Toys R Us Corporate Office & Headquarters

The manager in the Dover, De store SUCKS BUTT. This Toys r Us has been claiming there are hiring for the past month, however they had done NOTHING, but accept applications and leave them sit at customer sucky service. The store manager is the worst. MICHELLE IS NASTY... She yells at customers, potential applicants, anything moving. Michell- " I have over 2000 apllications, what am I suppose to do, I get out of here a 7pm, I don't have time for my child, I only have time to put him/her to bed, on and on she went. HEY LADY its your job to hiring process, daily store operations, etc... the public is not your complaint box. Why don't you just stay your HOME because working with the public is NOT for YOU!!!! This store gets ZERO STARS -0 STORE MANAGER=0000000000

Customer service??? OMG what a JOKE.. No wonder you people are not making any money. I think someone needs to watch under cover boss and go on there. How are you going to have sign's about layaways all over the TV and internet as well as the store but then tell me that your no longer doing them?? And then RIP the sign down in front of me when I point it out that you still have big toys till Dec 4th.. Well let me tell you I will NOT shop at your store ever again

Could someone please turn down the heat in the Santa Rosa location. Maybe 5 or 10 degrees. Myself & other co-workers are way too hot all the time. I've even had about a half a dozen customers telling me it's way too hot in here...... We want customers to spend time in our store, not leave because they're taking off their scarfs, sweaters & jackets. Christmas is coming & we want all to be comfortable....

I saw online that ToyRus had a vetec nitro on sale for 19.98. P/C to store(Gastonia NC) said they only had 1 left(purple)(I wanted blue for a boy)but I decided to get it anyway since it was the LAST one, so 30 min drive to store(because your directions on your site ARE WRONG), waited at service desk 10-15 min sent to register to wait 15minin line to pay(also purchased warranty).I started looking around the store they had ALOT of them blue/purple under the same clearance tag. I took the blue to the front desk(waited 15min/or so. ask if I could change the purple for the blue,they said I could. Louise(at desk) took the purple out of the bag and put in the blue.I decided I could also buy the purple for a girl Louise sent me back to reg line waited another 15min.It occurred to me that the warranty may be item specific(which it was) so I put the purple back in the bag and tried to purchase the blue w/warranty it rang at 49.98. Eon at service desk pulled me out of line an said that I had to pay reg price for the blue as the barcode was different.I told him the situation w/Louise changing the items out in the bag an they were both under the same clearance tag. He called her an SHE LIED an said she told me they could change them out as long as the price was the same. If that had been the case then why did she just pull the purple one out of the bag an put in the blue?? Dont they have cameras at the service desk?? I asked for the district mgr name/# Eon said he was in charge and I would have to deal w/him!So I ask for corperate. Another 30min! He gave me the # I called them while in parkinglot. after another 25min on phone they said it would be 3-5 buis days before someone called me. when I said I wanted this resolved now she put me on hold for 14 mins, TO CUT ME OFF!, 3 more calls to this number resulted in nothing. The 4th resulted in finding out this was NOT corp at all!! SO corp you do the math on how long I let your representatives jerk me around!!! Oh and the time I spent on this. DO YOU ACTUALLY READ THESE OR EVEN GIVE A CRAP!!!I always have shopped with you but not anymore! After reading alls these BAD reviews maybe when you take a financial hit you will get your **** together an start treating the customers with some respect for paying your salaries!!

My wife and I were shopping at the "Babies R Us" store in Monroeville, PA today when we both needed to use the restroom. As I approached the Men's Room another gentleman and his young son were exiting and he expressed to me his disgust with the restroom and said he would not allow his son to use such a disgusting facility. Upon entering the restroom myself I could understand why. There was trash strewn about the floor, not to mention the overwhelming amount of Urine and Fecal Matter not only on the floor but also on the wall!!! When I turned to leave the restroom I noticed the daily checklist on the door that labels when the restroom is cleaned, to my dismay the last time anyone had even checked the restroom was at 9 A.M. on October 24th!!!! Today's date is November 1st! When I spoke to my wife about my disgust she stated that the Women's restroom was just as bad. I immediately sought a manager to express my discontent with the store. The manager was very polite and informed me that the stores employees do not clean the restrooms and that a cleaning company is contracted to do clean up. In fact another store employee overheard my conversation and informed me that none of the employees on her shift will use the store restrooms and will in fact leave to go to another facility in the area if they have "Nature Calling" This is a total lack of commitment to your customers and employees alike. If this situation is not corrected in an appropriate time frame I will contact the "BBB" and do everything in my power to insure this store is shut down for health code violations.

I acutally have a slightly different story. I went to an interview for Asset Protection at a store in Palm Desert, CA; adderss is 72314 Highway 111. Anyway I got there and about 9 other people went for the interview, at the same time! The lady took everyone into this tiny room with one raggedy table. She had toys spread across the table and I didnt really think about why at first. So instead of an actual interview she comes up with and get this; "Make an infomercial with one of the toys off the table". OH...KAY? This is starting to be a weird interview. So if that wasnt tacky enough she comes up with; "Try to sell me something of yours and the ones I like best will go on to the second interview". Couldnt believe she was serious. Everyone participated but it was easy to see that people were thrown off by the oh so tacky interview. A few applicants including me brought resumes to give her but not once did she ask about our skills and job experience nor did she ask for resumes if we had them or not. So she interviewed 10 people in about 35 minutes or less and she actually thought that was professional. Not! Out of everyone in the room I know for a fact I was the most experienced in asset protection becuase I been in retail for years and have done asset protection off and on for two years. The interview was Oct 6, 2010 HR check your employees.

I was told today the I could not pick up one of my registry items because I was not the person who purchased it. I have family and friends out of town and I wanted to register for my baby products to make it easier for everyone. Even though I'm the registered party and if someone goes to my site and makes a purchase and has it in store pick up...I can't pick it up even though it's MY registry? What sense does this make? In order for an in store pick up you have to have a valid ID with the name and address matching the billing statement. REALLY? When I asked why, I was told that it keeps your stuff from being picked up by someone else. Still, does this make any sense?? That is a real inconvenience. Why doesn't Babies R Us make it to where if you show a valid ID saying that you are the person on the registry then you can pick up your items. If I would have know this I would have NOT chose Babies R us for my baby shower needs. I'm sorry but this policy sucks and it's crazy. What does that say about your company if you were handing out items to people that weren't even associated with the person(s) registry. Your company needs to change this...

I was trying to find out about using our rewards card. I have been making purchase my grandkids for quite a while, and finally on the website I had some certificates coming. I called today to find out how to redeem them, and why the most recent purchase was not on there. Much to my dismay, your employee, Yvonne, refused to help me because the account is in my husband's name. ARE YOU KIDDING ME? A PRIVACY ISSUE? I really don't see the relevance, as I had all the information and could verify anything she needed. In my opinion, she was just a lazy slug who didn't want to do her job. Thanks a lot, Toys R Us. I also see so many negative entries here so I guess you support your shoddy treatment of customers. I'll be doing my toy shopping at WALMART and KMART and TARGET from now on. YOU SUCK.

All of the purchases for my son – baby gear, bedding, feeding items, three strollers, toys, bath needs, diapers, formula, you name it, has been purchased exclusively at R Us for the past two years. My loyalty was driven by the rewards incentive to earn $5.00 for every $150.00 spent by using the rewards card for every purchase. I learned a month ago that my rewards account did not have any information attached to it, meaning, every purchase to date has not earned me credits or rewards of any kind. Every time I’ve used my rewards card at the register, or online, there was no warning that it was a bad card. I assumed the transaction went through and that my points/credits were accumulating as they should be. The customer service representative told me a $15.00 gift card for the last promotional period was the best they could do to make up for it. I have spent several thousand dollars at R US. A fifteen dollar make-good is an insult considering what I would have earned if my contact information was tagged to my account since the beginning. And to boot, it's been a month now and I haven't received the gift card.

I was looking ever where for a wooden swing set for my son's Christmas i called about 15 different stores looking for it and everyone i talked to was so ready to get off the phone with me i felt like i was getting no ware until I call the TOYS R US store in North Charleston SC I was about ready to give up looking until I talked to a Man name Mike I later found out that he was the store manager there he was so so helpful to me in finding the swing set I was looking for I know everyone on here had something negative to say but U know Mr.Mike who ever u are I sure thank u so much I hope Toys R Us really knows that u R a WONDERFUL STORE MANAGER and thanks to u my son will have a wonderful Christmas u know things r so hard for people these days and we have saved all year for a swing set for our son and i thought he wasn,t getting it until i met a Very helpful man thank u Mr.Mike I hope u have a blessed Christmas I know my son will so thank u so much If anyone else is looking for something in NC or SC and can not find it u can call the North Charleston store i know they would love to help u out Again thanks Toys R Us for having a wonderful Employee and Store Manager Named Mr.Mike

I’m concerned about reward system you have. We have never received reward credits based on our type of purchases: mostly Lego products, movies, Wii and car/train toys for my son. He is 11 years old. The rewards Rus 20% off on the front of card you sent us via mail is for baby gear item. On the back card has 50% off buy 1 get 1 –All Crayola items, next free Huggies when you buy two and the last 10% off entire clothing for little ones. Tell me if these are the things I can use as rewards??? You keep track of what we buy. If you cannot reward exactly the type of merchandise we buy, why not send a 20% off coupon for our next purchase. This reward system is not fair for us. We have spent a lot of money at ToysRus. Maybe we should stop buying products from you and spend our money somewhere else.

Hi Im writing in reference to the Toys R Us in Valley Stream Long Island Green Acres Mall. I always purchase items from Toy R Us /Babies R Us for years. I have two small boys 6years old and 1 years old. I went to exchange a pair of shoes for my youngest and the sales rep Kim at customer service failed to take care of my needs. Kim told me the sales tax came up as more even though they were the exact same shoes. When I questioned kim about the way I was being treated, she told me to shut up. She continued to tell me to shut up infront of customers and other sales reps. Im very unhappy with Joe the store manager to allow this behavior in this store.

HI I LOVE YOU NEW TOYS R US EXPRESS STORE IN THE DANBURY FAIR MALL IN CT. EVEN THONUGH THE DON'T HAVE ALOT OF PRODUCTS AND SERVICES LIKE YOUR TRADITIONAL STORE. THE EMPLOYEES ARE READY AND EGAR TO HELP THEY GREET ME RIGHT AWAY AND PROVIDE SUPERIOR CUSTOMER SERVICE. I WISH THIS STORE WILL STAY SINCE WE DONOT HAVE ONE IN MALL SINCE KB WENT OUT THIS IS SO CONVEINIENT AND THEY EVEN HAVE DEMOS AND YOU CAN PLAY WITH THEM. THIS REMINDS ME OF THE GOOD OLE DAYS WHEN WE USED TO HAVE MOM AND POP SHOPS DOING THIS I RECOMED EVERY BODY IN AREA TO CHECK IT OUT YOU WILL BE AMAZED.

DO NOT PURCHASE A GIFT FROM TOYS R US ONLINE. THE RECEIVER WILL NOT BE ABLE TO RETURN IT!

I spent an hour picking out ~ $300 in toys for my two kids. On a Saturday midday there are 3 checkers for about 40 people waiting in line. Its not like we all ran up at one time either. With 10% unemployment if you can't find and staff people to take my money for your company - senior management needs to replace the GM of this location. I won't be going back if that is how a company is going to treat its paying customers.

I bought a psp last year in december from the marrero store in louisiana. i call to see if they can reprint a receipt and was told they did not.While purchasing the psp i was register as a memeber of rewards r us which suppose to keep track of all your purchases like best buy. well this did not happen and now I have to purchase a new psp. but im going to best but this time or walmart.

Your board game rebate offer is very clearly stated as "get one 30% off coupon per game traded in". It's too bad Toys R Us will not honor it. I traded in 4 games expecting to receive 30% off 4 new games and was told I only get one game at the discount. What a "Bait and Switch"! I complained to the Manager of store # 8016, customer service and corporate headquarters and am VERY dissatisfied!

St. Louis, Missouri store- I took my son to Toys R Us to purchase a gift for his 8th birthday. Against my better judgement, I allowed him to pick out a remote control car that cost $69.00. After opening the box, we realized that the car itself was actually just a piece of flimsy plastic and not a hard plastic molding that is usually used to manufacture these cars, so I decided to return the car to the Toys R Us store that i bought it from. I proceeded to gather all of the packaging as well as read the back of the reciept for the return policy and could not believe what I was reading! It stated that once the packaging was opened, regardless if the item was utilized or not, that you could not return it. You could only exchange it for the exact same item. I immediately called the store and asked for a manager and she confirmed that they would not accept the remote control car back as a return, but that she would give me a store credit. I will never spend a nother dime in Toys R Us again, and I have three children as well as countless nieces and nephew that I purchase toys for throughout the year. But I am filing a complaint with the better business bureau, because they shoild have explained their return policy to me before I purchased and item that I could not return once it was opened!

AFTER CONTACTING THE BBB ON TOYS R US I RECIEVED A REFUND FOR $649.00 ,I TELL YOU EVERYONE WITH A BAD PRODUCT FROM TOYS R US SHOULD CONTACT WWW.BBB.ORG .ITS TIME FOR THIS COMPANY TO SERVICE WHAT THEY SALE!

Augusta Ga. store, I went to buy lego Batman hero pack and ds game. They were listed in your sale paper. I had to travel a cross town at gas 2.69 a gal. Only to find out they did not have any and would not get any. The manager said all stores do not get what is in the ad paper, now this is not the first time this has happened. I worked in retail 32 years and this is fausle advertising. Also the associates felt bad and felt ashamed at Toys R Us. Like I said this has happened more times then I can think of. So this was the last time I will shop Toys R Us or Baby R Us. In fact I was going to get a Babys R Us gift card along with the batman stuff. But went to Walmart and got the DS game and the gift card. After reading all these other unhappy people it seemd Toys R Us does not care. I feel sorry for your company and the peole who work for it. But not so sorry I will shop there again.