300 Phillipi Rd. Columbus, OH 43228
(614)278-6800
Reviews For Big Lots Corporate Office
thomas dick  | 5/13/12 |
| Get over it people! Big lots is a corporation that under pays and doesnt care about employees! You get what you get. If you want better service go somewhere else! I get so tired of consumers thinking we should bend over backwards for them. We get no payroll and we do the best we can at store level. If you dont like what is going on maybe you should raise hell with the corporate office. Our store is open 82 hours a week, we get 60 hours for furniture, guess what? That means there is 22 hours there is no one to man furniture!!!! With one cashier and one manager it is hard to please everyone. SO THE NEXT TIME YOU SHOP AT BIG LOTS AND HAVE A BAD EXPERIENCE PLEASE REMEMBER THAT THE ONES SITTING IN THE CORPORATE OFFICES CUTTING PAYROLL AND BARELY PAYING MINIMUM WAGE ARE THE ONES YOU NEED TO BE RAISING HELL WITH NOT THESE POOR PEOPLE THAT ARE STRUGGLING TO PAY BILLS AND FEED THEIR FAMILIES!!!!! | |
| missing manger who runs this place | 5/14/12 |
| the store manger in the big lots in my area is rude to her employees. She shows no respect towards them while on the sales floor. They aren't her kids there's no need for it,as well one time I was on line and the cashier called for back up, the manger came out her office but did not once offer her help. The many times I've gone shopping in the store, she's never around.she needs to be taught manners towards other and realize her employee help her. | |
| theodora baker | 5/15/12 |
| hello, i cannot find a phone number to call for any customer service issues. i guess you have to call the local store? i tried to call the corporate office 614-286800 but the phone number is always busy all day long? there is a way to contact them for issues but it is only through email and you have to wait 3-10 business days for a response and then if you do not like the response or it is not accurate, you have to email them again and wait another 3-10 business days. a difficult way to solve customer complaints. i guess the level of customer satisfaction is dependent on the local store manager where you shop? just seems an odd way to do business in today's competitive market. | |
Joe  | 5/19/12 |
| Shop your store in Claremont, NH 03743 every week. I have always had a good experience, though I don't always buy something. It's a scanning mission sometimes I see something I want sometimes I don't. Store inside is neat and clean and employees are nice people. The entrance door way is crappy and the doors worn out but that is the building owner's responsablity. | |
Just A Guy  | 4/26/12 |
| I have to say, I'm pretty surprised about the things that I'm reading on here. I've worked at Big Lots for a while and I haven't seen anything like some of the posts are saying. I have had my share of things that I don't agree with, but nowhere near what people are saying. Honestly, some of you are just making yourself look bad. Very specifically, the person who bought the tablet. How does it take you two months to realize that there is a scratch on the screen or "grease" on the back? If you purchased the item and wasn't satisfied, return it within the 30 days with a receipt and you can trade it out...no questions asked. Instead you wait nearly two months and try to return a broken piece of junk with no receipt? And Big Lots is to blame? Are you retarded? It's people like you that make this world suck as much as it does nowadays. As for some of the other posts, they are problems with PEOPLE that work at Big Lots, NOT Big Lots itself. That's like getting some stupid, lazy kid at a drive thru and saying that you will NEVER go to ANY McDonalds ever again because of one person not doing their job... I'm just saying...think about it. If it happens consistently, report it to a manager...if it's a manger causing the problem, call corporate offices and report them, if that doesn't do any good, THEN say that you won't shop there anymore. Maybe try a different store? Simple steps to make things right. Please take note that I am just a stocker, I'm not a manager...so don't try to complain that some person on behalf of Big Lots called you stupid...I'm just a regular guy that is just trying to make you people think. I just hate, more than anything, people who think they are right about something when it is right there in plain black and white. For everyone that is having actual problems with someone at Big Lots, I say, I'm sorry that whoever you dealt with didn't do their job correctly and I can assure you that if it happened at our store, you would have been taken care of, but to the rest of you people, I say...stop being so damn ignorant. | |
| upset employee | 5/2/12 |
| i work at store #1992 (geneva store). i found out that our manager Randy Brown has the whooping cough and is exposing all the people that walk threw the doors. i don't feel its right that he can call in to go "car shoping" and be late all the time but when it comes to a deadly sickness he feels he should be at work :( | |
| D Hall | 4/28/12 |
| I purchased a set of mattress for my fiancee who has Multiple Sclerosis and fibromyalgia. She would wake up EVERY morning in extreme pain, so I bought her the new mattress from Big Lots thinking this would help her some. I have since lost the receipt, but it may have been a year at least since the purchase?..not completely positive? You'd think a mattress would last longer than this, she is now back to the extreme pain from a shotty mattress set. I guess the saying you get what you pay for applies here..I should have invested more money and not had to hear her cry every morning in pain from a restless sleep. | |
| Earl stanley | 4/14/12 |
| The big lots in North Randall Ohio sold my wife& I bunkbeds for our children. Then after it was discovered that pieces where missing but the sales person said he could sell the floor display only to get it home & find out that it to was missing anchors& screws also. We called looking for assistance and was told to go to the hardware store or rent a truck & return it before being hung up on. What if my children would have been harmed while using the beds & to be hung up on was upsetting and a sign of poor customer service if this problem isn't addressed the the store will continue to be empty & cluttered from a once loyally customer I hope this is addressed accodinly | |
| BigLots EX customer, too | 4/11/12 |
| I purchased a set of patio furniture at Big Lots and left them at the store in Franklin TN for my son to pick up as he has a truck and the set would not fit in my car. Between the time I made the purchase and the time he got there it do the p/u, the manager decided that the chairs weren't the right ones and confiscated the chairs I had already purchased, tried to replace with an inferior product, or have me pay more for the chairs. The set was shown as a set in the floor model and purchased as a set. Because she refused to honor the original purchase and give me the chairs for the price shown on the sign, she became guilty of "bait and switch", an illegal practice used by unscrupulous retailers that may have more consequences for her business than just my paltry complaint. I've filed complaints with the BBB and the TN Dept of Commerce & Insurance, and am in the process of taking it to every consumer website I can find to warn others and to ensure that their shady business dealings result in true monetary losses - loss of business and fines. | |
| Carolyn Warren,RN,BSN | 4/7/12 |
| If anyone is interested in obtaining a class-action lawsuit against Big Lots Inc. and Serta Inc. for selling defective/refurbished mattresses and foundations, please e-mail me a.s.a.p. at eastcoaster21@gmail.com. I will be glad to forward pictures of mattress defects. I agree wholeheartedly with Treniece25 that Big Lots Inc. is a scam. Also, Serta Inc. sells these faulty mattresses without the consumer's knowledge. Big Lots called the police because I returned the defective mattress within the 30 day grace period. I left without any mattress refund of approx. $1166.00(for 2 sets) and other items was not refunded. I will be contacting my State Senator and The Attorney General Office For Consumer Affairs next week. Please, for all serious replies use the above e-mail address for contact. These corrupt corporations should not profit off the backs of honest consumers. Did I not read that Big Lots Inc. exceeds 5 billion dollars in sales for 2011? I'm out of approx. $1800.00 in total for merchandise that was left at Big Lots stores. I will be contacting important govermental agencies in Washington D.C. This incident happened in Florida. | |
Jack Carone  | 4/5/12 |
| URGENT--I am writing not to rate you, although I had to rate low in terms of management. I am writing because there are many warnings out about chicken dog treats from China poisoning and killing dogs, yet you have them on your shelves. Please investigate this and get those off the shelves before your customers come after you for poisoning their pets. THANKS. | |
| aggrivated employee | 4/5/12 |
| I work for big lots in a town i will not name...I am in Ohio,thats all i will say.I will start by saying that the pissed customers at my store have a right to be mad.Everything is being done to short staff us for starters.We have to pressure people into a rewards card.Our management is either young and inexperienced or just plain mean and nasty to the customers and staff,with no attempt to be descrete about it....We are made to do the jobs of management with out the pay,which happens everywhere i know but,when you are paid as little as we are it makes it worse..See i sell furniture and i am very good at it,my customers love me and my attitude,as well as my crazy colored hair!However I am in charge of the warehouse and sales floor and need to make as many sales as possible for what?i dont get the bonus the furniture manager gets it.How fair is that?I do all the work and he gets the credit.All i get is a thank you if I am lucky.I guess what I am trying to say is that this company needs to look at the people that work for them and give credit where credit is due.Weed out the people that give them a bad reputation and show the customers that they are appreciated....... | |
| joan cavana | 4/1/12 |
| I cannot believe the ignorant people they have working at Big Lots in Turfway Rd the manager, Ava is about one of the most ignorant people I have ever met. i ook apurchase back because it was defective and was told to step aside that the manager ava would be out to speak to me in about an hour. I walked to the back of the store and saw duck behind an aisle and run in the back so she didn't have to deal with anyone. Everone in the store saw her do this and 4 women and one man threw their purchases down and alked out. Whre do they find these people? | |
| Employee Issues... | 3/28/12 |
| The problems that employees of Big Lots face is the lack of communication between general employee, store level management, district management, corporate and the CEO. Anytime there is a complaint filed by a general employee to the District Manager or Corporate, it bounces right back to store management, causing more issues with the person filing the complaint when there should first be an investigation on the allegations. Anytime the District Manager, Loss Prevention and/or CEO will be visiting the store, the lower management is on alert and everyone walks a straight line. If these upper management crews would unexpectedly walk into these stores and see how the stores are really ran, the first ones to go would be management! Very few of them take their job serious, most abuse their title. What the District Manager or Corporate doesn't know is that most of the time, there are cliques in their stores. If an employee is not one of them, they are on the losing end of the stick and no matter how hard they work or how dependable they are, somehow, they will find a reason, true or not, for getting rid of them. I have watched management change the schedule to cover for certain employees so that it doesn't show on their employee record that they did not show up for work or called off. Swapping hours so that these same employees don't lose their hours but causing another employee to lose theirs. There is no chain of command in these stores, most of them run a muck. Not all employees are treated fairly. You cannot tell one associate that they have to be available Sunday - Saturday from open to close and change the rules for the next one. I believe that is discrimination. You big dogs need to keep a keen eye on your stores. You just might be shocked at what you see. | |
| Annette H | 3/29/12 |
| I purchased a tablet from big lots on december 23rd,had to return it on jan.26 2012,and had to return that one on march 26th 2012;only to be told two different things that i have voice activated on my iphone by an unprofessional manager by the name of david,This store is in Dyersburg,tn.The one i exchanged it for was a sylvania tablet that was scrated on the back,grease all over the front of it and no usb cord.I think if you are selling refurbished goods ; you should warn the customer,i was given a hard time ,but the young lady in front of me,and my daughter received her money back on the same item with no problem.I had a receipt,but if i wanted used items,i would go to supersavers,but i dont do either,and i think biglots is a scammer. | |
| anonymous | 3/23/12 |
| I bought a game day gear 8x10 canopy in Denver, CO . i put it in my garage about 3 months ago and tried it today and the latch was broke to the tent and the leg was bent. I called 2 big lot stores and all they said was do you have a receipt. I told them it was about 3 months ago, and i probably didn't know where it was. how did i know something i bought brand new would be broken when i decided to use it. the store manager refused to help me or work with me. i paid $89 and all they kept telling me was about their 30 day return policy. I told them i wanted an exchange not asking for my money and i was told to call another store. I told the lady what good would that do if your not willing to work with me and your telling me about the 30 days. I said you should have a 90 day poilcy return like every store does I rarely find a store that does 30 days. Not to mention they are the only one who carried this product with their mark and logo are on it.It's not like i am retruning it from another store. I am mad and frustrated that big lots won't help customers out when it's not their fault. the box was taped and looked new. BEWARE always check anything you buy from there if you don't plan to use it right away. now i just lost about $100 and I have no canopy tent. | |
| dell | 3/12/12 |
| Slauson and Western store in Los Angeles is awful and dangerous to shop at. What is worse is the cutomer care personnel especially KyleC. Rude is an understatement. I was told that the customer is not always right and he would do nothing about a complaint I made. He was one of the rudest individuals in a customer service function I have ever dealth with. If I could give a negative score, I would. Where is the Pic n Save We all use to love? I will probably cease shopping at Big Lots as it does not care about its customers. | |
| Mother of an Ex-employee | 3/13/12 |
| I am not actually rating Big Lots. I am using this as a forum to let out steam. I loved to shop at Big Lot's and have been a Buzz Club member for years. Recently my daughter was hired there and worked loyally for 5-6 months. My daughter is a single mother and took the job because she needed to take care of her child. She worked through the holidays, double shifts, went in on her days off, went in early, never took off or called in sick and left me sitting at work for 2-3 hours to work because the person who was to work didnt come in. She enjoyed what she was doing. As an employee they get a discount and when she asked her assistan manager if she could use the discount on me she was told yes since we live in the same household. I have used her discount twice, once before Christmas and once after Christmas. Now all of a sudden she was put on probation for four days and accused of stealing from them because she used her discount on me. The assistant manager did not acknowledge that she told her she could use the discount on me and she was present at the meeting. And I know for a fact that she told her she could because she was asked in front of me the day I went into the store. Today, the fourth day of probation they call her and tell her she's fired and she has to pay back $200. Now if they had to put her on probation, ok, I dont agree with it but ok. What I dont like is the fact that they are accusing her and I of stealing and are wanting payback for more than what my discount was. I didnt even spend a $100 with both visits. I feel they did this as a way to get rid of her. A new store manager came in some time in January and said that he was cleaning house, getting rid of all the old employees because he wanted to bring in new employees to the new location/store they would be moving to. This is hard for me as I am fighting stage IV cancer and was finally at peace with my daughter because she was at peace with herself, having found a job and able to help me at home and take care of her child. I dont care for myself, but I do worry for my daughter and grand child. We tell our children that there are opportunities out there for them and you see them struggle, finally get one step ahead to see assholes like this Manager knock them down. And we wonder whats becoming of our youth...Big Lot not only lost a loyal, hard worker they also lost a faithful customer in me. Thank you Big Lots for teaching my child a hard lesson in life... | |
| Tina Adkins | 3/13/12 |
| I have been a big lots shopper for many years and have purchased furniture and many more items from the store @ 1033 Ashland road in Mansfield,ohio before and was pleased. But on febuary 25th I went to purchase 2 mattresses and box springs.(when the sale was going on )and was told they had sold out. So I told the worker I would pay for them in full and would pick them up when they come in.Well she suggested that I pay most of the amount and pay the rest like a layaway due to they had a large back order.Well when the day came to pick them up. I was told that someone sold the mattress saved for me even after I was paid in FULL. The MANager Tracy was trying to tell me that the item was not mine due to me not paying for it in Full and they had the right to sell it because the other person had cash. But Oh yeah they had my name on a mattress but someone took the sticker off and they ould sell me another tore and dirty on for 30%off w/o a warrenty. I becamevery angry and suggested that the just up grade my mattress. Yes I stated that I was the customer ,And first she stated that she could call another store or she could give me all my money back and I could find some else where and she was the store manager! I stated that your just the manager not the owner !Well she finally upgraded to a matteress that was in the store room and I left the store w my bought items.But when I arrived home noticed that one of the box springs where tore w dirt on it also..Goodbye Big lots.. Sorry for your loss I,M done!!!! | |
| Unhappy Customers | 3/4/12 |
| To whom this concerns, The reason why I have decided to start shopping with Big Lots is because I heard from the cashier that I could get 20% off my entire purchase on 3-02-2012, but I did not know that it was 5pm to close only then it goes on to the weekend. Friday I go into Big Lots to buy a couch and I asked for the 20% off I was promised they told me it wasn’t Friday. I told them then I do not want to purchase the couch then because I could save money coming in Saturday. The cashier told me the company would honor the coupon if I would just bring back the receipt back and that I could get 20% off. I also put a mattress on lay-a-way that day. So I left with the couch and came back Sunday with my coupon since I worked all day Saturday. I realized that my Lay-a-way was for a bed frame and not the mattress. I asked the manager Janet Byrd at the 1403 S Pollock Street Selma NC location. Told me that for one that she is not going to honor the coupon then I asked her to fix my lay-a-way and they rang up a dresser and told me that it is now fixed. Janet Byrd told me she put a note in my file that it is a bed, and told the cashier to make sure a mattress will be in the back for me and told me to hurry up and pay the mattress off. I over all had a very bad experience with this mean woman. So I go on with shopping and picked up a few more things. I hear the manager Janet talking about me and made me feel very uncomfortable. I’m just a customer trying to go on with my business after she was downright mean to me. I am a manager for a factory store and I would never treat my customers in such a manor I really don’t like what she calls customer service. With all that said I just wanted Big Lots Company to know I really don’t see myself shopping there ever again. I understand the coupon and I understand the bed situation, but I will not let a manager make me feel uncomfortable while I’m shopping in a store she runs. | |
| Alison S, | 2/29/12 |
| I was so happy when a Big Lot store opened in Novi, Michigan as that is quite close to where I live. BUT, after shopping there 4 times and being extremely UNHAPPY with each of those experiences (aisles jammed with stockers and boxes and boxes of merchandise, so much so that you can't get close enough to the shelves to get anything...rude workers and cashiers...needless to say I will NEVER go back to that store. How is it that the other Big Lot stores that I have shopped in, don't have those problems? Could it be whoever is managing that Novi store doesn't know his/her a_ _ from a hole in the ground. Did't it ever occur to them that stocking should be done at night so that it is ready to go during regular business hours? | |
| Ex Management Fortune 500 Company | 2/29/12 |
| 02/29/2012 To: CEO Big Lots Corporation, Management Training Department My daughter had an appointment with the store manager (Dan Hutter), Cadillac Michigan Big Lots for an interview at 6:00 PM today, 02/29/2012 and he wasn't there. I understand that a truck didn't arrive today because of extreme bad weather, so Mr. Hutter didn't show up. I have a problem with this because we as professional business people and parents stress to our children to always be prompt, dressed well and be prepared. Mr. Hutter's performance was less than professional or courteous in this matter. This morning 02/29/2012 Cadillac, Michigan was hit with freezing rain turning to sleet then snow. All of our schools in the area were closed as well as some businesses. My daughter was excited about the opportunity of her potential employment at Big Lots. With just having a baby 6 weeks ago and finding a babysitter she braved the extreme bad roads and arrived at BIG Lots prior to her 6:00 PM interview only to be disappointed that Mr. Hutter wasn't there nor notified her so they could reschedule. I find this utterly unprofessional and bad business practice for a manager of a new Big Lots in Cadillac, Michigan. Ex Management Fortune 500 Company | |
| Debbie McGahan | 2/27/12 |
| Rowlett Texas. 2/25/2012. Was so disappointed in this store. I have shopped Big Lots for years. This was my first and last time in this store in Rowlett Texas. My husband and I decided to purchase two recliners a couch and a love seat. We found everything we wanted before a saleman ever approached us. We had to look for him. We wanted the 12 months no interest card. Jeff the salesman had a trainee call in to get our credit approved. After 3 attempts he kept getting cut off, Jeff told us that we might not get the credit card and we could put it on another card. My husband was not happy and told him that we would qualify if he would keep calling. We qualified for it but didn't get the full amount. The saleman told us he couldn't call them back and request an increase that we would have to pay the rest or put it on another card. We refused to do that. My husband asked for a manager and he said he was not at work and he couldn't call him. This store lost over $1400.00 dollars in one sale. I saw other lost sales while we were there. Saleman was not willing to help out the customers. I will not ever go back to that Big Lots store. The good part, We went 8 miles to the Big Lots in Garland Tx, Kenneth, the saleslady got an increase for us with no problem and we were out of the store in about 30 mins and all loaded. She appoligized so many time for the behavior of the other store and would not say a thing bad about them. | |
| UnHappy | 2/21/12 |
| Big disappointment! Refunds on DEBIT cards can take 10 to 14 days....It only took a second to get their money! It has been 18 days. I challenged the entire charge through my bank and ALL was reversed. | |
| M.D. | 2/17/12 |
| There is an associate at the Westminster, CA store named James and I just think he is AWESOME! When I couldn't find what I was looking for, he promptly offered to help and was so kind and patient. He held my items for me last night so that I could come back to purchase them today, however, I am unable to, so I called and again, he was SUPER FRIENDLY over the phone as well. The world needs more sales associates like JAMES in Westminster!!! | |
| BigLots EX customer | 2/15/12 |
| Hate Hate Hate your stupid Rewards Card!!!! No I do not want a card so stop asking me!!! I will never shop at your store ever again...Sick of reward cards. | |
| Barbara S. Chinn | 2/9/12 |
Barbara Chinn says thank you to the Manager (Curt) at the Big Lots store on 12444 Florida Boulevard, Baton Rouge, LA 70815 on Thursday night, 2/6/12. He found my wallet on the ground outside of the store by his truck, gave me a call so he could return it. I did meet him at a location we choose and he returned it with everything in tact. Thank you God for there are people still out there who have a big and honest heart. This says a lot for customer service at the Big Lots Store on Florida Boulevard for hiring such good quality Managers - because not only does he help customers inside the store but as well on the outside, going the extra mile to render service. The Manager should be commended. His first name is Curt - I don't have a last name. Barbara Cell – 225-921-2946 | |
| Ex-Management from Canada | 2/4/12 |
| Don't feel bad, the same disrepectfull and greedy BIG LOTS executives are screwing up stores and individuals in Canada now too! For a company that is at best, a cross between a watered-down Wall mart and a overpriced dollar store these exec's should really start looking at what they want to get by spreding their poisin any furthur. Canadian cities are smaller and much farther apart than in the states, and word to mouth goes very far. Poor products, prices, and terrible employee practices won't be tolerated for long! | |
| BBS | 2/5/12 |
| I have shopped at your St Louis stores for many years and have spent thousands of dollars finding wonderful bargains. The "new and upgraded idea" is defeating the purpose and appeal of your stores----now filled with furniture, household items many times more expensive than Target,etc.(who accept coupons, by the way). I still try to use your stores, but the items I now buy are diminishing. Your prices are no longer less as they once were. Sometimes the new markups are 50%. Why have you ruined the bargain concept of your stores? If I needed furniture I wouldn't go to Big Lots. Go back to your concepts of great prices and true bargains for those of us you are losing. There are plenty of the ripoff stores. We don't need you to join them. | |
| Ex-Wal-Mart Manager | 1/26/12 |
| All you whining employees and ex-employees of Big Lot's need to put a lid on it and either suck it up or get out of the company. Try working for Wal-Marx for a while a get a taste of their world! Let's face reality here folks, people are divided into two catagories in retail, either you are Management material, or you are a worker (grunt). No wonder you all are complaining of not advancing... Just look at your spelling and grammar usage. Sorry folks, English composition plays a key role in advancing in order to properly write performance reviews. Big Lot's assistant - about to be promoted to store mgr. | |
| Chrissy | 1/25/12 |
| I need my tax return! Havent been employed there since October 28th 2011... Who do I call? I went to the store to see if it was there... It wasn't. NEITHER has it been mailed to my address... | |
| | 1/20/12 |
| i used to work at the Big Lots in Dunn NC i had a death in the family causing me to leave the state to be with my family at that time (which i went ahead and quit my job when i left) i went to pick up my last check and since it was over the 60days i can not cash it. ive called the home office over FOUR TIMES AND HAVE LEFT MESSAGES AND STILL NO ONE HAS RETURNED MY CALL! if you work for them just BEWARE IF SOMETHING LIKE THIS COMES UP IN YOUR LIFE ITS GOING TO BE A PAIN TO GET YOUR MONEY THAT YOU WORKED FOR IF ITS NOT A DIRECT DEPOSIT!!! | |
| Valerie | 1/16/12 |
| My husband purchased a entertainment stand for Christmas. It was not the finish I had wanted so I returned it to the store on 1/5/12. It was purchased as a credit on a bank card. Today is 1/17/12 and I still have not received the credit back to my account. I called the corporate number on Friday to see why it had not been returned. I spend 20 minutes on the phone with a woman obnoxiously chewing her gum in my ear for her to tell me sometimes it takes ten days for it to be returned. There was nothing else she could do. It has been 12 days and I will be calling in the morning to make sure my return is put on immediately!!! Needless to say I will NEVER, EVER make a purchase from this store or any Big Lots again!! | |
| loyal customer | 1/13/12 |
| I live in the the lower valley in texas. Big Lots stores are very convinient for me because they basically provide me with all my needs, with the exeption of one store in Weslaco, Texas. It seems to me that that is one of the most unorganized store in the valley. I would understand having piles of boxes on the lanes for stocking once or twice a day, yet at some instances i go more than once and i can't even get through the isles to purchase what i want. Asside from that, the management personnel beleive that they are always right and are rude to customers, especially this female whom i believe is the assistant manager. She seems lack management skills. From what i know, i am not the only one she has encountered with, yet i am the only one that has decided to state the situation to this coorporate offic. I am a bit supporter of Big Lots, yet attitude like hers is what turns customers away. | |
| ssteven falco | 1/9/12 |
| PURCHASED A TABLE AND CHAIRS FROM BLUFFTON SOUTH CAROLINA STORE NUMBER 5097 THE CHAIRS WERENT THERE I WAS TOID THEY WOULD BE IN NEXT DAY AND I TOOK THE TABLE HOME DINO AND LEVI THE " SALLES MEN " MORE LIKE SALES CHILDREN DID NOT PICK THEM UP THE NEXT DAY I WAS TOLD THEY WOULD PICK THEM UP AND TO COME BY THE NEXT DAY WELL THIS IS DAY FIVE NO CHAIRS NO F IN EXCUSES MY FAMILY HAS BEEN STANDING AROUND A TABLE FOR FIVE GOING ON SIX DAYS NOW IF YOU ARE THINKING ABOUT BUYING SOMETHING FROM BIG CROCKS MAIL ME YOUR MONEY AND YOUR ADDRESS I TAKE YOUR MONEY AND BURN IT COME TO YOUR HOUSE AND PUNCH YOU IN THE FACE ITS THE SAME AS DEALING WITH BIG LOTS | |
| ginger | 1/3/12 |
| The store on Hillsdale Ave, San Jose, California is terrible. Big Lots advertissed 50% off Christmas items for Dec 26th. The store is 25 minutes from my house. I went to the store when it opened on the 26th because i wanted to get some more note books that had a snowman on the cover they light up. I bought them at the regular price of $4.50 for Christmas gifts. I wanted to get more because they were so cute. The store had several, I asked a clerk if these were 50% to double check. She said she didn't think so. I asked her to scan it, a lady happened to come by I assumed she was the store manager because she was extremely rude the way she said no they were not. Obviously the note books are a Christmas item with a snowman on it wouldn't you think? I am going to write a letter to the ceo to complain about their false advertising. It waas a waste of my time and gas to go out of my way to shop there. The prices at big lots have gone up a lot especially for the type of merchandise they sell. Thumbs way down to big lots. | |
| Chris B | 1/1/12 |
| I worked at Big Lots Searcy Arkansas for close to three years without complaint and was fired over some made up charge of taking store property for my own personal use. I did dispose of property for the store manager during a cleanup He asked me to haul away some garbadge when the dumpster was full so I hauled it to a landfill. I never took any merchandise without paying for it, nor did I remove anything from company property without instruction from the store manager. Now after 3 monthe I get a threatening letter from a law firm telling me I have to pay $200 for property or they will take action. I have not been told what I am to pay for or if I have anyone who says I did wrong just some stupid letter saying I am guilty. | |
| Alicia | 12/23/11 |
| I'm only giving one star !! If I could I would give a -10 stars !!!! The people that work for that place are rude !!! Really if you hate your job that bad find a new one !!! The cashier got mad due to the fact that my son stepped by the door and it opened !! She yelled out get away from the door I don't want to feel that cold air all day !! Really grow up if they would not put the check out in front of the door then the door would not open that much !! My son is 10 really how could you make a kid cry !!! As a Mom I don't put up with that I gave her a piece of my mind !! I told her were so could go even called the store manager and he was just as rude !! I will never sho the BIG LOTS AT9131 FIELDS ERTLE RD CINCINNATI OHIO AGAIN !! As For Linda the cashier really grow up !! It's cold it's winter move to Flordia if you hate the cold !!! | |
| employee | 12/12/11 |
| been with big lots for almost 18 years, this company is a joke we work overnight and corp. is in charge of the lights and ac units. We worked overnight tuesday and it was about 25 degrees out we had no heater on and the manger had to go up stairs(2 FLOORS) EVERY HOUR TO OVER RIDE THE LIGHTS, after the crew got sick the manager was upset because we started missing work because we had no heat for te 10 hours we worked in the cold,they work us during the day to unload the trucks and than we come in and work overnight (after 12pm) to work on frieght,what a joke as soon as an find something else I'm out of this hell hole! | |
| Don Young | 12/14/11 |
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| R.Jackson | 12/11/11 |
| I would like to address Big Lots Headquarters about investing in security cameras for their parking lots.yesterday,my mother and i were nearly scammed by a man claiming a shopping cart that didn't belong to us hit his vehicle when the runaway cart had been purposely pushed onto the middle of the drive path by a woman getting into the passenger side of a vehicle.Luckily,the cart stopped in the middle of the drive path hitting nothing and no one.I got out of my vehicle to return the cart to the store's premises.When I looked up and saw this woman,i asked if the cart had been in her possession.She very non chalantly answered,"Yes.thank you",as if she didn't give a damn about pushing the cart onto the drive path.To make a long story short,as I was getting back into my vehicle,this same man who thought he'd scam us,i saw on foot not too far behind my vehicle after i'd given the cart to the woman.This same man came from out of no where purposely trying to block my vehicle from moving forward.He began motioning gestures and yelling out the window,but,we couldn't make out what he was saying because his accent was so thick.i rolled down my window and we kept saying to him,"What?" "Huh?"Finally his english becomes clear and he accuses us of first,hitting his vehicle.then,in another split second,he says the cart almost hit his vehicle.This man never got out of his vehicle the entire time he's making these accusations.He caught my mother and i so off-guard,we didn't think to reach into our purses to get our cell phones to snap his photo or take a photo of his license plate number.If there are hidden security cameras in the parking lots of Big Lots,this will be such a help to all innocent parties involved.We did speak to the assistant manager about what happened and she was very humane,patient and sympathetic to this senseless act.She said that she will notify all employees of what occurred.My mother and i did find a police officer and explained to him what happened.He said he'd mention this occurrence to his fellow police officers and they'd patrol Big Lots parking lot.Please invest in security cameras for your parking lots. written Sunday,December 11,2011 @ 8:17pm.The incident occurred @ Big Lots parking lot, store #00547;store address:7565-B West Hillsborough Avenue,Tampa,Florida 33615 (813)249-4818 | |
| employee | 12/7/11 |
| I have been working for Big Lots going on 4 years. I have been in retail sales for 35 years. I have never worked for such a sorry company in my life! But for health reasons I need to keep my job for the insurance. And I have never been treated SO rudely by customers AND management! I have to keep a smile on my face at all times and I am constantly reminded that the CUSTOMER is my paycheck. Big Lots treats their associates with disrespect, they are only worried about their $ and family. There is NO moving up in the company unless you want to kiss some ass! BUT, after watching their video I think that is considered sexual harassment! Most of the products they sell ARE refurbished so don't buy it unless you want to return it. There are some good deals but, for the most part, you can shop around and get it cheaper. And I do let my customers know where the better deal is. I work hard and respect everyone who shops at Big Lots and only ask for the same respect in return. If another job comes up for me, Big Lots will have been only a nightmare and if I never have to step foot back through their doors it will be their loss. I hope everyone has a safe and happy holiday and Merry Christmas to you all! | |
| Employee | 12/6/11 |
| As an employee there i am completely disgusted. Not only do our stores lack almost everything people come into buy but we get ripped off for pay. Holiday pay? They promised us that for both thanksgiving and christmas eve. We have yet to recive our thanksgiving pay and were pretty much expecting the same non holiday pay for christmas eve. Ive spoke with managment several times and i have gotten the response "that I need to suck it because if ive got a ploblem i dont have to work for them". Which is true. But I do have a family i need to take care of. Until I have another job im stuck as soon as that happens i will not be shopping or bringing any sort of business to big lots stores. | |
| | 12/4/11 |
| I WHEN TODAY 12/04/11 AND SAW THIS TOY I WANTED FOR MY SON.IN FRONT OF THE ITEMS SAID WOW LOOK WHAT YOU CAN GET FOR $5.00.SO GRAB IT AND TOOK IT TO THE CHECK OUT AND IT WAS $10.00.SO I WHEN TO CHECK THE SIGN AND SHE REFUSES TO GIVE IT TO ME FOR $5.00. SO I ASK FOR THE 1800 NUMBER AND SHE GIVES ME THE WRONG NUMBER.I WASNT TREATED RIGHT AND IT WAS POOR CUSTOMER SERVICE .............. | |
| Tomi | 12/2/11 |
| I WENT TO BIG LOTS IN BAKERSFIELD OLIVE DR TO PURCHASE AN IN AD CHRISTMAS TREE WHEN I GOT THERE THEY WERE OUT. I TOOK THE DISPLAY UP TO PURCHASE IT AND THE MANAGER LORRAINE SAID THEY DO NOT SELL DISPLAYS. WHEN ASKED WHY THEY HAD ONE UP IF THEY DO NOT HAVE THE PRODUCT SHE TOLD ME A TRUCK WOULD BE IN ON FRIDAY AM TO CHECK THEN. THURSDAY I WENT TO THE WILSON RD STORE THEY WERE OUT. THE MANAGER THERE SAID SHE JUST SOLD THE DISPLAY BECAUSE WHEN SHE CHECKED NO MORE WERE COMING IN ON ANY TRUCKS IN OUR AREA. SHE CALLED LORRAINE AT THE OTHER STORE TO TRY TO GET ME THEIR DISPLAY. LORRAINE SAID TO WAIT FOR THE TRUCK IN THE MORNING IF NONE CAME IN I COULD HAVE THE DISPLAY. FRIDAY MORNING I CALLED THE STORE, THE TRUCK CAME AND THE PRODUCT WAS NOT ON IT. WHEN I ASKED ABOUT THE DISPLAY THE LADY LAUGHED THEN SAID WE DON'T SELL THE DISPLAYS. I ASKED FOR THE MANAGER. LORRAINE SAID NO WHEN I TOLD HER WHAT SHE HAD SAID THE DAY BEFORE SHE THEN SAID OH SHE CHECKED AND IT WAS NOT THERE. SO IN JUST AN HOUR IT DISAPPEARED? NO THEY TOOK IT DOWN AND PUT IT BACK SO I COULD NOT GO IN AND GET IT. LIED TO AND DISRESPECTED. BAD BUSINESS. I WAS JUST A JOKE TO HER AND SHE WAS NOT GOING TO ALLOW ME TO WIN. CONTROLLING. THERE ARE SO MANY PEOPLE OUT THERE WHO NEED JOBS, ONE SHOULD THINK BEFORE THEY ACT. UNREAL!!! | |
| CONSTANCE | 12/1/11 |
| THEY REALLY DESERVE A ZERO RATING. I PURCHASED A FIREPLACE DUE TO NO HEAT IN MY BASEMENT BUT IT DIDN\'T HEAT UP ANYTHING. UNFORTUNATELY, I LOST MY RECEIPT (I AM DISABLED) I CALLED THE CENTEREACH STORE AND ADVISED THEM I HAVE A RECEIPT OF PURCHASE FROM MY CREDIT CARD COMPANY AS PROOF OF PURCHASE COULD I USE THIS TO GET MY MONEY BACK SHE STATED I COULD NOT BECAUSE THEY DO NOT HAVE A CODE/NUMBER TO PUT THE TRANSACTION UNDER. HAVEN\'T THEY EVER HEARD OF MISCELLANEOUS ACCT I WORK IN A CUSTOMER SERVICE DEPT AND WE DO IT ALL THE TIME. I THEN TRIED CALLING THE COPORATE OFFICE 5X\'S AND THE MESSAGE STATES WE CAN NOT HELP YOU AT THIS TIME!!!! THE STORE SHOULD BE CALLED LOTS OF LUCK!!!!! | |
| dan | 11/27/11 |
| i drove 45 miles to the store on thanksgiving day to purchase a hoover carpet steamer in raleigh, because the manager at the store in our area said that all the stores carry the same mechandise, which is not true. i get there and purchased the the steamer, drove all the way back home another 45 minutes, plus gas. as we are sitting there waiting to go to dinner, my wife said lets open it and see it, which i do and the thing is just thrown in the box and re-taped,broken, i would think if someone brings something back it should have been checked before re shelving it, i called the store and told them, they said oh, take it back to your local store for a full refund, i did , but it will not scan from that store because the slip is from the other store, i said just have them send one from the other store, no they do not do that either, so guess where im going tomorrow, another road trip, thanks, thats saving money | |
| sherri rucka | 11/26/11 |
| I hate the so called Rewards Program, the coupon stated on your 'Next' purchase, but when we went to make our next purchase we were told we had to make 20 purchases of 20.00 or more. What a joke. We spoke to Asst Manager and got no where, even inside the store the signs said get 20% of your "Next Purchase" this is just a scam. I found the prices at Big Lots are not competitive with Walmart. I will not return to this scam artist store in the future! Salem , Oregon | |
| ex-employee | 11/26/11 |
| Worst company I've ever worked for. They scam there customers and treat there employees horribly. A company filled with lying upper management and false dreams of promotion. Absolutely no training for there staff but expected to do there job. They force there employees into working positions not trained or hired for but hold them accountable. I really don't understand how they are still in business with there expired food and mold growing on there products. Things customers don't get to see but purchase. Sometimes discounted merchandise isn't a good thing. Buzz club rewards is a joke. Most of the time when your card is scaned the register doesn't even except it. Ever wonder why it takes so long to get your 20 percent off? What consumers don't know is employees are forced to obtain a certain amount of rewards cards per there shift or face write ups and or termination if it continues. So next time you shop at Big Lots keep in mind what kind of company your supporting. | |
| L E Meyer | 11/23/11 |
| Big Lots rewards program is absolutely the worst of the worst. I cant get them to stop emailing me. I did everything I know to contact them and ask them to delete my rewards card. they never have anything I go to purchase. Their web site is no better. Beware the rewards program. | |
| Loyal Manager | 11/9/11 |
| I have been employed at Biglots for nearly a decade.I have seen upper management come and go in more numbers than can be counted.Recently,under new upper mangement they are somewhat threatned by my knowledge and work ethics I am now being cast out like a plague.No compassion or respect.All my hard work for so long is now erased for my name is now disgraced.I have went to upper authority and have gotten no compassion nor understanding.I am now labeled as untrustworthy.It pains me to think I have wasted so much time in this company that has failed me. | |
| Screwed over employee | 11/11/11 |
| If you are a woman you do not want to work in Big Lots management. In my district all of the Assistant Managers and General Managers are men. All of the women are Associate Managers which is the lowest management position available. When you are interviewed you are told you will work 2 nights per week. Every female Associate Manager in my district works the majority of their week on night shift closing the store. This past October I worked 22 nights in the month of October. Some even work what could be called 3rd shift supervising the stocking of the store. One female Associate Manager called human resources to complain that this was happening and HR never got back with her. They claim the Associate Manager position is a managers training program. I say it's a position that guarantes the male good ole boy system stays in place and they get the best of the scheduling. I do not recommend any woman accept this position. | |
| Rose | 11/9/11 |
| I worked for this company for 5 years. I found out the manager of their Poughkeepsie NY store Rachel Carrisquillo was having an affair with my husband. Rachel was suppose o be my friend we always hung out together at work and out of work. I also knew she was sleeping with the employees under her that she was suppose to be managing. I tried killing myself after being released from the hospital I returned home to take care of my niece I was raising alone. The day I was scheduled for work I brought my niece with me and was calling around looking for a sitter because my husband was no where to be found. The manager on duty said I punched in to start my shift I don't how ever remember doing so, I left the building dropped my niece off with a friend and came back to work my shift I punched out and went home . The following day was taken to the office and fired. The manager, assistant manager and loss prevention manager all asked if I was suicidal when I said yes they had me try and reach my therapist with no luck I went home. No one cared what happened or took in the account that I truly did not realize I punched in. | |
| Erin Jones | 11/4/11 |
| First off I could give the Big Lots Customer Care (JOKE) center zero stars I would. I needed a copy of a receipt for a purchase made 5 days ago. I called this so called "customer care" center and they told me they only provide receipts for furniture purposes. He then proceeded to grill me as to why I needed my receipt. It was for a work reimbursement. I asked to speak to a supervisor and was told that their supervisors don't talk to customers! What a joke! I guess I don't really expect much from a store like Big Lots, but now they can never expect any more of my money! Farewell crappy customer service. | |
| Chris | 11/5/11 |
| I am an employee of this company, and its sad to see all these people putting a corporation down for single time instances. I greet every customer and break my back every single day to make these customers happy. I live for customer service and have gotten nothing but positive feedback and promotions from all the customer recommendations i get. if you come to my store #4337 in orange county CA, youll never leave disappointed. I've had bad experiences once or twice at any store ive ever shopped at. But its selfish and rude to everyone to say the things you are saying about the store. You Ameriwood 5 shelf bookcase that tipped over? i work furniture and ive built 100 of em. you build em yourself at home as they dont come assembeled, sorry that it fell over but the ones ive built or anyone else have built PROPERLY have ever moved an inch. Read the instructions carefully, end of story. SOmeone was rude to you? are you a saint? youve never had a bad day in your life? i dont think so. If you want to hate on a company for one single bad experience then go ahead, but this is the best company ive EVER worked for. Who else in this economy offeres health benefits for you and your whole family starting on YOUR FIRST DAY? no 90 day probation. its an amazing company, with amazing employees. I bend over backwards and sweat like a pig on a daily basis so you all can enjoy your experience here. if your not satisfied, then shrug it off that one time someone was having a bad day, and come back, i dont know a single employee at the 3 Big LOts ive worked at that has been intentionally rude to a customer. I have had EXTENSIVE training on customer service, and i am personally a store CSS customer service specialist. We care about our customers, employees and anyone who sets foot in our stores. end of story. I Apologize for the bad experiences youve had. And if you really knew this company, and how it worked, youd all have a different perspective. Thanks, Chris | |
| | 11/7/11 |
| I see all the reviews ahead of me receive one star. I give Big Lots ZERO stars for the handling of their "spectacular" Buzz Club Rewards program. Employees are not empowered to deal with issues, but instead they gave me a phone #, a phone # to a fax machine. This experience has been nothing but totally negative. Avoid Big Lots altogether! | |
| Kelly | 11/7/11 |
| I will NEVER shop at Big Lots again!!! When I was making my purchace, the cashier scanned HER REWARDS CARD!!! She said it was a mistake after I questioned her. I talked with the manager who said, "I will talk with her." He was stalking shelves when this happened, so I doubt he was in charge. My husband was there and didn't want me to make a scene and so I finished my conversation with the manager and left. I can say that today was my last purchace at SCAM LOTS!!! | |
| Valerie | 10/29/11 |
| I was at the Big Lots today in St. Cloud, FL. The cashier offered to sign me up for your rewards program. I was told that if I did not give my e-mail address that I could not get the discount card. I asked to speak to the manager. I asked the manager if there was an opt-out option on my e-mail if I signed up for the discount. I was told that I could not opt-out of having unsolicited emails sent to me except at the corporate level. I work in an industry that sends millions of emails out a year. I do know that by law you have to have an opt-out option. I don't want my information sold to outside vendors and I don't want hundreds of emails hitting my in box. I just wanted to opt-out and get my discount card. I was told, no email, no card and opt-out not an option. My grocery discount card doesn't have my e-mail address and I didn't need it to get their card. I find this practice to be discrimatory. If I was poor and did not own a computer, I could not get the discount card either. Many Senior Citizens do not own computers and would not have an e-mail address. No discount card for them either. Therefore, you are discrimating on the basis of economic status and age, among other things. SHAME ON YOU!!! | |
| Deb | 10/24/11 |
| It sucks to have to spend $20 every visit to get a 20% discount and then lose it if I don't buy enough in a year. Other stores let points add up no matter how much you spend in a visit and they don't expire. So why wouldn't I shop there instead? | |
| John Hames | 10/16/11 |
| I just had a 5 shelf bookcase fall over almost on my 5 year old son. I bought it about 2-3 weeks ago and just started putting books on the bottom shelf. Everything was secure and it fell over endangering my son who was playing near it. I have pictures of the damage it caused and I would like a response quick. | |
| NO MORE SHOPPING AT BIG LOT'S!!!!! | 10/17/11 |
| Big Lot's doesn't even deserve a one star rating! Customer service STINKS!! I bought a heater there on Oct 3rd, 2011 and it stopped working Friday the 14th. I tried returning it the next day and the manager would not return it or exchange it. I was so darn irate I asked for the Corporate number and of course no one answers or returns the messages. Obviously, no CEO or online customer service rep reads these comments. Big Lot's is terrible!!! No more shopping there for me and to think my boyfriend and I were going to purchase a fireplace from there. I bet not!!!!!!! | |
| Irene | 10/5/11 |
| Big Lots Boone N.C went there bout a mouse for my lap top 2 day's later went to return it With out receipt,called my credit card company so they could send me a copy of my receite but they could'nt send it to that add. it had to be to my home add. so i was'nt home for a month when i got home tryed then with no results I called the cooprate office and they where of no Help. This once happned to me at Wal-Mart and they asked me when i bought the item and at what regester, and they gave me credit. BIG LOTS SHOULD CHANGE IT'S POLICY. | |
| Concerned PERSON | 10/2/11 |
| I think someone from the home office needs to go onto facebook and read all the comments that YOUR STORE MANAGER from Panama City Florida, Travis Morgan writes about his employees and the customers that shop and spend thier money in that store. It is very disturbing how this Young Store Manager is treating employees that have worked for this company for years. Some of the comments about the customers is down right degrading!!!!! DO SOMETHING ABOUT TRAVIS MORGAN OR HE IS GOING TO RUIN PANAMA CITY'S BIG LOTS. | |
| Chandra | 9/29/11 |
| I shopped at a Big Lots store in Fairview Heights, Illinois on September 28, 2011. I went to the check out with my items, two of them included body loafs. There were two prices displayed on both, one higher and one lower. I asked the cashier which price was correct, she said that she had never seen anything like this before and called an employee over who confirmed what she said. She then called a manager, his response, the higher price is the correct one. When I challenge this, he said, "We do mark ups and mark downs all the time." Why not take the one price off? How did I know this to be true, since the two other employees had no knowledge of this? What a joke, I did not purchase the items and have no intentions of returning to a Big Lots store in the future! | |
| Former Customer in Elkton | 9/27/11 |
| I was a long time customer of the store in Elkton Maryland I have always found the managers to be caring and dedicated people. I visited the store today and wow what changes have taken place. The store is sloppy, dirty and the workers seem like robots. There is no warm welcoming enviroment there anylonger. The prices are no longer deals, they are priced higher on many items than walmart or kmart. I will no longer be a customer of this company | |
| john britton | 9/26/11 |
| my family and i were shopping here in a local store here ih pensacola florida on davis hwy, i have a 6 kids plus me and my wife, a customere came into the store and said that he was tired of paying our bills for us to live on welfare, i and my wife work hard to raise our children. its not against the law to have lots of children, i have a wide variety of kids whom i love very much, he says to me those words, i was asked to leave the store due to me telling the man i didnt approve of those words. my childrens feelings were hurt and i explained to them dont worry about what people say. i felt like the lady behind the counter backed the man up, sorry to all customres whom love big lots to put up with that kind of treatment, god forgive them, i do. thank you very much and have a never to return to that store, i wont. | |
| Michele | 9/24/11 |
| When did Big lots stop giving a 20% discount to the familys of the people working there?Im daughter works at Big Lots yesterday I was shopping went to the check out and they no longer give discounts to the family living in the same household.Why didnt they tell there employees this?After I shopped and waited in line for nothin.I told them I didnt want any of it and left.They are always hiring more people and not giving any hours to there employees.My daughter wasnt even on the schdule for next week.So y?not understanding to there ways there at all.I wonder if she can drew unemployyeement make them pay her for doin nothin.And shes only 16. | |
| Margo | 8/9/11 |
| I am not going to shop at Big Lots again. Today, August 9, at Big Lots on Racetrack Road, Fort Walton Beach, Florida, around 3 p.m., I was checking out and asked the cashier if I get any Club Rewards on my purchases. She said no that I have to spend over $20 for that. So I quickly went and got something else nearby. When I returned she was just telling a worker to do a price check on one of my items. Then she canceled out my transaction and waited on the next customer. I assumed I'd be next but she told me to get in back of the line because she canceled out my transaction since I left the line. This made no sense because she had the worker do a price check on one of MY items and we'd have to wait anyway. My leaving the line didn't hold up the works because I was back before the worker even left to do the price check! If I had left the counter to do more shopping, that's one thing. But that wasn't the case here. I simply picked up an extra item nearby and got back to the counter before the worker had even left to do the price check. The next customer would have had to wait for him to do the price check anyway. I left the store without purchasing anything. And I will never purchase anything again at Big Lots. | |
| Cory | 8/11/11 |
| I agree. The customer service I just received here at Big Lots in Ft. Oglethorpe was horrible. They have free sales flyers at the front door. I took more than one, and I was apprehended at the door by the cashier like a common thief. She was yelling at me, when I just spent so much money in that store. I asked her why I couldn't I get more than one when it's free. The manager named Michael was so rude. He asked me what did I want with more than one flyer. He could have said, "Im sorry ma'am but its only one flyer per customer and I will go ahead and put up a sign right away I do apologise for that" or something like that. But getting mad at the customer I guess is their policy. I told them if the flyers were free then why did it matter how many I took. It should not be a problem. I've decided that I'm not going back in that store ever again. I did not get the cashier's name, because she was not wearing a name tag. If you want to be treated like a criminal go to Big Lots in Ft Oglethorpe, Georgia. Take more than one free flyer and they will give you the royal treatment by yelling at you. I can understand that they probably deal with a lot of shoplifters and other lowlife types at Big Lots, but taking more than one free flyer, come on, let's get real! | |
| greg | 8/13/11 |
| Store 1195 in somers point new jersey is one of the worst stores in south jersey the new manager and assistant managers are all very rude and disrespectful I feel as if the district manager should get a new team of managers and. The coustomer service supervisors are also the same some don't speak fluent english and they think they can speak to customers and even employees how ever they want they think they are better then all the other employees and there is a lot of favoritism amoung some employees and managers some one has to look into this asap this is unacceptable | |
| Ashley Vogt | 9/18/11 |
| Absolutely the worst customer service I have ever experienced. Experienced horrible customer service from the store employees to the 70 year old operator who says 'he's never lied in his life'. The operator said there were customer service representatives in the office and to 'leave a message and someone will return your call', I am still waiting for 'that call' and since he has 'never lied' I am sure I will be receiving a call. Thank you Big Lots for confirming that we should purchase from walmart. Never again will we purchase from big lots. | |
| Jared Turner | 8/15/11 |
| Look here people. First of all, you guys need to learn how to spell correctly. Second of all, I am an employee at a Big Lots store and DO NOT talk about how bad the stores are. We are different stores with different employees. We are just doing our job just like everybody else is. I even had couple of rude customers but that doesnt bother me. I just smile and say thank you or im sorry. Remember, the next time you walk into a Big Lots store, we are all different, not the same people. One more thing, if we ran out of products you want, we always have more coming in. | |
| wayne davis | 8/17/11 |
| I am currently a Big Lots associate and have been for 6 years. With out current economical situations the company has decided to bully associates into ridiculous hours. Handed down from upper management our scheduling now consists of 2 day shifts and 3 night shifts in the same week. IE 8am-2pm 2 days, 3am-10am 3 days. Not so bad for younger associates, but his was asked of 3 employees between 55-65 years of age. When management was confronted with issues regarding health and safety the associates were told if they can't do it, find other jobs and lose their retirement. As for consumers, the majority of our appliances and electronics sold are returned for being defective. There are literally a dozen large boxes containing vacuum, steamers, mp3 players, dvd players, cameras, and other bits of electronics to be returned to the warehouse. The furniture sold is complete rubbish and a lot returned in less than a week from purchase. Unfortunately this is the only job I can manage to get right now, as well as many others, and the company has chosen to once again take advantage of its employees and its customers. | |
| wormburning18@gmail.com | 8/21/11 |
| Just went shoping @ redondo beach big lots....while walking down isle,a SUNSTAR with pointed edges came off the OVERSTOCKED wall and sliced my toe open...I'm asking for help as I'm bleeding on floor and my shoes..I seen the store clerk walking by and asked for his help. said he will be back and ran into warehouse ignoring my situation..so I went to front of store,my wife asked clerk for napkins...no incident report, no nothing...no english so I can't speak to anyone there...this place is a circus and with crap every where ,nothing is organized... plan never to visit again.... | |
| Pam H. | 8/22/11 |
| This company has NO customer service. I purchased an item which was defective out of the box. I lost the receipt and tried to return the item in its' original box with the Big Lots price sticker still in place. The manager at the Weatherford, TX store acknowledged that the item is still being sold at the store (as of Aug. 21, 2011) but that without the receipt she could not help me. This was confirmed at the corporate level saying that the return policy had to be followed for "tracking" purposes. The rep told me that because of internal inventory, the customer service experience had to take a backseat to accounting. This was a $10 item, a glass beverage dispenser, which has a rounded bottom which does not allow it to sit flat on a surface and the valve leaks. I think Big Lots has their priorities all messed up because without customers "tracking" becomes a non-issue. I have now ceased to be a Big Lots customer so they will never have to worry about "tracking" my purchases. It's a shame that the managers are not empowered for customer service since I showed that the item came from the store and was in its' original box. The manager offered me an exchange of the same item; but the same defective product is still being sold in the store. | |
| sue | 8/22/11 |
| It's obvious from all these postings that my unpleasant experience will not make any difference to the way Big Lots treats their customers. All these people have had issues, and nothing has been done to change their customer service policy. Everything is fine if you buy something, give them your money and NEVER bring it back or have a problem with it. That's when they don't want to know anything! They have terrible customer service, poor quality merchandise, inferior items, items that break when you get them in the car or try to use them the 1st time, ---and all they give you when you call, write or go in is their memorized answer of what their return policy is-- everything has to be in the original container/box and within 30 days of purchase and with receipt. If the item broke within a week, but you threw the box out, you're out of luck, even with the item and the receipt! This is the worst store ever, and it's too bad more people don't check the reviews before buying anything here. Corporate managers should check customers complaints and change the way they treat their customers --there's plenty of other stores to spend our money in, and in this economy, you'd think they'd want all the customers they could get. Big Lots just wants to TAKE it but doesn't stand behind any of their products or care about their customers at all. | |
| Cathy | 8/22/11 |
| I had a horrible experience at Big Lots-- the mirror I bought was so flimsy, it shattered when we tried to stand it up (carefully) and place it on the wall. It had paper behind the poor quality mirror instead of cardboard or something a little sturdier. The mess was the real issue-- we got cut, we had shards of glass everywhere, and even though I didn't want a refund, just wanted to tell them how defective this item was, I got a 2 sentence response saying they only take items back in their original box for refund. I didn't WANT a refund~ a little compassion would have been nice. Maybe "I'm sorry that happened" but nothing like that. They're like robots who don't care. After reading all these terrible experiences with customer service, someone should contact the BETTER BUSINESS BUREAU about all the Big Lots. It seems Corporate doesn't care at all about their store or customers either. Maybe Consumer Protection can help with some of the issues. The lady who was missing a patio chair on a $358 set should have contacted someone, and the one who bought a vacuum or shampooer and it only worked once and they wouldn't take it back.... contact BBB or consumer protection. Maybe if they start getting calls, letters, and investigated by agencies, they'll clean up their act. | |
| Sue | 8/22/11 |
| After reading all these reviews, I don't know why anyone would ever shop at Big Lots, and I don't understand why the managers and corporate VP's don't read them and DO something about their poor customer service. I was going to add my horrible experience at Big Lot's and my dissatisfaction with the stores, their inferior, poor-quality merchandise and uncaring customer service department but it seems no one at Big Lots cares. With the economy the way it is, and so many other stores out there, you'd think they would want to keep customers coming back but they don't seem to care at all. I won't ever go to a Big Lots store again. It'd rather pay more but be treated like a valued customer. | |
| Charles Norton (Retail Nightmares) | 8/29/11 |
| I have to say this just once: Do not ever shop at Big Lots. I been a retail critic for 20 straight years, and this store is NOT the store you want to go in to shop. They have poor customer service skills, rude attitudes, the managers all have there head so far up there ***es and there all about the money and keeping it. The company itself is as rude as well, especially contacting for help. I actually called the woman a ****ing ***ch over the phone because she snapped at me 3 times when all I tried to do was explain something. I mean seriously, there is no need for that, but 3 times!? The hygene in the store is a rather poor joke as well. Dirty floors, dusty shelves, rotten pig stide bathrooms, and the merchandise all over the floor. I give this company and its stores, a low rating. I refuse to ever go into another Biglots store and give them any rating. | |
| E'nna | 9/2/11 |
| Hey stoppped in big lots just to see what they were about. And honestly i perfer walmart. They are nasty, expired food on the shelf, restrooms were fulity. Costumer sevice sucks and this one manager was racisit. i felt degraded, it was jus an awful experience and wen i called corpo. office the guy who answered the phone was very rude. he had the nerves to be smacking his chops while he was on the phone with me. | |
| Laurence F Leuth | 9/2/11 |
| To whom it may concern: Today 9/2/2001 at store # 018361, Transaction # 9157 purchased 4 cases of water @ $4.00 per case. The sales tax is 8.75%. I was charged a total of $16.40, $1.40 of that being tax. The tax should of not been more than $1.36, that being at the rate of 8.75%. Let me tell you what I am going to do: 1) I am going to contact my local parish sales tax office and have them to look into this,that you are possibly over charging tax and keeping the overage, defrauding customers and breaking possible tax laws. 2) I am going going to the state level of sales tax office and let them know that you are possibly over charging statewide at your stores, and possibly keeping the over charges tax and defrauding customers. When I questioned the manager about this, he said that the tax rate is set by corporate. Well I think that Biglot's is stealing from it's customers and defrauding customers and the tax commission and possibly breaking tax laws. As like most complaints, I will probably not hear back from Biglot's. So I will also be contacting my lawyer and have him direct me on what to do. Trust me you DO NOT want to leave me hanging. I do expect an answer and my money back. Though that is not going to stop me from informing the government authorities. No telling how many thousands of dollars you have stolen from customers! Best regards, Laurence F. Leruth | |
| janise | 9/12/11 |
| RE: SouthPark Village 9074 Mansfield Rd Shreveport, La 71118 James Herring, Store Manager Big Lots routinely sells food products that are weeks old to its customers. Although I have reported these deadly problems to management, this retailer continues this harmful practice. It appears intentional. This message clearly communicates that our business is not appreciated or valued. In addition, Big Lots sells defective merchandise, wireless headphones (550018068). When I returned this headphone, in its original condition with package materials and instructions, with a receipt, and within 30 days of purchase, I was given a gift card (60064915…) instead of a refund. The store manager (James Herring) attempted to shame and belittle me in the presence of customers. The merchandise was defective. This was not my fault. I had to find time and devote energy towards their lack of proper procedure. The store personal did not bother to offer an apology. Therefore, I have no confidence in Big Lots’ integrity as a component retailer. Just because Big Lots is a close out retailer, this is not an excuse to perpetuate extremely poor service and sell dated food products to its customers. I must maintain my health and strength for my family. | |
| Big Lots Mgr | 9/7/11 |
| Sorry for all the complaints but besides posting a refund policy at Customer Service, playing it over the PA, and printing it on the back of your receipt....what else can the company do? The rude behavior in presenting this is unacceptable but is can usually be attributed to a customer being rude. Big Lots is also a DISCOUNT retailer who saves alot of money on payroll! At times there isn't much help in the stores...but this is not at the cashier, stocker, or even the managers fault, this is what is being done to hold down pricing for you, the customer! Every retail company where staff is paid minimum wage to start deals with hiring bad people who are not customer friendly, hopefully the people pointed out are being dealt with, I know in our store they are. Also for all the rewards complaints: your total points are on the bottom of any receipt and if your card is scanned and they don't show up there is an issue in how your email address was put in or it is being rejected as an invalid email. This can be fixed at the store, but unfortunately you are not going to get credit for purchases made before fixing it. For anyone complaining on here this is not a BIG LOTS site and clearly states that, leaving your address, phone number, or email on here is getting you NOTHING! Call Big Lots Customer Care @ 1-866-244-5687 and have a WONDERFUL Bargain Filled Day! | |
| Stewart Scott | 9/7/11 |
| I complained via their website and got this response. Thank you for contacting us. I apologize for your inconvenience. Because we are a closeout store, some of our products are available in limited quantities, and usually sell very quickly. We do not offer rainchecks because the majority of our products are one-time only deals. Again, I apologize for any inconvenience. Thank you. Big Lots Customer Care From: sfscottXXXXXXX To: talk2us@biglots.com Date: 09/04/2011 10:47 AM Subject: biglots.com: Merchandise Availability ________________________________________ Message id: 36739 Subject: Merchandise Availability Message from : Stewart Scott Email Address: sfscottXXXXXX City: State: GA Zip: 30074 Phone: XXXXXXXXXXX Comments: Went to the store on Covington Hwy in Lithonia, GA to purchase a HV 8GB USB Colors drive at 10am and they only had one! Not one was sold before I came in. It was only sale Sunday through Labor Day. I understand limited supply. But having only one! There were black ones at double the cost!!!! It almost seemed like a bait and switch tactic by Big Lots. Just venting at what I believe was a wrong that occurred at Store 01547, Trans #-0079,at 10:11:09am. | |
| Mrs. Lee | 7/6/11 |
| Corporate Executive, after reading all of the above complaints, it seems that you all get a kick out of hearing about how rude your managers are. So,my experience is put in pile of shit like all the rest. These managers and employees are a direct reflection on what your company stands for. Putting it directly "Who gives a shit" You all certainly don't, because if you cared you wouldn't have all of the horable complaints against the managers and poor customer service. Yes, I too had an nasty manager treat me rude today. I will say like the gentlemen before me wrote. The way of the world,the economy, desperation of people needing employment, frustration, anger will finally explode in one of your stores and you all will be very sorry if you don't handle it. Like Now!!!!!! | |
| I love my job @ Big Lots | 8/6/11 |
| I have been an employee for Big Lots for about 2 year and happen to enjoy my job. As for the return policy it is posted at the customer service booth and on the back of your receipt and the policy comes on the radio we play. I don't know what Big Lots you all have shopped or worked for but I love my store. A lot of customers who walk thru the doors seem to think they are high and mighty and sorry just because you raise your voice does not mean you will get your way, makes me not want to help at all. Its called respect. We have policies to follow and many we don't like but we have to follow them, the policies apply to employees as well. As for the Buzz Club.. on the bottom of your receipt where it shows your loyalty number it does show the expiration date of your 20% off, and when you sign up you get the paperwork to read all about the rules. Anyways Sorry to hear about your bad experiences but for all the bad there are plenty of good ones you wont hear about. | |
| becky | 7/17/11 |
| My son has worked for Big Lots for over 5 years.....There was a death in the family and he is intitled to 3 days for the funeral....But was he allowed to take 3 days....NO!!!!! His manager tells him he has to come to work (Because of the Buzz Club sale) on the same day that his grandmother is buried and also had the nerve to call him during the funeral dinner and ask my son why wasnt he at work yet..... If you are a manager of a store, you need to learn all the depts. and work in them all when a emergency with a employee happens...and NOT worry about how many times you are leaving the store and returning 20 minutes to half hour later smelling like a brewery....SHAME ON YOU I am not naming names or location But I will be calling headquarters and letting them know the who and where they have a very nasty and ignorent manager at.... | |
| Carol Myers | 7/21/11 |
| I bought two garden solar decoration lights. They were fun and looked great. I got rid of their boxes and didn't think about the receipt. One lamp continued to work. After the first day, it only worked part of the time. I thought it might not be getting enough sun. I tried it in different locations, and it got so bad that it stopped working completely. I tried replacing its baterries. It was indeed a lemon. Of course they didn't stand behind their product as other stores do. Even if your can show your credit card statement--they want that receipt because they know people have trouble keeping track of them in their busy paper filled life and it's almost a guaranteed sale. Howerver, I hope these reviews are read by someone higher up on the corporate ladder, because their "guaranteed sale" to me amounted to only that one. They could have had hundreds of sales from me, but I'm afraid of their limited sales policy as probably many other people are. (California) | |
 | 8/4/11 |
| I think the numerous rules on returns and Buzz rewards should be given to every customer--perhaps on the back of or on the receipt somewhere. After each transaction, the customer should be told to read the return policy. It should be posted on the window or door,too. Big Lots has some buys, but other discount stores do,also. Things on sale at regular stores can often beat their prices, but they're smug because they know most people want to go to one place and don't have time to go here and there for sales. I guess if you pay a little less, you get a little less---a little less selection that fluctuates and a little less service. You just have to put up with it if you want a lower price. If you buy a way cheaper house, you usually have a neighborhood that's less than what you desire. Less money for less comfort. Too bad it works out like that though. | |
| Melissa Camargo | 7/22/11 |
| I live in Tucson AZ and used to shop at the store on Valencia road . It has been a horrible experience the first time i went in theres no body could help me with a vacuum that was on the top shelf. I asked the cashier if she could send somebody to help (feeling bad for her she had maybe 7 people in line) she called for help to houseware. After 10 minutes of waiting i gave up on vacuum with my basket with some detergent,dog food, and some patio things I found I made way to cashier. I didnt realize it but I had heard her call for cashier help up front please,so I stand in line about 10 minutes and the cashier is very upset and says to me shes "sorry and its always like this" I said wow and could tell by the way people walked out in front on me . So i go on home,next week I seen a recliner on sale it is 7pm and I want to buy a recliner so I go check out recliner and again I get no help.So I go to cashier and ask for help (same girl) and she does . 10 minutes later a girl named Michelle comes out of the office with tears in her eyes. Ok im thinking she sad about something so I will be nice I first ask her that I would like to buy recliner that on sale she snaps at me and tells me that she can't help me and that I need to come tomorrow because she cant do it right now.I said ok can you at least make sure you have it she looks at me with hate and walks over to furniture dept and jumps on register to look up recliner ,at that time phone is ringing and over the intercom Michelle line one . Michelle picks up phone and starts cussing this person out in spanish to leave her alone I looked at her with gosh.She looks at me and tells me Im a nosey person in spanish and I should mind my own biz.I simply just turned and walked out . I will never step foot in that door again you just lost a $279 sale and a repectable shopper . And to the cashier you are very nice and I hope you do find employment elsewhere as you said you where looking good luck.........Melissa | |
| Big Lots Employee | 8/3/11 |
| I worked as an Associate Manager at Biglots and I want Corporate to know how absolutely awful the place is to work for. NO ONE is treated with respect at all!! The work is too much for the little hours that are given, but all that really doesn't matter....you would keep more employees if your management team treated them like humans and not trash. There is never a "thank you", only constant complaining about how nothing is good enough. I have seen so many great employees quit and just walk out because they are treated like crap! Life is too short, and the pay is too little to work for a company that treats you so poorly. I will NEVER shop or give any money to BigLots again, and I will never give it a good name to anyone looking to shop there or looking for a job. It's a 100% horrible place to work. And that is so sad to say, because I am usually a very positive guy. | |
| | 7/28/11 |
| I wrote a review, but for some reason it did not get posted. I don't want to type it all again, so I'll just say that from reading the reviews, it appears that Big Lots needs to get a return policy that is not so limited. Also, I was upset that after I shopped like crazy to get enough points for 20% off that it had an expiration date. I'd shop and not use my Big Lots card as I wanted to save my 20% off for a large purchase.(mattresses) I was upset that I wasn't informed that they expire so quickly. I guess it expires between 4 to 6 weeks. However, after reading Tina's review of her "sink hole" mattress and not having luck returning it, I'll just go to a reputable mattress store who will stand behing their product with a good warranty.I'm glad they wouldn't give me the 20% off to buy it. I wonder if anyone on the corporate level reads these reviews? It would be a smart business move if they would. Besides complaints on the return policy and quality, there were alot of comlplaints on rudeness. I wonder if these employees get paid less and have less benefits than other stores like Safeway or Target. If so, they may be having difficulty in getting enough qualified employees. I know the store in my town must have alot of illegals as a huge number can't understand English when you speak to them or ask for assistance. (California) | |
| | 7/28/11 |
| Sharon Meek and Mr. Stone,( in response to you being told you were getting the 20% discount and then found you didn't)it also happened to me. I checked on line when it was or wasn't receiving the correct purchase amount. What was happening was that my receipt showed me spending enough, but not all items counted--such as wine.They didn't tell me some items weren't counted. I had to go back with all my groceries, refund them, and buy a little extra to cover for the two bottles of wine. I held on to my 20% discount to buy larger items--furniture. They said the 20% didcount was only good for a SHORT time. They didn't tell me that ahead of time either, and I lost the discount. I'm too busy for all their different policies and restrictions. I'm just going there when I have to--The dollar store is cheaper anyway. If you watch sales, so are some of the bigger markets with bigger selections. | |
| Anonymous | 7/28/11 |
| Mr. Stone and anyone confused over their Buzz rewards? I wrote about what might be happening on page 3 to Sharon Meek. What happened to me is that they don't count all items on your total purchase--like wine. Then your purchase may be too small. (They don't tell you that) Also, they don't tell you how long you have to use the BUZZ discounts. I'm weiry of their games, am discouraged, and pretty much don't deal with them unless I have to. I see deals all over and really don't need to bother with them. | |
| Wan Smith | 7/29/11 |
| I purchased (2)Solar Crackle Glass yard lights @ $10.00each from BIG LOTS, 425 Sawdust Rd., Woodlands, Tx. 77380, and paid by Mastercard, due to illness was not able to return these within 30 days. Both are unused still in box, when I attempted to return with receipts...I was told their system would not allow since it had been more than 30 days. Have tried to contact the corp. office, 300 Phillips Rd., COLUMBUS, OHIO 43228, PHONE # (614)278-6800 and all I reach are call center people-listed as customer care, who are rude and could care less..CUSTOMER CARE??? When I ask to talk to the CEO: Steve Fishman...I am told "Good Luck", "thats not going to happen" WHERE IS THIS CUSTOMER CARE?? What a BAD ATTITUDE FOR A CORPORATION TO HAVE TOWARD THEIR CUSTOMERS. | |
| Ex-Customer | 7/31/11 |
| BIG LOTS HAS THE WORST "CUSTOMER SERVICE" OF ANY COPORATION IN THE USA!! I ATTEMPTED TO RETURN (2) ITEMS WITH RECEIPT and WAS TOLD IT WAS NO LONGER IN THEIR SYSTEM because it had been more than 30 days from purchase, I FIND THAT STRANGE SINCE THERE WERE IDENTICAL ITEMS STILL ON THEIR SHELF. EVEN AFTER I HAD EXPLAINED I WAS NOT ABLE TO RETURN WITHIN THE 30 days, BECAUSE OF MEDICAL REASONS. I CALLED THE CORPORATION OFFICE and the CUSTOMER CARE party was very rude and not helpful at all, WHEN I ASKED TO SPEAK TO THE CEO-STEVE FISHMAN, I was told "good luck that's not going to happen". | |
| Charley George | 8/2/11 |
| I doubt this will ever be posted...but it should be!! THE RETURN POLICY AT BIG LOTS LEAVES A LOT TO BE DESIRED FOR THE CUSTOMER. DUE TO MEDICAL REASONS I WAS NOT ABLE TO RETURN ITEMS WITHIN THE 30 DAYS, AND WHEN I DID ATTEMPT TO RETURN IN ORIGINAL BOX, UNUSED AND WITH RECEIPTS WAS GIVEN EXCUSES...BOTTOM LINE COULD NOT BE DONE. BUT WAS TOLD "I COULD EXCHANGE FOR SAME ITEM"....WHY WOULD I WANT TO DO THAT???? | |
| courtney meredith | 7/3/11 |
| Iam a regular customer at the louisville, ky. store #175. I enjoy shopping at this store most of the time. There is one particular assistance mngr. there by the name of ritta. She is a very delightful person, she always has a smile on her face for every customer who comes in to the store and always takes the time out of her busy day to ask me how Iam and if there is anything that she can help me with. I have never seen one person multi-task as much as this mngr. does, she does her job very well, and always manages to take the time for her customers as well. I have seen alot of negative things on this message board and I just felt that there should be some positive added to this. I feel that sometimes people like this one particular mngr. may not always get the credit that they deserve, and I just wanted to take a little time out of my day to express my thanks to her, just like she always takes time out of her day to be kind to me when I come into her store. Thank you mngr ritta at store # 175 sincerly, courtney mereith | |
| Melissa LaChiusa | 6/24/11 |
| Regarding Greensboro,NC Battleground store On May 16, 2010 I purchased a 10x10 gazebo & a set of shelves. I did not have anything bagged, and unfortunately left without the receipt. When I realized this, I called the store to see if they could look up the purchase. I was told they had no way of doing this. My husband & I were unable to assemble it until 2 weeks later due to our schedules. Upon opening the box we discovered it had obviously been returned and the metal frame twisted.....unusable. Around this time we were told that my sister has only a few weeks to live due to cancer. Needless to say, our minds were not on this gazebo. My husband then got a printout from our bank where we had used our debit card to purchase the gazebo. He took the printout to the store and was told that they could look up the purchase if he knew what register had been used!!!!!!!! TOTALLY DIFFERENT STORY THAN WHAT I GOT!!! So, when I got off of work, I drove to the store so they could look up the purchase. After waiting, the manager, Pat, looked into their system, but then told me she could not find the transaction as it had been over 30 days. I complained to her that I had ASKED about looking up the transaction, but had been told it wasn't possible. She did offer to call her district manager, and went into the back office (I assume to do so) but only after piddling around with other stuff. Eventually she came out and told me she was still waiting for her district manager to call her back, but she would allow us to return the gazebo. She said to have my husband return it, and he would have "no problem.". When my husband returned the gazebo the next morning, she refused to refund our money or even issue a store credit. She was very rude. We now have an identical gazebo in a box that has been cut open (apparently returned for the same reason we returned ours). My husband said one of the employees was having to search the store for the netting that goes with it!!!!! This store needs to get it's act together!!!!! If I had been told IN THE VERY BEGINNING of all this drama that the purchase could be looked up THERE WOULD NOT BE A PROBLEM. Now, because of an employee's lack of knowledge, or willingness to ask a question of a superior, I have yet another $200 gazebo that is unusable. I would appreciate a phone call regarding this matter. I will not let this go. My suggestion to you is that you don't let this go, either. You may contact me at 336-442-4997. You have until June 30th before I proceed. | |
| maxine | 6/11/11 |
| i have been shopping at biglots for some years now.the problem is i have not received my reward points for every purchase i have made and i am beyond frustrated.i just recently purchased a $500.00 tv and no points added yet.i cant view my points on line they want give me any information.so therefor i am finished with biglots! | |
| Unhappy Customer | 6/13/11 |
| Charged my Account immediately for purchase. Item was damaged upon inspection at home. Returned very next day. Not so quick on the refund. Told me my bank takes up to five business days to process. I had already contacted bank and they had not received request for credit from store. Amazing how my bank didn't take five business days to pay them!!!!!! | |
| Bob Coder | 6/18/11 |
| Can't possibly thank you and your employees at my store here in Dayton OH, on Woodman Dr -- The manager and employees all seem to bend over backwards to help you find what you need. I am in a wheelchair and they always watch out after me. T H A N K S | |
| William Coats | 5/30/11 |
| I went to Big Lots store # 1765 4355 Route 130 Beverly, NJ 08010 to buy several of the $7 - 40 pack Philips DVDs that were featured in their May 28Th 2011 ad. They didn't have any. When I asked the manager about it, she said that they put them out "A week or so ago, and they sold out in a couple days." I emailed Big Lots to complain about this, and they just fed me the line about limited quantities of sale items. Then they asked me if the manager offered their Day of sale guarantee. I emailed them back to say no, she never mentioned that, and I never heard of it. Then I explained once again how she told me they sold out of the sale item BEFORE THE SALE ACTUALLY STARTED! I told them that this sounds mighty close to "Bait and switch". That's when a store offers a good sale item just to get you in the door, and then claim the sale item sold out in hopes you'll buy things because you are there. I will no longer shop at Big Lots | |
| Donald Moran | 6/3/11 |
| Thuis afternoon I tried to make a purchase at the Indio, Ca. store but the cashier was too busy with a personal phon e call that I needed to wait to make my purchase. After a while I just left the store, vowing not to return. and went on my merry way. Does big lot really care? | |
| DSimpson | 6/4/11 |
| I purchased several boxes of floor tile at the stateline store in Southaven, MS. When I got to the register I was told they were not longer on sale. But the sale clerk was nice enough to give me the sale price. I returned to the store four hours later to purchase more tile and I was told by the Assistant Store Manager the tile was no longer on sale. I left the store and returned home only to find the weekly Big Lot ad that clearly state at the bottom of the page SALE MAY 25 THROUGH JUNE 4 2011. It is sad day when go to a store to spend your money and they don't want to take it. In addition to management that could care less you if you purchased from the them or not. I know I will not shop there again. Its just that simple. | |
| Martha Rose King | 5/27/11 |
| I hate and fear snakes. I do not llike your TV Ad with one in it. PLEASE take it off the air. I have shopped your store for many years but this Ad really turns me off. If I go in to shop now, I will be looking for a snake around every corner, rearing its ugly head at me. | |
| | 5/27/11 |
| Dear Sir or Madame, I just saw your new ad campaign showing a cobra as a "spokes model". Even as I write this it give me the chills; and for the life of me I cannot understand why you would want to have an association of a dangerous and deadly serpent representing your brand. It gives me the creeps and I really don't think I want to go into your stores in the future. When I see the store signs, from now I will think "don't go there" because of the danger of snakes. Why do you think they put a skull and cross bones on poison - not to ingest - same goes for your snake- do NOT partake. BTW- Just who in the world would approve such an ad in the first place? Would have to be a knucklehead for sure. I do hope that this note does find its way to whomever is responsible for this abhorrent campaign. As for now, I will probably refrain from shopping at Big Lots for a while. Have you ever thought of making a spokes model from some members of the US military to do spot appearances, just a thought that is a bit more palatable than a cobra - even an animated one. Please let me know that someone that is human read this note. Sincerely, Kathy F PS - I tried to use the Big Lots communication from their web site, but as usual without any warning when I went to submit the letter, it came back saying that I had exceeded the 1000 space limit. What a bunch of losers. Time to find another store- do I hear "OLLIES" anyone? | |
| Kay | 5/27/11 |
| I am very frustrated and disappointed in a new Big Lots store. I love to shop at Big Lots but when I went to our new store location in Douglasville, GA I was appalled at my experience. I went in to the store to find coloring books for my students. I was very excited and happy, but I left your store almost in tears due to my experience. As I was shopping I was talking to my mom on the phone and she was telling me about a bad storm that was suppose to be hitting our area in just a few minutes. I decided I would wait it out inside the store and simply take my time looking around. Instead, when the storm hit the lights started to flicker, you could hear the rain and the wind outside. When the lights flickered the cash registers turn off for a brief moment. A worker ran to the back saying, "I will make the announcement". I thought they were going to make an announcement about the severe weather, but instead they told shoppers to come to the front of the store with their purchases because they would be closing in 15 minutes due to bad weather. As a former employee of Wal-Mart, I have NEVER, EVER experienced this. When bad weather hit the area around Wal-Mart they simply tell customers that the registers are down and they will get them running again as soon as possible. The manager at this store made everyone leave in the AWFUL weather. Not only that but they were lying to customers trying to get in by saying the registers were down when they were not because cashiers were checking people out. This is NOT the way to start off a new store location. I had to go to the store next door for shelter due to the fact that my car was parked all the way in the back of the parking lot and the lightning was terrible. I can not believe the customers and employees were treated this way. GET OUT, who cares if the weather is terrible. The news channels today reported that the winds were at least 60 miles an hour. There was a little baby with her mom in the store too who had to leave. I am appalled by my experience. | |
| Diane | 5/21/11 |
| I was out running errands and stopped at the Big Lots Store in Wilkes-Barre Pa. I was getting a little hungry and did not want to stop to grab something to eat. I picked up these Sunmaid Raisin cookies to munch on as I was out and about. I got to the parking lot and opened my pack of cookies and started to eat one. The first bite told me there was something wrong with the cookies. I then looked at the date on them. THEY EXPIRED IN 2010. yuck! I went right back in and returned them. That night I got violently sick. I tried to call the corporate office but it is closed. - one Star for sure | |
| employee | 5/22/11 |
| I've been with big lots for many years I would like to know why the male managers get paid more then the female managers! I hope wal-mart wins their lawsuit then maybe ya'll will be forced and give women the same rate of pay!!!!!!!!!! | |
| Crystal | 5/14/11 |
| Dear Big Lots I was just in your Fairfield Ca store. I had a cart full of items for purchase I was organizing my items and coupons in front of a cashier who was watching another cashier ring up the person in front of me and talking to her. They were just visiting as she was ringing up another customer. She looked at me several times and even made comments about some of the items I was purchasing. She then said “oh I guess I can take you over here…” and took me to her register. She rang all of my items up. To a total of over $300! I then presented her with the coupons I had been checking as I added items to the counter and she looked at several times during ring up. And she told me “oh well we don’t take those”. I asked her “really what store doesn’t take manufacture coupons?” she said “well I don’t know but we can’t”. Then proceeded to tell me what the total was again. I informed her I would not be purchasing the items because I could not use the coupons she had seen me looking threw and she said in a very snobby voice “well so you don’t want any of it that’s a lot of stuff for me to have to put back” I was very upset with how I was talked to and treated I do not feel any customer should be treated that was epically when they seem to have so few as it is. If this is how Big Lots will be treating customers I will inform all of the people I know just how poor the customer service is and will no longer be going to the store. I also do not understand why you do not accept valid manufacture coupons it all comes back to the store from the manufactures and I feel you would do much better business if you took them and took care of your customers. Your very disappointed, Former Customer! | |
| John Vivian | 5/16/11 |
| Was going to purchase a Gazebo for a friend, that was on the floor and was the last one left of that model. I went in and found out that it had no instructions that came with it and we had to go in and wait for them to take it down, I imagine that could take an hour or so, kind of felt it was at there convince. Left the manager of the store (Bill) at 1055 62nd Ave. N. in St. Petersburg, Fl my name and number and he did say he would hold it for me. After deciding all the trouble I would have to go threw to get it we decided to definitely shy away from purchasing it, and at least I called him back. For all that trouble you think we would have been offered a discount !!!! After years of buying at Big Lots, I definitely scratch that store off my list. My friend said no way for all that trouble, so I guess that's two people less they need. In this economy customer service is everything and everything I have heard about Big Lots seems to be true, Lousy Customer Service. | |
| RVC | 5/18/11 |
| I am writing this feeling total frustration. My son and his wife bought a patio set, they did not assemble it right away. It was about three weeks until my son was able to get around to it,when he opened it the glass top on the large table was shattered we loaded up the whole set and the package containing the table top which was unopened. We were told he could not return the item as he had misplaced the reciept. I do not understand this policy. It was your merchandise. I work in retail actually for the one of the largest retail companies in the U.S. We take care of our customers and I recommend that you start doing the same(as I read your ratings.}I for one will not shop at any of your stores and probably anyone else that I relate this story to won't either. | |
| anne Reid | 5/10/11 |
| I have been searching the internet and making calls for days for a product in my south fla. stores! no one had it except the PALM BAY,BIG LOTS.. a WONDERFUL MANAGER NAMED " STEPHANIE CAMBELL" had it!!!!she is 3hrs. from my home in p.b. county! we were going to the stuart store yesterday, and she said "I WILL DRIVE DOWN TO YOU ON MY TIME, SEE YOU AT 3:00 p.m.!!!! CAN YOU BELIEVE THAT????????? she was there right on time! 16 cases she brought to me!!! all the complaints i hear about big lots don't make a dent in my thoughts after her great customer service!!!! PLEASE GIVE STEPHAINE CAMBELL A "BIG 10 STAR" big lots headquarters!!!! a JOB WELL DONE" | |
| MS lOUISIANA | 4/28/11 |
| I PURCHASED A BLACK RAVEN ONYX SOFA AND LOVE SEAT ON 2-11-09 IT LOOKED LIKE THE PERFECT SOFA IN THE STORE SO I DECIDED TO BRING IT HOME WELL UP UNTIL NOW THE PERFECT SOFA DONT LOOK SO PERFECT THE CUSHIONS THE ARMREST IS SLOWLY SPLITTTTTING AWAY RIGHT BEFORE MY EYES IM A MIDDLE AGE LADY AND TO REPLACE ANOTHER SOFA AT THAT PIRCE I PAYED FOR THIS ALMOST PERFECT SOFA IS HARD TO COME BY CALLED THE STORE TO MY SURPRISE THEY SAID THEY COULD HAVE HELPED ME BEFORE THE WARRANTY RAN OUT BUT BIG LOTS DONT CARRY THIS BRAN SOFA AND LOVE SEAT ANY MORE IM NOT BEGGING FOR SOMETHING I BOUGHT I JUST NEED HELP FROM YOUR COPORATE OFFICE ON WHAT WOULD YOU DO IN A SITUATION LIKE THIS? | |
| Sonia | 4/29/11 |
| I am very dissapointed in big lots return policy. I have my receipt but just a few days expired and the manager would not give me credit or exchange. That really stinks. I felt like I was taken advantage. Times are hard as it is. All I wanted was atleast store credit. I am never going to shop at Big Lots again and I will make sure to tell everyone I know about your policy, obviously your company forgot about keeping the customer happy and returning to a pleasant shopping store. Thanks for nothing. | |
| Bonnie Appleton | 4/30/11 |
| I recently moved to Baltimore from Kansas. As I was driving to my local grocery store, I spoted Big Lots an decided to go in an check it out. As I was inside shopping, two different associates confronted me an asked if I needed any help. I did not as thou I was only browsing, but I was very pleased to have had someone offer. The store was very clean and organized. As I was finishing up an checking out, my cashier was very friendly. She offered to sign me up for a reward card, which I did. I am very pleased with my shopping experience at store number 1595, Dundalk, MD. I will most definitly be a returning customer! Thank you for the pleasant shopping experience. Bonnie Appleton | |
| Disgruntled Yuma, Az. Resident | 5/1/11 |
| Went to the Big Lots store in Yuma, Arizona on 04-30-11 and would like to nominate the assistant manager for Rudest And Most Obnoxious Manager for the month of April. We went to pay for an item and when we arrived at the checkout line there were several people in line. The aisle was blocked by paying customers. We were directed to another register by an employee where a cashier was making the register ready. The assistant manager was 'working' at another register. The assistant manager rudely interjected and overrode the employee that had directed my wife to the about to be opened register, saying rudely and loudly that my wife would have to go to the line that was in service and that the next customer in line should be sent to the register my wife had been directed to. My wife moved to the line. In the meantime, the assistant manager, who was working a register, made no attempt to help other people and just stood at her register watching people in line. The assistant manager has a terrible attitude and is openly rude to customers. We are taking almost one hundred dollars in purchases back to the store today and returning the item we bought. If the assistant manager's attitude is representative of the type of customer service offered at Big Lots in Yuma,Arizona we will no longer spend our money at Big Lots in Yuma, Arizona.This woman has no business dealing with the public unless that is the type of rude service encouraged by Big Lots. | |
| Virginia Short - bvirginiashort@aol.com | 5/2/11 |
| The Big lots here in Tuscaloosa, Alabama has been destoryed by a tornado. We love Big Lots, and we NEED one really badly. We need another store as soon as possible. We have an Old Navy store that is avalible. This would be a great location for a new Big Lots store. We would appreciate if you could help us. | |
| Lisa | 4/13/11 |
| Toni Jackson-as an employee of Big Lots I would like to state that by using your sister's discount (unless you are legally considered her dependant) is against company policy and could cost her her job if the staff of the store is honest. It could be they are offended that you do try to use it but like your sister enough not to want to get her fired. Maybe they take that out on you. Just a thought. | |
| S Hinston | 4/18/11 |
| The service in the Concord NC Parkway store is horrible. The merchandise looks like it belongs at the dump! The employees are rude and ignore customers. They are especially discourteous to those with disabilities. Today, I asked a clerk (Laurie) if she could open so that I could get out of the store due to a very bad knee and other medical and physical issues. She allowed a "nurse" with a cart full of liquor supplies to jump in ahead of me and my one item. The person knocked items off, walked away and was looking at garden supplies, and played with the items she was purchasing. The clerk had to keep waiting on her to place her items in the cart. Run her debit card. I asked the "nurse" to move that I had to get out of the store as I could not stand up any longer and she cursed me because she stepped in front of me, and I brushed past her. Also, DO NOT GIVE THEM YOUR EMAIL NUMBER, they will send you four and five emails a week about "specials" and they give your email address to others. Avoid this store and this company! | |
| Employee | 4/19/11 |
| I have worked at Big Lots for many years, but here lately they treat their employees like crap. Unless you are at least A DM they do not care about you. We are open 9-9 on Easter Day. The big shots all just came back from a meeting in Vegas. Do you think they work on Saturday or Sunday? Of course not! If it werent for us regular employees there wouldn't even be a big lots. I think they are very selfish.I wouldnt recommend anyone to work at a Big Lots store. | |
| | 4/21/11 |
| I AM FROM CANADA AND I SHOP IN BIG LOTS (OGDENSBURG) ALL THE TIME. I FOUND THE STAFF TO BE MOST HELPFUL AND KIND. WHEN I HAD A QUESTION THEY ANSWERED RIGHT AWAY . IF THEY DIDEN'T KNOW THE ANSWER THEY WENT AND FOUND OUT. WHEN THEY SAW A LINE UP AT THE CASH OF 3 OR 4 PEOPLE THEY CALLED SOMEONE ELSE TO OPEN ANOTHER CASH. I HAVE ALSO BEEN IN YOUR STORE IN WATERTOWN AND FOUND THE SAME TREATMENT. IN CANADA STORE POLICY IS NO RETURN WITHOUT RECEIPTS. THIS IS A NORMAL PRACTICE AND MOST PEOPLE UNDERSTAND THAT CONCEPT. THE WHOLE IDEA OF A RECEIPT IS FOR SECURITY, FOR YOURSELF AS WELL AS THE PRODUCT YOU BOUGHT. I FEEL IN THIS TIME OF POOR ECONOMY IN ALMOST ALL COUNTRIES WE AS CONSUMERS SHOULD TRY TO BE MORE PLEASANT, AND A LITTLE LESS NIT PICKY. THANK YOU MRS. FRANCES GRUNO... ARNPRIOR ONTARIO.. CANADA | |
| Anonymous | 4/21/11 |
| I am a recent ex-employee of Big Lots. I gave this company my all and dedication which was completely unappreciated. I worked very hard and tryed my best to provide excellent customer service to my customers. I also was well-liked by the employees who worked for me. I tried to be fair and courteous to everyone. Many times I was forced to complete projects in unreasonable amounts of time, with no assistance from other management or employees. I feel very hurt and angry that after 5 years of working for this company and numerous bosses who gave me good references when I would transfer to a different store, I was just let go. I am a single parent, and feel that I was very mistreated by the way upper management handled the situation. When I say forced to complete a project, I mean that I was threatened with punishment if it was not done in a certain time frame. This was the case constantly. I will put the word out about this to everyone I know, and make sure that upper management knows what really happened. I was never neglectful of my job and now I sit with no money to pay my bills and support myself and child. Its sad. | |
| Kathy Ellis | 4/4/11 |
| FALSE ADVERTISEMENT The Advertisement in the KC Star March 27-April 2 2011 - had Uniden DECT 6.0 4 Handset Digital Phone advertise for $49.00. The Independence MO Big Lots store said they did not have any at all and that other Big Lots stores were calling them asking them if they had any. I also sent a email to Big Lots to question this LACK of supply and the Ad. Since Big Lots does not provide Rain Checks-How does this make Big Lots to be- A Store that Advertises for Products that are not available. No Apologies. Where are the Digital Phones Big Lots that you Advertise???? | |
| Renee | 4/5/11 |
| My mother has worked for Big Lots for 10 years. The only reason she continues to work there is because she needs her medical insurance to keep my father alive with his medicine. My father has an illness that will eventually paralyze and kill him. My mother is his sole caregiver. I am not only writing to the board members of Big Lots but to the consumers as well. Big Lots should be ashamed of themselves and I am not talking about the employee's. I mean the higher ups, who make the rules for the people beneath them. I say things like that because Big Lots treats it employee's with no respect or regard for their lives. The reason why there is poor customer service, is because the employee's are treated as machines by Management and higher ups. There have been a lot of different things this company has put my mother through a hard working loyal employee for 10 years, but the latest takes the cake. They are making all stockers, work from 9pm at night til 6am with no pay increase. My mother is 60 years old and again is the sole caregiver to my father. She has advised the company of this and they don't care. Ginger is an ex Target employee who signed on with Big Lots and thought this night shift thing would be a good idea. Without even asking the employee's. Just came in and switched the schedules. When this was brought up to Ginger, she said said thats the way it is. Ginger isn't working those night shifts, so its easy for her to say. My mother is 60 and she unloads a truck, puts out stock, runs the register and helps with customers when she was working the day shift. Now they put her on the night schedule and most the time the a/c is off and the lights cut off every 45 minutes because of a timer issue. It was brought to Ginger and Managements attention, Do you think the problems with the A/C & Lights were corrected? NO. I thought they only had sweat shops in foreign countries. Not the USA.I person | |
| Ruthann | 4/3/11 |
| I recently shopped at the Big Lots store in Norman, Oklahoma. I was assisted by a very nice man, named Michael, and I was so impressed with his politeness and knowledge of the store inventory. He is definitely an asset for your store. I appreciate any time a store employee will go "an extra step" to make sure that the customer is happy. And Michael certainly does that.. | |
| Kenn Schipper | 3/31/11 |
| I purchase a bed with head board and bed frame. Upon receiving the unit the head board was damaged, this was on March 02,2011. Since then I have been to the store eight times including tonight March 31,2011 and again NO HEAD BOARD>. | |
| KRIS DIFANTE | 3/26/11 |
| MORGANTOWN, WEST VIRGINIA BIG LOTS...........I WANTED A 5PC FAUX MARBLE TABLE 299.99 THE SALES ASSOC (RICK AND SHANE) AND MANAGER (DANIEL) WERE THE RUDEST, UNPROFESSIONAL PEOPLE I HAVE EVER SEEN IN MY LIFE. FIRST OF ALL THEY ACTED LIKE THEY DIDNT WANT TO MAKE A SALE AND WERE TURNING AWAY BUSINESS . THE TABLE WAS EVEN KNICKED UP . I CHECKED EVERY STORE IN WEST VIRGINIA, PENNSYLVANNIA, AND OHIO EVERY STORE KEPT TELLING ME , THAT TO THERE KNOWLEDGE THAT TABLE HAS BEEN DISCONTINUED.SO AFTER THE 3-4 TIME AT THE MORGANTOWN STORE I WENT BACK AND TOLD THEM OF MY FINDINGS AT THE OTHER STORES , STILL THEY WOULD NOT SELL THIS TABLE ,Rick said his manager was at a wedding and there was no way to get in touch with her on sat 3/19/11 so he couldnt sell without her permission. I said ... can you call the corporate office? HE STUDDERED AROUND AND SAID HE DID NOT KNOW YOUR NUMBER ! and I said thats ok , I brought it with me gave him the number , he called left message . I THEN WENT OUTSIDE AND CALLED YOU MYSELF WITHIN THE HOUR RICK CALLED ME AND SAID I COULD HAVE THE TABLE I WENT TO GET IT AND THEY KEPT MAKING SCARCASTIC COMMENTS HOW UPSET DANIEL IS GOING TO BE I DONT UNDERSTAND WHY? BECAUSE THEY MADE A SALE SHE SHOULD BE GLAD ?????AND THEY RICK AND SHANE KEPT MAKING COMMENTS THAT THEY HOPE THEY DONT SCRATCH IT UP TAKING IT OUTSIDE TO MY TRUCK THEN THE FOUR CHAIRS WERE STACKED ON A LITTLE HALF ASS DOLLY AND SHANE DROPS ONE OF THE CHAIRS OFF DOLLY AND SCRAPS THE BACK OF THE CHAIRS WENT IT HIT THE PAVEMENT AND LAUGHS AND SAYS.. GOOD THING YOU GOT A DISCOUNT !!!!!!!! I THIS THIS WHOLE ORDEAL WITH THEM WAS UNNECESSARY, YOU TREAT PEOPLE WITH RESPECT AND YOU TRY TO DO WHATEVER YOU CAN TO ACCOMADATE THE CUSTOMER AND MAKE A PROFIT FOR THE COMPANY ,I THINK THIS BEHAVIOR WAS BAD FOR BUSINESS AND UNACCEPTABLE .I HAVE SHOPPED AT YOUR STORES FOR MANY YRS AND LOVE YOUR VARIETY OF MERCHANDISE INCLUDING YOUR FURNITURE WHICH I HAVE ALOT OF IN MY HOME AND HAVE ALWAYS BEEN HAPPY WITH BUT ... YOUR ASSOCIATES THAT WORK FOR YOU SHOULD TAKE A LITTLE MORE PRIDE IN THERE JOBS AND THE STORE THEY WORK FOR . SINCERLY , KRIS DIFANTE EMAIL: KRISDIFANTE19677@YAHOO.COM | |
| Things Happen | 3/26/11 |
| I'm a veteran of Big Lots. Rules are made to be followed NOT broken. If the policy states that, oh well! Yes, you can bend the the rules with certain exceptions. But look at the ratio of bending over. Perhaps be more careful on what you are buying. Big Lots has a high numbers on returns. Many years you didn't need a reciept but you got your money back. So you do have a chose of where you spend your money.But believe me you will complaining their too. And there is always two sides to all stories. So this site is pretty much she say he said. Can't nobody tell me where to spend my money that I worked for. Some of us need to examining one's self. And if you work for Big Lots. You chose the job it didn't pick you. | |
| Phyllis W. | 3/27/11 |
| In your advertisment, there was a Bissett Quicksteamer for sale, factory restored. They went on sale today, Sunday. The store is located in Florence, SC (Irby Street) and opened at 1:30pm. I was there when the store opened. I went to the section where they were suppose to be. I picked up the box, which I thought it was, under the display. Got on line behind a couple. The scanner did not work for them, but they continued to try. A lady was behind me. Another chasier(Connie)opened and asked the lady in back of me to come to her line so she could cash her out. I should have been next in line. So unfair. After the chasier(Connie)finished with her she then asked me to come to her check out. Well, I did not have the right steamer. We went back to where they were. There wasn't any. I asked if they did rain checks, she said no. She got the manager(Lionel), who later said I would have to get the display because they did not have anymore. I asked how could that be when the sale went on today. He said they have customers with bonus rewards and they can shop the day before. How can that be when your advertisement states that the sale starts on Sunday. That is not fair. It is false advertising. Plus the display did not have a box for it. This is the first time I went there to purchase a large item and it is not there. I also called the store the day before, (Saturday), to make sure they had the item, which they said they did. I get down there exactly when the store opens to find that Big Lots only had the display item. You should state in your advertisement that those with bonus rewards get special treatment. Oh but they did say the day before that they had the product! I will be calling your headquarters, Ohio branch, tomorrow, for sure! | |
| | 3/17/11 |
| I recently called Big Lots to try and reach payrole and the woman that answered the phone was EXTREMLY rude with me. Now I may be calling from a cell phone, but sometimes cell phones cut out, but for someone to snap my head off first thing before I even get a few words out, is unprofessional and having a bad day. I refuse to ever take any type of abuse that way from anyone and I am highly offended I made it clear she heard what name I called her over the phone because that is exactly how she acted towards me. No respect towards me, then no respect in return. What if I was a CUSTOMER seeking help or a complaint? Would I tolerate that sort of behavior? No. As for this woman, a 1 star. As for the payrole department, a 5 stars for respectful services. Thank you. | |
| teresa winters | 3/19/11 |
| each time u have your special on the jass digital camcorders,each time for the last 3 times this add was introduce to our store, each time i show up on opening day of add going on sale i am always told we're sorry those have been sold out, but can we interest u in the other model which is always more expensive,,now i believe this is a bait and switch, or eles your employees are purchaseing this item, b/c each store i am told are to have a certain number on advertized day,,but as i say, on each ocasion at opening of store on advertized day, there are none in the store, i would like to have this item at the sale price u advertize,at 20.00, i have also called around to other big lots stores in other location closest to my area, and i am getting the same response they have all been sold out, im sorry i dont believe,big lots is standing behind there adds, sincerly teresa winters, | |
| Bruce | 3/24/11 |
| Big Lots is a "JOKE" in the Atlanta metro area. A bunch of good ol boys running the stores and the districts. The stores are also dumping grounds. Dont every shop at Big Lots. | |
| Judy Livingston | 3/16/11 |
| After having never shopped at a Big Lot store previously, I received a flyer advertising a Bissell Factory reconditioned Quick Steamer for $49. The nearest store to me is at 919 N Shepherd, Houston, TX so I called & got faulty directions but finally got to the correct location. An employee named Cathy (or Kathy) checked & said that the shampooers had not been delivered, but might come in Tuesday the 16th. (I was there on Saturday the 12th of March). I waited until Wednesday the 16th to call and was told by the Shepherd store that the 3 shampooers received had been sold. So I called the store on N Frwy & was told that the few they had received had also already ben sold. Big Lots is obviously identical to Conn's which is a huge Bait & Switch company. So, I have no further need to attempt to shop at Big Lots in the future regardless of the great prices advertised. After reading the above comments, it seems your company does have a huge customer service problem. Did your executives make a killing on the stock market or get a stimulus from Obummer and don't need to work? Just wondering. | |
| Sheri Ardelean | 3/4/11 |
| Would like someone to get ahold of me from the Corp. office, due to last week end wanted to buy the Monterey 10 by 12 gazabo, had none in stock,but the one on display, said they were getting some in next week, went to the store today 03-06-11, said they have not gotten them yet and that they already have 4 names down on there list, we did some calling and the Lapeer Big Lots is not getting that gazabo in, and I feel that they should have sold us the one on display, I due know that there is a few stores in Shelby, Clinton twnp. Waterford, Madison Heights are getting some in and Iam a sales rep. for a major company and in those towns every week, wordering how I can get ahold of one. This is from the state of MI., Plz give me a call at 810 278 0614 will be waiting for a call from you I due a lot of shopping at the Big Lots, infact was a store manager for pic and save in Calif. many years ago, so love the stores Thanks Sheri | |
| jennifer | 3/6/11 |
| My husband and I purchased a bed in a bag set the other day. When we got it home there was holes in the bed skirt and it was missing two pillow shams. To make a long story short we took it back and spoke w the rudest girl ever to work in customer service. Not only was she rude , she refused to help us when I asked if they happened to have another one !! Rude rude rude !! Well that's the last time I will shop at big lots !!!!! | |
| | 2/27/11 |
| second request...........Our truck was hit in your parking lot in Champaign,Il and your asst. Mgr.Tim White came out to witness this....please contact us to let us know how you are going to handle this problem...............217 543 3066 and ask for John.or email us at addison1@mchsi.com..thank you | |
| Annemarie Smith, CPA | 2/28/11 |
| I would like to commend a store employee in Yuba City CA. Her name is Amanda Edeliant. Out of every single person I have ever met at this store, Amanda is the only one who is helpful, courteous, and smart. The other employees act like I am intruding into their homes when I shop there, but Amanda makes me feel as though I am a welcomed friend. It makes all the difference in the world. Watch out Big Lots! I may just hire out from underneath you! Annemarie | |
| Cindy | 2/25/11 |
| I WILL BOYCOTT THIS COMPANY AS THEY USE B & D TRUCKING, AND TWO OF THEIR TRUCKERS BECAME A TAG TEAM AND NEARLY KILLED US ON THE HIGHWAY LAST EVENING. UNTIL THEY CAN CHOOSE PROFESSIONAL DRIVERS...THEY WILL NEVER GET A NICKEL OF MINE. | |
| vernita | 2/21/11 |
| Please explain why is it that you send me a flyer on the internet to up coming sales and when you get there they don't have the merchandise or they only had ten. I feel that you should make good on these sales. or be sued for false advertisment . why would you have five or ten of the sale item and not let your customer know that's pure evil | |
| The Turners | 2/21/11 |
| Midlothian VA Manager Tanya is the worst manager. She treats the employees and customers like dirt. She needs to be FIRED, I nor my family will ever shop there until she is gone. | |
| John Hedenberg | 2/20/11 |
| I was at your Champaign store on Springfield road and my truck got hit in your parking lot by a shopping cart and left a scratch on my truck. Your asst. mgr Tim White came out to witness this. Please advise of what you can do about this.Thank you. 217 543 3066 | |
| not telling you | 2/14/11 |
| I work for big lots and let me tell you this is the most getto place I have worked for. In November I had two jobs Big Lots being one of them the store offered me more hours almost 40 a week so I left the other job. Now that the holidays are over I am working 3 days a week to get a grand total of 9 HOURS! I am now scrambeling to find another job and I do not have to tell anyone that in this day and age it is not an easy task. With an hourely rate of 7.25 how does one survive. You dont. Thanks Big Lots for screwing me. Praying something comes along soon so I can tell you "Take this job and shove it". I also would not buy any food from Big Lots. I unload tractor trailers by hand. The food and Chemicals are all tossed into the same trailer together and because of the way they pitch it in the container some of the chemicals (bleach shampoo etc) rupture and spill onto food. BEWARE!!!!!!!!! | |
| big lots is awful | 2/14/11 |
| messy rude unorganized stores outdated food on shelves. no wonder the employees do a crapy job they get next to no pay and not enough hours to survive on. Get what ya pay for | |
| Tammy Brown | 2/14/11 |
| I must admit I didn't read the above reviews or comments and don't feel I need to. I would like to give a praise to the Furniture Manager at the Big Lots in Columbia, MD 21045. I believe his name is Hakeem. I am a shopaholic I divulge this information only to state that I deal with A HUGE amount of customer service. With that begin said, I must commend this young man on the outstanding job he did with helping make a huge purchase I was very shaky on purchasing. I am sure that they get paid to sell, however thats just it, he help my hand and made sure I the consumer was very sure and very aware of the product I was getting. He made me comfortable enough with deciding the purchase that I did, and was patient and understanding the NUMEROUS times I changed my mind or became indecisive.... A person character cant always be revealed the right way in customer service but this young man truly has a Great Character and Outstanding Customer Service Skills... | |
| Louis | 2/2/11 |
| Store number #01187 1/30/2011 I want to say a special thank you from my wife and myself. We entered the store for pricing on a new sofa and love seat for our home. We were met by a sales person named Bruce in the furniture dept. I want to say he was so professional and courtious with us and went way above and beyond to help. This young man was so polite and explained every thing he possibly could we walked out purchasing a sectional a love seat and a sofa. It was so nice to have met a sales person like this. He was not there to presure but to help. This is a person that should be in all stores and is a wonderful breath of fresh air. Thank you BigLots for this great experience. He is a keeper. Louis and Brenda | |
| John r | 2/6/11 |
| Hello ,wow some bad experiences posted here.As an assistant manager of big lots for13 Years I appologize.I can give you tips here on some resolution.If you know the date and register and have no reciept we can look it up through our ejournal.up to 30 days You can go to biglots.com customer care.If its a legitament complaint it will go down the chain of command from the top down.Some times there are bad choices made by associates,that should be handles by the store manager. Alwaya ask for the manager if you feel unhappy with your service. Associates at my store are not allowed to say no to the customer,unless we are out of something,then we can try and locate at another store. I hope someone gets something out of this,before posting . Thanks, John R The great NorthWest. | |
| Peter Davis | 2/7/11 |
| I have been shopping at the West Allis, WI location (109th/Oklahoma Ave) for years. I purchased a printer, because I needed one ASAP. I took it home and quickly read the very unfavorable product reviews on Amazon for that particular HP model and decided to bring it back and exchange it for a Cannon that was in stock. I was told it could not be returned or exchanged because I did not have the receipt. No w I am stuck with a horrible printer for $70. I will contact the corporate office and if that goes nowhere I will put the word out. | |
| Michele Madden | 2/8/11 |
| Purchased a $10.00 Lamp Shade a few days ago. It did not fit so I returned it to try and get one that did; unfortunately for me I could not find my receipt. No refund, or store credit even though the lamp shade had their logo on it and it was still wrapped in plastic. Extremely poor customer policy. I called the corporate office and offered my bank statement to show that I did indeed buy the lamp shade at their store and was told they needed the bar code?!? I have worked retail for over 30 years and never heard of such a thing. I will never shop at Big Lots again, ever!!! If corporate wants to call me, here is my number, 727-453-9655. I'll be shocked if corporate does call with a pro-active solution regarding this customer service issue. A company that has a policy such as theirs does not care about customer service, and therefore does not read this board. | |
| Michele | 2/8/11 |
| This is in response to Mike dated 1/12/2011. I purchased a $10.00 item at Big Lots that did not work for me. I tried to get "store credit" as I could not find the receipt. I know what a receipt is for and I know what customer service is. I brought in my bank statement to show that I paid for a $10.00 item from Big Lots. Could not even exchange the item. What is sad is that the person who originally waited on me remembered me purchasing the item. I am not blaming Big Lots because I lost my receipt. I stating that Big Lots has POOR customer policies. If you bring in a wrapped product, brand new with THE BIG LOT LOGO ON IT, a store credit should be given. You my friend are wrong. I have worked in retail for over 30 years and would look through register journal tapes for an item if the customer needed to return something and needed the receipt. Your company will not help the customer in any way. Shame on Big Lots. I will shop elsewhere from now on. I will tell everyone I know about the shoddy treatment I was given. When you get laid off because there are not enough customers in the store, think about all the people that refuse to shop at a Big Lots because of corporates insane policies. | |
| Lori Lakes | 2/9/11 |
| Why does Big Lots sell toys containing lead? Lead is known to be very dangerous and could kill a child. This is appalling. The toy that I saw had a very small sticker warning about lead. Most people would have missed it. Many non english speaking people would not have even understood it!! PLEASE STOP SELLING TOYS WITH LEAD!! | |
| linda | 1/20/11 |
| to tina about the sorta mattress and boxspring---if you have your receipt they have to take it back the warranty is guaranteed through the store serta does not take them back. depending on which matt. you bought will decide ur length of warranty they start at 1 year warranties and go up to 10 year, they tell you that they are prorated but at the store i worked at that was never checked because you really have no way of verifing. if i were you i would make them take it back doesnt matter is its 6days or 6 years | |
| Deborah | 1/22/11 |
| This is just to get out there just how utterly pathetic this company treats their employees, to be specific, the new store in the Argyle area of JACKSONVILLE, FL. This company hired my son as well as many others in this area and now here it is 3 months later when these new hires are due for their small raise, they are supposedly overstaffed so are "downsizing" by "letting go" nearly all the new hires, but on that very day put a Now Hiring sign in their window!!! These young men and women have gone out of their way to please this company and work hard as this city has one of the highest unemployment rates in the US.....this practice disgusts me and for the managers to actually voice the fact that they can fire anyone at any time because there are 10 more people willing to take their place is abhorrant to me!!! I will NEVER shop there again and will be contacting local media and anyone else who will listen and tell them just how sick the managment is in this company. My son, just for the record is an Afghanistan war veteran that gave up his military police career to take care of his 2 yr old daughter and this is how he, and many others just trying to feed themselves and their families are treated...SICK if you ask me!! If I can get one person to stop shopping at these stores then this rant will have been worth it!! | |
| Cristin G | 1/26/11 |
| I was REALLY frustrated as a consumer at your Big Lots store in Wilmington, NC. Six high school students were blatantly shoplifting in the store and nothing was done to stop them. Even when I told the store clerk as I was checking out and PAYING for my purchase and two of them were walking out the door with backpacks filled with electronic items that I had watched them put items into their bags. The clerk said the store has no security and they couldn't touch the thieves. I guess customers who pay for their merchandise at Big Lots are suckers. | |
| Kimberly O'Connor | 1/26/11 |
| I realize after being at the store on Cooley Street in Springfield, MA and then following up my experience with a "customer Service" rep at the main office that Big Lots does not care about customer service. I purchased underbed storage containers which did not fit under my bed. I went to the store with the items and receipt and the manager informed me I could not return the merchandise because they needed to be returned by 1/20/2011. Today being 1/26/2011 and considering the weather challenges us folks in New England have faced I was hoping that someone with any customer service experience would understand and either give me my $ due back or store credit. The policy states they could not do so although it was only 6 days past but offered to let me exchange it for a cheaper smaller item. Hummmm that sounds odd, if you are following corporate headquaters policy why do they have the authority to bend the rules when it comes to ripping me off? ALthough I ALWAYS shop at Big Lots I will no more and would rather pay a little more somewhere else where their customer service department actually does just that, service the customer! | |
| MIKE | 1/12/11 |
| I understand the receipt policy. What happens is you have people stealing,digging through biglots trash cans ,bringing stuff back thats been sitting on a shelf in some ones house for years . biglots can't make exceptions for you honest people to bring things back . So if you can't hang on to a little white piece of paper maybe you should go shop at WALMART and enjoy . THINK WHAT A RECEIPT IS . ITS SHOWS WHAT AND WHEN YOU BOUGHT SOMETHING . ITS YOUR FAULT IF YOU LOSE IT NOT BIGLOTS | |
| | 1/3/11 |
| I am one of your reward card holder, and I am disappoint ed at the way you treat your customers. I am here going to tell you of why I am so discusted on your way of doing business, a business that is without a dought going to fail due to its opperation. 1- When we purchse in your stores there are no credits unless one purchase over $20:00. That is unfair, since none the less we are buying in your store, - thus I will have to buiy someplace else where I can get rewar credit for what ever dollar we spend. 2- It is misleading to put Videos onsale, with one sign that read, ($3.00 a s marked, than at register charge a higher price. If the vidioe is to be as marke there then is no need to put a $3.00 sign on it. THE STORE THAT PLAYS THI GAME AND IS SURE TO LOOSE CUSTOMERS IS LOCATED ON STATE ST. ALBANY NY, NEXT TO PRICE SHOPPER. This is unethical and misleading, to be honest the BBB should here of this scam, and a few other that this store contantly performe such as placeing I tems in wrong shelves with price other than what is charge at register. I for one after waitng on line to pay for my purchse, I will not stand to argue for the extra two, and I reluctantly paid the unjust amount.. HOWEVER ONE THING I WILL TELL YOU, THAT IS I DID NOT SPEND ONE DOLL AR MORE OF MY CRISTMAS SHOPPING MONEY ON GIFTS AT (BIGLOT) DUE TO THE SCAMS THAT YOUR STORES ARE PERHAPS PRACTISING ALL OVER. My reward card is a usless card while shopping at BIG LOT | |
| TS | 1/9/11 |
| I shop regularly at the Pittsburg KS Big Lots, and like the items they sell. But the bathrooms are the most disgusting ones that I have ever been in. I have two little kids that most of the time we go in there they have to go. The trash was coming out of the cans all on the floor. The toliets needed cleaning, and the sinks were gross. We went to wash our hands and there was no towels in the towel despenser, they had just layed a roll of towels on the floor for you to bend down and get. Just plain disgusting. The store needs to be straightened up too. | |
| Tamara Johnson | 12/30/10 |
| I have shopped at a Big Lots location here in Round Rock Texas several times this year. Each time I have, I have noticed several employees that are very rude not only to myself but other customers as well. After reading all of the other similar complaints I am wondering...what exactly makes the Big Lots employees so angry. Hmmm...the world may never know. I for one choose not to return to any Big Lots locations for fear of being treated like poo. I shop to feel good and find great deals...not to have.someone rain on my parade! Big Lots as a whole should really consider looking into their employment procedures and hiring processes. Rude employees will be the death of any business. As for their return policy I can not complain. It is their policy to have a recipt to return any item, which I feel is perfectly fair. I would like to make the suggestion that all retail stores start printing EXTREMLY LARGE GOLDEN RECIPTS so that we as consumers know the importance of not losing the most important document we will ever posess or hold in our insignificant little hands. Ha ha ha...just a thought Big Lots...think about it. If I happen to be in my neighborhood Big Lots I will make sure to have 911 on speed dial just in case we have an out of control employee loose their temper and pull an automatic wepon from behind the counter and start mowing down customers. | |
| Diane Prasse | 12/28/10 |
| My mom sent us a money order for a sofa at Big Lots. We drove 45 minutes to the Big Lots in Loves Park, IL. After waiting 45 minutes for someone to wait on us, we were shocked to find out they would not honor the money order. The saleslady kept saying "It must be from a business for the computer to recognize it" Hello? It was a business (Wachovia Bank). At any rate we will be taking our business elsewhere. If Big Lots doesn't want our money that is perfectly fine with us :) | |
| Jeanette Garcia | 12/21/10 |
| 12/21/10 I live in Miami Florida ziop 33175. When I arrived to Big Lots this evening, firstoff there were no carts, all are broken. You'd think that its Christmas and you need to get ready for shoppers. Well I walked around the store with tiys that toppled over and yes I became frustrated. I visited the bathroom and was aghast of how filthy it was. Dried feces about the toilets and more graphic disgusting things I saw. I've been to this bathroom before, equally disgusting. Well I asked for the manager, his name is Jorge, I didnot get his last name. He didnot identify himself with a store badge nor his employees were of any help. He responded to my complaint as such: "That bathroom was not made dirty by our employees, it is the customers who do it and you know what, they crap in the floor too". I couldnt believe it. He didnt apologize and instead insulted me. I let him know I will call the department of health and corporate. Well the latter I did and didnot get anywhere. What a damn shame! I will call DOH tomorrow, it is disgusting and a health hazard to customers who spend their money in that store! | |
| RW | 12/22/10 |
| First I would like to say that most of the comments are about not have your receipt to return or exchange an item, do you all not realize that ALMOST all places do that now. Big Lots is not the only store to change their policy. With the way the economy is now more people are not being as honest as they used to be therefore how do they now if you purchased the item or not. Personally if I purchase something from anywhere I keep the receipt until I know for sure that nothing is wrong with it or that I do not want to return it. As for the people working at the store and not able to take the merchandise back do you not think that they are just doing their jobs...they don't make the rules. Also for those of you who have never worked in retail maybe you need to try it sometime and see how not so easy it can be. | |
| Michelle Allen | 12/22/10 |
| I received a sales ad through my local newspaper and saw an MP3 player that took pictures and video for $45.00! I am thinking "WOW" at this point and decided to leave work early to go and grab 2 for both of my children. Upon arriving to the store, I do not get greeted and the store is a wreck! I ask (with sales paper in hand) if they have the item I was looking for. She instructed me they sold out of those on Black Friday!! The ad was for 2 weeks ago (12-8-10). She then said "Our truck comes in on next Thursday. It may be on that truck" I asked if I would be able to get it for the sale price? She then said" No. That sale ends Sunday" REALLY?? I could not have been more disappointed. Upon looking around, I saw none of the sale items that were clearly in the sales ad that broke that morning. I am a general manager for a retail store (that is NOT in competition with this one) and I will not be back there again. I wrote a complaint on the website, and still have yet to hear back from them concerning this. This Big Lots is the only one for 30 or more miles. Never Again! | |
| AJ | 12/18/10 |
| Recently a new Big Lots opened near where I work. I stopped in an purchased a few items for my apartment, one of which was a rug for $29. After getting it home, I decided I didn't like it. I went to the store to exchange it for another rug or other items that I liked, however, I was informed that I could not even exchange items without my reciept. What kind of business practice is this?? I will never shop at Big Lots again and will make sure to tell everyone I know to never shop there. I would have exchanged the item for a more expensive item and purchased other itmes as well. Very dissappointed in this company. | |
| M.Stone | 12/3/10 |
| I have been shopping at Big Lots since it was Pic N Save, but lately the policies have gotten out of control with not taking anything back, even if you have a receipt the cashiers started to argue with me. But what really set me off was the new Buzz program. I finally reached the 11th time on the program which is when you get 20% off, and the system pushed me back to 8 times a shopping there...I was about to buy $194.00 worth of stuff and get 20% off, when the cashier told me it wasn't the right time to get the 20% off. I told her I have the previous receipt at home which showed it was the 10th purchase. She then asked to take my big lots reward card and run it again with a product and told me it was the 9th time. I have a copy of that receipt and the copy of the receipt that I had reached the 10th purchase just days apart from each other. There program is a fraud and I am reporting big lots to consumer affairs in the State where they are licensed to operate their corporation. I have spent hundreds of thousands of dollars in 29 years of shopping there and I will NEVER go back. They are an oppressive company and the owners must be sociopaths to have a fraudulent rewards program. I will report them to the newspaper here locally and I suggest that everyone do the same. I will Boycott Big Lots. They are frauds. | |
| Joshua Horne | 12/3/10 |
| I bought an mp3 player from one of your stores. I wanted to make sure that it had a mini SD card slot on it because the only mp3 players you guys carry at this location is a tiny 4 gigs. I asked the customer service rep. a number of questions and she assured me that it was mini sd card compatible. She even led me to a cardboard ad showing me that it was the same player as the one printed on the cardboard cutout and low and behold, at the bottom it read, "SD Card Slot." I give the gift, after buying a mini sd card that cost just as much as much as the player and realized that I had been given false information. Not having the receipt anymore because it was a gift, I took it back and explained the situation. With much attitude, I was told that I was literally stuck with something they had mislead me to believing was something that it wasnt. Moral of the story. It's christmas. Don't be a cunt. | |
| Sharon Johnson | 12/3/10 |
| On Thanksgiving day my daughter and I went to Big Lots and I bought a wrist blood pressure kit. Somewhere between the store and home, I lost my receipt and the blood pressure kit does not work. I took it back today to get a store credit not knowing at all about the policy from "Corporate" that without any receipt you cannot exchange or receive a store credit. I was going to use the credit to buy and iron which would have cost more than the blood pressure kit. They gave me a "Corporate" phone number which was a number used by the stores and finally after talking to someone who supposedly gave me a "Customer Care" number found it to only apply to employees trying to get their payroll checks cashed. There was nothing there for the customers at all. I reported it on Face Book to 2 local televisions stations and finally got a website for Big Lots.com and wrote to them. This is fraudulent. They have my money for something they sold me and not working and now way to get my money back. I am usually very careful about my receipts and not sure what happened to it. So that part is considered to be my loss, but all I asked for was a store credit. Furthermore, with the kind of store they have in getting their merchandise, who is to say they would even have anymore items the same for an exchange? What about the people who are buying many presents there for Christmas for different people in the family and something is wrong with the item for whatever reason. The person who bought the gifts is supposed to pass the receipt around to each one even if the family is out of state? This is ridiculous. I am also going to contact the Attorney General's office here in Michigan about this scam. This is fraudulent. It might not even hurt to start picketing outside their stores. Many people do not realize this when they go there to buy. I am very upset and will tell the world. I also posted it on my own Face Book account so everyone can find out before it happens to them. People are not perfect and if Big Lots thinks they are, they should be closed down. That's my vote for them! | |
| Daniel Smykowski | 12/4/10 |
| Dec. 03,2010 We went to the Big Lots in Sault Ste. Marie, Mi. The store was dirty and things were all over the place piled in carts. When we went to check out we couldn't figure out if any cashiers were open. One girl was counting money out of a metal box. She had a closed sign out. Apparently we were supposed to go to the service desk and check out. A household Led sprial light blub was on but three guys were at the other side talking. I large man who I assume was the manager notice our confusion and basically tried to humiliate us by taunting "Go to the light / Go to the light". We are not stupid people and don't appreciate being treated like we are stupid. Some of our items had no prices marked on them so we were delayed as someone had to go find out the price. Finally they just scanned something else and called it good. Someone in your corporate offices need to take a hard / mystery shopper look at the Soo store. Actually read some of your own reviews and you will figure out than most of them are bad. We won't be shopping there anymore. There are plenty of other clean stores than have excellant service. | |
| Frank | 12/12/10 |
| To begin with let me inform you that I have been a Big Lots customer for many years...when they first appeared in the state of Arizona. I stop by on a weekly basis to see what they have and spend a good deal on my hard earned income there. However after tonight I am having second thoughts about ever stepping foot in again. My sister, Veronica Piccioli is a recent cancer survivor. Diagnosed with stage 4 colon cancer at 52 years of age she has just completed her first year of intense chemo. She has a service dog she goes into stores with but has difficulty walking and grabbing things due to after effects of the chemo. Tonight she was in your store in Mesa Arizona, Store #4302 on Alma School and Warner. She was in buying a Christmas tree and the only one left was the display tree. I recently bought the same tree and told her to go to Big lots to get the same one. After she arrived she noticed there were none in boxes and asked to talk to the manager on duty, David (unknown last name). He informed her that that was their last one. She asked if it could be discounted as it didnt come with instructions and was the floor model...and he said no he couldnt do that. She then asked if he could help her out with the tree...he ignored her...she asked again...and he finally said to pull up her car. After she pulled up her car he sat there and said the tree wouldnt fit as it had to be taken apart. She said she couldnt do that as she is a cancer patient and does not have feeling in her hands. He said he didnt know she needed help, my sister told her thats why she had a service dog and thats why she asked for help in the first place. He finally started to help her and took the top part of the tree off and put it on the ground. She asked if he could put it in the car and he stood there looking at her not responding. She said again, she cant do it herself, she has no feeling in her hands. After looking at her with fristration he put that part in the car and then left the base on the ground. He said the base needed to be folded before it could be put in. My sister AGAIN said, she cant do it by herself. David then walked away without saying a SINGLE WORD while my sister stood there... to collect some carts in the parking lot. At this point my sister got upset and called for him to help her and he IGNORED her. She started asking for his full name and he proceeded to collect the carts and go back in to the store. My sister then had to struggle HERSELF, put the base in the car and go home. I just got off the phone with her....she is in tears because she felt she explained more than once to David that she needed assistance and got little to none. My sister is a tought lady and to have to admit she is weak and needs help in any way is difficult....but to have to ask over and over again and THEN to be ignored is unbearable. Is THIS REALLY the type of people you hire? Is THIS, what in a down economy the best you can do with thousands of people who would gladly fill "Davids" job and actually do good customer service. Is THIS the type of people you promote. I will be waiting for a response and until i get one I will not be shopping in your stores. I will also be telling as many of the nearly 3,000 people I work with in the Phoenix Fire Dept to not shop in your stores until something is done about this situation. I hope you resolve it quickly. Frank | |
| debbie perkins | 12/13/10 |
| i have a problem with a rocker recliner purchased in august. i've sent 4 emails, and haven't received a reply. is anybody out there?? | |
| Debbie P. | 12/13/10 |
| I used to be a fan of Big Lots until recently. I purchased an $80 Christmas Tree at the Big Lots in Huntington Beach, CA. I put the tree together except for the top part that had a crack in it and someone tried to glue it together and it won't fit together. I lost my receipt. The store in H.B. told me I could exchange it with the exact same item. They didn't have the tree. I went to the Big Lots in Fountain Valley, CA. They had the tree but was told I can't exchange it with the exact same item without the receipt. I'm telling all of the parents at the school I work at and my friends and family to boycott Big Lots! | |
| R.Case | 12/10/10 |
| I am a disable war veteran and will not be shopping at you store because I was treated very poorly today. | |
| Linda Bode | 12/5/10 |
| Several days ago I bought a $6.00 Christmas tree top for my new tree this year,it did not fit and was jus put back in the box hoping to swap for one that fit. In the meantime my purse accidently got wet and everything inside including my envelope with all my Christmas receipts. Today, 12/5/2010, I attempted to return it to Big Lots in Conroe, Texas, where I bought it and was told by a man, bald with glasses, every rudely that they do not do store credits?? I have done business with big lots for years and have never returned anything until today and never knew that was their policy so that means that I have to "eat" my $6.00. What about people who buy expensive technical products and furnitue there do they have to eat hundreds of dollars? I looked around and I saw no signs anywhere or information concerning store credit policy. I will not do business with any retailer that does not respect the consumer dollar and put the customer first. I will be telling my family, coworkers, church members, club members and anyone else that I can how greedy your company is and not customer friendly. By the way, since I still owned the Christmas tree top I carried it outside, smashed it and put it in your trash can. That made it worth the $6.00 you got out of me for nothing. Walmart gets my business. | |
| T. Beeks | 12/6/10 |
| I am deeply dissatisfied by the disservice I recently experienced at Big Lots Store #152 located at 33100 Schoenherr Road, Sterling Heights, MI 48312. On November 27, 2010 at approximately 7:20 pm, I attempted to purchase five items with a personal check for $89.18. Upon handing the check to the clerk, she appeared flustered and reluctantly attempted to process the payment. She ran the check through her register and then mumbled something about having to “call this in”. The clerk disappeared, returning five minutes later asking if I had an alternate method of payment. I told her I did not and asked “Why”. The clerk replied “Your check has been refused”. I asked the clerk “On what grounds?”, to which she replied “Insufficient funds”. The clerk’s response immediately infuriated me, for I knew better. I had over $1,400 in my account. I was asked to “move to the side, so that [the clerk] could help other customers. I looked behind me and I was the ONLY person in line. In short, Big Lots has caused me personal embarrassment with its racial profiling tactics. Your clerk became wary the moment I opened my checkbook. I understand that check fraud is prevalent during the holiday season; however, my account was not short of funds. Needless to say, my first and final visit to your establishment was a resounding one. | |
| Tatyana | 11/27/10 |
| On November 26 I went to the Beaverton, OR store. I found what I want -leather bench but it was in a dining set. I was surprised that benches were not available to order outside set. So I decided to go with the different bench from the $399 dining set which apparently could be sold separately for $100 each Ok Next day I called to the Milwaukee, OR store and I asked same questions about leather benches and he told me that they are $125 USD each? Where is the management Someone could sell you stuff for the different prices of the same item? INAPPROPRIATE PRACTICES and one nice talking employee last night in Beaverton store was high on something and smell alcohol too. I am a nurse all my life and I can detect his. Why no one did not send him home and kept on a job? I did not say nothing in the store because he was nice and I was busy searching for my benches Minimum pay of this store will lead to the distractions because people do not care much if they loose those jobs EXTREMELY POOR CUSTOMER SERVICE BUT SOME PRICES IS GOOD | |
| Former Burlington Iowa Big Lots Customer | 11/28/10 |
| "Hilary" was working the cash register in the Burlington Iowa store as we were checking out. It was me and my 2 little kids ages 2 and 4. Apparently Hilary didn't like the way we looked because she didn't greet us or even say hi after we said hi. We look normal/average by the way and are dressed in clean clothes; I don't think there is anything remarkable about us. So no biggie I thought, maybe she's having a bad day. Then as I was trying to leave I had to reach across the counter to gather up the 4 bags of merchandise I just bought. This took a few seconds as there were thing on the counter in the way that I had to reach across. I guess it took long enough to get my 2 year old impatient and she started fussing. This got Hilary's attention and she first rolled her eyes at my child and then at the customer next to me as if do demonstrate how annoyed she was with her job or life or my kid. She actually contorted her face so that her disgust wasn't missed. The customer looked at me as if to say 'Wow, that was weird' and gave us an uneasy smile. The whole time this went on Hilary never uttered a word. You might get away with this in a big city but here in littleburg Iowa, this will cost you business ($$$$$). This isn't the first time we've encountered this bizarre display of attitude at the Burlington Iowa Big Lots but it is the last time. | |
| OakLeaf Big Lots - Now Open - RUN AWAY!! | 11/28/10 |
| Short Story - Big Lot's coupons are a joke and their store manager on call was very rude! Long Story - We have a new Big Lots that just opened. I have been there several times. This past week I spent over $50 during one visit and received a $10 coupon on my next purchase. I went back again again and spent over $270. The cashier stapled 5 coupons to my receipt and explained that I had to bring the receipt back in order to redeem them. I was very excited to go in and shop planning to receive $60 off my purchase. We spent quite some time shopping - my two girls, my husband, and myself. At the register the cashier stated that we could only use one coupon transaction so we played the game and rang up $10 worth of merchandise at a time only to find out that we could only use one coupon per receipt. The assist. manager, Stacy, was involved in the entire process. She was truly unkind to say the least! The cashier was stuck in the middle. He was kind and should be Stacy's boss if you ask me! | |
| velvet cole | 11/30/10 |
| i am complaning about the way the big lots store handles the after thanksgiving sale on sat... the camcorders they hade on sale for 18.88 some people were getting more than one which is not far the employees must have known them.... we stood in line and didnot get anything i dont think it is far to only send 20 then hand them out to the first few people in line....... i will think twice before i go back in the store i called the corporate office and the girl just got real defensive when i ask to speak to a manager.......... | |
| Big Lots Employee | 11/26/10 |
| To all of the disgruntled customers who have complained on this website, I totally agree with you. I have worked in Big Lots for over a year in two different stores, and both have been an extremely bad experience. We have something called the "Open Door Policy" with our managers to make complaints. So far my two managers have taken that as "If you dont like how we run our stores, the door is open, walk your butt out of it." I previously worked at the Anderson, SC store, and currently work at the Greenwood, SC store. I am a full time college student, and my manager continually schedules me during classes. I also agree with many of you that our Customer Support system needs a huge overhaul. Many of my coworkers refer to customers as being retarded and stupid. The same is said for my managers' view about her employees. If I didnt need the money, I would have quit a long time ago. I am extremely sorry for all the disappointed customers out there. | |
| Mossimo | 11/27/10 |
| I went to a store today to get the 18.88 camera. There was about 25 of us and it was 24 degrees. We waited for an hour, we get in the store and they sold all their cameras the night before. I went there yesterday and they told me they were only selling them tomorrow. Messed Up!!!!! | |
| fred | 11/17/10 |
| i went to big lots to get there hoover steam vac and the store was out. the store was jackson ohio,then the manager called chillicothe store they were out.athens ohio store sold out,the only store that had any was wheelersburg i had to run 43 miles to go get it,i called the corp,office the guy i talked to was a total ass i said if you are going to adv.a product you need to have enough of them,i rather shop wal mart at least i know they will have it if they dont they will make it good thats the only thing i can say about wal mart too sum it all up if you are going to adv.a product make sure you have enough on hand for the consumer,if they cant carry enough they should not put out a sales flyer like there big competeters | |
| Sharon Meek | 11/17/10 |
| I have always been a customer of Big Lots, even when it was MacFrugals.My last three visits have been a nightmare. I joined your BUZZ CLUB REWARDS. On my visit one month ago the cashier told me that I qualify for my 20% off. At the end of my ring-up of my purchases she said"oh no it didn't give me my discount" so she said I would get it on my next visit. I told her that would be fine.Well, on my next visit which was yesterday 11/16/10 It was the same cashier, so she said "oh yeh I remember and I will give you your discount", well needless to say it did not give it to me again, so she told me the same thing again. I went back today 11/17/10 and the same thing, so I talked to the manager and she said there was nothing they could do about it because now it was saying that I did NOT have my 20% comeing to me.I was so upset!!!! This is no way to run a business. I will never shop in your store again!!This particular store is in Northglenn, Colorado. The store number is #01903 at 540 E. 120th Ave. The manager was very rude and non professional. I just think everyone should know about this befor participating in your "BUZZ CLUB REWARDS" program. It is just a scam!! | |
| chattanooga city | 11/16/10 |
| I was in the chattanooga store ,On brainared rd store i think the store # is 519 ,And i had a bad experance it was so bad my husban wanted to hit the store manager but he retained himself we were talking about some items in the store and the manager was so rood he looked at us and said ,i got to go because it looks like you are not going to buy any thing because i got better things to do You no my family , Is so well connected with all the goverment offices in chattanooga Tn I am sure if i was to get the labor board involed ,and mabe the health department as well being related to three congressmen it would not be hard to ask for a favor to look into the practices into management and into emloyment happyness in all the stores what i trying to say is to keep donnie roberson employed wth you office just means that you are in to unsavory practices in all your stores I will tell you i will personally set aside $15.000.00 dallars to get all the infomation i need in to this matter and if i haft to set aside some favors so be it because the people that i have told you about i have already contacted and they are in the wings awaiting for an answer ,Because what happen that day is so rood it should never be done any where in the usa . | |
| Myst | 11/11/10 |
| Big lots return policy has gotten ridiculous! I loved big lots and was a frequent shopper but after loosing a receipt and not being able to return the products with the original packaging, which had a huge big lots bar code on it, and then given a hard time even when i had the receipt because i removed the plastic cellophane wrapping of an item....i won't be going back. | |
| Roman Curt | 11/5/10 |
| i hate the big lots in binghamton the managers dot know what the hell they do there, excaspecally theres a css there named Janel or something shes the ruest, they need to get rid of her. but they have some cute chicks there from Iran or something. | |
| Marry Hanes | 11/8/10 |
| ilike big lots its okay | |
| Mona | 11/5/10 |
| I used to shop alot at Big lots and I really think someone should look into Management at the Hampton VA store on Mercury Blvd I can tell that empolyees are not treated fare and I feel like the store is looking less and less appealing Myself and several friends have decided to shop elsewhere until someone with real interest of the store takes control and make it the Big Lots we once loved to shop at. Used to be **** rating | |
| Isabel | 10/31/10 |
| I went to the Big Lots in Whittier, CA and they would not refund my items because I didn't have a receipt. This sucks. I will never shop here ever again!!!! | |
| Phyllis H at hach27606@aol.com | 11/1/10 |
| Hello: I purchased several item from the Cary NC store on Kildare Farms Rd.9/13/2010 and I lost my receipt which I paid with my credit card. I did take my bankstatement into the store to show the date of my purchase along with the amount hoping this would aid the store in finding the hard copy of the receipt for a chair with a twin bed inside which cost 249.98 and when I made the purchase I was not driving a vechile that I could pick it up in and told It would be fine to leave it at the store, further they made another receipt for furniture purchases and I would have no problem when I came to pick it up. They failed to say that unless I had my receipt there would be no receipt, and even if I proved the amount of the purchase and the date they couldn't find it. I find it hard to beleive the store has NO Other Means of tracking furniture sales they couldn't even find any record of the sale once I proved the exact amount and the exact date!!!!! With a system like this wonder how the store can tell who bought what, and how many they had or still have that maybe for sale? I know there must be some way to find for this store to find a RECORD of the chair I bought after all they put in on hold and placed my name on the chair. i was told there was one only left and when I came back to pick it up there where lots just nothing for me. I went as far as to contact my bank and they replied with the exact time etc. and the last time I called Mike at this location he said he "didn't know what to tell me just in the futher keep up with your receipt". I thank him for his advice and I will keep that in mind and NEVER,EVER, BUY ANYTHING THERE AGAIN I know the store must have some type of tracking system, if anyone care most customers can't afford to loose 250.00. The thing that makes this worse is no one is willing to investigate this situation. My question is "what happened to the chair I purchased"? You must have some type of accounting system a copy of the items sold etc. I just need some assistance from your office to either give me the chair which I want, or give me the money back. I will await your immediate reply prior to seeking assistance from the NC Attorney Generals office. Thank You, | |
| Gina Martinez | 10/25/10 |
| I have shopped at Big Lots on more than numerous occasions, especially more so in the past 6 months, as I had been searching for a home to purchase. I finally purchased a home, and thought I would shop there for furniture so that I could get more for my money. As I was ordering thousands of dollars of furniture, the furniture manager mentioned to me that he had a stack of blinds "in the back" (not out in the aisles), and asked if I wanted to see them. I did, and told him I didn't think I would need all 12. He said "just buy them all, and what you don't need, you can always bring back". I was to close escrow in 20 days from them, but due to loan agent error, our escrow was delayed 40 days. I moved in, and realized I only needed 4, so I went back to the store to return the other 8. I was told I could not return NOR exchange as it was beyond 30 days. I also had 2 blinds I purchased within the past 2 weeks, but couldn't find the receipt. I spoke to the manager that sold them to me, she remembered selling them to me, but could not refund NOR exchange even though she admitted it was within the past 2 weeks!! I called Corporate at 614-278-6800 and was told that IS their policy, and refused to make amends in any way shape, or form!! I will not shop at Big Lots anymore and I will make sure to tell ANYONE WHO WILL LISTEN not to shop at a store that has hostile employees, and a shady policy to get the customer to buy from their store and be stuck with the merchandise that THEY do not want to be stuck with!! | |
| michael weiss | 10/25/10 |
| not only am i going to take the 5-7,000 i spend at your store a year some where else. I am going to make a point of stopping every one i meet, know, will ever meet from going to your store. I have 40+ family memebers here in town, i assure you - you will loose all their business too. we are that kind of family. going to play the lotto-just to win so i can put the first mill in to full page ad's daily, telling the truth about your, poor poor attitude towards your customers, your coustomer service department, and the ignorant sob who answers your phone at 614-278-6800, and will not put me through to the CFO or CEO. you will loose alot before this is over, all for five dollars; and three fifty. i will go to my grave trying to bring your store down through me daily - daily making a point of every person i know and see. i will and am writing to the BBB, Consumer protection agemcy, state attorney general, letter top the editor and one i can. i hope to find a way to drive your stores out of georgia treating me life a thief and piece of scum was a huge mistake, when i went to return as defective product the next day bc it is bad, you should have let me. i swear to god, you have just lost 10K+ or more in business. a promise, can not wait for church on sunday, i am going to ask the pastor if i can address the congrigation. the dollar stores locally should give me a prize. michael weiss 404-380-51117 | |
| S. Howerton | 10/25/10 |
| Roswell-Sandy Springs 30332 (Store 1542) location in Atlanta Ga. While I do not-on a normal, average day choose to shop at the Big Lot locations, today would be the day that validated and qualified my decision NOT to. While shopping in this particular location, I had given the misfortune of witnessing one customer who's name to be Melba(if memory serves me correctly) because enraged with her fellow co-worker whose name I choose not to disclose as I publicly file this complaint. Not only was I shocked, I was appalled by the lady's behavior as she began to pursue the situation with much more insolent foul language. But I stood to the side while in close enough range, I could not believe what I heard next. The lady (Melba) began to ensue and let her emotions and temper escalate as she began to threaten her co-worker domestically and to do bodily harm. What makes the worst of the situation is that in the event of it taking place, I came as a complete surprise to me that nothing there were TWO managers who basically gave light regard to the situation and did ABSOLUTELY NOTHING. BECAUSE I am a business woman, the question that I engage you with would be, how come you have people like this ( the irate MELBA) and obvious untrained and VERY unskilled management to facilitate what you call customer service and business to the public? And my next question is how come you are not aware of such mishaps? I just so happened to catch the whole incident on my iphone, however, I choose to not insult your company. From a customer's perspective, how you treat your co-worker is a direct indication of how you would treat me(the customer). I have never seen ANYTHING like it in my whole entire life- to see someone so embarrassed and publicly humiliated in fact. I chose not to speak with your management team in this particular location because it was irrelavant due to the fact that nothing was said to the lady...I was so mad that YOUR management team did NOTHING in honor or respect to mend or comfort there co-worker. I'm still shocked but not as shocked as I was to see that not ONLY did they make poor judgement in letting Ms. Melba remain on the floor. They took her from one area and placed this lady's till right beside the other lady-whom, I must say, handled the situation with class, honor, and dignity.whom she just threatened. the lady who was threatened seemed embarrassed and very stressed. I was so angry that i just put my stuff down and proceeded to leave. Unfortunately, it was another insult to pair the lady(Melba) right beside the lady I then proceeded to contact you personally on this matter, and had the displeasure of being greeted by Steve who answered the phone and transfered me apparently to a voice-mail as if to say 'get out of my hair'. Why would you let ANYONE run over ANY worker that works for YOUR company? I will NEVER shop AGAIN at ANY of your existing locations. I am still so discontented with my experience that I am determined that my voice be heard about it, but I will do so with class and honor, something that is a lack thereof within the structure of your company. CUSTOMER SERVICE and TEAM WORK ARE IMPORTANT. You who are fortunate to work in the corporate branch are fortunate to hold your prestigious positions but you are still NOTHING without the 'little' people-that comment ONLY directed for those who are above handling this matter or situation in a manner that says honor, and humility for YOUR fellow teammate because you're STILL a team. Thanks. Sincerely, S. Howerton | |
| andra weatherford | 10/19/10 |
| Three days ago I went to buy some more mini-blinds. THe manager of the lufkin Store sold them to me. They where $14.00 dollars and my mother with (demention) offered to pay for them since they were for her. Our family has treated with Big Lots for years, and years, and we we're thinking about buying one of the electric fireplaces for a gift today. You see the mini-blinds I purchased were to small. Of course my mother could not find the receit. I was told quit matter-of factly no exchange, store you have to have the receit. I ask to speak to the manager who sold them to us. Still so-what. It did not matter we have treated with this company for yearss and years and know most of the clerks by first time. We were stuck. THe price was exactily them same. I will never trade are do business there again. | |
| JOHN | 10/15/10 |
| I AM A BIG LOTS SHOPPER, BUT LATELY EVERY TIME I COME IN THE STORE I GREETED BY PROFANITY FROM ONE YOUR PEOPLE KIRA OR A LADY BY THE NAME OF DOLL. I WAS IN YOUR STORE ON TUESDAY, OCTOBER 12,2010 AT APPROXIMATELY 4:30 OR 5PM. WHEN SHE STATED TO SOMEONE( WHO LATER WAS THE MANAGER DAVE)YOU ALWAYS ASK THE AFRICAN AMERICANS TO DO SOMETHING WHY DON'T YOU ASK THE OTHER PEOPLE TO DO ANYTHING. SHE THEN STARTED USING A LOT OF PROFANITY. THE MANAGER STATED IF YOU HAVE ANYTHING YOU NEED TO DISCUSS WITH ME TO TAKE ME TO THE OFFICE, BECAUSE YOU DONT NEED TO SPEAK LIKE THAT IN FRONT OF CUSTOMERS. SHE THEN STATED THEY ALREADY KNOW YOU TREAT US BAD. I COULDN;T BELIEVE SHE WAS TALKING LIKE THAT IN FRONT OF US. THIS IS NOT THE 1ST TIME I HAVE HEARD HER USING PROFANITY OR EITHER ON THE PHONE TALKING WHILE WAITING ON CUSTOMER. SHE HAS CSS ON HER BADGE SO THAT MUST MEAN SOMETHING, BUT WHATEVER IT IS WE(MY FAMILY) WILL NOT BE SHOPPING AT YOUR STORE AGAIN. I WILL ALSO BE TELLING MY OTHER FRIENDS NOT TO SHOP THERE AND GO TO ANOTHER BIG LOTS. ANOTHER ONE OF YOUR WORKERS WHOM I HAD A PROBLEM WITH IS KERRA SHE TOLD ME I COULDN'T RETURN ANDTHING AND WHEN I WALKED AWAY SHE CALLED ME DUMB AND STUPID NOT KNOWING THE PERSON SHE WAS TALKING TO WAS WITH ME. BIG LOTS IS A GOOD STORE BUT I WILL NOT BE COMING TO A STORE THAT HAVE NO CUSTOMER SERVICE. I DONT KNOW IF THIS YOUNG LADY IS NEW BUT I HAVEN'T SEEN HER THERE THAT LONG HER NAME IS JAKKI, SHE IS FRIENDLY,ALWAYS SMILING AND WHEN I COME IN SHE ALWAYS STOP DOING WHAT SHE'S DOING TO COMFORT THE CUSTOMERS. I WAS IN THE STORE AND THE LINES WHERE LONG AND I OVER HEARD HER TELL DOLL SHE WAS OFF, THE LINES GOT LONG SO SHE STAYED ON HER REGISTER TO HELP DOLL OUT, AND SHE GREETED ME AND THE OTHER CUSTOMERS WITH A SMILE.SHE GAVE US HER FULL ATTENTION. UNTIL FURTHER NOTICE I WILL NOT SHOP THERE UNTIL YOU MAKE CHANGES IN YOUR EMPLOYEES AND YOUR CUSTOMER SERVICE POLICY. YOU NEED TO HAVE A CLASS ON HOW TO TREAT AND ACT IN FRONT OF CUSTOMERS. FROM AN AVID SHOPPER, JOHN | |
| eldersburg, maryland | 10/13/10 |
| I am a Buzz Club member--so i receive emails with 20% off coupons. Every time I print out the coupon and go to BIG LOTS in Eldersburg, Maryland--the cashier gives me a hard time. WHY???? | |
| Lori Davis | 10/8/10 |
| I have been shopping at Big Lots for a very long time, even when it was "Odd Lots'. I recently (09/15/2010) purchased a refurbished floor model Bissell steam cleaner, for over 100. It was the only one the store had. I did not receive a handbook, only the tag that was hooked to the handle. It looked like it would be fine as I purchased one a few years ago from you as well and it was time for a new one. I did not use it until the other day and found it was not working at all. The bristle brushes did not turn at all nor did it pull up any of the solution and was 'spitting' out water. I checked it and tried again to no avail. It was obvious this one was not refurbished correctly. I looked high and low for my receipt as I usually keep all receipts, but somehow cannot find it. The manager, Mary Ann told me if I could give her an exact date of purchase, she could help me but it may take some time, which I am fine with. I called her with the date and she said she would call me back. All I want is to exchange it for one that works!(and the store had a few in today). I also called your corporate office, and the young man Kyle, said nothing can be done without the receipt. I might add I was not too happy with the customer service either. Every time I seem to go in the store, most of the employees are not very helpful and are basically rude, even more so now. I understand policies, however, when a product with the shape I tried to return it in was in perfect condition, all except for it doesn't work, I think should be honored. I almost just left it there as what good will it do for me??? I will wait to hear what Mary Ann finds, I hope it will turn out favorable and I can get one that works! Thank you, Lori Davis San Antonio Texas 210-445-8591 | |
| Melba burkes | 10/7/10 |
| I am writing you this complaint cause i am being treated poorly at Biglots which i have worked for a long time now and by manager henry for some reason which i can't figure out store is 1552 please check into this for me | |
| tina | 10/6/10 |
| I bought a sorta mattresses and box springs from bog lots ....which didn't last 2months and got a sink hole in middle I since have been trying to get them to honor the warranty but instead all I have gotten is lied.to and pushed around ...everytime you cal the corp office all you get is a ringing phone no one answers. So I strongly suggeste you think twice before you buy from this company | |
| Sharon Groom | 10/5/10 |
| I bought a sofa from Big Lots in August and went back on the first of October 6 weeks after purchase. I found out there was a 30 day return, so they told me I couldn't return it. I found out it was under warranty, so all we had to do was bring it back to the store. We had it delivered and paid $55.00 for that service. I told them we did not have a truck, and they said to bad, I still had to get it back to the store. I am waiting on a District Manager, Kevin Harrington to call me back and I really do not have much hope of that happening. I believe if , Big Lots is going to branch out into furniture they need to take into consideration, that they in the normal world are responsible for faulty furniture, it is a little different than returning a shirt or a dish. I am speaking of the Big Lots in Independence, Mo. | |
| Pamela Threatt | 9/28/10 |
| I went to the Big Lots store in Merrivillie Indiana, I was told that I was not able to exchange my items for another item because I didn"t have the reciept. I would have to exchange it for the same item that I had. Itold the young cashier that the car seats did not fit. I was told that this was the store policity. I looked on the back ofthe reciept and it does not state that. I latter found the reciept and the cashier was quite curt with me. This will make think before I shop in Big Lots again. My pnone number is 219-882-0299 look forward to hearing from you soon. Thank You. | |
| Lisa Harrington | 5/7/10 |
| I am new to the area and have shopped at the Big Lots since moving into the area. I am a regular in the store. I like the store and I enjoy the variety and there are even some name brand items in the store that is refreshing to see. However, the customer service in the store particular with the managers is less to be desired. If the prices are good the product is good but you provide "poor customer service" that is not going to make me want to continue returning to the store. I use to work retail so I know what it is to stand on both sides of that fence and I know that I was polite, kind and I "ALWAYS" greet the person waiting on me. I would like the same courteous and polite manner in return especially from your managers, who should be the ones setting the example for your associates. Retail involves interaction with people and if other customers made you angry don't take it out on me. Thank you | |
| Tura Marsden | 5/11/10 |
| My family and I have shopped alot in your store to include furniture for a new house.I purchased a large covered trash recepticle last Saturday costing $18.00 and attempted to return it as my daughter already bought one. I apparently misplaced or threw out the receipt so therefore your store would not refund or even give me a store credit which I think is rather bizarre. I guess that's business today so no more of my business will go to your store and I will tell my story to all I know. Many thanks | |
| Tammy Cantrell | 5/16/10 |
| My husband I regularly shop in your Anderson SC store and we currently drive a good ways to get there. While in town several days ago we stopped by your store and purchased some landscaping edging. We got home and realized it was not the correct kind, we never opened it put it back into my car and several days later while we were in town for a Dr.'s appointment stopped in to exchange it for another kind and was told we could not without our receipt. We are talking about $15.00 worth of merchandise that we paid for on our debit card, the other edging cost more so it should not have matter if we had our reciept or not, we were not asking for money back, just to exchange. We were told at that point that it had to do with their inventory system and that they could not take it back without a receipt. We are stuck with the landscaping that we cannot use and therefore, we will never shop in your stores again, no matter what state or city we are in. And yes we are telling all our friends and family about this incident and are encouraging them to do their shopping elsewhere. Thanks | |
| Toni Jackson | 5/20/10 |
| I definitely agree with Ms. Harrington. Big Lots is a great store but the customer service is LESS THAN POOR. I currently live in Tuscaloosa, Alabama and the store managers act like they don't want to be bothered if we have a question or concern. The people at the customer service desk act like they don't know anything and we have to wait for--what seems like--hours just to be treated mean and unkind by the managers or employees. Why must someone roll their eyes when a question is acked? Who am I supposed to ask if I can't ask the employees without feeling like I'm bothering them. If they don't want to be there, then don't come to work is all I can say. My sister works at Big Lots and she often asks me why I will not come into her store any more. I tell her it is because her co-workers and bosses are not friendly. I could care less about getting her 20% store discount! I would rather take my money elsewhere where the employees are nice and friendly, even though I may be spending extra money. | |
| Charles Martin | 5/20/10 |
| I'd like to interject a positive note about one of your employees: "Angela" at store #562 in Coconut Creek, FL for her honestly and concern as revealed in an act of thoughtfulness that she performed a few weeks ago. It was a busy day at the store, and although Angela was the sole cashier open at that time, I noticed how she kept the line moving swiftly with her well-honed efficiency; an example of dedication to her employer and customers that is in itself becoming more uncommon in the workplace. But what truly impressed me was what happened shortly thereafter. In my own attempt to keep up the pace for the consideration of those behind me, I tried to slip my $10 change into my wallet quickly, but it kept hitting an obstruction which pushed it back up. I finally thought that I had shoved it past the small receipt down there, so I pocketed the wallet, grabbed my purchases & off I went! Moments later as I was loading the car, I saw my cashier Angela at the store doorway scanning the parking lot intently. She had rushed to the door looking for me with a bill of unknown denomination in one hand. I quickly checked my wallet and sure enough! It must have been my pesky $10! Just then her eyes met mine and she called out "Were you just st my counter?" I responded: "Yes, did I drop my change?" as I walked over to her and retrived it. I wish I could have afforded to reward her monitarily, but these last few years have been quite lean. I hope that this letter provides much more remuneration than ever could for the courtesy given to me. | |
| sandy | 5/30/10 |
| i bought a bissell carpet shampooer and i lost the reciept the tags are on it and the add on tools are still wrapped, and the shampoo trial size bottle is mroe than half way full. it only worked one time, and now it will not spray water out. its not fair that now i am stuck with this brand new machine with tags on it haning on the handle and everything unused except the water bucket. all i want is an exchange, not a refund. whats fair is fair. this is bad consumer practice, and i am spreading the word to everyone about this. this day and age, with the economy the way it is, big lots should be careful because consumers are not willing to waste a single penny these days. i bet big lots goes out of buisness within two years tops. guarantee it... too many consumer complaints on the interet already... | |
| Liv Fitzgerald | 6/4/10 |
| June 4, 2010 I think you may have lost several customers today. The manager of your Roswell Road, Marietta, Ga. store, Jack Williams, was talking on the phone and made a degrading remark about Yankees ... I am a yankee! Jack also thought it was more important to discuss a store issue with the furniture department clerk, while four customers waited for service. My neighbor wanted to purchase four dining room chairs, but we were so frustrated with the service, we walked out. This is too poor an economy to offer poor customer service. | |
| Crystal Lockey | 6/4/10 |
| I am a regular shopper @ Big Lots in New Bern, N.C. but,Since the manager Scott no longer works in this location it is one of the sorriest Big Lots i have ever been in!!!!!!!!! Missy the ass. manager is very sassy and Lazy she will not help any of the female employes lift or move any heavy or large items!!!! Your managers Rick and Edd are the same they are rude and disrespectful!!!! They do not have any male employes to help with furniture being purchased as far as takeing outside all the female associates have to... Rick, Edd or Missy will not help with this as well... I purchased a wordrobe that was very long and very heavy and two of your female associates by the name of Debbie and Shineka had to carry this out.. MEN should have been there to do this job both of the male managers watched and did not help and all Missy did was say wow that looks heavy... Your store is very clutered and the manager will not help the associates!!!! Missy is very lazy and does not need to work there ... Your associates help more than the managers.. This needs to be addressed asap!!! You are gona loose alot of bussiness this way.. I am one i will shop another big lots i will not return to this location!!!!!!!!!!!! | |
| Big lots employee | 9/8/10 |
| First off, ppl need to realize that we do not make the rules, we jus follow them. I do not agree with the no receipt, no refund rule, but it is what big lots policy is an most ppl kno that because the overhead music that they play has lil commericials in it, an one commercial clearly state the policy. If you do not agree, than by all means shop somewhere else. That is your right. Secondly, if there is only 1 cashier an there is a line, u can not jus assume that any other employee can jus hop on a drawer an ring. Ppl are hired for diff areas... cashier, stocker, recovery, furniture. You have to be trained to ring an chances are that if there is a line an the other employees are not ringin, than they are not trained to an not able to jus jump on to accomdiate you. Even if they were able to, they would have to get their own till, money to begin ringing with, which would take 20 min or so jus to count out, take up front, do the paperwork, an get it in the drawer. Chances are you would already be out of the line by than anyway. On another note, us employees do not make the prices up! We can not control the fact that you feel like we need to substitute an product for you an mark it down because the one you wanted is sold out. That is the risk you take with closeout shoppin! The prices are not up to us, we jus sell the product at the price which corporate believes it should be. Jus take time to think next time before you post stuff about us employees that we have no control over :) | |
| Chris Webster | 9/9/10 |
| Today at the Redwood City California store there were two cashiers on duty. The one I was waiting on got bogged down with a transaction while the other waited on 8 customers. Finally when I switched lines to get some service, my cashier ( Emma on register # 4 ) left the register to go on the floor to help a customer. When I complained I was laughed at. If I am not to be considered seriously as a customer, then I should seriously consider shopping someplace else. | |
| EMPLOYEE OF BIG LOTS | 9/9/10 |
| The store in San Antonio, Tx Store #4114 closed on Saturday 09-04/10 and forgot to tell us if we are still employed with the company. Assistant Manager John L. asked us all what store/stores we would like to transfer to if they had an opening wrote it down and that was it never heard anything back. John did say that he would be calling us all and let us know if we were going to be transfer or laid off. Will here it is Thursday 09-09-10 and have not heard anything!!!! But did find out that he was transfered to the Thousand Oak Store here in San Antonio, Tx. Must be nice for him to know that he has a store to work in. WHAT COMPANY DOES THAT???? Will guess Store Manager Bertha Trevino was right when she said that she was there to clean it up before she was transfered to the San Pedro Store here in San Antonio, Tx has soon as they found out that the store was closing for good. Thank you Big Lots for showing your true colors and it is not Orange more that BLACK!!!!!!!!!! | |
| NICOLE SARTAIN | 9/13/10 |
| Your store site located in Santa Rosa is filthy and disgusting. I have never in my life walked into a store that is that run down and icky in my life. The bathrooms are horrible and the entrance in the store makes a person want to not go in or stay very long. I know someone can go in and make it more customer friendly but for right now I will go anywhere but there. | |
| Debbie | 6/16/10 |
| I was recently in the Big Lots Store in Morganton, NC at Fiddlers Run. My mother had made a purchase and paid with a twenty dollar bill. The cashier gave her change for a ten. When my mother explained that she had given her a twenty the cashier look at the receipt and said no that she had given her a ten. I told the cashier that you can not look at the receipt and tell what she gave her that it was only going to show what she had keyed in. I went back in the store and talked with an associate manager and she said she would call me when they check the register which they would do upon closing. This happened at least two hours before closing. I called the next day and spoke with a manger and she told me thta she had tried to call me. There is no way she called the number that I gave her because it would have shown a missed call. She informed me that the register had come up correct and it would not if she had given a 20 instead of a 10. I told her that I would replace my MOms money myself but that I would not ever return to the store. She just smarted off and said that was fine. I think they need to look into some more management people that would be a little more concerned. I also told her that since they did not seem to care that I would make sure that everyone that I knew would know that this had happened at that store. I do not think they would have done this to someone younger but due to my mother being elderly they figured they could get by with it. The elderly can not affored to be taken advantage of and I think that the cashier decided that she would pocket the money . | |
| Sara | 6/16/10 |
| I went to Big Lots today to return a item. I purchased a item in your store around christmas time. I went to get another one within the 30 day return or exchange time and you didnt have any more Jazz Camcorders available, so the Manger that night told me to just hole on to my receipt and to come back in when I see Jazz cameras again. I finally saw more Jazz cameras in the paper, i went to talk my camera in to exchange it and I talk to Tonya the manager. She got upset because it was 6 months later and i told her i understood but another manger told me its would be ok. She got really rude and disrespectful. I asked her why she was being ride to me and she only said she was just trying to help. I then said thats find i will just try to call corporate and try to talk to the General Manager again, she said NO that if i called General Manager she would get into trouble then she proceeded to just refund my credit card. I really think she could of handled this a different way. There was no reason to be disrespectful or for her to talk this way to me. I know in the end she helped me out but i shouldnt have gone thru that. Maybe you can talk or retrain her. Tonya- Manager working nights on 6-16-2010 blond hair with glasses. Thank You, Sara | |
| Donna Gentry | 6/17/10 |
I bought a 9 piece patio set from the Big Lots in Cleveland ,TN. The store is about a 40 mile round trip form my house, but my husband agreed to come back the next day and get it in the truck. The set was on sale and advertized as a 9 piece set, when we got it home and opened the box there were only 5 chairs instead of six like it was advertized. I called the store and spoke to the manager and the only comment he had was to bring it back because he did not have anymore sets. I said I would not bring it back and ask if he didnt have any other chairs to match the set. He said no and did not offer any other solution like maybe contact the distrubutor or try another store. I have contacted the manufacturer myshelf, so lets see if they will pick up the slack from these store managers that obvisouly don't care about their customers. I spent 348.00 in the store that day but I will not be going back. | |
| Andrea Chavez | 7/27/10 |
| Mr. Deutsch, this correspondence concerns a product that I purchased at Big Lots. The product were 2 inflatable boats for $9.99 each. We recently took them to the Junction river to use for the first time. To our disappointment we discovered that the air valve seals would not stay in place, therefore our boats persistently deflated. This product is clearly defective. When I went to our local Big Lots store in College Station to return them...not only did I not receive a refund, Bernard the Store Manager was extremely disconcerned with my dissatisfaction. I feel that I should be fully compensated for a product that is clearly defective. My Question to you is will you do the right thing as you state in your customer promise and refund my money or give me an even exchange. Dissatisfied customer, Andrea Chavez | |
| Charlie | 7/28/10 |
| You lost several customers yesterday at the Big Lots store on Hampton Rd. in DESOTO, TEXAS. There were 17 (yes, 17) people in line to check out. The checker,Janet, was working as hard as she could to get people through the line. However, one man complained that he had bought an item earlier and was returning it and saw people in line who were there when he bought it. Many people were complaining among themselves and since most were senior citizens the didn't feel they could just leave. One lady who had been there 20 minutes in line went to look for help for the checker. NO ONE was visible throughout the store. (This is VERY dangerous). Finally a man named Jerry appeared out of the back and a lady ask him if he could get someone to help out. This was his response (quote), "You need to learn to be patient. If the checker needs help, she can ask for it." The checker then turned around and told him she had asked for help & no one responed. So she AGAIN ask for help over the speaker. He said this from across the room and we all heard him. He then turned around and I don't know what happened to him. No one came so many people left. I stayed just to see what happened. After 27 minutes in line I saw the young man again and he went to the furniture department and said in a very disrepectable manner that he would check out people. Most of the people who had heard him earlier refused to go over to him. One lady said she was scared of him. I think you need to be reminded that the CUSTOMER is the most important thing to your business and POOR CUSTOMER is the failure of many businesses. I tried to find a store manager but was told she was not available. I want to commend the checker Janet for her hard work but ask that you seriously consider the other employees performance. There are many stores with low prices today and Big Lots needs to understand that no one has to put up with attitude and disrespect from employees. I hope you will address this problem. | |
| annette green | 8/10/10 |
| i am a regular shopper at the store in surprise Arizona...Everytime i am looking for a product or inquiring about another i have had the same woman named 'carol' help Me.... she is such a caring employee and has always stopped what she was doing and took the time to 'walk' Me to the product (instead of just pointing)... i find this refreshing as so Many employees just point and i end up having to ask another ...she is polite, bright, and personable. i will continue to shop at this store, carol cares and provides true service to the customers !! annette green surprise arizona | |
| Jasmine Buyan | 8/16/10 |
| The ad from last week had 2 different cameras in the picture advertising them for $25 each. I told my hubby I wanted the red one, but if they didn't have it get me the black one. The red one was out of stock. So when he went to purchase the black one it rang up to over $50 w/tax. What?? He called me to tell me what happened. So when I went back today explaining the ad said the black camera was on sale, I was told "No, this is a different one than the one in the picture". Okay, fine. So I go home, try to find the ad online (it has been removed)and instead found a non-affiliated website with a picture of the ad. So I call the store, tell them I am looking at the ad and they were wrong. Sure enough, Bernard informs me that no, it's a different model. So I call corporate. Once again, I was told no, this is a different model. I tell the lady, "I'm looking at the picture RIGHT NOW, and it says 12 MP." She says that is incorrect and tells me she will scan in a copy of the paper ad (since I don't have one) and email it to me immediately. Well, guess what? Here I sit, waiting for my email....and waiting, and waiting and waiting. I suppose I could call back, but it's 6:40 there and I guarantee I either won't get the same lady, or they won't answer the phones. Bunch of liars and fools. I'm done with that store. They can keep their overpriced garbage. I'll go and pay a little more elsewhere, but at least WalMart and Target have stood by their products when I purchase there. | |
| Jessica Leser-store employee of store 1890 | 8/17/10 |
| I have read all the reviews on this page and i can't help but agree with 90% of them about how rude the managers are. Perhaps i should have put "former employee" because i just recently quit over the rude and immature activites of Asst. Manager Sandra Duantino. Her disrespectful attitude extends not only to employees, but to customers as well. She has a tone in her voice when speaking to customers that infuriates them, and i don't blame them for being upset at all. Not only that, but she treats employees like dirt. i have worked for the company for over 4 years, the managers come to ME when there is a question about policy (since it seems i am the only one who read the handbook) and yet Sandra treats me (and most other employees) like we are simpletons. I would just like to point out that i was the only one in that store with a college degree. Corporate needs to train all of its managers in customer service so that they can lead by example. | |
| | 7/27/10 |
| I give the store in Sherman, Texas only a 1 star rating because it's the lowest they will allow you to give; or else I would give them a negative 100! The store is a mess; you can't find anything, the shelves are empty; the displays look like they're just thrown up, especially the beds. There should be a sign on the beds "DO NOT TOUCH! THEY WILL FALL DOWN!" The floors are dirty.......need I go on? The staff, with the exception of one lady (who I'm not sure even works there any more because I refuse to shop in that store) are the rudest people I have ever met in my life! One of the rudest if not THE rudest is a bleached blonde whos name tag I think said Haven on it, claims she is a manager, but if that's how your managers are towards their customers, you need to fire them all and get new ones! I wandered through the store for over an hour and not one employee offered to help me find anything, and when I approaced this girl, her attitude was I'm busy. She was busy.......talking to the other employees about her home life! I will not be back in that store, and have told all my friends and family how bad it is, and they say they will not shop there! | |
| One time a long, long time ago--- | 7/27/10 |
| The new razor line that Big Lots has started carrying. I advise A top down fix on these crappy razors, all of the. The 3 blade, the two blade, the single blades are all made by "Pacific". The only thing I can imagine is that the Product Buyer who got these into all of you stores received a kick back. I have no more blood to give from the 1st shave--Never again any more. You can solve this problem by management being forced to shave with these for one week only. After that you will bar the buyer from your team. If I knew his name I would put it in all Caps. You went from good cheap disposable razors to Terribly designed, more expensive THROW OUT razors. That is what I did with the 2nd pack of triple blades along with the 5 remaining in the first. Then after 1/3 of a shave with the | |
| big lots | 6/27/10 |
| dont ever shop at big lots the store is a mess | |
| EMPLOYEE OF BIG LOTS | 6/27/10 |
| I BEEN WORKING FOR BIG LOTS MANY YEARS NOW AND I NEVER BEEN SO DISCRIMINATED IN MY LIFE WE HAVE A NEW MANAGER AND SHE HAS BEEN TRYING TO GET RID OF ALL THE PUERTO RICANS IN THE STORE SHE SAID SHE WHAS THERE TO CLEAN HOUSE AND GET RID OF THE OLD SHE ONLY GIVES US 6 HOURS TO WORK A WEEK AND CONTINUES TO HIRE NEW PEOPLE HOW ARE WE TO SUPPORT ARE FAMILY WITH 50.00 DOLLARS A WEEK WE NEED YOUR HELP MR.FISHMAN YOU NEED TO LOOK INTO THIS..STORE-1660 IN NEWINGTON CONNECTICUT..... | |
| Donna Gentry | 6/28/10 |
| I am reposting from an eariler post I made on 6/17/10, from the other postings it looks like Cleveland TN is not the only town with a store manager that doesn't know the meaning of customer service. I have contacted the manufacturer about the missing chair from the patio set I purchased and so far no results. And people wonder why Walmart is so crowded all the time, because they care about their customers! If all I lose is a patio chair I can live with it, but I promise Big Lots will lose alot more from negative comments about the way they treat customers. | |
| Thomas Johnson | 7/2/10 |
| This a follow up on the exceptional treatment I received at store #05100 in Daytona Bch Fl. I was in distress over patio furniture that I had been watching for some time. When it was finally on sale there was some confusion over the price. either someone changed the sticker or the furniture description was not the item. Either way the store manager Joyce who was very professional, researched the items for me and resolved the problem. I think that this young lady went out of her way to insure that I was a satisfied customer, something that most big lots stores do not do. She should be commended for her courtesy and prfessionalism truly she is as asset to your company. I am a 66 yr old senior and Daytona fl resident and will be doing more business with this store because of this experience. I might add that the cashier whose name is jackie was also a part of this pleasant experience. | |
| pamela | 7/25/10 |
| While my g/daughter and I were shopping in the Johnson City, Tn store I noticed a woman stuffing merchandise in her shorts. She had her clothing full of stolin goods, I immediatley took my g/daughter by hand and found an employee, I pointed out the woman who was standing at check out. He told me that he would take care of this. I told my g/daughter to wait that this would be taken care of (this was a lesson for her on right and wrong) the woman paid for a small amount of merchandise, but none that was bulging out of her clothing. She proceeded to her vehicle and drove off as the clerk watched. I WAS SHOCKED!!!!!!! When I confronted the employee he stated in a very outraged voice that he was not risking his life for any merchandise. I came back that it was wrong no matter what and why did he not call the police, he stated that the police would not do any thing either. So here stands my 9 year old g/daughter taking all of this in. I told the clerk that it was just as wrong for him to let this go as it was for this person to be let go!! Then he proceeds to tell me that he saw her stealing and he would still not do anything to stop her. Now folks we know that we may walk into Big Lots and take whatever we want and not have to pay for it. I had to tell my g/daughter that no matter what stealing is wrong and that I did my duty in reporting this piece of trash. Now my taxes and cost of living just went up some more. | |
| Fred Gaspro | 7/25/10 |
| This e-mail is just to inform you how upset we are with Big Lots. We are so upset that we will never be shopping in your store in Longview again. The reason, this morning. My wife and I saw an ad in the sunday paper that said you had four a gigabyte SD cards on sale. And as we needed some we thought we had better get to your store,sortly after it opened and buy s theome. When we went in, we were informed that some customers who have a special card get the ad early. . I do not come in a bit and keeping away customers with some special card. Get the ad two days early. We were told that someone had come in and bought all the cards that were a stock. This is the second time this is happening to us, at your store and will be the last time itwill happen for us. Longview is a small community and the Big Lots store' is new here. I would venture to guess with that kind of policy. Your store will not be open very long. In a town like Longview. Things like this get around l fast, and hurt business's,llocal business's, your business. So for the Gaspro family, your store is close. One other thing we hear ads on the radio all the time that say buy local. I agree we should buy local, but when things like this happen. More likely people, like myself will go home, fire up the computer and shop online, they will have the product, and it will ship fast. Well, that is it from us. I hope your store does not close, and I hope maybe someday you will wise up and stock up. I know I am not going to waste gas coming to Big Lots. Again. Thank You, Fred Gaspro 3320 Tori Lane Longview, Washington e-mail tori60@gmail.com Phone: 360-577-9089 Cell Phone 360 270-9735 | |
| JANICE HUGHES | 7/25/10 |
| I BOUGHT A PAIR OF FLIP FLOPS FOR 8 DOLLARS FOR MY HUSBAND AT BIG LOTS THAT WAS SUPPOSE TO BE A SIZE LARGE. WHEN HE TRIED THEM ON THEY WERE TO LITTLE. THEY WERE A SIZE SMALL. HE WENT BACK TO THE STORE#1161 TO TRY TO EXCHANGE THEM AND THEY HAD 1 PAIR OF SIZE SMALL LEFT. THE MANAGE WOULD NOT LET ME EXCHANGE THEM FOR ANYTHING ELSE IN STORE. I WAS MAKING ANOTHER PURCHASE AND SHE WOULD NOT CREDIT ME FOR THEM. I AM A GOOD CUSTOMER OF BIG LOTS, BUT NOT ANYMORE. CUSTOMER SERVICE SUCKS AND THE MANGER DOES AS WELL. IF THIS IS STORE POLICY, IT NEEDS TO CHANGE OR I WILL NOT SHOP THERE ANYMORE. BIG LOTS STORE#1161 GOLDSBORO N.C. 27533 | |
| heather V AZ | 7/4/10 |
| Went into your biglots store on crismon and main in mesa AZ. Your staff was very rude. i wanted to buy an item for my daughter that you had displayed. Took over an hour for someone to help me. You had no more in stock I asked if i could buy the display. The answer was no. When a customer wants to buy something they should be able to. More than one employee was rude and no help what so ever. I don't believe i will be shopping at your stores again. What ever happened to customer service. I go into other store and i'm treated so much better even at the mall. I won't be waisting anymore of my time in your stores that FYI are a mess. maybe brushing up on customer service would be great as well. I'm so bummed out that i won't be shopping there. But I will not be treated like i'm bugging your employees.. | |
| charles | 7/4/10 |
| to whom it may concern: i went to big lots in chalmette,la. i was looking for a - r dvd blank. the only one you have was + r for $10.00 which the sign read both - and + r was for $10.00. i ask supervisor robin if she can compensate for another brand for the same price. the other brand was $15.00. we only was talking about a $5.00 markdown. well, robin response was we are not like any other retail store, so when i told her she rather loss a sale, her response was "yes". i don't know what kind of employees or your policy is, but i think that is poor customer service. also a comment was made about taking my business to walmart. p.s. i do work in retail and if i was caught telling a customer that i can't honor a $5.00 markdown i would be fire on the spot. i appreciate if you can correct this issue. my e-mail adress is saintsman2009@yahoo.com. | |
| UPSET about CUSTOMERS | 7/12/10 |
| I shop at BIG LOTS! weekly and have never experienced the type of issues that others are complaining about. I witnessed a cashier being verbally abused, all because she quoted company policy. That lady did not need to be treated that way for doing her job. It amazes me that consumers will act a fool with retail employees, but not with law enforcement when the enforce policy/law. It upsets me that know that people want store employees to NOT follow company policies for their own personal satisfaction. Every BIG LOTS! store that I've been to has information printed on the back of the receipt informing the consumer to keep original packaging and receipt for refund/exchange only good for 30 days. If the employee gets terminated for not following company policy are you willing to financially support them? I doubt it. Alot of manufacturers are printing DO NOT RETURN TO STORE OF PURCHASE CALL MANUFACTURER IF YOU HAVE A PROBLEM, So people stop taking these items back to the RETAILER!!! LEARN TO READ and STOP COMPLAINING! BIG LOTS! KEEP DOING WHAT YOU DO!!!! | |
| Phyllis Caul | 7/12/10 |
| Hello, I am writing to you in regards to your policy and also a complaint about a manager named Matt at the Aurora Illinois location on Galena blvd. On 7-3-10 my husband and I purchased a 12x12 Gazebo for a family reunion we were having. We put it up and it was really a piece of trash... The next day I took it back to the store. We had over 30 people at our house and the receipt was gone. I went to the store to return it without the receipt and the gentlemen that checked me out the prior day was there and remembered me and checking me out. He called the mangager to the front of hte store and all the manager kept saying is I need my job I can't take this back. I just asked for a store credit not the money back being I could not find the receipt. He still said he needs his job. I left the store angry because of his comments and I could not get a store credit for something that was trash. I think your store should stand by the product it sells and maybe think about changing your policy about the receipt issue. There are ways to find out who would abuse the policy of having no receipt. I believe you are the only store that will not do anything for the customer without a receipt. I have worked many years of retail at Walmart and Bed Bath & Beyond and our customers were never treated this way. I have told many people about this policy of yours so maybe you could lose some business and for sure you have lost mine. OH!!! I did come home and dig through 5 bags of trash and found the receipt and returned the gazebo. I think this company really needs to get up with the times here and have better customer service. Sincerely, Phyllis Caul | |
| linda | 7/15/10 |
| i went biglots in pompano beach fla yt was a new store it was beautiful i went to cococnut creek that store needs help maybe you should consider opening up A NEW ONE AT 2450 NORTHSTATE RD 7a widixie closed it might be the perfect spot for a new one. | |
| Frank | 7/18/10 |
| I went to Big Lots in Lufkin Texas Today.20% off every thing.I put quite a few items in the basket and got to the checkout.Only one cashier 2 people ahead of me with many items, A cashier that looked like she was in training.At least 5 other employees walking around and no one offered to open another register.I left all my items right there and went shopping elsewhere. | |
| LORRAINE | 7/20/10 |
| I LOVE BIG LOTS...... I VISIT THE MIAMI 81ST STORE AT LEAST TWICE A WEEK..... FANCY MALL STORES DO NOT HAVE INTERESTING MERCHANDISE AND CERTAINLY NOT AT THE SUPER PRICES. YOU CAN FIND SPECIAL ARTICLES THAT YOU WEREN'T LOOKING FOR AND GO HOME SO PLEASED WITH EVERYTHING. I AM A CUSTOMER AS LONG AS YOU OPEN YOUR DOORS TO THE PUBLIC. THANK YOU. | |
| Write A Review For Big Lots Corporate Headquarters Note: This is not to be used to contact Big Lots Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Big Lots. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
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