Victoria's Secret Corporate Office & Headquarters

My daughter rode the bus to the Water Tower in Chicago to purchase a Pink outfit for a friend at school birthday party the afternoon of 11/26/11. Later that night when she got ready to get dressed to her surprise look whats still attached to her items....YES, the do not steal but ill remove it upon purchasing clamp!!!! It is the holiday season & the day after BLACK FRIDAY & as a customer I have noticed every VS store I've went in had 3 or more employee's standing at the entrance/exit listening for the BEEEEEEEEEEP. Was it that many beeps from thieves that they didnt catch my daughter the paying customer? 1st I blame whoever was on cashier 1391880 on register 3 at 12:58pm on 11/26/11 because she should know to check & remove all sensors before bagging any items purchased. 2nd my daughter missed the party because she was upset. The first thing this morning I call to speak with a manager only to be placed on hold for 16 minutes before hanging up & calling back again to get "ASHLEY" who said she was one of the managers. I explained to her the ordeal, let her know my daughter rode the bus to VS to purchase an outfit that still had a sensor on it when she got home & how will she compensate her for this inconvience? Ashley said she cant give her bus fare back(mind you I never asked for bus fare just stated that she rode the bus there to inform her that the store isnt around the corner from where we live) & she said that since they are a fairly new store that they dont have any appeasement cards. REALLY?!?! BUT, she can come back to have the sensor removed. Oh and of course she not allowed to give me the VS CORPORATE OFFICE #. TALKING ABOUT POOR CUSTOMER SERVICE!!!!! This is not the first item from VS purchased but it will be the last.

I just started buying V.S. Pink clothing aprox 1 yr ago. They fit great and look super bute BUT they do NOT wash well. I only wash them together in cold and on delicate cycle and never dry them. Sme of the colors run together and all the sweats and many of the shirts get fuzz balls on them. Considering these items are very expensive its disapointing. I do have to give 5 stars on the bras though. I bought 6 of them last year and I will never buy a bra again thats NOT V.S.

I bought a pair of yoga pants about a month ago at Victoria's Secret. I can count on my hand how many times I've worn or washed them for that matter, and as I just went to turn the pants from inside out, half of the leg seams just tore off. Simple as that. Those pants are expensive, it ran me close to 35 to 40 dollars for these things and they don't even last. That's ridiculous. I've always had a pleasant experience with VS but this is too much. I bought VS pants because I thought they would be quality, better than walmart yoga pants. I really didn't have the extra money to buy them either, but I splurged. Of course there's nothing I can do now considering the tags are off and the pants are worn, but they were not over used or abused in the least bit. This is the last time that I will be purchasing from the store.

The quality of products has sufficiently gone down I bought four bras and not even a month later they started to rip I used to be able to wear them for at least a year and a half. I don't waste money so I kept them its been six months and only one isn't almost torn in half they are the correct size so it's not my fault needless to say I won't buy from them again since you cannot return after ninety days EVEN if the product is faulty and get any money back you only get store credit. When I called after I first noticed them tearing the manager said they wouldn't return or refund me at all anyway even though they are faulty products.

Please read 2 Peter: 2:10-12 (that's in the Bible). "Bold and arrogant, these men are not afraid to slander celestial beings; yet even angels, although they are stronger and powerful, do not bring slanderous accusations against such beings in the presence of the Lord. But these men blasphene in matters they do not understand. But these men blaspheme in matters they do not understand. They are like brute beasts, creatures of instinct, born only to be caught and destroyed, and like beasts they too will perish." Even though you may not believe these words, please stop using angels in your very nearly pornographic ads. You would never show an Islamic women in a burka revealing herself in such attire or present the ad in an obviously Buddhist setting. Please show the same respect for icons of the Christian faith..

EVERYTHING IS SOOO EXPENSIVE!!! And all of the models make me feel horrible about my self. Think about your image VS. Work it out. You're losing multiple customers over useless stuff. Get back your business and fix it!!!

We are a Group based in Pakistan and have an Exposure on the limitless ventures. We like to really know and formulate a Plan to introduce VS in Pakistan. We are interested to take a Franchise for Pakistan for this brand. We would like to contact with your international sales and Distribution department to help us formulate a strategy to kick off this prestigious brand in Pakistan. Pls. advise the details of contacts to arshad.khan@excelgoup.com.pk. Thank you and Regards

i forgot to pay my credit card it was due on the 16 of july and i just paid it the 20th which is today.. do u think they are gonna charge me for paying it late?? and how much>? this never happens to me..ugh=(

Yesterday I was at a VS store and was buying many pairs of yoga pants. Well, while at the register I saw that a couple pairs were coming up $9.99, and were regular $34.50. They didn't know that the pants were on sale. Of course I went to grab a couple more pairs but the manager followed me and grabbed stacks of them to bring to the back and she wouldn't let me have another pair. I asked why and she said that "They belong in the stock room." I do not know what their policies are, but this was ridiculous. I wasn't allowed to buy more pants bc they were on sale, and apparently no one else was going to either because they were hiding them. Annoying. As for the other complaints I read on this page about them not having sizes for big girls. Most chain stores do not, so get over it. And it's not that they cater to anorexics, you are just fat. Cut back on your food intake and exercise a little. Quit complaining about stores not catering to the obese. It is disgusting.

I recently ordered shoes online from VS and I purchased them a 6.5 thinking the shoes ran big (I am a size 7), I tried them on, and boy was I wrong! They are the tightest things ever, and they have straps making them even tighter! I was thinking of exchanging them but being clueless on their exchange policy I decided to do my research and found lots of terrible comments about how their online exchanges suck, and how they rip you off and make you waste a lot of money for a simple exchange! So now I am scared to exchange my size 6.5 shoes for a size 7. :( I am a cross dresser and I work at a local strip joint near my house. I was planning on wearing my new shoes with this really cute outfit I put together just for those shoes but apparently that won't be happening. :( Please, if you have any feedback or can tell me about your experience, please write me back. Thank You very much! ☺

I am appalled at the feedback given to what is nothing less than the best lingir'e brand in the world. The people in the retail industry are just that, but it is the bras, the line that are undoubtedly the most creative, the most sexy and diverse range in the world. I am an underwear model from Australia, trying extremely hard to make it as a Victoria Secret model while Im here in NY, to be signed here, and let me just say, that you guys take fore-granted the line you have. Nothing like VS back home. The brand allowed me to go from tomboy to model, sportsbra to bra, from hating puberty and adolescence and the changes that came from that to loving my body, embracing it.. From hating curves/hips/boobs to loving them. Watching the VS show for the first time, Gisele Bundchen's powerful confidence gave me the ability to not only want to try on my first bra, but put the sexiest one on I could find, and love my body.. I love your Secret Victoria!! Email joanne.yjc@live.com.au if you are Monica Mitro, Ed Razek, John Pfeiffer, as I would love to email my photos and become the next angel.. I would happily represent Victoria Secret! The brand is what Roy Raymond would be proud of today..

I have also been disappointed by VS I used to buy Bras and underwear there but they no longer carry my size. Fredrick's of Hollywood carries large and small sizes and they are less expensive.

so like most of the ppl on this page, i had a very very poor customer service incident. i was shopping at the VC in roosevelt mall, queenz a month ago. sorry for the poor typing, using small keypad..ur employees are rude, disgusting and obnoxious. i use to shop at VC ALL THE TIME!! LITERALLY every few weeks. when will i go back? NEVER. get ur act straightened up and get some real workers in there. i spend 50% less at bath n body n their cust service is impecabble. u ppl make me sick. what really nailed in my decision to never go back is everyone elses horrible experience. ur stuff is so expensive n ppl stay loyal to you- for what? to get treated like crap...no thx!

I used to love shopping here until you discontinued my size in stores. I was a 34 DD. Now somehow I am a 34DDD (as measured by an employee at VS) and I went online to find my size and you do not carry it. Why not?

OK WELL I HAVE BEEN A VERY VERY LOYAL VS CUSTOMER FOR MANY YEARS. WHEN THE INCREDIBLE BRA CAME OUT I WAS SUPER EXCITED AND WENT TO BUY 3 OF THEM (AT $46 A PIECE!) I TAKE VERY GOOD CARE OF MY BRAS, THEY NEVER HAVE BEEN IN THE WASHER OR DRYER AND I ONLY WASH THEM EVERY OTHER DAY. I PURCHASED THESE 3 BRAS ABOUT A MONTH AGO AND 2 OF THEM ARE COMING APART AT THE CLEAVAGE AREA.....THEY SEEM TO BE GLUED TOGETHER.....WHAT IN THE WORLD IS GOING ON PEOPLE! I DIDNT PAY $46 FOR FABRIC AND GLUE. THE STORE OF COURSE WITH ALL OF ITS "FRIENDLY EMPLOYEES" (THAT ARE WAY TO BUSY CHATTING WITH THERE FRIENDS AND GIRLS BEHIND THE COUNTER TO HELP YOU OR EVEN OFFER TO HELP) WONT TAKE THEM BACK BECAUSE THEY HAVE BEEN WORN. WORD OF ADVICE DO NOT BUY THESE BRAS YOU WILL WASTE YOUR MONEY.....THEY ARE MADE TO BE PRETTY NOT TO LAST!!!!!! I WILL NOT SHOP AT VICTORIA SECRET ANYMORE.....I HAVE CANCELED MY CARD AND WILL NOT BE GOING BACK!

I am absolutely in love with all VS stuff from bras to swim suits and clothing. Everything is just great and I dont mind spending money on anything i purchase cause it is worth my money, however it is unecceptable how a VIP member places an order online and gets stuff already used and stains of lip gloss or make up all over it. After i opened all my stuff and i noticed i called customer service i spoke to a girl and she did nothing but offer an apology and told me oh that must have been one of the trends we get back from the stores that people return back and we cannot re-sell and it might have just slid on your order!! Her suggestion was for me to ship it back to them and they will send me another one but it was going to be backorderd until july 2nd. I told her i didnt want it by the end of the summer so i wend ahead and cancelled that one and kept the rest!! Ive spend almost $200 on that order and i wasnt asking for any discounts or anythig like that but if she could have been more helpful by giving me other item suggestions and/or calling stores to get the same item so i could re-purchase. SHE DID ABSOLUTELY NOTHING and i just think that was unecceptable!!

I was a customer in the Visalia Mall, in Califorina location. I was in with my wife and a gentlemen Rumaldo was helping us out. When two other guys were making rude gestures and comments about Rumaldo. It was loud enough that I heard. A customer asked Jose a question about a scent, and he rudely said I did'nt help you, I dont know what your talking about. That was loud and rude as well. I would like to know what you would do to these employees that are taking VICTORIA SECRETS name down. I have read alot of reviews on this company, and found that you're company has a problem with this behavior. If an employee decides not to befriend a co-worker but to keep the store a professional place and a welcoming enviroment...instead of dealing with the drama and distress of entering the store and wondering what im going to hear from an employee or if they are going to be rude to me. Im very blunt, im just glad that my wife was with me because I would of stepped in and defended the customer that was asking simple question about a scent of colonge. Please email me right back so I am aware that this situation has been resolved or is being taking over cause I hate to comfront the manager and let her know a piece of my mind about the employees bullying customers and other employees. I will take this matter futher if I have to. Little Luna tisb1qt@aol.com

i buy alot there every month well i went in to get my freeumbrella on the first day of the prommotin spend sixydollars and get a vs umbrella free haha what a joke i went to three stores and they all claimed to be out of the umbrellas they were out on the first day excuse my messy typing im on a phone anyways how could they run out so fast give me a break scam

The women and young girls that work at the Pueblo Mall store are very rude. They act so snooty - when they are JUST retail store workers, probably making $8.00 an hr. When I complain to the managers she was more unprofessional then the girl that waited on me. There is no reason to treat the customers the way they do. I have been to alot of stores and the worst one is in my home town! Pueblo,CO.

This is the past two months of VS's great work. My daughter wrote out her $40.00 check and VS charged her bank $401.00 dollars instead (first mistake) last month. Yes, overdrafted her bank account, and created a $35.00 late fee. GUESS WHAT?? VS did the exact same thing this month! VS re-charged her $401.00, overdrafted her bank account again by another $35.00. Here is where the real fun begins...My daughter's Time Warner cable T.V. and computer were shut off as a result, her rent is do May 1st, She has zero dollars in her bank account after her paycheck was deposited, her lunch break today was spent @ the bank attempting to correct VS's ERROR, my mother had to not only drop everything she was doing but utilize her gasoline to transport my daughter from her job to the bank on her non-existent lunchbreak. Please don't let me leave out this is the "SECOND" time they caused this and it may also AFFECT HER CURRENT and or FUTURE CREDIT. My daughter cancelled her credit card tonight as a direct result of all the legal screw ups that this company subjected her to. This would have been documented by her but unfortunately her computer is turned off so I am composing it instaed. Yes, I think I will follow suit and cancel my credit card with VS as well. Good Luck all. Juliette Ryan-Buffalo NY.