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Very bad to handling the claim recently
Allstate customer service is non-existent, I only gave them one star because I couldn't select zero.
your texas agent Gregg Drott is very rude and his staff is very inexperienced. im appauled on how he handles his business and will never ever let any one go to him or allstate for any type of insurance.
I was an Allstate customer for 10 years, then I got fed up with customer service so I left, then no one could give me homeowners ins because they said I filed a claim. I called to check my roof after a bad storm but no damage was found, case closed. No one will give me insurance now because of that! Then when I questioned them about it, they had a strangers name on my policy that had filed a claim on their own policy but some how it was mixed up with mine. They still will not give me coverage! I will NEVER go back to Allstate! I never missed a payment!
on or about 10/2/2013 I went to my insurance agent and I ask for a print out of my polilcy history. She said she couldn't do that for me and she would have to get it from another offices. When I walked in she had just printied out something of the printer so I know it was working.. I ask her three times for a print out and she refused. I tkold her all she had to do was to move the icon over to the little printer and press it . she refused so I walked out. Next thing I heard and saw were the Raleigh Police heading to her offices. She call the police on me to set me up to get arrestied for notheing. Need an investigation by Allstate.
Allstate is VER GOOD at collecting the premiums but forget about customer service
we are new homeowners in lithia florida. we live in fishawk community. after having insurance for one month, Allstate increased our premium because they did not get outside picture of the roof. I called to explain they should take a pic, were live less than 2 minutes by foot. Their excuse is we live in gated community! LOL!! gate has been open everyday, due to ongoing construction. Never had a problem with any insurance co. for 40 years.
An Allstate rep called and was told on the phone that major changes were happening to my life insurance policy by 08/12/2013. They eanted to personally come to my home and explain the changes. I received nothing in writing. If this is a scam we need more comments from others. I know I need to receive something in writing. I am presently calling the state licensing board in Pa for more info.
I have been a member of Allstate for 20 plus years and I just relocated to MT and have been declined home owners insurance.
I was advised by the agent there would be no problem as I approached closing on the new house. That was not true I got a call on July 6th advsing they would not insure me. I have to have insurance by Monday the 8th to close on my house.
In the 20 plus years I had one claim and it was fire smoke damage from a grease fire in the kitchen. No firetrucks or police arrived at the sceen as I put out the fire. It was excessive smoke damage.
I will never reccomended Allstate again as you will not be in good hands and I am spreading the word to everyone and I work for a global company so this should be real easy.
I held my policies with Allstate for 2 years before I got fed up with their crummy service. We've had numerous issues from the basic change of address, to getting our proof of insurance cards, to adding drivers, mis quotes, rude customer service, being charge incorrectly and now fighting to get my money back! i would not recommend them to ANYONE!
Allstate hires any one that apply for there jobs. there is a agent in az that had domestic violence in her back ground and she the rudest person and this other guy is not some one that i want to be giving him info too i think they should be careful who they fire
I've been a consumer of Allstate in surance, going on 2 years. However, just recently, I noticed that they had me listed as a male on my policy the entire time of enrollment. By the time I noticed this error, I was told that they would have someone contact me from corporate office. What I was told was, Basically it was my fault for not catching this error,and that they could only go back 180 days to issue credits to my policy.I could not believe that I was told that. Also, the rep that contacted me a week prior to this bomshell, because she did not read the notes properly on the my account, she immediately started asking for money. When you're in good hands, that to me means you're safe with Allstate. You should never Brand a label with this type of error. I am a firm believer of, good comment only go so far, but a bad complaint, will spread like a virus, and will eventually end up, "killing", any business in the long run!
It would be nice if you would omit the house number and street name on the I.D.cards we are to have in our autos for proof of insurance.In my state the BMV dosen't put it on the registration,to protect my privacy. It would be nice if you did the same.
This employee works at the body shop in ft worth as an adjuster. I have witnessed him smoking pot on the job. I told some one bout it and he was drug tested. I know he purchused synthetic pee from a headshop to use for the drug test. He is putting people in danger by smoking pot on a daily basis and while on the job.
I canceled all of my policies with Allstate Insurance Co in March. This is mid May and I am still waiting for my refund of unused portion of a yearly payment. I have gotten zero help from my local agent. I have sent one certified letter which was delivered in April to their SPL office as instructed by their customer service rep. No response of any kind. I suppose I will have to contact the insurance commissioner of GA next. I will keep on until I get my money back. I will not allow them to steal my money.
Terrible terrible terrible they do not send auto damage adjusters out for your cars estimate they look at pictures that are blurrred and have shadows all over and from behind a desk make a determine on what needs to be done
i had a renters policy.thiefs stole furnace.pipes water heater and damaged home severely.originally allstate denied claim.they re-.thank you allstate.reviewed it and changed there mind .thank you allstate.sincerly gerald dunnell
The W.Butcher ALLSTATE office in Titusville Florida will be undergoing a libel and slander lawsuit for talking bad about other companies to get their insured's that are being over charged to stay with the office, also for sliding coverage.
Be warned the the Drivewise unit can damage your computer port which could cause Thousands of dollars to repair. These ports on cars are not designed to hold a unit in place for long periods only to get short readings such as when at a repair shop. Our Drivewise unit broke the pins to the port and has been estimated to be repaired at $1900.00
Every Allstate agent that I've ever tried to deal with has provided me with a terible experience. As an insurance agent myself I try to provide a good Customer Service Experience to my clients even when they are moving to another company. NOT ALLSTATE AGENTS, they underinsure to get the business - never mind what's in the clients best interest. We educate our clients so that they understand what they are buying, Shame on every agent who does not look out for their client. Here's a warning and I hope that if you're reading this that you take heed.