100 N. Tryon St Charlotte, NC 28255
(704)386-5681
Reviews For Bank of America Corporate Office
SONJA PRUITT  | 4/23/12 |
| Over a week ago an apartment complex requested (via fax) my and my daughters account verifications for approval for an apartment in Florida, where we are moving on Friday. The complex has not received the info. back and after visiting two different branches in person asking for help, I don't know what else to do, as no one will help me. I will lose the apartment on hold if the paperwork isn't submitted today. I went into the branch on John B White Sr. Blvd in Spartanburg, SC this morning. Janet, who was no friendly in the least and didn't even respond as I greeted her, stated that there was a 2 day waitng period. I don't have two days to wait...Also, I "chatted" with an on line rep. who threw in that there was a $10 fee for the information. OMG! Needless to say, we will be looking for a new bank. | |
Who does Ray Fox think he is?  | 4/24/12 |
| If Ray Fox (senior vice president) doesn't want to do business with McMillan group because they manufacture guns,then he probably doesn't believe in the 2nd amendment. He represents Bank of America so some customers may just not do business with Bank of America any longer due to Mr. Fox's political views. Thanks, Mr. Fox. | |
| Ralph A. Uidl | 4/24/12 |
| I just heard that you are charging $9 service charge monthly of Bank of America account. In this economy it tells me you could care less about the average person. I will probably move to a different bank, and urge my friends to do the same. Why do you not cut your salaries from the 6 o 7 figures they are and try to do something. This is the seedy side of capitalism, we have freedom but we are at the mercy of corporations such as yours. I have a feeling you are going to see a mass exit if customers, so I hope this hurts you in the long run. | |
| tom stanley | 4/24/12 |
| ZERO Stars Customer service - who are they kidding - a new slogan - the customer is Number 1 - yeah right - if you want to prove this - get rid of your automated answering system and have a real person answer the phone - please inpuit your information - then when you get a real person - some time in the future they want all of the information you already provided again. I got passed around like a "hot potatoe" for over 40 minutes this morning - the system hung up on me twice, and they kept sending me to the wrong departments. Finally I get someone real on the other end and they couldn't do better than what I already have currently in place, and made zero effort to see if he could work with me. If I could take my money out of here to include a mortgage it would be gone so fast it would make their heads spin. Loyal paying customer, never late and current on accounts and I get treated with zero respect. Two of the numbers in California that I called had answering machines - one the bank was closed for an emeergency the second one was closed for a holiday?? April 24th - is there a new holiday I don't know about. Worst ever service!! | |
| | 4/25/12 |
| I an't believe B of A has told McMillan Firearms Manufacturer that they can't bank with B of A any longer, after 12 years of doing business with B of A! I am going to town, today, to close my accounts! I hope more join me! | |
| matt chapin | 4/27/12 |
| i was going to complain about customer service at your puyallup branch (main street) but after reading all the other complaints you all have a problem. time too take my money and go some where else.. I AM NOT A PRODUCT!!!!!!! | |
| Jennifer A. McCord | 4/30/12 |
| 04/30/12 Hi, I wanted to request that the sum of $26 million that is connected with me by my Bank Account#0174741013 be invested in Lionsgate with the Entertainment Industry. Also, AcropolisAthens.gr invested for restoration, etc. What do you say? It would mean a lot to me in support. Please say I am the sender. | |
| Jennifer A. McCord | 4/30/12 |
| 04/30/12 Hi, A couple of transfers were rejected of $10,000.00 each. I need that money to live on. Who do I talk to? I need the money yesterday, so you understand. Please leave me a message on my Bank Account ending in #3297. Thank you for any consideration. If possible, just EFT me in this account. I have expense and have received no income. I am a giver who now needs to take. Some have proven to be takers and now need to give and it could be my own race. | |
| Sergeant Major Mike B. | 4/30/12 |
| After banking with Bank of America for over 47 years, it took just 47 minutes of piss-poor customer service in the bank I usually go to. It started with my BofA debit card being compromised. I called the 800 number and the person stated "no problem" and further stated that I should go to my branch and get a temp card (it was close to the first of the months and bills were due). I went to my branch and all they could tell me was that I could not get a temp card because I ordered a permanent on the telephone. I asked for the branch manager and the lady "looked around" and said that they were not in at the moment (I did know who the branch manager was and she was sitting two desks over from me). I proceeded to get up and leave, stating that "Too Bad the Branch Manager won't even talk to a customer but instead ignore your presence." The next day I went ahead and changed all my direct deposits, closed two checking, two savings, and CD accounts, moved my stock options, and reapplied for a refinance at another bank with a lower interest rate. The third day, when I went in to close my safe deposit box, the manager came up to me and apologized stated "gee, is there something I can help you with?" Too Little, Too Late. It's also funny that since BofA sold out and moved its Corporate Headquarters back east from San Francisco, that you just can't find their address. TO BAD, BofA....YOU JUST LOST OVER A QUARTER OF A MILLIUON DOLLARS IN ACCOUNTS, CD'S, RETIREMENTS, MORTGAGES, AND 16 MEMBERS OF MY FAMILY ARE NOW MOVING THEIR ACCOUNTS TO ANOTHER BANK, so, all in all, your out of over a million! | |
| A Sage | 5/1/12 |
| I have been a customer of BofA since 1969 - yes 1969. I have had many accounts through the years, highs as high as $40,000 on checking and lows as low as $1,000 on checking. As well as mortgage and credit line accounts well over $300,000. I recently paid of my credit line in order to get a much more competitive rate, BofA was the first place I tried but they were much higher than most. Once I paid of the balance I began being charged $25.00 on my Prima Checking account, was told that since I paid of the account I would have to maintain at least $20,000 plus in my checking account or pay the month fees. Again, I have been a customer since 1969, that in itsself should give me a free interest earning, Prima checking account. After talking to several customer service people who are reading from a script, I am so frustrated and disappointed with BofA that I am closing my account that I have had since 1969!!!!!! Way to go BofA, let's chase away all of those customers who have been loyal for so many year. | |
Trisha  | 5/1/12 |
| I was first denied for a motifacation and my home was set for a big time sheriff sale and about two months before the sale date BOA called me and said we looked over your paper work and now feel you do qualify to apply for a motifacation , so I had to re fax all paper work and a few days passed and they called me to refax some of the paper work after making a few minor changes on them and a few more days they needed some new papers faxed that were never asked for before and then a few more faxes after that and now they are not asking for any more paper work from me , two days before the sheriff sale BOA filed for an extension with the court ( talk about waiting till the last minut!) , and it was extended until June so I guess now I play the wait game. Not sure if this is normal but I do have to say no matter what the outcome ends up being I did get assigned a case manager and all communication was threw her and she has been very helpful threw the process , BOA has been very anal about all the paper work and wanting things just perfect but , I guess that is their right , I am the one that did not make my payment and I am the one asking for their help,they are not the ones asking me for help. I guess I am playing the scary waiting game now and time will tell if I will be moving or not! | |
| Karen Inglese | 4/21/12 |
| At the beginning of this year, we were told our credit card was compromised and had to get a new card and number, which we did, contacting everyone who was automatically paid with our card. In November, I called to let BofA know we'd be charging things out of the country. Upon return we found new credit cards and numbers. From a phone call we learned that when we informed them of our trip their computer "somehow" closed our account and we had to begin all over again with another new number. I wanted my old number back - no way. The rep said, "Well, we're not perfect!" How true. Two weeks later, we received another set of new cards with our old number! Delighted, I called to thank them. Well, those cards were sent out by mistake. We couldn't use them. What's going on? I sent a letter - no response; I sent another - no response. They must not need my business! | |
| Mary | 4/10/12 |
| I received the 65 page book regarding the rules and regulations for having an account with B of A. 65 PAGES! I read most of it as a way to sleep! What I found out was I must keep $1,500 in my checking account they would waive $14.00 service charge. This is even though I have our retirement checks (3) automatically deposited which used to providr free checking. If I keep $2,500 in my Cash Maximizer (now labeled "Growth Money Market Savings") I will "earn" .1% annually and not be charged $12.00 monthly. BUT if I link the accounts togeter, all I need to keep in the two accounts is $5,000.00 to have my service charges waived???? Does that make sence? Keep the account separate I need a total or $4,000.00 to advoid service charges. Linked I need to keep $5,000.00!!! That is like going to the store and buying two items for $5.00 but if I buy 3 it would cost $10.00. I once worked for B of A for 22 years. The bank policy was CUSTOMER SERVICE, now it is CUSTOMER SERVICE CHARGES! Once you could be proud of the customer service, now I would be embarrased! I am sure all the other banks are quite the same. | |
| RRC | 4/10/12 |
| Bad experience with this bank..Bank of America. All the Middle and High Level managers, and Higher should be fired. The Supervisors are rude and have no sensitivity to what people have been going through. SHAME SHAME on you Bank of America. I am looking for people who could sign up a Class Action Law Suit against this bank.They want to foreclose on my home.Call Good Morning America, and other Minority news to carry this story. | |
| ANGRY CUSTOMER | 4/12/12 |
| BOA IS THE WORST BANK IN THE WORLD. I LOST MY HOUSE 3 YEARS AGO. I HAD FIRST AND 2ND MORTGAGE. FIRST MORTGAGE WAS WRITTEN-OFF WHEN THEY SOLD MY HOUSE. 2ND MORTGAGE WAS THROUGH BOA. WE WANTED TO CLEAR THIS AMOUNT UP, BY PAYING PERCENTAGE. FIRST PERSON TOLD US SURE WE WILL BE HAPPY TO DO THAT AND THAT SHE WAS GOING TO PULL THE INFORMATION AND WILL GET BACK TO US IN 3 DAYS. 3 DAYS PASSED NO CALL. WE CALLED BACK AGAIN. THE NEXT PERSON TOLD US, THEIR IS NO NOTE IN THE SYSTEM AND THAT THEY DON'T TAKE PAYMENT AND HE HUNG UP THE PHONE. KNOW EVERY TIME WE CALL, THEY JUST TRANSFER TO THE NEXT PERSON, BECAUSE THEY DONT HANDLE MORTGAGE. ALL THE CUSTOMER SERVICE REPS ARE KING AND QUEEN OF TRANSFERING THE CALLS. THATS WHAT THEY ARE GOOD AT DOING. THEY DONT LIKE TO HELP ANYONE. BOA SUCKS. SHAME ON THEM. | |
| | 4/2/12 |
| 0 STARS, The coruption that I have dealt with and seen with my own eyes, that Bank of America has been the main source of shows their lack of real concern for the consumer. They outsoure! They hire staff that is incompatible with the consumer and has no real understanding of what they are doing. Millions of homes are on the chopping block because they will not stop their greddy ways and lower interest rates. SHAME ON YOU BANK OF AMERICA. You make americans, NOT PROUD, to be an american! | |
| Robert Foster | 4/2/12 |
| A STORY OF VERY POOR CUSTOMER SERVICE!!!! I had this credit card since 1995 and what I learned today from your customer service department that it was closed without my knowledge or consent! I conclude this from my conservations I had with Travis, a supervisor in credit card department, and Chris, a customer service advocate in your corporate office. The reason I was told by both of these two people was my credit card was closed on June 16, 2011 when the credit card itself said it was valid until March 2012, because it was inactivate over a year! This per both was done per the company‘s credit card agreement without notification being sent to me as a customer! I like to say your company has very, very poor customer service, especially since I have been a customer since 1995, especially also when I had no knowledge of such a company agreement! I have requested for this particular credit card be re-activated with the same status I had before your credit card manager took and closed this particular credit card account! Of course, I had this credit card with another company called MBNA before Bank of America took over this particular company and I never had any problem until NOW! Robert Foster | |
Barbara Lanair  | 3/27/12 |
| I am at my wits end. Back in January I began getting my bank statements online. It was not my request the bank just decided that I have to have a computer and printer. It is easy to assume when those who want to avoid sending out statements by mail are making high level decisions. I talked to the corporate office who assured me that I would get a paper statement by March 2012. I did for my checking however while looking on my laptop which has no printer I received an e-mail stating that my statement was available on line. It was suggested to me to go to one of the offices and have the statement printed out. Well not only is that inconvenient when gas is almost $5.00 a gallon in chicago, but its really insulting because customer service has been cut down to long waits to be serviced. Please be assured that I'm really tired of being treated as if I'm not a valued customer. I recently retired and recovering from major surgery. I don't need anymore stress. I'm hope you provide the good customer service that people like me deserve. | |
| BEYOND PISSED | 3/21/12 |
| BOA does not even deserve 1 star!!!! BOA is the absolute WORST bank to deal with!! I have been going through a short sale on my home for over two years. In the very begining I had a cash offer for $28,000 less then what I owed on my home. BOA took SOOO long that the people backed out!!! Then I get another offer on my home, still have these people sitting there waiting... hoping & praying they will not bail...It has been just about 2 years... of waiting and getting jerked around!!! Each department in the BOA has NO CLUE what the other department is doing!!! Now with my home sitting vacant it has damage to it where now the offer on the home is $128,000 less than I owe!!! They should have taken the first cash offer!!! WARNING!!!! NEVER EVER deal with Bank of America if you can help it!!!! They are the ABSOLUTE WORST!!! Where is Arnold Diaz? SHAME.. SHAME.. SHAME.. SHAME ON YOU... BOA !!!!! | |
| Mr Casmir | 3/16/12 |
| I am Mr Casmir Brown,a private loan lender,i am offering out loan at a maximum low rate of 3%,both secure and unsecured,i want you to try and Understand the fact that getting Loan from this Loan Investment Company is 100% Rest assured and the Legitimacy of this Transaction is Guaranteed.if you are interested fill the information below to enable us proceed.CONTACT US VIA EMAIL? casbrownfinancier@gmail.com FIRST INFO. NEEDED ARE: Full Name: Location: Age: Phone number: Amount Needed: loan Duration: B/R Mr Casmir Browm | |
| Motley | 3/14/12 |
| Bank of America, uses Equator as cover up when doing shortsales, to run the clock out so they can profit off their mortgage insurance they placed on some homes, try 3 times loan value, do the math, what would you rather have shortsale offer or mortgage insurance pay out, BOA would choose payout | |
| Darla Rank of Bank of America | 3/14/12 |
| Bank Of America is the worst Mortgage company to work with. They bought out our Mortgage Loan from another company a few years ago, and we have had nothing but trouble with BOA ever since. We tried to refincance a few years ago, when rates dropped, and the BOA Loan Officer came out to pick up our paper work and said it was not a problem to refinance, and not make our payment it would come out of the refinancing. A week later we received a letter stating we were denied refinancing. They than went on to ruined our credit, so we can not even get a new loan company to help us get away from Bank of America. I went to find out why and was told (by another worker at the Loan Company), that the loan officer had decided, on her own, that our house and property was not worth what we were asking for to refinance at a lower interest rate, which was not true, they hadn't even sent out an appraiser yet,(how did they know?). All our paper work and taxes showed it was worth far more than what we were asking. I found out that the Loan officer made the dicision, on her own. I asked for our paper work and found out that the paper work and the pictures that (someone had took), did not even look like our house. BOA just didn't want to give us a lower interest rate, and lowere our monthly payments, that's all it was, GREED on their part. We have had nothing, but trouble with them ever since. If and when we can pay off Bank of America the sooner the better. As they say what goes around comes around, Bank of America will get theirs eventually, and I am not the type to hold a grudge, but they have hurt to many innocent people, mostly the Low Income. | |
| William R. | 2/28/12 |
| I have been trying to sale my house since Dec. 2010 and have had nothing but run around from the 'Short Sale Department'.There have been buyers with cash in hand to buy the house and for some reason the bank won't turn it lose.If,I was a investor or stock holder you can bet,I wouldn't be having this problem.I am now hearing that they are getting some kind of payment for the house setting empty.You can't get anybody in the Corporate Office on the phone.I will give them one more chance and then it will be time to get intouch with the TV Stations and call them out,I guess. | |
| kxk | 2/28/12 |
| I did not even want to give them 1 star. There should have been a 0 star category for big fat greedy corporate pigs. BOA used to have a rule that if your account was overdrawn by less than $10 you had five days to deposit money to cover it before you were charged an overdraft fee. Well, since I try really hard not to overdraw my account, I was unaware that they had changed this rule over a year ago. Nonetheless, when my account was $1.38 overdrawn I was unconcerned, even though it would not have been that difficult for me to cover such a small amount immediately, had I known what was about to happen. Needless to say, the next morning I had a $35 fee charged to my account over a measily $1.38 overdraft. I have had the same account for 12 years. I talked to a BOA customer service rep and then her manager. Neither one apparently seemed to grasp how rediculous it was to charge a long-term customer such a large fee for such a small descrepency. They also failed to realize how cruel it was to take this amount from someone who is on a social security income. They said it was not personal. They were wrong about that too, stealing money from loyal customers is about as personal as it can get. | |
| Patrick | 2/21/12 |
| This bank has the worst customer service, it starts at the top. we made a payment on-line on 2/15 as of yet they have not taken it out of my acct. we began to receive calls from the dumbest people on the planet! twice they researched the paymant and found it, even had a conformation number... now they call again and tell us we need to make a payment. Yesterday we got the same call and they once again found it but it had not posted yet, stay with me, this now makes no.3 when a person called this morning and had a hard time communicating with us as we do not speak ghetto. She could not find anything even after we were told it was taken care of, the conformation number was gone. At this point she connected us to another person (a supervisor) who was even dumber than the first, I ask who she reported to, she informed that she answered to the the president of BoA, (hummmm) Now a while back we encountered the same thing so we made another payment, you guessed it both paymants hit the account at the same time, keep in mind that the first payment, like now, did not exist. It took 5 mo. to get the funds returned to our acct. BoA has got to be the most screwed up bank of all time. as soon as possible we will sell our home and get out of this nightmare, close all accounts and move on. | |
| arlene livio | 2/21/12 |
| At 1800 gatlin blvd. port st. lucie, fl. there was a black girl security person outside the front door talking on her cell phone. I had a hard time opening the door and getting my walker through. She never offered to help me. Inside the bank, I asked a young man in his office to please help me get into my safe deposit box by reminding me what the first 3 numbers before my box # were. He did not know. What? He asked another employee and told me the answer. When I opened the door to the safe deposit box room, it was very hard for me to hold the door open and get my walker into the room. Even tho I struggled, no one working in the bank came to my assistance they just looked at me. When I left the bank, the security girl was still on her phone and did not offer to help me out of the door. No wonder I'm changing to another bank. | |
| Peer K | 2/21/12 |
| Bank of America Branch in Modesto Down Town on 16th street is not a Bank. Today I spent 15 minutes to deposit my money/checks. Three young teller working and the Person who is suppose to be at the back of teller for there help is Flirting with another girl on the other side, One teller called for third time for teller assisstance but he ignored it. There were people line of atleast ten people and line was growing around 4pM and rest of the staff sitting on their desk and No oNe comming to help these tellers.This bank of America branch has atleast 12 people in the branch and all are just chitchatting???????? | |
| mike | 2/19/12 |
| This place took my january payment which went thru my bank account but claims it was lost.I spent 2 days trying to figure out where they posted it.There payment investigation department told me it was all taken care of after 4 hours and 2 phone calls.I got a letter and phone call the next month from bac stating my january payment wasnt made.I gave them the operators name ,badge number and even my conformation number of the transaction and they still told I didnt make my payment. This Bank is so backwards how can they treat there customers that way and still be in bussiness. | |
| PISSED OFF | 2/21/12 |
| Bank of America is the absolute worst bank to deal with in any financial capacity. They have the most incompetant people to work with. They lie to you constantly and jerk you around as long as they like. Loan Modification?? HA! How does a bank "willing" to modify a loan take 2 1/2 Years to decide NOT to modify your loan then decide to take a "second look" and deny it in 4 days????????? It took you 2 1/2 years to say no the first time and then REMARKABLY on 4 days to take a second look and turn it down????? Our home is in the middle of a short sale. And I cannot wait a moment longer until I never have to talk to you jerks again! The gross negligence of this company is nauseating. I truly hope that your bank fails and miserably. You reap what you sow. You have destroyed so many lives and cause anguish to many others. God help you...if he's willing. And by the way BOA, I rent a house now and still pay the SAME amount you would have been receiving if you had only modified the loan. Morons! | |
| Disgruntled II | 2/17/12 |
Bank of America (BOA) foreclosed on my elderly mother's home. My siblings had two short sale offers that BOA said at first OK and then later recanted and said my siblings simply "misunderstood" what was going on. But the way the trustee served papers killed my elderly mother. She was 85+ years old. She was in a convalescent home recovering from a severe fall and while there she was served papers by a trustee. She died... heart attack on the spot when she was served papers by a trustee representing BOA. The trustee had no right going to the convalescent home but under a sworn deposition given our lawyer he did so on direct instructions from BOA's legal counsel. The trustee called the contact at BOA and BOA called back - giving the trustee a green light to forcibly enter the convalescent home and serve my mother. We have 12 witnesses - including two nurses and as doctor. Stay away from Bank of America! | |
| A Housing Counselor | 2/14/12 |
| I am a non profit housing counselor or what they call now, a "trusted advisor" but that actually sounds like I make money trying to prevent defaults/foreclosures. My heart goes out to everyone under the boulder of B.S. these banks have dished out. I know the sadness, anger and sometimes strokes and heart attacks that are caused by the carelessness, coldness and idiocies of these banks. | |
| NONE YA | 2/14/12 |
| THIS IS THE BEST PLACE TO BE MADE A RUIN, DO NOT CASH, SAVE OR GET A LOAN! INSTEAD POST ON ALL OTHER WEBSITES AVAILABLE TO PUBLIC. THAT'S WHAT ADVERTISEMENT IS FOR! | |
Mr Barry John  | 2/15/12 |
| Hi do you need a loan,if yes contact us via: barryjohnloan1@gmail.com with your full name,loan amount,phone number,country and state of residence to apply for a loan. | |
| Disgruntled | 2/16/12 |
| I agree that everyone should stay away from Bank of America. The company does not deserve to be operating in the USA. This is the worst bank I have ever banked with I have removed my $2-million trust to another bank outside the USA where I get a guaranteed 16% interest on my account and principal is guaranteed under federal insurance. My complaint - incorrect deposit statements - has fallen on deaf ears at Bank of America. I made multiple transfers into the account and no withdrawals... yet Bank of America charged me $29.95 for each EFT transfer into a regular deposit account. Their worker cited a receipt of funds fee documented in fine print on a contract that exceeded 2-million words. Even the state attorney general had a difficult time locating that fee and there was zero explanation about it. It was labeled "Funds Fee" which is misleading; but 24 transfers of $2,500 each into the account at $29.95 each adds up to over $700 for the year; and the fee is not deducted until December 31st each year. I also received an incorrect 1098 mortgage interest statement where I made ten payments and received a credit on my 1098 for only two. Statements show ten payments received by Bank of America on-time but the 1098 shows only two payments were made. I was told I would get an adjusted 1098 by February 10th but it has not yet arrived. I have had trouble with Bank of America and its Office of the President and CEO telling me misleading information and then telling me I misunderstood despite having tape recorded copies of the exchanges that fully documented the misrepresentation of material facts. I have referred my complaints to state attorney general's office and they are investigating. | |
| Charlie | 2/16/12 |
| Enid, May I ask How much in total BofA Paid You To Do The Deed In lieu? Also did you go through them directly to get it done or did you hire someone? I am interested in doing a deed in lieu as well but have heard Wildly Different numbers of what they will pay. Their website says UP TO $3,000 & UP TO $6,000 in second mortgage settlement costs ( Money that doesn't go to you) Thanks In advance For Your help | |
| Enid | 2/13/12 |
| I have received my 1099c for Deed in lieu foreclosure. The debt was for 141,900. However on the 1099c form the cancelled debt box # 2 is for 58,992. and the fair market value box #7 is for 0.00. This does not make sense, I have contacted Bank of America, and customer service just send an email to the Tax Department for review and nobody has called me yet. Bank of America customer service is the worst. | |
| Donald & Shirley Ziepfel | 2/13/12 |
| I want EVERY ONE TO KNOW TO STAY AWAY FROM BANK OF AMERICA. I paid 2 payment's on 2-10-2012. I gave my checking account number to pay the payment's. I spoke with the same man Juan I.D. #3645 gave him all the information to make these 2 payment's. BOTH payment's were suppose to come out of the SAME account! Instead of him doing his job, he took one payment out of one account (that had the money in it for BOTH payment's and SOME HOW HE TOOK THE OTHER PAYMENT OUT OF ANOTHER CHECKING ACCOUNT FOR THE LARGER PAYMENT) HE MADE OUR ACCOUNT OVER $2,000.00 OVERDRAWN!!!! WE HAVE HAD NOTHING BUT PROBLEMS SINCE OUR LOAN WAS SOLD TO BANK OF AMERICA. I WOULD NOT BORROW .05 CENTS FROM THIS PLACE. WE DID NOT GET OUR LOAN THROUGH THEM, IT WAS BOUGHT BY THEM AND WE WERE NOT EVEN TOLD IT WAS BEING SOLD! WE HAVE BEEN TRYING TO GET A REDUCTION IN PAYMENT'S TO MOD. OUR MORTGAGE FOR 6 MONTH'S, ALL WE HAVE RECEIVED FROM THEM IS A PAPER SAYING THEY WOULD SEND THE INFORMATION WE NEEDED TO FILL OUT WITH IN 20 DAY'S. NEVER HAVE WE GOTTEN ANYTHING ELSE. WAS TOLD THE SAME THING FRIDAY. THIS IS THE LAST STRAW, WE ARE HIRING A ATTORNEY AND SUING BANK OF AMERICA FOR WHAT THEY HAVE DONE. WE ARE NOW OVER DRAWN FOR OVER $2,000.00 WITH NO WAY OF REPLACING IT. THIS IS THE LAST TIME THEY WILL BE HEARING FROM ME, THEY WILL THOUGH BE HEARING FROM OUR ATTORNEY. WE ARE NOT ONLY SUING FOR WHAT THEY HAVE DONE TO US, BUT FOR OUR BANK ACCOUNT WHICH WE GOT A LETTER FROM THE BANK STATING AND SHOWING WHAT THEY DID, AND ALL THE EMOTIONAL DISTRESS THEY HAVE PUT US THROUGH. NOW EVERY OTHER CHECK I HAVE WRITTEN TO PAY OUR BILL'S ARE GOING TO BOUNCE AND THEY ARE GOING TO PAY FOR THOSE ALSO ALONG WITH ALL THE CHARGES THAT GO WITH SUCH A STUPID MISTAKE. BOTH OF THESE PAYMENT'S WERE MADE AT THE SAME TIME, WITH THE SAME MAN, WITH THE SAME ACCOUNT, THERE IS NO REASON IN THE WORLD THIS SHOULD HAVE HAPPENED. IF YOU HAVE ONE OUNCE OF SENSE AFTER HEARING WHAT BANK OF AMERICA DID TO US ANY ONE WOULD BE SMART NOT TO DEAL WITH THIS SO CALLED BANK AT ALL FOR ANY REASON. THIS IS UNBELIEVABLE, AND THERE WAS NO REASON AT ALL THIS SHOULD HAVE EVER HAPPENED. | |
| Simon Henry | 2/10/12 |
| Good Day, I am urgently in need of someone who can help me invest my funds in his Country for mutual cooperation and benefit. If interested respond back for more details, I will appreciate your quick response in this regards on my e-mail box simonhenry41@ibibo.com Thanks Simon Henry | |
| sea | 2/8/12 |
| I am going through the same thing that many of you write here. The foreclosure mess is very desturbing. I think we should all write to Warren Buffett after all he loaned a great deal of money to BOA. To me it should be a crime to remove good honest people from their homes. I'm not talking about people that bought homes they knew they could not afford or wanted to flip. I am talking about people that hit a brick wall with the economy or hardships happened that they could not help. It seems to me that we should all somehow get together and take some action. Brother Obama is up for election let him show us The American People Black, white purple it does not matter we all live here we all hurt and we all need a viable solution not another politician trying to make us believe do something Now!!! before the election). Perhaps there is a good lawyer out there that will take this on as a class action lawsuit to get all the banks to help their customers save their homes after all we sure loaned all of the bloodsuckers money when they needed it when is someone going to help the American people out. With out a healthy housing market there is no recovery. Tried just about everythig to save my home but I promise you this I will fight to the bitter end. Are you with me America lets start with letters and the News Media. This is great but BOA and all the other banks hopes this is where we will all stay writing to each other telling our stories it is time to get off the couch and fight. Thanks for your time. | |
| deja | 2/5/12 |
| boa country sid lending what ever they are all have no souls in 2000 mt two children and myself finally were heard and my ex husband was removed from the home for child abuse spousal abouse and 3 counts of sexual asult. 197 calls to our local policefollowed for threats stalking and endoungerment. i didnt leave my home for 7 months until he filed chapter 7 and i filed for a divorse at out depositions for the divorse he had my car reposses transfered all the other vehicals into his fathers name committed interstate fraud with anything the bank had a equity in my fathers co signature. and even took my tax return and cashed it. i had nothing he violated every cour order was even extradited for interstate fraud. i went to the housing authority and showed proof of all this and they filed emidiatly for a hardship loan but 5 days after the creditors meeting my home was sold back to county side lending with over 30 profit brotheres redevelopment took it over and then made another 40 grand in less than 5 months. my state homstead act faild me i never recieved a dime infact the failed to nitify me ans my ex reufused to give me the deed as ordered by distric court for over 8 months my father came down and offered to psy all rears in full request denied and well i am shure u have herd this story a million times we were forced to leave our home with just our suit cases. no were to go and in fear of our lives we were homless for over 2 years moving from one place to another for our saftey.. it ripped every ounce od dignity i had it tore my soul out and my faith in the united states laws protecting women and children of abbuse. it allowed him to continue to victomize us through the laws that were suppose to be protecting us. both my children had learning congnetive disabilities and received mutiple beatings to thier heads and as adults now have suffered from depression bipolaor and adhd ptsd as well as myself. relationships are far and few inbetween and i we have all self medicated at one point or the other to just cope. well its been 12 years almost and i still havew no ability to feel for a man with trust. my question athe auditors adudited the assesors . and never notified me of unfair protection under my rights i can tell u exactly were they fumbled the paper work i have copyied all the transactions and documented everything . but i didnt know how to fight him or the corrupt induviduals that here helping him victomize us and ripp of everthing i worked so hard for . he ev en took all my work equipment so i could not work. then one day they put a not on my door and said u got 3 days . even evicted my children and myself so i guess this is a way of saying dont trust out boa county side lendind north suburban urban development they are all the same company just keep changing thier name.. and is there any way now that i have finally regained my comfidence and ability to fight for what is ours.. that we can do to hold the cours and lending company accountable for taking advantage of us while under distress? | |
| deja | 2/5/12 |
| i would imagine that my sory will not be posted as it has legally infringed on us mentally legally and violated our civial rights and yes u hay have been able to get away with this in 2000 when we were at the worst but i am fighting for our rights and our equity even if it means banning together and filling out this complaint with the attorney generals office u urban housing and brothers are the biggest ponze artists i have ever seen !! you should be ashamed of yourselves. and i intend to help other victoms file a class action sout against all you white callar criminals. u deserve to be in a 6 by six cell along with other thieves and criminals u might have beaten me then but now the victoms of your selfish pockets will rise together and hold you accountable . you cannot change the falsifications made in my case i have coppied every dishonest date statment and act for over 10 years. i wont go down this time u will repay every customer that you have ripped off see you in court!!! | |
| Karen | 2/3/12 |
| Help me, I am 52, disabled woman on social security disability. I took out a mortgage in 2007 on my home for 36,000 over 30 yrs with BOA.. At the time I was in a 3 yr relationship with Virgil we were going to pay off back taxes of $7000 and update Virgil was laid off, so he had the time and his boss assured him the work would be coming in......I agreed. The work never came and the money was gone and so was he, Shortly after him leaving I received a call from Bank of america stating that they noticed the taxes were due...I assured them that they were paid, only to find out that Virgil was gone and with him that $7000!!!At that time my payment was $233.BOA paid the taxes and added the balance on top of current mortgage .My payment then became $729. My social security check is only $1000 I couldn't handle that payment and pleaded for them to refinance the total amount for me and they refused saying that taxes was not part of a house, OMG Pleaset, my original loan was only 36,000 At the time my homes tax value was 179,000.00. I had the equity I could have made it work with a new loan.. At that time my total owed was only 35,900. I the Make homes fordable program... they said I didn't qualify although they would do a modification of their own..EHLP Program came out they said I was accepted, I sent all the information to them only to find out that Virgil leaving me didn't count towards 15 % reduction in income?? I was so sure that this new program would help me that I didn't keep up with the trial payments with BOA., they refused my payments and started foreclosure. I received the papers saying that they were having a sheriff sale on Jan 13. I called my costumer relations rep and started the modification process again I had taken in another renter, I asked if he could postpone the sheriff sale, he told me...no, That he couldn't ask till 5 days before the sale? I sent in my papers, He then sent me a letter stating that he needed additional information to be received by Jan 21. THEY SOLD MY HOME ON JAN13! I had the documents to them on the 11Th ,and called them on the12th I was told sorry its but they would not postpone....only to find out I could have filed an AFFIDAVIT OF POST -PONEMENT. I trusted them and they STOLE MY HOME...ITS ALL I HAD!!!.,,,Now the Bank says to buy it back its over 42,000. All I needed was a refinance..Please I don't want to loose my house. Can you help me PLEASE Karen from Champlin, Minnesota | |
| Roger Carlson | 2/2/12 |
| Wow, so many similar stories. Mine has some real nasties done by BAC. April 2007, my mom purchased a house with a studio apartment attached and set up with monthly automatic payments from her bank. Countrywide Home loans at that time. Spring of 2009, I obtained a cheaper insurance for the house. Countrywide assumed we dropped insurance and assigned their own insurance. Now paying two insurances in escrow. Her payments doubled ($360 to $700.) for several months until I caught it. (Was still making auto payments) racking up late fees and penalties. I thought I it was eventually straightened it out, but had her making partial payments of $100 - $150. for several months. Not telling her it would just make her future payments higher to compensate. Sometime in 2009. BAC took over Countrywide Home Loans and immediatly went into foreclosure. Over and over, filling out papers for modifications, faxing documents, talking on the phone over and over, each time someone different with totally different requests of documents with no clue what I had talked to the last person about. One modification had almost gone through but she forgot to date and sign one section. Sep 2010. BAC filed complaint to foreclose. Dec 2010 BAC or contracted person, broke into house, scared the live in nurse to hell. Saying they had the right to change locks and take any property as compensation. The nurse left, so we had to go between having her in the house with us and paying an nurse to be with her. March 14th 2011. BAC or contracted party, stated they went to the property, and someone there at the property told them 'she does not live here and is not there'. At this precise date and time we were remodeling and my mom was in the city with us.. NO one was at the house to answer this question to anyone. BAC kept stating no one was occupying the property, mostly I'm assuming because my mom was 92 and took her half hour to answer the door. I'm heading to court in a few hours because they want to assign a sale date. Problem is last month my mom died. So that brings up all kinds of new issues. What I have done is requested they 'produce the note' which they haven't yet. They haven't came up with that yet, so I guess the next step is to file a motion to compel, eventually sue. To begin with they shouldn't have been able to break in like that. There's some really fishy things going on. Is there a class action law suit anyone is filing, I can get in on? | |
| I gave up on B of A long ago | 2/2/12 |
| Still good to hear B of A (BA) is completely clueless when it comes to helping their customers in hardtimes. Why did the government bail these idiots out? Three years ago I tried to do a loan mod on a property that we then decided to make our primary residence. Went back and forth with numerous BA reps and always got a different answer, payment plan, etc. Plus, as noted by previous posters, they always lose your updated paperwork you send in to apply for the loan mod. I finally said to hell with it and moved out. Guess what it is still sitting their vacant. If these idiots had competent staff/economist/bankers, etc they would push hard to approve these modifications. Oh but wait the feds will bail them out...maybe they are smarter than we think. I guess if I knew someone had my back what the hell would I care about losing money to deliquent property owners(must be the new American Way). I was even willing to make some kind of payment then, but they have let the property sit vacant and deliquent cause the feds will just bail them out further. Total crap..BLAH! Now with the current property BA wants to due a deed in lieu of foreclosure. Do an internet search on deed in lieu with BA and it doesn't sound like it gets any better. Eventhough BA offers it, there is certainly no guarantee it will happen. It is suppose to save you the grief of what???Public Auction? Quicker credit recovery?? Seriously? Chapter 7 here I come! | |
| melissa a | 2/1/12 |
| bastards you misplaced my mortgage payments in 2010. And you reported me to credit bureau. You had taken my money and placed it somewhere. It is an internal problem I am told. I am still unable to correct this. I have done nothing wrong. Bank of America tells me now in Jan 2012 that they inherited this problem when they aquired Country wide. What the hell bullshit excuse is that??? you sound like Obama full of excuses for not being able to do your job. You should be closed down. I hate you all | |
| Julie Barrett | 2/1/12 |
| My home loan was sold to B of A and what a nightmare! BoA allowed my former husband to remove my name from the house I bought. I didn't know this until he left 1/1/11 and I inquired about the loan status. I was told they wouldn't talk with me because I wasn't on the loan. He didn't make payment for 6 months. Still wouldn't talk with me and I made the payments current. Tried to assume the loan since former husband had no job and couldn't make payments. BoA turned me down on MY OWN HOME because I didn't have 24 months of savings in the bank. BoA still wouldn't talk with me. They will talk with former husband but not to me who is willing to accept the responsisbility of the loan. So by the court order I have the house but former husband has the loan which means I keep getting screwed because BoA still won't communicate with me and let me know the status of the home. WHAT A BUNCH OF IDIOTS!!!!!!!!! I have tried to make things right and Bank of America would rather have an irresponsible unemployed child have the loan and let the house go into default than allow me to assume the loan on m,y own home. What am I to do! Bank of America is not American - they are idiots who will self destruct sooner rather than later! | |
| Jean | 2/1/12 |
| I took out a home equity loan with boa, I also took the borrows protection program they offered. I paid on my home equity mortgage for 3 years then I was laid off, it took borrows protection plan over 6 months to make their first payment, yet I am stuck paying daily interest for the loan and late fee's. I am one of the people who have the borrows protection for 1200 months which is 10 yrs,, that is what my contract says, after I was unemployed a year borrows protection program took me off, I called made 42 phone calls in 4 months time, finally corprate head quarters, was trying to help me, I was being harrassed with 3 calls a day, it took them months to straighten it out, now borrows protection program will not pay daily interest rate or late fee's because they didn't charge them and boa told me they couldn't stop them it is done by computer. I told them there is something the matter with this, it was their error and I have to pay for their error. I started working again single mom of 2 kids making 1/3 less, I was late on 3 home equity payment, boa told me I could motify my loan, I made 3 payment then I get the paperwork in the mail, and my loan was paid for 6 years, I now owe 1,100.00 dollars more than the orginal loan, my loan modication paperwork came in on a Friday, I tried to call them, left a message for me to accept this I had to mail my signed paperwork back by monday night. I finally got in touch with someone from the loan motification office telling them my orginal loan was 15.500.00 paid on for 6 years, and it was a 25 yr loan, they now added another 21 yrs on the loan, and reduced my payment by 50.00 a month and it is more then the orginal loan. They never sent me back the paperwork how they did their math, I told them I am not signing it, I want a break down because I was never late, until I became unemployed, then I had the insurance, who made payments I guess whenever they felt like it,, now I get a letter they I am refused the motification because I didn't sign the papers and send it back in time, meanwhile I never got a broke down, on how I can owe 16,100.00 and where did they get that figure. now they threaten to forclose. I am only working part time I can barely afford my first mortgage. I know what they did had to be against the law.. does anyone know where I can report them. I was told loan motification would be 2 percent mine was 4.85 percent and adding another 21 years to the 25 yrs loan making it a 46 year loan tell ya the math is fuzzy,, no help from anyone at BOA,, | |
| CRITICALONE | 1/28/12 |
| ALL I CAN SAY IS WOW, BUT EVERYTHING THAT IS WRITTEN SEVERAL OF US HOMEOWNERS ARE EXPERIENCING THE SAME SITUATIONS. IT SEEMS YOU SHOULD WALK AWAY RENT FOR A WHILE AND START OVER, AND CONTINUE TO DESTROY AMERICAN WITH ABANDONED HOMES IN OUR NICE NEIGHBOR HOODS .A LOT OF US IS SURELY UPSIDE DOWN IN OUR HOMES, BUT WHAT CAN WE SAY, THE ONLY THING THAT WILL STOP BANK OF AMERICA IS PEOPLE STOP PATRONIZING THERE BANKS, MORTGAGES, CAR LOANS OR HOME LOANS PUT THEM OUT OF BUSINESS. THAT WILL MAKE A VERY LOUD STATEMENT I WOULD THINK. JOB LOSS LIKE SOME OF US HAS EXPERIENCED, OR HARDSHIP LIKE THEY ASK. HOW ABOUT THAT. WE AS A WHOLE CAN BE VERY STRONG ITS CALLED COMING TOGETHER TO FIGHT WHAT WE HAVE WORKED SO HARD FOR. | |
| Sal M. | 1/26/12 |
| Just recieved a 2011 1099-C cancellation of debt from Bank of America only stating "Depositoverdraft" no date or other information other that my name and the fact that I was "personally liable"! Only problem is it is not my debt. When contacted by phone I made them aware of this and requested more information, that was years ago. Now they are sending me this form for debt that is not mine which apparently puts me a risk for audit from the IRS? How do you cancel a debt and report it to the IRS without valid documentation or cause. I have never had any loans, credit cards etc. with Bank of America. It is very disturbing that now Banks are able to just create the paperwork they need for their own benefit? I am sure it involves Bank of America getting a write off or bail out from the US government and the IRS! | |
| Houstonian | 1/27/12 |
| My mortgage account was sold to BOA (I am not sure why but wish it had never been). I am in the process of refinancing and will be going with another lender. I have lived in my home for 22yrs. BOA just assumed my acct. 3 months ago. I received a letter that they intended to foreclose b/c I had not made a payment. My house note is setup on a bi-weekly and is ALWAYS paid. Now I am constantly harrassed at my workplace, but cannot get anyone to provide me answers. My concerns were "escalated" to team leaders - they do not even return your calls. I saw on the news that BOA is one of the Top 10 Most Hated Companies. Now I know why.It is just a shame that the citizens have no power over BOA, and no one in government does anything to help. If you can, refinance your home and get another lender - RUN from Bank of America. | |
| pm | 1/27/12 |
| Yes we too, are being threatened with foreclosure by Bank Of America..even though they have not posted payments to out acct. totaling $4400.00 from 2009. There are 3 peoples acct. numbers posted to this amount but it has not been posted as payments to these 3 accts. One of these may be yours. We were just notified January 3, 2012 that we were missing 2 payments. After faxing all of our confirmation numbers and bank statements showing were our account was drafted by Bank of America for our payments we are still facing foreclosure on February 5, 2012. As too the $4400.00, they need more time to research while we are faced with foreclosure, threatening letters, and harassing phone calls. Their response after researching for 7 days is hopefully we will get this resolved before your sell date. People this is my home we are talking about. Do not read this and think we did not make our payments etc. We are innocent here and somebody is not doing their job at BOA. One response I got when this first came to our attention was "mam, I shouldn't tell you this but, I can't make heads or tails out of these mortgage accounts, I will send you a printout if you want and see if you can make any sense out of it." These are the people I trust to correctly handle my baking. I advise everyone that has a mortgage loan with BOA to call for a pint out of your account. Have them verify that all payments have been posted to YOUR account. | |
| Mariana | 1/25/12 |
| I am located in Seattle, WA and I live in a very diverse neighborhood, BOA has a bank that is located in what is called in law enforcement circles a "hot spot," and a year ago we did a safety walk and engaged the businesses as well as city services to improve lighting, lines of sight and a clean up so it looked like someone cared, you know who failed, BOA. They promised to clean up their property, remove the ivy from the fence, and have all landscape materials no higher than two feet and to add some additional lighting to the outside-never done. I wanted to email pictures so that they could see and I was told to either fax them or mail them that they had no outside email-REALLY!!!!!!BOA HAS THE MOST RESOURCES AND THE ONLY ONE THAT HAS THEIR PROPERTY LOOKING UNCARED FOR, the rest of the businesses struggle, but their property sure looks better than BOA's! BE A GOOD NEIGHBOR, BE A PART OF THIS COMMUNITY AND TAKE SOME PRIDE IN YOU BUSINESS. | |
| | 1/23/12 |
| I have been lied to month after month by BOA I have written the NCCOB, my governor the President everyone and I keep getting the same run around we are trying to help you. But I get no calls no paperwork I have signed 12 4506T forms sinc June of last year and they still have not completed my modification however they have suceeded in being able to get a forclosure sale date. | |
| brian | 1/24/12 |
| I called bank of america and did a phone payment instead of the girl making both my mortgage payments she only made one even after she said she would wave the fee on the second mortgage payment what a joke they called today and said i was late!They cant even get there payment centers on the right page. | |
| Samantha | 1/20/12 |
| To Whom this may concern: My name is Samantha and I have had the most trouble with Bank of America telling me misleading information. I just recieved in the mail a 1099 no one said any thing to me in reguards about the keep the change transfer when I first opened the account. Also no one advised me that I had to have a savings account to be able to have over draft protection. I also was never told that the keep the change transfer was a program that the bank would give you money or match your savings account. I am no longer going to be banking with bank of america. I will take my money and business other places. They are liars and they try to cheet you how ever they can the same deal with the debit card wanting to charge us $5.00 every month for us using our own money how rediculas is that. This is the worst bank I have ever banked with I will be moving my money asap!!!!!!!!!!!!!!!!!!!!!!! Thanks, Samantha Marin | |
| Vicki Prouhet | 1/18/12 |
| I just wrote the President of the United States, President of Bank of America, President of BBB and our local Fox 2 news reporting team. I have asked our President to look into the immoral, illegal and unethical practices of Bank of America. They are out to steal away houses from the American people. I have myself been placed in foreclosure status even though my loan is current to the month and I have done everything this so-called mortgage so-called company has asked me to do. They feel the need to harass me 14-20 times a day phone calls demanding payments at my place of business and send threatening letters of foreclosure and legals fees. They are doing everything in their power to steal my home and leave me homeless. I have 90,000 dollars equity in my house and they have tried repeatedly to foreclose on it even if I am just one day past my grace period in the month that I owe. I have documentations of everything, letters, calls illegal harassment on my job all day long. I have decided to sell my house rather than to be in debt to these tyrants. This is the United States of America and we will not stand by while you tear houses away from hard working families who are trying the best they can to hold on to their American Dream... Bank of UnAMerica this is the plight of one desperate single mother and you have a fight on your hands if you think I'm going down without a battle. YOU WILL NOT TAKE MY HOME AND MY PRESIDENT WILL BACK ME UP. YOU HAVE STOLEN FROM THE AMERICAN PEOPLE LONG ENOUGH AND WE WILL NOT IDOLLY STAND BY AND WATCH YOU GET AWAY WITH IT ANY LONGER... YOU ARE IN A LEGAL BATTLE SIR .. WITH ME AND YES ONE PERSON CAN MAKE A CHANGE ... SIT BACK AND WATCH! | |
| madinsuffolk | 1/16/12 |
| My mother died on Jan 2, 2011. Since then I've been trying to gain access to the safe deposit box that was in her's and my name. The bank has done nothing short of make this whole thing a living nightmare for me. Her will is in the box, my brother stole my key, and the bank is more concerned about themselves than they are about no interfering with my rights to the box. I used to bank with this bank many years ago and was disatisfied then enough to pull my accounts. I see that this type of attitude has not changed. Because my key was kept at Mom's house, when by brother found it and took it, this is when all the trouble began. One day the legal department tells me I can get into it and the next day they say they won't. I have to drill the box open to gain access because of my missing key. One day its okay and the next it isn't. This change of mind has happened 6 times in the past 8 business days and I'm fed up. They either have the most incapable legal department or they are just plain stupid. If they don't have my box ready to be drilled by the closing of businss on Tuesday the 17th, I will file a lawsuit against them for access and damages. The ball is their court. | |
| Just Wrong | 1/13/12 |
| Well, I have a great story. Last year I opened a corporate account with Bank of america. Today I find out that they gave access to my account which I am sole signer on to a 20% member of my LLC that I am in a dispute with. So, they put this persons name on the account and then closed it and transferred the funds in to a new account. Is nothing safe? You are told that no one can have access to your account if you are the only signer and then they turn around and do it and now are trying to cover themselves. I NEED A GOOD LAWYER!!! | |
| Carolyn A | 1/14/12 |
| My father has an acct with BOA and has had a problem with his checking account since October. He has called and the person at local couldn't help, the supervisor cant help they have to wait for somfine from Charlotte who is coming down and she never shows. Still waiting for call back. Can't pay any bills. Anyone have any ideas who would be best to contact? | |
| chris kono | 1/11/12 |
| Im tired of bank of america I'm going to BECU | |
| LAGuy | 1/12/12 |
| I worked at BofA for 11 years and have banked with them since 1995. DDA, MTG, LOC, CC with them just as long. Never had a problem as an employee or customer. Yes, as with every large corporation, there will be some bad employees with horrible customer service. Some mgrs were not so great, but over all worked with great people at the associate and management level. That being said, BofA is a for profit company. It is not a charity. Do you folks ever think that maybe you are part to blame for your financial mess and current predicament?My opinion, great company! Great to work for and great to bank with. | |
| Peter D. | 1/9/12 |
| I was told that if I paid my credit card balance off each month that I wouldn't get a membership fee. After many years of business that way, they changed their policy. I got hit with a $75 membership fee. No more credit card with them! Twice now I have had issues with my banking statements. Claiming that I hadn't made payments to creditors. I tried very hard to get it straightened out only to have to sit on the phone for eternity,(press this number for that and that number for this, and so on and so on). And then I get some jerk in a far off country that I can't understand. I switched all of my banking over to Chase because when you call them you actually get a real Person to talk to. The stress level in that is immeasureablely less. | |
| Tora Bolduc | 1/10/12 |
| I will make this short and sweet... I need an Attorney who is not afraid of Bank of America to help me suit them for a derogatory loan, bad modification (including adding on illegal late charges), overcharging me for a year on my modification creating a further hardship, instead of reimbursing for overcharging kept money and applied to next month's payment. I was promised a new modification, on record I might add, due to the last one being not good and low and behold was told I was denied because I can afford my mortgage as I am not late. Well I have been late the last five months in a row so I don't know what in the heck they are looking at! I have been fighting this since 2007 with them and Countrywide... to whom sent me a check recently for $100 from a class action suit on PMI being bad (which I have not cashed yet due to the reasoning behind it)... well that is great but my PMI is still bad at $589 a month yes a month. Do you have any suggestions in FL that will help me? I know I have a good case, but just need someone to help me push it through. I appreciate your time in reading my reader's digest version... and any advice you can give me. | |
| Albright Newton F | 1/10/12 |
| Hello Chief Executive Officer or Marketing Manager, We at: EXODUS OF THE HOMELESS team would like to say we are rising to make the most royal movement of the homeless to have a home spiritually and physically. So our team with the help of “INVENTION OPPER” or commission to do an impossible task, we ask if your business can partner with us by purchasing from us our royal calendar, and t-shirt. By so doing we can achieve the most core part of our process; the purpose of our ministries and essence of vision is slightly set in “EXODUS OF THE HOMELESS BOOKLET”. Grateful to say, the support of “INVENTION OPPER” which is doing their best to help us do need additional partner so can your business support in this setting. Please feel free to go to our web site, and place your order which is deeply appreciated. Ph#323-817-9861 Email:invent@inventionopper.com Web Site: www.inventionopper.com Approved by: EXODUS OF THE HOMELESS Team and helper | |
| Sandra Jacob | 1/8/12 |
| Bank of America is our mortgage holder. We had gotten behind in two payments and in december 2010 contacted the 800 number for the total amount owed so we could bring it up to date. I was told that it would take time, by January 2011 still no response. Then I was called and told to apply for a modification to lower our interet rate, dumb me I did this and still paid my January payment. Two days later I received my mortgage payment back saying while we were under review for mod they could not accept our payment by February 5, 2011 we were in foreclosure status, you could have hit me with a building I tried to bring our payments up to date in December 2010 they would not accept it because again they did not have the total figure owed. This was a dirty and nasty way of trying to take possesion of our home. March 22, 2011 after numberous phone calls we paid over $5,000.00 to bring everything up to date lawyers fees etc... Our credit rating shows foreclosure we want that taken off it was done in a very underhanded way we still live in our home, there was no foreclosure. I will dispute this with media, lawyers, credit agencies whomever to correct this. I want the Corporate headquarters number now | |
| Jo | 1/5/12 |
| I paid my loan off on my home to B of A in 2004, they sent me a paid in full document not the original note marked paid. I have just now found out the release they sent me was not mine at all, and still have a lien filed against my home. If some lawyer can help with this please leave your information for me to contact. | |
| wire transfer problem | 12/29/11 |
| I really dont want to play the games with BOA,IT SEEMS LIKE they want to hold the international wire transfer money forever,then they could win more money! New year is coming,need to have that money for festival,dont understand why they always doing this all the time!!!!!!!!!!!!!!!!! | |
| Joyce | 12/28/11 |
| My sister has a loan that my Mother cosigned for and my Mother passes away in June. The house was left to all six kids. Because of this my sister is not going to finish paying the loan to the bank so we will loose the house. Is there anything we can do? | |
| Frank Hurst | 12/26/11 |
| To Whom It May Concern: Yet another reason to not get another account at BoA. On Friday of last week, I received my refund of my overpayment of my escrow account. I purchased this home in June of 2011 and told BoA that my taxes would be less than $100, as I am a disabled veteran in the State of Texas, and they provide a large discount for property taxes. BoA stated that they wouldn't be able to do anything about it until my tax bill came due, and they had proof of it. No problem, I'm used to corporations feeling that they are superior to everyone, and that no one they deal with has a shred of decency or honesty...particularly bankers, as they tend to spend time around other bankers and see such traits. BoA further stated that they wouldn't send my tax payment to the county until they received the bill. In October, I received my tax statement (showing I owed $61.00 in taxes...that is not a misprint, it is sixty-one) and dutifully sent it to BoA (expecting them to receive it three days after I sent it...after all, BoA states the same thing about anything THEY send). Apparently, in my ignorance, I didn't send it certified mail. In December, my wife sent an email asking if BoA had received the tax statement, and paid the taxes. BoA claimed they did not receive the statements, but without ANY documentation of any kind, decided to send the full amount in my escrow ($3800+) to the county. They further stated that if I wanted the overage to be returned, I would have to deal with the county. So, I called the county. They stated that if they received an overage, they would cash the check, apply whatever is required to my tax bill, and then send a letter to BoA asking them what to do with the overage. BoA would then fill out a form, send it back to Franklin County, and request the overage be sent to them. Franklin County would then send the money back to BoA (presumably, BoA would not receive it, but just in case they did), BoA would then eventually issue me a check. That scenario was entirely unacceptable, so I called BoA, and spoke to a gentleman named James, who took ownership of the problem. He corrected my tax bill, he corrected my escrow to reflect the correct amount of my taxes, and managed to get the refund check to me on Friday, Dec 23. So now, I took the check to the local BoA branch. After having to prove my identify through four pieces of ID, my wife and I got the check cashed. Only to be told, that because we don't have a checking account with BoA, we would be charged six dollars. Now six dollars isn't going to break me, but let me point something out to you. BoA has my mortgage of $195,000 (not by my choice, but BoA bought it from someone else, and presumably felt they could make a profit off of it). The interest rate on the mortgage is five percent. Over the life of the mortgage, BoA will PROFIT nearly $100,000. Further, we have a credit card with BoA. Its interest rate about 9%. We use that regularly, and rarely pay off the monthly balance. On top of all that, you kept my additional tax payment (of $3800) in escrow for six months...not paying interest to me on it. So here's what's bugging me. You can take the six dollar service fee, and stuff it so far up your ass, that it comes out your throat. You can further be assured, that in the interest of full disclosure, I will contact every person I know, pass by, or can contact through email, telephone, telegraph, carrier pigeon, smoke signal, or hieroglyphics, and let them know my opinion of Bank of America. | |
| Dell | 12/21/11 |
| Bank of America way of doing things is the worst i have ever seen. Never called and got a stright answer for the last year. My wife has a loan which she had no choice to have. Her husban passed away in 2008 and left withe a 975.00 a month payment. Thouht she had it sold until boa sent out an apraiser who could not speak elnglish,shot it down to very poor apraisel. She went several times and called for the last year to try to get her payment down, but not anyone showed interested to try to help, she wonted to do the right thing by keeping it or selling it and paying them off as the right thing to do. She still has it , rented out, with interest to buy it, if they don't allow the renters to buy it, guess she won't have any choice other than to let they have it. | |
| rm | 12/19/11 |
| I too have been forced to use Bank of America. My mortgage was transferred three time since the fall in the economy. I applied for a loan modification and the rate that was told to me if approved was 710.00. Well I set up automatic payments through my bank and have paid every month. Since then I was told because my 1st payment was short (843.00 and not 710.00) I was short 133.00 I was a month behind. I wrote a letter to the CEO and his assistant wrote back and tried to explain how my payments were applied. She even included their print out which I don't understand. I tried sending more each month but they seem to have it placed in partial and sometimes returning some money to me. I received a notice last week and now I'm TWO months behind yet I make my mortgage payment every month. Every time I call customer services they have no interest in helping even though they advertise they are willing to help or even give us option. This is my 1st home and my experience with Bank of American has been awful. | |
| Bobby | 12/12/11 |
| Im not sure who reads this. Im one of your customers. I dont like what I read about the company coming without constraint when it comes to coming for peoples homes. Math is math, I know what Barney Frank did to your company and what place he placed you in your way. So far, you have been great, The bank is a little busy at times... But I personally love the scanning of checks at the ATM. Please let the team that made that happen know I will never leave because of that. You guys offer a great banking mechanism, without apologie. Keep up the good work. Im part of the 99%. Bobby, SC | |
| Freemad | 12/13/11 |
| I contacted Debbie Cavers on October 24 with little to no help, trying to get a fixed rate. The last time I call her to get my mortgage payment paid. Because someone lock up my account and I could not pay online. I had to call in October (Teresa 7:55pm 10/17/2011) to have my payment pulled from my account, which they did with no late charge. But last month (account still lock) I received a late charge and I would like it waived. I cannot even get through to someone always a message or never the same person twice. Doesn’t anyone work directly with people when customers wants them too or is it only when BOA employees want to talk to people? That to me is poor customer service. I received a letter on 10/28/2011 from Katherine Szramel and call Debbie Cavier again with no response. I left her a message letting her know that I work the same time she works but with Fridays off, No Friday phone call yet and today is December 13, 2011 All I want is to make my loan a fixed rate loan. Tell me what papers you need form me and I will forward them to BOA. If nobody wants to talk send me a letter with what you want from me for a…Fixed rate loan like the promise after I got everything fixed. BOA has lied to me so many times, it because you can never speak to the same person twice. BOA is too big to help the middle class person, just keep sucking me dry. BOA still can not even keep to there word. | |
| Dennis | 12/13/11 |
| I have been with Bof A for over 25 years in 4 states and my branch manager is absolutely horrible. Inconsiderate,disrespectful and could care less if your a client or not.I have complained to the DM and she recommended I go to another branch.I have never seen such them care so less of their clients as I have inh this past year.We have 4 accounts with them and am moving them to Wells Fargo.Good bye | |
| BOA Employee | 12/9/11 |
| I am so sorry for all of your problems. I am a current BOA employee in the Credit Card division. I can tell you that the employees are also treated like shit. They have taken everything away from us, they lie, put policies into place that are impossible to follow so that they can take away our incentives. They never give us a straight answer on anything and when we question anything we get the run around. No one in upper management can clarify anything when asked. The stress is unbelieveable, many employees are out on stess leave and people who are there are depressed, stressed and the morale is terrible. We try and help the customers and while they say that " guest standards" are the most important thing, they make it impossible for us to help the customer. People need to know that BOA is full of shit with everything they say and do. They are a bunch of crooks who are lining their own pockets. | |
| TomC | 12/10/11 |
| Over a month ago I was pre-approved for a mortgage with Bank of America. Shortly after my wife and I found a house in the Villages, FL and started the mortgage process. The way it works with the Villages is the houses are typically finished so when one becomes available that you want there's a 30-day closing schedule. At first everything seemed to go on schedule, I had already scanned most of the needed documents. My turn around time was hours not days. I emailed most of the documents the day before Thanksgiving and didn't hear from them for over a week, I emailed them and asked if anything else was needed, they had a list of 6 items, which I supplied very quickly. I kept after them to get going on getting final approval because the closing was scheduled for December 8th. They told me I had all the approvals and were waiting for one item to get cleared. There is a restriction on the community because it is for people over 55. I pushed to get this cleared and they told me it would take 5 days so I knew I was in with penalties with the seller because I missed the deadline. I got a call on the day the closing was due that my "pre-approved" loan was being denied because is was to be our second home, not occupied as a primary home and it had the over 55 restriction. It was very clear in the beginning what the mortgage was for. My credit score is 825 have plenty of assets, much more than this $200,000 mortgage and my wife and I have about $180,000 in income through pensions and investments. I'd say it was a very safe bet. I wish I never went through the process with Bank of America and I will spread the word every chance I get to get this story out. | |
| Ron | 12/8/11 |
| Let me start by saying that I never ever wanted Bank of America. They were forced upon me beyond my control. They came in and took over two of my credit cards.... that changed names. Then they took over my Countrywide account and my Heloc account. Isn't it amazing how Bank of America can come in and destroy your life. For example. I had two wonderful non Bank of America credit cards that were always paid on time. They took over my accounts and jacked the interest rate up to 19% because they said the ecomy was bad and people wern't paying their credit cards. So I paid these cards off. Now, I am refinancing my home to get a lower interest rate on my house from 5% to 4 and 1/4% but OMGosh... what a mess. You will spend a lifetime on phone line with robotic answering machines. They will disconnect you, transfer you to wrong departments. When you actually reach a person, they will transfer you, loose your call, or disconnect you. There phones are a big joke. Expect all kinds of transfer, disconnects, on holds, false promises, false dates, no return calls, people not there after you return your call. Expect a million questions about your accounts and expect them still to end up in the wrong department to handle your requests. On Nov 4h I sent in a request for a subordination of my Heloc to be approved by Bank of America on my HELOC account. This is so I can proceed with my home loan. Even the people handling my refinance have never heard of anything like this taking so long. They say they received the request on Nov 11, 2011. They have put in escalation after escalation...which is in plain terms just an e-mail to the managers in the Subordination Department. They say, they work as a team, however... the front line people seem to protect the people you are suppossed to talk to. Take for instance Sherrell who said, "She would get right back to me." The next day she went on vacation. And Cody who was sincere in helping me, went and spoke to Francine Pertz and they seemed like they were getting it ready for noon. But noon came and went. Then they said they will call back before 6 p.m. That came and went. My mortgage people and myself have made numerous daily calls to these people with no final answer on the subordination, and today is December 8th, 2011. Keep in mind that these front line girls are very courtous and are really a line of defense that prevents you from talking to a subordination manager. But if you do manage to reach a subordination manager they just seem to be in limbo and are at a complete loss for an explanation on your subordination file (and are quick to transfer you) In conclusion, I am still waiting, but there must be some kind of law that they must respond to your requests within so many days. Instead, they have jeopardized my financial dealings without one care in the world. NOTE: Now I'm getting advertising from Bank of America in the mail requesting that I refinance my house with them to get a lower rate. OMGosh...they're kidding me??? | |
| Lia Brissey | 12/3/11 |
| Hi My name is Lia Brissey, I am presently in foreclosure with BOA...Jan 3rd selling my home on the court house steps. I have been on this property for 21 yrs. They don't care. I have never been in this situation so not sure of our rights but I do know the modifications are Bull ...They do nothing for the people but never ending paperwork and you are declined for everything I have a 2383.00 house payment 8.99% interest every month we had a hardship got behind and it has been a horrible circle ever since. BOA needs to be sued closed down. We the people need to fight them some how. I have been through so much that I know if we had alot of money to fight them we would win even being behind....I asked them to show me the paper work that gives them the right to foreclose and they have not produced it yet. I even asked them for help before getting behind...I can sit here and tell you story after story of what they have put us through...They have even givin me a modification and then let me make 836.81 payments for 8 months then refused payment and said it was not approved. The sad thing is we are working and can pay a house payment just not 2383.00 we have proven this time and time again...This Bank and people who stand behind this bank are heartless and I pray for them every night because one day they will have to pay a price for what they are doing to people...I even went 2.5 hours to an outreach program they offered and was told my modification would be done in 15 days and I would have a 1200.00 payment a month well that never happened also this bank has changed my principle amount from 247,500. to 259, how can they legally do this they also have I don't know how many signing documents you don't know what to do...The people they call customer service well that is a joke it is a mess We need a go getter attorney to fight this bank and make them suffer...Like the man on the news...I loved him winning and foreclosing the bank it was great...My contact #912-586-2407 or 912-294-4006 if you are interested in pulling together and going public and fighting this bank....Sincerely Lia Brissey | |
| Ethleen Thomas | 11/29/11 |
| I have a sent a letter to the CEO. Bank of America took over $8000 in charges for one year. I had a business Onetees Staffing and Nursing Services. This ruined my business and I had to close my business. I just do not understand how a bank can ruin a business. This shows that the bank was concerned only about the money and not the client. I am one person that the bank ruined their lives. I am asking that they look into this for me. This was a small business. I got into more and more debts because of this. The economy was bad and to survive I got into more and more trouble this is all because of the Bank of America. My address 8903 Maple Ave, Bowie, MD 20720. Thank you for taking the time to read my review. I look forward to hearing from you. Ethleen Thomas | |
| Claire | 11/28/11 |
| With my experience this bank doesn't deserve my 1 star rating. I would opt for a negative. Me and my fiance has seperate credit card accounts with BOA and I was calling to make a pay by phone on our accounts but when I went to pay for his account it was told to hold for an account manager (odd because this has never happened before), but wasn't concerned because I am an "AUTHORIZE USER" on the account. So a rep comes on and asks for my name and information. I did advise the rep I was authorize but apparently on his end I was not. Explaining to him all I wanted to do was make a payment he told me he couldn't assist me. I asked to speak to a supervisor and at this time I realize I wasn't directed to a account manager I was directed to the "FRAUD" department. I told the supervisor the same thing and this "Supervisor" was so disrespectful and right from the start pointed fingers. He accusing me of "stealing" because there was "suspicious" transaction on the account. Transactions that was made on his account but was shipped to our home address but just under my name. So livid at how I was being verbal abused I asked to speak to his manager and he refuse, stating that no one can help me with this account and I replied I need to talk to someone to complain about his actions. But still refused to transfer me. He then went to say that my reactions are making me look more guilty, I mean you are a supervisor, you could of approached the situation a lot more professional and to go straight from calling me a theif, that was discrimination. I literally told him that "how can I be stealing if I'm just calling to make a payment. I'm not taking money, I'm giving you money"...Later on that same day, my fiance was able to call them and "CONFIRM" those transactions as well as make a payment. Apparently, we wanted to be sure so we called again and same department been saying that it takes 24-48hrs to clear but confirms they show the notes on the confirmation and payment. Funny thing is that their "CUSTOMER SERVICE" department can release information to me but when it comes to "FRAUD" department, they are heartless and rude. Not only we had problems with our first conversations but ALL conversations with this department. My fiance, the primary account holder, was mis-treated as well. He called and gave his SSN,home address, birthdate and yet they wanted more information to confirm it was him. They told him they had access to public records and wanted him to name a relative and their birthdate, at this point he authorized me to hop on the phone and then I gave him his brother's information and our son's information and the reps says they're not on the list. Trying all means I called their customer services department and see if I could get help with filing a complaint, apparently I am only able to "MAIL" my complaint. Knowing this is all suspicious and we were fed up with their inadequate services, we gave up trying because they gave us the impression that they will not release the "hold/block" on the card and that only their department can release it. Speaking to our attorney, we are considering filing a credit card slander on this company if nothing is done to correct this "hold/block" and nothing is done to those representitives/supervisors that has discriminated us. | |
| penny | 11/22/11 |
| ive been with bank of america for 50 years and now that im a senior have been treated terrible first i signed on to my online checking account and someone elses name was on my account i had to go in to the bank with lots of ids to get it put bavk in my name ive never bounced a check and had a credit card for 40 years when i paid it off in full they canceled it and said i didnt meet there criteria, my son in calif was upside down in house in calif and after trying to negotiate with them for 2 years they forclosed when his wife was ill in bed with cancer and then sold there house for 250,000 less than they paid but wouldnt negotiate with them and there went there 80,000 down payment. in the last two months ive had my account hacked got a new debit card but went to use it as credit again wrong zip code was put on the card. i think they along with there pals in congress and the senate should all be kicked out without there pensions as they have just about ruined my retirement and now im working part time the whole system is a joke and i say put your money under the mattress its cheaper and safer. | |
| Jan craig | 11/22/11 |
| All I can say IS that if I was Bank Of America I wouldn't want any of this posted,no one has anything good to say! My husband and I have been getting the run around for the better part of a year! This has even driven me to tears, we tried to get a modification because we are so upside down on our house and due to a severe medical condition I developed we thought that we could ease some of our debt thru modification, WHAT A JOKE!! I want Bank of America to know that they are heartless, wicked people that have nothing good to offer there clients. I did not choose them as my mortgage lender, they bought my loan and I AM STUCK! We have tried everything to correct a very bad situation and now we are trying a lawyer. BAD, BAD, BAD..... | |
| Sarah | 11/21/11 |
| HOME: 6111 Groen Ct., Allendale, MI 49401 LENDER: Bank of America MORTGAGE # 138781360 During my application for Obama’s Home Modification Loan ........... BANK OF AMERICA SOLD MY HOME TO FANNY MAE FOR $103,200 And told to vacate by January 28, 2012 I find this appalling since I offered the Bank of America $140,000 which they refused and then sold it to Fanny Mae for $37,000 less WHY? | |
| Richard & Helen Hanesworth | 11/19/11 |
| This is our first experience with Bank Of America. My husband and I have purchased 6 homes in our lifetime. Our credit ratings are over 800. We have NEVER EVER dealt with a bank with such incompetent staff and customer service. They have had us submit more and more and more data; it has been an unending paper trail; just when we think they have finally gotten everything they need they come up with a new request. Absolute paranoia on their part. So they were burnt,bailed out, and now we, reputable customers who pay our bills, have assets, we are treated like some kind of scum. And really, most of the people we are dealing with on our app are not the sharpest knives in the drawer, no matter what they think. If you work in the banking industry and you have the power and decision making authority on loans, then PLEASE can you learn how to spell the work "due" instead of using the word "do". LOL. In our case we are talking of a loan of under $50K. Our whole experience with BOA has been a complete mess. In hindsight we completely regret ever having given them the opportunity to initiate our mortgage loan. At this point, if we get through the closing and get this behind us, we will attempt to bump our complaints up the ladder. | |
| Charlene | 11/19/11 |
| I agree with the comments about the poor serice at BOA. For years I went with my instincts and avoided BOA. Then I went insane and opened an account with them. I found myself in overdraft hell. After a year of extremely inadequate service I moved my account. Earlier this year I received a notice in the mail stating there was a class action case against BOA. This month a judge made the final decision against BOA. All I want is to know when I will receive a check giving back some of the overdraft fees BOA charged me. After I receive my check the earth can open up and engulf BOA. I doubt many sane humans will miss them. If anyone knows the answer please contact me at ceb108@gmail.com. Thankyou. | |
| No Fan But | 11/17/11 |
| Complaints might be taken more seriously if you take the time to spell and use proper punctuation. Honestly some of you sound like 4 year olds and your messages should be displayed in crayon. Nonetheless, Bank of America is an awful organization that provides what I would consider to be not just the lowest level of customer service on Earth, but do it on purpose in order to keep a majority of people finding the assistance they deserve. | |
| brian star | 11/18/11 |
| I called customer service and talked with a manager after the phone operator called me and was rude.The manager heard my story and said since she there employee was wrong we bank of america will be sending you something for your problems.The lady said it would be much but its a little something!Right more B.S. its been a month and a half and I never recieved anything from them for my problems it was more like a empty promise to shut you up and hopefully you forget. | |
| TB | 11/18/11 |
| Fisrt of all, I doubt that these blogs get read except by people like you and I. I had a simple request for them to put a hold on a transaction and they refuse. The person that I originally talked with only noted that "customer inquired about acct". WRONG!WRONG!WRONG! I asked to hold this transaction, they did it before and now $6500 later They wont do it again???? why not? After talking with a VP I got no where, so I am eating the loss and claiming it on my taxes. :( Of course there is much more to this than what I written. One thing that I have done is, I use a different CC and I havent used BoA CC for 6 months and I dont plan on using it anytime soon. I am transfering my balance to a "BETTER" bank where they have treated me just fine and any interest from the acct, they will get. Last thing that I do is tell everybody and their brother about my experience with BoA | |
| Lisa | 11/11/11 |
| Im a BofA customer they have cancelled my house insurance on their own. They said I never lived her and that I abandoned the property. The problem is you can never talk back to the person you orginally start with. Everyone from the Presidents Office calls you but they never have any answers. Its all a joke! I have an atty but he said wait until they file and then go to the hearing and tell them in your answer how they play so many games with your time and that they have no clue what's going on. As a matter of fact for all of you going to court tell the judge or magristrate to try calling from his bench. I guarantee he will never get through or find anyone to help you....In the mean time I will keep praying for all of us. | |
| Renee C | 11/1/11 |
| We then in the beginning of 2010 we started the process all over to try for a modification of our mortgage with Home Loan Services. We again submitted everything they asked for and following up weekly with Home Loan Services with no luck then in September 2010 our mortgage was sold or transferred again to Bank of America well we were in the middle of modification with Home Loan Services. We then in October 2010 contacted a foreclosure counselor and scheduled an appointment with her on December 6, 2010 submitted all requested information she finally got somewhere with Bank of America (so we thought) and scheduled an appointment with BoA, bank attorney, our counselor and us. In the meeting it was agreed that we would go into a 3 month forbearance agreement/trial period. We completed the forbearance as they asked of us and then submitted more repeat requested information and then we have called every week or every other week to see how things are coming. I have a complete list of dates and times I called and what I was told of which every time I called I got different information as to what I should or shouldn't be doing. From April 2011 I have been told that Omari Miles is the person that has our case but they could not give me his phone number or transfer me to his phone. They claim they sent him e-mails each time I call but I hear nothing. Then after getting down right nasty with them we finally get papers for our final modification and we again complete and sign everything that is asked of us and sent in by the deadline. We thought it was all said and done starting Oct. 1 2011. But then I called to confirm that we were all set and the person from BoA said no it looks like there is an error on the papers that BoA completed because they forgot to include the balloon in the final modification papers and that we should just wait for papers to come in the mail. Well shocking | |
| M and M | 10/30/11 |
| I had a loan with BofA. I called about the terms of the loan. The person I spoke with said the loan was "odd." Because my payments were for "interest only" as if it were a credit card....I asked for the original documents..the original agreement, terms, interest rate..and they sent me a statement of the current terms, and a record of payments for last year. I called again. The representative stated that the loan was definitely "strange," refused to tell me what was "strange" about it. The person said the documents that were sent were all the documents BofA had. Great..the loan is messed up..I cam paying way more than I should and I don't know how or when this was loan was changed.. BofA is the worst bank in the world..absolutely. I had a "child saving account" years ago that BofA "lost" the record for. I couldn't get my pennies back..I wonder why I trusted them again.. I recommend everyone take my "two times burned" advice and don't deal with this bank. | |
| Daniel Jenkins | 10/28/11 |
| I have been with bank of America for a while now and once again they have made me feel like I am stupid and have had no education. I called a few days ago and spoke to a representative regarding my account due to some confusion I was having and why I was being charged so many overdraft fees. The representative that I spoke to was Bonnie and at the beginning of our conversation she seemed for nice. In the middle of our conversation Bonnie started to change her mood and I guess thought that it would be great customer service to to start bashing my intellect and to tell me that it was obviouse that I didn't understand how to balance my check book. Bonnie kept repeating her self asking me to get my checkbook to look at my registry. I tried explaining to Bonnie that I very rarely right checks and I don't think that would help. I do on line banking as well as getting text messages when my account gets to a low balance. In the end I completely understand that it is my responsibility and my fault that my account is in the negative but at the same time when a customer calls for help he or she doesn't want to feel like they were just bashed for asking fora little help. I believe that no matter what your bank that you trust with holding your hard working money should always try to make you feel like they are there for you and always willing to help in any way. Instead I was talked down to and made she made me feel like she was smarter and a better person then I was. No customer should ever feel like that! I would really appreciate if a CEO of bank of America could contact me back at there convenience at 951-219-6412. Thank you so very much for taking the time to listen to me. | |
| Betty S. | 10/25/11 |
| They are taking my house too.I think maybe everyone should claim bankruptcy and not send them anything as they are claiming. They must have sent me a hundred modification packs,I am gettting divorce and my husband doesn't care, he would not help and his name is on mortgage. I don't think that would even help. My divorce lawyer who is an ass, told me to file chapter 13 bankruptcy. Another lawyer said I can't file without a job. If I had a job I could pay my mortgage. If I didn't have the lawyers I would probable have my payments. I am 61 years old and dealing with Boa. I don't even have money to move and live somewhere else. go figure, maybe we should all sue BOA for harassment! | |
| wesley leon alley sr. | 10/19/11 |
| as much as i would like and have tryed to fix and instead fight ! it,s a simple task yet can,t or won,t be fix,ed ? it has to do with a | |
| Rachel | 10/18/11 |
| I just got done talking to ceo/presidents office to have a 7 month problem fixed it wasent 1 hour later and bank of america call center is calling asking about it not once but 6 times in 2 hours do you guys ever read your computer notes on the account before you call.I cant believe the scams this company pulls.We cant wave a late fee till its paid.Really that sounds a little fishy to me.Can i get a comformation number on waving the late fee,umm.. you have my word on it.No i would like a conformation number.Ten minuites of arguing with a call center worker after I asked to talk to a supervisor or manager this girl named lashanda told me they were short staffed and the manager was busy,bull crap if i ask to speak with a manager you get him for me dont give me were short staffed its not my problem.I cant wait to refiniance thru a normal bank that cares about there customers. | |
| mr.wesley l. alley sr. | 10/19/11 |
| well i see this must be the place ? i will add more and should not wait. i have tryed for a yr to change from jr. to sr. when it,s the very house i am buying there trying to put it in my son,s jr.name ? it,s a small thing really but none the less thats how things go bad and wars begain ! one or the other i have tryed and tryed ! and so has my son.please bank of america corporate headquarters will you get it right ? mine is mine and his is his . the numbers are not the same so it should be even easyer to understand ? the banks here i have talked to was like trying to pull teeth from a lion to get them too under stand and stiill had to do it over the phone and press number one and should not have to and your name america should not even have it ? but now i see english for you is hard to please.maybe you should sell out to us bank and give your selfs a rest ? i,ll give you a 30 day lead then i,am going to them ! good by .from mr.alley ( SR. ) ( SR. ) (SR.) GET IT SR.OK | |
| Phil | 10/19/11 |
| Bank of America Corporate Contacts Contacts in the corporate offices of Bank of America The following are contact numbers and emails for the corporate office of employees whose job is to specifically address all complaints on behalf of the company. If complaints are not answered or provided adequate attention, I would suggest going online and filing a complaint with the OCC, Office of the Comptroller of the Currency, the agency that regulates national banks www.occ.treas.gov/. The corporate office MUST respond to both the consumer and the OCC. So if you are unable to get your issue resolved or feel there is questionable behavior or handling of accounts, I would go directly to the OCC or call/email a BOA manager. Better yet cc everyone on the list; calling is always a good option as well, as sometimes the issues can be resolved immediately. Evelyn Upstill, manager 714-579-8533 evelyn.upstill@bankofamerica.com Susan Smith, manager 302-457-5840 susan.a.smith@bankofamerica.com Renee Holmes, manager 813-832-0371 renee.e.holmes@bankofamerica.com Kasey Dressler, manager 702-249-7440 kasey.e.dressler@bankofamerica.com Christina Yuschak, manager 302-457-5811 christina.yuschak@bankofamerica.com Scott McGhghy, manager 602-597-2746 scott.mcghghy@bankofamerica.com Cassandra Dejurnett, asst manager 714-579-8511 cassandra.g.dejurnett@bankofamerica.com Norma Adams 714-579.8510 norma.j.adams@bankofamerica.com Karin Herndon 714-579-8526 Karin.l.herndon@bankofamerica.com Claudia Amaya 714-579-8522 claudia.j.amaya@bankofamerica.com Bridgett Loya 714-579-8525 bridgette.m.loya@baml.com Derek Kaltenbach 714-579-8515 derek.kaltenbach@bankofamerica.com Celestina Burresch 714-579-8527 celestina.burresch@bankofamerica.com Andrea Lowry 714-579-8529 andrea.m.lowry@bankofamerica.com Yvonne Gonzales 714-579-8520 yvonne.gonzales@bankofamerica.com Janelle Worthen 714-579-8521 janelle.worthen@bankofamerica.com Adriana Valdez 714-579-8524 adriana.m.valdez@bankofamerica.com Kerrie Roberts 714-579-8519 kerrie.a.roberts@bankofamerica.com Carlos Pena 714-579-8523 carlos.j.pena@bankofamerica.com Asuncion Ngaosi 714-579-8516 asuncion.c.ngaosi@bankofamerica.com Additional #’s 714-579-8513 714-579-8514 714-579-8518 714-579-8512 714-579-8517 714-579-8527 714-579-8528 | |
| Laurie S | 10/17/11 |
| So I get a call tonight stating I did not pay my Oct 2011 payment. Yet on oct 1, 2011 I walked a check into a branch handed it to the teller. Got a receipt and the check was posted from my account on 10/4/2011. No one can resolve this for me, I am not able to fax in proof. This is the second time this has happened. They messed up my account last year when B of A bought my mortg. from a company that was bought out by them. Last time I had to go through corp. channels to get this resolved. It took 4 months since my account was being handled overseas. This is crazy. monkeys at a zoo handle things better. Funny ever time I go in they ask if i want a free checking since they have my morg---NO WAY----I would really be in trouble---they would lose all my money!!!!!!! Get rid of B of A---don't use them for anything!!!!!! oh--don't forget they want to charge for you to use your debit card now. | |
| n hoosier | 10/17/11 |
| Currently striving for a deed in lieu with BOA since August 2011. They said home has to be listed on the market for sale (fair market value, not appraised value) for 75 to 90 days, then someone(?) will approve of a deed in lieu. Basically, you will never get any voluntary courteous response from them as far as the status or progress of the situation. The only response I received is from their lawyers concerning foreclosure and auction of the home. Attorneys have no concept that you've filed for a deed in lieu. BOA can't/won't contact the lawyers, therefore you are the mediator between BOA and these attorneys who are acting on their behalf. In my situation, it is now a race against time. Attorneys have set a date (Nov.1) for foreclosure/auction of the home.However, I was told to contact BOA within 7 to 10 days to see if DIL was approved, then they say they may need another set of updated paperwork (nearly 35 pages)and another home inspection and appraisal! With the process being so slow, it's a miracle if we can meet the November 1 deadline. It's almost like BOA would prefer doing a foreclosure, despite all I've read on the internet about banks preferring a DIL to save on court costs, attorney fees, etc. I've learned to constantly be in contact with them, asking many questions, documentating conversations,having great patience, hoping to save my credit somewhat. Hope this will help someone who is considering a DIL. Even though I can't afford an attorney to represent me, I can truly see the benefit of having one. | |
| Andrew Stith | 10/15/11 |
| I am extremely impressed with the service and professional capabilities of Mr. Juronn Olivier at your branch located in Mattapan, Massachusetts. He assisted my 90 year old mother(Mrs. Muriel Patton) in getting an ATM card and correcting the problems related to that matter. He identified the problem and took action to correct the problem. He was courteous,polite and very patient. He was quite knowledgeable. When my mother experienced difficulty using the card in the telephone store next to your branch office, Mr. Olivier interrupted his lunch to visit the telephone office to correct the problem that the telephone office/my mother had paying her bill. I hope you will inform Mr. Olivier that we are very pleased with him and the services he provided us. You have outstanding professional and a valued employee. Andrew Stith (508)697-3065 155 Auburn Street Bridgewater, Massachusetts 02324 | |
| J L H | 10/16/11 |
| I am writing to the corporate idiots of BOA. First of all, you got bailed out by the government because of your stupidity, poor judgement, and fraudulent loans. Then you start jacking with the banking fee's. I guess the government bailout wasn't enough. You need more money for those HIGH priced washrooms where you piss , just like the money you've pissed away from your customers. Now you want to charge $5 a month for debit card fees , and you have the nerve to say quote " we will like it". You people are FRIKKIN MORONS . Now here is the kicker.You sponsored the NASCAR race last night in Charlotte NC. How much was that little deal? You mean to tell me you can afford to sponsor a car race and then have the nerve to change all your banking fees. Pardon my language to all who might read this . BOA, your FUCKING IN SANE. I hope the CEO can sleep at night with all that he has done. Look at yourself in the mirror pal, what and what do you really see? YUORS TRULY JLH Glendale AZ | |
| Lynn, California | 10/16/11 |
| HELLO TO CORPORATE EXECUTIVES READING ... PLEASE, we just want a reasonable PITI to start making our monthly payments (currently at 7.25% INTEREST ON A VA LOAN) ... PLEASE contact your LOAN MITIGATION DEPT on Loan 9353829 ... and ASK THEM TO STOP FORECLOSURE AND GET US ON A REASONABLE PITI ... that is all we have asked since NOV 2008 when company (hubby been at for 20+ years cut 5,000 employee pay across the board) ... economic circumstances (beyond our control since Jan 2009) hurt us ... and the $1249 a month payments we wanted reduced to say $1000 or so ... and now we have gone through since Countrywide / Bank of America takeover ... LIVING HELL ... we did EVERYTHING your representatives asked us until Dec. 2010 ... over and over and over and over we sent paperwork / pay stubs / ... etc ... we went through our 1 year emergency funds, used all savings, used 50% allotted 401K funds to keep up WHILE YOUR REPS WERE "wORKING SOMETHING OUT" (AT BAC HOME LOANS ... shysters all) ... AND NOW WHILE YOUR LOAN MITIGATION DEPT has sent an appraiser out and said they needed another 20-30 days to wrap it up ... WE GET FORECLOSURE SALE PAPERS TAPED TO OUR FRONT DOOR ... SAY WHAT ???? SO ONCE AGAIN one dept is going one direction negating all the wonderful help from another dept ... HERE IS WHAT NIGHTMARE WE HAVE GONE THROUGH WITH YOUR INCOMPETENT STAFF IN YOUR NON- NORTH CAROLINA LOCATIONS ... for now ALMOST 3 YEARS ... Due to cross the board pay cuts & medical insurance costs going to $600 a month from zero, we tried with Countrywide and then with Bank of America to get our VA Loan modified since NOVEMBER 2008. Home is valued at $250,000 (down from $400,000) and similar home sold $275,000 with our mortgage at $104,000 (now up to $118,000 with late penalties) and VA GUARANTEED ... were told in Jan/Feb of 2011 (NOW OVER 2 YEARS LATER by a great rep named Frank that BofA just needed another 20-30 days to wrap it up (we have now spent ALL OF OUR SAVINGS, SOLD ASSETS, ETC ... and owe NO ONE BUT Countrywide/BofA ... to be told on the SEVENTH TIME WE HAVE PROCESSED AND REPROCESSED LOAN PAPEWORK that the modification was cancelled 6 months ago ... and everything ONCE AGAIN WAS LOST or MISSING ... AND GUESS WHAT? A private party in BRANDON FLORIDA GOT OUR PACKET OF PRIVATE INFORMATION ... That's right ... SOMEONE WITHIN BANK OF AMERICA HAD MAILED ALL OUR INFORMATION AND TWO PAYMENTS (US POSTAL MONEY ORDERS TO ANOTHER PERSON / CUSTOMER ???) ... the loss of these payments caused us to be late in Jan 2011 and Feb 2011 ... and we tried to get this cleared up that there was a postal problem ... Bank of AMerica REFUSED TO TO ACCEPT PAYMENTS ... WE HIRED A PROFESSIONAL TO GET OUR LOAN MODIFIED with LOAN MITAGATION DEPT and get Bank of America to accept payments once again ... and while THE LOAN MITIGATION in Bank of America is working with this Professional to streamline / modify our VA Loan they are doing another appraisal (just this week) so everything was looking GREAT !!! ... we get a notice on our door today, SUNDAY that our house has been in foreclosure proceedings (through another dept??? ) and will be put up FOR SALE 11/08/2011 ... BANK OF AMERICA WILL GET OUR $225,000 ++ VALUED HOME, AND THE VA DEPT (or Fannie Mae or whomeever GOVT ENTITY) WILL PAY BANK OF AMERICA THE $105,000 to $118,000 LOAN GUARANTEE ... we will walk away with B OF A STEALING OUR HOME AND STEALING FROM THE GOVERNMENT (AND TAXPAYERS) ... UNLESS THEIR LOAN MITIGATION DEPT CAN FIGURE OUT WHO IS DOING ALL THIS ... AND NOW WE HAVE TO WASTE MONIES TO HIRE AN ATTORNEY TO TRY TO STOP THE SALE AND DELAY WHATEVER UNTIL PAPERWORK PROBLEMS are figured out OR WE ARE HOMELESS ... Horrible way to treat a VIETNAM VET who IS EMPLOYED YET WE TOOK PAY CUTS / COSTS INCREASED to make a reasonable mortgage payment of 35% of take home pay, to turn into 65% of our take home pay ... interest rate by the way is 7.25% ... WE NEVER HAD ANY PROBLEMS ... AND WE HAVE NO CREDIT CARD DEBTS ... NO CAR PAYMENTS ... we buy everything with cash ... great credit until Countrywide / Bank of America WAITED SO LONG TO HELP THAT THINGS BECAME A NIGHTMARE ... SELL THE HOUSE??? THERE ARE DOZENS FOR SALE IN THE NEIGHBOR HOOOD ... only ones making money are B OF A & THE REALTORS ... SOME ONE AT BANK OF AMERICA NEEDS TO GET A STREAMLINE POWER TO just QUICKLY DO THE MATH AND reprint THE STATEMENTS ... how hard can that be ???? make sense AND THEN make cents /DOLLARS ... really Bank of America ... DO YOU WANT A 12 year old home that needs painting on the outside, the inside, new carpeting ... we don't even hae the new granite type counters ... we love our home and told your reps we could afford $900-1000 PITI versus $1100 to the $1249 (with late charge penalties) ... AND THEY COULD NOT EVEN EASILY DO THIS AFTER SEVEN TIMES SUBMITTING PILES AND PILES OF PAPERWORK ... Husband has worked for THE SAME COMPANY FOR 25+ years ... IT IS THE ECONOMY ... the cut in pay (perhaps temporary) ... WE ARE NOT UNEMPLOYED and WE ARE NOT UPSIDE DOWN ... SO WHY WOULD YOU GO THROUGH ALL THIS ???????? Like the other woman ... I am embarrassed and hopeless because of the lack of cooperation / and help (your letters say you want to but your staff and BAC LOAN creditors are HORRIBLE) and your actions are you don't ... I only hope that someone in your Loan Mitigation Dept is truly kind, gracious and professional with the power to adjust our loan # 9353829 ... so we can get back on track making monthly payments on time ... HELP HELP HELP HELP ... ONE OF YOU UPPER CRUST BIG SHOTS can you call your loan mitigation dept and ask about what all we have gone through and get someone to start accepting payments and stop the sale of our home (it isn't just a house, it is a home, we have been here for almost 12 years ... ) ... THANK YOU THANK YOU ... and I will be happy to change my 1 star to 5 stars ... I do not want to go through an attorney and all this ... WE JUST WANT TO MAKE A REASONABLE PITI PAYMENT TO YOU AND KEEP OUR HOME ... THANK YOU ... | |
| Karen | 10/11/11 |
| Their employees do not care and do not know their own policy and procedures. The information they give out jepordizes customers. All mortgage foreclosures should be brought to a halt. Some of the employees have a bad attitude since Bank of America has announced that they are laying off hundreds of employees. This is not the right attitude to have, they come accross with a "I don't care" attitude that makes bad situations worse. We can all work together to make things better and improve someone else's situation. They really need to be investigated! | |
| mike | 10/9/11 |
| Worst possible mortage bank I have delt with I make all my payments and still get letters stating im 2 months behind my ass!Then to get ahold of someone to fix the problem is even more stress full you get a run around.Im going on 7 months with no coupon book or statements to make my house house payments.Isnt this against the law??? | |
| John | 10/3/11 |
| I will tell ever Customer of Bank of America, I am a little lost by there unethical Criminal Stealing ways. These Crooks Need to understand how it works. I'll give you a lesson. When I was on a Jury September 21st 2007. Ware County Waycross Georgia. Alma Telephone company vs Suntrust bank. I think we the Jury spoke most clear when we said you cannot go into a account and Attach a fee without the consent of the customer. And In My particular Case cost me to go into a Negative Balance. Pretty sure When we made are Ruling It became case law. Just because Bank of America sends out a letter doesn't make it so. I never got any letter. and I still need to agree to it and have not. Please tell your friends and family lets drop Bank of America. Hire an attorney tell them of the time and date above and where. Bank of America is Breaking the Law! | |
| roseann ventura | 10/4/11 |
| after losing my position and having adecress in pay i have been applying for a modification for the past year in a half, i aws even told by one of your idiotic employees Chris Boyd that i was jerked around enough i was modified1 Then a month later was told i was,t how about that. I cant seem to understand how i got the mortgage in the first place because i made 13.00 dollars an hour as i salon manager plus tips,commision ect. OH ITHINK It could have been that 75.000.00 that i put down of my dead mothers hard earned money! now after working for the same employer for four years was swithched to a different location witch was alarge decress in my income and had to find another job making a little more and trying to get back on track. but when your working with a bank full of idiots that don,t know what there doing it is quite hard . this is the last modification effort, iwas just told last week by this new modification guy that the bank faxes for free after paying it to be sent and having morons telling me they just dont have it. when i recieve that forclosure notice i will be joing a class action lawsuit against the bank and i can't wait to play the recorded conversation i have of mr. christopher boyd of telling me i have been jerked around enough i'm modified!These lawyers just can't wait SO COME ON BAC MESS UP I CANT WAIT BUY THE WAY WHAT KIND OF EDUCATION DO THESE PEOPLE HAVE? Can like anyonejust get a job there? Finest institution my ass.Seems to me you will be out of business soon ,have a nice sleep tonight for what you are doing to people! | |
| MC | 10/5/11 |
| BOA, why are you stalking me about my mortgage payment? I am current. As I told you on Saturday, Sunday, Monday, Tuesday, and now Wednesday -- the next one will be paid during the grace period, which is 10 days from now. Hey--unless you are paying me to take your calls, I am not going to have the money any sooner! OH! And by the way, you can't report me as being late when YOUR website is down for 3 days so no one can get a payment through! Not that it matters anymore...my credit is shot from all the late payments made while waiting in vain for you to send me the packet for the modification you promised...3 times. I'm still waiting...because I'm too upside down in my home to do anything else. Thanks guys. | |
| Gordon Standridge | 10/2/11 |
| Do not waste valuable time and energy trying to straigthen out problems with BOA yourself. They have corporate lawyers. Get youself one. Let the lawyers duke it out. If that doesn't work, file bankruptcy. They got bailed out by our tax dollars that we didn't approve. Where's your bailout? Oh they didn't give you yours? You must not be as good of a customer as they tell you you are. | |
| Ardell Holmes | 10/2/11 |
| I am totaly disillusioned by the recent action of bank of America. Your descion to eliminate 30,000 jobs mainly to increase your profits is unamerican in my opinion.If that is what you consider good marketing strategy, you are way off base. those people along with people that feel as I do could put you out of busines!!!! | |
| John Abimbola | 10/2/11 |
| I am a graduate of Banking & Finance. I graduated with Distinction.I have enough of years experiences in Banking profession.Also I have finished my National Youth Service Corps.I am interested to work with Bank of America.I am very hardworking and honesty.I will serve in the best of my capacities, faithfully,diligently and in accordance to the rules and regulations of the management of the Bank.I will be very glad If my request can be granted.My mobile phone number is +2347061022846.Thanks,God will bless you. | |
| K.M.G | 9/29/11 |
| my brother in law passed away about 3 years ago. He had savings and checking with bank america, I notified the bank when he died, sent all the paper work. At the time he had money taken out of savings and put into checking to take care of his bills, when I notified the bank they stopped that right away. A year later they started it up again when I called they said due to privacy they can't tell me anything, which I understand but who gave them the right to start it up again, there were no other people on his account which is why the money is still in the bank for now. I get statements sent to my house in his name, even thought they know he is deceased, now i get a statement stating that for some reason tax or something that they are returning .01 cent to his account, I have gotten about six of these statements, really, is it worth the postage and paper it is sent on for .01 cent. You said you were going to turn the money over to the state do it... His brothers and sisters are all in the mid 60's to early 80/s and cannot afford to go to Maine and go through all the legal stuff to get the what $26,000. in the accounts... but you are wasting money like crazy with mailing this... for one cent... he's deceased..... you already got his money..... just stop...... please........... | |
| Quintena Bledsoe | 9/30/11 |
| Thank you for using the Better Business Bureau's Online Complaint System. Filed on : September 30 2011 Filed by : Quintena Bledsoe Filed against : Bank of America 100 N Tryon St. Mailcode Nc 1-007-18-01 Charlotte NC 28255-0001 Complaint Description: Bank of America does not value customer they only value money NOT COOL! I have been with Bank of America off and on more on than off since 2006. I thought Bank of America did what they said they would do, Value customers and they do not do that. I cannot even count how many times I have bent over backwards to make sure I do not complain to BBB.It seems that nobody is concerned about the customers or well being they are only concerned about Bank of America. Why do we need Bank of America if they are always making customers unhappy? The customer service rep. have no empathy or understanding to the customers complaints and they do not have concern. I work in a call center environment and I bend over backwards EVERYDAY to keep and make sure my customers get off the phone happy. I do not want the company I am working for to be dragged into the ground even more than they already have. Why make an issue escalate higher when you can resolve it at the lowest level. WHY Because Bank of America do not care anymore they have gotten away from lets see what the root cause of the issue is before we pass judgement. Bank of America has forgotten that there are still many good customers out there that value Bank of America. I for one always brag about how awesome bank of America is for addressing my issues as they need to be. When people ask for suggestions I say Bank of America hands down. I am so tired of bragging about and company that does not care about me and my well being. If a company ONLY cares about the company then the company does not need to be in business! I am once again shocked and applaud at Bank of America as I the customer was only doing what was showing available in our accounts. If the online banking is showing incorrect information then it is something that should be addressed with whomever fixing these issues. I do not go into overdraft everyday and this one time of unfair treatment is not cool by any means at all. My fiance is in Afghanistan and he does not need to be upset because of overdraft issues. If we are wrong we admit we are wrong and we take it like the adults that we are. I only make complaints when I know the company is wrong and this time Bank of America is WRONG and I do not feel this is fair by any means necessary. Your Desired Resolution: The overdraft fees to be waived and the account to reflect good standing! I also request a letter of apology from Bank of America, | |
| BK Harvey | 9/30/11 |
| The online banking site has been down all day. I began at about 8am and it is now 1:40pm and it is still down apparently for maintenance. Maintenance should be done from midnight on when people are not likely to need online banking. I called my local bank and was on hold for 25 minutes. Moreover, I REFUSE to pay $5.00 a month for my debit card. At the end of December, I'll be cancelling. Any more inconveniences and I'll change banks. | |
| linda | 9/30/11 |
| Shame on you Bank of America, in a time where people are struggling to make ends meet and to feed their families, your charging them more money, nice to know you care about your customers as well as America. I'm glad I am not a customer, if I was I sure wouldn't be anymore!! | |
| BK | 9/30/11 |
| Once again I tried banking online. Since approx 8:30 AM until now 6:00 PM online banking is not available. Again, I suggest maintenance be done from midnight on when people are not trying to do banking. This is really poor service. It's poor enough to go looking for another bank, and there are plenty! | |
| BK | 10/1/11 |
| For a complete 24 hrs online banking has been unavailable. I started yesterday morning about 8:30 am. Today at 9:30 am it is still unavailable. This inconvenience along with the $5 debit card fee is enough reason to leave BOA. I'll be looking into using my credit union as my primary bank | |
| christine barber | 9/23/11 |
| bank of america is for the birds....................enough said | |
| Precious | 9/22/11 |
| FIRST OF ALL I CAN'T BELIEVE THAT BOA IS STILL IN BUSINESS BC NOT 1 OF THESE WRITE UPS ARE POSITIVE. HERS MY STORY, BACK IN 2010 MY HUSBAND WAS LAID OFF AND I COMTACTED MY MORTGAGE COMPANY WHO WAS WILSHIRE AND THEY HAD PUT ME ON A MODIFICATION TRAIL TO SEE IF I COULD HANDLE THE LOWERED PAYMENTS FOR 6 MONTHS. SO I DID PAY MY PAYMENTS EVERY MONTH ON TIME SO DURING THE COMPLETION OF THE MODIFICATION BOA BOUGHT MY LOAN. WE WERE LIKE DAMN WE IN TROUBLE NOW. SURE ENOUGH ONCE I STARTED TALKING TO BOA THEY HAD NO RECORDS (THEY SAY) OF THE MODIFIATION. SO THEREFOR I WENT ROUNDS WITH THEM HALF THE TIME HAVING A PERSON THAT DIDN'T SPEAK CLEAR ENGLISH ASKING WAY CAN'T THRY GRANT WHAT MY LAST COMPANY WAS OFFERING, AND THEY SAID NO WE HAVE TO DO OUR OWN WORK OUT MOFIFICATION. SO I SAID OK BUT WHEN THEY DID IT, OUR PAYMENTS WERE GOING TO BE SAME AS WHAT THEY WERE BEFORE WE ASKED FOR HELP. BUT THEY DIDNT CARE. SO THEN MY HUSBAND FINALLY GOT A JOB BUT THEN WE HAD TO MOVE. WE TRIED TO SALE THE HOUSE BUT IT WOULD NOT SALE. AS OF TODAY A YEAR LATER IT IS STILL VACANT SO I CALLED BOA UP AND TOLD THEM THAT WE COULD COME BACK BC MY HUSBAND JOB HAS AN OPENING THERE IN CALIFORNIA. THEY SAID WELL WE HAVE DEALS WERE WE CAN WORK WITH YOU AND I GOT EXCITED AND RITE AT THE END OF ANSWERING ALL THESE QUESTIONS THEY SAID, IN ORDER TO QUALIFY YOU MUST HAVE LIGHT AND WATER BILLS SHOWING THAT YOU LIVE THERE I WAS LIKE DAMN THATS MESSED UP BC THEY BASICALLY TOLD US A YEAR AGO THAT OUR HOUSE WAS FORCLOSING WHEN IT ACTUALLY WAS NOT IT JUST FORCLOSED ON 09/11/2011. THEY ARE GONNA GET ALOT LESS THAN WHAT WE ORIGINALLY FINANCED SO WHY THE HELL WANT THEY WORK WITH THE ORIGNAL OWNERS SO THAT THEY CAN GET SOMEONE IN THE HOME IT HAS ALREADY BEEN EMPTY FOR A YEAR. COME ON BOA DON'T YOU CARE ANYTHING ABOUT YOUR CUSTOMERS? WHY AREN'T YOU ALL TRYING TO HELP? YOU HAVE THE FUNDS. pLEASE HELP US, PLEASE . | |
| mark harrison | 8/8/11 |
| i have a first and and second mortage with these people.i am 1 payment behind and set to repay an extra 130.00 a month to catch up.i have recieved 3 calls today.i have kept up with my repayment plan and they still keep harassing me.the us goverment should have never given them any stimulus money and let them go broke as they could care less about anyone but their greedy selves. | |
| pissed off | 8/8/11 |
| long story short...i had a boa credit card and had a $1,000.00 balance back in 2006. i was in an accident (11/2006) i broke my back and my neck,lost hearing,gained vertigo, was in a full back body brace for 4 months.(bicycle accident in woods so no insurance involved) . eligible for disability. meanwhile paid some doctors with BOA credit card and still made minimum payments,balance now $3,200.00. lost my apartment, homeless, staying with friends,waiting to receive disability,,finally receive it in 2009. had several credit cards and settled and paid all of them off except Bank Of America who lost my account. i called every office that was suggested by BoA. i even called their collections department and spoke to a manager who assured me they had no account in my name. so what else was i to do?? i had the money to pay them and they insisted i hadnt an account with them. so now out of the blue i get a letter in the mail from a collection company that says i owe Bank of America $10,600.00!! Bull Shit!! i called the collection company and told them this is not a valid bill and they need to check there records. now i am waiting for appointment with my lawyer. | |
| Loy Whaley | 8/9/11 |
| We were approved for our loan modification in October of 2010. We mad the "trial" payments. It is now August of 2011. We signed all of the final modification paperwork in March, and that all would be cleared and final as of May 1st, 2011. We FINALLY receive a call back They have informed us that our modification has been "suspended indefinitely". I have filed complaints with the OCC, The Federal Reserve, and my State Attorney General's office, and it STILL seems to have gotten us NOWHERE!!! What in the HECK is going on here??? | |
| M B | 8/10/11 |
| I hope you burn in hell. You're everything that's wrong with this country. | |
| josephine sensalo | 8/11/11 |
| Bank of America is the worst bank on planet earth1.They charged my account $25 am onth for years without my knowledge and when i found out last week they only said sorry ,paid me $150 and said they couldnt refund me anymore of my money.this week im transferring and closing all my accounts with this stupid bank,im sure they won tmiss me they have too many clients,customer service to them all is a foreign language. | |
| | 8/12/11 |
| It seems to me that we should all stop paying our mortgages. Let BofA have ALL our homes. Life goes on for us. Hopefully it will sink them. Karma is a bitch. | |
| wanda g | 9/18/11 |
| we tried to get our house refinanced. we have never been late with our payments. it started with i had to fax them some documents, then i ended up having to fax these same documents three times to three other people.then four different times they wanted a letter explaining 2 cash deposits to our checking account to which i faxed the letter along with our bank statement 3 times to the same person. and on the bank statement was the exact amount of the deposits paid to a dentist. then they wanted 1900.00 at closing but had never told us that upfront. then 1 week before they said we were going to close they said our property taxes had to be paid before closing. then when that was settled, 1 day before closing they said we had 2 to many points for them to continue the loan so it was cancelled. i always heard not to use bank of america as they are the worst out there. we had less stress buying this house as we did dealing with the likes of these people. | |
| Patricia | 9/21/11 |
| We were told back in 2008 that we did not qualuify for a remodification because we were not in default.Correct BOA told us basically we wont help you because you are on time with your payments. So then we defaulted on our loan, we had 3 late payments called BOA back to redo the whole process, because now BOA we are late as you told us to be, nope still didnt qualify for a remodification. But we did qualify for them to put our lates in the rear of the loan, which did nothing for us. Our issue here is that we cant afford our $2200 mrtg payment, but we can afford $1500, but BOA said NO and pushed us into shorsale. Now we are trying to buy another home and because we followed BOA guidelines we now have lates on our previous mortgage and can not get approved. I have been trying for 3 months to get a letter from BOA forgiving these lates because this was there terms, till this day I have spoke to numerous people, various departmenst, face to face at our local branch and still NOTHING; however they did confirm that YES this was their policy back in 2008; but once again NO HELP - NO FOLLOW THROUGH...I closed all of my accounts with BOA I'm disgusted at how they treat their customers. | |
| charlene morris | 9/20/11 |
| Bank of America, I fell be hide on 2 house notes i called bank of America they said okay and I get them a payment on 09/09/2011 of 653.69 my house note is 714.00 and I also gave them a payment on 09/16/2011 then on 09/19/2011 I received the first payment back from them in the mail (10 days later). I called them and they said they don’t take partial payments so they are going to mail back the payment of 650.00 from the 16th. Okay but I owe you 1428.00 and you returned 1303.56 then I received a check from my insurance company because BOA overpaid my insurance bill by 55.00. Now I receive paperwork that they are starting to foreclose on my house I have till Oct 06, 2011 to get everything straighten out before the foreclosure starts but they keep returning the money. | |
| MIKE | 8/16/11 |
| I have a problem with the Bank of America credit card dept., anyone also have issues with them?? supposed to set me up on a special Hardship program, but lied to me, and did not, keep sending me nasty letters, & calls, etc. Does anyone know of a Class Action Suit against them ?? I would gladly join. | |
| RLC | 8/18/11 |
| What a poor company to deal with. My account was in jeopardy since my divorce in 1999. No help from Bank of America then to remove the ex wife even though I had divorce decree papers. No help now after 12 years stuck on a card with the ex. Went through all the hoops and circus stunts trying to get separated from the ex by means of going through all the paperwork that BoA sent for us to fill out. No response to any of that in 4 months now. On the phone with them today and they told me they sent information in a letter. I asked what address did they send it to? The wrong address. Jeez, I got the bills ok but not any important info like this....I'm livid! The end result was to close out an account in order for it to be over. I called to get the balance, sent the large sum of money to close the account, now the following month I get a statement in the mail, still with our names joined for eternity stating that I still owe money....this no less for interest accrued since the bill was sent to them for close out amounts. No wonder our country is in such poor shape. | |
| RLC | 8/18/11 |
| RLC again,,,,what kind of lying sos have we here...the net says corporate offices here but they told me on the phone to send further communication to the corporate office in Delaware | |
| Jae Kim | 8/19/11 |
| Hi. I am an office furniture liquidator in southern California. I want to find which department or whom I have to contact if we want to participate in bidding your company's surplus sale. Please let us know your surplus department and how I can put our company name. E-mail : cubicleliquidator@gmail.com | |
| Eva Gamble | 8/19/11 |
| BOA is nothing more than legalized thieves! Their workers lie, put you off, stall, do anything they can to do to steal for this bank! I do not know how these employees can look at themselves in the mirror every morning with a clear conscious. I would be ashamed if I were them, but I get the feeling they do not care what they are asked to do as long as they get a pay check from this crooked bank! They are doing all they can to make us late on our house payments and continue to lie and drag their feet, when infact, they are supposed to be helping us clear up a simple issue. We had not been late one single month on our house payments until this happened, now due to their crooked ways, we are two months past due and they have raised our house payment by $69 with no reason or excuse given, other than they want to make sure we have enough in our escrow account to pay our taxes and insurance (which we do). Then, when we were unaware of this increase, we made our normal payment (as we have a fixed rate, and had to no reason to believe it should be increased) by automatic bank pay and because our insurance increased by $7 they refused our "partial" payment and sent it back to us. Of course, when they sent it back, it took almost two weeks for it to reach us through the postal service (imagine that), which in turn almost made us late paying the second payment. Now guess what, the second payment is showing up late as well (surprise, surprise!!), even though we made the second payment on time as well. Not to mention, they raised the payment yet again this month with no reason, and if we don't pay this payment increase, it will be yet another "partial" payment and they will reject it and send it back to us, making us...(you guessed it) three payments late!!!! We all know what that magic number means....FORECLOSURE!!! Supposedly, there has been a new law passed now that will not allow a mortgage payment to be received unless it is for the entire payment amount. Fine I say, but don't increase the payment to whatever you want and then say I didn't make my full payment!!! You lying, stealing bunch of crooked thieves!!! You will get yours some day! I rue the day my mortgage was ever bought by these crooks!!! They think they are so big they can and will do whatever they want and us little people have no recourse!! Our government is probably in on this too, why else would there have been a law passed to allow them to do this to us?!?! I am almost to the point of telling them to take the house, we've only lived here a little over a year now and if this is the headache we are facing from here on out, it isn't worth it! If they want this house that bad, they can have it!! A home is where the heart is anyway. This bank is evil and everyone affiliated with it will become evil as well!! They need to hang their heads in shame for being so underhanded and greedy and treating people the way they have. | |
| Carlos | 8/21/11 |
| He guys. BOA is hurting real bad. From all these states suing the crooked Bank to letting go over 3500 laid off. You reap what you sow. Allot of customers are leaving BOA. Lies, corrupt, greed, dishonest. I have no mercy for this bank. They need to close down. NJ | |
| Ken James | 8/22/11 |
| I have been banking with BOA since 1997. I have banked in Texas, Tennessee, and now North Carolina. I have not had one single issue with this bank in this time. It is the best bank, bar none, that I have banked with. I have several personal bank accounts, a business account and have had several home mortgages. I want this bank to succeed. I'm not sure how other people conduct themselves, but for me it has been a zero error bank. | |
| Tammy Lang - schmidt | 8/28/11 |
| my husband and I went 2 and half years trying to get a loan modification needless to say it never happen. How is it that they can use our hard earn money to help them out but be dam if we the people can get an help now our home is up for a short sale. One bad winter and now we lose our hope and dreams and at 40 something we have to try to rebuild our lives. who will even rent anything to us because of our credit, I hope Bank of America falls hard!!! why didn't the president do something for us the people of America that needed some help while still helping the banks ?? | |
| James Bell | 8/29/11 |
| I could write 40 pages about my dealings with BoA But I really dont think it would do any good. but I will make it short. 1st I asked for a loan Modification, Told I didnt qualify or they had no information about a Modification program. Then I was to forced to retire! I applied for a HAFA short sale in Jan of 2011, At the same time I submitted an offer from a quified buyer of $150,000.00. It was 8 months of calls and sending same paper work back to them that we had sent 3 or 4 times. Never did I receive anything in the mail, rejecting or approving my HAFA short sale. The only calls I recieved was ones demanding payments. I must have explained my circumstance at least 25 times, and told they would note in in my computer file (which no one who ever called could find anything) Now after 8 months, we (I say we, because I had an Real estate agent) recieved a e-mail to my agent (nothing to me) that says that the offer was turned down, because it didnt meet the appraisal. Now heres where it really gets goood. The appraisal came back at 139,000 and change, My buyers offer was $150,000.00 Good business to turn it down, right? Well we resubmitted the paperwork with the new offer, but it was too late, the Buyer backed out, it was taking way to long. So I next tried to get a "Deed in Lieu" I was told I couldnt until I cancel the Hafa short sale agreement. I HAVE NEVER RECIEVED ANY PAPERWORK APPROVING MY SHORTSALE" I told the Deed in Lieu people that. They said sorry, you have to cancel the short sale agreement first. Now we contacted the short sale people again, they said short sale agreement was in the mail, (must have talked to PEGGY on that one) meanwhile we have now been notiied that my house would be sold at auction on Aug 31, 2011. After many more calls to the short sale dept, they finally faxed over the Short sale agreement to my agent, which I signed and we faxed back immediatly along with a request to postpone the auction (only 6 days left till auction) Well today is August 29th and we have been notified that my request for postponement has been denied. WHY? they said I had already had 3 postponements and they would not give another, I have on had on other postponement, but of course their records dont show that. I have been on the phone for many hours, calling all the numbers that I had aquired during this whole waste of time process. Bottom line, I have been told too bad, too sad. Your house will be sold at Auction in 2 DAYS. No one cares, no one to help me. I called the trustys office and recieved information on the auction that min bid would 101,000.00!!!!!!! What a bunch of idiots, why would anyone invest in BoA with that kind of stupidity and lack of leadership. they will take 101,000.000 instead of the 150.000.00 that was offered almost 9 months ago. I have tried to get the number of the CEO of BoA, But of course, I think I could have gotten the President of USA easier. Thanks for Nothing Bank Of America... Jim BEll | |
| m weiss | 9/3/11 |
| Bank of America advised they would help modify my loan once I was late on payments repeatedly. I received foreclosure notices I was told to ignore. Five months later, after dealing with paperwork and reps from both BofA and Fannie Mae, 100 points lower credit score, they refused based on the fact the calculated income from another house but not the mortgage payment I was making! Apparently lying a way of doing business for this corp. | |
| Vicki | 9/12/11 |
| I did a home modificiation with BOA and it has been a nightmare ever since. I paid the amount needed for the modification and my reg pymts were to start 8/1/10 which i made 7/30/10 trying to get off to a good start and have never been late period. I noticed that my statement wasnt right and I getting charged late fees. When I called my first payment was not recorded. In the process of trying to get this resolved, I was bounced around so much to I think I talked to everyone in the organization. They finally tracked the payment down and adjusted my account, would not take off the late fees and I am fighting with them til this very date to fix my credit. Wish me luck and their rating are in the negatives if you ask me. I would never never never refer anyone to them, not even my worst enemy. | |
| GW, California | 9/13/11 |
| We are 1st. time home buyers and while looking for houses we had to get Pre-Qualifided and we did. Then after 7 months we found the perfect place. This is were the nightmare begains, it belonged to Bank of American and they said they have to pre-qualifiy us. So we sent in our pre-qualifiy letter. But B of A would not recognize it. I was given over to a lady that does this for B of A, I talked to her the first day, now its three weeks and no contact. The house we wanted is now gone, so is the 2nd and 3rd back-up homes... On the 4th week B of A contacted us and said they had a loan for us, we didn't like this and said so. This is being forced to talk out loans with BOFA, they stalled and lied and now badger us, I don't think this is a very good company to do business with. We even offered them exsacly what they wanted in price, made no difference. By the way we did find a home but not really the one we wanted and its not with B of A.. | |
| Randi Justin | 9/14/11 |
| My Mom passed way on November 1,2010 and I am the Executioner of her estate,they will not let me close her account I have the Will showing I am the Executioner,they will not except the Will,My Mom's Social Security in there and her kids get her Money,they will not give me it,the local branch has her death certificate,I been to probate already on something else,they need papers from a JUDGE THAT I AM THE EXECUTIONER WHICH MEANS GOING THRU PROBATE AGAIN I DO NOT HAVE THAT KIND OF MONEY,COPORATE OFFICE DOES NOT CARE THERE IS A MAINTANCE FEE ON HER ACCOUNT EACH MONTH WHICH IS BEING TAKEN AWAY FROM HER SOCIAL SECURITY!! THIS SHOULD NOT BE HAPPENING AT ALL,THE FEES,WHAT THERE DOING IS NOT RIGHT,THE LADY I SPOLE TO FROM COPORATE SAID THIS IS WHAT YOU NEED TO DO,I SAID YOU ALL DO NOT HAVE ANY COMPASSION AT ALL,I WAS SO UPSET I WAS CRYING,THEY DO NOT CARE ABOUT HUMANS AT ALL!!! | |
| Ted Gangluff | 9/6/11 |
| On May the 8th of this year (2011) on of my best and oldest friends of over 30years passed away very suddenly and totally unexpectedly. He and his wife (who has also suffered from some severe medical problems in the recent past) had refinanced their home in 2008 with Country Wide Mortgage Company.As everyone knows that Bank Of America (BoA from this point) now holds all the Country wide paper and to shorten up this post my friends had fallen into hard times and BoA threatened foreclosure in the latter part of 2010. My friend then tried to do a workout or mediation under the HAMP program and was in the process of doing this or at least he thought he was doing this when he died. I am a real estate investor and I specialize in doing a number of short sales and I try to help the people stay in their house if at all possible and I have been at this for a number of years. This is how I knew that my friends were in trouble and when my friend died I asked his widow if she needed any help with this situation and she told me that the attorney was going to do it but I knew that this paticular attorney had no clue as to how to handle this situation. So I took over on 5/26/2011. What we did simply was offer BoA a cash buyout of the loan paper for $165,000.00 to buy it out and cancel the mortgage. We were able to do this as my friends death had left a good deal of life insurance proceeds behind. We have been trying to negotiate this deal with BoA since may it's now Sept. 6th,2011 and I have not got any idea of what they are doing. My friends owed $203,000.00 on the mortgage when this started, this amount has now grown inless than four months to $267,000.00 with no explaination. They are still threating foreclosure which doesn't make sense as if they go to foreclosure they are only going to be able to ask 202,000 for the property and the bids will start at $133,320.00. This will be the sales price or the bank will as most often happens at this time in this county the bank will take the property back as an REO and set on it for 2 or 3 years while it deteriorates and isn't worth $75,000.00 then they will list it for more than its worth with a realtor who doesn't want this kind of listing and the place will eventually sell to an investor for about $50,000.00. This is exactly what is going on around here and in many places across this country. We made them a much better offer than they will ever get if they proceed with their present course of action but I guess common sense does not apply to todays banking and mortgage dealings as I witness insane things happening everyday and usually there is BoA behind it all. This is just one of many cases that I know about. It's just that this one is personal. I haven't found a way yet to get someone from this Bank to even respond with the exception of form letters that have nothing to do with the subject. If anyone has any sugestions please give them I am all ears. Ted Gangluff | |
| Jennifer | 9/6/11 |
| I hate this bank! They lie, cheat and steal from their customers!!!! All you get is the run around and excuses. Worst bank I have ever dealt with! | |
| Jerry Sinor , Oklahoma | 9/7/11 |
| I also have a loan with BAC, through Countrywide, through Quicken loan, for two plus years I have been trying to get my loan modified and every attempt lead to higher payments. You can't find a single person there that has an ounce of sense. I've talked with at least a hundred people and not one had the same storey, yes I said storey because they make up crap as they go. Ron Sturzenegger, this is my wish for you. Order a complete audit on my account and fix my mess before I walk away and you can have this mess. Good luck, you are heading for bankrupcy too! | |
| Toni Neumann | 9/9/11 |
| 5 days till closing-Still waiting for my Miami Dade County first time homeowners bond (2 weeks already) & after appraisal-Still waiting for a new GFE--THE WORST SERVICE IN MY LIFE | |
| Phyllis | 9/9/11 |
| I have been with BOA for almost 20 years and i often hear horror stories, but never experienced one in all of my years of service. I have been a very happy customer to tell u the truth, but today i am so upset, i can't speak! I have been out of work for the past 3 years due to a brain injury from a car accident and going from $80,00 to $0 has been a big adjustment, but i have been working on it. I get a fix income and they are trying to get me on SSI because it looks like i may never be able to return to work. BOA laid it on me yesterday. I have some money in bank to pay my necessary bills, like mortgage, insurance and of course tags on car are due and they cleaned out my accout because i had a deliquent balance on my business credit card. I was on the phone for 1-1/2 hours no help, i called back again and was on hold or another hour and a half and finally i called another dept. to get some help and was informed my business account was in default and since they could not reach me they did a charge off for my business accout from my checking account and took all i own. So i cannot get it back cannot pay my motrgage, get tags or utilities or buy foor until next month when i get my next check and everything will be doubled. I have $33 dollars and everything that drops in my account will bounce. I feel like my whole world has ended and they tell me there is nothing they can do, they took the money because i owed them and they will not replace it or some part of it so i can still survive. before my accident i was never behind and i honored any debt i owed, but now they tell me to go borrow some money from a friend or ask my kids to help me. This may seem like nothing to you, but i want to end my life, why keep trying when you have banks, government and people breaking you down. | |
| KARL GLOVER | 7/11/11 |
| IWAS IN THE MIDDLE OF A MD WHEN THEY FORCLOSED AND EVICTED ME. I FILED A COMPLAINT WITH THE ATTORNEY GENERAL. I HAVE BEEN OUT OF MY HOUSE FOR A MONTH AND A HALF I RECIEVED A PHONE CALL FROM THEY SAID THE OFFICE OF THE PRESIDENT OF BANK OF AMERICA. THE LADY ON THE PHONE WANTED TO TELL ME WHY MY MOD WAS TURNED DOWN OK HERE IT IS SHE SAID ITS BECAUSE I DID NOT RETURN THE NEW LOAN PACKAGE THAT THEY NEVER SENT TO ME YAH SHE EVEN SID THAT THERE WAS NO TRACKING # FOR FEDEX AND SHE COULD NOT BELIEVE THEY WOULD DO SUCH A THING. SHE I DID EVERYTHING CORRECT AND THEYDID EVERY THING WRONG . SHE SAID THEY ARE GOING TO CONTACT ME AND SEE IF I QULIFY FOR A MOD SO GET MY PAPER WORK TOGETHER YHAY SHE IS TRYING TO GET ME BACK INTO MY HOUSE WHICH IS CURENTLY UP FOR SALE. WHY ARE THEY LIFTING ME UP JUST THROW ME BACK DOWN KARL GLOVER | |
| Heather | 8/6/11 |
| I just had to state the experience I've been thorough and how well and how quick Bank of America took care of me. I recently had a mysterious charge on my account from an online company, which I did not authorize, and the charge caused my account to overdraw, leading to overdraft charges, ect. The day I called the dispute office they were quick to start the process. I recieved the paperwork within a few days. When I was unsuccessful to fax the paperwork to the number givin, I called and the manager, Mel, stood up to the plate and gave me his personal fax number AND gave me a call when he received the paperwork.(Honeslty, that impressed me enough I will never leave this bank) After getting all the paperwork returned to Bank of America, within a day of so the money was refunded to my account including all the overdraft fees I was charged due to this unauthorized charge. I have never had better customer service anywhere else. I am 100% happy and will recommend them based on my expierence alone. GREAT GREAT SERVICE!!! | |
| Julie Bendiksen | 7/15/11 |
| I read all the complaints on b of a. AND YES YOU ARE RIGHT , ALL OF YOU. The person (dd) who mentioned he was leaving for his mental health,...great I am going to do the same. Last november, day after thanks giving I went to get 20 dollars out of my account and I received a slip stating that : Due to irregular activity on my account I had to call the 800 number listed below. I did, and the guy who answered asked what the problem was and so I explained. he adviced me that I was not allowed to draw any money till I went to the bank. This was fri night at 7.30 p.m. and I could not draaw any money. not even the lousy 20 dollars I wanted. He then asked me for my driver license, soc .sec and address etc etc. Stupid me gave it to him. Duh!!!!! and I am not blond, I swear. I the asked him what the irregular activity was and he mentioned , 9 dollars at walmart, 12 at ralphs and a couple nothing to worry about amounts. That night, sat morning at 3 am, someone named mr. sandwell accessed my account to do an inquiry.Monday morning they trasferred 2800.00 to seoul korea out of my account , tuesday 4200.00 and each transfer had a 64.80 international fee on it plus another fee for money exchange.I went to the bank and even though they admit that this mr sandwell could have, would have and a million and one other possibilities transferrred it , I had to contact the fraud department and file a claim . This was november ( friday after thanksgiving) 2010, and today july 15-2011 this problem has not been resolved. Yes b. of a did deposit the money back in my account but the last letter I received said, that if they can prove that i allowed that ??? , that they will deduct the amounts again and I will not be able to file another claim??? I have been with bank of america since 1971 ( 40 years) and this is what I get for the best help they can give me??? YES GUYS LETS BREAK THAT BANK. | |
| Kathy | 7/16/11 |
| My husband and I have been with Bank of America for over 20 years. We have had our financial ups and downs but never this bad. My husband hadn't been working since December 2010 and was scheduled to start a new job in mid-December. His previous job messed up the paperwork to start the new job. We were financial set to last until April 2011, because by the end of April would have depleted all of our savings, maxed out our credit cards. I've been to the bank twice for help and the second time I was told you have probably messed up your credit score so there is nothing we can do for you or would any other bank help you. My husband is back to work, but that didn't seem to make a difference. I am totally disappointed in how we have been treated. | |
| Roy | 7/17/11 |
| My parents cosigned me (without my knowledge) on a condo they bought but BofA never put me as a coborrower. When I called them to request to be put on the loan, they said my parents would have to refinance... my folks are letting the place go and come to find out, my name is magically on the home loan.. go figure that when my parents are not paying the mortgage bofa magically puts my name on the mortgage and is coming after me as well... I know something is up because their computers say the condo should have been foreclosed in aug of 2010... If they had told me my name was on the mortgage I wouldn't have let the condo go, but now bofa can pack sand because they are not getting my money after their unfair practice of lending... | |
| William | 7/18/11 |
| Is there really anyone steering this ship? Have been trying to make an offer on a house that has a 2008 repossesion number. BOA will tell me nothing except I am wasting my time. Recontrust, the BOA wholly owned company can tell me nothing. The house gets scheduled to be auctioned every month, then a few days before the auction, the date gets moved up another 30 days. This has been going on for over a year that I know of. The house is being lived in by a group of illegals. They find humor in the fact that they haven't paid a dime to live there for over 2 years. I find it odd, and frustrating, that I am willing to make an offer on the house, but BOA is content to pay taxes on the house, and provide free housing for illegals. | |
| Sal | 7/21/11 |
| B of A hase worst customer service that you could ever imagine. Switching banks as we speak. Dont bank there. | |
| patricia delgado | 7/22/11 |
| My problem started in April 2011, after coming back home to Florida from a emergency I had in New York with a sick uncle. I received an emergency call from a New York Hospital since I wass listed as next of kin , they informed me that he could never be sent back home to live alone and that they were sending him to a assisting living nursing home. After going though all this wilth my mom and I myself was a previous employee of Bank of America, I knew what had to be done. I did agree with afterfirends had seen him he was in another world. He even owed the landord three months rent and the aparment was a disgrace. I was able to find all his miltary paper work so started the due process of getting the info they needed. The nursing home was a dump. Well in my findings the admitting and medicade person advised me if he owed me any money to get the copies of the checks and forwarded them to office to bring his income lower and I would be paid back. Well I came back from New York the first thing I did was pull the statements and pape work I had from 2007 and went inot the local branch that knew me for years. We spent over 2 hours working with a offical items person on a recorded line. He was able to find the check in the amount of $7,000 ( that the one I only little info on) but not the one for $5,000 ( that was the one I had almost all info on series # account number when it came out of the date. I advised him to make sure that there was no $5000. for the whole year. He went backed and check and spoke to the branch manager and told her no checked cleared for that amount. He spoke to the branch manger sara, Personal Bnaker Lorannine, and myself again. I was given the word of the clerk and also the branch manager a stop would be issued and a new offical check was issued. I waited and got with the branch and open an account deposited the check and was then advised it was ok to withdrawl the funds. Wellit took over one month to the date I received a notice of check reversal. You see the clerk was looking for the wrong item. I went into the branch very upset and Sara started working on the problem. They I got a innsuffent funds notice, I brought that into the branch. Miss Sara was pregant at the time and turn the file over to the assistant manager. I have been receiving calls from everyone. The branch is trying there best. I only went into the bank for copies. If there was any question on the item I should have been advised. I am know trying my best to set up a payment plan but its only for a year. Not one person has come to me and said we a sorry the inconvience this has caused, the stress. I do under stand banking form how the check comes into the bank through due process, rejects items balancing general ledger account even offical items. No one is taking the accountable on this. The y are making me feel like a bad person. No I have not working I had to leave the bank back in 2005 to take care of my mom who had alztiemers/dementia. my husband lost his job in 2007 after 23 yeras and finally found a full time job in 2011 not the high pay that he wa making. I also was making good money 17 years with bank America through 4 mergers. and total of 24 years of banking experience. The branch si going to give me a $5,000 credit to be paid back in one year, they were told by several different dept that was the only way. but it has to be paid back in one year. that is not enough time for us. we are trying our best, I have so many bills that were caused by taking care of my mom for almost ten years. I even tried the caregiving long distance for years before I knew what had to done. Would some please check on this issue . Not one phone call has been made or answered email that a mistake was made on the bank's part on this. Some people were asking to apeak to the person listed as ITF on the account. That is wrong. I spoke to a big supervisor on thsi and shge said her people did not understand. I am only trying my best this is a band error I will pay back the money I can not do it in one year time. I am meeting with the branch on Saturday july 23, 2011, South Tampa Mahanttan branch. But there has to be justice or at least some help for me. I did not go into the branch seeking money that was not due me only photos never thinking a check may be outstanding. And this person in offical items sits back and has cuased so much hardship and time for some many people. The branch is doing there best but therre hands are tied to a point, But they were the ones they told me I could not understand If a check outstanding with balacning certain accounts why was nothing done before this. I was told not to worry. | |
| Disgusted | 7/22/11 |
| Been with BOFA for a long time and my reward is to be treated very shabbilly. BAD customer service reps and supervisors-BAD, BAD, BAD! | |
| Lynne Diana Sovy, RN | 8/4/11 |
| 8/4/2011 This morning I went to B of A on first Street in Napa, CA. I went to cash a check drawn on This Bank and was treated very, very badly. The customer service in this facility was beyond poor, the three women that I confired with(including one manager) were very rude to me in front of the other customers. Since I did not have an account with them they refused to help me after taking my finger print and drivers license and interigated me about my credit status (2x)and did not pass the check back to me. I could not open an account and they followed up with some very personal and forward questions about why I had no checking account and why my credit was bad, all in front of the other customers. I was so surprised at the treatment I received which really upset me. I then went to the B of A on Trancas Steet where I was treated with the utmost respect. The check was cashed, I left very happy with an opoligy from Alonzo and Angela for the ill treatment I had received earlier. I have heard of the treatment B of A has given to others and it,s no wonder I don't wish to join their Institution. | |
| Linda P | 8/5/11 |
| If every person out there who banks at BOA would close their accounts, maybe it would put this completely dishonest corporation out of business. Our home was placed into foreclosure because BOA decided to take one of our monthly payments and apply it to the negative escrow account (which we knew nothing about, of course). We have gone through many of the same things as everyone else, the stalls, the run-arounds, the transfer from one person who doesn't know what they are doing to another who doesn't either. They finally gave us a reinstatement amount. However, they were holding on to our last two payments, which we needed to have the full amount. We begged, we pleaded and finally the money was placed back into our bank account on the day that the reinstatement had to be paid. My husband over-nighted it immediately, requesting a signature. They received it...the full amount. Today, Fannie Mae came to the house. BOA let the foreclosure go through in court, even though we had already paid them in full to reinstate. I don't know what is going to happen now. I am ready to contact ABC Nightly News or something to expose them. I am sure thousands of people would line up to tell how BOA has screwed up their lives by taking their homes and ruining their credit. I would like to point out that there are lawsuits all over the country right now because BOA is not listed as the original owner of the debt, they are just the servicers of the loan. Therefore, they have no RIGHT to foreclose anyway. They don't own the debt, didn't loan the money. In fact, they are paid a fee on foreclosures and don't loose a dime since they didn't loan anyone the money to buy the house in the first place. I am still trying to determine Fannie Mae's part in all this. How do they get ownership from BOA that neither of them ever owned in the first place? Our loan was from Countrywide. | |
| Susan M | 7/22/11 |
| Give me a break...BofA is horrible...their phone systems the worse...Their employees speak either too fast or with such bad English is is difficult to understand them. They tell me I have the wrong department and give me another number to which is wrong again...I am looking at 14 different numbers now and four hours later and I have not made promise...I am not in default, late or in bad standing but simply want to do a lot long adjustment on a parcel they hold the lien on....said parcel will be increased from one acre to two acres and will enclude improvements. I can't find anyone why knows how to get me to the right department. Grrrhhhhhhhhhhhhhhhhhhhhhh........ I have multiple complaints for different reasons and their commericals with all the wonderful pats on the back they give themself just does not ring true.... If they would stop trying to aquire new customers and take care of the ones they have without all the run around they would probably be in better standing and better liked. | |
| thomas meisenheimer | 7/23/11 |
| My Branch on Glenoaks BLVD. in Sylmar Cal. hasn't flown an American Flag in over a week. This is the USA and I expect the flag to fly every hour they're open for business! Please check in on this. Thank You! | |
| confused | 7/24/11 |
| After 2 years of applying, I am finally in the "trial period" of a home loan modification with BofA. I have not yet made my third payment (it is not due yet) and just got a notice on my door stating: "NOTICE OF TRUSTEES OF SALE" wtf???? I called 3 seperate BofA customer service employees and got no response or answer. According to the paper my home sale date is 8/16 and I have not yet been denied or awarded a home loan modification and havent completed the third trial month. I do not know what to do and am wondering if they can actually sell my home before I qualify or am denied the home modification. HELP!!!! | |
| american taxpayer | 7/24/11 |
| "I believe that banking institutions are more dangerous to our liberties than standing armies." Thomas Jefferson | |
| R Wallace | 7/25/11 |
| BOA has given us the runaround for longer than a year. My husband had a paycut in Sept. 2009, we called and told them. They would not help us because we were not behind on house payments. He went for five months working and had a second job that still didn't meet our needs. We survived off credit cards and advancing money from our pay checks. We kept calling! We were told no you are not going to qualify because you are not behind. My husband was about to be fired in Jan. 2010, but thank God he was offered a job with pay closer to what he use to make. He took it, he didn't want to loose our house. Well credit card bills, student loans, house needing an AC, and car breaking down all happened in 2010, as we contacted BOA several times a month. They would not help. Now we were behind one payment but according to the calculator they use. We make enough money to afford our home. We told them we needed help months ago but you wouldn't do it. We told you it was getting hard to catch up after the pay cut, and yes the new job came in, but we were borrowing and using advance pay to bay you stupid people! Now here we are two months behind and late on the third month. I am ready to walk away, but now BOA wants to do some inteview and collect our paperwork for a modification. WOW, they are ready to help us if we qualify? Accoding to the qualification calculator we make enough money now, and we need to get rid of the credit card dedt. WE WOULDN'T HAVE THEY STUPID DEDT IF YOU GUYS WOULD OF HELPED IN THE FIRST PLACE< BACK IN SEPT 2009! I really don't know what to do, the rep will be here this week to interview us and take our paperwork. Our home is in an upside-down loan so if it is sold we will still owe over $35,000. Wellsfargo was the bank we used on our other home and I have to say I wish they would buy out BOA. They helped people and took care of things before they got bad. | |
| Donna O | 8/3/11 |
| I recently had a loan modification last year Oct 2010 and the documents I signed clearly indicated the amount that needed to be paid each month and I figured I would try and sell the house before 2021 when the loan adjusted to a higher monthly payment. Now I have been paying on time since then and I had a death in the family which sent me back two months so I didn't pay Apr and May but at the end of may did pay the two month and paid the late fees all together. Each month since then I have been making sure I call them because seems an amount disappeared and I call spending 2-3 hours on the phone being transfered to each department..all because they INCREASED my escrow the same month I missed my April payment by $34.00. $34.00 may not seem much to them but when you are struggling to make the monthly payments on time and nonthing else left, that adjustment is alot. Now after several calls and amounts current and unapplied amounts posted, some one calls me on the 3rd of the month that am behind on two payments and late charges. I think I need to start writing to the CEO everyday. there needs to be a better system for the CSR reps to see what every department is telling the customer.. | |
| Kory Gantz | 7/27/11 |
| Working with the Kevin Budde group has been the worst experience ever. Since starting my loan I have been only dealing with my agents assistant Linda Scott, who is the most unprofessional and rude person I've ever dealt with. Because of her, none of my family will ever use Bank of America again. | |
| shannon | 7/27/11 |
| Can someone please help ive been trying to modify my loan since 2008.. We are Foster parents if we loose are home we risk loosing are kids... Laws in Wa state are crazy.. Please help me ive done everything I know to do. My emil is sjo1968@gmail.com. I hope someone reads this and will just contact me! imi desprate to keep my home. Ive suffered job loss like the rest of us and im in school full time to recover... Ifyou can help please let me know... I want so much to make right with my debt but feel so lost in it.. Shannon | |
| Jackie | 7/27/11 |
| I have a BOA loan and for years they have been applying my payment to a misc posting category. Then they call me 3 times every day and ask where is my payment. Then I tell them again to please write this down, put my payment onto my principal. Then a few months later it happens again, no one writes anything down about the conversations that they have with you. I no longer answer their calls. Last month, I sent them a check for $1400 and they sent me a check back for 400.00, saying I still owe them $1000.00! Then to top matters off, they put a 30 day late fee on my credit report, it seems that company is out to hurt the consumers, not help them. This is ridiculous!! I notified the better business bureau and BOA corporate office of my situation and Tonya Best of that office called me two days ago, I returned four calls and she hasnt answered, dont know how they live with themselves. Today I received a check from the FTC for 64.00, saying they sued BOA for unfair business practices, and this is my share. It seems there is a light at the end of the tunnel. | |
| Katherine A Wishart | 7/30/11 |
| I never received my first BOA permanent card. Chris at Westshore location in Tampa, FL closed out my account, I do not have the date. There was a charge I never made. He gave me a temp card and said the permanent one would be delivered to my address, it never was. He said he would put a trace on it and never did. No one called me with the results of the trace. I just called my bank and on 7/23/11 I was issued another temp card. I spoke with Assistant manager at my bank she informed me my permanent one will arrive by Aug. 3,2011 If it does not arrive here on that date I will deposit my check due Aug. 5, 2011 at another bank. I am sure someone wants my business! Please research this! Many times my mail is delivered to another mailbox, as I frequently get someone else's mail. I live in a condo and no one slipped the first permanament card addressed to me in a plain white envelope. I cannot sign for an overnight delivery as suggested by Emily. I work 7a to 7p Monday-Friday. Please have card delivered to my BOA at Westshore, Tampa, FL. Call Emily assistant manager at Westshore for details as I cannot answer my phone at work. Do not call me! Katherine A. Wishart | |
| RON JEREMY | 6/25/11 |
| THIS IS THE MOST FUCKED UP COMPANY THAT EVER EXISTED. FUCKED UP | |
| Hazel Lawrence | 6/27/11 |
| After reading all these post I don't feel so alone. I agree that this company BOFA is the worst in customer service I've ever dealt with. They deducted two mortgage payments from my checking account and overdrew my account I contacted them and of course got the run around fortunately I spoke with someone who actually knew what they were doing and spoke English, which is rare with this company, and was told that my refund plus all the overdraft fees would be refunded to my account in an excalated manner. You all know where I'm going with this, they refunded the mortgage payment but not the overdraft fees and the fee they charged me for making the online payment. I am filing a complaint with the BBB and I would suggest every one do the same everytime they have an issue with these crooks and overload them with complaints. | |
| Ken | 6/29/11 |
| I fell on hard times and got behind on my mortgage and except my fault but I paid boa 15,800 and was told that I would get back 3800 if the money was in by the 6th on the month and I sent it all in on the 5th and was not given the refund as told by them the reason our attorney filed foreclosure with your county on the 10th so we paid them the 3800 I feel that due to them not telling the attorney I paid them is not my fault and should be paid my money back they said what are you going to do about it you can't even pay your loan on time I want all of you to know this was a year ago and I am now filling small claims for my money back small man going after the big dog BOA sucks and takes advantage of the little person pay back is coming BOA | |
| Steve bridges | 6/10/11 |
| I am a California General Contractor dealing with B of A on an insurance job. The insurance company authorized the funds, money was put in a B of A account for disbursement, the work started, the checks requested from B of A. I still haven't received a dime. I did receive a request for information--the exact information I have sent to them twice. I also received a request for out of state contracting witholding information. I am in california. The job is in California. The insurance company is in California. I have never worked out of state or done business anywhere but California. I am licensed by the California State Licensing Board. B of A sent the information request to my address--in California. Asking me where I live and where my business is located. Meanwhile, we had the wettest spring on record, and the client is living with a hole in their roof and a 7 foot drop off in their rear yard waiting on B of A. What a bunch of clowns. Beware. | |
| Manuela Gutierrez | 6/10/11 |
| I had a savings account with Bank of America in 1975 & for 36 years I have been trying to find out what happened to my $400 that was taken. I had an account with the bank that was located in Rosemead CA-Denton/Garvey. According to the news the bank was closed down cause they found 3 employees ripping off accounts & making it look like their was no accounts. They closed my account because I didn't have $4000 in the account, according to the bank manager. I was on welfare at the time, cause I was on maternaty leave from work & unemployment was not reconize at the time, & not even the State Controllers office has any record of me having account with B/A with last name, social security number, address, etc. I am tired of hearing about the "7 year" period from your bank. Please email me your response to: gmanuela61@yahoo.com. HELP me end this search, I AM TIRED OF REJECTIONS! Sincerely, Manuela Gutierrez | |
| Disappointed | 6/16/11 |
| In 1991 through 1998 I worked for Bank of America elevated to the highest tier in my unit which far surpassed anyone a customer would ever need to come into contact with. Prior to the merger announcement in 1998 The direction, vibe, feeling and decisions were entirely what Mr. Giannini's( Bank of Italy/Bank of America 1906-1998) goals and objectives were. When I worked for the bank Mr. Giannini's sister still sat on the board...and the service, product, procedures and longterm goals were different and much more Customer oriented. I witnessed this first hand from behind the scenes. I left the bank professionally shortly thereafter the 1998 merger announcement which I was invited to attend, and did. All departments no matter how integral or small must all work in unison to ensure non repeats of information, problems, solutions leaving no cracks in the foundation. Or the customer will loose. An effective system for the example of Loan Modifications does not require multiple requests of information relay if the entire system and procedure is effective in the first place. This is what the Federal Government is counting on to service Loan Modification Homeowners to help them save their homes, the Government assumed the financial institutions were competent to offer and service the homeowner, after all isn't that what financial institutions are set up to do? Without a customer there is no need for a Company. The A.P. Giannini way was to have a competent Company with a strong service foundation and state of the art systems in place. This way of thinking/practice made Bofa a strong force in Banking both domestically and globally. It was both profitable for Company and Client because of effective policy, procedure, guidlines, products and service. I must also state the bank valued it's relationships with all, Customers, Government adherance, Global, Employees and vendors. It was the largest financial institution for a reason...it operated in a spirit of integrity.The bottom line is I know this problem and the many others lie in a unified issue...the human factor. If every employee from every sector is not on the same page...you get the huge mess we have all witnessed here. | |
| Regardless the intention: I have been mislead...and so have you if you read | 6/16/11 |
| My issue with the bank personally...unauthorized by myself Bank card transactions that are guaranteed protected under Bofa's fraud guidelines ( I purchased something legitimate months ago as a one time debit, then the merchant came into my acct many months later and accessed funds as a reoccuring debit) return of these monies and any fee's associated due to fraud were guaranteed. I spoke face to face with the Assistant Branch manager and I was assured all funds were to be replaced in a 24 hr business timeframe, as I sat at his desk from him while he repeated verbatim what a fraud investigator told him to say. So, I felt reassured and confident the resolution of timeframe was satisfactory. I was to find out 72 business hours later from contact I the customer initiated because the bank broke the verbal and written promises, that the timeframe relayed by 2 high ranking officials verbally and in person are of non effect because the timeframe quoted should have been 10 business days. Of course I would in no way know this as I am not clairvoyant nor telepathic. I just merely trusted in my banks assurance of a viable effective remedy. In effect it does not matter what is guaranteed in writing(posted on all Bofa ATMs at my branch or posted elsewhere visually in my branch for every customers peace of mind and assurance) or assured verbally...because the reality is...it is far past the original timeframe quoted by 2 high ranking bank employees and there is still no resolution in sight. *This is the reality of the New Bank of America* A customer does not need a fair weathered banking relationship - A customer needs a banking relationship built of fairness, integrity, honesty, loyalty and one that will stand the test of time. A customer needs a bank that will stand behind them especially when a negative in life hits that is related to their finances either through a banking issue utilized by using the Banks own Bankcard, fee's associated, service offered or needed. ~If I was not a dignified Lady utilizing tremendous restraint...I could sum it up in a few choice mini lettered words to really get the point across. But, alas I am a Lady~ Fortunately I am rational and competent. I do have the address' both electronically and manually to send information to both the Federal regulators who monitor Banks and also my Local, State and Federal elected officials who ironically are currently working in Congress to provide further protection to consumers from Banks, Fee's and enforce regulation. :) | |
| Zach | 6/20/11 |
| B of A Forclosed on my property Aug 5 2010. This is the date my property was transfered to the REO department, but I am still the owner of record with the state. The insurance is still in my name the taxes are still in my name and any fines that may come from the city are still in my name. I have talked with their attorneys, forclosure department, servcing, loss midigation, Reo department and can't get a straight answer. I'm trying to put a renter or move back in to ensure that house is taken care of and doesn't become an eyesore. And before you look at me as a horrible person for allowing the forclosure I went from making a lot of money to making very little there was nothing I could do. I lost over 20k in equity. To me it looks like the bank doesn't want to show the asset as a loss and now they are showing the open loan as a asset because they haven't closed that out and the house as a asset because it's in the REO department so they can double dip for valuation purposes. If anyone knows how to get them to file the deed showing ownership that would be great. | |
| | 6/20/11 |
| Ref: App#25971382 I took my daughter to a Honda Dealer to buy a new car. I knew she didn't have credit and in order for her to start getting credit built up I co-signed foe her. I guess my (825) credit score was not good enough for your company so the dealer was able to get another bank to handle the account. I just wanted to let you know that if for some reason my daughter could not pay for her car I would take care of it. So who ever decided not to make the loan lost your bank money. thank you, Larry Johns Jacksonville, FL | |
| Josie Miller | 6/20/11 |
| I received a letter today from bank of america stating my modification was denied for non compliance, When I questioned that I was told I did not send in required documentation on my social security and bank statement. I fed ex'd the original bank statements (originals) which they claim were not legible and I sent in my award letter to show why the amount of my social security deposit was different than the award letter. Taxes are taken out of my social security which makes up the difference. These documents were sent to them the next day in the fed ex envelope they sent me. First they said they did not receive then they said they were not legible. .I am so disgusted with Bank of America jerking me around. One hand does not know what the other hand is doing. | |
| h colie | 6/6/11 |
| wow im sure glad i don't do buisines with bank of america. If you work for bofa you need to go to yahoo and look at the comments of people over your company trying to steal someones home that didn't even have a loan with bofa. posted on 6/6/11.. I think soon the big wheels of this company are gonna be going to prison. if they don't too bad because thats where they all belong | |
| kansas | 6/6/11 |
| They will not work with my mom on her saving her house and lowering her house payment to something she can afford.. The house isnt in that great of a shape and it needs alot of work so why not work something out with someone that actually doesnt mind and wants to live there???? | |
| The Fox Family!!! | 6/8/11 |
| Bank of America is nothing but a bunch of crooks!!! Just like everyone else that has applied for there so called loan motifacation it is just a big run around for nothing! 2 years of being told that yes you get approved to, no you did not get approved, then yes you did but you need to catch up on all the back payment that where the differance in actuall payments then what you where making in loan modifaction payments, then we might consider you for a new loan!!!!! What a joke if I could make the whole payment I would have! Now looking at my payment history they took a payment and reversised it but we dont know why or where it went to. And like everyone else no two people in customer service know what the hell your talking about and we all get the same story after being on the phone for hours with them, LET ME LOOK INTO IT AND GET RIGHT BACK TO YOU!!!!!!!!!! WELL HELLO AFTER TWO YEARS WE ARE STILL WAITING TO HERE FROM YOU!!!!! I SAY YOU WANT MY HOUSE COME AND GET IT, AT LEAST WE WHERE MAKING AN EFFORT TO MAKE PAYMENTS EVERY MONTH NOW THERE WILL BE NONE, SO IT IS NOW YOURS!! | |
| Claudette Rhoades | 6/8/11 |
| Last week, I had a problem with a ACH withdrawal. Instead of 961 dollars, it was keyed in as 96137.00 dollars. I spent 3 days on the phone till the situation was resolved. Now, today Wednesday, June 8, 2011 the amount is withdrawn again. I asked the "supervisor" at the online number to help me and remove and her comment was "there is nothing I can do" Really??? | |
| LPB | 6/1/11 |
| Bank of America does not support its military banking customers. Military Bank customers may not make deposits by ATM. Of course no notice was given to customers. They are attempting to get rid of the former Military bank they purchased which was very proffitable. The Poor executives making decisions take TARP Money but screw their customers. I have paid off 2 mortgages and 3 cars with BOA. I would NEVER Borrow from them again. Customer loyalty is worth a lot. Your value as a company and in customer committment is the pits. I have just opened an additonal checking account with USAA. Thirty five years of loyalty is worth nothing to these people. LPB Fort McPherson, GA | |
| Chris Dejrit | 6/2/11 |
| In 2009 Bank of America suddenly lowered my $20,000 credit limit on my credit card to $1,700. I had a balance of $1,700 at the time and had the card for over 12 years and never missed a payment. On my credit report it showed that my Bank of America credit card was maxed out and lowered my credit score. I always sent in regularly $300 to $400 payments every month and never have high balances and pay down my balances quickly. 3 months later I called customer service to raise my limit so I can have some room on my credit and improve my score. At the time I had a balance of only $350 and was told that they needed to review my account. A credit manager called me back the next day and told me I had bad credit and was a credit risk and also a bad customer. My credit score at the time was 690 and all my other accounts were in good standing. I was shocked by what the manager said and he decided to close my account for no reason and was very disrepectful to me. I'm extremely upset by the way Bank of America's handling and treatment of customers. As a result I've been sending them slightly less than minimum payments to protest and have repeatedly tried to speak to a manager and have been ignored. Bank of America has now wrecked my credit by stating that I'm currently delinquent on my account even though I continue to make payments. I can't stand to see or go to a Bank of America branch espescially when I have to make my payment every month. I'll never do business with this bank ever again no matter what they offer me! I hope someone out there especially a lawyer or law maker can do something about this and make Bank of America accountable for their actions. Remember, this one of the banks that got bail out money from the government and was supposed to help the economy and people recover from the recession. We are not going to recover as long as banks like Bank of America act like this! | |
| Michele Pasierb | 6/3/11 |
| Bank of America has provided me the worst service experience I have ever had from any company ever. I had unfortunate financial hardship which did make it necessary for me to apply for a loan modification. This process ended up taking over a year to be completed due to several mistakes and start overs on Bank of America's side of the matter. I continually called to check on the progress of my modification and was unable to make actual contact with the person actually working on my modification. Several times I was told that they were sending messages to this person to contact me back. This never happened, and then I was told that they would have a supervisor look into this lack of communication and they would contact me back. This never happened. Finally after a year of sheer torture, I did finally have a conversation with a nice female who said she was working on the final processing of my modification. She said mine had been completed previously but a mistake had been found so they had to redo it. I had paid in a requested amount on a couple of different occasions as part of the processing of the modificaton. I was told that these amounts would be applied and then my account would be up to date and my new payment amount was provided to me. | |
| Sharon Reed | 6/4/11 |
| The girls from the Torringon CT East Main street branch are parking next door to my home as a favor of my neighbor at Century 21. I have asked them to slow down because I am sitting inches from there car, in my own back yard. The fence is an illusion of safey and If they were to move for a small animal( and there all over), I would be hit with there car and be killed. One of their employee's had already gone though my fence and was going to drive off when I stopped her and called the police. I have asked the manager at Bank of American on east main street to ask her staff to drive 15 miles an hour going into this very small parking area so close to my fence, where the pool is inches from fence and the cars. They ignored me and called the police and said I threaden to damage their cars which was an out right lie, there are camera's in the back to prove that there cars are safe...It is me and my grandchild that are NOT SAFE!! I would like the CEO of bank of America to ask they park the cars in there own lot and not in Century 21 parking lot due to poor construction of there own parking space. I also don't appreciate sitting in my own yard only to hear the girls talk horriblable about the fellow employee's and the customers that go into your bank and use your services. They don't just get in there cars and go home, they sit in the cars and can see over my fence into my house also talk for hours swearing and jolking about some of the customers with information that is suppose to be private and now I'm hearing all....isn't that a privacy problem? HIPPA? violation I believe it's called. I even knew one of the customers they spoke of.... I don't need to be subject to this in my own back yard nor do I need there cigerette butts all over my side yard. I don't smoke nor do any of my family. Please feel free to call me or email me!!! Make sure the CEO gets this EMail. I don't think they want this behavior reflecting there business in the very small town where we all know each other. PS. I don't go where they live and disturb the quality of their life.!!! Thank you. sharonducci@sbcglobal.net | |
| Heidi | 6/6/11 |
| After 3 years of trying to modify our mortgage we are finally considering walking away. Our home was purchased in 2000. After a refi with countrywide, Bank of America received out loan. Since then it's been nothing but headaches. I even spoke with someone(CEO) office and she gave us a negotiator. After months of not contacting this so called negotiator she was suppose to arrange contact fot another one.Haven't heard squat. They just want to foreclose and give your property away. Can't help American citizens stay in their own homes.Seems everytime we tried to modify some one lost paperwork. Of course they say it was me who didnt send it. I can't believe a Government backed bank can't help us? Or is it...Won't help us? It's just sad that they send a family of 5 to the streets and take their 12 year investment and give it away!!The people is this company don'y have clue. One person says one thing and the other another? Its so frustrating@!!@!@! | |
| L Carter | 5/24/11 |
| There MUST -- MUST be something we can do about this! I am LIVID. My husband and I used a third party to negotiate a loan remodification for us. This process started in JULY of 2009. Now, after almost 2 years, Bank of America has denied us a modification stating that we are NOT eligible because our mortage is not far enough in arears; yet -- they keep sending us threatening foreclosure notices. I can't believe nobody at Bank of American knew this 2 years ago and that nobody is interested in helping folks like us wo are making an effort to pay their mortgages. From what I understand, Bank of American is NOTORIOUS for these kinds of pracrtices. I am going to start contacting their officers until I get SOMEONE to listen and be accountable for their POOR, PITIFUL customer service practices. Anybody want to join me? | |
| Robert Haddock | 5/25/11 |
| These idiots keep caslling me in order to collect on an account that I've never had. I have NEVER had an account with Bank of America. The harassment continues at their expense; any chance they ever had to get my business is gone because of their harassment and bullying efforts. The next time they call me, I'm going to scream "RAPE!" into the phone. Every time they try to say anything, I'll repeat it until they hang up. | |
| Monica R | 5/26/11 |
| I am receiving weekly phone calls from the Bank of America stating that I have a home loan with a Leonard Brooks, of which I do not know. I do not have a home loan with the Bank of America. I am getting weekly automated phone calls stating that I have such a loan. In response, I call of this company stating the problem, and each representative has assured me that my phone number would be deleted. But to no avail, I keep receiving automated phone calls stating that I do. This has been going on for the past 3 months on a weekly basis. Not only is this company not efficient, but I feel as though they are fulfilling their promise that these harassing phone calls will stop. I have never dealt with the Bank of merica, nor will I ever deal with them in the future, due to the nature of this problem.. The customer service is lousy, I ahve continuously attempted to get my name and phone number deleted for three months. | |
| angela moore | 5/26/11 |
| I am devistated and most of all appoled with the practice of Band of America. they should not be allowed to use the word America in their name. The only way we can beat them if file complaints with the Office of the Comptroller of Currency. Then they will call. they will lie to you and never do what they say. I hope and pray that we can all have a class action law suit against these so called bankers. | |
| CG | 5/22/11 |
| my morgage was bought by BOA, last Sep I had a modification with my previos Bank, sudenly a got a letter telling me i was in risk of loosing my home, went I call they said I was behiand, but they been taking my money all along, someone have put one of my payment in a separate account I just recieve a check for one month payment for the month of february,no one will take responsability for they mistake I have try to buy a car but my credit is ruin becouse they have report me us been late on my payment, the cancel all my credit cards and the have lower all my credit line, onle becouse someone was incompetent to put my paymente in the right place. Now i have to waith to see what to do or lose my home. There is no BREAK FOR HARD WORKING PEOPLE:( | |
| Alonza Barnes | 5/20/11 |
| Mr. Alonza Barnes 6719 Grey Oaks Drive Houston, Texas 77050 May 16, 2011 President, Bank of American 5200 North Shepherd Houston, Texas -- Phone # 713-696-0370 Dear Sir or Madam: On May 13, 2011, I stopped by your Bank of American site located on 5260 North Shepherd to make a cash deposit, while there I had to use the restroom; I was told by one of your teller’s representative that Bank of American did not have a public restroom for their customers. Unfortunately, I had to leave and come back to finishing my deposit transaction. I am sure all businesses face customer complaints at one time or another. Some of these complaints are justifiable, and some are simply outrageous; such as no public restroom for customers! Thanks you for taking the time to read this letter. I have been a satisfied customer of your company for many years and this is the first time I have encountered a problem. I look forward to your reply and to the resolution of this problem. If you need to contact me, you can reach me at (713) 201-3734. Or please consider this my official written notice for terminating all my account(s) with your company (Bank of American). Sincerely, ____________________________________ ab | |
| Pat | 5/17/11 |
| I too have been bamboosled by BoA..they told me that i quilified for a modifycation and not to send any payments until it was complete...now ONW YEARlater they tellmeI must pay $10,000.000 to catch up before they can modify....they are a bunch of CROOKS!!!!!!!!!...nevertheless im in forclosure | |
| Jamie | 5/18/11 |
| I am incredibly disappointed with your customer service representatives. When customers apply for an increase it is reasonable to ask about the process. What I asked was if the person who made the decision was going to call the employer before considering my request. That is not an unreasonable question- I need to know this because I feel employees personal finances are none of their employers business. If that is part of the process of reviewing the request, that's your privilege- BUT I HAVE A RIGHT TO KNOW IF THAT IS PART OF THE PROCESS IF I DO NOT WANT TO SUBMIT THE REQUEST ON THAT BASIS. The customer service person and then their Supervisor AUSTIN REYNOLDS just repeated one line over and over like robots "we are not the credit analysts so we do not know the process." Well, that's ridiculous and totally unreasonable. By definition, customer service is supposed to provide general information about the process- I understand they don't make the decision, but they should be able to answer a question about the process rather than repeating like a robot " we only take the information". With the kind of fees that customers pay, that kind of unresponsiveness to customer's questions is totally unacceptable. It really reflects badly on your company that presents itself about caring about customer service. Not to explain the most basic question on the process that they are supposedly serving the customer to access is really a very poor service. I'm sure I am not the only person asking that question and they should be prepared to answer it- certainly the manager should have and provide more information that information.If all you ask of your customer service representatives is to act like automotons who cannot respond to the most basic customer question then you might as well hire autistic children to perform that service and not pose as providing responsive adults. When I called, I expect customer service- I did not expect necessarily to get my request approved-you have the right to make that decision based on your criteria and process- but I should be able to get information on the process itself. Your company has failed miserably in this regard and I feel that other potential customers should be well aware of this shameful practice. | |
| Nancy Jo | 5/18/11 |
| An update from Bank of America Appeals phone bank. I got someone from that dept. who had a brain. I was informed that for the past THREE WEEKS, BOA'a Appeals dept. has had problems. No kidding. I'd say it's more like three years, not three months. BOA is playing good cop, bad cop and I'm sick of the whole bunch up and down the line. They aren't afraid of the Comptroller of the Currency, members of the Senate or HUD non-profit counseling. They aren't afraid and they want to starve people out of their homes. Stand your ground or get an American Flag and do a protest on public sidewalk outside of your nearby BOA that they don't want you to go near. Their customers who want loan mods are the unwashed. They don't want you near their precious banks. That's all - American Flag wave. No signs or yelling. Park off their property so they can't ask you to leave. | |
| ZDS | 5/19/11 |
| This company steals homes. They offer modifications but never honor their agreements and then force people into foreclosure. They're too big and government owned for anyone to stop them but it's a known internal process. YOU MUST FILE COMPLAINTS if you're having problems. File with the OCC, FTC and Attorney General. It may take months or years but file those complaints and get it on record! | |
| I. Swanson | 5/13/11 |
| I did a modification in July 2010. (that was a cluster from the get go) My first payment was not due until Sept 2010. In Spetemeber they called and said my payment was only $174.00 because all the late fees had been credited back to my account. So I paid it. Since that time I have had a phone call every month from "Loan Consuling" and they alway tell me I am TWO months behind on my mortgage. Finally last month I spoke with someone who actually knew what they were talking about, and it appears that the idiot that took my payment over the phone in Sept 2010, put that payment towards the month of August which is not due. So now thanks to the great people at Bank of America, I have had rolling 30 day lates on my mortgage. try and imagine my credit score. I have sent numerous certified letters, what amazing is the return receipt never comes back. I have written to the Preident, Vice President, Senators, Congressmen, and HUD. Do you think anyone will help me. Also, because of the modification I am now in a house that is not worth what I owe on it and its a 40 year mortgage. Anyone thinking of doing a modification, DON'T. My payment whent down a whole $80.00. BofA makes the mortgage more but the interest rate is the national average so it appears your payment is going down alot. Today I am on letter number 10 going to BofA to get some kind of help on fixing what they have screwed up. | |
| DC | 5/13/11 |
| My wife and I have been trying to deal with this company for 9 months now. After her being off work for two months (health issues) and having a yr old son needing constant medical attention our paychecks suffered. After 18 calls in one month and being promised 18 times we would receive paperwork, to sign and return, guess what NO PAPERWORK! Imagine our surprise everytime we called and we were told that it wasn't even showing on our account we had been sent this paperwork. So now as we continue to try and keep our house, she called today trying to resolve the situation, she was told and I quote "you need to take an emergency loan out on your 401K." First why the heck would we take A LOAN out to try and pay back a loan? Second is that the best they can do is not help and not only say there is nothing they can do BUT hey take away from your retirement too! What a joke hey I'll continue to work the rest of my life, only to line your fat a** pockets with my hard earned money. By the way did I mention they tried to foreclose on us when I was deployed to Iraq, and it took a call from a military jag officer to make them understand what they were "going to do." Up yours boa and all your top brass working in the corporate office. Cannot even conform to the laws set forth to help those being deployed. | |
| Nancy Jo | 5/12/11 |
| BOA favors minorities. Were you denied and you are not a minority? Well, join the club. They want to keep Barack Obama happy for the 2012 election. Help minorities and treat icky white people like me like dirt. I've been lied to since 2008. One of the status cue operators said to me, "I know it's hard." So touching. They have freaking jobs to make it look like they are on this loan mod thing. It's all window dressing. Their voicemail says "valued customer." BOA is total bs. I didn't choose them. I started w/Quicken who are also scam artists. Avoid Quicken Loans, people. You'll just end up with BOA/Fannie Mae and expect more lies. | |
| Ron | 5/12/11 |
| Jeeze, After reading all the complaints with BOA I was going to file a compliant but after what I just read and what I am experiencing with BOA sounds like BOA corp. doesn't really give a flip. So I"ll find some where to do business. | |
| Marika Szynski | 5/5/11 |
| I am having the same problem as Carolyn Manning. I started a loan modification with Willshire in 2009. BOA took over my mortgage, I could not tell you how many times I have been on the phone with BOA, never ever talking to the same person,disconnections, keep repeating to everyone the problem,then I was told that no one has looked at my account!!! then they want all the information over and over again, pay stubs, W2's Bank statements, etc... faxing info. I was also told to pay 859.27 a mo. instead of the 1200.00 a mo. I went to BOA in my state of IN, and spoke with employee, he could not do anything either. He had to call someone in CA. in their loan modification dept. and he handed over the phone to me to talk to that person, asked me all sorts of questions, about my income and so forth, then she comes back to me and says, well, you will have to pay us 2000.00 per mo. and also I was told that I was behind 13,000.00 dollars, for me to pay an other 500.00 per mo. now I am afraid I will also loose my house. I have never ever been late on my mortgage, IS THIS THE AMERICAN WAY????? Now my credit is shot because of BOA, I also called the main ofc. of BOA, asked to speak with Brian Moynihan, but obviously was unable to, was transferred to a Briana Houston. her number is 877-498-7226 x3930. I again explained my situation, she said she would get back with me within 48 hours. Lets see if she does. This loan modification program that OBAMA set out for people to do, is a bunch of rubbish.. NOW ARE WE ALL GOING TO LOOSE OUR HOMES THAT WE WORKED SO VERY HARD FOR ????? We all need to get together and file a law suit. This is just not right.. so many people are giving up by moving out of their home. I am not giving up. Does anyone have any answers to our problems?? please we all need help. I have talked to an attorney, had to pay 500.00 she says to sue in Federal courts but it will take four years or so, or to file a chapter 14, which I do not understand why. I guess I will be waiting for Ms. Briana and I will get back and let you all know what is happening. Thank you for reading this. | |
| Gloria | 5/6/11 |
| We started out with Countrywide and never had an issue. I lost my job two year ago and Bank of America placed us in a temporary modification after months of pressing the issue. After completing the temp modification and making all payments, we were offered a permanent modification. We signed and notarized the modification and sent on our first monthly payment. Bank of America cashed the check within 7 days and we waited. After several months, we checked back and kept getting told that it takes a long time to process. We received several notification after contacting them that we were being foreclosed on. Bank of America had taken all our payments made during the modification and applied them to our equity so that it looked as if we had not paid in two years, kicked us off the modification, and began foreclosing on our house. They admitted they had made a mistake in applying the payments but did nothing to rectify it. I contacted our state senator and explained the situation. Last week we got a call from the CEO of Bank of America. He admitted they made a mistake and is now correcting it, placing us back into the permanent modification and correcting all payments. This should not have happened. A person should not have to go through so much hassle to have someone else's mistakes corrected. Contact your Senators. Write letters and explain in detail, your issue. | |
| | 5/7/11 |
| mAY 7, 2011 ASS BIG OF A-- AS-- WLLLS FARGO-----THEY HAVE TO GIP YOUNG PERSONS BY EPNALIZING FIVE DOLLARS EVERYDAY FOR A FIVE DOLLAR OVERDRAW=====THERI ASS--SHOULD BE SUED FOR ALL THER ARE WORTH. THIEVES | |
| Dissatisfied in Georgia | 5/9/11 |
| BOA should be penalized for the shameful way they are treating homeowners. I agree with the comments about them being deceitful. | |
| BARBARA | 5/9/11 |
| BOA IS A CORRUPT CORPORATION. THEY ALLOWED THEIR REPS TO REPEATEDLY TELL ME NOT TO MAKE PAYMENTS ON MY HOUSE WHILE A LOAN MODIFICATION WAS IN PROCESS. NOW THEY HAVE FORECLOSED ON MY HOME AFTER ALLOWING THEIR REPS TO TELL ME NOT TO MAKE PAYMENTS. THEY WILL NOT EVEN ADDRESS THIS ISSUE. I HAVE SENT EMAILS TO THE US ATTORNEY GENERAL ERIC HOLDER AS WELL MY US SENATOR ASKING THEM TO INVESTIGATE THIS COMPANY. I GOT A REPLY FROM MY SENATOR TELLING ME HIS OFFICE IS INVESTIGATING THEM. THIS THIEVERY HAS TO BE STOPPED. I URGE ALL WHO HAVE BE CRAPPED ON BY BOA TO WRITE YOUR CONGRESSMEN, SENATORS, ETC. | |
| Judith Turner | 5/6/11 |
| I received an email on 5/4/2011 from Bank of America. I have never had an account with BofA ever! Now they say they contacted me previously which is untrue and if I don't give my info I can't restart my account. I don't have an account with them. All I get from their abuse.bankofamerica.com is generic and they may be investigating this. I will never oper another email from them, nor do business with them. Why can't I get in touch with someone except idiots who think BofA can sca us? What a shame. Is there anyone in corporate headquarters who ever sees these emails and does something? I guess not. I hope the CEO is happy! | |
| Brandon l'archevesque | 4/28/11 |
| Is there every a time when you stop stealing my money and just let me try to provide for my family? There's more surprises than I can began to understand you need to relize your a bank you keep our money not take it, this whole thing is a joke and I'll make sure everyone knows it as soon as you let me close my account which you also have control over for some reason. I hope you go out if business and struggle for the rest of your lives as karma for the way you treat customers now go buy something pretty with my money, bloodsuckers! | |
| mike | 5/4/11 |
| this has to be the worst bank in the world. i have traveled to third world countries and have been treated better and with more knowledge than anyone person at BOA could ever attain. what a joke! i closed a checking account september "08 and a charge tried to go through, an old auto payment that i knew nothing about. the bank did not allow it of course but reopened my account and then began to add service charges. i never checked my statements because my account was closed.... in march 2011 i get a call from a collection agency looking for $106. BOA...you must be joking me! i have spent several hours on the phone and in a branch and have yielded ZERO RESULTS EXCEPT FRUSTRATION. what a joke | |
| me | 4/25/11 |
| B of A plain and simple sucks.. there customer service sucks, when cashing my check they shorted me a 100.00 dollars thank god I counted it in front of them. The customer service in the bank really needs to be laid off then they can have a bad attitude, they will not go out of their way to help you, do not do business with bank of america, pull all of your money out let them just fold up.. they plain and simple suck.. | |
| Miralda gonzalez | 4/26/11 |
| I am very angry with bank of america they sent me all the paperwork for a home modification on 2/16/11 now they say that it was a error and today my home was sold I had no clue is it legal? i dont know how to tell my children help please | |
| Last Straw with Bank of America. | 4/23/11 |
| This is what happen to me, their is a class action lawsuit going on and there are thousands and thousands of homeowners who were in the same situation as you and I. I have contacted the US Attorney General's office in Washington DC, my State Attorney General's office all local and national television stations, because they have harassed me and lied and said I have not made payments since February 1 2007 and that I am 47 payments behind oweing them 87,000. Get out of here! I have copies of all my cancelled checks that God, that I keep good records, how many others has gone through this. Thousands upon Thousands. Something has to be done, this has to stop. Someone or many are screwing with homeowners and some give up and allow them to foreclose on their home and others with fight, and I am one of them. I refuse to harassment and bulled my bank of america's customer service because none of them have the correct information and the left hand does not know what the right hand is doing. And the top Executives, look at their salaries, it is a disgrace. | |
| Robert | 4/13/11 |
| Tomorrow we will begin recording a series of YouTube videos which we will show the unwillingness Bank of America shows in resolving HLOC issues and their head in the sand approach to dealing with issues. We will show the fraud they have committed on the disabled by taking advantage of those with disabilities by submitting false loan applications in order to make fraudulent loans. We will show how they allowed $160K of a dying elderly mother’s money to be illegally withdrawn from her account while she lay dying and in a coma. We want everyone to know how to stop BofA from threats of legal action if you fall behind on your Home Equity lines of credit and how to legally take that balance to zero. We will tell you how to legally convert that HLOC from a secured debt to an unsecured debt. Hint: If your first mortgage is upside down and BofA is in the 2nd position on your mortgage they must pay the first mortgage note off in order to foreclose on their second position note. In essence BofA would lose far more money than what they were trying to collect by not only eating the underwater first mortgage but the HLOC as well. Until they agree to help we will be waging a media and governmental war against Bank of America and their overpaid executives. We will post photos and addresses of their executive’s Multi-million dollar homes which they enjoy while at the same time taking taxpayer bailout money of more than $45 Billion. We will provide links to every Governmental agency so we the American voter demand Bank of America be regulated into submission. The "Bank of Opportunity” translates into, you gave us the opportunity to rip-off consumers as well as taxpayers, no one can stop us. Playing nice with Bank of America does not work. We are kicking it into overdrive and taking them on...David vs. Moynihaniath Hit them where it hurts......In the bottom line. | |
| Shannon | 4/18/11 |
| For 3 weeks now I have been calling BofA to request a correction on my 1099A. Bank of America is claiming that my Fair market value of my property is double what it should be. And for 3 weeks I have been getting the runaround. "Someone will contact you within 72 hours with the correction of your 1099." Not one call yet and what is today? Tax deadline day! When I spoke to the IRS today they said that I will be charged interest on the 15k that I will owe if this is not corrected by today. I am making sure that my husband and 2 kids pull their money out of BofA by tomorrow. They are a Joke. | |
| Arn Lee | 4/18/11 |
| I was blown away as I began reading the comments listed on this page. Often times we think we are alone, but there seem to be thousands who have have horrible experiences with this company. My neighbor has been fighting BAC for more than 2 years. After owning his home for over 10 years, he was recently served eviction papers and told to be out of his house. I am still in shock as to how that could happen. Like many others, he has been given the run around, promised one thing by one representative and then when you call back; no one knows who that is. I`ve never seen anything like it!! My neighbor was told that his original paperwork was lost, destroyed, or misplaced. How do you take someone`s home when the mistake is yours????? People were coming to see the house and he didn`t know it had been sold...it`s been one crazy experience after another. I just pray that at some point all who have lost their homes or been victimized by this company, will win in court!Don`t give up! Keep fighting!!!!! Goliath fell to David. | |
| Nana in Tucson Az | 4/19/11 |
| OK, yes,I do have a debt to BofA,my mortgage, but I also have a small savings & ckng acct with them. I have fallen behind in what was a previous Countrywide mortgage acct. but I did catch up, there is still a 140.40 'late fees' oweing but when I spoke to a rep prior I was told I could let that be 'tacked on to the end' which is about $18,000.00 away thank heavens. I just found out that the late fees are also made up of 'drive by inspection fees' to assure 'someone was living at the property', I asked how often is this or will this occur and the answer is ' It will occur until you totally catch up with what you owe, you are current with your mortgage but you still owe the fees, therefore you are not caught up'. I am dumbfounded by this...so "yes, I can let the fees be tacked on until the end but the $140.40 then gives B of A the right to do drive by inspections at $15 a drive by? So say I have 22 months of payments left, they could drive by 22 times??? At $15 they'd make another $330 dollars by the end???? I swear, no matter how you try to get ahead and how obvious it is you still exist as you have accts with them that are active, they have to supposedly drive by???? I am right now truly so disapointed in B of A, I will be looking at moving my mere pitance of monies in the savings ($200) and ckng to my work related credit union...it won't put them out of business no, but it will certainly be one less interaction I have to have with them, and in 20 months the mortgage will be paid and Hasta La Vista BofA!! | |
| Bill | 4/7/11 |
| Bank of America has treated me like an idiot. I currently have a home loan with them and it has always been in good standing. Now I am applying for a VA home loan so my family and I can live in a home that meets our needs and my needs as a disabled veteran. Simply put, I was treated better by the Iraqi's when they were shooting at me. I miss they days of the good customer service I received from CountryWide. Bank of America treats their clients like dirt.They actually sent an appraiser to appraise a hole in the ground before the house was built, all I got from them was laughing and being told accidents happen.If this would have been the very first or last mistake, maybe I could chuckle also but it wasn't and the mistakes and the boondoggle has never ended. I warn everyone, especially veterans to stay away from Bank of America. | |
| Katrina | 3/29/11 |
| We too lost our home to the Bank of America thieves. My husband lost his job and was out of work for two mos and had another job. We filled out the home modification and were approved for a $300 a mos decrease for 3 - 5 yrs and then it would go back. We made our payments every mos and started to get calls about 6 mos later from their "modification department" saying we've not made any payments. We had proof from canceled checks but the bank and the modification dept refused to swap paperwork and say "ok we see you've made them, now move on w/your life and see you in 3 - 5, instead, we lost our house because in the end, they said they lost all of our paperwork. They told us to stop paying for 3 mos and re-apply but sold it at sheriffs auction 3 mos later on the dot. Now 6 mos after our redemption period, they kept offering cash for keys. They call every couple of weeks to say their working on it. We filed bankruptcy and were suppose to go to court yesterday but my husband was sick and we couldn't go. Today, we got a letter to appear in court in 5 days for eviction. THIS IS WHY WE STRIP OUR HOMES AND RUIN THEM! We would have given the house back even though they screwed us, even though we just put $10,000, our whole lifes savings into the house fixing things, and even though we didn't get cash for keys had they not been so sneaky. We have to stand up and speak up for Americans. The government in my opinion is behind this in some way. How are they allowed to do this with no reprocussions?????? If it was any of us civilians, we'd be in jail for fraud or misleading or something they would come up with within the legal rehlm. They could do it if they wanted but they have something to gain, I'm sure. | |
| Paul C. | 3/30/11 |
| Bank of America is a band of thieves who deceive their customers and the government every single day. The risk management department is the laziest and least informed part of their customer service support "team." It is time to bring in independent bank investigators and expose this company for what it is. Don't ever take your bank statements for granted with these people because they are stealing your money in one form or another. I can only hope that bank officials are exposed for what they've done and spend a long time in jail. Change to another bank today! Don't let BOA steal another penny of your money. | |
| Szu Tuan | 3/31/11 |
| NOT ONLY DID BANK OF AMERICA LOSE A LOYAL CUSTOMER, I AM TAKING MY FAMILY, RELATIVE, AND FAMILY BUSINESS ACCOUNT ELSEWHERE. ITS A SCANDAL. DID YOU KNOW - AVAILABLE BALANCE REALLY DOES NOT MEAN AVAILABLE BALANCE?!!! CUSTOMER SERVICE WAS HORRIBLE, COMPLETELY USELESS...A WASTE OF TIME. | |
| AJ | 3/31/11 |
| I think the time has come for everyone to come together and file a class action suit against Bank of America for their practices and schemes. They have defrauded so many people out of their homes through the "modification" program. They need to be held to account for their actions. | |
| Texas homeowner | 3/29/11 |
| I urge anyone living in Texas with BAC home loan to contact the state attorneys generals office and file a complaint against Bank of America if you have ever been placed on hold for long periods of time only to be transferred to several differnet departments of hung up on. If you have been trying to get a Loan modification for more than 2 months and/or if while awaiting approval/denial for a loan modification BAC foreclosed on your home. If enough people complain, the Attorney General will have to investigate and maybe even file a class action lawsuit. The AT did just that againt EMC a few years ago. I have been in negotiations with BAC since Nov. 2009. Twice they have foreclosed on us and twice they rescinded the foreclosure sale because they knew it was illegal. Now they state we don't qualify for a loan modification because our loan is over 12 months past due! Well if they hadn't of lost our paperwork 6 times and dragged their feet for 7 months it would only be 6 months past due and not now 14 months. Plus we've paid well over $10,000. in the past 9 months towards our mortage making our trial period payments and now they say our loan modification has been denied because we haven't been making full payments! No, we made our trial period payments as directed by the paperwork/contract we signed back in May of 2010 for our loan modification! I have had 5 negotiators now, I've only ever spoken to one of them three times. Other than that one negotiator, I've never spoken to the same person twice! Everytime I call BAC customer service dept, I get told to call the loss midigation department, the loan modification dept, the foreclosure dept, the REO dept or the advocacy dept. Each independant dept does not know what the other dept is doing! they have lost my paperwork. I even went to a BOA bank branch and had them fax the documents in for me, the branch received confirmation and BAC still lost our documents (or so they claim they never received them)! I have filed a complaint with the Texas attorney Generals office, the Fair Trade Commission and with HUD. Hopefully, someone in our government will take notice and stop BAC from using deceitful practices and illegally foreclosing on peoples homesteads! | |
| G. Hughes | 3/25/11 |
| This week money was moved from my money market account $3001.20 to my business account by someone committing fraud. They added themselves as one of my bill pay accounts and made a check payable in the amount of $3,320.10. to themselves. I was able to cancel payment on the check because I check my accounts several times a day. I had to speak with two separate fraud divisions at Bank of America and spent the better part of 3 hours either on hold or filing two claims. It was suggested that I file a police report and close all accounts and re-open them. I filed a police report and closed and re-opened 7 accounts. Needless to say, this activity took the better part of my day off. I actually have the criminals name and phone number and gave this information to both fraud units at Bank of America. Today I received a FORM LETTER (Unbelievable!) from Bank of America that said because the attempt was stopped before it actually occurred, the case is closed. This criminal gets away with committing a crime and no one seems to care. This incident has cost me many hours in time filing police reports and sitting at the bank opening new accounts. It has cost me money in gas and in getting new check stamps made for each account. I can't believe this is how a customer of 20 years with your bank is treated. Your customer service is horrible and allowing a criminal to go free is at the very least irresponsible. | |
| matt schwartz | 3/25/11 |
| I am very frustrated and I wanted to know if anyone can help me. Somebody I worked with many years ago cashed a check that I wrote to him in 2008 for a loan pending a commercial deal closing which did not happen and the check was supposed to be voided. He recently cashed the check in the amount of $5000 after changing the date on the check and forging my initial next to the date. Bank of America cashed the check on Saturday and left me with negative $1000 on Monday. A division of BofA called Vector 5 initially returned my money the following day when they found out the date was changed on the check but forced the debit back on our account 2 days later when bank found out it was their own teller who cashed it. Initially the bank Vector5 told us it was bank’s mistake, but now they are saying changing the date on the check is not considered fraud and they are not responsible. I have been with Bank of America for over 10 years and I feel they have let me down. When I went to the bank and spoke to a branch manager few days later, she told me that it was fraud for cashing the check and she also said it would have never happened at her branch, but she was not able to help me either. I have filed a police report, but I need help in going after the bank to refund my money that should have never left my account in the first place. Please let me know if anyone can help me recover my money from BofA. Sincerely, Matt Schwartz 404-538-2891 | |
| Randy gaskin Lowell mich | 3/18/11 |
| How dare you associate your name with this great country when you steal from your own. | |
| Diana CC | 3/22/11 |
| If there was a selection for" no star", that is what I would choose. Bank of America collected 2 payments for the month of March. March 4th and March 8th, 2011. I have called B OF A. Faxed them the required proof that was needed to refund my money.They have given me the run around for 2 weeks now. Every time I call them, they tell me 48-72 hours. I have waited over 4 48hr periods and no money. Today, when I called, I was told that they would have to resubmit the request because of non receipt of letter from the bank stating that they would not reject the funds! Absolutely crazy. My account is now over drawn 737.36 x 2 weeks. I have been completely without money due to B of A. I will never do business with them again when I get out of this loan. Don't trust them, they are crooks and will hold on to your money and leave you out broke. They don't care. | |
| DONALD ADAMS | 3/16/11 |
| MY GOOD FRIEND BARBARA LUDDEN APPLIED FOR OBAMA'S PLAN TO HAVE HER HOUSE MORTGAGE PAYMENTS LOWERED DUE TO THE DEATH OF HER HUSBAND. SHE HAD REGULAR CORRESPONDENCE WITH A WOMAN NAMED TERESA. TERESA EVENTUALLY TOLD HER THAT SHE DID NOT QUALIFY FOR THIS PLAN BECAUSE SHE MADE TOO MUCH MONEY. SHE THEN TOLD MS LUDDEN NOT TO MAKE ANY PAYMENTS BECAUSE SHE WAS WORKING ON ANOTHER PLAN FOR HER. AFTER A FEW WEEKS, TERESA SUDDENLY VANISHED. EACH TIME MS LUDDEN CALLED BOA, SHE GOT CONNECTED TO ANOTHER CUSTOMER REP. SOMETIMES SHE WOULD BE CONNECTED TO SOMEONE IN SAN FRANCISCO, ANOTHER TIME TO SOMEONE IN NORTH CAROLINA, ANOTHER TIME IN TEXAS, ANOTHER TIME NEW YORK, SO ON AND SO ON. SHE WAS TOLD EACH TIME THAT "THEY" WERE WORKING ON THE LOAN MODIFICATION. SEVERAL OF THESE REPS GAVE THEIR EMPLOYEE NUMBERS BUT EACH TIME SHE CALLED AND ASKED FOR A REP BY EMPLOYEE NUMBER, NO ONE HAD A CLUE WHO THAT PERSON WAS. ON ONE OCCASION, SHE WAS CONNECTED TO A MAN NAMED ROBIN IN NEW YORK WHO CLAIMED TO BE A SUPERVISOR. HE SUPPOSEDLY WAS EMAILING THE "COMMITTEE" AS THEY SPOKE. I EVEN SPOKE TO ROBIN MYSELF. I ASKED HIM IF MS LUDDEN COULD CALL AND ASK FOR HIM BY EMPLOYEE NUMBER. HE RESPONDED "CERTAINLY". GUESS WHAT? WHEN MS LUDDEN CALLED BOA A FEW DAYS LATER, NO ONE KNEW ROBIN OR ANYONE WITH THAT EMPLOYEE NUMBER. EARLIER IN THESE NEGOTIATIONS, SHE WAS TOLD BY A "SUPERVISOR" WHO SAID HIS NAME WAS MARK THAT HE WOULD CALL MS LUDDEN IN A WEEK WITH A NEW REPAYMENT PROPOSAL. YOU GUESSED IT! MARK NEVER CALLED BACK AND OF COURSE NO ONE AT BOA KNEW WHO HE WAS. CUTTING TO THE CHASE, MS LUDDEN WAS SERVED WITH AN EVICTION NOTICE TODAY, MARCH 16, 2011. IT IS APPARENT THAT BANK OF AMERICA IS RUN BY A PACK OF RUTHLESS, LYING SONS OF BITCHES. THE POWERS THAT BE USE SO CALLED CUSTOMER SERVICE REPS AS BODY GUARDS TO PROTECT THE ASSHOLES WHO ACTUALLY RUN THIS CORRUPT CORPORATION. PLEASE, ANYONE CONSIDERING USING BOA FOR ANY BANKING NEEDS, SAVE YOURSELVES THE MISERY. | |
| victoria swanson | 3/12/11 |
| how do i register my business with the purchasing department email add vick35@verizon.net | |
| Mary Ann Mallory | 3/7/11 |
| I have been banking with Bank of America on and off since 1978. I was even an ecmployee in 1979. I just read a number of complaints of how terrible you treat your customers and I am one included. In 2009 I closed out all of my accounts with Bank of Anerica. My friend was with me as a witness that I closed them. Last year I was notified that they forced closed the accounts that had already been closed and they pulled $400 or so dollars out of my account to pay for bank charges that accrued on these closed accounts. I got statements, but I did not open them as I knew the accounts were closed. Banks are notorious for their stupidity. That is why I could not work for them. I got called on the carpet for helping a cusstomer on my own time,not bank time. I don't trust the bank with my money s I only allow myt Social Security Check to go in there and I pay most of my accounts with Cashier's Checks. Today I went in to get a cashier's check for a payment and I was advised that my account no longer would allow free casher's checks and it would be $10.00. That is the last straw. Because the forced closed for unpaid bank charges for an account that was closed, I now am no longer allowed to open an account with any other bank. I will give my money to a friend to pay my bills out of his bank and I will not do business with Bank of America any longer. Once Obama bailed out the banks they are more impossible than ever. You are the worse bank to deal with on loan modifications and short sales. All the other banks try and work with us. I am a REALTOR and I will not refer any of my clients to Bank of America for a loan or to open an account with you. After reading a number of compaints, I am not the only one disgused with your bank. Your employees are also very rude and unprofessional. The last one I talked to in Customer Service said you will just have to live with this problem for a minimum of 5 years. I am 80 years old so I may not even be on this earth for 5 more years, but his attitude is I don't care the bank says it is your fault and of course the bank never makes errors. I had to cose 2 accounts recently due to identity theft. Your bank is not even a secure place to bank. If I had a lot of money I would have lost almost $10,000. There isa benefit to be poor as there was not enough money in the bank to cover those withdrawals. Another unhappy customer. | |
| mark, sarasota, florida | 3/8/11 |
| Called BAC corporate at 1230 pm today to try to get information on purchasing a REO home and was transferred to their foreclosure department which does not pick up the telephone unless you have a loan with them, and since I wish to purchase from them, not get screwed by them, I do not have a loan with them. So I called corporate agian and Eldon, who was very helpful, as well as nice and listening,referred me to their REO department, and transferred me their as well. This is where things got typical for BAC. I asked to speak to anybody who could talk with the attorney firm they chose to see what the hold up is with this home. It has come to my attention that their attorney is sitting on the paperwork, and has been for quite some time. IOf she filed some papers with the court, they could get this vacant house back and then I would happily buy it from them. But KSSSFS has no interest in filing papers. So the house sits, deteriorates, loses value, and then BAC collects more money from the government. What a good deal! But meanwhile, people interested in homes cannot get them, workers cannot fix them up, retailers cannot sell supplies to fix them, and people continue to hurt. All because 1 attorney will not file some papers to finish the process of foreclosure on this house that has been abandoned for 3 years. So anyway, while on the telephone with Jerry at the REO office, he continually insulted me by calling me maam; I am pretty sure I was using my big boy voice. When he told me their was nothing anyone at BAC could do( isn't that odd that when you hire somebody to do a job, apparently if they do not do it, you still pay them and can never fire them). I told him that I knew that BAC employees could do nothing, like the rest of the company, but I figured if I got through to someone in a high enough position, maybe, a phone call could be made to the lawyer, and 1 of the thousands of REO homes on BAC's books could finally get off the books and back into the real world and provide work for people. But that was asking to much. He called me maam again, I called him a choice word, and told him I would just take it up with corporate. In this hierarchy that is BAC, the peons are routinely just told to limit what they say, and be as unhelpful as possible. A few, like Eldon, veer of track and try to get things done. I am sure his reward will be a pink slip. How can things get better when the people that cn make them better, choose, that is right, CHOOSE, to let them get worse. I had purchased stock of the Animal that is BAC and made a nice piece of change of my 260 shares, did not set the world on fire, butmade money. It is amazing, now seeing how they operate that their stock would ever appreciate, or how they continue to exist. Also, I had a high-interest savings account with Countrywide which BAC swallowed up. Some time after enveloping Countrywide, BAC got around to quashing the high-interest part of the account, so I happily took my money elsewhere. Apparently that was a bad move. After closing the account, BAC reopened the account to deposit a 13 cent interest deposit. Very nice of them right, yes until you realize that for 3 months after that deposit, they tried to charge 10 dollars per month for being under the account minimum limit. So for a 13 cent check, they reopened my account and wanted to charge me 29.87, after the check was deducted, to have that account with them. Finally I got that taken care of, telling them to keep the check, but they insisted on spending someone's time, an envelope, and a stamp to send that fortune to me. It is good business to do business where business is good, so avoid BAC like they have the PLAGUE. | |
| Lisa Cruise | 3/9/11 |
| Bank of America is the worst, most uncaring institution I have ever dealt with. Three days ago, they mistakenly levied our account. AFTER they took the money, they charged us $100.00, immediately putting our account in the red. They will NOT give us back our money, even though they admitted that it was a mistake. Do not ever bank with them or deal with their Legal Order Processing Department in New York. The nasty customer service rep who answered my call hung up on me 3 times, refused to give me her name and would not let me speak to a supervisor. | |
| Cheryl S | 3/4/11 |
| Since my mortgage was switched from Country wide to BOA it has been a nightmare dealing with this bank. Customer service...what customer service. They treat you like you are stupid. The on-line system takes forever to update so when you call the reps have one figure and on-line is another. I do not trust this bank. | |
| DP | 3/7/11 |
| B of A is a complete JOKE. I have been nothing but patient with them and prompt in my responses during a short sale process and what do I get in return, a waiting game! It is down to the wire, all the paperwork is done, everything is complete and now all they have to do is stamp APPROVED on my paperwork and move on. They are heartless bastards and didn't deserve to be bailed out! You know who deserved to be bailed out? US, the little people, the PEE-ON's! B of A, wake up and smell the coffee, you are a miserble bank, miserable company to deal with. | |
| David C. | 3/1/11 |
| We have a mortgage with B of A with our Las Vegas condominium. We purchased the property for $200,000.00 and now its appraised for $85,000.00. We have requested numerous times to lower our interest rates and declined also numerous times. We have not missed any payments. B of A would rather put you on foreclosure than work with you. This particular area has a lot of foreclosures and short sales. This bank has workers that does not care and will work against you if you are in a hole. | |
| Tammy Prime | 3/2/11 |
| Worst bank ever!!! They never answer their phones. I was told to use their credit card because there was no yearly fee. I got it and guess what? A letter showed up in the mail saying they will be charging me $59.00 a year to have it. They should be paying me! I will be closing out my account with this bank. If you don't want to be ripped off, run away from this bank!!!!!!!!!!!! | |
| e. miller | 3/3/11 |
| ALL I NEED IS ALITTLE HELP FOR NOW ( like most of us do now), so I sent the CEO a Letter and got no responds from his. I guess he in his mansion having a fun time while me and my family will be on the street soon. I would like to introduce myself. My name is E. Miller and I live in N.J. . I have a mortgage with BoA bank. I have hit on hard times in my life. My family consists of my son who just came back fromTexas and has no license and is having trouble finding a job, my daughter who is a vet technician, my mother who is 75 and not well, and my boyfriend ( which we were going to get married next month but we had to put it off due to all of this) who works part time for now because he also having trouble getting a job. I have always worked. My last job i had for 5 years and in May of 2010 I got sick and had to go out on disability. After 5 month I was well enough to go back to work but when I tried I didn't have a job any more and no unemployment either. I have a heart problem, an ulcer, migrans, depression and possible Raynor sydrome(which is a ciculation problem). Now I can't even get medical help because of no health insurance or money. My house is in need of a lot of repairs, but I can deal with living like that. I have run out of heating oil a few time but again I keep it cool in the house and just wear warmer cloths. What I can't handle is the fact I tried to refinance my house back in Jan. 2010 because of the high interest rate. I paid a lawyer in FL. only to find out now the firm is going out of bussieness and even the BBB change them to a F standings and they will not answer my phone calls. Now I am going into foreclosure. I have no job (which I appied for sooo many jobs but hear nothing), no money or imcome and soon no home and no where to go. I am getting sicker over all this. I have applied for help and never hear anything. Its hard for me to get any where because I have no car and now can't afford a car.There isn't even alot of money for food anymore. Everyone in the house does the best we can do but I guess its not enough. Please Please look into your heart see if you can help me or know anything I can do ( I can even work from home on the computer for you to pay it off if you want) to keep my house and remain here (my mom is too old and sick to move and its to cold up here for us to be living on the street) until I can get back on my feet and take over my responsabitly like I'm suppost to be doing for my family. I hate asking for help but I don't know what else to do. It is so hard to write eveything down and explain it on paper because there is so much going on here, so I did my best. I have been trying to call the number that was sent to me and no one ever answers or nor do they call back. I don't understand why but in now my account will be close by 3/7/11 which is monday PLEASE PLEASE HELP | |
| advising counsel | 2/28/11 |
| Inapporiate conduct by vice president to employee. Contacted advising counsel still have not gotten a resolution. Im going to eeoc. | |
| arlene lugo | 2/26/11 |
| KUDOS! to Cristine Macdonald for her superb customer sevrvice and handling of my account when days inn wrongfully charged my account a pet fee of 50.00! ms. mcdonald went far beyond her call of duty and followed up with me everyday she made the necessary phone calls to resolve the situation and three days after her handling it, it was resolved to my satisfaction, prior to that i had been given the runarounds and Mr John Pierre a represantative at bank i met with called me back once and then never returned my calls thereafter and wouldnt come to phone when i would calls! THANK YOU CRISTINE YOU ARE A WONDERFUL ASSET TO BANK OF AMERICA AND I APPRECIATE YOUR PROFFESIONALISM AND EXPERTISE! SINCERELY, ARLENE LUGO | |
| Celeste Norris | 2/23/11 |
| I have been going through a home loan modification application process since August, 2010 ( 6 months) I have sent everything in that they have asked for some of it even twice. Today I was informed that we had been denied due to that a reduction in income is not a just cause to be approved. Was also told that the situations that would warrant an approval of home modification was that either my husband or I were dead or had experienced a catastophic illness. What the hell kind of response is that. I was then placed on hold time after time for 2 hours and ended up speaking to 6 people that couls not offer any option to my situation. I did not ask for a new loan -- I merely asked if I could have the due date on my curent loan changed to 2 weeks later in the month so that I could at least stop paying the late fee of 100.00/monthly. They said no that was not allowed. I really do despise Bank of America. I read that the CEO was given a 9 million dollare bonus in 2010. This is why we can not get any assistance from them. | |
| Melissa Faulkner | 2/16/11 |
| After reading all these complaints I realize I will never do business with any company without throughly reasearching them first. My heart and true frustration and utter disgust go out to each of you. My problem seems minor in compairison but is still very frustrating and wrong. After a weeks visit in Aug we moved from MA to MO to be with my husbands boys from his first marriage. We had an open account with BOA primarly to avoid the check cashing fee they charged for my UNUM check with is drawn from BOA. We also had an account with St Jeans CU in MA which we kept open since we had transactions still coming in and out of. We changed our address with them. For some reason it didnt show we did so. We would write checks from St Jeans to BOA to cover transactions from it. Well since St Jeans didnt update our address 3 checks in DEC were returned to BOA. We realized the problem, corrected it and went on as usual. Here it is FEB, 2 months later and we go to log in online to check our account. It wouldnt let us so we called and were transfered to the excalation or credit risk dept. My husband had the phone on speaker so we the only 2 in the house and on the account could hear her. She refused to speak on speaker and refused to give my husband any info on our account!! I refused to be treated this way and called back. The lady I spoke with at least listened to me and told me that only the Bank Manager could reverse this(which is not correct)! So off to our local branch where the assistant manager who has nothing to do with the excalation dept proceeded to help us. She called them found out the problem and open up a file. We contacted St Jeans who drafted a letter explaining it was "their error" and faxed it to BOA. After 1 week of holding OUR money, charging us fees(still dont know how much)even though there was money in the account we were able to take out a sm ammount!! Supposedly the rest will be realeased this FRI!? After all the excalation dept said ALL of it was available! And they are closing ALL our accounts to include 2 of our minor children who are trying to save money, and theres NOTHING we can do!? No notification of an issue, no rights to show proff of the reason! After all no money was lost as a result, everything was pd! Perhaps I should just see this as a sign be happy and get as far away from them as possible after all of this and all the other complaints!! They say this wont affect us opening an account at another bank,but why dont I believe them?? Over tweleve yrs ago when BOA was switching from Fleet they actually LOST our account!! As reluctant as we were to do business with BOA after that we are pretty limited due to where we live as far as banking options. BOA is most convient but after all of this im all done!! Has anyone else ever experienced this? AS CONSUMERS WE SHOULD ALL GET TOGETHER AND FILE A CLASS ACTION LAW SUIT AGAINST THIS BANK!!! THANK YOU FOR LISTENING!! | |
| BAndrews | 2/18/11 |
| Ok I opened an account with Bank of America (funny having that name and not caring about the people here) to deposit my Student grant $. This year when I got my income tax chech back I went inside to deposit my check. The reason I did this is because the check was made out to both me and my husband and since he is not on the account they would need to verify his ID. We stand in line for 20 minutes, the "manager" comes by checks his ID, and we proceed to the counter. The teller then checks his ID. THEN, the teller informs me that I have E-banking and I needed to deposit the check through the ATM. So, I asked her if they need to verify his ID inside how would you do it through the ATM? She told me that it would be fine since both of our names were on that check. I told her I didn't think it works that way and if I deposit it through the ATM it would be rejected. She told me that was my only option, so I did it. What do you know? My check was rejected!! This happened about 10 minutes before closing time. I was back 20 minutes before opening time the next day. My check was in the ATM machine and they refused to pull it out and authorize it, even though she remembered me!! Here I am 2 weeks later still waiting for that check with my bills going past due and they don't give a sh*t!! As long as they get their paychecks. I think the worst part is that the teller who didn't know how to do her job is still there. They don't care about anyone and as soon as this mess is straightened out I'm closing my account!! | |
| Val | 2/18/11 |
| I have been with Bank of America for years. My credit card account was paid off months ago, so I call to ask if they had 0% APR on balance tranfer. Only seconds later they closed my account because of my debt ratio. I never gave them permission to do a credit check, just asking a question. Is that again the law to do a credit check without your permission! I am so disappoint with them, they were so so rude and unfriendly. | |
| sherry alhasan | 2/12/11 |
| we tried to cash our income tax check my husband has an account there at boa first time they said you have to come back with your husband because your not on the acct ok so we went back together they first told me they cant because im not on the acct so we have to cash the check then he can dep it into his acct it will cost 6.oo dollars no problem then the fat ass manager come out she said they cant because the policy is 6 months we said its a tresury check and good for a yr then she said she needs 2 forms of id so i gave her my dr lic and social she said my social is invalid as id i could have bought it at the flee market for all she knows she said she wants a credit card and what bank do i bank at or a passport dam i was born in mo im almost 50 and white what the hell she was a bitch as i was leaving feeling like a piece of dirt she was laughing with another teller looking so smug im mean what the bleeping hell this is boa off heritage pky off 35 i hate you boa i hope you close down you know what wells fargo is much much more prof you suck boa you will fail oh yes you already are | |
| Mr. and Mrs Hunter | 2/2/11 |
| BANK OF AMERICA!!!!!! THIS BANK THAT I WILL NOT RECOMMEND TO ANYONE!!!! A FRIEND OF OURS PAY US SOME CHECK TO THE MONEY HE OWED US !!! WE DEPOSITED TO OUR ACCOUNT WITH BOA AND THIS GUY CHECK WAS RETURNED DUE TO CLOSE ACCOUNT!!! AS FAR AS MY UNDERSTANDING US COSTUMER WILL BE LIABLE TO PAY THE RETURN FEE!!! SINCE WE DIDNT EVEN SEE THE MONEY TO THE ACCOUNT!!! SO AFTER THIS BANK OF AMERICA DECIDED TO CLOSE OUR ACCOUNTS BECAUSE OF THIS MATTER THAT WASNT OUR FAULT!!! WE LIKE OKAY FINE!! CLOSE THE ACCOUNT!!!! BUT WE WILL NEED TO WIDRAW OUR MONEY AND MY HUSBAND MILITARY PAY COMING TO THE ACCOUNT STILL!!!! THEY GAVE US TILL FEB 15 TO HAVE THE ACCOUNT OPEN WHILE WAITING ON ALL THE DEPOSIT TO BE IN THE ACCOUNT!!!! AS OF TODAYS DATE!!! WE HAVE GOT A DEPOSIT TO THIS ACCOUNT FROM STATE REFUND AND MY HUBBY WENT TO THE BANK TO WIDRAW IT!!!! HE CANNOT GET THE MONEY DUE TO A NOTE STATED ON THE ACCOUNT!!!! I CALLED THE HEADQUARTERS OFFICE!!!! AND THIS WHAT THEY TOLD ME!!! WELL DUE TO THE FACT WE ARE CLOSING THE ACCOUNT NO MATTER WHAT DEPOSIT COMING TO THE ACCOUNT WE DO HAVE THE RIGHT TO HOLD AND TAKE THE MONEY AWAY FROM YUR ACCOUNT AS WE WANTED TO!!!!! ARE THEY FUCKING FOREAL!!!!! BANK OF AMERICA CEO BRIAN MOYNIHAN!!!!!! I WOULD LIKE TO SPEAK WITH YOU IN REGARDING THIS MATTER!!!!! WEVE BEEN WITH YOUR BANK FOR 3 YEARS AND THIS IS VERY NOT APPRECIATED!!!!! YOU CALL US WITHIN 48 HOURS OR WE WILL TAKE THIS FAR AND GET ALL OVER THE NEWS!!!!! WE ARE NOT HAVE NO TIME FOR THIS!!!!!!! NEED TO KNOW OUR CONTACT NUMBER!!!! CALL YOUR PEOPLE IN YOUR HEAD QUARTERS OFFICE TO KNOW OUR NUMBER!!!!!!!! LAST NAME IS HUNTER!!!! AND WEVE BEEN ON THE PHONE WITH YOUR PEOPLE EVERY DANG DAY!!!!! DUE TO THIS ISSUE!!! WE ARE GETTING EVICTED TO OUR HOUSE BECAUSE WE CANNOT GET OUR MONEY!!!!! YOU ARE SORRY ASS BANK!!!!!! | |
| Shawn | 2/2/11 |
| Well for a year I've made the "mod" payments only to receive 2 calls a day saying we are delinquent for late fees and interest. Come to find out they have $30,000 of my money in a separate account and haven't applied any money to our actual loan therefor showing us as not having made a payment. I'm sure our credit is ruined by now. My question to you all is: Has anyone been successful with these issues I've read? If you have please contact me at fisher_mon@hotmail.com | |
| diane turner | 2/3/11 |
| There needs to be a revamping on their so called Customer Service Dept. I initiated a Short Sale in Oct, 2010 and it Sold and Closed on Dec, 2010. Now somewhere along the lines my account got "coded" with a Foreclosure Code (which is derogatory)instead of a Short Sale code. Now my concern(s) are first BofA was in the negoitating of payoff for Short Sale and not once did I ever rec a Foreclosure Letter/Notice. I think they do this intentionally to make you look bad in the Credit Bureau's eyes. In trying to "correct" this wrong coding i got transferred 10,000 times to 10,000 diff people who all gave me 10,000 diff answers!! I even got transferred to the Foreclosure Dept in which a Rep told me i needed to call ReconTrust and speak to an atty. When i did as requested one rep there told me my house was owned now by BofA (due to foreclosure)and it was going up for sale in Jan,2011!! How many times can we get incorrect information....Title search and funds etc were done and wired to BofA in Dec, 2010 due to my Short Sale in which we had a buyer standing by the whole time!! Now i back one more time to ReconTrust just as a "follow up" and Of course i get a new Rep that reveals they have no record of my house being on their list for sale...Amazing 30 mins ago according to one girl it was there!! Personally i think these REPS get the information WRONG FROM THE GET GO and no one is policing them at all! We are getting BOGUS information that they are causing...If my credit is messed up because of this...BofA watch out ....you are up for a law suit | |
| Wendy Hall | 2/3/11 |
| spoke to Kevin White and he said to call him in a few days if I didnt hear anything about the reverel of funds. I opened up a Bank of Amercia checking account and they denied me from opening it. The account was not opened and bank of america still took the deposit of the 25.00 that I had to place in the account to open it PLUS they took an additional 40.00 for processing. I am in awe over this..... | |
| C. Daniel | 2/3/11 |
| I am very upset about B of A's new mortgage payment rules whereby the customer is charged an extra fee if the payment is made from another bank and not made by the 10th of the month. It is especially difficult for low income households and retirees to always have the mortgage payment funds by the 10th of the month. | |
| Bill | 2/1/11 |
| My wife and I have told BofA repeatedly to stop calling us with offer for the past few years. They DO NOT LISTEN. Many of the "no risk" offers, if accepted, require the recipient to take specific and often difficult steps to cancel the offer. This is the sleaziest type of marketing. BofA is not a reputable bank. | |
| Lorraine J | 2/1/11 |
| My husband and I had a joint account B.O.A for a few years now, and we separated back in June 2009. In August, we both got our own accounts, and for personal reasons, I made sure I told both people who worked with me on opening up my account, it was very crucial that he would not have access to my account and they assure me that this was my account only, only my name is on the account, and MY address is on the account, not his!!! So up until this month, everything has been fine....until for some strange, unknown reason.....YOUR Rock HIll branch, where I opened my account, MAILED him my January statement. This man now knows my savings, and every transition I have made. It has caused more trouble then we already had. I called the branch twice this morning, and no one will take my call. I am mad as hell. I have been privately violated. No one has even called me back to make sure this would never happen again, AND....I'm gonna call action 9 news, and I want to seek legal advice. I will take this as far as I possibly can because of your banks negligence and no concern to call back and try to explain what went wrong! | |
| Jean | 1/18/11 |
| Bank of America allows money transfer to companys that you have not authorized to take money out of your account. and do not have an account with. There is supposed to be a signed approval for any company for automactic payments! | |
| KK in Florida | 1/23/11 |
| I am having the same issues with b of a, i am in need of help as well. i got behind on my payments 3 months, filed for modification, sent paper work several times, over night mail, reg. mail, certified mail and faxed, 2 years later nothing but stress from the lies all the employees tell. I began making extra payments to get current and was served a foreclosure notices. called the so call bank and was told my payments were not being posted and the manager said,,,, i can not explain why they were not posted...... SO, i did a reinstatement, this so call bank sent me a letter from their system stating what i had to pay to stop the foreclosure. i sent a certified check, over night, and six months later i find out they never posted the funds correctly and now are trying to collect it again. i can do not have the money for a lawyer. so i to am hoping someone will read all of these statements and offer some kind of help for sueing this bank and taking them down. all i want is to pay my loan and for them to leave me alone. GREEDY PEOPLE, SICK PEOPLE.,,,, CAN NOT EVEN FOLLOW THIER OWN POLICIES AND PROCEDURES. Barbara DeSoer is the lead person, she sat in front of congress and lied lied lied. and they believed her. b of a is a poor excuse for a bank. And need to drop America off of their name, they are not worthy of the American name. hope they loose thier a** | |
| Mrs. Jones | 1/25/11 |
| I have been with Bank of America for over 20 years. I have always had great service until now. Recently, I deposited two checks inside BOA at the counter. They have now deducted that amount from my checking account and no one seems to know why! The first rep said that both checks were bad. This is impossible. Both checks were drawn from very large banks, one of which is Bank of America. The next rep said that both checks were not legible. How would they get the exact amount to deduct if the checks were not legible? I then spoke to a supervisor who said that both checks were lost. She said the teller could have dropped them. They know that the deposit was made because they have the deposit slip. How can BOA penalize me because they lost the checks?? The supervisor then told me that I need to get a copy of the canceled checks from each bank. If the checks are lost, THERE ARE NO CANCELED CHECKS!!! | |
| James | 1/25/11 |
| I am trying to get a refinance through Bank of America. I have been passed around through three different loan representatives, sent paperwork multiple times and sent emails, made phone calls and spent countless hours trying to get this refinance to close. After 4 months of waiting, I called the corporate offices and tried to get some response. I got a nice/helpful person named Christine who seemed to get things working for a bit. My loan rep called and asked for a couple things. She asked me to pay off and cancel my American Express card. I can understand paying it off ($2700) but why cancel that card. They made no mention at all of the over $900 on the card through Bank of America. So, I gave in and paid it off and canceled my American Express. Then I was asked about two items on my credit report (that they had to run again because it had been too long since the last time they ran it) and I had switched from AT&T cell phones to Verizon (that was one credit check) and I am getting a lease on some commercial property (that was the other). I paid a $500 fee 4 months ago because I was told the loan would go through and that they can "make this work." If they want to cancel my loan application, why put me through misery for four months, spend all this time and waste all this money? At this point, I just want to get this behind me and move on. Bank Of America is terrible. They don't seem to know how to do anything. But, I wait here in limbo, waiting for final approval and the refinance to close. | |
| shelia | 1/26/11 |
| About Bank American , Bank America wrongfully evicted me from my home on December 15, 2010 on a note that wasn't mine and against my consistent acknowledgment to them that it wasn't my note (loan number) I am in the process of filing a lawsuit in the State Court Of DeKalb County on this Tuesday. I will appreciate any assistance that i can use in this matter. i have all the relevant documents to support my defense but I am having a extremely hard time getting anyone to help me fight this Giant of A Bank! Can you help me I have no job I only get unemployment at this time I have a sure win case and all my document to support my case Please help me. By help me you will be helping other home owner just like me and your free will be paid by the bank And Ocwen federal bank, Ocwen loan service, I know your time is costly and your service will be apache I just found after I was Evicted that the loan was not my debt from the beginning I Told that was not by note and B/A Admitted it belong some else in another Name and address and they was not | |
| dru | 1/27/11 |
| i have two mortgages with boa,i fell short on my first mortgage by three mths bcause of financial difficulties, they send me notice of foreclosure,i called them to set me upon a repayment plan , because i am not walking away from my home, whomever i spoke with over the phone gave me a period of 8 mths to meet my obligation after i sent in a payment to make the plan effective,which i did within a short notice 7 days, the money was received on time as discussed with the rep. to my surprise i received a call from another rep about two weeks later 1/26/11, telling me that the payment plan was denied and that attorney fee are increasing and that my money was returned back to me. however i insisted to have her review my financial information that i had originally discussed with the first rep who gave me an 8 mths extension to catch up with according to her calculations. what bothers me is that i am wondering whether the reps are really working to help the homeowners meet their obligations or are the working with boa attorneys to squeeze more money out of the homeowners pocket when they are trying to work with boa to meet their payments. by the way she also told me that i donot qualify for a repayment plan | |
| Kim G | 1/13/11 |
| BOA is aweful, everything that everyone is saying is so true. What can we do, they cant just hang up on us, transfer us to other people, make up stories and do nothing about it. I did a modification and it too was never adjusted in the system, when I call to find out whey I am behind they told me my escrow went up and changed my payment but I didnt make that payment. Talked wiht another person, my escrow never changed, the system just doesnt reflect my modificaiton. Why wont they help us, what are we to do? | |
| jen | 1/13/11 |
| BANK OF AMERICA CAN GO TO HELL!!!!!!!!! Worst bank of the world!!! they keep telling me that the house is in foreclosure but not file yet at the attorney and not to send payment they will be sent back. paid the past due amount in full, they denied it and said too late, and basicaly go screw myself. any help what can i do? so far i got a letter to ceo Brian who doesnt give a damn. | |
| Noble, Shekhem, Daawuud El Amen Ra Bey | 1/4/11 |
Complaint Affidavit was file in Atlanta, GA in 2008 and 2009 after a requested inquire concerning a large settlement that was never receiver the victim Mr.Bey file complaints with bank of America more than 8 time and bank fail to respond whereas he talk with bank manager concerning account that was set up in his name after been a victim of threat for some the settlement money or recovery the relative are list Rose and Ballard family some of problem arise out a probate matter whereas his information was forge this lead to more fraudulent scheme by the the defendants that grow in two a large number of criminal subject some of whom he did not know i request that the bank make a search my date of birth is 07-14-1966 a lot lie and fraudulent behavior by theses non party to the claims and action was file in court and is on appeal concerning the matter if you have please have you attorney to send letter to 401 South Tryon Street suite 110 | |
| Niocholas Gravino | 1/4/11 |
| Is it possible to retrieve my checking account records from 2006 through 2009 even though the account has been discontinued? | |
| Bank of america my butt | 1/4/11 |
| Bank of amrerica my but we are missing $700.00 out of are escgrow and every one we talk to does not know where the monney went and will not figure out where it went and on top of that we have been getting letters in the mail that are incerins is not good enough and we need to get more and every time we call them they say it's all good this has been happening for two yaers now | |
| theresa | 1/4/11 |
| california 1-866-692-9374 bank of america customer service is the worst customer service i have yet to talk too....they are rude, liars, and promise things that are completely out of their reach....when i asked for a corporate name, and number the manager lorianne refused to give me either...why are these rude ,liars allow to work for a bank as large as bank of america. i am so very upset and don't want you or anyone to do business with this lowlife bank..they provide very very poor customer service..thanks for reading this. | |
| mark | 1/8/11 |
| THE BANK OF AMERICA TRAINING THEIRE PERSONAL IS VERY POOR HELPING PEOPLE AT BAD TIMES ! | |
| Jan A | 12/29/10 |
| I also have a sad story to tell about BOA. I had/have mortgage, checking, savings & 4 credit cards with them. A few years ago, they were sending me "cash access checks" and I had almost $100,000 worth of credit available to me. I always paid my bills on time and had an excellent credit rating. BOA changed all that. My credit is in the toilet because of BOA. I confirmed on 3 separate occasions that my "cash access checks" were good to use for about $18,000. I deposited the checks in my checking account and then used the money to pay my Income Taxes. About 1 week after I deposited the BOA checks, they sent me a letter stating that my credit was being reduced and the checks would not be honored. After 12 months of repeatedly calling the credit card and banking divisions at BOA, no one could ever help me out of my dire situation. In addition, I had repeatedly requested that my checking account be closed and they never closed it. I had also requested to turn off automatic bank drafts to pay my BOA credit cards from the BOA checking account and they were never turned off. This resulted in over $400 of overdraft and overlimit fees on the checking and credit cards! This is in addition to the fees and interest the IRS has charged me for nonpayment of my taxes! BOA has ruined my credit. I now tell everyone I know that BOA should be re-named Bank of Rapists!!!! | |
| Michele Grady | 12/30/10 |
| I scheduled a mortgage payment with Bank of America to be deducted on 10/29. They went ahead and tried to put it through on 10/22 - I put a stop payment on it that cost me $25.00 They then tried to put it through on 10/27 - again, prior to the 10/29 date. This cost me $100.00 in overdraft fees, the $25.00 I paid my bank to stop pay Bank of America's payment - and of course their "courtesy fee" of $20.00 for the privilege of posting a payment with one of their incompentant employees. I have asked for a total of $145.00 back due to their errors. I have made multiple calls to them, and faxed them statements from my bank. The people who answer their phones are less than honest - since the 1st fax, I was told it only takes up to 3 days for the payment unit to review the matter. After more phone calls with nothing done with my fax, I finally got a manager on the phone who is doing his best( so he says ) to intervene - he has been working on this a good month believe it or not. This is a very disorganized, spiteful Bank. Apparently no one has authority to truly assist a customer and I have encountered no one who can make a decision to reimburst a small amount of $145.00 that is owed to me. It may not be a lot to them but it is to those of us who live check to check and are trying to raise a family. Not to mention what our time is workt as we spend numerous hours on phone calls and faxing things. Isn't this great service from a bank that took all of our taxpaper tarp dollars. They say they provide good customer service but the walk says much more than the walk! | |
| Sabrina | 12/28/10 |
| Bank of America is as bad as Chase, Wells Fargo, and Capital One. They are crooks and they like to find their way of getting money from customers and intentially do something to make it the customers' error and not the bank. I wrote out a check for the amount of $25 for my doctor's office and they deposit my check the same day. I have enough funds to cover it and it has been over a week and not once I have seen it posted. Something came up so I have to get food for my baby and I need to get more grocieries. When I checked my account several times on Christmas Eve nothing was posted yet. I thought maybe this is a banks holiday so it was not considered a business day. At 11:59pm my check was posted and then got bounced so I had to suffer a $35 NSF/returned check fee. What a great Christmas gift!! I did the online chatting with Micah and he was talking to me like I was some kind of idiot. I told him I want to talk to the supervisor and he transferred me to Mark and he wasn't very helpful at all. Then I went to the bank branch off of Preston and Beltline in Dallas, TX, yesterday to personally speak with the banker and she was extremely rude and being a Miss-Know-It-All. She won't refund the money because it's not a bank's error. I have been a loyal customer since 2008 and this is what they treat me. A common criminal. They purposely posted my check when I didn't have the money versus when I did have it. That's stealing. Now I have to pay my doctor an extra $25 for the returned check. No wonder the CEO is in trouble, and so does Bank of America. i hope they all burn in hell for their greediness. | |
| Michael Gustafson | 12/22/10 |
| WHY WHY WHY WHY!!! Is it so hard to talk to soemone that know something important or worth lisening to to??? BoA have hurt us where it hurt the most taking our home away and not getting us the information we need to stay in our home with affordable loan. We even talk to a company call Novadebt, still no help!!! please lets take them to court and hurt them where it hurt the most. | |
| Davis | 12/23/10 |
| My sister applied with NACA back in July 2010. Presented and completed all required docs, she was told what her mortgage would be each month, she was waiting to hear from BAC to move forward on the process. When she finally heard from BAC - she was told they never agreed with NACA's refinance monthly mortgage payment. They lost her paperwork also...(so they claimed) So is this FRAUD...BAC is NOT working with NACA and it's a big mess. Someone is not following through on their word, and it's a big gap of communication between NACA and BAC..... | |
| John Marshall | 12/2/10 |
| Bank of America is great. However, why when I google my local branch do I not find its telephone number. I get a 1 800 number and have to listen to an automated service. It takes ages and is sure to cause people to leave this bank- all I wanted to know was the bank opening hours. This would be useful information!! | |
| Dee Marie | 12/5/10 |
| How would you like to make two separate deposits in one day only to find that Bank of America somehow put one of the deposits as a debit! then talk about the run around. Of course this happens on the weekend so they tell you at the branch it will resolved after 12:30 pm on a Saturday afternoon. Of course it was not. Now I have to waste more of my time on Monday trying to get MY money from them. Also note, I am not the only person this has happened to lately. | |
| Jamie Edmunds | 12/7/10 |
| Bank of america is an awful bank to have anything to do with. I know of a friend who once worked there and hated it. I also know that the Norfolk, Virginia district manager has relations with a lower staffed employee! How does that work with checks and balances inside of corporate america. Someone is getting favoritism while others suffer the consequences. I dont think its right and it needs to be addressed. | |
| VKC | 12/8/10 |
| I have a credit card with Bank of America. I pay $300.00 per month and the balance never decrease. I recently noticed they have charged a $115.00 fee to my credit card. When I called to find out why this fee was charged, I was told it was insurance and that in case of my death it would pay off the card. I asked who authorized this action, since I didn't. I was told, someone told them that it was authorized by phone. I asked how long they had been charging this insurance to my card and was told it has been charged since May 2010. I told them again I had not authorized this and wanted every charge removed from my account. I was told they would discontinue the insurance but would not remove the bogus charges. This is a total rip off | |
| Clyde Bloomfield | 12/9/10 |
| We have accounts at Bank of America because a couple year back BOA took over the Country Wide Bank where we had , 4 MM and CDs. They seem like a safe place to keep our saving at. We owe BOA nothing nor do we owe any other bank anything. All was ok until they closed the mm account at our request on or about 11/13/10. The interest they pay is so low that to transfer money out of their system, the cost would take a year to make it back. So we opted for a check via land mail. As we near 1 month waiting (still no money) with excuses hard for anyone to grasp. Begging, demanding, anything else is to no avail. If you have accounts there, please for your sake, quietly phase them out as I am to do as they mature and hope things work out better than now. No local office for us to visit makes customer service the only way to communicate. They are unreal, will not answer a question and keep putting off mailing the check. We know it can be delived in less than 24 hours. There are little or no help available for average people as us. Bank robbery does not always mean someone held up a bank, it just means police and the media are involved sometimes. | |
| Employee victim | 12/14/10 |
| I know that each of your experiences were horrible because in my prior department; there were a hundred different answers to each issue depending on the mood of management! Bank of America is a corporate in which the successful are kissing someone butt instead of taking care of the customer's need. All that anyone want's is to feel as if their issue matters to someone and that they are not just another number! BOA claims to pride in their service; my opinion is that it is all lip service! Unfortunately, by the time that you find someone that cares; BOA will probably get rid of them because they feel threatened by that one individual! POWER does not like knowledge especially those that lost their ability to "DUMMY DOWN"! | |
| fired handicapped employee | 12/6/10 |
| I worked for boa for 3 years holidays weekends all kinds of ot did what ever thay asked. They hired three new people in Hopwell Visa lost stone and fired mevclaiming stramlining. How can you streamline when you are still hiring? I have hire a lawyer THE VP JIM IN BUILDING 1800 IS UNFEELING,UNCARING AND HIMSELF SHOULD BE TERMINATED. THEY KEEP ALL THE OFFICE POLITICS PLAYERS AND FIRE HARDWORKERS. THAT COMPANY WILL BE OUT OF BUSINESS VERY SOON WAIT UNTIL THEY GET HIT WITH MY LEGAL ACTION | |
| Patricia ALexander | 11/30/10 |
| On May 24,2010 I started a refinance of a home loan (& HELOC) OWNED by BofA. I will spare you the details (that fill many pages of a ledger)- the hour long useless phone calls, wrong information, etc pale in comparison to some of the stories here. My simple $34,000 loan is still not even is Underwriting, and the only reason they can give is that they are busy. Even though it is a bother to change my automatic check deposits, bill payments, bank and Visa card, and start a loan at another bank, that is what I am in the process of doing. I DON'T KNOW WHAT THEY ARE DOING, but I no longer trust them. They don't read these things, do they? Or do they really believe that all us "unwashed masses" will put up with these kind of business, OR ANYMORE BANK BAILOUTS!! | |
| Unhappy Customer | 12/1/10 |
| I have given bank of america my business since 2000. As a high school student purchasing my first computer, as a college student using their high interest credit cards to purchase books and as a college freshman purchasing my first car. Today I found out the bank closed my credit accounts without my knowledge. I am very upset. Fortunately I have the power to spread the word and make sure these things do not happen to others. I will now take my business to a new bank and recommend a new bank to all my friends, family and co workers. I cannot believe the nerve of this bank!!! | |
| Patricia ALexander | 11/29/10 |
| Hello, corporate. Don't you follow the news? People - IN GENERAL - are ANGRY!! Banks do fail; and WE THE PEOPLE will not tollerate more bail-outs, or business practices like YOURS! On 5-24-10 I started a a home loan with BofA. This is a consolidation of 2 loans they bought from Countrywide. I keep a log of contacts: on 11-22-10 my (3rd) loan officer, Doris Beck, told me the updated appraisal would be done in a few days (the initial one had to be redone because so much time had passed). Not for the first time, I expressed my dismay over the amount of time THEY have taken (no delays on my part). Their only explaination is that they are busy. MY belief is that they have a priority system: this loan only totals $34,000 & is always "on the bottom of the pile". Both the original loans are set up to change soon: today I spent a frustrating hour being transferred, disconnected, and given wrong advice, before I finally found a supervisor(Emily)who could answer my questions - just about the upcomeing changes to my present loans! NOTE: in the process someones CONFIDENTIALITY was compromised as I overheard their conversation (they could not hear me): you will be happy to know that Mr.Baumgardner's late charge was waived because his payment history is fine. After reading these far more horrible accounts I will be stopping this refinance farce (could ANY bank do any worse!?), and closing my decades old account with BofA: which includes safe deposit box, multiple checking and savings accounts (my husband & I have seperate accounts), charge cards, and CD's. I am even willing to pay husband's CD penalties, but am afraid that (at his age) he will be willing to stay with BofA STRICTLY for the convenience of not changing checks, bank & charge cards (even though he believes the economy is headed for disaster). Personally, I will take my business elsewhere. | |
| Wendy | 11/30/10 |
| We were supposed to close on our house 11/24/10/. Bank of america called up after we had packed up our home in another state and on the way to let us know that they would not be able to close on time. We have two small children, 1 I should be registering for school but cannot do it since we do not have a verifiable address. We spent Thanksgiving in a hotel and this is where I'm currently staying while my husband is out of town on business. We are still in the hotel. I emailed them and poured out my heart.... Still nothing from them as to when we're closing. Tomorrow morning, I'm packing up my children and going to my parents house and then telling BOA to go to hell. why should I beg them to take my money? I will be closing ALL of my accounts. Good luck to everyone and hope everything works out! God Bless | |
| donzi65 | 11/26/10 |
| Loan modification started to end took 11.5 months lowered PITI payment by 200.00 when BOA (only the servicer not the lender or owner or the note) was advised not to do the mod if they couldn't lower the payment by 600.00. Based on HAMP program guidelines 36% DTI. AQlways made my mortgage payments on time but right from the start they BOA stated that I had to be 3 months late on mortgage before they could or would do anything. Even though my family at the time was OK, I knew my income was going to drop because my wife's illness that eventually took her life 13 months later. People, understand that the HAMP program was "suppose" to help homeowners who were experiencing mortgage payment difficulty because of a true hardship. Butb there is no moral,ethical, or motivation on the part of BOA or another bank to help because they probably make more money selling the property at foreclosure because the pass through of all the fees etc that they will col;lect. You also need to know that most if not all mortgages that were registered through MERS or "Mortgage electronic Registration Services" this company is suppose to register all mortgages that are generated by the banks in this country. And its suppose to register all mortgages that are sold between banks and investors as well plus remember you are suppose to be notified when your mortgage is sold or re-assigned. But most families aren't!! Please note do your own due diligence!!! Your mortgage is probably not registered in your county courthouse where you reside and that is a violation of state law.If your mortgage is not registered then the title of mortgage is flawed. You need to check with a good real estate attorney, I am not. Plus you must deal not with the servicer but with the actual owner of your mortgage. That will be very tough to prove because most documents have been destroyed lost, misplaced etc... therefore nobody really knows who may own your mortgage. Again please do your due diligence but there is a great deal of fraud being found by attorneys in FLA.,CA, MD., OH.,NV, AZ. NY and NYC ME, That is why all banks especially BOA stopped all foreclosures because their potential of massive loan losses are hugh. BOA potential exposure of lose is estimated at 75 - 85 billion dollars more that what their reserves actually are!! This number does not include 2nd mortgages. I believe that if a family goes into BK-13 reorganization and an aoppraisal is completed on your home and the value is less than what the 2 mortgages are in total the 2nd mortgage turns into a unsecured debt (like a credit card) 2nd mortgage... again please check with an attorney in your state and do your own due diligence!!! With the internet available to everyone there is no reason not to know what steps to take and what questions to ask... States have set up agencies to help families wade through the BS and get the banks inline to help families that are truly in need. Document, document, document because Judges are fed up with big banks trying to take advantage of the homeowners who have documents proving that they have done everything they could to no no fault of their own seeking help and the banks just kept yanking our chain. Ladies and gentlemen there is no need to fear. Do your due diligence, if you have a legimate reason in seeking help go for it. But, if you are upset that you can't sell your home because its lost value well, don't sell. But keep making your mortgage payment it is your contracted obligation. Give you an example, if you buy an investment and you want to sell but the investment lost value you can sell and take the lose or you can hold and you have lost nothing. Just because the investment lost value you can't sue the broker for the lose right. Unless you were scammed!! Well, you can't stop making a mortgage payment just because the home lost value... unless you soldd it. But you don;t have to sell so you didn't lose any money. Ladies and Gentlemen, we have options, and the laws are in our favor. Follow the law and the law will protect you and your family from the banks that have already committed fraud, mis-representation, false doumentation, forgery, rob-signing, illegal notary stamps, allunges not properly perpared and attached, lack of original documentation (note, Title, Deed of Trust) missing , misplaced, dupilicate replacement docments are illegal... do your due diligence and t=you will find that you do have options... we the people will win,,, they gave us loose underwiiting guidelines, loose credit rating giving us higher than normal credit scores ... it was a scam set up by the banks like BOA, Countrywide, Wells Fargo, etc plus the Goldman Sachs type investment were deeply involved as well... they made billions plus most of the MBS investments (mortgage backed securities) were insured. WHich most of us didn't know this point plus these investment houses such as goldman sachs made bets that these MBS investment would actually fail!!! So, these investment houses made money selling these toxic investments to unexpecting clients (violation of business ethics and trust) and then they would just sit back and rake in millions if not billions of dollars when these investments began to fail or fall apart... Isn't there a saying you can't have your cake and eat it too... well they did... at our expense!!! Now its time to for us to take control... 1.) Have our mortgages adjusted to what we can afford 2.) Prosecute the Fraudsters, take all their money and give it to the poor and pay down our nations debt. 3.) Pray to God that we do believe in God We Trust, the family cohesion, Up hold US Law and State Law !!! God Bless don't give up stand up and say NO!! | |
| Dawn | 11/16/10 |
| Don't ever buy a short sale from BOA we have been waiting for almost a year and a half and they keep saying any day now, any day now and nothing. It is torture. | |
| Me Nag | 11/19/10 |
| I know that BOA is supposed to be the biggest bank in America so why am I surprised to feel like just another number when I deal with them. They have no compassion for thier customers. I now see we alot of people chose to do business with smaller local businesses where things are more persinal and the people know you by name and treat you with respect and appreciate your business. At bank of america I feel as though it would not make a difference to them whether I came or went. I don't understand how everything became so impersonal. | |
| Pamela Bertrand | 11/4/10 |
| I have been living a nightmarish experience with the Bank of America for the past nine months. My account has been overwhelmed with "Late Payment Charges",and in some cases "No Payments Received". The Bank of America staff has not provided any solution to helping me resolve the problem of which is simply "Not Our Fault". We have been making payments 'On Time" before the grace period ends, and all of our bank statements indicate the exact amount required to satisfy BOA's monthly payment. Furthermore all payments have been debited from our account. B.O.A's CEO's Office Advocates don't even know how to fix the problem, and it seems obvious that I get the run around from every department. No one really seems to care about me or the errors on my loan account. Each month we receive "No Payment" or "Late Payment notices from bank of America stating our account is in default. I have spend approximately 30 hours per week speaking with the customer service representatives in trying to resolve this problem which is clearly the fault of your organization. The main purpose of this email is for me to request assistance from you regarding this matter, and ask you to help me put the fire out at the base of the flame. I wanted to provide you with information which could possibly improve the customer service relations currently being implimented by your organization and associates. I would also like to make some recommendations to improve the accuracy of customer account information and internal informational services. First and foremost, I believe people have the ability to satisfy the needs of others if they are provided with the proper tools to complete the tasks at hand. I also believe there should be a system in place where the customer can feel confident in an organization or company of which he or she decides to trust. * There are some main concerns we need to address to improve Bank of America's efficiency. I believe these vital areas are the key points to solving my problem and probably millions of other people. 1. Customer Service procedures. Assign each customer to a group of representatives who can maintain accurate communication regarding individual accounts. This might eliminate the "Run Around" I always get when I call for assistance. 2. Internal Communication between departments. Implement a computer system which allows all departments to access information from other departments. Everyone I BOA says, "I can access your records from my department." 3. Payment posting information. Re-Program the main system to issue late payment notifications after the 16 day grace period and not before. Why am I getting late notices on the 1st of the month. Why does BOA cash my checks on the 1st and not post them until 2 months later.?? 4. On-Line data and internet transactions. Implement a system change where information is updated immediately, or at least within 72 hours. Currently it's about 2 months behind. BOA is simply at the bottom of the barrel when it comes to customer service, accurate record keeping, and communication. I'm done.. It's time to get a lawyer!!! | |
| Social Security Direct Deposit | 11/1/10 |
| I have been with BOA for about 30 years. I DO NOT like them, they are INFLEXIBLE. They used to have free checking for seniors, however they no longer care about seniors. You can have free checking if you have a direct deposit to your account every month. That doesn't sound too bad, however the problem is that the deposit must be made within the statement cycle and BOA closes my statement cycle before the 4th Wednesday of the month when my Social Security check is deposited. They charge a fee of $8.95 when this happens. Today, I called the BOA Corporate Office and told them about the situation and they changed my statement cycle to close a week before my SSA check is deposited avoiding future problems. Can you believe that! I am shocked, but grateful. | |
| John H. Adams | 10/28/10 |
| Bank of America is the worst company I've tried to deal with! I have called all day and have been given the run around. I have 4 home loans wiht B of A. 3 of them I can put up on the Web. the 4th one, I can NOT. I have called all day working on this and every time I am half with this, I get cut off or they put me on hold and then I get cut off. I am now on hold from Bank of America Corporate Office | Headquarters 100 N. Tryon St Charlotte, NC 28255 (704)386-5681 So let me see if they come back from having me on hold? I have been working on this thing from 9:00am to now, 4:38pm. Bank of America Sucks, big time. I will make calls in the moring to try and have some other bank take over my 4 loans. This Bank/Home Loans Company is less than a 1 Thank you for your time, but NO HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!! | |
| Rick O. B | 10/26/10 |
| Too all Concerned, You all need to file complaints against BAC to the Comptroller of Currency. I have read most of the above statements and have had the same bull from BAC. You need to type in a word search Comptroller of Currency complaint and go after them. This is strength in numbers to the max. I am currently filing a complaint since it has been three months since I have received my statement, then they piled late payment fees on me when they sent the statement (2) two days before the due date. Yesterday I received notice to accelerate!!!!!!!!!! What butt holes!!! Keep those complaints coming in and things will be done. You may want to forward these complaints to our double talking President. After all, he is a lawyer. Isn't he? Yes. Obama promised to force banks to renegotiate home loans in bankruptcy cases, like in the good Ol days before the Bushy. He lied!!! He is a Big Bank Good OL Boy. | |
| Rick D | 10/20/10 |
| After being a customer of this Bank since 1973 we moved to Texas and had nothing but the poorest of customer service. We now bank with another banking firm and have closed all accounts with BofA in 2009. Now in 2010 Bank of America states that since we did not close out the Safety Deposit Box we now have to pay 65 dollars. The bank of America in Texas was to close all aspects of out banking accounts and failed to close the Box. Funny isn't it, the bank makes an error yet they want the customer topay for it in more than one way. I guess that BofA needs the money to pay back the bailouts from Obama. BofA is a joke and nobody should bank with them. | |
| Carol H | 10/15/10 |
| I have tried to do a modification with BOA.I started the process in APril 2009, In June 2009 they sent me an approval letter of the modication, they lowered my payment, my husband and I agreed tand signed the letter and sent it back. After that i never received a statement, I called numerous times and asked them which paymemnt i should make they said to make the new paymengt, so we did for 15 months we have been making the lower payment, for the past 8 months they keep sending us late notices saying we are inarrears. I call them and tell them we have been making payments. They lost my modification letter also, I sent them a fax copy of it. After a year of this BS I had a short sale offer on the property, it took them 6 months to turn the offer down with no counter offer. Now I tried to refinance my home and becaise of BOA I cannot get a refinance because BOA has ruined my credit. I wrote to the fLorida State Banking Division last year and filed a complaint, I had an Advocate from the CEO's office call me and they said they would take care of claring up my credit..never happened..nothing they said ever happened. They keep you on hold for hours, they disconnect you and the outsource the calls to other countries, and hence there name is Bank fo America.. Yeah right. They are the worst Bank I have ever dealt and if they don't clear up my credit I am takingthis to the news, the congressman in my area and the Florida State Banking Division again. I am so done with them. I have a file as thick as a phone book I can go on and on. | |
| robert clem | 10/15/10 |
| hi my home burned in 2008 the bank sent a inspector to my home and he lyed about the progress that was done to my home and the bank turned money alose to my contractor and then when i contacted them they said that is my fought because the inspectorhad to come back 3 months later and say that the house wasnt done and had to write another progess report and he lied about everything that he wrote on the first report and that all my fault but i think that their inspector is the one in the wrong so i need help getting my money out of them for their onsp. screw up thanks robert ive got a long story to tell somebody that will listen | |
| Elaine Franzen | 10/11/10 |
| B of A is a dishonest company. I have banked with them since 1974 and I am now officially done with them. Their affiliates Merrill Lynch are crooks too. They transferred our investment account to Merrill Lynch and our fees went from $175.00 for one trade to $2200.00 for one trade. I'm trying to get it reversed, but I get the runaround. We agreed to $50.00 per trade and then instead of lowering the fees they added an additional $268.00. This is just wrong. Then, I called in to ask for a lower interest rate on my credit card and they then lowered my credit limit and didn't lower my interest rate. Then they closed my home equity line of credit stating the value of my home went down too low. Mind you, I've never missed a payment. They have stolen our money and don't want to give it back. They've picked on the wrong customer!! I am in the process of transferring all our assets away from these crooks. This used to be a good company, but no longer. GREED GREED GREED. They should rename themselves the Bank of Greed, Theft, and Lies! | |
| Brenda | 10/7/10 |
| Bank of America does of have any type of customer service. They do not provde the quality service they state. Since trying to work on my claim all I get is the run around. We were suppose to close on the home we were trying to purchase on 9/27 still no word.. If I had not been calling on a daily basis I would not have known what the status was as I never received any type of notification. I am very upset on how this has been handled. Now we will be loosing our escrow money due to this. I would not recommend banking at all.. As I continue to read the reviews clearly it states how poorly BOA is. | |
| Bob | 9/24/10 |
| I was happy to see that they got robbed today! They have been stealing and lying for so many years as Nations Bank. I would give my life to see bad thi9ng happen to these A--holes | |
| bill coldiron | 9/22/10 |
| I have had two home loans with Bank of America i have a checking and savings account with them i have never been late on a payment but when i try to get a car loan or a boat loan they turn me down everytime but i go to the bmw dealer and purchase a car and get 2 percent interest i dont understand i guess its time to change my banking needs | |
| JJJ | 9/22/10 |
| Just want BoA to go to hell and meet the devil for treating americans like we are nothing but a pon in there little game. My home that my husband and myself bought to raise our 5 children in and make a family. They are taking the roof over our childrens heads. Please lets stand together and take down Bank of America. WE as people forget that "WE ARE THE PEOPLE" AND WE CAN REVOLT BUT ONLY IN NUMBERS WILL IT COUNT. | |
| CAM | 9/15/10 |
| MORTGAGE PAYMENT - I have paid my mortgage on time for 17 yrs., never late. I get a nasty threatening letter telling me I am late with my June 2010 payment and now july is also late. i spent 7 1/2 (SEVEN AND A HALF ) HOURS just trying to tell them I had a paid receipt I got directly from their teller. I sent a fax of my cancelled check (front & back). the their mortgage dept. as well as to "payment reserach dept". No contact from them. Call again for another 2 hours on hold , transfer etc.. after 2 more hours (total so far wasted 4 hrs. this call 111/2 total from 2 calls. The mortgage cust. service lady finds that the TELLER entered the wrong mortgage number and my mortgage payment was credited to another account. Ok now I request a letter from the mortgage dept. for an explanation of their mistake so I don't show ANY LATE PAYM'T ON MY MORTGAGE HISTORY. tHIS WAS 10 DAYS AGO STILL NO LETTER, MORE WASTED TIME- 5 MORE PHONE HOURS OF RUN AROUND AND ON TOP OF IT -THEY ALREADY HAD TURN MY ACCOUNT OVER TO THE CREDIT COMPANIES DIRECTLY AFFECTING MY CREDIT STANDIND !!!!!!! wHO DOES THIS WHEN YOU SHOW A 17 YR. HISTORY OF ONTIME PAYM'TS ??????? Whom do they think they are in this mortgage dept. to play GOD with my liveyhood and affect my credit ratings. Besides treating me with disrespect. When I requested to speak to a higher-up/supervisor I'm told that if I was happy with my call then they could not turn me over or give any information regarding who I could complain too. my Credit Rating as many others is a BIG DEAL. I have received no satisfaction and no-ones gives a dam. Where can I turn for legal help . PLEASE HELP ME. | |
| Sue | 9/16/10 |
| The number listed at the top of this site for B of A is for the investors customer service. I tried that number but hung up when they finally answered and said invesors customer relations. I am having a hard time speaking to someone who is fluent in English! The call center for Loan Servicing is located in another country. All of the customer service people have scripted responses to your questions. They tell me to fax something to them but the fax number is constantly busy. They raised my mortgage payment and can't tell me why............ ugh! Going to refinance, even if it costs me just to get away from this bank. Bank of AMERICA - what a joke! | |
| Carolyn Manning | 9/19/10 |
| Beware if you Bank with Bank Of America-There's always 2 sides to every story that is unless you bank with B.O.A. then it's only their side that matters in the end.Here's our side though.Our mortgage is with B.O.A. and we did a so called Loan Modification with them in April of 2008.We did finally through that get our monthly mortgage payments lowered from $1228.71 down to $1010.52.So every month since APRIL OF 2008 we get our monthly statement and it plainly says on it -Amount Due-$1010.52 so since April of 2008 we have paid what they have told us to pay every month.Now here it is September of 2010 and they now want to Foreclose on our home because they say we are $8600.00 behind in our payments because we've only been paying $1010.52 and we should have been paying $1228.71 all this time.The $8600.00 is for the differnce between $1228.71 & the $1010.52 that we paid and penalties,late fees and taxes.So explain to me what happened to the Loan Modification that we did back in April of 2008 and how come our statement each and every month said amount Due-$1010.52.We are a few weeks from losing our house because of this.Through e-mails,sending a fax every other day,hundreds of phone calls we can't seem to get anything done to help save our house.All they do is transfer you from one person to another. With all the run around we are getting the more time is passing and we are daily getting closer to losing our home.Someone/anyone that can help us with this nightmare out there PLEASE do. Thanks for listening that's more than I get from B.O.A. | |
| | 9/20/10 |
| This is Carolyn Manning again.I commented yesterday about our dire situation with B.O.A. and thought I'd add this comment to go along with my previous comment.This a a word for word copy of a letter from Bank Of America that we got on- 08/30/2010. Yes you heard me right-the date on this letter is 08/30/2010. It says for us to pay $1,010.52. Important Message about your Home Affordable Modification Trial Period Plan You are currently participating in a Home Affordable Modification Trial Period Plan.During this Trial Perio,you may make your monthly payment at the trial Period monthly payment amount,which is $1,010.52 instead of the amount shown on this statement, You will continue to receive monthly statements during your Trial Period Plan that will show the payment amount based on your original home loan agreement as your original loan remains in effect and unchanged during the trial period.You will be notified once we have determined your eligibility for a permanent loan modification. So how have we done anything wrong,we were and still are paying exactly what they told us to pay.Time is running out for us day by day unless B.O.A. realizes what a mistake they're making because they are at fault not us. | |
| PJ | 9/21/10 |
| I Received a loan modification approval April, 2010 with the new amount of my new mortgage that was to start on May 1, 2010 thur the NACA program. I have made every payment on time and they have yet to update the system with my new payments. It's always posted late, posted as partial and I still have a rear according to them. I have called, e-mailed, faxed, etc. Now I have the new paper work that states "APPROVAL" from BOA back in March, 2010 and April, 2010, however, it's not saying that on the system and each month my statement that comes in the mail has the rear amount still due. My paper work states "APPROVAL" I don't have a trial period as others may have. I do not know what else to do. HELP! I fear I will get a letter of foreclose any day now. | |
| lost | 9/13/10 |
| To Whom It May Concern: This is a desperate cry for help. We are requesting a loan modification due to the fact that the purchase of our home has been one disappointment after another. Not only were we mislead to refinance and talked into a negative arm loan, but the purchase of the home was also misrepresented. We have had mold damage to the extent where my daughter was hospitalized. We were informed the house had all cooper plumbing and that countrywide agreed of the inspection done of updated copper in 2002. Our inspector informed us that we should get a lawyer. Also our house was broken into 6 months after purchase. Funny thing about that was that there was no force entry. We have ask countrywide for the past two years, when the economy wasn’t as bad, for assistance but we were ignored. Now that life has taken a turn for the worst they are making an attempt, but are still trying to make money of a family that was ripped off from the beginning. Four years we have made payments on our home but have not received anything out of it but deferred interest of about 80,000.00 and a drastic drop of my credit score. Which will not allow me to get into another home for a long time? Our house is not even worth 400,000 and thanks to our deferred interest our balance is about 600. Finally, we had hope through Hope Financial but our lender was still not assisting. We have received a response from countrywide, but still are unable to meet. We would still be paying a high payment on a home that from day one has not been worth the money, sweat and tears that we have put into. We are willing to keep the home all we ask is for something more reasonable or some form of assistance for being conned into this horrible loan. It is an awful and unstable feeling to wonder where your family will end up tomorrow, when this was supposed to be your home. Then we were told that we were approved for the obama loan and all the sudden we were denied with no explanation. That is only for our 1st we were never informed that it was not being taken care of by our lender. Now we have been working with BofA direct and they have passed us around from negotiator to negotiator and no one is helping. I have left numerous messages and spoken to a dozen escalated managers even spoke to the office of the president. Bof A has just pushed us off to the side to avoid helping us and to take our home. I have the names of everyone that has as you call it passed the buck and sent us loan mods that were not even in the system or notated. phone records of how many times and hours i have spent with your company on the phone. My family is in dyer need of someones help and unfortunately your company that has our home in their hands wont. I don’t want to lose my home all I want is stability and for my kids to not end up on the street. please advise or fwd to someone that could maybe assist. dont know what to do anymore. Please, i beg, assist us to keep our home, sanity or at least our credit to be able to get back on our feet. | |
| betty annette rice | 9/13/10 |
| i recenting , first of all i have had a mortage with countywide for many years and now bank of america , i tryed to call to get my mortage payment deferred , i was told i could not, i had been thinking of refienceing but now wil not with you, my husbend had to go into the hospital for surery which put us behind, i was told that i could skip this mounths , and dould next months , that is really hard for the person working paycheck to paycheck, i do relize that e-mail with propery fall on unheard ears, but wanted to make my opion known, to whomever reads this please do not get a morage from bank of america, they are not here to help you, they are just money hungery | |
| Nikita Oigbokie | 6/15/10 |
| We were approved for a loan modification by Bank of America in 2008. The agreement was lost and now there is no record of mortgage payments on file. They now claim we are in default of this loan. customer service has no payment history in the system and they refuse to honor the loan modification. In addition, we have been forced to foreclose on our property. This a form of stealing and is unethical. | |
| dd | 6/17/10 |
| This is what happened to me, I maxed out my credit card, the due date of the minum payments is on the 17th of each month, last month I made my payment on the 17th at around 8:45pm eastern time, my sister told me that when you do it like that you get a late fee anyways because the transaction is posted the next day, the next day I called the bank and they told me I had a late fee, I asked for the late fee to be waved and the representative told me right away that she will wave it for me, so this month I m about to make a payment and all of a sudden I see that I still have a late fee, well, I called customer service, first they did not know the reason for that, then the representative advised me to pay the late fee for this one time only, I said I will not pay it because I was told it was going to get waved, I asked him for someone higher, he said I ll be back, when he came back he told me that the reason that I still had the late fee was because when I called to get it waved it was too soon and it had not been reflected on the account so the system automatically applied to the previous balance, I told him I was not warned by the representative, all she told me was your late fee it s been waved, but she never warned me about it, then he said he understands me but that I needed to pay that I said you know what, I was not going to do this but you just did me a favor, I m going to pay it off and cancel that account, I truly believe that s very irresponsible, few months ago I lost all the money that was in my checking account because the teller posted the payment to the wrong account, it was an old joint account I had with my previous wife, we were in the process of getting divorced and we had not closed the account and the reason for that is because my ex had opened that account when she was single and when we got married she added me to that account, so when we were in the process of getting divorced she asked me not to close the account because she had different automatic payments in that account and she did not want to mess that up, I respected that and I asked her to take me off that account, she went to the bank and they told her we needed to be together, we never found the time to go and do it together because we were living in different cities, so one day I went to make a deposit and the teller asked me to which account I wanted the money posted to, I asked what do you mean and then she explained me that my name was still on that joint account and I had to explain to her that even though my name was there I was not using it and that we were planning to take my name off, another day I went to the same branch to the same teller to make another deposit, it was about a week later, this time I did not want any confusions and I asked the teller can you cash this check, it was my paycheck and give me the money I ll go to the atm and deposit it from there, she told me there was no need for that and handed me a deposit slip, I told her was my account number, it s a new account and I don t remember the number, she told me there s no need for you to write it down just swipe your atm card and the account will show in my screen and so I did, 2 days later I swiped my card at the super market and there was no money there I went to the branch right away since the branch was near the supermarket, I went to the same teller and asked her about it, she spent like 10 minutes looking at the screen and then told me that she had put the money into the wrong account, she told me not to worry, she said I will transfer the money back to your account but guess what my ex saw the money took it and then closed the account, I called my ex, she did not want to give me the money back, I called customer service and they told me I was not going to get my money back because even though I was separated from my wife and in the process of divorce I was still her husband and legally we were both owners of the account and the bank had the legal right to place the money wherever they wanted to, I went through a long claim process I even spoke with the assistant of the ceo in the beginning he told me he was going to refund me the money and then called me up a few days later and apologized and told me they were not going to do it, well this is it for me with bank of america, God bless bank of america and it s employees and families, thank you but I m leaving you for my mental sanity, bye bye. | |
| Jennifer | 8/31/10 |
| I opened up an account and got a wire transfer and because there was something wrong with the transfer they closed my account and said i am a liability and can never have another account. Now mind you no one lost money,... | |
| Judy D | 7/15/10 |
| Bank of America is the worst company I've ever tried to deal with! They are crooks, they lie, disconnect you when you call, give you the run around, use stall tactics, or just completely ignore you! I cannot believe they stay in business when I see first hand how their customers are mistreated! Whenever I speak with other people about banking issues I hear the same thing, Bank of America is the worst, don't bank there and if you already do, change banks now! It's too bad they've gotten so big they don't care one bit for their customers who have helped make them that big! | |
| Gail Allen | 7/21/10 |
| I have been trying to do a deed in leiu since 12/2008. I had to file for bankruptcy and notified BOA that I wanted to relinquish my property to please forward the proper paperwork that I need to sign; so on 1/9/10 they changed the locks and drained the hot water heater. Finally had to write a letter to Brian T. Moynihan who had someone call me from his office to help me with the deed in leiu-I faxed all info they wanted to the presidents office and to the agent that was assigned to assist.. The agent said within 72 hours he would contact me with the negoitor's name and contact number--nothing for one month until I sent a letter again and a e-mail of it to Mr. Moynihan. He had someone else contact me who gave me the number and name of the negoitator. I placed the call and no response-it got escalated to negoitators manager no response-then to the managers boss-then I get a call from someone else asking me to explain what happened. I lost it. No communication at all-now this new person said they would follow through with the negoiator assigned but I would have to met certain qualifications ie if money is owed, if there are any liens and possibly a appraisal of the property. It was explained to this person that the obligation was discharged plus all my creditors were included--ALL I WANT TO DO IS SIGN THE DEED OVER TO THEM. They are very good at stall tactics-I want to sign the property there is no need to foreclose. Oh yeah when they secured the property they never informed me that they were. Usually if a bank is going to foreclose they need to send you a letter informing you of their intend. THEY ARE SCREWED UP!!!! | |
| RE | 7/24/10 |
| We have a home with Bank of America mortgage .We have been trying for 2 years to get a mortage we can afford. They keep giving us modifications of 3200 per month on a house with a value of 180,000 | |
| Write A Review For Bank of America Corporate Headquarters Note: This is not to be used to contact Bank of America Corporate Offices nor is this site affiliated with them in any way. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Bank of America. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. |
|
|
Other Headquarters
J Crew Corporate Office
Olive Garden Corporate Office
Applebees Corporate Office
Sea World Corporate Office
Red Bull Corporate Office
Nickelodeon Corporate Office
Netflix Corporate Office
Saks Fifth Avenue Corporate Office
Holiday Inn Corporate Office
Google Inc. Corporate Office
Cabela's Corporate Office
Old Navy Inc Corporate Office
Aetna Inc Corporate Office
Match Com, L P Corporate Office
Holland America Corporate Office
BJ's Wholesale Club, Inc. Corporate Office
Michaels Corporate Office
Denny's Corporation Corporate Office
Best Buy Corporate Office
AIG Corporate Office
Dell Corporate Office
Planned Parenthood Corporate Office
Hardees Corporate Office
Marshalls Corporate Office
Petsmart Corporate Office
more