool, I told her, only to be transferred to an incomprehensible messaging system. For anyone who wants to purchase Cricket services, my best advice is DO NOT. Do not waste your precious time and very hard earned money on Cricket. The one star poor rating that I am offered to give them is way too good for them. Please do not waste your time and money. I know that having no contracts for service is something that we all do prefer however, maybe those contracts that other companies wants us to sign up for offers us better product and customer service. Of course we have to pay for that and for someone like me who does not like being under a contractual agreement, I am ready for one. Especially if my product and service issues WILL be resolved. Good Luck to ALL Ann 4/28/11 I tried to purchase my new phone and service from Cricket through my Capital One Master Card but they said it did not go through yet my credit card show pending fees?? May credit card said there is not problem with my credit but somehow not matter how many time I tried to call credit department they deleted with my credit card company on the line and then it happen again? I am so unhappy in how could it pend on my credit card yet they said it did not go through?? They don't even send me or get their super visor to help what is going one my credit card is ok???? I had spend form 6pm to 12:30 IN THE MORING DEALING WITH CRICKET AND STILL NO PHONE??? Ann again 4/28/11 Their customer service is stupid they never send me to credit department who is not Cricket or anyone to solve a new order I guess they don't want me as a customer. I want a discount for my problems., Maria Berryman 4/29/11 I contact cricket wireless 611 spoke with a lady about my wireless. I some how had usuge for 271.58 GB. Told her well thats kinda funny cause I wasn't at home and I live alone. So whats going on. She said don't worry about it cause there is no charge. I told her I am worried about it cause someone is using my usuage. Funny how I paid a flat fee now all of a sudden we have three different speeds. Her reply was mama its okay there has been no changes to your account and no charges. I told her do you understand that hello usuage like that will slowed down my speed. Meanwhile there is a baby cry in the back ground. She said mama there been no changes to your account is there anything else I can help you with today. I said no guess you need to attend to your baby. The lady couldn't speak good english obvisouly in another country. We have people here in AMERICA that need work. How could cricket be giving work to other countries when people like me need work. THANKS CRICKET FOR HELPING AMERICAN AND AMERICANS ARE THE PEOPLE THAT KEEP YOU GOING!!! SHAME ON YALL Las Vegas, Nevada christopher thurston 5/4/11 I have not seen service in any industry this bad. Joe Robertson 5/3/11 I have been a Cricket customer for 2 years. I feel that as long as you pay your bill and avoid speaking with anyone, you'll be okay6. However, my cell phone stopped working. So I had to purchase a new one. When it arrived via fed ex, I tried to activate. I am unable to activate it according to the store rep. because Cricket is behind in processing changes to accounts and that it would take up to a week. I now have a new phone, current bill and no way to use it. There is no one to complain to (but I will be conacting the fcc) and there is nothing I can do about it. I hate Cricket Communications. I'm confident that they won't be in business long at this rate. PLEASE DO NO CONSIDER GETTING A PHONE AT THIS COMPANY. IT WILL COST YOU DEARLYU IN THE LONG RUN. YES, THAT'S IT, RUN! RUN FROM CRICKET! Lewis 5/3/11 I purchased a cricket phone last March, 2011. I was cheated out of the rebate. I have been overcharged by cricket for over 3 years, to the "tune" of roughly $18.00 a month. My voice mail will not accept messages. I've contacted service, via: 611, and as yet, they have not fixed the problem.....plus, I think they (611) are all over seas. I am dropping my cricket service a/o 15 May 2011 and getting a REPUTABLE CARRIER!!! Juan Guerrero 5/3/11 On March 31, 2011 I went in to your Cricket Store and upgraded my messenger touch to the new LG Optimus Android and let me tell you, I have never had any problems with my messenger touch than I do with my Android, I can't text or receive text messages, my phone shuts on and off and frezzes on me in 1 day at least 5-10 times a day. I have went to Cricket Corporate here on Blackstone/Sierra and they won't give me a replacement phone and so far its been my third time already and they restart it, but yet still same problems, they won't replace it unless they see it messing up, the second time I went I was told its defective and now I have this phone which I HATE NOW!!! Your customer service is stupid, you have all these workers and yet they don't do nothing but play around, their is only 1 person assisting everyone while others are walking around or just in the back room. Still my phone problems are not fixed. KNHL 5/4/11 I purchased a Cricket phone for my son 1 month ago and this has been the worst experience I had. They charge us for services that we don't have then when I call customer service the arabs were very rude to me and the supervisor was also no help. I wanted to make an upgrade to the phone and then they told me I had to pay for the change upfront which I find this hard to beleive. I also was not able to view the bill online so they told me to go in the store in the world is going to ride to the store just to look at a bill. This has been a nightmare from the start so I'm going to take this to there corporate office and if there is no result then I will report to BBB as well as contact my local news station. irene elliott 4/26/11 Cricket rips people off. They have double-billed me for six months, and are still doing so despite my repeated notice to them. I am retaining the phone just because I know that once I cut off my service, I will have lost all access to recourse. If you haven't bought a Cricket phone yet, don't. You will absolutely regret it. I know several people who have Cricket, and like I they constantly experience missed phone calls and text messages. The phone service is crappy, the customer service is worse, and the $10 per month you'll save on phone charges are not worth it. Why have a phone if it isn't reliable? T. Thaxton 4/26/11 I bought the Cricket Broadband Modem in Burlington NC 4/12. It is runnning on dialup, not broadband as it should. I am "under the coverage map". Local office would not exchange modem and told me I would have to go to another city to have it checked. I just spoke to the corporate office, and she was to check to see if tech support put a note on my account from the tech support call I made and stayed on the phone almost an hour with "Joe" at tech support, and he told me that it needed to be checked. However, tech support obviously did NOT put any type of notes on my account, THANK YOU SO MUCH FOR NOTHING. Local office said I would have to go to Greensboro. No thank you. If I buy a product in the Burlington office, the Burlington office should have common decency to exchange the piece of junk that does not work. I will NOT be paying for another month. I will NOT get my money back that I worked so hard for, and I will NOT refer ONE individual to this service. I will do WITHOUT broadband if I have to deal with this kind of customer service. Being a government customer service rep myself, I do MY best to make my customers happy, not send them screaming out the local store door, and never looking back. Feel free to call me if you should have any questions about my rating. Period. Not happy. And will spread the word to others so that they do not get caught in the same trap. Money spent. No broadband. No customer service. No help. Amazingly poor horrible customer service. T. Thaxton 4/26/11 where is my complaint post? I said nothing vulgar or offensive. Unless it was offensive to Cricket. So be it. I will make sure my complaints are posted on Facebook and Twitter. I will spread the word that if you want broadband and CUSTOMER SERVICE, you should go elsewhere. I have NEVER had such a bad experience with anyone. This will most definitely not happen again. I learned my lesson. Paid your company good money, spoke to tech support that could not understand me, nor him. Got nowhere. spoke to corporate in Greensboro today and was told I have to bring computer and modem to them. I highly think NOT. Gas is almost $4.00 a gallon. I'm not wasting my gas and time when the local store that sold the modem surely had a replacement modem in another box, just like the one I bought and cannot use except for slower than dialup. And it is crap. Sorry. people work hard for their money, to purchase products that are to be good. Not products that do not work, then have to be given the run-around for hours or days (as someone above stated, thank you so much!). I will not speak about this again on this website, but please check facebook or twitter. Pass the word. Shut this company down if they are not going to provide trained customer service to consumers. I have never in my entire life been so aggravated and disappointed. Jim Morrison 4/13/11 Cricket Sucks The customer service is awful They use bait and switch tactics and need to be sued. disgruntled customer 4/13/11 I think a class action lawsuit is in order Cricket needs to know this is not how we do business in the USA Jonathan Clark 4/16/11 I have finally given up on Cricket and changed service to Boost, but Cricket is still charging me on automatic bill pay ever though my old phone is no longer attached to a phone number. I keep trying to call or go on line to fix this but I cannot reach anybody live and every time I've gone to the store I have to wait a minimum of an hour and 45 minutes which waist valuable time to total frustration. Best to simply avoid Cricket. Teresa Long 4/16/11 I just bought a new Cricket phone online. As soon as I received it, i called to activate it. Nope, its just not that simple...WAIT!!! CALL BACK IN 4 HOURS AND THEN WE CAN ACTIVATE...THANKS FOR YOUR PATIENCE... NEXT CALL...CALL BACK IN 4 DAYS AND THEN WE CAN ACTIVATE IT...WOW....... CALLED BACK ON THE 4TH DAY..CORPORATE OFFICE... WAIT..A TRANSFER TO SAME "ACTIVATION LINE"????? OH SORRY ,ALL NEW PHONES CANT BE ACTIVATED AT THIS TYPE.,.THERE'S A GLICHE IN THE SYSTEM. WELL AFTER I SHELLED OUT 110 BUCKS...NO ACTIVATION... NEXT CALL.. WELL WE CANT ACTIVATE YOUR PHONE...YOU'LL HAVE TO TAKE IT TO ONE OF OUR CRICKET STORES AND THEY CAN DO IT................really. THAT STINKS...REALLY STINKS...I CANT BELIEVE I SPENT THIS MUCH MONEY AND ALL I AM GETTING IS LIES. ALL I CAN SAY IS WOW.. Ms. Long 571-277-3883 JOANN Z 4/16/11 Sooo many complaints...never thought that i would be writing this...my complaint is...my sis purchased the huawei phone for me as a gift and the sales rep offered the shield for it....well i get home and i open up the shield and its used....went back to return it andt i find that they dont have a receipt print out for it...well the rep ended up poketing the money...and the manager said they would look into it...and call me back...of course he didnt and its been three months now and I've gotten nothing in return..and keep being ignored...i dont see how nor understand why Cricket won't address our complaints...bummed in texas Lee 4/18/11 Bought phone and one month (I thought) service online with assurance of rebate on phone; the rebate form was so complicated, requiring difficult to access information, I never did get the refund; also, we used my credit card to purchase the PREPAID MONTH TO MONTH amount -- no authorization to autopay in future -- phone did not work where we live so did not purchase additional service; HOWEVER, on my credit card was a charge for an additional month through some entity called "Vesta" (a processing center, they said) - did not know how "autopay" got on my card and said they'd credit my card but could not remove charge -- I had to call Cricket -- good luck with that -- could not understand the rep I got and he kept misinterpreting what I said -- which was pretty straighforward -- like "I did not authorize that charge!!" -- he'd repeat like "oh, you say someone took your credit card without your permission?" I finally hung up in frustration. Terrible signal on phone -- fraudulent handling of my credit card -- indescribably terrible customer service and charge remains on my card! Lee 4/18/11 Bought phone and one month (I thought) service online with assurance of rebate on phone; the rebate form was so complicated, requir DHAYES 4/4/11 CRICKET IS THE WORST COMPANY EVER!!!!! I have called the corp office 858-882-6000 with no help....I purchased a broad band modem with no insurance..the insurance was $5.00 a month..the equipment was only $50 and I have had it over a year..no need for insurance...until it broke...all I need is a reusable or the same one.....I have had the runaround for the past couple of days....I was told by the store location that they can't help me....this is crazy MS E BLACK 4/5/11 I HAVE HAD THE SAD EXPERIENCE OF PURCHASING YOUR CROSSWAVE WIFI CARD. AFTER SEVERAL TIMES TO WALMART EXCHANGING DIFFERENT WIFI CARDS BECAUSE THE CARDS WERE REGISTERED TO ANOTHER CUSTOMER WHEN I GOT HOME TO TRY TO ACTIVATE IT AND GOING BACK AND FORTH TO THE STORE TO GET ONE THAT WAS NOT ON SOMEONE ELSES ACCOUNT. I FINALLY GET IT HOME TO ACTIVATE IT AND IT IS DEAD OUT THE BOX MEANING IT DOES NOT EVEN WORK. SOOOOOOO I HAD TO ONCE AGAIN GO BACK TO WALMART AND PURCHASE ANOTHER ONE THIS TIME SO I DIDNT HAVE TO COME BACK I MADE SURE THAT IT WAS LEGIT AND ABLE TO BE USED.I WOULD LIKE TO KNOW FOR THE MONEY THAT WE PAY FOR THIS SERVICE MIND YOU $60 PER MONTH WHY DO YOU SLOW OUR SERVICE DOWN THAT IS ALMOST THE SAME PRICE AS DSL BUT YET YOU SAY THAT IT IS UNLIMITED SERVICE. THAT IS A LIE THE SERVICE IS LIMITED BECAUSE OF WHAT AND HOW YOU DO THE BANDWIDTH. YOUR COMPANY IS A PISS POOR EXCUSE FOR A CORPORATION IT MATCHES YOUR CUSTOMER SERVICE, PRODUCTS AND SERVICE. YOU STAY ON HOLD FOR CUSTOMER SERVICE FOR OVER AN HOUR THAT MIGHT BE DUE TO THE COMPLAINING CUSTOMER ***AND TO THOSE WHO READ THIS DO NOT I REPEAT DO NOT PURCHASE ANY SERVICE FROM THEM RATHER IT BE BROADBAND OR CELLULAR SERVICE YOU WILL REGRET THAT YOU DID* peggy jackson 4/5/11 when u first started i was 1 of ur first clients.was happy now that u have gone paperless u seem to think all problems have disapeared because there is no paper trail.this only give u the right to say we dont know but this is ur fault got paper to prove it no. if u pay online u have to make ur payments thru cricket otherwise u have no proff u have to go get a statement from the bank the transaction # listed on line is nothing and since you are now owned by att i see why u went paperless and why we have so much trouble getting payments in to u why does it take five days to pay this bill online when it takes reliant one day being greedy is already been a downfall for att customers are paying for it, your free cell phone gimic winds up costing you like a house mortage elderly people have no help from either co. peggy jackson 4/5/11 and the people that work in the cricket office are rude and talk down to you and dont care what your problem is you got a copy of your bank statement (which for most of us comes the first of the month and unless you got a 10k bank account it costs 5$ for a copy but then again the fellow who was rud and who will talk down to you and tell u i get one every day because he dont pay for his phone and while you try to get waited on you hear him tell his friend he fixed it so his phone got cut back on while he tell me no way to locate my payment if its from my bank either get a printout from the bank or u wait i was also told by him bring your computer in are cricket off wifi would i have been able to show him i had paid the bill or was it just the sarcasem when he said it i was to stupid .i was in the new office by crosstimbers 45 freeway its toward town he was light skinned had braids in his hair the time was 4;45 to about 5:10 peggy jackson 4/5/11 actually i give u no stars that boy talked down to me like i was a liar i was stupid and also told me i wasnt on my husbands account of which he called in and talked to them just like it says can you prove go get me a bank statement i said my ststement doesnt come out till the 1st of the month and i have to pay 5$ for a copy he says oh well i get a printout of mine everyday. and since u people let ur employees say and do anything they want i think you need to be investigated and maybe i can get some frinds of mine to picket and until i see something done about the smartass i will write online and send a protest letter to ur corp office Christy 3/31/11 Just bought my phone a few months ago and the charger to the phone has already crapped out ra 3/31/11 Cricket sucks in Las Vegas and all counts. Maybe getting Channel 13 "Call for help", might this company around. The correct information for the corporate office:Corporate Communications 5887 Copley Dr, San Diego, California 92111. I know this I have the insurance for my phone and its on the paperwork. Cricket needs to get rid the INDIANS and bring the COWBOYS (hint..hint). Can't understand a word they say. ALL the stores in Vegas need to rid of all the reps. They are all rude and nasty Martin 4/1/11 The mere mention of Cricket makes me get a headache! These people don’t care if you are a long time customer or if you go to some other company. They have no customer service, no working website, no proper accounting, and no heart. If we get together and sue them, maybe they will start to better their company. Let’s cost them money and help their stocks to drop! Please email me at marteeno@hotmail.com so I can start a list of those willing to join in on legal action. Thanks; Martin hater 3/26/11 i called in to get a phone activated and when i called the first time i was able to verify my acct but lady that i had talked to transfered me to pre-paid when i already have a post paid with cricket we disconnected because i was going to activate my phone on line after being advised that i could not put the phone i had chosen on post paid the online activation asked if i would like to do post paid or pre paid and so i decieded to call back to see why this had happened i could not verify my acct even though 5 min before that i was able to it seems that even though i was able to verify my acct with 2 of the 5 people i talked to one guy hung up on me one superviser yelled back at me and everyone else could not use my dob or social because they for some F***ED UP reason my personal information changed i want to cancel my service and go to verizon but i cant verify my acct my social and dob is incorrect even though i have had those two personal ids since i was born 20 years ago.... THIS IS RIDICULOUS THAT INFO SHOULD BE THE SAME AS IT WAS WHEN I SIGNED UP FOR CRICKET 3 OR 4 YEARS AGO!!!!! IF ANYONE GOES FROM ANOTHER CARRIER TO CRICKET YOU ARE F***ING CRAZY!!!!!!!!!!!! I ABSOULTLY HATE CRICKET AND WOULD NOT WISH THERE SERVICE ON MY WORST ENEMY Ashley 2 year cricket customer 3/25/11 Up to this point I haven't had any problems with Cricket. I paid my bill yesterday online, and was charged 3x. The same amount appears 3 times in my banking transactions. I call 1800 cricket, and of course, the CSR is rude. He tells me to call back in 7 business days to see if they can track down my money. This is rdiculous. He said he cannot see the extra payments in their system, but they sure as hell were debited from my account. I have been a Cricket customer for 2+ years. I hate calling their customer service, as it is the same everytime, rude and hard to understand representatives. I can assure you that after this month that I paid for, I will no longer be a Cricket customer. I called the corporate number listed at the top of this webpage to make a complaint, Took 10+ rings to even get an answer. The lady was short with me, asked me what state and apparently transferred me. I was just a little to angry to deal with that at the moment. I hung up, but will be calling again later. PISSED CUSTOMER 3/19/11 This is THE WORST company I have ever dealt with. They claim they never received my payment, however i have a copy of the check issued by my bank stating that they check was received and cashed. I have been contacting customer service for over two months and yet the "have not received the payment. I called customer service where the agents act as if they don't understand what the issue is and if you try to contact customer service by email they say its not their responsibility to handle the issue. terry brandon 3/21/11 i bought a cricket phone a week ago it comes with 5$ and on the same day i put $8 on it 5 days later today the 21 of mnarch iam told that i have to top up and i also will lose my $9 if this is the way it works i would never advise anyone to buy cricket. in fact iam going to write a complanit to the bbb and going on craigslist to every city in every state and let people know what happen . they may keep my $9 but it will cost them a lot more. and believe i know people, and i will cost cricket money if it,s the last thing i do. thank you terry brandon colorado springs colorado 719-217-9373 Gage L 3/22/11 I have been a Cricket customer for 6 months now. I recently moved to upstate New York. My phone no longer holds a charge and my charger stopped working this morning. I went and bought a new 3rd party charger which started charging my phone. However, it caused my phone to act weird and become unresponsive to some of the actions I was attempting to do. I called customer service and explained my issue to them. They told me I had to go to a corporate store to have my phone checked out and replaced because they don't can't send out replacement parts. They then told me that the nearest store is in New Jersey (6 hours away). I asked and I quote "Don't you think it is a bit outrageous to tell a customer to drive 6 hours to have a phone checked out? I wouldn't be calling if it was working correctly." The agent then said that it is their policy and that they can't help me over the phone. He said I could file an insurence claim and pay the $85 deductable, I explained that the phone is not working because of something I did, there is no water damage and told him I am not paying for a manufactures default. He then repeated himself and said I would have to go to the corporate store. Bottom line is, Cricket may be cheap but you get what you pay for. Verizon just got themselves a new customer. TABITHA MAGNIN 3/24/11 CRICKET SERVICE IS EVERY POOR I'VE BEEN A CUSTOMER FOR ALMOST A YEAR. LAST MONTH I PAID MY BILL THEY CUT MY PHONE OFF FOR THREE DAYS BECAUSE THE SYSTEM WAS SCREWED UP. NOW THIS MONTH WENT TO SETUP A BRIDGE PAY FOR ONE LINE THEY TRIED TOO CHARGED FOR TWO LINE BECAUSE OF YOUR COMPUTER ERRORS. I'M ABOUT TOO CHANGE PHONE CARRIERS IF THE PROBLEM PERSIST Diane C. 3/14/11 I was charged twice.Even though they saw that I was charged twice, I was forced to prove it by having my bank fax them information. Then they blocked me from calling customer service by saying that I have a bridge pay and have to go into a store or online-the automated system would not let me talk to a live person. Crazy, I didn't owe them money they owe me! I called the Corporate office and spoke with their escalation team.I think that they should credit me above and beyond for all the frustration and bull that they have put me through. My bank said they would credit me with no problem.Worst customer service ever, I was getting ready to call one of the news troubleshooter shows!!! Plus after being a customer for over 5yrs. I still can't get a discount on a phone without having to get a new # and being processed as a new customer so much for them appreciating loyalty and their long term customers. If you have the money to go elsewhere, do it! Most of the suffering I have had in my life has been not having the money to live in a better place or get a better service,etc. I have a disability and receive SSDI and still have to work part time to survive. Crickethater 3/11/11 im think about starting a lawsuit on this horrable phone service!!! if any body is with me contact me on my email Nate_mixon@yahoo.com or facebook my name is Nate Mixon. Worst service in the world!1! kenneth phillips 3/11/11 hi,just wanted to let you know that i'm very satisfied with cricket,and have been for long time,love the new upgrades also. i,ve been with your service for 12 years and "i understand that i am the oldest current customer",keep up the good work....p.s would like a discount on the next purchase,i think i deserve that. thanks for reading Debbie J 3/8/11 Cricket is the WORST service EVER!!!!!!!!!! I can't even pay my bill on your frickin' website that stays down all the time, or on the phone. I don't even know how Cricket is still in existance. I am going to Verizon. I am so done with not being able to contact a manager, speaking with people in India that can't even understand let alone speak English. Good bye Cricket!! I am taking all 4..COUNT IT...FOUR or my broadband cards and phones to a company that actually gives a crap about providing service. GOOD BYE!!!!! I hope that the Cricket demise is very soon to show these corporate idiots with their master's degrees...that all their education didn't help them one bit in running a company. Except running it into the ground!!!!!!!!!!!! kevin in albuquerque, nm 3/8/11 EVERYONE NEEDS TO KNOW THAT THIS IS NOT A COMPANY BASED IN THE UNITED STATES. YOU WILL GET NO SATISFACTION ON ANY PROBLEMS YOU HAVE WITH THESE PEOPLE. HOW THEY WERE ABLE TO OPERATE IN THE USA IS BEYOND ME. YOUR COMPLAINTS LIKE THIS ONE FALL DEAF EARS. NO ONE IS GOING TO HELP YOU! INSTEAD I SUGGEST YOU ALL CALL YOUR FEDERAL ELECTED OFFICIAL IN YOU DISTRICT AND DEMAND A FULL INVESTIGATION INTO THE ACTIONS OF CRICKET COMMUNICATIONS INC. MAYBE A GOOD OLD IRS AUDIT WOULD HELP THEM Randy Brown 3/8/11 My financial information was recently stolen. And of course the thieving schmuck decides to purchase something from Cricket....Seriously? My bank has verified that this was fraud and yet I am still required to have a conversation with a person working for the company that the fraudulent charges were made to. So I call a number some 1800cricket or some such that is the listed number where the charges went to. That number gets me NOWHERE. Its a recording, and it doesnt give any options to speak to a real person. And you cant even get any further from the start menu without an account #..Well DUH...I dont have an account. So I scour the internet looking for another number to call. I finally find one. I call it. Im then told by a poor english speaking foreigner that I need to call their fraud dept. Okay. So he gives me the number for that. I call it. Guess what? Its a recorded message with no options at all. All you can do Is leave a message and they'll get back to you. YEAH. Its been almost 48 hours since I left my message. IM a VIRGIN MOBILE customer, and may I just say I am so glad for that. They couldnt pay ME enough to put up with this kind of service. Ed Dorsett 3/4/11 I read the above stories and I must first say,I feel your pain. But,on a positive note,I have been with Cricket for about 6 months ans as of this writing my overall experience has been great! I live in Maryland,use a RAZR V3 phone,and am very pleased with what Cricket offers. I was with Verizon for a long time but got tired of having to constantly watch my minutes,dont like the idea that upgrading my phone starts my contract over,dont like the 2 year contract,and so on. No,Cricket isnt perfect,but I have nothing negative to say about the company. And,for $45.00 a month,what do you want???? Monica 2/24/11 1 star is to much for cricket. I've been going back and forth with them for months,about broadband and phone, Already purchased equipment so I'm stuck. Anyone thinking about using cricket, do yourself a huge favor and don't do it, Customer service is the worst i ever had to deal with. The people on the phone tell you to go to store and the people at the store put you right back on the phone with a so called supervisor who is not authorized to help you. What is that? Getting out ASAP Sharon 2/24/11 After being promised a $15 credit and being told it would be applied in 24 hours, and after paying $165 in cash for our 4 phone lines, two days later, all four phones were not in service... When I dialed 611 as directed, I got someone with a foreign accent, yet English name. Straining to hear because of the poor reception, poor phone quality, and his poor English, I understood that the reason the phones were disconnected was due to the fact the $15 credit would be applied "next month." I requested to speak to the supervisor (another English-named person with a strong foreign accent). I asked 3 times if this man could turn the phones back on, knowing that a credit was promised, and instead of answering "yes" or "no" he argued that we should not get a credit (the credit already promised days earlier). The only solution was to go to the store and pay the $15. Well Cricket: ADIOS AMIGOS! You really ought to think about hiring some UNEMPLOYED AMERICANS who understand that here in AMERICA we are generous, and do not LOVE to argue and LOVE to tell your customers "NO" like your overseas people do! Cricket: your overseas people lost you my business and your inability to train them to comply with simple requests is your own fault. Sabrina 2/23/11 Cricket is only concerned about making money! I was assured that my order would be shipped via Fedex the next day UNTRUE! It's been 5 days and counting, the order was placed that was it NO FEDEX TRACKING NUMBER whatsoever but it didn't take long for Cricket to charge my credit card when I inquired about refunding my monies I was told that it would take 30 days! WHAT! Majority companies will refund your monies within 3 to 5 business day or 7 to 10 business days. CRICKET NEEDS TO STOP OUTSOURCING THEIR CUSTOMER SERVICE DEPARTMENT AND KEEP IT HERE IN THE U. S. Olga 2/13/11 WHY???? WHY DID YOU DO THIS TO YOUR (POCKET)CUSTOMERS WHICH REALLY IS NOW CRICKET....I KNOW MONEY IS YOUR GOD, BUT I CAN TELL YOU THAT GOD SEES ALL THAT YOU DO...REMEMBER, WHAT GOES 'ROUND..COMES 'ROUND...I HAVE NEVER HAD SUCH POOR SERVICE(CUSTOMER AND WIRELES RECEPTION)..POCKET NO LONGER PROVIDE (SELL) POCKET CELL PHONES NOR DOES CRICKET CARRY FAMILY PLANS..BE ADVISED POCKET CUSTOMERS, WE WILL EVENTUALLY BE FORCED TO TRANSFER TO CRICKET UNLESS WE GO TO ANOTHER WIRELESS CO. AND I WILL... SHAME ON ALL OF YOU.... Jennifer Scrivner 2/10/11 I have a problem with the non- ENGLISH speaking people that talk to ENGLISH speaking customers. I spoke to a gentlemen last month before my bill was due about an issue I had with my bill. I was being charged for a county that I don't live in and a city I don't live in. It's like they don't understand what you are saying no matter how you say it. I guess you get what you pay for. So the dude told me to pay 37 and some change; so I did (stupid me shouldn't have listened to him). Now I am being charged extra for the amount that I didn't pay last month. It's not my fault the idiot dude told me to pay a different amount and he didn't change it. So, I log on to my account today and not only have they not fixed my address but I'm still being charged for the same county and city that I don't even live in. Then I asked for a stupidvisor and she tried adding it back on and said that the amount was not there fault and that everything was correct. See, that's what she wasn't getting thru her head. It wasn't right and I told them that I would gladly pay what ever the difference sales tax for the correct county and city that I lived in. So at the end of all this... they did credit me back the amount that I was charged and that it could take up to 24 hours. So we shall see what next month brings. Shawn 2/7/11 I setup a bridge payment extension and did not get to pay immediately due to the Midwest Snow Storms - Cricket sent an e-mail to everyone saying that an extension was in place to give 2 days to pay balances. When I called customer service I was told that my bridge payment had expired and received no explanation why it was not in effect due to the extension given by the company. I paid the $$ and called the next day as instructed. I cannot get a live c/s agent via my cricket phone or on a land line!! If you call the other line on the main website page they can't tell you anything! It's been 4 days since I've had service! PLEASE HELP! I NEED A LIVE PERSON! Moe 1/18/11 I've been with cricket for almost a year both phone and broadband card. Let me say that using cricket broadband card is so antiquatated it's like using dial-up service from 20years ago. it operates at a .48mbps that's after there senior teck guys worked on it. Seems like I'm in a time warp. calling back today I had some robot like person insisting I go through trouble shooting like I did the other day for 1 hours until my account was passed onto a senior teck. What the hell Cricket, this is not the 80"s your service is so slow I feel like the old days of dial up. so there for I ' am cancelling this account my last month with such a horrible company that like to call itself a 21th century company, I guess the sun in San Diego has burned your brains. moe 1/18/11 Oh that's funny it has to be reviewed before posted, so the real reviews are kept from public view, what happen to free speech oh yes I forgot San Diego is a republican county. there is no free speech when it comes to Republicians it's all sugar coated to fit there needs. v. Colbert 1/21/11 Ordered a phone online and never received the phone. The tracking number I was given showed the phone was sent to a post office in INDIANA although I live in WISCONSIN. I have been given the run around for the past month and if I hear "Sorry Ms. Colbert we will send it to our escalation dept," one more time I am going to scream! I want to cancel service but want my money back first. I will be filing a complaint with the FTC, FCC and Better Business Bureau if I don't get a response from Corporate 1-858-882-6000, 1-858-882-9924. This is the worst customer service I have ever experienced and hopefully this nightmare will end soon! Sim 1/25/11 Cricket has the worst customer service of any telephone company in the USA. I set up an account for my teenage daughter online using my debit card for initial payment. One week before the monthly bill was due, Cricket charged my account and had it overdrawn because Cricket changed my account to auto pay without my authorization. I called Cricket for the next 3 weeks and all I had was run around. My bank asked them to fax a letter stating they are unable to credit any fees in error so I can get a refund. I finally got hold of supervisor with no customer service skills telling me Cricket does not send any letters to the bank and that all new accounts online are automatically set to auto pay. These guys are thieves and scammers and should not operate in the USA. Please do not ever call Cricket customer service. It is total waste of time. I am cancelling right away. BCS 1/28/11 Purchased a Cricket phone. Store gave me wrong information. Kept getting text messages about amount expiring. Called CS 7 times finally asked for supervisor. Got Ann #2411 in the Philippines who was so rude and unprofessional, words cannot describe. She told me they were doing me a courtesy- when I asked what they had done she could not answer and started reading from a script. She then told me not to listen to the Cricket stores and that she had worked there (2!!) years and was the only one I could now talk to, and that I had to accept whatever she felt like doing for me as a 'courtesy'. She constantly talked over me reading this script, told me I did not understand the company rules as it applies to contract, when I told her it was a no contract phone she kept tell me I did not understand and how much CS had done for me already. I asked if they had resolved the issue and then said, that I expect too much and how well trained she was. She then told me to go back to the store- when I told her I was in Los Angeles and the store was in Vegas, she again told me I wasn't paying attention. She then asked me to check the balance on the phone- I told her I was in the car and did not have the phone with me- she told me it was me being difficult as I should always have the phone with me!! I am just amazed how this company stays in business. Maybe they are too big to fail???? I am convinced that these overseas CS /companies really have no idea of anything apart from a script and can't really fix any problems. They hear and 'speak' English but its not really understood. Just amazing !! Martin 1/14/11 On Christmas day I was visiting my Mother at the hospital. I have a Pay Go Cricket Phone. At the Hospital I tried to pay by phone 2 dollars on my Cricket Phone. By the time it got to a certain poit of the payment I would get a busy signle and would be disconnected. I tride a few more times and then just gave up. The next day I checked my bank accunt online to see if they chareged my for anything since their over the phone payment service was glitching. To my Surprise, I got a $219.15 Charge to my Credit Card!!! I said "WTF!!!!!!!!!!!!" is going on here?". I couldn't believe they charged my $219.15 to my credit card and I was only putting 2 Bucks on my pay go account. I called them and they told my to send in a fax of my bank statement. I did, they said they recieved it and that it would take a few business days. We called again and they said it takes 10 Business days. When that passed I called once again, the forgien lady told my that she didn't see my fax. I said Yes you did. You guys told me you recieved the fax. So then she tells me sorry and she'll get on it. Check back in 24hr's. As soon as she hung up I browsed for another number till I came across the number above, spoke to some Americans, and they said it takes 14 Busniess days because its going through some special system to comfirm everything. Well...TODAY IS THE DAY AND I STILL DON'T HAVE MY MONEY! Darius Wiite 1/14/11 My cricket number is 9013158576 and I paid my bill last week and its is due Feb. 4, 202011 but my phone is off. I feel if I pay my bill my phone should be off. I feel that this is poor business with Cricket phone service. RAMONA MOYO 1/3/11 Terrible customer service, do not even consider this as an alternate company for your cell phone service, all I can say is i regret so much wanting to save some few dollars over tmobile now i am paying even more, CRICKET EMPLOYEES DO NOT EVEN KNOW THEIR OWN PRODUCTS, THEY ARE SO RUDE SPECIALLY IN THE SPANISH TEAM, THEY HAVE TERRIBLE MANNERS AND THEY ARE SO UNEDUCATED, THEY THINK THAT BECAUSE I REQUESTED INFORMATION IN SPANISH I AM AS STUPID AS THEY ARE. NOW I HAVE MY TWO LINES SUSPENDED AND ONE OF THEM WAS DUE UNTIL JANUARY 22, 2011 AND THE OTHER ONE TODAY, BUT BECAUSE I CALLED AND COMPLAINED NOW THEY SUSPENDED THE SECOND ONE...I'LL GIVE YOU A RECOMENDATION SWITCH TO TMOBILE IS IS ONLY 17 DOLLARS MORE FOR THE SAME SERVICE I HAD WITH THESE SO RETARDED COMPANY. Useta Workfor Them 1/11/11 The whole company is in disarray. Stay away. They dont care about their customers because they are simply waiting for a tender offer on their stocks... and you know who gets most of those shares. The big CHEESES! Not the people in India, or Joe Employee... so, for what its worth America, its not personal... its ALL BUSINESS. Bad Business... but business, nonetheless. Jeff 12/28/10 Worst service with any company I've ever dealt with! Dec 10 I made payment on line. Dec13 payment cleared my bankninn. Dec 14th phone turned off due to lack of payment! I went to Cricket authorized store they sent me to corporate store. Corporate said they would fax the copy showing where payment cleared my bank on Dec 13th. This morning Dec 28th per a text message I received, I tried to call the local corporate store...never reached a real person. Finally tried another number and a girl with an accent said it was taken care of and my balance on my cricket account will show no amount due by this afternoon. Before i called this morning I got a text message saying my phone was to be turned off by 6pm PST this evening. I've got two phones with Cricket that we've had for two years no problem until now. The local retailer advised me to pay the extra $3.00 and come in and make payment rather than pay on line...what a nightmare this has been. I wonder if tomorrow morning I'll have service or not. After this experience I wouldn't recommend Cricket to anyone. Very unhappy guy in Denver 12/27/10 Ok, So I made the decission to get a cricket phone through the internet so I could get abetter phone at a better rate. Wrong idea. I ordered it on Dec 21st 2010 at 8am. The transaction took less than an hour, paid my phone cost and first month, overnight delivery was free. Well here it is Dec 27,2010 and still no phone. I have talked and talked and tlaked to the customer service perople, who by the way, have no clue what I am saying or I what they are saying. All I get is, it is in escalation and we can not refund because our system says order was completed and shipped. after speaking to FedEx and giving them the tracking number, they bluntly said, Cricket lies alot and they have no record of picking up anything, which is what the tracking tells me as well. So today I call the Corporate office only to be told, call this 866 number and they can help you. I told this AMERICAN customer service agent they are not doing anything, he was like oh well, you have to work it out with them. So I am now out $83.00, have no phone and it looks like I will not have a phone anytime soon. I think it is time for Tom Martino to step in. I will be sending him an email today as well... Helen 12/21/10 On 19Dec10 I purchased a rechargeable Cricket wireless & mobile Broadband monthly bill payment card at 7-11 and loaded the monthly mobile broadband fee of $40.00 onto the card. I went outside to the coin phone to pay my broadband bill, dialed 800.698.0358 but kept getting a busy signal so thought that all lines were busy. Went home and never gave it a thought. Was out again so tried again from the same phone it would not go thru, so called 800.cricket. Explained to the call taker what had happened. She told me that the cards cannot be used for broadband. I explained to her that the face of the card says that it can be used for wireless & mobile broadband and I needed help getting the funds applied. She again told me it could not be done, so I asked for a stupidvisor, after a great delay he came on, I again explained to him what was going on, he also told me I could not apply to broadband and told me to go back to 7-11 to get a refund or sell the card to someonelse. WHAT a waste of space these two were. I went into the 7-11 and talked to the guy that sold me the card a couple of days before. He called the number on the card and after three tries he got thru and credited the amount...I think...Apparently you cannot use a coin phone to call the above number yet no where on the card does it say that. This is my lasy month with cricket broadband, I am going to T-mobile or Virgin. Mad Mommy 12/23/10 I am a mother of 3 kids,,struggling hard to try my best to get my kids the things other kids have and things they want and need. I made an order online for 2 phones but one phone was mistakenly picked when a diffrent phone should have been chosen. So I call Cricket immediately... not eve 10 minutes fromplacing the order to see what could be done... the rep was ok...put me on hold after getting my info...and came back and said she couldnt change the phone but the order could be canceled and a new one placec for the correct phones. She told me my card would be credited the money rt back and i should be able to make the purchas with no problem...DONT WORRY< NRS WILLIAMA,..it takin care of ..is what I was told... so i placed my other order,,now im being told that i can get credit for the other phones fro about 30 day...christmas is in 2 days...now if the lady would have said..sorry we cant cancel or exchange the order..u jus have to wait to receive it and refuse it...then i wouldnt have waisted money placin another order...money i dont have...money coming from my kids Xmas. All that was needed was a simple phoone call on htere part, in order to put this money back in my account...but NOOOOOO... they can take you money just fine,,,but helping in getting some back is an issue...and the phone i wanted cost more than the wrong one..so they're still getting more money...im hurt that this close to Xmas...people have no heart or understanding of the needs of others...this wasnt for me..but my babies..now I have to try an explain why Xmas may not be full of smiles... thanks Cricket. You relally now how to brighten a kids face for Xmas........NOT! blaine smith 12/24/10 Ever try to get them to give you "your" rebate? Good luck with that. Sue them, I plan on filing paperwork first thing Monday morning. K. P. 12/20/10 WORST customer service EVER. You call the customer service number they give you, then you are transferred around, put on hold, and finally hung up on--every time! Plus, the local store NEVER answers their phone, so no use calling their offices in the U.S. Don't sign up for Cricket if you ever want to talk to a live person after the initial sale! Delia Garcia 12/17/10 I signed up for service w/Cricket 3 DAYS AGO and was told it would take 30 minutes to 4 hours to port my number over. When that didn't happen in 4 hrs I called to find out the status and was told that since my number was originally a cricket number (i went from Cricket to verizon and now back to cricket) they have to lock it for 24 hrs so that there will be no cross calls (whatever that means). So yesterday at 3 pm the transfer should have been complete but of course it wasn't so I waited 4 more hrs to call them. I call at 7 pm and of course each time i call I have to go thru my whole story and hear their line of bull crap. Well the rep said she could not explain why the port had not taken place but it's on the "list" and will definitely happen tonight....well it's the following morning and yea you guessed it...my number still has not been ported over. I called to speak with a manager and conveniently he was in a meeting. I didn't experience any problems the first time i was with cricket but that was 4 yrs ago and obviously things have changed for the worst! Had I known I was going to have this issue porting my number I NEVER would have gone with them. I've had my number for 4 yrs and I would hate to start over with a new one and have to update everyone...doctors, school teachers...etc. Their customer service is completely incompetent! I am filing a complaint with the BBB and FCC and anyone else I can file a complaint with! After reading sooo many other complaints I'm afraid of what is to come if I stay with them. Perry Lang 12/15/10 I made the move from Pocket to Cricket for the area coverage but ended up losing on the quality of phone and service in the area I was saddened to hear Pocket and Cricket Merged Kinsey C 12/4/10 Hello, I am currently a Cricket customer. And my phone was damaged, i have insurance on the phone and i had some questions about it. 1: When and if i get my new phone will all of my contacts and information be on the new phone? 2: it says something about paying 50 dollars and i wanted to know for the new phone if it covered 50 dollars or is that all you have to pay for the new phone?. Thank you Kinsey C. jl picton 12/5/10 I USED TO OWN AND USE A CRICKET PHONE, UNTIL RECENTLY I HAVE TRIED AND TRIED TO GET SOME OF THE FOREGINERS TO TRY AND UNDERSTAND WHAT THEY ARE SAYING, BECAUSE FOR THEM TO EMPLOY THOUSANDS, UNFORTUNATELY FOR YOU IMMAGRANTS, THEY HIRE YOU AT A SECOND RATE INCOME AND HAVE YOU BUST YOUR REAR TO MAKE THEM MILLIONS. WELL, CUSTOMRES SHOULD GET WHAT CRICKET PROMISES AND THEY DO NOT FOLLOW THEIR OWN CREED. SHAME ON YOU PEOPLE. YOU SHOULD BE SHUT DOWN AND FINED. ITS STUPID THESE DAYS TO BE USED LIKE THAT TO CUSTOMERS AND EMPLOYEES ALIKE. I AM GOING TO REPORT THEM ASAP. Patrick Horn 12/4/10 The broadband sucks in south texas. I paid 100.00 for a modem and a crappy 2.5 gigabytes worth of slower than dial up junk! Two weeks to get connected and eight hours of service calls. I switched to A T & T. I left a message with Doug...the ceo on his phone. I want to be fair but they should be more accountable. No one to complain to but a bunch of Indians overseas. We should bnurn the modems on video and post on facebook! Kenneth Carter 12/14/10 Cricket service is the poorest I have delt with. I signed up for service and paid for a year. After 4 weeks of not being able to use the phone because they could not import my number I asked for a refund. I was told to go to a Corporate Store for help. Two stores later I was told no refund but after they researched the request I would receive a refund less the month of use. I explained that I had not used the phone and I wanted my full refund. Said I would have to wait 4 to 6 weeks. This was done on November 12, still nothing and know way to contact Cricket. Oh yes went to T-Mobil and everything was done in 24 hours. Also got a Cricket wireless for my computer with a $70 rebate slip. Guest what? We appreciate your purchase, but your submission for the Cricket Rebate was delined for reason: outside valid dates. The offer is still being advertised. What a joke. Stay away from Cricket. Shay 12/13/10 I have no clue if Cricket will let my old phone number be transferred to my new Cricket phone. As a matter of fact has anyone ever tried to get their number transferred to a new phone but stayed at Cricket or did you have to start a completely new account?? Jeanne Ripoll., Magnolia, Texas 12/2/10 The worst ever... purchased the new Huawei, Smart phone.,!, as they say, you get what you pay for! mailed it back for a credit, its been 30 days now,,No Refund!!! I was first told after waiting two weeks, that I had to wait 30 days I was told last week that my account was going to be credited last week I was told yesterday, that my account was going to be credited today Today No Credit!!! I was told today!, that I have to wait 30 business days!!!, Is this legal!!! am I ever going to get my money back!!! and yesterday I returned another phone back. I guess, i'll just have to wait and see... and yes, there customer service dept, Sucks!!! I can't understand this people!!! What a dissapointment!!! I hope,!!! I don't lose all that money... almost $400.00 what a big mistake!!! Hollywoodman 11/30/10 YOU AT CRICKET COMMUNICATIONS WHEN I PURCHASED MY PHONE IN MARCH OF 2010 INFORMED THEY WILL BE AVAILABLE TO WORK IN THE ZIP CODE OF 89027 (WOULD BE UNDER THE LAS VEGAS, NEVADA MARKET) BY THE THIRD TERM OF 2010 AND YET YOU CHANGED MY NATIONWIDE TALK AND TEXT FROM $40.00 TO THE NEW PLAN OF, $45.00 I NEVER NEVER AUTHORIZED THIS TRANSACTION WHAT-SO-EVER!!! IF MY SERVICES WAS WORKING JUST FINE UNTIL OCTOBER 1ST, 2010 WHAT THE HELL HAPPENED??? AND!!!!!! YOU CANNOT GET CUSTOMER SERVICE REPRESENTATIVES HERE IN THE UNITED STATES OF AMERICA. Rachel M 11/21/10 I just want to say that I know me entering this complaint will not do anuthing. I think Cricket has the worst customer service EVER. First off there is a big time language barrier. I can not understand rep. The rep does not understand me. I ask to speak to a supv. that speaks english or that is american. The supv gets on the phone and it's the same thing. I can not understand him. My bill is to be a set amount each month. And every month it's a different amount, and they have no record to tell me why. I mean cricket is not Sprint, so why am I paying for it like it is?? They are rip offs. Cricket sucks to the core. The only reason why I am with Cricket is because I have not so good credited to get a phone else where. I will def pay 200 hundred dollars to get a phone with a better company if I have to. I am not racist either. I am a hispanic, so I know about the different languages, but jeeeeeeeeeez. If we can't understand each other, get reps that can speak all languages, take your reps and put them into better training classes. Make them be more familiar with their crap, because this is unbelievable. They don't speak english, they can't tell you what you have been paying and why. When you add a service they fail to tell you about any additional fees that go with the features.....I just want to pull out my hair. I am like I said def done with cricket. I mean I am a Customer Service Specialists, and that is not the way I treat any of my customers that call in. We are kind we know our stuff, and if we don't there is always someone available to get that answer for our customer.....Cricket needs to step up the game. OR I am sure Cricket will be no longer. Jackie C. 11/22/10 Cricket has the worst service ever. I strongly agree with all the complaints listed above. None of the representatives have been helpful or professional. Since the initial purchase date of their poor wireless broadband service, I have had ongoing issues. CRICKET IS THE WORST!!!!!! They have uneducated employees who give you the run around and only seem to repeat themselves by saying "i'm sorry," "i apologize," and "unfortunately, there is nothing I can do" and it seems they have no managers or supervisors in the office, they all appear to be in meetings 24/7 per Kevin Badge #:CD7D. You are all unprofessional and lack knowledge of outstanding customer service. I would never recommend CRICKET to anyone. Cricket never resolves their customers dispute. They only seem to know how to say "i'm sorry, there is nothing I can do about it" --- I will never ever use CRICKET for any sort of service. I have wasted too much time going in and out their stores and calling their very unhelpful 800-CRICKET number or their corporate office number 858-882-9924/858-882-6000. Jane 11/26/10 I have no complaints regarding the Cricket modem BUT...I added a cell phone in August, 2010 and it's been nothing but problems. I purchased the service and phone at a local store after being told coverage for my area was fine. Paid $80.00 to buy a phone that was supposed to have a $40.00 Cricket Visa Prepaid Card mail in offer. My first problem was that coverage was so poor that when I was fortunate enough to find a spot with signal strength, if I took a step, I would lose the call. Very disappointed with lack of coverage. When I contacted the closest corporate store about my problem, I was told that I should have never been sold the service because I live in Michigan and they don't have adequate coverage in MI. I went back to the local store with this information and the store rep told me that the corporate store didn't know what they were talking about. I was told service and coverage areas improve all the time so if I could just be patient I was sure to see better coverage. Well, no improvement with coverage in almost four months. The next problem; I received a response to the rebate that it didn't apply to my state. When I called on that, sure enough, if you look at the form it only covered Atlantic City, Philadelphia, Wilmington and Las Vegas. I have no idea why the MANAGER of the store instructed me to send in this rebate. Now, the sticker is removed from the cell phone box and I doubt anyone would even buy it from me since the label with the important information is gone! This has been a very frustrating experience. Best to avoid Cricket if you live in Michigan. Valentino Mutafov 11/3/10 I purchased a new smart phone and your customer care tells me they can not port my old ATT number into my new phone. The reasons mentioned were not reasonable , further more porting my old number to my new device is widely advertised from cricket and it is the law that the old company need to release the number and the new one to transfer it BUGGED OUT 10/28/10 I HATE THIS CRICKET CUSTOMER SERVICE THAT HAVE IN ASIA> NOT EVEN IN THE USA.....CHEAP LABOR "SHAMEFUL" They had me on the phone with these people who are NOT customer friendly at all. I spoke to a Agent, Supervisor and floor Manager, and of course NO RESOLVE. My account they have it in another persons name and said I have to bring that person to the Cricket corporate office to have it changed. WHAT???? I don't even know the person they have the account in....OMG!!! I am "BUGGED" out.....CLEAR here I come. Just maybe one day they will figure it out unless profit is more important than satisfied customers, and if that is the case they will learn very quickly that the "CUSTOMERS" make your company NOT the money!!! Jeffery VanderPuil 10/20/10 My Cricket Complaint, I paid my monthly bill of $48.00 at a Cricket location in Henderson,NV today on 10/20/10 and as i entered the store location the clerk or employee was on the phone so i waited paitently until they were done off the phone.When he was off the phone he asked if he could help me and i replied yes i want to pay my bill.He asked me my billing info and i told him,so after the transaction was over he handed me a reciept that was NOT very readable like the reciept paper needed to be changed out to another roll,and i asked for another one and he replied are you serious you can still read it and i said yes please and from there i recieved POOR CUSTOMER SERVICE! I told him Thank You sir on the way out and he replied NOTHING! MY POINT TO CRICKET COMMUNICATIONS, I pay a $48.00 phone bill every month on time and would like a legit readable reciept with my payment. If this type of service continues to on go with CRICKET COMMUNCATIONS, i will rate them with POOR SERVICE NOT to mention blogging about it and PERMANENTLY change my service provider. Location Address: 560 Marks St.#E Las Vegas,NV 89014 Phone: (702)227-0101 Merchant ID: 37350095 Operator: rm Jeffery VanderPuil Phone number: (702)788-4577 10/5/10 online complaints are huge and the worst one is that Cricket Corp offices are not findable for restitution of legitimate claims. I have sent my letters only to have them returned with "insufficient address" stickers from the post office. I have left yet another message - I have never gotten a call back in 6 months of leaving messages. I am sending one to the address above and keep my fingers crossed. If I do not get an honest response within 30 days I will be making a formal complaint to FTC and FCC and I urge you to do the same. The more complaints the better until Cricket is forced to do something. I was told by the store employees that it is a foreign based company (South America) and looks like we need to deal with companies that are US based. Pat McIntyre 9/30/10 Has anybody lately looked/read your complaint RATIO.............You service/products leave much to be desired. You are ALL a self-serving Co..........out to screw the public. Pat McIntyre Pat McIntyre 9/30/10 To whom it may concern, As stated my name is Pat McIntyre and I purchased a new phone of yours. I have NEVER had so many problems with any prior phones before. Your service store(CORP. Store)on Tatum leaves a lot to be desired.....21 complaining customers....6 walked out....all at 10:30 a.m. today. There were 2 girls trying to help 15 prospect for new phones or complaining customers. My time in your store was 93 minutes......never again. In the meantime, your manager for this store, is window washing and hanging balloons....how pathetic. NO help from him regarding any or better service. My wife also has a Cricket phone. We will do everything to give your company, your product a bad name........your service and product STINK. Pat McIntyre Page 1   Page 2   Page 3   Page 4   Page 5   Page 6   Page 7   Page 8   Page 9   Page 10   Page 11   Page 12   Page 13   Page 14   Page 15     Write A Review For Cricket Communications Corporate Headquarters Note: This is not to be used to contact Cricket Communications Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Cricket Communications. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. 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