Toys R Us Corporate Office & Headquarters

So i read on the toys r us article that they had a price cut of $100 off the Polaris which is $699.99 before taxes and insurance. I called them asked them if they had one and they said yes. I came in in 20 minutes! My husband and me asked they told me they had 0 left of the Polaris ride on car. I then insisted that someone told me that they did in fact have one in there bay because the person had told me there system said they did when i called. They proceeded to tell me that it was a mistake and that no in fact they did not. I did not trust this information. Later that night i had a friend go in and ask about the Polaris Ride on car with the item slip which is the price and the item number. They told him that they did have one left and if he wanted to buy it. By the time he went out and got me and i came in to say YES i want to buy it, then they denied it. I'm not sure if this was a racial problem or someone holding a toy with out being bought when they can not have a buyer preference nor hold unpaid toys for no one but it was one of those. Being who i am i did not take one bit of this absurdness. I got a hold of another toys r us employee in Greensboro, NC and i explained my issue with this store in Fayetteville, NC. The man was so helpful went out of his way just to find out if my store had a Polaris in there inventory, the bay number where it was located at the store and the sis number! He told me they had one and that once the item is scanned there inventory goes down to 0 not 1 Polaris but invisible that's how there system works and he even double checked it with his manager in Greensboro at there toys r us store. I took all the information down and went back to my toys r us. As soon as i walk in which was about close to 10pm the store wasn't as busy and there was 3 female employees that were standing and walking around the customer service desk. A guy by the name Jeff saw me standing and came up to ask me if there was anything he could help me out with. I gave him my piece of paper with the information and i told him that they had one of the Polaris available and i had a different store check into there system and get my the information on where it was. He went on to telling me if there system says 1 left it means they have non left and that there systems don't update when items are being sold. I didn't take much of that so i persisted that he double checked and checked good. I was beyond upset i had been trying to get them to sell me an item all afternoon from 5pm till about 11pm when i got it home. Anyways after they saw i had more then a phone confirmation on the car and i had some serious information and i was taking further then a typical customer within 5 minutes i am not kidding the ride on car appeared available and for sale! Of course I'm not upset with Jeff but I'm upset at the fact that the cashier ladies were in on the whole thing of holding it for someone else! If you want to buy anything specially in the holidays i would order online and if you can't on a certain item go someone where else i would recommend Toys r us in Greensboro, nc on high point road! AVOID THIS STORE TOYS"R"US/BABIES"R"US - FAYETTEVILLE [8374] 1736 SKIBO ROAD FAYETTEVILLE NC 28303 P: (910)864-2789 HIGHLY RECOMMEND THIS STORE TOYS"R"US - GREENSBORO [8373] 3728 HIGH POINT ROAD GREENSBORO NC 27407 P: (336)855-3221 Oh by the way every time i called them they would pick up and hang up on me until i came in to discuss the issue. Took me 6 hours to buy a very expensive toy for my son on christmas and i do plan on calling corporate on Monday!

Customer service at your stores is terrible. Nobody ever answers phones. Advertisements are incredibly misleading. The Lego sales which advertise as being "ALL Lego BOGO 1/2 off" should actually mean all and not exclude half of the store's Lego products. A manager told me after discussing an extremely misleading add, that she had "Never had a problem with a customer about it until I showed up." Numerous times, I have been on hold and forgotten by employees who go to check on something. I will not buy from Toys-R-Us and I will not recommend them to anyone.

I will not be ordering anything from Toys-R-Us again. I received an email acknowledgement stating the order was in process and then 4 days later an email saying they tried to contact me but didn't have a response so they cancelled my order. I sent an email to customer service stating I didn't know there was an issue with the order as I had not received anything other than the acknowledgement it was in process. They sent a copy of the email they said they sent me and an email saying there was nothing they could do about however I could call their customer service department. I did and was on hold for 22 minutes before I hung up. Not contacting me and offering anything other than a generic email saying you can't help me is unacceptable.

Last week my wife went into the Montgomery Road location in Cincinnati to buy two toys for a needy family. Without going into too many details, the response from this store was exceptional. Thanks.

The store manager in the toys r us is very disrecpectful and has no customer service there was a ipod home two of them in a spot that said 24.99$ i had no clue it was in the wrong spot i got to the register and it rang up 69.99. the store manager rufused to give me the price that it was on the shelf for. its there fault that they cant put items in the right spot. he was very rude about the sitition and walked away from me when i was talking. its there fault and they should honor the price it was on the shelf for.

I am disappointed in the way returns are handled on Black Friday. On Friday 11/12/2010, I purchased a Dora the Explorer Power Wheels for $69.99 in which I kept the receipt. On Black Friday, that item was on sale for $49.99 as displayed in the Black Friday ad. I went there on BF at 6:00 am with the item. I called on 11/15/2010 and was told to bring the item back that day. When I got there, I was told that the customer service desk would not open for returns until 1:00 pm, and to come back, because the sale would be on all day and there was no need to bring nothing but the receipt. When I got there with the receipt in hand, I then was told that the item was off sale and I couldn't get the difference. I feel as if Toys R Us in Clinton has ran me around, especially since I spoke with several people and got a different story each time.

With the economy today, I was not going to be able to buy for my grandchildren this year for christmas...I have severe panic attacks so unfortunately shopping black friday in stores is not an option...then I seen what I believed at the time to be a blessing... I could shop the sales online...but then... they never sent me confirmation on my order but took te money out of my bank account...after several attempts to obtain assistance (email,phone customer service, phone corporate).. no on could seem to help me... and that is just what they said... sorry but can't help you... now I won't be able to shop for my grandchildren...having 11 grandchildren.. the black friday prices at Toys R Us was the only way I was going to be able to... so now with my order lost...my money tied up... and no one to help... even if they release my money soon.. I can't get the black friday prices...my grandchildren will understand but it hurts so bad to think of having to tell them... ty all for letting me vent.. crying wasn't working sorry for the inconvience I may have caused.

I went to the store in Murfreesboro, Tn. I wanted to purchase the transformers buy 1 get 2 free that day. i was standing outside in line for over 2 hours. got in the store, grabbed what i wanted. went to pay for all my items. the girl told me the transformers were not on sale. except they were in a crate with a sign that read but 1 get 2 free. so i grabbed 3 that i wanted. also there was a table top air hockey game i purchased at the end i had noticed on my receipt it didnt ring up as sales price that was with signs as well reading $12.49. it rang up for $19.27. i called to make a complaint about this item. and no one in that store wanted to help me. i have shopped toys r us since i was a little girl. my family as well. i have now shopped for my own children. needless to say this will be the very last time i shop toys r us cause they do not want to take care of an item/items that were placed on their own employees fault!!!! very nice of all the toys r us for all the millions of dollars they make and they cant take the time and fix somthing they should.

on Christmas morning i got 3 video games for ds.when i tried them on the ds they didn't work. i went to back to toy's r us and told them the story.the games i was returning were,'Mario cart ds, Mario ds,and call of duty modern warfare.they only gave me back the Mario for ds and no refund for the other two.i think that toy's r us should be responsible. i live on 2831 budau ave 90032 los angeles

I am writing on behalf of my son, he was a Toy R Us employee. My son was working in Queens New York. Two weeks after being employed he had reason to contact the District Manager, as his Supervisor Irene, Toy R US express was not only belittling the employees. When my son, stated to her you should smile sometimes so the customers can feel that the store was a friendly environment, her response was I not hear to make friends and in a rude manner stated to him get the f... out the store your shift is over. Due to numerous insults from this Supervisor, My son contacted the District Manager. The Supervisor because of this decreased my son's hours from thirty hours to six to eight hours a week. Several weeks later the store was broken into. My son called in the robbery, we live in the neighborhood and my son was an Explorer for over five years and is currently an Auxiliary Officer. After calling it in and spending several hours in the precinct assisting the police in this matter, he went in to work and was told by the Supervisor Irene, that he was not working although he was scheduled to work. Several days later he was given the scheduled for the following week. He was scheduled to work eight hours for the week. He decided to grovel to Irene because he needed more hours after this she stated to him that she would give him a full shift the following week. Today he went in to work and immediately was told that the Investigator for Toy R Us were there and they were going to fire him. He agreed to be interviewed and give full cooperation as he did with the Police Department. I failed to state that a witness provided the Police with a decription of two men that were seen leaving Toy R Us the during the robbery. The Investigator was accusing my son. My son did become upset especially when told by the Investigator that the day after the robbery I was looking for him stating that I had not seen him all day. The Investigator was correct in one thing I did go into the store, to shop in which I purchase several items. My son being young and irate at the fact that although he contacted the Police he felt accused and resigned his position. My son returned home and discussed this situation with me. We decided to return to the store and speak with investigator. As we were approaching the store, the Investigator, whom refuse to give her name or any contact situation, directed us to Human Resources. In addition, the same Investigator minimized the Police Investigation. She added that my son will be paid for the hours that he was at the Precinct. I am Consumer as well as a Professional, I have been a Social Worker for sixteen years and have come across condencending people like her several times. However I continue to believe its distasteful. In addition, I assure you that the attitude displayed by Toy R Us as the Investigator is a reflection of the company towards the NYPD Investigators as well as my son will not be go unnoticed. The interaction between My self and this Investigator was recorded and I can assure you I will be downloaded to every website possible to show Consumers that both the Labor Laws and NYPD are not highly looked upon in the Company.

if someone has 15+ years(fulltime) at TRU then shouldn't they get so many pd. holidays,a pd. birthday, and so many wks. vacation,not to mention sick leave? how come walmart employees get all of this and toys don't?To be the leading in the industry u have to keep both customers and employees happy,no wonder there is so many customer complaints about employee rudeness, even employees w/ over 15 years are not given a pat for their loyalty to the company.Why don't u tell everyone what u give employees, outside of there little 10% off?!!!! then these customers may understand an overworked n under compensated employee during the Christmas season.

Last Christmas, I shopped a great deal at the local Toysrus and online. The free shipping last year was very clear. Spend over $75 or $100 and shipping was free. This year it was so confusing. I was trying to place an order online Thanksgiving day and the shipping charges are way too high. By the time I figured out what they were charging, two of the items I wanted were out of stock. But the order goes thru anyway and then there is no way to make changes or cancel the order. You need a better shipping plan. And you need to give the consumer an opportunity to change their order if certain things are out of stock.

I online selected the Baby Cache UpTown Crib, dresser and chest. All three said it was ready for instore pick up @ Plano store. I was so excited and made plans to pick up the furniture Wednesday and was sent an e-mail confirming the order saying the crib and dresser have been cancelled and only the chest was for pick up. Why would you say I can pick up all three items and then send an e-mail saying all was cancelled except one item. Are you serious? Why not honor what you originally said? That's bad customer service...I will be calling today to see if they will indeed honor what they originally advertised! If you don't have it don't advertise that you do!!

I purchased a Barbie Glamour Vacation Jet priced at $74.99 at your Daytona Beach, Fl Toys R Us on November 10, 2010 and with that I was supposed to receive a Barbie Pull - Along Storage Trunk for free with any Barbie purchase of $50.00 or more. Of course when I went to the register to pay, they were out of it. Shocker!!!!! how convenient. This is the second time this has happened to me. I was told to call every morning to check on new arrivals. I have done so every morning since the promotion is only good until the 24th. It is now the 23rd and of course I have been told they are not in. Today I called again and I was told they were in yesterday and they all sold. The girl told me there weren't any in. Another girl told me to hold on to my receipt and I would get one when they came in even after the 24th. That was also misinformation. I think Toys R Us purposely does this to get people in their store. They promote something and purposely do not carry enough of them so they don't loose money on the deal. I am very dissappointed and I will be doing all my Christmas shopping at Target this year instead. They have lost my business and the $200 I was going to spend on a new Wii this year!!!

I have been pleasantly surprised by the Toysrus store on Merritt Island, Florida, store #8750. I called ahead to see if the products I wanted were there. They quickly hunted up the info. When I got to the store, a staff member took me to the right aisle. Several other service people answered questions quickly. At the check-out, the clerk, without prompting, explained the receipt, which is a little confusing. I had been shopping in several stores for video games and Toysrus' layout is neat, very comprehensive, and it is easy to find titles. Overall, there is evidence of good management and training. Good job. Kathy Sullivan kathy.sullivan@gmail.com

did u know that tru gives employees no christmas bonus, no pd. holiday; they give a 20% off night before christmas for employees and family,....but if u can't shop that specific night then u get absolutely nothing. Toys is a "TRU" SCROOZE!!!!

I WOULD LIKE TO KNOW WHAT BRAINSTORM YOU HAD DESIGN YOUR ONLINE WEB PAGE,THIS IS THE WORST SITE I HAVE EVER TRIED TO USE.HERE IT IS CHRISTMAS AND MANY PEOPLE LIKE TO ORDER GIFT CARDS FOR THEIR FRIENDS AND FAMILY AND IF YOU GO TO YOUR SITE TO ORDER THEM AFTER YOU SPEND FOREVER GETTING TO THESE GIFT CARDS YOU CAN ONLY BUY ONE CARD AT A TIME, WHEN WE CALLED YOUR CUSTOMER SERVICE WE WERE TOLD THAT THEY WOULD HAVE TO DO THE SAME THING TO TAKE OUR ORDER. PLEASE ASK THE IDIOT THAT CREATED THIS SITE WHY THERE IS NO BOX TO ENTER AS MANY CARDS AS PEOPLE WOULD LIKE TO ORDER ALONG WITH WHAT PRICE THEY WANTED TO SPEND ON THEIR GIFT CARDS.WE GUESS THAT TOY R US DON'T NEED THE HOLIDAY BUISNESS, BECAUSE THERE ARE MANY PEOPLE WHO HAVE STOPPED SHOPPING ONLINE BECAUSE OF THIS DUMB SITE, WELL IT'E OFF TO FINE SOMEONE ELSE TO DO OUR CHRISTMAS BUISNEES WITH. HAPPY HOLIDAYS MR.DWYER (OLD CUSTOMER)

Any Body who purchased a Disney Cars Television be carefull mine blew out when my son turned it on and he is only three this T.V. was purchased 5 months ago. They were so rude and said they were not returning or exchanging my T.V. if i wanted to bring it they would throw it away. I will never shop at this store again that is why they make thier return policy so short because know thier stuff is junk and will not last very one. sm

I want to complain that you don't have " SCOOTERS " for the handicapped!! You have a huge store. Grandmothers and Grandfathers want to shop for their grandchildren. There are a lot of handicapped people that cannot go shopping for this reason. IT'S A SAD SITUATION!! We are young in a body that isn't anymore. We want to do what other people can do. I have to mention that I was in a lot of pain and there were a lot of workers in the store that helped me late at night. I couldn't believe all the help I had. One of the employees was outside having a break and actually came over to load up my car for me too! I was so appreciative! I might have spent more money if I wasn't in so much pain!! I would go there more often if you had scooters. They have a wheelchair but I have no one to push me and can't do it myself. Besides, there's no basket on a wheelchair. Where would I put the toys?? I'm giving you "4" Stars because of the great service I got from your employees and because of the amount of stock you have. I got everything on my list except for the Wheebles Playhouse that you were out of. They even ran to get wrapping paper for me when I couldn't take another step! I was really catered to and it felt wonderful! I had a great shopping experience but I was really mad at you for not having SCOOTERS!!

The return policy for Toys R Us is awful! You try and support your local toy store as oppose to going to WALMART and I wish I would have went anyway! I purchased a 250.00 barbie jeep power wheels and it was was not holding battery life very long. When I purchased it they told me I had 45 days to return it. I went to return it and they told me I had to send it back to the manufacturer. WHAT? And they didnt seem to care. STAY AWAY FROM TOYS R US on 28th and DUNLAP in Phoenix Az. Walmart may have poor customer service but at least they have a customer friendly return policy!!