United Airlines Corporate Office & Headquarters

on return trip from chicago to harlingen texas,after paying 25.00 for one bag,while waiting for our flight to arrive the airline anounced that do to the full flight they would check bags that were to be carried on for free,i guess i was taken in by united,thanks

It strains credulity to imagine that even the most sinister mind could conjure up a more pathological and reprobate business model than that which has become United Airlines. Like so many others, I tried to "link" my old Continental and new United FF numbers and thus began a descent into a fetid, murky world where 60 min.+ wait times and no email response have turned the new Untied Airlines into a business school case model for how to execute everything in the absolute worst way. It may have seemed liked a great idea on paper (even if they really had no other choice) but the merger has essentially taken what was once a very fine airline (Continental) and made a complete hash of it. But don't take my word for it: take a walk around any local airport where Untied does business and just look at their people; despondent, defeated and, perhaps most ominously for United, desultory. I had been flying Continetal since the days of Piedmont and it is a shame to see them turned into New Coke.

On May 5, 2012 I flew out of Indianapolis Airport to Washington DC (IAD)when I arrived @ the airport my connecting flight had departed the airport. Several people were stranded and schedule to cruise out of Miami destiny cruise line which departed @ 4pm on May 5th, Instead we were directed to quickly go to the customer service department where the customer service person was rude and totally not understanding or sympathetic to our needs and concerns. Finally, we were told to walk briskly to retrieve our luggage to put place into a cab to rush to Ronald Reagen airport to catch the 10:30 flight to Miami, unfortunately, everybody ticket was printed out right but mines my flight was for 12:30 to Fort Lauderdale. I had to pay for another luggage check, and nervously wait with anticipation that my family would be with the ship and still dock side. I missed my family gathering in Miami and I paid $73.00 for a cab to take me from Ft. Lauderdate to Miami for my cruise. I was suppose to arrive in Wash DC @ 7:26am with a 37min layover and to arrive in Miami @ 10:40am, I arrive @ the dock @ 3:55 by cab speeding to help make the rest of my vacation happy and enjoyable. I missed the family gathering and reunion in Miami and the boarding photos during the boarding with my family. I have heard nothing and I spent 73.00 plus 7.00 tip and 75.00 for three luggage checks two to United coming and going and 25.00 to United Airways. my Case # is 1344755 my telephone # is 317-363-6542. Please respond to this follow up complaint please.

1 gives this company too much credit.From the beginning of our flight on May 10th from SNA, at check in the woman who helped us with our bags printed up two of our baggage tickets, and then literally stopped what she was doing and walked away. We then stood there for 30 minutes without anyone helping us or acknowledging that we were in the same spot for a long period of time. Then, someone finally walked over and stated the computer broke. We arrived 1.5 hours ahead of our flight to ensure there was enough time for check in because we had senior citizens with some disabilities travelling with us. After our previous problem, check in took an hour. After this dilemma, we were spared almost no time at all to go through security and get to our gate. The flight was okay, but once arriving in Boston we realized all six of our bags did not arrive, including my mothers carry on bag with all of our toiletries, and my grandfathers medicine. After continual promises of our bags being delivered to us by 9:00 p.m., then 11:00 p.m. then 1:00 am, it finally arrived at 4:00 am the next morning. On the way back, we had many bags to check as we were bringing our daughter home from college. The woman who helped us check in was so flustered with our amount of luggage that again it took over an hour to get us checked in. Then we had a 3 hour layover in Chicago, and at 20 minutes to our flight we realized we were not being boarded. We asked your employees and they informed us our flight had been moved to an entirely different terminal, treating us like idiots and talking to us in a demeaning, condescending manner. The man said, " Well, did you look at the board like everyone else?" There was not a "board" anywhere in our area and they made no announcement to the change at all to any of us sitting in the gate on out ticket. We were not the only passengers befuddled. Your company's inconsideration and carelessness forced my grandfather who has a steel rod in his knee, a bad heart and very bad feet to, yet again, run through the airport to catch our flight. My son had to literally run ahead to hold the plane and they were extremely rude to him as well when he arrived and told them his grandfather was on his way. They said, " we are leaving in three minutes, sorry." We did make the flight and after throwing out many of my items, they had to check my carry on, again, with fragile items anyway. It was a beyond horrible experience overall, and a problem at literally every step along the "United" experience. When the United video came up and the president mentions how much care they take in the well beings of its customers, the entire plane laughed. This does not say a lot for your company. Aside from the actual attendants and pilots who were extremely helpful and embarrassed, the sour attitudes of the employees on the ground and total lack of efficiency, communication and regard to its customers is inconceivable. I would never recommend this ariline to anyone- what a joke. Complaints are being logged almost daily and nothing is being done.

Should be ZERO.. Don't purchase Economy Plus seating!!! They switch your flight to another aircraft that doesn't have Economy Plus seating! You lose all your money. Try calling the customer service department, it's a joke. On hold for more than an hour, I still can't get a real person. This is the worst airline, and I will avoid them at all cost.

AWFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ALL I WANT IS MY $25 REFUND BACK THAT I WAS CHARGED. I CHECKED IN 2 BAGS AND WAS CHARGED FOR 3!!!!!! THE REP AT THE ATL AIRPORT THOUGHT SHE REFUNDED ME THE $25 BACK, ONLY TO FIND OUT LATER, SHE DID NOT. WHAT DID SHE "THINK" SHE WAS DOING. I EMAILED THE REFUND DEPT, IT TOOK THEM AN ENTIRE MONTH TO EMAIL BACK. TOLD ME TO SUBMIT MY BANK STATEMENT TO THEM. I HAVE BEEN TRYING TO DO THIS SINCE THEY SENT THE EMAIL, MAY 4TH. THE NUMBER HAS BEEN BUSY NON STOP!!!!!!!!!!!!!!!!! ARE YOU KIDDING ME!!!!!! ARE YOU GUYS CONCERNED ABOUT YOUR REPUTATION, AT ALL??????????? UNDERSTANDABLE YOU ARE A HUGE COMPANY AND YOU MAY THINK A FEW COMPLAINTS A DAY ARENT BAD, BUT WHEN ITS ALMOST ABOUT THE SAME THING....C'MON NOT HAPPY AT ALL!! THIS WAS MY FIRST, AND LAST!!!! P.S. DID YOU KNOW CUSTOMERS WOULD RATHER TALK TO A HUMAN!!!

I am a Premier Customer, so I was hoping I would receive excellent customer service. However, that was not the case with handling my situation. I had reservation to fly on May 3,2012 confirmation. I ran into an issue with my travel voucher, customer care service asked me to give them a week to locate the voucher" which I did". It was a night mare... I was put on hold each and every time I called, with no resolution. I put my trust and faith with United to help me with this issue so I wouldn’t miss my flight... if I would have known that your company would be giving me the run around, I would have taken another airline... then at the last minute customer service wants me to pay for the full fair. WOW!!! next poor customer service is when Zahra wants to give me a lecture on the travel vouchers, it was my responsibility to hold onto the vouchers. I didn’t call for a tongue lashing- I needed help. Things happen. I did apologize for misplacing the vouchers because the family moved. I have two weeks of notes on my account and no one could help me. every time I called all they could say is, someone will email me in 48 hours, right!- when will that happen? as of today, guess what? i'm still on HOLD!!!! I WILL NEVER FLY WITH YOU AGAIN!!! I will be transfering my miles to another airline.

I just came back from the Kentucky Derby. I took a flight from Newark International to Louisville. I had received a call from United Airlines that Tuesday telling me my return flight had been changed from Louisville to Dulles Airport in Washington Dc. She emailed me my new tickets. She was very polite and nice. The flight to Louisville from Newark was on time. Everyone was polite including the flight attendant and the pilot. In fact I thanked the pilot for the nice landing. Coming home I had to take a flight from Louisville to Washington DC. That left on time. The United Airlines staff at Louisville was very polite. In washington DC there was a late change of gate but we managed. The friend I was travelling with has bad knees. She needed some help and they offered to help her. If you have any gripes with United Airlines you should type a letter and send it to their corporate office via regular mail instead of wasting time blogging on a website. Send a letter to the CEO of United Airlines and voice your complaints.

My family and I flew United from Newark to Puerto Vallarta Mexico 4/48-5/7/12 on flight 1524-1525. It was the worst trip ever! Leaving Newark New Jersey, we started out late from the gate, had no offering of music or movies (which are now $7.99 by credit card purchase only) and had 3 attendants who's only concern was first class. They huddled in the back of the plan most of the trip talking to each other. The trip was over 6 hours long. On the way back we were offered the music/movie purchase, but told there is no food on the plane so they hope we ate before boarding! We did get a small cup of water 1 hour before arriving back in Newark-late again. What a joke for over $700 per ride per person. It is a flying "public bus" if that! The seats my family got were broken so they did not recline and can you tell me when did the airlines stop offering pillows or blankets? Airlines complain about passenger decline and costs but there no longer is any service and for such a price, shouldn't people get something? The airlines terminal was packed with people so I personally do not see a decline. There were no empty seats on our plane either. The attendants again catered to only first class which is a small section of seats while the "economy class" sat unattended. I will restrict my travel in the future to the USA for a good long period of time where I can go by car, train or boat and avoid the air. It is just so not worth the time and money.

We flew from Houston to Pittsburgh and paid extra for our seats. There was a gentlemen and his wife sitting in row 11 with some crying twins. The seats beside us were still empty so he asked the stewardess if they could sit there. Without hesitation she said ok. The one person that paid extra for the seat arrived late. He took the seat of the person who moved. My question is why did we have to pay extra and the stewardess did not even mention to the gentlemen that he was sitting in an extra charge seat. We fly once per year and i am sure we will no longer fly United. When we flew contenential they always told people that wanted to sit in those seats they couldn't because there was an extra charge. Why should we pay and someone else not have to.!!!

DO NOT FLY UNITED!!!! They really are the worst airline. The following is a recap of just some of the horrendous circumstances that I endured with a recent united flight - After multiple delay notices I asked employee Wafa Zayid “What will happen if we get bumped again, at some point will we all be offered an alternative flight?” Wafa Zayid’s response was “I can’t predict the future.” I doubt employees are trained to treat passengers that have already endured flight delays with sarcasm. - I witnessed a heavyset bald man, an employee with United Continental say, “I am leaving, I don’t need to deal with this. That is what the night time supervisor is for.” Shortly after he rapidly and discreetly left the terminal, we were alerted of yet another flight delay notice. - Another employee told me “You don’t need my name, you already got hers.” As he strategically placed his name card in his shirt pocket out of view. - Around 3 to 4 in the morning, a fellow passenger announced to the rest of the passengers of a gate change. When I asked her why the United employee (Wafa Zayid) did not announce this, her response was that she didn’t want to wake sleeping passengers. Which was a completely ridiculous assumption, when the passengers all just want to get to their destination. Shortly after, Wafa Zayid rapidly and discreetly left the terminal with her purse in hand. But not before she told an elderly passenger in a wheel chair that the gate was just around the corner. To my knowledge no assistance was offered to the elderly woman and a small group escorted the elderly woman through 2 elevators, a moderately long walk, and a train ride to the alternative gate. Not just around the corner. - Lastly and possibly the most appalling thing that happened was when I witnessed a United employee rant, yell, and point “I HATE PEOPLE, THAT’S NOT DIRECTED TOWARD YOU, OR YOU, OR YOU, I JUST HATE PEOPLE, I HATE PEOPLE!” There is no doubt with whom her rage filled outburst was directed, it was a result of my question, “Has the pilot arrived?” Her outburst continued after I defended myself and the other passengers, she continued to speak to me in a raised voice, furiously gesticulating that she “HATES PEOPLE,” when I told her that maybe she should rethink a position where she works so closely with the public she said “MAYBE I SHOULD.” At that point I walked down the ramp to board the plane. Shortly after United employee, Susan Harris followed me and apologized for what I had witnessed, she even made a point for me to speak with Martha Neel FO, made arrangements for me to receive better care and moved me to a more comfortable seat. She has literally been the only employee throughout this entire experience that has gone above and beyond to make me, a passenger, happy. Although what I have endured is unacceptable and a free cocktail and a bump to economy does not make up for enduring what I went through.

Congratulations United for sending me a email flight cancellation message on 4/21 two hours before scheduled departure from Newark to St Louis. I had presentation to do that afternoon in St Louis and your next available flight was not until the following day. Your call center in Monterey Mexico spoke English as a secondary language and placed me on hold for 15 minutes or more without resolution necessating many call backs. I learned afterwards in speaking with a supervisor that agents cannot call out to customers. Thats wonderful and a poor business decision! In closing, I also was told that it takes up to 6 weeks to receive a credit for this flight. Make note all! If I return merchandise to Best Buy they process a credit on the spot and on my account within few days. Why are they permitted to do so?

Why would an airline book a trip with only 30 minutes connection, almost a give I will miss the connection, then United says that illegal (HOT) connections are not their responsibility, and any hotel costs, or change of flight costs are the responsibility of the traveler. RUDE to the max. Too bad, UNITED used to be a great airline and I know captains there who are great as well, too bad for them. Also, on a side note, I used to own a lot of UNITED stock, but then they declared bankrupcy and all my stock was declared of no value and I lost it. What happened to UNITED? I think they may be going the way of PAN AM.

If there was a "0" I would give you that. I purchased 8 tickets from you and had to cancel one when a boyfriend broke up with my daughter. When canceling the ticket, the ex gets a credit for the next ticket. Great customer service there United! There is a process for giving the credit to a different subject than who it was bought for (you guys are nice enough to do it when someone dies). What you should do is live up to your "we care 2" slogan, and work with purchasers with other "special circumstances". Thanks for showing your appreciation for the fact that we are purchasing (7) other round trip tickets from you by screwing me out of the credit for the cancellation. The fact is you really don't care. Truly caring is shown by actions, not by naming a website. By the way, someone from corporate needs to be more available to talk about policy issues like this. Hiding behind an e-mail conversation where emotion is not involved is about as friendly as your original policy. My biggest regret at this point is that I made such a large purchase with your airline.

Cannot give them the rating they really deserve-zero stars. Flew from Austin to San Francisco round trip, had to pay their baggage fee and experienced the worst service I have ever seen. Had to cut trip short because of problems and on arriving at the airport had to wait for ticketing agent to return from break and while waiting was explaining my situation to someone who came up and asked why I was waiting. This person could not seem to understand why I was there. Finally talked to ticketing agent who was very helpful, which was a surprise. Did not take long to get problem resolved with her, even though I have no intention of booking a flight with United ever again because of the baggage fee and the extremely poor service, lack of consideration on the part of the cabin crew, no meal unless you paid for it, nor any in-flight entertainment. Perhaps they could use some lessons on how to treat their customers as well as the foreign airlines do.

Also would rate zero if it was an option. Hadn't flown united for several years due to extremely poor service, i.e. specifically customer service wait times via phone and also, many of the flight attendants ruder than most other airlines (I fly approx. 10 times/year on average). Decided to try them again and now find that nothing has changed! Have been trying to get mileage credited to an acct. for a month now -- requested it via their "missing miles" email system, rec'd response several days later that it would take 10 days, nothing happened so 14 days later I called, held for 23 minutes, then had to hang up. I called again early the next morning thinking the wait might be shorter; held for 49 minutes only to have the agent, "Micah" answer and (politely) say she couldn't help with anything related to Mileage Plus because the computers were down!!! I then asked to speak with a supervisor and she said she would have to place me in "que" for the supervisor. Another 22 minutes later I spoke with "Manny" and expressed my extreme displeasure with now having waited a total of 1 hour and 34 minutes only to be told "the computers are down". He took all of the missing miles flight information (all the same info I emailed 3 weeks ago) and said it would be credited within 72 hours. I am, at this point, cautiously optimistic! He apologized and related the problems to "the merger" -- I told him these problems have been occurring LONG before the merger! I have had MUCH better experiences and service (both with customer service and the flight attendants) with Delta, US Airways and Frontier! Maybe United Corporate should try contacting these airline customer service folks and see the difference!

Wow. United/Continental merger has really made this airline provide poor service. Leaving O'Hare we were instructed to go to the desk to check in. The check in guy walked away - and never came back. We stood there for about 3-5 minutes, thinking he was finishing something and then a new worker came to the desk with a computer. It took her 3-5 minutes to notice we were standing there and said, "Oh, are you here for me?" She then was sort of pleasant, waived the $25/per bag fee and checked our bags. I would rather have another root canal vs. getting on a United/Continental plane. The flight attendants cared NOTHING about the passengers. No greeting while getting on, they talked amongst themselves the whole time, the captain said no more than 8 words and this included saying: "Seat Belts On", twice. No, "you are flying over XXX now." Or "we might experience some turbulence... " or any niceties. The movie was on but no one provided head sets. And if we thought that was bad, flying home was worse. NO ONE greeted us getting on the plane. We had booked our reservations a long time ago and the three of us were not allowed to sit together. A mom and her daughter were sitting one on window, one on row aisle across and talked to each other the whole time. Really? Could you not sit families together anymore? After we diligently paid our $25 per bag on the way home when we got to the gate, they offered the non-rule followers FREE bag check as not all of those bags can fit in the cabin. Gee, next time I am NOT going to check my bag so I can save my $75 for bag fees. I will only be dumb once! Why should I pay for following the rules? And then when we got on the plane, I did not think we had ANY Flight Attendants. NO ONE was around. Then I saw one of them and she looked like her last friend had left her. Unpleasant. She eventually scolded the woman next to me for "not listening to her speech about the kind of foods they did not have" and did not really help her find the menu list in the magazine. Snotty, snippy. Really, there are folks who want jobs! Why not let them have these jobs and make paying customers feel like customers. And, about 40 minutes out of the gate, flying, the other woman next to me said, "Did we see the Safety Video?" No, we did not. Hmm, I think THAT is against FAA. And then, the TV's that are stuck in the back of the seats ahead played stupid TV things. No way to turn them off. I don't want to watch black and white movement for 4.5 hours. Yeesh. I used to be proud to fly with United. No more. The staff need to find their pride or find new jobs. I am not sure that the staff would have helped anyone in an emergency. And the captain probably would have been first to leave. Something needs to change. Bad bad service.

As some have stated here a zero would be most appropriate. I cannot even begin to list all of the issues since this "merger" began. The list is so long and painful that it isn't worth the time. I am a million mile plus flyer and a 1K and I am quitting... I don't care about your airline because you don't care about me. The rudeness of your employees, the inept call center and the not to be believed website "upgrade" did the trick. Not even recognizing my loyalty I have no intention of being loyal to you. I am now starting to fly bi-weekly to San Francisco and you have the best flights, but I don't even care if I have to make a stop I refuse to put up with you again. You may also want to tell the chairman we don't give a damn about painting the planes, they are filthy and the staffs are suffering, I am not going to suffer with them.

Zero is most appropriate. A recent trip from Sacramento to Washington D.C. exceeded even my negative expectations for United based on previous flights. A 3 hour delay that turned into 4.5 hours because United could not get a replacement pilot from SAN FRANCISCO??? After finally boarding we were shown a video extolling the virtues of United service, a real PR disaster. We were delayed so long that our rebooked connecting flight was missed and the promised assistance from a gate agent on arrival in Denver never happened. After paying extra for our original ticket to Reagan National United was only able to send us to Dulles and a $50 cab ride to our hotel. I have never been on a United flight that departed on time and I have found that UNITED is actually an acronym for Usually Not In Time Expect Delays. I will avoid United for future trips.

I have been shunned by the airline that I trusted,I am the Ceo of Cebu Solar Inc. and on 4-12-2012 I was flying from the philippines to chico and after landing at sfo at 800 am waited for my flight to chico for 3 hours,after 3 gate changes I had 15 min to board and went to the restroom(max 8 min) returned to the gate to find they had shoved everyone on the plane and closed the gate,(not the first time this has happened to me)refused to allow me to board ,the plane door was still open ,I asked the attendant to call the plane she refused,told me I should not have went to the restroom,she said she paged but there is no speakers in the restroom,even though I had checked in with her and had been waiting at the gate for 3 hours,they rebooked the flight for 415pm and that flight was late and Im still waiting, its 500 pm now